The Netherlands Norway Portugal Spain Sweden/Finland Switzerland United Kingdom
Cnc8000 P 160 SD Gn 51 P DN889A ABM DN889A ABH DN889A ABN DN889A AB2 Asia Pacific Australia Belgium Brazil Czech Republic Denmark Europe France French Canada Germany Greece Hong Kong Hungary Iceland India Israel Italy Japan Japan English Korea DN889A UUF DN889A ABG DN889A UUG DN889A AC4 DN889A AKB DN889A ABY DN889A ABB DN889A ABF DN889A ABC DN889A ABD DN889A AB7 DN889A AB5 DN889A AKC DN889A A2M DN889A ACJ DN889A ABT DN889A ABZ DN889A ABJ DN889A ACF DN889A AB1 Latin America The Netherlands Norway Peoples Republic of China Poland Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Taiwan Thailand Turkey United Kingdom United States
DN889A AKD DN889A AB9 DN889A ACB DN889A ABV DN889A AKN DN889A ABE DN889A AK8 DN889A UUZ DN889A AB0 DN889A AKL DN889A AB8 DN889A ABU DN889A ABA
Cnc8000 P 160 SD Gn DN890A ABM DN890A ABH DN890A ABN DN890A AB2 Asia Pacific Australia Belgium Brazil Czech Republic Denmark Europe France French Canada Germany Greece Hong Kong Hungary Iceland India Israel Italy Japan Japan English Korea Cnc8000 Belgium Denmark Europe France Germany Greece Iceland Italy P 160 DN890A UUF DN890A ABG DN890A UUG DN890A AC4 DN890A AKB DN890A ABY DN890A ABB DN890A ABF DN890A ABC DN890A ABD DN890A AB7 DN890A AB5 DN890A AKC DN890A A2M DN890A ACJ DN890A ABT DN890A ABZ DN890A ABJ DN890A ACF DN890A AB1 SW Latin America The Netherlands Norway Peoples Republic of China Poland Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Taiwan Thailand Turkey United Kingdom United States Gj 51 P DJ241A ABH DJ241A ABN DJ241A AB9 DJ241A ABE DJ241A AK8 DJ241A UUZ DJ241A ABU
DN890A AKD DN890A AB9 DN890A ACB DN890A ABV DN890A AKN DN890A ABE DN890A AK8 DN890A UUZ DN890A AB0 DN890A AKL DN890A AB8 DN890A ABU DN890A ABA
DJ241A UUG DJ241A ABY DJ241A ABB DJ241A ABF DJ241A ABD DJ241A AB7 DJ241A A2M DJ241A ABZ
Cnc8000 Europe Cnc8000 RP 150 RP 150 UW Gj 51 P DU250S#ABB XD Gi 25 P
Peoples Republic of China Cnc8000 RP 150
DT818P#AB2 XD Gp DJ244A#ABN DJ244A#AKD DJ244A#AB9 DJ244A#ACB DJ244A#ABV DJ244A#AKN DJ244A#ABE DJ244A#AK8 DJ244A#UUZ DJ244A#AB8 DJ244A#ABU
Belgium Czech Republic Denmark Europe France Germany Greece Hungary Iceland Israel Italy The Netherlands Cnc8000 RP 150
DJ244A#UUG DJ244A#AKB DJ244A#ABY DJ244A#ABB DJ244A#ABF DJ244A#ABD DJ244A#AB7 DJ244A#AKC DJ244A#A2M DJ244A#ABT DJ244A#ABZ DJ244A#ABH XD

Latin America Peoples Republic of China Spain Sweden/Finland Switzerland Taiwan United Kingdom United States Gn 51 2
DN912A ABE DN912A AK8 DN912A UUZ DN912A AB0 DN912A ABU DN912A ABA
Asia Pacific Australia Belgium Europe France French Canada Germany Italy Japan Korea Hong Kong
DN913A UUF DN913A ABG DN913A UUG DN913A ABB DN913A ABF DN913A ABC DN913A ABD DN913A ABZ DN913A ABJ DN913A AB1 DN913A AB5
Latin America Peoples Republic of China Spain Sweden/Finland Switzerland Taiwan United Kingdom United States

DN913A ABM DN913A AB2

DN913A ABE DN913A AK8 DN913A UUZ DN913A AB0 DN913A ABU DN913A ABA
Cnw8000 Asia Pacific Cnw8000 Asia Pacific Cnw8000 Japan Cnw8000 Japan Cnw8000 Europe France Germany Italy Cnw8000 Asia Pacific Cnw8000 P 160 P 170 P 170 P 170 P 170 P 170 P 170 UW Gm 51 P DU534P UUF UW Gd Japan Gd 10 P DU529P ABJ

DU535P UUF UW

DU530P ABJ UW Gd 51 P
DU531P ABJ SW Gk 51 P DQ556A ABJ DQ556A ABU DQ556A ABA
DQ556A ABB DQ556A ABF DQ556A ABD DQ556A ABZ XW
Japan United Kingdom United States Gm 51 P

DU532P UUF XW Gi 51 P

Peoples Republic of China Cnw8000 Asia Pacific Cnw8000 P 150 P 150

DT821P AB2 XW Gm 51 P

DU533P UUF XW Gi 51 P
Peoples Republic of China Cnw8000 P 170
DT820P AB2 UW Gm 10 P DH919U ABA

