The IP address of the domain name service (DNS) for the network. When you use the Web or send an e-mail message, you use a domain name to do it. For example, the URL http://www.hp.com contains the domain name hp.com. The DNS on the Internet translates the domain name into an IP address. Devices use the IP addresses to refer to one another.
Chapter 4 (continued) Parameter Description NOTE: Check to see if a DNS IP address appears on the network configuration page. If no address is shown, obtain the DNS IP address from your Internet service provider (ISP). Wireless Status Status of the wireless network:
Finish setup Communication Mode Network Name (SSID) Signal Strength (1-5) Channel 48
Connected: The HP Photosmart is connected to a wireless LAN and everything is working. Disconnected: The HP Photosmart is not connected to the wireless LAN due to incorrect settings (such as the wrong WEP key), the HP Photosmart is out of range, or an Ethernet cable is plugged in and connected to an active network. Disabled: The radio is turned off. Not applicable: This parameter does not apply to this network type.
An IEEE 802.11 networking framework in which devices or stations communicate with each other:
Infrastructure: The HP Photosmart communicates with other network devices through a wireless access point, such as a wireless router or base station. Ad hoc: The HP Photosmart communicates directly with each device on the network. No wireless router or access point is used. This is also called a peer-to-peer network. Not applicable: This parameter does not apply to this network type.
Service Set Identifier. A unique identifier (up to 32 characters) that differentiates one wireless local area network (WLAN) from another. The SSID is also referred to as the network name. This is the name of the network to which the HP Photosmart is connected. The transmitting or return signal graded on a scale of 1 to 5:
5: Excellent 4: Good 3: Fair 2: Poor 1: Marginal No signal: No signal detected on the network. Not applicable: This parameter does not apply to this network type.

The channel number currently being used for wireless communication. This depends on the network in use, and might differ from the requested channel number. Value is from 1 to 14; countries/regions might limit the range of approved channels.
(number): Value ranging from 1 to 14, depending on country/region. None: No channel is in use. Not Applicable: The WLAN is disabled or this parameter does not apply to this network type.
NOTE: In ad hoc mode, if you are not able to receive or transmit data between your computer and the HP Photosmart, make sure that you are using the same communication channel on your computer and the HP Photosmart. In infrastructure mode, the channel is dictated by the access point.
(continued) Parameter Authentication type Description Type of authentication in use:
Authentication verifies the identity of a user or device before granting access to the network, making it more difficult for unauthorized users to access network resources. This security method is common on wireless networks. A network using Open System authentication does not screen network users based on their identities. Any wireless user can have access from the network. However, such a network might use WEP (Wired Equivalent Privacy) encryption to provide a first level of security against casual eavesdroppers. A network using Shared Key authentication provides increased security by requiring users or devices to identify themselves with a static key (a hexadecimal or alphanumeric string). Every user or device on the network shares the same key. WEP encryption is used along with shared key authentication, using the same key for both authentication and encryption. A network using server-based (WPA-PSK) authentication provides significantly stronger security, and is supported in most wireless access points and wireless routers. The access point or router verifies the identity of a user or device requesting access to the network before granting that access. Several different authentication protocols might be used on an authentication server. Encryption The type of encryption in use on the network:
None: No encryption is in use. 64-bit WEP: A 5-character or 10-hex-digit WEP key is in use. 128-bit WEP: A 13-character or 26-hex-digit WEP key is in use. WPA-AES: Advanced Encryption Standard encryption is in use. This is an encryption algorithm for securing sensitive but unclassified material by US Government agencies. WPA-TKIP: Temporal Key Integrity Protocol, an advanced encryption protocol, is in use. Automatic: AES or TKIP is in use. Not applicable: This parameter does not apply to this network type.

Gateway HEX host computer Hostname

IP address

MAC address
network name NIC RJ-45 connector

router

SSID switch
Chapter 4 (continued) WPA Wi-Fi Protected Access (WPA) is a type of encryption used for wireless network security. WPA offers greater security than WEP.
Finish setup 52 Finish setting up the HP Photosmart

How do I?

This section contains links to commonly performed tasks, such as printing and sharing photos. How do I print 10 x 15 cm (4 x 6 inch) borderless photos from a memory card? on page 87 How do I print 13 x 18 cm (5 x 7 inch) or larger size photos from a memory card? on page 87 How do I create special projects from the photos on my memory card? on page 89 How do I save photos to my computer? on page 91 How do I share my photos with family and friends? on page 90 How do I print on both sides of the paper? on page 75 How do I print wide-rule notebook paper and graph paper for my child's homework project? on page 100

Chapter 5

How do I? 54 How do I?

Load paper

You can load many different types and sizes of paper in the HP Photosmart, including letter or A4 paper, photo paper, transparencies, envelopes, and HP CD/DVD tattoo labels. By default, the HP Photosmart is set to detect the size and type of paper you load in the input tray automatically and then adjust its settings to generate the highest quality output for that paper. If you are using special papers, such as photo paper, transparency films, envelopes, or labels, or if you experience poor print quality using the Automatic setting, you can manually set the paper size and type for the print jobs. This section contains the following topics: Choose papers for printing Load paper Avoid paper jams
Choose papers for printing
You can use different types and sizes of paper in the HP Photosmart. Review the following recommendations to get the best printing quality. Whenever you change paper types or sizes, remember to change those settings. This section contains the following topics: Recommended papers for printing Papers to avoid
Recommended papers for printing
If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing. Using paper that is too thin or too thick, paper that has a slick texture, or paper that stretches easily can cause paper jams. Using paper that has a heavy texture or does not accept ink can cause printed images to smear, bleed, or not fill in completely. Depending on your country/region, some of these papers might not be available. HP Premium Plus Photo Paper HP Premium Plus Photo Papers are the best HP photo paper, with image quality and fade resistance superior to store-processed photos. They are ideal for printing your highresolution images for framing or including in a photo album. These papers are available in several sizes, including 10 x 15 cm (4 x 6 inch) (with or without tabs), A4, and 8.5 x 11 inch sizes for printing or copying photos from the HP Photosmart. HP Premium Photo Paper HP Premium Photo Papers are high-quality, glossy-finish or soft gloss-finish photo papers. They look and feel like store-processed photos and can be mounted under glass or in an album. These papers are available in several sizes, including 10 x 15 cm (4 x 6 inch) (with or without tabs), A4, and 8.5 x 11 inch sizes for printing or copying photos from the HP Photosmart.

