Lexmark C500n

A high-quality, affordable color laser printer for small or home offices
Fuser and photodeveloper are rated to last the life of the printer 1200 x 600 dpi delivers stunning color images and graphics fast Front access toner and paper loading is easy, fast Wireless capability adds flexibility to your office

Product Specifications

Part Number Product Class Speed Resolution Time to First Page Processor Memory (std./max.) 22R0010 Small office color laser printer Black: Up to 31 ppm Color: Up to 8 ppm 1200 x 600 dpi Black: Up to 13 seconds Color: Up to 19 seconds 200 MHz 64MB/64MB
Lexmark C500n Lexmark C500n 1,000-page Cyan, Magenta, p g y g Yellow and Black Starter Toner Cartridges Photodeveloper Cartridge p g Waste Toner Bottle Drivers & Publications CD Power Cord

In the Box

Connectivity Standard USB, Ethernet Optional Wireless, Gigabit Ethernet Network Mgmt. Utility MarkVision Professional Operating Systems Printer Languages Fonts Size (WxDxH) Weight Acoustics Duty Cycle Warranty Media Specifications Paper Capacity (sheets) Standard Input 250 Maximum Input 780 (250 + 530) Output 250 Paper Sources Standard Input Maximum Input Output Media Types Media Sizes Media Weights 1 Plain paper, card stock, glossy paper1, envelopes, labels, transparencies Letter, A4, A5, JIS B5, legal, executive, folio, statement, universal (4.125 in. x 8.27 in. to 8.5 in. x 14 in.), envelopes (9, COM 10, DL, C5, B5) Plain paper: 16-24 lb. (60-90 g/m2). Card stock: 43-55 lb. (163-210 g/m2) Microsoft Windows, Mac OS 9.x, 10.x For a complete list, visit www.lexmark.com. Host-based Via host 18.9 in. x 16.5 in. x 15.2 in. (480 mm x 420 mm x 385 mm) 66 lb. (29 kg) 50 dBA printing; 41 dBA idle Up to 35,000 pages per month 1-year Onsite Repair
Supplies & Accessories
Supplies 5,000-page Black High Yield Toner Cartridge2 3,000-page Cyan High Yield Toner Cartridge2 3,000-page Yellow High Yield Toner Cartridge2 3,000-page Magenta High Yield Toner Cartridge2 2,500-page Black Toner Cartridge2 1,500-page Cyan Toner Cartridge2 1,500-page Yellow Toner Cartridge2 1,500-page Magenta Toner Cartridge2 Photodeveloper Cartridge (up to 120,000 images)3 Waste Toner Bottle (up to 30,000 images)3 110v Fuser Unit (up to 60,000 pages)3 C500H2KG C500H2CG C500H2YG C500H2MG C500S2KG C500S2CG C500S2YG C500S2MG C500X26G C500X27G C500X28G

Paper Handling Options

250-Sheet Drawer (Standard)
530-Sheet Drawer (22R0194)

Additional Information

U L Use Lexmark gl k glossy paper (12A5950) only. yp p ( ) only ly Yield is based on approximately 5% print coverage per color. appro imatel co erage color. 2 A t l Actual number of pages or i g will vary depending on b fp g images ill y d p di g i di id l individual customer usage usage. g
Options not pictured: 250 Sheet Legal Tray (22R0195)

Additional Accessories

Connectivity MarkNet N7020e Gigabit Ethernet External Print Server1 N4050e 802.11g Wireless Print Server1 802.11g Wireless Print Adapter2 6-foot USB Cable Transparencies (letter) Glossy Paper (letter) y r 14T0220 14T1021294 12A8240 12A5950 Cables Media
Requires USB connection Requires Ethernet connection
Lexmark, Lexmark with diamond design, MarkVision and MarkNet are trademarks of Lexmark International, Inc., registered in the United States k f k and/or other countries. All other trademarks are the property of their respective owners. 2006 Lexmark International, Inc. All rights reserved. r f

Media is paper, card stock, transparencies, labels, and envelopes. The last four are sometimes referred to as specialty media. The printer provides high quality printing on a variety of media. A number of things must be considered concerning media before printing. This chapter provides information on how to make media selections and how to care for media.

