NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP). Your ISP will offer one or more of the following Internet connection options: Dial-up connections that provide Internet access through a telephone line. Dial-up connections are considerably slower than DSL and cable modem connections. DSL connections that provide high-speed Internet access through your existing telephone line. With a DSL connection, you can access the Internet and use your telephone on the same line simultaneously. Cable modem connections that provide high-speed Internet access through your local cable TV line.
If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection. If you are using a DSL or cable modem connection, contact your ISP for setup instructions.
Setting Up Your Internet Connection
To set up an Internet connection with a provided ISP desktop shortcut: 1 Save and close any open files, and exit any open programs. 2 Double-click the ISP icon on the Microsoft Windows desktop. 3 Follow the instructions on the screen to complete the setup. If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP: 1 Save and close any open files, and exit any open programs. 2 Click the Start button and click Internet Explorer. The New Connection Wizard appears. 3 Click Connect to the Internet. 4 In the next window, click the appropriate option: If you do not have an ISP and want to select one, click Choose from a list of Internet service providers (ISPs). If you have already obtained setup information from your ISP but you did not receive a setup CD, click Set up my connection manually. If you have a CD, click Use the CD I got from an ISP.
5 Click Next. If you selected Set up my connection manually, continue to step 6. Otherwise, follow the instructions on the screen to complete the setup. NOTE: If you do not know which type of connection to select, contact your ISP. 6 Click the appropriate option under How do you want to connect to the Internet?, and then click Next. 7 Use the setup information provided by your ISP to complete the setup. If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems" on page 33. If you cannot connect to the Internet but have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later.

Hibernate Mode

Hibernate mode conserves power by copying system data to a reserved area on the hard drive and then completely turning off the computer. When the computer exits from hibernate mode, the desktop is restored to the state it was in before it entered hibernate mode. To activate hibernate mode: 1 Click the Start button and click Control Panel. 2 Under Pick a category, click Performance and Maintenance. 3 Under or pick a Control Panel icon, click Power Options. 4 Define your hibernate settings on the Power Schemes tab, Advanced tab, and Hibernate tab. To exit from hibernate mode, press the power button. The computer may take a short time to exit from hibernate mode. Pressing a key on the keyboard or moving the mouse does not bring the computer out of hibernation, because the keyboard and the mouse do not function when the computer is in hibernate mode. Because hibernate mode requires a special file on your hard drive with enough disk space to store the contents of the computer memory, Dell creates an appropriately sized hibernate mode file before shipping the computer to you. If the computers hard drive becomes corrupted, Windows XP recreates the hibernate file automatically.

Power Options Properties

Define your standby mode settings, hibernate mode settings, and other power settings in the Power Options Properties window. To access the Power Options Properties window: 1 Click the Start button and click Control Panel. 2 Under Pick a category, click Performance and Maintenance. 3 Under or pick a Control Panel icon, click Power Options. 4 Define your power settings on the Power Schemes tab, Advanced tab, and Hibernate tab.

Power Schemes Tab

Each standard power setting is called a scheme. If you want to select one of the standard Windows schemes installed on your computer, choose a scheme from the Power schemes drop-down menu. The settings for each scheme appear in the fields below the scheme name. Each scheme has different settings for starting standby mode or hibernate mode, turning off the monitor, and turning off the hard drive. The Power schemes drop-down menu displays the following schemes: Always On (default) If you want to use your computer with no power conservation. Home/Office Desk If you use your computer as a home or office computer and you require minimal power conservation. Presentation If you want your computer to run without interruption (using no power conservation). Minimal Power Management If you want your computer to run with minimal power conservation. Max Battery If your computer is a portable computer and you run your computer from batteries for extended periods of time.

If you want to change the default settings for a scheme, click the drop-down menu in the Turn off monitor, Turn off hard disks, System stand by, or System hibernates field, and then select a time-out from the displayed list. Changing the time-out for a scheme field permanently changes the default settings for that scheme, unless you click Save As and enter a new name for the changed scheme. NOTICE: If you set the hard drive (hard disk) to time-out before the monitor does, your computer may appear to be locked up. To recover, press any key on the keyboard or click the mouse. To avoid this problem, always set the monitor to time-out before the hard drive.

