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Installation Guide & Hardware Manual for Cintiq 12WX (DTZ-1200W)
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Wacom Cintiq 12WX Installation Guide & Hardware Manual for Cintiq 12WX (DTZ-1200W) English version 1.0, September 13, 2007 Copyright Wacom Co., Ltd, 2007 All rights reserved. No part of this manual may be reproduced except for your express personal use. Wacom reserves the right to revise this publication without obligation to provide notication of such changes. Wacom does its best to provide current and accurate information in this manual. However, Wacom reserves the right to change any specications and product congurations at its discretion, without prior notice and without obligation to include such changes in this manual.
DuoSwitch is a trademark, and Cintiq and Wacom are registered trademarks of Wacom Co., Ltd. Photoshop is either a registered trademark or a trademark of Adobe Systems Incorporated in the United States and/or other countries. Microsoft, Windows, and Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Apple, the Apple logo, and Macintosh are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. Any additional company and product names mentioned in this documentation may be trademarked and/or registered as trademarks. Mention of third-party products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Wacom assumes no responsibility with regard to the performance or use of these products. ExpressKey is a registered trademark of Ginsan Industries, Inc., and is used with permission.
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INTRODUCTION AND OVERVIEW
The 12WX pen display combines the benets of a Liquid Crystal Display (LCD) with the control, comfort, and productivity of Wacoms cordless, battery-free pen technology. This gives you a direct pen-on-screen interface for your computer. Cintiqs basic components include a Wacom pen tablet internally mounted behind a 12.1" wide format TFT color display, and Wacoms Grip Pen. Cintiq comes with an integrated display stand, enabling you to use the pen display at on your desk or at a 25 degree incline. Your pen display also includes a rotation pivot, enabling you to rotate the display as you work. This manual describes how to install and use your Cintiq pen display. The computer treats the Cintiq pen display as two separate devices (the display and the pen tablet). Therefore, the installation process is completed in two stages: Wacom Cintiq
First install the Cintiq as a display. Then install the Cintiq as a pen tablet.
Both stages require hardware and software installations and adjustments. Please follow all instructions carefully. IMPORTANT: You MUST install the Wacom pen tablet driver software for correct pen-on-screen functionality. To learn about using the Wacom Tablet control panel to customize your pen display tablet and pen settings on Windows or Macintosh computers, see Customizing on page 27. The following kinds of information are not included with this product: information about your specic computer hardware or operating system, or information about your application software. Your best source for this information is the set of manuals and discs that came with your hardware, operating system, or application.
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PRECAUTIONS

To ensure the safe usage of your product, be sure to follow all instructions, cautions, and warnings found within this manual. Failure to do so could cause the loss of data or damage to your computer. Failure to do so could also void your warranty, in which case Wacom shall have no responsibility to repair or replace the product.
WARNING CAUTION This symbol indicates an item that, if disregarded, may lead to loss of human life or serious injury. This symbol indicates an item that, if disregarded, may lead to human injury or damage to personal property.
Exercise due care and diligence whenever engaging in a described action.

PHYSICAL LOCATION

WARNING Do not use the Cintiq pen display in a facility control system that requires extremely high reliability; it may cause other electronic devices to malfunction, or other devices may cause the pen display tablet to malfunction. Where use is prohibited, power off Cintiq to prevent the possibility of it causing other electronic devices to malfunction. Wacom does not accept any liability for direct or consequential damages. For details, please refer to your Warranty located at the end of this manual.

ENVIRONMENT

Temperature and Humidity Operating temperature and humidity: 5 to 35C, 20 to 80% RH Storage temperature and humidity: -10 to 60C, 20 to 90% RH CAUTION Do not use or store Cintiq where: Temperature changes are severe or exceed specications (e.g., outdoors or inside a vehicle). The pen display, the Grip Pen, and the converter unit are exposed to direct sunlight or heat from an appliance, or are exposed to water or any other kind of liquid. Do not use Cintiq in a dusty environment; this may damage the unit.

There are two primary steps to the installation process:
Step 1: display installation Step 2: pen tablet installation
Follow ALL installation instructions carefully.

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STEP 1: DISPLAY INSTALLATION
In this step, Cintiq is installed as a display on your system. Important: Do not connect the USB data cable until instructed to do so.
Turn off your computer. Caution: Never connect or disconnect the video or power cables while your computer or Cintiq are powered on this can damage the display or video card.
If your computer has only one video connector, you will need to unplug your previous display. Determine if your computer has a digital (DVI) or analog (VGA) connector, and set the DVI/VGA switch located on the converter unit for the video connection you are using. See A in the connection diagram on page 13. Making sure to tighten the thumbscrews on the connectors, follow the instructions below for your video connector. See B
For DVI operation, connect the Cintiq video cable between the DVI-I connector located on the converter unit and the DVI-D or DVI-I connector on your video card. Be sure to connect the DVI-I end of the cable to the converter box, and the DVI-D end to your video card.

DVI-I connector

DVI-D connector For VGA operation, connect the Cintiq video cable between the DVI-I connector located on the converter unit and the VGA connector on your video card. If connecting to an Apple ADC or mini-VGA connection, you will need to obtain an appropriate adapter. Adapters can be purchased at various retail outlets. For ADC operation, plug the DVI-D end of the Cintiq video cable into the ADC to DVI-D adapter. Then connect the DVI-I end of the Cintiq cable to the DVI-I connector on the converter unit. Next connect the ADC adapter end to the ADC connector on your video card. For an Apple mini-VGA connector, plug the VGA end of the Cintiq video cable into the mini-VGA port adapter. Then connect the DVI-I end of the Cintiq cable to the DVI-I connector on the converter unit. Next connect the mini-VGA port end to the mini-VGA port on your video card.

VGA connector

Apple ADC connector

Mini-VGA port

Plug the pen displays integrated cable into the matching connector on the converter unit. When fully seated, the connector will snap into place. See C on the next page. Connect the power adapter to the converter unit. Then connect the adapters power cable and plug the adapter into an AC outlet. See D and E Turn on Cintiq. The power LED will light orange.

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DISPLAY CABLING DIAGRAM

CAUTION Make sure your video card has a DVI or VGA connector, and that you correctly set the Cintiq DVI/VGA switch for the video connection you are using. Do not attach the USB data cable until instructed to do so. B DVI-I connector DVI or VGA video card
Cintiq pen display tablet C A DVI VGA

Rear panel of computer

Power adapter

D To AC outlet

CAUTION Use only the converter unit and power adapter that came with Cintiq; use of an improper converter or power adapter may damage the unit. Do not connect or disconnect the video or power cables while Cintiq or your computer are turned on this can damage the display or computer video card. Make sure that the display refresh rate does not exceed 75 Hz (60 Hz for WXGA).

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Next, turn on your computer. For Windows systems, Cintiq will automatically install as a default display. If you want Cintiq to be identied as a Cintiq display and if you want to install the color calibration prole for Cintiq, follow the instructions below to update the display driver for Cintiq: 1. Open the CONTROL PANEL folder.
For Windows Vista, under APPEARANCE AND PERSONALIZATION select ADJUST SCREEN RESOLUTION. For other Windows versions, open the DISPLAY PROPERTIES control panel and select the SETTINGS tab.
Note: If you have more than one display and you need help in determining which display corresponds to Cintiq, click the IDENTIFY monitors button. Select the display for Cintiq.
2. Click the ADVANCED settings button. 3. Select the MONITOR tab and click the PROPERTIES button. 4. Select the DRIVER tab and click the UPDATE DRIVER. button. An update driver dialog or Wizard will appear. 5. Insert the Wacom Pen Tablet Driver CD. If the Wacom Tablet installation menu displays, close it. Windows Vista:
Select the option BROWSE MY COMPUTER FOR DRIVER SOFTWARE. Enter the drive letter for the Wacom Pen Tablet Driver CD and click NEXT. After the installation is complete, close any open control panel windows. The Wizard will ask if Windows can search for software. Choose NO, NOT THIS TIME and click NEXT. Select the option INSTALL FROM A LIST OR SPECIFIC LOCATION (ADVANCED), and click NEXT. Select the option DONT SEARCH. I WILL CHOOSE THE DRIVER TO INSTALL, and click NEXT. Select the Cintiq pen display option and then click the HAVE DISK. button. Enter the letter of your CD-ROM drive (e.g., E:\), and click OK. Follow the prompts to continue. (If the HARDWARE INSTALLATION dialog box displays, click CONTINUE ANYWAY to accept the driver.) After the installation is complete, click the FINISH button and close any open control panel windows. Follow the prompts selecting the default options. If a signing warning dialog box displays, click YES to accept the driver. After the installation is complete click the FINISH button to close the Wizard and then close the DISPLAY PROPERTIES control panel.

