Dell Dimension 5100C

front-panel door (open) optional floppy drive or media card reader*

diagnostic lights

headphone connector front-panel door (push to open) power button hard-drive light microphone connector IEEE 1394 connector
CD or DVD drive light USB 2.0 connectors (2)
voltage selection switch power connector line-out connector line-in connector surround sound connector modem connector microphone connector center/LFE connector S/PDIF-out connector integrated video connector

network connector

USB 2.0 connectors (5) IEEE 1394 connector PCI Express x16 card slot PCI Express x1 card slot
*Not present on certain computers.

Model DHP

w w w. d e l l. c o m | s u p p o r t. d e l l. c o m
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. If you purchased a Dell n Series computer, any references in this document to Microsoft Windows operating systems are not applicable.

____________________

Information in this document is subject to change without notice. 2005 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, DellNet, and PowerConnect are trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft, Windows, and Outlook are registered trademarks of Microsoft Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

February 2005

P/N T8243

Rev. A00

Contents

Finding Information

Setting Up and Using Your Computer

Setting Up a Printer

Printer Cable. Connecting a USB Printer.
Using a Media Card Reader (Optional) Connecting a TV (Optional)
Changing the Display Settings
Setting Up a Home and Office Network. Connecting to a Network Adapter Network Setup Wizard. Connecting to the Internet.
Setting Up Your Internet Connection Playing a CD or DVD
Adjusting the Volume. Adjusting the Picture. Copying CDs and DVDs.
How to Copy a CD or DVD. Using Blank CD-Rs, CD-RWs, DVD+R, and DVD+RW. Helpful Tips. Power Management
Standby Mode. Hibernate Mode. Power Options Properties Hyper-Threading.

Solving Problems

Troubleshooting Tips. Battery Problems. Drive Problems.
CD and DVD drive problems Hard drive problems.
E-Mail, Modem, and Internet Problems. Error Messages
Media Card Reader Problems IEEE 1394 Device Problems Keyboard Problems
Lockups and Software Problems
The computer does not start up. The computer stops responding. A program stops responding. A program crashes repeatedly. A program is designed for an earlier Windows operating system. A solid blue screen appears. Other software problems. Memory Problems Mouse Problems.
Network Problems. Power Problems
Printer Problems. Scanner Problems
Sound and Speaker Problems.
No sound from speakers. No sound from headphones Video and Monitor Problems
If the screen is blank. If the screen is difficult to read.

Troubleshooting Tools

Diagnostic Lights. Dell Diagnostics
When to Use the Dell Diagnostics Dell Diagnostics Main Menu. Drivers
What Is a Driver?. Reinstalling Drivers.
Resolving Software and Hardware Incompatibilities Restoring Your Operating System
Using Microsoft Windows XP System Restore.
Removing and Installing Parts

Before You Begin.

Recommended Tools. Turning Off Your Computer. Before Working Inside Your Computer. Front and Back View of the Computer. Front View. Back View.
Removing the Computer Cover. Inside View of Your Computer. System Board Components. Memory.
DDR2 Memory Overview. Addressing Memory With 4-GB Configurations Installing Memory. Removing Memory. Cards

PCI Express Cards

Drives.
Connecting Drive Cables. Drive Interface Connectors. Power Cable Connector. Connecting and Disconnecting Drive Cables. Hard Drive

Connecting a TV (Optional)
NOTE: To connect a TV to your computer, you must have a video card that has TV-out functionality, and
purchase an S-video cable, which is available at most consumer electronics stores. An S-video cable is not included with your computer.
1 Follow the procedures in "Before You Begin" on page 53. 2 Connect one end of the S-video cable to the TV-OUT connector on the back of the computer. 3 Connect the other end of the S-video cable to the S-video input connector on your TV.
1 After you connect the TV, turn on the computer. The Microsoft Windows desktop displays on the monitor. 2 Enable clone mode or extended desktop mode in the display settings. In clone mode, the monitor and TV display the same image. In extended desktop mode, you can drag objects from one screen to the other, effectively doubling the amount of viewable work space.
For information on changing the display settings for your graphics card, see the users guide in the Help and Support Center (click the Start button, click Help and Support, click User and system guides, click Device guides, and then click the guide for your graphics card).
Setting Up a Home and Office Network
Connecting to a Network Adapter
NOTE: Plug the network cable into the network adapter connector on the computer. Do not plug the network cable into the modem connector on the computer. Do not plug a network cable into a telephone wall jack. 1 Connect the network cable to the network adapter connector on the back of your computer. Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure. 2 Connect the other end of the network cable to a network device.
network adapter connector on computer
network adapter connector network device network cable

Network Setup Wizard

The Microsoft Windows XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office. 1 Click the Start button, point to All Programs Accessories Communications, and then click Network Setup Wizard. 2 On the welcome screen, click Next. 3 Click Checklist for creating a network. NOTE: Selecting the connection method This computer connects directly to the Internet enables the

Advanced Tab

The Advanced tab allows you to: Place the power options icon in the Windows taskbar for quick access. Set the computer to prompt you for your Windows password before the computer exits from standby mode or hibernate mode. Program the power button to activate standby mode, activate hibernate mode, or turn off the computer.
To program these functions, click an option from the corresponding drop-down menu and click OK.

