Then follow the instructions that came with the printer to connect it to the computer. If no information is provided, see the following sections.

Parallel Printer

Turn off the computer (see page 22).
NOTICE: Use only a standard IEEE parallel cable measuring 3 m (10 ft) or less to connect the printer to the computer. Use of a nonstandard cable may prevent the printer from working.
Attach the parallel printer cable to the parallel connector on the computer and tighten the two screws. Attach the cable to the parallel connector on the printer and snap the two clips into the two notches.

screws (2)

parallel connector on computer parallel connector on printer parallel printer cable clips (2)

notches (2)

Setting Up
Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. Install the printer driver if necessary (see "Installing the Printer Driver" on page 19).

USB Printer

Install the printer driver if necessary (see the following section). Attach the USB printer cable to the USB connector on the computer and the printer. The USB connectors only fit one way.
HINT: You can connect USB devices while the computer is turned on. HINT: Your computer has six USB 2.0 connectors, four on the back panel (see page 62) and two inside the door on the front panel (see page 60).
USB connector on computer

USB printer cable

USB connector on printer
If you need to install a printer driver, insert the printer installation CD into the CD or DVD drive. Then follow the prompts on the screen using the instructions that came with the printer.
HINT: A driver is a software program that allows a hardware device controller to function properly and to communicate with the computer.
If your printer installation CD does not automatically run, click the Start button on the Microsoft Windows desktop, click Run, and type x:\setup.exe (where x is the letter of your CD or DVD drive [usually drive D]). Then click OK and follow the prompts on your screen. If your printer installation CD still does not run, check the documentation that came with your printer for instructions on how to start the printer installation CD. If you connect an older printer and it doesnt work after you install the driver, access the system setup program (see page 90) and ensure that the parallel port is set to operate in bidirectional mode. To check if your printer driver is installed on a computer, click Control Panel, click Printers and Other Hardware, and then click View installed printers or fax printers. If your printer is listed in the Printers window, the printer is ready to use.

A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING C H A R A C T E R S : \ / : * ? < > | Do not use these characters in filenames.
A R E Q U I R E D. D L L F I L E W A S N O T F O U N D The program that you are trying to open is missing an essential file. To remove and then reinstall the program: 1 Click the Start button. 2 Click Control Panel. 3 Click Add or Remove Programs. 4 Select the program you want to remove. 5 Click the Change or Remove Program icon. 6 See the program documentation for installation instructions. I N S E R T B O O T A B L E M E D I A The operating system is trying to boot to a nonbootable floppy disk or CD. Insert a bootable floppy disk or CD. N O N - S Y S T E M D I S K E R R O R A floppy disk is in the floppy drive. Remove the floppy disk and restart the computer. NOT ENOUGH MEMORY OR RESOURCES. CLOSE SOME PROGRAMS AND T R Y A G A I N You have too many programs open. Close all windows and open the program that you want to use. In some cases, you might have to restart your computer to restore computer resources. If so, try running the program that you want to use first. O P E R A T I N G S Y S T E M N O T F O U N D Contact Dell (see page 95). THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION D R I V E The file that you are trying to copy is too large to fit on the disk. Try copying the file to a blank disk or using a larger-capacity disk. x: \ I S N O T A C C E S S I B L E. T H E D E V I C E I S N O T R E A D Y Insert a disk into the drive and try again.
END THE PROGRAM 1 Press <Ctrl><Shift><Esc> simultaneously. 2 Click the Applications tab. 3 Click the program that is no longer responding. 4 Click End Task. TU R N T H E C O M P U T E R O F F If your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then press the power button again to turn on the computer. You might lose data if you are unable to perform an operating system shutdown.
C H E C K T H E S O F T W A R E D O C U M E N T A T I O N Many software manufacturers maintain websites with information that may help you solve the problem. Ensure that you properly installed and configured the program. If necessary, uninstall and then reinstall the program. HINT: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
A program is designed for an earlier Windows operating system
RUN THE PROGRAM COMPATIBILITY WIZARD Windows XP provides a Program Compatibility Wizard that configures a program so it runs in an environment similar to non-Windows XP operating system environments. 1 Click the Start button, point to All Programs> Accessories, and then click Program Compatibility Wizard. 2 In the welcome screen, click Next. 3 Follow the instructions on the screen.

A solid blue screen appears
TU R N T H E C O M P U T E R O F F If the computer does not respond to a keystroke or a proper shutdown, press the power button for at least 8 to 10 seconds until the computer turns off. Press the power button again to restart the computer. The chkdsk program automatically runs during the start-up process. Follow the instructions on the screen.

Other software problems

CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE
MANUFACTURER FOR TROUBLESHOOTING INFORMATION
B A C K U P Y O U R F I L E S I M M E D I A T E L Y If your computer has a CD-RW drive or a zip drive installed, see the drives documentation for instructions. ENSURE THAT YOU HAVE NOT MADE AN ERROR WHILE ENTERING D A T A See the program documentation to make sure that the values or characters you are entering are valid. C H E C K F O R V I R U S E S Use a virus-scanning program to check the hard drive, floppy disks, or CDs. R E S T A R T T H E C O M P U T E R Save and close any open files, exit any open programs, and then shut down your computer through the Start menu instead of pressing the power button. Otherwise, you may lose data. CHECK FOR COMPATIBILITY Ensure that the program is compatible with the operating system installed on your computer and that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. If necessary, uninstall and then reinstall the program. ENSURE THAT YOU PROPERLY INSTALLED AND CONFIGURED THE P R O G R A M See the software documentation for information. If necessary, uninstall and then reinstall the program.

Other technical problems

G O T O T H E D E L L | S U P P O R T W E B S I T E Go to support.dell.com for help with general usage, installation, and troubleshooting questions. See "Dell Technical Support Policy" on page 94 for a description of the hardware and software support provided by Dell. E - M A I L D E L L Go to the Dell | Support website, and then click E-Mail Dell in the Communicate list. Send an e-mail message to Dell about your problem; you can expect to receive an e-mail message from Dell within hours. See "Dell Technical Support Policy" on page 94 for a description of the hardware and software support provided by Dell. C A L L D E L L If you cannot solve your problem by using the Dell | Support website or e-mail service, call Dell for technical assistance (see page 95). See "Dell Technical Support Policy" on page 94 for a description of the hardware and software support provided by Dell.

