Software

This section provides information about the following topics: Printer drivers Uninstalling the printing software

Printer drivers

Software and supported operating systems
For easy device setup and access to the full range of device features, HP strongly recommends that you install the software that is provided. Not all software is available in all languages. See the getting started guide for installation instructions, and see the Readme file for the latest software information. The most recent drivers, additional drivers, and other software are available from the Internet and other sources. If you do not have access to the Internet, see Service and support. The device supports the following operating systems: Microsoft Windows 98 SE, Windows 2000, Windows Millennium Edition (Me), and Windows XP (32-bit) Windows NT 4.0 and Windows XP (64-bit): driver only, other device software is not available Macintosh OS 9.2.2 and OS 10.2 and 10.3 UNIX, Linux, and OS/2 (limited functionality) Windows Server 2003 (printer driver, only from Web)
The following tables list the software that is available for your operating system. Full software installation is available only for Windows 2000 and Windows XP systems that meet the recommended system requirements. For more information about software installation, see Software installation. HP Color LaserJet 2820/2830/2840 all-in-one software
Feature Windows Installer PCL 6 printer driver PS printer driver Scanning software HP Toolbox software Macintosh Installer Windows 2000, XP1 Windows 98 SE, ME Windows NT Macintosh OS 9.2.2 Macintosh OS 10.2, 10.3 UNIX, Linux OS/2

Chapter 2 Software

HP Color LaserJet 2820/2830/2840 all-in-one software (continued)
Feature Fax software - HP Color LaserJet 2830/2840 allin-one models only Storage driver (memory card) HP Color LaserJet 2840 all-inone only Device Configuration Utility HP Director HP Image Zone HP Document Viewer Macintosh PostScript printer description (PPD) and printer dialog extensions (PDE) IBM drivers Model scripts

Windows 2000, XP1

Windows 98 SE, ME

Windows NT

Macintosh OS 9.2.2

Macintosh OS 10.2, 10.3

UNIX, Linux
The 64-bit version of Windows XP supports printer drivers only. Available on the HP website. 3 Available on the HP website. Not specific to this device.

Software tips

The following are some tips for working with the device software.
How do I gain access to the device features?

Scanning to e-mail

To scan to e-mail by using the SCAN TO button on the device control panel, use the following instructions. Note To use this feature in Windows, an e-mail recipient must be programmed in the Scan to tab. See Programming the device Scan to button. For Macintosh operating systems, set up this function from the Monitor Device tab. See the HP Director online Help. 1. Load the originals that are to be scanned face-up in the automatic document feeder (ADF) input tray. Adjust the media guides to hold the originals in place. OR Lift the flatbed scanner lid and load the original that is to be scanned face-down on the flatbed scanner with the upper-left corner of the document at the lower-right corner of the glass. Gently close the lid. 2. On the device control panel, press SCAN TO. Note On the HP Color LaserJet 2830 all-in-one control panel, press SCAN TO EMAIL. 3. Use the < or the > button to select an e-mail recipient. 4. Press START SCAN or ENTER. The scanned item is attached to an e-mail message, which is then sent automatically to the e-mail recipient that you selected.

Scanning to a folder

To scan to a folder by using the SCAN TO button on the device control panel, use the following instructions.
To use this feature in Windows, a folder must be set up in the Scan to tab prior to use. See Programming the device Scan to button. 1. Load the originals that are to be scanned face-up in the automatic document feeder (ADF) input tray, with the top of the document forward, and adjust the media guides. OR Lift the flatbed scanner lid and load the original that is to be scanned face-down on the flatbed scanner with the top, left corner of the document located in the lower-right corner of the glass. Gently close the lid. 2. On the device control panel, press SCAN TO.
On the HP Color LaserJet 2830 all-in-one control panel, press SCAN TO FOLDER. 3. Use the < or the > button to select a folder. 4. Press START SCAN or ENTER. The document is scanned to a file, which is then saved in the folder that you selected in step 3.

Scanning to a software program
To scan to a software program, you scan an item using the program itself. Any TWAINcompliant program can scan an image. If the program that you are using is not TWAINcompliant, you can save the scanned image to a file and then place, open, or import the file in the software program. For more information, see Scanning by using TWAIN-compliant and WIA-compliant software.
Using page-by-page scanning
Note For best results, load originals in the automatic document feeder (ADF) input tray, not the flatbed scanner. 1. Load the originals that are to be scanned face-up in the ADF input tray. Adjust the media guides to hold the originals in place. 2. If the device is connected directly to your computer, the HP Director opens after you insert an item into the automatic document feeder ADF input tray. If the HP Director does not automatically open, double-click the desktop alias for the HP Director. 3. To open the HP LaserJet Scan dialog box, click the HP LaserJet Scan button in the HP Director. 4. Specify an image type. 5. Click Scan. 6. After the scan process has finished, click Scan next page. 7. Repeat step 6 for each page of the original. 8. After all of the pages have been scanned, click Send Now!. OR Click the Save As icon to save the pages to a file.
Scanning by using TWAIN-compliant and WIA-compliant software
The device is TWAIN-compliant and Windows Imaging Application (WIA)-compliant. The device works with Windows-based and Macintosh-based programs that support TWAINcompliant or WIA-compliant scanning devices.
Using TWAIN-compliant and WIA-compliant software
While you are in a TWAIN-enabled or WIA-enabled program, you can gain access to the scanning feature and scan an image directly into the open program. For more information, see the Help file or the documentation that came with your TWAIN-compliant or WIAcompliant software program.
Scanning from a TWAIN-enabled program
Note The Macintosh device software complies with TWAIN Version 1.9 requirements. Generally, a software program is TWAIN-enabled if it has a command such as Acquire, File Acquire, Scan, Import New Object, Insert from, or Scanner. If you are unsure whether the program is compliant or you do not know what the command is called, see the software program Help or documentation. When scanning from a TWAIN-enabled program, the HP LaserJet Scan software program might start automatically. If the HP LaserJet Scan program starts, you can make changes while you are previewing the image. If the program does not start automatically, the image goes to the TWAIN-enabled program immediately. To scan from a TWAIN-enabled program Start the scan from within the TWAIN-enabled program. See the software program Help or documentation for information about the commands and steps to use.

Scanning from a WIA-enabled program (Windows XP only)
WIA is another way to scan an image directly into a software program, such as Microsoft Word. WIA uses Microsoft software to scan, instead of HP LaserJet Scan software. Generally, a software program is WIA-enabled if it has a command such as Picture/From Scanner or Camera in the Insert or File menu. If you are unsure whether the program is WIA-enabled, see the software program Help or documentation. To scan from a WIA-enabled program Start the scan from within the WIA-enabled program. See the software program Help or documentation for information about the commands and steps to use. OR In the Cameras and Scanner folder, double-click the device icon. This opens the standard WIA-enabled software program, which enables you to scan to a file.
Scanning a photo or a book
Use the following procedures to scan a photo or a book.

Scanning a photo

1. Place the photo on the flatbed scanner with the picture-side down and the upper-left corner of the photo in the lower-right corner of the glass.
2. Gently close the lid. 3. You are now ready to scan the photo by using one of the scanning methods. See Understanding scanning methods for more information.

Scanning a book

4. You are now ready to scan the book by using one of the scanning methods. See Understanding scanning methods for more information.
Scanning by using optical character recognition (OCR) software
You can use third-party OCR software to import scanned text into your preferred wordprocessing program for editing.