Set the paper size

The Size setting helps the HP Photosmart determine the printable area on the page. Some of the paper size choices have a borderless equivalent, which allows you to print to the top, bottom, and side edges of the paper. Usually, you set the paper size in the software application you used to create your document or project. However, if you are using custom-size paper, or if you cannot set the paper size from your software application, you can change the paper size in the Properties dialog box before printing. To set the paper size 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP Photosmart is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Resizing Options area, click the appropriate paper size from the Size list. The following table lists the suggested paper size settings for the different types of paper you can load in the input tray. Make sure to look at the long list of choices in
Print 66 Print from your computer
the Size list to see if a defined paper size already exists for the type of paper you are using.
Paper type CD/DVD tattoo paper Copier, multi-purpose, or plain papers Envelopes Greeting-card papers Index cards Inkjet papers Iron-on T-shirt transfers Labels Legal Letterhead Panorama photo paper Photo papers Transparency films Custom-size papers Suggested paper size settings 5 x 7 in. Letter or A4 Appropriate listed envelope size Letter or A4 Appropriate listed card size (if listed sizes are not appropriate, you can specify a custom paper size) Letter or A4 Letter or A4 Letter or A4 Legal Letter or A4 Appropriate listed panorama size (if listed sizes are not appropriate, you can specify a custom paper size) 10 x 15 cm. (with or without tab), 4 x 6 in. (with or without tab), letter, A4, or appropriate listed size Letter or A4 Custom paper size

Change the print settings for the current job 69
4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Select the print settings appropriate for your project on each of the tabs in the dialog box. 6. Click the Features tab. 7. Select the Show Preview Before Printing check box. 8. Click OK, and then click Print or OK in the Print dialog box. Your print job displays in the preview window. 9. In the HP preview window, do one of the following: To print, click Start Printing. To cancel, click Cancel Printing.
Change the default print settings
If there are settings that you frequently use for printing, you might want to make them the default print settings so they are already set when you open the Print dialog box from within your software application. To change the default print settings 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Settings. 2. Make changes to the print settings, and click OK.

Printing shortcuts

Use printing shortcuts to print with print settings that you use often. The printer software has several specially designed printing shortcuts that are available in the Printing Shortcuts list. NOTE: When you select a printing shortcut the appropriate printing options are automatically displayed. You can leave them as is, change them, or create your own shortcuts for commonly used tasks. Use the Printing Shortcuts tab for the following print tasks: General Everyday Printing: Print documents quickly. Photo PrintingBorderless: Print to the top, bottom, and side edges of 10 x 15 cm (4 x 6 inch) HP Photo Papers with or without a tear-off tab. Photo PrintingWith White Borders: Print a photo with a white border around the edges. Fast/Economical printing: Produce draft-quality printouts quickly. Presentation printing: Print high-quality documents, including letters and transparencies. Two-sided (Duplex) Printing: Print two-sided pages with the HP Photosmart.
Print 70 Print from your computer
This section contains the following topics: Create printing shortcuts Delete printing shortcuts
Related topics Print a borderless image on page 72 Print a photo on photo paper on page 73 Print on transparencies on page 79 Print on both sides of the page on page 75

Create printing shortcuts
In addition to the printing shortcuts that are available in the Printing Shortcuts list, you can create your own printing shortcuts. If you frequently print on transparency film, for example, you can create a printing shortcut by selecting the Presentation Printing shortcut, changing the paper type to HP Premium Inkjet Transparency Film, and then saving the modified shortcut under a new name; for example, Transparency Presentations. After creating the printing shortcut, simply select it when printing on transparency film rather than changing the print settings each time. To create a printing shortcut 1. On the File menu in your software application, click Print. 2. Make sure the HP Photosmart is the selected printer. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 4. Click the Printing Shortcuts tab. 5. In the Printing Shortcuts list, click a printing shortcut. The print settings for the selected printing shortcut are displayed. 6. Change the print settings to those you want in the new printing shortcut. 7. In the Type new shortcut name here box, type a name for the new printing shortcut, and then click Save. The printing shortcut is added to the list.
Delete printing shortcuts
You might want to delete printing shortcuts that you no longer use. To delete a printing shortcut 1. On the File menu in your software application, click Print. 2. Make sure the HP Photosmart is the selected printer. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 4. Click the Printing Shortcuts tab.
Print Printing shortcuts 71
5. In the Printing Shortcuts list, click the printing shortcut that you want to delete. 6. Click Delete. The printing shortcut is removed from the list. NOTE: Only the shortcuts that you have created can be deleted. The original HP shortcuts cannot be deleted.
Perform special print jobs
In addition to supporting standard print jobs, the HP Photosmart can perform special jobs such as printing borderless images, iron-on transfers, and posters. This section contains the following topics: Print a borderless image Print a photo on photo paper Print custom CD/DVD labels Print using Maximum dpi Print on both sides of the page Print a multiple-page document as a booklet Print multiple pages on a single sheet Print a multiple-page document in reverse order Reverse an image for iron-on transfers Print on transparencies Print a group of addresses on labels or envelopes Print a poster Print a Web page

Print a borderless image

Borderless printing lets you print to the top, bottom, and side edges of 10 x 15 cm (4 x 6 inch) photo paper.
TIP: For the best results, use HP Premium Photo Papers or HP Premium Plus Photo Papers to print your photos. To print a borderless image 1. Load up to 10 x 15 cm (4 x 6 inch) paper in the photo tray or full-size photo paper in the main input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP Photosmart is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab.

Print 84 Print from your computer

Use the photo features

The HP Photosmart is equipped with memory card slots and a front USB port that enable you to print or edit photos from a memory card or storage device (such as a keychain drive, portable hard drive, or a digital camera in storage mode) without uploading your photos to a computer first. Additionally, if the HP Photosmart is network-connected or connected to a computer with a USB cable, you can also transfer your photos to the computer to print, edit, or share. The HP Photosmart supports the memory cards described below. Each type of memory card can only be inserted in the appropriate slot for that card, and only one card may be inserted at a time. CAUTION: Do not insert more than one memory card at a time. If more than one memory card is inserted, unrecoverable data loss might occur.

Photos

xD-Picture Card CompactFlash (CF) types I and II Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Duo Pro (adapter optional), or Memory Stick Micro (adapter required) Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital High Capacity (SDHC), MultiMediaCard (MMC), MMC Plus, MMC Mobile (RS-MMC; adapter required), TransFlash MicroSD Card, or Secure MultiMedia Card
The memory card area also has a Photo light. This light blinks aqua-white when a memory card is being read or when an image is being printed from a card, and stays solid aqua-

Chapter 8

white when images are ready to be viewed. The Photo light is located near the memory card slots and is indicated by a camera icon. CAUTION: Do not pull out the memory card or storage device while the Photo light is flashing. A flashing light means the HP Photosmart is accessing the memory device. Wait until the light remains solid. Removing a memory card or storage device while it is being accessed might corrupt information on the memory device or damage the HP Photosmart, memory card, or storage device.