General hardware problems
If your computer exhibits one or more of the following symptoms, a device conflict may exist: Your computer locks up, particularly while using a specific device. A recently added device does not work. A sound card emits noise or demonstrates other problems. Unintelligible characters print from the printer. The mouse pointer does not move or "stutters" when it moves. Messages appear stating that the computer is not operating at maximum performance. Errors occur and programs crash for no apparent reason. Nothing displays on the monitor.
REMOVE ANY RECENTLY ADDED HARDWARE TO SEE IF IT RESOLVES T H E C O N F L I C T If removing the hardware resolves the conflict, see the hardware documentation for configuration and troubleshooting instructions. If the problem persists, contact the hardware manufacturer for technical assistance. CHECK YOUR OPERATING SYSTEM DOCUMENTATION FOR ADDITIONAL
TROUBLESHOOTING INFORMATION
RESTART THE COMPUTER If the mouse is functioning, shut down the computer (see page 22). After the computer shuts down, press the power button to restart the computer. If the computer does not respond to a keystroke or the mouse, press the power button for at least 8 to 10 seconds until the computer turns off. Press the power button again to restart the computer. CHECK THE KEYBOARD CABLE Shut down the computer (see page 22), reconnect the keyboard cable as shown on the Start Here setup diagram for your computer, and then restart the computer. Ensure that the keyboard cable is firmly connected to the computer. Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins. Remove keyboard extension cables and connect the keyboard directly to the computer. TE S T T H E K E Y B O A R D Connect a properly working keyboard to the computer, and try using the keyboard. If the new keyboard works, the original keyboard is faulty. C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S See page 54.
RESTART THE COMPUTER 1 Simultaneously press <Ctrl><Esc> to display the Start menu. 2 Type u, press the keyboard arrow keys to highlight Shut down or Turn Off, and then press <Enter>. 3 After the computer turns off, press the power button to restart the computer. IF YOU CONNECTED THE MOUSE BEFORE TURNING ON THE C O M P U T E R, R E C O N N E C T T H E M O U S E C A B L E 1 Simultaneously press <Ctrl><Esc> to display the Start menu. 2 Type u, press the keyboard arrow keys to highlight Shut down or Turn Off, and then press <Enter>. 3 After the computer turns off, reconnect the mouse cable as shown on the Start Here setup diagram for your computer. 4 Start the computer. I F Y O U C O N N E C T E D T H E M O U S E A F T E R T U R N I N G O N T H E C O M P U T E R, REMOVE THE POWER CABLE, AND THEN RECONNECT THE MOUSE C A B L E If the mouse is connected after the power is turned on, the mouse appears to be nonfunctional. To make the mouse function properly: 1 While your computer is on, remove the power cable from the back of the computer. 2 Connect the mouse to the computer. 3 Reconnect the power cable. 4 Turn on your computer. Pressing the power button does not clear the computers settings and does not restore mouse functionality. CHECK THE MOUSE CABLE Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins. Ensure that the cable is firmly connected to the computer. TE S T T H E M O U S E Connect a properly working mouse to the computer, and try using the mouse. If the new mouse works, the original mouse was faulty.

CHECK THE MOUSE SETTINGS 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click Mouse. 3 Try adjusting the settings. R E I N S T A L L T H E M O U S E D R I V E R See page 52. C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S See page 54.
C H E C K T H E N E T W O R K C A B L E C O N N E C T O R Ensure that the network cable is connected as shown on page 21. CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER No light indicates that there is no network communication. Try replacing the network cable. These lights indicate there is network communcation: Green lightindicates a 10-Mbps network connection Orange lightindicates a 100-Mbps network connection Blinking amberindicates network traffic
RESTART THE COMPUTER AND TR Y TO LOG ON TO THE NETWORK
C H E C K Y O U R N E T W O R K S E T T I N G S Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning. C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S See page 54.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. HINT: If the power light on the front is green and your computer is not responding, see "Diagnostic Lights" on page 48.
A D J U S T T H E P O W E R P R O P E R T I E S Your computer may be in standby or hibernate mode. For information on power conservation modes, see the Tell Me How help file, or search for the keyword standby or hibernate in Windows Help. To access help files, see page 26. I F T H E P O W E R L I G H T I S B L I N K I N G G R E E N The computer is in standby mode. Press a key on the keyboard or move the mouse to resume normal operation.
I F T H E P O W E R L I G H T I S O F F The computer is either turned off or is not receiving power. Ensure that the power cable is firmly inserted into both the power connector on the back of the computer and the electrical outlet. If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on. Ensure that the electrical outlet is working by testing it with another device, such as a lamp. Ensure that the voltage selection switch is set to match the AC power at your location (see page 9). Bypass power protection devices, power strips, and power extension cables to verify that the computer turns on. Swap the computer and monitor power cables to determine if the power cable is defective. Ensure that the microprocessor power cable is securely connected to the system board (see page 69). Ensure that the power supply cables are securely connected to the system board (see page 69). Remove and then reinstall the memory modules (see page 76). Remove and then reinstall any cards (see page 70). Remove and then reinstall the video card, if applicable (see page 78). If the problem persists, contact Dell (see page 95). I F T H E P O W E R L I G H T I S A M B E R A N D G R E E N The computer is receiving electrical power, but an internal power problem might exist. Ensure that the microprocessor power cable is securely connected to the system board (see page 69). If the problem persists, contact Dell (see page 95). E L I M I N A T E I N T E R F E R E N C E Electrical appliances on the same circuit or operating near the computer can cause interference. Other causes of interference are: Power extension cables Keyboard and mouse extension cables Too many devices on a power strip Multiple power strips connected to the same electrical outlet

Click the Start button, point to All Programs> Accessories> System Tools, and then click System Restore. Select Undo my last restoration and click Next. Click Next. The System Restore screen appears, and then the computer automatically restarts.
After the computer restarts, click OK.

Enabling System Restore

If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled:
Click the Start button, and then click Control Panel. Click Performance and Maintenance. Click System. Click the System Restore tab. Make sure that Turn off System Restore is unchecked.
NOTICE: The Dell | Support website and the Dell Dimension ResourceCD provide approved drivers for Dell computers. If you install drivers obtained from other sources, your computer might not work correctly.
A driver is a software program that allows a hardware device controller to function properly and to communicate with the computer. Sometimes you can fix a device problem by reinstalling its driver.
Using Windows XP Device Driver Rollback
Windows XP Device Driver Rollback replaces a device driver with the previously installed version if you install a new driver that causes system instability. If Device Driver Rollback does not resolve the problem, then try using System Restore (see page 50) to return your operating system to the operating state it was in before you installed the new device driver. To use Device Driver Rollback:
Click the Start button, and then right-click My Computer. Click Properties. Click the Hardware tab, and then click Device Manager. In the Device Manager window, right-click the device for which the new driver was installed, and then click Properties. Click the Drivers tab. Click Roll Back Driver.
Using the Dell Dimension ResourceCD
If using Device Driver Rollback or System Restore does not resolve the problem, then reinstall the driver from the Dell Dimension ResourceCD:
With the Windows desktop displayed, insert the ResourceCD into the CD or DVD drive. If this is your first time to use the ResourceCD, go to step 2. If not, go to step 5.
When the ResourceCD Installation program starts, follow the prompts on the screen. When the InstallShield Wizard Complete window appears, remove the ResourceCD and click Finish to restart the computer. When you see the Windows desktop, reinsert the ResourceCD into the CD or DVD drive.

