SB5120 SURFboard Cablepower of broadband to work for Modem Prepare to experience the Internet without limits and put the
S P E C I F I C AT I O N S H E ET
HIGHLIGHTS Compatible with Windows 95/98/2000/ME/NT/XP Mac, , Linux, and UNIX DOCSIS 1.1- and 2.0-certified Integrated A-TDMA and S-CDMA technology for up to 30 Mpbs upstream data rate WHQL-certified USB drivers for Windows 2000/ME/XP New, stylish industrial design saves valuable desk space Front-panel status LEDs and built-in HTML-based diagnostics for quick and easy troubleshooting USB and Ethernet connectivity simplifies installation Supports up to 32 users (one via USB and 31 via Ethernet or 32 users on Ethernet) Capable of downloading at speeds up to 100 times faster than 28.8k analog phone modem* No telephone lines neededalways on, always connected
you with a Motorola cable modem
Motorolas next-generation SURFboard Cable Modem (SB5120) incorporates the latest DOCSIS 2.0 Advanced Time Division Multiple Access (A-TDMA) and Synchronous Code Division Multiple Access (S-CDMA) technologies to provide up to three times greater upstream capacity than DOCSIS 1.0/1.1 systems. Packed with power, the SB5120 is interoperable and backward-compatible with DOCSIS 1.0 and 1.1 for a fast and timely transition. Operators can deploy the SB5120 today without a service interruption. The Motorola SURFboard SB5120 is flexible, allowing operators to maximize their current infrastructure investments and also offer additional cost-effective services, all at the same time. Convenient for both operators and end-users alike, the SURFboard SB5120 ensures end-user security via a top-mounted Standby switch that quickly isolates the USB and Ethernet connection to the PC without disconnecting the cable modem from the RF network. Whats more, the SB5120 simplifies troubleshooting with its front-panel status indicator LEDs and integrated HTML diagnostics page. The SURFboard SB5120 is competitively priced and includes many of the valuable features found in previous SURFboard models, such as USB and Ethernet connectivity, software upgrades available over the network, proven field reliability, a quality, advanced RF design, and a high-performance processor. Highly functional and attractive, the Motorola SURFboard SB5120 features a new, compact design that is a stylish and clutter-free addition to virtually any desktop.
SB5120 SURFBOARD CABLE MODEM
G E N E R A L S P E C I F I C AT I O N S Cable Interface CPE Network Interface Data Protocol Dimensions Power I N P U T P OW E R North America Outside North America E N V I R O N M E NTA L Operating Temperature Storage Temperature Operating Humidity D OW N S T R E A M Modulation Maximum Data Rate* Bandwidth Symbol Rate Operating Level Range Input Impedance UPSTREAM Modulation Maximum Channel Rate** Bandwidth Symbol Rates Operating Level Range A-TDMA
F-connector, female, 75 USB, 10/100Base-T Ethernet TCP/IP 6.2 in H x 2.3 in W x 6.0 in D (15.75 cm x 5.84 cm x 15.24 cm) 9 W (nominal) 105 to 125 VAC, 60 Hz 100 to 240 VAC, 50 to 60 Hz 32 F to 104 F (0 C to 40 C) 22 F to 176 F (30 C to 80 C) 0% to 95% R.H. (non-condensing) 64 or 256 QAM 38 Mbps 6 MHz 64 QAM 5.069 Msym/s, 256 QAM 5.361 Msym/s 15 to 15 dBmV 75 (nominal) 8***, 16, 32***, 64***, 128*** QAM or QPSK 30 Mbps 200 kHz, 400 kHz, 800 kHz, 1.6 MHz, 3.2 MHz, 6.4*** MHz 160, 320, 640, 1280, 2560, and 5120*** ksym/s 8 to 54 dBmV (32 QAM, 64 QAM) 8 to 55 dBmV (8 QAM, 16 QAM) 8 to 58 dBmV (QPSK)
S-CDMA Output Impedance Frequency Range Compatibility PC
8 to 53 dBmV (all modulations) 75 (nominal) 5 to 42 MHz (edge to edge) 80486, Pentium, or later; Windows 2000 or XP or Linux with Ethernet connection (older versions of Windows, although not specifically supported, will work with this cable modem)
Macintosh UNIX Home Networking
Power PC or later; OS 8 or higher; Ethernet connection Ethernet connection Ethernet router or wireless access point
* Actual speeds will vary, and are often less than the maximum possible. Data transmission speed is approximate and depends on the configuration and capacity of your network, as well as the amount of traffic on the network. ** Actual data throughput will be less due to physical layer overhead (error correction coding, burst preamble, and guard interval). *** With A-TDMA- or S-CDMA-enabled CMTS. **** With S-CDMA-enabled CMTS. Certain features may not be activated by your service provider, and/or their network settings may limit the features functionality. Additionally, certain features may require a subscription. Contact your service provider for details. All features, functionality, and other product specifications are subject to change without notice or obligation.

