media control buttons security lock USB connectors (2) wireless switch touch pad 8-in-1 card reader power/battery charging status lights
connector 13 fingerprint reader (optional) 15 touch pad buttons 17 audio connectors

Back View

5 8-in-1 card reader slot audio connectors (2) air vents 6
ExpressCard/54 slot IEEE 1394 connector USB connector
security cable slot video connector
network connector battery
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your Dell computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer.
wireless switch USB connectors (2) AC Adapter connector video connector
ExpressCard/54 slot air vents network connector battery
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your Dell computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire. The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer.
9 USB connector USB connectors (2) USB connector network connector battery 3
ExpressCard/54 slot air vents AC Adapter connector VGA connector

Battery Removal

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell computer. Do not use a battery from other computers with your computer. CAUTION: Before removing or replacing the battery, turn off the computer, disconnect the AC adapter from the electrical outlet and the computer, disconnect the modem from the wall connector and computer, and remove any other external cables from the computer.

To transfer data to the new computer: 1 On the Now go to your old computer screen on the new computer, click Next. 2 On the Where are the files and settings? screen, select the method you chose for transferring your settings and files and click Next. The wizard reads the collected files and settings and applies them to your new computer. When all of the settings and files have been applied, the Finished screen appears. 3 Click Finished and restart the new computer.
Running the Files and Settings Transfer Wizard Without the Operating System Media
To run the Files and Settings Transfer Wizard without the Operating System media, you must create a wizard disk that will allow you to create a backup image file to removable media. To create a wizard disk, use your new computer with Windows XP and perform the following steps: 1 Open the Files and Settings Transfer Wizard: click Start All Programs Accessories System Tools Files and Settings Transfer Wizard. 2 When the Files and Settings Transfer Wizard welcome screen appears, click Next. 3 On the Which computer is this? screen, click New Computer Next. 4 On the Do you have a Windows XP CD? screen, click I want to create a Wizard Disk in the following drive Next. 5 Insert the removable media, such as a writable CD, and click OK. 6 When the disk creation completes and the Now go to your old computer message appears, do not click Next. 7 Go to the old computer. To copy data from the old computer: 1 On the old computer, insert the wizard disk, and click Start Run. 2 In the Open field on the Run window, browse to the path for fastwiz (on the appropriate removable media) and click OK.
3 On the Files and Settings Transfer Wizard welcome screen, click Next. 4 On the Which computer is this? screen, click Old Computer Next. 5 On the Select a transfer method screen, click the transfer method you prefer. 6 On the What do you want to transfer? screen, select the items you want to transfer and click Next. After the information has been copied, the Completing the Collection Phase screen appears. 7 Click Finish. To transfer data to the new computer: 1 On the Now go to your old computer screen on the new computer, click Next. 2 On the Where are the files and settings? screen, select the method you chose for transferring your settings and files and click Next. Follow the instructions on the screen. The wizard reads the collected files and settings and applies them to your new computer. When all of the settings and files have been applied, the Finished screen appears. 3 Click Finished and restart the new computer. NOTE: For more information about this procedure, search support.dell.com for document #154781 (What Are The Different Methods To Transfer Files From My Old Computer To My New Dell Computer Using the Microsoft Windows XP Operating System?). NOTE: Access to the Dell Knowledge Base document may not be available in certain countries.

NOTE: Optional video controller upgrades are available for your computer subject to availability at the time of purchase.
Video type Vostro 1310, 1510, and 1710 integrated: integrated on system board discrete video card
Video (continued) Video controller Vostro 1310 and 1510 discrete: NVIDIA GeForce 8400M GS, 64 bit Vostro 1710 discrete: NVIDIA GeForce 8600M GS, 128 bit Video memory Vostro 1310, 1510, and 1710 integrated: up to 256 MB of shared memory Vostro 1310 discrete: 128 MB Vostro 1510 discrete: 256 MB Vostro 1710 discrete: 256 MB LCD interface Audio Audio type Audio codec Stereo conversion Interfaces: Internal External Speaker Azalia microphone-in connector, stereo headphone/speakers connector Vostro 1310: one 4-ohm speaker Vostro 1510 and 1710: two 4-ohm speakers Internal speaker amplifier Volume controls 2W program menus, media controls high-definition audio (HDA) Realtek ALC268 24-bit (analog-to-digital and digital-toanalog) LVDS
Display Type (active-matrix TFT) WXGA anti-glare (Vostro 1310 and 1510) WXGA TrueLife (Vostro 1310) WXGA+ anti-glare (Vostro 1510 and 1710) WXGA+ TrueLife (Vostro 1510) WUXGA TrueLife (Vostro 1510 and 1710) Dimensions: Height Vostro 1310: 178.8 mm (7.03 inches) Vostro 1510: 208.9 mm (8.224 inches) Vostro 1710: 245.0 mm (9.64 inches) Width Vostro 1310: 286 mm (11.26 inches) Vostro 1510: 333.1 mm (13.114 inches) Vostro 1710: 383.0 mm (15.0 inches) Diagonal Vostro 1310: 339.5 mm (13.366 inches) Vostro 1510: 393.2 mm (15.48 inches) Vostro 1710: 431.71 mm (17.0 inches) Maximum resolutions: WXGA WXGA anti-glare WXGA with TrueLife 1280 x 800 (Vostro 1310 and 1510) 1280 x 800 (Vostro 1510 and 1710) 1280 x 800 (Vostro 1310 and 1510)
Display (continued) WXGA+ anti-glare WXGA+ with TrueLife WSXGA with TrueLife WUXGA with TrueLife Refresh rate Operating angle Horizontal viewing angle Controls 1440 x 900 (Vostro 1510 and 1710) 1440 x 900 (Vostro 1510 and 1710) 1680 x 1050 (Vostro 1510) 1920 x 1200 (Vostro 1510 and 1710) 60 Hz 0 (closed) to (WXGA) 40 (WXGA with TrueLife) Brightness can be controlled through keyboard shortcuts.
Keyboard Number of keys Vostro 1310 and Vostro 1510: 84 (U.S./Canada); 85 (Europe); 88 (Japan) Vostro 1710: 105 (U.S./Chinese); 106 (Europe/Brazil); 109 (Japan) Layout Size: Standard Maximum full sized Vostro 1310 and Vostro 1510: 283.1 mm x 118.9 mm x 5.2 mm (11.146 x 4.681 x 0.205 inches) Vostro 1710: 359.4 mm x 118.9 mm x 5.2 mm (14.15 x 4.681 x 0.205 inches) QWERTY/AZERTY/Kanji