Hibernate Tab

The Hibernate tab allows you to enable hibernate mode. If you want to use the hibernate settings you defined on the Power Schemes tab, click the Enable hibernate support check box on the Hibernate tab. For more information on power management options: 1 Click the Start button and click Help and Support. 2 In the Help and Support window, click Performance and maintenance. 3 In the Performance and maintenance window, click Conserving power on your computer.

Hyper-Threading

Hyper-Threading is an Intel technology that can enhance overall computer performance by allowing one physical processor to function as two logical processors, capable of performing certain tasks simultaneously. It is recommended that you use the Microsoft Windows XP Service Pack 1
(SP1) or later operating system because Windows XP is optimized to take advantage of Hyper-Threading technology. While many programs can benefit from Hyper-Threading, some programs have not been optimized for Hyper-Threading and may require an update from the software manufacturer. Contact the software manufacturer for updates and information about using Hyper-Threading with your software. To determine if your computer is using Hyper-Threading technology: 1 Click the Start button, right-click My Computer, and then click Properties. 2 Click Hardware and click Device Manager. 3 In the Device Manager window, click the plus (+) sign next to Processors. If Hyper-Threading is enabled, the processor is listed twice. You can enable or disable Hyper-Threading through system setup. For more information on accessing system setup, see page 98.

Troubleshooting Tips

Follow these tips when you troubleshoot your computer: If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed. If a peripheral device does not work, ensure that the device is properly connected. If an error message appears on the screen, write down the exact message. This message may help technical support personnel diagnose and fix the problem(s). If an error message occurs in a program, see the programs documentation.

Battery Problems

CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.

C H E C K T H E M I C R O S O F T O U T L O O K E X P R E S S S E C U R I T Y S E T T I N G S If you cannot open your e-mail attachments: 1 In Outlook Express, click Tools, click Options, and then click Security. 2 Click Do not allow attachments to remove the checkmark. CHECK THE TELEPHONE LINE CONNECTION CHECK THE TELEPHONE JACK CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK USE A DIFFERENT TELEPHONE LINE Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a connector-shaped icon next to it.) Ensure that you hear or feel a click when you insert the telephone line connector into the modem. Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone. If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one. R U N T H E M O D E M H E L P E R D I A G N O S T I C S Click the Start button, point to All Programs, and then click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not available on certain computers.)
VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S 1 Click the Start button and click Control Panel. 2 Click Printers and Other Hardware. 3 Click Phone and Modem Options. 4 Click the Modems tab. 5 Click the COM port for your modem. 6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows. If all commands receive responses, the modem is operating properly. E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T Ensure that you have subscribed to an Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet service provider.

Error Messages

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared.

RUN THE SPEAKER DIAGNOSTICS SEE YOUR SPEAKER DOCUMENTATION FOR MORE INFORMATION. R E I N S T A L L T H E S O U N D D R I V E R See page 48. R U N T H E H A R D W A R E TR O U B L E S H O O T E R See page 49.

No sound from headphones

C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I O N Ensure that the headphone cable is securely inserted into the headphone connector (see page 57). A D J U S T T H E W I N D O W S V O L U M E C O N T R O L Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.
Video and Monitor Problems
NOTE: See the monitor documentation for troubleshooting procedures. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.