Advanced Tab

The Advanced tab allows you to: Place the power options icon in the Windows taskbar for quick access. Set the computer to prompt you for your Windows password before the computer exits from standby mode or hibernate mode. Program the power button to activate standby mode, activate hibernate mode, or turn off the computer.
To program these functions, click an option from the corresponding drop-down menu and click OK. 26

Hibernate Tab

The Hibernate tab allows you to enable hibernate mode. If you want to use the hibernate settings you defined on the Power Schemes tab, click the Enable hibernate support check box on the Hibernate tab. For more information on power management options: 1 Click the Start button and click Help and Support. 2 In the Help and Support window, click Performance and maintenance. 3 In the Performance and maintenance window, click Conserving power on your computer.

Hyper-Threading

Hyper-Threading is an Intel technology that can enhance overall computer performance by allowing one physical processor to function as two logical processors, capable of performing certain tasks simultaneously. It is recommended that you use the Microsoft Windows XP Service Pack 1 (SP1) or later operating system because Windows XP is optimized to take advantage of Hyper-Threading technology. While many programs can benefit from Hyper-Threading, some programs have not been optimized for Hyper-Threading and may require an update from the software manufacturer. Contact the software manufacturer for updates and information about using Hyper-Threading with your software. To determine whether your computer is using Hyper-Threading technology: 1 Click the Start button, right-click My Computer, and then click Properties. 2 Click Hardware and click Device Manager. 3 In the Device Manager window, click the plus (+) sign next to Processors. If Hyper-Threading is enabled, the processor is listed twice. You can enable or disable Hyper-Threading through system setup. For more information on accessing system setup, see "System Setup" on page 113. For more information on Hyper-Threading, search the Knowledge Base on the Dell Support website at support.dell.com.

This section provides an overview of the RAID configuration that you might have selected when you purchased your computer. Of the RAID configurations available in the computer industry for different uses, Dell offers RAID level 1 on your computer. A RAID level 1 configuration is recommended for users that desire a high level of data integrity. The Intel RAID controller on your computer can only create a RAID level configuration using two physical drives. The drives should be the same size to ensure that the larger drive does not contain unallocated (and therefore unusable) space. NOTE: If you purchased your Dell computer with RAID, your computer has been configured with two hard drives that are the same size.
Verifying That RAID Is Working
Your computer displays information pertaining to your RAID configuration at startup, before loading the operating system. If RAID is not configured, the message none defined will be displayed under RAID Volumes, followed by a list of the physical drives installed in your system. If a RAID volume is identified, you can then check the Status field to determine the current state of your RAID configuration. The Status field contains information about the following conditions: Normal Your RAID configuration is functioning properly. Degraded One of your hard drives has failed. The computer is still bootable; however, RAID is not functioning and data is not being copied to the other drive. Rebuild Following a degraded condition, the computer has detected the replacement/connection of a secondary hard drive and will automatically restore the RAID configuration the next time the operating system loads.

RAID Level 1

RAID level 1 uses a data-redundancy storage technique known as "mirroring." When data is written to the primary drive, the data is then duplicatedor mirroredon the other drive. A RAID level 1 configuration sacrifices high-data access rates for its data redundancy advantages.
serial ATA RAID configured for RAID level 1
segment 1 segment 2 segment 3 segment 4 segment 5 segment 6 hard drive 1
segment 1 duplicated segment 2 duplicated segment 3 duplicated segment 4 duplicated segment 5 duplicated segment 6 duplicated hard drive 2
If a drive failure occurs, subsequent read and write operations are directed to the surviving drive. A replacement drive can then be rebuilt using the data from the surviving drive. Also, because data is duplicated on both drives, two 120-GB RAID level 1 drives collectively have a maximum of 120-GB on which to store data.

Troubleshooting RAID

You can use one of two methods to troubleshoot RAID hard drive volumes. One method uses the Intel RAID Option ROM utility and is performed before you install the operating system onto the hard drive. The second method uses the Intel Matrix Storage Manager, or Intel Matrix Storage Console, and is performed after the operating system and the Intel Matrix Storage Console have been installed. Both methods require that you set your computer to RAID-enabled mode (see "Setting Your Computer to RAID-Enabled Mode" on page 30) before you begin.