Media guidelines

Selecting the appropriate media for the printer helps avoid printing problems. The following sections contain guidelines for choosing the correct media for the printer. For detailed information about media characteristics, see the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/publications.
To ensure the best print quality and feed reliability, use 90 g/m2 (24 lb) xerographic, grain long paper. Business papers designed for general business use may also provide acceptable print quality. Lexmark recommends Lexmark part number 12A5950 for letter-size glossy paper and Lexmark part number 12A5951 for A4-size glossy paper. Always print several samples before buying large quantities of any type of media. When choosing any media, consider the weight, fiber content, and color. The laser printing process heats paper to high temperatures of 170C (338F) for non-MICR applications. Use only paper able to withstand these temperatures without discoloring, bleeding, or releasing hazardous emissions. Check with the manufacturer or vendor to determine whether the paper you have chosen is acceptable for laser printers. When loading paper, note the recommended print side on the paper package, and load paper accordingly. For more information, see Loading the trays.

Paper characteristics

The following paper characteristics affect print quality and reliability. It is recommended that these guidelines are followed when evaluating new paper stock. For detailed information, see the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/ publications.

Media specifications 18

Weight The printer can automatically feed paper weights from 60 to 176 g/m2 (16 to 47 lb bond) grain long. Paper lighter than 60 g/m2 (16 lb) might not be stiff enough to feed properly, causing jams. For best performance, use 90 g/m2 (24 lb bond) grain long paper. To use paper narrower than 182 x 257 mm (7.2 x 10.1 in.), it is recommended that the weight be greater than or equal to 90 g/m2 (24 lb bond). Curl Curl is the tendency of media to curve at its edges. Excessive curl can cause paper feeding problems. Curl can occur after the paper passes through the printer, where it is exposed to high temperatures. Storing paper unwrapped in hot, humid, cold and dry conditions, even in the trays, can contribute to paper curling prior to printing and can cause feeding problems. Smoothness The degree of smoothness of paper directly affects print quality. If the paper is too rough, the toner does not fuse to the paper properly, resulting in poor print quality. If the paper is too smooth, it can cause paper feeding or print quality issues. Smoothness needs to be between 100 and 300 Sheffield points; however, smoothness between 150 and 250 Sheffield points produces the best print quality. Moisture content The amount of moisture in the paper affects both print quality and the ability of the printer to feed the paper properly. Leave the paper in its original wrapper until it is time to use it. This limits the exposure of the paper to moisture changes that can degrade its performance. Condition paper while it is still in the original wrapper. To condition it, store it in the same environment as the printer for 24 to 48 hours before printing to let the paper stabilize in the new conditions. Extend the time several days if the storage or transportation environment is very different from the printer environment. Thick paper may also require a longer conditioning period because of the mass of material. Grain direction Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length of the paper, or grain short, running the width of the paper. For 60 to 90 g/m2 (16 to 24 lb bond) paper, grain long fibers are recommended. Fiber content Most high-quality xerographic paper is made from 100% chemically pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as cotton possesses characteristics that can result in degraded paper handling.

Store paper in its original wrapper until you load it into the printer.
Selecting preprinted forms and letterhead
Use the following guidelines when selecting preprinted forms and letterhead paper for the printer: Use grain long papers for best results. Use only forms and letterhead printed using an offset lithographic or engraved printing process. Avoid papers with rough or heavily textured surfaces.
Use papers printed with heat-resistant inks designed for use in xerographic copiers. The ink must withstand temperatures of 170C (338F) without melting or releasing hazardous emissions. Use inks that are not affected by the resin in toner. Inks that are oxidation-set or oil-based should meet these requirements; latex inks might not. If you are in doubt, contact your paper supplier. Preprinted papers such as letterhead must be able to withstand temperatures up to 170C (338F) without melting or releasing hazardous emissions.

