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hp psc 1200 series all-in-one

reference guide

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Copyright Hewlett-Packard Company 2003 All rights are reserved. No part of the document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. This product incorporates Adobes PDF technology, which contains an implementation of LZW licensed under U.S. Patent 4,558,302. Adobe and the Acrobat logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Portions Copyright 1989-2003 Palomar Software Inc. The HP PSC 1200 Series includes printer driver technology licensed from Palomar Software, Inc. www.palomar.com Copyright 1999-2003 Apple Computer, Inc. Apple, the Apple logo, Mac, Mac logo, Macintosh, and Mac OS are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. Publication number: First edition: January 2003 Printed in U.S.A., Mexico, Germany, Singapore, or China Windows, Windows NT, Windows ME, Windows XP, and Windows 2000 are U.S.-registered trademarks of Microsoft Corporation. Intel and Pentium are registered trademarks of Intel Corporation.
Hewlett-Packard assumes no responsibility for any errors that may appear in this document, nor does it make expressed or implied warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. The Hewlett-Packard Company shall not be liable for incidental or consequential damages in connection with, or arising out of the furnishing, performance, or use of this document and the program material which it describes. Note: Regulatory information can be found in the Technical information section of this guide.
safety information Warning! To prevent fire or shock hazard, do not expose this product to rain or any type of moisture.
Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock.
Warning! Potential shock hazard
Read and understand all instructions in the setup poster. Use only a grounded electrical outlet when connecting the unit to a power source. If you do not know whether the outlet is grounded, check with a qualified electrician. Observe all warnings and instructions marked on the product. Unplug this product from wall outlets before cleaning. Do not install or use this product near water or when you are wet. Install the product securely on a stable surface. Install the product in a protected location where no one can step on or trip over the line cord, and where the line cord will not be damaged. If the product does not operate normally, see the online Troubleshooting help. No operator-serviceable parts inside. Refer servicing to qualified service personnel.
It is not lawful in many places to make copies of the following items. When in doubt, check with a legal representative first. Governmental paper or documents: - Passports - Immigration papers - Selective service papers - Identification badges, cards, or insignias Governmental stamps: - Postage stamps - Food stamps Checks or drafts drawn on Governmental agencies Paper currency, travelers checks, or money orders Certificates of deposit Copyrighted works

notice

The information contained in this document is subject to change without notice and should not be construed as a commitment by the Hewlett-Packard Company.
10 Use in a well-ventilated area.
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contents

get help. 1 quick start. 3
front panel features. use your hp psc with a computer. review the hp photo & imaging director. front panel status lights.. 4 6
load originals and load paper. 9
load originals. 9 load letter or A4 size paper. 9 load envelopes. 10 load postcards or 4-by-6 inch photo paper. 11 tips for loading other types of paper in the paper tray. 11 set the paper type. 13 make copies. make a copy. increase copy speed or quality. set the number of copies. perform special copy jobs. copy a photo. fit a copy to the page. stop copying. 16 17

use the copy features. 15
use the scan features. 19
scan an original. 19 stop scanning. 20 clean the glass. clean the lid backing. clean the exterior. work with print cartridges. print a self-test report. handle print cartridges. replace the print cartridges. align cartridges. self-maintenance sounds... 24

maintain your hp psc. 21

additional setup information. 25
possible installation problems. 25 remove and reinstall your hp psc software. 26 additional troubleshooting help. 27
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technical information. 29
physical specifications.29 power specifications.29 medion support process. medion e-support. medion phone support. support phone numbers. prepare your unit for shipment...31.31. 32. 32.33

medion support.31

10 warranty information. 35
medion 36-month guarantee.35

index.37

hp psc 1200 series
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Setup Poster

get help

description

The Setup Poster provides instructions for setting up and configuring your HP PSC. Make sure you use the correct poster for your operating system (Windows or Macintosh). The HP Photo & Imaging Help provides detailed information on using the software for your HP PSC. For Windows users: Go to the HP Director, and click Help. For Macintosh users: Go to the HP Director, and click Help, then click hp photo and imaging help. The Reference Guide contains information on using your HP PSC and provides additional troubleshooting assistance for the installation process. The Reference Guide also contains information on how to order supplies and accessories, technical specifications, support, and warranty information. To access troubleshooting information: For Windows users: In the HP Director, click Help. Open the Troubleshooting book in the HP Photo & Imaging Help, then follow the links to general troubleshooting as well as links to Troubleshooting help that is specific to your HP PSC. Troubleshooting is also available from the Help button that appears on some error messages. For Macintosh users: Open the Apple Help Viewer, click hp photo and imaging troubleshooting, then click hp psc 1200 series. If you have Internet access, you can get more information from the MEDION Web site at: http://www.medion.com For driver support, visit the HP Web site at: http://www.hp.com
HP Photo & Imaging Help

Reference Guide

Troubleshooting help
Internet help and technical support

Readme file

After you install your software, you can access the Readme file from either the HP PSC 1200 Series CD-ROM or the HP PSC 1200 Series program folder. The Readme file contains late-breaking information that does not appear in the Reference Guide or the online help. To access the Readme file, do the following: For Windows: go to the Windows taskbar, click Start, point to Programs or All Programs (XP), point to Hewlett-Packard, point to HP PSC 1200 Series, and then choose View the Readme File. For Macintosh: go to the HD:Applications:HP PSC Software folder. For Windows: Clicking Help in a dialog box displays information about options and settings within the dialog box.

Dialog-box help (Windows only)
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chapter 1

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quick start

You can perform many functions using either the front panel or the HP PSC software. Even if you do not connect your HP PSC to a computer, you can use the front panel to copy documents or photos.

front panel features

Review the illustrations below and identify the location of the buttons on the front panel. 10

feature

purpose
On/Resume: Turns the HP PSC on and off. Also used to resume a copy or print job after a jam or other error. If the HP PSC is in an error state, you can turn it off by pressing On/Resume for 3 seconds. Check Paper: A status light that indicates the need to load paper or remove a paper jam. Check Print Cartridge: A status light that indicates the need to reinsert or replace the print cartridge or close the print cartridge access door. Cancel: Use to stop a job or exit button settings. Copies (1-9): Use to change the number of copies for this copy job. Size: use to change the copy image size to 100 percent or Fit to Page.
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chapter 2

Paper Type: Use to change the paper type to plain or photo. For information on the best paper type settings for a particular paper type, see recommended paper-type settings for printing and recommended papertype settings for copying in the hp psc 1200 series section of the HP Photo & Imaging Help. Start Copy, Black: Use to start a black-and-white copy. Start Copy, Color: Use to start a color copy. Scan: Use to start a scan of an original from the glass. If the HP PSC software is installed, the image will be scanned to the scan preview window (Windows) or HP Scan Window (Macintosh), and you can then choose the destination for the scanned image. The default destination is the HP Photo & Imaging Gallery. On Windows, you can have the image sent directly to the HP Photo & Imaging Gallery by changing the Scan Picture settings in the HP Director.

