Dell Latitude D810

Expandable Flexible Mobile The LatitudeTM D810 is designed for users who require a system packed with performance, including uncompromised graphics, stunning wide-screen displays and the fastest Intel Pentium M processors available, providing ultimate flexibility and investment protection.
All the Performance You Need. Nothing You Don't. All at Your Fingertips.
The new Intel 915 chipset enables powerful, next-generation technologies: - PCI-Express: Next Generation Serial I/O and Graphics Bus - DDR2: Next Generation 400/533MHz dual channel memory - Fast FSB (Front Side Bus): 533MHz The fastest Intel Pentium M processors available. The ATI Mobility RADEON X600 graphics up to 128MB - built to maximize the power of PCI Express. A Wide Screen 15.4" LCD display with three resolution options: WXGA, WSXGA+ and WUXGA. Dell's UltraSharp LCD technology for ideal viewing clarity and higher brightness. High Performance and Capacity Hard Drive options.
Designed to Withstand the Toughest Conditions
Tough Tri-Metal design includes magnesium alloy base and LCD cover. Sealed and stiffened keyboard to protect internal components and circuitry. Strike Zone shock absorber helps protect the hard drive - and your data, whether the system is on or off. Dell's torture testing ensures that our notebooks have already been subjected to conditions worse than they will likely encounter in everyday use.
Connect - Anytime, Anywhere
Integrated Communications in every system. Wireless LAN, WAN, Gigabit2 Ethernet and Modem available.
The Security You Expect for the Things You Don't
Physical security via steel reinforced security slot. Strict industry-compliant wireless solutions. Integrated Smart Card providing low cost, standards-based user authentication security. Optional trusted Platform Module (TPM 1.1) for storing and generating "onboard" encryption keys.
Work When, Where and How You Want To
Dell ExpressCharge recharges your batteries in about an hour. Undock & Go provides a seamless transition to wireless networking and productivity. Latitude's Docking Solutions allow you to view and use your system at a whole new level.
Designed for mobile professionals, Dells Latitude D-Family notebooks deliver the perfect blend of quality, usability and long term value, backed by Dells award-winning service and support. The Latitude line is designed to last and to make deployment and management simple by avoiding unnecessary image and platform changes.

