Specifications

Models
Technology Resolution Print Width Print Speed Interfaces Barcodes 2D Codes Fonts Optional Dimensions Weight
* Option (200 dpi industrial)

B-SA4TM-GS12

(300 dpi industrial) (200 dpi desktop)
B-SA4TM-TS12 B-SA4TP-GS12

(300 dpi desktop)

B-SA4TP-TS12

Thermal transfer ribbons

Toshiba approved thermal transfer ribbons are relied on every day by businesses worldwide, whether its for mass-produced short-term label printing or for highly specialised identification techniques using advanced resin products.
3640/01-06 - www.fbd.be - 5277
Thermal Transfer / direct thermal 8 dots/mm (203 dpi), optional 11.8 dots/mm (300 dpi) Maximum 104 mm, up to 105.7 mm with 300 dpi printhead Up to 152.4 mm/sec (6 ips) Bidirectional parallel port, USB 2.0, LAN (100BASE), serial port*, wireless LAN* UPC/EAN/JAN, Code 39, Code 93, Code 128, EAN 128, NW7, MSI, Industrial 2 of 5, ITF, Postnet, RM4SCC, KIX-code, RSS14, Customer Bar Code Data Matrix, PDF 417, Maxicode, QR code, Micro PDF 417, CP Code Bitmap font (21 fonts), Outline font (4 types), Price font (3 types) Cutter module, strip module, wireless LAN board, serial interface board, RFID module, 300 dpi printhead, RTC (real time clock) 238 mm (W) x 402 mm (D) x 332 mm (H) 15 kg (without media and ribbon) 238 mm (W) x 339 mm (D) x 332 mm (H) 12 kg (without media and ribbon)

Customers benefits

The B-SA4 is packed with a multitude of features for the user, including: high speed printing leading to increased efficiency and productivity time-saving and minimal training due to fast and easy handling lower servicing and maintenance cost with user toolless replacement of the print head and platen versatile design to suit any environment or application perfect readability of labels and barcodes due to flexible high quality print technology Bartender UltraLite labelling software.
TOSHIBA TEC CORPORATION AUTO-ID & PRINTER BUSINESS GROUP
TOSHIBA TEC AUSTRALIA PTY. LTD.
Unit 1, 9-11 South Street RYDALMERE NSW 2116 (Australia) T. +61 (0)6200 F. +61 (0)0892 www.toshibatec.com.au
Oval Court Ohsaki Mark East 2-17-2, Higashi Gotanda, Shinagawa-ku JP - TOKYO 141-8664 (Japan) www.toshibatec.com
TOSHIBA TEC EUROPE RETAIL INFORMATION SYSTEMS
www.toshibatec-eu.com HQ Tel. +32 (0)info@toshibatec-eu.com www.toshibatec-eu.com Tel. +32 (0)info@toshibatec-eu.be www.toshibatec-eu.be Tel. +49 (0)01 marketing@toshibatec-eu.de www.toshibatec-eu.de Tel. +33 (0)00 info@toshibatec-eu.fr www.toshibatec-eu.fr Tel. +353 (0)info@toshibatec-eu.ie www.toshibatec-eu.co.uk
*Networking functions are based on the new e-studio series, an evolutionary family of information devices that fit perfectly within office information environments.
Tel. +49 (0)01 marketing@toshibatec-eu.de www.toshibatec-eu.de Tel. +comercial@toshibatec-eu.pt www.toshibatec-eu.pt Tel. +34 (0)marketing@toshibatec-eu.es www.toshibatec-eu.es Tel. +44 (0)7200 marketing@toshibatec-eu.co.uk http://www.toshibatec-eu.co.uk

www.toshibatec.com

TOSHIBA TEC announce the first of a new generation of products within their globally recognised, highly diverse portfolio. The TOSHIBA B-SA4 barcode label printer provides the functionality and robustness of an industrial printer with the compact footprint and ease of use of a desktop printer. For ultimate networking capabilities*, it comes with a wide variety of communication interfaces, enabling you to manage your whole network of printers from a central source.

Your ToShiba tec dealer:

All company and/or product names are trademarks and/or registered trademarks of their respective owners. All features and specifications described in this brochure are subject to change without notice.