Release the card clip lever, ensuring that the tab on the card clip lever fits into the notch on the front end of the card. Secure the card by lowering the hinged lever on the back panel. Close the computer cover (see page 83).
Connect your computer and devices to electrical outlets, and turn them on.
NOTICE: To avoid damage to the drive, do not set it on a hard surface. Instead, set the drive on a surface, such as a foam pad, that will sufficiently cushion it. 3 4
Check the documentation for the drive to verify that it is configured for your computer. Perform an orderly computer shutdown using the operating system menu. Turn off your computer and any devices. Ground yourself by touching an unpainted metal surface on the chassis, such as the metal around the card-slot openings at the back of the computer, before touching anything inside your computer. While you work, periodically touch an unpainted metal surface on the computer chassis to dissipate any static electricity that might harm internal components.
Disconnect your computer and devices from their power sources. Also, disconnect any telephone or telecommunication lines from the computer. Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board. Open the computer cover (see page 66). Remove the two green plastic rails from the inside of the hard-drive bay by gently pulling the rails up and out of the bay. Attach the rails to the hard drive using the two screws attached to the rails. Ensure that the rail tabs are positioned at the back of the hard drive.
NOTICE: Do not install any drive into the lower hard-drive bay until you have removed the green drive rails from the inside of the hard-drive bay.
Remove the first hard drive from the upper bay and install it in the lower bay:
Disconnect the power and the hard-drive cables from the back of the first hard drive.
Press in the two green rail tabs and pull the first hard drive out of the upper bay. Gently slide the first hard drive into the lower bay until you hear a click. Reconnect the power and hard-drive cables to the back of the first hard drive.
Gently slide the new hard drive into the upper bay until you hear a click.
rail tabs (2) second hard drive in upper bay first hard drive in lower bay

hard drive bay

Connect a power cable to the drive.
NOTICE: Match the colored strip on the cable with pin 1 on the drive.
Locate the extra connector on the drive cable that is attached to your first hard drive and attach the connector to the second hard drive. Your computer uses cable-select drive cables, which means that the device connected to the end connector of the drive cable is the master device and the device connected to the middle connector is the slave device. Be sure that the jumper setting on the new device is set for "cable select" (see the documentation that came with the drive for information).

Definition of "Third-Party" Software and Peripherals
Third-party software and peripherals include any peripheral, accessory, or application software sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-party software and peripherals is provided by the original manufacturer of the product.
When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in the following tables. If you need assistance in determining which codes to use, contact a local or an international operator. See "Dell Technical Support Policy" on page 94 for a description of the hardware and software support provided by Dell.
HINT: Toll-free numbers are for use within the country for which they are listed.
Country (City) International Access Code Country Code City Code Antigua and Barbuda Argentina (Buenos Aires) International Access Code: 00 Country Code: 54 City Code: 11 Australia (Sydney) Country Code: 61 City Code: 2 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers 1-800-805-5924 toll-free: 0-800-444-0733 1-810-444-7138 1-300-65-55-33 toll-free: 1-800-633-559 toll-free: 1-800-060-889 toll-free: 1-800-819-339 toll-free: 1-800-808-385 toll-free: 1-800-808-312 toll-free: 1-800-818-0
General Support Tech Support and Customer Care Sales Tech Support Fax Customer Care Fax Website: www.dell.com.ar Home and Small Business Preferred Accounts Division (PAD) Customer Care Corporate Sales Transaction Sales Fax
International Access Code: 0011 Government and Business
Austria (Vienna) International Access Code: 900 Country Code: 43 City Code: 1
Home/Small Business Sales Home/Small Business Fax Home/Small Business Customer Care Preferred Accounts/Corporate Customer Care Home/Small Business Technical Support Preferred Accounts/Corporate Technical Support Switchboard Website: support.euro.dell.com E-mail: tech_support_central_europe@dell.com

Barbados

General Support

1-800-534-3066

Country (City) International Access Code Country Code City Code Belgium (Brussels) International Access Code: 00 Country Code: 32 City Code: 2
Department Name or Service Area, Website and E-Mail Address
Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 91 00
Technical Support Customer Care Home/Small Business Sales Corporate Sales Fax Switchboard Website: support.euro.dell.com E-mail: tech_be@dell.com E-mail for French Speaking Customers: support.euro.dell.com/be/fr/emaildell/
Bermuda Brazil International Access Code: 00 Country Code: 55 City Code: 51 Brunei Country Code: 673 Canada (North York, Ontario) International Access Code: 011
General Support Customer Support, Technical Support Tech Support Fax Customer Care Fax Sales Website: www.dell.com/br Customer Technical Support (Penang, Malaysia) Customer Service (Penang, Malaysia) Transaction Sales (Penang, Malaysia) Automated Order-Status System AutoTech (Automated technical support) Customer Care (From outside Toronto) Customer Care (From within Toronto) Customer Technical Support Sales (Direct salesfrom outside Toronto) Sales (Direct salesfrom within Toronto) Sales (Federal government, education, and medical) Sales (Major accounts) TechFax

