Professional image quality for every scanning scanning need Productivity and performance
HP Scanjet 8300 Professional Image Scanner of a button. photos and documents. the touch
Create high-resolution, professional scans for graphics, photosScan documents into a variety of formats and copy at the

Datasheet

Adjust resolution to fit any job. Scan up to 4800 x 4800 dpi Get copies using a one-touch button that sends a scan directly dpi for professional-quality images. directly to your default printer. Edit and restore imagesand ensure color accuracywith Perform common taskseven create PDFs and other popular accuracywith included Adobe Photoshop Elements software. popular file formatswith one-touch buttons. software. Manage documents efficientlyeasily organize digital files Optimize operation with triple-sensor technology to increase files with an included software package. increase image quality and document clarity. Get instant scanner startup, and preview scans within four four seconds, with patented HP technology. Convert scanned documents into editable text, using included Productivity and performance included OCR software. Scan documents into a variety of formats and copy at the Versatile photo and document scanning the touch of a button. scanning Get copies using a one-touch button that sends a scan directly directly to your default printer. Enhanced photo capabilities plus versatile document scanning Perform common taskseven create PDFs and other popular scanning in one solution. Scan documents, photos, film and other materials with a versatile popular file formatswith one-touch buttons. Scan up to 8 slides, 18 negatives or medium- and large-form versatile scanner. Perform common tasksscan, create PDFs andfiles large-format film, using integrated adapter. Manage documents efficientlyeasily organize digital files with an included software package. and even make copies by sending a scan to the default printerwith A legal-size, landscape-oriented scanning bed accommodate Get instant scanner startup, and preview scans within four accommodates a variety of paper sizes. printerwith one-touch buttons. Adjust resolution to fit scanning four seconds, with patented HP technology. Fit books, 3-D objects and other large, bulky items under the scanning needs. Convert scanned documents into editable text, using included the adjustable lid. included OCR software. Expand capabilitiesan optional automatic document feeder feeder up to 25 pages Versatile photo andquality for every scanning scansphoto and per minute (50 images per minu Professional image document scanning Versatile document scanning minute). scanning need Installation scanningis quick and easy with a Hi-Speed USBcompatib Enhanced photo capabilities plus versatile for graphics, photosEnhanced photo capabilities2.0 specifications. document scanning USBcompatible with USB plus versatile document scanning Create high-resolution, professional scans scanning in documents. photos and one solution. scanning in one solution. 1 Automatic 1 Automatic document feeder not included. Please purchase separately. Scan speeds Scan up to 8 slides, fit any job. Scan medium- and large-format baseddocument feeder not included. Pleaseatpurchase separately. Scan speeds speeds based on black-and-white scanning done or medium- and large-form Adjust resolution to 18 negatives or up to 4800 x 4800 dpi Scan upon black-and-white scanning done at 200-dpi. to 8 slides, 18 negatives 200-dpi. speeds large-format film, using integrated adapter. dpi for professional-quality images. large-format film, using integrated adapter. A legal-size, landscape-oriented scanning bed accommodates A legal-size, landscape-oriented scanning bed accommodate Edit and restore imagesand ensure color accuracywith accommodates a variety of paper sizes. accuracywith included Adobe Photoshop Elements software. accommodates a variety of paper sizes. Fit books, 3-D objects and other large, bulky items under the Fit books, 3-D objects and other large, bulky items under the software. the adjustable lid. with triple-sensor technology to increase the adjustable lid. Optimize operation Expand capabilitiesan optional automatic document feeder Expand capabilitiesan optional automatic document feeder increase image quality and document clarity. feeder scans up to 25 pages per minute (50 images per minute). feeder scans up to 25 pages per minute (50 images per minu minute). minute). Installation is quick and performance USBcompatible Productivity and easy with a Hi-Speed Installation is quick and easy with a Hi-Speed USBcompatib USBcompatible with USB 2.0 specifications. USBcompatible with USB 2.0 specifications.copy at the Scan documents into a variety of formats and

1 Automatic document feeder not included. Please purchase separately. Scan speeds 1 Automatic document feeder not included. Please purchase separately. Scan speeds 1 Get copies using a one-touch button that sends a scan directlyAutomatic document feeder not included. Pleaseatpurchase separately. Scan speeds speeds based on black-and-white scanning done 200-dpi. speeds based on black-and-white scanning done at 200-dpi. speeds based on black-and-white scanning done at 200-dpi.

the touch of a button.

