EMC Retrospect Express HD for Windows Users Guide

www.emc.com/retrospect

Copyright 2006 EMC Corporation. All rights reserved. EMC Retrospect Express HD Users Guide, version 2.0, first edition Copyright Notice and License Agreement The EMC Retrospect Express HD documentation and program are copyrighted, with all rights reserved to EMC Corporation. Your rights are subject to the limitations and restrictions imposed by international and U.S. copyright laws. Please note that you may not use, copy, modify, or transfer the program or documentation or any copy thereof, except as expressly provided in the license agreement. The accompanying computer program(s) (Software) is licensed, not sold, to you by EMC Corporation (EMC) for use under the terms of the license agreement shown in the Softwares executable installer. By installing, copying, or otherwise using the Software you agree that you have read the license, that you are bound by its terms, and that it is the only agreement between you and EMC regarding the program and documentation. Patents U.S. Patents 5,150,473 and 5,966,730. Other patents pending. Trademarks EMC, Dantz, and Retrospect are registered trademarks of EMC Corporation. EasyScript, Lessr, Meson Piton, and Scheduler are trademarks of EMC Corporation. Other trademarks are the properties of their respective owners. Disclaimer of Warranty and Limited Warranty on Media For a period of ninety (90) days after you obtain a copy of the Software (the Media Warranty Period), EMC Corporation warrants that the media on which the Software is provided to you will be free of defects in materials and workmanship. EMC Corporation will, at its own expense and as its sole obligation and your exclusive remedy for any breach of this warranty, replace any defective media returned to EMC Corporation within the Media Warranty Period. This warranty does not apply to damages resulting from misuse, abuse, or neglect. This warranty will not apply to you if you have downloaded the Software from EMC Retrospect web site. EXCEPT FOR THE EXPRESS WARRANTY STATED IN THIS SECTION, THE SOFTWARE IS PROVIDED AS IS. EMC CORPORATION DISCLAIMS ALL OTHER WARRANTES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, REGARDING THE SOFTWARE AND THE DOCUMENTATION, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT OF THIRDPARTY RIGHTS. IN NO EVENT WILL EMC CORPORATION BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE SOFTWARE OR THE DOCUMENTATION EVEN
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CONTENTS

R E T R O S P E C T

E X P R E S S

O V E R V I E W.7
System Requirements. 7 Using Retrospect Express HD with a Network Drive. 7 Installing Retrospect Express HD. 7 Backup vs. Copy. 8 Launching Retrospect Express HD. 8 Licensing Retrospect Express HD. 9 Updating Retrospect Express HD. 9 Opening Retrospect Express HD. 9 Closing Retrospect Express HD. 10 Exiting Retrospect Express HD. 10

BA C KIN G U P F I L E S. 10
Choosing What You Want to Back Up. Selecting Files, Folders, and Drives to Back Up. Selecting File Types to Back Up. Saving Restore Points. Selecting Days of the Week for Automatic Backup. Backup Summary.

CO P Y IN G

F I L E S. 18
Choosing What You Want to Copy. Selecting Files, Folders, and Drives to Copy. Selecting File Types to Copy. Saving Copied Files. Selecting Days of the Week for Automatic Copying. Copy Summary.
R E S T O R I N G FI LE S
Selecting a Restore Point. Restore Point Toolbar. Selecting Files and Folders to Restore. Choosing the Restore Location.
Overwriting the Entire Destination Disk. 29 Replacing Files During a Restore. 30
M A N A G I N G R E T R O S P E C T E X P R E S S H D
Understanding the Restore Point Log. 31 The Retrospect Express HD System Tray Icon. 33 Retrospect Express HD Notifications. 33
D I S A S T E R R E C O V E R Y. 36
Restoring Your Entire Computer. 36

IN DE X

RETROSPECT EXPRESS HD OVERVIEW
Retrospect Express HD works with external hard drives and network hard drives to help protect the files on your computer and to restore files that get lost or damaged. You can set up Retrospect Express HD to automatically back up your entire computer, specific files, folders, or drives, or selected file types. Retrospect Express HD walks you through the steps to back up or copy files from your computer to your destination hard drive. Once a backup or copy is set up, you can initiate it at any time, or schedule it to run automatically on specified days of the week.
System Requirements To run Retrospect Express HD, you need:
An Intel Pentium-class processor (1.0 GHz or more recommended) 256 MB of RAM (512 MB recommended) Windows 2000 Professional or Windows XP (32-bit or x64) A hard disk with 500 MB free (610 MB if you are running x64) TCP/IP networking (if you are backing up over a network) An external hard drive or network hard drive for storing backups Microsoft.NET Framework 2.0 (the Retrospect Express HD installer will help you install this if it is not already installed on your computer) NOTE: If you have a third-party firewall or router, make sure that ports 49700 and 49701 are open for best performance.
Using Retrospect Express HD with a Network Drive To back up or copy files to or from a network hard drive, you must first map the network drive to a drive letter on your computer. In addition, the network drive must have a user name and password.

Launching Retrospect Express HD After you install Retrospect Express HD, you can launch the application from the Start menu. Click Start, then choose EMC Retrospect>Retrospect Express HD from the list of programs.
Retrospect Express HD launches and the Retrospect Express HD icon appears in the system tray. If automatic backup or copy is turned on, backups or copies run as scheduled.
Once it is launched Retrospect Express HD runs continuously in the background until you exit the application. Therefore, in most cases, you will not need to manually launch it again. If you do exit Retrospect Express HD, you can relaunch it from the Start menu.
Licensing Retrospect Express HD The first time you launch Retrospect Express HD, you are prompted to enter the license code that was provided with the software.
Enter your license code and click OK.
Updating Retrospect Express HD Retrospect Express HD automatically searches for software updates on a regular basis and notifies you if it finds an available update. You can also check for updates at any time by right-clicking the Retrospect Express HD icon in the system tray and choosing Check for Updates.
If an update is available, you can download and install it.
Opening Retrospect Express HD To set up, view, or change your backup or copy settings, view restore points, or restore data, you need to open Retrospect Express HD.
Right-click the Retrospect Express HD icon in the system tray and choose Open Retrospect Express HD.
TIP: If the Retrospect Express HD icon does not appear in the system tray, launch Retrospect Express HD from the Start menu. See Launching Retrospect Express HD on page 8 for more information.
Closing Retrospect Express HD Closing Retrospect Express HD closes the Retrospect Express HD window, but leaves Retrospect Express HD running in the background. If automatic backup or copy is turned on, backups or copies continue to run as scheduled.
To close Retrospect Express HD, click the Close button in the upper-right corner of the Retrospect Express HD window. NOTE: Closing Retrospect Express HD is not the same as Exiting Retrospect Express HD.
Exiting Retrospect Express HD It is important to leave Retrospect Express HD running in the background, so that automatic backups or copies can run as scheduled. If, for some reason, you need to exit the application, right-click the Retrospect Express HD icon in the system tray and choose Exit.