It is recommended that you print these procedures before you begin. NOTICE: The Dell Diagnostics works only on Dell computers. NOTE: The Drivers and Utilities media is optional and may not ship with your

computer.

See your Service Manual at support.dell.com to review your computers configuration information, and ensure that the device that you want to test displays in the system setup program and is active. Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media.
Starting the Dell Diagnostics From Your Hard Drive
NOTE: If your computer cannot display a screen image, see "Contacting Dell" on

page 69.

1 Ensure that the computer is connected to an electrical outlet that is known to be working properly. 2 Turn on (or restart) your computer. 3 When the DELL logo appears, press <F12> immediately. Select Diagnostics from the start menu and press <Enter>. NOTE: If you wait too long and the operating system logo appears, continue to
wait until you see the Microsoft Windows desktop, and then shut down your computer and try again.
NOTE: If you see a message stating that no diagnostics utility partition has
been found, run the Dell Diagnostics from the Drivers and Utilities media.
4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive, and follow the instructions on the screen.
Starting the Dell Diagnostics From the Drivers and Utilities Media
1 Insert the Drivers and Utilities media. 2 Shut down and restart the computer. When the DELL logo appears, press <F12> immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the
next start-up, the computer starts according to the devices specified in the system setup program.
3 When the boot device list appears, highlight CD/DVD/CD-RW and press <Enter>. 4 Select the Boot from CD-ROM option from the menu that appears and press <Enter>. 5 Type 1 to start the CD menu and press <Enter> to proceed. 6 Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version that is appropriate for your computer. 7 When the Dell Diagnostics Main Menu appears, select the test that you want to run, and follow the instructions on the screen.

Solving Problems

Follow these tips when troubleshooting your computer: If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed (see your Service Manual at support.dell.com). If a device does not work, ensure that the device is properly connected. If an error message appears on the screen, write down the exact message. This message may help support personnel to diagnose and fix the problem(s). If an error message occurs in a program, see the program documentation. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view. 44
CAUTION: Before you begin any of the procedures in this section, follow the safety information that shipped with your computer.
I F T H E P O W E R L I G H T I S O F F The computer is either turned off or is not
receiving power. Reseat the power cable in the power connector on the back of the computer and the electrical outlet. Bypass power strips, power extension cables, and other power protection devices to verify that the computer turns on properly. Ensure that any power strips being used are plugged into an electrical outlet and are turned on. Ensure that the electrical outlet is working by testing it with another device, such as a lamp. Ensure that the main power cable and front panel cable are securely connected to the system board (see your Service Manual at support.dell.com). Ensure that the display is connected and powered on. If the display is connected and powered on, see "Beep Codes" on page 35.
IF THE POWER LIGHT IS BLUE AND THE COMPUTER IS NOT RESPONDING
I F T H E P O W E R L I G H T I S B L I N K I N G B L U E The computer is in standby mode. Press a key on the keyboard, move the mouse, or press the power button to resume normal operation. I F T H E P O W E R L I G H T I S B L I N K I N G A M B E R The computer is receiving electrical power, a device might be malfunctioning or incorrectly installed.
Remove and then reinstall all memory modules (see your Service Manual at support.dell.com). Remove and then reinstall any expansion cards, including graphics cards (see your Service Manual at support.dell.com).
I F T H E P O W E R L I G H T I S S T E A D Y A M B E R There is a power problem, a device may be malfunctioning or incorrectly installed.

reinstall the program.