use your hp psc with a computer
If you installed the HP PSC software on your computer according to the Setup Poster, you can access all the features of the HP PSC using the HP Director.
review the hp photo & imaging director
The HP Director is available through the desktop shortcut or when the HP PSC lid is raised (Windows only). for windows users 1 Do one of the following: Double-click the hp director icon on the desktop. In the Windows taskbar, click Start, point to Programs or All Programs (XP), point to Hewlett-Packard, point to hp psc 1200 series, then choose hp photo & imaging director. Raise the lid of the HP PSC. This options works only if the HP PSC software is running. In the Select Device box, click to see a list of installed HP devices supported by this software. Select hp psc 1200 series. The Director displays only the buttons that are appropriate for the selected device.
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quick start 3

the hp photo & imaging director for windows
Select Device: Use this feature to select the product you want to use from the list of installed HP products. Settings: Use this feature to view or change various settings for your HP device, such as print, scan, or copy. Status: Displays the status window for all-in-one devices only. Scan Picture: Scans an image to the scan preview window, and you can then choose the destination for the scanned image. The default destination is the HP Photo & Imaging Gallery. You can have the image sent directly to the HP Photo & Imaging Gallery by changing the Scan Picture settings in the HP Director. Scan Document: Scans text and displays it in the selected destination text editing software program. Make Copies: Displays the Copy dialog box where you can select the copy quality, the number of copies, the color, the size, and can start a copy. View & Print: Displays the HP Photo & Imaging Gallery, where you can view and edit images, use HP Photo Prints, make and print a photo album, e-mail an image, and unload an image to the Web. Help: Provides access to HP Photo & Imaging Help, which provides software help, a product tour, and troubleshooting information. Click this arrow to access tool tips, which explain each of the Director options. for macintosh users Do one for the following: For OS 9, double-click the HP Photo and Imaging Director icon on the desktop. For OSX, double-click the HP Photo and Imaging Director icon on the dock.
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The following figure shows some of the features available through the HP Photo and Imaging Director for Macintosh. Consult the legend for a brief explanation of a specific feature.
the hp photo and imaging director for macintosh
Select Device: Use this feature to select the product you want to use from the list of installed HP products. Settings: Use this feature to view or change various settings for your HP device, such as print, scan, or copy. Scan Picture: Scans an image to the HP Scan Window, and you can then choose the destination for the scanned image. The default destination is the HP Photo and Imaging Gallery. Scan Document: Scans text and displays it in a text editing software program. Make Copies: Displays the Copy dialog box where you can select the copy quality, the number of copies, the color, the size, and can start a copy. Maintain Printer: Accesses the HP Inkjet Utility where you can clean and align the print cartridges, check print cartridge ink levels, print a test or sample page, register your printer, or access information on product support. View and Print: Displays the HP Photo and Imaging Gallery, where you can view and edit images.

Adjust the paper-width guide against the cards or photo paper until it stops. Make sure the cards or photo paper fit within the tray (do not overload it).
tips for loading other types of paper in the paper tray
The following table provides guidelines for loading certain types of paper and transparency film. For best results, adjust the paper settings each time you change paper types and paper sizes. For more information, see set the paper type on page 13. Note: Some paper types may not be available in your country/region.
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Note: HP Photo Paper and HP Photo Paper, Glossy, 4-by-6, are not recommended for printing with your HP PSC. To print photos, use HP Everyday Photo Paper. For your best photo printing needs, use HP Premium Plus Photo Paper. Note: Photo paper may curl when you remove it from the box. If this occurs, curl the paper the opposite way to flatten it before inserting it into the HP PSC.

HP papers

HP Premium Inkjet Paper: Locate the gray arrow on the nonprinting side of the paper, and then insert paper with the arrow side facing up. HP Premium Photo Paper, HP Premium Plus Photo Paper, or HP Everyday Photo Paper: Load the glossy (print) side down. Always load at least five sheets of regular paper in the paper tray first, and then place the photo paper on top of the regular paper. HP Premium Inkjet Transparency Film: Insert the film so that the white transparency strip (with arrows and the HP logo) is on top and is going into the tray first. HP Inkjet T-Shirt Transfer Iron-On: Flatten the transfer sheet completely before using it; do not load curled sheets. (To prevent curling, keep transfer sheets sealed in the original package until you are ready to use them.) Manually feed one sheet at a time, with the unprinted side facing down (the blue stripe faces up). HP Matte Greeting Cards, HP Glossy Greeting Cards, or HP FeltTextured Greeting Cards: Insert a small stack of HP greeting-card paper, with the print-side down into the paper tray until it stops.
Labels (works only with printing)
Always use letter-size or A4-size label sheets designed for use with HP inkjet products (like Avery Inkjet Labels), and make sure that the labels are not over two years old. Fan the stack of labels to make sure none of the pages are sticking together. Place a stack of label sheets on top of standard paper in the paper tray, print-side down. Do not insert labels one sheet at a time.

Postcards

Insert a stack of postcards with the print-side down into the paper tray until it stops. Line the postcards up on the right side of the paper tray, and slide the paper-width guide up against the left side of the cards until it stops. Insert the photo paper with the print-side down into the paper tray until it stops. Place the long edge of the photo paper against the right side of the paper tray, and slide the paper-width guide up against the long edge of the photo paper until it stops. If the photo paper you are using has perforated tabs, load the photo paper so that the tabs are closest to you.

4-by-6 inch photo paper

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set the paper type

If you want to use a different type of paper, such as photo paper, transparency film, t-shirt transfer paper, or brochures, simply load that paper in the paper tray. You should then change the paper type settings to ensure the best print quality. HP recommends paper type settings according to the type of paper you are using. This setting refers to copy options only. If you want to set the paper type for printing, set the properties from the Print dialog box. Press the Paper Type button to select Plain or Photo. To avoid jams, remove papers from the output tray frequently. The output tray capacity is affected by the type of paper and the amount of ink you are using. For more information about output-tray capacity, see technical information on page 29.
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use the copy features

The copy features let you do the following: Produce high-quality color and black-and-white copies. Make high-quality copies of photos using photo paper. Enlarge or reduce the size of an original to fit a specific paper size.

make copies

You can make copies using the front panel of your HP PSC or by using the HP PSC software on your computer. Copy features are available using either method. However, the software offers additional copy features that are not available from the front panel. All copy settings that you select on the front panel are reset two minutes after the HP PSC completes the copy.

make a copy

Load your original on the glass. Press Start Copy, Black or Start Copy, Color. You can also use the Paper Type button to select either Plain or Photo paper, or use the Size button to select either 100% (creates an exact copy of the original) or Fit to Page. For information on Fit to Page, see fit a copy to the page on page 16. Note: Before starting a color copy job, make sure that the color print cartridge is installed in your HP PSC. If only the black print cartridge is installed, you can make black and white copies to plain paper.
increase copy speed or quality
The HP PSC provides two options that affect copy speed and quality. Best produces the highest quality for all paper. Best copies more slowly than the fast setting. Best is the default setting for all copies. For instructions, see make a copy on page 15. Fast copies faster than the Best setting. The text is of comparable quality to the Best setting, but the graphics may be of lower quality. Load your original on the glass. Press the Paper Type button to select Plain. Note: When using the Fast copy speed setting, you must select Plain as the Paper Type. 3 Press and hold down the Scan button, and then press Start Copy, Black or Start Copy, Color.