WARNING: Automatic backups and copies will not run until you relaunch Retrospect Express HD. See Launching Retrospect Express HD on page 8 for more information.

BACKING UP FILES

Backing up your computer on a regular basis is the best way to protect your files. You can back up your entire computer, specific files, folders, or drives, or selected file types (music files, for example). Best of all, you can set up Retrospect Express HD to run backups automatically.
Choosing What You Want to Back Up All of the backup options use Retrospect Express HD's patented technology, which intelligently copies only new and modified files. During the first backup, all selected files are backed up. The next backup includes only those files that are different. This saves time and conserves space.
My entire computer: This is the recommended option for backing up your computer. It backs up everything on your computer, including your operating system, applications, personal files, and the computers settings. When you choose My entire computer, Retrospect Express HD backs up all local drives (for example, C: and D:), including external hard drives, but it does not back up CD/DVD drives or network drives. Let me choose specific files, folders, and drives: Choose this option to select specific files, folders, and drives to back up. NOTE: You must choose this option if you want to back up network drives. Let me choose files by type: Choose this option if you only want to back up certain types of files. For example, you could choose to back up only Office documents and music files. When you choose this option, Retrospect Express HD backs up the selected files type(s) from all local drives (for example, C: and D:), including external hard drives, but it does not back up any files from CD/DVD drives or network drives. If you are backing up your files to an external hard drive that you also use to store other files (for example, digital photos or music), Retrospect Express HD is intelligent enough to back up these files, but not back up its own restore points stored on that external hard drive. TIP: To restore your entire computer after a disaster (for example, a hard disk drive failure), you must back up your entire startup disk (typically C:\), either by selecting it directly or by selecting My entire computer.
Selecting Files, Folders, and Drives to Back Up Select the files, folders, and drives you want to back up. Expand folders by clicking the + sign. Select a check box to mark an item for backup. If you select a folder for backup, all items inside that folder will be marked for backup as well.
NOTE: If you select a folder or a drive and later add more folders or files to it, they will also be backed up.

Retrospect Express HD saves as many restore points as possible on the drive(s) you select. When a disk fills up or doesnt have enough free space to save a new restore point, Retrospect Express HD reclaims disk space by deleting older restore points. The number of restore points that can be saved on a disk depends on many factors, including the number of files that need to be backed up and the space available on the disk. TIP: A general rule of thumb is that the disk on which you are saving restore points should initially have twice as much free space as the amount of data you are backing up. This allows Retrospect Express HD to save multiple restore points on the disk before deleting older restore points to reclaim disk space. The disk selection window is divided into four columns: Name: Select your destination hard drive and other disk drives on which to save restore points. If you select multiple drives, Retrospect Express HD attempts to save restore points on all of them. If a drive is unavailable, Retrospect Express HD does not create restore points on it until it becomes available again. If you are saving restore points on a network drive, you may be asked for your user name and password for that drive. See Logging in to a Network Hard Drive on page 15 for more information. TIP: If you have at least two external hard drives, you can rotate your backups between the drives, then store the drives in different locations to protect against fire or theft. Set up an automatic backup that includes both drives as the disk on which to store backups. For example, for the first backup, keep both drives attached to your computer. After the first backup, take one drive off-site for a week while backing up to the other drive. The following week, switch the drives. Use for backup: By default, Retrospect Express HD uses all available space on selected disks. If you want Retrospect Express HD to use less space, click on all available and choose another option from the drop-down menu (up to 75%, for example).
WARNING: If you have been backing up to a disk and later change these settings to use less disk space for backup, Retrospect Express HD may need to delete some older restore points to reclaim disk space. Compression: If you want Retrospect Express HD to compress your data before copying it to the selected destination(s), choose On from the Compression drop-down menu. Total and Free: The Total and Free columns display total disk space and free disk space information for available disks. Restore points are saved in a folder called Retrospect Restore Points at the root of the selected disks. For example, E:\Retrospect Restore Points. Restore points use Retrospect Express HDs proprietary format and files must be restored using Retrospect Express HD before you can access them. WARNING: Do not delete, rename, or move the Retrospect Restore Points folder or its contents.

Starting a backup

Even though you can set up Retrospect Express HD to back up automatically once a day, there are times when you may want to back up more often. For example, if you just finished work on a major project, its a good idea to back it up immediately. To start a backup: Click Back up now Retrospect Express HD starts a backup with the current settings. Make sure your settings include the files you want to protect. TIP: You can also start a backup by right-clicking the Retrospect Express HD icon in the system tray and choosing Back up now.
Turning automatic backup on or off
There may be times when you dont want Retrospect Express HD to run automatic backups. For example, if you are going on vacation and wont be modifying any files on your computer while you are gone, you might want to turn off automatic backup. TIP: Make sure a backup runs before you go and make sure to turn automatic backup on when you get back. To turn automatic backup off or on: Click the Off or On button The status window indicates the current state of automatic backup, for example, Automatic backup is on. TIP: You can also turn automatic backup on and off by right-clicking the Retrospect Express HD icon in the system tray and selecting or deselecting Automatic Backup.
Viewing or modifying the current setup
The status window provides a summary of the current backup settings. To get more detail about the current settings or to change the settings, click Setup.

COPYING FILES

Copying provides you with an exact copy of your files. You can copy files to your destination hard drive, then connect to that drive from another computer and continue working with your files.
Copies only save the files and folders on your computer at the time of the copy. Copies do not include old versions of files that have been modified since the last copy, or files you have deleted since the last copy.
Choosing What You Want to Copy You can choose to copy either specific files, folders, and drives or copy only selected types of files.
Let me choose specific files, folders, and drives: Choose this option to select specific files, folders, and drives to copy. NOTE: You must choose this option if you want to copy data from network drives. Let me choose files by type: Choose this option if you only want to copy certain types of files. For example, you could choose to copy only Office documents and music files. When you choose this option, Retrospect Express HD copies the selected files type(s) from all local drives (for example, C: and D:), including external hard drives, but it does not copy any files from CD/DVD drives or network drives.
Selecting Files, Folders, and Drives to Copy Select the files, folders, and drives you want to copy. Expand folders by clicking the + sign. Select a check box to mark an item for copying. If you select a folder to copy, all items inside that folder will be marked for copying as well.