E L I M I N A T E I N T E R F E R E N C E Some possible causes of interference are: Power, keyboard, and mouse extension cables Too many devices on a power strip Multiple power strips connected to the same electrical outlet

Printer Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: If you need technical assistance for your printer, contact the printers manufacturer.
C H E C K T H E P R I N T E R D O C U M E N T A T I O N See the printer documentation for setup and troubleshooting information. ENSURE THAT THE PRINTER IS TURNED ON CHECK THE PRINTER CABLE CONNECTIONS See the printer documentation for cable connection information. Ensure that the printer cables are securely connected to the printer and the computer (see "Setting Up a Printer" on page 13). TE S T T H E E L E C T R I C A L O U T L E T Ensure that the electrical outlet is working by testing it with another device, such as a lamp. VE R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y W I N D O W S 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click View installed printers or fax printers. If the printer is listed, right-click the printer icon. 3 Click Properties and click the Ports tab. Ensure that the Print to the following port(s): setting is USB. R E I N S T A L L T H E P R I N T E R D R I V E R See the printer documentation for instructions.

Scanner Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: If you need technical assistance for your scanner, contact the scanners manufacturer.
C H E C K T H E S C A N N E R D O C U M E N T A T I O N See the scanner documentation for setup and troubleshooting information. U N L O C K T H E S C A N N E R Ensure that your scanner is unlocked if it has a locking tab or button. RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS See the scanner documentation for cable connection information. Ensure that the scanner cables are securely connected to the scanner and the computer. VE R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y M I C R O S O F T W I N D O W S 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click Scanners and Cameras. If your scanner is listed, Windows recognizes the scanner. R E I N S T A L L T H E S C A N N E R D R I V E R See the scanner documentation for instructions.
Sound and Speaker Problems

No sound from speakers

Light Pattern

Problem Description A possible graphics card failure has occurred.
Suggested Resolution If the computer has a graphics card, remove the card, reinstall it (see "PCI Express Cards" on page 77), and then restart the computer. If the problem still exists, install a graphics card that you know works and restart the computer. If the problem persists or the computer has integrated graphics, contact Dell (see "Contacting Dell" on page 124). Reseat all power and data cables and restart the computer.
A possible floppy or hard drive failure has occurred.
A possible USB failure has occurred.
Reinstall all USB devices, check cable connections, and then restart the computer.
No memory modules are detected.
If you have two or more memory modules installed, remove the modules, reinstall one module (see "Installing Memory" on page 70), and then restart the computer. If the computer starts normally, reinstall an additional module. Continue until you have identified a faulty module or reinstalled all modules without error. If available, install properly working memory of the same type into your computer (see "Installing Memory" on page 70). If the problem persists, contact Dell (see "Contacting Dell" on page 124). Ensure that no special memory module/memory connector placement requirements exist (see "DDR2 Memory Overview" on page 69). Verify that the memory modules that you are installing are compatible with your computer (see "DDR2 Memory Overview" on page 69). If the problem persists, contact Dell (see "Contacting Dell" on page 124).
Memory modules are detected, but a memory configuration or compatibility error exists.
Problem Description A possible expansion card failure has occurred.

Suggested Resolution

1 Determine whether a conflict exists by
removing a card (not a graphics card) and restarting the computer. See "Cards" on page 73. 2 If the problem persists, reinstall the card that you removed, remove a different card, and then restart the computer. 3 Repeat this process for each card. If the computer starts normally, troubleshoot the last card removed from the computer for resource conflicts (see "Resolving Software and Hardware Incompatibilities" on page 53). 4 If the problem persists, contact Dell (see "Contacting Dell" on page 124). Ensure that the cables are properly connected to the system board from the hard drive, CD drive, and DVD drive (see "Drives" on page 86). If there is an error message on your screen identifying a problem with a device (such as the floppy drive or hard drive), check the device to ensure that it is functioning properly. The operating system is attempting to boot from a device (such as the floppy drive or hard drive); check system setup to ensure that the boot sequence is correct for the devices installed on your computer (see "System Setup" on page 113). If the problem persists, contact Dell (see "Contacting Dell" on page 124).

4 Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen.

Drivers

What Is a Driver?
A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program. A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only its driver recognizes. Dell ships your computer to you with required drivers already installedno further installation or configuration is needed. Many drivers, such as the keyboard driver, come with your Microsoft Windows operating system. You may need to install drivers if you: Upgrade your operating system Reinstall your operating system Connect or install a new device

Identifying Drivers

If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver.

