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Dell Dimension E310

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About

Dell Dimension E310Dell JC474 Dimension 3100/E310 System Board
Notes: Motherboard0JC474 - JC474 Compatible with Dell Computers: Dimension 3100

Details
Brand: DELL
Part Number: JC474


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Comments to date: 5. Page 1 of 1. Average Rating:
oj 8:17pm on Friday, July 30th, 2010 
dell is acomutpor that has less problems and are easy to fix if you know what you are doing.
Catenacci 1:52am on Saturday, July 3rd, 2010 
this is a good pc the thing is you have to ta...  its really fast i got the 1 gig and 160 gig hard drive kicks hp butt costomer service
lusterboy 12:50am on Saturday, June 19th, 2010 
I own a Dell Dimension E310 I have had it for about 3 years and I have not had any problems with this system and I love that i t has Windows XP instea... I love my Dell computer. I was able to go online and pick out the exact components I wanted and have it specially made for me. My Dell desktop computer is the perfect computer for me. Although it is 3 years old now, it still performs well.
sacnyusa 7:35am on Thursday, May 20th, 2010 
I bought this system in Feb2006..so have had ...  Like the HD space, the media aspects of the system.
gohanman 12:16am on Friday, April 23rd, 2010 
if you want to play any games whatsoever dont...  processor is not bad, space for a second SATA hard drive underpowered there is only a 230 watt psu,... great system for the money  6 usb ports, fast cpu, good upgrade options no firewire,pci-e 1x

Comments posted on www.ps2netdrivers.net are solely the views and opinions of the people posting them and do not necessarily reflect the views or opinions of us.

 

Documents

doc0

ENVIRONMENTAL DATA SHEET PRODUCT: Dimension E310 Effective Date: 6/1/2006 SYSTEM DIMENSION AND WEIGHT
Depth, cm 45.7 Width, cm 18.8 Height, cm 41.4 Weight, kg 12.7 depending on options installed

Dell Inc. www.dell.com

DECLARATIONS AND CERTIFICATIONS
This system received the following approvals and may be labeled with one or more of these marks depending on point of purchase: Approvals Certificate # Yes / No / N/A N/A Yes USA: Energy Star capable N/A No Nordic: TCO99 N/A No Germany: Blue Angel TBD Yes China: China Energy Certification Program (CECP) Through internal design controls and supply chain declarations, this system1 has been verified to comply with the EU RoHS Directive2. One or more components in this system may be available as factory installed options that do not meet EU RoHS requirements. For details, please see www.dell.com/rohsinfo.
PERFORMANCE DATA System Configuration Energy Consumption3
The Energy Consumption and Declared Noise Emissions data is based on a configuration including an Intel 2.8GHz Pentium 4 processor, 256MB of memory, 40GB hard drive,and a floppy or CD-ROM drive. Energy Consumption (Wattage)
131.57 71.43 1.67 1.71 N/A
Energy Save Requirements Description of Service Level
The system is running programs to maximize the power consumption. The system is performing routine task. The system is in a low-power saving mode The system is turned off but is still connected to its AC power source. AC adapter is connected to mains with system detached otherwise known as No-load condition Meets EU Eco label (2001/686/EC and 2001/687/EC)