A program is designed for an earlier Microsoft Windows operating system
RUN THE PROGRAM COMPATIBILITY WIZARD
Windows XP: The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-XP operating system environments. 1 Click Start All Programs Accessories Program Compatibility Wizard Next. 2 Follow the instructions on the screen. Windows Vista: The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows Vista operating system environments. 1 Click Start Control Panel Programs Use an older program with this version of Windows. 2 In the welcome screen, click Next. 3 Follow the instructions on the screen.
A solid blue screen appears

Other software problems

CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION
Ensure that the program is compatible with the operating system installed on your computer. Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. Ensure that the program is installed and configured properly. Verify that the device drivers do not conflict with the program. If necessary, uninstall and then reinstall the program.
BACK UP YOUR FILES IMMEDIATELY
Use a virus-scanning program to check the hard drive, floppy disks, CDs, or DVDs Save and close any open files or programs and shut down your computer through the Start menu
Dell Technical Update Service
The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications. To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate.

Dell Support Utility

The Dell Support Utility is installed on your computer and available from the Dell Support, , icon on the taskbar or from the Start button. Use this support utility for self-support information, software updates, and health scans of your computing environment.
Accessing the Dell Support Utility
Access the Dell Support Utility from the Start menu.
icon on the taskbar or from the
If the Dell Support icon does not appear in your taskbar: 1 Click Start All Programs Dell Support Dell Support Settings. 2 Ensure that the Show icon on the taskbar option is checked. NOTE: If the Dell Support Utility is not available from the Start menu, go to support.dell.com and download the software. The Dell Support Utility is customized for your computing environment. The icon in the taskbar functions differently when you click, doubleclick, or right-click the icon.

Clicking the Dell Support Icon

Click or right-click the

icon to perform the following tasks:
Check your computing environment. View the Dell Support Utility settings. Access the help file for the Dell Support Utility. View frequently asked questions. Learn more about the Dell Support Utility. Turn off the Dell Support Utility.
Double-Clicking the Dell Support Icon
Double-click the icon to manually check your computing environment, view frequently asked questions, access the help file for the Dell Support Utility, and view Dell Support settings. For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell Support screen.

Drivers

Identifying Drivers
If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver. Windows XP: 1 Click Start Control Panel. 2 Under Pick a Category, click Performance and Maintenance, and click System. 3 In the System Properties window, click the Hardware tab, and click Device Manager. Windows Vista: 1 Click the Windows Vista Start button 2 Click Properties Device Manager. NOTE: The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your administrator to continue.
, and right-click Computer.
Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon. If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver (see "Reinstalling Drivers and Utilities" on page 51).
Reinstalling Drivers and Utilities
NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for Dell computers. If you install drivers obtained from other sources, your computer might not work correctly.
Returning to a Previous Device Driver Version
Windows XP: 1 Click Start My Computer Properties Hardware Device Manager. 2 Right-click the device for which the new driver was installed and click Properties. 3 Click the Drivers tab Roll Back Driver. Windows Vista: 1 Click the Windows Vista Start button 2 Click Properties Device Manager. NOTE: The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager.

Manually Reinstalling Drivers
After extracting the driver files to your hard drive as described in the previous section: 1 Click the Windows Vista Start button 2 Click Properties Device Manager. NOTE: The User Account Control window may appear. If you are an
3 Double-click the type of device for which you are installing the driver (for example, Audio or Video). 4 Double-click the name of the device for which you are installing the driver. 5 Click the Driver tab Update Driver Browse my computer for driver software.
6 Click Browse and browse to the location to which you previously copied the driver files. 7 When the name of the appropriate driver appears, click the name of the driver OK Next. 8 Click Finish and restart your computer.
Restoring Your Operating System
You can restore your operating system in the following ways: Microsoft Windows System Restore returns your computer to an earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and preserving data files. Dell PC Restore by Symantec (available in Windows XP) and Dell Factory Image Restore (available in Windows Vista) returns your hard drive to the operating state it was in when you purchased the computer. Both permanently delete all data on the hard drive and remove any programs installed after you received the computer. Use Dell PC Restore or Dell Factory Image Restore only if System Restore did not resolve your operating system problem. If you received an Operating System disc with your computer, you can use it to restore your operating system. However, using the Operating System disc also deletes all data on the hard drive. Use the disc only if System Restore did not resolve your operating system problem.
Using Microsoft Windows System Restore
The Windows operating systems provide a System Restore option which allows you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. Any changes that System Restore makes to your computer are completely reversible. NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view. NOTE: Set your Dell computer to the Windows Classic view.

Starting System Restore

Windows XP: NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click Start All Programs Accessories System Tools System Restore. 2 Click either Restore my computer to an earlier time or Create a restore point. 3 Click Next and follow the remaining on-screen prompts. Windows Vista: 1 Click Start. 2 In the Start Search box, type System Restore and press <Enter>. NOTE: The User Account Control window may appear. If you are an

administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action.
3 Click Next and follow the remaining prompts on the screen. In the event that System Restore did not resolve the issue, you may undo the last system restore.
Undoing the Last System Restore
NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. Windows XP: 1 Click Start All Programs Accessories System Tools System Restore. 2 Click Undo my last restoration and click Next. Windows Vista: 1 Click Start
2 In the Start Search box, type System Restore and press <Enter>. 3 Click Undo my last restoration and click Next.