DH919U ABC

Cnw8000 Belgium Europe France Germany Italy Cnw8000 P 160 P 170 UW Gg 51 P DJ294A ABE DJ294A AK8 DJ294A UUZ DJ294A ABU DJ294A UUG DJ294A ABB DJ294A ABF DJ294A ABD DJ294A ABZ SW Spain Sweden Switzerland United Kingdom Gn 51 P DH920U ABA

DH920U ABC

1.2 Features
Intel Pentium M 1.7-, 1.6-, 1.5-, and 1.4-GHz processors, all with 1024-KB L2 cache and 400-MHz processor side bus, varying by notebook model 15.1-inch UXGA (16001200), SXGA+ (14001050), or XGA (1024768) TFT display with over 16.7 million colors, varying by notebook model ATI MOBILITY RADEON 9600 Pro graphics controller with 128 or 64 MB of video memory, varying by notebook model 80-, 60-, or 40-GB high-capacity hard drive, varying by notebook model 256-MB DDR Synchronous DRAM (SDRAM) at 333 MHz, expandable to 2.0 GB Microsoft Windows 2000 or Windows XP Professional, varying by notebook model Full-size Windows 98 keyboard with integrated numeric keypad Dual point (TouchPad and pointing stick) pointing device, with TouchPad on/off button and light
Integrated Secure Digital (SD) Memory Card flash media slot Integrated 10/100/1000 BASE-T Ethernet local area network (LAN) NIC with RJ-45 connector Integrated wireless support for Bluetooth LAN and Mini PCI 802.11a/b/g LAN devices Support for fixed optical drive and MultiBay device Support for two Type II/Type III PC Card slots (one integrated) with support for both 32-bit (CardBus) and 16-bit PC Cards External 65-W AC adapter with power cord 8-cell Li-Ion battery pack HP PremierSound audio Support for the following optical drives:

Troubleshooting

WARNING: Only authorized technicians trained by HP should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.
2.1 Computer Setup and Diagnostics Utilities
The notebook features two system management utilities:
Computer SetupA system information and customization utility that can be used even when your operating system is not working or does not load. This utility includes settings that are not available in Microsoft Windows. Diagnostics for WindowsA system information and diagnostic utility that is used within the Windows operating system. Use this utility whenever possible to:
Display system information. Test system components. Troubleshoot a device configuration problem in Windows XP Professional or Windows XP Home.
to configure device connected to a USB It is not necessarynotebook or toaan optional HP Port Replicator. connector on the

Using Computer Setup

Information and settings in Computer Setup are accessed from the File, Security, or Advanced menus: 1. Turn on or restart the notebook. Press F10 while the F10 = ROM-Based Setup message is displayed in the lower left corner of the screen.
To change the language, press F2. To view navigation information, press F1. To return to the Computer Setup menu, press esc.
2. Select the File, Security, or Advanced menu.
3. To close Computer Setup and restart the notebook:
Select File > Save Changes and Exit and press enter. or Select File > Ignore Changes and Exit and press enter.
4. When you are prompted to confirm your action, press F10.
Selecting from the File Menu

Table 2-1 File Menu

Select

System Information

To Do This View identification information about the
notebook, a Port Replicator, and any battery packs in the system.
View specification information about the
processor, memory and cache size, and system ROM. Save to Floppy Restore from Floppy Restore Defaults Save system configuration settings to a diskette. Restore system configuration settings from a diskette. Replace configuration settings in Computer Setup with factory default settings. Identification information is retained. Cancel changes entered during the current session, then exit and restart the notebook. Save changes entered during the current session, then exit and restart the notebook.
Ignore Changes and Exit Save Changes and Exit
Selecting from the Security Menu

Table 2-2 Security Menu

Setup Password

To Do This

Enter, change, or delete a Setup password. The Setup password is called an administrator password in Computer Security, a program accessed from the Windows Control Panel. Enter, change, or delete a power-on password. Enable/disable DriveLock; change a DriveLock User or Master password.
Power-on Password DriveLock Passwords
Password Options (Password options can be selected only when a power-on password has been set.)
DriveLock Settings are accessible only when you enter Computer Setup by turning on (not restarting) the notebook.

Enable/disable:

QuickLock QuickLock on Standby QuickBlank

Device Security

To enable QuickLock on Standby or QuickBlank, you must first enable QuickLock.
Ports or diskette drives* Diskette write* CD-ROM or diskette startup

System IDs

Settings for a DVD-ROM can be entered in the CD-ROM field.
Enter identification numbers for the notebook, a Port Replicator, and all battery packs in the system.
*Not applicable to SuperDisk LS-120 drives.
Selecting from the Advanced Menu

Table 2-3 Advanced Menu

Language Boot Options

To save the information, select File > Save As. To print the information, select File > Print.
3. To close Diagnostics for Windows, select File > Exit.
Obtaining, Saving, or Printing Diagnostic Test Information
1. Access Diagnostics for Windows by selecting Start > Settings > Control Panel > Diagnostics for Windows. 2. Select the Test tab. 3. In the scroll box, select the category or device you want to test. 4. Select a test type:
Quick TestRuns a quick, general test on each device in a selected category. Complete TestPerforms maximum testing on each device in a selected category. Custom TestPerforms maximum testing on a selected device.
To run all tests for your selected device, select the Check All button. To run only the tests you select, select the Uncheck All button, then select the check box for each test you want to run.

