Notes for Users in Australia and New Zealand
Modem warning notice for Australia
Modems connected to the Australian telecoms network must have a valid Austel permit. This modem has been designed to specifically configure to ensure compliance with Austel standards when the country/region selection is set to Australia. The use of other country/region settings while the modem is attached to the Australian PSTN would result in your modem being operated in a non-compliant manner. To verify that the country/region is correctly set, enter the command ATI which displays the currently active setting. To set the country/region permanently to Australia, enter the following command sequence: AT%TE=1 ATS133=1 AT&F AT&W AT%TE=0 ATZ Failure to set the modem to the Australia country/region setting as shown above will result in the modem being operated in a non-compliant manner. Consequently, there would be no permit in force for this equipment, with the Telecoms Act 1991 prescribing a penalty of $12,000 for the connection of non-permitted equipment.
Notes for use of this device in New Zealand
The grant of a Telepermit for a device in no way indicates Telecom acceptance of responsibility for the correct operation of that device under all operating conditions. In particular the higher speeds at which this modem is capable of operating depend on a specific network implementation which is only one of many ways of delivering high quality voice telephony to customers. Failure to operate should not be reported as a fault to Telecom. In addition to satisfactory line conditions a modem can only work properly if: a/ It is compatible with the modem at the other end of the call, and; b/ The application using the modem is compatible with the application at the other end of the call - for example, accessing the Internet requires suitable software in addition to a modem. This equipment shall not be used in any manner which could constitute a nuisance to other Telecom customers. Some parameters required for compliance with Telecoms PTC Specifications are dependent on the equipment (PC) associated with this modem. The associated equipment shall be set to operate within the following limits for compliance with Telecom Specifications: a/ There shall be no more than 10 call attempts to the same number within any 30 minute period for any single manual call initiation, and; b/ The equipment shall go on-hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next, and; c/ Automatic calls to different numbers shall be not less than 5 seconds apart. Immediately disconnect this equipment should it become physically damaged, and arrange for its disposal or repair. The correct settings for use with this modem in New Zealand are as follows: ATB0 (CCITT operation) AT&G2 (1800Hz guard tone) AT&P1 (decadic dialing make-break ratio =33%/67%) ATS0=0 (disable auto answer) ATS6=4 (blind dial delay) ATS7=Less than 90 (time to wait for carrier after dialing) ATS10=Less than 150 (loss of carrier to hangup delay - the factory default of 15 is recommended) ATS11=90 (DTMF dialing on/off duration in milliseconds) ATX2 (dial tone detect, but not USA call progress detect)

Chapter 5

The Keyboard
Typewriter keys. Function keys: F1 F12. Soft keys: FN key combinations. Hot keys. Windows special keys. Keypad overlay. Generating ASCII characters. 5-1 5-2 5-2 5-3 5-5 5-6 5-7

Chapter 6

Power and Power-up Modes
Power conditions. 6-1 Power indicators. 6-2 Battery types. 6-3 Care and use of the battery pack. 6-5 Replacing the battery pack. 6-9 TOSHIBA Password Utility. 6-12 Power-up modes. 6-13

Chapter 7

HW Setup and Passwords
HW Setup. 7-1 Accessing HW Setup. 7-1 HW Setup Window. 7-1

Chapter 8

Optional Devices
ExpressCard. 8-2 Bridge media slot. 8-3 Additional memory module. 8-5 Battery Packs. 8-9 Universal AC Adaptor. 8-9 Battery Charger. 8-9 USB floppy diskette drive. 8-9 eSATA (External Serial ATA). 8-11 External monitor. 8-13 HDMI. 8-13 Television. 8-16 i.LINK (IEEE1394). 8-17 Security lock. 8-19

Chapter 9

Troubleshooting
Problem solving process. 9-1 Hardware and system checklist. 9-3 TOSHIBA support. 9-25

Chapter 10

Disclaimers
CPU. 10-1 Memory (Main System). 10-2 Battery Life. 10-3
HDD drive capacity. LCD. Graphics Processor Unit ("GPU). Wireless LAN. USB Sleep & Charge. External HDD Capacity. Non-applicable Icons. Copy Protection. Images. LCD Brightness and Eye Stain.
Appendix A Appendix B Appendix C
10-3 10-3 10-3 10-3 10-4 10-4 10-4 10-4 10-4 10-4