Area Codes, Local Numbers, and Toll-Free Numbers 16865
Technical Support Relational Customer Care Home/Small Business Customer Care Switchboard Fax Switchboard Website: support.euro.dell.com E-mail Support (Portable Computers): nor_nbk_support@dell.com E-mail Support (Desktop Computers): nor_support@dell.com E-mail Support (Servers): Nordic_server_support@dell.com
Panama Peru Poland (Warsaw) International Access Code: 011 Country Code: 48 City Code: 22
General Support General Support Customer Service Phone Customer Care Sales Customer Service Fax Reception Desk Fax Switchboard Website: support.euro.dell.com E-mail: pl_support@dell.com
001-800-507-0962 0800-50-999
Portugal International Access Code: 00 Country Code: 35
Technical Support Customer Care Sales
or or 411 or 412 or 1-800-805-7545
Fax E-mail: support.euro.dell.com/es/es/emaildell/ Puerto Rico General Support
Country (City) International Access Code Country Code City Code St. Lucia Singapore (Singapore) International Access Code: 005 Country Code: 65 South Africa (Johannesburg) International Access Code: 09/091 Country Code: 27 City Code: 11
Area Codes, Local Numbers, and Toll-Free Numbers 1-800-882-1521 toll-free: toll-free: 054 toll-free: 709 7700
General Support Technical Support Customer Service (Penang, Malaysia) Transaction Sales Corporate Sales Technical Support Customer Care Sales Fax Switchboard Website: support.euro.dell.com E-mail: dell_za_support@dell.com
Southeast Asian and Pacific Countries Spain (Madrid) International Access Code: 00 Country Code: 34 City Code: 91
Customer Technical Support, Customer Service, and Sales (Penang, Malaysia) Home and Small Business Technical Support Customer Care Sales Switchboard Fax Website: support.euro.dell.com E-mail: support.euro.dell.com/es/es/emaildell/ Corporate Technical Support Customer Care Switchboard Fax Website: support.euro.dell.com E-mail: support.euro.dell.com/es/es/emaildell/
Country (City) International Access Code Country Code City Code Sweden (Upplands Vasby) International Access Code: 00 Country Code: 46 City Code: 8
Area Codes, Local Numbers, and Toll-Free Numbers 05 185
Technical Support Relational Customer Care Home/Small Business Customer Care Fax Technical Support Sales Website: support.euro.dell.com E-mail: swe_support@dell.com E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com
Switzerland (Geneva) International Access Code: 00 Country Code: 41 City Code: 22
Technical Support (Home and Small Business) Technical Support (Corporate) Customer Care (Home and Small Business) Customer Care (Corporate) Fax Switchboard Website: support.euro.dell.com E-mail: swisstech@dell.com E-mail for French Speaking HSB and Corporate Customers: support.euro.dell.com/ch/fr/emaildell/

Taiwan International Access Code: 002 Country Code: 886
Technical Support Technical Support (Servers) Transaction Sales Corporate Sales
toll-free: 1255 toll-free: 1256 toll-free: 228 or 556 toll-free: 227 or 555 toll-free: toll-free: 09
Thailand International Access Code: 001 Country Code: 66
Technical Support Customer Service (Penang, Malaysia) Sales
Country (City) International Access Code Country Code City Code Trinidad/Tobago U.K. (Bracknell) International Access Code: 00 Country Code: 44 City Code: 1344
Area Codes, Local Numbers, and Toll-Free Numbers 1-800-805-or 456
General Support Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support (Direct/PAD and general) Global Accounts Customer Care Home and Small Business Customer Care Corporate Customer Care Preferred Accounts (5005000 employees) Customer Care Central Government Customer Care Local Government & Education Customer Care Health Customer Care Home and Small Business Sales Corporate/Public Sector Sales Website: support.euro.dell.com Customer Care Website: dell.co.uk/lca/customerservices E-mail: dell_direct_support@dell.com
Country (City) International Access Code Country Code City Code U.S.A. (Austin, Texas) International Access Code: 011 Country Code: 1
Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 1-800-433-9014 toll-free: 1-800-247-9362 toll-free: 1-800-624-9896 toll-free: 1-877-576-3355 toll-free: 1-800-624-9897
Automated Order-Status System AutoTech (For portable and desktop computers) Customer Technical Support (Return Material Authorization Numbers) Customer Technical Support (Home sales purchased via www.dell.com) Customer Service (Credit Return Authorization Numbers)
Dell Home and Small Business Group (For portable and desktop computers):
National Accounts (Computers purchased by established Dell national accounts [have your account number handy] or value-added resellers [VARs]): Customer Service and Technical Support (Return Material Authorization Numbers) toll-free: 1-800-822-8965
Public Americas (Computers purchased by governmental agencies [local, state, or federal], medical institutions, or educational institutions): Customer Service and Technical Support (Return Material Authorization Numbers) Dell Sales Spare Parts Sales Desktop and Portable Fee-Based Technical Support Sales (Catalogs) Fax TechFax Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired Switchboard DellNet Technical Support US Virgin Islands Venezuela General Support General Support toll-free: 1-800-234-1490 toll-free: 1-800-289-3355 or toll-free: 1-800-879-3355 toll-free: 1-800-357-3355 toll-free: 1-800-433-9005 toll-free: 1-800-426-5150 toll-free: 1-800-727-8320 toll-free: 1-800-950-1329 toll-free: 1-877-DELLTTY (1-877-335-5889) 512 338-4400 toll-free: 1-877-Dellnet (1-877-335-5638) 1-877-673-3355 8001-3605

Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If Dell repairs or replaces a product, its warranty term is not extended.
Limited Warranty Coverage During Year Two
During the second year of this limited warranty, Dell will provide, on an exchange basis and subject to Dells Exchange Policy in effect on the date of the exchange, replacement parts for the Dell hardware product(s) covered under this limited warranty when a part requires replacement. You must report each instance of hardware failure to Dells Customer Technical Support in advance to obtain Dell's concurrence that a part should be replaced and to have Dell ship the replacement part. Dell will ship parts (freight prepaid) if you use an address in the continental U.S., where applicable. Shipments to other locations, where applicable, will be made freight collect. Dell will include a prepaid shipping container with each replacement part for your use in returning the replaced part to Dell. Replacement parts are new or reconditioned. Dell may provide replacement parts made by various manufacturers when supplying parts to you. The warranty term for a replacement part is the remainder of the limited warranty term. You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dells Exchange Policy in effect on the date of the exchange. You accept full responsibility for your software and data. Dell is not required to advise or remind you of appropriate backup and other procedures.

General Provisions

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH PERIOD. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE PRECEDING LIMITATION MAY NOT APPLY TO YOU. DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. These provisions apply to Dell's two-year limited warranty only. For provisions of any service contract covering your system, refer to your invoice or the separate service contract that you will receive. If Dell elects to exchange a system or component, the exchange will be made in accordance with Dells Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material Authorization Number, Dell must receive the product(s) for repair prior to the expiration of the warranty period in order for the repair(s) to be covered by the limited warranty.