Easy as

Visit www.dell.com for more information.
SYSTEM Processor Type.Intel Pentium M Processors Processor Features.Min: Processor 740 (1.73 GHz) 2MB L2 cache, 533MHz front side bus Max: Processor 770 (2.13GHz) 2MB L2 cache, 533MHz front side bus Operating Systems.Microsoft Windows XP Pro SP2 and XP Home SP2 Dell recommends Microsoft Windows XP Chipset.Intel 915PM Memory.Min: 256MB DDR2; 400MHz or 533MHz Max: 2GB DDR2; 400MHz or 533MHz Displays.Choice of three LCD Displays: 15.4" WXGA (1280 x 800), WSXGA+ (1680 x 1050) & WUXGA (1920 x 1200) External Display.Max: Supports up to UXGA (1600x1200) resolution Graphics.ATI Mobility RADEON X600 up to 128MB Hard Drives6.30GB, 40GB, 60GB, 80GB and 100GB and Performance 60GB 7200RPM Keyboard.87-Key US; 88-Key Europe; 91-Key Japan; Key travel 2.7mm; Key spacing - 19.05mm Pointing Device.Touch Pad - PS/2 Compatible; Track Stick - PS/2 Compatible Audio.Audio Type - AC97 (Soft Audio); Integrated Stereo Speakers Dimensions.14.2" x 10.3" x 1.6" / 361.2 x 260.4 x 41.8mm Weight.Starting at 6.49lbs / 2.9kg* Power Supply.90 Watt AC adapter with cord wrapping Batteries.Primary: 80WHr Smart Lithium-Ion with external battery gauge & ExpressCharge Secondary: 48WHr Modular Bay Battery with ExpressCharge Wired.56K1 v.92 Internal Modem; 10/100/1000 Gigabit2 Ethernet LAN Wireless - WLAN.Intel Pro Wireless 2200 802.11b/g and Intel Pro Wireless 2915 802.11a/b/g Dell Wireless 1350 802.11b/g and Dell Wireless 1450 802.11a/b/g. Wireless - WWAN.Dell TrueMobile 5100 GPRS PC Card (optional) [ATT or T-Mobile Service] Wireless - WPAN.Dell Wireless 350 Bluetooth Internal Card (optional) Access Point.Dell TrueMobile 1170 (optional) - SNMP and Remote Management; Wi-Fi compatible Broadband Router.Dell TrueMobile 1184 (optional) - IEEE 802.11b compliant; WECA Wi-Fi compliant PC Card.One Type I or Type II I/O Ports.Serial, Video, Audio (HP & Mic), USB 2.0 x 4, IrDA, S-Video, Modem (RJ-11), Ethernet (RJ-45), Docking Connector Docking.D/Port , D/Dock, D/View or Monitor Stand (optional) Modular Options.24X CD-ROM (Standard); 8X DVD-ROM; 24X CD-RW/DVD-ROM; 8X DVD+/-RW4; USB Floppy Disk Drive; 40GB Second Hard Drive; Second 6-cell/ 53WHr Lithium-Polymer (optional) USB Memory Keys5.64MB, 128MB and 256MB USB 2.0 Hi-Speed Memory Keys (optional) Physical Security.Cable Lock Slot (Steel Re-inforced for securing system, hard drive and docking solution) Media Module and Hard Drive locks User & System Security.Integrated Smart Card Reader & optional Trusted Platform Module (TPM) Software: Primary System Password, Hard Drive Password; Administrator Password Network Security.802.11 WiFi Protected Access (WPA), Virtual Private Networks (VPN) and 802.1x with EAP modes Dell OpenManage.Dell OpenManage helps reduce the total cost of ownership by enabling IT managers to manage and support networked systems remotely. For more information, visit www.dell.com/openmanage Optional Accessories.Latitude Carrying Cases , External USB keyboard & mouse, External CRT & Flat Panels Service & Support.3 Years Next Business Day On-site Service3

POWER CONNECTIVITY

EXPANDABILITY

SECURITY

MANAGEABILTY ACCESSORIES SERVICE & SUPPORT
Dell PCs use genuine MicrosoftWindows. www.microsoft.com/piracy/howtotell Dells Terms and Conditions of Sales and Service apply and are available upon request. Dell is not responsible for errors in typography or photography. * With Travel module and 9-cell battery, weight starts at: 2.9kg/6.49lbs; With CDROM and 9-cell battery: 3.1kg/6.92lbs. Weights vary depending on configurations and manufacturing variability. 1. Download speeds are limited to 53Kbps. Upload speeds are less (about 30Kbps). Speeds can vary by line condition and modem manufacturer. Analog phone line and service required. 2. This term does not connote an actual operating speed of 1 Gb/sec. For high speed transmission, connection to a Gigabit Ethernet server and network infrastructure is required. 3. Service may be provided by third-party. Technician will be dispatched if necessary following phone-based troubleshooting. Subject to parts availability, geographical restrictions and terms of service contract. Service timing dependent upon time of day call placed to Dell. U.S. only. 4. Discs burned with this drive may not be compatible with some existing drives and players; using DVD+R media provides maximum compatibility. 5. For writeable storage devices, MB means 1 million bytes; total accessible capacity varies depending on operating environment. 6. For hard drives, GB means 1 billion bytes; actual capacity varies with preloaded material and operating environment and will be less. Dell, the Dell logo, Dell Latitude and TrueMobile are either registered trademarks or trademarks of Dell, Inc. Intel, Intel inside logo and Pentium are registered trademarks of Intel Corporation. Microsoft, Windows and Windows NT are registered trademarks of Microsoft Corporation. Other trademarks and trade names are used to identify the entities claiming the marks and names of their products. Dell, Inc. disclaims any proprietary interest in trademarks and trade names other than its own. Copyright 2004 Dell, Inc. All rights reserved. SS_LAT_D810_111904

Dell Latitude D810

Quick Reference Guide

Model PP15L

w w w. d e l l. c o m | s u p p o r t. d e l l. c o m
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see the Users Guide (depending on your operating system, double-click the Users Guide icon on your desktop, or click the Start button, click Help and Support Center, and then click User and system guides). If you purchased a Dell n Series computer, any references in this document to Microsoft Windows operating systems are not applicable. The Drivers and Utilities CD and the Operating System CD are optional and may not ship with all computers.

