Hewlett Packard Scanjet 2300c and 2400c Series Glass Cleaning Manual

Preparation

First Step; Unplug scanner from power supply and Computer. Wait for at least 15 minutes (after disconnecting power) before disassembling scanner and cleaning the glass. This gives time for the scanner to cool. Tools Needed; Small Flat-Blade Screw driver Supplies Needed; Glass Cleaner Lint Free Cloth Surroundings or Environment; Disassemble scanner in a relatively clean dust free space. Special Considerations; Read through the entire process once before starting to actually clean the product, and then decide if you want to do this or send it in to the Hewlett Packard service center for cleaning. Do not touch any other parts inside of the scanner. Some parts of the scanner are very sensitive, especially to electrostatic discharge.

Disassembly

Step #1 Remove the Document Lid
Remove the document lid as shown. Open the lid and lift straight up. Set the lid aside for re-assembly later on.
Step #2 Cleaning Topside of Scanner
Clean the topside of the scanner prior to disassembly to prevent contamination of internal parts. Use cleaner sparingly. Do not allow cleaner fluid to run. Clean the plastic first and then use a separate lint free cloth to clean glass.
NOTE: You are about to open the interior of your scanner to the dust of the outside environment. Your scanner is very sensitive to any dust particles that get into the carriage head, which can cause streaks in the scanned image. Minimize the time that the top cover is off by having all the cleaning materials ready. Also be sure to disassemble your scanner in a clean environment.
Step #3 Unlatching the Top Cover
While pulling up on the top cover, unlatch the lid by inserting a flat bladed screw driver into each of the two the document lid mounting holes (Do one side then the other). Then pry the latch fingers back just far enough to release the lid.
Step #4 Remove the Top Cover
Lift the back of the top cover first ("back" is referred to the opposite end where the buttons are), then lift the cover toward the front, then up to remove as shown. Remove the top cover and set aside for Cleaning and re-assembly later on.
NOTE: Dust will immediately begin accumulating in your scanner now that the top cover is off. Static discharge from your fingers, hand, or tools will damage the circuit boards inside your scanner. Do not touch anything inside the scanner base.
Step #5 Cleaning the Glass
Spray the underside of the glass sparingly with glass cleaner. Do not allow the cleaner to pool or run over the edges of the glass as shown marked in red. If cleaner runs over the edge of the glass it could stain the calibration strip (white strip under glass) and render your scanner useless. If you do get cleaner in the calibration strip area, you then must send it in to HP for repair.
Step #6 Re-Mounting the Top Cover to the Scanner
Hold the top cover with the back end raised as shown. Align the front tabs of the top cover with the base mounts. Lower the back end of the top cover to the base and snap together by squeezing the base and top cover together.

Base Mounts

Top Cover Tabs

Step#7

Insert the Document lid
Install document lid with it in the open position. Align the hinges in the slots of the top cover and slide them in. Close document lid Reconnect your scanners power cable and communications cables (USB Or Parallel) (Refer to the setup instructions that came with the scanner for cable hook up and scanner operation.)

hp scanjet 2300c or 3500c series hp scanjet serie 2300c o 3500c hp scanjet srie 2300c ou 3500c
user's manual manual del usuario

lea esto primero

manual do usurio
usermanual.book Page i Tuesday, February 12, 2002 9:27 AM
hp scanjet 2300c or 3500c series

users manual

English
frontmatter.fm Page ii Wednesday, March 6, 2002 10:40 AM

copyright information

Copyright Hewlett-Packard Company 2002 All rights reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under copyright laws. This product incorporates Adobe's PDF technology, which contains an implementation of LZW licensed under U.S. Patent 4,558,302.

trademark credits

Adobe and the Acrobat logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Microsoft and Windows are registered trademarks of Microsoft Corporation. All other product names mentioned herein may be trademarks of their respective companies.