5. Select a test mode:

Interactive ModeProvides maximum control over the testing process. You determine whether the test was passed or failed. You might be prompted to insert or remove devices. Unattended ModeDoes not display prompts. If errors are found, they are displayed when testing is complete.
6. Select the Begin Testing button. 7. Select a tab to view a test report:
Status tabSummarizes the tests run, passed, and failed during the current testing session. Log tabLists tests run on the system, the number of times each test has run, the number of errors found on each test, and the total run time of each test. Error tabLists all errors found in the notebook, along with the corresponding error codes. Log tabSelect the Save button. Error tabSelect the Save button. Log tabSelect File > Save As, and then print the file from your folder.
8. Select a tab to save the report:
9. Select a tab to print the report:
2.3 Troubleshooting Flowcharts
Table 2-4 Troubleshooting Flowcharts Overview

Flowchart

2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10 2.11 2.12 2.13 2.14 2.15 2.16 2.17 2.18 2.19 2.20

Description

Flowchart 2.1Initial Troubleshooting Flowchart 2.2No Power, Part 1 Flowchart 2.3No Power, Part 2 Flowchart 2.4No Power, Part 3 Flowchart 2.5No Power, Part 4 Flowchart 2.6No Video, Part 1 Flowchart 2.7No Video, Part 2 Flowchart 2.8Nonfunctioning Port Replicator Flowchart 2.9No OS Loading Flowchart 2.10No OS Loading, Hard Drive, Part 1 Flowchart 2.11No OS Loading, Hard Drive, Part 2 Flowchart 2.12No OS Loading, Hard Drive, Part 3 Flowchart 2.13No OS Loading, Diskette Drive Flowchart 2.14No OS Loading, CD- or DVD-ROM Drive Flowchart 2.15No Audio, Part 1 Flowchart 2.16No Audio, Part 2 Flowchart 2.17Nonfunctioning Device Flowchart 2.18Nonfunctioning Keyboard Flowchart 2.19Nonfunctioning Pointing Device Flowchart 2.20No Network/Modem Connection

Diskette drive enabled in the Setup utility? Enable drive and cold boot notebook. Nonsystem disk error?
1. Replace diskette drive. 2. Replace system board.
Is diskette drive boot order correct? Clear CMOS. Refer to Section 1.3 Clearing a Password for instructions. OS loading?
Change boot priority using the Setup utility.
Flowchart 2.14No OS Loading, CD- or DVD-ROM Drive
No OS loading from CD- or DVD-ROM Drive. Disc in drive? Bootable disc in drive?
Install bootable disc and reboot notebook.

Install bootable disc.

Try another bootable disc.
Boots from CD or DVD? Done
Reseat drive. Boots from CD or DVD? Done
Booting from another device? Go to Flowchart 2.17Nonfunctioning Device

Booting order correct?

Correct boot order using the Setup utility.
Clear CMOS. Refer to Section 1.3 Clearing a Password for instructions.
Flowchart 2.15No Audio, Part 1
No audio. Turn up audio internally or externally. Audio? Done
Notebook in Port Replicator (if applicable)? Undock Internal audio?
Go to Flowchart 2.16No Audio, Part 2
Replace the following Port Replicator components one at a time, as applicable. Check audio status after each change. 1. Port Replicator audio cable 2. Audio cable 3. Speaker 4. Port Replicator audio board 5. Backplane board 6. I/O Board
Go to Flowchart 2.17Nonfunction ing Device Audio? Done
Flowchart 2.16No Audio, Part 2
Continued from Flowchart 2.15No Audio, Part 1
Audio driver in OS configured? Reload audio drivers.
Correct drivers for application? Load drivers and set configuration in OS.
Connect to external speaker.

Audio?

Replace audio board and speaker connections in notebook (if applicable).

Audio? Done

1. Replace internal speakers. 2. Replace audio board (if applicable). 3. Replace system board.
Flowchart 2.17Nonfunctioning Device

Nonfunctioning device.

Reseat device.
Unplug the nonfunctioning device from the notebook, and inspect cables and plugs for bent or broken pins or other damage.

4.7 Grounding Equipment and Methods
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm 10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, connect a wrist strap with alligator clips. When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one-megohm resistance between the operator and ground. To be effective, the conductive strips must be worn in contact with the skin. Other grounding equipment recommended for use in preventing electrostatic damage includes Antistatic tape. Antistatic smocks, aprons, and sleeve protectors. Conductive bins and other assembly or soldering aids. Nonconductive foam. Conductive tabletop workstations with ground cords of one-megohm resistance. Static-dissipative tables or floor mats with hard ties to the ground. Field service kits. Static awareness labels. Material-handling packages. Nonconductive plastic bags, tubes, or boxes. Metal tote boxes. Electrostatic voltage levels and protective materials.
Maintenance and Service Guide 47
Table 4-1 shows how humidity affects the electrostatic voltage levels generated by different activities. Table 4-1 Typical Electrostatic Voltage Levels

Relative Humidity

Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPS from plastic tube Removing DIPS from vinyl tray Removing DIPS from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box
35,000 V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V
15,000 V 5,000 V 800 V 700 V 4,000 V 5,000 V 20,000 V 11,000 V
7,500 V 3,000 V 400 V 400 V 2,000 V 3,500 V 7,000 V 5,000 V
A product can be degraded by as little as 700 V.
Table 4-2 lists the shielding protection provided by antistatic bags and floor mats. Table 4-2 Static-Shielding Materials

Material

Antistatic plastic Carbon-loaded plastic Metallized laminate

Bags Floor mats Floor mats

Voltage Protection Level

1,500 V 7,500 V 5,000 V
Removal and Replacement Procedures
This chapter provides removal and replacement procedures. There are 62 screws in eight different sizes that must be removed, replaced, and loosened when servicing the notebook. Make note of each screw size and location during removal and replacement. Refer to Appendix C, Screw Listing for detailed information on screw sizes, locations, and usage.