to make a copy from the front panel using the fast setting 1 2
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chapter 4

set the number of copies
You can set the number of copies on the front panel. Load your original on the glass. Do one of the following: If your HP PSC has a Copies button, press Copies to increase the number of copies, then press Start Copy, Black or Start Copy, Color. If your HP PSC does not have a Copies button, press Start Copy, Black or Start Copy, Color repeatedly, once for each copy you want to make.
perform special copy jobs
In addition to supporting standard copying, your HP PSC can also copy photos and automatically enlarge or reduce your original to fit a full-size page.

copy a photo

When copying a photo, use the Paper Type button to select Photo. You may also want to use the Fit to Page feature, which will enlarge or reduce the size of the original to fit Letter or A4 paper. Load the photo on the glass. If you are using photo paper, load it in the paper tray. Press the Paper Type button to select Photo. Press Start Copy, Black or Start Copy, Color. Tip: To enlarge a photo automatically to a full page, press the Size button to select Fit to Page.

fit a copy to the page

Use Fit to Page when you want to automatically enlarge or reduce your original to fit Letter or A4 size paper. You can enlarge a small photo to fit a full-size page, as shown below. Using Fit to Page may prevent unwanted cropping of text or images around the margins. Tip: Make sure that the glass is clean and the original has been placed in the front-left corner of the glass.

Original Fit to Page

Load the original on the glass. Press the Size button to select Fit to Page. Press Start Copy, Black or Start Copy, Color.
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stop copying

To stop copying, press Cancel on the front panel.
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use the scan features

Scanning is the process of converting pictures and text into an electronic format for your computer. You can scan just about anything: Photos Newspaper articles Text documents

stop scanning

You can stop a scan by pressing the Cancel button located on the front panel.
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maintain your hp psc

This section provides instructions for keeping your HP PSC in top working condition. Perform these maintenance procedures as necessary.

clean the glass

Dirty glass, from fingerprints, smudges, hair, and so on, slows down performance and affects the accuracy of features such as Fit to Page and Copy. Turn off the unit, unplug the power cord, and raise the lid. Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner. Caution! Do not use abrasives, acetone, benzene, or carbon tetrachloride on the glass; these can damage it. Do not place liquids directly on the glass. They may seep under it and damage the unit. 3 Dry the glass with a chamois or cellulose sponge to prevent spotting.

clean the lid backing

Minor debris can accumulate on the white document-backing located underneath the units lid. This can cause problems during scan or copy tasks. Turn off the unit, unplug the power cord, and raise the lid. Clean the white document-backing with a soft cloth or sponge slightly moistened with a mild soap and warm water. Wash the backing gently to loosen debris; do not scrub the backing. Dry the backing with a chamois or soft cloth. Caution! Do not use paper-based wipes as these may scratch the backing. 5 If this does not clean the backing well enough, repeat the previous steps using isopropyl (rubbing) alcohol, and wipe the backing thoroughly with a damp cloth to remove any residual alcohol.

clean the exterior

Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off the case. The interior of the unit does not require cleaning. Keep fluids away from the interior of the unit as well as the front panel.
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chapter 6

work with print cartridges
To ensure the best print quality from your HP PSC, you will need to perform some simple maintenance procedures.

print a self-test report

If you are experiencing problems with printing, before replacing the print cartridges, you should print a Self-Test Report. Press and hold down the Cancel button. Press the Start Copy - Color button. A self-test report is printed for your HP PSC, which may indicate the source of any problems you may be having.

Color blocks

Nozzle patterns
Check the color blocks and nozzle patterns for streaking or white lines. Missing color blocks may indicate that the given color pen is out of ink. Streaks may indicate clogged nozzles or dirty contacts. Do not clean with alcohol.

handle print cartridges

Before you replace a print cartridge, you should know the part names and how to handle the print cartridge.

Copper contacts

Plastic tape with pink tab (must be removed)

Ink nozzles under tape

Do not touch the copper contacts or the ink nozzles
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replace the print cartridges
The HP PSC notifies you to replace your print cartridges. See order print cartridges on the inside back cover for information on ordering replacement print cartridges. 1 Turn on the unit, then open the print cartridge access door by lowering the handle. The print carriage moves to the center of the unit.
print cartridge access door Push down
After the carriage stops moving, push down on the print cartridge to release it, and then toward you out of its slot.
Note: It is normal to see ink build-up in the print cartridge slots. 3 Remove the new print cartridge from its packaging and, being careful to touch only the bright pink plastic tab, gently remove the plastic tape to uncover the ink nozzles.
Caution! Do not touch the copper contacts or ink nozzles.

reference guide 23

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Once you have removed the plastic tape, install the print cartridge immediately to prevent the ink from drying in the nozzles. 4 Push the new print cartridge into the appropriate slot at a slight angle until it clicks into place. Caution! Do not attempt to push the cartridge straight into the slot. It must slide in at a slight angle.
The tri-color print cartridge goes on the left and the black cartridge goes on the right.
Close the print cartridge access door.

align cartridges

After you install or replace a print cartridge, the HP PSC automatically prints a print cartridge alignment sheet. This may take a few moments. Aligning the cartridges ensures high-quality output. Place the print cartridge alignment sheet on the glass, then press the Scan button. The cartridges are aligned correctly. Note: During alignment the button LED will blink until the procedure completes, which takes about 30 seconds.

self-maintenance sounds

During the life of your product you may hear various mechanical sounds. This is a normal part of your units self-maintenance.
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additional setup information
During the installation of the HP PSC software, a number of windows are displayed. You should see the following: Installing Copying files A request to plug in the HP PSC Green OK and check mark Request to restart your computer (may not occur in all cases) Registration
If you did not see all of these windows, there may be a problem with the installation. Verify the following: The HP Director contains five icons (double-click the HP Director icon on the desktop) The HP PSC is listed in the Printers dialog box There is an icon for the HP PSC in the System Tray that indicates the HP PSC is ready.
If the HP Director does not show five icons, you may need to wait a few minutes for the HP PSC to connect to your computer.
possible installation problems
If nothing appears on your computer screen after you insert the HP PSC 1200 Series CD-ROM into your computers CD-ROM drive From the Start menu, choose Run. In the Run dialog box, enter d:\setup.exe (if your CD-ROM drive is not assigned to drive letter d, use the appropriate drive letter), then click OK. Verify that the front-panel overlay is attached, then unplug the HP PSC and plug it in again. Verify that the USB and power cables are plugged in. Unplug the USB cable and plug it in again. Do not attach the USB cable to a keyboard or nonpowered hub. Verify that the USB cable is 3 meters or less in length If you have several USB devices attached to your computer, you may want to unplug the others during the installation.
If the HP Director does not contain five icons, do the following:
Note: AppleTalk is not supported. Unplug the HP PSC from the wall and plug it in again. Restart your computer.
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chapter 7