Enabling System Restore

NOTE: Windows Vista does not disable System Restore; regardless of low disk space. Therefore, the steps below apply only to Windows XP. If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled: 1 Click Start Control Panel Performance and Maintenance System. 2 Click the System Restore tab and ensure that Turn off System Restore is unchecked.
Using Dell PC Restore and Dell Factory Image Restore
NOTICE: Using Dell PC Restore or Dell Factory Image Restore permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer. If possible, back up the data before using these options. Use PC Restore or Dell Factory Image Restore only if System Restore did not resolve your operating system problem. NOTE: Dell PC Restore by Symantec and Dell Factory Image Restore may not be available in certain countries or on certain computers. Use Dell PC Restore (Windows XP) or Dell Factory Image Restore (Windows Vista) only as the last method to restore your operating system. These options restore your hard drive to the operating state it was in when you purchased the computer. Any programs or files added since you received your computerincluding data filesare permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all data before using PC Restore or Factory Image Restore.

Reinstalling Windows

The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software. 1 Save and close any open files and exit any open programs. 2 Insert the Operating System disc. 3 If the Install Windows message appears, click Exit. 4 Restart the computer. When the DELL logo appears, press <F12> immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the
next start-up, the computer boots according to the devices specified in the system setup program.
5 When the boot device list appears, highlight CD/DVD/CD-RW Drive and press <Enter>. 6 Press any key to Boot from CD-ROM, and follow the instructions on the screen to complete the installation.

Finding Information

NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries. NOTE: Additional information may ship with your computer.
Document/Media/Label Service Tag/Express Service Code Label Contents
Use the Service Tag to identify your computer when you use The Service Tag/Express Service Code is support.dell.com or contact support. located on your computer. Enter the Express Service Code to direct your call when contacting support Drivers and Utilities Media A diagnostic program for your computer The Drivers and Utilities media is a CD Drivers for your computer or DVD that may have shipped with your NOTE: Drivers and documentation updates computer. can be found at support.dell.com. Notebook System Software (NSS) Readme files
NOTE: Readme files may be included on
your media to provide last-minute updates about technical changes to your computer or advanced technical-reference material for technicians or experienced users. Operating System Media The Operating System media is a CD or DVD that may have shipped with your computer. Reinstall your operating system.

Document/Media/Label Safety, Regulatory, Warranty, and Support Documentation This type of information may have shipped with your computer or is available online.
Contents Warranty information Terms and Conditions (U.S. only) Safety instructions Regulatory information Ergonomics information End User License Agreement
Service Manual The Service Manual for your computer can be found at support.dell.com. Dell Technology Guide
How to remove and replace parts How to configure system settings How to troubleshoot and solve problems About your operating system
The Dell Technology Guide is available on Using and maintaining peripherals your computer and at support.dell.com. Understanding technologies such as RAID, Internet, Bluetooth wireless technology, e-mail, and so on. Microsoft Windows License Label Your Microsoft Windows License is located on your computer. Provides your operating system product key.

Getting Help

Obtaining Assistance
CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets. If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem: 1 See "Solving Problems" on page 44 for information and procedures that pertain to the problem your computer is experiencing. 2 See "Dell Diagnostics" on page 42 for procedures on how to run Dell Diagnostics. 3 Fill out the "Diagnostics Checklist" on page 68. 4 Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 64 for a more extensive list of Dell Support online. 5 If the preceding steps have not resolved the problem, see "Contacting Dell" on page 69. NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures. NOTE: Dell's Express Service Code system may not be available in all countries. When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.
For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 64. NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.
Technical Support and Customer Service
Dell's support service is available to answer your questions about Dell hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers. To contact Dell's support service, see "Before You Call" on page 67, and then see the contact information for your region or go to support.dell.com.

Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Yes No Network, version, and network adapter: Programs and versions: See your operating system documentation to determine the contents of the systems start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell. Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you performed:

Contacting Dell

For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1 Visit support.dell.com. 2 Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page. 3 Click Contact Us on the left side of the page. 4 Select the appropriate service or support link based on your need. 5 Choose the method of contacting Dell that is convenient for you.

beep codes, 35

ergonomics information, 62 error messages, 37 beep codes, 35

contacting Dell, 69

Factory Image Restore, 56, 58 Files and Settings Transfer Wizard, 19
Dell contacting, 69 Dell Diagnostics, 42 Dell Technology Guide, 62 DellConnect, 64 Device Driver Rollback, 52 diagnostics beep codes, 35 Dell, 42 Diagnostics checklist, 68 documentation Dell Technology Guide, 62 Service Manual, 62 drivers, 51 identifying, 51 reinstalling, 51 Drivers and Utilities media, 52 Dell Diagnostics, 42
hardware beep codes, 35 Dell Diagnostics, 42
Internet connection about, 17 options, 17 setting up, 18
memory troubleshooting, 46
Microsoft Windows License, 62
software reinstalling, 51 troubleshooting, 48 specifications, 23 Starting the Dell Diagnostics From the Drivers and Utilities Media, 44 Starting the Dell Diagnostics From Your Hard Drive, 43 support contacting Dell, 69 System Restore, 54
operating system media, 59 reinstalling, 61 System Restore, 54 Operating System media, 61
PC Restore, 56 power troubleshooting, 45 power light conditions, 45 problems restore to previous state, 54
Technical Update Service, 49 transferring information to a new computer, 19 troubleshooting, 35 beep codes, 35 blue screen, 48 computer stops responding, 47 Dell Diagnostics, 42 error messages, 37 lockups, 47 memory, 46 power, 45 power light conditions, 45 power lights, 35 programs and Windows compatibility, 48 restore to previous state, 54 software, 47-48