5.1 Serial Number

Report the notebook serial number to HP when requesting information or ordering spare parts. The serial number is located on the bottom of the notebook.
5.2 Disassembly Sequence Chart
Use the chart below to determine the section number to be referenced when removing notebook components. Disassembly Sequence Chart

Section

Preparing the notebook for disassembly Battery pack Hard drive

# of Screws Removed

to remove 4 screws and 2 alignment pins to disassemble 4 18
5.4 5.5 5.6 5.7 5.8 5.9 5.10 5.11 5.12 5.13 5.14 5.15 5.16 5.17 5.18 5.19
Notebook feet MultiBay device Bluetooth board Integrated smart card Optical drive Keyboard Memory expansion board Modem board Mini PCI communications board Heat sink Processor LED switch cover RTC battery Security Module (TPM) Display assembly Top cover
Disassembly Sequence Chart (Continued)

5.20 5.21 5.22 5.23

Speaker TouchPad Fan assembly System board
5.3 Preparing the Notebook for Disassembly
Before you begin any removal or installation procedures: 1. Save your work, exit all applications, and shut down the notebook. If you are not sure whether the notebook is off or in hibernation, briefly press the power button. If your work returns to the screen, save your work, exit all applications, and then shut down the notebook. 2. Disconnect all external devices connected to the notebook. 3. Disconnect the power cord.
Spare Part Number Information
Battery pack, 8-cell, 4.4 Wh, Li-Ion Battery pack, 8-cell, 4.8AHR 338669-001 360663-001
4. Remove the battery pack by following these steps: a. Turn the notebook upside down with the front facing you. b. Slide and hold the battery release latch 1 toward the back of the notebook. c. Use the notch in the battery pack to slide the battery pack to the right 2. d. Remove the battery pack.
Removing the Battery Pack
5. Remove the battery bezel by sliding it down and off of the battery pack. bezel included in The batterynumberis345066-001. the Miscellaneous Plastics Kit, spare part
Removing the Battery Bezel

1. Prepare the notebook for disassembly (refer to Section 5.3). 2. Turn the notebook upside down with the front facing you.
3. Remove the T8M2.6.0 screw that secures the keyboard to the notebook.
Removing the Keyboard Screw
4. Turn the notebook right-side up with the front facing you. 5. Open the notebook. 6. Slide the four tabs 1 on the top edge of the keyboard toward you. 7. Lift the rear edge of the keyboard up and swing it toward you 2 until it rests on the palm rest.

Releasing the Keyboard

8. Release the zero insertion force (ZIF) connector 1 to which the pointing stick cable is attached and disconnect the cable 2. 9. Release the ZIF connector 3 to which the keyboard cable is attached and disconnect the cable 4.
Disconnecting the Keyboard Cables
10. Remove the keyboard. Reverse the above procedure to install the keyboard.
5.10 Memory Expansion Board
1024 MB (1.0 GB), 333 MHz 512 MB, 333 MHz 256 MB, 333 MHz 336579-001 336578-001 336577-001
1. Prepare the notebook for disassembly (refer to Section 5.3). 2. Release the keyboard (refer to Section 5.9). 3. Spread the retaining tabs 1 that secure the memory expansion board to the socket. The free end of the board rises. 4. Pull the board away from the socket at a 45-degree angle 2.
Removing a Memory Expansion Board
Reverse the above procedure to install a memory expansion board.

5.11 Modem Board

Modem board 325521-001
1. Prepare the notebook for disassembly (refer to Section 5.3). 2. Release the keyboard (refer to Section 5.9). 3. Remove the two T8M2.04.0 screws 1 that secure the modem board to the notebook. 4. Lift up on the right side of the modem board 2 to disconnect the board from the system board.
Removing the Modem Board Screws
5. Turn the modem board upside down 1. 6. Disconnect the modem cable 2 from the modem.
Disconnecting the Modem Board Cable
7. Remove the modem board. Reverse the above procedure to install the modem board.
5.12 Mini PCI Communications Board
802.11a/b/g LAN NIC 802.11b/g LAN NIC 802.11b W500 modem board (for use in Japan) 802.11b wireless LAN (MOW) 802.11b wireless LAN (ROW) 802.11b/g wireless modem (MOW) 802.11b/g wireless modem (ROW) 325525-001 325526-001 339742-291 345641-001 345640-001 368247-001 368248-001
1. Prepare the notebook for disassembly (refer to Section 5.3). 2. Release the keyboard (refer to Section 5.9).
computer. A T7 pin bit screw driver is required to remove the Mini PCI communications board on these computer models. 3. Remove the two T8M2.04.0 screws 1 that secure the Mini PCI communications board shield to the notebook. 4. Lift up on the left side of the shield 2 and slide it to the left 3 to remove it. included in The Mini PCI communications board shield is 345066-001.the Miscellaneous Plastics Kit, spare part number

Removing the Mini PCI Communications Board Shield
5. Disconnect the two antenna cables 1 from the board. Make note of which cable connects to which terminal. 6. Spread the retaining tabs 2 that secure the Mini PCI communications board to the socket. The free end of the board rises. 7. Pull the board away from the socket at a 45-degree angle 3.
Removing the Mini PCI Communications Board
8. Remove the Mini PCI communications board. Reverse the above procedure to install the Mini PCI communications board.