If the screen is blank

CHECK THE MONITOR CABLE CONNECTION Ensure that the graphics cable is connected as shown on the setup diagram for your computer. If you are using a graphics extension cable and removing the cable solves the problem, the cable is defective. Swap the computer and monitor power cables to determine if the power cable is defective. Check the connector for bent or broken pins. (It is normal for monitor cable connectors to have missing pins.) C H E C K T H E M O N I T O R P O W E R L I G H T If the power light is off, firmly press the button to ensure that the monitor is turned on. If the power light is lit or blinking, the monitor has power. If the power light is blinking, press a key on the keyboard or move the mouse.
TE S T T H E E L E C T R I C A L O U T L E T Ensure that the electrical outlet is working by testing it with another device, such as a lamp. C H E C K T H E D I A G N O S T I C L I G H T S See page 43.
If the screen is difficult to read
C H E C K T H E M O N I T O R S E T T I N G S See the monitor documentation for instructions on adjusting the contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test. M O V E T H E S U B W O O F E R A W A Y F R O M T H E M O N I T O R If your speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the monitor. M O V E T H E M O N I T O R A W A Y F R O M E X T E R N A L P O W E R S O U R C E S Fans, fluorescent lights, halogen lamps, and other electrical devices can cause the screen image to appear "shaky." Turn off nearby devices to check for interference. ROTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click the Start button, click Control Panel, and then click Appearance and Themes. 2 Click Display and click the Settings tab. 3 Try different settings for Screen resolution and Color quality.

front-panel door release button microphone connector

Back View

voltage selection switch (may not be available on certain computers) power connector back panel connectors card slots
See the safety instructions in the Product Information Guide for more information. Insert the power cable. Plug serial, USB, and other devices into the appropriate connector. Access connectors for any installed PCI and PCI Express cards.

link integrity light

Green A good connection exists between a 10-Mbps network and the computer. Orange A good connection exists between a 100-Mbps network and the computer. Off The computer is not detecting a physical connection to the network. To attach your computer to a network or broadband device, connect one end of a network cable to either a network jack or your network or broadband device. Connect the other end of the network cable to the network adapter connector on the back panel of your computer. A click indicates that the network cable has been securely attached. NOTE: Do not plug a telephone cable into the network connector. On computers with a network connector card, use the connector on the card. It is recommended that you use Category 5 wiring and connectors for your network. If you must use Category 3 wiring, force the network speed to 10 Mbps to ensure reliable operation.
network adapter connector

network activity light

Flashes a yellow light when the computer is transmitting or receiving network data. A high volume of network traffic may make this light appear to be in a steady "on" state. Use the modem connector to connect your computer to the Internet. Use the black surround sound connector to attach multichannel-capable speakers. Use the blue line-in connector to attach a record/playback device such as a cassette player, CD player, or VCR. On computers with a sound card, use the connector on the card.
modem connector surround sound connector line-in connector

line-out connector

Use the green line-out connector to attach headphones and most speakers with integrated amplifiers. On computers with a sound card, use the connector on the card. Use the pink and silver connector to attach a personal computer microphone for voice or musical input into a sound or telephony program. On computers with a sound card, the microphone connector is on the card. LFE (Low Frequency Effects) Audio channel found in digital surround sound audio schemes that carries only low frequency information of 80 Hz and below. The LFE channel drives a subwoofer to provide extremely low bass extension. Systems not using subwoofers can shunt the LFE information to the main speakers in the surround sound set-up. This connector is used to transmit digital audio without going through an analog audio conversion process. If your monitor has a VGA connector, plug it into the VGA connector on the computer. Use the back USB connectors for devices that typically remain connected, such as printers and keyboards. It is recommended that you use the front USB connectors for devices that you connect occasionally, such as joysticks or cameras.

microphone/side surround sound connector center/LFE connector
S/PDIF connector VGA connector USB 2.0 connectors (5)
Attach high-speed serial multimedia devices, such as digital video cameras.
Removing the Computer Cover
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. 1 Shut down the computer through the Start menu (see page 53). 2 Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your computer, turn them off now. NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack. 3 Disconnect any telephone or telecommunication lines from the computer. 4 Disconnect your computer and all attached devices from their electrical outlets, and then press the power button to ground the system board. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. NOTICE: Ensure that sufficient space exists to support the removed coverat least 30 cm (1 ft) of desk top space.
NOTICE: Ensure that you are working on a level, protected surface to avoid scratching either the computer or the surface on which it is resting. 5 Lay your computer on its side with the computer cover facing up. 6 Pull back the cover latch release on the top panel.
security cable slot cover release latch

computer cover

7 Locate the two hinge tabs on the bottom edge of the computer. 8 Grip the sides of the computer cover and pivot the cover up, using the bottom hinges as leverage points. 9 Release the cover from the hinge tabs and set it aside in a secure location.
Inside View of Your Computer
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
power supply and fan CD/DVD drive hard drive drive release latch
front-panel door power button

system board

heat sink and blower assembly

System Board Components

internal speaker (SPEAKER) password jumper (PSWD) processor fan connector (FAN) serial port connector (SER2) floppy drive connector (DSKT) power connector (12V) memory module connectors (2, 4) memory module connectors (1, 3) battery socket (BATTERY) RTC reset jumper (RTCRST) PCI Express x16 connector (PEG) SATA connector (SATA2) SATA connector (SATA0) CD/DVD connector (IDE2) front-panel connector (FRONT PANEL) modem power connector (POWER) S/PDIF audio connector (SPDIF) modem connector video connector (VGA) line-in, line-out, microphone, center, and LFE connectors processor connector (CPU)