directly to your default printer. Perform common taskseven create PDFs and other popular popular file formatswith one-touch buttons. Manage documents efficientlyeasily organize digital files files with an included software package. Get instant scanner startup, and preview scans within four four seconds, with patented HP technology. Convert scanned documents into editable text, using included included OCR software.
Versatile photo and document scanning scanning
Enhanced photo capabilities plus versatile document scanning scanning in one solution. Scan up to 8 slides, 18 negatives or medium- and large-format large-format film, using integrated adapter. A legal-size, landscape-oriented scanning bed accommodates accommodates a variety of paper sizes. Fit books, 3-D objects and other large, bulky items under the the adjustable lid.
HP Scanjet 8300 Professional Image Scanner

Technical specifications

HP Real Life Technologies Scanner Type Scan Technology Control Panel Adaptive Lighting Technology, Image Restoration, Dust & Scratch Removal, Red-eye Removal Flatbed, TMA Charge Coupled Device (CCD)
4 task buttons, 1 Scan-to destination button with selection buttons, Copy button with number of copies & color/black-and-white selectors, Power button, Cancel button, Button settings button, LCD display display
Remote Front Panel Software Supported Yes, display reader Scan Input Modes Scan Resolution1 Color Bit Depth/Grayscale Levels Preview Speed2 Task Speed2 Image Scaling or Enlargement Range Scan Size Maximum Media Types Photographic Format Types File Formats Connectivity Front panel scan to HP Photosmart software; Copy; software scan using HP Solution Center; user application via TWAIN Hardware: Up to 4800 x 4800 dpi; Optical: Up to 4800 dpi; Enhanced: Up to 999999 dpi 48-bit/256 Up to 4 sec 4 x 6-in color photo into Microsoft Word: less than 24 sec; OCR a full page of text into Microsoft Word: less than 33 sec; e-mail photo: less than 24 sec 10 to 2000% in 1% increments 8.5 x 14 in (216 x 356 mm) Paper (plain, inkjet, photo), envelopes, cards (index, greeting), 3-D objects, 35 mm slides and negatives, medium and large format film (using transparent materials adapter) 35 mm film strips, mounted slides, medium & large format film, photos up to 8 x 10 in or 8.5 x 14 in Windows (HP Photosmart software): photos: BMP, JPG, TIF, TIF (compressed), PNG, PCX, FPX, GIF; documents: PDF, PDF Searchable, TIF, RTF, HTML, TXT; Mac: PICT, TIFF, JPEG, PNG, PDF, BMP, BMP, JPEG2000, Photoshop, Quicktime image, SGI image, TGA Hi-Speed USB (compatible with USB 2.0 specifications)

The maximum dpi at which you can scan is limited by available computer memory, disk space, and other system factors. Scan speed: tests performed on a 3.0 Ghz HP Media Center PC with 1 GB of RAM and Windows XP Media Center. 3 Power requirements are based on the country or region where the product is sold. Do not convert operating voltages or use with other voltages. Doing so might cause damage that would not be covered under HP's HP's product warranty.

Ordering information

What's in the box? Compatible Operating System HP Scanjet 8300 Microsoft Windows 98 SE, Me, 2000, XP Home, XP Professional, XP 64-bit; Mac OS X v 10.2.8, 10.3, 10.4 Built-in 4 x 9-inch transparent media adapter and film templates for scanning slides and negatives Minimum System Requirments negatives PC: Windows 98 SE, Me, 2000, XP (Professional, Home, 64-bit); Pentium III or equivalent Celeron processor; 128 MB RAM; 400 MB hard disk disk space; 800 x 600 SVGA monitor; CD-ROM drive; USB port; Internet Explorer 5.01 with Service Pack 2 (drivers-only install requires 64 MB Hi-Speed USB cable (compatible with USB 2.0 specifications) Power cord MB RAM and 80 MB hard disk space); Macintosh: Mac OS v 10.2.8, 10.3, 10.4; 128 MB RAM (256 MB recommended); 250 MB available Setup and Support Guide available disk space Customizable button labels PC Requirements (recommended) Windows 98 SE, Me, 2000, XP (Professional, Home, 64-bit); Pentium III or equivalent Celeron processor; 128 MB RAM; 400 MB hard disk space; CD-ROM(s) with software for Microsoft Windows includes: HP Photosmart Essential and Premier, Premier, ScanSoft PaperPort, Adobe Photoshop Elements, I.R.I.S. Readiris Pro OCR space; 800 x 600 SVGA monitor; CD-ROM drive; USB port; Internet Explorer 5.01 with Service Pack 2 (drivers-only install requires 64 MB RAM CD-ROM(s) with software for Macintosh includes: HP Photosmart Studio, I.R.I.S. Readiris Pro RAM and 80 MB hard disk space) Pro OCR, Adobe Photoshop Elements, NewSoft Presto! PageManager Temperature/Humidity Maximum Operating: 41 to 104 F (5 to 40 C); Recommended Operating: 41 to 104 F (5 to 40 C); Storage Range: -40 to 158 F (-40 to Accesories to 70 C); Humidity, Operating: 15 to 80% RH; Storage: 15 to 80% RH HP Scanjet 8300 Automatic Document Feeder L1966A Power3 Supply Type: Built-in universal power supply; Supply Required: 100 to 240 VAC (+/- 10%), 50/60 Hz (+/- 3%); Consumption: 36 watts maximum maximum Dimensions (w x d x h)/Weight 24.61 x 16.34 x 5.12 in (625 x 415 x 130 mm)/ 26.4 lb (12 kg) HP Product Part Number Warranty HP Scanjet 8300 Professional Image Scanner L1960A One-year limited hardware warranty, one-year free phone support 6 am to 6 pm MST, Monday through Friday (excluding major holidays)