GROUP Companies

TEC Polska Sp. z.o.o. Tel. +48 (0)info@toshibatec-eu.pl www.toshibatec-eu.pl TEC Italia, S.r.l. Gruppo Toshiba Tel. +39 (0)61 info@toshibatec.it www.toshibatec-eu.it

Ve r s a t i l e

d e s i g n

w i t h

i n d u s t r i a l

p e r f o r m a n c e

Suitable Applications
l Manufacturing l Automotive l Chemical Industry l Pharmaceutical Industry
The B-SA4 really is the perfect Total Solution for any printing application, with high-quality output, industrial performance, versatile design, advanced functionality including RFID options and the backing of a globally recognised quality brand. Its ergonomic design makes the B-SA4 the printer of choice for any quiet office situation, whilst the superior quality output and exceptional performance ensure that it fits perfectly with robust industrial environments.

l Textile Industry l Electronics l Telecommunications l Food Sector l Retail Distribution

Speed and Functionality

This desktop printer with the performance of an industrial printer, offers high-speed printing and enhanced throughput via a large choice of network interfaces: parallel, USB 2.0 and internal LAN as standard, with optional serial, wireless LAN and RFID interface (UHF).
B-SA4 is compact, whilst the choice of casing (plastic or metal) guarantees the printer is ergonomic for the office or robust enough for harsh operating environments. This provides the flexibility to configure the printer to suit most applications, from desktop to industrial. Extras such as peel-off and cutter modules fit neatly inside the front cover, ensuring the printer remains compact.
l Transport and Logistics l Healthcare l Utilities l Government

SNMP Tools

The B-SA4 comes with an entire Central Network Management Suite, that allows the user to:
l manage all the SNMP printers in the network through their IP address and serial number l update and format firmware across the network simultaneously l view the status of each individual printer in real-time with real-time alerts, including instructions for troubleshooting.

RFID Ready

All of Toshibas new generation of thermal printers for the industrial environment are RFID ready. This provides not only essential flexibility for the end-user to choose the RFID module that best meets the needs of their business and suppliers, but also ensures a future-proofed printing solution that can evolve and grow with the future demands of the organisation.

Future Proofing

For future proofing, the B-SA4 is compatible with all legacy systems, TOSHIBA or non-TOSHIBA. The powerful BCI (programmable Basic Command Interpreter) allows the B-SA4 to print via non-TPCL datastreams.
The perfect Total Solution for any printing application with high-quality output !

Ease of Use

The graphical LCD display and simple to follow menu, ensures the user can set up and operate the B-SA4 with ease. The open-access front-loading feature, with a space saving ergonomic design, allows trouble-free drop-in media loading with a moveable sensor adaptable to a wide range of different types of media.

High Print Quality

Fitted with a 200 dpi printhead as standard and with the flexibility to easily upgrade to 300 dpi, these machines are unique in the market.

Ease of Maintenance

The B-SA4 facilitates simple user mainten ance with easy access to main service parts. The snap-in printhead and quick change platen roller can be replaced by the operator without engineer intervention, lowering the total cost of ownership.

Options

l Real l Peel
time clock off l Cutter l RFID kit (UHF)*

Fully Compatible

Software and supplies are compatible with Toshibas previous range topping models - the B-452 and B-431 printers, existing media stocks and grades do not need to be changed.

Compact and Robust

With a footprint close to A4 in size, the front opening, top loading design ensures the
* Subject to certification and frequency regulations in each country.

The names of the parts or units introduced in this section are used in the following chapters.

238 (9.4) 339 (13.3)

332 (13.1)
Dimensions in mm (inches)

1.4.2 Front View

Ribbon Cover Top Cover
LCD Message Display Operation Panel
Top Cover Release Button Media Outlet Front Cover
Power Switch O: OFF I: ON

1.4.3 Rear View

Supply Window
RS-232C Serial Interface Connector (Option) Wireless LAN Interface Board (Option)

AC Power Inlet

Parallel Interface Connector (Centronics) USB Interface Connector LAN Interface Connector

1.4.4 Operation Panel

LCD Message Display ON LINE LED (Green) ERROR LED (Red)

[FEED] key

[PAUSE] key [RESTART] key
Please see Section 3.1 for further information about the Operation Panel.

1.4.5 Interior

WARNING! 1. Do not touch the Print Head or around it just after printing. You may get burned as the Print Head becomes very hot during printing. 2. Do not touch any moving parts. To reduce the risk of fingers, jewellery, clothing, etc., being drawn into the moving parts, be sure to load the media once the printer has stopped moving completely. 3. To avoid injury, be careful not to trap your fingers while opening or closing the cover.
Ribbon Cover Supply Path Label
Ribbon Stopper (Take-up side)

Caution Label

Caution about the moving parts (Please refer to WARNING 2.)

Print Head

Caution symbol for the print head (Please refer to WARNING 1)
Media Holder Assy Media Guide Head Position Lever Head Position Lever Platen
Caution about the cover open/close (Please refer to WARNING 3.)
Head Position Label (Refer to Section 2.3 Loading the Media, Step 13.)
ENGLISH VERSION EO1-33048 1.5 Options

Options

Type B-SA704-TPH3-QM-R Usage This print head enables a conversion of a 203-dpi print head of the B-SA4TM-GS12/B-SA4TP-GS12 model into a 300-dpi print head. This option is intended for use when you desire to print Kanji (Chinese characters) or to obtain clearer print. A cutter which cuts the media one by one. This module is slim and compact enough to be fitted in the Front Cover. This module peels off a printed label from the backing paper at the media outlet. It is slim and compact enough to be fitted in the Front Cover. Installing this PC board provides an RS232C interface port. Installing this PC board allows a communication by wireless LAN. Installing this module enables read and write of RFID tags. Applicable frequency range differs depending on the module types: U1-US: UHF, 902MHz to 928MHz U1-EU: UHF, 869.5MHz H1-QM: HF, 13.56MHz

Top Cover Top Cover Release Button
2. Take out the Media Holder Assy from the printer.