Readiris

The device software CD-ROMs include the Readiris OCR program. If you want to use the Readiris program, install it from the appropriate software CD-ROM, and then follow the instructions in the online Help.
Scanner resolution and color
If you are printing a scanned image, and the quality is not what you expected, you might have selected a resolution or color setting in the scanner software that does not match your needs. Resolution and color affect the following features of scanned images: Image clarity Texture of gradations (smooth or rough) Scan time File size
Scanning resolution is measured in pixels per inch (ppi). Color, grayscale, and black and white define the number of colors possible. You can adjust the scanner hardware resolution to up to 1200 ppi. The software can perform an enhanced resolution up to 9,600 ppi. You can set color and grayscale at 1 bit (black and white), or at 8 bit (256 levels of gray) to 24 bit (true color). The resolution and color guidelines table lists simple tips that you can follow to meet your scanning needs. Note Setting the resolution and color to a high value can create large files that take up disk space and slow the scanning process. Before setting the resolution and color, determine how you are going to use the scanned image. The best resolution for color and grayscale images is achieved by scanning from the flatbed scanner rather than from the automatic document feeder (ADF).

Resolution and color guidelines
The following table describes the recommended resolution and color settings for different types of scan jobs.

Intended use Fax E-mail

Recommended resolution 150 ppi 150 ppi
Recommended color settings Black and White Black and White, if the image does not require smooth gradation Grayscale, if the image requires smooth gradation Color, if the image is in color Black and White Black and White for text and line art Grayscale for shaded or colored graphics and photos Color, if the image is in color
Edit text Print (graphics or text) 300 ppi 600 ppi for complex graphics, or if you want to significantly enlarge the document 300 ppi for normal graphics and text 150 ppi for photos
Intended use Display on screen
Recommended resolution 75 ppi
Recommended color settings Black and White for text Grayscale for graphics and photos Color, if the image is in color
You can set the color values to the following settings when scanning.
Setting Color Black and White Grayscale
Recommended use Use this setting for high-quality color photos or documents in which the color is important. Use this setting for text documents. Use this setting when file size is an issue or when you want a document or photograph to be scanned quickly.
This section applies only to the HP Color LaserJet 2840 all-in-one printer, scanner, fax, copier. Use the following instructions to perform photo-related tasks: Inserting a memory card Changing default settings Changing job settings Printing photos directly from the memory card Printing photos from a proof sheet Printing an index

Inserting a memory card

The HP Color LaserJet 2840 all-in-one can read the following memory-card types: Note CompactFlash Memory Stick and Memory Stick PRO MultiMedia Secure Digital (SD) SmartMedia xD
The HP Color LaserJet 2840 all-in-one memory card reader recognizes only files in.JPEG file and sRGB color format when printing from the device control panel. To print other file types, you must use the software, such as HP Image Zone, provided on the CD-ROMs that came with the device. See the software online Help for information about how to print photos from your computer. Windows operating system users also can use Windows Explorer to move other file types to their computer and then print the files from the computer. Insert the memory card into the appropriate slot on the HP Color LaserJet 2840 all-in-one. To determine in which slot your memory card needs to be inserted, see the illustration below.

Supplies Status page

The Supplies Status page lists the remaining life of the HP print cartridges and the HP imaging drums. It also lists the estimated pages remaining, number of pages printed, and other supplies information. You can print a Supplies Status page from the device or the HP Toolbox. To print from the device, complete the following steps. 1. On the control panel menu, press MENU. 2. Use the < or the > button to select Reports, and then press ENTER
3. Use the < or the > button to select Supplies Status, and then press ENTER. Note Supplies information is also available through the HP Toolbox.
1. Print-cartridge area. This area contains a section for each of the print cartridges and provides information about HP print cartridges. This information includes the part number for each print cartridge, whether each print cartridge is low, and the life remaining for each print cartridge expressed as a percentage, as a graphic, and as the estimated number of pages remaining. This information might not be provided for nonHP supplies. In some cases, if a non-HP supply is installed, an alert message appears instead. 2. Imaging-drum area. This area contains the same information for the imaging drum that the print-cartridge area provides for the print cartridges. 3. Warranty Note. This section contains information about how the device warranty is affected when you use non-HP supplies. It also requests that you call the HP fraud hotline if a supply that is being detected as a non-HP supply was sold to you as a genuine HP supply. (See HP fraud hotline.) 4. Ordering Information. This section contains basic information about how to order new HP supplies. See Checking status and ordering supplies. 5. Recycling Information. This section contains a link to the website that you can visit for information about recycling. See Replacing and recycling supplies.
HP Toolbox is a Web application that you can use for the following tasks: Check the device status. Configure the device settings. View troubleshooting information. View online documentation.
You can view HP Toolbox when the device is directly connected to your computer or when it is connected to the network. You must perform a complete software installation to use HP Toolbox. Note Note HP Toolbox is not supported for Windows 98 SE, Windows NT, and Macintosh operating systems. To use HP Toolbox, you must have TCP/IP protocol installed on your computer. You do not have to have Internet access to open and use HP Toolbox. However, if you click a link in the Other Links area, you must have Internet access to go to the site that is associated with the link. See Other links for more information.

To view HP Toolbox

Where to look for jams

Jams can occur in these locations: inside the device in output areas in the automatic document feeder (ADF)
Find and remove the jam by using the instructions on the following pages. If the location of the jam is not obvious, first look inside the device.
Loose toner might remain in the device after a jam. This problem typically resolves itself after a few sheets have been printed.
If the media has jammed where it exits the device, complete the following steps. CAUTION Do not use a sharp object, such as a pencil or scissors, to remove jammed media. 1. Push the scanner-release button to open the scanner assembly, and then open the top cover. 2. On the back of the device, open the rear-output door, and then push down the fuser levers.
4. Return the fuser levers to their original upward position, and then close the rear-output door. 5. Close the top cover and the scanner assembly. Note If you turned the device off before clearing the media jam, turn it on again, and then restart your printing or copying job.
If the jam is too far into the device to remove, you might have to remove the fuser. To do so, complete the following steps. 1. Turn off the device, and then disconnect the power cable. 2. Rotate the locks on the fuser to the unlocked position.
Media jams occur in the automatic document feeder (ADF)
Occasionally, media becomes jammed during a copy, scan, or fax job. You are notified of a media jam by the Doc feeder jam Clear, Reload message that appears on the device control-panel display. The ADF input tray is loaded incorrectly or is too full. See To load originals into the automatic document feeder (ADF) for more information. The media does not meet HP specifications, such as those for size or type. See Media specifications for more information.
3. Lifting the green lever, rotate the pick mechanism until it stays open.
4. Gently try to remove the page without tearing it. If you feel resistance, go to the next step.
5. Open the ADF lid and gently loosen the media by using both hands.
6. When the media is free, gently pull it out in the direction shown.

Print problems

Print quality problems
Occasionally, you might encounter problems with print quality. The information in the following sections helps you identify and resolve these issues. Note If you are having copy problems, see Copy problems.

