810 Series Color Jetprinter

Setup Solutions

April 2004

www.lexmark.com

P/N 21G0046 E.C. 21G005
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. Color Jetprinter is a trademark of Lexmark International, Inc. 2004 Lexmark International, Inc. All rights reserved. 740 West New Circle Road Lexington, Kentucky 40550
Edition: April 2004 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you. This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time. Comments about this publication may be addressed to Lexmark International, Inc., Department F95/032-2, 740 West New Circle Road, Lexington, Kentucky 40550, U.S.A. In the United Kingdom and Eire, send to Lexmark International Ltd., Marketing and Services Department, Westhorpe House, Westhorpe, Marlow Bucks SL7 3RQ. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. You can purchase additional copies of publications related to this product by calling 1-800-553-9727. In the United Kingdom and Eire, call +44 (0)044. In other countries, contact your point of purchase. References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the users responsibility. Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. Other trademarks are the property of their respective owners. 2004 Lexmark International, Inc. All rights reserved. UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense.

Contents

English... 5 English... 11 English... 17 English... 23 English... 29 English... 35 English... 41 English... 47 English... 53 English... 59 English... 65 English... 71 English... 77
English... 83 English... 89 English... 95 English.... 101 English.... 107 English.... 113 English.... 119 English.... 125

English

Contents checklist
Verify that these items are in the box with your printer: Note: A USB cable may or may not be included.
1 Power supply cord 2 USB cable 3 Software CD
Color print cartridge Black or photo print cartridge Setup sheet
Note: If your printer comes with a photo print cartridge, remove it from the print cartridge storage unit before installing it. Keep unused cartridges in the storage unit.

Safety information

Use only the power supply provided with this product or the
manufacturer's authorized replacement power supply. Connect the power cord to an electrical outlet that is near the product and easily accessible. Refer service or repairs, other than those described in the user documentation, to a professional service person.
CAUTION: Do not set up this product or make any electrical or
cabling connections, such as the power cord, during a lightning storm.

Setup troubleshooting

Should your printer have a problem, this section helps you find the solution.
Symptom: The Power light does not come on when the Power button is pressed Solution: Make sure the power cord is pushed all the way into the printer. Disconnect the power cord from the wall outlet, and then from the printer. Reconnect the power cord by pushing it all the way into the connector on the printer. Make sure the printer is using a working electrical outlet. Connect it to one that other devices have been using.

Printer is not Make sure your operating system is compatible with the communicating printer, which supports these operating systems: with the computer Windows 98 Windows Me Windows 2000 Windows XP Mac OS X version 10.1.5 Mac OS X version 10.2.3 and later Is your printer connected to your computer through another device, such as a USB hub or switch box? If so, disconnect the USB cable from any other devices and directly connect it between the printer and your computer. Make sure the USB cable is securely attached to the printer and computer.
Symptom: The printer is not functioning properly or a communications error message appears when you try to use your printer
Solution: Check to see if the software was installed correctly:
For Windows From your desktop, click Start Programs. Programs or All
If Lexmark 810 Series does not appear in your list of programs, see Removing and reinstalling the software on page 9. For Mac OS X Is there a Lexmark 810 Series folder on your desktop? If not, see Removing and reinstalling the software on page 9.
Alignment page or test page will not print
Verify that you removed the transparent tape from the bottom of each print cartridge. Make sure the print cartridges are installed correctly. The black cartridge or photo cartridge should be secure in the left carrier and the color cartridge should be secure in the right carrier. The Paper Feed light is blinking Make sure you did not create a paper jam by forcing the paper into the printer.