On Windows, check the System Tray for applications that are running in the background and close them before restarting your computer.
remove and reinstall your hp psc software
If five icons do not appear in the Director, you may need to uninstall and re-install the software. Do not simply delete the HP PSC program files from your hard drive. Be sure to remove them properly using the uninstall utility provided in the HP PSC program group. to uninstall from a Windows computer Disconnect your HP PSC from your computer. On the Windows taskbar, click Start, choose Programs or All Programs (XP), choose Hewlett-Packard, choose hp psc 1200 series, then choose uninstall software. Follow the directions on the screen. Be sure to disconnect your HP PSC. If you are asked whether you would like to remove shared files, click No. Other programs that use these files may not work properly if the files are deleted. After the program finishes removing the software, disconnect your HP PSC, and restart your computer. Note: It is important that you disconnect your HP PSC before restarting your computer. To reinstall the software, insert the HP PSC 1200 Series CD-ROM into your computers CD-ROM drive, and follow the instructions that appear. After the software is installed, connect and turn on your HP PSC, following the onscreen instructions and the instructions in your Setup Poster. After connecting and turning on your HP PSC, you may have to wait several minutes for all of the Plug and Play events to complete. When the software installation is complete, you will see a Status Monitor icon in the System Tray. To verify that the software is properly installed, double-click on the HP Director icon on the desktop. If the HP Director shows five icons, the software has been properly installed.

power specifications

Power consumption: 75W maximum Source (Input Voltage): 100 to 240 VAC, grounded Input Frequency: 50 to 60 Hz Current: 1A maximum
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chapter 8

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medion support

MEDIONs service and support provides expert advice on using and solving problems with your HP PSC all-in-one. There are several ways to obtain assistance what you need, when you need it!

medion support process

The support process works most effectively if you look for help in the following order:
Use the onscreen troubleshooting help. See get help on page 1 for more information. Access MEDION e-support. Use your Internet connection any time to check MEDIONs Web support pages for product help. For more information, see medion e-support in this section. Contact MEDION support by phone during hours of operation. For more information see medion phone support in this section.

medion e-support

MEDION e-support offers online support for as long as you own your HP PSC all-in-one. Get instant access to support information 24 hours a day, seven days a week, at no cost to you. If you have access to the Internet, go to http://www.medion.com to check MEDIONs Web support pages for product help. If you do not have access to the Internet, but do have e-mail service, send an e-mail message to: region
Austria Belgium Denmark France Germany Netherlands United Kingdom

e-mail address

service-austria@servicecom.de www.gsc.be hotline@compare-support.dk hotline@medion-france.com pc-support@medion.com support@lifetec.nl hotline@medion.co.uk
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chapter 9

medion phone support
MEDION provides telephone support free of charge during the all-in-ones phone support period. (Standard phone company charges do apply). Before placing a call for help, try these other free support options: Onscreen quick help guide Setup poster MEDION e-support
If you cannot solve the problem using these resources, call a MEDION service technician while you are in front of your computer and all-in-one. For faster service, please be prepared to provide information about the steps you have taken to solve the problem. MEDION phone support needs the following information to assist you: The all-in-ones model number (located on the front of the all-in-one) The all-in-ones serial number (located on the bottom of the all-in-one) The computers operating system Messages displayed at the time the situation occurred Answers to these questions: Has this situation happened before? Can you re-create it? When did this happen? Did you add any new hardware or software around the time this situation began?

support phone numbers

If you need help solving a problem, contact MEDION using one of the phone numbers in the table below. for this country.
Austria Belgium Denmark France Germany

use these numbers.

Telephone: 0810 / 001048 Fax: 07242 / Telephone: Telephone: (0045) Telephone: INDIGO NO: 0825 / Telephone: 0180 / Fax: 0208 / (0.06 eur/30 sec.) Telephone: 0900/ 660 Telephone: 0870-7270370
Netherlands United Kingdom
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prepare your unit for shipment
If after contacting MEDION Support or returning to the point of purchase, you are requested to send your unit in for service, please follow the power off and rebox steps below to avoid further damage to the HP product. Note: When transporting your HP PSC, make sure that the pens have been removed, the HP PSC has been properly shut down by pressing the power button, and you have allowed time for the carriage to return to the service station and for the scanner to return to its parked position.
Turn on the unit. Disregard steps 1 through 5, if your unit will not turn on and the print carriage is in the home position. You will not be able to remove the print cartridges. Proceed to step 6. Open the print-carriage access door. The print carriage moves to the center of the unit. Caution! Remove both print cartridges. Failure to do so may damage your unit. See replace the print cartridges on page 23 for information on removing the print cartridges.
Place the print cartridges in an airtight bag so they will not dry out, and put them aside (do not send them with the unit, unless instructed to by the HP customer support call agent). Close the print cartridge access door. Wait for the print cartridge to park (stop moving). This may take a few seconds. Turn off the unit. If available, pack the unit for shipment using the original packing materials or the packaging materials that come with your exchange unit.
If you do not have the original packaging materials, please use other adequate packaging materials. Shipping damage caused by improper packaging and/or improper transportation is not covered under the warranty.

reference guide 33

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Place the return shipping label on the outside of the box. Include the following items in the box: A brief description of symptoms for service personnel (samples of print quality problems are helpful). A copy of the sales slip or other proof of purchase to establish the warranty coverage period. Your name, address, and a phone number where you can be reached during the day.
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warranty information

medion 36-month guarantee
Our MEDION service team will gladly help you on all questions concerning your new HP PSC all-in-one. Please call MEDION phone support first, as many minor problems can be remedied on the phone. A defective all-in-one should be sent to your regional service branch with an enclosed copy of your sales receipt. The guarantee applies to faulty materials and workmanship only, and does not cover damage to breakable parts. Any improper treatment, use of force, or tampering by unauthorized service branches shall cause the guarantee to expire. Charges will be made for any repairs performed after expiry of the guarantee.