Windows XP

1 Click the Start button and click Control Panel. 2 Under Pick a Category, click Performance and Maintenance. 3 Click System. 4 In the System Properties window, click the Hardware tab. 5 Click Device Manager. 6 Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon. If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver.

Reinstalling Drivers

NOTICE: The Dell Support website at support.dell.com provides approved drivers for Dell computers. If you install drivers obtained from other sources, your computer might not work correctly.
Using Windows XP Device Driver Rollback
If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version. 1 Click the Start button and click Control Panel. 2 Under Pick a Category, click Performance and Maintenance. 3 Click System. 4 In the System Properties window, click the Hardware tab. 5 Click Device Manager. 6 Right-click the device for which the new driver was installed and click Properties. 7 Click the Drivers tab. 8 Click Roll Back Driver. If Device Driver Rollback does not resolve the problem, then use System Restore to return your computer to the operating state that existed before you installed the new driver (see "Using Microsoft Windows XP System Restore" on page 54).

Removing the Drive Panel

sliding plate lever

sliding plate

drive panel
2 Grasping the lever on the sliding plate, pull the sliding plate to the right until it snaps into the open position. NOTE: This sliding plate secures and releases the drive panel and helps to secure the drives. 3 By pushing from the inside and pivoting the drive panel to the left, you can release the drive panel from its side hinges. 4 Set the drive panel aside in a secure location.
Removing the Drive-Panel Insert

drive-panel insert tab

drive-panel insert
1 Press the drive-panel insert tab towards the center of the drive-panel insert to disengage the insert from the drive panel. 2 Without releasing the tab, pivot the drive-panel insert out and away from the drive panel. 3 Set the drive-panel insert aside in a secure location.
Replacing the Drive-Panel Insert
center drive-panel tab drive-panel insert Removing and Installing Parts
1 Slide the tab on the left side of the drive-panel insert under the center drive-panel tab. 2 Rotate the drive-panel insert into place and snap the drive-panel insert tab over the corresponding tab on the drive panel.
Replacing the Drive Panel
2 Align the drive panel tabs with the side-door hinges. 3 Rotate the drive panel toward the computer until it snaps into place on the front panel.

Drives

Your computer supports a combination of these devices: Up to two serial ATA hard drives One optional floppy drive or an optional Media Card Reader Up to two CD or DVD drives
3 CD/DVD drive FlexBay for optional floppy drive or Media Card Reader hard drive
Connect serial ATA CD or DVD drives to connectors labeled "SATA3" or "SATA4" on the system board. Serial ATA hard drives should be connected to connectors labeled "SATA0" or "SATA2" on the system board.

Connecting Drive Cables

When you install a drive, you connect two cablesa DC power cable and a data cableto the back of the drive.

Power Connector

power cable

power input connector

Drive Interface Connectors
Most interface connectors are keyed for correct insertion; that is, a notch or a missing pin on one connector matches a tab or a filled-in hole on the other connector. Keyed connectors ensure that the pin1 wire in the cable goes to the pin-1 end of the connector. The pin-1 end of a connector on a board or a card is usually indicated by a silk-screened 1 printed directly on the board or card.

5 Check all cable connections, and fold cables out of the way to avoid blocking airflow between the fan and cooling vents. 6 Replace the computer cover (see "Replacing the Computer Cover" on page 106). 7 Replace the drive panel (see "Replacing the Drive Panel" on page 85). NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the
8 Connect your computer and devices to their electrical outlets, and turn them on. See the documentation that came with the drive for instructions on installing any software required for drive operation. 9 Enter system setup (see "System Setup" on page 113) and select the appropriate Drive option. 10 Verify that your computer works correctly by running the Dell Diagnostics (see "Dell Diagnostics" on page 50).

Replacing the Battery

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computers electronic components. You can do so by touching an unpainted metal surface on the computer chassis. A coin-cell battery maintains computer configuration, date, and time information. The battery can last several years. If you have to repeatedly reset time and date information after turning on the computer, replace the battery. CAUTION: A new battery can explode if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturers instructions. To replace the battery: 1 Record all the screens in system setup (see "System Setup" on page 113) so that you can restore the correct settings in step 8. 2 Follow the procedures in "Before You Begin" on page 59. 3 Locate the battery socket (see "System Board Components" on page 68). NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with the object. Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery. Otherwise, you may damage the system board by prying off the socket or by breaking circuit traces on the system board. 4 Remove the battery by carefully prying it out of its socket with your fingers or with a blunt, nonconducting object such as a plastic screwdriver. 5 Insert the new battery into the socket with the side labeled "+" facing up, and snap the battery into place.

