Hewlett Packard Scanjet 3500c Series Glass Cleaning Manual
(This Includes The 3500c, 3530c,3570c Scanners)

Preparation

First Step; Unplug scanner from power supply and Computer. Wait for at least 15 minutes (after disconnecting power) before disassembling scanner and cleaning the glass. This gives time for the scanner to cool. Tools Needed; Phillips Screw driver Supplies Needed; Glass Cleaner Lint Free Cloth Surroundings or Environment; Disassemble scanner in a relatively clean dust free space. Special Considerations; Read through the entire process once before starting to clean the product, and then decide if you want to do this or send it in to the Hewlett Packard service center for cleaning. Do not touch any other parts inside of the scanner. Some parts of the scanner are very sensitive, especially to electrostatic discharge.

Disassembly

Step #1 Remove the Document Lid
Remove the document lid as shown. Open the lid and lift straight up. Set the lid aside for re-assembly later on.
Step #2 Cleaning Topside of Scanner
Clean the topside of the scanner prior to disassembly to prevent contamination of internal parts. Use cleaner sparingly. Do not allow cleaner fluid to run. Clean the plastic first and then use a separate lint free cloth to clean glass.
NOTE: You are about to open the interior of your scanner to the dust of the outside environment. Your scanner is very sensitive to any dust particles that get into the carriage head, which can cause streaks in the scanned image. Minimize the time that the top cover is off by having all the cleaning materials ready. Also be sure to disassemble your scanner in a clean environment.
Step #3 Remove the Fastening Screws
Remove the three Phillips head screws on the bottom. The locations shown in red
Step #4 Remove the Top Cover
Lift the front of the top cover first (front is referred to the end where the buttons are), then lift the cover straight up to remove as shown. Remove the top cover and set aside for Cleaning and re-assembly later on.
NOTE: Dust will immediately begin accumulating in your scanner now that the top cover is off. Static discharge from your fingers, hand, or tools will damage the circuit boards inside your scanner. Do not touch anything inside the scanner base.
Step #5 Cleaning the Glass
Spray the underside of the glass sparingly with glass cleaner. Do not allow the cleaner to pool or run over the edges of the glass as shown marked in red. If cleaner runs over the edge of the glass it could stain the calibration strip (white strip under glass) and render your scanner useless. If you do get cleaner in the calibration strip area, you then must send it in to HP for repair.
Step #6 Re-Mounting the Top Cover to the Scanner
Hold the top cover with the front end raised as shown. Align hooks on top cover with the base hooks.
Bottom cover hooks circled in red
Top cover hooks shown circled in red

Step #7

Insert the screws
Flip the scanner over and re-insert and tighten the three screws (locations shown in red) with a Phillips head screw driver

Step#8

Insert the Document lid
Install document lid with it in the open position. Align the hinges in the slots of the top cover and slide them in. Close document lid

Reconnect your scanners power cable and communications cables (USB Or Parallel) (Refer to the setup instructions that came with the scanner for cable hook up and scanner operation.)

hp Color IT Now promotion customer claim form
U.S. Residents ONLY THIS OFFER MAY NOT BE COMBINED WITH ANY OTHER HP PROMOTIONAL OR DISCOUNT OFFERS SUCH AS HP EDUCATION REBATES, BIG DEAL PRICING OR VOLUME DISCOUNTS. ONE MAIL-IN REBATE PER QUALIFYING PRODUCT(S) PURCHASED.
Offers within matrix valid January 1, 2003 through May 31, 2003.
Qualifying HP products and corresponding mail-in rebates: Buy Purchase Model #
HP Color LaserJet 4600n HP Color LaserJet 4600dn HP Color LaserJet 4600dtn HP Color LaserJet 4600hdn HP Color LaserJet 5500n HP Color LaserJet 5500dn HP Color LaserJet 5500dtn HP Color LaserJet 5500hdn HP Color LaserJet 2500 HP Color LaserJet 2500n HP Color LaserJet 2500tn HP DesignJet 500 (24-in) HP DesignJet 500ps (24-in) HP DesignJet 500 (42-in) HP DesignJet 500ps (42-in) HP DesignJet 10ps HP DesignJet 20ps HP Business InkJet 2280tn HP Business Inkjet 2600dn HP Business Inkjet 3000n HP Business Inkjet 3000dtn HP DeskJet 6122 HP DeskJet 6127 HP Scanjet 3570cxi HP Scanjet 4570cxi HP Scanjet 5500cxi HP Scanjet 3500c HP Jet direct 615n print server and HP Business Inkjet 2230 C9692A C9661A C9662A C9663A C7131A C9657A C9658A C9659A C9706A C9707A C9708A C7769B C7769C C7770B C7770C C7790A C7790B C8121A C8110A C8117A C8118A C8954B C8959B Q2703A C9923A C9928A Q2807A J6057A C8119A

