Cisco 7912 Manual
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As the market leader in IP telephony, Cisco continues to deliver unsurpassed end-to-end data and true voice-over-IP (VoIP) solutions, offering the most complete, stylish, and fully featured IP phone portfolio to enterprise and small to medium-size customers. Cisco IP phones provide unmatched levels of integrated business functionality and converged communications features beyond today's conventional voice systems. Cisco IP phone products include pixel-based displays to bring productivity-enh... Read more [ Report abuse or wrong photo | Share your Cisco 7912 photo ]
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User reviews and opinions
|anujthapliyal||5:15pm on Wednesday, April 14th, 2010|
|Its got the best range. I bought this after reading a product review by two guys who plugged these into their laptops. Works with Windows 7 64 bit. There are not many items out there that are compatible Software included was not needed.|
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Cisco Unified IP Phone 7905G and 7912G for Cisco Unified CallManager 5.0 (SCCP)
INCLUDING LICENSE AND WARRANTY
Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-553-NETS (6387) Fax: 408 526-4100
Common Phone Tasks
Place a call Redial a number Place a call on hold Resume a held call Speed dial a number Go off-hook before or after dialing a number. Press Redial. Highlight a call and press. Highlight a held call and press.
AbbrDial Answer CallBack Cancel Dial using a speed dial index number Answer a call Receive notification when a busy extension becomes available Cancel an action or exit a screen without applying changes Add yourself to a call on a shared line and establish a conference call Setup/cancel call forwarding Delete records or settings Close the current window View conference participants Create a conference call Remove characters to the right of the cursor when using EditDial Dial a phone number Transfer two calls to each other Edit a number in a call log Disconnect the current call Return to the previous screen Reset settings to the factory defaults Answer a call ringing in another group Send a call to your voice messaging system Join several calls on a single line to create a conference call Host a Meet-Me conference call
and select a number to dial. Press and choose Directories > Speed Dials. Select a number to dial. Enter a speed dial number while on-hook and press AbbrDial. Press Trnsfer, enter the number, then hang up (or press Trnsfer again if your phone does not support on-hook transfer). Press more > Confrn and dial the participant. Then press Confrn again.
CFwdAll Clear Close ConfLis Confrn Delete
Transfer a call to a new number
Softkey Definitions Phone Screen Icons Button Icons Common Phone Tasks
Dial DirTrfr EditDial EndCall Exit Factory GPickUp iDivert Join MeetMe
Start a standard conference call
Cisco, Cisco IOS, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco Systems, Inc. or its affiliates in the United States and certain other countries. All other brands, names, or trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0501R) 2006 Cisco Systems, Inc. All rights reserved.
Monitor MonOff more Message NewCall OPickUp Park PickUp Private QRT Redial Remove Restore RmLstC Save Select Submit Trnsfer Update << >>
Listen to a call on the speaker Disable the Monitor function Display additional softkeys Access voice mail system Make a new call Answer a call ringing in an associated group Store a call using Call Park Answer a call in your group Prevent others from viewing or barging calls on a shared line Submit call problems to the system administrator Redial the most recently dialed number Remove a conference participant Reset settings to their defaults Drop the last party added to conference call Save the chosen settings Select a menu item or call Search for a directory listing Transfer a call Refresh content Delete characters to the left of the cursor Move right through characters
Phone Screen Icons
Call State Call Forwarding enabled Call on hold Connected call Off-hook Incoming call Ring out Shared line in use Selected Device Handset in use Speaker in use (Monitor on) Critical Calls Priority call Medium priority call High priority call Highest priority call
Other Features Messages waiting Option selected
Getting Started 1 Using this Guide 1 Finding Additional Information 2 Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2 Safety and Performance Information 2 Accessibility Features 12 Connecting Your Phone 13 An Overview of Your Phone 16 Understanding Buttons and Hardware 16 Understanding Feature Operation and Availability 17 Call-Handling and Navigation Tips 18 Understanding Lines vs. Calls 18 Going On-Hook and Off-Hook 18 Choosing and Selecting Calls 19 Switching Among Calls 19 Using Feature Menus 20 Entering and Editing Text 20 Basic Call Handling 21 Placing a Call 21 Answering a Call 23 Ending a Call 24 Using the Speaker 24 Using the Hold Button 25 Transferring a Connected Call 25 Making Conference Calls 26