Storing paper 21

Printing on letterhead
Check with the manufacturer or vendor to determine whether the preprinted letterhead you have chosen is acceptable for laser printers. Page orientation is important when printing on letterhead. Use the following table for help when loading letterhead in the media sources. Media source or process Tray 1 (Standard tray) Tray 1 (Optional 250-sheet legal size tray) Tray 2 Optional 530-sheet drawer Print side Printed letterhead faceup Printed letterhead faceup Top of page Letterhead goes toward the rear of the tray Letterhead goes toward the rear of the tray

Transparencies

You can feed transparencies from the standard tray. Try a sample of any transparencies you are considering using with the printer before buying large quantities. When printing on transparencies: Be sure to set the Media Type to Transparency from the printer driver to avoid damaging your printer. Use transparencies designed specifically for laser printers. Transparencies must be able to withstand temperatures of 170C (338F) without melting, discoloring, offsetting or releasing hazardous emissions. To prevent print quality problems, avoid getting fingerprints on the transparencies when you handle them. Before loading transparencies, fan the stack to prevent sheets from sticking together.

Envelope flap

Supported

Envelope seam

Unsupported

Storing paper 23

Labels
Your printer can print on many labels designed for use with laser printers, except for vinyl labels. These labels are supplied in letter size, A4 size, and legal size sheets. Label adhesives, face sheet (printable stock), and topcoats must be able to withstand temperatures of 170C (338F) and pressure of 25 pounds per square inch (psi). Try a sample of any labels you are considering using with the printer before purchasing a large quantity. For detailed information on label printing, characteristics and design, see the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/publications. When printing on labels: Set the Media Type to Labels. Set the Media Type from the printer driver. Do not load labels together with paper or transparencies in the same source; mixing media can cause feeding problems. Do not use label sheets with a slick backing material. Do not print within 1 mm (0.04 in.) of the die cut. Use full label sheets. Partial sheets may cause labels to peel off during printing, resulting in a jam. Partial sheets also contaminate your printer and your cartridge with adhesive, and could void your printer and cartridge warranties. Use labels that can withstand temperatures of 170C (338F) without sealing, excessive curling, wrinkling, or releasing hazardous emissions. Do not print within 1 mm (0.04 in.) of the edge of the label, of the perforations, or between die-cuts of the label. Do not use label sheets that have adhesive to the edge of the sheet. We recommend zone coating of the adhesive at least 1 mm (0.04 in.) away from edges. Adhesive material contaminates your printer and could void your warranty. If zone coating of the adhesive is not possible, a 3 mm (0.125 in.) strip should be removed on the leading and driver edge, and a non-oozing adhesive should be used. Remove a 3 mm (0.125 in.) strip from the leading edge to prevent labels from peeling inside the printer. Portrait orientation is preferred, especially when printing bar codes. Do not use labels that have exposed adhesive.
For detailed information on label printing, characteristics, and design, see the Card Stock & Label Guide, available on the Lexmark Web site at www.lexmark.com/publications.

Storing paper 24

Pull the standard tray completely out. Squeeze the length guide tabs together as shown in step 2 on page 32. Slide the guide to the correct position for the size of envelope you are loading.
Loading envelopes in the standard tray 34
Squeeze the width guide tabs as shown in step 3 on page 32. Slide the width guide to the correct position for the size of envelope you are loading. Notice the size indicators on the bottom left of the tray. Push the envelope stack aid tabs toward each other. They snap into place. Note: These tabs keep a stack of envelopes in the proper position for feeding.
Flex a stack of envelopes back and forth and then straighten the edges on a level surface. Press down the corners to flatten them.
Fan the envelopes. This prevents the edges of the envelopes from sticking together and helps them feed properly.
Loading envelopes in the standard tray 35
Load envelopes flap side down with the stamp area and flap on the left. The end of the envelope with the stamp area enters the printer first. Warning: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self-stick adhesives. These envelopes may severely damage the printer. The stamp is shown in the illustration only for placement.