Homer.book Page 36 Monday, February 24, 2003 6:03 PM

chapter 10

Homer.book Page 37 Monday, February 24, 2003 6:03 PM

Numerics

4-by-6 inch photo paper load, 12
status lights, 6 front-panel display, 3, 6
number of copies, 3 set, 16
align print cartridges, 24 buttons cancel, 3 copies (1-9), 16 copies (1-99), 3 front panel, 3, 6
glass clean, 21 greeting cards load, 12 guarantee, 35
order print cartridges, 39 originals how to place on glass, 9
cancel button, 3 copy, 17 scan, 20 cartridges replace, 23 clean the exterior, 21 the glass, 21 the lid backing, 21 copy buttons, 3, 6 fit to page, 16 make copies, 15 photo, 16 quality, 15 set number of copies, 16 special copy jobs, 16 speed, 15 stop, 17 customer support, 31
help, 1 HP customer support, 31 HP Director, 4 HP papers tips on loading, 12 HP Photo & Imaging Gallery, 20 HP PSC software, 4
ink cartridges, see print cartridges inkjet paper load, 12
director review, 4 enlarge a copy, 16 envelopes load, 10
labels load, 12 lid backing clean, 21 load change the paper type, 13 envelopes, 10 original on the glass, 9 paper, 9 photo paper, 12 postcards, 11, 12 set the paper size, 13 tips, 11
paper change default size for copy, 13 change the type, 13 load, 9 recommended, 9 set the size, 13 tips on loading, 11 paper size change for copy, 13 paper tray load, 9 phone support, 32 photo paper load, 12 photos copy, 16 postcards load, 11, 12 power specifications, 29 prepare your HP PSC for shipment, 33 print envelopes, 10 self-test report, 22 print cartridges align, 24 replace, 23
fit to page, 16 front panel features, 3, 6 scan from, 19
maintenance align print cartridges, 24 clean the exterior, 21 clean the glass, 21 clean the lid backing, 21 replace print cartridges, 23 self-test report, 22 sounds, 24
quality copy, 15 quick start, 6 review the HP Director, 4 use with a computer, 4
reduce a copy, 16 reinstall software, 26
Homer.book Page 38 Monday, February 24, 2003 6:03 PM
remove software, 26 replace print cartridges, 23 reports self-test, 22
scan buttons, 3, 6 from front panel, 19 stop, 20 self-test report, 22 setup additional information, 25 shipping your HP PSC, 33
software introduction, 4 remove and reinstall, 26 sounds normal, 24 specifications power, 29 speed copy, 15 stop copy, 17 scan, 20 support services, 31
transparency film recommend choices, 9 tips on loading, 11 troubleshooting, remove and reinstall software, 26 T-shirt Transfer Iron-On load, 12 tutorial, 6 before you begin, 6 front panel features, 3, 6

warranty statement, 35

hp psc 1100/1200 series all-in-one

reference guide

Copyright Hewlett-Packard Company 2003 All rights are reserved. No part of the document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. This product incorporates Adobes PDF technology, which contains an implementation of LZW licensed under U.S. Patent 4,558,302. Adobe and the Acrobat logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Portions Copyright 1989-2003 Palomar Software Inc. The HP PSC 1100/1200 Series includes printer driver technology licensed from Palomar Software, Inc. www.palomar.com Copyright 1999-2003 Apple Computer, Inc. Apple, the Apple logo, Mac, Mac logo, Macintosh, and Mac OS are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. Publication number: Q1647-90192 First edition: June 2003 Printed in U.S.A., Mexico, Germany, Singapore, or China Windows, Windows NT, Windows ME, Windows XP, and Windows 2000 are U.S.-registered trademarks of Microsoft Corporation. Intel and Pentium are registered trademarks of Intel Corporation.
Hewlett-Packard assumes no responsibility for any errors that may appear in this document, nor does it make expressed or implied warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. The Hewlett-Packard Company shall not be liable for incidental or consequential damages in connection with, or arising out of the furnishing, performance, or use of this document and the program material which it describes. Note: Regulatory information can be found in the Technical information section of this guide.
safety information Warning! To prevent fire or shock hazard, do not expose this product to rain or any type of moisture.
Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock.
Warning! Potential shock hazard
Read and understand all instructions in the setup poster. Use only a grounded electrical outlet when connecting the unit to a power source. If you do not know whether the outlet is grounded, check with a qualified electrician. Observe all warnings and instructions marked on the product. Unplug this product from wall outlets before cleaning. Do not install or use this product near water or when you are wet. Install the product securely on a stable surface. Install the product in a protected location where no one can step on or trip over the line cord, and where the line cord will not be damaged. If the product does not operate normally, see the online Troubleshooting help. No operator-serviceable parts inside. Refer servicing to qualified service personnel.
It is not lawful in many places to make copies of the following items. When in doubt, check with a legal representative first. Governmental paper or documents: - Passports - Immigration papers - Selective service papers - Identification badges, cards, or insignias Governmental stamps: - Postage stamps - Food stamps Checks or drafts drawn on Governmental agencies Paper currency, travelers checks, or money orders Certificates of deposit Copyrighted works

notice

The information contained in this document is subject to change without notice and should not be construed as a commitment by the Hewlett-Packard Company.
10 Use in a well-ventilated area.

contents

get help. 1 quick start. 3
front panel features. use your hp psc with a computer. review the hp photo & imaging director. front panel status lights. 4 6
load originals and load paper. 9
load originals. load letter or A4 size paper. load envelopes. load postcards, hagaki cards, or 4-by-6 inch photo paper tips for loading other types of paper in the paper tray. set the paper type. 9. 17
use the copy features. 15
make copies. make a copy. increase copy speed or quality. set the number of copies. perform special copy jobs. copy a photo. fit a copy to the page or to a hagaki card stop copying.
use the scan features. 19
scan an original. 19 stop scanning. 20

maintain your hp psc. 21

clean the glass. clean the lid backing. clean the exterior. work with print cartridges. print a self-test report. handle print cartridges. replace the print cartridges. align cartridges. self-maintenance sounds. 24
additional setup information. 25
possible installation problems. 25 remove and reinstall your hp psc software. 26 additional troubleshooting help. 27
technical information. 29
physical specifications. power specifications. regulatory notices. regulatory model identification number. FCC statement. doc statement / dclaration de conformit (Canada). geruschemission. notice to Korean customers.29.29.29.29.29.30.30.30.31.31.31.32.32.34.34.35. 37. 37. 37. 37.38.38.38.38.39

Light is blinking.

The On light is blinking
Light is on Light is on Your HP PSC is busy Blinks faster for 3 seconds or blinking. or blinking. doing another task. and then stays illuminated.
In addition to providing information about current tasks, the lights on the front panel may also indicate error conditions, as described in the table below. If the On light, Check Print Cartridge light, Check Paper light, and Start Copy, Black and Start Copy, Color lights are all flashing, do the following: Verify that the front-panel overlay is attached to the HP PSC. Power cycle your HP PSC by disconnecting the power cord and reconnecting.

On Light (green)

Check Paper Light
Check Print Cartridge Light

Explanation

Light is blinking
Light is off Light is off
The HP PSC is trying to scan and there is a communication problem.
Verify that your computer is on and is connected to the HP PSC. Verify that the HP PSC software is installed.

