Before You Begin.

Recommended Tools. Turning Off Your Computer. Before Working Inside Your Computer. Front and Back View of the Computer. Front View. Back View.
Removing the Computer Cover. Inside View of Your Computer. System Board Components. Memory.
DDR Memory Overview. Memory Installation Guidelines Installing Memory. Cards

PCI Cards Front Panel.

Removing the Front Panel. Removing the Front-Panel Insert. Reattaching the Front Panel. Drives.
General Installation Guidelines. Connecting Drive Cables. Hard Drive
Removing a Hard Drive Installing a Hard Drive

Floppy Drive

Removing a Floppy Drive Installing a Floppy Drive CD/DVD Drive.
Removing a CD/DVD Drive. Installing a CD/DVD Drive. Adding a Second CD or DVD Drive. Battery
Replacing the Computer Cover

Appendix

Specifications System Setup.
Overview. Entering System Setup System Setup Options. Boot Sequence.
Clearing Forgotten Passwords. Cleaning Your Computer.
Computer, Keyboard, and Monitor Mouse. Floppy Drive. CDs and DVDs.
Dell Technical Support Policy (U.S. Only).
Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals. FCC Notices (U.S. Only)
Class A. Class B. FCC Identification Information Contacting Dell.

Index.

NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries. NOTE: Additional information may ship with your computer.
What Are You Looking For? Warranty information Terms and Conditions (U.S. only) Safety instructions Regulatory information Ergonomics information End User License Agreement Find It Here Dell Product Information Guide
How to set up my computer

Setup Diagram

What Are You Looking For? Service Tag and Express Service Code Microsoft Windows License Label
Find It Here Service Tag and Microsoft Windows License These labels are located on your computer. Use the Service Tag to identify your computer when you use support.dell.com or contact technical support. Enter the Express Service Code to direct your call when contacting technical support.
Solutions Troubleshooting hints and tips, articles from technicians, and online courses, frequently asked questions Community Online discussion with other Dell customers Upgrades Upgrade information for components, such as memory, the hard drive, and the operating system Customer Care Contact information, service call and order status, warranty, and repair information Service and support Service call status and support history, service contract, online discussions with technical support Reference Computer documentation, details on my computer configuration, product specifications, and white papers Downloads Certified drivers, patches, and software updates How to use Windows XP How to work with programs and files How to personalize my desktop

A solid blue screen appears

Other software problems

CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION Ensure that the program is compatible with the operating system installed on your computer. Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. Ensure that the program is installed and configured properly. Verify that the device drivers do not conflict with the program. If necessary, uninstall and then reinstall the program. BACK UP YOUR FILES IMMEDIATELY USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE

START MENU

Memory Problems
IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE Save and close any open files and exit any open programs you are not using to see if that resolves the problem. See the software documentation for minimum memory requirements. If necessary, install additional memory (see page 55). Reseat the memory modules to ensure that your computer is successfully communicating with the memory (see page 55). Run the Dell Diagnostics (see page 38).
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS Reseat the memory modules (see page 55) to ensure that your computer is successfully communicating with the memory. Ensure that you are following the memory installation guidelines (see page 55). Your Dell Dimension computer supports DDR memory. For additional information on the type of memory supported by your computer, see "Memory" on page 79. Run the Dell Diagnostics (see page 38).

Mouse Problems

C L E A N T H E M O U S E See "Cleaning Your Computer" on page 91 for instructions on cleaning the mouse. CHECK THE MOUSE CABLE 1 Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins. 2 Remove mouse extension cables, if used, and connect the mouse directly to the computer. 3 Shut down the computer (see page 47), reconnect the mouse cable as shown on the setup diagram for your computer, and then restart the computer. RESTART THE COMPUTER 1 Simultaneously press <Ctrl><Esc> to display the Start menu. 2 Type u, press the keyboard arrow keys to highlight Shut down or Turn Off, and then press <Enter>. 3 After the computer turns off, reconnect the mouse cable as shown on the on the setup diagram for your computer. 4 Start the computer. TE S T T H E M O U S E Connect a properly working mouse to the computer, and try using the mouse. CHECK THE MOUSE SETTINGS 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click Mouse. 3 Try adjusting the settings.