warranty

The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETTPACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information. The TWAIN Toolkit is distributed as is. The developer and distributors of the TWAIN Toolkit expressly disclaim all implied, express or statutory warranties including, without limitation, the implied warranties of merchantability, noninfringement of third party rights and fitness for a particular purpose. Neither the developers nor the distributors will be liable for damages, whether direct, indirect, special, incidental, or consequential, as a result of the reproduction, modification, distribution or other use of the TWAIN Toolkit. NOTICE TO U.S. GOVERNMENT USERS: RESTRICTED RIGHTS COMMERCIAL COMPUTER SOFTWARE: Use, duplication, or disclosure by the Government is subject to restrictions as set forth in subparagraph (c) (1) (ii) of the Rights in Technical Data Clause at DFARS 52.2277013. Material scanned by this product may be protected by governmental laws and other regulations, such as copyright laws. The customer is solely responsible for complying with all such laws and regulations.
product restricted material
This HP product contains the following materials that might require special handling at endof-life: mercury in the fluorescent lamp in the scanner/transparent materials adapter/liquid crystal display (< 5 mg) lead in solder For recycling information, you can contact http://www.hp.com/go/recycle, your local authorities, or the Electronics Industries Alliance at http://www.eiae.org. For information about HPs environmental stewardship program, see the Warranty and Specifications section of the electronic Help for your scanner.

usermanual.book Page iii Tuesday, February 12, 2002 9:27 AM

contents

install the scanner. 1
before you begin. check the box contents. install the software and connect the scanner. install the software first (Windows and Macintosh). connect the scanner first (Windows only). connect the optional TMA (hp scanjet 3500c series only). 2 3
scanner overview. 4 how to use the scanner. 5
select items to scan. preview and modify scanned images. e-mail a scan. print copies. create a photo show and save it on CD. scan slides or negatives. change button settings. 8
installation problems - hp scanjet 2300c or 3500c series. 11
scanner is not working. scanner initialization failed. scanner still does not work properly. uninstall the software.. 15 16

hp support. 14

find hp help on the web. contact hp customer support. obtain support in the United States. obtain support worldwide.
usermanual.book Page 1 Tuesday, February 12, 2002 9:27 AM

before you begin

install the scanner
Make sure that you have a universal serial bus interface connection (USB port) on your computer and that your computer is running Microsoft Windows 98 or later or Macintosh OS 9 or later. (Macintosh support is available for the HP Scanjet 3500c series only.)

USB port

check the box contents
Your scanner box should contain the following items: HP Scanjet 2300c or 3500c series digital flatbed scanner HP Photo & Imaging software CD-ROM USB cable Power cable Transparent materials adapter (TMA) (some models of the HP Scanjet 3500c series only) HP Scanjet 3500c series scanner

HP Scanjet 2300c scanner

TMA (some models only)
usermanual.book Page 2 Tuesday, February 12, 2002 9:27 AM
install the software and connect the scanner
Set up your scanner in one of two ways: either install the software first or connect the scanner first. It is recommended that you install the software first, especially on a Macintosh computer.
If you experience difficulty installing your scanner, see installation problems - hp scanjet 2300c or 3500c series on page 11.
install the software first (Windows and Macintosh)
Close all open programs on your computer. Locate the HP Photo & Imaging software CD-ROM that is appropriate for your English and operating system and insert it into your computer. For a Microsoft Windows computer: Follow the instructions on the screen. Or, if the installation program does not start automatically: a. On the Start menu, click Run. b. Type: x:setup.exe (where x is the letter of the CD-ROM drive). For a Macintosh computer (HP Scanjet 3500c series only): Double-click the Installation Read Me file on the CD-ROM and follow the instructions. If the instructions prompt you to shut down your computer, do so. Connect the USB cable between the USB port on the scanner and the USB port on the computer. Connect the power cable between the scanner and a surge protector or a grounded wall outlet that is easy to reach. This turns on the scanner. If necessary, turn your computer on again.

connect USB cable to scanner
connect USB cable to computer
connect the scanner first (Windows only)
Make sure that your computer is on and that the operating system is running. Connect the USB cable between the USB port on the scanner and the USB port on the computer.
usermanual.book Page 3 Tuesday, February 12, 2002 9:27 AM
Connect the power cable between the scanner and a surge protector or a grounded wall outlet that is easy to reach. This turns on the scanner. Follow the prompts in the New Hardware Found wizard. Insert the HP Photo & Imaging software CD-ROM and click Next. If the wizard prompts you for a drive letter, select your CD-ROM drive. In the HP Scanjet installation program, follow the instructions. After installation is complete, another HP installation program starts. You can install additional software, register your scanner, and find additional help. To see if your scanner came with additional software, click Install software and follow the prompts.
connect the optional TMA (hp scanjet 3500c series only)
Your scanner might have a transparent materials adapter (TMA) to scan 35 mm slides or negatives. If your scanner has a TMA, connect the TMA cable to its port on the scanner.
usermanual.book Page 4 Tuesday, February 12, 2002 9:27 AM

scanner overview

This section describes the buttons on the front panel of the scanner and available accessories.
Your scanner might have all or only some of these features.