The paper lot is flawed. The manufacturing processes can cause some areas to reject toner. The imaging drum might be defective.
Vertical streaks or bands appear on the page.
One or more print cartridges might be low or defective. If you are using non-HP print cartridges, no messages appear on the device control panel or in the HP Toolbox. The imaging drum might be low.
Replace any low print cartridges. See Changing a print cartridge.
Replace the imaging drum. See Changing the imaging drum.
The amount of background toner shading becomes unacceptable.
The media might not meet HP specifications. Very dry (low humidity) conditions can increase the amount of background shading. One or more print cartridges might be low. If you are using non-HP print cartridges, no messages appear on the device control panel or in the HP Toolbox. The imaging drum might be low.
Use a different paper with a lighter basis weight. See Media specifications. Check the device environment.
Problem Toner smears appear on the media.
Cause The media might not meet HP specifications. If toner smears appear on the leading edge of the paper, the media guides are dirty, or debris has accumulated in the print path. The imaging drum might be low. Media might be jammed in the imaging drum.
Solution Use media that meets HP specifications. See Media specifications. Clean the media guides and the paper path. See Cleaning the paper path.
Replace the imaging drum. See Changing the imaging drum. Complete the following steps to clear the jam: 1. Remove the imaging drum from the device. See Changing the imaging drum. Rotate the black dial (jam clearance door lock), located on the top, lefthand side of the imaging drum, counterclockwise. Lift upward to open the black jam clearance door near the green handle on the top of the imaging drum. Remove the media from inside the imaging drum.
Note Do not touch the white sleeve in the imaging drum when removing the media, as fingerprints will cause printquality issues. If necessary, use a lint-free cloth to gently wipe any fingerprints off the white sleeve. 5. Close the jam clearance door, and then rotate the locking mechanism clockwise. Reinstall the imaging drum in the device.
Problem The toner smears easily when touched.
Cause The device is not set to print on the type of media on which you want to print.
Solution In the printer driver, select the Paper tab and set Type is to match the type of media on which you are printing. Print speed might be slower if you are using heavy paper. Use media that meets HP specifications. See Media specifications. Clean the device. See Cleaning the device. In the printer driver, select the Paper tab and set Type is to match the type of paper on which you are printing. Print speed might be slower if you are using heavy paper. The problem typically corrects itself after a few more pages. Clean the device. See Cleaning the device. Replace the imaging drum. See Changing the imaging drum. Contact HP Customer Care. See Service and support or the support flyer that came in the device box. The problem typically corrects itself after a few more pages. Clean the device. See Cleaning the device. Replace the imaging drum. See Changing the imaging drum. Contact HP Customer Care. See Service and support or the support flyer that came in the device box.

Failure to follow these guidelines could cause jams or damage to the device.
Solving print-media problems
The following problems with paper cause print quality deviations, jamming, or even damage to the device.
Problem Poor print quality or toner adhesion
Cause The paper is too moist, too rough, too heavy or too smooth, or it is embossed or from a faulty paper lot. The paper has been stored incorrectly. The paper has variability from one side to the other.
Solution Try another kind of paper, between 100 and 250 Sheffield, 4 to 6% moisture content. Store paper flat in its moistureproof wrapping. Turn the paper over. Open the rear output bin, or use long-grain paper. Turn the paper over. Use paper that is free of cutouts or perforations. Use high-quality paper that is made for color laser printers. Turn the paper over. Try another kind of paper, between 100 and 250 Sheffield, 4 to 6% moisture content. Open the rear output bin, or use long-grain paper. Remove all media from the input tray, straighten the stack, and then load the media in the input tray again. Adjust the media guides to the width and length of the media that you are using and try printing again.
Dropouts, jamming, or curl

Excessive curl

The paper is too moist, has the wrong grain direction, or is of short-grain construction The paper varies from side-toside.
Jamming, damage to device Problems with feeding
The paper has cutouts or perforations. The paper has ragged edges. The paper varies from side-toside. The paper is too moist, too rough, too heavy or too smooth, has the wrong grain direction, or is of short-grain construction or it is embossed or from a faulty paper lot.
Print is skewed (crooked).
The media guides might be incorrectly adjusted.
Problem More than one sheet feeds at one time.
Cause The media tray might be overloaded. The media might be wrinkled, folded, or damaged.
Solution Remove some of the media from the tray. See Loading trays. Verify that the media is not wrinkled, folded, or damaged. Try printing on media from a new or different package. If Manual feed appears on the device control-panel display, press ENTER to print the job. Verify that the device is not in manual feed mode and print your job again.

Solving scan-quality problems
Problem Blank pages Cause The original might have been loaded upside down. Solution In the automatic document feeder (ADF), put the top end of the stack of originals into the ADF input tray, with the media stack face-up and the first page to be scanned on top of the stack. On the flatbed scanner, place the original document facedown with the upper-left corner of the document at the lowerright corner of the glass. Too light or dark The resolution and color levels may be set incorrectly. Verify that you have the correct resolution and color settings. See Scanner resolution and color. Clean the flatbed scanner surface. See To clean the scanner glass. Clean the ADF glass. See To clean the scanner glass. Clean the flatbed scanner surface. See To clean the scanner glass. Verify that you have the correct resolution and color settings. See Scanner resolution and color.

Unwanted lines

Ink, glue, correction fluid, or an unwanted substance might be on the glass. The ADF glass might be dirty.

Black dots or streaks

Ink, glue, correction fluid, or an unwanted substance might be on the glass. The resolution and color levels may be set incorrectly.

Unclear text

Copy problems
This section helps you identify and resolve copying problems.
The following are a few simple steps you can take to improve copy quality: Copy from the flatbed scanner. This will produce a higher quality copy than copying from the automatic document feeder (ADF). Use quality originals. Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images and problems with the OCR application. See Loading documents to scan for instructions. Use or make a carrier sheet to protect your originals.
Verify that the media meets HP specifications. If the media meets HP specifications, recurring feed problems indicate the copier/separation pad is worn. Contact HP Customer Care. See Service and support or the flyer that came in the printer box.

Image problems

Problem Images are missing or faded. Cause One or more print cartridges might be low. The original might be of poor quality. Solution Replace any low print cartridges. See Changing a print cartridge. If your original is too light or damaged, the copy might not be able to compensate, even if you adjust the contrast. If possible, find an original document in better condition. Colored backgrounds might cause images in the foreground to blend into the background, or the background might appear in a different shade. If possible, use an original document without a colored background.
The original might have a colored background.
Problem Vertical white or faded stripes appear on the copy.
Cause The media might not meet HP specifications. One or more print cartridges might be low.

Solution Use a software program to print the photo from your computer. Print photos directly from the memory card by using the control panel. Install HP supplies in the device and reprint the proof sheet.

Troubleshooting tools

The section describes the tools that can help you solve problems with your device.

Device pages and reports

This section describes the pages and reports that help you diagnose and solve problems with the device.
To print the Demo page, complete the following steps. 1. On the device control panel, press MENU until the Reports menu appears, and then press ENTER. 2. Use the < or the > button until Demo Page appears, and then press ENTER.
The Configuration page lists the current settings and properties of the device. You can print a Configuration page from the device or HP Toolbox. To print the Configuration page from the device, complete the following steps. 1. On the device control panel, press MENU. 2. Use the < or the > button to select Reports, and then press ENTER. 3. Use the < or the > button to select Config report, and then press ENTER. For more information about the Configuration page, see Configuration page.
The Supplies Status page lists the remaining life of the HP print cartridges and the HP imaging drums. It also lists the estimated pages remaining, number of pages printed, and other supplies information. You can print a Supplies Status page from the device or HP Toolbox. To print from the device, complete the following steps. 1. On the control panel menu, press MENU. 2. Use the < or the > button to select Reports, and then press ENTER. 3. Use the < or the > button to select Supplies Status, and then press ENTER. For more information about the Supplies Status page, see Supplies Status page.

Fax reports

This section describes the fax reports that help you diagnose and solve problems with the device. Note For more information about fax reports, see Fax logs and reports.

Fax activity log

The fax activity log provides a chronological history of the last 40 faxes that were received, sent, or deleted, and any errors that occurred. To print the fax activity log 1. On the device control panel, press MENU. 2. Use the < or the > button to select Reports, and then press ENTER. 3. Use the < or the > button to select Fax Activity log, and then press ENTER. 4. Press ENTER to select Print log now. The device exits the menu settings and prints the log.