R E I N S T A L L T H E M O U S E D R I V E R See page 40. R U N T H E H A R D W A R E TR O U B L E S H O O T E R See page 46.

Network Problems

C H E C K T H E N E T W O R K C A B L E C O N N E C T O R Ensure that the network cable is firmly inserted into both the network connector on the back of the computer and the network jack. C H E C K T H E N E T W O R K L I G H T S O N T H E B A C K O F T H E C O M P U T E R If the link integrity light is off, that indicates no network communication exists. Replace the network cable. For a description of network lights, see "Controls and Lights" on page 81. RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN C H E C K Y O U R N E T W O R K S E T T I N G S Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning. R U N T H E H A R D W A R E TR O U B L E S H O O T E R See page 46.

Power Problems

I F T H E P O W E R L I G H T I S G R E E N A N D T H E C O M P U T E R I S N O T R E S P O N D I N G See "Diagnostic Lights" on page 35. I F T H E P O W E R L I G H T I S B L I N K I N G G R E E N The computer is in standby mode. Press a key on the keyboard, move the mouse, or press the power button to resume normal operation.
I F T H E P O W E R L I G H T I S O F F The computer is either turned off or is not receiving power. Reseat the power cable into both the power connector on the back of the computer and the electrical outlet. If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on. Also bypass power protection devices, power strips, and power extension cables to verify that the computer turns on properly. Ensure that the electrical outlet is working by testing it with another device, such as a lamp. Ensure that the main power cable and front panel cable are securely connected to the system board (see page 54). I F T H E P O W E R L I G H T I S B L I N K I N G A M B E R The computer is receiving electrical power, but an internal power problem might exist. Ensure that the voltage selection switch (see page 50) is set to match the AC power at your location (if applicable). Ensure that the processor power cable (see page 54) is securely connected to the system board. IF
THE POWER LIGHT IS STEADY AMBER
A device might be malfunctioning or incorrectly installed. Remove and then reinstall the memory modules (see page 55). Remove and then reinstall any cards (see page 58). Remove and then reinstall the graphics card, if applicable (see page 58).

E L I M I N A T E I N T E R F E R E N C E Some possible causes of interference are: Power, keyboard, and mouse extension cables Too many devices on a power strip Multiple power strips connected to the same electrical outlet

Printer Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
NOTE: If you need technical assistance for your printer, contact the printers manufacturer.
C H E C K T H E P R I N T E R D O C U M E N T A T I O N See the printer documentation for setup and troubleshooting information. ENSURE THAT THE PRINTER IS TURNED ON
CHECK THE PRINTER CABLE CONNECTIONS See the printer documentation for cable connection information. Ensure that the printer cables are securely connected to the printer and the computer (see page 9). TE S T T H E E L E C T R I C A L O U T L E T Ensure that the electrical outlet is working by testing it with another device, such as a lamp. VE R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y W I N D O W S 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click View installed printers or fax printers. If the printer is listed, right-click the printer icon. 3 Click Properties and click the Ports tab. For a parallel printer, ensure that the Print to the following port(s): setting is LPT1 (Printer Port). For a USB printer, ensure that the Print to the following port(s): setting is USB. R E I N S T A L L T H E P R I N T E R D R I V E R See the printer documentation for instructions.

Scanner Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTE: If you need technical assistance for your scanner, contact the scanners manufacturer.
C H E C K T H E S C A N N E R D O C U M E N T A T I O N See the scanner documentation for setup and troubleshooting information. U N L O C K T H E S C A N N E R Ensure that your scanner is unlocked if it has a locking tab or button. RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS See the scanner documentation for cable connection information. Ensure that the scanner cables are securely connected to the scanner and the computer.