Photos 86

This section contains the following topics: View and select photos Print your photos Create special projects from your photos Share photos using HP Photosmart Software Save photos to your computer Edit photos using the control panel

View and select photos

You can view and select photos on your memory card or storage device before or while printing them. To view and select photos 1. Insert a memory card into the appropriate slot on the HP Photosmart, or connect a storage device to the front USB port. The Photosmart Express menu appears, with the most recent photo shown on the display.
2. Load up to 10 x 15 cm (4 x 6 inch) photo paper in the photo tray or full-size photo paper in the main input tray. 3. Touch View. The View Photos screen appears. 4. Touch or to scroll through the thumbnails of your photos. 5. When the thumbnail of the photo you want to view appears, touch it. 6. When the photo appears by itself on the display, touch the image again. The Photo Options screen appears. 7. Touch Print Preview. The Print Preview screen appears, showing how your photo will look when printed. If you want to select additional photos to view and print, touch Add More and repeat steps 46. TIP: A checkmark appears to indicate each photo that is selected. You can change the number of copies by touching or. The total number of photos that will print appears at the top of the display. 8. (Optional) If you want to check and/or modify any of your print settings, touch Settings. 9. To print the photo(s), touch Print or press the Print Photos button on the control panel. A print status screen displays the number of pages to print and the estimated time to complete. TIP: During printing, you can touch Add more photos to add more photos to the print queue.

Print your photos

You can print the photos on your memory card or storage device in a variety of sizes, from 10 x 15 cm (4 x 6 inch) up to the size of letter or A4 paper, including multiple smallsize photos on a single page.
To print your photos 1. Insert a memory card into the appropriate slot on the HP Photosmart, or connect a storage device to the front USB port. The Photosmart Express menu appears, with the most recent photo shown on the display.
Photos View Print Create Share Save
2. Load up to 10 x 15 cm (4 x 6 inch) photo paper in the photo tray or full-size photo paper in the main input tray. 3. Touch Print. The Print Layout screen appears. 4. Touch or to scroll through the layout options, then touch the print layout you want:
The Select Photos screen appears. 5. Touch or to scroll through the thumbnails of your photos. 6. When the thumbnail of the photo you want to print appears, touch it. 7. When the selected photo appears by itself on the display, touch the image again. A checkmark appears to indicate that the photo is selected. You can change the number of copies by touching or. The total number of photos that will print appears at the top of the display.
8. Touch or to continue scrolling through and selecting photos, and then touch Done. The Print Preview screen appears, showing how your photo(s) will look when printed. 9. (Optional) If you want to check and/or modify any of your print settings, touch Settings. 10. Touch Print (or press the Print Photos button on the control panel). A print status screen displays the number of pages to print and the estimated time to complete.

Edit photos using the control panel
The HP Photosmart offers several basic editing features that you can use to edit your photos manually before you print them, as well as a feature that enables you to automatically enhance your photos. This section contains the following topics: Zoom and pan to crop a photo Rotate a photo Adjust the brightness of your photos Print a frame around your photo Apply special color effects to your photos Remove red-eye Automatically enhance your photos
Zoom and pan to crop a photo
The HP Photosmart enables you to zoom in or out on a specific area of a photo. When you print the photo, the photo is cropped so only the area shown on the display prints. NOTE: The changes you make to the photo apply only to viewing and printing the photo. The changes will not be saved on the memory card or storage device.
To crop a photo 1. Insert a memory card into the appropriate slot on the HP Photosmart, or connect a storage device to the front USB port. The Photosmart Express menu appears, with the most recent photo shown on the display. 2. Touch View. The View Photos screen appears. 3. Touch or to scroll through the thumbnails of your photos. 4. When the thumbnail of the photo you want to edit appears, touch it. 5. When the selected photo appears by itself on the display, touch the image or touch Options. The Options menu appears. 6. Touch Edit. The Edit menu appears. 7. Touch Crop. The Crop screen appears. 8. Touch the Zoom In or Zoom Out magnifying glass icons on the right side of the display to zoom closer to or farther away from the subject of the photo. An outline appears on the photo to show you an approximate view of the area that will print.
9. Use the arrow buttons to pan around the photo and select a specific area to print. 10. Touch Crop. To preview your cropped photo Touch the Back icon until you return to the Options menu, then touch Print Preview. To print your cropped photo Touch the Back icon until you return to the View Photos screen, then touch Print.

Rotate a photo

Depending how a photo is saved, the photo might appear sideways or upside down on the display. You might need to rotate the photo to make it show or print properly. NOTE: When printing more than one photo on a page, the HP Photosmart automatically adjusts the orientation of your photos to fit a maximum number of photos on the page. The rotation you apply here is ignored to accommodate the number of photos selected per page. To rotate a photo 1. Insert a memory card into the appropriate slot on the HP Photosmart, or connect a storage device to the front USB port. The Photosmart Express menu appears, with the most recent photo shown on the display. 2. Touch View. The View Photos screen appears. 3. Touch or to scroll through the thumbnails of your photos. 4. When the thumbnail of the photo you want to edit appears, touch it. 5. When the selected photo appears by itself on the display, touch the image or touch Options. The Options menu appears. 6. Touch Edit. The Edit menu appears. 7. Touch Rotate. The Rotate screen appears. 8. Touch the Rotate Right or Rotate Left icons at the lower right of the screen to flip the image 90 degrees clockwise or counterclockwise. 9. When you are done rotating the image, touch Done. To preview your rotated photo Touch the Back icon until you return to the Options menu, then touch Print Preview.