5.13 Heat Sink

Heat sink (includes grease) 345067-001
1. Prepare the notebook for disassembly (refer to Section 5.3). 2. Release the keyboard (refer to Section 5.9). 3. Remove the five T8M2.04.0 screws 1 that secure the heat sink to the notebook. 4. Lift the front edge of the heat sink 2 to unseat the adhesive grip of the thermal grease on the processor. 5. Swing the heat sink in a counterclockwise motion 3 until the back of the heat sink 4 clears the notebook.

Removing the Heat Sink

6. Remove the heat sink.
any thermal grease the heat sink Carefully cleansurfaces 2 each timeresidue from the heat sink. 1 and processor you remove Apply new thermal grease to both surfaces.
Removing the Thermal Grease From the Heat Sink and Processor
Reverse the above procedure to install the heat sink.

5.14 Processor

Processors (include grease) Intel Pentium M (Banias) processor, 1.7 GHz Intel Pentium M (Banias) processor, 1.6 GHz Intel Pentium M (Banias) processor, 1.5 GHz Intel Pentium M (Banias) processor, 1.4 GHz Intel Pentium M (Dothan) processor, 1.5 GHz Intel Pentium M (Dothan) processor, 1.6 GHz Intel Pentium M (Dothan) processor, 1.7 GHz Intel Pentium M (Dothan) processor, 1.8 GHz Intel Pentium M (Dothan) processor, 2.0 GHz 340165-001 319777-001 319776-001 319775-001 359636-001 356596-001 356597-001 345857-001 353395-001
1. Prepare the notebook for disassembly (refer to Section 5.3). 2. Release the keyboard (refer to Section 5.9). 3. Remove the heat sink (refer to Section 5.13).
4. Use a flat-bladed screwdriver to turn the processor locking screw one-quarter turn counterclockwise 1. 5. Remove the processor from the system board socket 2. on Note that the gold triangle 3youthe processor should be aligned in the front left corner when install the processor.

Removing the Processor

Reverse the above procedure to install the processor.

5.15 LED Switch Cover

LED switch cover 345063-001
1. Prepare the notebook for disassembly (refer to Section 5.3). 2. Turn the notebook upside down with the rear facing you. 3. Remove the T8M2.06.0 screw that secures the LED switch cover to the notebook.
Removing the LED Switch Cover Screw
4. Turn the notebook right-side up with the front facing you. 5. Open the notebook. 6. Lift the left 1 and right 2 sides of the LED switch cover to disengage the cover from the notebook. 7. Remove the LED switch cover.

The display hinge covers are included in the Miscellaneous Plastics Kit, spare part number 345066-001.
Removing the Display Assembly
Reverse the above procedure to install the display assembly.

5.19 Top Cover

Top cover (includes TouchPad and speaker) 345061-001
1. Prepare the notebook for disassembly (refer to Section 5.3). 2. Remove the keyboard (refer to Section 5.9). 3. Remove the LED switch cover (refer to Section 5.15). 4. Remove the display assembly (refer to Section 5.18). 5. Turn the notebook upside down with the front facing you. 6. Remove the 17 T8M2.06.0 screws that secure the top cover to the notebook.
Removing the Top Cover Screws
7. Turn the notebook right-side up with the front facing you. 8. Remove the TM2.04.0 screw 1 near the fan that secures the top cover to the notebook. 9. Lift the front edge of the top cover 2 until the speaker cable 3, TouchPad cable 4, and microphone cable 5 are accessible.

Releasing the Top Cover

10. Disconnect the speaker 1 and microphone cables 2. 11. Release the ZIF connector 3 to which the TouchPad cable is attached and disconnect the TouchPad cable 4 from the system board.
Disconnecting the Top Cover Cables
12. Remove the top cover. Reverse the above procedure to install the top cover.

5.20 Speaker

The speaker is included with the top cover, spare part number 345061-001.
1. Prepare the notebook for disassembly (refer to Section 5.3) and remove the following components:
Keyboard (refer to Section 5.9) LED switch cover (refer to Section 5.15) Display assembly (refer to Section 5.18) Top cover (refer to Section 5.19) 2. Turn the top cover upside down with the rear facing you. 3. Remove the five T8M2.04.0 screws 1 and one T8M2.06.0 screw 2 that secure the speaker to the top cover. 4. Remove the speaker 3 from the top cover.

Removing the Speaker

Reverse the above procedure to install the speaker.

5.21 TouchPad

The TouchPad and bracket are included with the top cover, spare part number 345061-001.
Keyboard (refer to Section 5.9) LED switch cover (refer to Section 5.15) Display assembly (refer to Section 5.18) Top cover (refer to Section 5.19) Speaker (refer to Section 5.20)
2. Remove the three Torx T8M2.03.5 screws 1 that secure the TouchPad and bracket to the top cover. 3. Lift the left side of the bracket 2, then slide the bracket to the left.

