Acer Travelmate 4000 Manual
Acer Travelmate 4000 Laptop & Notebook, size: 10.9 MB
Description: P/N AR2169LH [Colour] black [Type] Li-ion [Voltage(V)] 14.8 [Capacity(mAh)] 5200 [N.M.(g)] 480 [Dimensio(mm)] 211.2*70.5*24.2 Replacement For: 4UR18650F-1-QC192? BTP-AS1681? BT.T5003.001? BT.T5003.002? LC.BTP03.003? Fit Machine Model: ACER Travelmate 2300, 2301, 2302, 2303, 2304, 2305, 2306, 2308 Series 2310, 2312, 2313, 2314, 2318, 2319, 2355, 2355LCi Series 4000, 4001, 4002, 4004, 4005, 4009 Series 4010, 4011, 4012, 4015 Series 4020, 4021, 4022, 4024, 4025 Series 4060, 4061, 4062,... Read more
UPC: 0813120016444, 813120016444
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Re: Acer Travelmate 4000
User reviews and opinions
|bannikoppa||8:01am on Thursday, October 7th, 2010|
|Bought the ACER4151 to replace another ACER4000 series I gave to my Mom. Nice laptop for the price. I love this machine, my wife has ahd it now for a good while. I do not see any real flaws except the wireless LAN button on the front.|
|oburlaka||4:43pm on Monday, August 23rd, 2010|
|Acer 4000LMi Laptop Awesome laptop. The best laptop under £800 you can get with everything from Dual layer DVD rewriter, 802.11 b/g wireless LAN.|
|tjwood||9:25pm on Sunday, July 18th, 2010|
|Actually using the TM4000LCi, but planning to get one of these. Only difference I can see between them is the CPU upgraded from 1.|
|error||4:09pm on Wednesday, May 12th, 2010|
|I feel the urgent moral obligation to share my experiences with this laptop. none bad customer service, bad product, low reliability|
|fourier58||12:11pm on Thursday, March 18th, 2010|
|I feel the urgent moral obligation to share my experiences with this laptop. As a scientist, I am using laptops for more than 10 years, i.e. Up time.. i find my acer 4000 robust and reliable. i have it for like 15 months never had a problem with it never called Acer nor had it repaired.|
Comments posted on www.ps2netdrivers.net are solely the views and opinions of the people posting them and do not necessarily reflect the views or opinions of us.
Notebook Training Manual for Acer TravelMate 4002LCi
Department of Education and Training Western Australia
Department of Education and Training
Table of Contents
Conventions used in this manual... 4 Program objectives.... 5 Occupational health and safety.... 6 What you will receive.... 7 Software..... 7 Hardware..... 7 Accessories.... 7 Notebook tour.... 8 Front..... 8 Left side.... 9 Underneath.... 9 Back..... 10 Right side..... 10 Using your notebook..... 12 Open it.... 12 Turn it on..... 12 Touchpad..... 12 Where do I start?.... 13 Log in..... 13 About user names.... 13 About passwords..... 13 The desktop.... 14 The Start menu.... 14 Quick Launch bar.... 15 Quick Launch buttons.... 16 Managing your documents.... 17 Power management.... 18 Other settings.... 19 Displays/Monitors.... 19 System Tray.... 19 Help..... 19 Other software.... 19 Turning off your notebook.... 19 Connecting your notebook to the school network... 20 Backing up your files..... 21 What are some backup options?.... 21
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Virus Protection....22 Ways to avoid virus contamination...22 Looking after your notebook....23 Safety issues.....23 Care and cleaning of your notebook...23 Batteries.....23 AC power supply care....23 Using the AC power supply....23 Storing the AC Power Supply...23 LCD screen care.....24 Service, support and warranty information...25 Warranty Period - 36 month Limited Warranty for DOET...25 Warranty conditions for Acer hardware...25 Metropolitan On-Site Warranty...25 Country - Return to Base service...25 School holidays....26 Interstate and international warranties...26 Direct to Acer....26 Service....26 Notebook Recovery Process....27 Customer Service Centre....27 Appendix A: Changing the Mouse settings...28 Changing the Mouse speed....28 Changing the type of pointer....28 Appendix B: Frequently Asked Questions...29 Appendix C: Keyboard shortcuts in Windows XP...30 Appendix D: Occupational Health and Safety....31 Potential hazards with notebook use...31 Minimising the risk of strain or injury...31 Preventing eye strain....32 Preventing manual handling injuries...32 Preventing tripping hazards...33 Ongoing discomfort or pain...33 Ergonomic and posture principles for general computer use...33 References....34 Useful links....34 Appendix E: Repair Shipping Form....35
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Conventions used in this manual
The following conventions are used in this manual: Menu path: Example: Tap Start > All Programs > Games > Solitaire. This means tap the Start menu button, then the All Programs button, then select Games from the menu that is displayed, and Solitaire from the Games menu. Keyboard: Example: Hold down the <Ctrl>+<Alt>+<Del> keys simultaneously. This means press these keyboard keys, all at the same time. Symbols are used to represent important things you need to know:
Warning about cost. Doing this action could cost you money!