To print your rotated photo Touch the Back icon until you return to the View Photos screen, then touch Print.
Adjust the brightness of your photos
You can adjust the brightness of a photo so that it prints lighter or darker than the original photo you took with your digital camera. NOTE: The changes you make to the photo apply only to viewing and printing the photo. The changes will not be saved on the memory card or storage device. To adjust the brightness 1. Insert a memory card into the appropriate slot on the HP Photosmart, or connect a storage device to the front USB port. The Photosmart Express menu appears, with the most recent photo shown on the display. 2. Touch View. The View Photos screen appears. 3. Touch or to scroll through the thumbnails of your photos. 4. When the thumbnail of the photo you want to edit appears, touch it. 5. When the selected photo appears by itself on the display, touch the image or touch Options. The Options menu appears. 6. Touch Edit. The Edit menu appears. 7. Touch Brightness. NOTE: If the menu option you want is not visible on the screen, touch to scroll through all the menu options. or
The Brightness screen appears. 8. Touch or to decrease or increase the brightness of the photo. The current brightness selection is indicated by the vertical line on the slidebar. 9. When you are done adjusting brightness, touch Done. To preview your edited photo Touch the Back icon until you return to the Options menu, then touch Print Preview. To print your edited photo Touch the Back icon until you return to the View Photos screen, then touch Print.
Print a frame around your photo
You can print a decorative colored border around the outside edge of your photo to frame the photo.
NOTE: The changes you make to the photo apply only to viewing and printing the photo. The changes will not be saved on the memory card or storage device. To print a frame around your photo 1. Insert a memory card into the appropriate slot on the HP Photosmart, or connect a storage device to the front USB port. The Photosmart Express menu appears, with the most recent photo shown on the display. 2. Touch View. The View Photos screen appears. 3. Touch or to scroll through the thumbnails of your photos. 4. When the thumbnail of the photo you want to edit appears, touch it. 5. When the selected photo appears by itself on the display, touch the image or touch Options. The Options menu appears. 6. Touch Edit. The Edit menu appears. 7. Touch Add Frame. The Select Creative Frame screen appears. 8. Touch or to scroll through the frames until you find the one you want, and then touch the frame. The selected frame is applied to the photo and shown by itself on the display. To preview your edited photo Touch the Back icon until you return to the Options menu, then touch Print Preview. To print your edited photo Touch the Back icon until you return to the View Photos screen, then touch Print.

The file name appears as meaningless text Cause: The HP Photosmart does not support Unicode. This is a limitation of the Common Internet File System (CIFS) server. The CIFS server is included in all network-connected HP Photosmart devices. It provides network drive letter access to the memory card or storage device in the HP Photosmart. This lets you read/write files on the network from the memory card or storage device in the HP Photosmart. The CIFS server appears on your computer as a network drive. In addition to reading/writing files from your memory card or storage device, you can also create folders and store other information. Solution: If a file name was created with Unicode by another application, it will display as arbitrary characters.
Other users on the network can access my memory card or storage device Cause: The Common Internet File System (CIFS) server in the HP Photosmart does not support authentication. This is a limitation of the CIFS server. The CIFS server is included in all network-connected HP Photosmart devices. It provides network drive letter access to the memory card or storage device in the HP Photosmart. This lets you read/write files on the network from the memory card or storage device in the HP Photosmart. The CIFS server appears on your computer as a network drive. In addition to reading/writing files from your memory card or storage device, you can also create folders and store other information. Solution: device. Every user on the network can access the memory card or storage
Error message: Cannot find the file or item. Make sure the path and file name are correct. Cause: The Common Internet File System (CIFS) server in the HP Photosmart is not operational. The CIFS server is included in all network-connected HP Photosmart devices. It provides network drive letter access to the memory card or storage device in the HP Photosmart. This lets you read/write files on the network from the memory card or storage device in the HP Photosmart. The CIFS server appears on your computer as a network drive. In addition to reading/writing files from your memory card or storage device, you can also create folders and store other information. Solution: Retry your task at a later time.

Errors

This section contains the following categories of messages on your device: Device messages File messages General user messages Paper messages Power and connection messages Ink cartridge messages

Troubleshooting 160

Two-way communication lost Cause: The HP Photosmart is turned off. Solution: Look at the display on the HP Photosmart. If the display is blank and the On button is not lit, the HP Photosmart is turned off. Make sure the power cord is firmly connected to the HP Photosmart and plugged into a power outlet. Press the On button to turn on the HP Photosmart. Cause: The HP Photosmart is not connected to the computer.
Solution: If the HP Photosmart is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the HP Photosmart and the computer, as shown below.

Ink cartridge messages

The following is a list of ink cartridge error messages: Calibration error Cannot print Incorrect ink cartridge(s) The following ink cartridges cannot be used after device initialization and must be replaced Ink cartridge problem Ink cartridge(s) are empty Ink delivery failure Ink supply error Ink cartridge(s) are expired Ink expiration near Non-HP ink Original HP ink depleted Print head assembly is stalled Print head failure Alignment failed Replace ink cartridges soon Scheduled maintenance Wrong ink cartridge(s) installed Ink cartridge is missing, incorrectly installed, or not intended for your device
Calibration error Cause: An incorrect type of paper is loaded in the input tray. Solution: If you have color or photo paper loaded in the input tray when the printer aligns, the calibration might fail. Load unused plain white letter or A4 paper into the input tray, and then follow the prompts on the display to continue.
Cannot print Cause: The indicated ink cartridge(s) are out of ink. Solution: Replace the indicated ink cartridge(s) immediately so that you can resume printing. The HP Photosmart cannot continue printing until the indicated ink cartridge(s) are replaced. All printing will stop. For more information, see: Replace the ink cartridges on page 102
Incorrect ink cartridge(s) Cause: The wrong ink cartridge(s) are installed. Solution: The indicated ink cartridge(s) cannot be used after the device has undergone first-time setup. Replace the ink cartridge(s) with the appropriate ink

Errors 161

cartridges for the HP Photosmart. To find out the reorder number for all the ink cartridges that the HP Photosmart supports, see the printed documentation that came with the HP Photosmart. For more information, see: Replace the ink cartridges on page 102

Troubleshooting 162

Cause: Solution:
The ink cartridge(s) are not intended for use in this device. Contact HP support. Go to:
www.hp.com/support If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

For a copy of the HP Limited Warranty Statement, see the printed documentation that came with the HP Photosmart.

HP warranty and support

Chapter 13

Support process

If you have a problem, follow these steps: 1. Check the documentation that came with the HP Photosmart. 2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date device information and expert assistance and includes the following features: Fast access to qualified online support specialists 3. Software and driver updates for the HP Photosmart Valuable HP Photosmart and troubleshooting information for common problems Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP Photosmart
Call HP support. Support options and availability vary by device, country/region, and language.
Before you call HP support
Software programs from other companies might be included with the HP Photosmart. If you experience problems with any of those programs, you will receive the best technical assistance by calling the experts at that company. If you need to contact HP support, do the following before you call: 1. Make sure that: a. c. 2. a. c. 3. The HP Photosmart is plugged in and turned on. The recommended paper is properly loaded in the input tray. Turn off the HP Photosmart by pressing the On button. Plug the power cord back into the HP Photosmart. b. The specified ink cartridges are installed correctly. Reset the HP Photosmart: b. Unplug the power cord from the back of the HP Photosmart. d. Turn on the HP Photosmart by pressing the On button. To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Check the HP Web site for updated information or troubleshooting tips for the HP Photosmart. If you are still experiencing problems and need to speak with an HP support representative, do the following: a. Have the specific name of the HP Photosmart, as it appears on the control panel, available. b. Print a self-test report. c. Make a color copy to have available as a sample printout. d. Be prepared to describe your problem in detail. e. Have your serial number ready. You can view the serial number by looking at the sticker on the rear side of the HP Photosmart. The serial number is the 10-character code in the upper left corner of the sticker. HP warranty and support 170