Service Level

*Maximum Typical Low-power or Sleep mode Off External Power Supply

Yes / No / N/A

N/A N/A Yes Yes N/A
Energy consumption is tested at 230 Volts / 50 Hz. Heat dissipation is calculated based on the measured watts, assuming the service level is attained for one hour. Off data is not meant to show compliance to US Executive Order 13221. When applicable, Dell product information related to US Executive Order 13221 may be obtained at: http://oahu.lbl.gov/index.html. *Maximum Energy Consumption results are based solely upon the laboratory testing of the System Configuration listed above.
Options from Dell Custom Factory Integration (CFI), Software and Peripherals (S&P) and Customer Kits may not be RoHS compliant. EU Directive on the Restriction of the use of certain Hazardous Substances in electrical and electronic equipment (2002/95/EC) dated January 27, 2003. 3 This document is informational only and reflects laboratory performance. Your product may perform differently, depending on the software, components and peripherals you ordered. Accordingly, the customer should not rely upon this information in making decisions about electrical tolerances or otherwise. No warranty as to accuracy or completeness is expressed or implied. The information in this document may change without notice; please note the revision number on the last page.
Environmental Data Sheet Page 1
Declared Noise Emissions in accordance with ISO 9296
Service Level Floppy Drive Accessing Hard Drive Accessing CD Drive Accessing Idle Sound Power (LWAd, bels) (1 bel=10 decibels, re 10-12 Watts) 4.2 4.0 5.2 3.8 Sound Pressure Operator Position (LpAm, decibels) (re 2x10-5 Pa) 31.0 28.3 42.7 29.8
This Dell product does NOT contain any of the following substances (in concentrations exceeding legal threshold limits): Asbestos Azo dyes/colorants in components that come into direct contact with human skin Cadmium and its compounds (except for use in applications exempted by the EU RoHS Directive) Class I and Class II CFCs (chlorofluorocarbons) and HCFCs (hydrofluorocarbons) Chloroparaffins, short chained (10-13 carbon chain) Chromium VI and its compounds (except for use in applications exempted by the EU RoHS Directive) Halogenated dioxins or furans (i.e. polychlorinated dibenzodioxines, polychlorinated dibenzofurans) Lead and its compounds (except for use in applications exempted by the EU RoHS Directive) Mercury (except for use in applications exempted by the EU RoHS Directive) Nickel and its compounds in components that are likely to result in prolonged skin exposure PCBs (polychlorobiphenyls) or PCTs (polychloroterphenyls) PBBs (polybromobiphenyls) or PBDEs (polybrominated diphenylethers) PVC (polyvinyl chloride) in plastic parts greater than 25 grams Polychlorinated naphthalenes (PCNs) Tributyl tin (TBT) and triphenyl tin (TPT) compounds For information on Japan RoHS (J-MOSS) chemical disclosures: www.dell.com/japan_rohs.

PRODUCT MATERIALS INFORMATION4 Restricted Substances
Additional Materials Information
The cables may use PVC as an insulating material to ensure product safety The case material is PC+ABS and sheet metal Product may contain post-industrial recycled content (plastics, metal, glass)
Flame Retardants Used in Mechanical Plastic Parts > 25 grams, Keycaps, and Motherboards Part Flame Retardant ISO 1043-4 Motherboard TBBPA FR(16) Mechanical Plastic Parts > 25 grams PC+ABS, PC- Triaryl phosphate ester FR(40) GF Mechanical Plastic Parts > 25 grams ABS N/A N/A
Waste Handling. Local regulations should be observed when disposing of this product due to the presence of the materials and substances as listed above.
Environmental Data Sheet Page 2

Packaging

No CFCs (chlorofluorocarbons), HCFCs (hydrofluorocarbons) or other ozone depleting substances are used in packaging material. Chromium, lead, mercury, or cadmium are not intentionally added to packaging materials and are not present in a cumulative concentration greater than 100 ppm as incidental impurities. No halogenated plastics or polymers are used for packaging material. Dell complies with the EU Directive 94/62/EEC. Packaging Materials Corrugate cardboard PE Weight, kg 2.61 0.27
Printed user documentation is bleached in a chlorine-free process. (Europe Only)

Batteries

Batteries in this product are not based on mercury, lead or cadmium technologies. The batteries used in this product are in compliance with EU Directive 91/ 157/ EEC, EU Directive 93/ 86/ EEC and EU Directive 98/ 101/ EEC. The product documentation includes instructional information on the proper removal and disposal of the batteries used in this product. Below is a listing of batteries present in the product: Battery Description Internal Batteries 3-V CR2032 coin cell Battery Type Lithium
Dell systems are, when applicable, designed for easy assembly, disassembly, and servicing. To extend the life of your system, you can install or upgrade certain system components (e.g., microprocessor, memory, expansion cards, and storage devices). Spare parts are available after the end of production for up to five years, or otherwise through the warranty period.
DESIGN FOR ENVIRONMENT Longevity and Upgrading

Recyclability

For recyclability, this system incorporates the following design guidelines: EU WEEE mark is applied to products sold in Europe, EU recycling information can be found at www.euro.dell.com/recycling Minimal use of non-separable connections, such as gluing and welding between different materials. Minimal use of composite structure materials. Mechanical plastic parts greater than 100 grams consist of one material or of easily separable materials.

Take back and recycling services are offered for this product in certain countries. If you want to dispose of system components, contact Dell for instructions by emailing recycling_emea@dell.com or visit www.dell.com/recyclingworldwide and select the relevant country.
RECYCLING/ END-OF-LIFE SERVICE INFORMATION
DELL CORPORATE ENVIRONMENTAL INFORMATION
Document Version 1.3 posted 6/17/06
Information on Dells Environmental initiatives, policies, programs and goals can be found at www.dell.com/environment.