Severe warning! Be extra careful! You could seriously damage the machine.
Note, hint or tip. Information that will help you.
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The Notebook for Teachers Program is an integral component of the Education to Community (e2c) initiative, supporting learning technologies in the K-12 government education community in WA. It is designed to support schools and teachers in achieving their mutual professional goals. The portability of notebook computers allows for a wide range of educational opportunities and strategies to be explored, with the ultimate aim of improving outcomes for students. Participation in the program is voluntary and should only be undertaken after careful consideration of how the introduction of this technology can be integrated into the individual school's plan. The objectives of this training are to: Provide an introduction to the notebook, the operating system, and the applications. Help you to become familiar with basic operations of the notebook. Assist you with setting up the notebook for internet access from home and your school.
More details about e2c can be found on the internet at: http://www.e2c.wa.edu.au where you will also find a link to the Notebooks for Teachers web site. A number of DET (Department of Education and Training) policies directly relate to the safe-keeping of work-related information and appropriate use of corporate applications such as e-mail and internet access. More details on these and other DET policies are available on the Regulatory Framework CD. An updated copy of this CD is sent to all schools each term.
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Occupational health and safety
The following is a summary of Occupational Health and Safety issues, detailed in Appendix D on page 31. The Departments Safety Consultant has provided the following advice: Discomfort as a result of strain to the shoulders, neck, arms and eyes is common among users of notebooks. This can, in some instances, lead to occupation overuse injuries, also known as repetitive strain injuries (RSI). The likelihood of prolonged pain and possible injury is increased when the notebook is used for more than 2 hours in any one session. Strain often occurs due to the inability to set up the notebook in the correct ergonomic position (as the keyboard and screen cannot be separated), and through use in environments that result in poor posture (for example, on the couch) or cause glare. Where possible, personal computers should be used in preference to notebooks as they can be set up ergonomically to minimise the risk of strain or injury. Consideration should also be given to any staff member who has an existing strain or injury to the neck or shoulders, as carrying a notebook can further aggravate the condition. The risk of strain or injury through notebook use can be reduced by implementing some simple strategies such as: Taking regular rest breaks (at least every 20 minutes; more often if the setup is not ideal) to allow muscles and vision to recuperate. Not using the notebook for more than 2 hours in any session. Working in an environment free from glare. Using the notebook on a desk (rather than the lap). Angling the screen to minimise the need to bend the neck. Using an external mouse, keyboard, and monitor where possible. Using a chair that maintains good posture. Reducing the need to carry the notebook (where practicable).
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What you will receive
The Department of Education and Training will provide all nominated teachers with: An Acer TravelMate 4002LCi Notebook computer. A familiarisation training course on delivery of your notebook (where requested). Warranty support and a Customer Service Centre for dealing with product faults and difficulties, including on-site warranty or transport of the notebook to and from the repairer.
Software The following software applications will be pre-loaded onto your notebook: Windows XP Build 2600 with Service Pack 2 and security updates Office XP with Service Pack 3 Adobe Acrobat Reader v 6.0.1 Macromedia Shockwave player v8.5 McAfee Virus Scan v7.1 Microsoft Internet Explorer 6.0 with Service Pack 1 Java Virtual machine v 12 Microsoft Movie Maker 2 Microsoft.NET framework v1.1 Service Pack 1 Microsoft Visio Viewer 2002 Microsoft Media Player 10 Microsoft Media Player Bonus pack Microsoft Windows XP Interactive Trainer Cyberlink Power DVD player NTI CD Maker 6.7 & File CD
Hardware Your notebook will have the following hardware configuration: Intel Pentium M mobile, 1.6 GHz Processor 15 TFT (thin film transistor) screen (measured diagonally) 512 Megabytes of RAM (16MB allocated to shared video memory) 40 Gigabyte hard disk drive Internal 10/100BaseT Ethernet for network connections at school Internal 56K modem for remote connection via telephone line DVD player/CD burner Combo Drive Internal stereo speakers Touchpad, with left and right mouse buttons and scrolling button
Accessories In addition to your Acer TravelMate Notebook, the following accessories are supplied. Please check that they are all there.