PA P LAB A TR

ER EL NS PA R EN CY
Insert the standard tray.
Loading envelopes in the standard tray 36
Using the media support in the output bin
Use the media support so a stack of media does not skew in the output bin. To use the media support:
Grasp the edges of the media support at the indentations in the output bin. Lift the media support. Lower the media support into place so that it is now at an angle.
The media support is inclined so your stacked media now remains in a neater stack in the output bin. Note: Do not leave the media support inclined if you are printing transparencies.
Using the media support in the output bin 37

Maintenance

The following sections deal with topics for a network administrator in charge of the printer.

Maintaining your printer

Periodically, you need to complete certain tasks to maintain optimum print quality. These tasks are covered in this chapter. If several people are using the printer, you may want to designate a key operator to do the setup and maintenance of your printer. Refer printing problems and maintenance tasks to this key operator. In the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark Authorized Supplies Dealers in your area. In other countries or regions, visit the Lexmark Web site at www.lexmark.com or contact the place where you bought your printer.

Make sure the printer is on and the Ready message appears. Press Press. until you see Not Ready. for 3 seconds until you see Utility Menu, and then press.
Press and hold Press Press Press
until you see Clear Fuser, and then press until you see Execute, and then press to return to Ready.
.The fuser count is now reset.
If you need more information about changing menu settings, see the Menus and Messages Guide on the Software and Documentation CD.
Ordering a waste toner bottle
When the Replace WT. Pack message appears, the waste toner bottle is nearly full and will need to be replaced. The printer will be able to print approximately 50 more pages and then will no longer print until the waste toner bottle is replaced. Order Lexmark part number C500X27G.
Ordering a photodeveloper cartridge
When the Replace Belt CG message appears, the photodeveloper cartridge has been exhausted and will need to be replaced. Order Lexmark part number C500X26G.After a new photodeveloper cartridge is installed, reset the photodeveloper count.
until you see Clear Belt CG, and then press until you see Execute, and then press to return to Ready.
.The photodeveloper belt count is now reset.
Ordering supplies and maintenance items 39
Maintaining your printer for long term storage
If you turn the printer off for an extended period, remove the fuser. Pull the fuser pressure release levers open and then store the fuser. To pull the fuser pressure release levers open, see page 45 for an illustration.

Storing supplies

Use the following guidelines for proper storage.
These help avoid media feeding problems and uneven print quality: For best results, store media in an environment where the temperature is approximately 21C (70F) and the relative humidity is 40%. Store cartons of media on a pallet or shelf, rather than directly on the floor. If you store individual packages of media out of the original carton, make sure they rest on a flat surface so the edges do not buckle or curl. Do not place anything on top of the media packages.
Storing the toner cartridges
Store toner cartridges in their original packaging until you are ready to install them. Do not store toner cartridges in: Temperatures greater than 40C (104F) An environment with extreme changes in humidity or temperature Direct sunlight Dusty places A car for a long period of time An environment where corrosive gases are present An environment with salty air

Replacing the photodeveloper cartridge 50
Grasp the handle of the new photodeveloper cartridge and align it with its opening. Gently lower it into place.
Push the latches away from each other to lock the photodeveloper cartridge into place.
Close the top door. Turn the printer on. When the printer returns to Ready, reset the photodeveloper belt count. See Ordering a photodeveloper cartridge for information on resetting the belt count.
Replacing the photodeveloper cartridge 51
Recycling Lexmark products
To return your Lexmark products to Lexmark for recycling:
Visit our Web site: www.lexmark.com/recycle Follow the instructions on your screen.
Cleaning the printhead lens
Clean the printhead lens when you see print quality problems as mentioned in in the Troubleshooting chapter.
Turn the printer off. Pull the front door release latch forward and gently lower the front door. See the illustrations in Replacing the toner cartridges on page 41 if you need help. Remove all of the toner cartridges one at a time. Open the top door. See the illustrations in Replacing the photodeveloper cartridge on page 49 if you need help. Remove the photodeveloper cartridge. See the illustrations in Replacing the photodeveloper cartridge on page 49 if you need help. Pull on the tabs to lift the lens cover.
Recycling Lexmark products 52
Gently wipe the printhead lens in one direction using a clean, dry lint-free cloth.
Push the lens cover down.
Replace the Photodeveloper cartridge, for more information see Replacing the photodeveloper cartridge on page 49. Push the latches away from each other to lock the photodeveloper cartridge into place. Close the top door. Install all of the toner cartridges. See Replacing the toner cartridges on page 41.
Cleaning the printhead lens 53
Close the front door. Turn the printer on.
Cleaning the printhead lens 54

