BHARAT SANCHAR NIGAM LIMITED
(A Government of India Enterprises) O/O GENERAL MANAGER TELECOM DISTRICT, SRINAGAR (GARHWAL) (UTTARAKHAND) 246174
No:- G-13/Tender/Supply Cartridge/2009-10/
Dated at SG, 8th Jan. 2010

CORRIGENDUM

In partial modification to this office NIT No. even dt. 31-12-2009 regarding Supply of Cartridge in Srinagar (Gwl.) SSA, the schedule of financial bid at page No. 15 & 16 has been revised and revised schedule is attached at page No. 15 only. Other terms & condition will remain same. AGM (Plg.) O/o GMTD, Srinagar (Gwl.)
http://www.uttaranchal.bsnl.co.in/sg/ten_08_01_10_corri.pdf

Revised Schedule

ANNEXURE A
SCHEDULE OF FINANCIAL BID FOR SUPPLY OF CARTRIDGE FOR PRINTERS & FAX MACHINE
Make/Model of Printers/Fax/Photocopier
BROTHER LASER PRI HL2040 HP LASERJET 1020 KONIKA MINALTO 1350 W LIPI 6306 LINE PRINTER HP LASERJET 1010 HP LASERJET 1150 HP LASERJET 4250 SAMSUNG ML1450 HP P 2015 D

Approx Quantity 3

Unit In Figure
Each Each Each Each Each Each Each Each Each Each Each Each Each Each Each Each Each Each Each Each Each Each Each Each Each Each Each Each Each
Quoted Rate/Unit In Words
10 HP DESKJET 57 colour 11 HP DESKJET 56 black 12 TVS MSP LX HP LASERJET HP DESKJET WIPRO LX-EPSON LQ-WIPRO EX-HP DESKJET TVS EMSR TVS NOVO - HP LASERJET Toshiba 1640-5K P.Copier 23 Fax Samsung SF Fax Samsung SF 341 P 25 Fax Samsung SF 331 P 26 Fax Panasonic KX-FT HP LASERJET LIPI- HP LASERJET 1050
Signature of Tenderer Seal Date http://www.uttaranchal.bsnl.co.in/sg/ten_08_01_10_corri.pdf

4. Troubleshooting

4.1 Tech Mode
4.1.1 How to Enter Tech Mode
In TECH MODE, the technician can check the machine and perform various test to isolate the cause of a malfunction. To enter the TECH MODE, press MENU, #, 1, 9, 3, 4 in sequence, and the LCD briefly displays , the machine has entered service (tech) mode. While in TECH MODE, the machine still performs all normal operations. To return to normal user mode, press MENU, #, 1, 9, 3, 4 in sequence again, or turn the power off, then on by unplugging and plugging the power cord. Options changed while in TECH MODE do not remain changed unless you clear the machines memory. Because the explanation of the User Mode items is already mentioned at the User guide in detail, It will not be described at Service manual.

4.1.2 Selectable Options

A default values are different by nations. Please check the default values for coming under nations.
FUNCTION SET SYSTEM ID SET DATE & TIME SETUP SYSTEM (In User Mode) ITEM Fax Number Fax Name Date Format Date&Time Language Sending Confirm Paper Size Auto Reduction Discard Size Ring To Answer Rcv. Start Code ECM Mode Send From Memory Caller ID Set Junk Fax No. Auto Journal DRPD Mode Remote Test Silent Mode Resolution Contrast Image TCR Modem Speed Fax TX Level Fax RX Level CNG Count T1 Time Fax Error Rate Flash Time Pause Time Make/Break Ring ON Time Ring OFF Time DTMF High Level CONTENT DEFAULT
EUROPE/USA English/German/French/Italian/ Spanish/Portuguese/Dutch ON/OFF/Error A4/Letter/Legal ON/OFF [00-30]mm [2-7] [0-9] ON/OFF ON/OFF ON, ON/w Junk Fax, OFF Add , Delete ON/OFF ON/OFF Manual/Daily Standard/Fine/Superfine Normal/Lighten/Photo/Darken ON/OFF 14400/12000/9600/7200/ 4800/2400 bps [00-15] dBm [43-48] dBm [1-4] [030-150] 5/10/20 % 100/280/600 ms [1-9] sec 33/66 , 40/60 [00-99] * 10 ms [00-99] * 10 ms [00-99] dBm
Error A4 ON 15 mm 2 *9* ON ON ON ON OFF Manual Standard Normal OFF 14400bps -12 dBm -48 dBm 10% 100 ms 4 sec 33/* 10 ms 80 * 10 ms -08 dBm