Rebate

U.S. $200 rebate U.S. $200 rebate U.S. $200 rebate U.S. $300 rebate U.S. $200 rebate U.S. $200 rebate U.S. $200 rebate U.S. $300 rebate U.S. $50 rebate U.S. $50 rebate U.S. $75 rebate U.S. $200 rebate U.S. $200 rebate U.S. $400 rebate U.S. $400 rebate U.S. $100 rebate U.S. $100 rebate U.S. $75 rebate U.S. $75 rebate U.S. $75 rebate U.S. $75 rebate U.S. $40 rebate U.S. $50 rebate U.S. $20 rebate U.S. $30 rebate U.S. $50 rebate U.S. $20 rebate U.S. $50 rebate

1 of 1 of

1of and 1 of
Offers within matrix valid January 01, 2003 through May 31, 2003.
Purchase a qualifying HP Digital Camera and purchase a qualifying HP Photosmart printer and receive a

U.S. $75 mail-in rebate.

Buy Purchase 1 of
Qualifying HP Products. Model # Q2147A Q2165A Q2171A Q2181A Q2191A Q1605A Q1603A Q1604A Q3041A Q3043A
HP Photosmart Digital Camera 812xi HP Photosmart Digital Camera 720xi HP Photosmart Digital Camera 620xi HP Photosmart Digital Camera 320xi HP Photosmart Digital Camera 850xi
1 of HP Photosmart Printer 7550 HP Photosmart Printer 7350 HP Photosmart Printer 7150 HP Photosmart Printer 130xi HP Photosmart Printer 230xi
The following additional offers within the matrix are valid February 01, 2003 through May 31, 2003.
1 of HP Digital Projector sb21 HP Digital Projector xb31 Compaq iPAQ MP 3800 HP ScanJet 7400c HP ScanJet 7450c HP ScanJet 7490c HP Deskjet 450ci HP Deskjet 450cbi L1510A L1511A L1548A C7713A C7715A C7719A C8111A C8112A
U.S. $50 rebate U.S. $50 rebate U.S. $100 rebate U.S. $50 rebate U.S. $75 rebate U.S. $100 rebate U.S. $50 rebate U.S. $50 rebate
See table below for applicable promotional dates and associated qualifying rebates

Purchase

1/1/03 through 4/30/03 associated rebates

U.S. $25 rebate

5/1/03 through 5/31/03 associated rebates
Does not qualify for rebate

HP DeskJet 5550 Purchase

C6487C Model
HP Deskjet 1220cxi C2694A U.S. $50 rebate HP Deskjet 1220cps C8100A U.S. $50 rebate Estimated U.S. retail price can be found at hp.com. Your actual price may vary
2/1/03 through 4/30/03 associated rebates
U.S. $100 rebate U.S. $100 rebate
Claims must be postmarked by June 30, 2003 and received by HP no later than July 7, 2003. Ineligible products: Base models of the HP Color LaserJet printers (except for the Color LaserJet 2500 base unit, which is eligible) Specifically, the HP Color LaserJet 4600 and 5500 printers. Base models business inkjet 2600, business inkjet 2280 and business inkjet 3000 All other HP printing and imaging products not specifically stated as qualifying within the terms and conditions. How to Participate: Purchase: One or more of the HP products from an HP authorized reseller between January 1, 2003 thru May 31, 2003 or February 01, 2003 thru May 31, 2003. (See applicable eligible product matrix above). Submit: 1. A completed and signed claim form, that is postmarked by June 30, 2003 and received by July 7, 2003. 2. Original invoice(s)/receipt(s) for the specified product(s) and within the applicable dates. Please circle the purchase price(s) 3. The serial number of the product(s) purchased.

Mail to: HP Color IT Now Promotion Headquarters, PO Box 8222, Boise, Idaho 83707 Customer Information First Name Company name Street Address (No PO Boxes) City Phone State Fax Zip Email Address Last Name Title
Limit 25 rebates per customer, government organization, business address, location and/or household. Allow 4 to 6 weeks from time the claim is received by HP to receive your rebate. For promotional questions and complete terms and conditions call 1(800) 236-4041 or visit the web site at www.hp.com/go/colorit11. Multiple redemptions may be processed on a single form. I have read, understand and agree to the terms and conditions for the HP "Color IT Now" Promotion. Complete terms and conditions located at www.hp.com/go/colorit11