Media Holder Assy

Upper Sensor Assy
3. Raise the Release Lever and remove the Media Holder (Left).

Media Holder (Left)

Release Lever
4. Insert the Media Shaft into the core of a media roll.

Media Shaft Spacer

2.3 Loading the Media (Cont.)
5. Put the Media Holder (Left) onto the Media Shaft. Push the Media Holder (Left) and the Media Holder (Right) against the media until the media is held firmly in place. This will automatically centre the media.
Media Holder (Right) Media Holder (Left)
6. Fold the Release Lever to lock the Media Holder (Left).
Media Holder (Left) Release Lever
7. Place the Media Holder Assy into the printer.
CAUTION! Make sure that the Upper Sensor Assy is closed when placing the Media Holder Assy into the printer. If the Upper Sensor Assy is opened, it may be damaged. NOTE: Be careful of the orientation of the Media Holder Assy and the media.
Media Holder Assy Upper Sensor Assy
8. Slightly push the Upper Sensor Lever inside ( ), and open the Upper Sensor Assy ( ).
Upper Sensor Lever Upper Sensor Assy
Pull the media out of the front of the printer, and adjust the Media Guides to the media width. This will automatically centre the media.

Media Guide

CAUTION! Be sure to close the Upper Sensor Assy before closing the Top Cover. If the Upper Sensor Assy is opened, it may be damaged. NOTE: Make sure that the Upper Sensor Assy is locked. If it is unlocked, a paper jam or print failure may occur.
10. Lower the Upper Sensor Assy until the Upper Sensor Lever clicks into position.

Click Upper Sensor Lever

11. After loading the media, it may be necessary to set the position of the Media Sensor used to detect the print start position for label or tag printing. Setting the Feed Gap Sensor position When using a label stock without black marks, the Feed Gap Sensor is used to detect a print start position. (1) Push the Upper Sensor Lever inside and open the Upper Sensor Assy. (2) Slide the Lower Sensor Tab with your finger to move the Feed Gap Sensor so that the Feed Gap Sensor is positioned at the centre of the labels. ( indicates the position of the Feed Gap Sensor). It may be easier to move the Lower Sensor Tab if you use a pen inserting its tip into the pinhole of the tab. It may be easier to move the Lower Sensor Tab if you use a pen inserting its tip into the pinhole of the tab.

Pinhole

NOTE: Be sure to align the Upper Feed Gap Sensor with the Lower Feed Gap Sensor. Failure to do this cause a paper jam error.

Feed Gap Sensor

Lower Sensor Tab
(3) Lower the Upper Sensor Assy until the Upper Sensor Lever clicks into position. (4) Slide the Upper Sensor Tab to move the Feed Gap Sensor so that it aligns with the lower Feed Gap Sensor.

Upper Sensor Tab

NOTES: 1. Be sure to set the Black Mark Sensor to detect the centre of the black mark, otherwise a paper jam or no paper error may occur. 2. After adjusting the Black Mark Sensor position, align the Upper Feed Gap Sensor with the Lower Feed Gap Sensor. This is because a paper end is detected by the Feed Gap Sensor.
Setting the Black Mark Sensor position When using media with black marks, the Black Mark Sensor is used to detect a print start position. (1) Push the Upper Sensor Lever inside and open the Upper Sensor Assy. (2) Check the reverse side of the media for the black mark position. (3) Slide the Lower Sensor Tab to move the Black Mark Sensor so that it is in line with the centre of the black mark on the media. ( indicates the position of the Black Mark Sensor). It may be easier to move the Lower Sensor Tab if you use a pen inserting its tip into the pinhole of the tab.
Pinhole Black Mark Sensor Lower Sensor Tab
(4) Lower the Upper Sensor Assy until the Upper Sensor Lever clicks in position.
12. There are three issue modes available on this printer. How to set the media for each mode is provided below. Batch mode In the batch mode, the media is continuously printed and fed until the number of labels/tags specified in the issue command have been printed. (1) Pull the top edge of the media past the Platen.
(2) Close the Top Cover until it clicks.
Strip mode (Option) When the optional Strip Module is fitted, a label is automatically removed from the backing paper at the Strip Plate as each label is printed. WARNING! Be careful that your fingers, jewellery, clothing, etc., are not draw into the rollers of the Strip Unit. (1) Open the Front Cover holding its right side.