Motorola, Inc. 101 Tournament Drive, Horsham, Pennsylvania 19044 U.S.A. www.motorola.com
MOTOROLA, the Stylized M Logo, and SURFboard are registered in the U.S. Patent and Trademark Office. Microsoft, Windows, Windows Me, and Windows XP are trademarks or registered trademarks of Microsoft Corporation. Euro-DOCSIS is a registered trademark of Cable Laboratories, Inc. Macintosh is a registered trademark of Apple Computer, Inc. Linux is a registered trademark of Linus Torvalds. UNIX is a registered trademark of The Open Group in the United States and other countries. All other product or service names are the property of their respective owners. Motorola, Inc. 2007 541722-001-b 5787- 1207 - 0K

Title SB5100 Series Cable Modem User Guide
Click your selection (there is a complete Contents on page v):

Introduction

Introduces your SURFboard cable modem and the controls on the Top and Front Panel and Rear Panel.

Before You Begin

Lists the items needed to install your SURFboard cable modem and describes Precautions, Signing Up for Service, and Computer System Requirements.
Installation and Configuration Overview
Provides an overview and links for cabling and configuring your SURFboard cable modem, including Setting Up a USB Driver.

Troubleshooting

Provides suggestions to fix common problems.

Contact Us

Provides contact information.
Frequently Asked Questions
Provides answers to common questions about the SURFboard cable modem. Next page

SURFboard Cable Modem

WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS DEVICE TO RAIN OR MOISTURE. THE DEVICE SHALL NOT BE EXPOSED TO DRIPPING OR SPLASHING AND NO OBJECTS FILLED WITH LIQUIDS, SUCH AS VASES, SHALL BE PLACED ON THE DEVICE. CAUTION: TO ENSURE REGULATORY AND SAFETY COMPLIANCE, USE ONLY THE PROVIDED POWER AND INTERFACE CABLES. TO PREVENT ELECTRICAL SHOCK, DO NOT USE THIS PLUG WITH AN EXTENSION CORD, RECEPTACLE, OR OTHER OUTLET UNLESS THE BLADES CAN BE FULLY INSERTED TO PREVENT BLADE EXPOSURE. CAUTION: DO NOT OPEN THE UNIT. DO NOT PERFORM ANY SERVICING OTHER THAN THAT CONTAINED IN THE INSTALLATION AND TROUBLESHOOTING INSTRUCTIONS UNLESS YOU ARE QUALIFIED TO DO SO. REFER ALL SERVICING TO QUALIFIED SERVICE PERSONNEL. Caution: Changes Or Modifications Not Expressly Approved By The Party Responsible For Compliance Could Void The Users Authority To Operate The Equipment. It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected. This is to avoid damaging the equipment by local lightning strikes and other electrical surges. This product was qualified under test conditions that included the use of the supplied cable between system components. To be in compliance with regulations, the user must use this cable and install it properly. Different types of cord sets may be used for connections to the main supply circuit. Use only a main line cord that complies with all applicable product safety requirements of the country of use. Installation of this product must be in accordance with national wiring codes. To prevent overheating, do not block the ventilation holes on the sides of the cable modem. Wipe the cable modem with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the unit or use forced air to remove dust.
SB5100 Series Cable Modem User Guide
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC. Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help.