4.3 (6/01/2006)

Environmental Data Sheet Page 3

doc1

Power Options Properties

Define your standby mode settings, hibernate mode settings, and other power settings in the Power Options Properties window. To access the Power Options Properties window: 1 Click the Start button and click Control Panel. 2 Under Pick a category, click Performance and Maintenance.
3 Under or pick a Control Panel icon, click Power Options. 4 Define your power settings on the Power Schemes tab, Advanced tab, and Hibernate tab.

Power Schemes Tab

Each standard power setting is called a scheme. If you want to select one of the standard Windows schemes installed on your computer, choose a scheme from the Power schemes drop-down menu. The settings for each scheme appear in the fields below the scheme name. Each scheme has different settings for starting standby mode or hibernate mode, turning off the monitor, and turning off the hard drive. The Power schemes drop-down menu displays the following schemes: Always On (default) If you want to use your computer with no power conservation. Home/Office Desk If you use your computer as a home or office computer and you require minimal power conservation. Presentation If you want your computer to run without interruption (using no power conservation). Minimal Power Management If you want your computer to run with minimal power conservation. Max Battery If your computer is a portable computer and you run your computer from batteries for extended periods of time.
If you want to change the default settings for a scheme, click the drop-down menu in the Turn off monitor, Turn off hard disks, System stand by, or System hibernates field, and then select a timeout from the displayed list. Changing the time-out for a scheme field permanently changes the default settings for that scheme, unless you click Save As and enter a new name for the changed scheme. NOTICE: If you set the hard drive (hard disk) to time-out before the monitor does, your computer may appear to be locked up. To recover, press any key on the keyboard or click the mouse. To avoid this problem, always set the monitor to time-out before the hard drive.

Advanced Tab

The Advanced tab allows you to: Place the power options icon in the Windows taskbar for quick access. Set the computer to prompt you for your Windows password before the computer exits from standby mode or hibernate mode. Program the power button to activate standby mode, activate hibernate mode, or turn off the computer.
To program these functions, select an option from the corresponding drop-down menu and click OK.

Hibernate Tab

The Hibernate tab allows you to enable hibernate mode. If you want to use the hibernate settings you defined on the Power Schemes tab, click the Enable hibernate support check box on the Hibernate tab. For more information on power management options: 1 Click the Start button and click Help and Support. 2 In the Help and Support window, click Performance and maintenance. 3 In the Performance and maintenance window, click Conserving power on your computer.

Configuring Your Computer for RAID Using the Intel Matrix Storage Manager
If you already have one hard drive with the operating system installed on it, and you want to add a second hard drive and reconfigure both drives into a RAID volume without losing the existing operating system and any data, you need to use the migrating option for a RAID level 1 configuration (see page 29). Create a RAID level 1 volume only when you already have a two-hard drive computer configured into a volume, but you still have some space left on the volume that you want to designate as a second RAID volume.
NOTE: When you perform this operation, all data on the RAID drives will be lost. 1 Set your computer to RAID-enabled mode (see page 26). 2 Click the Start button and point to Programs Intel(R) Matrix Storage Manager Intel Matrix Storage Console to launch the Intel Storage Utility. NOTE: If you do not see an Actions menu option, you have not yet set your computer to RAID-enabled mode (see page 26). 3 On the Actions menu, select Create RAID Volume to launch the Create RAID Volume Wizard. 4 Click Next at the first screen. 5 Confirm the volume name, select RAID 1 as the RAID level, and then click Next to continue. 6 On the Select Volume Location screen, click the first hard drive you want to use to create your RAID level 1 volume, and then click the right arrow. Click a second hard drive until two drives appear in the Selected window, and then click Next. 7 In the Specify Volume Size window, select the Volume Size desired and click Next. 8 Click Finish to create the volume, or click Back to make changes. 9 Follow Microsoft Windows procedures for creating a partition on the new RAID volume.
NOTE: While this procedure deletes the RAID 1 volume, it also splits the RAID 1 volume into two nonRAID hard drives with a partition, and leaves any existing data files intact.
1 Click the Start button and point to Programs Intel(R) Matrix Storage Manager Intel Matrix Storage Console to launch the Intel Storage Utility.
2 Right-click the Volume icon of the RAID volume you want to delete, and select Delete Volume. 3 On the Delete RAID Volume Wizard screen, click Next. 4 Highlight the RAID volume you want to delete in the Available box, click the right-arrow button to move the highlighted RAID volume into the Selected box, and then click Next. 5 Click Finish to delete the volume.

CD and DVD drive problems
NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a
defect in the drive or the CD or DVD.
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all

DVD drives.

