For more information about the battery, see the Dell Technology Guide on your computer or at support.dell.com.

Wireless Switch

Use the wireless switch to locate networks or to enable or disable wireless network devices. For more information about the wireless switch, see the Dell Technology Guide on your computer or at support.dell.com. For information about connecting to the Internet, see "Connecting to the Internet" on page 17.

Setting Up Your Computer

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage. NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself, and pull firmly but gently to avoid damaging the cable. When you wrap the AC adapter cable, ensure that you follow the angle of the connector on the AC adapter to avoid damaging the cable. NOTE: Some devices may not be included if you did not order them. 1 Connect the AC adapter to the AC adapter connector on the computer and to the electrical outlet.
2 Connect the network cable, if applicable.
3 Connect USB devices, such as a mouse or keyboard, if applicable.
4 Connect IEEE 1394 devices, such as a DVD player, if applicable.
5 Open the computer display and press the power button to turn on the computer.
NOTE: It is recommended that you turn on and shut down your computer at
least once before you install any cards or connect the computer to a docking device or other external device, such as a printer.
6 Connect to the Internet, if applicable. See "Connecting to the Internet" on page 17 for more information.
5 Internet service wireless router laptop computer with wireless network card 1 cable or DSL modem laptop computer with network adapter 2 3
Connecting to the Internet
To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP). If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall connector before you set up your Internet connection. If you are using a DSL or cable/satellite modem connection, contact your ISP or cellular phone service for setup instructions.
Setting Up Your Internet Connection
To set up an Internet connection with a desktop shortcut provided by your ISP: 1 Save and close any open files, and exit any open programs. 2 Double-click the ISP icon on the Microsoft Windows desktop. 3 Follow the instructions on the screen to complete the setup. If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP perform the steps in the appropriate , section below. NOTE: If you cannot connect to the Internet, see the Dell Technology Guide. If you have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later. NOTE: Have your ISP information ready. If you do not have an ISP, consult the Connect to the Internet wizard.

NOTE: In order to take advantage of the dual-channel bandwidth capability, both memory slots must be populated. NOTE: The available memory displayed does not reflect the complete maximum memory installed because some memory is reserved for system files.
Ports and Connectors Audio IEEE 1394a Mini-Card support (internal expansion slots) microphone connector, stereo headphone/speakers connector 4-pin connector Vostro 1310, 1510, and 1710: one Mini-Card slot one dedicated Mini-Card slot for WLAN one USB-based daughter card with Bluetooth wireless technology (Dell Wireless 360) Network adapter USB RJ-45 port Vostro 1310 and 1510: four USB ports Vostro 1710: six USB ports Video Communications Modem Network adapter supports external USB modem Vostro 1310, 1510, and 1710: 10/100/1000 Ethernet LAN on system board Wireless internal support for PCI-e Mini-Card WLAN and card with Bluetooth V2.0 wireless technology 15-pin VGA video connector
NOTE: Optional video controller upgrades are available for your computer subject to availability at the time of purchase.
Video type Vostro 1310, 1510, and 1710 integrated: integrated on system board discrete video card
Video (continued) Video controller Vostro 1310 and 1510 discrete: NVIDIA GeForce 8400M GS, 64 bit Vostro 1710 discrete: NVIDIA GeForce 8600M GS, 128 bit Video memory Vostro 1310, 1510, and 1710 integrated: up to 256 MB of shared memory Vostro 1310 discrete: 128 MB Vostro 1510 discrete: 256 MB Vostro 1710 discrete: 256 MB LCD interface Audio Audio type Audio codec Stereo conversion Interfaces: Internal External Speaker Azalia microphone-in connector, stereo headphone/speakers connector Vostro 1310: one 4-ohm speaker Vostro 1510 and 1710: two 4-ohm speakers Internal speaker amplifier Volume controls 2W program menus, media controls high-definition audio (HDA) Realtek ALC268 24-bit (analog-to-digital and digital-toanalog) LVDS
Display Type (active-matrix TFT) WXGA anti-glare (Vostro 1310 and 1510) WXGA TrueLife (Vostro 1310) WXGA+ anti-glare (Vostro 1510 and 1710) WXGA+ TrueLife (Vostro 1510) WUXGA TrueLife (Vostro 1510 and 1710) Dimensions: Height Vostro 1310: 178.8 mm (7.03 inches) Vostro 1510: 208.9 mm (8.224 inches) Vostro 1710: 245.0 mm (9.64 inches) Width Vostro 1310: 286 mm (11.26 inches) Vostro 1510: 333.1 mm (13.114 inches) Vostro 1710: 383.0 mm (15.0 inches) Diagonal Vostro 1310: 339.5 mm (13.366 inches) Vostro 1510: 393.2 mm (15.48 inches) Vostro 1710: 431.71 mm (17.0 inches) Maximum resolutions: WXGA WXGA anti-glare WXGA with TrueLife 1280 x 800 (Vostro 1310 and 1510) 1280 x 800 (Vostro 1510 and 1710) 1280 x 800 (Vostro 1310 and 1510)