Light is on

Light is off
The paper tray is empty or Load paper, or remove the the HP PSC has a paper paper jam. Then press jam. Resume to continue. The print cartridge access door may be open, the print cartridges may be missing or not seated properly, the tape may not have been removed from the print cartridges, or there may be a problem with the print cartridge. Remove the print cartridges and make sure the tape has been removed. Re-insert the print cartridges and make sure they are properly seated. Close the access door. For more information on this condition, click the Status icon in the System Tray. If you are still having problems, refer to the Troubleshooting help for information on checking ink levels and cleaning print cartridges. Click the Status icon in the System Tray for more information. Open the print cartridge access door and make sure the carriage is not obstructed. Turn the HP PSC off and then on again. Restart your computer. If the problem is not corrected, unplug the HP PSC and plug it in again. If the problem persists, contact HP. Turn the HP PSC off, then on again, and try to scan again.
Light is off Light is blinking
Light is blinking Light is off
Light is off Light is blinking Light is blinking Light is blinking
There may be a problem with the print cartridge. The print carriage is stalled.
The HP PSC had a fatal error.
A paper jam occurred while scanning.
load originals and load paper
You can make copies from originals loaded on the glass. You can also print and copy onto a variety of paper types, weights, and sizes. It is important, however, that you choose the right paper and make sure that it is loaded correctly and not damaged.

load originals

You can copy or scan any original by placing it on the glass. Note: Some copy options, such as Fit to Page, will not work correctly if the glass and lid backing are not clean. For more information, see clean the glass and clean the lid backing on page 21. 1 Lift the lid and place the original face down on the glass in the front-left corner with the sides of the original touching the left and bottom edges. It is important to use the front-left corner when using the copy feature.

Top edge of original

Close the lid.
load letter or A4 size paper
Following is the basic procedure for loading paper. There are specific considerations for loading certain types of paper, postcards, and envelopes. After you review this procedure, see tips for loading other types of paper in the paper tray on page 12, load envelopes on page 11, and load postcards, hagaki cards, or 4-by-6 inch photo paper on page 11. For best results, adjust the paper settings each time you change paper types or paper sizes. For more information, see set the paper type on page 13.

chapter 3

to load the paper tray 1 Lower the paper tray, and if necessary, slide the paper-width guide to the outermost position.
Tap the stack on a flat surface to align the edges of the paper, and then check the paper for the following: Make sure it is free of rips, dust, wrinkles, and curled or bent edges. Make sure all the paper in the stack is the same size and type, unless you are working with photo paper. Insert paper into the paper tray print-side down until it stops. To avoid bending the paper, make sure you do not push the paper in too far, or push too hard. To avoid paper jams, be sure to push paper into the tray just until it stops initially. If you are using letterhead, insert the top of the page first. Do not use too much paper. Check that the stack of paper contains several sheets but is no higher than the top of the paper-width guide.
Slide the paper-width guide in until it stops at the edge of the paper. Make sure that the paper stack lies flat in the paper tray and fits under the tab of the paper-width guide.

Labels (works only with printing)
Always use letter-size or A4-size label sheets designed for use with HP inkjet products (like Avery Inkjet Labels), and make sure that the labels are not over two years old. Fan the stack of labels to make sure none of the pages are sticking together. Place a stack of label sheets on top of standard paper in the paper tray, print-side down. Do not insert labels one sheet at a time.
Postcards or hagaki cards
Insert a stack of postcards or hagaki cards with the print-side down into the paper tray until it stops. Line the postcards up on the right side of the paper tray, and slide the paper-width guide up against the left side of the cards until it stops.

4-by-6 inch photo paper

Insert the photo paper with the print-side down into the paper tray until it stops. Place the long edge of the photo paper against the right side of the paper tray, and slide the paper-width guide up against the long edge of the photo paper until it stops. If the photo paper you are using has perforated tabs, load the photo paper so that the tabs are closest to you.

set the paper type

If you want to use a different type of paper, such as photo paper, transparency film, t-shirt transfer paper, or brochures, simply load that paper in the paper tray. You should then change the paper type settings to ensure the best print quality. HP recommends paper type settings according to the type of paper you are using. This setting refers to copy options only. If you want to set the paper type for printing, set the properties from the Print dialog box. ! Press the Paper Type button to select Plain or Photo. To avoid jams, remove papers from the output tray frequently. The output tray capacity is affected by the type of paper and the amount of ink you are using. For more information about output-tray capacity, refer to the technical information section in the HP Photo & Imaging Help.

use the copy features

The copy features let you do the following: Produce high-quality color and black-and-white copies. Make high-quality copies of photos using photo paper. Enlarge or reduce the size of an original to fit a specific paper size.

make copies

You can make copies using the front panel of your HP PSC or by using the HP PSC software on your computer. Copy features are available using either method. However, the software offers additional copy features that are not available from the front panel. All copy settings that you select on the front panel are reset two minutes after the HP PSC completes the copy.

make a copy

Load your original on the glass. Press Start Copy, Black or Start Copy, Color. You can also use the Paper Type button to select either Plain or Photo paper, or use the Size button to select either 100% (creates an exact copy of the original) or Fit to Page. For information on Fit to Page, see fit a copy to the page or to a hagaki card on page 16. Note: Before starting a color copy job, make sure that the color print cartridge is installed in your HP PSC. If only the black print cartridge is installed, you can make black and white copies to plain paper.

Because the scanned image or text is in an electronic format, you can bring it into your word processor or graphics program and modify it to suit your needs. You can do the following: Scan photos of your kids and e-mail them to relatives, create a photographic inventory of your house or office, or create an electronic scrapbook. Scan text from an article into your word processor and quote it in a report, saving you a lot of retyping. Tip: To use the scan features, your HP PSC and computer must be connected and turned on. The HP PSC software must also be installed and running on your computer prior to scanning. To verify that the HP PSC software is running on Windows, look for a status icon in the system tray. On a Macintosh, the HP PSC software is always running. Note: Bright direct sunlight on your HP PSC, or halogen desk lamps placed close to your HP PSC, may affect the quality of scanned images. Note: High resolution scanning (600 dpi or higher) requires a large amount hard disk space. If there is not enough hard disk space available, your system may stall.

scan an original

You can start a scan from your HP PSC or from the HP PSC software on your computer. For more information about scanning your pictures or documents using the HP PSC software, see scan pictures and documents in the HP Photo & Imaging Help. to scan an original from the front panel to your Windows computer Load your original on the glass. Press Scan. A preview image of the scan appears in the HP PSC software on your computer. Note: In the HP PSC software, the default setting is to display a preview image. You can change this default setting if you do not want to see a preview image.

chapter 5

When the preview image appears, you can make a few optional adjustments to the scanned image. Note: For more information about making changes to an image during the preview, see adjust an image during the preview in scan pictures and documents in the HP Photo & Imaging Help.
Click Accept. The HP PSC does a final scan of the original and sends the image to the HP Photo & Imaging Gallery, which automatically opens and displays the image. The HP Photo & Imaging Gallery has many editing tools that you can use to edit your image and achieve the results that you want. Note: For more information about using the HP Photo & Imaging Gallery, see manage images in how to use the software.
to scan an original from the front panel to your Macintosh computer Load your original on the glass. For more information, see load originals on page 9. Press Scan. The HP PSC scans the original and sends the image to the Scan window. You can make adjustments to the image in the Scan Window. When you are finished adjusting the scan settings, you can save the image, print it, or send it to the HP Photo and Imaging Gallery. See the HP Photo and Imaging Gallery online help for more information.

Color blocks

Nozzle patterns
Check the color blocks and nozzle patterns for streaking or white lines. Missing color blocks may indicate that the given color pen is out of ink. Streaks may indicate clogged nozzles or dirty contacts. Do not clean with alcohol.

handle print cartridges

Before you replace a print cartridge, you should know the part names and how to handle the print cartridge.