Specifications

Environmental requirements. A-1

Display Controller

Display controller. B-1

V.90/V.92

V.90/V.92 mode. C-1 AT Command. C-3

Appendix D

Wireless LAN
Card Specifications. D-1 Radio Characteristics. D-2 Supported Frequency Sub-bands. D-2

Appendix E

AC Power Cord and Connectors
Certification agencies. E-2

Glossary Index

TECRA M7

Glossary

Congratulations on your purchase of the TOSHIBA Satellite A350/Satellite A350D series computer. This powerful notebook computer provides excellent expansion capability, includes multimedia functionality, and is designed to provide years of reliable, high-performance computing. This manual tells how to set up and begin using your TOSHIBA Satellite A350/Satellite A350D series computer. It also provides detailed information on configuring your computer, basic operations and care, using optional devices and troubleshooting. If you are a new user of computers or if youre new to portable computing, first read over the Introduction and The Grand Tour chapters to familiarize yourself with the computers features, components and accessory devices. Then read Getting Started for step-by-step instructions on setting up your computer. If you are an experienced computer user, please continue reading the preface to learn how this manual is organized, then become acquainted with this manual by browsing through its pages. Be sure to read the Special features section of the Introduction, to learn about features that are uncommon or unique to the computers and carefully read HW Setup and Passwords, If you are going to install ExpressCards or connect external devices such as a printer, be sure to read Chapter 8, Optional Devices.

Manual contents

This manual is composed of the following chapters, appendixes, a glossary and an index. Chapter 1, Introduction, is an overview of the computers features, capabilities, and options. Chapter 2, The Grand Tour, identifies the components of the computer and briefly explains how they function. Chapter 3, Getting Started, provides a quick overview of how to begin operating your computer. Chapter 4, Operating Basics, includes tips on care of the computer and on using the touchpad, the fingerprint sensor, optical disc drive, Audio/Video controls, the web camera, the microphone, the internal modem, the FM tuner, wireless communication and LAN.

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Chapter 5, The Keyboard, describes special keyboard functions including the keypad overlay and hot keys. Chapter 6, Power and Power-up Modes, gives details on the computers power resources and battery save modes. Chapter 7, HW Setup and Passwords, explains how to configure the computer using the HW Setup program. It also tells how to set a password. Chapter 8, Optional Devices, describes the optional hardware available. Chapter 9, Troubleshooting, provides helpful information on how to perform some diagnostic tests, and suggests courses of action if the computer doesnt seem to be working properly. Chapter 10 Disclaimers, provides Legal Footnotes information related to your computer. The Appendixes provide technical information about your computer. The Glossary defines general computer terminology and includes a list of acronyms used in the text. The Index quickly directs you to the information contained in this manual.

Conventions

This manual uses the following formats to describe, identify, and highlight terms and operating procedures.

Abbreviations

On first appearance, and whenever necessary for clarity, abbreviations are enclosed in parentheses following their definition. For example: Read Only Memory (ROM). Acronyms are also defined in the Glossary.
Icons identify ports, dials, and other parts of your computer. The indicator panel also uses icons to identify the components it is providing information on.
The keyboard keys are used in the text to describe many computer operations. A distinctive typeface identifies the key top symbols as they appear on the keyboard. For example, ENTER identifies the ENTER key.

Key operation

Some operations require you to simultaneously use two or more keys. We identify such operations by the key top symbols separated by a plus sign (+). For example, CTRL + C means you must hold down CTRL and at the same time press C. If three keys are used, hold down the first two and at the same time press the third.
When procedures require an action such as clicking an icon or entering text, the icon's name or the text you are to type in is represented in the typeface you see to the left.