Button or accessory

E-MAIL button

Description

Scans the item using settings optimized for e-mail and sends the scan to your e-mail software (if the software is supported). Scans your original item to the HP Scanning software, where you can preview or change the scanned image. Scans the item and sends it to a printer to make copies.

SCAN button

COPY button
MEMORIES DISC CREATOR button
Scans the item to the Memories Disc Creator software, where you can create a photo show on a CD, along with background music and titles. Scans slides or negatives to the HP Scanning software, where you can preview or change the scanned image.
HP Scanjet transparent materials adapter (TMA) (HP Scanjet 3500c series only)
usermanual.book Page 5 Tuesday, February 12, 2002 9:27 AM

how to use the scanner

You can start your scanner projects in one of two ways: from the scanner buttons or from the HP Photo & Imaging software. The scanner buttons offer shortcuts to some of the software functions. Start from the software when you want more options and control or if your scanner model does not have all the buttons. The procedures in this section use the default button settings. For more information about changing the settings for one or more buttons, see change button settings.

For more information about using the software, see the HP Photo & Imaging software Help.

select items to scan

Follow these guidelines when you select items to scan.
items for the scanner glass
The scanner glass can be used to scan a wide range of items, from business cards and photos to fabric and artwork.
Avoid placing items with sharp edges in the scanner. Doing so can damage the scanner.
Before placing an item on the scanner glass, make sure the item is free of wet glue, correction fluid, or other substances that can be transferred to the glass.
items for the transparent materials adapter
The HP Scanjet transparent materials adapter (TMA) is available with the HP Scanjet 3500c series. You can use the TMA to scan: 35 mm negatives 35 mm slides
usermanual.book Page 6 Tuesday, February 12, 2002 9:27 AM
preview and modify scanned images
If your scanner has a SCAN button ( documents. ), you can use it to scan pictures and When you press the SCAN button, the HP Scanning software opens. Within the software you can preview and make changes to the scanned image before you send it to the HP Photo & Imaging Gallery.

to scan a picture

Close the HP Copying software if it is open on your computer. Place the original face down on the scanner glass and close the lid. Press the SCAN button on the front panel of the scanner. Follow the instructions on your computer screen. The HP Scanning software scans the item with settings optimized for pictures.

to scan a document

To scan a document, use the HP Photo & Imaging software. On the Start menu, point to Programs, point to Hewlett-Packard, point to your scanner, and click hp photo & imaging director. In the Director, click Scan Document. You can also change the setting for the SCAN button so that it regularly scans using settings optimized for documents. For more information, see change button settings.
For Macintosh see HP Precisionscan Pro Help. Macintosh OS 9: Choose Apple Help Center from the Finder Help menu. Then choose HP Precisionscan Pro Help. Macintosh OS X: Choose Mac Help from the Finder Help menu. Then click the question mark on the bottom-left corner of the Mac Help window and choose HP Precisionscan Pro Help.

e-mail a scan

If your scanner has an E-MAIL button ( ), you can e-mail a scan directly from your scanner. You must also have an Internet connection and a supported e-mail program.
The HP Photo & Imaging software supports many popular e-mail programs. If your e-mail program is supported, it opens automatically when you try to e-mail a scan. If you are using an unsupported e-mail program, the scanner cannot scan items directly into an e-mail message. In this case, save the scan to a file, and then attach it to your e-mail message.

Close the HP Scanning software and the HP Copying software if they are open on your computer. Place the original face down on the scanner glass and close the lid. Press the E-MAIL button on the scanner. The scanner scans the item using default settings optimized for e-mail.
usermanual.book Page 7 Tuesday, February 12, 2002 9:27 AM
Follow the instructions on your computer screen. If your e-mail program is supported, a screen appears where you can address and compose a message. You can also e-mail a scan from the software. For more information, see the HP Photo & Imaging software Help. 4
to select original type for e-mail
If the software prompts you for an original type, you have two choices: Picture or Document. The scanner uses optimized scan settings for your item depending on your choice. Use the following guidelines to determine the best original type for your needs. If your original consists of
Text, or both text and graphics A printed photograph or image
Select this original type

Document

Receive this type of output
Adobe Portable Document Format (PDF) file Joint Photographic Experts Group (JPG) file

Picture

If you need to save the item as a file type other than JPG or PDF, scan and save the item by using the HP Scanning software.
to change the original type
If the software does not prompt you for an original type, you can change the setting for the E-MAIL button so that it regularly scans using settings optimized for either documents or pictures. For more information, see change button settings.