Auto Power On (Off default)

Auto Power Time

Maintenance
SERR DMI Message (On default) Load Defaults Event Log Controls the SERR DMI message mechanism. NOTE: Some graphics cards require that the SERR DMI message mechanism be disabled. Restores system setup options to their factory defaults. Allows you to view the Event Log. Entries are marked R for Read and U for Unread. Mark All Entries Read puts an R to the left of all entries. Clear Log clears the Event Log.

POST Behavior

Fastboot (On default) When enabled, this feature reduces computer startup time by bypassing some compatibility steps. Off does not skip any steps during computer startup On starts the system more quickly Determines the functionality of the numeric keys on the right side of your keyboard. Off commands the right keypad keys to function as arrows On commands the right keypad keys to function as numbers Determines whether the sign-on screen displays a message stating the keystroke sequence that is required to enter the Setup program or the Quickboot feature. Setup & Boot Menu displays both messages (F2=Setup and F12=Boot Menu) Setup displays the setup message only (F2=Setup) Boot Menu displays the Quickboot message only (F12=Boot Menu) None displays no message When set to Report and an error is detected during POST, the BIOS will display the error message and prompt you to press <F1> to continue or press <F2> to enter system setup. When set to Do Not Report (disabled) and an error is detected during POST, the BIOS will display the error message and continue booting the system.

Numlock Key (On default)

POST Hotkeys (Setup & Boot Menu default)
Keyboard Errors (Report default)

Boot Sequence

This feature allows you to change the boot sequence for devices.

Option Settings

Diskette Drive The computer attempts to boot from the floppy drive. If the floppy disk in the drive is not bootable, if no floppy disk is in the drive, or if there is no floppy drive installed in the computer, the computer generates an error message. Hard Drive The computer attempts to boot from the primary hard drive. If no operating system is on the drive, the computer generates an error message. CD Drive The computer attempts to boot from the CD drive. If no CD is in the drive, or if the CD has no operating system, the computer generates an error message. USB Flash Device Insert the memory device into a USB port and restart the computer. When F12 = Boot Menu appears in the upper-right corner of the screen, press <F12>. The BIOS detects the device and adds the USB flash option to the boot menu. NOTE: To boot to a USB device, the device must be bootable. To make sure that your device is bootable, check the device documentation.

Website: support.ap.dell.com E-mail: support.ap.dell.com/contactus General Support E-mail: la-techsupport@dell.com General Support Website: support.euro.dell.com Technical Support for XPS Technical Support for all other Dell products Relational Customer Care Home/Small Business Customer Care Switchboard Fax Switchboard 011-800-507-1264 0800-50-669 001-800-220-441 567

Panama Peru

E-mail: la-techsupport@dell.com General Support E-mail: la-techsupport@dell.com General Support
Country (City) International Access Code Country Code City Code Poland (Warsaw) International Access Code: 011 Country Code: 48 City Code: 22
Website: support.euro.dell.com E-mail: pl_support_tech@dell.com Customer Service Phone Customer Care Sales Customer Service Fax Reception Desk Fax Switchboard 410 or 411 or 412 or 1-877-537-3355
Portugal International Access Code: 00 Country Code: 351
Website: support.euro.dell.com Technical Support Customer Care Sales Fax
Puerto Rico St. Kitts and Nevis
E-mail: la-techsupport@dell.com General Support Website: www.dell.com/kn E-mail: la-techsupport@dell.com General Support toll-free: 1-866-540-3355

