Tib4253

October, 2000
TECHNICAL INFORMATION BULLETIN
Troubleshooting Connectivity with WINDOWS Systems
KODAK DC4800 Zoom Digital Camera
Updated 7 March, 2002 The purpose of this document is to help you use the DC Diagnostics tool on your KODAK DC4800 Software Installation CD. Follow these steps to create a text file that contains important information about your system that helps troubleshoot your connectivity problems. This document is written with the DC4800 as an example, but you can use it for any of the following KODAK digital products: KODAK DC5000, DC4800, DC215, DC240, DC280, DC260, DC265, DC290, EZ200, DVC300, DVC325, DVC323, FD300, KODAK Snapshot Scanner and the KODAK PhotoDoc Scanner.

Using DC Diagnostics

To use DC Diagnostics: Go to the CD-ROM drive letter for the installation CD. D:\DC4800\In_case Double-click the In_Case folder and then double-click DC Diagnostics.exe. The Connectivity Diagnostics Tool window opens.
Eastman Kodak Company, 2002
Select the DC4800 camera.
Run Check Files and a dialog box appears. The resulting list indicates what files, if any, are missing from your installation.
To determine the system configuration quickly, run System Scan. System Scan creates a text file that you can email to customer service for evaluation.
To determine USB Connectivity, run the PCI/USB scan. The PCI/USB Scan lists specific information on the USB host controller, graphics controller, etc.
Example of a section of a PCI BUS Scan
********************Registry Scan, PCI Devices ********************
IRQHOLDER\60 Class: System DeviceDesc: IRQ Holder for PCI Steering HWRevision: IRQ Holder for PCI Steering IRQHOLDER\61 Class: System DeviceDesc: IRQ Holder for PCI Steering HWRevision: IRQ Holder for PCI Steering IRQHOLDER\62 Class: System DeviceDesc: IRQ Holder for PCI Steering HWRevision: IRQ Holder for PCI Steering IRQHOLDER\63 Class: System DeviceDesc: IRQ Holder for PCI Steering HWRevision: IRQ Holder for PCI Steering VEN_8086&DEV_7190&SUBSYS_00000000&REV_03\BUS_00&DEV_00&FUNC_00 Class: System DeviceDesc: Intel 82443BX Pentium(r) II Processor to PCI bridge (with GART support)
HWRevision: 003 VEN_8086&DEV_7191&SUBSYS_00000000&REV_03\BUS_00&DEV_01&FUNC_00 Class: System DeviceDesc: Intel 82443BX Pentium(r) II Processor to AGP controller HWRevision: 003
This display identifies the type of Video Adapter in the system:
VEN_10DE&DEV_0028&SUBSYS_4A021092&REV_11\000800 Class: DISPLAY DeviceDesc: Diamond Viper V770 Ultra for WINDOWS 98 HWRevision: 017 VEN_8086&DEV_7110&SUBSYS_00000000&REV_02\BUS_00&DEV_02&FUNC_00 Class: System DeviceDesc: Intel 82371EB PCI to ISA bridge (ISA mode) HWRevision: 002 VEN_8086&DEV_7111&SUBSYS_00000000&REV_01\BUS_00&DEV_02&FUNC_01 Class: hdc DeviceDesc: Intel 82371AB/EB PCI Bus Master IDE Controller HWRevision: 001 VEN_8086&DEV_7113&SUBSYS_00000000&REV_02\BUS_00&DEV_02&FUNC_03 Class: System DeviceDesc: Intel 82371EB Power Management Controller HWRevision: 002

This display identifies the type of ETHERNET Adapter in the system:
VEN_8086&DEV_1229&SUBSYS_00D71014&REV_05\BUS_00&DEV_03&FUNC_00 Class: Net DeviceDesc: Intel 8255x-based PCI Ethernet Adapter (10/100) HWRevision: 005
This display identifies the type of USB Adapter in the system.
VEN_8086&DEV_7112&SUBSYS_00000000&REV_01\BUS_00&DEV_02&FUNC_02 Class: USB DeviceDesc: Intel 82371AB/EB PCI to USB Universal Host Controller HWRevision: 001
There are devices listed in the Registry that are no longer on the PCI Bus. *********************USB ROOT HUB Test **********************
Enum\USB\ROOT_HUB\PCI&VEN_8086&DEV_7112&SUBSYS_00000000&REV_01&BUS_00&DEV_02&FUNC_0 2
The PCI Bus Scan above is an example of a system with no IRQ conflicts. Example of a section of a System Scan
WINDOWS 98 Operating System Version: 4.10.2222 A Total RAM: 64 MB Display Information: Bits per Pixel: 32 Resolution: 1280 by 1024 Graphics Acceleration: 100% Communications Port Driver File: Serial.vxd File Version: 4.10.2222