Table C-3 M2.010.0 Alignment Pin

10.0 mm

2.0 mm
3 Two alignment pins that secure the hard drive to the hard drive frame
Torx T5M2.54.0 Screw, Phillips PM3.03.5 Screw, and M2.010.0 Alignment Pin Locations
Table C-4 Torx T8M2.06.0 Screw

6.0 mm

1 One screw that secures the hard drive cover to the notebook
2 One screw that secures the Bluetooth cover to the notebook
(documented in Section 5.6)
3 One screw that secures the optical drive to the notebook
(documented in Section 5.8)
4 One screw that secures the keyboard to the notebook
(documented in Section 5.9)
5 One screw that secures the LED switch cover to the notebook
(documented in Section 5.15)
6 Four screws that secure the display assembly and hinge covers to the
notebook (documented in Section 5.18)
Torx T8M2.06.0 Screw Locations
Table C-4 Torx T8M2.06.0 Screw (Continued)
Where used: Seventeen screws that secure the top cover to the notebook (documented in Section 5.19)
Where used: One screw that secures the speaker to the top cover (documented in Section 5.20)
Torx T8M2.06.0 Screw Location
Table C-5 Phillips PM1.53.0 Screw

1.5 mm

Where used: Two screws that secure the Bluetooth board to the Bluetooth cover (documented in Section 5.6)
Phillips PM1.53.0 Screw Locations
Table C-6 Phillips PM3.53.0 Screw
Where used: One screw that secures the security card to the system board (documented in Section 5.17)
Phillips PM3.53.0 Screw Location
Table C-7 Torx T8M2.04.0 Screw

Pewter

1 Two screws that secure the modem board to the system board
(documented in Section 5.11)
2 Two screws that secure the Mini PCI communications board and shield to
the system board (documented in Section 5.12)
3 Five screws that secure the heat sink to the system board
(documented in Section 5.13)
4 One screw that secures the top cover to the notebook
(documented in Section 5.19)
Torx T8M2.04.0 Screw Locations
Table C-7 Torx T8M2.04.0 Screw (Continued)
Where used: Five screws that secure the speaker to the top cover (documented in Section 5.20)
Where used: One screw that secures the fan assembly to the notebook (documented in Section 5.22)
Torx T8M2.04.0 Screw Location
Where used: Four screws that secure the system board to the notebook (documented in Section 5.23)
Table C-8 Torx T8M2.03.5 Screw
Where used: Three screws that secure the TouchPad and bracket to the top cover (documented in Section 5.21)
Torx T8M2.03.5 Screw Locations
Table C-9 Phillips PM1.54.0 Screw
Where used: Three screws that secure the fan to the fan housing (documented in Section 5.22)
Phillips PM1.54.0 Screw Locations
1394 connector 121 Bluetooth cable illustrated 310 removal 514 Bluetooth compartment 130 Bluetooth cover removal 513 bottom components 129

124 fan assembly illustrated 34, 36 removal 544 spare part number 35, 544 features 113 feet, locations 511 fn key 124 front components 118
keyboard components 123 illustrated 32 removal 518 spare part numbers 33, 518 troubleshooting 228
grounding equipment and methods 47
hard drive connector 510 cover latch 130 disassembly 510 illustrated 311 location 130 OS loading problems 220 removal 58 spare part numbers 37, 311, 58 specifications 66 hard drive cover removal 58
LED switch cover illustrated 32 removal 531 spare part number 33, 317, 531 left-side components 120 light 128

Index3

mass storage devices, spare part numbers 311 memory expansion board illustrated 34, 36 removal 522 spare part numbers 35, 522 microphone 126 microphone jack location 119 pin assignments A4 Mini PCI communications board illustrated 34, 36 removal 524 shield removal 525 spare part numbers 37, 524 Miscellaneous Cables Kit components 35, 310 spare part number 35, 310 Miscellaneous Plastics Kit components 33, 39 spare part number 33, 39 models 12 modem board illustrated 34, 36 removal 523 spare part number 35, 523 modem cable illustrated 310 removal 549
modem jack location 119 pin assignments A2 modem, troubleshooting 230 monitor connector location 122 pin assignments A3 MultiBay 119, 128, 130 MultiBay devices illustrated 312 removal 512 spare part numbers 37, 312, 512 mute button 119
network jack, pin assignments A1 network, troubleshooting 230 nonfunctioning device, troubleshooting 218, 227 notebook feet, locations 511 notebook specifications 61 num lock key 124 num lock light 126
operating system loading, troubleshooting 219 optical drive location 122, 130 removal 512, 517 spare part numbers 37, 312, 512, 517

Index4

packing precautions 45 parallel connector location 122 pin assignments A5 password, clearing 116 PC Card eject buttons 119 PC Card slots 119 plastic parts 42 pointing device, troubleshooting 229 pointing stick 126 pointing stick buttons 128 port replicator spare part numbers 313 troubleshooting 218 power button 126 power connector 122 power cord, spare part numbers 313 power management features 117 power, troubleshooting 212 power/Standby light 128 processor illustrated 34, 36 removal 529 spare part numbers 35, 529
rear components 120 release latch 130 removal preliminaries 41 procedures 51 replacement preliminaries 41 procedures 51 right-side components 118 RJ-11 telephone jack location 119 pin assignments A2 RJ-45 network jack location 122 pin assignments A1
Screw Kit contents 313 spare part number 313, 316 scroll lock light 126 Secure Digital (SD) slot 119 security cable slot 122 security card, illustrated 34, 36 security module removal 534 spare part number 35, 317, 534 serial connector location 122 pin assignments A6 serial number 130, 31, 52 service considerations 42