HP Photosmart overview 4 HP Photosmart overview

Network setup

This section describes how to connect the HP Photosmart to a network and how to view and manage network settings.
If you want to: Connect to a wired (Ethernet) network. Connect to a wireless network with a wireless router (infrastructure). Connect directly to a wireless-capable computer without a wireless router (ad hoc). Install the HP Photosmart software for use in a networked environment. Add connections to more computers on the network. Change the HP Photosmart from a USB connection to a network connection. NOTE: Use the instructions in this section if you first installed the HP Photosmart with a USB connection, and you now want to change to either a wireless or Ethernet network connection. View or change the network settings. Find troubleshooting information. See this section: Wired network setup on page 5 Integrated wireless WLAN 802.11 network setup on page 8 Wireless ad hoc network setup on page 11 Install the software for a network connection on page 14 Connect to additional computers on a network on page 15 Change the HP Photosmart from a USB connection to a network connection on page 15
Manage your network settings on page 16 Network troubleshooting on page 28
NOTE: You can connect the HP Photosmart to either a wireless or wired network, but not both at the same time.

Wired network setup

This section describes how to connect the HP Photosmart to a router, switch, or hub using an Ethernet cable and how to install the HP Photosmart software for a network connection. This is known as a wired or Ethernet network.

Chapter 2

To set up the HP Photosmart on a wired network, you need to do the following: First, collect all of the required materials. Next, connect to a wired network. Finally, install the software.
See this section: What you need for a wired network on page 6 Connect the HP Photosmart to the network on page 7 Install the software for a network connection on page 14
What you need for a wired network
Before you connect the HP Photosmart to a network, make sure you have all of the required materials. A functional Ethernet network that includes a router, switch, or hub with an Ethernet port. CAT-5 Ethernet cable.
Although standard Ethernet cables look similar to standard telephone cables, they are not interchangeable. There is a different number of wires in each one, and each has a different connector. An Ethernet cable connector (also called an RJ-45
connector) is wider and thicker and always has 8 contacts on the end. A phone connector has between 2 and 6 contacts. A desktop computer or laptop with an Ethernet connection. NOTE: The HP Photosmart supports both 10 Mbps and 100 Mbps Ethernet networks. If you are purchasing, or have purchased, a network interface card (NIC), make sure it can operate at either speed.

Connect the HP Photosmart to the network
To connect the HP Photosmart to the network, use the Ethernet port on the back of the device. To connect the HP Photosmart to the network 1. Remove the yellow plug from the back of the HP Photosmart.
2. Connect the Ethernet cable to the Ethernet port on the back of the HP Photosmart.
3. Connect the other end of the Ethernet cable to an available port on your Ethernet router, switch, or wireless router.
4. Once you have connected the HP Photosmart to the network, install the software as described in Install the software for a network connection on page 14.

Wired network setup 7

Integrated wireless WLAN 802.11 network setup
For optimal performance and security in your wireless network, HP recommends you use a wireless router or access point (802.11) to connect the HP Photosmart and the other network elements. When network elements are connected through a wireless router or access point, this is called an infrastructure network.
The advantages of a wireless infrastructure network as compared to an ad hoc network include: Advanced network security Enhanced reliability Network flexibility Better performance, especially with 802.11 g mode Shared Broadband Internet access
To set up the HP Photosmart on an integrated wireless WLAN 802.11 network, you need to do the following: First, collect all of the required materials. Network setup 8 Next, connect the HP Photosmart to the wireless router, and run the Wireless Setup Wizard. Finally, install the software. See this section:
What you need for an integrated wireless WLAN 802.11 network on page 8 Connect to an integrated wireless WLAN 802.11 network on page 9 Install the software for a network connection on page 14
What you need for an integrated wireless WLAN 802.11 network
To connect the HP Photosmart to an integrated wireless WLAN 802.11 network, you will need the following: A wireless 802.11 network that includes a wireless router or access point. A desktop computer or laptop with either wireless networking support, or a network interface card (NIC). The computer must be connected to the wireless network that you intend to install the HP Photosmart on.
If you connect the HP Photosmart on a wireless network that has Internet access, HP recommends that you use a wireless router (access point or base station) that uses Dynamic Host Configuration Protocol (DHCP). Network name (SSID). WEP key or WPA Passphrase (if needed).

5. Touch the name of the network you wrote down in step 1. If you do not see your network name in the list a. Touch Enter a New Network Name (SSID). The visual keyboard appears. b. Enter the network name (SSID). Touch the appropriate letters or numbers on the visual keyboard. NOTE: You must enter the exact uppercase (capital) and lowercase (small) letters. Otherwise, the wireless connection will fail. c. When you have finished entering the new network name, touch Done, and then touch OK. If the HP Photosmart is unable to discover the network based on the network name you entered, you will be prompted to answer additional questions about your network, as described in steps d and e. Before continuing, move the HP Photosmart closer to the computer and run the Wireless Setup Wizard again to see if the HP Photosmart can discover your network automatically. d. Touch Infrastructure. e. Touch WEP encryption or WPA encryption. If you do not want to use WEP encryption, touch No, my network does not use encryption. Go to step 7. 6. If prompted, enter your WPA or WEP key as follows: a. Touch the appropriate letters or numbers on the visual keyboard. NOTE: You must enter the exact uppercase (capital) and lowercase (small) letters. Otherwise, the wireless connection will fail. b. When you are finished entering the WPA or WEP key, touch Done. c. Touch OK to confirm. The HP Photosmart will attempt to connect to the network. If a message says you entered an invalid WPA or WEP key, check the key you wrote down for your new network, follow the prompts to correct the key, and then try again. 7. When the HP Photosmart connects successfully to the network, install the software on each computer that will use the device over the network. To connect the HP Photosmart with SecureEasySetup 1. Activate SecureEasySetup on your wireless router or access point. 2. Touch Setup on the display. 3. Touch Network. NOTE: If the menu option you want is not visible on the screen, touch to scroll through all the menu options. 4. Touch Wireless Setup Wizard. or

Network setup 10

5. Follow the onscreen prompts on the display to complete the connection. 6. When the HP Photosmart connects successfully to the network, go to your computer to install the software on each computer that will use the network. NOTE: If the connection fails, the wireless router or access point might have timed out after you activated SecureEasySetup. Repeat the above task, ensuring that you complete the steps on the control panel of the HP Photosmart immediately after pressing the button on the wireless router or access point.
Wireless ad hoc network setup
Use this section if you want to connect the HP Photosmart to a wireless-capable computer without using a wireless router or access point.