4 If you are removing the card permanently, install a filler bracket in the empty card-slot opening. If you need a filler bracket, contact Dell (see page 108). NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the computer. The brackets also keep dust and dirt out of your computer. 5 Secure the card(s) in the computer. NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer. 6 Replace the computer cover, reconnect the computer and devices to electrical outlets, and then turn them on. 7 Remove the cards driver from the operating system. 8 Install any drivers required for the card as described in the card documentation.

Drives

Your computer supports a combination of these devices: One serial ATA drive One FlexBay drive (optional floppy drive or media card reader) One CD or DVD drive
CD/DVD drive FlexBay for optional floppy drive or media card reader (under CD/DVD drive)

hard drive

Connect CD/DVD drives to the connector labeled "IDE" on the system board. Serial ATA hard drives should be connected to the connectors labeled "SATA0" or "SATA2" on the system board.

Connecting Drive Cables

When you install a drive, you connect two cablesa DC power cable and a data cableto the back of the drive and to the system board.
Drive Interface Connectors
Most interface connectors are keyed for correct insertion; that is, a notch or a missing pin on one connector matches a tab or a filled-in hole on the other connector. Serial ATA cables go to the pin-1 end of the connector. The pin-1 end of a connector on a board or a card is usually indicated by a silk-screened 1 printed directly on the board or card. NOTICE: When you connect an IDE interface cable, do not place the colored stripe away from pin 1 of the connector. Reversing the cable prevents the drive from operating and could damage the controller, the drive, or both.
Serial ATA Connector interface cable

interface connector

Power Cable Connector
To connect a drive using the power cable, locate the power input connector on the system board.
power input connector power cable connector
Connecting and Disconnecting Drive Cables
When removing an IDE drive data cable, grasp the colored pull-tab and pull until the connector detaches. When connecting and disconnecting a serial ATA data cable, hold the cable by the black connector at each end. Like IDE connectors, the serial ATA interface connectors are keyed for correct insertion; that is, a notch or a missing pin on one connector matches a tab or a filled-in hole on the other connector.

Hard Drive

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover. NOTICE: To avoid damage to the drive, do not set it on a hard surface. Instead, set the drive on a surface, such as a foam pad, that will sufficiently cushion it. NOTICE: If you are replacing a hard drive that contains data you want to keep, back up your files before you begin this procedure. Check the documentation for the drive to verify that it is configured for your computer.

Align the bottom of the cover with the tabs located along the bottom of edge of the computer. Using the tabs as leverage, rotate the cover downward.
Snap the cover into place by pulling back on the cover release latch, and then releasing the latch when the cover is properly seated.
Ensure that the cover is seated correctly before moving the computer to the upright position.
NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer. 4 Connect your computer and devices to electrical outlets, and turn them on.

Specifications

Processor Processor types Intel Pentium 4 5XX processors with Hyper-Threading technology Intel Celeron D processors Level 1 (L1) cache Level 2 (L2) cache 16 KB 1 MB for Pentium 4 processors 256 KB for Celeron processors (depending on your computer configuration) pipelined-burst, eight-way set associative, write-back SRAM Memory Type Memory connectors Memory capacities Minimum memory Maximum memory 400-MHz and 533-MHz DDR2 unbuffered SDRAM four 256-MB, 512-MB, 1-GB, or 2-GB non-ECC 256 MB 4 GB
NOTE: See "Addressing Memory With 4-GB Configurations" on
page 64 to verify the amount of memory available to the operating system. BIOS address Computer Information Chip set DMA channels Interrupt levels BIOS chip (NVRAM) NIC Intel 945G Express chip set eight Mb integrated network interface capable of 10/100-Mbps communication F0000h
Computer Information (continued) System clock Video Type Audio Type Expansion Bus Bus type Bus speed PCI Express x1 and x16 PCI Express: x1 slot bidirectional speed: 500 MB/s x16 slot bidirectional speed: 8 GB/sec one xpins one PCI Express lane Sigmatel STAC9220 Intel integrated Graphics Media Accelerator (GMA) 950 800-MHz data rate
PCI Express: connector connector size connector data width (maximum) PCI Express: connector connector size connector data width (maximum) Drives Externally accessible Available devices one slimline 3.5-inch media bay one slimline 5.25-inch drive bay Serial ATA drive, USB memory devices, CD drive, DVD drive, DVD+RW drive, DVD/CD-RW combo drive, DVD+/-RW, and media card reader one bay for 1-inch high hard drive one xpins 16 PCI Express lanes