Starting or Joining a Standard Conference Call 27 Starting or Joining a Meet-Me Conference Call 28 Forwarding Your Calls to Another Number 28 Advanced Call Handling 30 Speed Dialing 30 Storing and Retrieving Parked Calls 31 Picking Up a Redirected Call on Your Phone 32 Understanding Shared Lines 33 Remote-In-Use 33 Maximum Supported Calls on a Shared Line 33 Adding Yourself to a Shared-Line Call 34 Preventing Others from Viewing or Joining a Shared-Line Call 34 Tracing Suspicious Calls 35 Prioritizing Critical Calls 35 Using Cisco Extension Mobility 37 Using Phone Settings 38 Adjusting the Volume 38 Customizing Rings 39 Using Voice Messaging, Call Logs, and Directories 40 Accessing Voice Messages 40 Using Call Logs 41 Directory Dialing 41 Using Corporate Directory on Your Phone 42 Using Personal Directory on Your Phone 42 Customizing Your Phone on the Web 45 Accessing Your User Options Web Pages 45 Configuring Features and Services on the Web 46 Using Personal Directory on the Web 46 Using Your Personal Address Book on the Web 46 Configuring Fast Dials on the Web 47
Using the Address Book Synchronization Tool 48 Setting Up Speed Dials on the Web 48 Setting Up Phone Services on the Web 49 Controlling User Settings on the Web 50 Using Cisco WebDialer 51 Understanding Additional Configuration Options 53 Troubleshooting Your Phone 54 Using the Quality Reporting Tool 54 Cisco One-Year Limited Hardware Warranty Terms 55
Using this Guide
This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phones capabilities, or refer to the table below for pointers to commonly-used sections.
If you want to.
Review important safety information
See the Safety and Performance Information section on page 2.
Use your phone after someone else has Start with the An Overview of Your Phone section on installed it for you page 16. Connect your phone to the network Learn about the buttons and softkeys Make calls Put calls on hold Transfer calls Make conference calls See the Connecting Your Phone section on page 13. See the Understanding Buttons and Hardware section on page 16. See the Placing a Call section on page 21. See the Using the Hold Button section on page 25. See the Transferring a Connected Call section on page 25. See the Making Conference Calls section on page 26.
Answer calls ringing on another phone See the Picking Up a Redirected Call on Your Phone section on page 32. Change the ringer or call volume Choose a different ring sound See the Adjusting the Volume section on page 38. See the Customizing Rings section on page 39.
To register with TAPS, pick up the handset, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code. After your phone displays a confirmation message, hang up. The phone will re-start.
An Overview of Your Phone
The Cisco Unified IP Phones 7905G and 7912G support: Voice communication over a data network Familiar telephony features to handle calls easily Special features to extend and customize your call-handling capabilities Online control from your User Options web pages Access to network data and services
Understanding Buttons and Hardware
Phone screen Cisco Unified IP Phone series
Displays features such as the time, date, your phone number, caller ID, call status, and softkey tabs. Indicates your Cisco Unified IP Phone model number.
Enable you to engage any of the functions displayed on the corresponding phone screen tabs. Softkeys point to feature options displayed along the bottom of your phone screen. Softkey functions change depending on the status of your phone (for example, if the phone is active or idle).
Navigation button Enables you to scroll through text, highlight menu items, and select calls displayed on the phone screen. Also provides access to speed dial numbers.
Menu button Hold button Keypad Volume button
Displays a menu that provides access to a voice messaging system, phone logs and directories, settings, and services. Places the active call on hold, resumes a call on hold, and switches between an active call and an incoming call or an active call and a call on hold. Works exactly like the keypad on a traditional telephone. Increases or decreases volume for the handset and speaker. Also controls the ringer volume (if on-hook).
Functions like a traditional handset. The light strip at the top of the handset blinks when the phone rings and remains lit to indicate new voice messages (depending on your message system). Allows the phone to stand at a convenient angle on a desk or table.
Choose a call Select a call
Use the Navigation button to scroll through the call list until the pointer on the left side of the phone screen appears next to the call you want to choose. Choose the call and then press more > Select to select the call. You may have to press the more key several times. Selected calls are indicated with a checkmark next to them. You can select multiple calls.
Switching Among Calls
Your phone can support up to six calls on one line, depending on how your system administrator has configured your phone. The following tips can help you switch among calls on your line. Use the Navigation button to scroll through the call list.
View current calls on a line Switch between calls on one line Switch from a connected call to answer a ringing call
See your phone screen. Use the Navigation button to select the desired call and press the Hold button. Press Answer. Doing so answers the new call and automatically places the first call on hold.
Tips Only one call can be active at any given time; other calls will be placed on hold automatically.
When you have multiple calls on one line, calls with the highest precedence and longest duration display at the top of the call list. Incoming calls are initially shown on the top of the display but move to the bottom once you answer them.
Using Feature Menus
The following can help you use feature menus.