_________________

Information in this document is subject to change without notice. 2005 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, and Latitude are trademarks of Dell Inc.; Microsoft and Windows are registered trademarks of Microsoft Corporation; Intel and Pentium are registered trademarks of Intel Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

February 2005

P/N D5184

Rev. A01

Contents
Finding Information for Your Computer Setting Up Your Computer About Your Computer. Front View. Left View. Right View. Back View. Bottom View Using a Battery.
Battery Performance. Checking the Battery Charge. Charging the Battery. Removing a Battery. Installing a Battery. Storing a Battery. Solving Problems
Notebook System Software (NSS). Lockups and Software Problems. Running the Dell Diagnostics. Starting the Dell Diagnostics From the Optional Drivers and Utilities CD.

Index.

Finding Information for Your Computer
NOTE: Some features may not be available for your computer or in certain countries. NOTE: Additional information may ship with your computer.
What Are You Looking For? A diagnostic program for my computer Drivers for my computer My computer documentation My device documentation Notebook System Software (NSS)
Find It Here Drivers and Utilities CD (also known as the ResourceCD) Documentation and drivers are already installed on your computer when shipped from Dell. You can use the CD to reinstall drivers, run the Dell Diagnostics, or access your documentation. Readme files may be included on your CD to provide last-minute updates about technical changes to your computer or advanced technical-reference material for experienced users or technicians. NOTE: The Drivers and Utilities CD is optional and may not ship with all computers. NOTE: The latest drivers and documentation updates can be found at support.dell.com.

Warranty information Terms and Conditions (U.S. Only) Safety instructions Regulatory information Ergonomics information End User License Agreement
Dell Product Information Guide
Service Tag and Express Service Code Microsoft Windows License Label
Service Tag and Microsoft Windows License These labels are located on the bottom of your computer. Use the Service Tag to identify your computer when you use support.dell.com or contact technical support Enter the Express Service Code to direct your call when contacting technical support. The Express Service Code is not available in all countries.
www.dell.com | support.dell.com
What Are You Looking For? How to remove and replace parts Specifications How to configure system settings How to troubleshoot and solve problems
Find It Here Latitude Users Guide Microsoft Windows XP Help and Support Center 1 Click the Start button and click Help and Support. 2 Click User and System Guides and click User Guides.
What Are You Looking For? Solutions Troubleshooting hints and tips, articles from technicians, online courses, frequently asked questions Community Online discussion with other Dell customers Upgrades Upgrade information for components, such as memory, the hard drive, and the operating system Customer Care Contact information, service call and order status, warranty, and repair information Service and support Service call status and support history, service contract, online discussions with technical support Reference Computer documentation, details on my computer configuration, product specifications, and white papers Downloads Certified drivers, patches, and software updates Notebook System Software (NSS) If you reinstall the operating system for your computer, you should also reinstall the NSS utility. NSS provides critical updates for your operating system and support for Dell 3.5-inch USB floppy drives, Intel Pentium M processors, optical drives, and USB devices. NSS is necessary for correct operation of your Dell computer. The software automatically detects your computer and operating system and installs the updates appropriate for your configuration. To download Notebook System Software:
1 Go to support.dell.com and click Downloads. 2 Enter your Service Tag or product model. 3 In the Download Category drop-down menu,

Find It Here Dell Support Website support.dell.com NOTE: Select your region to view the appropriate support site. NOTE: Corporate, government, and education customers can also use the customized Dell Premier Support website at premier.support.dell.com. The website may not be available in all regions.

click All.