ADJUST THE WINDOWS VOLUME CONTROL Click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up by clicking the slidebar and dragging it up. Ensure that the sound is not muted by clicking any boxes that are checked. C H E C K T H E S P E A K E R S A N D S U B W O O F E R See "Sound and Speaker Problems" on page 43.
Problems writing to a CD/DVD-RW drive
C L O S E O T H E R P R O G R A M S The CD/DVD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-RW. TU R N O F F S T A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I N G T O A C D / D V D - R W D I S C Search for the keyword standby in Windows Help.

Hard drive problems

RUN CHECK DISK 1 Click the Start button and click My Computer. 2 Right-click Local Disk C:. 3 Click Properties. 4 Click the Tools tab. 5 Under Error-checking, click Check Now. 6 Click Scan for and attempt recovery of bad sectors. 7 Click Start.
E-Mail, Modem, and Internet Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network.
C H E C K T H E M I C R O S O F T O U T L O O K E X P R E S S S E C U R I T Y S E T T I N G S If you cannot open your e-mail attachments: 1 In Outlook Express, click Tools, click Options, and then click Security. 2 Click Do not allow attachments to remove the checkmark. CHECK THE TELEPHONE LINE CONNECTION CHECK THE TELEPHONE JACK CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK USE A DIFFERENT TELEPHONE LINE Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a connector-shaped icon next to it.) Ensure that you hear a click when you insert the telephone line connector into the modem. Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone. If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one. R U N T H E M O D E M H E L P E R D I A G N O S T I C S Click the Start button, point to All Programs, and then click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not available on all computers.)

Keyboard Problems

CHECK THE KEYBOARD CABLE Ensure that the keyboard cable is firmly connected to the computer. Shut down the computer (see page 57), reconnect the keyboard cable as shown on the setup diagram for your computer, and then restart the computer. Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins. Remove keyboard extension cables and connect the keyboard directly to the computer. TE S T T H E K E Y B O A R D Connect a properly working keyboard to the computer; then try using the keyboard. R U N T H E H A R D W A R E TR O U B L E S H O O T E R See "Resolving Software and Hardware Incompatibilities" on page 54.
The computer does not start up
C H E C K T H E D I A G N O S T I C L I G H T S See page 47. ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET
The computer stops responding
NOTICE: You might lose data if you are unable to perform an operating system shutdown.
TU R N T H E C O M P U T E R O F F If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.
A program stops responding
END THE PROGRAM 1 Press <Ctrl><Shift><Esc> simultaneously. 2 Click Applications. 3 Click the program that is no longer responding. 4 Click End Task.
A program crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
C H E C K T H E S O F T W A R E D O C U M E N T A T I O N If necessary, uninstall and then reinstall the program.
A program is designed for an earlier Windows operating system
RUN THE PROGRAM COMPATIBILITY WIZARD The Program Compatibility Wizard configures a program so it runs in an environment similar to nonWindows XP operating system environments. 1 Click the Start button, point to All Programs Accessories, and then click Program Compatibility Wizard. 2 In the welcome screen, click Next. 3 Follow the instructions on the screen.

A solid blue screen appears

Other software problems

CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION Ensure that the program is compatible with the operating system installed on your computer. Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. Ensure that the program is installed and configured properly. Verify that the device drivers do not conflict with the program. If necessary, uninstall and then reinstall the program. BACK UP YOUR FILES IMMEDIATELY USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE

START MENU

Memory Problems
IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE Save and close any open files and exit any open programs you are not using to see if that resolves the problem. See the software documentation for minimum memory requirements. If necessary, install additional memory (see page 67). Reseat the memory modules (see page 67) to ensure that your computer is successfully communicating with the memory. Run the Dell Diagnostics (see page 51).
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS Reseat the memory modules (see page 67) to ensure that your computer is successfully communicating with the memory. Ensure that you are following the memory installation guidelines (see page 67). Your computer supports DDR2 memory. For more information about the type of memory supported by your computer, see "Memory" on page 65. Run the Dell Diagnostics (see page 51).

Mouse Problems

C L E A N T H E M O U S E For instructions on cleaning the mouse, see "Mouse" on page 111. CHECK THE MOUSE CABLE 1 Remove mouse extension cables, if used, and connect the mouse directly to the computer. 2 Reconnect the mouse cable as shown in the setup diagram for your computer. RESTART THE COMPUTER 1 Simultaneously press <Ctrl><Esc> to display the Start menu. 2 Type u, press the keyboard arrow keys to highlight Shut down or Turn Off, and then press <Enter>. 3 After the computer turns off, reconnect the mouse cable as shown on the on the setup diagram for your computer. 4 Start the computer. TE S T T H E M O U S E Connect a properly working mouse to the computer, and try using the mouse. CHECK THE MOUSE SETTINGS 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click Mouse. 3 Try adjusting the settings. R E I N S T A L L T H E M O U S E D R I V E R See "Reinstalling Drivers" on page 53. R U N T H E H A R D W A R E TR O U B L E S H O O T E R See "Resolving Software and Hardware Incompatibilities" on page 54.