St. Lucia

Website: www.dell.com/lc E-mail: la-techsupport@dell.com General Support 1-800-882-1521
St. Vincent and the Grenadines Website: www.dell.com/vc E-mail: la-techsupport@dell.com General Support toll-free: 1-877-441-4740
Country (City) International Access Code Country Code City Code Singapore (Singapore) International Access Code: 005 Country Code: 65
NOTE: The phone numbers in this section should be
called from within Singapore or Malaysia only. Website: support.ap.dell.com Technical Support (Dimension, Inspiron, and Electronics and Accessories) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Transaction Sales Corporate Sales toll-free: toll-free: toll-free: toll-free: (option 6) toll-free: toll-free: 394 7419
Slovakia (Prague) International Access Code: 00 Country Code: 421
Website: support.euro.dell.com E-mail: czech_dell@dell.com Technical Support Customer Care Fax Tech Fax Switchboard (Sales) 7585
South Africa (Johannesburg) International Access Code: 09/091 Country Code: 27 City Code: 11
Website: support.euro.dell.com E-mail: dell_za_support@dell.com Gold Queue Technical Support Customer Care Sales Fax Switchboard 4810
Southeast Asian and Pacific Countries
Technical Support, Customer Service, and Sales (Penang, Malaysia)
Country (City) International Access Code Country Code City Code Spain (Madrid) International Access Code: 00 Country Code: 34 City Code: 91
Website: support.euro.dell.com Home and Small Business Technical Support Customer Care Sales Switchboard Fax Corporate Technical Support Customer Care Switchboard Fax 118 539

Sweden (Upplands Vasby) International Access Code: 00 Country Code: 46 City Code: 8
Website: support.euro.dell.com Technical Support for XPS Technical Support for all other Dell products Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support Technical Support Fax Sales
Switzerland (Geneva) International Access Code: 00 Country Code: 41 City Code: 22
Website: support.euro.dell.com E-mail: Tech_support_central_Europe@dell.com Technical Support for XPS Technical Support (Home and Small Business) for all other Dell products Technical Support (Corporate) Customer Care (Home and Small Business) Customer Care (Corporate) Fax Switchboard 01 01
Country (City) International Access Code Country Code City Code Taiwan International Access Code: 002 Country Code: 886
Website: support.ap.dell.com E-mail: ap_support@dell.com Technical Support (OptiPlex, Latitude, Inspiron, Dimension, and Electronics and Accessories) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Transaction Sales Corporate Sales toll-free: 1011 toll-free: 1256 toll-free: 1250 (option 5) toll-free: 1228 toll-free: 227 toll-free: 07 toll-free: 09 toll-free: 007 (option 7) toll-free: 009 toll-free: 006
Thailand International Access Code: 001 Country Code: 66
Website: support.ap.dell.com Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Corporate Sales Transaction Sales

Trinidad/Tobago

Website: www.dell.com/tt E-mail: la-techsupport@dell.com General Support 1-800-805-8035

Turks and Caicos Islands

Website: www.dell.com/tc E-mail: la-techsupport@dell.com General Support toll-free: 1-877-441-4735
Country (City) International Access Code Country Code City Code U.K. (Bracknell) International Access Code: 00 Country Code: 44 City Code: 1344
Website: support.euro.dell.com E-mail: dell_direct_support@dell.com Customer Care website: support.euro.dell.com/uk/en/ECare/form/home.asp Sales Home and Small Business Sales Corporate/Public Sector Sales Customer Care Home and Small Business Customer Care Corporate Customer Care Preferred Accounts (5005000 employees) Global Accounts Customer Care Central Government Customer Care Local Government & Education Customer Care Health Customer Care Technical Support Technical Support for XPS computers only Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support for all other products General Home and Small Business Fax 456

Uruguay

Website: www.dell.com/uy E-mail: la-techsupport@dell.com General Support toll-free: 000-413-598-2521
Country (City) International Access Code Country Code City Code U.S.A. (Austin, Texas) International Access Code: 011 Country Code: 1
Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 1-800-433-9014 toll-free: 1-800-247-9362 toll-free: 1-877-459-7298