Internally accessible

Connectors External connectors: Serial IEEE 1394 9-pin, 16550C-compatible connector one 6-pin powered back-panel connector (not present on certain computers) one 6-pin powered front-panel connector (with optional media card reader) 15-hole D-SUB connector two front-panel and five back-panel USB 2.0compliant connectors front-panel miniature connector for line-out five connectors for line-in, line-out, microphone, surround sound, and center/Low Frequency Effects (LFE) channel; S/PDIF backpanel connector (S/PDIF connector may not be present on certain computers) RJ45 connector RJ11 (MDC 1.5) connector one 40-pin connector one 7-pin connectors one 5-pin connectors 36-pin connector 164-pin connector 8-pin header for optional media card reader (3.5-inch bay device) one 12-pin connector one 10-pin header one 34-pin header one 2 x 10 connector one 2 x 2 connector one 2 x 5 header for optional media card reader (3.5-inch bay device)

Clearing Forgotten Passwords
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. 1 Follow the procedures in "Before You Begin" on page 53.
2 Locate the 3-pin password jumper (PSWD) on the system board, and attach the jumper plug to pins 1 and 2 to clear the password. NOTE: When you receive your computer, the jumper plug is attached to pins 2 and 3. 103
3 Replace the computer cover (see page 91). 4 Connect your computer and monitor to electrical outlets, and turn them on. 5 After the Microsoft Windows desktop appears on your computer, shut down the computer (see page 53). 6 Turn off the monitor and disconnect it from the electrical outlet. 7 Disconnect the computer power cable from the electrical outlet, and press the power button to ground the system board. 8 Remove the computer cover (see page 59). 9 Locate the 3-pin password jumper (PSWD) on the system board (see page 103) and attach the jumper to pins 2 and 3 to re-enable the password feature. 10 Replace the computer cover (see page 91). NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer. 11 Connect your computer and devices to electrical outlets, and turn them on.

Clearing CMOS Settings

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. 1 Follow the procedures in "Before You Begin" on page 53. 2 Reset the current CMOS settings:

a b c d

Locate the 3-pin CMOS jumper (RTCRST) on the system board (see page 103). Remove the jumper plug from pins 1 and 2. Place the jumper plug on pins 2 and 3 and wait approximately 5 seconds. Replace the jumper plug on pins 1 and 2.
3 Replace the computer cover (see page 91). NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. 4 Connect your computer and devices to electrical outlets, and turn them on.

Cleaning Your Computer

Computer, Keyboard, and Monitor
CAUTION: Before you clean your computer, disconnect the computer from the electrical outlet. Clean your computer with a soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may contain flammable substances. Use a vacuum cleaner with a brush attachment to gently remove dust from the slots and holes on your computer and from between the keys on the keyboard. NOTICE: Do not wipe the display screen with any soap or alcohol solution. Doing so may damage the antiglare coating. To clean your monitor screen, lightly dampen a soft, clean cloth with water. If possible, use a special screen-cleaning tissue or solution suitable for the monitors antistatic coating. Wipe the keyboard, computer, and plastic part of the monitor with a soft cleaning cloth moistened with a solution of three parts water and one part dishwashing detergent. Do not soak the cloth or let water drip inside your computer or keyboard.