Physical (continued) Width Vostro 1310: 317 mm (12.480 inches) Vostro 1510: 357 mm (14.055 inches) Vostro 1710: 393 mm (15.472 inches) Depth Vostro 1310: 243.2 mm (9.575 inches) Vostro 1510: 258 mm (10.157 inches) Vostro 1710: 286 mm (11.26 inches) Weight Vostro 1310: minimum 2.1 kg (4.630 lb) with 4-cell battery Vostro 1510: minimum 2.8 kg (6.173 lb) with 6-cell battery Vostro 1710: minimum 3.41kg (7.51 lb) with 8-cell battery Environmental Temperature range: Operating Storage Relative humidity (maximum): Operating Storage 10% to 90% (noncondensing) 5% to 95% (noncondensing) 0 to 35C (32 to 95F) 40 to 65C (40 to 149F)
Environmental (continued) Maximum vibration (using a random vibration spectrum that simulates user environment): Operating Storage Maximum shock (measured with hard drive in operating status and a 2-ms half-sine pulse for operating. Also measured with hard drive in head-parked position and a 2-ms halfsine pulse for storage): Operating Storage Camera (Optional) Still resolution 1.3 mega-pixel 142 G 163 G 0.66 GRMS 1.3 GRMS

Troubleshooting

CAUTION: To guard against the likelihood of electric shock, laceration by moving fan blades, or other expected injuries, always unplug your computer from the electrical outlet before opening the cover. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.

Power Lights

The two-color power-button light located on the front of the computer illuminates and blinks or remains solid to indicate different states: If the power light is off, the computer is either turned off or is not receiving power. If the power light is steady blue and the computer is not responding, ensure that the display is connected and powered on. If the power light is blinking blue, the computer is in standby mode. Press a key on the keyboard, move the mouse, or press the power button to resume normal operation. If the power light is blinking amber, the computer is receiving electrical power, a device such as a memory module or graphics card might be malfunctioning or incorrectly installed. If the power light is steady amber, there may be a power problem or an internal device malfunction.

Beep Codes

Your computer might emit a series of beeps during start-up if the monitor cannot display errors or problems. This series of beeps, called a beep code, identifies a problem. One possible beep code consists of repetitive three short beeps. This beep code tells you that the computer encountered a possible motherboard failure.

If your computer beeps during start-up: 1 Write down the beep code. 2 Run the Dell Diagnostics to identify a more serious cause (see "Dell Diagnostics" on page 42).
Code Description (repetitive short beeps) 1 Suggested Remedy
BIOS checksum Contact Dell. failure. Possible motherboard failure. No memory modules are detected
1 If you have two or more memory modules
installed, remove the modules, reinstall one module (see your Service Manual at support.dell.com), and then restart the computer. If the computer starts normally, reinstall an additional module. Continue until you have identified a faulty module or reinstalled all modules without error. 2 If available, install good memory of the same type into your computer see your Service Manual at support.dell.com). 3 If the problem persists, contact Dell. Contact Dell.
1 Ensure that no special memory
Possible system board failure RAM Read/Write failure
module/memory connector placement requirements exist (see your Service Manual at support.dell.com). 2 Verify that the memory modules that you are installing are compatible with your computer (see your Service Manual at support.dell.com). 3 If the problem persists, contact Dell.
Code Description (repetitive short beeps) 5 Real-time clock failure. Possible battery failure or motherboard failure. Video BIOS Test Failure CPU-cache test failure

Suggested Remedy

1 Replace the battery (see your Service Manual

at support.dell.com).

2 If the problem persists, contact Dell.
Contact Dell. Contact Dell.

Error Messages

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared.
A U X I L I A R Y D E V I C E F A I L U R E The touch pad or external mouse may be faulty. For an external mouse, check the cable connection. Enable the Pointing Device option in the system setup program. See your Service Manual at support.dell.com for more information. If the problem persists, contact Dell (see "Contacting Dell" on page 69). B A D C O M M A N D O R F I L E N A M E Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname. C A C H E D I S A B L E D D U E T O F A I L U R E The primary cache internal to the microprocessor has failed. Contact Dell (see "Contacting Dell" on page 69). CD D R I V E C O N T R O L L E R F A I L U R E The CD drive does not respond to
commands from the computer.

D A T A E R R O R The hard drive cannot read the data. D E C R E A S I N G A V A I L A B L E M E M O R Y One or more memory modules may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. D I S K C : F A I L E D I N I T I A L I Z A T I O N The hard drive failed initialization. Run the hard drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42).
D R I V E N O T R E A D Y The operation requires a hard drive in the bay before it can continue. Install a hard drive in the hard drive bay. See your Service Manual at support.dell.com for more information. E R R O R R E A D I N G P C M C I A C A R D The computer cannot identify the ExpressCard. Reinsert the card or try another card. See your Service Manual at support.dell.com for more information. E X T E N D E D M E M O R Y S I Z E H A S C H A N G E D The amount of memory recorded in nonvolatile memory (NVRAM) does not match the memory installed in the computer. Restart the computer. If the error appears again, contact Dell (see "Contacting Dell" on page 69). T H E F I L E B E I N G C O P I E D I S T O O L A R G E F O R T H E D E S T I N A T I O N D R I V E The file that you are trying to copy is too large to fit on the disk, or the disk is full. Try copying the file to a different disk or use a larger capacity disk. A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? < > | Do not use these characters in filenames. G A T E A F A I L U R E A memory module may be loose. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. G E N E R A L F A I L U R E The operating system is unable to carry out the command. The message is usually followed by specific informationfor example, Printer out of paper. Take the appropriate action. H A R D - D I S K D R I V E C O N F I G U R A T I O N E R R O R The computer cannot identify the drive type. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42). H A R D - D I S K D R I V E C O N T R O L L E R F A I L U R E 0 The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42). H A R D - D I S K D R I V E F A I L U R E The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD.