Product Number: L1960A

Adobe and Acrobat are trademarks of Adobe Systems Incorporated. Energy Star is a US-registered service mark of the United States Environmental Protection Agency. Agency. Microsoft and Windows are registered trademarks of Microsoft Corporation. All other product names mentioned herein may be trademarks of their respective respective companies. HP shall not be liable for technical or editorial errors or ommissions contained herein. 2006 Hewlett-Packard-Development Company, L.P.
For more information visit our website at www.hp.com

4AA0-4667ENUC, 3/03/2006

If the Button Settings Utility is not installed, you must use the HP Solution Center to configure buttons. For more information, see Configure the scanner customizable buttons. If a non-HP program opens when you press one of the customizable buttons, see An unexpected program opens when a customizable button is pressed.
Macintosh Macintosh users can configure the customizable buttons on the HP Scanjet Scanner pane within System Preferences. With the exception of Make Copies, the customizable buttons operate with HP Scan Pro.

Chapter 2

Customizable button 1
Windows Program controlling button Function
HP Smart Press customizable button 1 to use an HP Smart Document Scan Document Scan Software profile to scan a document. Software HP Press customizable button 1 to scan pictures, including Photosmart photographs, graphics, film, and objects, and to scan documents as Software images. HP Solution Center
Macintosh Press customizable button 1 to perform a Scan Picture function. If HP Photosmart Studio is installed on the computer, the scan opens in HP Photosmart Studio. Otherwise, a preview is shown in the Apple Preview application.

Customizable button 2

Windows Program controlling button HP Smart Document Scan Software HP Photosmart Software HP Solution Center Function Press customizable button 2 to use an HP Smart Document Scan Software profile to scan a document. Press customizable button 2 to scan a document. The resulting scan contains editable text.
Macintosh Press customizable button 2 to scan a document for editable text. The default destination for the scan is TextEdit.

Customizable button 3

Windows Program controlling button HP Smart Document Scan Software HP Photosmart Software HP Solution Center Function Press customizable button 3 to use an HP Smart Document Scan Software profile to scan a document. Press customizable button 3 button to save scanned documents to a disk, such as a hard drive, or a recordable CD. In some cases the documents are saved to a folder from which they can be written to a CD.
Macintosh Press customizable button 3 to scan a document to a PDF file.

Customizable button 4

Windows Program controlling button HP Smart Document Scan Software HP Photosmart Software HP Solution Center Function Press customizable button 4 to use an HP Smart Document Scan Software profile to scan a document. Press customizable button 4 to scan documents or pictures and insert them in an e-mail message as an attachment. You must have a supported e-mail software program.
Macintosh Press customizable button 4 to send a scan to an e-mail program. The scan is added as an attachment to the default e-mail program.

Copy buttons

Use the Copy button ( computer.
) to scan an original and send it to the default printer of the
Use the Number of Copies button ( ) to specify the number of copies that you want. The number of copies will appear on the LCD panel. Use the Color button ( ) or Black-and-White button ( ) to specify whether you want color copies or black-and-white copies. For more information, see Make copies.

Scan Document To buttons

Windows HP software installed on the computer HP Smart Document Scan Software only Function
Use the Scan Document To ( ) button to open the HP Smart Document Scan Software so that you can choose a scan profile and start the scan. Use the Scan Document To ( ) button to scan an original document to the selected destination (an application, such as a word processor) that is displayed on the LCD panel. Use the Select Destination button ( destination the scan is sent to. ) to select which
HP Photosmart Software (including HP Solution Center) only
For help adding, deleting, or reordering the scan destinations, see the HP Photosmart Software help. Both of the following: Same behavior as the HP Photosmart Software-only HP Smart Document installation. Scan Software HP Photosmart Software (including HP Solution Center)
Macintosh ) button to scan an original document to the selected Use the Scan Document To ( destination (an application, such as a word processor) that is displayed on the LCD panel. Use the Select Destination button ( the LCD panel. ) to select which destination is displayed on

Cancel button

Press the Cancel button to cancel a scan in progress, or to cancel a series of scans when you are scanning from the ADF.