: Only Tech Mode

SETUP SYSTEM (In Tech Mode)

Samsung Electronics

Troubleshooting
4.1.2 Selectable Options (cont.)
FUNCTION ITEM DTMF Low Level USB Mode PWM Value Setup Dial Mode Set Broadcasting Set Delayed Fax Set Polling Send Cancel Schedule Set Fax Forward Save Charge Call Monitor ICM Record Time Remort Password Silence Action Howler Action Message Forward Howler Time Silence Time Parallel Level Alarm Sound Key Sound All Memory Clear Clean Head Align Head View Ink Level Adjust Scanner Self Test ASF Test Modem Test DTMF Test Program Download Help List Send Journal Received Journal Phonebook Sending Confirm Schedule Inform System Data Caller ID Junk Fax TAM Status Print Fax Shading Profile Protocol Dump NVRAM Dump Memory Dump Task History CONTENT [00-99] dBm FASK/SLOW [000-208] Tone/Pulse DEFAULT -11 dBm 105 Different by nations

ADVANCED FAX

SETUP TAM (ONly SF-335T)
SETUP SOUND MEMORY CLEAR MAINTENANCE
ON/OFF ON/OFF 0/30/60/90 sec [000-999] Disconnect/Receive Fax/Record Silence Disconnect/Record Howler ON/OFF [000-150] ms [000-200] ms [100-200] ON/OFF ON/OFF
OFF ON 60 #139# Disconnect Disconnect OFF 130

REPORT/HELP

4.1.2.1 Setup System (In Tech Mode)
Modem Speed You can set the maximum modem speed. Communication is done with modem speed automatically set at lower speed when communicating with the modem with lower speed since communication is done on the standard of the side where modem speed is low for transmission/reception. It is better set 14400 bps as default setting. (bps). Fax TX Level You can set the level of the transmission signal. Typically, the Tx level should be under -12 dBm. The level within the range of 1 to -15 dBm is acceptable. The Send Fax Level is set at the best condition in the shipment from factory. Never change settings arbitrarily. Fax RX Level You can set the level of the receiving signal. The reception level may be too low due to the cable losses. If it is set to -43 dBm, the reception sensitivity will be between 0 and -43 dBm. If it is set to -48 dBm, the reception sensitivity will be between 0 and -48 dBm. CNG Count The function is to control the CNG TONE cognition times for entering receiving mode from the AUTO MODE or ANS/FAX MODE T1 Time It is the certain time to be converting to STANDBY in case of a receiver doesn't answer when caller uses AUTO DIAL, such as ONE-TOUCH/SPEED DIAL/RESERVED SENDING and etc. FAX ERROR RATE When the error rate is about to be over the setting value, the Baud rate automatically lowers up to 2400 bps to make the error rate remain below the setting value. You can select the rate between 5% and 10%., 20% Flash Time When the recall button on the OPE is pressed, it displays time to operate a recall. It is possible to select 100,280 or 600 milliseconds. Pause Time Pause time mean delay time (unit: second) inserted between dial number signal and the next number of signal in the automatic dial (One touch, Speed dial, Redial) and the manual dial. Caution : The Send Fax Level is set at the best condition in the shipment from factory. Never change settings arbitrarily. Make/Break Select the dial pulse make and break time: 33/66 or 40/60 Caution : Send Fax Level is set at the best condition in the shipment from factory. Never change settings arbitrarily. Ring On Time It is used to acknowledge the effective ring. When a phone call coming, a ring is ringing if an input range of the ring is bigger than ring-on-time. The input range is 00990ms. Ring Off Time Once you are in the Ring On Time Mode, if the ring signal is not equal to or greater than the ring off time, you should, increase the ring count. If the ring signal is not set equal to or less than the ring off time, do not increase the ring count. Instead, check the Ring On & Off time again. The input range is between 00~990msec. DTMF High Level Select high frequency level when dialing in the MF mode. The input range is between 00~15dBm. Caution : The DTMF High Level is set at the best condition in the shipment from factory. Never change settings arbitrarily. (DTMF : Dual Tone Multi-Frequency) DTMF Low Level Select low frequency level when dialing in theMF mode. The input range is between 00~15dBm. Caution : The DTMF Low Level is set at the best condition in the shipment from factory. Never change settings arbitrarily. (DTMF : Dual Tone Multi-Frequency) USB Mode Selectable USB packet size, Fast and Slow.(SF-331P only) PWM Value Setup This function is used in factory for production not for service person. If a service person tries to use it, an image can be abnormal during printing; therefore, do not touch it.