8. Gently close the Top Cover until it clicks.
ENGLISH VERSION EO1-33048 2.5 Connecting the Printer to Your Host Computer
NOTE: When using the USB interface, fix the USB Interface Cable to the printer back with the supplied Cable Clamp and the SMW-3x8 screw.
The following paragraphs outline how to connect your host computer to the printer, and will also show how to make cable connections to other devices. Depending on the system configuration you use to print labels, there are 5 possibilities for connecting the printer to your host computer. These are: A parallel cable connection between the printers standard parallel connector and your host computers parallel port (LPT). An Ethernet connection using the standard LAN board. A USB cable connection between the printers standard USB connector and your host computers USB port. (Conforming to USB 2.0 Full Speed) A serial cable connection between the printers optional RS-232C serial connector and one of your host computers COM ports. <Option> Wireless LAN using an optional Wireless LAN board. <Option> For details of each interface, refer to APPENDIX 2. After connecting the necessary interface cables, set an operating environment of the printer. Refer to Section 2.7.2 Parameter Setting.

SMW-3x8

Cable Clamp
The diagram below shows all the possible cable connections to the current version of the printer.
Serial Interface Connector (Option) Wireless LAN Interface Board (Option)
Parallel Interface Connector (Centronics)
USB Interface Connector LAN Interface Connector

Power Inlet

ENGLISH VERSION EO1-33048 2.6 Turning the Printer ON
2.6 Turning the Printer ON
When the printer is connected to your host computer it is good practice to turn the printer ON before turning on your host computer and turn OFF your host computer before turning off the printer.
CAUTION! Use the power switch to turn the printer On/Off. Plugging or unplugging the Power Cord to turn the printer On/Off may cause fire, an electric shock, or damage to the printer. NOTES: 1. If a message other than ON LINE appears on the display or the ERROR LED (Red) is illuminated, go to Section 5.1, Error Messages. 2. To turn OFF the printer power turn the Power Switch to the side position.
1. To turn ON the printer power, press the Power Switch as shown in the diagram below. Note that ( | ) is the power ON side of the switch.
2. Check that the ON LINE message appears in the LCD Message Display and that the ON LINE LED (Green) is illuminated.
ENGLISH VERSION EO1-33048 2.7 Setting an Operating Environment

This section describes how to fine adjust a print start position, cut/strip position, reverse feed amount, print tone, and ribbon motor torque. When a fine adjustment is required, such as print start position, print tone, etc, follow the procedure below. 1. Turn on the printer and confirm that ONLINE appears on the LCD Message Display.

ONLINE B-SA4T

PAUSE B-SA4T
3. Hold down the [RESTART] key for three seconds until <1>RESET is displayed.
4. Press the [FEED] or [RESTART] key until <3>ADJUST SET appears on the LCD Message Display.
5. When <3>ADJUST SET. appears, press the [PAUSE] key to enter the Parameter Fine Adjustment Mode.
2.10 Position and Print Tone Fine Adjustment (Cont.)
The Parameter Fine Adjustment Mode contains sub menus for adjusting a print start position, cut/strip position, print tone, ribbon motor torque, and setting the threshold. Each time the [PAUSE] key is pressed, the sub menus are displayed sequentially.
<3>ADJUST SET FEED ADJ.+10.0mm
Feed Amount Fine Adjustment: Feed amount to the print start position is fine adjusted. Cut/Strip Position Fine Adjustment: Cut position or strip position is fine adjusted. Reverse Feed Amount Fine Adjustment: Reverse feed amount is fine adjusted. X-coordinate Fine Adjustment: X-coordinate of a print position is fine adjusted. Print Tone Fine Adjustment (Thermal transfer): Print tone is fine adjusted for thermal transfer mode. Print Tone Fine Adjustment (Thermal direct): Print tone is fine adjusted for thermal direct mode. Ribbon Motor Drive Voltage Fine Adjustment (Take-up motor): Drive voltage of the ribbon take-up motor is fine adjusted. Ribbon Motor Drive Voltage Fine Adjustment (Feed motor) Drive voltage of the ribbon feed motor is fine adjusted. Threshold Fine Adjustment (Black mark sensor): Threshold for the black mark sensor is fine adjusted. See Section 2.11. Threshold Fine Adjustment (Feed gap sensor): Threshold for the feed gap sensor is fine adjusted. See Section 2.11.
NOTE: The printer drivers properties screen also has Parameter Fine Adjustment menu.
<3>ADJUST SET CUT ADJ. +10.0mm
<3>ADJUST SET BACK ADJ. +5.0mm
<3>ADJUST SET X ADJUST +50.0mm
<3>ADJUST SET TONE ADJ.<T> +3
<3>ADJUST SET TONE ADJ.<D> -2
<3>ADJUST SET RBN ADJ <FW> -10
<3>ADJUST SET RBN ADJ <BK> -5
<3>ADJUST SET THRESHOLD<R>1.0V