Windows XP:

Windows 2000:

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For Macintosh systems, a Cintiq color prole will be added to your computers color management system during the tablet software driver installation process. To activate this color prole for use with Cintiq, you may need to select the Cintiq 12WX prole in the systems ColorSync Utility control panel. For more details, see the color management information in your operating system and application documentation.
As necessary, congure the display control panel settings for the proper size and color resolution. The maximum (native) resolution of the Cintiq 12WX is 1280 x 800 pixels with 24 bit color (8 bits per color). The display size and color resolution may be constrained by the capabilities of your video card. See the video card manufacturers documentation for details. For Windows: If you are using Cintiq as a secondary display, you may rst need to enable Cintiq in your Display Properties control panel. If using analog (VGA) mode, you may want to ne-tune the display. See Adjusting clock and phase (VGA only) on page 35 and Adjusting the display beginning on page 30. After the display portion of Cintiq is working to your satisfaction, move on to Step 2: pen tablet installation to install the pen tablet portion of Cintiq. For troubleshooting tips, see page 36.
Notes: If your graphics card does not support the native resolution of 1280 x 800 pixels, check with your graphics card manufacturer for a driver update. Each Cintiq LCD panel is produced under stringent quality standards. Production techniques cannot guarantee an absolutely perfect TFT display, and some panels may exhibit a certain number of pixels that show an incorrect color. See the specications on page 56 for more information. If an image has ne striping (such as screen stripes), it may appear to icker or display a moir pattern. Do not apply excessive pressure on the display surface, it may cause the appearance of a moir or pooling pattern. If this occurs, use less pressure on the display screen when working with the pen. When a still image is displayed for a long period of time, an after-image may remain for a short time. To prevent this, Wacom recommends using a screen saver or other power management feature.
Important: To extend the life of the backlight, set your computers power management to turn off the display when it is not in use for extended periods of time.

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WORKING WITH YOUR CINTIQ

USING THE GRIP PEN
The pen is cordless, battery-free, and sensitive to the tilt and pressure you exert upon it. Hold the Grip Pen as you would a normal pen or pencil. As you work, you can rest your hand lightly on the Cintiq display screen, just as if it were a drawing board or sheet of paper. You can tilt the pen in any way that feels most comfortable for drawing.
DuoSwitch (side switch): Make sure the programmable switch is in a convenient location where you can toggle it with your thumb or forenger, but not accidentally press it while drawing. You can use the switch whenever the pen tip is within 5 mm (0.2 inch) of the tablet surface; you do not need to touch the pen tip to the tablet. Toggle the switch in either direction to activate the button functions. By default, the upper switch is set to DOUBLE CLICK and the lower switch is set to RIGHT CLICK. Pen tip (replaceable nib): The pen is activated as soon as it is brought within 5 mm (0.2 inch) of the pen display screen. This allows you to position the screen cursor without touching the pen tip to the display screen. When pressure is applied to the pen tip, the pen simulates a primary mouse button click. The tip click pressure can be adjusted in the Wacom Tablet control panel. By default, the tip function is set to CLICK.
Eraser: When the eraser is brought within 5 mm (0.2 inch) of the display the tablet reports the pen location. Pressure information is reported as you press down on the eraser. By default, the eraser function is set to ERASE.
When the Grip Pen is not in use, place it in the pen stand or lay it at on your desk. To maintain the sensitivity of your pen, do not store the pen in a container where it will rest on its tip or eraser.
Important: Only use a pen that is compatible with Cintiq, such as the pen that shipped with the unit or any of the pens from the Intuos3 product line (see Accessories on page 58). Other pens may not function properly. Also, the Cintiq pen tip is specically designed for use with the Cintiq pen display the tips on other pens could damage the protective coating on the display screen. For information on customizing the pen settings, see Customizing on page 27.

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BASIC PEN OPERATIONS

Pointing and selecting: Move the pen slightly above the Cintiq display screen to position the screen cursor; you do not need to touch the tablet surface. The cursor jumps to the location where you place the pen. Press the pen tip on the display screen to make a selection.
Note: You must calibrate the pen display tablet to correctly align the screen cursor with the pen tip. (See Calibrating Cintiq on page 29.) If the screen cursor does not jump to a position close to the pen tip when you place the pen on the display screen, then the pen tablet driver may not be installed or is not loading. Install the pen tablet driver software if necessary. Otherwise, see Troubleshooting, beginning on page 36.
Clicking: Tap the display screen once with the pen tip, or touch the pen to the display screen with enough pressure to register a click.
Windows tip: You can make navigating with the pen easier by conguring Windows to select when the pen is over an icon and to launch the icon with a single click. To turn on this feature rst open a folder. For Windows Vista, from the ORGANIZE pull-down menu choose FOLDER AND SEARCH OPTIONS. From the GENERAL tab select SINGLE-CLICK TO OPEN AN ITEM (POINT TO SELECT). For other Windows versions, from the TOOLS pull-down menu choose FOLDER OPTIONS. From the GENERAL tab select SINGLE-CLICK TO OPEN AN ITEM (POINT TO SELECT).
Double-clicking: Press the upper side switch, or quickly tap the display screen twice in the same place with the pen tip. Double-clicking is easier when the pen is perpendicular to the tablet screen. See the electronic Software Users Manual for information on ne-tuning the double-click area. Dragging: Select an object, then slide the pen tip across the display screen to move the object.
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Using the side switch: The pen is equipped with a DuoSwitch. This switch has two programmable functions that can be selected by rocking the switch in either direction. You can use the DuoSwitch whenever the pen tip is within 5 mm (0.2 inch) of the tablet surface; you do not need to touch the pen tip to the tablet in order to use the switch. By default, the upper switch is set to DOUBLE CLICK and the lower switch is set to RIGHT CLICK. Drawing with pressure sensitivity: The pen responds to the nuance and inection of your hand movements, enabling you to create natural-looking pen and brush strokes within applications that support this feature. To draw with pressure, select a pressure-sensitive tool from your applications tool palette. As you draw on the screen surface, use various amounts of downward pressure on the tip of the pen. Press lightly for thin lines or softer color. Press harder for thick lines or dense color. Drawing with tilt: The pen display tablet recognizes when you tilt the pen from vertical to incline positions. In supporting applications, tilt can be used to control line shape and thickness. Erasing: In supporting applications, the pens eraser works like the eraser on a pencil. In text applications, use the eraser to select text, then lift the eraser from the tablet to delete the text.

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TABLET CONTROLS

The customizable ExpressKeys and Touch Strips enable you to speed up many common tasks in graphics or other applications. While using the pen with your dominant hand, you can simultaneously use your other hand to operate the ExpressKeys or Touch Strip.
Touch Strip Slide your nger up or down to zoom, scroll, or issue an assigned keystroke function. See Using the Touch Strips on page 23.
ExpressKeys Press the keys to quickly change tool properties, or perform frequently used functions or keystrokes. By default, the ExpressKeys emulate keyboard modier keys. See Using the ExpressKeys on page 22. A display toggle function is also available for use on multiple display systems. This feature allows you to use your pen on the Cintiq pen display to navigate the screen cursor to any display on your system. See the electronic Software Users Manual for details on working with display toggle.
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USING THE EXPRESSKEYS

As you work with your pen on the display tablet surface, press an ExpressKey to toggle between tools or change tool properties. You can work with the default settings, or choose from any of the other available functions. The default settings were chosen to optimize your workow in Photoshop and other graphics applications using the following modier functions:
Button 1: CTRL modier key for Windows. COMMAND (Apple key) for Macintosh. Button 2: SHIFT modier key. Button 3: ALT modier key for Windows. OPTION modier key for Macintosh. Button 4: PAN/SCROLL function. Button 5: DISPLAY TOGGLE. Available only on multiple display systems.
The ExpressKeys are chordable. For example, pressing keys 1 and 3 together simulates CTRL+ALT in Windows, or COMMAND+OPTION on Macintosh systems. Tips: On multiple display systems only, set an ExpressKey or pen switch to DISPLAY TOGGLE. You can then press that button to toggle the screen cursor between Cintiq and your other displays. Press button 4 on your pen display tablet to use the pen to pan (move) the image within the active application window. In Photoshop and many other graphics applications, the ALT, CTRL, and SHIFT modier keys modify a tool or switch to a complementary tool while the modier key is pressed. Set a pair of keys to commonly used keystrokes, such as [ and ] to decrease and increase your brush size in Photoshop. Set a key to a commonly used keyboard shortcut, or to open les or start an application. If you prefer not to (or cannot) use the side switches on your Grip Pen, then set a key to right- or double-click.