hard drive A drive that reads and writes data on a hard disk. The terms hard drive and hard disk are often used interchangeably. heat sink A metal plate on some processors that helps dissipate heat. hibernate mode A power management mode that saves everything in memory to a reserved space on the hard drive and then turns off the computer. When you restart the computer, the memory information that was saved to the hard drive is automatically restored. HTTP hypertext transfer protocol A protocol for exchanging files between computers connected to the Internet. Hyper-Threading Hyper-Threading is an Intel technology that can enhance overall computer performance by allowing one physical processor to function as two logical processors, capable of performing certain tasks simultaneously. Hz hertz A unit of frequency measurement that equals 1 cycle per second. Computers and electronic devices are often measured in kilohertz (kHz), megahertz (MHz), gigahertz (GHz), or terahertz (THz).
G gravity A measurement of weight and force. GB gigabyte A measurement of data storage that equals 1024 MB (1,073,741,824 bytes). When used to
IC integrated circuit A semiconductor wafer, or chip, on which thousands or millions of tiny electronic components are fabricated for use in computer, audio, and video equipment. IDE integrated device electronics An interface for mass storage devices in which the controller is integrated into the hard drive or CD drive. IEEE 1394 Institute of Electrical and Electronics Engineers, Inc. A high-performance serial bus used to connect IEEE 1394-compatible devices, such as digital cameras and DVD players, to the computer. infrared sensor A port that allows you to transfer data between the computer and infrared-compatible devices without using a cable connection. integrated Usually refers to components that are physically located on the computers system board. Also referred to as built-in. I/O input/output An operation or device that enters and extracts data from your computer. Keyboards and printers are I/O devices. I/O address An address in RAM that is associated with a specific device (such as a serial connector, parallel connector, or expansion slot) and allows the processor to communicate with that device. IrDA Infrared Data Association The organization that creates international standards for infrared communications. IRQ interrupt request An electronic pathway assigned to a specific device so that the device can communicate with the processor. Each device connection must be assigned an IRQ. Although two devices can share the same IRQ assignment, you cannot operate both devices simultaneously. ISP Internet service provider A company that allows you to access its host server to connect directly to the Internet, send and receive e-mail, and access websites. The ISP typically provides you with a software package, user name, and access phone numbers for a fee.

ENVIRONMENTAL DATA SHEET PRODUCT: Dimension E520 Effective Date: 9/15/2006 SYSTEM DIMENSION AND WEIGHT
Depth, cm 43.8 Width, cm 18.7 Height, cm 41.1 Weight, kg 14.3 depending on options installed

Dell Inc. www.dell.com

DECLARATIONS AND CERTIFICATIONS
This system received the following approvals and may be labeled with one or more of these marks depending on point of purchase: Approvals Certificate # Yes / No / N/A N/A yes USA: Energy Star capable Through internal design controls and supply chain declarations, this system1 has been verified to comply with the EU RoHS Directive2. One or more components in this system may be available as factory installed options that do not meet EU RoHS requirements. For details, please see www.dell.com/rohsinfo.
PERFORMANCE DATA System Configuration Energy Consumption3
The Energy Consumption and Declared Noise Emissions data is based on a configuration including an Intel 930 processor, 1 GB of memory, 320 GB hard drive, DVD, DVDRW. Energy Consumption (Wattage)
161.03 110.92 2.6 1.63 1.5 1.24

Service Level

*Maximum Idle ACPI-S3 Standby mode ACPI-S4 Hibernate mode Off Low Power Mode disabled Off Low Power Mode enabled
Description of Service Level
The data provided is the highest wattage reading while running the complete 3DMark 2003 Pro (Benchmark) suite of tests. As specified by the EPA Computer spec 4.0 or system is sitting at the main Windows screen. Suspend-to-RAM (low power mode) Suspend-to-Disk (a lower power mode) The system is turned off with the Low power Mode feature disabled via the BIOS The system is turned off with the Low power Mode feature enabled via the BIOS.
Energy consumption is tested at 230 Volts / 50 Hz. Heat dissipation is calculated based on the measured watts, assuming the service level is attained for one hour. Off data is not meant to show compliance to US Executive Order 13221. When applicable, Dell product information related to US Executive Order 13221 may be obtained at: http://oahu.lbl.gov/index.html. *Maximum Energy Consumption results are based solely upon the laboratory testing of the System Configuration listed above.
Options from Dell Custom Factory Integration (CFI), Software and Peripherals (S&P) and Customer Kits may not be RoHS compliant. EU Directive on the Restriction of the use of certain Hazardous Substances in electrical and electronic equipment (2002/95/EC) dated January 27, 2003. 3 This document is informational only and reflects laboratory performance. Your product may perform differently, depending on the software, components and peripherals you ordered. Accordingly, the customer should not rely upon this information in making decisions about electrical tolerances or otherwise. No warranty as to accuracy or completeness is expressed or implied. The information in this document may change without notice; please note the revision number on the last page.
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Declared Noise Emissions in accordance with ISO 9296
Service Level Hard Drive Accessing CD Drive Accessing Idle Sound Power (LWAd, bels) (1 bel=10 decibels, re 10-12

Watts)