Restoring from a Backup

To restore files from a restore point or view available restore points (including their status), click Restore from the main Retrospect Express HD window. Retrospect Express HD displays a list of available restore points. NOTE: If you have never backed up, no restore points are listed.

Restoring from a Copy

To view the files and folders saved in a copy, browse to the Retrospect Copies folder at the root of the drive on which the copy was saved (E:\Retrospect Copies, for example). You can then browse the folder contents and copy the files you want to a new location. TIP: If you have never used Retrospect Express HD to back up files (but you have used it to copy files), you can click Restore from the main Retrospect Express HD window to show copied files.
Selecting a Restore Point To view and/or restore the files and folders in a restore point, select it from the list and click Next.
The restore point list includes all the available restore points starting with the most recent. You may have to scroll to see all the restore points. TIP: If you want to restore files that were backed up from a different computer, click Restore a backup from other computers. See Restoring from Other Computers on page 25. You can use the calendar to help find a specific restore point. Every day that has at least one associated restore point is displayed in bold in the calendar. Clicking a bolded date in the calendar automatically scrolls to and selects the latest restore point from that date. The restore point list provides some basic information about each restore point. It lists the date and time each was created, as well as the disk from which files and folders were backed up. Icons to the left of the date indicate the status of the restore point: A green circle means the backup was successful A yellow triangle means the backup succeeded with some errors A red triangle means the backup failed NOTE: Even restore points marked with yellow and red triangles may contain useful files that can be restored. Select the restore point and click Next to see what files and folders it includes. This screen includes the Restore Point Toolbar with commands for working with restore points.
Restoring from Other Computers
If the restore point you need does not appear on the restore point list, it may be on a different computer. Click Restore a backup from other computers to see restore points for other computers. Retrospect Express HD displays a list of other computers it has backed up to a network hard drive accessible to you.

By default, no files or folders are selected to be restored. To restore a file or folder, select the check box next to its name. If you decide you dont want to restore it, clear the check box. You can select as many files and folders as you want to restore. TIP: Selecting the check box for a folder selects all the disks, files, and subfolders it contains. After selecting the files and folders to restore, but before clicking Next, review your selections to make sure the files and folders you want are marked: A solid check mark indicates that a folder or file will be restored. For folders, a solid check mark means that all disks, subfolders, and files it contains will also be restored.
A dimmed check mark indicates that a folder will not be restored, but it contains disks, files, or subfolders that will be restored. No check mark indicates that a folder or file will not be restored. TIP: See Finding Files on page 28 for information on using search terms to locate the files you want to restore. For advanced users, Retrospect Express HD offers the ability to restore the computers System State. See Restoring the System State on page 28 for more information.

Finding Files

If you want a quick way to find files in a restore point, or if you dont know the location of a file you want to restore, you can search the restore point. Enter your search terms is the search field and click the search icon. Retrospect Express HD finds and highlights the first file that meets the search criteria (if any). You can: Select the check box to mark the file for restore Click the search icon to find the next file Enter new search terms If you dont know a files exact name, you can use wildcard characters to help find it. Wildcards characters are used to represent one or more characters in a filename when you do not know what the real character is, or you do not want to type the entire name. The Retrospect Express HD wildcard characters are the asterisk (*) and question mark (?). Use the asterisk (*) as a substitute for zero or more characters. If you are looking for a file that you know starts with gloss but you cannot remember the rest of the file name, enter the search text: gloss*. This locates all files of any file type that begin with gloss including Glossary.txt, Glossary.doc, and Glossy.doc. You can also find all files of a certain type using the asterisk. For example, enter the search text *.doc to find all Microsoft Word documents. Use the question mark (?) as a substitute for a single character in a name. For example, if you type gloss?.doc, you will locate the file Glossy.doc or Gloss1.doc, but not Glossary.doc.

WARNING: Choosing this option effectively deletes all the files on the destination before restoring the selected files from the restore point. Do not select the Overwrite entire disk check box if the destination disk includes important files that are not also in the restore point.
To overwrite the entire disk:
1. Select the Overwrite entire disk check box. 2. Click Restore. 3. Click Yes to confirm. By default, the Overwrite entire disk check box is not selected and Retrospect Express HD just restores files to the destination. See Replacing Files During a Restore on page 30 for more information.
Replacing Files During a Restore When a you start a restore operation, Retrospect Express HD compares the files in the restore point to the files in the restore location. Some of the files you selected to restore may have the same names as files that exist at the restore location. For each of these files, you will be prompted to select one of the following options:
Replace: Replaces the file in the restore location with the file from the restore point. Replace All: Replaces all matching files in the restore location with the files from the restore point. Skip: Does not replace the file in the restore location with the file from the restore point. Cancel: Cancels the restore operation. You may want to browse to the restore location to view the files that already exist there. NOTE: This prompt does not appear if you selected the Overwrite entire disk option.
MANAGING RETROSPECT EXPRESS HD
Retrospect Express HD is designed to be set up and then left alone. Once it is set up to perform automatic backups or copies, Retrospect Express HD requires very little management. Retrospect Express HD saves as many restore points on your destination hard drive as it can (based on the number of files that need to be backed up and the space available on the drive). When the destination hard drive fills up, Retrospect Express HD automatically reclaims disk space by removing older restore points to make room for new ones. In addition to its basic backup, copy, and restore functions, you can use Retrospect Express HD to: Monitor a backup or copy operation, see page 31 Monitor a restore operation, see page 31 View the status of your restore points, see page 24 Lock important restore points, see page 26 View the restore point log to troubleshoot problems, see page 26
Turn automatic backup off and on, see page 17 Turn automatic copy off and on, see page 23 Start a backup, see page 17 Start a copy, see page 23 Stop a backup, see page 31 Stop a copy, see page 31
Monitoring a Backup or Copy
The status window shows the progress of any backup or copy currently underway. It also includes an option to cancel the operation. To cancel a backup, click Stop this backup. To cancel a copy, click Stop this copy. TIP: Backups and copies will proceed more quickly if you are not using your computer for other tasks.

Monitoring a Restore

When restoring files, Retrospect Express HD displays information about the operations progress. You can also cancel the restore. To cancel a restore, click the Stop button. TIP: Restore operations will proceed more quickly if you are not using your computer for other tasks.

Stopping a backup

When a backup operation is in progress, there are two ways to stop it: Click Stop this backup in the Retrospect Express HD status window Right-click the Retrospect Express HD icon in the system tray and choose Stop this backup

Stopping a copy

When a copy operation is in progress, there are two ways to stop it: Click Stop this copy in the Retrospect Express HD status window Right-click the Retrospect Express HD icon in the system tray and choose Stop this copy
Understanding the Restore Point Log The restore point log stores messages generated by Retrospect Express HD during a backup. You may want to review the log for restore points marked with yellow and red triangles in the restore point list. For information on how to view the log, see Restore Point Toolbar on page 26.
The log includes information on errors that occurred during the backup. Common errors include: -102 (trouble communicating) -625 (not enough memory) -1020 (sharing violation)
M A N A G I N G R E T RO S P E C T E X P R E S S H D
-1101 (file/directory not found) -1110 (general i/o failure) -1111 (locked range failure) -1115 (disk full)
-102 (trouble communicating)
Retrospect Express HD lost contact with the disk to which you are backing up or copying files. If your destination is an external hard drive, make sure it is properly connected to your computer. If you are backing up to a network hard drive, make sure it is mapped to a drive letter and accessible to your computer.

-625 (not enough memory)

There was not enough memory available to Retrospect Express HD to complete the operation. Retrospect Express HD may report this error when other applications are using most of your computers memory. Try exiting all applications except Retrospect Express HD or restarting your computer.
-1020 (sharing violation)
The file could not be accessed because it was in use. Another application or the operating system may have the file open, preventing Retrospect Express HD from accessing it. Try exiting all applications except Retrospect Express HD. Sharing violations are fairly common and not always serious. Check the log to see which file(s) are not getting backed up and determine whether or not they are important to you.

The network disk is in use by another copy of Retrospect Express HD. A Retrospect Express HD update is available. Would you like to register Retrospect Express HD now?
You have not been backed up in 7 days.
This notification is displayed when Retrospect Express HD is set up for automatic backups or copies and no backups or copies have occurred for seven days. It is important to back up or copy on a regular basis, and if you see this notification you are not getting backed up or copied. Possible causes of this error are: The disk from which you are backing up (or copying) files or the disk on which you are saving restore points is not available. Click the link in the notification window to view the current backup or copy settings and make sure the required hard disks are accessible to your computer and powered on. You click Stop this backup or Stop this copy every time a backup or copy starts. Allow automatic backup or copy operations to complete. You can schedule automatic backups or copies to take place at night when you are not using your computer. See Selecting Days of the Week for Automatic Backup on page 15 or Selecting Days of the Week for Automatic Copying on page 22 for more information.
There is not enough disk space to store this backup.
This notification is displayed when you are trying to back up more files and folders than there is room for on the destination disk. There are a number of ways to address this problem: Allocate more space for restore points on the destination disk. Click the link in the notification window to view the current backup settings. Click Setup, then click Next twice. Look at the information in the Use for backup column for the destination disk. If it says anything other than all available, you can increase the amount of space available for restore points. Free up space on the destination disk. Restore points are stored on the root of the destination disk in a folder named Retrospect Restore Points. If the destination disk contains other files and folders that you do not need, you can delete them to create room for additional restore points. WARNING: Do not delete the Retrospect Restore Points folder or its contents. Unlock restore points. Locked restore points cannot be automatically deleted to reclaim disk space. If the destination disk contains many locked restore points, they may be taking up a large amount of space and causing this error. Click the link in the notification window, then click Restore to view a list of restore points. Select a locked restore point and click the lock icon from the toolbar to unlock it. WARNING: Once you unlock a restore point it can be deleted to reclaim disk space. Back up fewer files and folders.

stopping a copy 31 System and Applications backing up 13 copying 20 system requirements 7
The backup did not complete successfully 35 The copy did not complete successfully 35 The following location 29 The network disk is in use by another copy of Retrospect Express HD 36 Their original location 29 There is not enough disk space to store this backup 34 There is not enough disk space to store this copy 35 type of backup 8
unlocking a restore point 26 Updating Retrospect Express HD 9 Use for backup 14

viewing the log 27

searching for files 28 setup backup 16 Skip 30 speed backup 31 copy 31 restore 31 Start menu 8 starting Retrospect Express HD 8 status of restore points 24 Stop this backup 31 Stop this copy 31 stopping a backup 31
wildcards 28 Would you like to register Retrospect Express HD now? 36
yellow triangle 24 You have not been backed up in 7 days 34

CD/DVD Backup Sets A CD/DVD Backup Set uses recordable discs with CD-R, CD-RW, DVD-R, DVD-R DL, DVD-RW, DVD+RW, DVD+R, or DVD+R DL drives. Files are backed up to the discs and the Catalog File is usually saved on the hard disk of the computer doing the backup. Chapter 3 Hardware provides more detailed information on CD/DVD drives.
EMC uses the term disc to refer to a recordable disc to be used in a CD-R, CD-RW, DVD-R, DVD-R DL, DVD-RW, DVD+RW, DVD+R, or DVD+R DL drive. These drives all work nearly the same with Retrospect, though they may use different media. The difference is that data on R discs cannot be erased, while RW discs can be erased in rewriteable drives
and reused by Retrospect. Rewriteable discs are, of course, also recordable. NOTE: You cannot use a CD-ROM or DVDROM drive to restore from a CD/DVD Backup Set. Though the ability to write is not needed during restoring, a CD-ROM or DVD-ROM drive cannot recognize the Retrospect Backup Set format of a CD-R, CD-RW, DVD-R, or DVD-RW.
maximum file size is reached, the Backup Set cannot be appended.

BACKUP ACTIONS

The main purpose of performing a backup is to copy files into a Backup Set. You can instruct Retrospect to perform four different types of backup actions. A Normal backup adds every file not already in the Backup Set. A New Member backup skips to a new member in the current Backup Set and does a Normal backup to this member. A Recycle backup erases a Backup Set and then adds every file not already in the Backup Setin effect, all files. A New Backup Set backup creates a new Backup Set and copies every file not already in the Backup Setagain, in effect, all files. Retrospects default backup action, Normal, does Progressive Backups for efficient backups without any extra effort on your part. "Backup Strategies" on page 224, offers several backup strategies that use Normal, Recycle, New Member, and New Backup Set backup actions. Study these strategies to learn how to maximize backup safety and effectiveness by alternating between Backup Sets and rotating media off site.
Disk Backup Sets A disk Backup Set uses hard disks, servers, NAS devices, or ejectable disk media (such as REV, Zip, Jaz, DVD-RAM, and MO). Files are backed up to the disks and the Catalog File is usually saved on the hard disk of the computer doing the backup. Chapter 3 Hardware provides more detailed information on removable disk drives and hard disk drives.

S N A P S H O T S I M M E D I A T E O P E R A T I O N S

C O N T R O L L I N G

Immediate operations are ones that you initiate manually and that execute immediately. Types of immediate operations are: backup, archive, restore, duplicate, and two types of transfer. This chapter describes each of these operations in detail. If you are a casual user needing only occasional backups, you will be satisfied with immediate operations. However, if you are a network administrator who frequently backs up multiple volumes, you are better off automating these tasks with scripts. Whether you plan to do immediate or scripted operations, this chapter is a good introduction to Retrospect.
C H A P TE R 4 I M M E D I A TE OP E R A T I O N S

BACKUP

This section describes how to perform an immediate backup with Retrospect. The backup procedures described here include all the information you need to know to effectively back up all of your files. Before you attempt to back up files with Retrospect, ensure that your backup device is properly connected to the computer and that your backup medium (tape, disk, or disc) does not contain valuable data that should not be overwritten. There are two ways to set up an immediate backup. You can use Retrospects Backup Wizard, which walks you through the process of setting up a backup, or you can set up the backup on your own in Advanced Mode. Advanced Mode has options that are unavailable in the wizard. For more information see: Backing Up in Wizard Mode Switching from Wizard to Advanced Mode Backing Up in Advanced Mode Switching from Advanced to Wizard Mode In both Wizard Mode and Advanced Mode, Retrospect backs up all selected files during the first backup. In subsequent backups (unless you indicate otherwise), Retrospect backs up only those files that do not already exist in the destination Backup Set (i.e., files that are new or have changed since the last backup). Retrospect calls this Progressive Backup. This means that if you back up frequently, fewer files need to be copied in each backup session and backups will require less time and media.
If you have never backed up before (or have previously set up an immediate backup using the wizard), the Backup Wizard welcome screen displays. TIP: If the Advanced Mode Backup Summary screen displays, click Switch to Wizard Mode.

Welcome Screen

If this is the first time you are setting up a backup, click Next to continue set up using the Backup Wizard. To set up the backup in Advanced Mode, click Switch to Advanced Mode. See "Backing Up in Advanced Mode" on page 61 for more information.

Choosing File Types to Back Up
If you chose to back up My Computer and computers on my network or Only computers on my network, Retrospect will back up data from all Retrospect Client computers logged in at the time of the backup. To log in Retrospect Clients now, click Add Clients. For more information on installing, configuring, and logging in clients, see Chapter 7 Networked Clients.
Select the check box for each type of file you want to back up. If you select all the check boxC H A P TE R 4 I M M E D I A TE OP E R A T I O N S
es, all files (except cache files) will be backed up. NOTE: Some of these options function differently with Windows, Mac OS, NetWare, and UNIX computers. The descriptions below focus on how these options interact with Windows computers. To learn how these options work with other operating systems, see "Built-in Selectors" on page 292.
"Windows Security Options" on page 245 for more information. Pictures backs up all files in the My Documents\My Pictures folder for all users. It also backs up files with common picture file extensions (.jpg, for example) anywhere on the source, except the Windows and Program Files folders. Music backs up all files in the My Documents\My Music folder for all users. It also backs up files with common music file extensions (.wma and.mp3, for example) anywhere on the source, except the Windows and Program Files folders. Movies backs up all files in the My Documents\My Videos folder for all users. It also backs up files with common movie file extensions (.mov, for example) anywhere on the source, except the Windows and Program Files folders.
Documents and Settings backs up files in the Documents and Settings folder, which contains every users My Documents, Favorites, Application Data, and Desktop folders. NOTE: For Windows 9x systems, Documents and Settings backs up the Profiles folder. Operating System and Applications backs up system files, including the Windows folder and the System State. Also backs up application files, including everything in the Program Files folder, as well as files with known application extensions (like.exe and.dll) anywhere on the source. NOTE: If you choose not to back up Operating System and Applications, Retrospect modifies some of its default execution options. Retrospect turns off both the Back Up System State and Back up folder security information for workstations options. See "Windows System Options" on page 244 and
Office Documents backs up Microsoft Office Documents, Microsoft Outlook data, and Adobe PDF files anywhere on the source, except the Windows and Program Files folders. All Other Files, backs up all files not selected by the other options. NOTE: The Documents and Settings and Operating System and Applications options are not available if you are backing up a folder.

Setting the Matching Option
destination files with files from the Snapshot regardless of whether the Snapshot file is newer or older than the destination file. This option is most useful if you want to restore an older version of a file that has been corrupted since the Snapshot was taken.
Reviewing the Restore Settings
The Restore Summary screen displays the restore settings you specified in the wizard.
When the restore destination already contains files you selected to restore, you can choose to replace those matching files with the ones from the source Backup Sets Snapshot. Never matching files on the destination are left untouched. This option restores all selected files from the Snapshot that do not exist on the destination, but does not overwrite any files on the destination. It is useful if you want to make sure you dont restore an older version of a file you have updated since the Snapshot was taken. Only if Backup Set is newer, matching files on the destination are replaced by the selected files from the Snapshot only if the Snapshot files are newer. This option restores all selected files from the Snapshot that do not exist on the destination and overwrites matching files on the destination if Snapshot file is newer than the destination file. Always, matching files on the destination are always replaced by the selected files from the Snapshot. This option restores all selected files from the Snapshot that do not exist on the destination and overwrites matching files on the destination. The Always option replaces matching Restore lists the number of files that will be restored From lists the volume name and date and time of the Snapshot, as well as the name of the Backup Set that contains the Snapshot. If the Backup Set is stored on removable media, make sure it is loaded in your backup device. To lists the destination to which data will be restored. NOTE: Some options specified in the wizard are not listed in the summary screen (e.g., matching and type of restore), but they are implemented during the restore. To change any of the restore settings, click Back. To start the restore, click Start.

Monitoring the Restore

This screen includes information on the restore destination and information about the progress of the restore operation.
well as information about the number of files (if any) that were successfully restored before the errors. Click Cancel to exit the wizard.
Restoring in Advanced Mode Advanced Mode immediate restores include all of the options available in Wizard Mode, plus a few additional options not available in the wizard. In Advanced Mode you can:

Select the check box for each day you want the backup script to run and specify a time for the script to start.
TIP: Although Retrospect can back up computers while they are in use, it is a good idea
to run scripts after normal business hours when computers tend to be less busy.
Specifying One or Multiple Backup Sets
the option to back up to three Backup Sets and uses a different one every Monday, Wednesday, and Friday. The second option always uses two Backup Sets and alternates between them each week. For example, if you choose to back up every day of the week, Retrospect backs up to one Backup Set every day in the first week, then backs up to the other Backup Set every day in the next week. If you select this option, use the list box to specify the day of the week on which you want to switch between Backup Sets.