print copies

If your scanner has a COPY button ( directly to a printer to make copies. ), you can scan an item and send it Close the HP Scanning software if it is open on your computer. Place the original face down on the scanner glass and close the lid. Press the COPY button on the scanner. The software scans the item using default settings optimized for printing. A message appears that shows the copy progress.
usermanual.book Page 8 Tuesday, February 12, 2002 9:27 AM

For Macintosh see HP Precisionscan Pro Help.
Macintosh OS 9: Choose Apple Help Center from the Finder Help menu. Then choose HP Precisionscan Pro Help. Macintosh OS X: Choose Mac Help from the Finder Help menu. Then click the question mark on the bottom-left corner of the Mac Help window and choose HP Precisionscan Pro Help.
create a photo show and save it on CD
Some scanners have a MEMORIES DISC CREATOR button ( ). If you have a read/write CD drive and writable CDs, you can use your scanner to create personalized photo shows with music and titles. Then you can watch the photo show on your television using a compatible DVD player. You can also make photo reprints from the CD. Close the HP Scanning software and the HP Copying software if they are open on your computer. 2 Place the original face down on the scanner glass and close the lid. 3 Press the MEMORIES DISC CREATOR button on the scanner and follow the instructions on the computer screen. You can also create photo shows and save them on CD from the software. For more information, see the HP Photo & Imaging software Help. 1

scan slides or negatives

On an HP Scanjet 3500c series scanner, you can use the optional HP Scanjet transparent materials adapter (TMA) to scan slides or negatives. To do so, use the HP Scanning software rather than the scanning buttons. For more information about the TMA, see TMA - hp scanjet 3500c series in the HP Photo & Imaging software Help.

change button settings

When you use the scanner buttons, the scanner uses settings optimized for the destination, such as e-mail, that is associated with that button. Examples of settings include resolution, size, and output type. Settings are applied to all items scanned with that button until you change the settings again.
If you want to reduce or enlarge the copies, lighten or darken them, or change printer settings, click Cancel in the copy progress dialog box. You can then make changes to settings in the HP Copying software. You can also make copies from the HP Copying software. For more information, see the HP Photo & Imaging software Help.
usermanual.book Page 9 Tuesday, February 12, 2002 9:27 AM
If one of your scanner buttons is not listed here, its settings cannot be changed.

To change the settings for the current item only, you might want to scan using the HP Photo & Imaging software instead.
You change button settings from the Director, which is the main window that you use to reach the many functions of the HP Photo & Imaging software.

to open the director

On the Start menu, point to Programs, point to Hewlett-Packard, point to your scanner, and click hp photo & imaging director.
change settings for the E-MAIL button
If your scanner has an E-MAIL button, you change its settings in two places: in Button Settings and in E-mail Settings. Open the Director, and on the Settings menu, click Button Settings. Click the E-mail Button tab, and change the settings. Return to the Director, and on the Settings menu, click E-mail Settings. Click the Scan Document tab, Scan Picture tab, or Program tab, and change the settings.
change settings for the SCAN button
If your scanner has a SCAN button, use the following procedure to change its settings. Open the Director, and on the Settings menu, click Button Settings. Click the Scan Button tab, and change the settings.
to scan to another program
You can make your scans go directly to a program other than the HP Scanning software. When you press the SCAN button, your scans go to the destination program you have selected (for example, a word-processing program). On a Windows computer: 3 Open the Director, and on the Settings menu, click Button Settings. On the Scan Button tab, in the Destination box, specify the destination to which you want to send your scan. Change other settings as required, and then click OK. If you want your scans to go directly to the selected destination, on the Scan Button tab, make sure the Show Preview check box is cleared.
usermanual.book Page 10 Tuesday, February 12, 2002 9:27 AM
to change settings for the COPY button
If your scanner has a COPY button, the software will remember the settings you chose the last time you used the HP Copying software. Open the Director, click Make Copies, and then change the settings. English
usermanual.book Page 11 Tuesday, February 12, 2002 9:27 AM

scanner is not working

installation problems - hp scanjet 2300c or 3500c series
This chapter contains solutions to common installation problems. For solutions to usage problems or maintenance issues, such as cleaning the scanner glass, see troubleshooting in the HP Photo & Imaging software Help.