Clearing jams

Hints for avoiding jams
The following hints can help you avoid jams: Use only recommended paper or specialty media (referred to as media). See Media guidelines for more information. See the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/ publications for more information about which media will provide optimum results for your printing environment. If you need detailed information before purchasing large quantities of customized media, see the Card Stock & Label Guide. See Loading the trays to load media properly. Do not overload the media sources. Make sure the stack height does not exceed the maximum height indicated by the load line labels in the sources. Do not load wrinkled, creased, damp, or curled media. Flex, fan, and straighten media before you load it. Do not use media that you have cut or trimmed yourself. Do not mix media sizes, weights, or types in the same media source. Use only recommended paper. For more information, see Unacceptable paper. Make sure the recommended print side is faceup when loading all trays for simplex (single-sided) printing. Keep media stored in an acceptable environment. For more information, see Storing media. Do not remove trays during a print job. Push all trays in firmly after loading them. Make sure the guides in the trays are properly positioned for the size of media you have loaded. Make sure the guides are not placed too tightly against the stack of media. Make sure all cables that connect to the printer are correctly attached.

Clearing jams 55
Identifying the media path
The following illustration shows the path that media travels through the printer. The path varies depending on the input source (tray 1 or tray 2).

Tray1 JAM-A Tray2 JAM-A

Identifying the media path 56

Accessing jam areas

Open doors and covers, and remove trays to access jam areas. The illustration shows the location of sources and possible jam areas.

Rear door

Standard tray (Tray 1) 530-sheet tray (Tray 2)
Use the following table to locate instructions for a particular jam; however, to resolve any message, you must clear all media from the media path. Jam message JAM-A Tray, Rear (tray 1) JAM-A Tray, Rear(tray 2) JAM-B Rear JAM-C Rear Go to page 60 62
Identifying the media path 57
JAM-A Tray, Rear (tray 1)
A JAM-A Tray, Rear message indicates the media is jammed in either tray 1 or tray 2. The affected tray is indicated by the Tray x message. Tray x could be the 250-sheet letter size tray or the optional 250-sheet legal size tray (Tray 1), or the optional 530-sheet tray (Tray 2).
Pull the tray out. Remove the tray completely. For a misfeed of the media, the single piece of media is laying on top of the stack. Pull it straight out.
For media jammed behind the tray area, locate the jam on the bottom surface of the tray housing. You may have to reach far under the printer to locate the jam, as shown in the following illustration. Pull the jam straight out.
Identifying the media path 58

JAM-A Tray, Rear(tray 2)

A JAM-A Tray, Rear message indicates the media is jammed in either tray 1 or tray 2. The affected tray is indicated by the Tray x message. To clear a jam from the optional 530-sheet tray (Tray 2):
For media jammed behind the tray area, locate the jam on the bottom surface of the support unit. You may have to reach far under the printer to locate the jam. Pull the jam straight out.
Push the tray into the support unit.
Identifying the media path 59

JAM-B Rear

A JAM-B Rear message indicates the media is jammed behind the rear door.
Push the rear door release latch.
Identifying the media path 60
Pull the fuser pressure release levers to release tension on the media. Grasp each side of the jammed media. Pull it to the rear of the printer and then out. Fuser pressure release lever

To adjust the SleepTime (power saver) setting in the Config Menu:
Make sure the printer is on and the Ready message appears. Press Press Press. until you see Config Menu, and then press until you see SleepTime, and then press.
Press until you see the desired number of minutes, and then press. Minute settings available range from 5240. If needed, the power saver can also be Disabled. For more information on disabling the power saver, see Disabling and enabling power saver. Press to return to Ready.