reinstalling drivers, 51 software, 51 reinstalling software, 51
Service Manual, 62 setup, 15

views front, 7

Windows Vista Device Driver Rollback, 52 Factory Image Restore, 56 Program Compatibility wizard, 48 reinstalling, 61 System Restore, 54 Windows XP Device Driver Rollback, 52 Files and Settings Transfer Wizard, 19 PC Restore, 56 reinstalling, 61 System Restore, 54 wizards Files and Settings Transfer Wizard, 19 Program Compatibility wizard, 48

Finding Information Getting Help.
Obtaining Assistance DellConnect.
Technical Support and Customer Service Online Services.

AutoTech Service.

Automated Order-Status Service.
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Problems With Your Order. Product Information
Returning Items for Warranty Repair or Credit Before You Call Contacting Dell
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About Your Computer

Front View
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display device status lights media controls (volume, forward, reverse, stop, play, eject) security cable slot USB connectors (2)
power button keyboard status lights keyboard
optical device/media bay IEEE 1394 connector touch pad 8-in-1 card reader slot power and battery charge lights
11 fingerprint reader (optional) 13 touch pad buttons (2) 15 audio connectors (2)

Back View

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wireless switch USB connectors (2) AC Adapter connector video connector
ExpressCard/54 slot air vents network connector battery
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your Dell computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire. The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell computer. Do not use a battery from other computers with your computer. CAUTION: Before removing or replacing the battery, turn off the computer, disconnect the AC adapter from the electrical outlet and the computer, disconnect the modem from the wall connector and computer, and remove any other external cables from the computer.

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NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click StartHelp and Support and select the option to view information about your computer.
Processor Processor type Dell Vostro 1310, 1510, and 1710: Intel Core2 Duo (1.42.6 GHz) Intel Celeron (1.82.0 GHz) Dell Vostro 2510: Intel Core2 Duo (1.42.6 GHz) L2 cache 2 MB, 3 MB, 4MB, or 6 MB (Intel Core 2 Duo) 1 MB (Intel Celeron) Front-side bus frequency Vostro 1310, 1510, 1710, and 2510: 533 MHz or 800 MHz System Information Chipset Vostro 1310, 1510, and 1710: Intel GM965 Express chipset for integrated graphics Intel PM965 chipset for discrete graphics Vostro 2510: Intel PM965 Data bus width DRAM bus width Processor address bus width Flash EPROM 64 bit dual channel 64-bit bus 32 bit 1 MB
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ExpressCard

NOTE: The ExpressCard slot is designed only for ExpressCards. It does NOT support PC Cards.
ExpressCard controller ExpressCard connector Cards supported ExpressCard connector size 8-in-1 Memory Card Reader 8-in-1 memory card controller 8-in-1 memory card connector Cards supported O2MICRO OZ129 8-in-1 combo card connector Secure Digital (SD) SDIO MultiMediaCard (MMC) Memory Stick Memory Stick Pro xD-Picture Card Hi Speed-SD Hi Density-SD Memory Memory module connector Memory module capacity 2 DIMM slots Vostro 1310, 1510, and 1710: 512 MB, 1 GB, or 2 GB Vostro 2510: 1 GB or 2 GB Memory type Vostro 1310, 1510, 1710, and 2510: DDRMHz integrated 54-mm ExpressCard slot (supports both USB- and PCIe-based interfaces) ExpressCard/54 (54 mm) (2.126 inches) ExpressCard/34 (34mm) (1.339 inches) 54 mm (2.126 inches)
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Memory (continued) Minimum memory Vostro 1310, 1510, and 1710: 512 MB Vostro 2510: 1 GB Maximum memory memory slots must be populated. 4 GB
NOTE: In order to take advantage of the dual-channel bandwidth capability, both NOTE: The available memory displayed does not reflect the complete maximum
memory installed because some memory is reserved for system files. Ports and Connectors Audio IEEE 1394a Mini-Card support (internal expansion slots) microphone connector, stereo headphone/speakers connector 4-pin connector Vostro 1310, 1510, 1710, and 2510: one dedicated Mini-Card slot for WLAN one USB-based daughter card with Bluetooth wireless technology (Dell Wireless 360) Network adapter USB RJ-45 port Vostro 1310, 1510, and 2510: four USB ports Vostro 1710: six USB ports Video 15-pin VGA video connector
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Communications Modem Network adapter supports external USB modem Vostro 1310, 1510, 1710, and 2510: 10/100/1000 Ethernet LAN on system board Wireless internal support for PCI-e Mini-Card WLAN and card with Bluetooth V2.0 wireless technology