VE R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y M I C R O S O F T W I N D O W S 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click Scanners and Cameras. If your scanner is listed, Windows recognizes the scanner. R E I N S T A L L T H E S C A N N E R D R I V E R See the scanner documentation for instructions.
Sound and Speaker Problems

No sound from speakers

NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening to MP3 songs, ensure that you did not turn the player volume down or off. NOTE: If you have installed a PCI audio card, the internal speaker is disabled.
C H E C K T H E S P E A K E R C A B L E C O N N E C T I O N S Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers. If you purchased a sound card, ensure that the speakers are connected to the card. E N S U R E T H A T T H E S U B W O O F E R A N D T H E S P E A K E R S A R E T U R N E D O N See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion. A D J U S T T H E W I N D O W S V O L U M E C O N T R O L Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. D I S C O N N E C T H E A D P H O N E S F R O M T H E H E A D P H O N E C O N N E C T O R Sound from the speakers is automatically disabled when headphones are connected to the computers front-panel headphone connector. TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device, such as a lamp. E L I M I N A T E P O S S I B L E I N T E R F E R E N C E Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference.
RUN THE SPEAKER DIAGNOSTICS R E I N S T A L L T H E S O U N D D R I V E R See page 40. R U N T H E H A R D W A R E TR O U B L E S H O O T E R See page 46.

No sound from headphones

C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I O N Ensure that the headphone cable is securely inserted into the headphone connector (see page 49). A D J U S T T H E W I N D O W S V O L U M E C O N T R O L Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.
Video and Monitor Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTE: See the monitor documentation for troubleshooting procedures.

If the screen is blank

CHECK THE MONITOR CABLE CONNECTION Ensure that the graphics cable is connected as shown on the setup diagram for your computer. If you are using a graphics extension cable and removing the cable solves the problem, the cable is defective. Swap the computer and monitor power cables to determine if the power cable is defective. Check the connector for bent or broken pins. (It is normal for monitor cable connectors to have missing pins.) C H E C K T H E M O N I T O R P O W E R L I G H T If the power light is off, firmly press the button to ensure that the monitor is turned on. If the power light is lit or blinking, the monitor has power. If the power light is blinking, press a key on the keyboard or move the mouse. TE S T T H E E L E C T R I C A L O U T L E T Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

Light Pattern
Problem Description A possible graphics card failure has occurred.
Suggested Resolution If the computer has a graphics card, remove the card, reinstall it (see page 58), and then restart the computer. If the problem still exists, install a graphics card that you know works and restart the computer. If the problem persists or the computer has integrated graphics, contact Dell (see page 94). Reseat all power and data cables and restart the computer.
A possible floppy or hard drive failure has occurred.
A possible USB failure has occurred.
Reinstall all USB devices, check cable connections, and then restart the computer.
Memory modules are detected, but a memory configuration or compatibility error exists.
Ensure that no special memory module/memory connector placement requirements exist (see page 55). Verify that the memory modules that you are installing are compatible with your computer (see page 55). If the problem persists, contact Dell (see page 94).
Problem Description A possible expansion card failure has occurred.

Suggested Resolution

1 Determine if a conflict exists by
removing a card (not a graphics card) and restarting the computer (see page 58). 2 If the problem persists, reinstall the card that you removed, remove a different card, and then restart the computer. 3 Repeat this process for each card. If the computer starts normally, troubleshoot the last card removed from the computer for resource conflicts (see "Resolving Software and Hardware Incompatibilities" on page 46). 4 If the problem persists, contact Dell (see page 94). Ensure that the cables are properly connected to the system board from the hard drive, CD drive, and DVD drive (see page 54). If there is an error message on your screen identifying a problem with a device (such as the floppy drive or hard drive), check the device to make sure it is functioning properly. The operating system is attempting to boot from a device (such as the floppy drive or hard drive); check system setup (see page 82) to make sure that the boot sequence is correct for the devices installed on your computer. If the problem persists, contact Dell (see page 94).

You can restore your operating system in the following ways: Microsoft Windows XP System Restore returns your computer to an earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and preserving data files.
Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer. Use PC Restore only if System Restore did not resolve your operating system problem.
If you received an Operating System CD with your computer, you can use it to restore your operating system. However, using the Operating System CD also deletes all data on the hard drive. Use the CD only if System Restore did not resolve your operating system problem.
Using Microsoft Windows XP System Restore
The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See the Windows Help and Support Center for information on using System Restore. To access the Windows Help and Support Center, see Windows Help and Support Center. NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover
NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view.