Limited Warranty Coverage During Years Two and Three
During the second and third years of this limited warranty, Dell will provide, on an exchange basis and subject to Dells Exchange Policy in effect on the date of the exchange, replacement parts for the Dell hardware product(s) covered under this limited warranty when a part requires replacement. You must report each instance of hardware failure to Dells Customer Technical Support in advance to obtain Dells concurrence that a part should be replaced and to have Dell ship the replacement part. Dell will ship parts (freight prepaid) if you use an address in the continental U.S., where applicable. Shipments to other locations will be made freight collect. Dell will include a prepaid shipping container with each replacement part for your use in returning the replaced part to Dell. Replacement parts are new or reconditioned. Dell may provide replacement parts made by various manufacturers when supplying parts to you. The warranty term for a replacement part is the remainder of the limited warranty term.
You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dells Exchange Policy in effect on the date of the exchange. You accept full responsibility for your software and data. Dell is not required to advise or remind you of appropriate backup and other procedures.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH PERIOD. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE PRECEDING LIMITATION MAY NOT APPLY TO YOU. DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.

Exclusions

This Guarantee does not apply to defects resulting from: improper or inadequate installation, use, or maintenance; actions or modifications by unauthorized third parties or the end user; accidental or willful damage; or normal wear and tear.

Making a Claim

Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guarantee period. The end user must always supply proof of purchase, indicating name and address of the seller, date of purchase, model and serial number, name and address of the customer, and details of symptoms and configuration at the time of malfunction, including peripherals and software used. Otherwise, Dell may refuse the guarantee claim. Upon diagnosis of a warranted defect, Dell will make arrangements and pay for ground freight and insurance to and from Dells repair/replacement center. The end user must ensure that the defective product is available for collection properly packed in original or equally protective packaging together with the details listed above and the return number provided to the end user by Dell.
Limitation and Statutory Rights
Dell makes no other warranty, guarantee or like statement other than as explicitly stated above, and this Guarantee is given in place of all other guarantees whatsoever, to the fullest extent permitted by law. In the absence of applicable legislation, this Guarantee will be the end users sole and exclusive remedy against Dell or any of its affiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or consequential loss arising from negligence, breach of contract, or howsoever. This Guarantee does not impair or affect mandatory statutory rights of the end user against and/or any rights resulting from other contracts concluded by the end user with Dell and/or any other seller. Dell World Trade LP One Dell Way, Round Rock, TX 78682, USA Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10)/ Dell Commercial do Brasil Ltda (CNPJ No. 822/0001-40) Avenida Industrial Belgraf, 400 92990-000 - Eldorado do Sul RS - Brasil Dell Computer de Chile Ltda Coyancura 2283, Piso 3- Of.302, Providencia, Santiago - Chile Dell Computer de Colombia Corporation Carrera 7 #115-33 Oficina 603 Bogota, Colombia Dell Computer de Mexico SA de CV Paseo de la Reforma 2620 - 11 Piso Col. Lomas Altas 11950 Mxico, D.F.

138 Appendix

audio. See sound
computer (continued) specifications, 86 turning off, 22 conflicts resolving software and hardware incompatibilities, 54 contact numbers, 95 cover closing, 83 opening, 66

Disconnect any devices connected to the computer, including the monitor, from their electrical outlets to reduce the potential for personal injury or shock. Also, disconnect any telephone or telecommunication lines from the computer. Disconnect the power cable to your computer, and then press the power button to ground the system board.
In addition, take note of these safety guidelines when appropriate: When you disconnect a cable, pull on its connector, not on the cable itself. As you pull connectors apart, keep them evenly aligned to avoid bending any pins. Also, before you connect a cable, make sure that both connectors are correctly oriented and aligned. Handle components and cards with care. Dont touch the components on a card. Hold a card by its edges or by its metal bracket.
CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturers instructions.
To prevent static damage, discharge static electricity from your body before you touch anything inside your computer and periodically while you work inside the computer. You can do so by touching an unpainted metal surface on the back of the computer. You can also take the following steps to prevent static damage: Do not remove items from their antistatic packing material until you are ready to install them in your computer. Just before unwrapping the antistatic packaging, be sure to discharge static electricity from your body. When transporting a sensitive component, first place it in an antistatic container or packaging.

Battery Disposal

Your computer uses a lithium battery. For instructions about replacing the lithium battery in your computer, see page 81. The lithium battery is a longlife battery, and it is very possible that you will never need to replace it. Do not dispose of the battery along with household waste. Contact your local waste disposal agency for the address of the nearest battery deposit site.

Place the computer on its right side so that the drive bays are at the bottom. Fit the stand onto what was the left side of the computer.
Position the stand as shown in the following illustration by aligning the large round hole in the stand with the securing button on the side of the cover and aligning the captive screw in the stand with the screw hole in the cover. When the stand is in place, tighten the thumbscrew.

Setting Up

Rotate the computer so that the stand is at the bottom and the drives are at the top.

To remove the stand:

Turn the computer over so that the stand is at the top. Loosen the thumbscrew and lift the stand away. Place the computer in a horizontal position.
See the documentation that came with the printer for any recommended preparation procedures, such as: Removing the packaging Installing the toner or ink cartridge Loading paper
Then follow the instructions that came with the printer to connect it to the computer. If no information is provided, see the following sections.

Parallel Printer

Turn off the computer (see page 22).
NOTICE: Use only a standard IEEE parallel cable measuring 3 m (10 ft) or less to connect the printer to the computer. Use of a nonstandard cable may prevent the printer from working.
Attach the parallel printer cable to the parallel connector on the computer and tighten the two screws. Attach the cable to the parallel connector on the printer and snap the two clips into the two notches.

screws (2)

parallel connector on computer parallel connector on printer parallel printer cable clips (2)

notches (2)

Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. Install the printer driver if necessary (see "Installing the Printer Driver" on page 19).

USB Printer

Install the printer driver if necessary (see the following section). Attach the USB printer cable to the USB connector on the computer and the printer. The USB connectors only fit one way.
HINT: You can connect USB devices while the computer is turned on. HINT: Your computer has four USB connectors on the back panel (see page 61) and two USB connectors inside the door on the front panel (see page 60).

CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7.
R E P L A C E T H E B A T T E R Y If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time or date displays during start-up, replace the battery (see page 81). If the battery still does not work properly, contact Dell (see page 84).

Floppy drive problems

E N S U R E T H A T W I N D O W S R E C O G N I Z E S T H E D R I V E Double-click My Computer on the desktop. If the floppy drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. TE S T T H E D R I V E Insert another disk to eliminate the possibility that the original floppy disk is defective. Insert a bootable floppy disk and reboot the computer. ENSURE THAT THE DISK IS NOT FULL OR WRITE-PROTECTED Ensure that the disk has available space and that it is not write-protected (locked). See the following illustration.

back of floppy disk

write-protected

not writeprotected

NOTICE: Do not attempt to clean drive heads with a swab. You may accidentally misalign the heads, which can render the drive inoperable.
C L E A N T H E D R I V E Use a commercially available cleaning kit.