Align Head Using this feature to get fine print quality when a vertical line is printed not in straight or when ink cartridge is just replaced.
View Ink Level To check the amount of the mounted ink cartridge. The product has no ink level monitor sensor. Therefore the firmware counts ink dot whenever the ink is fired , and we call it as ink level monitor gauge. This is not automatic method , so the user should do proper operation whenever the user installs the new ink head. The firmware will record the ink dot count be fired into the backup information memory whenever the printing job is finished and the machine is in idle state. The user can monitor the current ink level on the Maintenance menu. The level will be displayed as like x/8 and this value indicates the remained ink level. If the current ink level reaches to 1/8 , the firmware will display 'Install new cartridge'. message to indicate current remained ink can be exhausted soon. This message will be displayed continuously unless the ink is replaced and the user selects the New Ink. Under Ink Low state , the received fax message will not be printed out unless the user replaces the ink and selects the New Ink. But , PC printing and copy job will be done under this Ink low condition.

Shading Profile

0 Maximum Lever Minimum Lever CIS LED on time CIS MAX. UP CIS MAX. DV CIS Lower Counter CIS Lower Valur : : : : : : : 0135 OK OK OK OK

Shading

NO. Shading Time

History

Calculated Checksum

Stored Checksum

01-01 2002

Ox428e

0x428e

[ Adjust Scanner ]

Adjust Scanner(see page 4.8) Use this adjustment feature to achieve best image (scan) quality depending on the characteristics of the CIS (Contact Image Sensor) parts. Use this feature to correct the reference of the CIS if you experience bad copy images. When using this feature, a white paper should be used to get clean copy images. 1. Select [Adjust Scanner] in Service mode 2. Press 'Start/Enter'(A message Load white paper document and press Start/Enter is displayed on LCD) 3. Place the empty white paper (Letter size) in a Feeding unit. 4. The original is scanned when press 'Start/Enter' button. 5. After finish the scan, a message is displayed on LCD and the Adjust scanner profile is outputted. 6. If the outputted image is different to the normal image, a CIS is inferiority.

POWER FAILURE After the power is off and on , if the received fax image or stored scheduled fax image are lost , this report is printed out automatically to indicate what image was lost. That is , if the power is off during the machine operates , the current information can't be backed up. MULTI COMMUNICATION When sending original documents to 2 or more locations with broadcasting , the product prints out the transmission results automatically after all transmissions are completed.

NVRAM Dump

Date Name Tel. : : : 13-MAY-2002 MON SVC MANUAL 0312003956 14:09
< Device Identification > MFG : Samsung; MDL : SF-331P; CMD : MLC, PCL, PML; CLASS : PRINTER; DESCRIPTION : Samsung SF-331P; < Dot Count Variables > Black Dot Count Color Cyan Dot Cout Color Magenta Dot Count Color Yellow Dot Count Total Total Total Total Black Dot Count Color Cyan Dot Count Magenta Dot Count Yellow Dot Count

: : : : : : : :

< Page Count Variables > Totoal Page count < Alignment Variables > Horizontal Align Value

[ NVRAM Dump ]

4.2 Maintenance
4.2.1 Cleaning the document scanner
To keep your machine working properly, occasionally clean the White Roller, ADF Rubber, and the Scanning Glass. If they are dirty, documents sent to another fax machine won t be clear. If you turn the power off to clean the scanner, documents stored in memory will be lost. 1. Open the Control Panel. 2. Remove the White Roller.
At the right-hand end of the White Roller there is a bushing that is secured with a small tab. Push the tab slightly inward, then rotate towards you. Then pull up the right-hand part to take it out.
3. Wipe the roller surface with a soft cloth dampened with water. 4. Clean the ADF Rubber piece at the back of the Control Panel, too.
5. Carefully wipe the Scanning Glass with a soft, dry cloth. If the glass is very dirty, first wipe it with a slightly dampened cloth, then with a dry one. Be careful not to scratch the glass surface. 6. Replace the roller in reverse order, and then close the Control Panel firmly until it clicks into place.