Korea (Seoul) International Access Code: 001 Country Code: 82 City Code: 2
Technical Support Sales Customer Service (Seoul, Korea) Customer Service (Penang, Malaysia) Fax Switchboard
Country (City) International Access Code Country Code City Code Latin America
Area Codes, Local Numbers, and Toll-Free Numbers 512 728-728-728-728-728-4600 or 512 728-3772
Customer Technical Support (Austin, Texas, U.S.A.) Customer Service (Austin, Texas, U.S.A.) Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) Sales (Austin, Texas, U.S.A.) SalesFax (Austin, Texas, U.S.A.)
Luxembourg International Access Code: 00 Country Code: 352
Website: support.euro.dell.com E-mail: tech_be@dell.com Technical Support (Brussels, Belgium) Home/Small Business Sales (Brussels, Belgium) Corporate Sales (Brussels, Belgium) Customer Care (Brussels, Belgium) Fax (Brussels, Belgium) Switchboard (Brussels, Belgium) 3420808075 toll-free: 00 toll-free: 4949 toll-free: toll-free: toll-free: toll-free: toll-free: toll-free: 888 213
Macao Country Code: 853 Malaysia (Penang) International Access Code: 00 Country Code: 60 City Code: 4
Technical Support Customer Service (Penang, Malaysia) Transaction Sales Technical Support (Dell Precision, OptiPlex, and Latitude) Technical Support (Dimension and Inspiron) Technical Support (PowerEdge and PowerVault) Customer Service Transaction Sales Corporate Sales
Country (City) International Access Code Country Code City Code Mexico International Access Code: 00 Country Code: 52 Sales
Area Codes, Local Numbers, and Toll-Free Numbers 001-877-384-8979 or 001-877-269-3383 50-81-8800 or 01-800-888-3355 001-877-384-8979 or 001-877-269-3383 50-81-8800 or 01-800-888-3355 toll-free: 1-866-278-6822 001-800-882-47 50
Customer Technical Support
Customer Service Main Montserrat Netherlands Antilles Netherlands (Amsterdam) International Access Code: 00 Country Code: 31 City Code: 20 General Support General Support Website: support.euro.dell.com Technical Support Technical Support Fax Home/Small Business Customer Care Relational Customer Care Home/Small Business Sales Relational Sales Home/Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax New Zealand International Access Code: 00 Country Code: 64 E-mail (New Zealand): nz_tech_support@dell.com E-mail (Australia): au_tech_support@dell.com Technical Support (for desktop and portable computers) Technical Support (for servers and storage) Home and Small Business Government and Business Sales Fax Nicaragua General Support

001-800-220-1006

Country (City) International Access Code Country Code City Code Norway (Lysaker) International Access Code: 00 Country Code: 47

Website: support.euro.dell.com E-mail Support (portable computers): nor_nbk_support@dell.com E-mail Support (desktop computers): nor_support@dell.com E-mail Support (servers): nordic_server_support@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care Switchboard Fax Switchboard 16865 001-800-507-0962 0800-50-669
Panama Peru Poland (Warsaw) International Access Code: 011 Country Code: 48 City Code: 22
General Support General Support Website: support.euro.dell.com E-mail: pl_support_tech@dell.com Customer Service Phone Customer Care Sales Customer Service Fax Reception Desk Fax Switchboard

95 999

Portugal International Access Code: 00 Country Code: 351
Website: support.euro.dell.com E-mail: support.euro.dell.com/pt/en/emaildell/ Technical Support Customer Care Sales Fax 410 or 411 or 412 or 1-800-805-7545 toll-free: 1-877-441-4731
Puerto Rico St. Kitts and Nevis
Country (City) International Access Code Country Code City Code St. Lucia Singapore (Singapore) International Access Code: 005 Country Code: 65
Area Codes, Local Numbers, and Toll-Free Numbers 1-800-882-1521 toll-free: 1-877-270-4609 toll-free: 7430 toll-free: 7488 toll-free: toll-free: 054 toll-free: 053
General Support Technical Support (Dimension and Inspiron) Technical Support (Optiplex, Latitude, and Precision) Technical Support (PowerEdge and PowerVault) Customer Service (Penang, Malaysia) Transaction Sales Corporate Sales
St. Vincent and the Grenadines General Support
South Africa (Johannesburg) International Access Code: 09/091 Country Code: 27 City Code: 11
Website: support.euro.dell.com E-mail: dell_za_support@dell.com Gold Queue Technical Support Customer Care Sales Fax Switchboard 4810
Southeast Asian and Pacific Countries Spain (Madrid) International Access Code: 00 Country Code: 34 City Code: 91
Customer Technical Support, Customer Service, and Sales (Penang, Malaysia) Website: support.euro.dell.com E-mail: support.euro.dell.com/es/es/emaildell/ Home and Small Business Technical Support Customer Care Sales Switchboard Fax Corporate Technical Support Customer Care Switchboard Fax

83 Appendix

Country (City) International Access Code Country Code City Code Sweden (Upplands Vasby) International Access Code: 00 Country Code: 46 City Code: 8
Website: support.euro.dell.com E-mail: swe_support@dell.com E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support Technical Support Fax Sales 05 185