4 Select the operating system and operating
system language for your computer, and click Submit. 5 Under Select a Device, scroll to System and Configuration Utilities, and click Dell Notebook System Software.
What Are You Looking For? How to use Windows XP Documentation for my computer Documentation for devices (such as a modem)
Find It Here Windows Help and Support Center 1 Click the Start button and click Help and Support. 2 Type a word or phrase that describes your problem and click the arrow icon. 3 Click the topic that describes your problem. 4 Follow the instructions on the screen. Operating System CD The operating system is already installed on your computer. To reinstall your operating system, use the Operating System CD. See your Latitude Users Guide for instructions. After you reinstall your operating system, use the Drivers and Utilities CD to reinstall drivers for the devices that came with your computer. The operating system product key is located on your computer. NOTE: The color of your CD varies based on the operating system you ordered. NOTE: The Operating System CD is optional and may not ship with all computers.
How to reinstall my operating system

Setting Up Your Computer

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. 1 Unpack the accessories box. 2 Set aside the contents of the accessories box, which you will need to complete your computer setup. The accessories box also contains user documentation and any software or additional hardware (such as PC Cards, drives, or batteries) that you have ordered. 3 Connect the AC adapter to the AC adapter connector on the computer and to the electrical outlet. NOTICE: When using the AC adapter, secure the cable so that the cable is not pulled, tangled, stepped on, or crushed by objects such as chair legs or desk supports.

NOTE: Do not connect the computer to the docking device until the computer has been turned on and shut down at least once.
4 Open the computer display and press the power button to turn on the computer.

power button

About Your Computer
See your online Users Guide for detailed information about your computer. Depending on your operating system, double-click the Users Guide icon on your desktop, or click the Start button, click Help and Support Center, and then click User and system guides. The following items address some of the more commonly asked questions about the computer. Modem and network adapter: The computer may include both a v.90 56K modem and a 10/100/1000 Ethernet LOM network adapter. For connector locations, see "Back View" on page 13. For more information on ports and connectors, see "About Your Computer" in your online Users Guide. Battery life and usage: Various batteries are available for use with your computer. Operating time from a single fully charged battery with average usage varies. Performing certain types of operations, such as extended wireless operation, can significantly reduce battery life. For more information about battery performance and usage, see "Using a Battery" on page 14. For more information about conserving power and an optional second battery, see your Users Guide.
Module bay devices: For information on the module bay and the devices it supports, see "Using the Module Bay" in your online Users Guide. Docking devices: Your computer supports the Dell D/Dock Expansion Station and the Dell D/Port Advanced Port Replicator. NOTE: Docking devices may not be available in all countries. For information on your optional docking device, see the documentation that accompanied the device. For information on obtaining optimal performance when using a docking device with this computer, see "Solving Problems" in your online Users Guide.

Front View

keyboard status lights display latch display
mute button power button volume control buttons

device status lights

track stick track stick/ touch pad buttons

keyboard

touch pad

display latch button

speakers (2)

Left View

processorfan air vent

security cable slot

hard drive

PC Card slot

smart card slot

Right View

module bay

audio connectors (2)

USB 2.0 connectors (2)

air vent

Back View
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire. NOTICE: To avoid damaging the computer, wait 5 seconds after you turn off the computer before you disconnect an external device.

USB 2.0 connectors (2) modem connector (RJ-11) network connector (RJ-45) infrared sensor S-video TV-out connector serial connector video connector AC adapter connector

