1.1 Models

Notebook models are shown in Table 1-1, Table 1-2, and Table 1-3. Table 1-1 HP Compaq Business Notebook nx5000 and Compaq Presario V1000 notebook PC Model Naming Conventions
Key Cnx 1 Key U 2 P 4 Xy 7 Ci 9 h 10 XXXXXX-XXX 11
Description Brand/Series designator Graphics memory Processor type Processor speed C = HP Compaq P = Presario
Options nx5000 (all models) V10xx
U = Shared memory architecture P = Intel Pentium M C = Intel Mobile Celeron 170 = 1.70 GHz 160 = 1.60 GHz 150 = 1.50 GHz X = XGA Y = SXGA+WVA 60 = 60 GB 40 = 40 GB Y = 24x DVD+RW/R and CD-RW Combo Drive C = 24x CD-ROM Drive 140 = 1.40 GHz 130 = 1.30 GHz 120 = 1.20 GHz 5 = 15.0-inch 4 = 14.1-inch 30 = 30 GB W = 24x DVD/CD-RW Combo Drive D = 8x/24x DVD-ROM Drive
Display type/ size/resolution Hard drive size Optical drive designator
Table 1-1 HP Compaq Business Notebook nx5000 and Compaq Presario V1000 notebook PC Model Naming Conventions (Continued)
Key Cnx 1 Key 8 U 2 P 4 Xy 7 Ci 9 h 10 XXXXXX-XXX 11
Description Integrated communication/ wireless device M = Modem C = Combination modem + FE NIC N = None
Options b = 802.11b d = 802.11a/b/g g = 802.11b/g i = 802.11b + Bluetooth j = 802.11b/g + Bluetooth m = 802.11a/b/g + Bluetooth N = None 51 = 512-MB 10 = 1,024-MB a = 1-year warranty on parts and labor g= 4-year warranty on parts and labor S = Special

RAM Operating system

12 = 128-MB 25 = 256-MB
P = Microsoft Windows XP Professional H = Microsoft Windows XP Home 2 = Microsoft Windows 2000 L = Linux F = FreeDOS
Table 1-2 HP Compaq Business Notebook nx5000 Models
All HP Compaq Business Notebook nx5000 models feature: TouchPad pointing device Video memory 8- or 6-cell lithium ion (Li-Ion) battery pack 1- or 3-year warranty on parts and labor, varying by model Cnx5000 United States Cnx5000 Taiwan Cnx5000 Japan Cnx5000 Japan Cnx5000 Japan Cnx5000 Taiwan Cnx5000 Taiwan Cnx5000 Japan Cnx5000 Japan Cnx5000 Asia Pacific U C U C U C U C U C U C U C U C U C P 140 XW Md 25 PaS
PD973US ABA 120 XC Cb 25 H

DY824PA ABXC CN 25 2

PB690PA ABJ 120 XC CN 25 H
PB328PA ABJ 120 XC CN 25 P
PB688PA ABJ 120 XD Cb 25 H

DY825PA ABXD Cb 25 P

DY826PA ABXW Cb 25 P
PC993PA ABJ 120 XW CN 25 P

United States C CN
DV833P ABJ 140 XD Taiwan D Taiwan 40 W Korea Taiwan W Japan Korea Taiwan W Cb 25 Cb 25 Cb 25 Cb 25 Cb 25 H DY834PA AB0 P DY838PA AB0 H DZ846PA AB1 DY836PA AB0 P DX366AA ABJ PA217PA AB1 DY840PA AB0 PS

DZ845PA ABX5 40

PB452A ACX5
DY823PA UUF DV618P ABX5 40
Asia Pacific Australia/New Zealand Hong Kong Cnx5000 Australia U P
DX903P UUF DV614P ABG PA223PA ABX5 40

PD642PC ABG

All HP Compaq Business Notebook nx5000 models feature: TouchPad pointing device Video memory 8- or 6-cell lithium ion (Li-Ion) battery pack 1- or 3-year warranty on parts and labor, varying by model Cnx5000 U P 140 XW Cb 51 P PA496A ABM and DW80AA ABM PA496A ABA and DW806AA ABA 51 PaS
Asia Pacific Belgium French Canada
DW805AA UUF DW806AA UUG DW806AA ABC
United States Cnx5000 U P
PE688UC ABA 140 XW Cg 51 P PD364L ABA 25 P DW807AA ABD DW807AA ABZ DW807AA ABU PaS
Latin America Cnx5000 U P

Pd364L ABM 140 X5 40

United States W Ci
Asia Pacific Europe International France Cnx5000 U P
PC979PA UUF DW807AA ABB DW807AA ABF 140 X5 40
Germany Italy United Kingdom W Mg 25
United States Cnx5000 Italy Cnx5000 Japan Cnx5000 U P U P U P
PD931US ABA 140 YD Ci 51 P
DU411A ABZ 140 YW CN 25 P
DV835P ABJ 140 YW Cb 51 H
All HP Compaq Business Notebook nx5000 models feature: TouchPad pointing device Video memory 8- or 6-cell lithium ion (Li-Ion) battery pack 1- or 3-year warranty on parts and labor, varying by model Korea Cnx5000 U P PB744Pa ABSY Ci 51 P
Australia/New Zealand Cnx5000 Australia Cnx5000 Hong Kong Cnx5000 Japan Cnx5000 Asia Pacific Cnx5000 Taiwan Cnx5000 U P U P U P U P U P U P
DX384P ABG 150 SY Ci 51 PS
PD641PC ABG 150 XC Cg 25 P