Beep Codes

Your computer might emit a series of beeps during start-up if the monitor cannot display errors or problems. This series of beeps, called a beep code, identifies a problem. One possible beep code consists of repetitive three short beeps. This beep code tells you that the computer encountered a possible motherboard failure.
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If your computer beeps during start-up: 1 Write down the beep code. 2 Run the Dell Diagnostics to identify a more serious cause (see "Dell Diagnostics" on page 38).
Code Description (repetitive short beeps) 1 Suggested Remedy
BIOS checksum Contact Dell. failure. Possible motherboard failure. No memory modules are detected
1 If you have two or more memory modules
installed, remove the modules, reinstall one module (see your Service Manual at support.dell.com), and then restart the computer. If the computer starts normally, reinstall an additional module. Continue until you have identified a faulty module or reinstalled all modules without error. 2 If available, install good memory of the same type into your computer (see your Service Manual at support.dell.com). 3 If the problem persists, contact Dell. Contact Dell.
1 Ensure that no special memory
Possible system board failure RAM Read/Write failure
module/memory connector placement requirements exist (see your Service Manual at support.dell.com). 2 Verify that the memory modules that you are installing are compatible with your computer (see your Service Manual at support.dell.com). 3 If the problem persists, contact Dell.
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Code Description (repetitive short beeps) 5 Real-time clock failure. Possible battery failure or motherboard failure. Video BIOS Test Failure CPU-cache test failure

Suggested Remedy

1 Replace the battery (see your Service Manual

at support.dell.com).

2 If the problem persists, contact Dell.
Contact Dell. Contact Dell.

Error Messages

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared.
A U X I L I A R Y D E V I C E F A I L U R E The touch pad or external mouse may be faulty. For an external mouse, check the cable connection. Enable the Pointing Device option in the system setup program. See your Service Manual at support.dell.com for more information. If the problem persists, contact Dell (see "Contacting Dell" on page 64). B A D C O M M A N D O R F I L E N A M E Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname. C A C H E D I S A B L E D D U E T O F A I L U R E The primary cache internal to the microprocessor has failed. Contact Dell (see "Contacting Dell" on page 64). CD D R I V E C O N T R O L L E R F A I L U R E The CD drive does not respond to

M E M O R Y A L L O C A T I O N E R R O R The software you are attempting to run is conflicting with the operating system, another program, or a utility. Shut down the computer, wait 30 seconds, and then restart it. Try to run the program again. If the error message still appears, see the software documentation. MEMORY DATA LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING V A L U E A memory module may be faulty or improperly seated. Reinstall the
memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information.
MEMORY ODD/EVEN LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING V A L U E A memory module may be faulty or improperly seated. Reinstall the
MEMORY WRITE/READ FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE A
memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information.
N O B O O T D E V I C E A V A I L A B L E The computer cannot find the hard drive. If the hard drive is your boot device, ensure that the drive is installed, properly seated, and partitioned as a boot device. N O B O O T S E C T O R O N H A R D D R I V E The operating system may be corrupted. Contact Dell (see "Contacting Dell" on page 64). N O T I M E R T I C K I N T E R R U P T A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 38). NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME PROGRAMS AND TRY AGAIN
You have too many programs open. Close all windows and open the program that you want to use. 36
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O P E R A T I N G S YS T E M N O T F O U N D Reinstall the hard drive (see your Service Manual at support.dell.com). If the problem persists, run the Dell Diagnostics (see "Dell Diagnostics" on page 38). O P T I O N A L R O M B A D C H E C K S U M The optional ROM has failed. run the Dell Diagnostics (see "Dell Diagnostics" on page 38). A R E Q U I R E D. D L L F I L E W A S N O T F O U N D The program that you are trying to open is missing an essential file. Remove and then reinstall the program.

1 Insert the Drivers and Utilities media. 2 Shut down and restart the computer. When the DELL logo appears, press <F12> immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the
next start-up, the computer starts according to the devices specified in the system setup program.
3 When the boot device list appears, highlight CD/DVD/CD-RW and press <Enter>. 4 Select the Boot from CD-ROM option from the menu that appears and press <Enter>. 5 Type 1 to start the CD menu and press <Enter> to proceed. 6 Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version that is appropriate for your computer. 7 When the Dell Diagnostics Main Menu appears, select the test that you want to run, and follow the instructions on the screen.

Solving Problems

Follow these tips when troubleshooting your computer: If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed (see your Service Manual at support.dell.com). If a device does not work, ensure that the device is properly connected. If an error message appears on the screen, write down the exact message. This message may help support personnel to diagnose and fix the problem(s). If an error message occurs in a program, see the program documentation. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view. 40
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CAUTION: Before you begin any of the procedures in this section, follow the safety information that shipped with your computer.
I F T H E P O W E R L I G H T I S O F F The computer is either turned off or is not receiving power. Reseat the power cable in the power connector on the back of the computer and the electrical outlet. Bypass power strips, power extension cables, and other power protection devices to verify that the computer turns on properly. Ensure that any power strips being used are plugged into an electrical outlet and are turned on. Ensure that the electrical outlet is working by testing it with another device, such as a lamp. Ensure that the main power cable and front panel cable are securely connected to the system board (see your Service Manual at support.dell.com). IF THE POWER LIGHT IS BLUE AND THE COMPUTER IS NOT RESPONDING Ensure that the display is connected and powered on. If the display is connected and powered on, see "Beep Codes" on page 31. I F T H E P O W E R L I G H T I S B L I N K I N G B L U E The computer is in standby mode. Press a key on the keyboard, move the mouse, or press the power button to resume normal operation. I F T H E P O W E R L I G H T I S B L I N K I N G A M B E R The computer is receiving electrical power, a device might be malfunctioning or incorrectly installed. Remove and then reinstall all memory modules (see your Service Manual at support.dell.com). Remove and then reinstall any expansion cards, including graphics cards (see your Service Manual at support.dell.com). I F T H E P O W E R L I G H T I S S T E A D Y A M B E R There is a power problem, a device may be malfunctioning or incorrectly installed. Ensure that the processor power cable is securely connected to the system board power connector (see your Service Manual at support.dell.com). Ensure that the main power cable and the front panel cable are securely connected to the system board connector (see your Service Manual at support.dell.com).