First, check your computer: Make sure your computer meets the minimum system requirements that are listed on the scanner box. If you do not have enough hard-disk space, remove unnecessary files or install the software on a different disk drive. On a Microsoft Windows computer, if you receive a message such as Destination Directory Is Invalid or Program Folder Is Invalid during installation, do one of the following: Type a valid destination folder name. The destination folder cannot contain the following characters: /, \, :, ?, *, <, >, , or |. Find a valid folder using the Browse button. Check the cables: Check that the power cable is securely connected between the scanner and a live electrical outlet or surge protector. If the power cable is connected to a surge protector, make sure the surge protector is plugged into an outlet and turned on. Make sure you use the USB cable that was included with the scanner. Another USB cable might not be compatible with the scanner. Check that the USB cable is securely connected between the scanner and the computer. Disconnect the power cable from the scanner and turn off the computer. After 30 seconds, reconnect the power cable to the scanner and then turn on the computer, in that order. On a Macintosh computer (HP Scanjet 3500c series only), use the Apple System Profiler to make sure the scanner is connected to the computer correctly.
usermanual.book Page 12 Tuesday, February 12, 2002 9:27 AM
Test the scanner hardware (HP Scanjet 2300c only): a. Disconnect the USB cable and the power cable from the scanner. Make sure the power cable is still connected to the power source. b. Press the SCAN and COPY buttons at the same time, while plugging the power cable back into the scanner. The scanner lamp should turn on, and the carriage in the scanner should move forward and backward. c. To end the test, unplug the power cable. If the scanner lamp does not turn on or the carriage does not move, a problem exists with the scanner hardware. Contact HP Customer Support.
scanner initialization failed
If you receive a message that the scanner initialization failed, or if the HP Scanning software stops working after it has been functioning properly, try the following procedures. a. Close the HP Scanning software if it is open. b. Make sure that the cables connecting the computer and the HP scanner are securely fastened. c. Turn the scanner off by unplugging the power cord. Turn the scanner back on by plugging the power cord in. d. Turn the computer off and then on again. If the scanner still fails to initialize, run the Repair utility (Windows computers only) as described in the next topic, scanner still does not work properly.
scanner still does not work properly
If the scanner stops scanning or the buttons no longer work as they should, a software conflict might exist on your computer. You might need to reinstall the HP Photo & Imaging software. To do this, run the Repair utility (Windows computers only). a. Click Start, point to Settings, and then click Control Panel (in Windows XP, click Start, and then click Control Panel). b. Click Add/Remove Programs, and then select the HP Photo & Imaging software. c. Click Change (or Add/Remove, depending on your version of Windows). d. Follow the instructions on the computer screen, and then click Repair. If this does not work, install the scanner on another computer. This will help determine if the problem is related to the first computer or to the scanner. If the scanner still does not work, contact HP Customer Support. If the troubleshooting information you need is not shown here, see the HP Photo & Imaging software ReadMe file for the most recent information, or review the troubleshooting section in the electronic Help.

usermanual.book Page 13 Tuesday, February 12, 2002 9:27 AM

uninstall the software

The Uninstall option of the setup program allows you to remove the scanning software from your computer.

for Windows computers

1 Click Start, point to Settings, and then click Control Panel (in Windows XP, click Start, and then click Control Panel). Click Add/Remove Programs, and then select the HP Photo & Imaging software. Click Change (or Add/Remove, depending on your version of Windows). Follow the instructions on the computer screen, and then click Remove. Unplug the scanner and restart the computer. (If you do not unplug the scanner and restart the computer before you uninstall the software, some files are not removed from your computer during uninstallation.) Insert the HP Photo & Imaging CD-ROM into your computers CD-ROM drive. (If the HP Photo & Imaging CD-ROM window does not appear, double-click the icon for the CD-ROM.) Double-click the Installer, and then follow the instructions on the screen. When the main installation dialog box appears, select Uninstall from the pull-down menu. Click Uninstall, and then follow the instructions on the computer screen.
for Macintosh computers (hp scanjet 3500c series only)
usermanual.book Page 14 Tuesday, February 12, 2002 9:27 AM

hp support

For warranty and specifications, see the electronic Help for your scanner. For regulatory information, see the regulatory_supplement.htm file on the CDROM that came with your scanner.

find hp help on the web

HP provides several resources on the Web to provide help with your scanner. These Web services are free and available to you 24 hours a day, 7 days a week.

visiting hp websites

hp product support
Visit http://www.hp.com/cposupport/loc/regional.html, select your region, and then type your scanner model in the quick find box, to find information about the following topics: setting up and using your scanner downloading drivers solving a problem ordering warranty

hp scanjet website

Visit http://www.hp.com and click products and services for the following information: Tips for using your scanner more effectively and creatively HP Scanjet driver updates and software

accessibility website

Customers with disabilities can get help by visiting http://www.hp.com/hpinfo/ community/accessibility/prodserv/.