Installing Microsoft Windows XP Service Pack 2 on HP Compaq Business Notebooks Introduction Purpose This document focuses on the testing and support provided by HP for Microsoft Windows XP and Service Pack 2 on HP business notebook products. Service Pack 2 (SP2) is the latest and most comprehensive update available for Microsoft Windows XP. SP2 is considered a recommended upgrade; we suggest that each customer review SP2 documentation, and then determine whether to deploy SP2 based on individual company needs. Audience This document is intended for HP personnel and customers needing information on Microsoft Windows XP and Service Pack 2 on HP business notebook products. System requirements and prerequisites System requirements Information regarding minimum hardware requirements for installing Microsoft Windows XP SP2 is available at http://support.microsoft.com/default.aspx?pr=windowsxpsp2. Supported Systems Compaq nc8000 Compaq nc6000 Compaq nc4000/nc4010 Compaq nx5000 Compaq nx7000/7010 Compaq nx9000 Compaq nx9005 Compaq nx9010 Compaq nx9105 Compaq nx9100/9110 Compaq nx9500 Evo N800 Evo N620c Evo 610c Evo 410c IMPORTANT Back up all user data prior to installing Microsoft Windows XP SP 2. 3 You will need the following items before installing: A supported system with Microsoft Windows XP o Windows XP OS License for each PC Microsoft Windows XP Service Pack 2 o SP2 is available through Windows update, as a download from the Microsoft
website, or on CD from Microsoft. The latest HP Support Software CD containing updated drivers and deliverables described in the section Installation of HP Drivers and Enhancements o Optionally, the software can be downloaded from the HP website at www.hp.com and burned onto a CD-R or CD-RW Note The HP Support Software CD is updated monthly and available by annual subscription or as a one-time purchase. You can also download all files, including the most current available ROM for the platform, from the HP website www.hp.com. See Appendix A for information on determining the current ROM version and how to update. Installation Installing Windows XP Service Pack 2 IMPORTANT Follow the instructions in the order provided. Failure to complete these steps in the proper order can result in an unsuccessful or unstable installation. This section provides guidelines for users who upgrade the preinstalled image of Microsoft Windows XP to SP2. Preparing for installation 1. If docked, undock the unit. 2. Disconnect all external peripherals and remove all PC card devices. 3. Connect AC power. 4. To check and upgrade ROM BIOS for each system, follow the steps below. Start the system using the current operating system (OS). Check the current ROM BIOS using Computer Setup or by pressing Fn+Esc after the OS boots. Compare the current ROM version date to the latest ROMPaq release date on the HP website to ensure that you have the most recent version. If you do not have the most recent version, install the latest system ROM BIOS. Note Refer to the online download and installation instructions to complete the ROM upgrade. 4 Installing SP2 and system software updates Preparing for installation -- installing drivers and enhancements IMPORTANT Upgrade the system ROM before beginning the Windows XP Service Pack 2 installation. Drivers and enhancements installation Perform the following steps:
1. If necessary, unbundle the preinstalled image. (Refer to the documentation included with the system for instructions.) 2. Install SP2 (See note below). Note Contact the Network Administrators to properly set up the networking and security components of Microsoft Windows SP2. Refer to the Microsoft website for complete SP2 installation instructions. 3. Install the updated drivers and enhancements from the HP Software Support CD or the HP website at http://www.hp.com/support/files. See Table 1 for additional information. Table 1 Minimum Versions of Necessary Drivers and Enhancements (along with recommended installation order) Windows XP SP2 software components Platforms Version Support Software for Bluetooth by hp All supported platforms 3.00 C Support Software for Bluetooth MultiPort Module All supported platforms 3.00 B Quick Launch Button Software All supported platforms 5.00 A System Enhancements for SP2 All supported platforms 1.00 A 4. Restart the notebook PC. 5 Appendix A: System ROM versions Determining the ROM version using Setup Note The ROM versions listed in this document are current as of the white paper publication date. Use the HP Setup utility or HP Diagnostics for Windows to determine the system ROM version. Refer to Table 2 for the current ROM version. Table 2 ROM versions Portable family Current ROM version HP Compaq nc4000/nc4010 F.2A HP Compaq nc6000 F.0F HP Compaq nc8000 F.0F HP Compaq nx5000 F.0B HP Compaq nx7000/7010 F.42 HP Compaq nx9000 KG.M1.17 HP Compaq nx9005 KA.M1.59 HP Compaq nx9010 KH.F.23 HP Compaq nx9105 F.12 HP Compaq nx9100/9110 F.21