ENGLISH VERSION EO1-33048 2.11 Threshold Setting
To maintain a constant print position the printer uses the media sensor to detect a print start position according to the difference of voltage between a print area and a gap or black mark. When the media is pre-printed, the darker (or more dense) inks can interfere with this process causing paper jam errors. To get around this problem, first, try an automatic threshold setting. If the problem still occurs, then, the threshold voltage needs to be manually set.
Automatic threshold setting procedure
1. Turn the power ON. The printer is in online mode. ONLINE B-SA4T 2. Load a pre-printed media roll. When using a label stock, move the Feed Gap Sensor so that it is in line with the centre of the label. When using a tag stock, move the Black Mark Sensor so that it is in line with the centre of a black mark.
3. Press the [PAUSE] key.
4. The printer enters the pause mode. PAUSE B-SA4T V1.0
5. Press and hold the [PAUSE] key in the pause state until the following screen appears.

TRANSMISSIVE B-SA4T V1.0

6. The sensor type is displayed.
2.11 Threshold Setting (Cont.)
Select the sensor to be adjusted by using the [FEED] key.
REFLECTIVE B-SA4T V1.0A Black mark sensor [FEED] TRANSMISSIVE B-SA4T V1.0A Feed gap sensor
Press and hold the [PAUSE] key until more than 1.5 labels (tags) have been issued. The media will continue to be fed until the [PAUSE] key is released. (An automatic threshold setting for the selected sensor is completed by this operation.) NOTES: 1. Failure to feed more than 1.5 labels may result in an incorrect threshold setting. 2. While the Top Cover is raised, the [PAUSE] key does not work.

Press the [RESTART] key.

10. The printer returns to online mode. Send an issue command from the host computer to the printer.
NOTE: A paper end error cannot be detected during paper feed.
Manual threshold setting procedure
If a paper jam error still occurs even after an automatic threshold setting has been performed, manually set the threshold voltage. To make a threshold value manually set in this section effective, select the Transmissive Sensor (when using manual threshold value) or Reflective Sensor (when using manual threshold value) within software commands or the printer driver.

Midpoint (Threshold voltage)

Voltage at a print area

NOTES: 1. When measuring a voltage of a blank area, be careful not to align a pre-print with the sensor by mistake. 2. Confirm that there is at least 0.7V difference between the two values. If the difference in voltage is less than 0.7V, a print start position cannot be detected. In that case, please consider changing the media type. 3. Make sure that the Top Cover is closed when measuring the voltages.
(3) Press and hold the [RESTART] or [FEED] key for about 3 seconds aligning a blank part of print area with the Black Mark Sensor.
<5>SENSOR ADJ. [REFLECT] 4.8V* <5>SENSOR ADJ. [TRANS.] 2.4V
(4) When storing a media level voltage is completed, an asterisk *is displayed on the right side of a voltage. Press the [PAUSE] key. (5) A real-time voltage being detected by the Feed Gap Sensor is displayed.
When using the Feed Gap Sensor

Voltage at a label gap

(1)Measure a voltage at a blank part of label and a label gap, respectively. At this time, write down the midpoint of both voltages. (This value is used later for a threshold setting.) (Example) Print area = 2.4V, Gap = 4.0V Midpoint = 3.2V
NOTES: 1. When measuring a voltage at a blank area, be careful not to align a pre-print with the sensor by mistake. 2. Confirm that there is at least 0.7V difference between the two values. If the difference in voltage is less than 0.7V, a print start position cannot be detected. In that case, please consider changing the media type. 3. Make sure that the Top Cover is closed when measuring the voltages.
(3) Press and hold the [RESTART] or [FEED] key for about 3 seconds aligning a blank part of print area with the Feed Gap Sensor.
<5>SENSOR ADJ. [TRANS.] 2.4V* <5>SENSOR ADJ. [PE]R0.1V T4.8V
(4) When storing a media level voltage is completed, an asterisk *is displayed on the right side of a voltage. Press the [PAUSE] key. (5) The display changes as shown on the left.
Storing a No Media Level Voltage The following is how to set a No media level voltage that is used to detect a paper end. If a NO PAPER is displayed even if the media has not run out yet, this voltage needs to be set again. (1) Remove any media from the Black Mark Sensor/Feed Gap Sensor. (2) A real-time voltages being detected by the Black Mark Sensor and Feed Gap Sensor are displayed.
<5>SENSOR ADJ. [PE]R0.1V T4.8V
Feed Gap Sensor Black Mark Sensor
(3) Press and hold the [RESTART] or [FEED] key for about 3 seconds. (4) When storing a no media level voltage is completed, an asterisk *is displayed on the right side of a voltage. Press the [PAUSE] key. (5) The message returns to <5>SENSOR ADJ.