PB721PA ABXC CN 25 P

PD677PA ABJ 150 XD Cg 25 P
PE761Pa UUF 150 XD CN 51 H

PB696PA ABXD Cb 25 H

Peoples Republic of China Cnx5000 U P

PD664PA ABXD Cb 25 P

DV838P AB2
All HP Compaq Business Notebook nx5000 models feature: TouchPad pointing device Video memory 8- or 6-cell lithium ion (Li-Ion) battery pack 1- or 3-year warranty on parts and labor, varying by model Cnx5000 U P 150 XD CN 25 P

PD363L ABM 170 X4 30

DV623P ABJ 170 XC CN 25 H
DV620P ABJ 170 XC CN 25 P
DV621P ABJ 170 XW CN 25 P
DV624P ABJ 170 XC CN 25 P
DV622P ABJ 170 XW Cb 51 P
DX376P UUF 170 XY Cb 51 P

PD360L ACXY Cj 51 P

Greece/Polish/ English

DU400A B1A

All HP Compaq Business Notebook nx5000 models feature: TouchPad pointing device Video memory 8- or 6-cell lithium ion (Li-Ion) battery pack 1- or 3-year warranty on parts and labor, varying by model Cnx5000 Korea Cnx5000 Korea U P U P 170 YW Cd 25 H

DZ515PA ABYW Cd 25 P

DZ514PA AB1
Table 1-3 Compaq Presario V1000 notebook PC Models
All Compaq Presario V1000 notebook PC models feature: TouchPad pointing device Video memory 8- or 6-cell lithium ion (Li-Ion) battery pack 1-year warranty on parts and labor PV1001AP Asia Pacific PV1002AP Hong Kong PV1003AP Asia Pacific PV1004AP Hong Kong PV1004XX Asia Pacific PV1005AP U C U P U P U P U P U P 140 XD Cb 25 H DY202P AKL 25 H

DY202P UUF 150 Y5 40

Thailand W Ci
DY203P ABXW Cb 25 H DY204P ABH

DY204P UUF 140 X4 30

Hong Kong W Cb

DY205P ABXW Cb 25 H

DZ543AA UUF 120 XD Cb 25 H
Peoples Republic of China PV1006AP U C

DY206P ABXD Cb 25 H

Peoples Republic of China PV1007AP U P

DY207P ABXD Cb 25 H

Peoples Republic of China PV1008AP Asia Pacific U P
DY208P ABXW Cb 25 H DY209P AB2

DY209P UUF

Table 1-3 Compaq Presario V1000 notebook PC Models (Continued)
All Compaq Presario V1000 notebook PC models feature: TouchPad pointing device Video memory 8- or 6-cell lithium ion (Li-Ion) battery pack 1-year warranty on parts and labor PV1009AP U P 140 XW Cb 25 H
Peoples Republic of China PV1010AP U P

DY210P ABXD Cb 25 H

Peoples Republic of China PV1011AP U P

DY211P ABXW Cb 25 H

Peoples Republic of China PV1011AP Thailand PV1012AP Taiwan PV1013AP Taiwan PV1014AP Taiwan PV1015AP Taiwan PV1016AP Taiwan U P U P U P U P U C U P

DY212P ABXW Cb 25 H

DY212P AKL 120 XD Cb 25 H

DY213P ABXC Cb 25 H

DY214P ABXD Cb 25 H

DY215P ABXD Cb 25 H

DY216P ABXW Cb 25 H

DY217P AB0

All Compaq Presario V1000 notebook PC models feature: TouchPad pointing device Video memory 8- or 6-cell lithium ion (Li-Ion) battery pack 1-year warranty on parts and labor PV1017AP Taiwan PV1018AP Taiwan PV1019AP Taiwan PV1020AP Taiwan PV1021AP Asia Pacific PV1022AP Asia Pacific PV1023AP Asia Pacific PV1024AP Asia Pacific PV1025AP Asia Pacific PV1026AP Asia Pacific U P U P U P U P U P U P U P U P U P U P 140 XC Cb 25 H

External 65-watt AC adapter with power cord 8-cell 4.4 Ah Li-Ion battery pack -or6-cell 4.4 Ah Li-Ion battery pack Stereo speakers Support for the following devices in the MultiBay:
24X CD-ROM Drive 24X DVD/CD-RW Combo Drive 8X/24X DVD-ROM Drive 24X DVD+RW/R and CD-RW Combo Drive 8-cell 3.6 Ah Li-Ion battery pack

Connectors for:

RJ-11 (modem) RJ-45 network interface card (NIC) Universal Serial Bus (USB) v. 2.0 S-Video Serial device Parallel device External monitor DC power Docking station Microphone Stereo speaker/headphone One Type III or 2 Type I/II PC Cards SD Cards

1.3 Clearing a Password

If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS. 1. Prepare the notebook for disassembly (Section 5.3). 2. Remove the real time clock (RTC) battery (Section 5.18). 3. Wait approximately 5 minutes. 4. Replace the RTC battery and reassemble the notebook. 5. Connect AC power to the notebook. Do not reinsert any battery packs at this time. 6. Turn on the notebook. All passwords and all CMOS settings will have been cleared.