S E C T O R N O T F O U N D The operating system cannot locate a sector on the hard drive. You may have a defective sector or corrupted FAT on the hard drive. Run the Windows error-checking utility to check the file structure on the hard drive. See Windows Help and Support for instructions (click Start Help and Support). If a large number of sectors are defective, back up the data (if possible), and then reformat the hard drive. S E E K E R R O R The operating system cannot find a specific track on the hard

Control Panel Programs

drive.
S H U T D O W N F A I L U R E A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42).
T I M E - O F - D A Y C L O C K L O S T P O W E R System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery. If the problem persists, try to restore the data by entering the system setup program, then immediately exit the program (see your Service Manual at support.dell.com). If the message reappears, contact Dell (see "Contacting Dell" on page 69). T I M E - O F - D A Y C L O C K S T O P P E D The reserve battery that supports the system configuration settings may require recharging. Connect your computer to an electrical outlet to charge the battery. If the problem persists, contact Dell (see "Contacting Dell" on page 69). T I M E - O F - D A Y N O T S E T - P L E A S E R U N T H E S YS T E M S E T U P P R O G R A M The time or date stored in the system setup program does not match the system clock. Correct the settings for the Date and Time options. See your Service Manual at support.dell.com for more information. T I M E R C H I P C O U N T E R 2 F A I L E D A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42). U N E X P E C T E D I N T E R R U P T I N P R O T E C T E D M O D E The keyboard controller may be malfunctioning, or a memory module may be loose. Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 42).

C H E C K T H E S O F T W A R E D O C U M E N T A T I O N If necessary, uninstall and then

reinstall the program.

A program is designed for an earlier Microsoft Windows operating system
RUN THE PROGRAM COMPATIBILITY WIZARD
Windows XP: The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-XP operating system environments. 1 Click Start All Programs Accessories Program Compatibility Wizard Next. 2 Follow the instructions on the screen. Windows Vista: The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows Vista operating system environments. 1 Click Start Control Panel Programs Use an older program with this version of Windows. 2 In the welcome screen, click Next. 3 Follow the instructions on the screen.
A solid blue screen appears

Other software problems

CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION
Ensure that the program is compatible with the operating system installed on your computer. Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. Ensure that the program is installed and configured properly. Verify that the device drivers do not conflict with the program. If necessary, uninstall and then reinstall the program.
BACK UP YOUR FILES IMMEDIATELY
Use a virus-scanning program to check the hard drive, floppy disks, CDs, or DVDs Save and close any open files or programs and shut down your computer through the Start menu
Dell Technical Update Service
The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications. To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate.

Dell Support Utility

The Dell Support Utility is installed on your computer and available from the Dell Support, , icon on the taskbar or from the Start button. Use this support utility for self-support information, software updates, and health scans of your computing environment.
Accessing the Dell Support Utility
Access the Dell Support Utility from the Start menu.
icon on the taskbar or from the
If the Dell Support icon does not appear in your taskbar: 1 Click Start All Programs Dell Support Dell Support Settings. 2 Ensure that the Show icon on the taskbar option is checked. NOTE: If the Dell Support Utility is not available from the Start menu, go to support.dell.com and download the software. The Dell Support Utility is customized for your computing environment. The icon in the taskbar functions differently when you click, doubleclick, or right-click the icon.

Using the Drivers and Utilities Media
If using Device Driver Rollback or System Restore (see "Restoring Your Operating System" on page 54) does not resolve the problem, reinstall the driver from your Drivers and Utilities media. 1 With the Windows desktop displayed, insert your Drivers and Utilities media. If this is your first time to use the Drivers and Utilities media, go to step 2. If not, go to step 5. 2 When the Drivers and Utilities media installation program starts, follow the prompts on the screen. NOTE: In most cases, the Drivers and Utilities program starts running
automatically. If it does not, start Windows Explorer, click your media drive directory to display the media contents, and then double-click the autorcd.exe file.
3 When the InstallShield Wizard Complete window appears, remove the Drivers and Utilities media and click Finish to restart the computer. 4 When you see the Windows desktop, reinsert the Drivers and Utilities media. 5 At the Welcome Dell System Owner screen, click Next. NOTE: The Drivers and Utilities program displays drivers only for hardware
that came installed in your computer. If you installed additional hardware, the drivers for the new hardware might not be displayed. If those drivers are not displayed, exit the Drivers and Utilities program. For drivers information, see the documentation that came with the device.
A message stating that the Resource media is detecting hardware in your computer appears. The drivers that are used by your computer are automatically displayed in the My DriversThe ResourceCD has identified these components in your system window. 6 Click the driver that you want to reinstall and follow the instructions on the screen. If a particular driver is not listed, then that driver is not required by your operating system.
Manually Reinstalling Drivers
After extracting the driver files to your hard drive as described in the previous section: 1 Click the Windows Vista Start button 2 Click Properties Device Manager. NOTE: The User Account Control window may appear. If you are an
3 Double-click the type of device for which you are installing the driver (for example, Audio or Video). 4 Double-click the name of the device for which you are installing the driver. 5 Click the Driver tab Update Driver Browse my computer for driver software.
6 Click Browse and browse to the location to which you previously copied the driver files. 7 When the name of the appropriate driver appears, click the name of the driver OK Next. 8 Click Finish and restart your computer.
Restoring Your Operating System
You can restore your operating system in the following ways: Microsoft Windows System Restore returns your computer to an earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and preserving data files. Dell PC Restore by Symantec (available in Windows XP) and Dell Factory Image Restore (available in Windows Vista) returns your hard drive to the operating state it was in when you purchased the computer. Both permanently delete all data on the hard drive and remove any programs installed after you received the computer. Use Dell PC Restore or Dell Factory Image Restore only if System Restore did not resolve your operating system problem. If you received an Operating System disc with your computer, you can use it to restore your operating system. However, using the Operating System disc also deletes all data on the hard drive. Use the disc only if System Restore did not resolve your operating system problem.