The figure below illustrates the Operation Panel and key functions.
LCD Message Display ON LINE LED (Green) [FEED] key ERROR LED (Red)
The LCD Message Display shows messages in alphanumeric characters and symbols to indicate the printers current status. Up to 32 characters can be displayed on two lines. There are two LEDs on the Operation Panel. LED ON LINE Illuminates when The printer is ready to print. Any error occurs with the printer. Flashes when The printer is communicating with your computer. The ribbon is nearly over. (See NOTE 1.)
ERROR NOTES: 1. Flashes only when the Ribbon Near End Detection function is selected. 2. Use the [RESTART] key to resume printing after a pause, or after clearing an error.
There are three keys on the operation panel.

PAUSE RESTART FEED

Used to stop printing temporarily. Used to restart printing. Used to feed media.
ENGLISH VERSION EO1-33048 3.2 Operation

3.2 Operation

When the printer is turned on, the ON LINE message appears on the LCD Message Display. It is shown during standby or normal printing. 1. The printer is turned on, standing by, or printing.

ON LINE B-SA4T V1.0A

2. If any error occurs during printing, an error message appears. The printer stops printing automatically. (The number on the right side shows the remaining number of media to be printed.)
NOTE: For the meaning of error messages and actions to be taken, refer to Section 5 TROUBLESHOOTING and APPENDIX 1.
NO PAPER 125 B-SA4T V1.0A
3. To clear an error, press the [RESTART] key. The printer resumes printing.
4. If the [PAUSE] key is pressed during printing, the printer stops printing temporarily. (The number on the right side shows the remaining number of media to be printed.)

PAUSE B-SA4T 52 V1.0A

5. When the [RESTART] key is pressed, the printer resumes printing.

3.3 Reset

A reset operation clears the print data sent from the computer to the printer, and returns the printer to an idle condition. 1. The printer is turned on, standing by, or printing.
2. To stop printing, or clear the data sent from the computer, press the [PAUSE] key. The printer stops printing.
NOTE: If the [RESTART] key is held for less than 3 seconds when the printer is in an error or pause state, the printer restarts printing. However, when a communication error or command error occurs, the printer returns to an idle condition.
3. Press and hold the [RESTART] key for 3 seconds or longer.
4. Press the [PAUSE] key. The data sent from the computer will be cleared, and the printer returns to an idle condition.

4. MAINTENANCE

ENGLISH VERSION EO1-33048 4.1 Cleaning
WARNING! Be sure to disconnect the power cord before performing maintenance. Failure to do this may cause an electric shock. To avoid injury, be careful not to pinch your fingers while opening or closing the cover and print head block. The print head becomes hot immediately after printing. Allow it to cool before performing any maintenance. Do not pour water directly onto the printer.

Cutter Unit

Set Screw
As the cutter blade is sharp, care should be taken not to injure yourself when cleaning.
4. Clean the inside of the Cutter Blade with a cotton swab moistened with absolute ethyl alcohol. The cutter blade moves up and down when the Cutter Motor Shaft is rotated manually.
Inside of the Cutter Blade

Cutter Motor Shaft

5. In the same way, clean the outside of the Cutter Blade.
Outside of the Cutter Blade
4.1.4 Optional Strip Module
1. Open the Front Cover holding its right side.
2. Press down the Release Bar to open the Strip Unit.
3. Remove jammed media or backing paper, if any 4. Wipe the Backing Paper Feed Rollers, Guide Roller, and Strip Roller with a soft cloth slightly moistened with absolute ethyl alcohol.
Strip Roller Guide Roller

5. TROUBLESHOOTING

ENGLISH VERSION EO1-33048 5.1 Error Messages
This chapter lists the error messages, possible problems, and their solutions. WARNING! If a problem cannot be solved by taking the actions described in this chapter, do not attempt to repair the printer. Turn off and unplug the printer, then contact an authorised TOSHIBA TEC service representative for assistance.

5.1 Error Messages

NOTES: 1. If an error is not cleared by pressing the [RESTART] key, turn the printer off and then on. 2. After the printer is turned off, all print data in the printer is cleared. 3. **** indicates the number of unprinted media. Up to 9999 (in pieces).

Error Messages

HEAD OPEN HEAD OPEN **** COVER OPEN **** COMMS ERROR
Problems/Causes The Top Cover is opened in Online mode. A feed or an issue was attempted with the Top Cover opened. A feed or an issue was attempted with the Front Cover opened. A communication error has occurred. 1. The media is jammed in the media path. The media is not fed smoothly.
Solutions Close the Top Cover. Close the Top Cover. Then press the [RESTART] key. Close the Front Cover, then press the [RESTART] key. Make sure the interface cable is correctly connected to the printer and the host, and the host is turned on. 1. Remove the jammed media, and clean the Platen. Then reload the media correctly. Finally press the [RESTART] key. Section 5.3. 2. Turn the printer off and then on. Then select the Media Sensor for the media being used. Finally resend a print job. 3. Adjust the sensor position. Then press the [RESTART] key. Section 2.3. 4. Replace the loaded media with one that matches the programmed size then press the [RESTART] key, or turn the printer off and then on, select a programmed size that matches the loaded media. Finally resend the print job. 5. Align the Upper Sensor with the Lower Sensor. Section 2.3. 6. Refer to Section 2.11 to set the threshold. If this does not solve the problem, turn off the printer, and call a TOSHIBA TEC authorised service representative.