Acer carry case (black) AC power supply, with cable Phone (RJ11) cable (grey)
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Modem Users Guide TravelMate 4002LCi Users Guide
It is a good idea to keep your box should you need to transport your notebook back to Acer for repair. It is particularly important that you have access to a box if you are in a country area and your notebook needs to be safely packed for return to Acer.
From the left: Internal stereo speakers Infrared port Left and right speakers deliver stereo audio output The infrared port which allows the fast transfer of data between your notebook and similar computers (including PDAs) without using cables. Lights when the computer is on. Lights when the battery is being charged This button is not used This button is used to turn your Wireless network card on / off. Gently push once to turn on and again to turn off Starting from the front is the Microphone / audio input, for audio in (recording a sound from an audio tape or CD player into your notebook), and for connecting an external microphone. (An internal microphone is located above the keyboard on the left.) Next is audio out for plugging in external speakers or headphones. This model has three USB (Universal Serial Bus) ports. Accepts USB devices. These can transfer data between the device and the notebook (or vice versa) quicker than other ports. Examples of USB devices are printers, digital still and video cameras, scanners, external drives, mouse. Windows XP will automatically recognise a device plugged into a USB port and the drivers may already be installed.
Power indicator Battery indicator Bluetooth on/off Button Wireless LAN on/off Microphone / audio input
Headphone / speaker port USB ports
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CDRW/DVD Combo drive warning When inserting a CD/DVD into the drive, make sure it is firmly seated on the central black spindle in the tray. If it is just balanced on the top of the spindle, it will jam. The CD/DVD player in this notebook is controlled by software, so it cannot be used when the notebook is turned off. Likewise, the drive will not open when it is turned off. Underneath On the bottom of your notebook are a number of identification stickers. The 8 -digit Australian Serial Number (AUST Serial No.) is the one that is most important to you. This serial number is linked to YOU you cannot swap notebooks with other teachers. You will need to quote the Australian Serial Number if you require service or assistance from the Cus tomer Service Centre.
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From the left: Power socket External monitor port (blue) Security slot Takes the small round plug from the Power Adaptor, and provides mains power to the notebook when connected. Accepts any type of external display device such as a normal computer monitor and computer projection devices. This small oval slot is for optional lockable security devices, and is Kensington-compatible. With such security devices you can lock your notebook to a bench or fixed object.
This notebook model also has a scrolling 'button' which scrolls when you press down on either end, similar to the scrolling wheel on a mouse. The lower button scrolls down; the upper button scrolls up. You can change the speed of the cursor movement and the size of the cursor ( see Appendix A on page 28 for details). To practice using the touchpad, play some games of Solitaire now youve got an excuse to do this!
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Where do I start?
Your notebook is installed with Windows XP a very different version of Windows. Please take your time to explore the new operating system. Log in 1. After turning on your notebook, the Welcome to Windows screen is displayed, where you are prompted to log in. 2. Press <Ctrl>+<Alt>+<Del> to log in. The Log On to Windows screen is displayed, where you are prompted for your user name and password. 3. Check that your User name is correct (see About user names, below). 4. Type your password. 5. Tap OK. 6. The desktop screen is displayed.
A b o u t u s e r na m e s
The first time you turn on your notebook, you will be prompted for your user name and password. Your user name is supplied by the Department. If you use a computer at school and h ave been granted access to the schools admin network then you will already have a user name and password. You can use these as soon as the notebook is linked in to the school network. If you do not have a user name and password, either contact your school's system administrator or phone the Customer Service Centre on (metropolitan) or 828 (country).
If you are using your user name and password for the first time, you will be prompted to change your password to something that only you know. Type the password in twice as requested. The next time you log in, you will only type your password once. Your password should be something you will remember, yet be obscure enough that no one will guess it. You should not give this password to anyone but it is very important that you remember it as you cannot log in without it. If you forget your password, you should contact the Customer Service Centre on (metropolitan) or 828 (country).