Bottom View

battery battery-bay latch release
Mini PCI card/ modem/memory module cover

processor-fan air vent

docking device slot

Using a Battery

Battery Performance
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTE: For information about the Dell warranty for your computer, see the Product Information Guide or separate paper warranty document that shipped with your computer. For optimal computer performance and to help preserve BIOS settings, operate your Dell portable computer with the main battery installed at all times. Use a battery to run the computer when it is not connected to an electrical outlet. One battery is supplied as standard equipment in the battery bay. Battery operating time varies depending on operating conditions. You can install an optional second battery in the module bay to significantly increase operating time. For more information about the second battery, see your Users Guide. NOTE: Battery operating time (the time it can hold a charge) decreases over time. Depending on how often the battery is used and the conditions under which it is used, you may need to purchase a new battery during the life of your computer.
Operating time is significantly reduced when you perform operations including, but not limited to, the following: Using optical drives, such as DVD or CD drives Using wireless communications devices, PC Cards, or USB devices Using high-brightness display settings, 3D screen savers, or other power-intensive programs such as 3D games Running the computer in maximum performance mode NOTE: It is recommended that you connect your computer to an electrical outlet when writing to a CD

or DVD.

You can check the battery charge before you insert the battery into the computer. You can also set power management options to alert you when the battery charge is low. CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The lithium-ion battery is designed to work with your Dell computer. Do not use a battery from other computers with your computer. CAUTION: Do not dispose of batteries with household waste. When your battery no longer holds a charge, call your local waste disposal or environmental agency for advice on disposing of a lithium-ion battery. See "Battery Disposal" in the Product Information Guide. CAUTION: Misuse of the battery may increase the risk of fire or chemical burn. Do not puncture, incinerate, disassemble, or expose the battery to temperatures above 65C (149F). Keep the battery away from children. Handle damaged or leaking batteries with extreme care. Damaged batteries may leak and cause personal injury or equipment damage.

Checking the Battery Charge
The Dell QuickSet Battery Meter, the Microsoft Windows Power Meter window and icon, the battery charge gauge and health gauge, and the low-battery warning provide information on the battery charge. For information about checking the charge on the optional second battery, see your Users Guide.
Dell QuickSet Battery Meter
If Dell QuickSet is installed, press <Fn><F3> to display the QuickSet Battery Meter. The Battery Meter window displays status, charge level, and charge completion time for the battery in your computer. NOTE: You can use your docking device to charge a computer battery. However, a battery in a docking device does not power the docking device or computer. In addition, when your computer is connected to a docking device (docked), the Battery Meter window includes a Dock Battery tab, which displays the charge level and current status of the docking device battery.
The following icons appear in the Battery Meter window:
The computer or docking device is running on battery power.
The computer is connected to AC power and the battery is charging.
The computer is connected to AC power and the battery is fully charged.
For more information about QuickSet, right-click the
Microsoft Windows Power Meter
icon in the taskbar, and click Help.
The Windows Power Meter indicates the remaining battery charge. To check the Power Meter, double-click the icon on the taskbar. For more information about the Power Meter tab, see your Users Guide. If the computer is connected to an electrical outlet, a

Charge Gauge

icon appears.
Before you install a battery, press the status button on the battery charge gauge to illuminate the charge-level lights. Each light represents approximately 20 percent of the total battery charge. For example, if the battery has 80 percent of its charge remaining, four of the lights are on. If no lights appear, the battery has no charge.

Health Gauge

The battery operating time is largely determined by the number of times it is charged. After hundreds of charge and discharge cycles, batteries lose some charge capacity, or battery health. To check the battery health, press and hold the status button on the battery charge gauge for at least 3 seconds. If no lights appear, the battery is in good condition, and more than 80 percent of its original charge capacity remains. Each light represents incremental degradation. If five lights appear, less than 60 percent of the charge capacity remains, and you should consider replacing the battery. NOTE: When you press and hold the status button on the battery charge gauge for at least 3 seconds, the charge-level lights will first light to display the current charge status. Then they switch to Health status, where they represent incremental degradation when lit.

Low-Battery Warning

NOTICE: To avoid losing or corrupting data, save your work immediately after a low-battery warning. Then connect the computer to an electrical outlet. You can also turn the computer off and install a second battery in the module bay. If the battery runs completely out of power, hibernate mode begins automatically. A low-battery warning occurs when the battery charge is approximately 90 percent depleted. The computer beeps once, indicating that minimal battery operating time remains. During that time, the speaker beeps periodically. If two batteries are installed, the low-battery warning means that the combined charge of both batteries is approximately 90 percent depleted. The computer enters hibernate mode when the battery charge is at a critically low level.