Symptom:

Solution:
Press the Power button. If the Power light does not come on, see The Power light does not come on when the Power button is pressed symptom. Check to see if the printer is set as the default printer. For Windows 1 Click Start 2000). Settings Printers (Windows 98, Me, Printers and Faxes
Control Panel Click Start (Windows XP).
2 Unless there is a check mark next to the printer (indicating it is already set as the default printer), right-click Lexmark 810 Series and select Set as Default Printer. For Mac OS X 1 On your desktop, check to see if there is a Lexmark 810 Series folder. If it does not appear on your desktop, install the printer software. Applications 2 Select Go the Print Center icon. Utilities and double-click
OS 10.2.3 or later: double-click Printer Setup Utility. 3 Select your printer in the Printer List and click Printers Make Default. OS 10.2.3 or later: click the Make Default button on the toolbar. If the install screen did not appear: 1 From your desktop, double-click the Lexmark 810 Series Installer icon. 2 Double-click Install and follow the instructions on your screen.
Removing and reinstalling the software

For Windows:

1 From your desktop, click Start

Lexmark 810 Series

Programs or All Programs Uninstall Lexmark 810 Series.
2 Follow instructions on your screen to remove the printer software. 3 Restart your computer before reinstalling the printer software. 4 Insert the CD, and then follow the instructions on your screen to
install the software. If the install screen does not appear:
1 Click Cancel on any New Hardware screens. 2 Eject and reinsert the printer software CD.
If the printer software installation screen does not appear:
a From your desktop, double-click My Computer (Windows 98,
Me, 2000). Windows XP users, click Start Setup. My Computer.
b Double-click the CD-ROM drive icon. If necessary, double-click c When the printer software installation screen appears, click

Install or Install Now.

d Follow the instructions on your screen to complete the
installation. For Mac OS X:
1 From your desktop, double-click the Lexmark 810 Series folder. 2 Double-click the Lexmark 810 Series Uninstaller application. 3 Follow the instructions on your screen to remove the printer

software.

4 Restart your computer before reinstalling the printer software. 5 Insert the CD, click Lexmark 810 Series Installer and follow the
instructions on your screen to install the software.

Finding more information

If these solutions do not solve your problem:
Call us at 1-800-332-4120.
Monday-Friday (9:00 AM - 9:00 PM EST) Saturday (Noon-6:00 PM EST) Phone number and support times may change without notice.
Refer to the Setup sheet that comes with your printer. Refer to the Users Guide or Help for your operating system:
For Windows: double-click the Lexmark 810 Series Users Guide icon on your desktop. Note: If you did not copy the Users Guide to your computer during the software installation, reinsert the printer software CD and click the View Users Guide icon. For Mac OS X:
1 From your desktop, click the 810 Series folder. 2 Double-click Lexmark 810 Series Utility. 3 Click the Help button. Refer to the Lexmark Solution Center software:

1 Click Start

Series
Programs or All Programs Lexmark Solution Center.

Lexmark 810

2 Click the Troubleshooting tab on the left side of the screen.

For Mac OS X:

1 From your desktop, double-click the Lexmark 810 Series folder

2 Double-click the 810 Series Help alias. 3 Click the Troubleshooting topic link. Go to http://support.lexmark.com/ for help.

810 Series Color Jetprinter

Setup Solutions

April 2004

www.lexmark.com

P/N 21G0048 E.C. 21G005
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. Color Jetprinter is a trademark of Lexmark International, Inc. 2004 Lexmark International, Inc. All rights reserved. 740 West New Circle Road Lexington, Kentucky 40550
Edition: April 2004 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you. This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time. Comments about this publication may be addressed to Lexmark International, Inc., Department F95/032-2, 740 West New Circle Road, Lexington, Kentucky 40550, U.S.A. In the United Kingdom and Eire, send to Lexmark International Ltd., Marketing and Services Department, Westhorpe House, Westhorpe, Marlow Bucks SL7 3RQ. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. You can purchase additional copies of publications related to this product by calling 1-800-553-9727. In the United Kingdom and Eire, call +44 (0)044. In other countries, contact your point of purchase. References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the users responsibility. Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. Other trademarks are the property of their respective owners. 2004 Lexmark International, Inc. All rights reserved. UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense.