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1. When you have successfully supplied both your user name and password, the desktop window (above) is displayed. At the bottom left of the screen is the Start button. 2. Using the touchpad, move the pointer over the Start button, and tap once. The Start menu is displayed. The Start menu This is your starting point for everything, so lets take a closer look at this menu. Your user name is displayed at the top of this window. Below this there are two columns. At the top of the left column is Internet Explorer, followed by a list of you most recently used applications (software programs) this list will change according to which applications you have used recently or most often. The right column lists common storage locations for your files and utilities and features that will help you. Under the left hand list is the All Programs button. Tap on it to open a menu list of all the applications on your notebook. My Documents My Recent Documents My Pictures My Music My Computer Where you can store your documents. The files and documents you have been working on most recently. Where you can store your pictures. Where you can store your music. Displays the full contents of your hard drive, CDs, floppy disks or other removable media.
My Network Places Displays servers and other shared workspaces when you are
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connected to the schools network. Control Panel Connect To Where you can adjust your notebook's settings. Displays places you can connect to, including the Notebooks for Teacher Dialler.
Printers and Faxes Where you can add printers. To add a network printer, contact your school's system administrator or the Customer Service Centre. Help and Support If you get stuck, always try the online Help and Support first. Dont be scared to use this. Windows XP has comprehensive help functions, including small 'walkthrough' procedures that help you complete an unfamiliar task. Search Run If you can't find a file or have forgotten where you stored it, use Search to find it. This is an alternative method for starting programs, but requires quite a bit of technical knowledge. It is much easier to use the All Programs button.
Quick Launch bar At the bottom left of the screen, you will see your Start menu button. Immediately to the right of Start is the Quick Launch bar, and at the far right of the screen is the System Tray. We have already discussed the Start menu button, so let's look at the Quick Launch bar.
There are six icons in the Quick Launch Bar. These are: Internet Explorer, Show Desktop, Word, Excel, Outlook, and Publisher. A single tap on any of these will open the application. As you open other applications, they will be displayed between the Quick Launch bar and the System Tray. To minimise an application's window, tap the applications button to the right of the Quick Launch bar at the bottom of the screen; tap it again to maximise it. In the example below the following are all open: Explorer, a Word document, an Excel workbook, a Publisher document and a web page. Practice opening multiple applications and maximising and minimising them. In Windows XP, if you have more than one file open in an application it will put the number of files open in that application next to the applications title. In the example below there are four windows open in Word, four in Excel, two in Publisher, and two web pages (internet Explorer). To access any of these files, tap on the application and it will open a small menu with the names of all the open files. Tap on the files name to display it.
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Quick Launch buttons
There are four buttons just below the screen on the notebook that can be programmed to launch your favourite applications when you press them. To set the functions of these buttons, either press one of these buttons (if no application is currently assigned to it), or tap Start > All Programs > Launch Manager > Launch Manager and follow the instructions.
This very basic introduction has got you up and running with your new notebook. We'll soon be getting you connected to the internet and checking your e-mails! In the meantime, here are some more useful things to know about your notebook and the operating system
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Managing your documents
When you are working in a new document you will be asked to save the file before you close it. It is important to keep all your files in the same place so they are easy to back up. We recommend that they be stored in My Documents and so we have set up your system to automatically save your files to My Documents. 1. In the Quick Launch bar at the bottom of the screen, tap (Microsoft Word) once. 2. Type some text in this new document. After you have done some work on your document, you should save it. 3. Tap File > Save. The Save As window is displayed.
4. Check that the Save in location at the top of this window is My Documents. If it isn't, tap the large My Documents icon on the left of the window. 5. Type a name for this new file in the File name field at the bottom of this window. 6. Tap the Save button located in the bottom right of the window. All documents you create should be saved to your My Documents folder. This saves you time as you dont have to look for your work it will all be in My Documents. You can organise your My Documents folder however you like you can have subfolders within folders and as many as you want. This makes it easy to back up your work you just drag the whole My Documents folder to a server location, a disk, or any other type of backup device. You can also display your My Documents folder however you like (examples below). Just make sure it is easy for you to follow and navigate. It doesn't matter what the teacher who keeps looking over your shoulder in the staff room thinks this is your preference, it is your work, and it is you who needs to retrieve it so work in a way that suits you.