Access the feature menus Scroll through a list or menu Select a menu item
Press the Menu button to display Messages, Directories, Settings, and Services feature menus. Press the Navigation button. Use the Navigation button to scroll to a menu item, then press Select. Or press the number key on your phones keypad that corresponds to the number displayed next to the menu item. Press Exit. (Note that if you press Exit from the top-level of a menu, the menu will close.) Press Exit one or more times until the menu closes. Press the Menu button.
Go back one level in a feature menu Close a feature menu Exit all menus
Entering and Editing Text
The following can help you edit or enter text on your keypad.
Enter a letter on your phone display Delete within an entry or move your cursor
Dial from a corporate directory web page Place a call when another call is active Receive notification when a busy or ringing extension becomes available
Make a priority (precedence) call Dial from a Personal Address Book (PAB) entry or Fast Dial code
Enter the MLPP access number (which is provided by your system administrator) followed by the phone number. For more details, see the Prioritizing Critical Calls section on page 35. Press the Menu button and select Services > PABookService or My Fast Dial (exact names might vary). To dial from a listing, scroll to it and go off-hook. For help subscribing to the PAB or Fast Dial service, see the Using Personal Directory on Your Phone section on page 42.
Place a call using a Dial a number and enter a client matter code (CMC) or a forced billing or tracking code authorization code (FAC) when prompted by a distinctive tone. Your system administrator will tell you if you need to enter CMC or FAC codes and can provide you with detailed instructions. Place a call using your Cisco Extension Mobility profile Make sure that you are logged in to Extension Mobility (EM). Press the Menu button and choose Services > EM Service (exact name might vary), then use your keypad to enter login information. If you are sharing a phone, you might need to log in to EM before you can access certain features or complete a call. EM is a special, non-default feature that your system administrator can assign to phones and phone users.
Tips If you make a mistake while entering a phone number, press << to erase one or more digits. Press Cancel to exit the dialing attempt, or hang up.
If you are dialing with the phone on-hook, you cannot use * or # as the leading digit. If you need to use these keys, dial with the phone off-hook. You cannot activate call back notification if the called party has forwarded all calls to another extension. You may not be able to place a call when another call is active if you reach the maximum number of calls configured for your line. If your system administrator has disabled the speaker for your phone, you cannot use the on-hook dialing features.
Answering a Call
To answer a call, pick up the handset. See the table below for more options.
Switch from a connected call to answer a ringing call
Press Answer. Doing so answers the new call and automatically places the first call on hold. See the Using the Hold Button section on page 25 for more information.
Answer a call using call waiting Ask your system administrator to setup the Call Waiting feature for your phone. When this feature is enabled, you will hear a call waiting tone and see caller ID information if a new call comes in while you are on another call. To answer the call, press Answer. To return to the original call, use the Navigation button to select the desired call and then press the Hold button. To switch between calls, use the Navigation button to select the desired call and then press the Hold button to resume. To create a conference call between yourself and the other two parties, select the desired calls and press Join. Automatically connect to an Ask your system administrator to set up the Auto Answer feature. incoming call after a ring or two Keep your handset in the cradle and the incoming call connects after ringing once or twice. You must pick up the handset to talk with the caller. Retrieve, or allow someone else to retrieve, a held call on another phone (such as a phone in a conference room) Use Call Park. See the Storing and Retrieving Parked Calls section on page 31.
Use your phone to answer a call Use Call Pickup. See the Understanding Shared Lines section on that is ringing on another phone page 33. Send an incoming call directly to Press iDivert. The incoming call automatically transfers to your the voice messaging system. voice message greeting.
Ending a Call
To end a call, hang up the handset or press EndCall. If you press End Call, you do not have to put the handset back in the cradle to end the call. When the handset in not in the cradle, the off-hook icon will appear on the screen although there are no active calls. Note
Using the Speaker
The Cisco Unified IP Phone 7905G and 7912G each provide a speaker for hands-free listening. You can use the speaker only to listen to a call. To talk on a call, you must pick up the handset.
Listen to the other party on the speaker Listen to the other party using the handset Turn off the speaker and hang up Adjust the volume on the speaker
Press Monitor and then hang up the handset. You will be able to hear the call but you will not be able to talk on the call. Lift the handset or press MonOff. Press EndCall. Press the up or down Volume button when the speaker is in use. If you want to save the speaker volume setting, press Save.
If you system administrator has disabled the speaker on your phone, the Monitor and MonOff softkeys will not be available to you. You must lift the handset to place and monitor calls.
Using the Hold Button
Only one call can be active at any given time; all other connected calls must be placed on hold.