stating that you that you must log on as administrator. Click Quit, and then log on as a local administrator.
NOTE: If the partition for PC Restore does not exist on your computer hard
drive, a message appears stating that the partition was not found. Click Quit; there is no partition to delete.
4 Click OK to remove the PC Restore partition on the hard drive. 5 Click Yes when a confirmation message appears. The PC Restore partition is deleted and the newly available disk space is added to the free space allocation on the hard drive. 6 Right-click Local Disk (C) in Windows Explorer, click Properties, and verify that the additional disk space is available as indicated by the increased value for Free Space. 7 Click Finish to close the PC Restore Removal window and restart the computer.
Windows Vista: Dell Factory Image Restore
1 Turn on the computer. When the Dell logo appears, press <F8> several times to access the Vista Advanced Boot Options Window. 2 Select Repair Your Computer. The System Recovery Options window appears. 58
3 Select a keyboard layout and click Next. 4 To access the recovery options, log on as a local user. To access the command prompt, type administrator in the User name field, then click OK. 5 Click Dell Factory Image Restore. NOTE: Depending upon your configuration, you may need to select Dell
Factory Tools, then Dell Factory Image Restore.
The Dell Factory Image Restore welcome screen appears. 6 Click Next. The Confirm Data Deletion screen appears. NOTICE: If you do not want to proceed with Factory Image Restore, click Cancel. 7 Click the checkbox to confirm that you want to continue reformatting the hard drive and restoring the system software to the factory condition, then click Next. The restore process begins and may take five or more minutes to complete. A message appears when the operating system and factory-installed applications have been restored to factory condition. 8 Click Finish to restart the computer.
Using the Operating System Media

Before you Begin

If you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver, first try using Windows Device Driver Rollback. See "Returning to a Previous Device Driver Version" on page 52. If Device Driver Rollback does not resolve the problem, then use Microsoft Windows System Restore to return your operating system to the operating state it was in before you installed the new device driver. NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer.

Technical Support and Customer Service
Dell's support service is available to answer your questions about Dell hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers. To contact Dell's support service, see "Before You Call" on page 67, and then see the contact information for your region or go to support.dell.com.

DellConnect

DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect.

Online Services

You can learn about Dell products and services on the following websites: www.dell.com www.dell.com/ap (Asian/Pacific countries only) www.dell.com/jp (Japan only) www.euro.dell.com (Europe only) www.dell.com/la (Latin American and Caribbean countries) www.dell.ca (Canada only) You can access Dell Support through the following websites and e-mail addresses: Dell Support websites support.dell.com support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) 64
Dell Support e-mail addresses mobile_support@us.dell.com support@us.dell.com la-techsupport@dell.com (Latin America and Caribbean countries only) apsupport@dell.com (Asian/Pacific countries only)
Dell Marketing and Sales e-mail addresses apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.com (Canada only)
Anonymous file transfer protocol (FTP) ftp.dell.com Log in as user: anonymous, and use your e-mail address as your password.

AutoTech Service

Dell's automated support serviceAutoTechprovides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers. When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For the telephone number to call for your region, see "Contacting Dell" on page 69.
Automated Order-Status Service
To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call for your region, see "Contacting Dell" on page 69.

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call for your region, see "Contacting Dell" on page 69.

Product Information

If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see "Contacting Dell" on page 69.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows: 1 Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box. For the telephone number to call for your region, see "Contacting Dell" on page 69. Include a copy of the invoice and a letter describing the reason for the return. 2 Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 68), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see "Contacting Dell" on page 69). 3 Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit. 4 Pack the equipment to be returned in the original (or equivalent) packing materials. You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted. Returns that are missing any of the preceding requirements will be refused at Dells receiving dock and returned to you.

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dells automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of your computer). Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 68). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available. CAUTION: Before working inside your computer, follow the safety instructions in your Product Information Guide.

reinstalling drivers, 51 software, 51 reinstalling software, 51
Service Manual, 62 setup, 15

views front, 7

Windows Vista Device Driver Rollback, 52 Factory Image Restore, 56 Program Compatibility wizard, 48 reinstalling, 61 System Restore, 54 Windows XP Device Driver Rollback, 52 Files and Settings Transfer Wizard, 19 PC Restore, 56 reinstalling, 61 System Restore, 54 wizards Files and Settings Transfer Wizard, 19 Program Compatibility wizard, 48

ExpressCard/54 slot air vents network connector battery
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your Dell computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire. The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell computer. Do not use a battery from other computers with your computer. CAUTION: Before removing or replacing the battery, turn off the computer, disconnect the AC adapter from the electrical outlet and the computer, disconnect the modem from the wall connector and computer, and remove any other external cables from the computer.
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For more information about the battery, see the Dell Technology Guide at support.dell.com.