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Your notebook can be set up to run off batteries or mains power. When you are near a power point, you can plug it in to run off mains but when you are away, you will run the notebook from the battery. Here are some ways to get the most life out of your battery when you are away from power. 1. Tap Start > Control Panel. 2. Double-tap on Power Options. 3. Check the settings under the Power Schemes tab. These should generally be set (as shown in the screenshot) to obtain maximum life from your fully charged battery. You may increase any of these settings, but if you do, your fully charged battery may not last as long as it might otherwise do. 4. Tap on the Advanced tab and check these settings. 5. Tap on the Alarms tab and check these settings. You can have a visual signal of a low and critically low battery or you can set a sound, or you can set both. 6. Tap on the Power Meter tab and check the settings. These give an indication of the battery power remaining if you are working without the mains power plugged in to your notebook. (You can also see this information by double clicking on the battery icon in the System Tray). 7. When you have finished, tap OK.
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Displays/Monitors 1. Tap Start > Control Panel. 2. Double-tap on Display. The Display Properties window is displayed. 3. Tap the Settings tab. If you are using an external device (for example, a computer projection unit or an external monitor) you can adjust the screen resolution and colour quality to suit that device. 4. Take a look at the other tabs for further settings you can adjust to suit how you work. 5. When you have finished, tap OK.
System Tray In the bottom right corner of the desktop is the System Tray. This contains icons for a number of functions. Double-tap on the time the clock in your notebook has already been set but if it's not correct you can change it. Check the other icons to see what they do. Help To get help with Windows XP at any time, tap Start > Help and Support. Other software Look through the Start > All Programs menus to see what software applications have been pre-loaded onto your notebook for which there is no Quick Launch button. Turning off your notebook 1. Tap Start. 2. Tap Shut Down. The Shut Down Windows screen is displayed. 3. Select the Shut Down option if it is not already selected. 4. Tap OK. Your notebook will go through a short shut down process and turn off automatically.
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Connecting your notebook to the school network
It is important that you successfully connect your notebook to the schools admin network in order to complete the initial set-up of your notebook. Once you have completed the set-up you will have access to a range of vital services and functions including: Automatic updates of applications on your notebook when they become available. Regular antivirus updates.
Follow these steps to connect your notebook to the network: 1. Connect the notebook to an admin network outlet at the school the outlet and the cable will be supplied by the school. Do not use the black modem cable that came with your notebook as it is unsuitable for this purpose. 2. Ask your school's system administrator to login and 'join' your notebook to the Admin domain. This will give you access to the schools network and servers and will also allow you to access the internet and e-mail while at school. If your school's system administrator is not available, you can phone the Customer Service Centre at the Department and ask for assistance: (metropolitan) or 828 (country). 3. Microsoft Outlooks settings must be changed to match the personal information stored in Control Panel > Mail. Ask your school's system administrator to set this up for you. 4. Your schools system administrator will also set up the Internet Explorer proxy settings so that you can use the internet at school.
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Backing up your files
Keeping separate copies of your own files is absolutely vital when you use a notebook. If your notebook is stolen or if your hard drive crashes, you lose all the hard work that you have put into the files you have worked on, unless you have kept a backup copy of your files somewhere else. If you save your files on CDs or a USB drive, do not keep these devices in your notebook bag!
What are some backup options? Backup to the When you are at school and attached to the network, you will have a school personal folder on the server. All your documents should be stored in network your My Documents folder from time to time, even daily, you should copy the contents of your My Documents folder to the server. Use Microsoft This is a program found in Start > All Programs > Accessories > Backup System Tools > Backup. Microsoft Backup puts a compressed copy of your My Documents files onto floppy disks. You need new or reformatted floppy disks before you start. Keep in mind that floppy disks do not hold a lot of files. (You will also require access to a portable floppy disk drive.) The Restore function takes the backed up data files and returns them to the nominated directory on the notebook. This is better than simply saving everything twice once on your hard drive and once on floppies, since it compresses the files (taking up less space) and you only need to number the floppies (a date is a good idea too!) rather than label the disks with a list of its contents. CD Writer If you use the built in CD Writer you can back up your files a CD stores up to 700MB. A CD stores more information but takes longer to write and it is not as simple as dragging files to an icon. CDs are, however, much cheaper at around $0.90 ea or $1.80 for a CD which can be overwritten and rerecorded.