Fax call report

This procedure clears fax numbers and names that are associated with one-touch keys and speed-dial codes, and deletes any pages that are stored in the memory. The procedure then automatically restarts the device. To restore the factory-set defaults 1. On the device control panel, press MENU. 2. Use the < or the > button to select Service, and then press ENTER. 3. Use the < or the > button to select Restore defaults, and then press ENTER. The device automatically restarts.
The device features a special cleaning mode to clean the paper path. Note If you have access to HP Toolbox, HP recommends cleaning the paper path by using HP Toolbox. See Clean the paper path. To clean the paper path 1. On the device control panel, press MENU. 2. Use the < or the > button to select Service, and then press ENTER. 3. Use the < or the > button to select Cleaning Mode, and then press ENTER. A page feeds through the printer slowly. Discard the page when the process is completed. 4. Load plain letter or A4 paper when you are prompted. 5. Press ENTER again to confirm and begin the cleaning process. A page feeds through the printer slowly. Discard the page when the process is completed.

T.30 protocol trace

Use a T.30 protocol trace report to troubleshoot fax transmission issues. To print a T.30 protocol trace report Send a fax from the device or receive a fax to the device from another fax machine, and then print a T.30 trace report after the fax prints. 1. On the device control panel, press MENU. 2. Use the < or the > button to select Service, and then press ENTER. 3. Use the < or the > button to select Print T.30, and then press ENTER. The device exits the menu settings and prints the reports. Explanations of some of the reports column heading follow: Date and Time identify when the fax begins. Type is the type of fax activity: send or receive.
Identification is the phone number to which a fax is sent. Result explains the status of the fax: OK means that the fax was successful. Pending faxes are in memory or are printing. An error code means that your device might need service. Contact HP Customer Care. See Service and support or the flyer that came in the printer box.
The device control panel display has black lines or dots, or becomes blank
CAUTION Static electricity can cause unexpected black lines or dots to appear on the device control panel display. Do not touch the device control panel display if there is a chance that you have collected a static electric charge (for example, by walking on carpet in a low-humidity environment).

copying ADF, loading originals 31 books 72 canceling 63 collating 69 contrast, adjusting 65 enlarging 66 loading originals on flatbed scanner 30 number of copies 70 photos 71 quality, adjusting 64 quality, troubleshooting 251 reducing 66 size, troubleshooting 255 starting a job 62 troubleshooting 254 two-sided originals 71 covers, document cardstock, printing on 44 paper specifications 23 using different paper for 49 creases, troubleshooting 241 crooked pages 240, 244 curled media 240 custom paper sizes 45 customer support Instant Support Professional Edition (ISPE) maintenance agreements 285 telephone numbers v websites v D dark copying 252 darkness, contrast settings copy 65 fax 87 date, setting 76 declaration of conformity 297 delaying fax sending 104 deleting faxes from memory 108 Demo page, printing 178 Detail halftone option 59 Device Settings, HP Toolbox 184 dial-tone detection settings 105 dialing from a telephone 86 internationally 102 manually 80 pauses, inserting 102 prefixes, inserting 103 redialing automatically, settings 91 redialing manually 81 tone or pulse settings 90 troubleshooting 260 different first page 49 digital cameras, color matching 60 dimensions, device 287
DIMMs Configuration page 179 door, locating 9 expansion slots 4 part numbers 275 distinctive-ring settings 94 documentation 2, 280 Documentation tab, HP Toolbox 183 dots per inch (dpi) fax 77, 88 print settings 234 specifications 6 dots, troubleshooting 236 double-sided printing 50 downloading drivers v, 16 dpi (dots per inch) fax 77, 88 print settings 234 specifications 6 drivers downloading v, 16 help 17 included 4 Macintosh 17 operating systems supported 14 Quick Sets 41 settings 15 uninstalling 20 Windows, features 16 drum part numbers 274 drums HP fraud hotline 206 non-HP 205 recycling 204 replacing 168, 209 specifications 287 status, checking 202 storing 203 warranty 283 duplexing 50 E e-mail alerts HP Toolbox, setting up 182 e-mail, scanning to Macintosh 123 resolution settings 130 Windows 119 electrical specifications 287 electronic faxes receiving 92 sending 83 embedded Web server 187 energy consumption 287, 294 Energy Star compliance 7
enlarging copies 66 printing documents 42 envelopes output path 44 specifications 23, 47 environmental specifications device 288 paper 25 error messages control panel 217 critical 225 error-correction setting, fax 114 extended warranty vi, 285 extension phones, receiving faxes from 110 F face-down output bin. See top output bin face-up output door. See rear output door faded print 236 fax activity log 188 answer mode 93 autoreduction 96 billing code report, printing 190 billing codes 106 blocked list, printing 190 blocking 97 call report, printing 188 canceling 82 contrast setting 87 delaying sending 104 deleting from memory 108 detect-dial-tone settings 105 dial prefixes 103 dialing, tone or pulse 90 error-correction 114 extension phone receiving 110 forwarding 109 glass-size setting 89 group-dial entries 78, 99 header, setting 75, 76 jams, troubleshooting 261 manual dialing 80 modem, models including 4 one-touch keys 98, 99 pauses, inserting 102 phone book, printing 190 polling 111 receiving to computer 92 receiving to device 85 redial settings 91 redialing manually 81 reports, printing all 191 reports, troubleshooting 263 reprinting from memory 107 resolution 77, 88

HP Color LaserJet 2820/2830/2840
Software Technical Reference
Copyright 2005 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information in this document is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Edition 1, 04/2005
Trademarks Adobe, Acrobat, and PostScript are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries/regions. EnergyStar and the Energy Star logo are US registered marks of the United States Environmental Protection Agency.
Linux is a U.S. registered trademark of Linus Torvalds. Microsoft, Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation. Pentium is a US registered trademark of Intel Corporation. UNIX is a registered trademark of The Open Group.

Table of contents

1 Purpose and scope Introduction.....2 HP LaserJet all-in-one product comparison...3 Software availability and fulfillment...6 Ordering software.....6 Documentation availability and localization...Software overview for Windows Operating systems....12 Supported Windows operating systems....12 Fully supported operating systems...12 Print-only supported operating systems...12 Windows system requirements...12 Windows operating system requirements...13 Operating system requirements for print-only support..13 Printing from other operating systems...13 Software component information....15 New HP LaserJet all-in-one software features..15 HP LaserJet all-in-one software for Windows...15 Software component comparison....17 Software component availability....18 Software component localization...19 HP Extended Capabilities....26 HP Director.....27 Select Device.....28 Status.....28 Settings....30 Scan Picture and Scan Document...31 Transfer Images....31 Send a Fax....32 HP Image Zone....32 HP Document Viewer....33 Support....34 How Do I.....35 Creative Ideas....35 HP Shopping....35 Utilities.....35 Software Update.....36 Scanning system....37
Scanning methods....37 HP Scan software....38 E-mail.....40 Scan drivers....40 TWAIN driver....41 TWAIN compatibility...41 TWAIN scanning does not work with some programs...41 Additional information about TWAIN..41 TWAIN driver user interface..42 WIA driver....43 HP Send Fax software....45 Faxing to multiple recipients....46 Creating a cover page....47 Faxing without first printing and scanning the document..47 Available product configurations....49 Software features by connection type...49 Supported configurations....50 Direct connection....50 Network connection options...50 Local connection that uses Microsoft peer-to-peer networking (Windows only)....50 Networking requirements..51 Multitasking capabilities....51 Differences between the network-connected and direct-connected configurations.52 Supported third-party software...53 Text-recognition software....53 About text-recognition reliability...53 Other PC fax programs...Windows HP unidriver features Introduction.....55 HP PCL 6 and PS emulation unidriver features (for Windows 2000 and Windows XP)..56 Access to drivers....56 Help system....56 What's this? Help....57 Context-sensitive Help....57 Constraint messages....57 HP postscript level 3 emulation support....57 Driver tab features....58 Printing Preferences tab set...58 Advanced tab features...58 Paper/Output settings..60 Copy Count setting..60 Graphic settings...60 Image Color Management settings.60 TrueType Font settings..61 Document Options..61 Advanced Printing Features..62