Copper contacts

Plastic tape with pink tab (must be removed)

Ink nozzles under tape

Do not touch the copper contacts or the ink nozzles
replace the print cartridges
The HP PSC notifies you to replace your print cartridges. See order print cartridges on the inside back cover for information on ordering replacement print cartridges. 1 Turn on the unit, then open the print cartridge access door by lowering the handle. The print carriage moves to the center of the unit.
print cartridge access door Push down
After the carriage stops moving, push down on the print cartridge to release it, and then toward you out of its slot.
Note: It is normal to see ink build-up in the print cartridge slots. 3 Remove the new print cartridge from its packaging and, being careful to touch only the bright pink plastic tab, gently remove the plastic tape to uncover the ink nozzles.
Caution! Do not touch the copper contacts or ink nozzles.

reference guide 23

Once you have removed the plastic tape, install the print cartridge immediately to prevent the ink from drying in the nozzles. 4 Push the new print cartridge into the appropriate slot at a slight angle until it clicks into place. Caution! Do not attempt to push the cartridge straight into the slot. It must slide in at a slight angle.
The tri-color print cartridge goes on the left and the black cartridge goes on the right.
Close the print cartridge access door.

align cartridges

After you install or replace a print cartridge, the HP PSC automatically prints a print cartridge alignment sheet. This may take a few moments. Aligning the cartridges ensures high-quality output. ! Place the print cartridge alignment sheet on the glass, then press the Scan button. The cartridges are aligned correctly. Note: During alignment the button LED will blink until the procedure completes, which takes about 30 seconds.

remove and reinstall your hp psc software
If five icons do not appear in the Director, you may need to uninstall and reinstall the software. Do not simply delete the HP PSC program files from your hard drive. Be sure to remove them properly using the uninstall utility provided in the HP PSC program group. to uninstall from a Windows computer Disconnect your HP PSC from your computer. On the Windows taskbar, click Start, choose Programs or All Programs (XP), choose Hewlett-Packard, choose hp psc 1200 series or hp psc 1100 series, then choose uninstall software. Follow the directions on the screen. Be sure to disconnect your HP PSC. If you are asked whether you would like to remove shared files, click No. Other programs that use these files may not work properly if the files are deleted. After the program finishes removing the software, disconnect your HP PSC, and restart your computer. Note: It is important that you disconnect your HP PSC before restarting your computer. 6 To reinstall the software, insert the HP PSC 1100/1200 Series CD-ROM into your computers CD-ROM drive, and follow the instructions that appear. After the software is installed, connect and turn on your HP PSC, following the onscreen instructions and the instructions in your Setup Poster. After connecting and turning on your HP PSC, you may have to wait several minutes for all of the Plug and Play events to complete. When the software installation is complete, you will see a Status Monitor icon in the System Tray. To verify that the software is properly installed, double-click on the HP Director icon on the desktop. If the HP Director shows five icons, the software has been properly installed.
to uninstall from a Macintosh computer 1 2
Disconnect your HP PSC from your computer. Double-click on Applications:HP All-in-One Software folder.
Double-click on HP Uninstaller. Follow the directions that appear on the screen. After the program finishes removing the software, disconnect your HP PSC, and restart your computer. To reinstall the software, insert the HP PSC 1100/1200 Series CD-ROM into your computers CD-ROM drive. Note: When re-installing the software, follow the instructions on the Setup Poster. Do not connect the HP PSC to your computer until after you have completed the software installation.

On the desktop, open the CD-ROM, double-click on hp all-in-one installer, and follow the instructions that appear.
additional troubleshooting help
You may want to refer to the readme file for more information on possible installation problems. On Windows, you can access the readme file from the Start button on the taskbar; select Programs, Hewlett-Packard, hp psc 1200 series or hp psc 1100 series, View the Readme File. On Macintosh, you can access the readme file by double-clicking on the icon located in the top-level folder of the HP PSC software CD-ROM. The readme file provides more information, including Using the Re-install utility after a failed installation to return your PC to a state that will allow the HP PSC to be re-installed. Using the Re-install utility on Windows 98 to recover from a Composite USB System Driver missing error. This error may occur if the hardware is installed prior to installing the software. After running the Re-install utility, reboot your PC, and install the HP PSC software before connecting the HP PSC to your computer. You can also find more information on this website www.hp.com/support

technical information

physical specifications
Height: 6.68 in. (16.97 cm) Width: 16.76 in. (42.57 cm) Depth: 10.20 in. (25.91 cm) Weight: 9.50 lb. (4.31 kg)

power specifications

Power consumption: 75W maximum Source (Input Voltage): 100 to 240 VAC, grounded Input Frequency: 50 to 60 Hz Current: 1A maximum

regulatory notices

The following sections are statements from various regulatory agencies.
regulatory model identification number
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SDGOA-0201. This regulatory number should not be confused with the marketing name (psc 1100/psc 1200) or product numbers (Q1647A/Q1660A).

FCC statement

The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. Declaration of Conformity: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Class B limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is not guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient the receiving antenna. Increase the separation between the equipment and the receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help.

632-867-3551 +00 +3176333 1-877-2320-589 ++42 or local ++++421 (0) +27-9301 ++46 (0)2170 +41 (0) 1111 +886-2-2717-+66 (2) +222 ++7 (380-44) 490-3520 ++44 (0) 0800-47468368 or 800-477-7777 (502) 207-(0) 4530 +883 8p454
1 This Call Center supports French speaking customers from the following countries/regions: Morocco, Tunisia, and Algeria. 2 This Call Center supports German, French and Italian speaking customers in Switzerland.
call in Australia post-warranty
If your product is not under warranty, you can call 8000. A per-incident, out-ofwarranty support fee of $27.50 (inc. GST) will be charged to your credit card. You can also call 910 ($27.50 charged to your phone account) from 9:00 A.M. to 5:00 P.M. Monday through Friday. (Charges and support hours are subject to change without notice.)
prepare your unit for shipment
If after contacting HP Customer Support or returning to the point of purchase, you are requested to send your unit in for service, please follow the power off and rebox steps below to avoid further damage to the HP product. Note: When transporting your HP PSC, make sure that the pens have been removed, the HP PSC has been properly shut down by pressing the power button, and you have allowed time for the carriage to return to the service station and for the scanner to return to its parked position. 1 Turn on the unit. Disregard steps 1 through 5, if your unit will not turn on and the print carriage is in the home position. You will not be able to remove the print cartridges. Proceed to step 6. Open the print-carriage access door. The print carriage moves to the center of the unit. Caution! Remove both print cartridges. Failure to do so may damage your unit. See replace the print cartridges on page 23 for information on removing the print cartridges. 3 Place the print cartridges in an airtight bag so they will not dry out, and put them aside (do not send them with the unit, unless instructed to by the HP customer support call agent). Close the print cartridge access door. Wait for the print cartridge to park (stop moving). This may take a few seconds. Turn off the unit. If available, pack the unit for shipment using the original packing materials or the packaging materials that come with your exchange unit.
If you do not have the original packaging materials, please use other adequate packaging materials. Shipping damage caused by improper packaging and/or improper transportation is not covered under the warranty. 34 hp psc 1100/1200 series
get hp psc support Place the return shipping label on the outside of the box. Include the following items in the box: A brief description of symptoms for service personnel (samples of print quality problems are helpful). A copy of the sales slip or other proof of purchase to establish the warranty coverage period. Your name, address, and a phone number where you can be reached during the day.