4.2.3.2 Cleaning the cartridge carrier contacts
Before cleaning these parts, there should be no scheduled job such as Delayed Fax, Send Polling, or faxes received into memory. Once you have unplugged the power cord from the machine, all data will be lost. 1. Press Cartridge. 2. Open the Control Panel and Cartridge Compartment Cover and remove the cartridge. 3. Remove the print cartridge. 4. Unplug the power cord from the electrical outlet of the rear of the machine. 5. Clean the Cartridge Carrier contacts with clean and dry cloth. 6. Plug in the power cord and reinstall the cartridge.
4.2.3.3 Print cartridge maintenance
The print cartridge life is very sensitive to the content of the received fax or a copy you made. To increase its life, we recom-mend you follow the instructions below: DO NOT unpack the cartridge until you are ready to use it. Store it in the same environment as the printer. If you have unpacked the cartridge but are not using it, store it in a storage unit. If you do not have a storage unit, store the cartridge in an airtight plastic bag. DO NOT leave it exposed for an extended period. DO NOT refill the cartridge. The warranty will not cover damage caused by using refilled cartridges.

4.2.5 LCD error messages

Display Display Adjust scanner first in Maintenance menu Check white paper document and try again Clean white roller, glass and try again Duplicated with [Speed No.xx ]
The xx indicates the location number.
Status/Solution The shading waveform to be used as a reference is corrupted due to unknown reason. Adjust the scanner to fix this problem as described in "Adjust Scanner" on page 4.9. The scanning level is too low to compare with reference level. To adjust shading, you should use the plain and white paper. The scanning level is slightly low, which can affect the image quality. To clean concerned parts, see "Cleaning the document scanner" on page 4.15. The same number has already been registered into another speed dial location.

Related to: Scanner

Scanner

Status/Solution The other machine has not answered after all your attempts to send a fax. The machine could not detect the CID (Caller ID) number. There is no number in the redial memory, which is successfully dialled up to now. There is no message to play or erase. There is no new caller message. The number you are searching does not exist in memory. The number you are trying to register already exists in the phone-book or junk fax list. There is no number assigned to the One-Touch or two-digit Speed number. The remote user entered wrong poll code. You have programmed a polling send. Cancel scheduled job and try again. The machine you want to poll is not ready to answer your poll. The person you are polling should have loaded their fax machine with a document and be in send poll state. To select TAM receive mode, you should record OGM prior to pressing the Answer button. The document you are sending has jammed in the feeder. To clear thedocument jam, see "Document jams during transmission" on page 4.22. You tried to copy or fax a document which is longer than 390mm. There is no available resource to execute job you ordered. The machine is waiting to automatically redial the fax number that was busy or did not answer. Fax

Related to:

Telephone Telephone TAM (SF-335T only) TAM (SF-335T only) Telephone Telephone Telephone Fax Fax Fax
TAM (SF-335T only) Document

Fax Fax

4.2.6 Fixing Simple Problems (A quotation from users Guide)
The problem may be listed in "LCD error messages" on page 4.18. The chart below shows other problems users can solve themselves.

Fax problems

Problem The machine is not working, there is no display and the buttons are not working. No dial tone. The numbers stored in memory do not dial correctly. The document does not feed into the machine. You cannot receive faxes automatically. The machine cannot receive faxes manually. Solution Unplug the power cord and plug it in again. Check that your socket is live.
Check that the phone is connected properly. Check the phone socket in the wall by plugging in another phone. Make sure the numbers are programmed correctly. To print a Phonebook Report, see "To Print a report" on page 4.13. Be sure the document is not wrinkled, and you are putting it in correctly. Check that the document is the right size and not too thick or too thin. Check if TEL appears on the right side of the display. In TEL mode, you cannot receive a fax automatically. Be sure the handset is seated on the cradle properly. Do not hang up the handset before pressing Start/Enter.
The machine does not send anything. Check that the document is loaded face down. should show up in the dis-play. You may have hung up the handset before you pressed Start/Enter. Check if the machine to which you are sending can receive your fax. You cannot poll another machine. The fax you received has blank bits on it. Spots or lines missing from the fax you receive. You are receiving poor quality copies. Some of the stretched words on the fax you receive Your machine does not make copies. There are lines on copies or documents you send. The machine dials a number, but fails to make a connection with a remote fax machine. You cannot store a document. in memory Blank areas appear at the bottom pages, with only a small strip of material printed at the top. The fax machine you are polling may be using a poll code. The machine sending to you may be faulty. A noisy phone line can cause line errors. Check your machine by making a copy. Check if your phone line is noisy. Check if the printhead is clean by making a copy. The fax machine sending to you may have a dirty scan glass. Check for a noisy phone line. The machine sending to you had a temporary document jam. Make sure your document is loaded face down. Check your scan glass for marks and clean it (see "Cleaning the document scanner" on page 4.15.) The remote fax machine may be turned off, or unable to answer incoming calls. Speak with the remote operator and ask for the problem to be rectified. There may not be enough memory available to hold the document you want to store. If the display shows a Memory Full message, delete any documents you no longer need, then retry the document. You may have selected the wrong paper settings. To select the proper paper size.