Print....161 Fax....161 Networking....162 System requirements for a direct connection (Macintosh)...164 Installation overview....165 Installation options.....166 Installation instructions for all Macintosh OSs Animated Getting Started Guide..166 Macintosh installation instructions for direct connections..168 Installation instructions for Mac OS 9.2.2..168 Installation instructions for Mac OS X..169 Macintosh installation instructions for networked computers..169 Installation dialog-box options for Macintosh...171 HP LaserJet all-in-one uninstall instructions for Macintosh...The HP Toolbox Overview of the HP Toolbox....186 Starting the HP Toolbox....186 Structure.....186 Opening screen....186 Navigation....187 System requirements....188 Web browser requirements....188 Other requirements....188 Key features....189 Scan to e-mail or a folder...189 Receive faxes to this computer....190 Receive Alert messages for device events...190 HP Device pop-up alert messages..191 System-tray icon alert...191 E-mail alert...191 Configuration options....192 HP Toolbox section....192 Status tab....192 Device Status....193 Supplies Status...194 Setup Status Alerts...195 Set up E-mail Alerts...197 Device Configuration...199 Network Configuration...202 Print Info Pages...204 Event Log...204 Fax tab....205 Fax Tasks...206 Fax Phone Book...207 Fax Phone Book - Edit Entry...208 Fax Phone Book - Create a New Group..209 Fax Phone Book - Edit a Group..210 Import information into the Fax Phone Book..211 Fax Phone Book Import Select Entries..213 Fax Send Log and Fax Receive Log..214
Fax Viewer....216 Fax Data Properties...217 Fax Reports screen...218 Detailed Fax Settings...219 Fax: How do I. ?...220 Scan to tab...221 Scan to E-mail or Folder...221 Preferences...222 How do I. ?...224 Troubleshooting tab....224 Troubleshooting Process...225 Troubleshooting Information..225 Control Panel Messages...226 Clearing Jams....227 Print Problems screen...228 Scan Problems...229 Copy Problems...230 Fax Problems....231 Memory Card Problems..232 Troubleshooting Tools...233 Animated Demonstrations...234 Documentation tab...235 How do I. ? screens...235 Print: How do I. ?...236 Fax: How do I. ?...236 Copy: How do I. ?...237 Scan: How do I. ?...238 Photo: How do I. ?...238 Network: How do I. ?...239 Other: How do I. ?...240 User Guide...240 Device Settings section....241 System Settings tab....242 Device Information...242 Paper Handling...243 Print Quality...246 Print Density...249 Print Modes...251 System Setup....254 Volumes...256 Date/Time...257 Service...257 Device Polling....259 Save/Restore...260 Print Settings tab....261 Printing....261 PCL5e....262 PostScript...263 Memory Card...263 Fax Settings tab....265

General....265 Fax Send....265 Fax Receive...267 Fax Setup Wizard...269 Copy Settings tab...275 Copying...275 Reduce / Enlarge....276 Network Settings....276 IP Configuration....277 Advanced....279 SNMP....280 Network Configuration...282 Password....284 Other screens....284 About HP Toolbox....285 Select Device....286 Current Alerts....286 HP Toolbox text only...286 Product Registration....287 Order Supplies....288 Product Support....Software installation for Windows operating systems Installation overview....292 Installation options.....294 Windows installation for direct connections...294 Setting up Windows sharing (peer-to-peer networking)..294 Setting up the host computer running Windows 98 SE, Windows Me, Windows NT 4.0, or Windows 2000.295 Setting up the host computer running Windows XP.295 Setting up client computers running Windows 98 SE, Windows Me, or Windows 2000..295 Setting up client computers running Windows XP..296 Windows Installation for computers on a network..296 Network setup...296 Windows installation instructions for networked computers..297 Installing the print driver only....298 Print driver installation for Windows 98 SE or Windows Me..298 Print-driver installation for Windows 2000, Windows XP, or Windows Server 2003...298 Printing-system software installation....300 Animated Install Guide....300 Printing-system software installation...301 USB installation dialog box options for Windows..305 Network installation dialog box options for Windows..315 Uninstall.....326 Uninstall instructions for Windows...326 Uninstalling HP Image Zone in Windows operating systems..326 Uninstalling a Typical or Minimum installation..326
Using the HP LaserJet all-in-one software Uninstall component (recommended)...326 Using the Windows Add or Remove Programs component.327 Uninstalling a Minimum installation...327 Uninstalling an Add-Printer installation..328 Windows 98 SE or Windows Me...328 Windows 2000 or Windows XP..329 Files not removed and manual uninstall (Windows)..Engineering details Media attributes....332 Media sources and destinations....332 Source commands...332 Media types and sizes....332 Media features and attributes...333 Custom media sizes....335 Media-type commands...335 Readme.....337 Windows Readme....337 Introduction....337 Purpose of this document...337 Who needs this software?...338 Overview of the printing-system components..338 Late-breaking information...340 Known issues and workarounds..340 Issues fixed...346 Installation Instructions...347 Installation options...347 Installing software on Windows 98 SE, Windows 2000, and Windows XP...347 Uninstaller...347 Technical assistance...348 Customer support...348 Web....348 HP software and support services additional information.348 Legal statements....348 Trademark notices...348 Warranty and copyright..348 Macintosh Readme....349 Information about the hp LaserJet all-in-one software version 5.8.349 Contents...349 Supported HP Products..349 Supported Operating Systems...349 For OSX Users Only..349 How to Configure a Print or Fax Queue.349 To configure a print queue for your HP LaserJet all-in-one.349 To configure a fax queue for your HP LaserJet all-in-one (fax models only)...350

Software overview for Windows
This chapter provides information about the following topics: Operating systems Software component information HP Extended Capabilities HP Director Scanning system HP Send Fax software Available product configurations Supported third-party software NOTE For information about the HP LaserJet all-in-one software for Macintosh operating systems, see Macintosh software overview.

Operating systems

This section contains information about the following topics: Supported Windows operating systems Windows system requirements Printing from other operating systems
Supported Windows operating systems
The all-in-one software for the HP Color LaserJet 2820/2830/2840 all-in-one products supports the following operating systems.
Fully supported operating systems
The following Windows operating systems fully support the HP Color LaserJet 2820/2830/2840 all-inone through the software installer, and drivers for these operating systems are available on the software CD that comes with the product. Microsoft Windows 98 Second Edition (Windows 98 SE) Windows 98 Millennium Edition (Windows Me) Microsoft Windows 2000 Microsoft Windows XP (32-bit) NOTE Microsoft Windows 98First Edition does not support the HP Color LaserJet 2820/2830/2840. Windows 98 SE and Windows Me support only the Minimum Installation, not the Typical Installation.
Print-only supported operating systems
The following operating systems have print-only support for the HP LaserJet all-in-one product software. Windows XP Intel 64-bit (driver available only on the Web) Windows Server 2003 (driver available only on the Web) Windows NT 4.0 (network connection only; driver available only on the Web)
You must use the Add Printer Wizard to install the print driver for these operating systems. The print driver for these operating systems is available at the HP support Web site for your product: www.hp.com/support/clj2800series
Windows system requirements
The HP Color LaserJet 2820/2830/2840 all-in-one products can function as standalone copiers (and, in the case of HP Color LaserJet 2830 and HP Color LaserJet 2840 all-in-one products, standalone fax machines) without installing the software, but certain functions are not available unless the full HP LaserJet all-in-one software is installed. If you have a computer, HP strongly recommends installing

Chapter 2

the HP LaserJet all-in-one software. This provides the full functionality of the HP LaserJet all-in-one products and is the easiest method for setting required features. The HP LaserJet all-in-one software has the following minimum system requirements.