Charging the Battery

NOTE: The AC adapter charges a completely discharged battery in approximately 2 hours with the computer turned off. Charge time is longer with the computer turned on. You can leave the battery in the computer as long as you like. The batterys internal circuitry prevents the battery from overcharging. When you connect the computer to an electrical outlet or install a battery while the computer is connected to an electrical outlet, the computer checks the battery charge and temperature. If necessary, the AC adapter then charges the battery and maintains the battery charge. If the battery is hot from being used in your computer or being in a hot environment, the battery may not charge when you connect the computer to an electrical outlet. The battery is too hot to start charging if the light flashes alternately green and orange. Disconnect the computer from the electrical outlet and allow the computer and the battery to cool to room temperature. Then connect the computer to an electrical outlet to continue charging the battery.

Removing a Battery

CAUTION: Before performing these procedures, disconnect the modem from the telephone wall jack. NOTE: For information about removing the optional second battery, see your Users Guide. 1 Ensure that the computer is turned off and disconnected from the electrical outlet. 2 If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions.
3 Slide and hold the battery-bay latch release on the bottom of the computer, and then remove the battery from the bay.

Installing a Battery

Ensure that the computer is turned off. Slide the battery into the bay until the latch release clicks. For information about installing the optional second battery, see your Users Guide.

Storing a Battery

Remove the battery when you store your computer for an extended period of time. A battery discharges during prolonged storage. After a long storage period, recharge the battery fully before you use it.

Solving Problems

Notebook System Software (NSS)
If you reinstall the operating system for your computer, you should also reinstall the NSS utility. This utility is available on the optional Drivers and Utilities CD and on the Dell Support Website. To download the utility from the Dell Support Website, go to the Downloads section of the website and select your computer model from the pull-down menu. Select the Download Category "System and Configuration Utilities," select your operating system and language, and then follow the posted instructions.
NSS provides critical updates for your operating system and support for Dell 3.5-inch USB floppy drives, Intel Pentium M processors, optical drives, and USB devices. NSS is necessary for correct operation of your Dell computer. The software automatically detects your computer and operating system and installs the updates appropriate for your configuration. NOTE: NSS is critical for the correct operation of USB devices, including the Dell D/Bay, D/Dock, D/Port, and D/View devices.
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
The computer does not start up
ENSURE THAT THE AC ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET
The computer stops responding
NOTICE: You might lose data if you are unable to perform an operating system shutdown.
TU R N T H E C O M P U T E R O F F If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.
A program stops responding
END THE PROGRAM 1 Press <Ctrl><Shift><Esc> simultaneously. 2 Click Applications. 3 Click the program that is no longer responding. 4 Click End Task.
A program crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
C H E C K T H E S O F T W A R E D O C U M E N T A T I O N If necessary, uninstall and then reinstall the program.
A program is designed for an earlier Windows operating system
I F Y O U A R E U S I N G W I N D O W S X P, R U N T H E P R O G R A M C O M P A T I B I L I T Y W I Z A R D The Program Compatibility Wizard configures a program so it runs in an environment similar to nonWindows XP operating system environments. 1 Click the Start button, point to All Programs Accessories, and then click Program Compatibility Wizard. 2 In the welcome screen, click Next. 3 Follow the instructions on the screen.

A solid blue screen appears

Other software problems

CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION Ensure that the program is compatible with the operating system installed on your computer. Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. Ensure that the program is installed and configured properly. Verify that the device drivers do not conflict with the program. If necessary, uninstall and then reinstall the program. BACK UP YOUR FILES IMMEDIATELY USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE Start M E N U
S C A N T H E C O M P U T E R F O R S P Y W A R E If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware. R U N T H E D E L L D I A G N O S T I C S If all tests run successfully, the error condition is related to a software problem.
Running the Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in "Solving Problems" (see your online Users Guide) and run the Dell Diagnostics before you contact Dell for technical assistance. NOTICE: The Dell Diagnostics works only on Dell computers. Start the Dell Diagnostics from either your hard drive or from the optional Drivers and Utilities CD (also known as the ResourceCD).
Starting the Dell Diagnostics From Your Hard Drive
The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive. NOTE: If your computer cannot display a screen image, contact Dell. 1 Shut down the computer. 2 If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions. 3 Connect the computer to an electrical outlet. 4 Turn on the computer. When the DELL logo appears, press <F12> immediately. NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from your Drivers and Utilities CD. However, the Drivers and Utilities CD is optional and may not have shipped with your computer. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop. Then shut down your computer and try again. The one-time boot menu displays with a list of bootable devices.