Naming the Backup Set(s)

Choose whether you always want to back up to one Backup Set, or want to use multiple Backup Sets. Backing up to multiple Backup Sets increases the level of protection. Since each set contains a complete backup of your data, you have a builtin safety net in case of media failure. In addition, with multiple Backup Sets, you can move the media for a Backup Set that is not currently in use to an offsite location for protection against theft, fire, or other disasters. NOTE: If you chose to back up on only one day of the week, this screens lets you choose to back up to one Backup Set or two Backup Sets (alternating between Backup Sets each week).
Choosing the Number of Backup Sets
This screen varies based on the number of Backup Sets you specified. Enter as many Backup Set names as required, or use the default names provided by Retrospect. If you have already created any Backup Sets, you can select the Use Existing check box and choose a Backup Set from the list box. TIP: If you are using multiple Backup Sets, it is especially important to give them meaningful names. You will not be able to rename the Backup Sets later.
If you chose to back up to multiple Backup Sets, you can now specify how many Backup Sets you want to use and how often you want to alternate between backing up to each of them.
The first option alternates between Backup Sets on each day you chose to back up. For example, if you chose to back up every day of the week, Retrospect gives you the option to back up to seven Backup Sets. In this case, Retrospect backs up to a different Backup Set each day of the week. If you choose to back up Monday, Wednesday, and Friday, Retrospect gives you
Click the Yes option button to turn on software data compression for this backup script.
Data compression saves space in the Backup Set by compressing files before copying them into the Backup Set. Files are automatically decompressed back to their original state when restored. The amount of compression savings you can expect depends on the types of files you are compressing. Text files compress substantially; application and system files do not. Backups (and restores) from Backup Sets using data compression are slower than those that do not. NOTE: When copying to a tape device that has built-in hardware data compression, Retrospect automatically turns off software compression and always uses hardware compression for best performance.

Creating a Restore Script 1. From the navigation bar, click Automate then click the Manage Scripts button.
The script editing window displays. 2. Click the New button to create a new script. The script selection window displays. 3. Select Restore from the list and click OK. The script naming window displays. 4. Enter a name and click New.
The script appears in its own window.
This script window is very similar to the immediate restore summary window, with information for the source Backup Set, destination volume, file selection criteria, and options. Since this is a script, it also includes schedule information 5. To change information, click the appropriate button. Source lets you specify a Backup Set and associated Snapshot from which to restore. Destination lets you choose the destination volume. Selecting lets you choose a selectora kind of filter for selecting files and folders to be restored. Options Lets you specify various options. For example, you can have Retrospect update the Date Modified information for all restored files to the current date and time. Schedule lets you set the script to run at a specific time or at regular intervals.
2. In the top-half of the window, select the Backup Set containing the Snapshot from which you want to restore. NOTE: If the Backup Set you are looking for is not listed, click the More button to access additional Backup Sets by opening or recreating their Catalog Files. 3. In the bottom-half of the window, select the Snapshot. The date and time of each Snapshot is listed. NOTE: If the Snapshot you are looking for is not listed, click the Add Snapshot button to retrieve additional Snapshots from the storage media. 4. Click OK to continue. The Backup Set and Snapshot date, time, and volume name are listed in the script window.
Setting the Restore Destination Because this is a new script, Retrospect says No volume selected in the script window.
1. Click the Destination button. The volume selection window displays.
Setting the Restore Source Because this is a new script, Retrospect says No Backup Set selected in the script summary window.
1. Click the Source button to display a window listing Backup Sets and their Snapshots.
regardless of whether the Snapshot file is newer or older than the destination file. Retrospect leaves files untouched if they are identical to files marked for restore, if the file names do not match those marked for restore, or if the path to those files is not identical. If you select this method and choose the Restore System State execution option, Retrospect restores registry and System State information from the Snapshot (if both the Snapshot and destination are system volumes). Replace if Backup is Newer restores all selected files from the Snapshot that do not exist on the destination and overwrites matching files on the destination only if the Snapshot file is newer than the destination file. If you select this method and choose the Restore System State execution option, Retrospect restores registry and System State information from the Snapshot (if both the Snapshot and destination are system volumes). Restore Missing Files Only restores all selected files from the Snapshot that do not exist on the destination, but does not overwrite any files on the destination. Matching files on the destination are left untouched. If you select this method and choose the Restore System State execution option, Retrospect restores registry and System State information from the Snapshot (if both the Snapshot and destination are system volumes). NOTE: To restore just the registry and System State, choose Restore Missing Files Only, then click Files Chosen and make sure no files are selected, and finally click Options>More Choices and select the Restore System State check box. Retrieve Files & Folders creates a new folder on the destination volume (giving the folder the name of the Backup Set), then copies all selected files from the Snapshot into this folder, preserving the Snapshot folder hierarchy. Nothing is replaced or overwritten. This is the default restore method if you chose Restore

Restart each Windows NT 4.0 and Windows 2000 client computer. The update does not take effect on these clients until they are restarted. For Solaris and Red Hat Linux 6.2 clients, you must manually restart Retrospect Client on each computer with the command:
$/usr/local/dantz/client/rcl start To Update an Individual Client Computer
Click the Update clients button in the toolbar. Retrospect asks you to specify the location of the Retrospect Client update (.rcu) file. There are different client update files for different operating systems: Windows, Linux, Solaris, NetWare, Mac OS 7/8/9, and Mac OS X. Different client update files may be available from different places such as the Retrospect CD and the EMC Retrospect web site. Select the appropriate client update file, wherever it may be, and click Open. After your confirmation, Retrospect begins updating the client software on all client computers of the same type as the selected.rcu file (e.g., Windows, Solaris, etc.). If you have different types of clients, repeat these steps for each type. NOTE: If a client computer has virus protection software installed, it may require confirmation at the client computer before allowing the update to continue. When the update is complete, Retrospect reports the results in a dialog and the Operations Log. Click OK. To confirm the status of each client update, open the Operations Log. (To do this click Reports from the navigation bar then click Operations Log, or choose Operations Log from the Window menu.) Restart each Mac OS 7/8/9 client computer. The update does not take effect under Mac OS 7/8/9 until the computer is restarted.
In the Retrospect navigation bar, click Configure>Clients. The Backup Clients Database window appears, listing all client computers currently logged in for use with Retrospect. Select the client you want to update then click the Properties button (or double-click the client). In the client properties window that appears, click the Tools tab.
Click the Update button. A dialog appears, prompting you to specify the location of the Retrospect Client update (.rcu) file. Select the appropriate client update file, and click Open. When the update is complete, another dialog appears, telling you the update completed. Click OK. The update does not take effect under Mac OS 7/8/9 or Windows NT/2000 until the client computer is restarted. For Solaris and Red Hat Linux 6.2 clients, you must manually restart Retrospect Client on each computer with the command:

DISASTER RECOVERY

O V E R V I E W P R E P A R I N G R E S T O R I N G R E S T O R I N G O F D I S A S T E R R E C O V E R Y R E C O V E R Y F O R T H E D I S A S T E R B A C K U P

C O M P U T E R

C L I E N T

C O M P U T E R S

This chapter describes how to prepare for disaster recovery and how to restore local and client computers when disaster strikes.
CH A P T E R 8 D I S A S TE R R E C O V E R Y
OVERVIEW OF DISASTER RECOVERY
Retrospect has tools and features to help you prepare for and recover from a disastrous data loss in which the computing environment required to restore that data is not available. If you can boot your computer and start Retrospect, you can use the applications restore function as described in "Restore," which starts on page 69. Depending upon the edition of Retrospect that you have and the license codes you have purchased, you may have the ability to create a bootable disaster recovery CD for the backup computer and/or Windows client computers. To check your licenses, click Configure>Licenses. If Disaster Recovery is listed, doubleclick the certificate icon to learn whether you can create Windows client disaster recovery CDs. NOTE: Retrospect Professional does not support client disaster recovery CDs. Retrospect does not support client disaster recovery CDs for Windows 95 or Windows NT 4.0 clients. All editions of Retrospect can use the Prepare for Disaster Recovery wizard to create a custom set of instructions for restoring the backup computer.
If your copy of Retrospect does not have the ability to create a disaster recovery CD, you can still restore files and computers manually, using the instructions generated by the wizard, or those included here. The end product of the wizard, depending on your selections, is either text instructions or a combination of instructions and a CD image. You can save the instructions as a text file or print them from the wizard. The instructions are also saved in a text file in the CD image. The CD image is saved as an ISO 9660 format image file. You can use this image file with your favorite CD mastering software and a CD/DVD drive to burn, or record, a Disaster Recovery CD. NOTE: Nearly all CD/DVD drives include mastering software and documentation on how to burn a CD from an ISO image.
Using the Wizard Before you use the Prepare for Disaster Recovery wizard, you must perform a complete backup of the computers startup volume and any other hard disks or partitions you want to restore after a disaster.

Restoring a Windows Client If you dont have a Retrospect Client Disaster Recovery CD or printed instructions, follow these steps:
Install new Windows operating system software on your newly-formatted hard disk. Restart from this volume. (If you are going to restore a dual-boot system that includes NT or 2000, inCH A P T E R 8 D I S A S TE R R E C O V E R Y
stall NT or 2000 and do the following steps from NT or 2000.)

6. Configure TCP/IP

Make sure the computer is properly set up for use with TCP/IP networking. (If you need help configuring TCP/IP see your network administrator.)
7. Install Client Software
Use the Setup program to install the client software as instructed in "Installing Retrospect Client Software on Windows Computers" on page 167.
8. Prepare Client Database
You can restore the client computer to its exact state at any point in time for which a full system Snapshot exists. Select the Snapshot to restore, then click Next. Choose Original location as the destination to which to restore files, then click Next. If the Original location option is not available, choose New location and select the client computers hard drive manually.
From the backup computer, forget the old client, then log in the new client.

9. Restore Files

Now that the hard disk is working again, you can restore the client over the network from the backup computer. Choose Restore>Restore from the Retrospect navigation bar. The Restore Wizard displays. Click Next to begin restoring.
Select the Backup Set that contains a full backup of the Windows client computer, then click Next.
Because the clients entire hard disk was wiped out and needs to be completely restored, choose Rollback everything., then click Next. This option deletes all the existing files on the destination, then restores all the files in the Snapshot to the destination. This option also restores the clients registry and System State information from the source Snapshot. Click Preview Files to view the files that will be restored, or click next to display the Restore Wizard summary screen. Click Start in the sum-

Duration shows the time duration of the backup, in hours and minutes. Large numbers may indicate sources with heavy backup needs. MB is the amount of data, in megabytes, backed up from the volume. MB/Min is the speed, measured in megabytes per minute, of the sources backup. Abnormally slow performance may indicate problems with the network, backup device, or other hardware. NOTE: Retrospect lets you specify an Execution performance threshold, which is useful for abandoning client backups that are too slow. See "Client Execution Options" on page 241
Customizing the Backup Report
You can use Report Options to display the Backup Report in Standard Format or Performance Data Format, specify the event types or event dates to include in the report, and various other options. Click the Report Options icon from the Backup Report toolbar to bring up a dialog in which you can make changes.
Use the options to customize the Backup Report.
Working with the Backup Report The Backup Report is a database of backup events. Each time Retrospect completes a backup it adds a new backup event to its database. For each combination of source, destination and script, it saves all unsuccessful backup attempts and the latest successful backup.
When you forget a script, source, or Backup Set, Retrospect removes that items backup events from the Backup Report database.

Forgetting Events

NOTE: If you backed up a volume using an immediate operation, the Backup Report indicates that in the Script column (e.g. Immediate Backup).
Printing or Exporting the Backup Report
To remove events from the Backup Report, click the Forget Events icon from the toolbar. This brings up a dialog with which you can remove the following execution events from the report: All but the most recent successful backup All successful backups All unsuccessful attempts Events older than one week All execution events All Proactive Backup events NOTE: The only one of these options that affects Proactive Backup events is All Proactive Backup events. You can delete a specific execution event from the Backup Report by right-clicking it and selecting Delete. WARNING: Proactive Backup relies upon the Backup Report to determine when a volume was most recently backed up. If you delete an event from the Backup Report and the associated volume is a source in an active Proactive Backup script, Proactive Backup assigns a higher priority to that volume and will attempt to back it up sooner.

ways launches under that specific account, you must modify Retrospect's security preferences.
es. Instead, simply close the Terminal Services window. Closing the window disconnects you from the Terminal Services session, but leaves the session running. Retrospect remains unaffected, and the next time you connect to the remote server via Terminal Services, Retrospect will be running.
1. Connect to the server using Terminal Services or Remote Desktop. 2. Copy the Retrospect installer to the server. 3. Install Retrospect.
1. Connect to the server using Terminal Services or Remote Desktop. 2. Log on to the account you want Retrospect to run from. 3. Launch Retrospect. The first time you start Retrospect, the Getting Started Wizard runs. 4. In the user account screen, select Always run Retrospect as the specified user and enter user, password and domain information. NOTE: A user must have Administrator privileges to all network resources and SQL/Exchange servers that the user plans to access. 5. Click OK. 6. Click Yes to run Retrospect in the Terminal Services session. 7. Finish the Getting Started Wizard. 8. Click Relaunch Now to quit and restart Retrospect. NOTE: You can change Retrospects login and Terminal Services preferences later by choosing Configure>Preferences from the Retrospect navigation bar and clicking Security. See "Security Preferences" on page 265.
Keeping Retrospect Running Logging off from the Terminal Services session causes all running applications to quit, including Retrospect. To ensure that Retrospect continues to run, do not use the log off option in the Start menu to log off from Terminal Servic-
W O R K I N G B R O W S I N G U S I N G S E L E C T O R S A N D R E P A I R W I T H V O L U M E S
M A I N T E N A N C E E X T E R N A L

S C R I P T I N G

Retrospect has a number of features that go above and beyond the basics required for backup and restore operations. Your knowledge of these features is not essential to use Retrospect, but knowing them allows you to work with the program more quickly and more efficiently.