Creating a Restore Point

1 Click the Start button and click Help and Support. 2 Click the task for System Restore. 3 Follow the instructions on the screen.
Restoring the Computer to an Earlier Operating State
If problems occur after you install a device driver, use Device Driver Rollback (see page 41) to resolve the problem. If that is unsuccessful, then use System Restore. NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click the Start button, point to All Programs Accessories System Tools, and then click System Restore. 2 Ensure that Restore my computer to an earlier time is selected and click Next. 3 Click a calendar date to which you want to restore your computer. The Select a Restore Point screen provides a calendar that allows you to see and select restore points. All calendar dates with available restore points appear in boldface type. 4 Select a restore point and click Next. If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the restore point that you prefer. 42

Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins. NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing that is not authorized by Dell is not covered by your warranty. NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself. Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned. NOTICE: To avoid damaging the computer, perform the following steps before you begin working inside the

computer.

1 Turn off your computer (see page 47). NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack. 2 Disconnect any telephone or telecommunication lines from the computer. 3 Disconnect your computer and all attached devices from their electrical outlets, and then press the power button to ground the system board. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. 4 Open the computer cover (see page 52). NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components.
Front and Back View of the Computer

Front View

6 CD or DVD driveactivity light CD or DVD drive eject button

9 Align the notch on the bottom of the module with the crossbar in the connector.
notch memory module cutouts (2)

crossbar

NOTICE: To avoid breaking the memory module, do not press near the middle of the module. 10 Insert the module straight down into the connector, ensuring that it fits into the vertical guides at each end of the connector. Press firmly on the ends of the module until it snaps into place. If you insert the module correctly, the securing clips snap into the cutouts at each end of the module.
11 Replace the computer cover (see page 78). NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the
12 Connect your computer and devices to electrical outlets, and then turn them on. 13 Click the Start button, right-click My Computer, and then click Properties. 14 Click the General tab. 15 To verify that the memory is installed correctly, check the amount of memory (RAM) listed.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computers electronic components. You can do so by touching an unpainted metal surface on the computer chassis. Your Dell computer provides three slots for PCI cards.

PCI Cards

If you are installing or replacing a card, follow the procedures in the next section. If you are removing but not replacing a card, see "Removing a PCI Card" on page 60. If you are replacing a card, remove the current driver for the card from the operating system.

Installing a PCI Card

1 Follow the procedures in "Before You Begin" on page 47. 2 Unscrew and remove the filler bracket for the card slot you want to use.
securing screw filler bracket
CAUTION: Some network adapters automatically start the computer when they are connected to a network. To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any cards. 3 Align the cutout on the bottom of the card with the crossbar in the system board connector. Gently rock the card into the connector until it is fully seated.

4 Position the top of the floppy drive bracket so that it is completely flush with the bottom of the upper drive bay, and then slide the floppy drive bracket forward into position. NOTE: The top of the floppy drive bracket has two slots that fit into two clips on the bottom of the upper drive bay.
When the floppy drive bracket is properly mounted, it remains in place without support.
5 Secure the floppy drive bracket with the top bracket screw that came with your drive. 6 Reattach the front panel (see page 64). 7 Connect the data cable to the back of the drive and to the floppy drive connector on the system board (see page 54).
NOTICE: Match the colored strip on the cable with pin 1 on the drive (pin 1 is marked as "1"). 8 Reattach the front panel (see page 64). 9 Replace the computer cover (see page 78). NOTICE: To connect a network cable, first plug the cable in to the network wall jack and then plug it in to the
10 Connect your computer and devices to their electrical outlets, and turn them on. See the documentation that came with the drive for instructions on installing any software required for drive operation. 11 Enter system setup (see page 82) and update the appropriate Diskette Drive option. 12 Verify that your computer works correctly by running the Dell Diagnostics (see page 38).

CD/DVD Drive

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. 1 Follow the procedures in "Before You Begin" on page 47. 2 Remove the computer cover (see page 52). 3 Release and remove the front panel (see page 62).