CALIBRATING CINTIQ

You must calibrate the pen display tablet in order to align the screen cursor with the position of the pen on the display screen. This is required to adjust for parallax caused by the display screen cover glass and coating. Set Cintiq in its working position, then follow the procedure below.
Important: When using a VGA connection, make sure the Cintiq is properly adjusted before calibrating the tablet. See Adjusting clock and phase (VGA only) on page 35, and Adjusting the display beginning on page 30. In the Wacom Tablet control panel, select the Grip Pen from the TOOL list and then select the CALIBRATE tab. If you are working with multiple displays, select the MONITOR option corresponding to the Cintiq display. (Only displays that are set to one of the resolutions supported by Cintiq will appear in the list.) Click on the CALIBRATE. button to activate the calibration screen. Hold the pen and position your head as you normally do when working with the tablet. Use the pen tip to click on the center of the crosshairs in the upper-left corner. Then click on the center of the crosshairs that are displayed in the lower-right corner. Test the alignment by positioning the pen at a few different points on the display. Click OK to accept the calibration. Click TRY AGAIN to recalibrate. Be sure to read the directions in the calibration screen for detailed instructions and additional options. The calibration setting applies to all applications. Note: If more than one pen display tablet is installed on your system, be sure to select the Cintiq unit you are working with from the control panels TABLET list.

Crosshairs

Adjustment pattern for clock and phase. For details, see Adjusting clock and phase (VGA only) on page 35.
Tip: If you prefer to see the screen cursor slightly offset from the actual position of the pen tip, calibrate by clicking on a spot showing that offset from the crosshairs. For example, to have the screen cursor appear 1/10th of an inch above and to the left of the pen tip, calibrate by clicking on a spot 1/10th of an inch below and to the right of the crosshairs.

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ADJUSTING THE DISPLAY

FACTORY PRESETS, AUTO-SYNC, AND COLOR CALIBRATION
Factory presets: For optimal display quality, set your video card to Cintiqs native resolution of 1280 x 800 pixels (WXGA). See page 56 for signal specications. Auto-sync: The auto-sync function automatically sets the horizontal and vertical screen position, as well as clock and phase. When connected as a VGA display, Cintiq attempts to automatically synchronize to the incoming signal. At the native resolution of 1280 x 800, the vertical refresh frequency must be set to 60 Hz. For other resolutions, auto-sync will function when the horizontal frequency is between 30 to 82 kHz and the vertical frequency is between 50 to 75 Hz. If a specic resolution and vertical refresh frequency are not supported, you will see an invalid mode message. In this case choose a different resolution or refresh frequency. If Cintiq does not automatically synchronize with the incoming signal in VGA mode, open the OSD menu, select the VGA IMAGE menu option, and choose AUTO ADJUST to initiate display synchronization. Additional screen display adjustments can be made using the OSD controls. Color calibration: Changing the color, color temperature, contrast, brightness, or backlight from their default settings will invalidate the ICC color prole that was included on the driver CD.

POWER SAVING

Cintiq conforms to VESA and ENERGY STAR power saving guidelines. When using Cintiq with a Display Power Management Signaling (DPMS) compliant computer or video card, the display will automatically comply with the below power saving parameters. When these power-saving functions are in effect, the screen display is darker than usual.
Computer mode Power ON Standby mode Suspend mode OFF Mode H-sync Yes No Yes No V-sync Yes Yes No No Video Active Blanked Blanked Blanked Power consumption 50 W 2W 2W 1W Power lamp Blue Orange/blue* Orange/blue* Orange
* Depending on the specications and settings of your computer and video card, the power light may only change to orange when in standby and suspend modes.

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ON SCREEN DISPLAY (OSD) SETTINGS
The Cintiq OSD function enables you to adjust and optimize a variety of display settings at the touch of a button.
Make adjustments using the OSD controls located on the converter unit.
1. MENU button Press to open the OSD menu and to accept changes you make to the OSD settings. ENTER button Press to choose the highlighted menu option.

(left / down)

(right / up)
2. Selection buttons Use the up or down buttons to toggle between menu options, and to increase or decrease the value of a selected setting. (See the following pages for a detailed description of working with the OSD menu.) Note: All settings are automatically saved when the OSD menu closes and will be used the next time the unit receives a similar video signal. This is applicable to all display modes. If you make changes to the display appearance and cannot return to the original settings, go to the RESET menu and select the FACTORY RESET option to return Cintiq to its original factory defaults.

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The basic process for working with the OSD is as follows: Press the MENU button to open the OSD main menu. Press the up or down buttons to toggle between the main menu icons. Then press the ENTER button to choose the highlighted icon.
The Main Control icon displays a DVI or VGA identier, depending on which video interface is currently in use.
Press the up or down buttons to toggle between menu options. Press the ENTER button to choose the highlighted option. Note that some options, such as POSITION, are not available when in DVI mode.
Press the up or down buttons to select a setting for adjustment. Press the ENTER button to choose the highlighted setting. Note that some settings may not be available when in DVI mode. Use the up or down buttons to increase or decrease the setting value. Press the MENU button to accept your changes. Note: After changing a setting, the OSD menu will automatically close after a few moments of inactivity. You can also continue to press MENU in order to back out of the OSD menu. All settings are automatically saved when the OSD menu closes. If you make changes to the display appearance and cannot return to the original settings, go to the RESET menu and select the FACTORY RESET option to return Cintiq to its original factory defaults. See the following pages for details about the OSD menu options.

TESTING THE TOUCH STRIPS

1. With the DIAGNOSTICS dialog box open, observe the TABLET INFO column as you test each Touch Strip. If you have more than one Cintiq unit connected to your system, be sure to select the unit you are testing from the TABLET INFO column. 2. Slide your nger up or down along the entire length of the Touch Strip you want to test. As you touch and move your nger along the Touch Strip, a number will indicate the current nger position for the respective Touch Strip next to LEFT TOUCH STRIP or RIGHT TOUCH STRIP. When you are done, click the CLOSE button to exit the dialog box.

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TESTING A PEN

1. While observing the POINTING DEVICE INFO column, bring your pen within 5 mm (0.2 inch) of the display screen. A value for PROXIMITY, the DEVICE NAME, DEVICE TYPE, and a DEVICE S/N (serial number) should be displayed. If you have more than one Cintiq unit connected to your system, be sure to select the unit for which you are testing a pen in the TABLET INFO column. 2. Move your tool along the tablet surface. The X and Y DATA values should change to reect the tool position. 3. Test your pen switches. The Cintiq status LED should light blue each time you click with the tool tip, press the side switch, or press the tools eraser to the display screen.
Press on the display screen surface with the tool tip the SWITCHES state and PRESSURE value should change. (PRESSURE should change from approximately 0% with no pressure applied to approximately 100% when full pressure is applied.) Next, press the side switch without pressing the tip to the tablet the SWITCHES state should change. (For the Grip Pen, do this for both positions of the DuoSwitch.)
Pen Airbrush Tip = 1, DuoSwitch (lower position) = 2, DuoSwitch (upper position) = 3, Eraser = 1 Tip = 1, Side Switch = 2, Eraser = 1
Press the tools eraser to the display screen the SWITCHES state and PRESSURE value should change. (PRESSURE should change from approximately 0% with no pressure applied to approximately 100% when full pressure is applied.) For the optional Airbrush, move the ngerwheel forward the WHEEL value should decrease to a value of approximately 0 when the ngerwheel is all the way forward. Move the ngerwheel backward the WHEEL value should increase to approximately 1000 when the ngerwheel is all the way back.