NOTE: An ad hoc connection is available if you do not have a wireless router or access point. However, it provides little flexibility, a low level of network security, and slower network performance than with a wireless router or access point. In order to connect the HP Photosmart to your computer (ad hoc), you need to create an ad hoc network profile on your computer. This includes choosing a network name (SSID) and WEP security (optional but recommended) for your ad hoc network.
To set up the HP Photosmart on a wireless ad hoc network, you need to do the following: First, collect all of the required materials. Next, prepare your computer by creating a network profile. See this section: Network setup 11
What you need for an ad hoc network on page 12 Create a network profile for a Windows XP computer on page 12 Create a network profile for other operating systems on page 13
Next, run the Wireless Setup Wizard. Finally, install the software.
Connect to a wireless ad hoc network on page 13 Install the software for a network connection on page 14
What you need for an ad hoc network
To connect the HP Photosmart to a wireless network, you will need a Windows computer with a wireless network adapter.
Create a network profile for a Windows XP computer
Prepare your computer for an ad hoc connection by creating a network profile. To create a network profile NOTE: The HP Photosmart comes configured with a network profile with hpsetup as the network name (SSID). However, for security and privacy HP recommends you create a new network profile on your computer as described here. 1. In the Control Panel, double-click Network Connections. 2. On the Network Connections window, right-click the Wireless Network Connection. If you see Enable on the pop-up menu, select it. Otherwise, if you see Disable on the menu, the wireless connection is already enabled. 3. Right-click the Wireless Network Connection icon, and then click Properties. 4. Click the Wireless Networks tab. 5. Select the Use Windows to configure my wireless network settings check box. 6. Click Add, and then do the following: a. In Network name (SSID) box, type in a unique network name of your choice. NOTE: The network name is case sensitive, so it is important to remember any uppercase (capital) and lowercase (small) letters. b. If there is a Network Authentication list, select Open. Otherwise, go to the next step. c. In the Data encryption list, select WEP. NOTE: It is possible to create a network that does not use a WEP key. However, HP recommends using a WEP key in order to secure your network. d. Make sure that the check box is not selected next to The key is provided for me automatically. If it is selected, click the check box to clear it. e. In the Network key box, type a WEP key that has exactly 5 or exactly 13 alphanumeric (ASCII) characters. For example, if you enter 5 characters, you might enter ABCDE or 12345. Or, if you enter 13 characters, you might enter ABCDEF1234567. (12345 and ABCDE are examples only. Select a combination of your choosing.) Alternatively, you can use HEX (hexadecimal) characters for the WEP key. A HEX WEP key must be 10 characters for 40 bit encryption, or 26 characters for 128 bit encryption. f. In the Confirm network key box, type the same WEP key you typed in the previous step.

If you first install the HP Photosmart with a USB connection, you can later change to either a wireless or Ethernet network connection. If you already understand how to connect to a network, you can use the general directions below. NOTE: For optimal performance and security in your wireless network, use an access point (such as a wireless router) to connect the HP Photosmart. To change a USB connection to an integrated wireless WLAN 802.11 connection 1. Unplug the USB connection from the back of the HP Photosmart. 2. Touch Setup on the display.
Change the HP Photosmart from a USB connection to a network connection
3. Touch Network. NOTE: If the menu option you want is not visible on the screen, touch to scroll through all the menu options. or
4. Touch Wireless Setup Wizard. This runs the Wireless Setup Wizard. 5. Install the software for a network connection, choose Add a Device, and then choose Through the network. 6. When the installation is complete, open Printers and Faxes (or Printers) in the Control Panel and delete the printers for the USB installation. To change a USB connection to a wired (Ethernet) connection 1. Unplug the USB connection from the back of the HP Photosmart. 2. Connect an Ethernet cable from the Ethernet port on the back of the HP Photosmart to an available Ethernet port on the router or switch. 3. Install the software for a network connection, choose Add a Device, and then choose Through the network. 4. When the installation is complete, open Printers and Faxes (or Printers) in the Control Panel and delete the printers from the previous USB installation. For more detailed instructions on connecting the HP Photosmart to a network, see: Wired network setup on page 5 Integrated wireless WLAN 802.11 network setup on page 8 Wireless ad hoc network setup on page 11
Manage your network settings
You can manage network settings for the HP Photosmart through the HP Photosmart control panel. Additional advanced settings are available in the Embedded Web Server, a configuration and status tool you access from your Web browser using an existing network connection to the HP Photosmart.
Change basic network settings from the control panel
The HP Photosmart control panel enables you to set up and manage a wireless connection and to perform a variety of network management tasks. This includes viewing the network settings, restoring the network defaults, turning the wireless radio on and off, and changing the network settings. Use the Wireless Setup Wizard The Wireless Setup Wizard provides an easy way to set up and manage a wireless connection to the HP Photosmart. 1. Touch Setup on the display. 2. Touch Network. NOTE: If the menu option you want is not visible on the screen, touch to scroll through all the menu options. 3. Touch Wireless Setup Wizard. This runs the Wireless Setup Wizard.

Change advanced network settings from the control panel settings
The advanced network settings are provided for your convenience. However, unless you are an advanced user, you should not change any of these settings. Change IP settings The default setting for the IP settings is Automatic, which sets the IP settings automatically. However, if you are an advanced user, you might want to manually change the IP address, subnet mask, or the default gateway. To see the IP address and subnet mask of the HP Photosmart, print a network configuration page from the HP Photosmart. NOTE: When manually entering an IP setting, you must already be connected to an active network, otherwise the setting will not stay when you exit from the menu. CAUTION: Be careful when manually assigning an IP address. If you enter an invalid IP address during the installation, your network components will not be able to connect with the HP Photosmart. 1. Touch Setup on the display. 2. Touch Network. NOTE: If the menu option you want is not visible on the screen, touch to scroll through all the menu options. 3. 4. 5. 6. Touch Advanced Setup. Touch IP Settings. Touch Manual. Touch one of the following IP settings. IP Address Subnet Mask Default Gateway The visual keyboard appears on the display. 7. Use the visual keyboard to enter your IP settings. or

Network setup 18

Use the HP Photosmart features
This chapter includes information about how to use the HP Photosmart for basic operations. In addition, it provides instructions about how to load paper, view, select, and print photos, and replace the ink cartridges.