Removing a CD/DVD Drive

1 Disconnect the power, audio, and CD/DVD drive cables from the back of the drive and from the system board.
2 Remove the CD/DVD drive securing screw. 3 Slide the drive forward and remove it from the drive bay.

drive securing screw

battery

battery socket
6 Replace the computer cover (see page 78). NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the
7 Connect your computer and devices to electrical outlets, and turn them on. 8 Enter system setup (see page 83) and restore the settings you recorded in step 1. 9 Properly dispose of the old battery (see the "Battery Disposal" section of your Product Information Guide).
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. 1 Ensure that all cables are connected, and fold cables out of the way. Gently pull the power cables toward you so that they do not get caught underneath the drives. 2 Ensure that no tools or extra parts are left inside the computer. 3 Place the cover on the computer. 4 Slide the cover towards the front of the computer until it fits completely into place. NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the
5 Connect your computer and devices to electrical outlets, and turn them on.

Specifications

Processor Processor type Intel Pentium 4 with HT Technology and Intel Celeron NOTE: Not all Pentium 4 processors support Hyper-Threading technology. 8 KB 128-KB or 512-KB (depending on your computer configuration) pipelined-burst, eight-way set associative, write-back SRAM
Level 1 (L1) cache Level 2 (L2) cache
Memory Type 333- and 400-MHz DDR SDRAM
NOTE: DDR333 and DDR400 memory runs at 266MHz when
configured with Celeron 400MHz FSB processors
NOTE: DDR333 memory runs at 320MHz when configured with
Pentium 4 800MHz FSB processors Memory connectors Memory capacities Minimum memory two 128-, 256-, 512-, or 1-GB non-ECC 128 MB NOTE: Between 1 and 64 MB of system memory may be allocated to support graphics, depending on system memory size and other factors. 2 GB F0000h
Maximum memory BIOS address Computer Information Chip set DMA channels Interrupt levels BIOS chip (NVRAM)

Intel 865 GV Seven Mb

Computer Information (continued) NIC System Clock integrated network interface capable of 10/100 communication. Intel Pentium 4: 800 MHz Intel Celeron: 533 MHz Video Type Audio Type AC97, Sound Blaster Emulation, ADI 1980 audio controller with 2.1 implementation Integrated Intel Extreme Graphics 2
Expansion Bus Bus type Bus speed PCI 33 MHz
PCI connectors connector size connector data width (maximum) Drives Externally accessible: One bay for a floppy drive, and two bays for CD/DVD drives Available devices Floppy drive, USB memory devices, CD drive, CD-RW drive, DVD drive, DVD-RW drive, and DVD and CD-RW combo drive three 120 pins 32 bits

NOTICE: Do not attempt to clean drive heads with a swab. You might accidentally misalign the heads, which prevents the drive from operating.
Clean your floppy drive using a commercially available cleaning kit. These kits contain pretreated floppy disks to remove contaminants that accumulate during normal operation.

CDs and DVDs

NOTICE: Always use compressed air to clean the lens in the CD/DVD drive, and follow the instructions that come
with the compressed air. Never touch the lens in the drive.
If you notice problems, such as skipping, with the playback quality of your CDs or DVDs, try cleaning the discs. 1 Hold the disc by its outer edge. You can also touch the inside edge of the center hole. NOTICE: To prevent damaging the surface, do not wipe in a circular motion around the disc. 2 With a soft, lint-free cloth, gently wipe the bottom of the disc (the unlabeled side) in a straight line from the center to the outer edge of the disc. For stubborn dirt, try using water or a diluted solution of water and mild soap. You can also purchase commercial products that clean discs and provide some protection from dust, fingerprints, and scratches. Cleaning products for CDs are safe to use on DVDs.
Dell Technical Support Policy (U.S. Only)
Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, software programs, and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the computer and all Dell-installed hardware. In addition to this technicianassisted technical support, online technical support is available at support.dell.com. Additional technical support options may be available for purchase. Dell provides limited technical support for the computer and any "Dell-installed" software and peripherals1. Support for third-party software and peripherals is provided by the original manufacturer, including those purchased and/or installed through Dell Software and Peripherals, Readyware, and Custom Factory Integration2.
Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer. All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard, third-party hardware components integrated through CFI for the duration of the computers service contract.