Put a call on hold
Select the call you want to put on hold and press the Hold button. The button turns red and the caller ID information flashes on the phone screen. Select the call you want to remove from hold and press the Hold button. The button light turns off.
Starting or Joining a Standard Conference Call
Some of the conference features in the table below might not be available to you depending on how your system administrator configured your phone.
Invite current callers to join a conference
Choose any call on the line and press Select. Repeat this process for each call you want to add to the conference. From one of the selected calls, press more > Join. The selected calls are automatically added to the conference.
Start a conference call by calling During a connected call, press more > Confrn to add another party participants to the call. Enter the conference participants phone number. After the call connects and you have spoken to the conference participant, press Confrn again to add this party to your call. Follow this procedure to add each participant. Join a conference call Join a conference call using a shared line View a list of conference participants Get an updated list of conference participants See who started the conference Remove any conference participant Drop the last party added to a standard conference Answer the phone when it rings. You do not need to do anything special to join a conference call. On the remote phone that is a shared line, choose the call you want to join and press cBarge. Choose an active conference and press ConfList. Participants are listed in the order in which they join the conference, from bottom to top. While viewing the conference list, press Update. While viewing the conference list, locate the person listed at the bottom of the list with an asterisk (*) next to his/her name. Scroll to highlight the participants name and press Remove. You can remove participants only if you initiated the conference call. Press RmLstC or scroll to highlight the participants name at the top conference list and press Remove. The last participant to enter the conference is always listed at the top of the list. You can remove participants only if you initiated the conference call. Hang up or press EndCall.
End a conference
Tips Engaging the Hold feature generates music or a beeping tone. For this reason, avoid putting a conference call on hold.
If you get an error stating No Participant Info when attempting to use Join, be sure that you have selected at least one call in addition to the active call.
You can make calls using a shared line just as you would using any other line even when your phone displays remote-in-use. Remote-in-use indicates that a co-worker who is sharing your line is using their phone. When your phone displays remote-in-use, you may also see information about your co-workers call such as the called party and call duration. Conversely, when you are using a shared line, information about your call may be displayed on your co-workers phone. If you are sharing a line and do not want other people to see information about your calls, enable the Privacy feature for your phone. See Preventing Others from Viewing or Joining a Shared-Line Call section on page 34 for details about how to use the Privacy feature with a shared line. If you have Privacy enabled on a shared line and make a call, remote-in-use will not be displayed on other phones that share the line.
Maximum Supported Calls on a Shared Line
Your system administrator can configure your shared line to support a different number of calls than your co-workers who share the line with you. Thus, at times you might not be able to make a new call on the shared line even if your co-worker can. For example, you have a shared line extension, 78888, and your phone is configured to support a maximum of four calls on that shared line. However, one of your co-workers has a phone that supports a maximum of five calls on the same shared line, 78888. If there are already four active calls on the shared line, the NewCall softkey is unavailable to you, and you cannot make a new call using the shared line. However, your co-worker would be able to make a new call on the shared line because her phone supports a maximum of five calls on the shared line, not just four.
Adding Yourself to a Shared-Line Call
If you use a shared line, you can use cBarge to join an in-progress call and convert it to a standard conference. This gives you and all call participants the same features available in standard conferences (see the Making Conference Calls section on page 26 for details), and you can add additional participants to the call. When you use cBarge, other parties on the call hear a tone and brief interruption in the call, and call information changes on the screen. When you hang up, the call remains as a conference call provided at least three participants remain.
View active calls on the shared line
Look at your phone screen. If remote-in-use displays, there are active calls on the shared line. Information for all non-private calls displays. However, if a co-worker who is sharing your line has Privacy enabled and has active calls, you do not see any indication that the line is in use. Choose the remote-in-use call you want to join and press cBarge.
Add yourself to a remote-in-use call and establish a conference call
You cannot use cBarge to join an in-progress call if the initiator has Privacy enabled.
Preventing Others from Viewing or Joining a Shared-Line Call
If you use a shared line, you can use the Privacy feature to prevent others who share this line from viewing or joining your calls on this line.
Turn on the Privacy feature to prevent others from viewing or joining any calls on a shared line
Press more > Private. When Privacy is turned on, the privacy-on icon displays next to your phone number on the phone screen.
Turn off the Privacy feature to allow Press more > Private. When Privacy is turned off, the others to view or join any calls on a privacy-off icon displays next to your phone number on shared line the phone screen.
Tips If you have Privacy enabled on a shared line and make a call, remote-in-use will not be displayed on other phones that share the line; there is no indication when the line is in use.
If all other phones that share the same line have Privacy enabled, you can still make new calls using the shared line. However, you cannot join any in-progress calls using the shared line.