hp distribution center

To order HP PSC software, a copy of the printed Reference Guide, a setup poster, or other customer-replaceable parts, do one of the following: In the U.S. or Canada, call (208) 323 2551. In Latin America, call the appropriate number for your country/region (see call elsewhere in the world on page 32). Visit this website: www.hp.com/support

warranty information

HP PSC 1100/1200 Series Duration of Limited Warranty (hardware and labor): 1 Year Duration of Limited Warranty (CD media): 90 Days Duration of Limited Warranty (print cartridges): Until the HP ink is depleted or the end of warranty date printed on the cartridge has been reached, whichever occurs first. Note: The services described in the express service and warranty upgrades sections below may not be available in all locations.

warranty service

express service
To obtain HP express repair service, the customer must contact an HP service office or an HP Customer Support Center for basic troubleshooting first. See hp customer support on page 31 for steps to take before calling Customer Support. If a customer unit needs a minor part replacement and these parts can normally be replaced by the customer, the customer-replaceable components may be serviced through expedited part shipment. In this event, HP will prepay shipping charges, duty and taxes; provide telephone assistance on replacement of the component; and pay shipping charges, duty, and taxes for any part that HP asks to be returned. The HP Customer Support Center may direct customers to designated authorized service providers who are certified by HP to service the HP product.

warranty upgrades

Upgrade your standard factory warranty to a total of three years with the HP SUPPORTPACK. Service coverage begins on product purchase date and the pack must be purchased within the first 180 days of product purchase. This program offers phone support from 6:00 A.M. to 10:00 P.M. Mountain Standard Time (MST) Monday through Friday and 9:00 A.M. to 4:00 P.M. (MST) on Saturdays. If during your technical support call it is determined that you need a replacement product, then HP will ship you this product next business day free of charge. Available in U.S. only. For more information, please call 1-888-999-4747 or visit the following HP website: www.hp.com/go/hpsupportpack Outside the U.S., please call your local HP Customer Support office. See call elsewhere in the world on page 32 for a list of international Customer Support numbers.

returning your hp psc for service
Before returning your HP PSC for service, you must call HP Customer Support. See hp customer support on page 31 for steps to take before calling Customer Support.

chapter 10

hewlett-packard limited global warranty statement
extent of limited warranty
Hewlett-Packard (HP) warrants to the end-user customer (Customer) that each HP PSC product (Product), including related software, accessories, media, and supplies, shall be free from defects in material and workmanship for the duration, which begins on the date of purchase by the Customer. For each software Product, HPs limited warranty applies only to a failure to execute programming instructions. HP does not warrant that the operation of any Product shall be uninterrupted or error free. HPs limited warranty covers only those defects which arise as a result of normal use of a Product, and does not cover any other problems, including those which arise as a result of (a) improper maintenance or modification, (b) software, accessories, media, or supplies not provided or supported by HP, or (c) operation outside the Products specifications. For any hardware Product, the use of a non-HP print cartridge or a refilled print cartridge does not affect either the warranty to the Customer or any HP support contract with the Customer. However, if Product failure or damage is attributable to the use of a non-HP or refilled print cartridge, HP shall charge its standard labor and materials charges to service the Product for the failure or damage. If HP receives, during the applicable warranty period, notice of a defect in any Product, HP shall either repair or replace the defective Product, at HPs option. Where labor charges are not covered by HPs limited warranty, repairs shall be at HPs standard charges for labor. If HP is unable to repair or replace, as applicable, a defective Product which is covered by HPs warranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase price for the Product. HP shall have no obligation to repair, replace, or refund until the Customer returns the defective Product to HP. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the Product being replaced. HP products, including each Product, may contain remanufactured parts, components, or materials equivalent to new in performance. HP's limited warranty for each Product is valid in any country/region or locality where HP has a support presence for the Product and where HP has marketed the Product. The level of warranty service may vary according to local standards. HP shall have no obligation to alter the form, fit, or function of the Product in order to make it operate in a country/ region or locality for which the Product was never intended to operate.

align print cartridges, 24
buttons cancel, 3 copies (1-9), 3, 16 front panel, 3, 6
glass clean, 21 greeting cards load, 12
notices regulatory, 29 number of copies, 3 set, 16
cancel button, 3 copy, 17 scan, 20 cartridges replace, 23 clean the exterior, 21 the glass, 21 the lid backing, 21 copy buttons, 3, 6 fit to page, 16 make copies, 15 photo, 16 quality, 15 set number of copies, 16 special copy jobs, 16 speed, 15 stop, 17 customer care center HP Japan, 32 customer support, 31 call from outside U.S., 32 calling in the U.S., 31 contacting, 31 web site, 31
hagaki cards load, 12 help, 1 HP customer support, 31 HP Director, 4 HP distribution center, 35 HP papers tips on loading, 12 HP Photo & Imaging Gallery, 20 HP PSC software, 4
order print cartridges, 44 originals how to place on glass, 9
paper change default size for copy, 13 change the type, 13 load, 9 recommended, 9 set the size, 13 tips on loading, 12 paper size change for copy, 13 paper tray load, 9 phone numbers support services, 31 photo paper load, 13 photos copy, 16 postcards load, 11, 12 power specifications, 29 prepare your HP PSC for shipment, 34 print envelopes, 11 self-test report, 22 print cartridges
ink cartridges, see print cartridges inkjet paper load, 12
labels load, 12 lid backing clean, 21 load change the paper type, 13 envelopes, 11 hagaki cards, 12 original on the glass, 9 paper, 9 photo paper, 13 postcards, 11, 12 set the paper size, 13 tips, 12
declaration of conformity, 43 director review, 4
enlarge a copy, 16 envelopes load, 11

align, 24 replace, 23

scan buttons, 3, 6 from front panel, 19 stop, 20 self-test report, 22 setup additional information, 25 shipping your HP PSC, 34 software introduction, 4 remove and reinstall, 26 sounds normal, 24 specifications power, 29 speed copy, 15 stop copy, 17
scan, 20 support services, 31
quality copy, 15 quick start, 6 review the HP Director, 4 use with a computer, 4
telephone numbers, 31 transparency film recommend choices, 9 tips on loading, 12 troubleshooting, remove and reinstall software, 26 T-shirt Transfer Iron-On load, 12 tutorial, 6 before you begin, 6 front panel features, 3, 6
reduce a copy, 16 regulatory notices, 29 reinstall software, 26 remove software, 26 replace print cartridges, 23 reports self-test, 22 returning your HP PSC for service, 37

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