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Antivirus software is installed on your notebook. When you are connected to the Admin domain on the school's network, one of the first software updates you will receive will be for your antivirus software. Ways to avoid virus contamination Be aware that sharing any file exposes the notebook to possible virus contamination. Scan all files to be copied or opened from the notebook before loading. This includes files on portable disks, zip disks, the schools network, or files copied from the internet. When downloading files from the internet, or viewing attachments via e-mail, be aware that the risk of virus contamination is high. If a virus scan is performed before a file is opened, the risk of contaminating the notebook is minimised.
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Looking after your notebook
Safety issues Refer to Important Safety Instructions in the "Notices" section (Appendix B) of the TravelMate 4002LCi Series Users Guide for important safety information. Care and cleaning of your notebook Refer to Basic care and tips for using your computer in the "First Things First" section of the TravelMate 4002LCi Series Users Guide for a full guide to the care and maintenance of your notebook, AC Adaptor, and battery pack. The information that follows is only a summary. To clean the notebook and the screen, use a slightly damp clean cloth and finish with a soft dry cloth. Do not use ANY cleaning agents, detergents, or solvents Batteries The battery that ships with your Acer TravelMate notebook is a Lithium Ion (L-Ion) battery. It is not prone to the same 'memory' problems encountered by those using Nickel Metal Hydride (NiMH) batteries. To ensure the life of your battery remains at its maximum: It is good practice to run your battery down completely once every month or so. Do not 'top up' your battery often it is better to be recharged from flat. Do not take your battery off charge until it is completely charged.
Continuous misuse of the battery may result in shorter battery life. Actual battery life may vary, depending on usage and configuration. It also depends on what kinds of activities you do on the notebook. If you often access the attached hardware (for example, CD ROM drive, modem, and LAN) the battery life may be considerably shortened. You can set up power management options to conserve your battery power (see Power Management on page 18 for details). AC power supply care Incorrect use and storage of AC power supply units can cause damage, particularly to the cable. To avoid damage to your AC power supply it is important that you follow a few basic steps.
U s i n g t h e A C p o w e r su p p l y
Make sure that the cable is not twisted or bent sharply at any point. Avoid having to run it around furniture in such a way as to risk damage. To avoid damage to cables never crease or apply pressure to any folds. All folds should be naturally formed.
Storing the AC Power Supply
1. 2. 3. 4.
Switch off the mains power. Disconnect the power supply from the power outlet and notebook. Disconnect the power cord from the AC adaptor. Take the AC power supply, leave approximately 18cm of cable free from the transformer, then roll the remaining length of cable into approximately 10cm lengths
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and secure it with a tie. Make sure that the cable is not bent sharply, particularly where it exits from the transformer as this will cause the cable to wear over time. Such damage may be neither insurable nor warrantable.
LCD screen care When it is necessary to clean the LCD, use a soft, lint-free cloth, or use the contents of any commercially available computer LCD cleaning kit. CAUTION: Never use alcohol, petroleum-based solvents, or harsh detergents to clean your notebook. Never spray or apply any liquids directly on the notebook case, keyboard, or screen. Do not use paper towels to clean the screen paper can scratch it.
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Service, support and warranty information
Warranty Period - 36 month Limited Warranty for DET This 36 month limited warranty commences from the date the notebook is shipped to you and covers: Cost of labour and replacement parts for 36 months including CD ROM, LCD screen and battery pack. Cost of freight to pick up and deliver the notebook for repairs to and from the authorised Acer Notebook Repair centres. On-site repair in the metropolitan area.
Warranty service is provided by Acer Authorised (Notebook) Repair Centres (subject to the conditions set out below). The warranty only extends to hardware parts purchased from Acer. Warranty conditions for Acer hardware Acer warrants that the product you have purchased is free from manufacturing defects in materials and workmanship when dispatched from our warehouse. The warranty period commences from the date the notebook is shipped to you. Due to the unique nature of the battery component of notebooks, warranty replacement of a battery shall not be required unless the duration of its battery life is less than 80% of the life specified in the notebook documentation.