This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations. Cet appareil numrique de la classe B respects toutes les exigences du Rglement sur le matriel brouilleur du Canada.
This product is provided with a separate a separate Regulatory, Safety, Software License, and Warranty Information card. If one is not provided with this product, please ask your service provider or point-of-purchase representative, as the case may be.
THIS PRODUCT IS IN COMPLIANCE WITH ONE OR MORE OF THE STANDARDS LISTED ON THE REGULATORY, SAFETY, SOFTWARE LICENSE, AND WARRANTY INFORMATION CARD. NOT ALL STANDARDS APPLY TO ALL MODELS. NO WARRANTIES OF ANY KIND ARE PROVIDED BY MOTOROLA WITH RESPECT TO THIS PRODUCT, EXCEPT AS STATED ON THE REGULATORY, SAFETY, SOFTWARE LICENSE, AND WARRANTY INFORMATION CARD. MOTOROLAS WARRANTIES DO NOT APPLY TO PRODUCT THAT HAS BEEN REFURBISHED OR REISSUED BY YOUR SERVICE PROVIDER.
Copyright 2003 by Motorola, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation or adaptation) without written permission from Motorola, Inc. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Motorola may make improvements or changes in the product(s) described in this manual at any time. MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. Microsoft, Windows, and Windows Me are registered trademarks and Windows XP is a trademark of Microsoft Corporation. Microsoft Windows screen shots are used by permission of Microsoft Corporation. Macintosh is a registered trademark of Apple Computer, Inc. Navigator is a registered trademark of Netscape Communications Corporation. UNIX is a registered trademark of the Open Group in the United States and other countries. All other product or service names are the property of their respective owners. Motorola, Inc. 2003.

Contents

Introduction..... 1 Top and Front Panel.... 2 Rear Panel..... 3 Before You Begin..... 4 Precautions..... 5 Signing Up for Service.... 6 Computer System Requirements.... 7 Ethernet Card..... 7 USB Connection..... 7 Installation and Configuration Overview... 8 Cabling and Startup for a Single User.... 9 Setting Up a USB Driver..... 11 Setting Up a USB Driver in Windows 98.... 12 Setting Up a USB Driver in Windows 2000... 16 Setting Up a USB Driver in Windows Me... 20 Setting Up a USB Driver in Windows XP... 21 Configuring TCP/IP.... 22 Configuring TCP/IP in Windows 95, 98, or Windows Me... 23 Configuring TCP/IP in Windows 2000... 26

E CEIV

ON LI N E

TI /AC VI

D T AN B
SB5100 SURFboar d Cable Modem

Standby

This light does not flash
During normal operation, the Power, Receive, Send, and Online lights are on and the PC/Activity light flashes when the cable modem is transferring data.

Home Print Exit

Rear Panel
The rear panel provides cabling connectors and the power receptacle.

Key Item

E THERNET USB C AB LE
USB CPE MAC ID: A BDCEF0 12345

Description

The Ethernet port provides a connection to Ethernet equipped computers using a cable terminated with an RJ-45 connector. The USB port provides a connection to USB equipped computers. The CABLE port provides a connection to the coaxial cable (coax) outlet. This connector provides power to the cable modem.
ETHERNET USB CABLE +12VDC
HFC MAC ID: ABCDEFS N: PP / PPMMYJJJSS SSSCAABBCCCC CUSTOMER S/N:BCDFGHJKLMNP

+12VDC

Before you begin the installation, check that you received the following items with your SURFboard cable modem:
Power adapter 10/100Base-T Ethernet cable USB cable SURFboard Cable Modem CD-ROM
Connects the SURFboard cable modem to a power adapter to connect to the AC electrical outlet Connects to the Ethernet port Connects to the USB port Contains the User Guide and USB drivers
You will need 75-ohm coaxial cable with F-type connectors to connect your cable modem to the nearest cable outlet. If a TV is connected to the cable outlet, you may need a 5-900 MHz RF splitter and a total of three coaxial cables to connect both the TV and the cable modem. The coaxial cable and RF splitter are available at consumer electronic stores.

Precautions

To avoid damaging your cable modem or PC with static electricity: Postpone cable modem installation until there is no risk of thunderstorm or lightning activity in the area. To avoid damaging the cable modem with static electricity:

ETHERNET USB

Always first connect the coaxial cable to the grounded cable TV wall outlet. Before you connect or disconnect the USB or Ethernet cable from your cable modem or PC, always touch the coaxial cable connector on the cable modem to release any static charges.
To prevent overheating the cable modem, do not block the ventilation holes on its sides.
H FC MAC ID: AB CDEF012345 S/ N: PP PPMMYJJJSS SSSCA ABBCCCC C US TOME S/N:BCDFGHJKLMNP R
Before you connect or disconnect the USB or Ethernet cable, always touch the coaxial cable connector on the cable modem.

C ABLE

U S CPE MAC ID: A B BDCEF012345
Do not open the cable modem. Refer all service to your cable service provider. Always make the wall connection first. Wipe the cable modem with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the unit or use forced air to remove dust.

Allow 5 to 30 minutes to power up the first time because the SURFboard cable modem must find and lock on the appropriate channels for communications.