Class B

This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturers instruction manual, may cause interference with radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and the receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/television technician for help.
FCC Identification Information
The following information is provided on the device or devices covered in this document in compliance with FCC regulations: Model number: DMC Company name: Dell Inc. One Dell Way Round Rock, Texas 78682 USA 512-338-4400

Contacting Dell

To contact Dell electronically, you can access the following websites: www.dell.com support.dell.com (technical support) premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers)
For specific web addresses for your country, find the appropriate country section in the table below. NOTE: Toll-free numbers are for use within the country for which they are listed. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
Country (City) International Access Code Country Code City Code Anguilla Antigua and Barbuda Argentina (Buenos Aires) International Access Code: 00 Country Code: 54 City Code: 11
Department Name or Service Area, Website and E-Mail Address
Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 800-335-0031 1-800-805-5924
General Support General Support Website: www.dell.com.ar E-mail: us_latin_services@dell.com E-mail for desktop and portable computers: la-techsupport@dell.com E-mail for servers and EMC: la_enterprise@dell.com Customer Care Tech Support Tech Support Services Sales
toll-free: 0-800-444-0730 toll-free: 0-800-444-0733 toll-free: 0-800-444-0724 0-810-444-3355 toll-free: 800-1578

ENVIRONMENTAL DATA SHEET PRODUCT: Dimension 1100 SYSTEM DIMENSION AND WEIGHT
Depth, cm 41.9 Width, cm 18.1 Height, cm 36.8 Weight, kg 11.34 depending on options installed

Dell Inc. www.dell.com

DECLARATIONS AND CERTIFICATIONS
This system received the following approvals and may be labeled with one or more of these marks depending on point of purchase: Approvals Certificate # Yes / No / N/A N/A Yes USA: Energy Star N/A Yes TUV-GS (visual ergonomics - systems without LCDs: ISO 9241 -3/-8 -- portables: ISO 9241-4, ISO 13406, and DIN 2137) N/A N/A Nordic: TCO99 N/A N/A Germany: Blue Angel
PERFORMANCE DATA1 Electromagnetic Compatibility System Configuration
Systems marked with the symbol CE indicate compliance to the EMC Directive and the Low Voltage Directive of the European Union.
The Energy Consumption and Declared Noise Emissions data is based on a configuration including an Intel Pentium processor, 256 MB of memory, 80 GB hard drive, and a CDRW.

Energy Consumption

Service Level
*Maximum Minimum ACPI S3 Off Power Supply
Energy Consumption (Wattage)
112.44 60.35 3.08 1.74 N/A
Heat Dissipation (BTU/hr)

384.10.53 5.95 N/A

Energy Save Requirements Description of Service Level
The system is running programs to maximize the power consumption. The system is in a waiting mode, such as at the MS-DOS prompt. The system is in a low-power sleep mode. The system is turned off but is still connected to its AC power source. AC adapter is connected to mains with portable detached (portables only). Meets EU Eco label (2001/686/EC and 2001/687/EC)