Double-clicking is difcult.
The eraser selects everything or will not stop erasing. You notice a delay at the beginning of pen strokes.
You have to press hard with the pen when clicking or drawing. The pen tip does not function.
Changing the function settings for an input tool has no effect.
Be sure you are quickly tapping the display screen twice in the same place on the pen display tablets active area. Wacom recommends using the side switch to double-click. Open the Wacom Tablet control panel and go to the PEN tab. Try increasing the TIP DOUBLE CLICK DISTANCE or using a lighter TIP FEEL. Windows: Try setting your system to launch programs with a single click. See Basic pen operations on page 19. Open the Wacom Tablet control panel and go to the ERASER tab. Move the ERASER FEEL slider toward FIRM, or select the DETAILS. button and increase the CLICK THRESHOLD setting. If this does not help, see Testing Cintiq on page 36. Open the Wacom Tablet control panel and go to the PEN tab. Try decreasing the TIP DOUBLE CLICK DISTANCE. If that does not work, try dragging the TIP DOUBLE CLICK DISTANCE slider to the OFF position in order to turn off double-click assist. Open the Wacom Tablet control panel and go to the PEN tab. Move the TIP FEEL slider toward SOFT, or select the DETAILS. button and decrease the SENSITIVITY and CLICK THRESHOLD settings. Be sure you are using the pen that originally came with your pen display tablet, or an Intuos3 pen. Other pens may not function properly on the Cintiq pen display. Make sure the status LED lights blue when the pen tip is pressed. If the LED does not light, verify that the USB cable is plugged into an active USB port on your computer or on a USB hub. If the LED still does not light, you may have defective hardware (see Troubleshooting on page 36). Open the Wacom Tablet control panel. Check the control panels PEN tab and verify that the tip is assigned to a CLICK function. Make sure that you change the settings for the tool and application that you are using. See the electronic Software Users Manual for details on working with multiple tools and with application-specic settings.

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The pen side switch does not work.
The pen tip and screen cursor do not properly line up. The screen cursor moves but does not jump to the pen tip location on the display screen, and does not follow the pen tip when the pen is moved across the display.
Be sure you are using the pen that originally came with your pen display tablet, or an Intuos3 pen. Other pens may not function properly. Be sure you press the side switch when the pen tip is within 5 mm (0.2 inch) of the pen display tablets active area do this without pressing down on the pen tip. From the Wacom Tablet control panel, verify that the side switch is set to the proper function you are expecting to occur for the application (and input tool) you are using. Check also which SIDE SWITCH MODE option is selected. (These options are accessed by clicking on the control panel OPTIONS. button.) Make sure the status LED lights blue when you press the side switch. If the LED does not light, verify that the USB cable is plugged into an active USB port on your computer or on a USB hub. If the LED still does not light, you may have defective hardware (see Troubleshooting on page 36). Open the Wacom Tablet control panel and select the CALIBRATE tab. Continue with Calibrating Cintiq on page 29. Make sure the Wacom tablet driver has loaded properly by opening the Wacom Tablet control panel. If the driver did not load you will see an error message. If an error message appears, reboot your computer. If the problem persists, see the Installation instructions and reinstall the Wacom tablet software. (For Macintosh, you must restart your computer after installing the Wacom tablet driver for proper tablet operation.) If you have customized the side switch on your pen to toggle between PEN mode and MOUSE mode, make sure that your pen display tablet is operating in PEN mode. Make sure that one of the ExpressKeys is set to DISPLAY TOGGLE, and then press that key to cycle between pen control for the Cintiq and your other displays. See the electronic Software Users Manual for details on working with DISPLAY TOGGLE. You can also use your pen to control the other displays in MOUSE mode. To use MOUSE mode, rst set the pens DuoSwitch to MODE TOGGLE. Then use the switch to toggle between PEN mode and MOUSE mode.

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PRODUCT SPECIFICATIONS

CINTIQ 12WX (MODEL DTZ-1200W) GENERAL SPECIFICATIONS
Dimensions (W x D x H) Weight Input voltage Power consumption 405 x 270 x 17 mm (15.96 x 10.64 x 0.67 in), excluding rotation pivot 2.0 kg (4.4 lb) 12 VDC 29W or less in normal operation mode 2 W or less in suspend or standby modes 1 W or less in off mode 5 to 35 C, 20 to 80% RH (non-condensing) -10 to 60 C, 20 to 90% RH (non-condensing) (maximum storage humidity is 38% at a temperature of 60 C, and maximum storage temperature is 42 C at a humidity of 90%) FCC Part 15 Class B & Subpart C, CE, VCCI Class B, EDID 1.3, C-tick, MIC, BSMI, CCC, RoHS, GOST-R, Industry Canada, Class B
Operating temperature and humidity Storage temperature and humidity
Certication and compliance

DISPLAY

Display Screen size Aspect ratio Supported resolutions Synchronization range a-Si TFT active matrix LCD 310 mm (12.1 in) diagonal, 261.1 x 163.2 mm (10.3 x 6.4 in) 16 : 10, approximately 1280 x 800 pixels (WXGA) maximum, 1024 x 768 pixels (XGA), 800 x 600 pixels (SVGA), 640 x 480 pixels (VGA), and others 60 Hz vertical (for WXGA) 50 to 75 Hz vertical, 30 to 82 kHz horizontal (for resolutions less than WXGA) 0.204 x 0.204 mm (0.01 x 0.01 in) 16,777,216 colors (8 bits per color) 1,024,ms typical (rise and fall) 180 cd/m2 (maximum) 600:1 DDC-2B, DDC/CI, and other DVI standards Each Cintiq LCD panel is produced under stringent quality standards. Production techniques cannot guarantee an absolutely perfect TFT display. Wacom does not allow any pixel to be always white or always black. A small number of sub-pixels (7 or less) can be partially on or partially off this does not mean the display is defective.
Pixel pitch Color depth Pixels Response time (refresh rate) Brightness Contrast ratio Plug and Play LCD quality

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PEN TABLET

Reading technology Active area Resolution Accuracy Tilt range (all pens) Reading height Maximum report rate ExpressKeys stroke Touch Strips Pressure levels Communication interface Electromagnetic resonance technology 261.1 x 163.2 mm (10.3 x 6.4 in) 0.005 mm/point (5080 lpi) 0.5 mm (0.02 in), average 60 degrees 5 mm (0.2 in) 133 points/sec. 1 mm (0.04 in), approximately 52 mm (2.0 in) x 12 mm (0.47 in) 1024 levels USB
Dimensions (W x D x H) Weight Video input Tablet interface Output Input voltage 148 x 112 x 27 mm (5.83 x 4.41 x 1.06 in), excluding foot pads 0.3 kg (0.66 lb) DVI or VGA (DVI incl. DDC/CI, DDC-2B, and other standards) USB Proprietary video and USB interface 12VDC

POWER ADAPTER

Input voltage Output voltage 100 to 240 VAC, 50/60 Hz 12 VDC, 3.3 A

GRIP PEN (MODEL ZP-501E)

Pressure sensitivity Eraser tip travel Dimensions (L x D) Weight Tip types 1024 levels (tip and eraser) 1.3 mm (0.05 in), approximately 175.0 x 15.0 mm (6.89 x 0.59 in) 18 g (0.63 oz), approximately Standard nib, Polyacetal (POM), black (3) for general, multi-purpose use. Stroke nib, spring loaded, gray (1) for a brush-like feeling. Felt nib, black (1) provides a higher friction than the other nibs.

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ACCESSORIES

Airbrush. A true digital airbrush incorporating a pressure-sensitive tip and eraser, tilt sensitivity, and a ngerwheel that provides an additional degree of control over the application of digital paint. This tool also includes a programmable side switch.

ZP-400E

6D Art Pen. This pen provides rotation sensing technology with a unique chisel-shaped nib that emulates brushes, markers, and calligraphic pens. Simply by rotating the pen, a drawn line becomes narrow or broad. When the 6D Art Pen is combined with a software application supporting its feature set, the pen can produce almost any type of brush effect or marker stroke. Classic Pen. This pressure-sensitive pen has the same feature set as the Cintiq Grip Pen, but with a slimmer prole that does not include a rubberized grip.