Customer Signature

Customer information:
____Check here to receive the Hp Small and Medium Business Catalog offering a selection of HPs best- selling products, promotions, services and free on-line classes. ____Check here to receive customized support information for your HP products via the HP incoming newsletter. This is a free service offered to our valued customers.
Approximately how many employees work at your company worldwide?
Please check type of business. __ Financial __ Insurance __ Manufacturing __ Retail
1-9_____ 10-99_____ 100-499_____ 500-999_____ 1,000-4,999_____ 5,000-9,999_____ 10,000 or more____ __ K-12 Education __ High Education __ Real Estate __ Medical ____Legal __ Government __ Other (Please specify) ____________________
Did you purchase your printer(s) because of this promotion? __ yes ___no, planning to purchase anyway Did you choose HP over another printer manufacturer because of this promotion? __ yes ___no If yes, which manufacturer____________________ When do you plan to purchase your next Color LaserJet or Business InkJet printer(s)? __ 3 to 6 months __ 6 to 9 months __ 9 to 12 months __ not planning to purchase in the next 12 months How did you learn about this promotion? __ HP e-mail ___Reseller ___HP Catalog ___Web banner ad ____Other (please specify)__________________________ ______HP.com
From the list below, please select which items are most important to you when considering a printer purchase (rank your top 3): __ Customer Care __ Technical Support Services __ Need for color printing __ Print Speed __ Print Quality __ Price __ Product Reliability __ Special offer from manufacturer
hp "Color IT Now promotion rebate - claim form
Complete the information requested below. If more space is required, please attach a separate piece of paper to this form.
Purchases made between January 01, 2003 and May 31, 2003 or February 01, 2003 through May 31, 2003 (See applicable eligible product matrix above).
HP Color LaserJets: U.S. $200 Rebate 5500n, 5500dn, and 5500dtn. U.S. $300 Rebate 5500hdn HP Color LaserJets: U.S. $200 Rebate 4600n, 4600dn, and 4600dtn. U.S. $300 Rebate 4600hdn HP Color LaserJets: U.S. $50 Rebate 2500 and 2500n. U.S. $75 Rebate 2500tn:

Printers Purchased

Invoice Date

Invoice #

Serial #__________
____________________ _________________ ____________________ _________________
____________ ___________________________________________ ____________ ___________________________________________
U.S. $400 rebate 500 (42-in) and 500ps (42-in)
HP DesignJets: U.S. $200 rebate 500 (24-in) and 500ps (24-in) HP DesignJetsHP DesignJets: U.S. $100 rebate 10ps and 20ps

Serial #_________

HP Business InkJets: U.S. $75 Rebate 2280tn, 2600dn, 3000n, 3000dtn Printers Purchased Invoice Date Invoice # ____________________ _________________ ____________________ _________________ HP Deskjets: U.S. $50 rebate 450ci, 450cbi Printers Purchased Invoice Date
____________ ___________________________________________ ____________ ___________________________________________ U.S. $40 rebate DJ 6122 Invoice # U.S. $50 rebate DJ 6127 Serial #______________
HP Scanjets: U.S. $20 rebate 3500c, 3570cxi. HP Scanjets: U.S. $50 rebate 7400c
U.S. $30 rebate 4570cxi U.S. $75 rebate 7450c U.S. $50 rebate 5500cxi U.S. $100 rebate 7490c

Scan Jets Purchased

Serial #____________
U.S. $50 rebate with the purchase of both an HP Jet direct 615n print server and HP Business InkJet 2230 printer Products Purchased Invoice Date Invoice # Serial #______________
U.S. $75 rebate with the purchase of both a qualifying HP Digital Camera and qualifying HP Photosmart printer Products Purchased Invoice Date Invoice # Serial #_____________
HP Digital Projector: U.S. $50 rebate sb21, xb31 Products Purchased Invoice Date
U.S. $100 rebate Compaq iPAQ mp3800 Invoice # Serial #______________
HP DeskJet: U.S. $50 rebate 1220cxi, 1220cps (February 1, 2003 through April 30, 2003 only) HP DeskJet: U.S. $100 rebate 1220cxi, 1220cps (May 1, 2003 through May 31, 2003 only) HP DeskJet: U.S. $25 rebate DeskJet 5550 (January 1, 2003 through April 30, 2003 only) Note: The HP DeskJet 5550 Does not qualify for rebate 5/1/03 through 5/31/03.

By submitting this claim form, you agree to the HP Color IT Now Terms and Conditions found at www.hp.com/go/colorit11or request a faxed copy of the Terms and Conditions by calling 1(800) 236-4041 or e-mail at help@laserjetcolor.com.