NOTE: Most software includes installation instructions in its documentation or on a CD or DVD.
C H E C K T H E S O F T W A R E D O C U M E N T A T I O N If necessary, uninstall and then reinstall the program.
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A program is designed for an earlier Microsoft Windows operating system
RUN THE PROGRAM COMPATIBILITY WIZARD
Windows XP: The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-XP operating system environments. 1 Click StartAll ProgramsAccessoriesProgram Compatibility WizardNext. 2 Follow the instructions on the screen. Windows Vista: The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows Vista operating system environments. 1 Click Start Control PanelProgramsUse an older program with this version of Windows. 2 In the welcome screen, click Next. 3 Follow the instructions on the screen.
A solid blue screen appears

Other software problems

CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION Ensure that the program is compatible with the operating system installed on your computer. Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. Ensure that the program is installed and configured properly. Verify that the device drivers do not conflict with the program. If necessary, uninstall and then reinstall the program.
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BACK UP YOUR FILES IMMEDIATELY Use a virus-scanning program to check the hard drive, floppy disks, CDs, or DVDs Save and close any open files or programs and shut down your computer through the Start menu
Dell Technical Update Service
The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications. To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate.

Dell Support Utility

The Dell Support Utility is installed on your computer and available from the Dell Support, , icon on the taskbar or from the Start button. Use this support utility for self-support information, software updates, and health scans of your computing environment.
Accessing the Dell Support Utility
Access the Dell Support Utility from the Start menu.
icon on the taskbar or from the
If the Dell Support icon does not appear in your taskbar: 1 Click StartAll ProgramsDell SupportDell Support Settings. 2 Ensure that the Show icon on the taskbar option is checked. NOTE: If the Dell Support Utility is not available from the Start menu, go to support.dell.com and download the software. The Dell Support Utility is customized for your computing environment. The icon in the taskbar functions differently when you click, double-click, or right-click the icon.

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Clicking the Dell Support Icon

Click or right-click the

icon to perform the following tasks:
Check your computing environment. View the Dell Support Utility settings. Access the help file for the Dell Support Utility. View frequently asked questions. Learn more about the Dell Support Utility. Turn off the Dell Support Utility.
Double-Clicking the Dell Support Icon
Double-click the icon to manually check your computing environment, view frequently asked questions, access the help file for the Dell Support Utility, and view Dell Support settings. For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell Support screen.
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Drivers

Identifying Drivers
If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver. Windows XP: 1 Click StartControl Panel. 2 Under Pick a Category, click Performance and Maintenance, and click System. 3 In the System Properties window, click the Hardware tab, and click Device Manager. Windows Vista: 1 Click the Windows Vista Start button 2 Click PropertiesDevice Manager. NOTE: The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your administrator to continue.
, and right-click Computer.
Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon. If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver (see "Reinstalling Drivers and Utilities" on page 47).
Reinstalling Drivers and Utilities
NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for Dell computers. If you install drivers obtained from other sources, your computer might not work correctly.
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Returning to a Previous Device Driver Version
Windows XP: 1 Click StartMy ComputerPropertiesHardwareDevice Manager. 2 Right-click the device for which the new driver was installed and click Properties. 3 Click the Drivers tabRoll Back Driver. Windows Vista: 1 Click the Windows Vista Start button 2 Click PropertiesDevice Manager. NOTE: The User Account Control window may appear. If you are an

After extracting the driver files to your hard drive as described in the previous section: 1 Click the Windows Vista Start button 2 Click PropertiesDevice Manager. NOTE: The User Account Control window may appear. If you are an
3 Double-click the type of device for which you are installing the driver (for example, Audio or Video). 4 Double-click the name of the device for which you are installing the driver. 5 Click the Driver tabUpdate DriverBrowse my computer for driver software.
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6 Click Browse and browse to the location to which you previously copied the driver files. 7 When the name of the appropriate driver appears, click the name of the driverOKNext. 8 Click Finish and restart your computer.
Restoring Your Operating System
You can restore your operating system in the following ways: Microsoft Windows System Restore returns your computer to an earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and preserving data files. Dell Factory Image Restore (available in Windows Vista) returns your hard drive to the operating state it was in when you purchased the computer. The program permanently deletes all data on the hard drive and removes any programs installed after you received the computer. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem. If you received the Operating System media with your computer, you can use it to restore your operating system. However, using the Operating System media also deletes all data on the hard drive. Use the media only if System Restore did not resolve your operating system problem.
Using Microsoft Windows System Restore
The Windows operating systems provide a System Restore option that allows you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. Any changes that System Restore makes to your computer are completely reversible. NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view. NOTE: Set your Dell computer to the Windows Classic view.