ENGLISH VERSION EO1-33048 5.2 Possible Problems

RFID ERROR SYNTAX ERROR

Other error messages
Problems/Cause The printer cannot communicate with the RFID module. While the printer is in the Dowload mode for upgrading the firmware, it receives an improper command, for example, a Issue Command. A hardware or software problem may have occurred.
Solutions Turn the printer off, and then on again. Turn the printer off, and then on again.
Turn the printer off and then on. If this does not solve the problem, turn off the printer again, and call a TOSHIBA TEC authorised service representative.

5.2 Possible Problems

This section describes problems that may occur when using the printer, and their causes and solutions. Possible Problems The printer will not turn on. Causes 1. The Power Cord is disconnected. 2. The AC outlet is not functioning correctly. 3. The fuse has blown, or the circuit breaker has tripped. 1. The media is not loaded properly. 2. The printer is in an error condition. Pressing the [FEED] key in the initial state results in an error. Nothing is printed on the media. A feed or an issue was attempted not on the following default conditions. Sensor type: Feed gap sensor Printing method: Thermal transfer Media pitch: 76.2 mm 1. The media is not loaded properly. 2. The ribbon is not loaded properly. 3. The ribbon and media are not matched. The printed image is blurred. 1. The ribbon and media are not matched. 2. The Print Head is not clean. Solutions 1. Plug in the Power Cord. 2. Test with a power cord from another electric appliance. 3. Check the fuse or breaker. 1. Load the media properly. Section 2.3. 2. Solve the error in the message display. (See Section 5.1 for more detail.) Change the print condition by using the printer driver or a print command so that it corresponds to your printing conditions. Then, clear the error state by pressing the [RESTART] key. 1. Load the media properly. Section 2.3. 2. Load the ribbon properly. Section 2.4. 3. Select an appropriate ribbon for the media type being used. 1. Select an appropriate ribbon for the media type being used. 2. Clean the print head using a Print Head Cleaner or a cotton swab slightly moistened with ethyl alcohol. 1. Close the Cutter Unit properly. 2. Remove the jammed paper. Section 4.1.3. 3. Clean the cutter blade. Section 4.1.3. Refer to Section 7.1 Media and change the label.

The media is not fed.

The optional cutter module does not cut.
1. The Cutter Unit is not closed properly. 2. The media is jammed in the Cutter. 3. The cutter blade is dirty.

Batch, Strip (option), and Cut (option)
Model Item Available bar code types

B-SA4TP-GS12-QM

B-SA4TP-TS12-QM
JAN8, JAN13, EAN8, EAN8+2 digits, EAN8+5 digits, EAN13, EAN13+2 digits, EAN13+5 digits, UPC-E, UPC-E+2 digits, UPC-E+5 digits, UPC-A, UPC-A+2 digits, UPC-A+5 digits, MSI, ITF, NW-7, CODE39, CODE93, CODE128, EAN128, Industrial 2 to 5, Customer Bar Code, POSTNET, KIX CODE, RM4SCC (ROYAL MAIL 4STATE CUSTOMER CODE), RSS14
Available two-dimensional code Available font
Data Matrix, PDF417, QR code, Maxi Code, Micro PDF417, CP Code Times Roman (6 sizes), Helvetica (6 sizes), Presentation (1 size), Letter Gothic (1 size), Prestige Elite (2 sizes), Courier (2 sizes), OCR (2 types), Gothic (1 size), Outline font (4 types), Price font (3 types)
Rotations Standard interface
0, 90, 180, 270 Parallel interface (Centronics, Bidirectional 1284 Nibble mode) USB interface (V2.0 Full speed) LAN interface (10/100BASE)

Optional equipment

Serial interface board (RS-232C) (B-SA704-RS-QM-R) Wireless LAN interface board (B-SA704-WLAN-QM) RFID module (B-SA704-RFID-U1-US, B-SA704-RFID-U1-EU, BSA704-RFID-H1-QM) Cutter module (B-SA204-QM-R) Strip module (B-SA904-H-QM-R) 300-dpi Print Head (B-SA704-TPH3-QM-R)
NOTES: Data MatrixTM is a trademark of International Data Matrix Inc., U.S. PDF417TM is a trademark of Symbol Technologies Inc., US. QR Code is a trademark of DENSO CORPORATION. Maxi Code is a trademark of United Parcel Service of America, Inc., U.S.

7. SUPPLY SPECIFICATIONS

ENGLISH VERSION EO1-33048 7.1 Media

7.1 Media

Please make sure that the media being used is approved by TOSHIBA TEC. The warranty does not apply when a problem is caused by using media that is not approved by TOSHIBA TEC. For information regarding TOSHIBA TEC approved media, please contact a TOSHIBA TEC authorised service representative.