Yes / No / N/A

N/A N/A Yes Yes N/A
Energy consumption is tested at 230 Volts / 50 Hz. Heat dissipation is calculated based on the measured watts, assuming the service level is attained for one hour. Off data is not meant to show compliance to US Executive Order 13221. When applicable, Dell product information related to US Executive Order 13221 may be obtained at: http://oahu.lbl.gov/index.html. *Maximum Energy Consumption results are based solely upon the testing of the System Configuration listed above.
Declared Noise Emissions in accordance with ISO 9296
Service Level Floppy Drive Accessing Hard Drive Accessing CD Drive Accessing Idle Sound Power (LWAd, bels) (1 bel=10 decibels, re 10-12 Watts) N/A 4.9 5.1 4.9 Sound Pressure Operator Position (LpAm, decibels) (re 2x10-5 Pa) N/A 37 40.6 36.7
This document is informational only and reflects laboratory performance. Your product may perform differently, depending on the software, components and peripherals you ordered. Accordingly, the customer should not rely upon this information in making decisions about electrical tolerances or otherwise. No warranty as to accuracy or completeness is expressed or implied. The information in this document may change without notice; please note the revision number on the last page.
Environmental Data Sheet Page 1
This Dell product (plastic case parts, printed wiring boards, power supplies, and microprocessors) does NOT contain any of the following substances (in concentrations exceeding natural background levels) Asbestos Cadmium and its compounds above 100 parts per million (ppm) Halogenated dioxins or furans (i.e. polychlorinated dibenzodioxines, polychlorinated dibenzofurans) Halogenated flame retardants (chlorinated, brominated) in plastic parts over 25g Mercury (except for fluorescent bulbs used in display units) PCBs (polychlorobiphenyls) or PCTs (polychloroterphenyls) PBBs (polybromobiphenyls) or PBDEs (polybrominated diphenylethers) PVC (polyvinyl chloride) other than in cables and interconnect parts CFCs (chlorofluorocarbons), HCFCs (hydrofluorocarbons) and other ozone depleting substances Lead is not used in paints None of the substances included in the Montreal Protocol annex A, B, or C is used in Dells manufacturing plants.
PRODUCT MATERIALS INFORMATION2 Restricted Substances
Additional Materials Information
The cables may use PVC as an insulating material to ensure product safety The case material is sheet metal, ABS This product does not contain one or more mercury bulbs Flame Retardants Used in Mechanical Plastic Parts > 25 grams, Keycaps, and Motherboards Part Flame Retardant ISO 1043-4 Motherboard TBBPA FR(16) Mechanical Plastic Parts > 25 grams ABS N/A Mechanical Plastic Parts > 25 grams PC-ABS Triaryl Phosphate Ester FR(40) Mechanical Plastic Parts > 25 grams PC-GF Triaryl Phosphate Ester FR(40)

ISO 11469 N/A ISO 11469 ISO 11469 ISO 11469

Packaging

No CFCs (chlorofluorocarbons), HCFCs (hydrofluorocarbons) or other ozone depleting substances are used in packaging material. Chromium, lead, mercury, or cadmium are not intentionally added to packaging materials and are not present in a cumulative concentration greater than 100 ppm as incidental impurities. Criteria Yes / No Yes No halogenated plastics or polymers are used for packaging material Yes Dell complies with the EU Directive 94/ 62/ EEC Yes Depending on your point of purchase, packaging materials are labeled in accordance with DIN 6120 Marking of packing materials and packages for their recycling Packaging Materials Weight, kg PE 0.25 Corrugated Cardboard 1.87 Printed user documentation is bleached in a chlorine-free process. (Europe Only)
Waste Handling. Local regulations should be observed when disposing of this product due to the presence of the materials and substances as listed above.
Environmental Data Sheet Page 2

Batteries

Batteries in this product are not based on mercury, lead or cadmium technologies. The batteries used in this product are in compliance with: EU Directive 91/ 157/ EEC EU Directive 93/ 86/ EEC EU Directive 98/ 101/ EEC The product documentation includes instructional information on the proper removal and disposal of the batteries used in this product. Below is a listing of batteries present in the product: Battery Description Internal Batteries Battery Type 3-V CR2032 coin cell Lithium
DESIGN FOR ENVIRONMENT Longevity and Upgrading
Visit www.dell.com/environment for more information. Dell systems are, when applicable, designed for easy assembly, disassembly, and servicing. To extend the life of your system, you can install or upgrade certain system components (e.g., microprocessor, memory, expansion cards, and storage devices). Spare parts are available after the end of production for up to five years, or otherwise through the warranty period.

Recyclability

For recyclability, this system incorporates the following design guidelines: Minimal use of non-separable connections, such as gluing and welding between different materials. Minimal use of composite structure materials. Painting/varnishing plastic material has been avoided. Mechanical plastic parts greater than 100 grams consist of one material or of easily separable materials.

Yes Yes Yes Yes

Take back and recycling services are offered for this product in certain countries. If you want to dispose of system components, contact Dell for instructions.
RECYCLING/ END-OF-LIFE SERVICE INFORMATION