Sound Pressure Operator Position (LpAm, decibels) (re 2x10-5 Pa) 32
This Dell product does NOT contain any of the following substances (in concentrations exceeding legal threshold limits): Asbestos Azo dyes/colorants in components that come into direct contact with human skin Cadmium and its compounds (except for use in applications exempted by the EU RoHS Directive) Class I and Class II CFCs (chlorofluorocarbons) and HCFCs (hydrofluorocarbons) Chloroparaffins, short chained (10-13 carbon chain) Chromium VI and its compounds (except for use in applications exempted by the EU RoHS Directive) Halogenated dioxins or furans (i.e. polychlorinated dibenzodioxines, polychlorinated dibenzofurans) Lead and its compounds (except for use in applications exempted by the EU RoHS Directive) Mercury (except for use in applications exempted by the EU RoHS Directive) Nickel and its compounds in components that are likely to result in prolonged skin exposure PCBs (polychlorobiphenyls) or PCTs (polychloroterphenyls) PBBs (polybromobiphenyls) or PBDEs (polybrominated diphenylethers) PVC (polyvinyl chloride) in plastic parts greater than 25 grams Polychlorinated naphthalenes (PCNs) Tributyl tin (TBT) and triphenyl tin (TPT) compounds For information on Japan RoHS (J-MOSS) chemical disclosures: www.dell.com/japan_rohs.

PRODUCT MATERIALS INFORMATION4 Restricted Substances
Additional Materials Information
The cables may use PVC as an insulating material to ensure product safety The case material is sheet metal, ABS Product may contain post-industrial recycled content (plastics, metal, glass)
Flame Retardants Used in Mechanical Plastic Parts > 25 grams, Keycaps, and Motherboards Part Flame Retardant ISO 1043-4 Motherboard TBBPA FR(16) Mechanical Plastic Parts > 25 grams PC+ABS Triaryl Phosphate Ester FR(40) Mechanical Plastic Parts > 25 grams PC-GF Triaryl Phosphate Ester FR(40) Mechanical Plastic Parts > 25 grams ABS N/A

Packaging

No CFCs (chlorofluorocarbons), HCFCs (hydrofluorocarbons) or other ozone depleting substances are used in packaging material. Chromium, lead, mercury, or cadmium are not intentionally added to packaging materials and are not present in a cumulative concentration greater than 100 ppm as incidental impurities. No halogenated plastics or polymers are used for packaging material. Dell complies with the EU Directive 94/62/EEC.
Waste Handling. Local regulations should be observed when disposing of this product due to the presence of the materials and substances as listed above.
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Packaging Materials Weight, kg PE 0.27 Corrugated Cardboard 2.61 Printed user documentation is bleached in a chlorine-free process. (Europe Only)

Batteries

Batteries in this product are not based on mercury, lead or cadmium technologies. The batteries used in this product are in compliance with EU Directive 91/ 157/ EEC, EU Directive 93/ 86/ EEC and EU Directive 98/ 101/ EEC. The product documentation includes instructional information on the proper removal and disposal of the batteries used in this product. Below is a listing of batteries present in the product: Battery Description Internal Batteries Battery Type 3-V CR2032 coin cell Lithium
Dell systems are, when applicable, designed for easy assembly, disassembly, and servicing. To extend the life of your system, you can install or upgrade certain system components (e.g., microprocessor, memory, expansion cards, and storage devices). Spare parts are available after the end of production for up to five years, or otherwise through the warranty period.
DESIGN FOR ENVIRONMENT Longevity and Upgrading

Recyclability

For recyclability, this system incorporates the following design guidelines: EU WEEE mark is applied to products sold in Europe, EU recycling information can be found at www.euro.dell.com/recycling Minimal use of non-separable connections, such as gluing and welding between different materials. Minimal use of composite structure materials. Mechanical plastic parts greater than 100 grams consist of one material or of easily separable materials.
Take back and recycling services are offered for this product in certain countries. If you want to dispose of system components, contact Dell for instructions by emailing recycling_emea@dell.com or visit www.dell.com/recyclingworldwide and select the relevant country.
RECYCLING/ END-OF-LIFE SERVICE INFORMATION
DELL CORPORATE ENVIRONMENTAL INFORMATION
Information on Dells Environmental initiatives, policies, programs and goals can be found at www.dell.com/environment.
Document Version 1 posted 8/31/06

4.4 (7/31/2006)

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