7.1.1 Media Type

Two types of media can be loaded for this thermal transfer and direct thermal printer: label or tag. The table below shows size and shape of the media available for this printer. Label
Stop position Cut position Cut position Black Mark (on reverse side) Stop position

Tag paper

Black Mark (on reverse side)
Feed Direction [Unit: mm]
Label dispensing mode Item Media pitch Label length Media width/backing paper width Label width Thermal direct Thermal transfer Thermal direct Thermal transfer Thermal direct Thermal transfer Thermal direct Thermal transfer 2.0 20.0 Batch mode 10.0 999.0 15.0 999.0 8.0 997.0 13.0 997.0 Strip mode 19.0 999.0 17.0 997.0 25.0 118.0 25.0 114.0 22.0 115.0 Cut mode 19.0 - 999.0 16.0 997.0

Do not store the media or ribbon for longer than the manufacturers recommended shelf life. Store media rolls on the flat end. Do not store them on the curved sides as this might flatten that side causing erratic media advance and poor print quality. Store the media in plastic bags and always reseal after opening. Unprotected media can get dirty and the extra abrasion from the dust and dirt particles will shorten the print head life. Store the media and ribbon in a cool, dry place. Avoid areas where they would be exposed to direct sunlight, high temperature, high humidity, dust or gas. The thermal paper used for direct thermal printing must not have specifications which exceed Na+ 800 ppm, K+ 250 ppm and Cl- 500 ppm. Some ink used on pre-printed media may contain ingredients which shorten the print heads product life. Do not use labels pre-printed with ink which contain hard substances such as carbonic calcium (CaCO3) and kaolin (Al2O3, 2SiO2, 2H2O). For further information, please contact your local distributor or your media and ribbon manufacturers.
APPENDIX 1 MESSAGES AND LEDS
ENGLISH VERSION EO1-33048 APPENDIX 1 MESSAGES AND LEDS
Appendix 1 describes the LCD messages displayed on the operation panel. Symbols in the message 1: : The LED is illuminated. : The LED is flashing. : The LED is unlit. 2: ****: the number of unprinted media. Up to 9999 (in pieces) 3: ###: Flash memory card remaining memory for PC save area: 0 to 895 (in K bytes) 4: &&&&: Remaining flash memory capacity for storing writable characters 0 to 3147 (in K bytes)

LED Indication

LCD Message

ONLINE ERROR

Printer Status
Restoration by Acceptance of RESTART key Status Request Reset Command Yes/No Yes/No
ON LINE ON LINE 2 HEAD OPEN 3 PAUSE ****
4 COMMS ERROR 5 PAPER JAM **** 6 CUTTER ERROR**** 7 NO PAPER
8 HEAD OPEN **** 9 HEAD ERROR 10 EXCESS HEAD TEMP 11 RIBBON ERROR**** 12 COVER OPEN **** 13 SAVING ####&&&& 14 FLASH WRITE ERR. 15 FORMAT ERROR 16 FLASH CARD FULL
Display of error message (See Note.) 18 POWER FAILURE 19 INTIALIZING

20 EEPROM ERROR

Online mode Online mode (communicating) The Top Cover is opened in online mode. Pause state A parity, overrun, or framing error has occurred during a communication by RS232C. A paper jam has occurred during paper feed. A problem has occurred at the cutter module. The media has run out, or the media is not loaded properly. A feed or an issue was attempted with the Top Cover opened. (Except when the [FEED] key is pressed.) The print head has a problem. The print head is overheated. The ribbon has run out. The ribbon has been torn. A problem has occurred with the sensor that determines the torque for the ribbon motor. A feed or printing was attempted with the Front Cover opened. In writable character or PC command save mode An error has occurred in writing to the flash ROM. An error has occurred in formatting the flash ROM. Saving failed because of an insufficient capacity of the flash ROM. A command error has occurred in analyzing the command. A momentary power failure has occurred. The flash ROM is being initialised. Data cannot be read from/written to a backup EEPROM properly.

Tag 2-10, 7-1, A5-2 Thermal direct 2-57, 6-1, 7-1, A5-2 Thermal transfer 2-57, 6-1, 7-1, A5-2 Threshold setting 2-59, A5-2 Top cover 1-3, 2-3, 2-11, 5-1, A1-1 Top cover stopper 2-12 Two-dimensional code 6-2
Upper sensor assy 2-3, 2-5, 5-4 Upper sensor lever 2-4, 2-5 USB interface 1-1, 1-3, 2-14, 2-35, 6-2, A2-3
Web printer 2-22, A5-2 Weight 6-1 Wireless LAN 1-1, 1-3, 1-5, 2-14, 6-2, A2-5

X coordinate 2-56

EO1-33048