/ Contents /

English...11

USB

USB 3
Windows 98 Windows Me Windows 2000 Windows XP Mac OS X version 10.1.5 Mac OS X version 10.2.3

USB USB USB

Windows Lexmark 810 Series 9 ) Mac OS X Lexmark 810 Series 9 )
6 ) Windows 1 Windows 98Me2000 Windows XP
2 Lexmark 810 Series Mac OS X 1 Lexmark 810 Series 2 Go Applications Center Utilities Print
OS 10.2.3 Printer Setup Utility 3 Printer List Printers Make Default OS 10.2.3 Make Default 1 Lexmark 810 Series Installer 2 Install+

Windows

Lexmark 810 Series Lexmark 810 Series

1 2

a Windows 98Me2000

Windows XP

b setup.exe c

Mac OS X

1 Lexmark 810 Series 2 Lexmark 810 Series Uninstaller 3 + Lexmark 810 Series Installer

18003324120

9:00 AM 9:00 PM 6:00 PM 8008100595
Windows Lexmark 810 Series Mac OS X
1 Lexmark 810 Series 2 Lexmark 810 Series Utility 3 Help Lexmark

Lexmark

Lexmark 810 Series

2 L L L

1 Lexmark 810 Series 2 Lexmark 810 Series Help 3 Troubleshooting http://support.lexmark.com/

English

Contents checklist
Verify that these items are in the box with your printer: Note: A USB cable may or may not be included.
1 Power supply cord 2 USB cable 3 Software CD
Color print cartridge Black or photo print cartridge Setup sheet
Note: If your printer comes with a photo print cartridge, remove it from the print cartridge storage unit before installing it. Keep unused cartridges in the storage unit.

Safety information

Use only the power supply provided with this product or the
manufacturer's authorized replacement power supply. Connect the power cord to an electrical outlet that is near the product and easily accessible. Refer service or repairs, other than those described in the user documentation, to a professional service person.
CAUTION: Do not set up this product or make any electrical or
cabling connections, such as the power cord, during a lightning storm.

Setup troubleshooting

Should your printer have a problem, this section helps you find the solution.
Symptom: The Power light does not come on when the Power button is pressed Solution: Make sure the power cord is pushed all the way into the printer. Disconnect the power cord from the wall outlet, and then from the printer. Reconnect the power cord by pushing it all the way into the connector on the printer. Make sure the printer is using a working electrical outlet. Connect it to one that other devices have been using.
Printer is not Make sure your operating system is compatible with the communicating printer, which supports these operating systems: with the computer Windows 98 Windows Me Windows 2000 Windows XP Mac OS X version 10.1.5 Mac OS X version 10.2.3 and later Is your printer connected to your computer through another device, such as a USB hub or switch box? If so, disconnect the USB cable from any other devices and directly connect it between the printer and your computer. Make sure the USB cable is securely attached to the printer and computer.
Symptom: The printer is not functioning properly or a communications error message appears when you try to use your printer
Solution: Check to see if the software was installed correctly: For Windows From your desktop, click Start Programs. Programs or All
If Lexmark 810 Series does not appear in your list of programs, see Removing and reinstalling the software on page 15. For Mac OS X Is there a Lexmark 810 Series folder on your desktop? If not, see Removing and reinstalling the software on page 15.
Alignment page or test page will not print
Verify that you removed the transparent tape from the bottom of each print cartridge. Make sure the print cartridges are installed correctly. The black cartridge or photo cartridge should be secure in the left carrier and the color cartridge should be secure in the right carrier. The Paper Feed light is blinking Make sure you did not create a paper jam by forcing the paper into the printer.
Symptom: Alignment page or test page will not print

Solution:

Press the Power button. If the Power light does not come on, see The Power light does not come on when the Power button is pressed symptom. Check to see if the printer is set as the default printer. For Windows 1 Click Start 2000). Settings Printers (Windows 98, Me, Printers and Faxes