next start-up, the computer boots according to the devices specified in the system setup program.
5 When the boot device list appears, highlight CD/DVD/CD-RW Drive and press <Enter>. 6 Press any key to Boot from CD-ROM, and follow the instructions on the screen to complete the installation.
Windows Vista: Dell Factory Image Restore
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4 To access the recovery options, log on as a local user. To access the command prompt, type administrator in the User name field, then click OK. 5 Click Dell Factory Image Restore. NOTE: Depending upon your configuration, you may need to select
Dell Factory Tools, then Dell Factory Image Restore.
The Dell Factory Image Restore welcome screen appears. 6 Click Next. The Confirm Data Deletion screen appears. NOTICE: If you do not want to proceed with Factory Image Restore, click Cancel. 7 Click the checkbox to confirm that you want to continue reformatting the hard drive and restoring the system software to the factory condition, then click Next. The restore process begins and may take five or more minutes to complete. A message appears when the operating system and factory-installed applications have been restored to factory condition. 8 Click Finish to restart the computer.
If you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver, first try using Windows Device Driver Rollback. See "Returning to a Previous Device Driver Version" on page 48. If Device Driver Rollback does not resolve the problem, then use Microsoft Windows System Restore to return your operating system to the operating state it was in before you installed the new device driver. NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer.
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To reinstall Windows, you need the Dell Operating System media and the Dell Drivers and Utilities media. NOTE: The Drivers and Utilities media contains drivers that were installed during the assembly of the computer. Use the Dell Drivers and Utilities media to load any required drivers. Depending on the region from which you ordered your computer, or whether you requested the media, the Dell Drivers and Utilities media and Operating System media may not ship with your computer.

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Finding Information

NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries. NOTE: Additional information may ship with your computer.
Document/Media/Label Service Tag/Express Service Code Label The Service Tag/Express Service Code is located on your computer. Contents Use the Service Tag to identify your computer when you use support.dell.com or contact support. Enter the Express Service Code to direct your call when contacting support Drivers and Utilities Media A diagnostic program for your computer The Drivers and Utilities media is a CD Drivers for your computer or DVD that may have shipped with your NOTE: Drivers and documentation updates computer. can be found at support.dell.com. Notebook System Software (NSS) Readme files
NOTE: Readme files may be included on
your media to provide last-minute updates about technical changes to your computer or advanced technical-reference material for technicians or experienced users. Operating System Media The Operating System media is a CD or DVD that may have shipped with your computer. Reinstall your operating system.
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Document/Media/Label Safety, Regulatory, Warranty, and Support Documentation This type of information may have shipped with your computer. For additional regulatory information, see the Regulatory Compliance Homepage on www.dell.com at the following location: www.dell.com/regulatory_compliance. Service Manual The Service Manual for your computer can be found at support.dell.com. Dell Technology Guide The Dell Technology Guide is available at support.dell.com.
Contents Warranty information Terms and Conditions (U.S. only) Safety instructions Regulatory information Ergonomics information End User License Agreement How to remove and replace parts How to configure system settings How to troubleshoot and solve problems About your operating system Using and maintaining peripherals Understanding technologies such as RAID, Internet, Bluetooth wireless technology, e-mail, and so on. Provides your operating system product key.
Microsoft Windows License Label Your Microsoft Windows License is located on your computer.

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Dell Marketing and Sales e-mail addresses apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.com (Canada only)
Anonymous file transfer protocol (FTP) ftp.dell.com Log in as user: anonymous, and use your e-mail address as your password.

AutoTech Service

Dell's automated support serviceAutoTechprovides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers. When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For the telephone number to call for your region, see "Contacting Dell" on page 64.
Automated Order-Status Service
To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call for your region, see "Contacting Dell" on page 64.

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call for your region, see "Contacting Dell" on page 64.

Product Information

If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see "Contacting Dell" on page 64. 61
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Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows: 1 Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box. For the telephone number to call for your region, see "Contacting Dell" on page 64. Include a copy of the invoice and a letter describing the reason for the return. 2 Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 63), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see "Contacting Dell" on page 64). 3 Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit. 4 Pack the equipment to be returned in the original (or equivalent) packing materials. You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted. Returns that are missing any of the preceding requirements will be refused at Dells receiving dock and returned to you.

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dells automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of your computer). Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 63). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available. CAUTION: Before working inside your computer, follow the safety instructions in your Product Information Guide.
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Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Yes No Network, version, and network adapter: Programs and versions: See your operating system documentation to determine the contents of the systems start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell. Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you performed:
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Contacting Dell

For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1 Visit support.dell.com. 2 Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page. 3 Click Contact Us on the left side of the page. 4 Select the appropriate service or support link based on your need. 5 Choose the method of contacting Dell that is convenient for you.
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beep codes, 31 documentation Dell Technology Guide, 58 Service Manual, 58 drivers, 47 identifying, 47 reinstalling, 47 Drivers and Utilities media about, 48 Dell Diagnostics, 38