Administration 63

Disabling and enabling power saver
To adjust the SleepMode (power saver) setting in the Config Menu:
Make sure the printer is on and the Ready message appears. Press Press Press Press Press. until you see Config Menu, and then press until you see SleepMode, and then press.
until you see off (choose on to enable), and then press to return to Ready.
Disabling and enabling power saver 64

Troubleshooting

Solving basic printer problems
Sometimes printer problems are very easy to solve. When you have a problem, first make sure that: If a message is displayed on the operator panel, you consult the Menus and Messages Guide on the Software and Documentation CD. The printer power cord is plugged into the printer and a properly grounded electrical outlet. The printer power switch is on. The electrical outlet is not turned off by any switch or breaker. Other electrical equipment plugged into the outlet is working. All options are properly installed.
If you have checked all of the above and still have a problem, turn the printer power off, wait for about 10 seconds, and then turn the printer power on. This often fixes the problem.
Checking an unresponsive printer
When you have a problem, first make sure that: The printer power cord is plugged into the printer and a properly grounded electrical outlet. The printer power switch is on. The electrical outlet is not turned off by any switch or breaker. Other electrical equipment plugged into the outlet is working. You try turning the printer off, then wait for about 10 seconds, and turn the printer on. This often fixes the problem. Your printer driver settings are correct. Note: If an error message appears, see the Menus and Messages Guide on the Software and Documentation CD.

Troubleshooting 65

Solving display problems
Symptom Operator panel is blank. Cause Action The printer self test failed. Turn the printer off, wait about 10 seconds, and turn the printer on. Warming Up appears on the operator panel. When the test is completed, Ready is displayed. If the messages do not appear, turn the printer off and contact the Lexmark Customer Support Center at 1-859-232-3000 or http://support.lexmark.com. Settings in the software application, the printer driver, or the printer utilities are overriding the settings made from the operator panel. Change the menu settings from the printer driver, the printer utilities, or the software application instead of the operator panel. Disable the settings in the printer driver, the printer utilities, or the software application so you can change settings from the operator panel.

Print too dark

The toner cartridges are defective. Replace the toner cartridges.
Solving print quality problems 68
Symptom Transparency print quality is poor (Print has inappropriate light or dark spots, toner is smeared, horizontal or vertical light bands appear, or color does not project.) Toner specks
Cause You are using transparencies that do not meet the printer specifications.
Solution Use only transparencies recommended by the printer manufacturer.
The toner cartridges are defective. Replace the toner cartridges. The fuser is worn or defective. Replace the fuser. Toner is in the paper path. Call for service. The fuser is worn or defective. Replace the fuser.
Toner rubs off the paper easily when you handle the sheets. Gray background
Uneven print density The toner cartridges and the photodeveloper cartridge are defective. Replace the toner cartridges and the photodeveloper cartridge.
Ghost images The photodeveloper cartridge is not functioning properly. Make sure the Media Type setting in the driver is correct for the paper or specialty media you are using. Replace the photodeveloper cartridge. Call for service.
Clipped images (Some of the print is cut off on the sides, top, or bottom of the paper.)
Guides in the selected tray are set for a different size paper than what is loaded in the tray.
Move the guides in the tray to the proper positions for the size loaded.
Solving print quality problems 69
Symptom Incorrect margins
Cause Guides in the selected tray are set for a different size paper than what is loaded in the tray. Guides in the selected tray are not in the correct position for the paper size loaded in the tray. The toner cartridges are defective or empty.
Solution Move the guides in the tray to the proper positions for the size loaded. Move the guides in the tray to the proper positions for the size loaded. Replace the toner cartridges.
Skewed print (Print is inappropriately slanted.) Blank pages Solid color pages
The toner cartridges are defective. Replace the toner cartridges. Your printer requires servicing. Call for service.