1.4 Power Management

The notebook comes with power management features that extend battery operating time and conserve power. The notebook supports the following power management features:
Standby Hibernation User customization of settings Hotkeys for setting level of performance Display switch standby/resume Power/Standby button Advanced Configuration and Power Interface (ACPI) compliance

1.5 External Components

The external components on the front and right side of the notebook are shown below and described in Table 1-4.
Front and Right-Side Components
Table 1-4 Front and Right-Side Components
Item 1 Component Infrared port Function Provides wireless communication between the notebook and an optional IrDA-compliant device. On: Mutes the system volume. A light comes on when the button is pushed in and the sound is muted. Increase and decrease system volume. Press the volume up button to increase sound. Press the volume down button to decrease sound. Produce stereo sound. Opens the notebook. Holds the primary battery. Release PC Card devices from the PC Card slots. Support optional Type I, Type II, or Type III 32-bit (CardBus) or 16-bit PC Cards. Accepts SD Cards and MultiMedia Cards. Connects a modem cable. Holds a Bluetooth wireless device.

Mute button

Volume control buttons
Stereo speakers (2) Display release latch Battery bay PC Card eject buttons PC Card slots (2) Secure Digital (SD) Memory Card slot RJ-11 modem jack Bluetooth compartment
Bluetooth is not supported in all countries.
12 Security cable slot Attaches an optional security cable to the notebook.
The purpose of security solutions is to act as a deterrent. These solutions
do not prevent the product from being mishandled or stolen.
The notebook rear panel and left-side components are shown below and described in Table 1-5.

Rear and Left Components

Table 1-5 Rear and Left-Side Components
Item Component Vent AC power connector Function Allows airflow to cool internal components. Connects an AC adapter, an optional Automobile Power Adapter/Charger, or an optional Aircraft Power Adapter. Connects an optional serial device.

Serial connector

Table 1-5 Rear and Left-Side Components (Continued)
Item Component Parallel connector S-Video connector Function Connects an optional parallel device, such as an external diskette drive bay or a printer. Connects an optional S-Video device, such as a television, VCR, camcorder, overhead projector, or video capture card. Connects an optional external monitor or overhead projector. Connects an optional IEEE-1394 compliant device to the notebook. Connects a network cable. Connect optional USB 1.1- and 2.0-compliant devices to the notebook, using a standard USB cable. Produces system sound when connected to optional powered stereo speakers, headphones, headset, or television audio. Connects an optional monaural microphone. Holds the primary hard drive. Holds a MultiBay device.
External monitor connector 1394 connector RJ-45 (network) jack USB connectors (2)

Headphone jack

Microphone jack Hard drive bay MultiBay device slot
The notebook wireless antennae are shown below and described in Table 1-6.
Wireless Antennae Locations
Table 1-6 Wireless Antennae
Component Wireless antennae (2) Description Transmit wireless data.
Exposure to Radio Frequency Radiation. The radiated output power of this device is below the FCC radio frequency exposure limits. Nevertheless, the device should be used in such a manner that the potential for human contact during normal operation is minimized. To avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity to the antenna should not be less than 20 cm (8 inches) during normal operation, including when the notebook display is closed.
The notebook keyboard components are shown below and described in Table 1-7.

Keyboard Components

Table 1-7 Keyboard Components
Item Component Windows logo key fn key Function Displays the Windows Start menu. Executes frequently used system functions when pressed in combination with another key. Enables caps lock and turns on the caps lock light. Perform system and application tasks. When combined with the fn key, the function keys f1 and f3 through f12 perform additional tasks as hotkeys. Enables numeric lock and the internal keypad. Operates as a standard external numeric keypad. Move the cursor around the screen. Displays a shortcut menu for items beneath the pointer.