IRQ Usage Summary

00 - System timer 01 - Standard 101/102-Key or Microsoft Natural Keyboard 02 - Programmable interrupt controller 04 - Communications Port (COM1) 05 - Crystal WDM Audio Codec 06 - Standard Floppy Disk Controller 07 - ECP Printer Port (LPT1) 08 - System CMOS/real time clock 09 - Adaptec AHA-2940AU PCI SCSI Controller 09 - Diamond Viper V770 Ultra for WINDOWS 98 (Video Card) 09 - IRQ Holder for PCI Steering 11 - Intel 82371AB/EB PCI to USB Universal Host Controller (USB chip) 11 - Intel 8255x-based PCI Ethernet Adapter (10/100)
11 - IRQ Holder for PCI Steering 12 - PS/2 Compatible Mouse Port 13 - Numeric data processor 14 - Intel 82371AB/EB PCI Bus Master IDE Controller 14 - Primary IDE controller (dual fifo) 15 - Intel 82371AB/EB PCI Bus Master IDE Controller 15 - Secondary IDE controller (dual fifo)
Device Summary (All items that have been installed into the Registry)
CDROM - LG CD-ROM CRD-8400B CDROM - MITSUMI CR-4802TE Disk Drives - E-USB Fl ash Disk Drives - GENERIC IDE DISK TYPE<7 Disk Drives - GENERIC IDE DISK TYPE00 Disk Drives - GENERIC NEC FLOPPY DISK DISPLAY - Diamond Viper V770 Ultra for WINDOWS 98 Floppy Disk Controller - Standard Floppy Disk Controller Hard Disk Controllers - Intel 82371AB/EB PCI Bus Master IDE Controller Hard Disk Controllers - Primary IDE controller (dual fifo) Hard Disk Controllers - SanDisk ATA FlashDisk Hard Disk Controllers - Secondary IDE controller (dual fifo) Hard Disk Controllers - Standard IDE/ESDI Hard Disk Controller Image - Kodak DC4800 Digital Camera (Indicates that the camera was installed on the system) Image - Kodak DVC323 Digital Video Camera (Indicates that the camera was installed on the system) Image - Kodak DVC325 Digital Video Camera (Indicates that the camera was installed on the system) Keyboard - Standard 101/102-Key or Microsoft Natural Keyboard KodakHidden - KODAK KodakDC MEDIA - Crystal WDM Audio Codec MEDIA - Crystal WDM Audio Control Registers MEDIA - Microsoft DirectMusic SW Synth (WDM) MEDIA - Microsoft Kernel Audio Mixer MEDIA - Microsoft Kernel GS Wavetable Synthesizer MEDIA - Microsoft Kernel System Renderer MEDIA - Microsoft Streaming Clock Proxy MEDIA - Microsoft Streaming Service Proxy Monitor - Default Monitor Monitor - Mitsubishi Diamond Pro 87TXM (TFM8705) Monitor - Princeton Graphic Systems EO710 Mouse - PS/2 Compatible Mouse Port NetClient - Client for Microsoft Networks NetClient - Client for NetWare Networks NetTrans - IPX/SPX-compatible Protocol NetTrans - TCP/IP