Manually Reinstalling Drivers
1 After copying the required driver files to your hard drive, click the Start button and right-click My Computer. 2 Click Properties. 3 Click the Hardware tab and click Device Manager. 4 Double-click the type of device for which you are installing the driver. 5 Double-click the name of the device for which you are installing the driver. 6 Click the Driver tab and click Update Driver. 7 Click Install from a list or specific location (Advanced) and click Next. 8 Click Browse and browse to the location to which you previously extracted the driver files. 9 When the name of the appropriate driver appears, click Next. 10 Click Finish and restart your computer.
Resolving Software and Hardware Incompatibilities
If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility. To resolve incompatibilities using the Hardware Troubleshooter: 1 Click the Start button and click Help and Support. 2 Type hardware troubleshooter in the Search field and click the arrow to start the search. 3 Click Hardware Troubleshooter in the Search Results list. 4 In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and click Next.
Restoring Your Operating System
You can restore your operating system in the following ways: Microsoft Windows XP System Restore returns your computer to an earlier operating state without affecting data files. Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer.
Using Microsoft Windows XP System Restore
The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See the Windows Help and Support Center for information on using System Restore. NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them. NOTE: The procedures in this document were written for the Windows default view, so they may not work if you set your Dell computer to the Windows Classic view.

Creating a Restore Point

1 Click the Start button and click Help and Support. 2 Click System Restore. 3 Follow the instructions on the screen.
Restoring the Computer to an Earlier Operating State
If problems occur after you install a device driver, use Device Driver Rollback (see page 53) to resolve the problem. If that is unsuccessful, then use System Restore. NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click the Start button, point to All Programs Accessories System Tools, and then click System Restore. 2 Ensure that Restore my computer to an earlier time is selected and click Next. 3 Click a calendar date to which you want to restore your computer. The Select a Restore Point screen provides a calendar that allows you to see and select restore points. All calendar dates with available restore points appear in boldface type. 4 Select a restore point and click Next. If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the restore point that you prefer. 5 Click Next. The Restoration Complete screen appears after System Restore finishes collecting data and then the computer restarts. 6 After the computer restarts, click OK. To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration.

memory connector closest to processor securing clips (2)

connector

3 Align the notch on the bottom of the module with the crossbar in the connector.

notch memory module

cutouts (2)

crossbar

NOTICE: To avoid damage to the memory module, press the module straight down into the connector while you apply equal force to each end of the module. 4 Insert the module into the connector until the module snaps into position. If you insert the module correctly, the securing clips snap into the cutouts at each end of the module.
5 Replace the computer cover. See "Replacing the Computer Cover" on page 96. NOTICE: To connect a network cable, first plug the cable into the network port or device, and then plug it into the computer. 6 Connect your computer and devices to electrical outlets, and turn them on 7 When a message appears stating that memory size has changed, press <F1> to continue. 8 Log on to your computer. 9 Right-click the My Computer icon and click Properties. 10 Click the General tab. 11 To verify that the memory is installed correctly, check the amount of memory (RAM) listed.

Removing Memory

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computers electronic components. You can do so by touching an unpainted metal surface on the computer chassis. 1 Follow the procedures in "Before You Begin" on page 57. 2 Press out the securing clip at each end of the memory module connector. 3 Grasp the module and pull up. If the module is difficult to remove, gently ease the module back and forth to remove it from the connector.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computers electronic components. You can do so by touching an unpainted metal surface on the computer chassis. Your Dell computer provides the following slots for PCI and PCI Express cards: Two PCI card slots One PCI Express x1 card slot

PCI card

PCI Express x1 card

PCI Express x1 card slot

If you are installing or replacing an expansion card, follow the procedures in the next section. If you are removing but not replacing an expansion card, see "Removing an Expansion Card" on page 72. If you are replacing a card, remove the current driver for the card from the operating system.