Button Settings button

Windows HP software installed on the computer HP Smart Document Scan Software only HP Photosmart Software (including HP Solution Center) only Both of the following: Function Use the Button Settings button to open the Button Settings Utility. For more information, see Configure the scanner customizable buttons. Use the Button Settings button to open the Front Panel Button Settings dialog box.
Same behavior as the HP Smart Document Scan HP Smart Document Software-only installation. Scan Software HP Photosmart Software (including HP Solution Center)
Macintosh Use the Button Settings button to open the HP Scanjet Scanner pane within System Preferences. Click Scanner Buttons to work with scanner button settings.

Power Save button

When not using the scanner, press the Power Save button to put the scanner in power-save mode. When you are ready to begin scanning again, just press one of the front panel scan buttons to turn the lamp back on and begin scanning immediately.

Procedure See the HP Smart Document Scan Software help. You can create a profile to enable a button to automatically save to a PDF file. See Configure the scanner customizable buttons. Do one of the following: From HP Solution Center, click Scan Document. In the HP Scanning dialog box, select a wordprocessing program from the Scan to drop-down list. Press customizable button 2. The scan will contain editable text.
Macintosh Do one of the following: From the HP Device Manager, click Scan Document. In the Destination menu, select Text File or a word-processing program. Press customizable button 2. Follow the onscreen instructions to complete the scan.
Scan a document as an image
When you scan a document as an image, the final scan does not contain editable text. 1. Do one of the following: Place the original face down on the scanner glass, as indicated by the reference mark.
Load the originals in the automatic document feeder (ADF). For more information, see For more information, see Load originals in the ADF.
Do one of the following tasks: Windows Program HP Smart Document Scan Software HP Photosmart Software Procedure See the HP Smart Document Scan Software help. From HP Solution Center, click Scan Document. From the HP Scanning dialog box, select an image file type from the Scan to drop-down list. Look for the Document scan as Image (no OCR) message on the dialog box.
Macintosh From the HP Device Manager, click Scan Document. From the Destination menu, select an image file type. Follow the onscreen instructions to complete the scan.

Scan a document to a PDF

Do one of the following tasks: Windows Program HP Smart Document Scan Software HP Photosmart Software Procedure See the HP Smart Document Scan Software help. From HP Solution Center, click Scan Document. From the HP Scanning dialog box, select Save as File in the Scan to drop-down list, and then select PDF (searchable) (*.pdf) or PDF (.pdf) from the File Type drop-down list.
Macintosh Do one of the following: From the HP Device Manager, click Scan Document. From the Destination menu, select Adobe Reader. Press customizable button 3.
How to scan pictures and film
The section explains how scan pictures and film. Scan pictures Scan film

Scan pictures

HP recommends that Windows users use HP Photosmart Software to scan pictures. HP Photosmart Software provides higher scan resolution and better color management for pictures than HP Smart Document Scan Software. Scan a picture Scan multiple pictures with one scan
For help scanning slides or negatives, see Scan film.

Scan a picture

1. Place the original face down on the scanner glass, as indicated by the reference marks, and then close the lid.
Do one of the following: Windows Do one of the following: From HP Solution Center, click Scan Picture. Press customizable button 1. Macintosh Do one of the following: From the HP Device Manager, click Scan Picture. Press customizable button 1. Follow the onscreen instructions to complete the scan.

Scan multiple pictures with one scan
You can scan multiple pictures at the same time from the scanner glass.

Chapter 5

Arrange the pictures that you want to scan on the HP scanning device glass. For the best results, leave at least 6 mm (0.25 inches) of space between the edges of the pictures. Then follow the steps for scanning a picture. For more information, see Scan a picture. For more information about scanning multiple pictures with one scan, see the Macintosh HP Photosmart help or HP Scan Pro help.