ZP-600

ZP-300E
Replacement nibs Standard nibs, polyacetal, (white) for Grip Pen (model ZP-501E), Airbrush (model ZP-400E), or Classic Pen (model ZP-300E) Stroke nib (gray) for Grip Pen, Airbrush, or Classic Pen. Stroke nibs are spring-loaded, providing additional tactile feedback when you are working with the Grip Pen or Airbrush. They are installed in the same manner as a standard pen nib. Felt nib, for Grip Pen (model ZP-501E), Airbrush (model ZP-400E), or Classic Pen (model ZP-300E) Standard nib, for Art Pen (model ZP-600) Felt nibs, for Art Pen (model ZP-600) Pen stand, for Grip Pen and Art Pen Pen tether
PSI-A007, qty 5 PSI-A042, qty 5
PSI-A043, qty 5 PSI-A052, qty 5 PSI-A051, qty 5 PST-A034 FUZ-A108

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ORDERING PARTS AND ACCESSORIES
To purchase parts and accessories, refer to the Cintiq Read Me le and see who to call for your region. You can also do the following:

Important: Always store the pen display on a stable surface or in its original packing carton when not in use. Do not bend or crimp the cable.

Your new Cintiq Page 9

CONVERTER UNIT
The converter unit provides an interface for all video and data signals passing between the Cintiq pen display and your computer. The unit also routes input power from the supply adapter to your pen display.
Power plug For power input connection to the power supply adapter. USB-A connector For USB connection to your computer. DVI-I video connector Accepts an incoming DVI or VGA video signal from your computer.
On Screen Display (OSD) controls Use these controls to adjust the display settings. See Adjusting the display on page 31.
Pen display cable connector Connects to the pen displays integrated cable.
DVI/VGA (digital/analog) switch Set this switch for the video connection you will be using. For DVI, move switch left (toward the connector). For VGA, move switch right.

Your new Cintiq Page 10

INSTALLATION
The computer treats the interactive pen display as two separate devices (the display and the pen tablet). Therefore, the installation process is completed in two stages: First install as a display. Then install as a pen tablet. Both stages require hardware and software installations and adjustments. Carefully follow ALL instructions. Important: You MUST install the Wacom driver software for correct pen-on-screen functionality.

SYSTEM REQUIREMENTS

Before installing Cintiq, be sure your computer meets the following minimum system requirements: PC. Windows 7, Vista, XP (32 and 64 bit). DVI or VGA connector, available USB port, and CD-ROM drive. Macintosh. OS X, v10.4 or greater. DVI or VGA video connector, available USB port, and CD-ROM drive. Cintiq supports both digital (DVI) and analog (VGA) video signals. If updating your video card, first complete the video card installation before connecting Cintiq. If you have another display that is compatible with your video card, you can use that display to verify the video card is operating correctly. Although you can connect Cintiq to either a DVI or VGA video card, connecting to a DVI video card generally results in optimum performance. Notes: Cintiq can be used alone or with another display, such as a CRT monitor or LCD projector. To use Cintiq with another display, you will need two video cards or a video card with dual output. Depending on the capabilities of your video card and operating system, you may be able to set up Cintiq as a mirrored, extended, or independent display. See your video card documentation for more information on its capabilities. When working with more than one monitor, Cintiq will map to the monitors based upon how your system is configured. By default, if you are in mirror mode, the pen tablet will map to the entire space on each monitor. See your hardware and operating system documentation for details on configuring your computer and operating system for use with multiple monitors. A Display Toggle function is available for use with multiple display systems. This enables you to toggle the screen cursor between Cintiq and your other displays. For more information, see Using the ExpressKeys on page 22.

Installation Page 15

STEP 2: PEN TABLET INSTALLATION
In this step, Cintiq is installed as a pen tablet.

USB CABLE INSTALLATION

1. First plug the USB cable into the USB connector located on the converter unit. 2. Plug the other end of the cable into an available USB port on your computer or into a USB hub. Next, install the pen tablet software. See Software installation on page 17.
To USB port USB connector Computer

Installation Page 16

SOFTWARE INSTALLATION
Important: You MUST install the Wacom pen tablet driver software for correct pen-on-screen functionality. Save your work and close all open applications. Temporarily disable any virus protection programs. Insert the Wacom Pen Tablet Driver CD into your computers CD-ROM drive. If the software installer menu does not automatically display, double-click on the INSTALL icon located on the CD. Click INSTALL TABLET and follow the prompts to install the driver software. Reactivate your virus protection program. After completing the software installation, make sure you can use your pen on the Cintiq display screen to move the screen cursor. When you place the pen tip on the display screen, the screen cursor should immediately jump to a corresponding position approximately beneath the pen tip. Lift the pen tip and place it on the display screen surface in a different location. The screen cursor should again jump to the new position. This is known as absolute positioning, and enables you to position the screen cursor without having to drag your pen across the display screen surface. Be sure to check the Read Me file for updated information. If you have trouble installing Cintiq, see Troubleshooting on page 37. Notes: Driver installation automatically activates the new pen input functions available within Microsoft Windows 7, Vista, and Office 2007 or later (except for Windows 7 Starter and Home Basic, and Windows Vista Home Basic). Visit the Wacom web site at www.wacom.com/vista for additional information on using your Wacom pen in Windows. User-specific preferences are supported. After logging in, each user can customize their personal settings in the Wacom Tablet control panel. Switching to another user will automatically load the settings for that user. If the pen display does not respond properly or you lose cursor control, the pen display preferences may be corrupted. You can delete the current preference settings and return the pen display to its factory default condition. See the Software Users Manual for details on managing preferences. To uninstall the software driver, see Uninstalling Cintiq on page 58. Next, see Calibrating Cintiq on page 29 to precisely align the screen cursor to the pen tip.

Working with your Cintiq Page 18

BASIC PEN OPERATIONS

Positioning: To position the screen cursor, move the pen slightly above the Cintiq display screen without touching the screen surface. Press the pen tip on the display screen to make a selection. Note: You must calibrate the pen display to correctly align the screen cursor with the pen tip. (See Calibrating Cintiq on page 29.) If the screen cursor does not jump to a position close to the pen tip when you place the pen on the display screen, then the pen display software driver may not be installed or is not loading. Install the driver software if necessary. Otherwise, see Troubleshooting on page 37. Clicking: Tap the display screen once with the pen tip, or touch the pen to the display screen with enough pressure to register a click. Tip: You can make navigating with the pen easier by configuring Windows to select when the pen is over an icon and to launch the icon with a single click. To turn on this feature, first open a folder. For Windows 7 and Vista, from the ORGANIZE pull-down menu choose FOLDER AND SEARCH OPTIONS. From the GENERAL tab select SINGLE-CLICK TO OPEN AN ITEM (POINT TO SELECT). For Windows XP, from the TOOLS pull-down menu choose FOLDER OPTIONS. From the GENERAL tab select SINGLE-CLICK TO OPEN AN ITEM (POINT TO SELECT). Double-clicking: Press the upper side switch, or quickly tap the display screen twice in the same place with the pen tip. Double-clicking is easier when the pen is perpendicular to the tablet screen. See the electronic Software Users Manual for information on fine-tuning the double-click area. Dragging: Select an object, then slide the pen tip across the display screen to move the object.
Working with your Cintiq Page 19
Using the side switch: The pen is equipped with a DuoSwitch. This switch has two programmable functions that can be selected by rocking the switch in either direction. You can use the DuoSwitch whenever the pen tip is within 5 mm (0.2 inch) of the tablet surface; you do not need to touch the pen tip to the tablet in order to use the switch. By default, the upper switch is set to DOUBLE CLICK and the lower switch is set to RIGHT CLICK. Switch functions can be modified or disabled using the Wacom Tablet control panel. See the electronic Software Users Manual for details. Drawing with pressure sensitivity: The pen responds to the nuance and inflection of your hand movements, enabling you to create natural-looking pen and brush strokes within applications that support this feature. To draw with pressure, select a pressure-sensitive tool from your applications tool palette. As you draw on the screen surface, use various amounts of downward pressure on the tip of the pen. Press lightly for thin lines or softer color. Press harder for thick lines or dense color. Drawing with tilt: The pen display recognizes when you tilt the pen from vertical to incline positions. In supporting applications, tilt can be used to control line shape and thickness. Erasing: In supporting applications, the pens eraser works like the eraser on a pencil. In text applications, use the eraser to select text, then lift the eraser from the pen display screen to delete the text.