Cleaning Your Computer

Computer, Keyboard, and Monitor
CAUTION: Before you clean your computer, disconnect the computer from the electrical outlet. Clean your computer with a soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may contain flammable substances. Use a vacuum cleaner with a brush attachment to gently remove dust from the slots and holes on your computer and from between the keys on the keyboard. NOTICE: Do not wipe the display screen with any soap or alcohol solution. Doing so may damage the antiglare coating. To clean your monitor screen, lightly dampen a soft, clean cloth with water. If possible, use a special screen-cleaning tissue or solution suitable for the monitors antistatic coating. Wipe the keyboard, computer, and plastic part of the monitor with a soft cleaning cloth moistened with a solution of three parts water and one part dishwashing detergent. Do not soak the cloth or let water drip inside your computer or keyboard.
If your screen cursor skips or moves abnormally, clean the mouse. To clean a non-optical mouse: 1 Turn the retainer ring on the underside of your mouse counterclockwise, and then remove the ball. 2 Wipe the ball with a clean, lint-free cloth. 3 Blow carefully into the ball cage to dislodge dust and lint. 4 If the rollers inside the ball cage are dirty, clean the rollers with a cotton swab moistened lightly with isopropyl alcohol. 5 Recenter the rollers in their channels if they are misaligned. Ensure that fluff from the swab is not left on the rollers. 6 Replace the ball and retainer ring, and turn the retainer ring clockwise until it clicks into place.
NOTICE: Do not attempt to clean drive heads with a swab. You might accidentally misalign the heads, which prevents the drive from operating. Clean your floppy drive using a commercially available cleaning kit. These kits contain pretreated floppy disks to remove contaminants that accumulate during normal operation.

CDs and DVDs

NOTICE: Always use compressed air to clean the lens in the CD/DVD drive, and follow the instructions
that come with the compressed air. Never touch the lens in the drive.
If you notice problems, such as skipping, with the playback quality of your CDs or DVDs, try cleaning the discs. 1 Hold the disc by its outer edge. You can also touch the inside edge of the center hole. NOTICE: To prevent damaging the surface, do not wipe in a circular motion around the disc. 2 With a soft, lint-free cloth, gently wipe the bottom of the disc (the unlabeled side) in a straight line from the center to the outer edge of the disc. For stubborn dirt, try using water or a diluted solution of water and mild soap. You can also purchase commercial products that clean discs and provide some protection from dust, fingerprints, and scratches. Cleaning products for CDs are safe to use on DVDs.
Dell Technical Support Policy (U.S. Only)

Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, software programs, and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the computer and all Dell-installed hardware. In addition to this technician-assisted technical support, online technical support is available at support.dell.com. Additional technical support options may be available for purchase. Dell provides limited technical support for the computer and any "Dell-installed" software and peripherals1. Support for third-party software and peripherals is provided by the original manufacturer, including those purchased and/or installed through Dell Software and Peripherals, Readyware, and Custom Factory Integration2.
Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer. All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard, third-party hardware components integrated through CFI for the duration of the computers service contract.
Definition of "Dell-Installed" Software and Peripherals
Dell-installed software includes the operating system and some of the software programs that are installed on the computer during the manufacturing process (Microsoft Office, Norton Antivirus, and so on). Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or PC Card accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers, microphones for telephonic modems, docking stations/port replicators, networking products, and all associated cabling are included.
Definition of "Third-Party" Software and Peripherals
Third-party software and peripherals include any peripheral, accessory, or software program sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all thirdparty software and peripherals is provided by the original manufacturer of the product.

Germany (Langen) International Access Code: 00 Country Code: 49 City Code: 6103
Website: support.euro.dell.com E-mail: tech_support_central_europe@dell.com Technical Support for XPS portable computers only Technical Support for all other Dell computers Home/Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care Public Accounts Customer Care Switchboard 06103 766-766-7200 0180-5-766-766-766-766-766-7000
Country (City) International Access Code Country Code City Code Greece International Access Code: 00 Country Code: 30
Website: support.euro.dell.com E-mail: support.euro.dell.com/gr/en/emaildell/ Technical Support Gold Service Technical Support Switchboard Gold Service Switchboard Sales Fax 00800-00800-toll-free: 1-866-540-3355 1-800-999-0136 toll-free: 1-877-270-4609
Grenada Guatemala Guyana Hong Kong International Access Code: 001 Country Code: 852
General Support General Support General Support Website: support.ap.dell.com Technical Support E-mail: apsupport@dell.com Technical Support (Dimension and Inspiron) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Large Corporate Accounts Global Customer Programs Medium Business Division Home and Small Business Division
Technical Support Sales (Large Corporate Accounts) Sales (Home and Small Business)
Country (City) International Access Code Country Code City Code Ireland (Cherrywood) International Access Code: 16 Country Code: 353 City Code: 1
Website: support.euro.dell.com E-mail: dell_direct_support@dell.com Technical Support for XPS portable computers only Technical Support for all other Dell computers U.K. Technical Support (dial within U.K. only) Home User Customer Care Small Business Customer Care U.K. Customer Care (dial within U.K. only) Corporate Customer Care Corporate Customer Care (dial within U.K. only) Ireland Sales U.K. Sales (dial within U.K. only) Fax/Sales Fax Switchboard 204 4444
Italy (Milan) International Access Code: 00 Country Code: 39 City Code: 02
Website: support.euro.dell.com E-mail: support.euro.dell.com/it/it/emaildell/ Home and Small Business Technical Support Customer Care Fax Switchboard Corporate Technical Support Customer Care Fax Switchboard 821 1-800-682-12