Scan film

This section contains information about using the transparent materials adapter (TMA) to scan positives, including 35 mm slides, and negatives. If you scan multiple films, they will automatically be saved in separate files if you have HP Photosmart Software installed on the computer. Note In order to scan film, HP Photosmart Software must be installed on the computer. For help installing HP Photosmart Software, see the printed Setup and Support Guide that came with the scanner.
Scan positives (such as 35 mm slides)
The TMA is built into the scanner lid. Slides, negatives, and medium- and large-format film have their own unique media holders, called templates. The templates are rectangular frames that you can use to optimally place the media for scanning. 1. Open the scanner lid.
Remove the film templates from the scanner storage slot. Select the template appropriate for the original that you want to scan.
Remove the TMA cover by gripping one of the tabs on the cover and then pulling the cover toward you.
Place positives in the appropriate template, using the icons on the template to guide your film placement. Place slides in the slide template. Start at the top and fill in rows as you go. Place medium-format or large-format film strips in the large-format template.
Snap shut any open doors on the template. Place the template containing the film to be scanned onto the scanner glass. Align the arrow on the template with the corner reference mark on the scanner bed.
Close the scanner lid. Do one of the following: Windows Do one of the following:
From HP Solution Center, click Scan Film. Press customizable button 1. Macintosh From the HP Device Manager, click Scan Film. 9. Follow the onscreen instructions to complete the scan. 10. When finished, remove the template from the scanner glass. Remove the film from the template. 11. Replace the TMA cover by pressing the tob top tab of the TMA cover into place and then pressing the bottom tab into place.

Configure the scanner customizable buttons
The information in this chapter pertains to Windows users only. Note Macintosh users can change the scan settings, such as scan resolution and color management, for these buttons. For more information, see Change scan settings. The customizable buttons provide a fast, efficient way to scan that you can configure for specific scanning jobs that you perform often.
Windows users can configure these buttons to work with HP Photosmart Software or HP Smart Document Scan Software, if both HP scanning programs are installed on the computer. If only one of the programs is installed on the computer, the buttons default to working with that program. Open the HP Button Settings Utility Configure buttons tab General info tab
Open the HP Button Settings Utility
Use the HP Button Settings Utility to configure the scanner customizable buttons. The Button Settings Utility has two tabs: the Configure buttons tab and the General info tab. To open the HP Button Settings Utility, do one of the following: Double-click the Button Settings Utility icon on the computer desktop. Click Start, point to Programs or All Programs, point to HP, point to Scanjet, point to 8350, 8390, and then click Button Settings Utility.

Configure buttons tab

Configure the customizable buttons for document scanning
If you plan to primarily scan documents, HP recommends that you configure the buttons to work with HP Smart Document Scan Software. To configure the customizable buttons to operate with HP Smart Document Scan Software, under the Select software for customizable buttons heading, select HP Smart Document Scan Software. Each scanner button is configured for an HP Smart Document Scan Software profile. The Select button to configure area of the dialog box displays the profile configured for each button.
HP Smart Document Scan Software scan profiles An HP Smart Document Scan Software scan profile contains settings for scanning, processing, and saving or sending scanned documents. For example, if you plan to frequently scan documents from the automatic document feeder (ADF) and send the scans to a certain folder, you can create a scan profile with the necessary setting to accomplish this task. Then you can use the Button Settings Utility to assign that scan profile to one of the customizable buttons on the scanner. After assigning the scan profile to the customizable button, you can load the documents on the scanner and complete the scan job with the touch of a button. For more information, see the HP Smart Document Scan Software help. Assign a profile to a customizable button Follow these steps to assign a scan profile to a customizable button: 1. 2. Select the customizable button in the Select button to configure area of the dialog box. Click a profile name in the Choose profile for selected button list.

Scan profiles are created using HP Smart Document Scan Software. To create a new profile, click the New Profile button. To change an existing profile, click the Edit Profile button. The HP Smart Document Scan Software program opens.
Configure the customizable buttons for picture scanning
If you plan to primarily scan photos and graphics, HP recommends that you configure the buttons to operate with HP Photosmart Software. To configure the customizable buttons to work with HP Photosmart Software, under the Select software for customizable buttons, select HP Photosmart Software. The buttons are configured in the following manner: Button number Button function Use to scan photographs, film, and graphics. Use to scan documents for editable text using the scanner optical character recognition (OCR) feature. Use to send scanned documents to a specified location. Use to send a scan directly to an e-mail program.
You can further customize the scan settings for these buttons using HP Photosmart Software. Click the button on the dialog box to open HP Solution Center. For more information, see HP Photosmart Software help.

General info tab

The General Info tab of the Button Settings Utility displays important information about the scanner, a link to the scanner maintenance log, and a check box for activating the

Chapter 8

instant-on feature of the scanner lamp. For an explanation of the General Info tab, see the Button Settings utility help.