Load paper

This section describes the procedure for loading different types and sizes of paper into the HP Photosmart for your printouts. TIP: To help prevent rips, wrinkles, and curled or bent edges, store all paper flat in a resealable bag. If the paper is not stored properly, extreme changes in temperature and humidity might result in curled paper that does not work well in the HP Photosmart.

2. Insert the stack of photo paper into the photo tray with the short edge forward and the print side down. Slide the stack of photo paper forward until it stops. If the photo paper you are using has perforated tabs, load the photo paper so that the tabs are closest to you. 3. Slide the paper-length and paper-width guides inward against the stack of photo paper until the guides stop. Do not overload the photo tray; make sure the stack of photo paper fits within the photo tray and is no higher than the top of the paper-width guide.
4. Push in the photo tray, and then lower the output tray.

Avoid paper jams

To help avoid paper jams, follow these guidelines. Remove printed papers from the output tray frequently. Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag. Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn. Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type. Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray. Do not force paper too far forward in the input tray. Use paper types that are recommended for the HP Photosmart.
View, select, and print photos
You can view and select photos on your memory card or storage device before or while printing them. To view, select, and print photos 1. Insert a memory card into the appropriate slot on the HP Photosmart, or connect a storage device to the front USB port.

Avoid paper jams 21

xD-Picture Card CompactFlash (CF) types I and II Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Duo Pro (adapter optional), or Memory Stick Micro (adapter required) Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital High Capacity (SDHC), MultiMediaCard (MMC), MMC Plus, MMC Mobile (RS-MMC; adapter required), TransFlash MicroSD Card, or Secure MultiMedia Card

2. 3. 4. 5. 6. 7.

The Photosmart Express menu appears, with the most recent photo shown on the display. Load up to 10 x 15 cm (4 x 6 inch) photo paper in the photo tray or full-size photo paper in the main input tray. Touch View. The View Photos screen appears. Touch or to scroll through the thumbnails of your photos. When the thumbnail of the photo you want to view appears, touch it. When the photo appears by itself on the display, touch the image again. The Photo Options screen appears. Touch Print Preview. The Print Preview screen appears, showing how your photo will look when printed. If you want to select additional photos to view and print, touch Add More and repeat steps 46. (Optional) If you want to check and/or modify any of your print settings, touch Settings. To print the photo(s), touch Print or press the Print Photos button on the control panel. A print status screen displays the number of pages to print and the estimated time to complete.

Use the HP Photosmart features 22
Check the estimated ink levels
You can easily check the ink supply level to determine how soon you might need to replace an ink cartridge. The ink supply level shows an estimate of the amount of ink remaining in the ink cartridges. NOTE: The HP Photosmart can only detect the ink levels for genuine HP ink. The ink levels in ink cartridges that are refilled or have been used in other devices might not register accurately. NOTE: Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the device and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information, see www.hp.com/go/inkusage. To check the ink levels from the control panel 1. Touch Setup on the display. 2. Touch Tools. 3. Touch Display Ink Gauge. The HP Photosmart displays a gauge that shows the estimated ink levels of all cartridges installed.
Replace the ink cartridges
Follow these instructions when you need to replace ink cartridges. NOTE: If you are installing ink cartridges in the HP Photosmart for the first time, be sure to use only the ink cartridges that came with the device. The ink in these cartridges is specially formulated to mix with the ink in the print head assembly at firsttime setup. If you do not already have replacement ink cartridges for the HP Photosmart, you can order them by clicking the Shop for HP Supplies icon on your computer. On a Windows computer this is located in the HP folder in the Start menu. For more information see www.hp.com/buy/supplies. To replace the ink cartridges 1. Make sure the HP Photosmart is turned on. 2. Open the ink cartridge door by lifting from the front center of the device, until the door locks into place.
3. Squeeze the bottom of the latch below the ink cartridge you want to replace, and then lift the latch. If you are replacing the black ink cartridge, lift the latch on the far left. If you are replacing one of the five color ink cartridges, such as yellow, light cyan (blue), cyan, light magenta (pink), or magenta, lift the appropriate latch in the center area.
Ink cartridge latch for the black ink cartridge Ink cartridge latches for the color ink cartridges

4. Pull the ink cartridge toward you out of its slot to remove it.
Use the HP Photosmart features 24 Use the HP Photosmart features
5. Remove the new ink cartridge from its packaging, and then, holding it by the handle, push the ink cartridge into the empty slot. Match the color and pattern of the ink cartridge to the color and pattern on the print carriage.
6. Close the latch and make sure it is secure.
7. Repeat steps 3 through 6 for each ink cartridge you are replacing. 8. Close the ink cartridge door.
Troubleshooting and support
This chapter contains troubleshooting information for the HP Photosmart. Specific information is provided for installation and configuration issues, and some operational topics. For more troubleshooting information, see the onscreen Help that came with your software. Many issues are caused when the HP Photosmart is connected to the computer using a USB cable before the HP Photosmart software is installed on the computer. If you connected the HP Photosmart to your computer before the software installation screen prompts you to do so, you must follow these steps: Troubleshooting common setup issues 1. Disconnect the USB cable from the computer. 2. Uninstall the software (if you have already installed it). 3. Restart your computer. 4. Turn off the HP Photosmart, wait one minute then turn it on. 5. Reinstall the HP Photosmart software. CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen. For support contact information, see the inside back cover of this guide.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software. Do not simply delete the HP Photosmart application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP Photosmart. To uninstall from a Windows computer and then reinstall 1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 2. Double-click Add/Remove Programs (or click Uninstall a program). 3. Select HP Photosmart All-In-One Driver Software, and then click Change/Remove. Follow the onscreen instructions. 4. Disconnect the HP Photosmart from your computer. 5. Restart your computer. NOTE: It is important that you disconnect the HP Photosmart before restarting your computer. Do not connect the HP Photosmart to your computer until after you have reinstalled the software. 6. 7. Insert the HP Photosmart CD-ROM into your computers CD-ROM drive and then start the Setup program. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP Photosmart.