Wireless Switch

Use the wireless switch to locate networks or to enable or disable wireless network devices. For more information about the wireless switch, see the Dell Technology Guide on your computer or at support.dell.com. For information about connecting to the Internet, see "Connecting to the Internet" on page 13.
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Setting Up Your Computer

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage. NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself, and pull firmly but gently to avoid damaging the cable. When you wrap the AC adapter cable, ensure that you follow the angle of the connector on the AC adapter to avoid damaging the cable. 1 Connect the AC adapter to the AC adapter connector on the computer and to the electrical outlet.
2 Connect the network cable (not provided) (optional).
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3 Connect USB devices, such as a mouse or keyboard (optional).
4 Connect IEEE 1394 devices, such as a media player (optional).
5 Open the computer display and press the power button to turn on the computer.
NOTE: It is recommended that you turn on and shut down your computer at

least once before you install any cards or connect the computer to a docking device or other external device, such as a printer.
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6 Connect to the Internet (optional). See "Connecting to the Internet" on page 13 for more information.
5 Internet service wireless router laptop computer with wireless network card 1 cable or DSL modem laptop computer with network adapter 2 3
Connecting to the Internet
NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP). If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall connector before you set up your Internet connection. If you are using a DSL or cable/satellite modem connection, contact your ISP or cellular phone service for setup instructions.
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Setting Up Your Internet Connection
To set up an Internet connection with a desktop shortcut provided by your ISP: 1 Save and close any open files, and exit any open programs. 2 Double-click the ISP icon on the Microsoft Windows desktop. 3 Follow the instructions on the screen to complete the setup. If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP perform the steps in the appropriate , section below. NOTE: If you cannot connect to the Internet, see the Dell Technology Guide. If you have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later. NOTE: Have your ISP information ready. If you do not have an ISP, consult the Connect to the Internet wizard.
Microsoft Windows XP Operating System
1 Save and close any open files, and exit any open programs. 2 Click StartInternet ExplorerConnect to the Internet. 3 In the next window, click the appropriate option: If you do not have an ISP, click Choose from a list of Internet service providers (ISPs). If you have already obtained setup information from your ISP but you did not receive a setup CD, click Set up my connection manually. If you have a setup CD, click Use the CD I got from an ISP.
4 Click Next. If you selected Set up my connection manually in step 3, continue to step 5. Otherwise, follow the instructions on the screen to complete the setup. NOTE: If you do not know which type of connection to select, contact

your ISP.

5 Click the appropriate option under How do you want to connect to the Internet?, and click Next. 6 Use the setup information provided by your ISP to complete the setup.
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Microsoft Windows Vista

1 Save and close any open files, and exit any open programs. 2 Click the Windows Vista Start button Control Panel 3 Under Network and Internet, click Connect to the Internet. 4 In the Connect to the Internet window, click either Broadband (PPPoE) or Dial-up, depending on how you want to connect: Choose Broadband if you will use a DSL, satellite modem, cable TV modem, or Bluetooth wireless technology connection. Chose Dial-up if you will use a dial-up modem or ISDN. NOTE: If you do not know which type of connection to select, click Help me

choose or contact your ISP.
5 Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup.
Transferring Information to a New Computer
1 Click the Windows Vista Start button , and then click Transfer files and settingsStart Windows Easy Transfer. 2 In the User Account Control dialog box, click Continue. 3 Click Start a new transfer or Continue a transfer in progress. Follow the instructions provided on the screen by the Windows Easy Transfer wizard.
Windows XP provides the Files and Settings Transfer Wizard to move data from a source computer to a new computer. You can transfer the data to the new computer over a network or serial connection, or you can store it on removable media, such as a writable CD, for transfer to the new computer.
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NOTE: You can transfer information from an old computer to a new computer by directly connecting a serial cable to the input/output (I/O) ports of the two computers.
For instructions on setting up a direct cable connection between two computers, see Microsoft Knowledge Base Article #305621, titled How to Set Up a Direct Cable Connection Between Two Computers in Windows XP. This information may not be available in certain countries.
For transferring information to a new computer, you must run the Files and Settings Transfer Wizard.
Running the Files and Settings Transfer Wizard With the Operating System Media
NOTE: This procedure requires the Operating System media. This media is optional and may not be included with certain computers. To prepare a new computer for the file transfer: 1 Open the Files and Settings Transfer Wizard: click StartAll Programs AccessoriesSystem ToolsFiles and Settings Transfer Wizard. 2 When the Files and Settings Transfer Wizard welcome screen appears, click Next. 3 On the Which computer is this? screen, click New ComputerNext. 4 On the Do you have a Windows XP CD? screen, click I will use the wizard from the Windows XP CDNext. 5 When the Now go to your old computer screen appears, go to your old or source computer. Do not click Next at this time. To copy data from the old computer: 1 On the old computer, insert the Windows XP Operating System media. 2 On the Welcome to Microsoft Windows XP screen, click Perform additional tasks. 3 Under What do you want to do?, click Transfer files and settingsNext. 4 On the Which computer is this? screen, click Old ComputerNext. 5 On the Select a transfer method screen, click the transfer method you prefer.