Care and maintenance

This section presents information about how to care for and maintain the scanner. Order maintenance and scanning supplies Clean the scanner glass Clean the transparent materials adapter (TMA) Clean and maintain the automatic document feeder (ADF)
Occasional cleaning of the scanner helps ensure high-quality scans. The amount of care necessary depends upon several factors, including the amount of use and the environment. You should perform routine cleaning as necessary. Routine cleaning and maintenance should include cleaning the scanner glass, the transparent materials adapter (TMA), and the automatic document feeder (ADF). Caution Avoid placing items that have sharp edges in the scanner. Doing so can damage the scanner. Before placing an item on the scanner glass, make sure that the item does not contain wet glue, correction fluid, or other substances that can be transferred to the glass.

Order maintenance and scanning supplies
You can purchase maintenance parts online. Items such as the HP ADF cleaning cloth or the ADF roller replacement kit are available for worldwide delivery. 1. 2. Visit the HP scanner support Web site at www.hp.com/support. Enter the scanner model number, and then press Enter.

Clean the scanner glass

1. 2. 3. Disconnect the universal serial bus (USB) cable and power cable from the scanner. Open the scanner lid. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild glass cleaner. Dry the glass with a dry, soft, lint-free cloth. Caution Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropyl alcohol because it can leave streaks on the glass. Do not spray the glass cleaner directly on the glass. If too much glass cleaner is applied, the cleaner could leak under the glass and damage the scanner. When you have finished, reconnect the USB cable and power cable to the scanner. Note For instructions about how to clean the underside of the scanner glass, visit www.hp.com/support. Follow the online instructions to select your country/ region and language, select the option to see support and troubleshooting information, and then enter the scanner product name and model number.

Chapter 9

Clean the transparent materials adapter (TMA)
Clean the TMA with a dry, soft cloth. If necessary, lightly spray the cloth with a mild glass cleaner and wipe the TMA.
Clean and maintain the automatic document feeder (ADF)
The ADF requires periodic cleaning depending on the amount of use and the type of paper that is fed through it. Use an HP ADF cleaning cloth to clean the ADF when vertical streaks appear in images scanned by the ADF, when paper used in the ADF is dusty or dirty, or when the environment is dusty. If you use the ADF several times per week, monthly cleaning is recommended. Set up a cleaning routine that is appropriate for the scanner. Note To purchase an HP ADF cleaning cloth, see Order maintenance and scanning supplies. Use the following methods to clean and maintain the ADF: Use the cleaning cloth in the ADF Clean the ADF window Clean the feed-roller assembly manually Maintain the ADF

Wipe the area around the small rubber pad to remove any paper dust. Lower the green tab and feed-roller assembly.

Close the ADF top lid.

Maintain the ADF
If misfeeds occur frequently, clean the feed-roller assembly manually. For more information, see Clean and maintain the automatic document feeder (ADF). HP recommends that you replace the feed-roller assembly every 100,000 scans. Use the HP Button Settings Utility to keep track of the ADF scan count. For more information, see General info tab.

Troubleshooting

This section contains solutions for common problems with the scanner, transparent materials adapter (TMA), and automatic document feeder (ADF). Scanner initialization or hardware problems Scanner operation problems Scanner buttons are not working correctly Slides, negatives, and TMA issues Automatic document feeder (ADF) problems Contact HP Support
For additional troubleshooting, see the help for the HP scanning program that you are using. For more information, see Where to get additional information.
Scanner initialization or hardware problems
This section contains solutions for initialization and hardware problems. Reset the scanner Scanner has stopped working correctly Check the cables

Reset the scanner

If you receive an error message similar to Scanner initialization failed or Scanner not found when trying to use the scanner, use the following procedure: 1. 2. 3. 4. 5. 6. Close the scanning software, if it is open. Disconnect the USB cable that connects the scanner to the computer. Turn the scanner off. Shut down the computer operating system, turn the computer off, wait 60 seconds, and then turn the computer back on. Turn the scanner on. Reconnect the USB cable that connects the computer and the scanner, making sure that the USB cable is connected to the back of the scanner correctly. After 30 seconds, the LCD panel should read Ready. If the LCD does not display Ready, see Scanner error messages.
Scanner has stopped working correctly
If the scanner stops scanning, follow these steps. After each step, start a scan to see if the scanner is working. If the problem continues, proceed with the next step. 1. 2. 3. 4. A cable might be loose. Ensure that both the USB cable and power cable are securely connected. Turn off the scanner, wait 60 seconds, and then turn the scanner back on. Restart your computer. A software conflict might exist on your computer. You might need to uninstall and then reinstall the scanner software.
Reinstall using the HP software CD that came with your scanner. When you insert the CD, an installation dialog box launches automatically.