E THERNET

Be sure your computer is on and the cable modem is unplugged. Connect one end of the coaxial cable to the cable outlet or splitter. Connect the other end of the coaxial cable to the CABLE connector on the cable modem. Hand-tighten the connectors to avoid damaging them. Insert the SURFboard Cable Modem CD-ROM into your CD-ROM drive. Plug the power cord into the +12VDC connector on the cable modem and the electrical outlet. This turns the SURFboard cable modem on. You do not need to unplug it when not in use. Check that the lights on the cable modem front cycle through this sequence:

To cable outlet (step 2)

SURFboard cable modem
Always connect coaxial cable to the wall outlet first.

USB C AB LE

HFC MAC ID: ABCDEFCUSTOMER S/N:BCDFGHJKLMNP USB CPE MAC ID: A BDCEF0 12345
S N: PP / PPMMYJJJSS SSSCAABBCCCC
To electrical outlet (step 4)
Power flashes during the self-test and changes to solid green when the self-test is successfully complete. Receive flashes while scanning for the receive (downstream) channel and changes to solid green when it is connected. Send flashes while scanning for the send (upstream) channel and changes to solid green when it is connected. Online flashes while the cable modem downloads configuration data and changes to solid green when the download is complete.
Cabling and Startup for a Single User, continued

Caution

Do not connect both the Ethernet and USB cables to the same computer. Connect to either Ethernet or USB
Connect your computer to the cable modem using USB or Ethernet: USB: Be sure the SURFboard Cable Modem CD-ROM is inserted in your CD-ROM drive. Connect the USB cable to the USB port on the cable modem. Connect the other end to the USB port on your computer. Then perform Setting Up a USB Driver on page 11. Ethernet: Connect the provided straight-through Ethernet cable to the Ethernet connector on the cable modem. Connect the other end to the Ethernet port on your computer. Ethernet users do not need to set up USB.

After the window at bottom left is displayed, click Next. If a window with the message Copying Files. displays and asks for your CD-ROM drive, type your CD-ROM drive letter (for example, D:) and click OK. If an Insert Disk window similar to the one below is displayed, Windows 98 system files are needed to complete the installation. To install the files, insert your Windows 98 CD-ROM is in the CD-ROM drive and click OK.
Although your SURFboard cable modem model number may be different than in the images in this guide, the procedure is the same.
After all the necessary files are loaded, the window at upper left is displayed confirming a successful installation.
10 Click Finish. The window at bottom left is displayed. 11 Click Yes to restart your computer.
When you finish setting up the USB driver, you can continue with Configuring TCP/IP in Windows 95, 98, or Windows Me on page 23. If you have difficulties setting up the USB driver, perform Removing the USB Driver from Windows 98 or Windows Me on page 45 and repeat this procedure. If that does not correct your problem, see the Regulatory, Safety, Software License, and Warranty Information card provided with your SURFboard cable modem for information about obtaining warranty service.
Setting Up a USB Driver in Windows 2000
Be sure the SURFboard Cable Modem CD-ROM is inserted into the CD-ROM drive before you plug in the USB cable. A few seconds after you complete the USB connection, the Found New Hardware window is displayed.
Click Next. Be sure Search for a suitable driver for my device is selected. Click Next. Although your SURFboard cable modem model number may be different than in the images in this guide, the procedure is the same.
Setting Up a USB Driver in Windows 2000, continued
Be sure CD-ROM drives is the only box checked. Click Next. Click Next. If the Insert Disk window is displayed, be sure the SURFboard Cable Modem CD-ROM is in the CD-ROM drive and follow steps 7 to 11. Otherwise, you can skip to step 12.
On the Insert Disk window, click OK. The Files Needed window is displayed. For the SB5100, if necessary, select your CD-ROM drive in the Copy files from list. Or For the SB5120, be sure that the SB5120 CD-ROM is in the CD-ROM drive.
For the SB5100, Click Browse. Or For the SB5120, if necessary, select your CD-ROM drive in the Copy files from list and skip to step 11.
10 For the SB5100, double-click the NetMotCM.sys file in the CD-ROM root directory.