A block cursor displays in the upper right corner of the screen during startup. 1. Press F10 when the block cursor displays. 2. Scroll down using the down arrow key to highlight View System Information and press Enter. The System Information prompt appears. 3. Make note of the ROM date and compare it to the date in Table 2. 4. Press Esc to exit the ROM information screen. 5. Scroll down using the down arrow key until Exit without Saving Changes is highlighted. Press Enter. 6. Press F10 to confirm exiting the HP Utilities. 7. If the ROM requires upgrading and the ROMPaq diskette is not available, see Creating a ROMPaq Diskette in this appendix. Otherwise, proceed to Upgrading the ROM. Determining the ROM version using HP Diagnostics for Windows 1. If Diagnostics for Windows is installed on the notebook PC, the following steps can be used to determine the ROM version. 2. Click Start Settings Control Panel. 3. Double-click the Diagnostics icon. 4. Click the system icon (the leftmost icon on the icon bar near the top of the window). 5. Scroll through the list until the System ROM information appears. Make note of the ROM version and compare it to listings in Table 2. 6 6. Close Diagnostics for Windows by clicking on the X in the upper right corner of the Diagnostics window. If the ROM requires upgrading and the ROMPaq diskette is not available, see Creating a ROMPaq Diskette in this appendix; otherwise, proceed to Upgrading the ROM. Determining the ROM Version Using Windows System Information 1. Click Start All Programs Accessories System Tools System Information under Windows XP. 2. Scroll through the list until the BIOS Version/Date information appears. Make note of the ROM version and compare it to listings in Table 2. 3. Close Windows System Information by clicking on the X in the upper right corner of the window. If the ROM requires upgrading and the ROMPaq diskette is not available, see Creating a ROMPaq Diskette in this appendix; otherwise, proceed to Upgrading the ROM. Determining the ROM version using QuickLaunch Buttons for Windows 1. Press Fn (Function) and Esc (Escape) keys simultaneously. 2. HP System Information window appears which includes the System BIOS information. Make note
of the ROM version and compare it to listings in Table 2. 3. Close HP System Information by clicking OK. If the ROM requires upgrading and the ROMPaq diskette is not available, see Creating a ROMPaq Diskette in this appendix; otherwise, proceed to Upgrading the ROM. Creating a ROMPaq diskette Download the ROMPaq SoftPaq from http://www.hp.com/support/files After downloading the appropriate SoftPaq from the HP website, follow the instructions on the download page to create a ROMPaq diskette. Upgrading the ROM 1. Connect the computer to external power. 2. Place the ROMPaq diskette into the diskette drive and restart the computer. 3. Press Enter at the Welcome to ROMPaq screen. 4. Press Enter to select the System ROM. 5. Press Enter to select the most current firmware image. 6. Press Enter to continue. 7. Press Enter to start the ROMPaq upgrade. Turn off the computer after the system ROM has been successfully reprogrammed. 7 Appendix B: SoftPaqs Unpacking a SoftPaq file Several switches can be used when unpacking a SoftPaq file. Sp#####.exe pdf f<path> -s SP####.exe is the Softpaq to unpack. -pdf is a run time switch that overrides the build parameters. -f<Path> is a run time switch that overrides the default path set at build time. -s instructs the package to unpack in silent mode skipping the welcome, license and directory screens. Descriptions of the software used on HP Compaq notebook PCs are listed in Table 3. Table 3 SoftPaq descriptions Name Description Hot Key Support Allows users to access BIOS and Operating System features. ADI SoundMax Audio Driver Enables the integrated Audio hardware. Ethernet Drivers Enables integrated NIC devices select models. Modem Drivers Enables integrated modem devices select models. ATI Video Drivers Enables the integrated video software. Synaptics TouchPad Driver Provides added functionality for the touchpad device. System Enhancements Provides users with a compilation of hardware-enabling operating system enhancements and fixes. System ROMPaq System Firmware Quick Launch Button Software Enables the Quick Launch Buttons on the internal keyboard. HP WLAN W400-W500 Driver Enables integrated WLAN in select models. HP WLAN W400-W500 Atheros

Client Utility Utility for configuring WLAN settings. 8 Appendix C: Observed anomalies Bluetooth Anomaly: Unable to connect to Bluetooth devices. Description: Pairing issues are experienced when attempting connection. Systems Affected: All models Resolution: Install the latest version of Support Software for Bluetooth. Quick Launch Buttons Anomaly: Unable to uninstall using Windows Add/Remove Programs. Description: An error message appears when Quick Launch Buttons is uninstalled using Windows Add/Remove Programs Systems Affected: All models Resolution: Update to the latest version of Quick Launch Buttons. Third Party Applications Anomaly: Some third party applications may not function properly under SP2. Description: Certain applications, utilities and Web pages may be adversely affected by the new security settings associated with SP2. Systems Affected: All models Resolution: For additional information regarding 3rd party applications, refer to the Microsoft website at http://support.microsoft.com/default.aspx?pr=windowsxpsp2. 9 Appendix D: Questions and answers Q. When is Microsoft releasing Windows XP SP2? A. Microsoft is expected to make Windows XP SP2 generally available on August 25, 2004. Q. Will HP be changing its factory installed images to SP2? A. HP will update the pre-installed Windows operating systems on business notebook products lines from Windows XP SP1a to Windows XP SP2 during the 4th quarter of 2004. This is considered a critical update. Q. Why is Windows XP SP2 so important? A. Security has become the number one issue for Microsoft. Windows XP SP2 will contain new technology that can help reduce the risk of security threats. Q. What security fixes will be included in Windows XP SP2? A. Microsoft will rollup the security fixes released for Windows XP prior to the availability of Windows XP SP2 in addition to some new features. For more information on Windows XP SP2 please visit:
http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/winxpsp2.mspx Q. Is there a website where I can get information about HP systems and Windows XP SP2? A. For more information on HP systems and Windows XP SP2 please visit: http://www.hp.com/go/windowsxp For more information To learn more about HP business notebooks, contact your local HP sales representative or visit our website at: http://www.hp.com/go/notebooks To learn more about HP systems, visit our website at: http://www.hp.com/go/windowsxp Support for Windows XP SP2 is available from Microsoft at: http://support.microsoft.com/default.aspx?pr=windowsxpspHewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. 5982-8315EN, 08/2004