If a document jams during transmission or copying, Remove jammed document appears in the display. DO NOT pull the document out of the slot. Doing so could harm your machine. To clear document jam: 1. Open the Control Panel. 2. Carefully remove the jammed document. 3. Close the Control Panel firmly until it clicks into place.
Paper jams during printing If the fax paper jams while you are receiving or printing, Remove jammed paper and press Stop/Cancel appears in the message. DO NOT pull it out. Doing so could harm the fax machine.
If the paper is jammed in the Received Paper Output Area 1. Remove the jammed paper by pulling it out smoothly in the direction of the arrow as shown. 2. Press Stop/Cancel.
If the paper is jammed in the Paper Feed Area 1. Remove the jammed paper as shown. 2. Reload new paper with the print side facing toward you. 3. Press Stop/Cancel when finished.

4.3. Troubleshooting

4.3.1 4.3.2 4.3.3 4.3.4 4.3.5 4.3.6 4.3.7 4.3.8 4.3.9 4.3.10 4.3.11 4.3.12 4.3.13 4.3.14 4.3.15 4.3.16 4.3.17 4.3.18 4.3.19 4.3.20 4.3.21 4.3.22 4.3.23 4.3.24 4.3.25 4.3.26 4.3.27 4.3.28 4.3.29 4.3.30 4.3.31 4.3.32 4.3.33 4.3.34 4.3.35 4.3.36 Defective Operation (LCD WINDOW ) Display.page(4.24)
No Power.page(4.24) Defective LCD Operation.page(4.25) Defective Operation of Key Button.page(4.25) Paper Jam.page(4.26) Defective Paper Feed (1).page(4.26) Defective Paper Feed (2) -Display of NO PAPER.page(4.27) Defective Document Feed.page(4.27) Multi-Feeding (1).page(4.28) Defective ADF.page(4.28) Defective Sensing-ink.page(4.29) Defective Sensing-paper.page(4.29) Defective Motor Drive (LF).page(4.30) Defective Motor Drive (CR).page(4.30) Defective Motor Drive (TX).page(4.31) Blank Page Print Out (When Copying).page(4.31) Blank Page Print Out (When Receiving).page(4.32) Vertical Black Line (When Copying).page(4.32) Vertical Black Line (When Receiving).page(4.33) Contaminated Stains on Paper.page(4.33) Bad printed Image.page(4.34) Vertical Lines are printed crookedly.page(4.34) Bad Color (Intensity).page(4.35) No Dial Tone.page(4.35) Defective MF DIAL.page(4.36) Defective FAX FORWARD/RECEIVE.page(4.36) Defective FAX FORWARD.page(4.37) Defective FAX RECEIVE (1).page(4.37) Defective FAX RECEIVE (2).page(4.38) Defective FAX RECEIVE (3).page(4.38) Defective FAX RECEIVE (4).page(4.39) Defective Automatic Receiving.page(4.39) The Printer is Not Working (1).page(4.40) The Printer is Not Working (2).page(4.40) Abnormal Printing.page(4.41) Spool Error and Release of Spool Error.page(4.42)
The solutions of troubleshooting in this 'Service Manual' explain the expected causes and how to check according to each problem and describe how to replace the defected parts (unit of ASS'Y) if necessary. The contents of this 'Service Manual' describe general ones only among many kinds of problems and causes while using the Product. The contents of this 'Service Manual' describe mainly technical explanations of the Product H/W and parts on the assumption that there is no problem in S/W.