TOSHIBA DVD-RAM Utility

Ulead DVD MovieFactory for TOSHIBA
Labelflash features cannot be used in models that do not have a DVD Super Multi drive with Labelflash. In order to determine if the optical disc drive installed in your computer supports Labelflash follow the steps as detailed below: 1. Click Start -> All Programs -> DVD MovieFactory for TOSHIBA -> Ulead DVD MovieFactory for TOSHIBA Launcher to launch DVD MovieFactory. 2. Click Print Disc Label -> Label Printing. Ulead Label@Once is started. 3. Click the General tab. 4. Choose optical disc drive for Printer. If the drive name is displayed in Step 4, your computer's optical disc drive supports Labelflash. Windows Mobility Center This section describes the Windows Mobility Center. Mobility Center is a utility for accessing several mobile PC settings quickly in one window. A default maximum of eight tiles are provided by the operating system, and the additional two tiles are added to your Mobility Center. Lock Computer: This can be used to lock your computer without turning it off. This has the same function as the Lock button at the bottom of the right pane in the start menu. TOSHIBA Assist: This can be used to open TOSHIBA Assist if it is already installed in your computer. This software is provided for playback of DVD Video.It has an on-screen interface and functions. Click Start -> All Programs -> TOSHIBA DVD PLAYER.

TOSHIBA DVD PLAYER

Frame dropping, audio skipping or out of synch audio and video may occur during playback of some DVD Video titles. Make sure to connect the computer's AC adaptor when playing a DVD Video. Power-saving features may interfere with smooth playback.
CD/DVD Drive Acoustic Silencer
The CD/DVD Drive Acoustic Silencer utility allows you to configure the read speed at which the optical disc drive will operate. In use you can select either Normal Mode, which will operate the drive at its maximum speed for quick data access, or Quiet Mode, which operates the drive at single speed for audio CD playback and which can lessen the operational noise. This utility does not have any function when using DVD's.

Options

You can add a number of options to make your computer even more powerful and convenient to use. The following options are available: Memory expansion 1,024MB or 2,048MB memory module (DDR2-800) can easily be installed in the computer. An additional battery pack can be purchased for use as either a spare or replacement. Please refer to Chapter 6, Power and Power-up Modes for futher information. If you frequently use your computer at more than one site, it may be convenient to purchase an additional AC adaptor to be kept at each site in order to remove the need to always carry the adaptor with you. The USB floppy diskette drive accommodates either a 1.44MB or 720KB floppy diskette through connection to one of the computer's USB ports. In use, please be aware that, while you cannot format 720KB floppy diskettes under Windows Vista, you are able to read and write to diskettes that have already been formatted. A slot is available to attach a security cable to the computer to deter theft.

Sleep Mode limitations

Sleep Mode will not function under the following conditions: Power is turned back on immediately after shutting down. Memory circuits are exposed to static electricity or electrical noise.

Restarting the computer

Certain conditions require that you reset the computer, for example if: You change certain computer settings. An error occurs and the computer does not respond to your keyboard commands. If you need to restart the computer, there are three ways this can be achieved: Click Start then click the arrow button ( buttons ( ) in the power management ) and select Restart from the menu.
Press CTRL, ALT and DEL simultaneously (once) to display the menu window, then select Restart from the Shut down options. Press the power button and hold it down for four seconds. Once the computer has turned itself off, wait between ten and fifteen seconds before turning the power on again by pressing the power button.

System Recovery Options

About 1.5GB hidden partition is allocated on the hard disk drive for the System Recovery Options. This partition stores files which can be used to repair the system in the event of a problem. The System Recovery Options feature will be unusable if this partition is deleted.

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The System Recovery Options feature is installed on the hard disk when shipped from the factory. The System Recovery Options menu includes tools to repair startup problems, run diagnostics or restore the system. See the Windows Help and Support content for more information about Startup Repair. The System Recovery Options can also be run manually to repair problems. The procedure is as follows. Follow the instructions shown on the on-screen menu. 1. Turn off the computer. 2. While holding the F8 key, turn on the computer. 3. The Advanced Boot Options menu will be displayed. Use the arrow keys to select Repair Your Computer and press ENTER. 4. Follow the on-screen instructions. The Windows Vista CompletePC Backup feature can be used on Windows Vista Business Edition and Ultimate Edition.

Important message

Before you write or rewrite to any of the media supported by the DVD Super Multi drive, please read and follow all of the setup and operating instructions in this section. If you fail to do so, you may find that theDVD Super Multi drive drive may not function properly, and you may fail to write or rewrite information successfully - this may cause you to either lose data or incur other damage to the drive or media.
Before writing or rewriting
Based on TOSHIBA's limited compatibility testing, we suggest the following manufacturers of CD-R, CD-RW, DVD-R, DVD-R (Dual Layer), DVD-RW, DVD+R, DVD+R (Double Layer), DVD+RW or DVDRAM media, however, it must be noted that disc quality can affect write or rewrite success rates. Please also be aware that in no event does TOSHIBA guarantee the operation, quality or performance of any disc.
CD-R: TAIYO YUDEN CO., Ltd. MITSUBISHI KAGAKU MEDIA CO., LTD. Ricoh Co., Ltd. Hitachi Maxell,Ltd. CD-RW: (Multi-Speed and High-Speed) MITSUBISHI KAGAKU MEDIA CO., LTD. Ricoh Co., Ltd. CD-RW: (Ultra-Speed) MITSUBISHI KAGAKU MEDIA CO., LTD. DVD-R: DVD Specifications for Recordable Disc for General Version 2.0 TAIYO YUDEN Co.,Ltd. (for 8x and 16x speed media) MITSUBISHI KAGAKU MEDIA CO., LTD. (for 4x, 8x and 16x speed media) Hitachi Maxell,Ltd. (for 8x and 16x speed media) DVD-R (Dual Layer): MITSUBISHI KAGAKU MEDIA CO., LTD. (for 4x and 8x speed media) DVD-R for Labelflash: FUJIFILM CORPORATION (for 16x speed media) DVD+R: MITSUBISHI KAGAKU MEDIA CO., LTD. (for 8x and 16x speed media) Ricoh Co., Ltd. (for 8x and 16x speed media) TAIYO YUDEN CO., Ltd. (for 8x and 16x speed media) DVD+R (Double Layer): MITSUBISHI KAGAKU MEDIA CO., LTD. (for 2.4x and 8x speed media) DVD+R for Labelflash: FUJIFILM CORPORATION (for 16x speed media) DVD-RW: DVD Specifications for Recordable Disc for Version 1.1 or version 1.2 Victor Company of Japan, Ltd. (JVC) (for 2x, 4x and 6x speed media) MITSUBISHI KAGAKU MEDIA CO., LTD. (for 2x, 4x and 6x speed media)
DVD+RW: Ricoh Co., Ltd. (for 2.4x, 4x and 8x speed media) MITSUBISHI KAGAKU MEDIA CO., LTD. (for 2.4x, 4x and 8x speed media) DVD-RAM: DVD Specifications for DVD-RAM Disc for Version 2.0, Version 2.1 or Version 2.2 Matsushita Electric Industrial Co.,Ltd. (for 3x and 5x speed media) Hitachi Maxell,Ltd. (for 3x and 5x speed media) DVD Super Multi drive cannot use discs that allow writing faster than 16x speed (DVD-R and DVD+R media), 8x speed (DVD-R (Dual Layer), DVD+RW and DVD+R (Double Layer) media), 6x speed (DVDRW media), 5x speed (DVD-RAM media). Some types and formats of DVD-R (Dual Layer) and DVD+R (Double Layer) discs may be unreadable. 2.6GB and 5.2GB DVD-RAM media cannot be read from or written to. DISC created in DVD-R (Dual Layer) format4 (Layer Jump Recording) cannot be read. If the disc is poor in quality, or is dirty or damaged, writing or rewriting errors may be noted - ensure that you check all discs for dirt or damage before you use them. The actual number of rewrites to CD-RW, DVD-RW, DVD+RW or DVDRAM media will be affected by the quality of the disc itself and the way in which it is used. There are two types of DVD-R media available, authoring discs and general use discs. Do not attempt to use authoring discs as only general use discs can be written to by a computer drive. You can use both DVD-RAM discs that can be removed from a cartridge and DVD-RAM discs designed without a cartridge. You may find that other computer DVD-ROM drives or other DVD players may not be able to read DVD-R, DVD-R (Dual Layer), DVD-RW, DVD+R, DVD+R (Double Layer) or DVD+RW discs. Data written to a CD-R, DVD-R, DVD-R (Dual Layer), DVD+R or DVD+R (Double Layer) discs cannot be deleted either in whole or in part. Data deleted/erased from a CD-RW, DVD-RW, DVD+RW or DVD-RAM disc cannot be recovered. You must check the content of the disc carefully before you delete it, taking care that, if multiple drives that can write data to discs are connected, you do not delete data from the wrong one. In writing to DVD-R, DVD-R (Dual Layer), DVD-RW, DVD+R, DVD+R (Double Layer), DVD+RW or DVD-RAM media, some space is required for file management, so you may not be able to write to the full capacity of the disc.

Toshiba does not guarantee that the face recognition utility technology will be completely secure or error-free. Toshiba does not guarantee that the face recognition utility will accurately screen out unauthorized users at all times. Toshiba is not liable for any failure or damage that might arise out of the use of the face recognition software or utility. TOSHIBA, ITS AFFILIATES AND SUPPLIERS SHALL HAVE NO RESPONSIBILITY FOR DAMAGE TO OR LOSS OF ANY BUSINESS, PROFITS, PROGRAMS DATA, NETWORK SYSTEMS OR REMOVABLE STORAGE MEDIA ARISING OUT OF OR RESULTING FROM THE USE OF THE PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY THEREOF.
How to register the Face Recognition Data
Take a picture for facial verification purposes, and register the data needed when you log in. To register the data needed when you log in, follow the steps as described below: 1. To launch this utility, click Start -> All Programs -> TOSHIBA -> Utilities -> TOSHIBA Face Recognition. The Registration screen is displayed for a logged-in user whose face has not been registered. The Management screen is displayed for a logged-in user whose face has already been registered. 2. Click the Register face button in the Management screen. The Registration screen is displayed. If you wish to practice, click on the Next button in the Registration screen. If you do not wish to practice, click on the Skip button in the Registration screen. 3. Click the Next button to start the guide. 4. First, take a picture while moving your neck slightly to the left and right. 5. Now take a picture while moving your neck down and up. Or click the Back button to practice the guide once more. 6. Click the Next button to start image-capturing process. Adjust the position of your face so that it fits within the face-shaped frame. 7. Once your face has been positioned properly, the recording will commence. Start moving your neck very slightly to the left and right, and then move your neck down and up. 8. Registration will end after you have repeatedly moved your neck left, right, down and up. When the register succeeds, below message will be displayed on the screen: " Registration successful. Now we'll do the verification test. Click the Next button." Click the Next button to perform the verification test. 9. Perform the verification test. Face the screen as you do when you register. If verification fails, click the Back button and re-register. Please refer to step 8 from step 6. 10. If verification is successful, click the Next button and register an account. 11. Register the account. Fill in the account registration fields. Fill in the all fields.

Charging the batteries

When the power in the battery pack becomes low, the Battery indicator will flash amber to indicate that only a few minutes of battery power remain. If you continue to use the computer while the Battery indicator flashes, the computer will enable Hibernation Mode so that you do not lose any data, and automatically turn itself off. You must recharge a battery pack when it becomes discharged.

Procedures

To recharge a battery pack while it is installed in the computer, connect the AC adaptor to the DC IN 19V jack and plug the other end into a working outlet - the Battery indicator will glow amber while the battery is being charged.
Use only the computer connected to an AC power source or the optional TOSHIBA Battery charger to charge the battery pack. Never attempt to charge the battery pack with any other charger.
The following table shows the approximate time required to fully charge a discharged battery. Charging time (hours) Battery type Battery Pack (3 cell / 6 cell / 9 cell) RTC battery Power on about 12 or longer about 24 Power off about 4 or longer about 24 with AC or Battery pack
Please be aware that the charging time when the computer is on is affected by ambient temperature, the temperature of the computer and how you are using the computer - if you make heavy use of external devices for example, the battery might scarcely charge at all during operation. Please refer to the section Maximizing battery operating time for further information.

Battery charging notice

The battery may not begin charging immediately under the following conditions: The battery is extremely hot or cold (if the battery is extremely hot, it might not charge at all). To ensure the battery charges to its full capacity, you should charge it at room temperature of between 5 to 35C (41 to 95F). The battery is nearly completely discharged. In this instance you should leave the AC adaptor connected for a few minutes and the battery should begin charging. The Battery indicator may show a rapid decrease in battery operating time when you try to charge a battery under the following conditions: The battery has not been used for a long time. The battery has completely discharged and been left in the computer for a long time. A cool battery is installed in a warm computer. In such cases you should follow the steps as detailed below: 1. Fully discharge the battery by leaving it in the computer with the power on until the system automatically turns itself off. 2. Connect the AC adaptor to the DC IN 19V jack of the computer, and to a wall outlet that is supplying power. 3. Charge the battery until the Battery indicator glows white.

To select the boot drive you want, follow the steps below. 1. Boot-up your computer and press F12 to enter the boot menu. 2. The boot select screen will be displayed: HDD1, HDD2, CD/DVD, and LAN. 3. Use the upper/lower cursor keys to highlight the boot device you want and press Enter.
Keyboard Wake-up on Keyboard
When this feature is enabled and the computer is in Sleep mode, you can turn on the computer by pressing any key. It is effective only for the internal keyboard and only when the computer is in Sleep mode. Enabled Disabled Enables the Wake-up on Keyboard feature. Disables the Wake-up on Keyboard function (Default).

USB Legacy USB Support

Use this option to enable or disable USB Legacy Emulation. If your operating system does not support USB, you can still use a USB mouse and keyboard by setting the USB Legacy Emulation item to enabled. Enabled Disabled Enables the USB Legacy Emulation. (Default) Disables the USB Legacy Emulation.
This section describes the setting for USB Sleep and Charge function. For more information, please refer to the USB Sleep and Charge function section in Chapter 4. The default setting in BIOS Setup is [Disabled]. Changing the setting to [Enabled] enables the use of this function. There are two modes, Mode 1 and Mode 2 in [Enabled]. For normal use, set the setting to Mode 1. If the function does not work with Mode-1 setting, charge it to Mode-2. Some external devices may not be able to use this function in either mode. When this happens, change the setting to [Disabled]. Enabled (Mode 1) Enabled (Mode 2) Disabled Enables Sleep and Charge function Mode 1. Enables Sleep and Charge function Mode 2. Disables Sleep and Charge function. (Default)

LAN Wake-up on LAN

This feature lets the computer's power be turned on when it receives a wakeup signal from the LAN.

Enabled Disabled

Enables Wake-up on LAN. Disables Wake-up on LAN (Default).
The Wake-up on LAN function consumes power even when the system is off. Leave the AC adaptor connected while using this feature. Do not install or remove an optional memory module while Wake-up on LAN is enabled.

Built-in LAN

This feature enables or disables the Built-in LAN. Enabled Disabled Enables Built-in LAN function (Default). Disables Built-in LAN function.
illumination illumination ON/OFF
This feature allows you to set conditions for Front Edge Logo LED, touchpad illumination LED and Function button backlight LED. (Depending on the model you purchased) ON OFF On. (Default) Off.
Optional devices can expand the computer's capabilities and its versatility. This chapter describes the connection or installation of the following devices: To connect optional devices (such as USB device or External monitor) to the computer, be sure to check the shape and orientation of the connector before connecting.

3. Turn the computer upside down and remove the memory module cover.

Memory module cover

Screws

Slot B

Slot A
Figure 8-4 Removing the memory module cover
4. Align the notch of the memory module with that of the memory module slot and gently insert the module into the slot at about a 45 degree angle before holding it down until the latches on either side snap into place. Align the grooves along the edges of the memory module with the locking tabs on the connector and insert the memory module into the connector firmly - if you find it difficult to install the memory module, gently prise the locking tabs outwards using the tip of your finger. Please also ensure that you hold the memory module along its left and right hand edges - the edges with the grooves in.
Never allow metal objects, such as screws, staples and paper clips, to enter the computer or keyboard. Foreign metal objects can create a short circuit, which can cause computer damage and fire, possibly resulting in serious injury. Do not touch the connectors on the memory module or on the computer. Debris on the connectors may cause memory access problems. 5. Seat the memory module cover in place and secure it with one screw. Take care to ensure that the memory module cover is firmly closed.
Memory module cover screws
Figure 8-5 Seating the memory module cover
6. Install the battery pack - refer to Replacing the battery pack section in Chapter 6, Power and Power-up Modes, if required. 7. Turn your computer over. 8. Turn the computer on and make sure the added memory is recognized to confirmed it, Start -> Control Panel -> System and Maintenance -> System icon.

Removing a memory module

To remove the memory module, follow the steps as detailed below: 1. Set the computer to Boot Mode and turn its power off - make sure the Power indicator is off (refer to the Turning on the power section in Chapter 3, Getting Started if required). 2. Remove the AC adaptor and all cables and peripherals connected to the computer.
3. Turn the computer upside down and remove the battery pack (refer to Replacing the battery pack section in Chapter 6, Power and Power-up Modes, if required). 4. Push the latches away from the module in order to release it. 5. Grasp the memory module by its edges and remove it from the computer. If you use the computer for a long time, the memory modules and the circuits locating close to the memory modules will become hot. In this case, let them cool to room temperature before you replace them.Or you will get burnt if you touch any of them. Do not touch the connectors on the memory module or on the computer. Debris on the connectors may cause memory access problems. 6. Seat the memory module cover in place and secure it with one screw. Take care to ensure that the memory module cover is firmly closed. 7. Install the battery pack - refer to Replacing the battery pack section in Chapter 6, Power and Power-up Modes, if required. 8. Turn your computer over.

The mouse pointer moves too fast or too slow
The reaction of Touch pad is either too sensitive or not sensitive enough.

USB mouse

Problem On-screen pointer does not respond to mouse operation Procedure In this instance the system might be busy - Try moving the mouse again after waiting a short while. Remove the mouse from the computer and then reconnect it to a free USB port it in order to ensure it is firmly attached. Double-clicking does not work In this instance, you should initially try changing the double-click speed setting within the Mouse Control utility. 1. To access this utility, click Start -> Control Panel -> Hardware and Sound -> Mouse icon. 2. Within the Mouse Properties window, click the Buttons tab. 3. Set the double-click speed as required and click OK. In this instance, you should initially try changing the speed setting within the Mouse Control utility. 1. To access this utility, click Start -> Control Panel -> Hardware and Sound -> Mouse icon. 2. Within the Mouse Properties window, click the Pointer Options tab. 3. Set the pointer speed as required and click OK. The elements of the mouse responsible for detecting movement might be dirty - please refer to the documentation supplied with the mouse for instructions on how to clean it. If you are still unable to resolve the problem, contact your reseller, dealer or service provider.
The mouse pointer moves erratically
Problem Reading of the fingerprint was not successful. Procedure In this instance you should try the fingerprint reading operation again using the correct finger position - please refer to Using the Fingerprint Sensor in Chapter 4, Operating Basics for further information. Alternatively, you should try the recognition process again using another enrolled finger. The fingerprint sensor compares and analyzes the unique characteristics in a fingerprint. However, there may be instances where certain users are unable to register their fingerprints due to insufficient unique characteristics in their fingerprints. The recognition success rate may differ from user to user. In this instance you should try the recognition process again using another enrolled finger. However, if fingerprints from all the enrolled fingers cannot be read, you should instead log into the computer by using the keyboard to input the password. If you are still unable to resolve the problem, contact your reseller, dealer or service provider.

The fingerprint cannot be read due to injuries to the finger.

USB device

In addition to the information in this section, please also refer to the documentation supplied with your USB device. Problem USB device does not work Procedure Remove the USB device from the computer and then reconnect it to a free port it in order to ensure it is firmly attached. Ensure that any required USB device drivers are properly installed - to achieve this you should refer to both the device documentation and the operating system documentation. If you are using an operating system that does not support USB, you are still able to use a USB mouse and/or USB keyboard by setting the USB KB/Mouse Emulation option within the TOSHIBA HW Setup utility to Enabled. If you are still unable to resolve the problem, contact your reseller, dealer or service provider.

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For more information and settings, please refer to the USB Sleep and Charge function section in Chapter 7, HW Setup and Passwords. Problem I cannot use the "USB Sleep and Charge function". Procedure The setting of "USB Sleep and Charge function" may be [Disabled]. Change the setting to [Enabled]. When there is a current overflow of the external device connected to the compatible port, USB bus power (DC5V) supply may be stopped for safety reasons. When this happens, disconnect an external device if some external devices are connected. After that, turn the power of the computer ON/OFF to restore the function. If this function can not be still used even if only one external device is connected, stop using the external device because its current is over the acceptable value of this computer. Some external devices may not be able to use the "USB Sleep and Charge function". In this case, please try one or more of the following methods. Change a mode setting of [Enabled]. Turn OFF the computer while external devices are connected. Connect external devices after turning OFF of the computer. If this function can not be still used, change the setting to [Disabled] and stop using this function. The battery depletes quickly even when I turned OFF the power of the computer. When "USB Sleep and Charge function" is set to [Enabled], USB bus power (DC5V) will be supplied to the external device connected to the compatible port. If external device is connected to the compatible port when the AC adaptor is not connected to the computer, the battery of the computer will be depleted even when the power of the computer is turned OFF. Connect the AC adaptor to the computer or change the "USB Sleep and Charge function" setting to [Disabled]. Instead use an USB port that does not have the USB Sleep and Charge function-compatible icon ( ).
Problem External devices connected to the compatible ports do not work when connected to a compatible port.
Procedure Some external devices may not work when connected to a compatible port when the "USB Sleep and Charge function" is [Enabled]. Reconnect the external device after turning ON the computer. If the external device still does not work, connect device to an USB port that does not have the USB Sleep and Charge function-compatible icon ( ) or change the "USB Sleep and Charge function" setting to [Disabled]. When "USB Sleep and Charge function" is set to [Enabled], the "USB WakeUp function" does not work for ports that support the USB Sleep and Charge function. In that case, use an USB port that does not have the USB Sleep and Charge function-compatible icon ( ) or change the "USB Sleep and Charge function" setting to [Disabled].

main board: See motherboard. megabyte (MB): A unit of data storage equal to 1024 kilobytes. See also kilobyte. megahertz: A unit of wave frequency that equals 1 million cycles per second. See also hertz.

Glossary-9

memory: Typically refers to the computer's main memory, where programs are run and data is temporarily stored and processed. Memory can be volatile and hold data temporarily, such as RAM, or it can be nonvolatile and hold data permanently, such as ROM. A computer's main memory is RAM. See RAM, ROM. menu: A software interface that displays a list of options on the screen. Also called a screen. microprocessor: A hardware component contained in a single integrated circuit that carries out instructions. Also called the central processing unit (CPU), one of the main parts of the computer. mode: A method of operation, for example, the Shut Down Mode, Sleep Mode or the Hibernation Mode. modem: Derived from modulator/demodulator, a device that converts (modulates) digital data for transmission over telephone lines and then converts modulated data (demodulates) to digital format where received. monitor: A device that uses rows and columns of pixels to display alphanumeric characters or graphic images. See also CRT. motherboard: A name sometimes used to refer to the main printed circuit board in processing equipment. It usually contains integrated circuits that perform the processors basic functions and provides connectors for adding other boards that perform special functions. MP3: An audio compression standard that enables high-quality transmission and real-time playback of sound files.
network: A collection of computers and associated devices that are connected by communications facilities. A network allows you to share data and peripheral devices, such as printers, with other users and to exchange electronic mail. non-system disk: A disk for storing programs and data that cannot be used to start the computer. Compare system disk. nonvolatile memory: Memory, usually read-only (ROM), that is capable of permanently storing information. Turning the computers power off does not alter data stored in nonvolatile memory. numeric keypad overlay: A feature that allows you to use certain keys on the keyboard to perform numeric entry, or to control cursor and page movement.