Jamaica

General Support (dial from within Jamaica only)
Country (City) International Access Code Country Code City Code Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44
Website: support.jp.dell.com Technical Support (servers) Technical Support outside of Japan (servers) Technical Support (Dimension and Inspiron) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision, OptiPlex, and Latitude) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) Technical Support (PDAs, projectors, printers, routers) Technical Support outside of Japan (PDAs, projectors, printers, routers) Faxbox Service 24-Hour Automated Order Service Customer Care Business Sales Division (up to 400 employees) Preferred Accounts Division Sales (over 400 employees) Large Corporate Accounts Sales (over 3500 employees) Public Sales (government agencies, educational institutions, and medical institutions) Global Segment Japan Individual User Switchboard toll-free: 0120-198-498 81-44-556-4162 toll-free: 0120-198-226 81-44-520-1435 toll-free:0120-198-433 81-44-556-3894 toll-free: 0120-981-690 81-44-556-3468 044-556-3490 044-556-3801 044-556-4240 044-556-1465 044-556-3433 044-556-3430 044-556-1469 044-556-3469 044-556-1760 044-556-4300 toll-free: 080-200-3800 toll-free: 080-200-2194-6202 2194-6000 toll-free: 080-200-3801

toll-free: 255 toll-free: 566
Country (City) International Access Code Country Code City Code Nicaragua Norway (Lysaker) International Access Code: 00 Country Code: 47
Area Codes, Local Numbers, and Toll-Free Numbers 001-800-220-1006
General Support Website: support.euro.dell.com E-mail: support.euro.dell.com/no/no/emaildell/ Technical Support Relational Customer Care Home/Small Business Customer Care Switchboard Fax Switchboard
16865 001-800-507-0962 0800-50-669
Panama Peru Poland (Warsaw) International Access Code: 011 Country Code: 48 City Code: 22
General Support General Support Website: support.euro.dell.com E-mail: pl_support_tech@dell.com Customer Service Phone Customer Care Sales Customer Service Fax Reception Desk Fax Switchboard

95 999

Portugal International Access Code: 00 Country Code: 351
Website: support.euro.dell.com E-mail: support.euro.dell.com/pt/en/emaildell/ Technical Support Customer Care Sales Fax 410 or 411 or 412 or 1-800-805-7545 toll-free: 1-877-441-4731 1-800-882-1521 toll-free: 1-877-270-4609
Puerto Rico St. Kitts and Nevis St. Lucia
General Support General Support General Support
St. Vincent and the Grenadines General Support
Country (City) International Access Code Country Code City Code Singapore (Singapore) International Access Code: 005 Country Code: 65
Website: support.ap.dell.com Technical Support (Dimension, Inspiron, and Electronics and Accessories) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Service (Penang, Malaysia) Transaction Sales Corporate Sales toll-free: 7430 toll-free: 7488 toll-free: toll-free: toll-free: 394 7419
Slovakia (Prague) International Access Code: 00 Country Code: 421
Website: support.euro.dell.com E-mail: czech_dell@dell.com Technical Support Customer Care Fax Tech Fax Switchboard (Sales) 7585
South Africa (Johannesburg) International Access Code: 09/091 Country Code: 27 City Code: 11
Website: support.euro.dell.com E-mail: dell_za_support@dell.com Gold Queue Technical Support Customer Care Sales Fax Switchboard 4810
Southeast Asian and Pacific Countries
Customer Technical Support, Customer Service, and Sales (Penang, Malaysia)
Country (City) International Access Code Country Code City Code Spain (Madrid) International Access Code: 00 Country Code: 34 City Code: 91