4.3.7 Defective Paper Feed (2)-Display of NO PAPER
Description paper does not feed into the printer.
ASF ASS'Y Check and Cause Solution Even if the ENTER button is pressed, a recording paper is not drawn into, then try to replace the ASF ASS'Y.
Press ENTER button to check.
4.3.8 Defective Document Feed
Description It cannot feed the documents to be scanned.
OPE ASS'Y Check and Cause Solution 1. Replace the contaminated or damaged part.
Check if the paper feeding is normal on the OPE panel. (If some part of the paper is pulled into, it may be drawn automatically.)
2. If you cannot confirm the damaged part with the naked eye, try to replace the OPE ASS'Y and the Main B'D in sequence.

4.3.9 Multi-Feeding (1)

Description Multiple-sheets of recording paper are fed at once.
ASF ASS'Y Check and Cause Solution 1. Blow several times of puff into the paper in order to prevent static electricity. 2. Even after the papers are loaded correctly, if multiple sheets of paper are still fed at once, then try to replace the ASF ASS'Y.
1. Adjust the paper guide of ASF to the width of paper correctly. 2. Check if the recording paper is preprinted or crumpled. 3. Check if too many sheets of recording paper are put into ASF (Automatic Sheet Feeder). (Standard: up to 50 sheets).

4.3.10 Defective ADF

Description ADF (Automatic document Feeder) is not properly operated.
OPE ASS'Y. Check and Cause Solution 1. Replace the contaminated or damaged part. 2. If you cannot confirm the damaged part with the naked eye, try to replace the OPE ASS'Y.
1. Check if ADF rubber and HOLDER rubber are damaged. 2. Check if the document sensors of OPE ASS'Y (2 paper sensors) are normal.
4.3.11 Defective Sensing-ink
Description The ink is put in the set, but it cannot sensed.
1.Main B'D 2.Cartridge ASS'Y Check and Cause Solution 1. Even after the cartridge is installed normally, it still cannot sense, then try to replace the Main B'D. 2. In case the cartridge box is not moved from side to side, check the Flat Cable connection between the Main PBA & Frame Home Unit, and even after being connected properly, if it is still not improved, then try to replace the cartridge ASS'Y.
1. Check if the cartridge is installed in the cartridge box properly. (It makes a click sound normally when it is normal.) 2. Check if the cartridge box is operated normally.

After replacing the CIS, you must perform a Adjust Scanner.
4.3.19 Vertical Black Line (When Receiving)
Description It is normal when copying, but the vertical black lines occur in the printing when receiving.
Main B'D. Check and Cause Solution 1. Even when the transmitting side is normal and after having finished cleaning, if the same problem still exists, then try to replace the Main B'D.
1. Check if the FAX status of the transmitting side is normal. (Ex. Let the transmitter copy once.) 2. Clean the cartridge nozzle. (See page 4.7)
4.3.20 Contaminated Stains on Paper
Description Contaminated stains on the copied and received paper occur in the printing.
1.CIS ASS'Y 2.Main B'D. Check and Cause Solution 1. If the CIS waveform is abnormal, try to replace the CIS ASS'Y. 2. In case the CIS waveform is normal but the print quality is bad, try to replace the Main B'D.
1. Check the status of document. 2. Check the waveform by performing a Adjust Scanner. (See page 4.9)

Notes :

After replacing the CIS, you must perform a Adjust Scanner (using clean papers).

4.3.21 Bad Printed Image

Description The copied and received image is light or bad.
1.CIS ASS'Y Check and Cause Solution 1. In case the CIS waveform is good, clean the outlet of cartridge. 2. In case the CIS waveform is abnormal, try to replace the CIS ASS'Y. 3. Even after cleaning the outlet of nozzle, the received data image is still bad, then replace the cartridge. 4. Try to replace the Main B'D.
1. Check the CIS waveform. (See page 4.9 : Adjust Scanner) 2. Test and check the cartridge arrangement. (See page 4.7 : Align Head) 3. Clean the cartridge nozzle. (See page 4.7 : Clean Head)
Notes: After replacing the CIS, you must perform a Adjust Scanner (using pure clean papers).
4.3.22 Vertical Lines are printed crookedly
Description The vertical lines are printed crookedly.
Cartridge Check and Cause Solution 1. Perform the cartridge arrangement to set up black/color newly. Repeat it several times until you get the sufficient condition.

