HP DeskJet 300 Series Printer Family Technical Support Solutions Guide

Des kJe t 34

HP DeskJet Portable, DeskJet 310, DeskJet 320 and DeskJet 340
HP Part Number 5960-9677 Printed in U.S.A. September 1995 Edition

t d ith F

Notice
The information contained in this document is subject to change without notice. HEWLETT-PACKARD MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
Copyright Hewlett-Packard Company 1995 All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

Publication History

This document is the second Technical Support Solutions Guide (TSSG) for the DeskJet 300 Series printer family. The printing history of this guide is: First Edition. September 1994 Second Edition. September 1995

Trademark Credits

AGFA is a registered trademark of Agfa-Gevaert AG. Arial is a U.S. registered trademark of the Monotype Corporation. CG Times, a product of Agfa Corporation, is based on Times New Roman under license from the Monotype Corporation plc. ColorSmart is a trademark of Hewlett-Packard Co. Gill Sans is a U.S. registered trademark of the Monotype Corporation. Lucida is a U.S. registered trademark of Bigelow & Holmes Inc. Lucida Casual fonts are copyrighted 1993 by Bigelow & Holmes Inc. Patent Pending Microsoft is a U.S. registered trademark of Microsoft Corporation. Milestones is a trademark of Monotype Corporation. PL is a trademark of Photo Lettering Inc. REt is a trademark of Hewlett-Packard Co. Scalable type outlines are licensed from Agfa Corporation. Times Roman, Helvetica, and Univers are trademarks of Linotype AG and its subsidiaries. TrueType is a U.S. registered trademark of Apple Computer, Inc. Univers is a trademark of Linotype AG and its subsidiaries. Windows is a trademark of Microsoft Corporation.

Conventions

This document uses special conventions to clarify information and ensure your safety and the safety of the product. Pay special attention to the information highlighted in the following ways: Italic type is used for the titles of publications and for emphasis in a paragraph.

Warning Caution

Warning text is used where danger to an individual can develop.
Caution text is used where a risk of damage to equipment can develop.
Note text is used for special instructions.

About This Guide

This guide is designed as a reference for people who provide post-sale technical support to end-users of the HP DeskJet Portable, HP DeskJet 310, HP DeskJet 320 and HP DeskJet 340 printers. It represents a collection of information gathered from Hewlett-Packards dealer and end-user support organizations. The purpose of this guide is to provide answers to frequently asked questions and solutions to common problems. While the content of this guide is quite comprehensive, it is not all inclusive. It is not a substitute for other types of product documentation, such as the Users Guide and Quick Start.

C2637A

C2621A C2622A

C2614A

HP DeskJet Portable Printer with Desktop Sheet Feeder bundled

C2624A

1. Available only in: Australia, China, Hong Kong, India, Indonesia, Malaysia, New Zealand, Singapore, Taiwan, Thailand and some other Asian countries.
HP DeskJet Portable old and new models
As shown in the table above, there are two models of the HP DeskJet Portable, black-only printer. The old model, C2614A, is no longer available. The new model, C2624A, is bundled with a sheet feeder and sold only in the Asia Pacic. There are some minor hardware and rmware differences between these two models. This guide reveals these differences in footnotes to the general information on the HP DeskJet 300 Series printer family. You can identify these two different printer models by the model number printed on the serial number label in the printers battery compartment. This label has C2614A for the old model and C2624A for the new model.

Support Tools

Hewlett-Packard recommends the following tools for supporting HP DeskJet 300 Series printers. Dial caliper or accurate linear scale Tissue paper Cotton swabs, such as part number 9300-0767 Clean lint-free soft cloth Brush or small computer vacuum cleaner

Features and Benets

Table 1-2. HP DeskJet 300 Series Printer Features and Benets Feature Benet Letter-quality output at an affordable price.
Black output resolution: 300 by 300 DPI (HP DeskJet 310 and Portable) 600 by 300 addressable rasterpoints per inch (HP DeskJet 340 and 320) Prints on plain paper Drop-on-demand thermal inkjet printing Works from a power adapter, an optional battery pack, or optional rapid recharger Sheet feeder that detaches easily from the printer 2 to 3 pages per minute printing Support for major MS DOS and all Windows 3.x applications The HP DeskJet 340 supports all major macintosh computers using the 68030 chip Supports color1 graphics output with major MS DOS applications Supports all Windows applications in color1 using the HP printer driver, included with the printer. The HP DeskJet 340 and 320 comes with the enhanced HP ColorSmart printer driver High-quality color1 graphics capability Kerning of the CG Times and Univers internal fonts Internal landscape fonts
1. The HP DeskJet Portable only prints black.
No special paper required. Proven reliable, letter-quality, and quiet printing solution. Flexible power requirements for greater versatility and portability. Power adapter and rapid rechargers can run from the voltage and frequency of any country or regions AC power. Flexible media handling without sacricing portability. The sheet feeder can load paper, transparencies and labels automatically. Fast generation of hard-copy output. Condence in software compatibility.
Good coverage of the top-tier graphics packages in the DOS environment. Condence in software compatibility for color printing. Produces vibrant colors at the touch of a button. Create high-quality color documents. Increased satisfaction in the overall appearance of printed text. Useful for spreadsheet applications.

C3280A C3281A C3282A C3005A
See table 1-6 See table 1-7 C3061A C3278A C3279A C3277A C3050A C3834A C3828A C3835A C3832A C3836A C3833A C3837A C3831A 51634Y 51634Z 92296A 92296B 92296C 92296D 92296E 92296F 92296G 92296H 92296J 92296K
1. The high capacity print cartridge, part number 51626A, is not recommended for use with HP DeskJet 300 Series printers. The 51608A black print cartridge is now obsolete. 2. Can be used only with the HP DeskJet 310, 320 and 340 printers. 3. This HP interface cable has a low-prole design that complements the product design and avoids extending the interface cable directly out of the printer, with or without the optional sheet feeder. A standard Centronics parallel interface cable, however, will work on an HP DeskJet 300 Series printer.

User Documentation

Table 1-9. Available HP DeskJet 300 Series Printers User Documentation Kits Language HP DeskJet 340 Danish Dutch English (USA, Canada, Latin America) English-International (Europe and other areas) Finnish French German Italian Norwegian Portuguese Spanish Swedish Czech Chinese (Taiwan) Japan C2655-90022 C2655-90025 C2655-90001 User Documentation Kit Part Number HP DeskJet 320 C2634-60102 C2634-60103 C2634-60100 HP DeskJet 310 C2621-60102 C2621-60103 C2621-60100 HP DeskJet Portable C2614-60005 C2614-60006 C2614-60003
C2655-90008 C2655-90021 C2655-90004 C2655-90024 C2655-90023 C2655-90017 C2655-90014 C2655-90007 C2655-90020 C2655-90026 C2655-90011 C2655-90006
C2634-60101 C2634-60104 C2634-60105 C2634-60106 C2634-60107 C2634-60108 C2634-60109 C2634-60110 C2634-60111 -
C2621-60101 C2621-60104 C2621-60105 C2621-60106 C2621-60107 C2621-60108 C2621-60109 C2621-60110 C2621-60111 -
C2614-60004 C2614-60007 C2614-60008 C2614-60009 C2614-60010 C2614-60011 C2614-60012 C2614-60013 C2614-60014 -
Table 1-10. Other User Documentation Document HP Part Number C2634-90145 C2621-90172 C2614-90060
HP DeskJet 320/310 Printer Technical Reference Guide1 HP DeskJet 310 Printer Technical Reference Guide1 HP DeskJet Portable Printer Technical Reference Guide1
1. Available in English only.

Internal Fonts

Note Windows 3.1 does not support these internal fonts. The HP DeskJet 300 Series printer driver uses TrueType fonts when printing from Windows 3.1 (see Selecting a Printer Driver in chapter 4).
Table 1-11. Internal Portrait Fonts Can be selected with printer buttons

0.08 in. (2.0 mm)

black printing: 0.5 in. (12.7 mm) color printing: 0.66 in. (16.8 mm)

0.25 in. (6.4 mm)

0.25 in.4 (6.4 mm)
Executive Paper 7.25 ! 10.5 in. (184.2 ! 266.7 mm)

A! 297 mm

3.2 mm

3.6 mm

Landscape Mode
Page Size U.S. Letter 11 ! 8.5 in. (279.4 ! 215.9 mm) U.S. Legal 14 ! 8.5 in. (355.6 ! 215.9 mm) Executive Paper 10.5 ! 7.25 in. (266.7 ! 184.2 mm) A! 210 mm Printable Area 10.33 ! 8.0 in. (262.4 ! 203.2 mm) Top Margin Bottom Margin Left Margin Right Margin
13.33 ! 8.0 in. (338.6 ! 203.2 mm)

0.5 in. (12.7 mm)

0.17 in. (4.2 mm)
9.83 ! 6.75 in. (249.8 ! 171.5 mm)

280.1 ! 203.2 mm

1. The specications in this table are based on text scale mode off (63 lines/page on U.S. letter size paper) and perforation skip mode off. The top margin (portrait mode) increases to 0.5 inches with perforation skip on. (The factory default setting for perforation skip mode is on.) 2. Printable area for non-Windows applications. Other applications may have additional restrictions. See the documentation included with the software application or contact the software vendor. 3. Based on perforation skip mode off. Perforation skip mode on reduces the printable area by increasing the top margin to 0.5 inches. 4. The HP DeskJet Portable printer has two slightly different measurements for Executive Paper in Portrait Mode: Right Margin is 0.20 inches, or 5.1 mm Printable Area is 6,8 ! 10.0 inches, or 172.7 ! 254.0 mm
Table 1-25. Hewlett-Packard Print Cartridge Specications Category Type Cartridge life 51633A black cartridge 1000 characters per page coverage 1500 characters per page coverage 51633M mobile triad pen 1000 characters per page coverage 51625A color cartridge Interconnect specications Print cartridge Specication Plain paper drop-on-demand thermal inkjet printing
500 to 1000 pagesto 666 pages 750 to 1500 pagespagesinserts/withdraws per month 122 inserts/withdraws over the life of the cartridge 1440 inserts/withdraws over the life of the printer 50 Nozzles 48 Nozzles 300 dpi 130 m on 25% cotton bond paper
Printer Number of nozzles 51633A (black) 51625A (color) Vertical resolution Dot size

Installation and Conguration 2-15
Changing Default Graphics Density You can change default graphics resolution from the factory default of 300 dpi to 75, 100, or 150 dpi, and back to 300. You can set this new default Graphics Density from within the DJPMenu conguration utility. Changing the DeskJet 320 and 340s Input Buffer Size You can change the DeskJet 320 and 340s input buffer size from the default value of 16K to 48K. If you are using Windows, the default of 16K is recommended. If you are using a DOS application that prints mainly text, you may nd that switching to 48K will shorten the time that your application is tied up printing to the DeskJet 340 and 320.
Note You can clear changed extended settings by pressing the Online and Setup buttons while turning on the printer. This action restores all these settings: 300 dpi for default Graphics Density, 15 minutes for Power off time, 2 minutes for Sleep time and 16K for the DeskJet 340 and 320s Input Buffer Size.
Localizing Factory Defaults You can also use the DJPMenu conguration utility to change the factory default settings1 to those appropriate to a particular country. Then when you reset the printer to the factory defaults, you will be setting them to the country defaults that you changed with the DJPMenu conguration utility. Changing a country default will cause the printer after you have reset it to use the default character set and media size setting appropriate for that country. See table 2-7. In order for the country default settings, that you have changed with DJPMenu, to actually take effect, you must reset the printer. First turn it off. Then, hold down the Online and Setup buttons and press the Power button to turn it on.
Once you have localized the factory default settings, you cannot restore the printer to the original factory default settings by pressing the Online and Setup buttons while turning on the printer. If you wish to restore the original factory default settings, use DJPMenu to select US from the list of countries in the Country Default group box.
Table 2-7. Country Defaults Available in DJPMenu1 Country Default Media Size Letter A4 A4 A4 A4 A4 A4 A4 A4 Character Set PC-8 USA UK Germany France Italy Norway 1 Sweden Spain Portugal
US UK Germany France Italy Norway Sweden Spain Portugal
Hewlett-Packard recommends that you do not change the factory default settings unless you have a specic need for localized country default settings. Note that, even without changing the factory default settings, you can make changes to the printer settings in Menu mode that will be retained even after the printer is turned off and on any number of times.

HP DeskJet 300 Series Driver Version 7.0 will be made available at a later date to support the DeskJet 340, 320, 310 and the Portable.

Operation and Usage

Section Title Printer Buttons and Lights. Rapid Recharger Buttons and Lights. Operating the Printer with the Portable Sheet Feeder. Attaching the Printer to the Portable Sheet Feeder. Loading Paper for Automatic Feeding. Operating the Printer with the Desktop Sheet Feeder. Attaching the Printer to the Desktop Sheet Feeder. Positions for the Printer and Desktop Sheet Feeder. Normal Print Position, for Automatic Feeding. Vertical Print Position, for Changing Printer Settings, Changing the Print Cartridge, Printing Labels, or Removing the Printer from the Desktop Sheet Feeder Manual Feed Position, for Feeding Single Sheets with the Desktop Sheet Feeder Attached. Closed Position, for Storing or Transporting the Printer and Desktop Sheet Feeder Loading Media. Manual Single Load. Loading Media in the Sheet Feeder. Installing/Replacing a Print Cartridge. Powering the Printer. Standard Charge and Quick Charge Rates. Sleep Mode. Low Battery Condition. Power Adapter Information. Rapid Recharger Information. Battery Pack Information. HP Infrared Adapter. Maintenance. Maintaining Print Cartridges. Print Cartridge Safety. Cleaning the Print Cartridge. Material Safety Data Sheet. Print Cartridge Tips. Maintaining the Printer. Cleaning the Platen and Pinch Plate. Thermal Inkjet II Technology. Page 3-2 3-7 3-8 3-8 3-9 3-10 3-11 3-11 3-13
. 3-14. 3-15 3-16 3-17 3-17 3-18 3-20 3-24 3-24 3-26 3-26 3-27 3-28 3-30 3-32 3-33 3-33 3-33 3-33 3-33 3-34 3-34 3-35 3-36
Printer Buttons and Lights
Press and hold to eject paper. Press to move the print cartridge cradle to the loading position, or to return it to the home position. Press to turn the printer on or off.
Figure 3-1. HP DeskJet 340 Printer Buttons and Lights
Table 3-1. Description of Printer Buttons and Lights for the HP DeskJet 340 Button or Light Operation Turns the printer on or off Loads and ejects paper Starts the printer self-test Description Press the Power button to turn the printer on or off. The power light blinks when the printer is receiving information from the computer or when printing. The Paper Feed light blinks when the printer is out of paper Load paper in the paper tray and press the Paper Feed button to continue. To eject paper, press and hold the button. Turn off the printer. Then, while pressing the Paper Feed button, press and release the Power button. See Printer Self-Test in chapter 6. The Change Cartridge light blinks when the printer is waiting for you to change the print cartridge. Press to move the print cartridge cradle to the middle of the printer where you can change the print cartridge. Press again to return the cradle to the right side of the printer. The Charge light indicates the following: The Charge light is lit when the battery pack in the printer is being charged. The Charge light blinks when the printer is discharging the battery pack. If the Charge light is off, either the battery pack in the printer is fully charged or there is no battery pack in the printer.

Table 3-7. Battery Pack Charge Rates Battery Pack Situation Charge Rate Maintenance charge as needed Quick charge Explanation The printer detects a fully charged battery pack. The printer makes sure the battery pack remains fully charged by charging it at the maintenance rate as needed. The printer detects a fully discharged battery pack and charges it at the quick charge rate. The printer knew that the battery pack was fully charged when the printer nished charging it. As long as the battery pack was not removed and reinstalled in the printer, the printer continuously monitors and determines the batterys charge level. The printer reports the batterys charge level accurately on the battery level gauge. It charges the battery at the quick charge rate until it is fully charged. When the battery pack is fully charged, the printer makes sure the battery remains fully charged by charging it at the maintenance rate as needed.
Battery pack has been fully charged Battery pack has been fully discharged, through use or through the discharge function A partially charged battery pack that was previously fully charged in the printer

Quick charge

1. The older model C2614A of the HP DeskJet Portable printer only charges a battery when the printer is on. The battery is not charged when the printer is off.
Table 3-7. Battery Pack Charge Rates (Continued) Battery Pack Situation Charge Rate Standard charge Explanation If a partially charged battery pack is installed in the printer, the printer cannot determine the present charge level of the battery pack. The printer reports this battery packs charge level as 1/4 charged on the battery level gauge and charges it at the standard charge rate. When the battery pack has been fully charged, the printer makes sure the battery pack remains fully charged by charging it at the maintenance rate as needed. If the printer detects a residual charge level in the battery pack, the printer will charge the battery pack at the standard charge rate. If the printer fails to detect a residual charge in the battery pack that is, the battery pack is fully discharged the printer will quick charge the battery pack.

HP DeskJet 300 Series v4.0 printer driver (not included with the printer)

Windows 3.0 and 3.1

HP DeskJet 310 printer driver v1.0 (included with the printer)
HP DeskJet Portable printer driver from Microsoft, or HP DeskJet Portable printer driver from HP
Type of Application Printer Driver HP DeskJet 340, 320 or 310 printer drivers Comments/Limitations The capabilities of the printer driver are dependent on the software vendor. Read the documentation included with the software application for any limitations to the printer driver. Contact the software vendor for the latest version of the printer driver. Note that some DOS wordprocessing applications for example, WordPerfect can make use of their graphics capability to print color text. This printer driver should produce high-quality results and support all HP DeskJet 300 Series printer features, including all internal fonts, for most monochrome documents. If importing color graphics into the document, choose the HP DeskJet 500C printer driver solution. This solution results in HP DeskJet 500C printer output capabilities, including color graphics. If you are using the black print cartridge, this printer driver solution does not support the additional internal fonts in an HP DeskJet 300 Series printer that are not in an HP DeskJet 500C printer. With this printer driver, you will not be able to print on transparencies or executive size paper, since these features are not supported on the HP DeskJet 500C printer This solution results in HP DeskJet Portable printer output capabilities and thus does not support color.
DOS graphics applications
HP DeskJet 550C printer driver
HP DeskJet 500C printer driver
HP DeskJet Portable printer driver
Type of Application Printer Driver HP DeskJet 340, 320 printer drivers, or DeskJet 310 printer drivers Comments/Limitations The capabilities of the printer driver are dependent on the software vendor. Read the documentation included with the software application for any limitations to the printer driver. Contact the software vendor for the latest version of the printer driver. The DeskJet 310, 320 and 340 print text in black only. However, some DOS wordprocessing applications for example, WordPerfect can make use of their graphics capability to print color text. This printer driver should produce high-quality results and support all HP DeskJet 300 Series printer features, including all internal fonts, for most monochrome documents. If importing color graphics into the document, choose the HP DeskJet 500C printer driver solution. This printer driver solution does not support the additional internal fonts in an HP DeskJet 300 Series printer that are not in an HP DeskJet 500C printer. This printer driver solution does not support executive size paper since this feature is not supported on the HP DeskJet 500C printer. While the DeskJet 500C printer driver supports graphics printing in color, like the DeskJet 300 Series printers it supports text printing in black only. However, some DOS wordprocessing applications for example, WordPerfect can make use of their graphics capability to print color text. This printer driver should produce high-quality results and support most HP DeskJet 300 Series printer features, including all internal fonts, for monochrome documents. This solution does not support color for either text or graphics. This solution results in HP DeskJet 500 printer output capabilities. This printer driver solution does not support the additional internal fonts in an HP DeskJet 300 Series printer that are not in an HP DeskJet 500 printer. This printer driver solution does not support transparency printing and executive size paper since these features are not supported on the HP DeskJet 500 printer. This solution does not support color for either text or graphics.

Receive Data Input Line RxDShield Ground Transmit Data Output Line TxDReceive Data Input Line RxD+ Unused Receive Data Output Line TxD+
Bit serial data transmitted to the printer from the computer. Used in conjunction with TxD- (pin 5).
Connecting the Cable to a Macintosh Computer
The HP DeskJet 340 printer can be connected to a macintosh computer with a Macintosh Adapter.
1. Make sure that both the printer and the computer are turned off.
2. Connect one end of the Macintosh Adapter cable rmly to the printer.
3. Connect the other end of the Macintosh Adapter cable to either the modem port or the printer port on the back of the computer.
Printer Software Installation Outlines
The printer software includes printer drivers and fonts. The following are only outlines of the software installation process. For more specic printer software installation information, see the documentation included with the printer.
Installing the Printer Driver1
Quit all running applications. Turn off any virus protection programs. Ensure that you have at least 5 MB of free hard disk space.
Insert the HP DW/DJ 300 Series v6.0.1 Install disk. Double-click the Installer icon.
Make sure that the hard disk named on the Installer screen is the one on which you want to install the printer software. If the wrong hard disk is named, click the Switch Disk button until the correct hard disk name appears.
Easy Install Option: Click the Install button. Insert disks as requested.
Custom Install Option: Click the Custom Install button. Scroll through the list of items and Shift-click the ones that you wish to install.
Click the Install button. Insert disks as requested.
Follow the instructions that appear in the dialogue boxes that appear subsequently. When the Installer displays a message indicating that installation was successful, click the Restart button in the Special menu.
Figure 5-2. HP DW/DJ 300 Series v6.0.1 Printer Software Installation Outline
You can only install the HP DW/DJ 300 Series v6.0.1 printer driver if you are using System 7.0.1 and above.
The Easy Install option installs both the printer driver, as well as the fonts. If hard disk space is limited, delete one of the printer drivers after installation. See the documentation included with the printer driver for instructions.
Table 5-6. Additional Printer Driver Installation Information Topic Installing fonts Choosing the printer driver Information See Installing Fonts in this chapter or the documentation included with the printer software disks for instructions on loading fonts. After the printer driver and fonts are installed, select the printer driver in the Chooser from the Apple menu on the Macintosh desktop. Be sure the AppleTalk is inactive. See Choosing the Printer Driver later in this chapter.

The movement of the print cartridge may be blocked. The automatic cradle lock may not have been released if the print cartridge cradle is in the home position and there is no object blocking its path. The print cartridge may be jammed. An internal printer error has occurred.
The Change Cartridge and Paper Feed lights are on. The Paper Feed and Power lights are on or The Change Cartridge and Power lights are on The Change Cartridge, Paper and Power lights are on
Open the access door. Gently push or tap the print cartridge cradle against the end of the printer. Turn off the printer power and turn on again. If this does not work, unplug the power adapter and remove the battery pack. Plug in the power adapter and turn on the printer. Return the printer for servicing if this does not work. Return your printer for servicing.
An internal error has occurred.
Printer Light Indications (for HP DeskJet Portable, HP DeskJet 310 and 320)
The printer will identify printer status and error conditions with its own lights. Most error indications are displayed by a single light blinking alternately with the other printer lights. If a printer light error indication occurs, turn off the printer then turn on the printer again. If the failure occurs again, use the solutions described in table 6-4.
Figure 6-4. HP DeskJet 300 Series Printer Buttons and Lights (HP DeskJet Portable, HP DeskJet 310 and 320)
One or more blinking lights suggests that user intervention is needed.
1. The older model C2614A of the HP DeskJet Portable printer has these two lights reversed; instead of Change Cartridge the top light is labeled Menu, and instead of Menu the bottom light is labeled Chg. Pen. 2. The older model C2614A of the HP DeskJet Portable printer has this button labeled Settings instead of Setup.
Table 6-5. HP DeskJet 300 Series Printer Light Indications (HP DeskJet Portable, HP DeskJet 310 and 320) Printer Light Indication Probable Cause The printer is out of media. Solution If using the optional sheet feeder, load media in the IN tray and press the gray pressure plate release button. Then press the Online button. If using the printer without the sheet feeder, insert a sheet in the paper feed slot and wait for the printer to pull it in. For more information, see Loading Media in chapter 3. Sleep mode extends the life of a battery pack charge. The printer automatically exits from sleep mode when you press any printer button, send data to the printer, manually load a sheet, or plug in the power adapter. For more information, see Battery Pack Information and Sleep Mode in chapter 3. Charge the battery pack. For more information, see Conguring the Printer in chapter 2 and Powering the Printer in chapter 3.

Online light is blinking

Power light is dim (battery mode only)
The printer is in sleep mode.

Power light is blinking

Print density is inconsistent

Ink is smearing

Table 6-12. Solving Black Print Quality Problems (Continued)
Black Print Quality Issue Possible Cause and Solution 1. Verify that Letter Quality mode is selected (Draft light off) rather than Draft mode. 2. In Windows, check that Presentation mode rather than Normal or Draft mode is selected. 1. Run the print cartridge cleaning routine to clear the nozzles. See Using the Print Cartridge Cleaning Routine in this chapter. 2. If the print quality does not improve, replace the print cartridge. Missing dots may be caused by problems with any of the following: print cartridge printer hardware connection between the printer and the print cartridge. See Printouts Missing Rows of Dots in this chapter for solutions. If you are printing from a Windows application: Select Presentation mode in the Printer Setup dialog box. Print the page again using manual feed. The HP DeskJet 340, 320 and 310 printers, when using a color print cartridge, produce composite black from the color print cartridge by mixing colors. If this composite black appears greenish or otherwise unsatisfactory, try to arrange the document so that each page is either only color or only black; you can then change to a black cartridge before printing a black only page.
Output appears jagged Black printing is fading
Characters, dots or lines are incomplete or missing from printouts; or dark horizontal lines appear in gray areas
Black output appears greenish
Solving Color1 Print Quality Problems
Table 6-13. Solving Color Print Quality Problems
Color Print Quality Issue Possible Cause 1. Make sure that Letter Quality mode is selected (the Draft light should be off ). 2. Adjust the intensity setting in your software to increase the amount of ink thrown onto the page. See your software manual. See the Ink is smearing solutions in table 6-13, Solving Black Print Quality Problems. 1. Run the print cartridge cleaning routine to clear the nozzles. See Using the Print Cartridge Cleaning Routine in this chapter. 2. If the print quality does not improve, the print cartridge may be running out of one color of ink. Replace the print cartridge. 1. The print cartridge nozzles may be clogged. Run the print cartridge cleaning routine to clear the nozzles. See Using the Print Cartridge Cleaning Routine in this chapter. 2. Make sure that you insert media print side up in the printer. Check the packaging for an indication of the print side. If you are using plain paper, try turning the paper over and printing on the other side. 3. Make sure that the media meets the specications in chapter 1. 4. If printing transparencies, verify that the media is HP Premium. 5. Some paper that meets specications in chapter 1 will not produce satisfactory results. Try a different brand of paper.

Monday, Tuesday, Thursday, Friday 6:00 am 5:00 pm Wednesday 6:00 am 3:00 pm 24 hours/day

HP BBS4

Internet
Printer drivers Product and Support Information
1. HP Audio Tips is a set of pre-recorded messages to answer common product questions. Navigate through the pre-recorded messages by pressing the buttons on a touch tone telephone. 2. HPNN (Hewlett-Packard News Network) is an electronic bulletin board service available only to HP authorized resellers. 3. The HP Customer Information Center is available to both resellers and users. 4. HPs computer bulletin-board system.
Printer Repair Feedback Information
1. Make a copy of the HP DeskJet 300 Series Printer Repair Sheet in this section. 2. Observe the problem with the printer. Verify the problem is repeatable. 3. Determine the applicable error code in table 7-3. 4. Fill out the repair sheet and return the repair sheet with the printer.
Table 7-3. HP DeskJet 300 Series Printer Error Code Table Keyword Startup Problems Power Up failed Self-test failed Defective power cord/ module General start-up Recharger defective Battery Defective Backup battery failed Control Panel/Light Problems Lights on steady Lights ashing in unison Lights ashing alternately No display/dead keys Sticky keys General lights Description No lights on, no noise, no movement/intermittent power failure Self-test printout does not print out, is incomplete or wrong Power cord/module is defective or damaged (<30 days) Customer cannot describe problem Recharger is defective (< 30 days) Printer does not power up with battery Loses date/time and other information Code EX00 EZ05 EX05 EZ20 EZ25 EX30 EZ35
LEDs on front panel ON steady LEDs on front panel ON and ashing Different LEDs ash ON and OFF alternately Display is dead, no key operation Display keypad keys sticky or intermittent operation Customer cannot descibe problem
EK00 EK05 EK15 EK20 EK25 EZ35
Media Advance/Eject Problems No media pick up Paper/transparency not loading properly Multiple pick Several sheets/envelopes are picked together Incomplete feed Sheet/envelope loads, then stops Media jam Sheet/envelope/labels stuck inside the printer Skewed/slanted page Sheet/envelope loads unevenly Media eject problem Sheet/envelope fails to eject Continuous media feed Continuously picks and feeds media General media handling Customer cannot describe problem Intermittent Paper Pick Intermittent paper loading Print Quality Problems Missing dots Fuzzy print Vertical misalignment Solid black page
FF00 FF05 FF10 FF15 FF20 FF25 FF35 FF55 FF60
White line or streak through text or graphics Overspray of dots Table columns of text/vertical lines are not well aligned (bi-directional shift) Sheet is solid black

PP00 PP05 PP10 PP15

Table 7-3. HP DeskJet 300 Series Printer Error Code Table (Continued) Keyword Underlines or streaks in printing Wavy print Incomplete print General print quality Blank page Solid black sheet Carriage Problems Carriage stall Left side collision Right side collision Carriage belt defective General carriage problem Noise Problems Squeaky noise Grinding noise Knocking noise General noise Cosmetic Problems Scratched General cosmetic defect Access door defective Starwheel Communication Problems I/O printer port failure General communication problem Print Cartridge Problems Short pen life Leaking cartridge Rejects cartridge black Rejects cartridge color Service station, pen-cap problems General print cartridge failure Deprimed Cartridge Description Prints extra lines across media when printing self-test Print appears wavy on self-test Parts of printed characters are missing on self-test Customer cannot describe problem Sheet contains no printing Sheet printed is solid black Code PP20 PP25 PP30 PP35 PP40 PP40

Netherlands option number, 1-10 new battery pack, 6-5 noise level specifications, 1-24 nonprinting self-test, 6-7 non-US service support contracts, 6-3 Normal Print Quality mode, 4-9 Norwegian option number, 1-10 user documentation, 1-14 not enough memory to print message, 6-11 not printing in Windows, 4-8 nozzles, print cartridge, 3-20, 3-34 clearing clogged nozzles, 6-35 dried ink on, 6-34 role in thermal InkJet technology, 3-36 numbers, model, 1-2
obstructions, paper path, 6-24 obtaining printer drivers, 7-6 off, turning the printer off and on, 3-6 on, turning the printer on and off, 3-6 Online and Busy lights blinking, 6-18, 6-21 Online button, 2-9, 3-4

Index-9

Online light, 3-4 alternately blinking, 6-17 blinking, 3-17, 6-15, 6-20, 6-220 Online light and Busy light blinking, 6-20, 6-23 open circuits, 6-35, 6-40 operating from a battery pack, 3-30 the sheet feeder, 3-10 operation and usage, of printer, 3-1 optimization factors, 5-15 macintosh, 5-15 memory, 5-12 optimizing the printer, 5-1 option numbers of printers, 1-9 options dialog box, 5-11 optional battery pack part numbers, 1-12 optional rapid recharger, 1-3, 3-28 buttons and lights, 3-7 cautions, 3-28 part numbers, 1-11 optional sheet feeder, 1-3 bundled with printer, 1-3 loading paper and media, 3-17 operation, 3-10 part number, 1-13 physical specifications, 1-20 options, 1-9 documentation, 1-9 power cord, 1-9 outline of software installation, 5-8 out of ink, 3-23 out-of-paper, 3-4 out-of-paper sensor, 1-5 output appears greenish, 6-37 lines are jagged, 6-37 poor in Windows, 4-8 resolution, 1-3 overall troubleshooting, 6-3 overriding default settings, 2-12 printer settings, 2-13
packaging specifications, 1-23 page setup dialog box, 5-11 pages per month, 1-19 paper capacity, 1-26 does not eject from printer, 6-20 ejecting, 3-5
paper (continued) glossy, 1-4 handling specifications, 1-26 linefeed and formfeed, 3-5 loading, 3-17, 3-19 loading problems, 6-20 measuring skew, 6-26 measuring squareness, 6-25 not picked up from the sheet feeder, 6-21 printing on plain paper, 1-3 problems, 3-19 size of, 1-26 skewed, 6-21 weight, 1-26 paper feed specifications, 1-18 paper feed rollers, 3-15 paper feed slot, 1-5, 3-15 paper handling increasing the speed, 4-9 specifications, 1-26 paper jam clearing, 6-23 lights indicating, 6-16 possible causes, 6-24 with sheet feeder, 6-23, 6-24 paper output guides, 3-10, 3-13 paper output slot, 1-5 paper path obstructions, 6-24 paper pressure plate, 3-18 paper release button, 1-5, 6-23 paper sensor, 1-5 paper stock rigid, for removing crusted ink, 6-34 paper support arms, on the IN tray, 3-10, 3-13, 3-16 paper width adjustment bar, 3-13, 3-18, 3-19, 6-21 paper, tissues for cleaning, 1-3 parallel interface pinout information, 2-6 part numbers battery packs, 1-12 black print cartridge, 1-13 cable, 1-13 carrying case, 1-13 color kit with print cartridge, 1-13 color print cartridge, 1-13 interface cable, 1-13, 5-4 labels, 1-13 model numbers of printers, 1-2, 1-9 option numbers of printers, 1-9 paper, 1-13 power cords, 1-11 printer options by country and language, 1-9 rapid rechargers, 1-11