5 Use the down-arrow key to select Diagnostics and press <Enter> to start the Dell Diagnostics from the diagnostics utility partition on your hard drive. NOTE: If the boot device list does not display and the screen is blank, press the <End> key. Then press
the <Enter> key to begin the Dell Diagnostics.
The computer runs the Pre-boot System Assessment, a series of initial tests of your system board, keyboard, hard drive, and display. During the assessment, answer any questions that appear. If a failure is detected, the computer stops and beeps. To stop the assessment and restart the computer, press <n>; to continue to the next test, press <y>; to retest the component that failed, press <r>. If failures are detected during the Pre-boot System Assessment, write down the error code(s) and contact Dell before continuing on to the Dell Diagnostics.
If the Pre-boot System Assessment completes successfully, you receive the message Booting
Dell Diagnostic Utility Partition. Press any key to continue.
6 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive.
Starting the Dell Diagnostics From the Optional Drivers and Utilities CD
1 Insert the Drivers and Utilities CD. NOTE: The Drivers and Utilities CD is optional and may not ship with all computers. 2 Shut down and restart the computer. When the DELL logo appears, press <F12> immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer
boots according to the devices specified in system setup.
3 When the boot device list appears, highlight CD/DVD/CD-RW Drive and press <Enter>. 4 Select the CD/DVD/CD-RW Drive option from the CD boot menu. 5 Select the Boot from CD-ROM option from the menu that appears. 6 Type 1 to start the ResourceCD menu. 7 Type 2 to start the Dell Diagnostics. 8 Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer. 9 When the Dell Diagnostics Main Menu appears, select the test you want to run.
Dell Diagnostics Main Menu
1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.
Option Express Test Function Performs a quick test of devices. This test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly. Performs a thorough check of devices. This test typically takes 1 hour or more and requires you to answer questions periodically. Tests a specific device. You can customize the tests you want to run. Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having.

Extended Test Custom Test Symptom Tree
2 If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen. If you cannot resolve the error condition, contact Dell. NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell,
technical support will ask for your Service Tag.
3 If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.
Tab Results Errors Help Configuration Function Displays the results of the test and any error conditions encountered. Displays error conditions encountered, error codes, and the problem description. Describes the test and may indicate requirements for running the test. Displays your hardware configuration for the selected device. The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and it displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer. Parameters Allows you to customize the test by changing the test settings.
4 When the tests are completed, if you are running the Dell Diagnostics from the Drivers and Utilities CD, remove the CD. 5 When the tests are complete, close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen.
about your computer, 10 back view, 13 bottom view, 14 front view, 11 left side view, 12 right side view, 12 air vents location, 12 audio connectors location, 12 computer crashes, 19-20 slow performance, 21 stops responding, 19
problems blue screen, 20 computer crashes, 19-20 computer does not start up, 19 computer stops responding, 19 lockups, 19 program crashes, 19 program stops responding, 19 programs and Windows compatibility, 20 slow computer performance, 21 software, 19-20 solving, 18 spyware, 21 Program Compatibility Wizard, 20
Dell Premier Support website, 7 support site, 7 Diagnostics Dell, 21 documentation device, 5 online, 7 ResourceCD, 5 drivers, 5
battery charge gauge, 16 charging, 17 checking the charge, 15 health gauge, 16 installing, 18 low-battery warning, 17 performance, 14 power meter, 16 removing, 17 storing, 18