Working with your Cintiq Page 20

PEN DISPLAY CONTROLS

The customizable ExpressKeys and Touch Strips enable you to improve your workflow in graphics or other applications. While using the pen with your dominant hand, you can simultaneously use your other hand to operate the ExpressKeys or Touch Strip.
Touch Strip Slide your finger up or down to zoom, scroll, or issue an assigned keystroke function. See Using the Touch Strips on page 23.
ExpressKeys Press the keys to quickly change tool properties, or perform frequently used functions or keystrokes. By default, the ExpressKeys emulate keyboard modifier keys. See Using the ExpressKeys on page 22. A Display Toggle function is also available for use on multiple display systems. This feature allows you to use your pen on the Cintiq pen display to navigate the screen cursor to any display on your system. See the electronic Software Users Manual for details on working with Display Toggle.
Working with your Cintiq Page 21

USING THE EXPRESSKEYS

As you work with your pen on the display surface, press an ExpressKey to toggle between tools or change tool properties. You can work with the default settings, or choose from any of the other available functions. The default settings were chosen to optimize your workflow in Photoshop and other graphics applications using the following modifier functions: Button 1: CTRL modifier key for Windows. COMMAND (Apple key) for Macintosh. Button 2: SHIFT modifier key. Button 3: ALT modifier key for Windows. OPTION modifier key for Macintosh. Button 4: PAN/SCROLL function. Button 5: DISPLAY TOGGLE. Available only on multiple display systems.
The ExpressKeys are chordable. For example, pressing keys 1 and 3 together simulates CTRL+ALT in Windows, or COMMAND+OPTION on Macintosh systems.
Tips: On multiple display systems only, set an ExpressKey or pen switch to DISPLAY TOGGLE. You can then press that button to toggle the screen cursor between Cintiq and your other displays. Press button 4 on your pen display to use the pen to pan (move) the image within the active application window. In Photoshop and many other graphics applications, the ALT, CTRL, and SHIFT modifier keys modify a tool or switch to a complementary tool while the modifier key is pressed. Set a pair of keys to commonly used keystrokes, such as [ and ] to decrease and increase your brush size in Photoshop. Set a key to a commonly used keyboard shortcut, or to open files or start an application. If you prefer not to (or cannot) use the side switches on your Grip Pen, then set a key to right- or double-click. See the electronic Software Users Manual for details on the available key settings. Important: Some applications can override and control the ExpressKey functions. For details, see the section on using applications integrated for tablet control in the Software Users Manual.

COLOR menu options are as follows: TEMPERATURE. Enables you to adjust the pen display color temperature. Provides color temperature settings for 6500 and 9300 Kelvin, as well as DIRECT and CUSTOM options. DIRECT displays the colors directly from the video card without any adjustment. RED, GREEN, BLUE. After selecting the CUSTOM color option, you can independently adjust the RED, GREEN, and BLUE display colors. Note: Manual changes made to the color settings will invalidate the Cintiq color profile.
OSD Control menu options are as follows: VERTICAL. Adjusts the vertical position of the OSD menu window. HORIZONTAL. Adjusts the horizontal position of the OSD menu window. TRANSPARENCY. Changes the opaqueness of the OSD menu background. TIME OUT. Use this option to set the amount of time the OSD menu will remain displayed with no user input.

Customizing Page 35

POWER SAVING
Cintiq conforms to VESA power saving guidelines. When using Cintiq with a Display Power Management Signaling (DPMS) compliant computer or video card, the display will automatically comply with the below power saving parameters. When these power-saving functions are in effect, the screen display is darker than usual.
Computer mode Power ON Standby mode Suspend mode OFF Mode H-sync Yes No Yes No V-sync Yes Yes No No Video Active Blanked Blanked Blanked Power consumption 29W 2W 2W 1W Power lamp Blue Orange/blue* Orange/blue* Orange
* Depending on the specifications and settings of your computer and video card, the power light may only change to orange when in standby and suspend modes.

Customizing Page 36

TROUBLESHOOTING
Most of the time your interactive pen display will work flawlessly. But if you are having trouble, Wacom recommends you do the following: 1. If the Wacom tablet driver failed to load properly, first perform the recommended action in any error message that may appear on your screen. If that does not solve the problem, continue with the troubleshooting procedures in this chapter. 2. If Cintiq does not function properly, refer to the troubleshooting sections on the following pages. See also Display troubleshooting on page 41, or look in the Pen tablet troubleshooting on page 44. Your problem may be described there and you can try the solution offered. 3. Open the Wacom pen display Read Me file for any information updates. 4. If you are having a compatibility conflict between Cintiq and a new hardware or software product, see Obtaining driver downloads on page 52 for information on downloading an updated software driver. Wacom periodically updates the software driver to maintain compatibility with new products. 5. Check the FAQs (Frequently Asked Questions) on the Wacom web site for your region. 6. If you have tried the suggestions in this manual and still cannot resolve the problem, then contact Wacom for Technical Support. See the Read Me file for information on where to obtain support for your region.

TESTING CINTIQ

1. If the Cintiq power LED does not light, check the following: First verify that the green light on the power adapter is on. If the light is not on, check that the power cable is properly connected to the power adapter and to an active AC outlet. Check that the power adapter cable is securely connected to the Cintiq converter unit. Check also that the Cintiq integrated cable is properly connected to the converter unit and that the Cintiq power switch is turned on. (To unplug the cable, squeeze the connector side clips to release the connector.) The Cintiq power LED will glow orange or blue whenever Cintiq is on. Important: Use only the AC adapter that came with your pen display. Other adapters may damage your product.

Troubleshooting Page 37

2. If there is no display: Make sure that your computer is turned on. The power LED will light blue when the proper video signal is received, and orange if there is no video signal or if the computer is in a power saving mode. Verify that the Cintiq converter unit is properly connected to an active DVI-I, DVI-D, or VGA connector and that the DVI/VGA switch on the converter unit is set to the correct video setting. Check that your video card has been properly installed and is functional. If you have another display that is compatible with your video card, you can connect that display to the card in order to verify that the video card is operating correctly. 3. Verify that the tablet portion of Cintiq and the Grip Pen are working: Press the pen tip against the display and verify that the status LED lights blue. If the LED does not light, verify that Cintiqs USB cable is properly connected between the converter unit and an active USB port. If the cable is plugged into a USB hub, try plugging it directly into the USB port on your computer. Be sure that the USB port to which you are connecting has not been disabled. It may be necessary to check your system BIOS setting to verify that you have connected Cintiq to an active USB port. The status LED will light blue when Cintiq is registered as a USB device and the pen tip is pressed against the display. 4. Check the pen. If you cannot make a selection on the display screen with the pen: Test the pen by pressing the pen tip or the eraser against the surface of the pen display. The status LED should light blue. Now, without applying pressure to the pen tip but keeping the pen within 5 mm (0.2 inch) of the pen display surface, press the side switch. The status LED should again light blue. If the status LED does not light blue for these tests, be sure you are using the correct pen that came with Cintiq. See Testing controls and input tools on page 39 and Testing a pen on page 40 for more information. If you are still having problems, you may have a defective pen or pen display. After testing, use the Wacom Tablet control panel to reconfigure Cintiq for any custom settings you may originally have been using.