Metropolitan On-Site Warranty
If your notebook is located within the metropolitan area it shall normally be serviced by a technician on site at your school within 24 hours of the support call being lodged by the Departments Customer Service Centre, taking into account school business hours. In the event that a replacement component needs to be sourced from interstate, on site attendance may be extended a further 24 hours. An appointment must be made in consultation with the user or a nominated representative to ensure that an authorised person is available at the school site to provide access to the faulty notebook. Generally this will be during school business hours unless by special arrangement. If your notebook cannot be repaired on site then the technician shall collect the unit and transport it to the repair centre to effect repairs. Your notebook will be repaired and returned to you within 48 hours of collection. Weekends and public holidays are not included in the calculation above.
Country - Return to Base service
If your notebook requires Return to Base Service (RTB), it shall be collected from your school within twenty four hours of the support call being lodged by the Departments Customer Service Centre, taking into account school business hours. Collections and returns should be made in consultation with you or a nominated representative to ensure than an authorised person is available at the school site to provide or receive the notebook. Your notebook will be repaired and returned to you within 72 hours of collection.
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Whether you are in the metro area or the country, you will need to ensure the notebook is left with the Registrar at the school if you are unable to be present when the service technician or courier arrives. When a notebook is collected from your residence, you must be present for the courier at the agreed collection and delivery times, otherwise you will be responsible for the courier cost of an unsuccessful pickup or delivery. You must call the Departments Customer Service Centre to initiate any warranty or insurance repair work. Work carried out by third parties may void warranty.
Warranty processes are in place for school holidays. You will need to contact the Customer Service Centre and advise which of the following options is most convenient: Metropolitan Drop your notebook to the District Office for on-site service. Arrange for your notebook to be collected from your home to be serviced at an Acer Authorised Repair Centre. Take the notebook directly to an Acer Authorised Repair Centre. Country Drop your notebook to the District Office to be collected and to be serviced at an Acer Authorised Repair Centre. Arrange for your notebook to be collected from your home to be serviced at an Acer Authorised Repair Centre.
Interstate and international warranties
If you are travelling interstate, your notebook is covered by Acers Australia-wide warranty service. Please contact the nearest Acer Office. If you are travelling internationally, your notebook will be covered by Acers international warranty service. Please obtain a letter of warranty from Acers Perth office.
Direct to Acer
You can take your notebook to an Acer Authorised Service Centre directly if this is more convenient. Turnaround on such work is two hours. The Acer Authorised Service Centre in Western Australia is at: Highpoint Australia Highpoint Repair Centre 8 Gibberd Road Balcatta WA 6021
Service If you need hardware support for your Acer notebook: 1. First call the Departments Customer Service Centre on (metropolitan) or 828 (country). 2. Use the original box and packaging to transport your notebook to and from the Highpoint Repair Centre.
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3. If your notebook must be collected you will be advised of the courier pickup details. Make a photocopy of the Repair Shipping form (Appendix E on page 35) and fill out the details as provided by the Customer Service Centre. Attach this to the outside of the box in which the notebook is packed and keep it ready for courier pickup. Please ensure your notebook is ready for collection on the date agreed. 4. If the unit is to be sent to Highpoint for a repair, make sure that you have a backup of all your data. Highpoint DOES NOT guarantee that the data on your hard disk will be intact after repairs. Make sure that the unit is packed properly and attach a list of contents to it (for example, AC Adaptor, extra battery, etc.). Make sure it is ready for the courier to pick up at the agreed time. Contact the Customer Service Centre to check the status of your repairs.
Notebook Recovery Process
IMPORTANT: Your new Acer TravelMate 4002 notebook computer comes pre loaded with all the software listed on page 7 of this manual. In the event you need to recover your software to its original state please contact the Departments Customer Service Centre on (metropolitan) or 828 (country).
Customer Service Centre
If you require assistance, please contact the Departments Customer Service Centre on: Metropolitan: Country: 828
Please retain the original box and packaging. This will be required if you need to transport your notebook to and from the Highpoint Repair Centre.
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Appendix A: Changing the Mouse settings
Changing the Mouse speed. 1. 2. 3. 4. Tap Start > Control Panel. Double-tap Mouse. Tap on the Pointer Options tab. Change the pointer speed to a speed that suits you. 5. You can also choose to have a trail display behind the pointer to make it easier to see. Experiment with this. If you lose the pointer, press <Ctrl> to highlight it. 6. Tap Apply to test the mouse movement. A single movement on the touchpad should move the mouse right across the notebook screen.
Changing the type of pointer 1. Tap on the Pointers tab. 2. In the Scheme section, choose a different pointer type (for example, Windows Black). 3. Tap Apply to see the new pointer. You may find this pointer easier to locate than the regular one. 4. Make any other adjustments to suit your way of working. 5. Tap OK. 6. Close the Control Panel.