4.3 Preventing Damage to Removable Drives
Removable drives are fragile components that must be handled with care. To prevent damage to the notebook, damage to a removable drive, or loss of information, observe the following precautions:
Before removing or inserting a hard drive, shut down the notebook. If you are unsure whether the notebook is off or in Hibernation, turn the notebook on, then shut it down. Before removing a diskette drive or optical drive, ensure that a diskette or disc is not in the drive. Ensure that the optical drive tray is closed. Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Handle drives on surfaces that have at least one inch of shock-proof foam. Avoid dropping drives from any height onto any surface. After removing a hard drive, a CD-ROM drive, or a diskette drive, place it in a static-proof bag. Avoid exposing a hard drive to products that have magnetic fields, such as monitors or speakers. Avoid exposing a drive to temperature extremes or liquids. If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package Fragile: Handle With Care.
4.4 Preventing Electrostatic Damage
Many electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions. A sudden discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge might not be affected at all and can work perfectly throughout a normal life cycle. Or the device might function normally for a while, then degrade in the internal layers, reducing its life expectancy.
4.5 Packaging and Transporting Precautions
Use the following grounding precautions when packaging and transporting equipment:
To avoid hand contact, transport products in static-safe containers, such as tubes, bags, or boxes. Protect all electrostatic-sensitive parts and assemblies with conductive or approved containers or packaging. Keep electrostatic-sensitive parts in their containers until the parts arrive at static-free workstations. Place items on a grounded surface before removing them from their containers. Always be properly grounded when touching a sensitive component or assembly.
Store reusable electrostatic-sensitive parts from assemblies in protective packaging or nonconductive foam. Use transporters and conveyors made of antistatic belts and roller bushings. Ensure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Spare Part Number Information
Battery packs 6-cell, Li-Ion, 4.4-Ah, 48-Wh 8-cell, Li-Ion, 4.4-Ah, 63-Wh 346886-001 338669-001
4. Remove the battery pack: a. Turn the notebook upside down, with the front panel toward you. b. Slide and hold the battery release latch 1 toward the back of the notebook. c. Use the notch in the battery pack to slide the battery pack 2 away from the notebook. d. Remove the battery pack.
Removing the Battery Pack
5. Remove the battery bezel by sliding it down and off of the battery pack. bezel included in The batterynumberis353393-001. the Miscellaneous Plastics Kit, spare part
Removing the Battery Bezel
Reverse the above procedure to install the battery pack and battery bezel.
Hard drives (include hard drive frame and connector) 60-GB (5400-rpm) 60-GB (4200-rpm) 40-GB (5400-rpm) 40-GB (4200-rpm) 30-GB (4200-rpm) 344406-001 360291-001 344405-001 359108-001 344404-001
6. Remove the hard drive by following these steps: a. Turn the notebook upside down, with the rear panel toward you. b. Remove the PM2.54.0 retaining screw 1 that secures the hard drive door to the notebook. c. Remove the PM3.03.0 hard drive security screw 2 that secures the hard drive to the notebook. d. Lift the hard drive cover 3 and swing it back.
Removing the Hard Drive Screws
Maintenance and Service Guide 57
e. Use the Mylar tab 1 to pull the hard drive 2 out of the bay. f. Remove the hard drive.

Removing the Hard Drive

CAUTION: The hard drive should be disassembled only if it is damaged and must be repaired. Unnecessary disassembly of the hard drive can result in damage to the hard drive and loss of information.
g. Remove the two PM3.03.5 screws 1 and the two T5M3.04.0 screws 2 that secure the hard drive to the hard drive frame. h. Use a 4.0-mm socket to remove the two M2.010.0 alignment pins 3 that secure the hard drive to the hard drive frame. i. Remove the hard drive from the hard drive frame 4. j. Remove the hard drive connector 5 from the hard drive.
Removing the Hard Drive Frame and Connector
Reverse the above procedure to reassemble and install the hard drive.

5.4 Notebook Feet

The notebook feet are adhesive-backed rubber pads. The notebook feet are included in the Miscellaneous Plastics Kit, spare part number 353393-001.

Keyboard (Section 5.8) Switch cover (Section 5.9) Memory shield (Section 5.11) Keyboard plate (Section 5.12) Fan assembly (Section 5.13) Heat sink (Section 5.14)
2. Use a flat-bladed screwdriver to turn the processor lock screw 1 one-quarter turn counterclockwise to release the processor from the socket. 3. Lift the processor 2 straight up to remove it. 3 on Note that the gold trianglecorner the processor should be aligned in the lower right when you install the processor.

Removing the Processor

Reverse the above procedure to install the processor.

5.16 Display Assembly

Display assemblies for use with HP Compaq Business Notebook nx5000 14.1-inch, TFT, XGA 15.0-inch, TFT, XGA 15.0-inch, TFT, SXGA+WVA for use with Compaq Presario V1000 notebook PC 14.1-inch, TFT, XGA 15.0-inch, TFT, XGA 15.0-inch, TFT, SXGA+WVA 353384-001 353385-001 353386-001 359916-001 359917-001 359918-001
1. Prepare the notebook for disassembly (Section 5.3). 2. Disconnect the wireless antenna cables from the Mini PCI communications board (Section 5.5). 3. Remove the following components:
Mini PCI board (Section 5.5) Keyboard (Section 5.8) Switch cover (Section 5.9) Memory shield (Section 5.11) Keyboard plate (Section 5.12)
4. Disconnect the display cable 1 from the system board. 5. Remove the left and right wireless antenna cables from the groove 2 in the top cover. 6. Carefully work the wireless antenna cables 3 up through the hole in the system board from the Mini PCI compartment.
Disconnecting the Display Cables
7. Close the notebook. 8. Turn the notebook upside down, with the rear panel toward you. 9. Remove the following screws:
Two T8M2.59.0 screws 1 from the rear panel. Two T8M2.59.0 screws 2 from the bottom of the

notebook.

Removing the Display Screws
10. Turn the notebook right-side up, with the front toward you 11. Open the notebook until the display assembly is in an upright position. 12. Lift the display assembly 1 straight up to remove it. 13. If necessary, remove the left and right display hinge covers 2 from the display assembly. and The display hinges, hinge covers, hinge screw caps,Plastics Kit, display bumpers are included in the Miscellaneous spare part number 353393-001.