Solving color quality problems
This section helps answer some basic color-related questions.
Frequently asked questions (FAQ) about color printing

What is RGB color?

Red, green, and blue light can be added together in various amounts to produce a large range of colors observed in nature. For example, red and green light can be combined to create yellow light. Televisions and computer monitors create colors in this manner. RGB color is a method of describing colors by indicating the amount of red, green, and blue light needed to reproduce a particular color.

What is CMYK color?

Cyan, magenta, yellow, and black inks or toners can be printed in various amounts to produce a large range of colors observed in nature. For example, cyan and yellow can be combined to create green. Printing presses, inkjet printers, and color laser printers create colors in this manner. CMYK color is a method of describing colors by indicating the amount of cyan, magenta, yellow, and black needed to reproduce a particular color.
How is color specified in a document to be printed?
Software applications typically specify document color using RGB or CMYK color combinations. Additionally, they commonly let users modify the color of each object in a document. Since the procedures to modify colors vary depending on the application, see the software application Help section for instruction.
How does the printer know what color to print?
When a user prints a document, information describing the type and color of each object in the document is sent to the printer. The color information is passed through color conversion tables that translate the color into appropriate amounts of cyan, magenta, yellow, and black toner needed to produce the desired color. The object type information lets different color conversion tables be used for different types of objects. For example, it is possible to apply one type of color conversion table to text while applying a different color conversion table to photographic images.
Solving color quality problems 70

Solving option problems

Symptom The option does not operate correctly after it is installed, or it stops working. Cause The option is not installed correctly. Cables connecting the option to the printer are not attached correctly. The printer driver does not recognize that the option is installed. Solution Remove the option, and then reinstall it. Check the cable connections. See the Setup Sheet for instructions. Look at the driver settings and verify that all the printer configuration settings are correct. If an option does not appear in the driver settings, it is not installed properly. See Installing and removing options for installation procedures and reinstall the option.

Optional 530-sheet drawer: Make sure the connection between the drawer and the printer is made securely. For more information, see Installing a 530-sheet drawer for installation instructions.
Solving media feed problems
Symptom Paper frequently jams. Cause You are using paper that does not meet the printer specifications. Solution Use recommended media. See the Card Stock & Label Guide available on our Lexmark Web site at www.lexmark.com for detailed specifications. See Clearing jams for more information. See Hints for avoiding jams for information that can help prevent jams from occurring. Make sure the stack of paper you load does not exceed the maximum stack height indicated by the load line on the tray. Move the guides in the tray to the correct position. See Loading the trays for detailed instructions. Load paper from a fresh package. Store paper in its original wrapper until you load it. See Storing media for more information. Replace the fuser. See Replacing the fuser. Clear media from the entire path, open the door indicated by the operator panel message, clear the jam, and close the door. The printer resumes printing. See Identifying the media path for more information.
You have loaded too much paper or too many envelopes. Guides in the selected tray are not set to the appropriate position for the size paper loaded. The paper has absorbed moisture due to high humidity.
The fuser may be damaged. The JAM-x message remains after you remove the jammed media. You have not cleared the entire media path, or you did not open the door specified by the message to check for jams in this area.
Solving option problems 71
Solving network printing problems
Problem Job did not print or incorrect characters printed. Action Verify that the Lexmark internal print server or external print server is set up properly and the network cable is connected. For more details, See the Software and Documentation CD that shipped with your printer.

Solving other problems

Problem I need to get updated printer drivers or utilities. Action See the drivers CD that came with your printer. It contains printer drivers and utilities. Visit the Lexmark Web site, www.lexmark.com, for the most current printer drivers or utilities. See the Technical Reference available on the Lexmark Web site at www.lexmark.com.