Troubleshooting Page 39

TESTING A PEN
1. While observing the POINTING DEVICE INFO column, bring your pen within 5 mm (0.2 inch) of the display screen. A value for PROXIMITY, the DEVICE NAME, DEVICE TYPE, and a DEVICE S/N (serial number) should be displayed. If you have more than one Cintiq unit connected to your system, be sure to select the unit for which you are testing a pen in the TABLET INFO column. 2. Move your tool along the tablet surface. The X and Y DATA values should change to reflect the tool position. 3. Test your pen switches. The Cintiq status LED should light blue each time you click with the tool tip, press the side switch, or press the tools eraser to the display screen. Press on the display screen surface with the tool tip the SWITCHES state and PRESSURE value should change. (PRESSURE should change from approximately 0% with no pressure applied to approximately 100% when full pressure is applied.) Next, press the side switch without pressing the tip to the tablet the SWITCHES state should change. (For the Grip Pen, do this for both positions of the DuoSwitch.)
Pen Airbrush Tip = 1, DuoSwitch (lower position) = 2, DuoSwitch (upper position) = 3, Eraser = 1 Tip = 1, Side Switch = 2, Eraser = 1
Press the tools eraser to the display screen the SWITCHES state and PRESSURE value should change. (PRESSURE should change from approximately 0% with no pressure applied to approximately 100% when full pressure is applied.) For the optional Airbrush, move the fingerwheel forward the WHEEL value should decrease to a value of approximately 0 when the fingerwheel is all the way forward. Move the fingerwheel backward the WHEEL value should increase to approximately 1000 when the fingerwheel is all the way back.
4. Test tilt for the x-axis by moving the pen from a vertical position toward the right; the X TILT value should change from approximately 0 to +60. Now move the tool to the left of vertical; the X TILT value should change from approximately 0 to -60. 5. Test the tilt for the y-axis by moving the pen from a vertical position toward the bottom of the tablet; the Y TILT value should change from approximately 0 to +60. Now move the tool toward the top of the tablet; the Y TILT value should change from approximately 0 to -60. 6. For the optional 6D Art Pen, test the rotation feature by placing the pen tip on the display screen surface and slowing rotating the pen on its axis. The ROTATION value should change as you rotate the pen. 7. When you are done, click on the CLOSE button to exit the dialog box.

No display or a cable disconnect message briefly appears on your display screen.

Troubleshooting Page 41

An invalid mode message briefly appears on your display screen.
The image appears multiple times on the display. When a still image is displayed for a long period of time without refreshing the screen, an after-image remains for a short period of time. Color quality is inaccurate.
The input signal frequency is incorrectly set or not compatible with Cintiq. Set the refresh rate to a vertical frequency that is compatible with Cintiq. If your video card driver supports adjustment of the horizontal frequency, make sure it is set to a compatible value. See Product specifications on page 59 for frequency range details. On a single monitor system you will need to connect a different display to change the refresh rate. The resolution is set too high (1280 x 800, maximum). See the Product specifications on page 59 for details about the maximum (native) resolution, refresh rate, and other resolution sizes that can be used with Cintiq. Set the display properties to detect plug and play displays.
Do not extend the video cable. Do not use an input selector switch box. Use a screen saver or other power management feature.
Open the OSD menu, go to the RESET menu, and select the FACTORY RESET option. Be sure the Cintiq color profile has been installed and is selected as the profile for use with your operating system and applications. Any changes to the contrast setting should be made in small increments as changes in contrast may affect color accuracy. Be sure the Cintiq color profile has been installed and is selected as the profile for use with your operating system and applications. Verify also that the display is operating at the factory default settings. If that is not sufficient, then adjust color as necessary. For details on color management, see your operating system and application documentation. Verify that the video cable is fully connected.
The color white does not display as white.

Troubleshooting Page 42

VGA PROBLEMS
The display ripples or flickers. Open the OSD menu, go to the IMAGE menu, and select the AUTO ADJUST option. If necessary, manually adjust the clock and phase settings. Verify that the display adapter or video card matches the specifications for Cintiq. Adjust the refresh rate in the Display Properties control panel. Set the display resolution of your video card to 1280 x 800. This is the maximum (native) resolution that can be used with Cintiq. Turn off the Cintiq, then turn it back on. Open the OSD menu, go to the IMAGE menu, and select the AUTO ADJUST option. If necessary, manually adjust the brightness, clock and phase settings.

Troubleshooting Page 46

The line you are drawing does not line up with the location of the screen cursor in paint applications.
To function properly, some applications require that the pen is set to PEN mode. Make sure the pen has not been toggled to MOUSE mode. If the pen is set to PEN mode and the problem still exists, then you may have a corrupted preferences file. Follow the instructions in the Windows or Macintosh troubleshooting sections to create a new preferences file. When you are not using the pen, remove it from the pen display surface or the Cintiq will continue to send data, keeping the computer awake. When the pen is not in use, place it in the pen stand, or at some location near the pen display but not on the display. Leaving your pen on the display may interfere with screen cursor positioning when using other input devices. The tablet portion of Cintiq emits electromagnetic waves at a certain frequency. If another tablet is too closely placed to Cintiq it may interfere with screen cursor positioning. If this occurs, move the tablet further away from Cintiq. Some applications can override and control the ExpressKey and Touch Strip functions. See the Software Users Manual for information on using applications integrated for tablet control. If you use application-specific settings, be sure you have updated the settings for the correct application.
The computer does not go to sleep. The screen cursor jumps back when using your regular mouse or trackball. The screen cursor moves erratically or jumps around on the display screen when another tablet is connected to your computer. When working in some applications, the ExpressKeys or Touch Strips perform a different function than what is set in the Wacom Tablet control panel.

Troubleshooting Page 47

WINDOWS-SPECIFIC PROBLEMS
You suspect the Cintiq preferences may be corrupted, or want to make certain that all settings are at their factory defaults. Use the Wacom Tablet Preference File Utility to work with your preferences. Close any open applications. Click the START icon and select ALL PROGRAMS. Then select WACOM TABLET and WACOM TABLET PREFERENCE FILE UTILITY. It is a good idea to first back up your tablet preferences. In the TABLET PREFERENCE FILE UTILITY dialog box, click BACKUP. and follow the prompts. Then, delete the tablet preferences a follows: Single user. In the TABLET PREFERENCE FILE UTILITY dialog box, click the REMOVE button under MY PREFERENCES to delete the preferences for the current user. Multiple users. Click the REMOVE button under ALL USER PREFERENCES to delete preferences for multiple users. Note that administrator rights are required to delete preferences for all users. Relaunch any currently open tablet-aware applications that you may be running. You can quickly restore tablet preferences that have been backed up by clicking RESTORE. under MY PREFERENCES. After changing right- and left-handed settings in the computers mouse control panel, the pen tip no longer functions properly. Restart Windows for your Wacom tool settings to be correctly recognized.

Troubleshooting Page 51

OBTAINING DRIVER DOWNLOADS
Wacom periodically updates the pen tablet software driver to maintain compatibility with new products. If you are having a compatibility problem between your Cintiq pen display and a new hardware or software product, it may be helpful to download a new Wacom tablet software driver (when available) from the Internet. USA, Canada, Central and South America
Worldwide Web: http://www.wacom.com/productsupport Software updates.
Europe, Middle East and Africa
Worldwide Web: http://www.wacom.eu/downloads Software updates.
Worldwide Web: http://tablet.wacom.co.jp/download Software updates. (Japanese)

Asia Pacific (English)

Worldwide Web: http://www.wacom-asia.com Software updates. (English)
Worldwide Web: http://www.wacom.com.cn Software updates. (Simplified Chinese)
Worldwide Web: http://www.wacomkorea.com Software updates. (Korean)

Taiwan

Worldwide Web: http://www.wacom.com.tw Software updates. (Traditional Chinese)

Troubleshooting Page 52

APPENDIX

CARING FOR CINTIQ

Keep the Grip Pen and your Cintiq LCD screen surface clean. Dust and dirt particles can stick to the pen and cause excessive wear to the display screen surface. Regular cleaning will help to prolong the life of your LCD screen surface and pen. Keep Cintiq, the converter unit, and the Grip Pen in a clean, dry place and avoid extremes in temperature. Room temperature is best. Cintiq, the converter unit, and the Grip Pen are not made to come apart. Taking apart the product will void your warranty. Important: Take care to never spill liquids onto the pen display, converter unit, or pen. Be especially careful of getting the display, tablet ExpressKeys, Touch Strips, converter unit, or pen buttons, tip, and eraser wet they contain sensitive electronic parts that will fail if liquids enter them.

CLEANING

To clean the Cintiq or converter unit casing or the Grip Pen, use a soft, damp cloth; you can also dampen the cloth using a very mild soap diluted with water. Do not use paint thinner, benzine, alcohol, or other solvents to clean the unit casing or pen. To clean the display screen, use an anti-static cloth or a slightly damp cloth. When cleaning, apply only a light amount of pressure to the display screen and do not make the surface wet. Do not use detergent to clean the display screen; this may damage the coating on the screen. Please note that damage of this kind is not covered by the manufacturers warranty.