Website: support.euro.dell.com E-mail: support.euro.dell.com/es/es/emaildell/ Home and Small Business Technical Support Customer Care Sales Switchboard Fax Corporate Technical Support Customer Care Switchboard Fax 539
Sweden (Upplands Vasby) International Access Code: 00 Country Code: 46 City Code: 8
Website: support.euro.dell.com E-mail: support.euro.dell.com/se/sv/emaildell/ Technical Support Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support Technical Support Fax Sales 05 185
Switzerland (Geneva) International Access Code: 00 Country Code: 41 City Code: 22
Website: support.euro.dell.com E-mail: Tech_support_central_Europe@dell.com E-mail for French-speaking HSB and Corporate Customers: support.euro.dell.com/ch/fr/emaildell/ Technical Support (Home and Small Business) Technical Support (Corporate) Customer Care (Home and Small Business) Customer Care (Corporate) Fax Switchboard 01 01
Country (City) International Access Code Country Code City Code Taiwan International Access Code: 002 Country Code: 886
Website: support.ap.dell.com E-mail: ap_support@dell.com Technical Support (OptiPlex, Latitude, Inspiron, Dimension, and Electronics and Accessories) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Transaction Sales Corporate Sales toll-free: 1011 toll-free: 1256 toll-free: 1228 toll-free: 227 toll-free: 07 toll-free: toll-free: 009 toll-free: 006 1-800-805-8035 toll-free: 1-866-540-3355
Thailand International Access Code: 001 Country Code: 66
Website: support.ap.dell.com Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Service (Penang, Malaysia) Corporate Sales Transaction Sales
Trinidad/Tobago Turks and Caicos Islands
Country (City) International Access Code Country Code City Code U.K. (Bracknell) International Access Code: 00 Country Code: 44 City Code: 1344
Website: support.euro.dell.com Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp E-mail: dell_direct_support@dell.com Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support (direct and general) Global Accounts Customer Care Home and Small Business Customer Care Corporate Customer Care Preferred Accounts (5005000 employees) Customer Care Central Government Customer Care Local Government & Education Customer Care Health Customer Care Home and Small Business Sales Corporate/Public Sector Sales Home and Small Business Fax toll-free: 000-413-598-2521

Uruguay

General Support
Country (City) International Access Code Country Code City Code U.S.A. (Austin, Texas) International Access Code: 011 Country Code: 1
Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 1-800-433-9014 toll-free: 1-800-247-9362 toll-free: 1-800-624-9896 toll-free: 1-800-624-9897 toll-free: 1-877-Dellnet (1-877-335-5638) toll-free: 1-800-695-8133
Automated Order-Status Service AutoTech (portable and desktop computers) Consumer (Home and Home Office) Technical Support Customer Service DellNet Service and Support Employee Purchase Program (EPP) Customers Financial Services website: www.dellfinancialservices.com Financial Services (lease/loans) Financial Services (Dell Preferred Accounts [DPA]) Business Customer Service and Technical Support Employee Purchase Program (EPP) Customers Printers and Projectors Technical Support Public (government, education, and healthcare) Customer Service and Technical Support Employee Purchase Program (EPP) Customers Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Fax Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired
toll-free: 1-877-577-3355 toll-free: 1-800-283-2210 toll-free: 1-800-822-8965 toll-free: 1-800-695-8133 toll-free: 1-877-459-7298 toll-free: 1-800-456-3355 toll-free: 1-800-234-1490 toll-free: 1-800-289-3355 or toll-free: 1-800-879-3355 toll-free: 1-888-798-7561 toll-free: 1-800-671-3355 toll-free: 1-800-357-3355 toll-free: 1-800-247-4618 toll-free: 1-800-727-8320 toll-free: 1-877-DELLTTY (1-877-335-5889) 1-877-673-3355 8001-3605
U.S. Virgin Islands Venezuela
audio. See sound CD/DVD drive (continued) installing, 92 problems, 32 removing, 91 CD-RW drive problems, 32 CDs, 18 playing, 16 Check Disk, 33 CMOS settings clearing, 110 computer components inside, 64 crashes, 36-37 inside view, 64 restore to previous state, 54 stops responding, 36 connectors center/LFE, 61 headphone, 60 line-in, 61 line-out, 61 microphone, 61 network adapter, 62 power, 61 sound, 61 surround, 61 USB, 60-61 VGA, 62 video, 62 copying CDs general information, 18 helpful tips, 20 how to, 18 copying DVDs general information, 18 helpful tips, 20 how to, 18 cover removing, 62 replacing, 96

 

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manuel d'instructions, Guide de l'utilisateur | Manual de instrucciones, Instrucciones de uso | Bedienungsanleitung, Bedienungsanleitung | Manual de Instruções, guia do usuário | инструкция | návod na použitie, Užívateľská príručka, návod k použití | bruksanvisningen | instrukcja, podręcznik użytkownika | kullanım kılavuzu, Kullanım | kézikönyv, használati útmutató | manuale di istruzioni, istruzioni d'uso | handleiding, gebruikershandleiding

 

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