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6 On the What do you want to transfer? screen, select the items you want to transfer and click Next. After the information has been copied, the Completing the Collection Phase screen appears. 7 Click Finish. To transfer data to the new computer: 1 On the Now go to your old computer screen on the new computer, click Next. 2 On the Where are the files and settings? screen, select the method you chose for transferring your settings and files and click Next. The wizard reads the collected files and settings and applies them to your new computer. When all of the settings and files have been applied, the Finished screen appears. 3 Click Finished and restart the new computer.
Running the Files and Settings Transfer Wizard Without the Operating System Media
To run the Files and Settings Transfer Wizard without the Operating System media, you must create a wizard disk that will allow you to create a backup image file to removable media. To create a wizard disk, use your new computer with Windows XP and perform the following steps: 1 Open the Files and Settings Transfer Wizard: click StartAll Programs AccessoriesSystem ToolsFiles and Settings Transfer Wizard. 2 When the Files and Settings Transfer Wizard welcome screen appears, click Next. 3 On the Which computer is this? screen, click New ComputerNext. 4 On the Do you have a Windows XP CD? screen, click I want to create a Wizard Disk in the following driveNext. 5 Insert the removable media, such as a writable CD, and click OK.
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6 When the disk creation completes and the Now go to your old computer message appears, do not click Next. 7 Go to the old computer. To copy data from the old computer: 1 On the old computer, insert the wizard disk, and click StartRun. 2 In the Open field on the Run window, browse to the path for fastwiz (on the appropriate removable media) and click OK. 3 On the Files and Settings Transfer Wizard welcome screen, click Next. 4 On the Which computer is this? screen, click Old ComputerNext. 5 On the Select a transfer method screen, click the transfer method you prefer. 6 On the What do you want to transfer? screen, select the items you want to transfer and click Next. After the information has been copied, the Completing the Collection Phase screen appears. 7 Click Finish. To transfer data to the new computer: 1 On the Now go to your old computer screen on the new computer, click Next. 2 On the Where are the files and settings? screen, select the method you chose for transferring your settings and files and click Next. Follow the instructions on the screen. The wizard reads the collected files and settings and applies them to your new computer. When all of the settings and files have been applied, the Finished screen appears. 3 Click Finished and restart the new computer. NOTE: For more information about this procedure, search support.dell.com for document #154781 (What Are The Different Methods To Transfer Files From My Old Computer To My New Dell Computer Using the Microsoft Windows XP Operating System?). NOTE: Access to the Dell Knowledge Base document may not be available in certain countries.

Contact Dell. Contact Dell.

Error Messages

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared.
A U X I L I A R Y D E V I C E F A I L U R E The touch pad or external mouse may be faulty. For an external mouse, check the cable connection. Enable the Pointing Device option in the system setup program. See your Service Manual at support.dell.com for more information. If the problem persists, contact Dell (see "Contacting Dell" on page 64). B A D C O M M A N D O R F I L E N A M E Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname. C A C H E D I S A B L E D D U E T O F A I L U R E The primary cache internal to the microprocessor has failed. Contact Dell (see "Contacting Dell" on page 64). CD D R I V E C O N T R O L L E R F A I L U R E The CD drive does not respond to
commands from the computer.
D A T A E R R O R The hard drive cannot read the data. D E C R E A S I N G A V A I L A B L E M E M O R Y One or more memory modules may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. D I S K C : F A I L E D I N I T I A L I Z A T I O N The hard drive failed initialization. Run the hard drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 38).
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D R I V E N O T R E A D Y The operation requires a hard drive in the bay before it can continue. Install a hard drive in the hard drive bay. See your Service Manual at support.dell.com for more information. E R R O R R E A D I N G P C M C I A C A R D The computer cannot identify the ExpressCard. Reinsert the card or try another card. See your Service Manual at support.dell.com for more information. E X T E N D E D M E M O R Y S I Z E H A S C H A N G E D The amount of memory recorded in nonvolatile memory (NVRAM) does not match the memory installed in the computer. Restart the computer. If the error appears again, contact Dell (see "Contacting Dell" on page 64). T H E F I L E B E I N G C O P I E D I S T O O L A R G E F O R T H E D E S T I N A T I O N D R I V E The file that you are trying to copy is too large to fit on the disk, or the disk is full. Try copying the file to a different disk or use a larger capacity disk. A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? < > | Do not use these characters in filenames. G A T E A F A I L U R E A memory module may be loose. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. G E N E R A L F A I L U R E The operating system is unable to carry out the command. The message is usually followed by specific informationfor example, Printer out of paper. Take the appropriate action. H A R D - D I S K D R I V E C O N F I G U R A T I O N E R R O R The computer cannot identify the drive type. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 38). H A R D - D I S K D R I V E C O N T R O L L E R F A I L U R E 0 The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive (see the Service Manual on support.dell.com), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 38).

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MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE
A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information.
M E M O R Y A L L O C A T I O N E R R O R The software you are attempting to run is conflicting with the operating system, another program, or a utility. Shut down the computer, wait 30 seconds, and then restart it. Try to run the program again. If the error message still appears, see the software documentation. MEMORY DATA LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING V A L U E A memory module may be faulty or improperly seated. Reinstall the
memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information.
MEMORY ODD/EVEN LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING V A L U E A memory module may be faulty or improperly seated. Reinstall the
MEMORY WRITE/READ FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE A
memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information.
N O B O O T D E V I C E A V A I L A B L E The computer cannot find the hard drive. If the hard drive is your boot device, ensure that the drive is installed, properly seated, and partitioned as a boot device. N O B O O T S E C T O R O N H A R D D R I V E The operating system may be corrupted. Contact Dell (see "Contacting Dell" on page 64). N O T I M E R T I C K I N T E R R U P T A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 38). NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME PROGRAMS AND TRY AGAIN
You have too many programs open. Close all windows and open the program that you want to use. 36
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X:\ IS NOT ACCESSIBLE.

T H E D E V I C E I S N O T R E A D Y Insert a disk into the

drive and try again.

W A R N I N G : B A T T E R Y I S C R I T I C A L L Y L O W The battery is running out of charge. Replace the battery, or connect the computer to an electrical outlet; otherwise, activate hibernate mode or shut down the computer.

Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in Lockups and Software Problems (see "Lockups and Software Problems" on page 43) and run the Dell Diagnostics before you contact Dell for technical assistance. 38
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It is recommended that you print these procedures before you begin. NOTICE: The Dell Diagnostics works only on Dell computers. NOTE: The Drivers and Utilities media is optional and may not ship with your

computer.

See your Service Manual at support.dell.com to review your computers configuration information, and ensure that the device that you want to test displays in the system setup program and is active. Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media.
Starting the Dell Diagnostics From Your Hard Drive
NOTE: If your computer cannot display a screen image, see "Contacting Dell" on

page 64.

1 Ensure that the computer is connected to an electrical outlet that is known to be working properly. 2 Turn on (or restart) your computer. 3 When the DELL logo appears, press <F12> immediately. Select Diagnostics from the start menu and press <Enter>. NOTE: If you wait too long and the operating system logo appears, continue to
wait until you see the Microsoft Windows desktop, and then shut down your computer and try again.
NOTE: If you see a message stating that no diagnostics utility partition has
been found, run the Dell Diagnostics from the Drivers and Utilities media.
4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive, and follow the instructions on the screen.
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Starting the Dell Diagnostics From the Drivers and Utilities Media
1 Insert the Drivers and Utilities media. 2 Shut down and restart the computer. When the DELL logo appears, press <F12> immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the

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E L I M I N A T E I N T E R F E R E N C E Some possible causes of interference are: Power, keyboard, and mouse extension cables Too many devices connected to the same power strip Multiple power strips connected to the same electrical outlet
IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE Save and close any open files and exit any open programs you are not using to see if that resolves the problem. See the software documentation for minimum memory requirements. If necessary, install additional memory (see your Service Manual at support.dell.com). Reseat the memory modules (see your Service Manual at support.dell.com) to ensure that your computer is successfully communicating with the memory. Run the Dell Diagnostics (see "Dell Diagnostics" on page 38). IF YOU EXPERIENCE OTHER MEMORY PROBLEMS Reseat the memory modules (see your Service Manual at support.dell.com) to ensure that your computer is successfully communicating with the memory. Ensure that you are following the memory installation guidelines (see your Service Manual at support.dell.com). Ensure that the memory you are using is supported by your computer. For more information about the type of memory supported by your computer, see "Memory" on page 20. Run the Dell Diagnostics (see "Dell Diagnostics" on page 38).
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Lockups and Software Problems
The computer does not start up
ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO

THE ELECTRICAL OUTLET

The computer stops responding
NOTICE: You may lose data if you are unable to perform an operating system shutdown.
TU R N T H E C O M P U T E R O F F If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds (until the computer turns off), and then restart your computer.
A program stops responding

END THE PROGRAM

1 Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager. 2 Click the Applications tab. 3 Click to select the program that is no longer responding. 4 Click End Task.
A program crashes repeatedly
NOTE: Most software includes installation instructions in its documentation or on a CD or DVD.
C H E C K T H E S O F T W A R E D O C U M E N T A T I O N If necessary, uninstall and then reinstall the program.

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A program is designed for an earlier Microsoft Windows operating system
RUN THE PROGRAM COMPATIBILITY WIZARD
Windows XP: The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-XP operating system environments. 1 Click StartAll ProgramsAccessoriesProgram Compatibility WizardNext. 2 Follow the instructions on the screen. Windows Vista: The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows Vista operating system environments. 1 Click Start Control PanelProgramsUse an older program with this version of Windows. 2 In the welcome screen, click Next. 3 Follow the instructions on the screen.
A solid blue screen appears

Other software problems

CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION Ensure that the program is compatible with the operating system installed on your computer. Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. Ensure that the program is installed and configured properly. Verify that the device drivers do not conflict with the program. If necessary, uninstall and then reinstall the program.
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BACK UP YOUR FILES IMMEDIATELY Use a virus-scanning program to check the hard drive, floppy disks, CDs, or DVDs Save and close any open files or programs and shut down your computer through the Start menu
Dell Technical Update Service
The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications. To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate.

Dell Support Utility

The Dell Support Utility is installed on your computer and available from the Dell Support, , icon on the taskbar or from the Start button. Use this support utility for self-support information, software updates, and health scans of your computing environment.
Accessing the Dell Support Utility
Access the Dell Support Utility from the Start menu.
icon on the taskbar or from the
If the Dell Support icon does not appear in your taskbar: 1 Click StartAll ProgramsDell SupportDell Support Settings. 2 Ensure that the Show icon on the taskbar option is checked. NOTE: If the Dell Support Utility is not available from the Start menu, go to support.dell.com and download the software. The Dell Support Utility is customized for your computing environment. The icon in the taskbar functions differently when you click, double-click, or right-click the icon.

administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action.
3 Click Next and follow the remaining prompts on the screen. In the event that System Restore did not resolve the issue, you may undo the last system restore (see "Undoing the Last System Restore" on page 51). Windows XP: NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click StartAll ProgramsAccessoriesSystem ToolsSystem Restore. 2 Click either Restore my computer to an earlier time or Create a restore point. 3 Click Next and follow the remaining on-screen prompts.
Undoing the Last System Restore
NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. Windows Vista: 1 Click Start
2 In the Start Search box, type System Restore and press <Enter>. 3 Click Undo my last restoration and click Next. Windows XP: 1 Click StartAll ProgramsAccessoriesSystem ToolsSystem Restore. 2 Click Undo my last restoration and click Next.
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Enabling System Restore

NOTE: Windows Vista does not disable System Restore; regardless of low disk space. Therefore, the steps below apply only to Windows XP. If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled: 1 Click StartControl PanelPerformance and MaintenanceSystem. 2 Click the System Restore tab and ensure that Turn off System Restore is unchecked.
Using Dell Factory Image Restore
NOTICE: Using Dell Factory Image Restore permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer. If possible, back up the data before using these options. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem. NOTE: Dell Factory Image Restore may not be available in certain countries or on certain computers. Use Dell Factory Image Restore (Windows Vista) only as the last method to restore your operating system. These options restore your hard drive to the operating state it was in when you purchased the computer. Any programs or files added since you received your computerincluding data filesare permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all data before using Factory Image Restore.