Network Adapters - Dial-Up Adapter Network Adapters - Intel 8255x-based PCI Ethernet Adapter (10/100) PCMCIA - PCMCIA Card Services PCMCIA - SCM SwapBox Family Plug and Play PCMCIA controller Ports - Communications Port (COM1 - shows that a com1 is or was installed) Ports - Communications Port (COM2 - shows that a com2 is or was installed) Ports - ECP Printer Port (LPT1 - shows that a printer port, lpt1, is or was installed.) PRINTER - Hewlett-Packard DeskJet 880C Printer - HP LaserJet 5M SCSIAdapter - Adaptec AHA-2940AU PCI SCSI Controller SCSIAdapter - Mitsumi USB CD-R/RW SCSIAdapter - Shuttle Technology MSD Adapter System - Advanced Power Management support System - Direct memory access controller System - Intel 82371EB PCI to ISA bridge (ISA mode) System - Intel 82371EB Power Management Controller System - Intel 82443BX Pentium(r) II Processor to AGP controller System - Intel 82443BX Pentium(r) II Processor to PCI bridge (with GART support) System - IO read data port for ISA Plug and Play enumerator System - IRQ Holder for PCI Steering System - Motherboard resources System - Numeric data processor System - PCI bus System - Plug and Play BIOS SYSTEM - Plug and Play Software Device Enumerator System - Processor support System - Programmable interrupt controller System - Shuttle Technology MSD Bus Enumerator System - System board System - System board extension for PnP BIOS System - System CMOS/real time clock System - System speaker System - System timer Image Error: an error occurred while updating the image data for drive x. This disk is either missing, full, or damaged.
This error occurs when installing software or connecting your camera to the computer. If you receive this error, Disable Norton Utilities. Do not disable Norton Antivirus. In extreme cases it may be necessary to uninstall Norton Utilities. Kodak is a trademark of Eastman Kodak Company.

Tib4372

July 2002
TECHNICAL INFORMATION BULLETIN
DVC325 Video Does Not Appear

Updated 18 December 2002

Problem:
No Video while using the DVC325 on Windows 98. 1. Twain may work. Customer may be able to use camera as a point and shoot device. 2. Video does not work.

Cause:

1. The Windows WDM driver may not be installed. 2. The WDM driver may be installed but not selected.

Resolution:

1. Access the Control Panel. 2. Double Click on the Multimedia Icon.
Note: On Windows ME and Windows 2000 the icon will be the Sound and Multimedia icon.
Eastman Kodak Company, 2002
3. Select the Devices tab.
Note: On Windows 2000 click on the Hardware tab.
4. Click on the + next to Video Capture Device.
Note: On Windows 2000 select Legacy Video Capture Device. Then click on Properties.
5. The MICROSOFT WDM driver should be the only item under Video Capture Devices. If an other driver is present
disable it: 1. Highlight the non Windows WDM device and then click on Properties. 2. Select, DO NOT USE THIS VIDEO CAPTURE DEVICE and DO NOT MAP THROUGH THIS DEVICE.
3. Repeat this for any other driver that is selected that is not the MICROSOFT WDM driver.
6. The MICROSOFT WDM driver will be the only remaining driver.
Note: If the MICROSOFT WDM driver can not be located under Video Capture Devices then proceed to the process below.
7. Exit Multimedia and Control Panel. 8. Plug in the camera and the video feature should work properly.
If the MICROSOFT WDM driver can not be located under Video Capture Devices follow the procedure below:
1. Navigate to Control Panel.
2. Click on Add New Hardware.

3. Click on Next.

4. Click on Next.
5. One of two windows will appear: 1. A window that asks if the device is listed below. If this appears, click No and then Next. 2. Add New Hardware Wizard that asks if WINDOWS should search for the driver. 6. Click on No, I want to select the hardware from a list, and then click on Next.
7. Under Hardware Types, select Sound, Video, Game Controllers, and click on Next.
8. Under Manufacturers, choose MICROSOFT. Under Models the 1st item should be Bt829 Video Capture of AIW.

Then click Next.

Note: If Bt829 Video Capture of AIW is not listed proceed to KIN641.

9. Click on Finish.

10. At this point the drivers will be found on the system. If they are not found the computer will prompt for the
WINDOWS 98 CD. Insert the CD and proceed. Note: If the drivers can not be located on the CD, then browse to the Win98 folder on the WINDOWS 98 CD.
11. When finished loading the driver, reboot the computer. 12. Upon rebooting navigate to the Device Manager. 13. The Bt829 Video Capture of AIW will show up as an error in the Device Manager. Locate this and highlight the file
and then click on Remove. 14. Click on Refresh. when the computer is finished refreshing the driver may not show up in the Device Manager, this is normal. Exit the Device Manager. 15. Plug in the camera and the video feature should work properly. Kodak is a trademark of Eastman Kodak Company.