Switzerland (Geneva) International Access Code: 00 Country Code: 41 City Code: 22
Website: support.euro.dell.com E-mail: Tech_support_central_Europe@dell.com E-mail for French-speaking HSB and Corporate Customers: support.euro.dell.com/ch/fr/emaildell/ Technical Support (Home and Small Business) Technical Support (Corporate) Customer Care (Home and Small Business) Customer Care (Corporate) Fax Switchboard toll-free: 1011 toll-free: 1256 toll-free: 227 toll-free: 07 toll-free: toll-free: 09
Taiwan International Access Code: 002 Country Code: 886 Thailand International Access Code: 001 Country Code: 66
Technical Support (portable and desktop computers) Technical Support (servers and storage) Corporate Sales Technical Support (Optiplex, Latitude, and Precision) Technical Support (PowerEdge and PowerVault) Customer Service (Penang, Malaysia) Sales
Country (City) International Access Code Country Code City Code Trinidad/Tobago Turks and Caicos Islands U.K. (Bracknell) International Access Code: 00 Country Code: 44 City Code: 1344
Area Codes, Local Numbers, and Toll-Free Numbers 1-800-805-8035 toll-free: 1-866-540-3355
General Support General Support Website: support.euro.dell.com
Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp E-mail: dell_direct_support@dell.com Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support (direct/PAD and general) Global Accounts Customer Care Home and Small Business Customer Care Corporate Customer Care Preferred Accounts (5005000 employees) Customer Care Central Government Customer Care Local Government & Education Customer Care Health Customer Care Home and Small Business Sales Corporate/Public Sector Sales Home and Small Business Fax toll-free: 000-413-598-2521

Uruguay

General Support
Country (City) International Access Code Country Code City Code U.S.A. (Austin, Texas) International Access Code: 011 Country Code: 1
Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 1-800-433-9014 toll-free: 1-800-247-9362 toll-free: 1-800-624-9896 toll-free: 1-800-624-9897 toll-free: 1-877-Dellnet (1-877-335-5638) toll-free: 1-800-695-8133 toll-free: 1-877-577-3355 toll-free: 1-800-283-2210 toll-free: 1-800-822-8965 toll-free: 1-800-695-8133 toll-free: 1-877-459-7298 toll-free: 1-800-456-3355 toll-free: 1-800-234-1490 toll-free: 1-800-289-3355 or toll-free: 1-800-879-3355 toll-free: 1-888-798-7561 toll-free: 1-800-671-3355 toll-free: 1-800-357-3355 toll-free: 1-800-247-4618 toll-free: 1-800-727-8320 toll-free: 1-877-DELLTTY (1-877-335-5889) 1-877-673-3355 8001-3605

ENVIRONMENTAL DATA SHEET PRODUCT: Dimension 5100C SYSTEM DIMENSION AND WEIGHT
Depth, cm 36.8 Width, cm 9.4 Height, cm 31.8 Weight, kg 6.9 depending on options installed

Dell Inc. www.dell.com

DECLARATIONS AND CERTIFICATIONS
This system received the following approvals and may be labeled with one or more of these marks depending on point of purchase: Approvals Certificate # Yes / No / N/A N/A Yes USA: Energy Star N/A yes TUV-GS (visual ergonomics - systems without LCDs: ISO 9241 -3/-8 -- portables: ISO 9241-4, ISO 13406, and DIN 2137) N/A N/A Nordic: TCO99 N/A N/A Germany: Blue Angel
PERFORMANCE DATA1 Electromagnetic Compatibility System Configuration
Systems marked with the symbol CE indicate compliance to the EMC Directive and the Low Voltage Directive of the European Union.
The Energy Consumption and Declared Noise Emissions data is based on a configuration including an Intel Pentium processor, 512 MB of memory 80 GB hard drive, CD and floppy drive.

Energy Consumption

Service Level
*Maximum Minimum ACPI S3 Off Power Supply
Energy Consumption (Wattage)

155.87 96.1.9 0.38 N/A

Heat Dissipation (BTU/hr)
533.08 328.49 3.08 1.30 N/A
Energy Save Requirements Description of Service Level
The system is running programs to maximize the power consumption. The system is in a waiting mode, such as at the MS-DOS prompt. The system is in a low-power sleep mode. The system is turned off but is still connected to its AC power source. AC adapter is connected to mains with portable detached (portables only). Meets EU Eco label (2001/686/EC and 2001/687/EC)