Control Panel Click Start (Windows XP).
2 Unless there is a check mark next to the printer (indicating it is already set as the default printer), right-click Lexmark 810 Series and select Set as Default Printer. For Mac OS X 1 On your desktop, check to see if there is a Lexmark 810 Series folder. If it does not appear on your desktop, install the printer software. Applications 2 Select Go the Print Center icon. Utilities and double-click
OS 10.2.3 or later: double-click Printer Setup Utility. 3 Select your printer in the Printer List and click Printers Make Default. OS 10.2.3 or later: click the Make Default button on the toolbar. If the install screen did not appear: 1 From your desktop, double-click the Lexmark 810 Series Installer icon. 2 Double-click Install and follow the instructions on your screen.
Removing and reinstalling the software

For Windows:

1 From your desktop, click Start
Programs or All Programs Uninstall Lexmark 810 Series.
2 Follow instructions on your screen to remove the printer software. 3 Restart your computer before reinstalling the printer software. 4 Insert the CD, and then follow the instructions on your screen to
install the software. If the install screen does not appear:
1 Click Cancel on any New Hardware screens. 2 Eject and reinsert the printer software CD.
If the printer software installation screen does not appear:
a From your desktop, double-click My Computer (Windows 98,
Me, 2000). Windows XP users, click Start Setup. My Computer.
b Double-click the CD-ROM drive icon. If necessary, double-click c When the printer software installation screen appears, click

Install or Install Now.

d Follow the instructions on your screen to complete the
installation. For Mac OS X:
1 From your desktop, double-click the Lexmark 810 Series folder. 2 Double-click the Lexmark 810 Series Uninstaller application. 3 Follow the instructions on your screen to remove the printer

software.

4 Restart your computer before reinstalling the printer software. 5 Insert the CD, click Lexmark 810 Series Installer and follow the
instructions on your screen to install the software.

Finding more information

If these solutions do not solve your problem:

For customers in the U.S.A., please call us at 1-800-332-4120.
Monday-Friday (9:00 AM - 9:00 PM EST) Saturday (Noon-6:00 PM EST) For customers in Australia, please call us at 1300-362-192. For customers in New Zealand, please call us at 0800-LEXMARK (0800-539-6275). For customers in Singapore, please call us at 1800-223-9090. For customers outside the above regions, please refer to the country-specific warranty information that came with your printer. Phone number and support times may change without notice.
Refer to the Setup sheet that comes with your printer. Refer to the Users Guide or Help for your operating system:
For Windows: double-click the Lexmark 810 Series Users Guide icon on your desktop.
Note: If you did not copy the Users Guide to your computer during the software installation, reinsert the printer software CD and click the View Users Guide icon. For Mac OS X:
1 From your desktop, click the 810 Series folder. 2 Double-click Lexmark 810 Series Utility. 3 Click the Help button. Refer to the Lexmark Solution Center software:

1 Click Start

Series
Programs or All Programs Lexmark Solution Center.

Lexmark 810

2 Click the Troubleshooting tab on the left side of the screen.

For Mac OS X:

1 From your desktop, double-click the Lexmark 810 Series folder
2 Double-click the 810 Series Help alias. 3 Click the Troubleshooting topic link. Go to http://support.lexmark.com/ for help.

Windows 98 Windows Me Windows 2000 Windows XP Mac OS X 10.1.5 Mac OS X 10.2.3 USB USB USB
Windows Lexmark 810 Series 21 Mac OS X Lexmark 810 Series 21
Windows 1 Windows 98 Me 2000 (Windows XP)
2 Lexmark 810 Series Mac OS X 1 Lexmark 810 Series 2 Go Applications Center Utilities Print
OS 10.2.3 Printer Setup Utility 3 Printer List Printers Make Default OS 10.2.3 Make Default 1 Lexmark 810 Series Installer 2 Install

Lexmark 810 Series

a Windows 98Me2000

Windows XP

b Setup c d

Mac OS X

1 Lexmark 810 Series 2 Lexmark 810 Series Uninstaller 5 Lexmark 810 Series Installer

0800-008-927 (852) 2923-8111
1-800-332-4120 9:00 - 5:30
Windows Lexmark 810 Series Mac OS X
Series 2 Lexmark 810 Series Utility 3 Help Lexmark

Lexmark

1 Lexmark 810 Series Series Help 3 Troubleshooting http://support.lexmark.com/