The Files Needed window is displayed.
11 Click OK. The Found New Hardware Wizard window is displayed.
12 Click Finish to complete the installation.
When you finish setting up the USB driver, you can continue with Configuring TCP/IP in Windows 2000 on page 26. If you have any difficulties setting up the USB driver, perform Removing the USB Driver from Windows 2000 on page 49 and repeat this procedure.
Setting Up a USB Driver in Windows Me
Be sure the SURFboard Cable Modem CD-ROM is inserted into the CD-ROM drive before you plug in the USB cable. A few seconds after you complete the USB connection, the Add New Hardware Wizard window is displayed.
Click Next. Windows automatically searches for the correct USB drivers and installs them. If the installation is successful, the window at bottom left is displayed. Click Finish to complete the installation. Otherwise, be sure the SURFboard Cable Modem CD-ROM is correctly inserted in your CD-ROM drive.
When you finish setting up the USB driver, you can continue with Configuring TCP/IP in Windows 95, 98, or Windows Me on page 23.
Setting Up a USB Driver in Windows XP
Be sure the SURFboard Cable Modem CD-ROM is inserted into the CD-ROM drive before you plug in the USB cable. A few seconds after you complete the USB connection, the Found New Hardware Wizard window is displayed.
Be sure Install the software automatically is selected. Click Next. Windows automatically searches for the correct USB drivers and installs them. If the installation is successful, the window at bottom left is displayed. Click Finish to complete the installation. Otherwise, be sure the SURFboard Cable Modem CD-ROM is correctly inserted in your CD-ROM drive.
When you finish setting up the USB driver, you can continue with Configuring TCP/IP in Windows XP on page 30. Although your SURFboard cable modem model number may be different than in the images in this guide, the procedure is the same.

Configuring TCP/IP

The SURFboard cable modem contains all required software. You do not need to configure the cable modem, but you must be sure that your computer is configured for TCP/IP (a protocol for communication between computers). Perform one of:
Configuring TCP/IP in Windows 95, 98, or Windows Me on page 23 Configuring TCP/IP in Windows 2000 on page 26 Configuring TCP/IP in Windows XP on page 30 Follow the instructions in your Macintosh or UNIX user manual
After configuring TCP/IP, perform one of the following to verify the IP address: Verifying the IP Address in Windows 95, Windows 98, or Windows Me on page 37 Verifying the IP Address in Windows 2000 or Windows XP on page 38 Follow the instructions in your Macintosh or UNIX user manual

10 On the Local Area Connection number Properties window, be sure the box next to
Internet Protocol (TCP/IP) is checked.
11 Click Properties. The Internet Protocol (TCP/IP) Properties window is displayed as

shown at bottom left.

12 Be sure Obtain IP address automatically and Obtain DNS server address
automatically are selected.
13 Click OK to accept the TCP/IP settings. 14 Click OK to close the Local Area Connection number Properties window. 15 Click OK when prompted to restart your computer and click OK again.
When you complete the TCP/IP configuration, go to Verifying the IP Address in Windows 2000 or Windows XP on page 38.
Configuring TCP/IP in Windows XP
On the Windows desktop, click Start to display the Start window shown at left. Click Control Panel to display the Control Panel window. The display varies, depending on your Windows XP view options. If the display is a Category view as shown below, continue with step 3. Otherwise, skip to step 5.
Click Network and Internet Connections to display the Network and Internet Connections window. 30
Configuring TCP/IP in Windows XP, continued
On the Network and Internet Connections Pick a task window, click Network Connections to display the LAN or High-speed Internet connections. Skip to step 6.
If a classic view similar to at left is displayed, click Network Connections to display the LAN or High-speed Internet connections.
Right-click on your network connection. If more than one connection is displayed, be sure to select the one for your network interface. Select Properties from the pop-up menu to display the Local Area Connection Properties window.
On the Local Area Connection Properties window, be sure Internet Protocol (TCP/IP) is checked. If it is not checked, check it. Select Internet Protocol (TCP/IP) and click Properties to display the Internet Protocol (TCP/IP) Properties window.
10 On the Internet Protocol (TCP/IP) Properties window, verify that the settings are
correct, as shown at left.
11 Click OK to close the TCP/IP Properties window. 12 Click OK to close the Local Area Connection Properties window.

Verifying the IP Address

The following subsections describe verifying an IP Address. Perform the appropriate procedure for you Windows version:
Verifying the IP Address in Windows 95, Windows 98, or Windows Me on page 37 Verifying the IP Address in Windows 2000 or Windows XP on page 38
For a Macintosh or UNIX system, refer to your user guide.
Verifying the IP Address in Windows 95, Windows 98, or Windows Me

To check the IP address:

The values for Adapter Address, IP Address, Subnet Mask, and Default Gateway on your PC will be different than in the image above.
On the Windows Desktop, click Start. Select Run. The Run window is displayed. Type winipcfg.exe and click OK. A window similar to the example at top left is displayed. Select your adapter name the Ethernet card or USB device. Click Renew. Click OK after the system displays an IP address.
If after performing this procedure your computer cannot access the Internet, call your cable service provider for help.
In Windows 98, if autoconfiguration is displayed before the IP Address, call your service provider.
Verifying the IP Address in Windows 2000 or Windows XP
On the Windows Desktop, click Start. Select Run. The Run window is displayed. Type cmd and click OK. A window like the one at upper left is displayed. Type ipconfig and press ENTER to display your IP configuration. A display, like the window at upper left, indicates a normal configuration. If an Autoconfiguration IP Address is displayed as in the window at bottom left, there is an incorrect connection between your PC and the cable modem or there are cable network problems. Check:
Your cable connections Whether you can see cable-TV channels on your television
After verifying your cable connections and proper cable-TV operation, you can renew your IP address.

Renewing Your IP Address

To renew your IP address:
Type ipconfig /renew and press ENTER. If a valid IP address is displayed as shown at left, Internet access should be available. Type exit and press ENTER to return to Windows.
Cable outlet Coaxial cable SURFboard cable modem USB cable Computer Ethernet cable Computer
Cabling for Multiple Users
The SURFboard cable modem supports several multiple user configurations. Along with an optional hub or router, it can serve as an Internet gateway for up to 32 computers. Not all service providers support multiple user service. For information about multiple user service, contact your cable service provider.

Ethernet and USB

You can connect the USB port on one computer and the Ethernet port on another computer directly to the cable modem, as shown at top left.
Cable outlet Coaxial cable SURFboard cable modem USB cable Computer Ethernet cable Computer Computer Computer Ethernet crossover cable Ethernet hub or switch
Do not connect both the Ethernet and USB cables to the same computer.
You can connect a single computer to the USB port and from one to 31 remaining users to an Ethernet hub, as shown at bottom left. You cannot connect more than one computer to the cable modem through the USB port.

Ethernet

Cable outlet Coaxial cable SURFboard cable modem Ethernet crossover cable You can connect up to 32 computers to an Ethernet hub connected to a SURFboard cable modem, as shown at left.
Ethernet hub or switch Ethernet cable
If the solutions listed here do not solve your problem, contact your cable service provider. Before calling your service provider, try unplugging and plugging in the cable modem power cord in the AC wall outlet to restart the cable modem. Restarting the cable modem may take 5 to 30 minutes.
Before calling your service provider, try pressing the reset button on the rear panel. Resetting the cable modem may take 5 to 30 minutes. Your service provider may ask for the status of the front-panel lights as described in Front-Panel Lights and Error Conditions on page 44.

Problem

Green POWER light is off

Possible Solutions

Check that the power cord is properly plugged into the electrical outlet and the cable modem. Check that the electrical outlet is working. If the Standby light is on, the Internet connection is off. Press the Standby button to reconnect to the Internet.
Cannot send or receive data
Check the lights on the front panel. Note the first light from top to bottom that is off. This light indicates where the error occurred as described in Front-Panel Lights and Error Conditions on page 44. If all lights are off except the Standby light, the cable modem is in Standby mode. Press the Standby button to reconnect your Internet service. If you have cable TV, check that your TV is working and the picture is clear. If you cannot receive your regular TV channels, your data service will not function. Check the coaxial cable at the cable modem and wall outlet. Hand-tighten if necessary. Check the IP address. Follow the steps in Verifying the IP Address in Windows 95, Windows 98, or Windows Me on page 37 or Verifying the IP Address in Windows 2000 or Windows XP on page 38. Call your cable service provider if you need an IP address. Check that the USB or Ethernet cable is properly connected to the cable modem and your computer. Remove the USB driver. Follow the instructions in one of:

13 Click Remove Driver to remove the USB driver.
After you remove the USB driver, re-install the USB driver on your computer:
Setting Up a USB Driver in Windows 98 on page 12 Setting Up a USB Driver in Windows Me on page 20
If you continue to have problems, contact your cable service provider.
Removing the USB Driver from Windows 2000
On your Windows desktop, click Start. Click Settings. Click Control Panel to display the Control Panel window. Double-click System to display the System Properties window.
Removing the USB Driver from Windows 2000, continued
On the System Properties window, click the Hardware tab. Click the Device Manager button to display the Device Manager window:
On the Device Manager window, double-click Network Adapters. Click the Motorola SURFboard USB Cable Modem. The Uninstall icon is displayed on the window near the top. Click the Uninstall icon.
10 Close the Device Manager window. 11 Close the Control Panel window.
12 Insert the SURFboard Cable Modem CD-ROM in the CD-ROM drive. After a short
time, a window with language choices is displayed.
13 Press the Esc key on the keyboard to exit the start-up screens. 14 To start Windows Explorer, click Start and select Run. 15 In the Run window, type explorer and click OK. 16 Double-click My Computer. 17 Double-click the Motorola CD icon (D: in the image). 18 Double-click remove or remove.exe to run the Remove utility from the SURFboard
19 The window on the left is displayed. Be sure the USB cable is disconnected. 20 Click Remove Driver.
Informational messages similar to the ones shown at left are displayed on the SURFboard Cable Modem USB Driver Removal window. After you remove the USB driver, re-install the USB driver following Setting Up a USB Driver in Windows 2000 on page 16. If you continue to have problems, contact your cable service provider.
Removing the USB Driver from Windows XP
On the Windows desktop, click Start to display the Start window shown at left. Click Control Panel to display the Control Panel window. The display varies, depending on your Windows XP view options. If a Category view similar to below is displayed, click Performance and Maintenance. Otherwise, skip to step 5.
Removing the USB Driver from Windows XP, continued
On the Performance and Maintenance window, click System to display the System Properties window. Skip to step 6.
If a classic view similar to at left is displayed, click System to display the System Properties window.
On the System Properties window, click the Hardware tab. Double-click the Device Manager button to display the Device Manager window.
On the Device Manager window, double-click Network adapters. Click the Motorola SURFboard USB Cable Modem. The Uninstall icon is displayed on the window near the top.
10 Click the Uninstall icon. 11 Close the Device Manager window. 12 Close the Control Panel window.

13 Insert the SURFboard Cable Modem CD-ROM in the CD-ROM drive. After a short
14 Press the Esc key on the keyboard to exit the start-up screens. 15 To start Windows Explorer, click Start and select Run. 16 In the Run window, type explorer and click OK. 17 Double-click My Computer. 18 Double-click the Motorola CD icon (D: in the image). 19 Double-click remove or remove.exe to run the Remove utility from the SURFboard
20 The window on the left is displayed. Be sure the USB cable is disconnected. 21 Click Remove Driver.
Informational messages similar to the ones shown at left are displayed on the SURFboard Cable Modem USB Driver Removal window. After you remove the USB driver, re-install the USB driver following Setting Up a USB Driver in Windows XP on page 21. If you continue to have problems, contact your cable service provider.
For information about customer service, technical support, or warranty claims, see the Regulatory, Safety, Software License, and Warranty Information card provided with your SURFboard cable modem. In the United States and Canada, if you need assistance while working with the SURFboard cable modem and related equipment supplied by Motorola:
If you rent or lease your SURFboard cable modem Contact your cable service provider.
If you own your SURFboard Call 1-877-466-8646 for technical and warranty support. Support is available 24 hours a day, seven days a week. cable modem
For answers to typical questions, see Frequently Asked Questions on page 62. For information about Motorola consumer cable products, education, and support, visit broadband.motorola.com/.
Here are answers to questions our customers frequently ask.
What is high-speed cable Internet access? Cable Internet access uses cable television wires instead of telephone lines to connect to the Internet. It is extremely fast and affordable and does not tie up telephone lines for incoming or outgoing calls and faxes. How fast are cable modems? Cable modems offer Internet access at speeds up to 100 times faster than a traditional phone modem. You can experience speeds of over 1,000 Kbps. Due to network condition such as traffic volume and the speed of the sites you visit, actual speed may vary. Many network and other factors can affect download speeds. Can I still watch cable TV while using my cable modem? Yes, your cable TV line can carry the TV signal while you send and receive information on the Internet. What are CableLabs Certified, DOCSIS and Euro-DOCSIS? CableLabs Certified, DOCSIS, and Euro-DOCSIS are the industry standards for high-speed data distribution over cable television system networks. They are intended to ensure that all compliant cable modems interface with all compliant cable systems. Your Motorola SURFboard cable modem is DOCSIS or Euro-DOCSIS certified.