Figure 4-10 Paper tab - HP Traditional PCL 6 Driver The Paper tab contains the following options. Print Task Quick Sets Paper Options Document preview image Printer image
Use the Print Task Quick Sets control to store the current combination of driver settings that are found on all other driver tabs. Print task quick sets are either preset or user-defined printing specifications, such as paper size and pages per sheet. For more information, see Print Task Quick Sets in the Finishing tab section of this guide.

Paper Options group box

The settings specified in the Paper Options group box on the Paper tab apply to all of the pages of the document. The following illustration shows the Paper Options group box and the selections that are available by default.
Figure 4-11 Paper Options group box The appearance of the Paper Options group box changes when the Use Different Paper/Covers check box is selected. In this section of this guide, the settings in the Paper Options group box are described below in the following order: Size is: Custom Paper Size Use Different Paper/Covers check box Use Different Paper/Covers options Source Is: drop-down menu Type is: drop-down menu
Size is: The Size is: setting is a drop-down menu that lists all of the supported media sizes. You can specify size for all the settings in the Paper Options group box. You must use the same size of media for the entire print job. That is, if the print job uses Letter-size media, any option that you select from the available Use Different Paper options must also use Letter-size media. NOTE Certain software programs can override the size command and specify different media sizes within a single document. For the Other Pages and Back Cover settings, you can select a source (tray) and media type that differ from the settings selected for First Page. If a conflict exists among media source, media size, and/or ENWW 121
media type, and you choose to keep the conflicting settings, the settings are processed in the following order: media size, media type, and then media source. Because driver settings are overridden by media-size settings in most software programs, it is generally best to use the driver to set media size only for software programs that lack a media-size setting, such as NotePad, or when you are producing a book or a booklet that does not require different media sizes. NOTE When you use a software program with a media-size setting, you can specify different media sizes within a single document by using the Use Different Paper/Covers options. For more information, see the Size is: section of this chapter. For information about media sizes, see the Media types and sizes section of this guide. Custom Paper Size The Custom Paper Size dialog box appears when you click the Custom button on the Paper tab. The following illustration shows the initial appearance of the Custom Paper Size dialog box.

Specifies the format for PostScript files. In general, use PostScript (optimize for speed) for printing a document. To create a file that conforms to the Adobe Document Structuring Conventions (ADSC), click PostScript (optimize for portability - ADSC). Each page of the document will be a fully self-contained object. This is useful if you want to create the PostScript file and print it on a different printer. If you want to include this file as an image in another document that will be printed from a different program, click Encapsulated PostScript (EPS). The Archive format creates a PostScript data stream that gets stored in a file that you can use later. This does not take advantage of any printer device features.
If you have an HP printer that supports both PostScript and another printer language, you may need to click PJL archive format. This notifies the printer that the document is being printed in a different printer language.

PostScript header

Specifies whether to send header information to the printer each time you print a document. If you print to a local printer, you can save printing time by sending the header information to your printer only once. However, sending header information each time you print a document is sufficient for most types of printing, and is especially recommended if you print to a shared network printer or to a file on a disk. This setting is ignored for EPS and Archive formats.

PostScript error info

Specifies whether to print PostScript error messages after your document has been printed. The PostScript print driver can detect certain errors that Windows cannot. If you are having printing problems, click this option. This information may help you, a system administrator, or a product-support representative determine what caused the problem. The error message information is not included in EPS format.

Advanced

Click the Advanced button for advanced PostScript options:
Figure 4-27 Advanced PostScript options PostScript language level specifies which level of PostScript language to use. Some printers support both level 1 and 2. If your printer supports level 2, it is probably best to use level 2. Bitmap compression specifies whether to compress graphics before sending your document to the printer. If you are using PostScript level 2, or if you are using PostScript level 1 and a printer connected to a serial port, click Compress bitmap images. For PostScript level 1 and a printer connected to a parallel port or a network printer, click No bitmap compression. Data format ACSII data sends data in ASCII format (7-bit), which may take longer to print but can be sent through any I/O channel, such as a serial, parallel, or network port. If you select this option and you see a Send Mode button, click it to switch your printer to ASCII for future print jobs. Binary communication protocol sends all data except special control characters in binary (8bit) format. This format can be sent over parallel or serial communications ports and is faster than sending data in ASCII format. If you select this option, click Send Mode to switch your printer to Binary Communications Protocol (BCP) for future print jobs. Tagged binary communications protocol sends all data except special control characters in binary (8-bit) format. This format can be sent over parallel or serial communications ports and is faster than sending data in ASCII format. Pure binary data sends all data in pure binary format, which is the fastest format to print but can be sent only over network cables or AppleTalk. Send CTRL+D before job sends a CTRL+D to notify the printer that the current job has finished printing and to reset the printer. If you are printing over a UNIX-based network, such as Banyan VINES, AT&T StarGROUP, or Sun, you may need to clear these settings.

To gain access to the HP EWS Device Configuration utility, follow these steps: 3 Open the HP Director. Click Settings.
HP EWS Device Configuration screens
The following tabs are available when you open the HP EWS Device configuration utility: Status
Click Configure Device. This opens the default web browser whether your computer is connected over the network or through a USB connection.
System Print Fax Networking NOTE If you are not using the most recent version of your browser, you might need to click the refresh button to gain access to the full feature set.
Status The Status tab allows you to access and print out detailed information regarding device and supply status, device configuration, network configuration, and usage.
Figure 5-1 HP EWS Device Configuration Status tab System The System tab allows you to view and change settings for device information, paper handling, print quality/density, print modes, system setup, volumes, and device service.
Figure 5-2 HP EWS Device Configuration System tab Print The Print tab allows you to view and change settings for print jobs, memory cards, PCL5e fonts, and PostScript error reaction.
Figure 5-3 HP EWS Device Configuration Print tab Fax The Fax tab allows you to view and change settings for fax sending, fax reception, error correction, and creation of various logs and reports.
Figure 5-4 HP EWS Device Configuration Fax tab Networking The Networking tab allows you to view and change settings for your devices network connection and communication.
162 Chapter 5 Macintosh software overview ENWW
Figure 5-5 HP EWS Device Configuration Networking tab
System requirements for a direct connection (Macintosh)
The HP all-in-one software has the following minimum system requirements: Mac OS 9.2.2 or Mac OS X, V10.2.8 and V10.3.x Macintosh computer (Power PC processor), such as an iMac, Power Macintosh G3, Power Macintosh GMHz, Power Mac G5, or higher RAM: Mac OS 9 - minimum system memory 64 MB; Mac OS X (V10.2.8 and V10.3.x - minimum system memory 128 MB. These are minimum system requirements for memory. An additional 32 MB of free memory is optimum for installation. 100 MB or more of free hard disk space A USB port A CD-ROM drive (required for installation)
164 Chapter 5 Macintosh software overview ENWW