Hardware setup troubleshooting
Use this section to solve any problems you might encounter while setting up the HP Photosmart hardware.
The HP Photosmart will not turn on
Cause: The HP Photosmart is not properly connected to a power supply.
Power connection Power cord and adapter Power outlet
If you are using a power strip, make sure the power strip is on. Or, try plugging the HP Photosmart directly into a power outlet. Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet. If you plugged the HP Photosmart into a switched outlet, make sure the switch is on. If it is switched to on but still does not work, then there might be a problem with the power outlet.
Cause: You pressed the On button too quickly. Solution: The HP Photosmart might not respond if you press the On button too quickly. Press the On button once. It might take a few minutes for the HP Photosmart to turn on. If you press the On button again during this time, you might turn the device off. CAUTION: If the HP Photosmart still does not turn on, it might have a mechanical failure. Unplug the HP Photosmart from the power outlet and contact HP. Go to: www.hp.com/ support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
I connected the USB cable, but I am having problems using the HP Photosmart with my computer
Cause: The USB cable was connected before the software was installed. Connecting the USB cable before prompted can cause errors. Solution: You must first install the software that came with the HP Photosmart before connecting the USB cable. During installation, do not plug in the USB cable until prompted by the onscreen instructions. Once you have installed the software, connecting your computer to the HP Photosmart with a USB cable is straightforward. Simply plug one end of the USB cable into the back of your computer and the other into the back of the HP Photosmart. You can connect to any USB port on the back of your computer.
Solution Make sure the power cord is firmly connected to both the HP Photosmart and the power adapter. Plug the power cord into a power outlet, surge protector, or power strip.

Chapter 4

Troubleshooting and support For more information on installing the software and connecting the USB cable, see the Setup Guide that came with the HP Photosmart.
The HP Photosmart does not print
Cause: The HP Photosmart and computer are not communicating with each other. Solution: Check the connection between the HP Photosmart and computer. Cause: There might be a problem with one or more of the ink cartridges. Solution: Check that the ink cartridges are installed properly and have ink. Cause: The HP Photosmart might not be turned on. Solution: Look at the display on the HP Photosmart. If the display is blank and the On button is not lit, the HP Photosmart is turned off. Make sure the power cord is firmly connected to the HP Photosmart and plugged into a power outlet. Press the On button to turn on the HP Photosmart. Cause: The HP Photosmart might be out of paper. Solution: Load paper in the input tray.

The Printer not Found screen appears during installation
Cause: The HP Photosmart is not turned on. Solution: Turn on the HP Photosmart. Cause: You do not have an active network connection.
Chapter 4 Solution: Troubleshooting and support 30 Make sure you have an active network connection.
To make sure your network connection is active 1. If the connections are secure, turn off the power on the HP Photosmart, and then turn it on again. Press the On button on the control panel to turn the HP Photosmart off, and press it again to turn the device on. Also, turn off the power on your router or hub, and then turn it on again. 2. Check the cable connections from the HP Photosmart to your gateway, router, or hub to ensure connections are secure. 3. Make sure the HP Photosmart is connected to the network with a CAT-5 Ethernet cable. Cause: Cables are not connected properly. Solution: Check the following cables to ensure they are connected properly: Cables between the HP Photosmart and the hub or router Cables between the hub or router and your computer Cables to and from your modem or HP Photosmart Internet connection (if applicable) Cause: A firewall, anti-virus, or anti-spyware application is preventing the HP Photosmart from accessing your computer. Solution: Uninstall the HP Photosmart software, and then reboot your computer. Temporarily disable anti-virus or anti-spyware applications, and then reinstall the HP Photosmart software. You can re-enable your anti-virus or anti-spyware applications after installation is complete. If you see firewall pop-up messages, you must always accept or allow the pop-up messages. If the screen still appears, try uninstalling the HP Photosmart software, rebooting your computer, and temporarily disabling your firewall before reinstalling the HP Photosmart software. You can re-enable your firewall application after installation is complete. If you still see firewall pop-up messages, you must always accept or allow the pop-up messages. For more information, see the documentation provided with the firewall software. Cause: A Virtual Private Network (VPN) is preventing the HP Photosmart from accessing your computer. Solution: Try temporarily disabling the VPN before proceeding with the installation. NOTE: The HP Photosmart is not accessible during VPN sessions. However, print jobs are saved in the print queue. When you exit the VPN session, print jobs in the print queue will be printed.
Wireless setup troubleshooting
This section addresses problems you might encounter setting up a network. Check the device display for specific error messages. NOTE: HP provides an online tool that might be able to find your wireless security settings automatically. Go to: www.hp.com/go/networksetup.
During wireless network setup you do not see the SSID (network name) displayed
Cause: Your wireless router is not broadcasting its network name (SSID) because the Broadcast SSID option is turned off.

Cannot connect to network during setup
Cause: The equipment is not turned on. Solution: Turn on the networked devices, such as the wireless router for an infrastructure network, or the computer for an ad hoc network. For more information on how to turn on the wireless router, see the documentation that came with your wireless router. Cause: The HP Photosmart is not receiving a signal. Solution: Move the wireless router and the HP Photosmart closer together. Then run the wireless setup again. For more information, see: Integrated wireless WLAN 802.11 network setup on page 8 Cause: If you manually entered your network name (SSID), you might have entered it incorrectly.
Solution: Access the router's Embedded Web Server and turn on the Broadcast SSID option. See the user guide that came with your wireless router for information on how to access the Embedded Web Server and check the Broadcast SSID setting. For more information, see: Connect to an integrated wireless WLAN 802.11 network on page 9
Chapter 4 Solution: Run the wireless setup process again and enter your network name (SSID) carefully. Remember that the SSID is case-sensitive. For more information, see: Connect to an integrated wireless WLAN 802.11 network on page 9 Cause: The setting for MAC address filtering might be enabled on your wireless router. Solution: Disable MAC address filtering on your wireless router until the HP Photosmart has successfully connected to your network. If you re-enable MAC address filtering on your wireless router, make sure the MAC address of the HP Photosmart is on the list of acceptable MAC addresses.
Troubleshooting and support 32
Invalid WEP key during wireless setup
Cause: If you are using WEP security, you might have entered the WEP key incorrectly during the wireless setup process. Solution: During the wireless setup process, you might have entered the WEP key incorrectly. Some wireless routers provide up to four WEP keys. The HP Photosmart uses the first WEP key (selected by the wireless router as the default WEP key). Run the wireless setup process again and be sure to use the first WEP key provided by the wireless router. Enter the WEP key exactly as it appears in the wireless router settings. The WEP key is case sensitive. If you do not know the WEP key, see the documentation that came with your wireless router for information on how to access the router's Embedded Web Server. You can find the WEP key by logging onto the router's Embedded Web Server using a computer on the wireless network.

Regulatory notices

The HP All-in-One meets product requirements from regulatory agencies in your country/region. For a complete listing of regulatory notices, see the onscreen Help.
Regulatory model identification number
Technical information For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SDGOB-0711. This regulatory number should not be confused with the marketing name (HP Photosmart D7400 series, etc.) or product numbers (CC247A, etc.).

Chapter 5

Warranty
Technical information 38 Technical information