CD drive problems

HINT: High-speed CD drive vibration is normal and may cause noise. This does not indicate a defect in the drive or the CD. A D J U S T T H E W I N D O W S V O L U M E C O N T R O L Click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up by clicking the slidebar and dragging it up. Ensure that the sound is not muted by clicking any boxes that are checked. TE S T T H E D R I V E W I T H A N O T H E R C D Insert another CD to eliminate the possibility that the original CD is defective. C H E C K T H E S P E A K E R S A N D S U B W O O F E R See "Sound and Speaker Problems" on page 43. E N S U R E T H A T W I N D O W S R E C O G N I Z E S T H E D R I V E Double-click My Computer on the desktop. If the CD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. C L E A N T H E D I S C See the Tell Me How help file for instructions on cleaning your CDs. To access help files, see page 26.

S W A P T H E P O W E R C A B L E S Swap the computer and monitor power cables to determine if the power cable is defective. TE S T T H E V I D E O E X T E N S I O N C A B L E ( I F U S E D ) If you are using a video extension cable and removing the cable solves the problem, the cable is defective. TE S T A N O T H E R M O N I T O R If another monitor is available, connect it to the computer. C H E C K T H E D I A G N O S T I C L I G H T S See page 48.
If the screen is difficult to read
C H E C K T H E M O N I T O R S E T T I N G S See the monitor documentation for instructions on adjusting the contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test. M O V E T H E S U B W O O F E R A W A Y F R O M T H E M O N I T O R If your speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the monitor. MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES Fans, fluorescent lights, halogen lamps, and other electrical devices can cause the screen image to appear "shaky." Turn off nearby devices to check for interference. R O T A T E T H E M O N I T O R T O F A C E A D I F F E R E N T D I R E C T I O N Eliminate sunlight glare, which can cause poor picture quality. ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click the Start button, and then click Control Panel. 2 Click Appearance and Themes. 3 Click Display, and then click the Settings tab. 4 Try different settings for Screen resolution and Color quality.
R E S T O R E T H E R E C O M M E N D E D S E T T I N G S Restore the original resolution and refresh rate settings. See the Tell Me How help file for instructions. To access help files, see page 26.

SECTION 3

Diagnostic Lights Using System Restore Reinstalling Drivers Resolving Software and Hardware Incompatibilities Reinstalling Windows XP
To help you troubleshoot a problem, your computer is equipped with four lights on the back panel labeled "A," "B," "C," and "D" (see page 61). These lights can be yellow or green. When the computer starts normally, the lights flash. After the computer starts, the lights remain green. If the computer malfunctions, the color and sequence of the lights identify the problem.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7.

Raise the back of the cover, and pivot it toward the front of the computer.
CAUTION: If the system board standby power light is on (see page 65), the computer is still plugged into an electrical outlet. Unplug the computer from the electrical outlet before proceeding.

back of computer

release buttons (one on each side)
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. NOTICE: Be careful when opening the computer cover to ensure that you do not inadvertently disconnect cables from the system board.
CD or DVD drive floppy drive hard drive*
system board heat sink and blower assembly

card cage power supply

* Your computers hard drive may or may not have a plastic shroud cover. Operating the computer without a hard-drive shroud does not affect its performance.

System Board

CD drive connector (IDE2) floppy drive connector (DSKT) configuration jumper (PSWD) page 80 clear CMOS jumper (RTCRST) main power connector (POWER) microprocessor fan connector (FAN) microprocessor connector (CPU) battery socket (BATTERY) page 81 front panel switch connector (FRONTPANEL) hard drive connector (IDE1) standby power light (AUX_PWR) memory module connectors (DIMM A, DIMM B) page 70
card-cage connector (PCI2) page 66 unused connector power connector (12VPOWER) CD audio connector (CD IN)* front panel audio cable connector (FRONTAUDIO) telephony voice modem connector (MODEM)* back of computer
On computers with integrated audio.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
The computers card connectors allow you to install different types of devices such as modems and network adapters.
Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board. Remove the computer stand, if it is attached (see page 16). Open the computer cover (see page 62). Remove the card cage:
Check any cables connected to cards through the back-panel openings. Disconnect any cables that will not reach the card cage once it is removed from the computer.
Gently pull on the handle and lift the card cage up and away from the computer.

card cage

Press the lever on the retention arm and raise the retention arm.
lever retention arm filler bracket card

edge connector

Microprocessor Microprocessor type L1 cache L2 cache Intel Pentium 4 or Celeron 8 KB first-level (Pentium 4); 32 KB (Celeron) 256- or 512-KB (displayed in the system setup program) pipelined-burst, eight-way set associative, write-back SRAM (Pentium 4); 128-KB SRAM (Celeron)
System Information System chip set DMA channels Interrupt levels System BIOS chip System clock Expansion Bus Bus types Bus speed PCI connectors PCI connector size PCI connector data width (maximum) Memory Architecture Memory connectors Memory capacities Minimum memory Maximum memory Memory type BIOS address DDR SDRAM two 128-, 256-, 384-, 512-, or 768-MB, or 1-GB non-ECC DDR SDRAM 128 MB 2 GB 266-MHz DDR SDRAM (non-ECC) F0000h PCI PCI: 33 MHz two 120 pins 32 bits Intel 845 G seven 24 APIC mode 4 Mb (512 KB) 400- or 533-MHz data rate

Appendix

Drives Externally accessible Internally accessible Available devices one 5.25-inch bay one 3.5-inch bay one bay for 1-inchhigh IDE hard drive ATA-66 or ATA-100 Ultra DMA hard drive, CD drive, Zip drive, DVD drive, and CD-RW drive
Ports and Connectors Externally accessible: Serial Parallel Video Keyboard Mouse USB Headphone Audio Internally accessible: Primary IDE channel Secondary IDE channel Floppy drive Video Video controller Audio Audio controller ADI 1981A (AC97 Codec) Intel integrated AGP graphics 40-pin connector on PCI local bus 40-pin connector on PCI local bus 34-pin connector 9-pin connector; 16550C-compatible 25-hole connector (bidirectional) 15-hole connector 6-pin mini-DIN connector or USB connector 6-pin mini-DIN connector or USB connector two front-panel and four back-panel USB 2.0compliant connectors front-panel miniature jack three miniature jacks for line-in, line-out, and microphone
Controls and Lights Power control Power light Hard-drive access light Diagnostic code lights System board standby power light push button green light on power buttonblinking green in sleep state; solid green for power on state green four bicolor (yellow and green) located on back panel yellowindicates system board is receiving standby power
Power DC power supply: Wattage Heat dissipation Voltage (see page 7 for important voltage setting information) 180 W 500 BTU (fully-loaded computer without monitor) fixed-voltage power supply110 V at 50/60 Hz manual selection and auto-sensing power supplies90 to 135 V at 50/60 Hz; 180 to 265 V at 50/60 Hz; 100 V at 50/60 Hz for Japanese computers Backup battery Physical Height x Width x Depth Weight Environmental Temperature: Operating Storage Relative humidity