Yes / No / N/A

N/A N/A Yes Yes N/A
Energy consumption is tested at 230 Volts / 50 Hz. Heat dissipation is calculated based on the measured watts, assuming the service level is attained for one hour. Off data is not meant to show compliance to US Executive Order 13221. When applicable, Dell product information related to US Executive Order 13221 may be obtained at: http://oahu.lbl.gov/index.html. *Maximum Energy Consumption results are based solely upon the testing of the System Configuration listed above.
Declared Noise Emissions in accordance with ISO 9296
Service Level Floppy Drive Accessing Hard Drive Accessing CD Drive Accessing Idle Sound Power (LWAd, bels) (1 bel=10 decibels, re 10-12 Watts) 4.5 4.3.9 Sound Pressure Operator Position (LpAm, decibels) (re 2x10-5 Pa) 37.4 32.30.5
This document is informational only and reflects laboratory performance. Your product may perform differently, depending on the software, components and peripherals you ordered. Accordingly, the customer should not rely upon this information in making decisions about electrical tolerances or otherwise. No warranty as to accuracy or completeness is expressed or implied. The information in this document may change without notice; please note the revision number on the last page.
Environmental Data Sheet Page 1
This Dell product (plastic case parts, printed wiring boards, power supplies, and microprocessors) does NOT contain any of the following substances (in concentrations exceeding natural background levels) Asbestos Cadmium and its compounds above 100 parts per million (ppm) Halogenated dioxins or furans (i.e. polychlorinated dibenzodioxines, polychlorinated dibenzofurans) Halogenated flame retardants (chlorinated, brominated) in plastic parts over 25g Mercury (except for fluorescent bulbs used in display units) PCBs (polychlorobiphenyls) or PCTs (polychloroterphenyls) PBBs (polybromobiphenyls) or PBDEs (polybrominated diphenylethers) PVC (polyvinyl chloride) other than in cables and interconnect parts CFCs (chlorofluorocarbons), HCFCs (hydrofluorocarbons) and other ozone depleting substances Lead is not used in paints None of the substances included in the Montreal Protocol annex A, B, or C is used in Dells manufacturing plants.

PRODUCT MATERIALS INFORMATION2 Restricted Substances
Additional Materials Information
The cables may use PVC as an insulating material to ensure product safety The case material is sheet metal, ABS This product does not contain one or more mercury bulbs Flame Retardants Used in Mechanical Plastic Parts > 25 grams, Keycaps, and Motherboards Part Flame Retardant ISO 1043-4 Motherboard TBBPA FR(16) Keycaps (portables only) N/A N/A Mechanical Plastic Parts > 25 grams PC-ABS Triaryl Phosphate Ester FR(40) Mechanical Plastic Parts > 25 grams PC-GF Triaryl Phosphate Ester FR(40) Mechanical Plastic Parts > 25 grams ABS N/A
ISO 11469 N/A N/A ISO 11469 ISO 11469 ISO 11469

Packaging

No CFCs (chlorofluorocarbons), HCFCs (hydrofluorocarbons) or other ozone depleting substances are used in packaging material. Chromium, lead, mercury, or cadmium are not intentionally added to packaging materials and are not present in a cumulative concentration greater than 100 ppm as incidental impurities. Criteria Yes / No Yes No halogenated plastics or polymers are used for packaging material Yes Dell complies with the EU Directive 94/ 62/ EEC Yes Depending on your point of purchase, packaging materials are labeled in accordance with DIN 6120 Marking of packing materials and packages for their recycling Packaging Materials Weight, kg PE 0.27 Corrugated Cardboard 2.27 Printed user documentation is bleached in a chlorine-free process. (Europe Only)
Waste Handling. Local regulations should be observed when disposing of this product due to the presence of the materials and substances as listed above.
Environmental Data Sheet Page 2

Batteries

Batteries in this product are not based on mercury, lead or cadmium technologies. The batteries used in this product are in compliance with: EU Directive 91/ 157/ EEC EU Directive 93/ 86/ EEC EU Directive 98/ 101/ EEC The product documentation includes instructional information on the proper removal and disposal of the batteries used in this product. Below is a listing of batteries present in the product: Battery Description Internal Batteries Battery Type 3-V CR2032 coin cell Lithium

DESIGN FOR ENVIRONMENT Longevity and Upgrading
Visit www.dell.com/environment for more information. Dell systems are, when applicable, designed for easy assembly, disassembly, and servicing. To extend the life of your system, you can install or upgrade certain system components (e.g., microprocessor, memory, expansion cards, and storage devices). Spare parts are available after the end of production for up to five years, or otherwise through the warranty period.

Recyclability

For recyclability, this system incorporates the following design guidelines: Minimal use of non-separable connections, such as gluing and welding between different materials. Minimal use of composite structure materials. Painting/varnishing plastic material has been avoided. Mechanical plastic parts greater than 100 grams consist of one material or of easily separable materials.

Yes Yes Yes Yes

Take back and recycling services are offered for this product in certain countries. If you want to dispose of system components, contact Dell for instructions.
RECYCLING/ END-OF-LIFE SERVICE INFORMATION
DELL CORPORATE ENVIRONMENTAL INFORMATION
The following information is available at www.dell.com/environment: Corporate Environmental Policy Environmental Reports ISO 14001 certified environmental management systems
Document Version 1.0 posted 5/16/05

4.2 (5/22/2003)

Environmental Data Sheet Page 3