Q A Q A

If I have a cable modem, can I still use my old 28.8 Kbps or 56 Kbps modem? Yes! Although once youve experienced the speed of cable Internet access, youll never again want to wait for traditional dial-up services. I have more than one computer. Do I need more than one SURFboard cable modem? No, not if your computers are connected on a network. The SURFboard cable modem supports current Internet connection sharing technologies to enable you to connect up to 32 PCs to the Internet using a single cable modem. Do I need to change my Internet service provider (ISP)? Currently, most Internet service providers do not provide cable Internet access. Contact your cable company for your specific information. Do I need to subscribe to cable TV to get cable Internet access? No, but you will need to subscribe to cable Internet service. Some systems require that you subscribe to basic service before you can get Internet access and/or offer a discount when you use your own cable modem. Check with your local cable company for specific information. What type of technical support is available? For questions about your Internet service, connection, or cable modem, contact your cable service provider. What do I do if my SURFboard cable modem stops working? Troubleshooting on page 42 provides tips to diagnose problems and simple solutions. If you continue to have problems, contact your cable service provider or Motorola as described in Contact Us on page 61.
coaxial cable (coax) DOCSIS download downstream Ethernet A type of wire consisting of a center wire surrounded by insulation and a grounded shield of braided wire. The shield minimizes electrical and radio frequency interference. The CableLabs Data-Over-Cable Service Interface Specification defines interface standards for cable modems and supporting equipment. To copy a file from one computer to another. You can use the Internet to download files from a server to your home PC. A DOCSIS cable modem downloads its configuration from a server during start-up. In a cable data network, downstream describes the direction of data received by your computer from the Internet. The most widely used type of local area network (LAN). The most commonly installed Ethernet networks are called 10Base-T. 10Base-T provides transmission speeds up to 10 megabits per second (Mbps), usually over twisted-pair wire. Fast Ethernet (100Base-T) provides transmission speeds up to 100 Mbps. An opening in a computer where a circuit board can be inserted to add new capabilities.

expansion slot

F-type connector A connector used to connect coaxial cable to equipment. IP address An Internet Protocol address is an identifier for a computer or device on a TCP/IP network. Networks using the TCP/IP protocol route messages based on the destination IP address. Your cable service provider assigns your cable modem an IP address to provide a continuous Internet connection.

MAC address

The Media Access Control Address uniquely identifies each device that can be connected to an Ethernet network. It is permanently written to read-only memory (ROM) at the factory and printed on the rear panel of your SURFboard cable modem. You need to provide the MAC address to your cable service provider. Mega Hertz. A measure of radio frequency - millions of cycles per second. One MHz means one million cycles per second. The most common type of connector for Ethernet networks. A splitter is a device that divides the signal power from an input cable equally between two or more signals, each carrying a selected frequency range. Transmission Control Protocol/Internet Protocol is a set of protocols that provides standards and rules for communication between networks. In a cable data network, upstream describes the direction of data sent from your computer to the Internet. Universal Serial Bus is a computer interface for add-on devices such as printers, scanners, and cable modems. When you connect your SURFboard cable modem to the USB port, Windows 98 and later versions automatically recognize the cable modem.
MHz RJ-45 splitter TCP/IP upstream USB

Software License

SURFboard Cable Modems
Motorola, Inc., Broadband Communications Sector (Motorola) 101 Tournament Drive Horsham, PA 19044 IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (LICENSE) CAREFULLY BEFORE YOU INSTALL, DOWNLOAD OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION (SOFTWARE) PROVIDED WITH MOTOROLAS CABLE DATA PRODUCT (THE CABLE DATA PRODUCT). BY USING THE CABLE DATA PRODUCT AND/OR INSTALLING, DOWNLOADING OR USING ANY OF THE SOFTWARE, YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE. UPON ACCEPTANCE, THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROLA. THE TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY SUBSEQUENT USER OF THIS SOFTWARE. IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE (I) DO NOT INSTALL OR USE THE SOFTWARE AND (II) RETURN THE CABLE DATA PRODUCT AND THE SOFTWARE (COLLECTIVELY, PRODUCT), INCLUDING ALL COMPONENTS, DOCUMENTATION AND ANY OTHER MATERIALS PROVIDED WITH THE PRODUCT, TO YOUR POINT OF PURCHASE OR SERVICE PROVIDER, AS THE CASE MAY BE, FOR A FULL REFUND. BY INSTALLING OR USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THE PROVISIONS OF THIS LICENSE AGREEMENT. The Software includes associated media, any printed materials, and any on-line or electronic documentation. Software provided by third parties may be subject to separate end-user license agreements from the manufacturers of such Software. The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. Motorola and its 3rd party licensors retain the ownership of the Software. You may: USE the Software only in connection with the operation of the Product. TRANSFER the Software (including all component parts and printed materials) permanently to another person, but only if the person agrees to accept all of the terms of this License. If you transfer the Software, you must at the same time transfer the Product and all copies of the Software (if applicable) to the same person or destroy any copies not transferred. TERMINATE this License by destroying the original and all copies of the Software (if applicable) in whatever form. You may not: