DCT6200 SERIES

Advanced High-Definition Set-tops
The new Motorola DCT6200 series allows cable operators to deliver a powerful combination of interactive and entertainment services, such as personal video recording (PVR), high-definition television (HDTV), and other processing intensive applications. As the next generation of Motorola's popular DCT5100 platform, the DCT6200 was enhanced with an 800 MIPS internal processor - an upgrade of over 150 percent. Additionally, the Motorola DCT6200 includes an "Entertainment Package" that enables a direct digital connection to consumer audio and video devices through 1394-DTV and DVI interfaces. The DCT6200s expanded memory footprint, high-performance processor, and 3-D graphics are designed to run advanced, interactive applications including games, home connectivity, streaming media, t-commerce, and middleware. To support future IP and video-based interactivity, the DCT6200 series includes an integrated, high-speed DOCSIS cable modem. In addition to the more advanced features, the DCT6200 offers a range of standard digital and analog interfaces
The DCT6200 series combines high-definition television with powerful interactive and entertainment services.
that facilitate consumer interaction in multiple DTV and IP interface configurations. It also includes an MPEG encoder, making the set-top PVR-capable with the addition of an external 1394 hard disk drive. These enhancements provide an even more compelling, easy-to-use, HDTV and PVR experience for the cable customer. DCT6208 The Motorola DCT6208 offers time-conscious customers on-demand viewing control combined with HDTV support. Motorola's DCT6208 comes fully equipped with an integrated 80 GB hard-drive for hours of PVR functionality including the ability to record high-definition programs. In addition to the built-in hard drive storage capacity, it features a 1394 Firewire digital interface to enable external hard-drive expansion for increased storage or connection to future networked video devices.

DESCRIPTION

Advanced digital set-top terminal that supports HDTV and Dolby 5.1 services Digital decode of HD video / audio content Robust CPU (800 MIPS), memory footprint, and 3D graphics to run electronic program guide (EPG), video-on-demand (VOD), advanced applications, and middleware
Built in DOCSIS modem for high speed interactivity Full range of interfaces including YPBPR, DVI, 1394, USB, Ethernet, SPDIF, and Smartcard. Internal 80 GB hard drive with DCT6208

FEATURES

Standard Features MPEG-2 digital video processor Integrated high-definition decoder with YPBPR component output DVI and dual 1394 (DTV) digital connectors Built-in MPEG analog encoder PCM, AC-3, Dolby 5.1 Prologic Digital audio capability ITU standard 64/256 QAM/FEC/enhanced adaptive equalizer DOCSIS 1.0 / 1.1 capable integrated cable modem Two 54-860 MHz tuners Frequency agile 2.048 Mbps out-of-band data receiver 800 MIPS, RISC-based microprocessor 32 bit, 2-D / 3-D graphics Analog/digital video scaling (Picture in Graphics) 16 MB Flash, 64 MB DRAM standard unified memory Clear analog channel processor with BTSC decoder DES-based encryption/DCII access control Digital diagnostics Macrovision copy protection Full feature access from front panel Optional Features A/B switch RF Bypass Expansion DRAM (up to 128 MB via field upgrade) Expansion FLASH (up to 32 MB, factory installed) Universal remote (DRC450)
Standard Interfaces YPBPR component output DVI and 1394 (DTV) digital interfaces Optical and electrical SPDIF / Dolby Digital connectors S-Video output RF and baseband output (Video, L/R Audio) ports Front and rear panel L/R audio and video inputs Three USB connectors (one on front panel) 10/100 Base-T Ethernet port (RJ45 Connector) Smartcard interface connector (e-commerce) TVPASS renewable security connector IR blaster port 4 digit, 7 segment LED display with IR receiver for remote or/and keyboard Switched Accessory Outlet General Specifications Dimensions Weight
17.13 W x 12.75 H x 2.75 D 9.5 lbs. (6200) 11 lbs. (6208)
Specifications are subject to change without notice.
Motorola, Inc. Broadband Communications Sector 101 Tournament Drive Horsham, PA 19044 1.800.523.6678 www.motorola.com/broadband
MOTOROLA and the Stylized M Logo are registered in the U.S. Patent and Trademark Office. All other product or service names are the property of their respective owners. Motorola, Inc. 2003.

506897-001 5568-0702-0K

Note: Remote pictured may not reflect your actual remote. Basic functions should be the same. *Amount of programming data varies by system. 6 TV Guide Interactive. We Make TV Better
Menus - Access Digital Cable

Main Menu

TV Guide Interactives Main Menu* gives you easy access to all the features of digital cable. Press MENU on your remote, then select from the options available, including TV listings By Time, viewing options by genre, Parental Controls, Favorites, Local Weather and more.

Quick Guide

Your system may offer a Quick Guide* menu in addition to the Main Menu for quick access to select features of your Digital Cable service. Press MENU on your remote then use your remote to make your selection. Select TV Guide to access the Main Menu.
You can click on the promotion panels located on the left side of virtually every screen to learn about products, services and TV programs offered through our promotional partners.
*Menu selections vary depending on the services your cable provider offers. REV3-16.11.19.03 TV Guide Interactive. We Make TV Better

Quick Access Menu

The Quick Access Menu provides shortcuts to other areas of the program guide and appears on listing and menu screens, other than the Main Menu and Quick Guide.
See a description of your highlighted selection, including programs and the Quick Access Menu icons.
Guide Symbols to Know - Quick Access Menu Icons These icons may appear in your Quick Access Menu*, depending on the services your cable provider offers. Highlight and select the icon with your remote and you will immediately access the area indicated. TV Guide Interactive Main Menu Page up and down Search menu Kids listings Sports listings Listings By Channel Message Center Pay Per View Listings PPV Events Favorites list VOD Main Menu Digital Music listings Movies listings Listings By Time Guide Setup Menu TV Timers PPV by Title Digital Recordings
*Menu selections vary depending on the services your cable provider offers. SM 8 TV Guide Interactive. We Make TV Better
Search Categories and Listings
Finding something to watch is easy with TV Guide Interactive. Sort and view program listings that interest you, including Listings By Time and By Channel, or by Genre such as Movies, Sports, Children and more. Select a category from the Main Menu or the Quick Access Menu to display listings.

Control Live TV

Using your DVR with TV Guide Interactive, you can control live TV. Anytime you tune to a channel, the DVR begins making a temporary recording of whatever youre watching. So you can PAUSE if the phone rings, REWIND the scene you missed and FAST-FORWARD to skip what you dont want to watch. Your DVR will record up two hours of live TV**. The live TV recording is not a permanent recording, unless you actually record it to the DVRs hard drive. For live TV recordings, the temporary recording will be erased if any of the following occur:
You turn off the DVR You change the channel You begin recording the program you are watching or another program to the DVR You watch more than two hours. After two hours, the DVR removes the earlier minutes of the recording, so that the most recent two hours** are kept in the temporary recording.
*Recording and playback of High Definition programs requires DVR connection to High Definition television. **Less than two hours for live television broadcast and recorded in high definition.
Playback Controls - Using the Video Control Buttons
These buttons work similar to your VCR controls. Plus you have new DVR control features, like Instant Replay
Playback Controls Using the Remote Control Arrow Buttons
The buttons on your remote control will also control playback when you are watching a recording-in-progress or while watching a recorded program.

Pause Play

Rewind Slow Rewind from Pause
Fast Forward Slow Forward from Pause

Go to Live TV

Page Instant Replay the last 15 seconds of programming.
As you watch live TV and recorded programs press PAUSE and the video on your TV screen instantly
freezes. No more missing the climactic scene of a movie or the winning play of the game! For programs you are watching live, your DVR will remain in pause for up to two hours*. Press PLAY program. to resume play of the

Rewind

Want to review a portion of your live show? Its a snap with DVR. Press REWIND. Press it again up to 4

times to increase the rewind speed. REW, REW2, REW3 and REW4 will appear on screen. REW is the slowest setting and REW4 is the fastest.

Fast Forward

Press FAST FORWARD to move forward in the program. Press it up to 4 times to increase the fastforward speed. FF, FF2, FF3 and FF4 will appear on screen. FF is the slowest setting and FF4 is the fastest. For programs you are watching live, FAST FORWARD can be activated if you have paused or rewound the program.
* Pause capacity depends on video format; less than two hours for high definition programming.

Slow Motion

Your DVR is equipped with slow-forward and slowrewind functions to give you crisp and clear slow motion images. Ever wonder what the referees are looking at when they review a controversial play? Use slow motion to get an inside look. To activate slow-forward, press PAUSE and then FAST FORWARD. To use

slow-rewind, press PAUSE

and then REWIND.
. To return to regular speed, press PLAY

Instant Replay

With Instant Replay*, you can go back to see the last play of the game or replay the last scene of your movie. Just press PAGE on your remote to replay the last 15 seconds. Press PAGE repeatedly to continue skipping back in 15-second increments.

Get Back to Live TV

Anytime you pause or rewind a live program, the show continues to be broadcast in real time. To return to live programming, press the button*.
Using Parental Controls With DVR You can restrict viewing of recorded programs, just like any other program. If you schedule a recording for a program you have locked, the program will be recorded, however audio is muted and no video will appear while the program is recording. A restricted notice will appear allowing you to enter your PIN to view the program during recording. Once the program is recorded, you can access it from your list of recorded programs. Just enter your PIN to view it.
*Some remotes are equipped with Instant Replay and LIVE buttons.
Your Personal Video Library
Using your DVR with TV Guide Interactive, you can build your own personal library of programs. Movies, sports, TV showswhatever you want. Its ready for you to watch whenever you want. Follow the steps below to build and manage your personal video library.
Building Your Library - Recording Programs
You can set and schedule recordings three ways with TV Guide Interactive: one touch record, interactively by program and by manually scheduling your recording. One Touch Record Press RECORD on your remote any

A red dot on screen indicates a recording is scheduled.
Press OK or INFO and select the

From here, select select

to cancel the recording, or
to modify the recording options.
Note: A scheduled recording will begin at the indicated start time and channel you select. The scheduled recording is not tied to the program title. The DVR will record whatever program airs on that channel at that time, even if the program you have selected does not air.
DVR is not a long-term storage device. To maximize your storage space, review the contents of your library regularly and discard the recordings you no longer wish to save. See Managing Your Personal Video Library in this manual.
View Programs Stored In Your Personal Video Library
Step 1: From the Main Menu, select My Recordings*. Use the buttons on your remote to search through and highlight titles from your list of recorded programs. Press OK to select the program.
You can always see how much disk space is occupied.
Step 2: From the information screen, select resume Play from where you left off or select restart from the beginning.
Guide Symbols to Know: Recorded Program Information Screens
- Go back to the previous screen. - Play the recording - Start the recording from the beginning.
- Delete the program from My Recordings. - Change the Delete Priority Rule
Step 3: To control playback while watching your recorded program, use either the video control buttons or the arrow buttons on your remote. See the Playback Control section for more information.
Recording Starting Notice Before a scheduled recording begins, a notice will appear on-screen giving you the opportunity to confirm or cancel the scheduled recording. If you dont do anything when the recording is scheduled to start, the DVR will automatically tune to the channel and begin recording. Live TV programming currently in the temporary recording will be erased once the scheduled recording starts.
Changing the channel during a recording will stop the recording. You will see a notice confirming you want to stop the recording and change channels or continue recording.
Managing Your Personal Video Library
A recorded program remains in your personal video library until you decide to delete it. Your DVR will record and store up to 60 hours of standard definition programming and up to 10 hours of High Definition programming*. To make the most efficient use of DVR storage space, follow these guidelines: To Delete Recordings From the program information screen, select the icon to delete the recording, or select the icon to
modify the Delete Priority. For example, you can tell the guide to delete the recording when space is needed.
Copy Recordings to A VCR Tape After you watch a recording, decide to either erase it or keep it permanently by transferring it to a VCR tape. When you copy recordings to a VCR tape, make sure that the recording is displayed on the TV screen for the entire time the recording is being copied. If you change channels or display other DVR/guide screens during the copying process, your tape copy will contain these images and you will not have a complete copy of the recording. 1. Connect the Cable Out or OUT 1 (TV) connection on the back of the DVR to the Cable IN of your VCR. 2. Put a tape in your VCR. 3. Access your list of Recorded Programs. 4. Use the buttons on your remote to highlight a program from your list of Recorded programs. Press OK to select a program. 5. From the information screen, select to restart from the beginning. 6. Start recording when playback begins. 7. As the recording plays, it is taped to your VCR.

*Recording HD programming requires DVR connection to HD Television. SM REV3-16.11.19.03 TV Guide Interactive. We Make TV Better 25
to resume Play from where you left off or select
To help you manage your personal video library, TV Guide Interactive will advise you with an on-screen notice when the available memory gets low or full.
If recording space becomes full during a recording, the recording will stop. Make sure you have enough recording space to record the entire program before you begin to avoid missing part of the program.

Reminders

With TV Guide Interactive, you can set Reminders so you dont miss shows you want to watch.

Setting Reminders

From a program information screen, highlight the icon in the Quick Access Menu and press OK. Follow the on-screen prompts to confirm the Reminder or set Reminder Options.

Reminder Options

Reminder options let you customize the frequency and timing for Reminders. Use the buttons to set repeating Reminders that will appear Once, Once a Day, Once a Week, Mon-Fri, or Sat-Sun. Determine the Start Time for the Reminder to appear on screen, up to 15 minutes prior to the program start. Reminder End Time enables you to extend the reminder period beyond the end of the program up to 2 hours after the program is over. When you set a Reminder, you have the option of choosing to bypass locks you placed on the program. You can then tune directly to the program from the Reminder without having to enter your locks PIN, if you have set one up (See Parental Control section for more information).

Smart Channel Surfing

The Flip Bar allows you to see program information as you change channels to help you know more about whats on. Information on the Flip Bar includes program name, start and end time, channel, and current time. Press CHAN to change channels and see the Flip Bar on screen. When you find a program you like, press OK to make the Flip Bar disappear or press INFO for more program details.

Browse

See whats on other channels and whats on at other times without leaving the show you are watching with Browse. As you are watching TV, press OK then use the buttons to browse time and use the buttons to browse channels.
Use the LOCK, FAV and INFO buttons on your remote to activate these features while using Flip and Browse.

Digital Pay-Per-View

TV Guide Interactive makes ordering and watching Pay Per View (PPV) programs easy.

Ordering Pay-Per-View

From the Main Menu, select any of the PPV options and see a list of all the programs currently available to order. When you find a program of interest, highlight the title and press OK for an information screen.

Accessing Video On Demand
You can access Video On Demand programming multiple ways, depending on your cable providers service. From the TV Guide Interactive Main Menu From the Quick Access Menu From a Channel in the Listings+ From the Quick Guide
Ordering Video On Demand Programs
The Video On Demand Menu displays categories of programming. Use the buttons on your remote to select a category and access program listings for the category or to access sub-category menus.**
Select a title to access detailed information, including rental time, cost, program rating and a program description.
Video Previews may be available.
*Video On Demand not available in all areas. Video On Demand programs may not be recorded with DVR (if available). **Menu label and categories vary by cable provider.
If available from your cable provider. TV Guide Interactive. We Make TV Better
To buy the program, highlight the

Action Icon,

then follow the on-screen prompts to complete your order. If the program is available at no cost*, a icon will appear instead of. Your selection will
begin playing immediately and you can watch as often as you want during the rental period.
Guide Symbols to Know Video On Demand Action Icons - Go back to the previous screen - Order the program, or cancel an ordered program - Tune to a program (for some free and subscription programming) - Preview - Place a lock on the program to restrict viewing - Resume play of the video (appears for purchased videos) - Restart the video from the beginning (appears for purchased videos) - Delete the title from your rented titles list (appears for purchased videos) - Indicates the program is available as a package
*Pricing varies by cable operator
Watching Video On Demand Programs
Use your remote to pause, fast-forward, rewind and stop the program.

Play/Pause

You may also be able to use the VCR control buttons available on some digital cable remote controls. Remote control features vary.
If you have stopped a program and want to come back to it later, select My Rentals* from the Video On Demand Menu. Highlight and select a title and see an information screen that displays your remaining rental time and other program details. Select to start watching where you left to start the program from
off, or select the beginning.
Watch as many times as you want within the rental period.
*Menu label varies by cable system.
You can also find rented titles in other Video On Demand listing screens. A checkmark appears in the Instant Information to identify it as a rented program.
34 TV Guide Interactive. We Make TV Better

Video On Demand Packages

Some programs may be available as part of a package. If a program is available in a package, or available with a subscription service, a notice will appear on your screen. You can select continue with the purchase, learn more about the package. Note that Video On Demand programs that are free or part of a subscription may not appear on the My Rentals list. These programs can be accessed at any time from the listings. to to

to cancel or

If a Reminder appears during a Video On Demand program you are watching, you can accept the Reminder and tune to the program, which stops the Video On Demand program. To return to your Video On Demand program later, access it from your list of rented titles and Resume or Restart from the beginning.

Premium Services

To see all the premium channels* offered by your cable company, select Premium from the Main Menu. Press INFO or OK on your remote to see an information screen for a description of the channel, ordering information and other options.
Guide Symbols to Know: Premium Channel Information Screens - Go back to the previous screen - See information on ordering this premium service channel - View listings for the channel - Tune to that channel (if you have subscribed to it) - Save this channel in your favorites list - Set a Parental Control lock on the channel

* where available

Digital Music
Digital Music is continuous, commercial-free music in a variety of formats. To access Digital Music:
Select Digital Music from the Main Menu, or

Press the or

Icon on the Quick Access Menu,
Press the MUSIC button on the remote if available.
You can press INFO for more information on each category. Then select a music format and enjoy the music. As youre listening, press INFO for more information on title, track and artist. *
Digital Music channels may also be set as Favorites so you can quickly navigate through your favorite music channels. Refer to the Favorites section for more information.

*where available

Weather
Get accurate and up-to-date local weather conditions and a 3-day forecast with TV Guide Interactive. Highlight Weather from the Main Menu and press OK. Use the button to see a detailed local weather forecast.
Note: Weather not available for all locations.

Messages

Messages may be sent occasionally by your cable company to announce new services, special promotions or other information. If you have a message, an envelope indicator will appear in the upper left corner on the screen and a red light will appear on your set-top box. From the Main Menu, select Messages. Highlight the desired message and press OK to read it.
Parental Controls and Purchase PINS
Parental Control allows you to restrict viewing and purchases of objectionable TV programming. Set a personalized 4-digit PIN and you can place locks on selected ratings, channels and titles. You can hide adult titles from being displayed on screen.

PINS Setup

Q. What if the program I want to record runs over its scheduled airtime such as when a football game goes into overtime. How can I make sure I record everything? A. Change the record options for the program. Just adjust the start and end times for the recording to make sure everything gets recorded. Q. Can I watch a program while Im recording? A. You can watch a previously recorded program when you are recording a live program. If you are recording a live show, changing channels will stop the recording. You will see a screen asking you to confirm you want to change the channel and stop the recording. Q. Can I watch a show I am recording before recording is completed? A. Yes! You can either watch it in real time as its being recorded or you can rewind the program you are currently recording and watch it from the beginning while the recording continues. Q. Can I make a VHS tape of a recorded program? A. Yes. As you are watching a program you have recorded on your DVR, you can record it to a tape. Q. Can I set up my DVR to record every episode of a specific program title? A. Currently, your DVR will allow you to schedule recordings based on a programs airtime and channel. You can set a repeating recording, such as every day or once a week. However, if the program you want to record does not air in the scheduled time slot, the DVR will record whatever is airing at that time on that channel. Tip: Use Title Search to find all air times for a particular title. You can then set up individual recordings for any or all episodes, no matter what time theyre on. Q. Can I schedule a recording for two shows airing at the same time? A. Currently, your DVR can only record one program at a time. If you try to schedule a recording at the same time as you have scheduled another one, you will see a Scheduling Conflict message that gives you the opportunity to change your recording options.
Q. Can I increase the Rewind and Fast Forward speed? A. Yes! Your DVR will control rewind and fast-forward at four speeds. Just press the REW or FF buttons up to four times. The on-screen indicator will tell you at what speed you are controlling playback. Q. Can I set the DVR to skip commercials as it is recording? A. No. You can only fast forward through commercials if youre watching a previously recorded program. Q. Can I bookmark a program I have recorded? A. Yes! When you stop playback of a recorded program, it is still saved in My Recordings. To go back and resume play select the program and you can either play from where you left off or restart the program from the beginning using the Action Icons from the program information screen. Q. On occasion, a recording starts a minute or two after the program has begun. Why? A. The DVR timer is synchronized with the program guide. If a broadcaster starts the program a minute earlier than the program guides scheduled time, the DVR will miss that first minute. You can program the DVR to start early by adjusting your Recording Options. Q. Only part of my program recorded. Why? A. If the beginning of the program did not record, you may have turned to it after the program began. If the end of the program did not record, the DVR may have reached its storage capacity before it was able to record the entire program. Q. Do Parental Controls work with DVR? A. Yes! Parental Controls restrict viewing of recorded programs. If you schedule a recording for a program you have locked, the program will be recorded, however audio is muted and not video will appear while the program is recording. A restricted notice will appear allowing you to enter your PIN to view the program during recording. Once the program is recorded, you can access it from your list of recorded programs. Just enter your PIN to view it.

You can also set Parental Control locks on pre-recorded programs. Use the LOCK button or Action Icon after you have selected the program from My Recordings.

Managing Your Recordings

Q. How many hours of programming can I store on my DVR? A. Recording capacity depends on the video format. Your DVR can record up to 25 hours of analog or over 30 hours of digital programming, or up to 12 hours of High Definition programming. See the record capacity section in this book for more information. Q. How long can I keep My Recordings? A. You can keep them as long as you want. Just remember, the recording space is limited, so you may need to delete some recorded programs from time to time in order to make room for new ones. Q. How will I know when Im almost out of recording space? A. A message will appear on-screen advising you when recording space is low (80% full) or full. Note that if you are recording a program and run out of recording space, the recording will stop. You can always see how much recording space is available from My Recordings. You can also manually delete recordings and set your DVR to automatically delete recorded programs when space is needed. Q. Does the DVR automatically delete programs when the record space is full? A. Only if you set it up that way. The DVR will automatically delete programs if you tell it to by marking the programs to be deleted when space is needed. When the record space is full the oldest recordings will be deleted first. If you do not want the DVR to automatically delete certain recordings, you can mark them so that they are only deleted by you.

Controlling Live TV

Q. How long can I pause live TV? A. You can pause up to two hours of standard TV programming; less with HD programming. Q. How far back can I rewind live TV? A. You can rewind up to two hours of standard TV programming or as long as you were tuned to the same channel. Q. Can I use Instant Replay? A. Yes. If your remote control is equipped with a Replay button, press it to instantly replay the last 15 seconds of the program. If there is no Replay button, use the Page button on your remote. Q. If Im watching a program-in-progress and want to record it, can I record from the beginning? A. No. Currently, the DVR begins recording at the point in the program you pressed REC Q. How can I catch up to the live point of a program after Ive paused it? A. Press the LIVE button (if available) or the button on the remote. Or, you can fast-forward to the point of live programming. The on-screen indicator will display LIVE.

Q. Do my Parental Control & Purchase PIN settings stay the same for Video On Demand purchases as with regular programs? A. Yes. PINs and settings apply to Video On Demand ratings and purchases. Q. What if I only watched 15 minutes of my Video On Demand program and didnt get to watch the rest before it expired? A. You will have to order it again. Refer to the Video On Demand section in this manual for remaining rental and viewing time. Q. If I get to the end of a Video On Demand program and want to watch it again, can I restart at the beginning? A. Yes, as long as your viewing or rental period has not expired, you may watch it again. Q. How do I return to watching a Video On Demand program after Ive tuned to another channel? A. Select My Rentals from the Video On Demand menu and choose the program you want to resume watching. You can either begin watching where you left off with the Resume feature, or start over with the Restart feature. Q. Some of the programs appear in the listings with a checkmark or a dollar sign next to the title. What does this mean? A. Depending on the services your cable provider offers, you may see a checkmark or a dollar sign to indicate a program you have ordered is available for viewing. Q. How many Video On Demand programs can I order at one time? A. Typically, there is no limit on purchases. Check with your cable operator for system-specific ordering information.
Q. I tried to order a Video On Demand program and received an error screen that said, Unable to Process Request. What does this mean? A. The Unable to Process Request message occurs when the set-top box is unable to communicate with the Video On Demand equipment at your cable company. Try turning your set-top box off, and then turn it on again. If the message appears again, note the time it appeared and the action you took, and call your cable operator. Q. When I select a category from the Video On Demand menu, I receive a message that says, No program listings available. A. If there are no listings for a particular category, this message will appear.
Interactive Program Guide
Q. What are the icons (little pictures) at the bottom of the screen? A. Quick Access Menu Icons are available to help you find what youre looking for faster. On some menu and listings screens the Quick Access Menu lets you quickly go to other areas of the guide, such as movie listings or the Search menu. In program information screens (once you have selected a program title by highlighting it and pressing OK), you can use the Action Icons to set Reminders and Parental Controls, schedule Recordings, BUY programs and more. Q. How do I tell what the icons mean? A. You will find descriptive text in the Instant Information area when you have an Icon highlighted. This information changes as you move the yellow highlight using the arrow buttons on your remote. On program information screens, the Action Icons are specific to the program. For example, a BUY icon will appear only for VOD and PPV programs and Playback control icons will appear only for recorded programs or rented Video On Demand titles. Descriptive text appears just above the row of these icons. Q. I cant see the entire program title in the listings grid. A. Some program titles are too long to fit in the space provided in the grid. You might see to indicate there is more to the title. (For example: Third Rock From the Sun might look like Third Rock) Just look in the Instant Information area at the top of the grid and you can see the program title and other valuable information, including Rating, Actors, start/end times, etc.

Q. What are the pictures on the left side of the screens? A. TV Guide Interactive has clickable promotional content that gives you ideas on what to watch and more. You can access the panels on the left side of the screens using the buttons on the remote. Highlight the panel and press the OK to see a detailed, interactive information screen. You can also access the text promotion bar located at the bottom of listings screens for more information. Q. What is the graphic bar that appears when I change channels? A. TV Guide Interactives Flip bar appears for a few seconds as youre changing channels to provide important information about programs. You will find the name of the current program, start and end times, channel number and a promotion on the left side of the bar. For more indepth information on a program, press INFO on your remote. Also use the buttons on your remote to change to Browse mode to see whats on other channels and at other times without missing the program youre currently watching. (Note: On DVR boxes you need to press the OK button and then the arrow buttons to Browse). Q. How do I get information on programs? A. TV Guide Interactive provides detailed information on programs as well as movies and sporting events. While in a listings screen, or while tuned to a program, you can access information by pressing the INFO button on your remote. Information includes program details like actors, ratings, and a brief program synopsis. You can also set Reminders, place Parental Control Locks, order pay-per-view movies and sporting events, and see other times the program is airing all from one screen. To remove the information screen and return to watching television, press the EXIT button on the remote. Q. What is the red light on my box and/or what is the envelope on the screen? A. Occasionally your cable provider may send a message (kind of like e-mail) to let you know of new services and special promotions. To read the message, go to the Main Menu and select Messages. You can keep or delete the message once you have read it.

Q. How do I set my digital audio language? A. Not only can you choose the language that displays in the on-screen commands and help text, but you can also change the secondary digital audio that is available with certain networks and programs. Choose Audio from the Setup Menu and then change the default setting. Choose from English, Spanish, Portuguese, or French. This feature is only supported on certain digital channels that provide secondary audio. If the chosen audio language is not available, the default audio language will be heard. Q. What if I forget my Parental Control/Purchase PINs? A. You must call your local cable company to have these PINs reset. All of the PINs will be cleared. Upon completion, you will need to re-enter all PINs. Q. Why cant I purchase this pay-per-view program? A. There are several things that could restrict pay-per-view ordering: 1. Check to make sure the phone line is plugged in 2. You may have inadvertently made too many pay-per-view orders. You may have to cancel one before you make another order 3. You may have reached your credit limit. Call your cable company and have them check your limit Q. What if I missed a pay-per-view movie/event that I ordered? A. In systems that provide impulse-ordering capability, you will not be billed for pay-per-view on channels that arent tuned. In systems that offer phone ordering, you need to call your system to cancel pay-per-view orders. Check with your cable company to confirm canceling procedures.

Troubleshooting

Q. Why doesnt the set top box respond when I press the keys on my remote? A. Make sure your remote is in the Cable mode. Press the Cable button on the remote. Q. What happens if my DVR temporarily loses power? A. All recordings that were saved prior to the power loss are preserved, as well as future recording schedules. You miss only the recordings that were scheduled to be recorded while the power was out.
Q. If the power goes out, do I need to reset my Parental Control and Purchase PINs, Favorite Channels, Locks and Reminders? A. No. These items cannot be lost if the terminal loses its power. Q. Nothing happens when the MENU button is pushed, but I can change the channel up and down. A. If the terminal was just installed, it takes approximately 15-30 minutes for the guide to be downloaded to the set top. If after 15-30 minutes nothing happens, unplug the terminal and plug it back in and wait another 15-30 minutes. If TV Guide Interactive still does not show up, contact your cable company. Q. I cant see the edges of the TV Guide Interactive screens. A. Select the Adjust Screen Position option from the Setup screen. Press the buttons until the arrows on the screen are centered. Q. The guide has locked up. Neither the buttons on the remote, nor the buttons on the terminal itself work. A. Try unplugging the terminal and then plugging it back in. This will reset the terminal and allow for data to be downloaded. It will take some time for the information to appear. If there is still a problem after the information has appeared, call your cable company. Q. I have no video, a snowy picture, or I cannot tune to any of the digital channels. A. Make sure that all of the cable connections are secure and that the TV is tuned to the correct channel (3 or 4). Also, make sure you are actually controlling the cable terminal (press the CABLE button on the remote). Q. Why wont my remote control respond when I press a button? A. Go through this quick checklist to determine the problem: 1. Press the CABLE button on the remote to make sure it is in cable mode. Try using the remote again. Move to Step 2 if necessary. 2. If the remote is still not functioning correctly, press the CHAN button on the front of the terminal. If the channel changes, then there is a problem with the remote control. The batteries or the remote control itself may need to be replaced.

Q. There are no listings in TV Guide Interactive, or the words To Be Announced appear in the listings screens. A. This situation can happen if there has been a power failure or if the terminal was unplugged. Make sure everything is plugged in again and running. Wait 15 to 30 minutes as the channels and program data start to fill in. Q. I have a message on my screen that says This feature is currently being restored. What does this mean? A. This screen appears when you try to access a feature that is not available because the settop box has not received all the necessary data. This most commonly happens following a power loss. Q. I have a message on the screen that says This channel should be available shortly. What does this mean? A. This screen will appear when you tune to a channel that is currently not available. If the channel is not available after 15-30 minutes, call your cable company. Q. What do I do if I am stuck in a screen or menu I do not understand, and want to get out? A. You can always press the EXIT button to immediately return to watching TV. You can also press the LAST button to back up one screen at a time. Q. The displayed listing information or pricing information is incorrect. A. Although TV Guide Interactive checks all data thoroughly before it is sent to your home, programmers do sometimes change their schedules at the last minute without letting us know. Please report erroneous data to your cable company.
Note: If you experience continued problems with your cable box, remote control or program listings, please contact your local cable company.