Telephone line Check and Cause Solution 1.If it makes NOISE while on-hooking, replace or repair the telephone line.
1.Check if there is NOISE when pressing on-hook dial. 2.Check the RECEIVE condition by trying to receive a FAX at another fax machine.
4.3.29 Defective FAX RECEIVE (2)
Description The received data are lengthened or cut in the printing.
Telephone line Check and Cause Solution 1. If it makes NOISE, rearrange the telephone line. (Refer to 'Defective FAX RECEIVE'.) 2. Check if the FAX status of the forwarding side is also normal.
1. Check if there is NOISE when pressing on-hook dial. 2. Ask to the forwarding side, check the image quality of another machine receiving a FAX additionally sent to.
4.3.30 Defective FAX RECEIVE (3)
Description The phone is ringing continuously, but it cannot receive.
1.OPR panel 2.LIU B'D 3.Main B'D. Check and Cause Solution Even when the RECEIVE mode is changed to FAX MODE, it cannot receive, then replace the LIU and the Main B'D in sequence.
Check if the RECEIVE mode is TEL MODE or FAX MODE.
4.3.31 Defective FAX RECEIVE (4)
Description The received data is reduced by more than 50% in the printing.
Telephone line Check and Cause Solution After checking the data of the forwarding side, correct the FAX of the forwarding side.
Check the FAX status of the forwarding side.
4.3.32 Defective Automatic Receiving
Description The automatic receiving function is not working.
1.The RECEIVE mode (LCD WINDOW) 2.LIU BOARD 3.Main B'D. Check and Cause Solution 1. If the RECEIVE mode is set to the TEL MODE, reset it to the FAX MODE. 2. Even after the RECEIVE mode is changed to the FAX mode, it cannot receive, then try to replace the LIU and the Main B'D in sequence.
1. Check if the RECEIVE mode is TEL MODE or FAX MODE.
4.3.33 The Printer is Not Working (1) - Only SF-331P
Description While the power is turned on, the printer is not working at all by the PRINT command from the computer.
Check and Cause 1. Perform the Printer Self-Test. (See page 4.9)
Solution 1. Check the power source of the printer first and perform the Printer Self-Test. If the test results in printing, it is considered as there is no problem in the printer itself. If the printer is not working, the function may be defective (not due to S/W), so take another proper measure. 2. Check the status of the printer connection, and if it is defective, replace the printer cable (USB). 3. Check the connection between PC and printer port (USB port). Check if the printer driver at the Printers on the Control Panel is installed. If the printer driver is properly setup, check in which program the printing is not working. The best way is to try printing from the Wordpad, the WINDOWS basic program. Sometimes, the print out is normal within the WINDOWS basic programs, but it may not work in a specific program. In such case, reinstall the printer driver.

2. Error due to insufficient memory. (The printing job sometimes stops during proceeding or not completed due to insufficient memory.)
Name of Printer Port : To reinstall the printer driver, do after removing the current driver. While installing the driver, Set and PC should be connected. (The printer setup may be wrong if they are not connected during installing.)
4.3.36 Spool Error and Release of Spool Error
Description Spool (Simultaneous Peripheral Operations Online) refers to process the document to be read and stored in the hard disk or the mass storage media, and then to be printed at more convenient time. While the printer is outputting other file, the file requested to output is undergone to be spooled in the hard disk, the spool error may occur if a problem occurs in this process. First, delete the Spool Data if the Spool Error occurs. Check and Cause I. Insufficient space of the hard disk set as the default spool directory. 2. In case a collision with other program is expected. 3. When an application program or the printer driver file is damaged. 4. If some of OS related files are damaged or malfunctioning due to virus infections. 5. The memory is less than that recommended by the OS. Solution 1. Delete unnecessary files to provide more hard disk space and try printing job. 2. Exit all other programs except the program currently using, if possible, and print again. 3. Delete the printer driver completely and reinstall it. 4. After rebooting the computer, check viruses, restore the damaged files and reinstall the program, then try print ing again. 5. Add memory to the PC.
How to delete the data in the spool manager : In the spool manager, the installed drivers and the list of all the documents waiting to be printed are shown. Select the data of the document to be deleted and select Document menu --> Delete. If you intend to delete the current document being printed, the data being transferred to the printer will be printed out and then the document will be removed. Before choosing the document data, the document menu is still inactive. Or Hold the document in the waiting list and repeat the routine as the above or exit the Spool manager