CHAPTER 10 TOOLS

WORKING WITH VOLUMES
A volume is the operating systems representation of a random-access storage device, such as a hard disk drive or partition, removable disk, or CD/DVD. It can also be a file server on the network. A volume is the basic storage unit containing files and folders. Retrospect uses volumes as sources for backups and other operations and helps keep track of files with volume Snapshots. If the backup computer or a logged in client has Microsoft SQL Server or Exchange Server installed, they will also appear in Retrospects volume list windows. If Exchange Server is installed an additional container, Exchange Mailboxes, will also appear. NOTE: In order to back up and restore SQL and Exchange databases and mailboxes, you need Retrospects SQL Server Agent and Exchange Agent. See Appendix A: SQL Server Agent for more information on working with SQL servers. See Appendix B: Exchange Server Agent for more information on working with Exchange servers and mailboxes.

C H A P T E R P R O B L E MS A N D S O L U T I O N S

TROUBLESHOOTING

Most problems encountered while using Retrospect fall into a few general categories. EMC Retrospect Technical Support follows some basic troubleshooting procedures for each of these categories. With a little effort, you can learn how to troubleshoot many problems on your own. This section outlines those procedures and shows you the most common problems and their treatments. TIP: The first thing you should do when you encounter an error is to make sure that your version of Retrospect is up-to-date. Choose Retrospect Updates from the Help menu, then click Check Now to check for available updates to your current version of Retrospect. Install the latest updates to see if they resolve your problem. We recommend that you keep notes of your troubleshooting efforts. Even if you are unable to resolve a problem right away, your notes can establish a pattern of behavior to help us both understand the problem. If, after reading this section, you find you are still unable to solve a problem, try using some of the other Retrospect support resources. See "Retrospect Support" on page 346.
Client Configuration Issues
A client in the local subnet or in another Retrospect-configured subnet does not appear in Retrospects live network window, or appears intermittently.
Use the Test button in the live network window to see if the client is on the network. Open the Retrospect Client control panel on the client computer and check whether the client software was loaded at startup and whether it is turned on. Check that its status field says Ready or Waiting for first access. If it is a Mac OS client check that it is actually a TCP/IP client and that it does not say AppleTalk next to its version number. Make sure the client computer is connected to the network and its network settings are correct. Should these measures not work, see "Testing and Pinging to Verify TCP/IP Communication" on page 322. If the backup computer and client ping successfully yet the client still does not appear, your network may not fully support TCP/ IP and UDP. Passive networking hardware, such as hubs and bridges, may not forward network information Retrospect needs to work with TCP/IP clients. Retrospects advanced networking lets you directly add a client by its DNS name, WINS name, or IP Address (see page 179) and may skirt around the problems and let you work with a client. After taking the appropriate measure you may log in the client. If the client has more than one Ethernet card, that might also be the source of the problem. See Troubleshooting multiple ethernet cards on a Retrospect Client running Windows in the EMC Retrospect Knowledgebase (www.emcdantz.com/knowledgebase) for more information.
Troubleshooting Road Map The first step in troubleshooting a problem is to isolate the problem by identifying exactly when and where it occurs. Knowing when an error occurs gives you a fixed point of reference to help you solve a problem. Retrospect has different phases of operation. For example, a backup typically includes scanning, matching, copying, and verification phases in that order. If you can determine the problem happens while matching, you are on your way toward solving it.

on specified days of the week (for example, every Monday, Wednesday, and Friday). destination The storage medium to which files are being moved, copied, or otherwise transferred. When backing up or archiving, the destination is a Backup Set. When restoring or duplicating, the destination is a volume. device Any piece of peripheral equipment connected to your computer, such as a hard disk drive, removable disk drive, or CD-RW drive. In this manual, the term backup device refers to any device that accepts Backup Set media, such as a CD-R drive or tape drive. directory A hierarchical structure on a volume that may contain files or more directories. These are known as folders in the desktop metaphor used by Windows and the Mac OS. Disaster Recovery The process used to restore a computer that has ceased to function. This involves installing a temporary OS and then restoring the entire hard disk from a Retrospect backup. disc A CD-R, CD-RW, DVD-R, DVD-R DL, DVD-RW, DVD+R, DVD+R DL, or DVD+RW medium. Compare to disk. disk Retrospect uses the term disk to refer to fixed disks, network volumes, or removable disks (e.g., Zip, DVD-RAM, MO). This manual uses the term disk in two contexts: 1. as a Windows Explorer-accessible volume for general storage; and 2. as a medium for use in a disk Backup Set. Compare to disc. disk Backup Set For use with fixed disks, network volumes, or removable disks. Also see Backup Set. encryption A way of encoding data so that it cannot be used by others without the password. Exchange Agent Retrospects Exchange Agent provides specialized support for optimal-
ly backing up Microsoft Exchange 5.5, 2000, and 2003 servers. file Backup Set This type of Backup Set combines the Catalog and the data in a single file. The Backup Set media must be a single volume that is accessible from Windows Explorer, such as a file server or hard disk. Also see Backup Set. file header information A files name, size, dates, and other attributes. This information is part of every file, and is also indexed in a Backup Sets Catalog. file server A computer running file server software, which allows users to share information over a network. FireWire Apple Computers proprietary name for IEEE 1394. folder 1. A directory on a volume. 2. A Retrospect container for organizing items such as scripts, volumes, or clients. Forget The Forget toolbar icon allows you to remove an item from certain windows. Use Forget to clear listings for volumes, Subvolumes, clients, or Backup Sets you no longer wish to use. Note that forgetting a backup source volume does not affect any of the Backup Sets it has been backed up to; its files may be restored at any time as long as the Backup Set media is intact. grooming An option for disk Backup Sets. If you set a grooming policy for a disk Backup Set, Retrospect automatically deletes older files and folders from the disk when it runs out of disk space, in order to save newer files and folders. group A Retrospect container for organizing items such as volumes and clients. IEEE 1394 A specification of mechanical, electrical, and functional standards which lets a