Check the cables

Cable type Power cable Action The power cable is connected between the scanner and a power outlet. Ensure that the power cable is securely connected between the scanner and a live electrical outlet or surge protector. If the power cable is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on. Turn off the scanner, wait 60 seconds, and then turn the scanner back on.

USB cable

The USB cable is connected between the scanner and the computer. Use the cable that was included with the scanner. Another USB cable might not be compatible with the scanner. Ensure that the USB cable is securely connected between the scanner and the computer.
For additional USB troubleshooting information, see www.hp.com/support, select your country/region, and then use the search tool to find USB troubleshooting topics. Accessory cable The accessory cable is connected between the TMA in the scanner lid and the scanner base. Ensure the cable is securely connected in the back of the scanner.
Scanner operation problems
Scanner will not turn on Scanner lamp stays on Scanner does not scan right away Scanned image is fuzzy Scanner is scanning items very slowly The image is completely black or completely white Scanned images are not straight Vertical white stripes appear on the printed page Scanner glass needs to be cleaned Scanner does not perform a two-sided scan (Macintosh)

Chapter 10

Scanner will not turn on
If the scanner will not turn on when you press the front panel scanner buttons, verify the following: The scanner power switch might be turned off. Be sure the power switch located on the back of the scanner is turned ON. The scanner may have been unplugged. Check to see that the power cable has not become disconnected from the scanner or unplugged from the power source. Check to see that the TMA cable has not become disconnected from the scanner.

Scanner lamp stays on

The scanner lamp should time out and turn off automatically after a period of inactivity (about 15 minutes). This is the Power Save mode. If the scanner lamp remains on after a long period of inactivity, turn off the scanner, wait 30 seconds, and then turn the scanner back on. Macintosh users can check the settings for the scanner lamp. 1. 2. 3. 4. Open HP Device Manager. Click Information and Settings, and then click Scanner preferences. The HP Scanjet Scanner pane is displayed within System Preferences. Click Scanner Lamp to work with lamp settings. Click the Energy Save option to set the lamp to turn off after not being used for 15 minutes.
Scanner does not scan right away
Make sure the power switch on the back of the scanner is turned ON. If the scanner has not been used for a while, the scanner lamp might need to go through a warm-up period before scanning can begin. If the scanner lamp needs to warm up, it takes a moment after starting the software or pressing a scanner button for scanning to begin. You can set the scanner lamp to turn on instantly. For more information, see Where to get additional information.

Scanner buttons are not working correctly
Buttons do not work An unexpected program opens when a customizable button is pressed Wrong HP Smart Document Scan Software profile is used when a button is pressed (Windows)

Buttons do not work

After each step, start a scan to see if the buttons are working. If the problem continues, proceed with the next step. A cable might be loose. Ensure that the USB cable, the accessory cable, and the power cable are securely connected. Turn off the scanner, wait 30 seconds, and then turn the scanner back on. Restart your computer. The buttons might be disabled. Windows users should try the following procedure: Open Control Panel, select Scanners and Cameras, and then select your scanner model from the list. Open Properties, and then click the Events tab. From the Scanner events list, select Scan Document button press. Ensure that the HP Scanning software option is selected. Windows 98 and Windows 2000: Ensure that the Disable Device Events option is not selected. Windows Me and Windows XP: Ensure the Take No Action option is not selected.
An unexpected program opens when a customizable button is pressed
Depending on the computer operating system and the HP scanning software installed on the computer, an unexpected program might open when a button is pressed. You expect to see either HP Solution Center or HP Smart Document Scan Software A non-HP scanning program opens when a button is pressed
You expect to see either HP Solution Center or HP Smart Document Scan Software If you expected to see either HP Solution Center or HP Smart Document Scan Software, verify that the program that you want is installed on the computer: HP Solution Center: Click Start, point to Programs or All Programs, point to HP. You should see HP Solution Center. Click Start, point to Programs or All Programs, point to HP, point to Scanjet, point to 8350, 8390, and then look for HP Smart Document Scan Software.
If the program that you want is not installed, then use the appropriate HP scanning software CD to install the program. If the program that you want is installed, then use the HP Button Settings Utility to configure the buttons for the program. For more information, see Configure the scanner customizable buttons. A non-HP scanning program opens when a button is pressed If a non-HP scanning program opens when a button is pressed, follow these steps: 1. Do one of the following: Windows XP: Click Start, and then click Control Panel. Other Windows versions: Click Start, point to Settings, and then click Control Panel. Click Scanners and Cameras.