Dell Factory Image Restore (Windows Vista Only)
1 Turn on the computer. When the Dell logo appears, press <F8> several times to access the Vista Advanced Boot Options Window. 2 Select Repair Your Computer. The System Recovery Options window appears. 3 Select a keyboard layout and click Next.
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4 To access the recovery options, log on as a local user. To access the command prompt, type administrator in the User name field, then click OK. 5 Click Dell Factory Image Restore. NOTE: Depending upon your configuration, you may need to select Dell
Factory Tools, then Dell Factory Image Restore.
6 On the Dell Factory Image Restore welcome screen, click Next. The Confirm Data Deletion screen appears. NOTICE: If you do not want to proceed with Factory Image Restore, click Cancel. 7 Click the checkbox to confirm that you want to continue reformatting the hard drive and restoring the system software to the factory condition, then click Next. The restore process begins and may take 5 or more minutes to complete. A message appears when the operating system and factory-installed applications have been restored to factory condition. 8 Click Finish to restart the computer.
Using the Operating System Media

Before you Begin

If you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver, first try using Windows Device Driver Rollback. See "Returning to a Previous Device Driver Version" on page 48. If Device Driver Rollback does not resolve the problem, use Microsoft Windows System Restore to return your operating system to the operating state it was in before you installed the new device driver. See "Using Microsoft Windows System Restore" on page 50. NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer. To reinstall Windows, you need the Dell Operating System media and the Dell Drivers and Utilities media.
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NOTE: The Dell Drivers and Utilities media contains drivers that were installed during the assembly of the computer. Use the Dell Drivers and Utilities media to load any required drivers. Depending on the region from which you ordered your computer, or whether you requested the media, the Dell Drivers and Utilities media and Dell Operating System media may not ship with your computer.

Reinstalling Windows

The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software. 1 Save and close any open files and exit any open programs. 2 Insert the Operating System media. 3 If the Install Windows message appears, click Exit. 4 Restart the computer. When the DELL logo appears, press <F12> immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the

Document/Media/Label Service Tag/Express Service Code Label The Service Tag/Express Service Code is located on your computer. Contents Use the Service Tag to identify your computer when you use support.dell.com or contact support. Enter the Express Service Code to direct your call when contacting support Drivers and Utilities Media A diagnostic program for your computer The Drivers and Utilities media is a CD Drivers for your computer or DVD that may have shipped with your NOTE: Drivers and documentation updates computer. can be found at support.dell.com. Notebook System Software (NSS) Readme files
NOTE: Readme files may be included on
your media to provide last-minute updates about technical changes to your computer or advanced technical-reference material for technicians or experienced users. Operating System Media The Operating System media is a CD or DVD that may have shipped with your computer. Reinstall your operating system.
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Document/Media/Label Safety, Regulatory, Warranty, and Support Documentation This type of information may have shipped with your computer. For additional regulatory information, see the Regulatory Compliance Homepage on www.dell.com at the following location: www.dell.com/regulatory_compliance. Service Manual The Service Manual for your computer can be found at support.dell.com. Dell Technology Guide The Dell Technology Guide is available at support.dell.com.
Contents Warranty information Terms and Conditions (U.S. only) Safety instructions Regulatory information Ergonomics information End User License Agreement How to remove and replace parts How to configure system settings How to troubleshoot and solve problems About your operating system Using and maintaining peripherals Understanding technologies such as RAID, Internet, Bluetooth wireless technology, e-mail, and so on. Provides your operating system product key.
Microsoft Windows License Label Your Microsoft Windows License is located on your computer.
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Getting Help

Obtaining Assistance
CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets. If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem: 1 See "Solving Problems" on page 40for information and procedures that pertain to the problem your computer is experiencing. 2 See "Dell Diagnostics" on page 38 for procedures on how to run Dell Diagnostics. 3 Fill out the "Diagnostics Checklist" on page 63. 4 Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 60 for a more extensive list of Dell Support online. 5 If the preceding steps have not resolved the problem, see "Contacting Dell" on page 64. NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures. NOTE: Dell's Express Service Code system may not be available in all countries. When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions. For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 60. NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

phone numbers, 64 power problems, 41 power light, 45 conditions, 41 printer connecting, 13 setting up, 13 66
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telephone numbers, 64 transferring information to a new computer, 15 troubleshooting Dell Diagnostics, 38 restore to previous state, 50
Windows Vista Dell Factory Image Restore, 52 Program Compatibility wizard, 44 System Restore, 50 Windows XP Device Driver Rollback, 48 Files and Settings Transfer Wizard, 15 reinstalling, 57 System Restore, 50 wizards Files and Settings Transfer Wizard, 15 Program Compatibility wizard, 44
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