hp assistance

If you cannot find an answer to your question by using the websites listed above, visit http://www.hp.com/cposupport/mail_support.html. From there, you can discover how to contact HP by using e-mail, the telephone, and other methods.
usermanual.book Page 15 Tuesday, February 12, 2002 9:27 AM
contact hp customer support
Before contacting HP Customer Support, please see find hp help on the web. The website services described in that section are free and available to you around the clock. If you dont find what you need on the Web, please contact HP Customer Support. You can contact HP by telephone or mail for support and service for your scanner. Prices, availability, and hours of support are subject to change without notice.

how hp can help

Hewlett-Packard's support hotline can help resolve problems with: setup installation configuration operation For questions relating to operating systems or network configurations, contact your point of purchase or internal support department. For help with non-HP hardware or software, please contact the manufacturer of the other product.

before you call

Please try the following steps before you call HP Customer Support: Review the installation problems chapter in the users manual; for additional troubleshooting, see the troubleshooting module in the HP Photo & Imaging software Help. Review the troubleshooting information on the HP product support website.

when you call

If possible, be at the computer where the scanner is installed and have the following information ready when you call: serial number (found on the back or bottom of your scanner or under the scanner glass) product name (found on the scanner lid) date of purchase
obtain support in the United States
free telephone support for 90 days
Within 90 days of your purchase, telephone support is provided to you free of charge. If this is a long distance call for you, long distance charges will apply. Call (208) 323-2551. Our support staff is available from 6 am to 10 pm Mountain Time, Monday through Friday, and 9 am to 4 pm on Saturday.
usermanual.book Page 16 Tuesday, February 12, 2002 9:27 AM

after the first 90 days

Call (208) 323-2551. Charges are $25.00 per issue, charged to your credit card. English If you think your HP product might need service, call HP Customer Support, which can help determine if service is required.

hewlett-packard upgraded warranty statement
You can buy an extended, comprehensive warranty for your HP product, but you must do so within 180 days of purchasing the product. Upgrade your standard factory warranty to three years with the HP SupportPack. Service coverage begins on product purchase date and the pack must be purchased within the first 180 days of product purchase. HP will determine the hardware service offering based upon the outcome of system self-test programs run by the customer through the initial call to HP Customer Support. If during your technical support call it is determined that your product needs replacement, then HP will ship you this replacement product the next business day free of charge. This warranty upgrade offers maximized uptime and productivity, the convenience of door-to-door pickup and delivery, with all packaging and freight prepaid by HP. Available in the US only. For more information call 1-888-999-4747 or visit http:/ /www.homeandoffice.hp.com and select warranty upgrades under product support.

obtain support worldwide

Telephone support is free for one year in Asia and the South Pacific, and for 30 days in the Middle East and Africa. For phone support in Europe, please check for the details and conditions of phone support in your country or district by consulting the website http://www.hp.com/ cposupport/mail_support.html, and clicking on contact HP. Alternatively, you can ask your dealer or call HP at the phone number listed in this document. For English support in Europe, contact +44 (0) 52 02.
Algeria Argentina Australia Austria Belgium Brazil Canada
+0-810-555-43 (0) 6080 Flemish: +32 (0)8806 French: +32 (0)8807 (11) (greater So Paulo) 751 (outside greater So Paulo) 905 206-4663
usermanual.book Page 17 Tuesday, February 12, 2002 9:27 AM
Chile China Colombia Czech Republic Denmark Egypt Finland France Germany Greece Guatemala Hong Kong Hungary India Indonesia Ireland Israel Italy Japan Korea, Republic of Malaysia Mexico Morocco Netherlands New Zealand Norway Peru Philippines
5547 (Post-sales Business Computing) 999 (Post-sales Home Computing) +86 (0) 5959 ++42 (0)7310 +++358 (0)288 +33 (0)34 +49 (0)(DM.24/min, Euro.12/min) +5105 +85 (2) +36 (0)1111 ++62 (21) +353 (0)5525 +972 (0)+++82 (2) 080-999-0700 (outside Seoul and Kyung Ki only) 60 (3) (Penang) 2566 (Outside Penang) 9922 (Mexico City) 01-800-472-6684 (outside Mexico City) ++31 (0)8751 +64 (9) +10111 +63 (2) 867 3551