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REPLACING THE PEN TIP
The pen tip (nib) will wear with normal use. Excessive pressure will cause the nib to wear sooner. When the nib gets too short or develops a sharp edge, replace it with one of the extra nibs that came with the pen.
To remove the old nib: Clasp it with a Wacom nib extractor, pair of tweezers, needle-nosed plier, or similar instrument and pull the old nib straight out of the pen. Warning

* Pen features supported in all versions of Windows 7 and Vista except Windows 7 Starter and Home Basic, and Windows Vista Home Basic.

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ABOUT THE WINDOWS TABLET PC INPUT PANEL
The Windows 7 or Vista Tablet PC Input Panel enables you to use handwriting or an on-screen keyboard to directly enter text with your Wacom pen. There are a number of ways to launch the Input Panel: Click on the Input Panel icon which appears when you move the screen cursor into a text entry area. Click on the Input Panel tab, located by default on the left edge of the display screen. Click on the Tablet PC Input Panel icon located on the Windows taskbar. If the icon is not visible, right-click on the taskbar, select TOOLBARS, and TABLET PC INPUT PANEL. To customize the Input Panel: 1. First open the Input Panel and then click on TOOLS in the menu bar. 2. Select OPTIONS to open the Input Panel Options dialog box. 3. Customize the Input Panel settings for the way you like to work. To learn more about using your Wacom pen in Microsoft Windows and Office 2007 or later, study the documentation that came with your system and Microsoft Office applications. Be sure to take advantage of the Windows training tools, including the Tablet PC tutorial, available from Microsoft. You can visit also the Wacom web site at www.wacom.com/vista for additional information on working with your Wacom pen in Windows.

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UNINSTALLING CINTIQ
Follow the appropriate procedure below to remove the Wacom tablet software and Cintiq pen display from your system. Important: When you remove the Wacom tablet software from your system, your Wacom tablet will no longer operate with full tablet functionality but will continue to function as a mouse device. Windows: 1. Click on the Windows START button and open the CONTROL PANEL. 2. In the CONTROL PANEL window for Windows 7 and Vista: click on UNINSTALL A PROGRAM. In the dialog box that appears, choose the WACOM TABLET option and click on the UNINSTALL button. Windows XP or XP x64: select ADD OR REMOVE PROGRAMS. In the ADD OR REMOVE PROGRAMS window, choose WACOM TABLET and click on the REMOVE button. 3. Follow the prompts to remove the tablet driver. (If prompted, enter your administrator login name and password.) 4. When the driver has been removed, shut down your system, power off your computer, and turn off Cintiq. When your computer and Cintiq are off, disconnect Cintiq from your computer. Macintosh: 1. From the GO menu, choose APPLICATIONS and open the WACOM TABLET folder. 2. Double-click on the REMOVE WACOM TABLET icon and select the REMOVE TABLET SOFTWARE button. Enter your administrator login name and password. 3. After the removal is completed, click OK. 4. Shut down your computer and turn off Cintiq. When your computer and Cintiq are off, disconnect Cintiq from your computer.

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WARRANTY SERVICE IN THE U.S.A. AND CANADA
To obtain Warranty service within the U.S. or Canada contact: Wacom Customer Care Center Phone: 1.360.896.9833 Email Inquiry form: http://www.wacom.com/productsupport/email.cfm
WARRANTY SERVICE OUTSIDE OF THE U.S.A. AND CANADA
For products purchased or used outside of the United States and Canada, the warranty period is one (1) year from the date of original retail purchase. Upon discovery of a defect in the product, except in the Software, within the Warranty Period you should contact your local dealer or distributor. If an authorized Wacom repair center is not available in your local country you will be responsible for all transportation costs including duties and taxes to and from the Wacom repair center. In all other respects the terms of the warranty as set forth above apply to such sales.
Wacom Technical Support in Asia Pacific (except Japan and China)
Detailed Asia Pacific Limited Warranty policy and product registration may be found online at http://www.wacom-asia.com To obtain technical support or Warranty service within Southeast Asia, Oceania and Taiwan, please contact the Wacom Customer Support Service. Phone numbers can be found here: http://www.wacom-asia.com/support/contact Should you have any questions about this Agreement, or if you desire to contact Wacom for any reason, please contact in writing:
IN NORTH AND SOUTH AMERICA CONTACT:
Wacom Technology Corporation 1311 SE Cardinal Court Vancouver, Washington 98683 U.S.A.

IN JAPAN CONTACT:

Wacom Co., Ltd. Harmony Tower 21F, 1-32-2 Hon-Cho Nakano-Ku, Tokyo 164-0012 Japan Internet: http://tablet.wacom.co.jp

IN ASIA PACIFIC CONTACT:

Wacom Co., Ltd. Asia Pacific Office Harmony Tower 18F, 1-32-2 Hon-Cho, Nakano-Ku, Tokyo 164-0012 Japan
IN MAINLAND CHINA (EXCEPT HONG KONG) CONTACT:
Wacom China Corporation Unit 2807, 28th Floor, SK Tower No 6 Jia, Jianguomenwai Avenue, Beijing, 100022, China E-mail: support@wacom.com.cn

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LICENCE WARRANTY CONDITIONS
(EUROPE, AFRICA AND MIDDLE EAST)
SOFTWARE LICENCE AGREEMENT
Important customer information
The scope of delivery of this product covers copyright-protected computer programs ("software"), which are the inalienable intellectual property of WACOM Europe GmbH ("WACOM"). This software is an integral component of the product and is also held on the associated data carrier. The software of WACOM and the associated rights of use are not included with the purchase of this product from your retailer. WACOM grants you-the user-the right to use the software exclusively in accordance with the conditions stipulated in this licence agreement. By purchasing this product, you agree to the following licence conditions.

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CINTIQ EXCHANGE POLICY
Should your Cintiq Interactive Pen Display become defective during the warranty period, Wacom Europe GmbH offers an exchange program. Please follow the procedure described below and note the restrictions: Note: The Cintiq exchange program can only be offered for countries of the European Union with the exception of Malta, Cyprus, the Canary Islands, and the French Overseas Territories. Note: You must have registered your Cintiq Interactive Pen Display at Wacom Europe GmbH if you want to take advantage of the exchange program. If you believe your Cintiq Interactive Pen Display is defective, please contact our Technical Support Staff (see section Support Staff in this manual). Please have the serial number of the defective unit, an error description and a copy of your original invoice at hand. If our support staff agrees that your Cintiq is defective, you will be asked to give your address for picking up the defective unit. You will receive a refurbished Cintiq display unit in exchange for your defective unit. Note: The delivery time for the exchange unit varies between 2 and 5 work days, depending on the country it is shipped to. Pick-up service of the defective unit may be separate from the delivery of the exchange unit! Note: You will not get back the very same unit that you handed in! Should you prefer to get back the very same unit, please send in your defective Cintiq directly to your nearest Wacom office, or ask your local dealer or distributor. Note: Wacom Europe GmbH reserves the right to invoice for shipping, checking and refurbishing the sent-in Cintiq unit if a copy of the original invoice or the error description is missing, or if they do not correspond with the sent-in unit. Note: Wacom Europe GmbH reserves the right to invoice for the exchange unit if the defective unit has not arrived at Wacom Europe GmbH headquarters within 7 days after delivery of the exchange unit.
In any case you can send in your defective Cintiq to any Wacom office for repair, either directly or through your dealer or distributor, however the fast exchange program is only available as described above. Note: Wacom Europe GmbH reserves the right to change or cancel this service for all or some regions without further notice.

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WACOM TECHNOLOGY CORPORATION
1311 SE Cardinal Court Vancouver, WA 98683 U.S.A. Telephone: +1.360.896.9833 Fax: +1.360.896.9724

WACOM EUROPE GMBH

Europark Fichtenhain AKrefeld Germany Telephone: +49.(0)2151.3614.0 Fax: +49.(0)2151.3614.111
WACOM CO., LTD. JAPAN MARKETING AND SALES DIVISION