Display assembly (Section 5.16) Top cover (Section 5.17) Speaker assembly cable (Section 5.19) LED board (Section 5.20) Bottom board (Section 5.21) Any Secure Digital (SD) cards in the SD Card slots
2. Remove the six PM2.55.0 screws 1 that secure the system board to the notebook. 3. Remove the PM2.5x11.5 screw 2 that secures the hard drive connector to the system board. 4. Use a 5.0-mm socket to remove the two HM5.09.0 standoffs 3 that secure the system board to the notebook.
Removing the System Board Screws and Standoffs
5. Lift the front edge of the system board 1 until it rests at an angle. 6. Slide the system board toward you at an angle 2, and then lift it straight up to remove it.
Removing the System Board
Reverse the above procedure to install the system board.

Specifications

This chapter provides physical and performance specifications. Table 6-1 Notebook
Dimensions Height Width Depth Weight With 14.1-inch display With 6-cell battery pack and MultiBay weight saver With 6-cell battery pack and MultiBay DVD-ROM drive With 8-cell battery pack and MultiBay DVD-ROM drive With 15.0-inch display With 6-cell battery pack and MultiBay weight saver With 6-cell battery pack and MultiBay DVD-ROM drive With 8-cell battery pack and MultiBay DVD-ROM drive 2.47 kg 2.72 kg 2.81 kg 5.44 lb 6.00 lb 6.19 lb 3.67 cm 32.60 cm 27.50 cm 1.44 in 12.83 in 10.83 in

2.61 kg 2.82 kg 2.91 kg

5.75 lb 6.21 lb 6.41 lb
Table 6-1 Notebook (Continued)
Stand-alone power requirements Nominal operating voltage Peak operating power Temperature Operating (not writing optical) Operating (writing optical) Nonoperating 0C to 35C 5C to 35C -20C to 60C 32F to 95F 41F to 95F -4F to 140F 14.4 V dc (8-cell battery) 10.8 V dc (6-cell battery) 65 W
Relative humidity (noncondensing) Operating Nonoperating Altitude (unpressurized) Operating (14.7 psia to 10.1 psia) Nonoperating (14.7 psia to 4.4 psia) Shock Operating Nonoperating Random vibrations Operating Non-operating 0.75 g 1.50 g 50 g, 2 ms, half-sine 175 g, 2 ms, half-sine -15 m to 3,048 m -15 m to 12,192 m -50 ft to 10,000 ft -50 ft to 40,000 ft 10% to 90% 5% to 95%, 38.7C (101.6F) maximum wet bulb temperature

General Requirements

The requirements listed below are applicable to all countries:
The length of the power cord must be at least 1.5 meters (5.00 feet) and a maximum of 2.0 meters (6.50 feet). All power cords must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord will be used. The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the notebook.

Screw Listing

This appendix provides specification and reference information for the screws used in the notebook. All screws listed in this appendix are available in the Miscellaneous Screw Kit, spare part number 353394-001.
Table C-1 Torx T5M3.04.0 Screw

Head Width

5.0 mm

Silver

Length

4.0 mm

Thread

3.0 mm

Where used: Two screws that secure the hard drive frame to the hard drive (documented in Section 5.3)
Torx T5M3.0x4.0 Hard Drive Frame Locations
Table C-2 Phillips PM3.03.5 Screw

3.5 mm

Phillips PM3.0x3.5 Hard Drive Frame Screw Locations
Table C-3 Hex M2.010.0 Alignment Pin

10.0 mm

2.0 mm
Where used: Two alignment pins that secure the hard drive frame and connector to the hard drive (documented in Section 5.3)
Hex M2.010.0 Hard Drive Alignment Pin Locations
Table C-4 Phillips PM2.53.0 Screw

2.5 mm

Where used: One screw that secures the hard drive to the notebook (documented in Section 5.3)
Phillips PM2.53.0 Screw Location
Table C-5 Torx T8M2.55.0 Screw

Head Width 4.0 mm

Color Black

Qty. 7

Length 5.0 mm

Thread 2.5 mm

Where used: One screw that secures the fan assembly to the notebook (documented in Section 5.13)
Torx T8M2.55.0 Fan Assembly Screw Location
Table C-5 Torx T8M2.55.0 Screw (Continued)
Where used: Four screws that secure the heat sink to the notebook (documented in Section 5.14)
Torx T8M2.55.0 Heat Sink Screw Locations
Where used: Two screws that secure the top cover to the notebook (documented in Section 5.17)
Torx T8M2.55.0 Top Cover Screw Locations

Where used: One screw that secures the hard drive connector to the system board (documented in Section 5.22)
Phillips PM2.511.0 Hard Drive Connector Screw Location
Table C-15 Hex M2.59.0 Standoffs
Where used: Two standoffs that secure the system board to the notebook (documented in Section 5.22)
Hex M2.59.0 System Board Standoff Locations
1394 connector 139 Bluetooth wireless communications board removal 516 spare part number 516 bottom board illustrated 34, 36 removal 554 spare part number 554 bottom components 148
AC adapter spare part number 313 specifications 67 audio troubleshooting 225
battery bay, location 150 battery bezel illustrated 32, 310 removal 56 battery light, location 147 battery pack See also MultiBay battery pack, spare part number illustrated 39 removal 55 spare part numbers 39 specifications 67, 68 battery release latch, location 150 battery slot, location 137 Bluetooth compartment cover illustrated 32, 310 removal 516 Bluetooth compartment, location 137, 148
cables, service considerations 42 caps lock key, location 143 caps lock light, location 144 carrying case, spare part numbers 313 CD-ROM drive spare part number 37, 312 specifications 615 components bottom 148 front 136 keyboard 140, 142 left-side 136 rear panel 138

Index1

right-side 138 top 144 Computer Setup Advanced Menu 25 File Menu 23 overview 21 Security Menu 24 configuration information 28 connector pin assignments external monitor connector A3 headphone jack A4 microphone jack A4 monitor connector A3 parallel connector A5 RJ-11 (modem) jack A2 RJ-45 (network) jack A1 serial connector A6 S-Video connector A3 USB connector A2 connectors power 138 service considerations 42 cursor control keys, location 143
design overview 151 diagnostics configuration information 28 test information 28 Diagnostics for Windows 21, 28
disassembly sequence chart 53 diskette drive OS loading problems 223 spare part number 37, 312 display assembly illustrated 32 removal 539 spare part numbers 33, 539 specifications 63, 64, 65 display hinge cover illustrated 32, 310 removal 542 display lid switch, location 145 display release latch, location 137 DMA specifications 616 docking connector, location 149 drives, preventing damage 43 DVD+RW/R and CD-RW Combo Drive spare part number 37, 312 specifications 69 DVD/CD-RW Combo Drive spare part number 37, 312 specifications 611 DVD-ROM drive spare part number 37 specifications 613

Index2

electrostatic discharge 44, 47 embedded numeric keypad, location 143 external monitor connector location 139 pin assignments A3
f1 through f12 function keys,
location 143 fan assembly illustrated 34, 36 removal 531 spare part number 531 features 133 feet illustrated 310 locations 510 flowcharts initial troubleshooting 211 no audio (1) 225 no audio (2) 226 no network/modem connection 230 no OS loading 219 no OS loading, diskette drive 223 no OS loading, HDD (1) 220 no OS loading, HDD (2) 221 no OS loading, HDD (3) 222

no OS loading, optical drive 224 no power (1) 212 no power (2) 213 no power (3) 214 no power (4) 215 no video (1) 216 no video (2) 217 nonfunctioning device 227 nonfunctioning keyboard 228 nonfunctioning pointing device 229 nonfunctioning Port Replicator 218 fn key, location 143 front components 136
grounding equipment and methods 46
hard drive disassembly 59 illustrated 34, 36 OS loading problems 220 removal 57 spare part numbers 35, 312, 57 specifications 66 hard drive bay, location 139, 149 hard drive cover, removal 57 hard drive light, location 146

Index3

hard drive security screw, location 149 headphone jack location 139 pin assignments A4 heat sink illustrated 34, 36 removal 534 spare part number 534
mass storage devices, spare part numbers 312 memory module illustrated 34, 36 removal 527 spare part numbers 39, 527 memory shield illustrated 32, 310 removal 528 microphone jack location 139 pin assignments A4 Mini PCI communications board removal 511 spare part numbers 37, 511 Mini PCI compartment cover illustrated 32, 310 removal 511 Mini PCI compartment, location 150 Miscellaneous Plastics Kit components 310 spare part number 33, 311 model number 31 models 12 modem board illustrated 34, 36 removal 525 spare part number 525 modem, troubleshooting 230
I/O address specifications 618 infrared port, location 137 interrupt specifications 617
keyboard illustrated 32 removal 518 spare part numbers 35, 518 troubleshooting 228 keyboard components 140, 142 keyboard plate illustrated 32, 310 removal 530
LED board removal 552 spare part number 39, 552 left-side components 136 location 139

Index4

monitor connector location 139 pin assignments A3 mouse, spare part number 314 MultiBay battery pack, spare part number 37, 312 MultiBay device location 139, 149 spare part numbers 312 MultiBay light, location 146 MultiBay release latch, location 149 mute button, location 137
packing precautions 44 parallel connector location 139 pin assignments A5 password, clearing 135 PC Card eject buttons, location 137 PC Card slot space saver, illustrated 310 PC Card slots, location 137 plastic parts 42 pointing device, troubleshooting 229 Port Replicator spare part numbers 313 troubleshooting 218 power button, location 145 power connector, location 138 power cord, spare part numbers 313 power management features 135 power, troubleshooting 212 power/Standby light, location 147 Presentation Mode button, location 146 processor illustrated 34, 36 removal 537 spare part numbers 537
network, troubleshooting 230 nonfunctioning device, troubleshooting 218, 227 notebook feet illustrated 310 locations 510 notebook specifications 61 num lock key, location 143 num lock light, location 144 numeric keypad, location 143

Installing Microsoft Windows XP Service Pack 2 on HP Compaq Business Notebooks Introduction Purpose This document focuses on the testing and support provided by HP for Microsoft Windows XP and Service Pack 2 on HP business notebook products. Service Pack 2 (SP2) is the latest and most comprehensive update available for Microsoft Windows XP. SP2 is considered a recommended upgrade; we suggest that each customer review SP2 documentation, and then determine whether to deploy SP2 based on individual company needs. Audience This document is intended for HP personnel and customers needing information on Microsoft Windows XP and Service Pack 2 on HP business notebook products. System requirements and prerequisites System requirements Information regarding minimum hardware requirements for installing Microsoft Windows XP SP2 is available at http://support.microsoft.com/default.aspx?pr=windowsxpsp2. Supported Systems Compaq nc8000 Compaq nc6000 Compaq nc4000/nc4010 Compaq nx5000 Compaq nx7000/7010 Compaq nx9000 Compaq nx9005 Compaq nx9010 Compaq nx9105 Compaq nx9100/9110 Compaq nx9500 Evo N800 Evo N620c Evo 610c Evo 410c IMPORTANT Back up all user data prior to installing Microsoft Windows XP SP 2. 3 You will need the following items before installing: A supported system with Microsoft Windows XP o Windows XP OS License for each PC Microsoft Windows XP Service Pack 2 o SP2 is available through Windows update, as a download from the Microsoft
website, or on CD from Microsoft. The latest HP Support Software CD containing updated drivers and deliverables described in the section Installation of HP Drivers and Enhancements o Optionally, the software can be downloaded from the HP website at www.hp.com and burned onto a CD-R or CD-RW Note The HP Support Software CD is updated monthly and available by annual subscription or as a one-time purchase. You can also download all files, including the most current available ROM for the platform, from the HP website www.hp.com. See Appendix A for information on determining the current ROM version and how to update. Installation Installing Windows XP Service Pack 2 IMPORTANT Follow the instructions in the order provided. Failure to complete these steps in the proper order can result in an unsuccessful or unstable installation. This section provides guidelines for users who upgrade the preinstalled image of Microsoft Windows XP to SP2. Preparing for installation 1. If docked, undock the unit. 2. Disconnect all external peripherals and remove all PC card devices. 3. Connect AC power. 4. To check and upgrade ROM BIOS for each system, follow the steps below. Start the system using the current operating system (OS). Check the current ROM BIOS using Computer Setup or by pressing Fn+Esc after the OS boots. Compare the current ROM version date to the latest ROMPaq release date on the HP website to ensure that you have the most recent version. If you do not have the most recent version, install the latest system ROM BIOS. Note Refer to the online download and installation instructions to complete the ROM upgrade. 4 Installing SP2 and system software updates Preparing for installation -- installing drivers and enhancements IMPORTANT Upgrade the system ROM before beginning the Windows XP Service Pack 2 installation. Drivers and enhancements installation Perform the following steps:
1. If necessary, unbundle the preinstalled image. (Refer to the documentation included with the system for instructions.) 2. Install SP2 (See note below). Note Contact the Network Administrators to properly set up the networking and security components of Microsoft Windows SP2. Refer to the Microsoft website for complete SP2 installation instructions. 3. Install the updated drivers and enhancements from the HP Software Support CD or the HP website at http://www.hp.com/support/files. See Table 1 for additional information. Table 1 Minimum Versions of Necessary Drivers and Enhancements (along with recommended installation order) Windows XP SP2 software components Platforms Version Support Software for Bluetooth by hp All supported platforms 3.00 C Support Software for Bluetooth MultiPort Module All supported platforms 3.00 B Quick Launch Button Software All supported platforms 5.00 A System Enhancements for SP2 All supported platforms 1.00 A 4. Restart the notebook PC. 5 Appendix A: System ROM versions Determining the ROM version using Setup Note The ROM versions listed in this document are current as of the white paper publication date. Use the HP Setup utility or HP Diagnostics for Windows to determine the system ROM version. Refer to Table 2 for the current ROM version. Table 2 ROM versions Portable family Current ROM version HP Compaq nc4000/nc4010 F.2A HP Compaq nc6000 F.0F HP Compaq nc8000 F.0F HP Compaq nx5000 F.0B HP Compaq nx7000/7010 F.42 HP Compaq nx9000 KG.M1.17 HP Compaq nx9005 KA.M1.59 HP Compaq nx9010 KH.F.23 HP Compaq nx9105 F.12 HP Compaq nx9100/9110 F.21

A block cursor displays in the upper right corner of the screen during startup. 1. Press F10 when the block cursor displays. 2. Scroll down using the down arrow key to highlight View System Information and press Enter. The System Information prompt appears. 3. Make note of the ROM date and compare it to the date in Table 2. 4. Press Esc to exit the ROM information screen. 5. Scroll down using the down arrow key until Exit without Saving Changes is highlighted. Press Enter. 6. Press F10 to confirm exiting the HP Utilities. 7. If the ROM requires upgrading and the ROMPaq diskette is not available, see Creating a ROMPaq Diskette in this appendix. Otherwise, proceed to Upgrading the ROM. Determining the ROM version using HP Diagnostics for Windows 1. If Diagnostics for Windows is installed on the notebook PC, the following steps can be used to determine the ROM version. 2. Click Start Settings Control Panel. 3. Double-click the Diagnostics icon. 4. Click the system icon (the leftmost icon on the icon bar near the top of the window). 5. Scroll through the list until the System ROM information appears. Make note of the ROM version and compare it to listings in Table 2. 6 6. Close Diagnostics for Windows by clicking on the X in the upper right corner of the Diagnostics window. If the ROM requires upgrading and the ROMPaq diskette is not available, see Creating a ROMPaq Diskette in this appendix; otherwise, proceed to Upgrading the ROM. Determining the ROM Version Using Windows System Information 1. Click Start All Programs Accessories System Tools System Information under Windows XP. 2. Scroll through the list until the BIOS Version/Date information appears. Make note of the ROM version and compare it to listings in Table 2. 3. Close Windows System Information by clicking on the X in the upper right corner of the window. If the ROM requires upgrading and the ROMPaq diskette is not available, see Creating a ROMPaq Diskette in this appendix; otherwise, proceed to Upgrading the ROM. Determining the ROM version using QuickLaunch Buttons for Windows 1. Press Fn (Function) and Esc (Escape) keys simultaneously. 2. HP System Information window appears which includes the System BIOS information. Make note
of the ROM version and compare it to listings in Table 2. 3. Close HP System Information by clicking OK. If the ROM requires upgrading and the ROMPaq diskette is not available, see Creating a ROMPaq Diskette in this appendix; otherwise, proceed to Upgrading the ROM. Creating a ROMPaq diskette Download the ROMPaq SoftPaq from http://www.hp.com/support/files After downloading the appropriate SoftPaq from the HP website, follow the instructions on the download page to create a ROMPaq diskette. Upgrading the ROM 1. Connect the computer to external power. 2. Place the ROMPaq diskette into the diskette drive and restart the computer. 3. Press Enter at the Welcome to ROMPaq screen. 4. Press Enter to select the System ROM. 5. Press Enter to select the most current firmware image. 6. Press Enter to continue. 7. Press Enter to start the ROMPaq upgrade. Turn off the computer after the system ROM has been successfully reprogrammed. 7 Appendix B: SoftPaqs Unpacking a SoftPaq file Several switches can be used when unpacking a SoftPaq file. Sp#####.exe pdf f<path> -s SP####.exe is the Softpaq to unpack. -pdf is a run time switch that overrides the build parameters. -f<Path> is a run time switch that overrides the default path set at build time. -s instructs the package to unpack in silent mode skipping the welcome, license and directory screens. Descriptions of the software used on HP Compaq notebook PCs are listed in Table 3. Table 3 SoftPaq descriptions Name Description Hot Key Support Allows users to access BIOS and Operating System features. ADI SoundMax Audio Driver Enables the integrated Audio hardware. Ethernet Drivers Enables integrated NIC devices select models. Modem Drivers Enables integrated modem devices select models. ATI Video Drivers Enables the integrated video software. Synaptics TouchPad Driver Provides added functionality for the touchpad device. System Enhancements Provides users with a compilation of hardware-enabling operating system enhancements and fixes. System ROMPaq System Firmware Quick Launch Button Software Enables the Quick Launch Buttons on the internal keyboard. HP WLAN W400-W500 Driver Enables integrated WLAN in select models. HP WLAN W400-W500 Atheros

Client Utility Utility for configuring WLAN settings. 8 Appendix C: Observed anomalies Bluetooth Anomaly: Unable to connect to Bluetooth devices. Description: Pairing issues are experienced when attempting connection. Systems Affected: All models Resolution: Install the latest version of Support Software for Bluetooth. Quick Launch Buttons Anomaly: Unable to uninstall using Windows Add/Remove Programs. Description: An error message appears when Quick Launch Buttons is uninstalled using Windows Add/Remove Programs Systems Affected: All models Resolution: Update to the latest version of Quick Launch Buttons. Third Party Applications Anomaly: Some third party applications may not function properly under SP2. Description: Certain applications, utilities and Web pages may be adversely affected by the new security settings associated with SP2. Systems Affected: All models Resolution: For additional information regarding 3rd party applications, refer to the Microsoft website at http://support.microsoft.com/default.aspx?pr=windowsxpsp2. 9 Appendix D: Questions and answers Q. When is Microsoft releasing Windows XP SP2? A. Microsoft is expected to make Windows XP SP2 generally available on August 25, 2004. Q. Will HP be changing its factory installed images to SP2? A. HP will update the pre-installed Windows operating systems on business notebook products lines from Windows XP SP1a to Windows XP SP2 during the 4th quarter of 2004. This is considered a critical update. Q. Why is Windows XP SP2 so important? A. Security has become the number one issue for Microsoft. Windows XP SP2 will contain new technology that can help reduce the risk of security threats. Q. What security fixes will be included in Windows XP SP2? A. Microsoft will rollup the security fixes released for Windows XP prior to the availability of Windows XP SP2 in addition to some new features. For more information on Windows XP SP2 please visit:
http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/winxpsp2.mspx Q. Is there a website where I can get information about HP systems and Windows XP SP2? A. For more information on HP systems and Windows XP SP2 please visit: http://www.hp.com/go/windowsxp For more information To learn more about HP business notebooks, contact your local HP sales representative or visit our website at: http://www.hp.com/go/notebooks To learn more about HP systems, visit our website at: http://www.hp.com/go/windowsxp Support for Windows XP SP2 is available from Microsoft at: http://support.microsoft.com/default.aspx?pr=windowsxpspHewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. 5982-8315EN, 08/2004