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Appendix B: Frequently Asked Questions
Why is my 56K modem not connecting at 56K speeds? Several factors can affect connection speed, such as line noise, number of people connecting/connected to your ISP, and the age and condition of the telephone lines. A 56K modem does not guarantee all connections at 56K; rather it offers the ability to connect at up to 56K. Why is my CPU speed slower on battery? The SpeedStep technology that is resident on these notebooks adjusts the CPU speed depending on the power source. SpeedStep will slow the CPU speed down to reduce battery consumption allowing for longer battery life. Once an AC adaptor is connected to the notebook, SpeedStep returns the CPU speed to normal. Why am I getting no sound? The volume on the notebook is controlled by holding down the Function <Fn> key and pressing the up and down arrow keys. The volume level is shown on the screen. Why do I get intermittent CD/DVD Read Errors? When a CD/DVD drive intermittently reads a disk, it's normally caused by a dirty or scratched disk, or a problem with the CD/DVD drive. Try reading different disk to see if all or just one disk has trouble being read. If it's only a particular disk, that disk is most likely scratched or dirty. Disk cleaning kits are available at most places that sell CDs/DVDs. If all CDs have trouble being read, there may be a problem with your CD drive. Why is my system running slow? If you have noticed your system running slower than usual it may be due to a fragmented hard disk drive. ( Note: Other factors such as RAM memory, cache memory, and free space on your hard drive may also affect system performance.) Your hard drive does a lot of reading and writing and, over an extended period of time, it can become fragmented this simply means that the files on your hard drive are not in continuous order, so the hard drive takes longer to load files or programs. To put your files back in order you use a program call Disk Defragmenter. This program will optimise your hard disk drive by placing the files on your drive back in continuous order, and will increase your notebook's performance. 1. Tap Start > All Programs > Accessories > System Tools > Disk Defragmenter. 2. Select the drive to be 'de-fragged'. 3. Tap Analyze. Windows will indicate if this drive should be defragmented. 4. If you need to defrag, tap Defragment to start the process. 5. The time required to complete the defragmentation of the hard disk drive will depend on its size. More questions and answers: http://www.e2c.wa.edu.au/notebooks/
Tripping hazards can also exist where the notebook has external cables attached such as mains power cords or telephone lines. Minimising the risk of strain or injury It is not possible to adopt a good posture when working with a notebook without additional equipment. However there are a number of ways that the risks can be minimised. If a laptop is to be used for extended periods (more than 2 hours in any one session) an external monitor and/or keyboard and mouse should be used. Ideally the notebook should be attached to a docking station. This allows the monitor to be adjusted to the correct height for the operator.
External keyboard, mouse and monitor, with notebook in a docking station
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As it is not possible to adopt the correct neck and wrist postures without the use of an external keyboard and mouse, it is preferable (in most cases) to set the keyboard at the correct height rather than the screen. Although this places more strain on the neck muscles, this is generally more preferable as they are larger and stronger muscles and more able to cope with the increased workload. This can be achieved by placing the notebook on a desk at a height where the elbows are at 90 degrees and the wrists kept straight.
Preferred notebook position
There are also a number of other ways to reduce the risk of strain or injury. These include: Adopting the best possible posture. Whenever possible sit in a comfortable chair at a desk. Taking frequent rest breaks (at least every 20 minutes but more often if the setup is not optimal) to allow eyes and muscles to recuperate. Not using for extended periods (maximum of 2 hours in any session). Using an external mouse, keyboard, and monitor where possible. Setting the screen at an angle that reduces, as far as possible, the need to bend your neck and minimises reflections. Considering using a trolley or backpack to carry the notebook.
Preventing eye strain Eye strain and headaches can be caused by the constant viewing of small objects on a small screen, incorrect monitor position, or glare or reflections from lighting sources. The risk of eye strain can be reduced by ensuring that you: Work in environments free from glare or reflection. Have adequate lighting. Increase font size for comfortable viewing. Use a standard computer monitor at a docking station where possible. Position the monitor for comfortable viewing distance. Take frequent rest breaks. (An old but valid idea is the 20/20 rule which states "every 20 minutes look at something 20 feet away (approx 6 metres) for 20 seconds"). Regularly blink to lubricate your eyes.
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