4.4.3.2 Missing Dots

< Figure 3. Example of missing dots shown as partial printed rows (white stripes) in the printout >
If any rows of dots are missing on printouts (as shown in Figure3 ), check for the following problems: 1. The print cartridge may be past its expiration date, running out of ink, or faulty. If so, replace the print cartridge. 2. The print cartridge may not be making good electrical contact with the carriage assembly. Make sure that the print cartridge is seated and pressed securely against the carriage contacts. Remove and reinstall the print cartridge, making sure that the cartridge snaps into the carriage assembly, as shown in Figure 4.
< Figure 4. Properly installed print cartridge >
3. The carriage contacts or print cartridge contacts may be dirty (see section 4.4.3.3 about cleaning the electrical contacts). 4. The print cartridge may have been stored uncapped and out of the mechanism, which can cause a severely dried out, clogged nozzle. (see section 4.4.3.4 about cleaning the orifice plate and print cartridge nozzles). If the ink cartridge is only missing a few dot rows, the cartridge may have a damaged or scratched nozzle. If the nozzle appears scratched or damaged in any way, replace the cartridge. 5. There may be a hardware problem. Check the following: a. The flex circuit (between the carriage assembly and the logic PBA) may not be making good contact. Reinstall the flex circuits into connectors on the logic PBA. b. The carriage assembly may be faulty. Check for problems with the carriage assembly. If necessary, replace the carriage drive system. Refer to the procedure in section.
4.4.3.3 Cleaning the Carriage Contacts and Cartridge Contacts
1. Use only lint-free swabs moistened with water. Do not use cotton swabs. 2. Clean the contacts as shown in Figure 5. Caution : Do not clean the print cartridge nozzles or orifice plate with swabs. 3. Let the contacts dry after cleaning. 4. Reinstall the print cartridge into the carriage assembly.
<Figure 5. Cleaning the electrical contacts on the carriage (left) and print cartridge (right)>
4.4.3.4 Cleaning Crusted Ink from Print Cartridge Nozzles
Storing an uncapped print cartridge outside of the service station can cause a crust of ink on the nozzles. Do not install an ink-crusted print cartridge into the product. Caution : Use care during cleaning to avoid staining your hands or clothes with ink from the print cartridge. 1. Hold the print cartridge by the top of the cartridge. 2. Scrape dried ink off of the orifice plate into a trash container, using the edge of an index card or other rigid paper stock (see Figure 6).

<Figure 6. Removing crusted ink from the print cartridge >
3. Follow the host printers instructions to initiate a printing self-test to produce a page of printed information. If dots are not missing toward the end of the printout, the print cartridge was successfully restored to operating condition. If dots are missing toward the end of the printout, removing dried ink did not restore print cartridge operation. Replace the print cartridge.

4.4.4 Print Cartridges

The Graphic Print Bar graphics print bar uses consumer replaceable print cartridges.
Warning : Print cartridge ink contains chemical substances, which may be harmful if swallowed. Keep new and used cartridges out of reach of children. Caution : Do not use refilled print cartridges. Attempting to refill a print cartridge can cause a sudden drainage and/or leakage of ink, which can damage the product and possibly personal property.
4.4.4.1 Print Cartridge Care
1. Keep unused print cartridges sealed in their original packaging. When replacing a print cartridge, install the new cartridge promptly. 2. Do not turn the product off with the print cartridge out of the service station (left end of the carriage path). The service station cap seals the print cartridge nozzles from exposure to air, to minimize the formation of dried ink in the nozzles. 3. Do not allow the print cartridge contacts and nozzles to touch any surface or object, including your fingers. Skin oil and dust can cause print quality or missing dots problems. 4. Store print cartridges at room temperature.
4.4.4.2 Print Cartridge Expiration
Using print cartridges that are past their expiration date can cause print quality problems. The print cartridge life specification is shown in the following table: Ink cartridge M40, C40 Sealed in original package (shelf life) 18 Months
< Table 1. Print cartridge life specification >
Open, maintained (capped) in service station 180 Days
The open life specification of the cartridge is valid for use in an office environment, with a printing frequency of at least once a month. To determine if a print cartridge is past its expiration date, read the use before date printed on the box and ensure the print cartridge is sealed in its original packaging. The print cartridge should be installed before the date shown on the package (see Figure 7). The print cartridge expiration date is also printed on the front of the cartridge body.