Installation overview

The software for the HP Color LaserJet 2820/2830/2840 all-in-one products comes on a single CD. On Macintosh operating systems, the HP all-in-one Installer installs the HP LaserJet all-in-one software for your product from the CD onto the hard disk. During installation, you are presented with two options: Typical installation (installs all of the basic components in the default locations) Minimum installation (installs only the printing-system software for the HP Color LaserJet 2820/2830/2840)

Functional

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Not operational

IE V4.0 Netscape V4.75

Other requirements

The HP Toolbox runs on Windows operating systems with a minimum of 128 MB of RAM. However, 256 MB is recommended for best performance. The TCP/IP protocol must also be installed on the computer.
This section provides information about the following topics: Scan to e-mail or a folder Receive faxes to this computer Receive Alert messages for device events
Scan to e-mail or a folder
In the Scan to e-mail or a folder feature, you can set up the HP LaserJet all-in-one product to later initiate a scan directly from the HP LaserJet all-in-one product control panel. On the HP LaserJet all-in-one product control panel, press the SCAN TO button. Use the < or the > button to select an e-mail recipient or folder location, and then press the START SCAN button or the ENTER button. For e-mail, the scanned item is attached to an e-mail message, which is then sent automatically to the e-mail recipient that you selected. For a folder, the scanned item is saved to the specified folder. NOTE You must program the SCAN TO button before you can use this method to scan to e-mail. Go to the Scan to tab in the HP Toolbox. Click the Turn on scan to e-mail or a folder option, and then click Apply. To add an e-mail address, click the E-mail addresses option, type the e-mail address you want to add in the text box. If you want the e-mail address to appear as a different name on the all-inone product control panel, type the new name in the Display at the device as text box, and then click Add. The e-mail address (and it's display name, if any) appears in the E-mail addresses and folders list toward the bottom of the page. To add a folder destination, click the Folder option, type folder path in the text box, or click Browse to locate the folder on your computer. If you want the folder to appear as a different name on the all-in-one product control panel, type the new name (up to 14 characters) in the Display at the device as text box, and then click Add. The folder (and its display name, if any) appears in the E-mail addresses and folders list toward the bottom of the page. The following destinations are set up automatically when a direct connection installation is performed and appear on the HP LaserJet all-in-one product control panel: MY SCANS, ADD NEW E-MAIL, and ADD NEW FOLDER. Selecting MY SCANS sends a copy of the scan to the MY SCANS folder in the MY DOCUMENTS folder on your computer. Selecting ADD NEW E-MAIL or ADD NEW FOLDER opens the Scan to E-mail or a Folder screen in the HP Toolbox on the computer. Add e-mail addresses or folders by typing them into the E-mail addresses text box or the Folder text box, and then clicking Add. These new entries appear on the HP LaserJet all-in-one product SCAN TO list. To use this feature on a network installation, go to the Scan-to tab in the HP Toolbox. Click the Turn on scan to e-mail or a folder option, and then click Apply. NOTE If you change the scan preferences on the Scan to tab in the HP Toolbox, the new settings affect only the scanning that is initiated by pressing the SCAN TO button on the HP Color LaserJet 2820/2830/2840 all-in-one control panel. The HP Toolbox settings do not affect scanning that is initiated at the computer or by pressing the START SCAN button on the control panel.

Network installation dialog box options for Windows
This section shows the dialog boxes that appear when you install the HP Color LaserJet 2820/2830/2840 over a network connection. Click the Back button, on any dialog box where it appears, to return to the dialog box. Click the Cancel button, on any dialog box where it appears, to cancel the installation. NOTE The sequence of dialog boxes might differ from what is shown here, depending on your product, your network configuration, and the options that you select.
Figure 7-24 Network install Welcome dialog box Click Next to continue. Between dialog boxes, a Current Progress screen appears. This screen shows the progress of the installation and provides information about the number of subtasks that have been completed in each step. The screen disappears, and a new dialog box appears that gives you the next option in the installation sequence.
Figure 7-25 Network install Sample screen showing current progress The License Agreement dialog box appears.
Figure 7-26 Network install Licence Agreement dialog box When you select the I accept the terms in the license agreement option, the Next button becomes available. Click Next. The HP Extended Capabilities dialog box appears.
Figure 7-27 Network install HP Extended Capabilities dialog box If you select the Install HP Extended capabilities option, a dialog box appears two weeks after you install the HP Color LaserJet 2820/2830/2840 all-in-one, inviting you to participate in the HP Product Survey Program.
Figure 7-28 Welcome to the HP Product Survey Program screen If you select the Do not install HP Extended capabilities option, click Next to continue the installation. The Thank you for buying another HP product dialog box appears.
Figure 7-29 Network install Thank you for buying another HP product! dialog box This dialog box shows you the path where the HP Color LaserJet 2820/2830/2840 printing-system software will be installed. Click Next to continue the installation. The Ready to Install dialog box appears.
Figure 7-30 Network install Ready to Install dialog box If you do not want to add shortcut icons to your Desktop, click to clear the Add shortcuts to Desktop check box. To continue the installation, click Next. The Connection Type dialog box appears.
Figure 7-31 Network install Connection Type dialog box Select Through the Network option, and then click Next to continue the installation. The Identify Printer dialog box appears.
Figure 7-32 Network install Identify Printer dialog boxIdentify Printer If you select Search from a list of detected printers (Recommended), your system searches the network for the HP Color LaserJet 2820/2830/2840, and the Searching dialog box appears, as shown in the following illustration.

Using the Windows Add or Remove Programs component Follow these steps to uninstall a Typical or Minimum installation of the HP LaserJet all-in-one software by using the WindowsAdd/Remove programs component. NOTE To uninstall the software from Windows 2000 or Windows XP, you must log on with administrator privileges. 5 Quit all open programs. Click Start, click Control Panel, double-click Add or Remove Programs. Click Change or Remove programs on the left side of the window, and then click the name of your HP LaserJet all-in-one product. Click Remove. The Important Uninstall Information dialog box appears. Click Continue. The Cleanup progress dialog box appears. The progress bar reflects the status of the uninstall process. When the uninstall process is completed, the Restart dialog box appears. Click Restart to restart your computer and finish the uninstall process.
Uninstalling a Minimum installation
NOTE If the Uninstall option does not appear in your HP Color LaserJet 2820/2830/2840 allin-one program group, click Start, click Settings, click Control Panel, and select Add or Remove Programs to uninstall the software.
Follow these steps to uninstall the HP LaserJet all-in-one software if you have used a Minimum Installation. 1 In Windows XP, click Start and then click Control Panel. NOTE In Windows 98 SE, Windows Me, and Windows 2000, click Start, click Settings, and then click Control Panel. 4 Click Add or Remove Programs. Click hp LaserJet all-in-one and then click Change/Remove. The Important Uninstall Information dialog appears. Disconnect your HP LaserJet all-in-one product from your computer, quit all open programs, and then click Continue. The Cleanup progress dialog appears and the HP LaserJet all-in-one product software components are removed from your computer. The status bar refreshes several times during this process. The Restart dialog appears. Click Restart to continue the uninstall.
Uninstalling an Add-Printer installation
Follow these steps to uninstall a Typical or Minimum installation of the HP LaserJet all-in-one software by using the HP LaserJet all-in-one software Add or Remove software component. Use the procedure for the appropriate operating system. Windows 98 SE or Windows Me Windows 2000 or Windows XP
Windows 98 SE or Windows Me 3 Click Start, click Settings, and then click Printers. Right-click the icon for your HP LaserJet all-in-one product and then click Delete. The product icon and the associated files are removed from your computer.
Windows 2000 or Windows XP NOTE To uninstall the software from Windows 2000 or Windows XP, you must log on with administrator privileges. 1 Click Start, click Settings, and then click Printers. NOTE For Windows XP, click Start, and then click Printers and Faxes.