Statement of Limited Warranty

C500n printer

Lexmark International, Inc. Lexington, KY This limited warranty applies to the United States and Canada. For customers outside the U.S., refer to the country-specific warranty information that came with your product. This limited warranty applies to this product only if it was originally purchased for your use, and not for resale, from Lexmark or a Lexmark Remarketer, referred to in this statement as Remarketer.

Limited warranty

Lexmark warrants that this product: Is manufactured from new parts, or new and serviceable used parts, which perform like new parts Is, during normal use, free from defects in material and workmanship

Notices 77

If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option). If this product is a feature or option, this statement applies only when that feature or option is used with the product for which it was intended. To obtain warranty service, you may be required to present the feature or option with the product. If you transfer this product to another user, warranty service under the terms of this statement is available to that user for the remainder of the warranty period. You should transfer proof of original purchase and this statement to that user.

Limited warranty service

The warranty period starts on the date of original purchase as shown on the purchase receipt and ends 12 months later provided that the warranty period for any supplies and for any maintenance items included with the printer shall end earlier if it, or its original contents, are substantially used up, depleted, or consumed. The Fuser Unit and Photodeveloper, and any other items for which a Maintenance Kit is available are substantially consumed when the printer displays a Life Warning or Scheduled Maintenance message for such item. To obtain warranty service you may be required to present proof of original purchase. You may be required to deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location. When warranty service involves the exchange of a product or part, the item replaced becomes the property of the Remarketer or Lexmark. The replacement may be a new or repaired item. The replacement item assumes the remaining warranty period of the original product. Replacement is not available to you if the product you present for exchange is defaced, altered, in need of a repair not included in warranty service, damaged beyond repair, or if the product is not free of all legal obligations, restrictions, liens, and encumbrances. Before you present this product for warranty service, remove all print cartridges, programs, data, and removable storage media (unless directed otherwise by Lexmark). For further explanation of your warranty alternatives and the nearest Lexmark authorized servicer in your area contact Lexmark on the World Wide Web at http://support.lexmark.com. Remote technical support is provided for this product throughout its warranty period. For products no longer covered by a Lexmark warranty, technical support may not be available or only be available for a fee.

Notices 78

Additional rights
Some states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions contained above may not apply to you. This limited warranty gives you specific legal rights. You may also have other rights that vary from state to state.

Notices 79

adjusting Power Saver 63, 64 avoiding jams, hints 55 avoiding media jams 15

Indicator light 5

jam messages JAM-A Tray, Rear 58 JAM-B Rear 60 JAM-C Rear 62 jams avoiding 55 clearing, media path 56 hints to avoid 55
Back button 5 button back 5 stop 5
canceling, print job printer operator panel 16 card stock, guidelines 25 characteristics, media 18 letterhead 21 cleaning, printhead lens 52 clearing jams, possible jam areas 56 current menu settings 17 with menu settings page 17
labels guidelines 24 printer maintenance 24 laser notices 77 letterhead 21 guidelines 21 page orientation 22 printing 22 Lexmark Authorized Supplies Dealers 38 loading standard tray envelopes 34 letterhead 34 trays optional 530-sheet tray 30 standard tray 30

display panel 6

electronic emission statement 74 envelopes, guidelines 22 escape codes 72
factory default settings, restoring 63 FCC statement 74 fuser, replacing 44
Macintosh 16 maintaining the printer 38 toner cartridges, storing 40 media guidelines 18 letterhead 21 letterhead, printing 22 letterhead guidelines 21 loading instructions based on source 22 storing 25, 40 transparencies, guidelines 22 media jams avoiding 15, 55 media specifications
guidelines avoiding jams 15 card stock 25 envelopes 22 labels 24 media 18 printing letterhead 22
characteristics 18 sizes 26 types 28 weights 28 media support, using 37 menu settings page, printing 17 menus, printing menu settings page 17 model type 72, 74

Navigation buttons 5

optional 250-sheet legal-size tray 30 options verifying installation with menu settings page 17 ordering maintenance items 38 fuser 39 photodeveloper cartridge 39 waste toner bottle 39 supplies 38 toner cartridges 38 output bin, media support 37 overview, printer 4