3. 4. 5. 6. 7. 8.

Click the icon for the HP Scanjet 8300 series scanner. On the menu bar, click File, and then click Properties. The scanner properties dialog box is displayed. Click the Events tab. From the Select an event drop-down list, click the button you want to configure. For example, click Copy button. In the Actions area of the dialog box, select Start this program, and then select HP scanning software from the drop-down list. Click OK.
Wrong HP Smart Document Scan Software profile is used when a button is pressed (Windows)
Use the HP Button Settings Utility to check which HP Smart Document Scan Software profiles are configured for which buttons. If necessary, reset the profile configured for the button. For more information, see Configure the scanner customizable buttons.
Slides, negatives, and TMA issues
Use this section to help resolve issues with 35 mm slides or 35 mm negatives that have been scanned by using the TMA. HP image-scanning software is not installed on the computer (Windows) HP image-scanning software is not installed on the computer (Mac) Incorrect colors print, or the image is too light or dark Dots or streaks appear in the scanned image The scanned images are dark The TMA does not work No light or only dim light is visible in the TMA after selecting slides or negatives in the Scan dialog box
HP image-scanning software is not installed on the computer (Windows)
In order to use the transparent materials adapter (TMA) to scan slides and negatives, HP image-scanning software must be installed on the computer. If you do not see an HP Solution Center icon on the computer desktop click Start, point to Programs or All Programs, point to HP, and then look for HP Solution Center. If HP image scanning software is not installed on the computer, follow the software installation instructions in the printed Setup and Support Guide that came with the scanner to install HP imagescanning software.
HP image-scanning software is not installed on the computer (Mac)
In order to use the transparent materials adapter (TMA) to scan slides and negatives, HP image-scanning software must be installed on the computer. If you do not see an HP Device Manager icon in the dock, click Applications, and then look for HP Device Manager or HP Photosmart Studio. If HP image scanning software is not installed on the computer, follow the software installation instructions in the printed Setup and Support Guide that came with the scanner to install HP image-scanning software.
Incorrect colors print, or the image is too light or dark

Remove a paper jam within the ADF 1. Remove any loose pages from the ADF input tray. 2. Open the scanner lid.

5. 6. 7. 8. 9.

Remove any paper inside the ADF. Replace the ADF access door by positioning the door over the ADF opening and pressing the door into place until both sides click. Close the scanner lid. Reload the unscanned pages in the ADF input tray. Resume scanning.
Replace the feed-roller assembly
You can find the feed-roller assembly under the ADF lid.
HP recommends that you replace the feed-roller assembly every 100,000 scans. Use the HP Button Settings Utility to keep track of the ADF scan count. For more information, see General info tab. If the ADF frequently jams or misfeeds paper, then replace the feed-roller assembly. To obtain an ADF Roller Replacement kit, visit www.hp.com.

Contact HP Support

For support contact information, see the printed Setup and Support Guide that came with the scanner.

Scanner error messages

The scanner LCD panel displays error messages under certain error conditions. For help responding to an error message, see the appropriate topic: Error 01 Error 02 Error 03 Error 04 Error 05 Error 06 Error 07 Error 08 Error 09 Error 10 Error 16 Error 17 Error 19

Error 01

Press the Power Save button to turn the scanner off, and then turn the scanner on again by pressing one of the front panel buttons. If the message is still displayed, contact HP Support. For more information, see Contact HP Support.

Error 02

Error 03

Error 04

Follow these steps to resolve the error: 1. 2. Check the USB connection between the scanner and the computer. For more help, see Check the cables. Verify that the scanner is correctly enumerated on the host. If not, try uninstalling and then reinstalling the software. For more information, see the printed Setup and Support Guide that came with the scanner. If the problem persists, contact HP Support. For more information, see Contact HP Support.

Error 05

Error 06
Check to see that the scanner lamp is turned on. If the lamp is not turned on, contact HP Support. For more information, see Contact HP Support.

Error 07

Error 08
Follow these steps to resolve the error: 1. 2. 3. Clear any paper jammed in the ADF. For more information, see Clear jams from the ADF. Try performing a scan. If the problem persists, see Clean and maintain the automatic document feeder (ADF).

Error 09

Follow these steps to resolve the error: 1. 2. 3. 4. Close the program you are using to scan. Disconnect the power cable from the scanner. Check the scanner cables to make sure that they are securely attached to the scanner. Reconnect the power cable, and then try to scan. If the problem persists, contact HP Support. For more information, see Contact HP Support.

Error 10

Close the ADF lid.

Error 16

1. 2. Remove any loose pages from the ADF input tray. Open the scanner lid.