Table 8-5 Custom media sizes
Tray Tray 1 (multipurpose) Dimensions Width Height Tray 2 (250-sheet) Width Height ADF unit Width Height Minimum 127 mm (5 inches) 127 mm (5 inches) 127 mm (5 inches) 127 mm (5 inches) 127 mm (5 inches) 127 mm (5 inches) Maximum 216 mm (8.5 inches) 381 mm (15 inches) 216 mm (8.5 inches) 381 mm (15 inches) 216 mm (8.5 inches) 381 mm (15 inches)

Media-type commands

The HP Traditional PCL 5e Driver escape sequence for paper type is "Esc&n#Wdpapertype", where "n#" is the number of characters in the paper type plus 1. For example, in the sequence "Esc&n6WdPlain", "Plain" has 5 letters plus 1, for a total of 6.
Table 8-6 Media-type commands
Esc& Esc& Esc& Esc& Esc& Esc& Esc& Esc& Esc& Esc& Esc& n# Wd Wd Wd Wd Wd Wd Wd Wd Wd Wd Wd Paper type Plain Preprinted Letterhead Transparency1 Prepunched Labels Bond Recycled Color Cardstock2
Table 8-6 Media-type commands (continued)
Esc& Esc& Esc&

n# 6 9

Wd Wd Wd
Paper type Rough Envelope
You must spell out the word "Transparency" in the string, although it is abbreviated as TRNSPRNCY on the control panel. The correct command for cardstock is "Esc&n11WdCard Stock", with a space between the "d" and the "S", and with an uppercase "S".
336 Chapter 8 Engineering details ENWW

Readme

The Readme files for the HP Color LaserJet 2820/2830/2840 all-in-one are also available on the following Web site: www.hp.com/support/clj2800series

Windows Readme

Introduction Late-breaking information Installation Instructions Technical assistance Legal statements
Purpose of this document This document provides specific installation instructions and other information you should know before you install and use the printing system. Installation instructions are provided in this document for the following operating systems: Windows 98 SE Windows Me Windows 2000 Windows XP
For information and printer drivers for Linux, see the following Web site: www.hp.com/go/linux For information and printer drivers for UNIX, see the following Web site: www.hp.com/go/jetdirectunix_software For instructions to install OS/2 printer drivers, Macintosh OS components, or other systems, see the associated installation notes, readme files, or other product information for that particular system. The following HP Color LaserJet 2820/2830/2840 all-in-one models are supported: HP Color LaserJet 2820 all-in-one printer, scanner, copier. 96 megabytes (MB) of random access memory (RAM), expandable to 224 MB; a Hi-Speed universal serial bus (USB) 2.0 port; an internal print server for connecting to a 10/100Base-T network; a 125-sheet or 10-envelope multipurpose tray for automatic and manual feeding of envelopes, labels, transparencies, and other special media (tray 1); color print cartridges that can print as many as 2,000 pages at 5% coverage.

2. Click Modify Scan Document Settings.
2. Select your country/region. The Support & Drivers web page opens. 3. Select the Download drivers and software option. 4. Enter your HP Scanjet product name and click the button to the right of the list. 5. If necessary, select your scanner from the list. 6. Select your operating system from the software & driver downloads list. 7. Under Patch, click Update HP Scanjet on-screen help to correct placement of HP all-inoneor HP printer on-screen help. 8. Follow the instructions on the web page. OCR recommendations for input files: 300 dpi, 8-bit grayscale or 24-bit image data. 400 dpi, 8-bit grayscale or 24-bit image data for Asian languages (Traditional and Simplified Chinese, Japanese and Korean). Do not use 1-bit files for OCR.
Putting a few sheets of paper on top of flatbed scanned originals can help eliminate bleed through of the second side image or foam mat and to help flatten the original Scanned originals that are bent, creased or scored can cause shadows to appear on the image. Scan buttons on the device control panel will not function unless you have done a typical install and set up Scan-To in the HP Toolbox software.
HP Image Zone HP Image Zone is an easy, full-featured software application that helps you view, organize, edit, print, and share your digital photos, and use them in creative projects. Look at your Windows Desktop for the HP Image Zone or HP Image Zone Express icon to determine which application is installed. If you have previously downloaded and installed the HP Image Zone Express application from the HP web site before installing your HP device, you may have both HP Image Zone and HP Image Zone Express installed. Both applications may be safely installed on a PC at the same time, and you may use either of the applications depending on your preference. When HP Image Zone and HP Image Zone Express are installed on the same PC, HP Image Zone will be the default imaging software program that opens when images are transferred from cameras or cards using the HP Image Transfer software, or scanned using the HP scanning software. To change the default imaging software program that you use to view images scanned by using HP scanning software, open the HP Director and select the Settings menu. Select the Scan Settings and Preferences and then select the Scan ToSetup option to change the default software program that opens after scanning is completed. To place images in the Projects tab template, first select the images you want in the My Images tab and place them in the selection tray. When you open a project template, your selected images will be placed in the template automatically. If you cannot see some of your photos in the thumbnail viewer, it may be because there are unsupported characters in the name of the file. Try re-naming the file without any special characters in the filename.

PCL 6 traditional driver settings 130 supported 332, 334 unidriver settings 69 typical installation Macintosh 165 Windows 292, 306 U unidrivers About tab 97 Advanced Printing Features, enabling 62 Advanced tab 58 booklet printing 82 Color tab 85 constraint messages 57 Copy Count 60 custom paper sizes 335 Device Settings tab 89 Document Options 61 document preview image 73 Effects tab 73 Finishing tab 80 font substitution table 91 Form to Tray Assignment 91 Graphic settings 60 help 56 Image Color Management (ICM) 60 Installable Options 93 installing 298 Layout Options 65 localized versions 19 media supported 332 media-type commands 335 memory settings 94 operating systems supported 18 orientation settings 84 Paper Options 67 paper size commands 334 Paper/Quality tab 65 Print Task Quick Sets 66 Printer Properties tab 89 Printing Preferences tab 58 Resizing Options 74 settings, changing 56 TrueType font settings 61 Watermarks settings 76
uninstallation HP Image Zone 326 Macintosh software 183 manual, Windows 329 Windows product software 326 UNIX support 13, 18 updating software 36, 311 USB port connecting 356 device conflicts 356 devices vs. hubs 356 HP Toolbox issues 364 specifications 3 Windows installation dialog boxes 305 Use Different Paper/Covers PCL 6 traditional driver 109, 126 unidrivers 70 User Guide Print Task Quick Set PCL 6 traditional driver 105 unidrivers 67 user guides HP Toolbox screens 240 localized versions 8 operating systems supported 19, 158 V viewer, fax 216 Volumes screen, HP Toolbox 256 W Wait Timeout, PS Emulation Unidriver 96 watermarks PCL 6 traditional driver 115 unidrivers 76 Web sites Adobe 58 HP Shopping 35 software updates 36 support 34 Welcome screen (USB Windows installation) 305 Welcome screen (Windows network installation) 316 WIA driver 16, 18, 43
Windows Animated Install Guide 300 components, software 15, 18 device conflicts 356 dialog boxes, installation 301 driver-only installation 298 drivers supported 16 installation options 292 installers 18 installing product software 294 manual uninstall 329 network software installation 296 operating systems supported 12 Readme file 337 sharing, setting up 294 system requirements 12, 13 uninstalling HP Image Zone 326 uninstalling product software 326 Windows Update 311
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