3-V CR2032 coin cell

10.6 x 38.9 x 43.2 cm (4.2 x 15.3 x 17 inches) 9.9 kg (22 lb)
10 to 35C (50 to 95F)to 65C (40 to 149F) 20% to 80% (noncondensing)
At 35C (95F), the maximum operating altitude is 914 m (3000 ft).
Environmental (continued) Maximum vibration: Operating Storage Maximum shock: Operating Storage Altitude: Operating Storage
0.25 G at 3 to 200 Hz at 1/2 octave/min 0.5 G at 3 to 200 Hz at 1/2 octave/min bottom half-sine pulse with a change in velocity of 50.8 cm/sec (20 inches/sec) 23-G faired-square wave with a velocity change of 508 cm/sec (200 inches/sec) 15.2 to 3048 m (50 to 10,000 ft)2 15.2 to 10,670 m (50 to 35,000 ft)
The system setup program contains the standard settings for your computer.
NOTICE: Unless you are an expert computer user, dont change the settings for this program. Certain changes might make your computer work incorrectly.
See the following figure for an example of the main program screen.
Turn on (or restart) your computer. When the blue DELL logo appears, press <F2> immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop. Then shut down your computer and try again.
System Setup Program Screens
The system setup program screens display the current configuration information for your computer. Information on the screen is divided into five areas: Title The area at the top of all system setup screens that displays your computers model number. Computer data Two boxes below the title that display the system processor, L2 cache, service tag, and the version number of the BIOS. Options A scrollable box listing options that define the configuration of your computer (including installed hardware, power conservation, and security features). Fields to the right of the listed options contain settings or values. The settings and values that you can change are brighter on the screen. All other settings and values are set by the computer and cannot be changed. When <Enter> appears to the right of an option, press <Enter> to access a pop-up menu of additional options. Key functions A line of boxes across the bottom of all system setup screens that lists keys and their functions within the system setup program. Help Press <F1> for information on the option that is selected (highlighted).

General Support Sales, Customer Support, and Technical Support
Home and Small Business Technical Support Corporate Accounts Technical Support Customer Experience Home and Small Business Preferred Accounts Division Large Corporate Accounts North Large Corporate Accounts East Large Corporate Accounts South Large Corporate Accounts GCP Large Corporate Accounts HK Large Corporate Accounts GCP HK
toll-free: 2437 toll-free: 2333 toll-free: 2060 toll-free: 2222 toll-free: 2062 toll-free: 2999 toll-free: 2020 toll-free: 2355 toll-free: 2055 toll-free: toll-free: 980-9-15-3978 0800-012-0435

Colombia Costa Rica

General Support General Support
Country (City) International Access Code Country Code City Code Czech Republic (Prague) International Access Code: 00 Country Code: 420 City Code: 2
Area Codes, Local Numbers, and Toll-Free Numbers 11
Technical Support Customer Care Fax TechFax Switchboard Website: support.euro.dell.com E-mail: czech_dell@dell.com
Denmark (Copenhagen) International Access Code: 00 Country Code: 45
Technical Support Customer Care(Relational) Home/Small Business Customer Care Switchboard (Relational) Fax Switchboard (Relational) Switchboard (Home/Small Business) Fax Switchboard (Home/Small Business) Website: support.euro.dell.com E-mail Support (Portable Computers): den_nbk_support@dell.com E-mail Support (Desktop Computers): den_support@dell.com E-mail Support (Servers): Nordic_server_support@dell.com

3287 5001

Dominican Republic El Salvador
1-800-148-0530 01-899-753-0777
Country (City) International Access Code Country Code City Code Finland (Helsinki) International Access Code: 990 Country Code: 358 City Code: 9
Area Codes, Local Numbers, and Toll-Free Numbers 313 00
Technical Support Technical Support Fax Relational Customer Care Home/Small Business Customer Care Fax Switchboard Website: support.euro.dell.com E-mail: fin_support@dell.com E-mail Support (Servers): Nordic_support@dell.com
France (Paris) (Montpellier) International Access Code: 00 Country Code: 33 City Codes: (1) (4)

Taiwan International Access Code: 002 Country Code: 886
Technical Support Technical Support (Servers) Transaction Sales Corporate Sales
toll-free: 1255 toll-free: 1256 toll-free: 228 or 556 toll-free: 227 or 555 toll-free: toll-free: 09
Thailand International Access Code: 001 Country Code: 66
Technical Support Customer Service (Penang, Malaysia) Sales
Country (City) International Access Code Country Code City Code Trinidad/Tobago U.K. (Bracknell) International Access Code: 00 Country Code: 44 City Code: 1344
Area Codes, Local Numbers, and Toll-Free Numbers 1-800-805-or 456
General Support Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support (Direct/PAD and general) Global Accounts Customer Care Home and Small Business Customer Care Corporate Customer Care Preferred Accounts (5005000 employees) Customer Care Central Government Customer Care Local Government & Education Customer Care Health Customer Care Home and Small Business Sales Corporate/Public Sector Sales Website: support.euro.dell.com Customer Care Website: dell.co.uk/lca/customerservices E-mail: dell_direct_support@dell.com
Country (City) International Access Code Country Code City Code U.S.A. (Austin, Texas) International Access Code: 011 Country Code: 1
Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 1-800-433-9014 toll-free: 1-800-247-9362 toll-free: 1-800-624-9896 toll-free: 1-877-576-3355 toll-free: 1-800-624-9897
Automated Order-Status System AutoTech (For portable and desktop computers) Customer Technical Support (Return Material Authorization Numbers) Customer Technical Support (Home sales purchased via www.dell.com) Customer Service (Credit Return Authorization Numbers)
Dell Home and Small Business Group (For portable and desktop computers):
National Accounts (Computers purchased by established Dell national accounts [have your account number handy] or value-added resellers [VARs]): Customer Service and Technical Support (Return Material Authorization Numbers) toll-free: 1-800-822-8965
Public Americas (Computers purchased by governmental agencies [local, state, or federal], medical institutions, or educational institutions): Customer Service and Technical Support (Return Material Authorization Numbers) Dell Sales Spare Parts Sales Desktop and Portable Fee-Based Technical Support Sales (Catalogs) Fax TechFax Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired Switchboard DellNet Technical Support US Virgin Islands Venezuela General Support General Support toll-free: 1-800-234-1490 toll-free: 1-800-289-3355 or toll-free: 1-800-879-3355 toll-free: 1-800-357-3355 toll-free: 1-800-433-9005 toll-free: 1-800-426-5150 toll-free: 1-800-727-8320 toll-free: 1-800-950-1329 toll-free: 1-877-DELLTTY (1-877-335-5889) 512 338-4400 toll-free: 1-877-Dellnet (1-877-335-5638) 1-877-673-3355 8001-3605

DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. These provisions apply to Dells one-year limited warranty only. For provisions of any service contract covering your system, refer to your invoice or the separate service contract that you will receive. If Dell elects to exchange a product or portion of a product, the exchange will be made in accordance with Dells Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material Authorization Number, Dell must receive the product(s) for repair prior to the expiration of the warranty period in order for the repair(s) to be covered by the limited warranty.
Two-Year Limited Warranty (U.S. Only)
Dell Computer Corporation ("Dell") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. Dell warrants that the hardware products it manufactures will be free from defects in materials and workmanship. The limited warranty term is two years beginning on the date of invoice, as further described in the following section. Damage due to shipping the products to you is covered under this warranty. Otherwise, this limited warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell.
This limited warranty does not cover any items that are in one or more of the following categories: software; external devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through Dell's system integration department; accessories or parts that are not installed in the Dell factory; or Dell Software and Peripherals products. Monitors, keyboards, and mice that are Dell-branded or that are included on Dell's standard price list are covered under this warranty; all other monitors, keyboards, and mice (including those sold through the Dell Software and Peripherals program) are not covered. Batteries for portable computers are covered only during the initial one-year period of this limited warranty.
Limited Warranty Coverage During Year One
During the one-year period beginning on the invoice date, Dell will repair or replace products covered under this limited warranty that are returned to Dell's facility. To request warranty service, you must contact Dells Customer Technical Support within the warranty period. See "Contacting Dell" on page 84 to find the appropriate contact information for obtaining customer assistance. If warranty service is required, Dell will issue a Return Material Authorization Number. You must ship the products back to Dell in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Dell will ship the repaired or replacement products to you freight prepaid if you use an address in the continental U.S., where applicable. Shipments to other locations will be made freight collect.

Limited Warranty Coverage During Years Two and Three
During the second and third years of this limited warranty, Dell will provide, on an exchange basis and subject to Dells Exchange Policy in effect on the date of the exchange, replacement parts for the Dell hardware product(s) covered under this limited warranty when a part requires replacement. You must report each instance of hardware failure to Dells Customer Technical Support in advance to obtain Dells concurrence that a part should be replaced and to have Dell ship the replacement part. Dell will ship parts (freight prepaid) if you use an address in the continental U.S., where applicable. Shipments to other locations will be made freight collect. Dell will include a prepaid shipping container with each replacement part for your use in returning the replaced part to Dell. Replacement parts are new or reconditioned. Dell may provide replacement parts made by various manufacturers when supplying parts to you. The warranty term for a replacement part is the remainder of the limited warranty term.
You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dells Exchange Policy in effect on the date of the exchange. You accept full responsibility for your software and data. Dell is not required to advise or remind you of appropriate backup and other procedures.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH PERIOD. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE PRECEDING LIMITATION MAY NOT APPLY TO YOU. DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.
These provisions apply to Dells three-year limited warranty only. For provisions of any service contract covering your system, refer to your invoice or the separate service contract that you will receive. If Dell elects to exchange a system or component, the exchange will be made in accordance with Dells Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material Authorization Number, Dell must receive the product(s) for repair prior to the expiration of the warranty period in order for the repair(s) to be covered by the limited warranty.

DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND THOSE STATED IN THIS LIMITED WARRANTY STATEMENT. DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. These provisions apply to Dells two-year limited warranty only. For provisions of any service contract covering your system, refer to your invoice or the separate service contract that you will receive. If Dell elects to exchange a system or component, the exchange will be made in accordance with Dells Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material Authorization Number, Dell must receive the product(s) for repair prior to the expiration of the warranty period in order for the repair(s) to be covered by the limited warranty.
Three-Year Limited Warranty (Canada Only)
Dell Computer Corporation ("Dell") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. Dell warrants that the hardware products it manufactures will be free from defects in materials and workmanship. The warranty term is three years beginning on the date of invoice, as described in the following text.

If Dell elects to exchange a system or component, the exchange will be made in accordance with Dells Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material Authorization Number, Dell must receive the product(s) for repair prior to the expiration of the warranty period in order for the repair(s) to be covered by the limited warranty.
"Total Satisfaction" Return Policy (U.S. Only)
If you are an end-user customer who bought new products directly from a Dell company, you may return them to Dell within 30 days of the date of invoice for a refund or credit of the product purchase price. If you are an end-user customer who bought reconditioned or refurbished products from a Dell company, you may return them to Dell within 14 days of the date of invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not include any shipping and handling charges shown on your invoice. If you are an organization that bought the products under a written agreement with Dell, the agreement may contain different terms for the return of products than specified by this policy. To return products, you must contact Dell Customer Service to receive a Credit Return Authorization Number. See "Contacting Dell" on page 84 to find the appropriate contact information for obtaining customer assistance. To expedite the processing of your refund or credit, Dell expects you to return the products to Dell in their original packaging within five days of the date that Dell issues the Credit Return Authorization Number. You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment. You may return software for refund or credit only if the sealed package containing the floppy disk(s) or CD(s) is unopened. Returned products must be in as-new condition, and all of the manuals, floppy disk(s), CD(s), power cables, and other items included with a product must be returned with it. For customers who want to return, for refund or credit only, either applications software or an operating system that has been installed by Dell, the whole system must be returned, along with any media and documentation that may have been included in the original shipment.
This "Total Satisfaction" Return Policy does not apply to Dell Software and Peripherals products, which may be returned under Dell Software and Peripherals's then-current return policy. The "Total Satisfaction" Return Policy also does not apply to Dell | EMC storage products.