Tracing Suspicious Calls
If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages.
Identify a suspicious call
Press MCID. If the MCID request is successful, you will hear a special tone and see the message, MCID successful on your phone. The call remains active until you end the call.
Prioritizing Critical Calls
In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. These critical calls might require higher priority handling, such as being able to bypass other calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone. Keep these terms in mind: Precedence indicates the priority associated with a call. Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone.
Choose a priority (precedence) level for an outgoing call Make a priority (precedence) call Receive a priority (precedence) call
Adjusting the Volume
The table below describes how to adjust and save volume levels on your phone.
Adjust the volume level for a call
Press the Volume button during a call or after invoking a dial tone. Doing so adjusts the volume level for the currently active audio mode. For example, if you increase the volume while you are using the handset, you have not affected the speaker volume. Press Save to preserve the new volume as the default level for this audio mode. If you want your phone to keep this volume setting even after a reboot, press the Menu button and choose Settings > Save.
Adjust the volume level for the ringer
Press the Volume button while the handset is in the cradle. The new ringer volume is saved automatically.
If you adjust the handset or speaker volume without saving the change, the volume will revert to the previously saved level the next time you use that audio mode.
You can change the sound your phone makes when it rings to suit your tastes and to help you differentiate between your phone ringing and another nearby phone.
Change the ring sound
Press the Menu button and select Settings > Ring Type. Use the Navigation button to scroll through the ring types and press Play to hear the selected ring type. When you find the ring you want, press Select and OK.
Using Voice Messaging, Call Logs, and Directories
This section describes how you can access voice messages, call logs, and directories.
Accessing Voice Messages
Note Your company determines the voice message service that your phone system uses. For the most accurate and detailed information about using the voice message service, see the documentation that came with it.
Set up and personalize your voice message service See if you have a new voice message
Press Message and follow the voice instructions. You can also set up voice messaging by pressing the Menu button and selecting Messages. Your system administrator will provide you with a default password for your voice message service. For security reasons, you should change your default password as soon as possible. Look to see if there is a red light on your handset.
Listen to your voice Press Message and follow the voice instructions. messages or access You can also access the voice messaging system by pressing the Menu button the voice messages and selecting Messages. menu Send a call to your voice message system Press iDivert. The iDivert feature automatically transfers a call (including a ringing or held call) to your voice message system. Callers hear your voice message greeting and can leave you a message.
Using Call Logs
This section describes how you can use call logs. To access this feature, Press the Menu button and select Directory.
View your call logs Press the Menu button and select Directory > Missed Calls, Placed Calls, or Received Calls. A maximum of 100 records are stored in each of these logs. Dial from a call log (while not on another call) 1. Press the Menu button and select Directory > Missed Calls, Placed Calls, or Received Calls. 2. Highlight a call record from the log. 3. If you need to edit the number, press EditDial followed by << or >>. 4. Go off-hook to place the call. Dial from a call log (while connected to another call) 1. Press the Menu button and select Directory > Missed Calls, Placed Calls, or Received Calls. 2. Highlight a call record from the log. 3. If you need to edit the number, press EditDial followed by << or >>. 4. Press Dial. The original call goes on hold. 5. Choose one of the following: TransferTransfers the first party to the second and drops you from the call. (Press Transfer again after dialing to complete the action.) ConferenceCreates a conference call with all parties, including you. (Press Confrn again after dialing to complete the action.) Erase your call log Press the Menu button and choose Directory > Clear.
Depending on configuration, your phone can provide corporate and personal directory features: Corporate DirectoryA directory of corporate contacts that is set up and maintained by your system administrator. Personal DirectoryA feature set that is comprised of Personal Address Book (PAB) and Fast Dials.
PAB is a directory of your personal contacts that you can maintain and access on your phone
or from your User Options web pages.
Fast Dials allows you to assign codes to PAB entries for quick dialing.
To access these feature, Press the Menu button and select Directory > Directory Services.
Using Corporate Directory on Your Phone
You can use a corporate directory to place calls to coworkers.
Dial from a corporate directory (while not on another call)
1. Press the Menu button and select Directory > Directory Services > Corporate Directory (exact name can vary). 2. User your keypad to enter a full or partial name and press Search. 3. To dial, press the listing, or scroll to the listing and go off-hook. 1. Press the Menu button and select Directory > Directory Services > Corporate Directory (exact name can vary). 2. User your keypad to enter a full or partial name and press Search. 3. Scroll to a listing and press Dial. The original call goes on hold. 4. Choose one of the following: TransferTransfers the first party to the second and drops you from the call. (Press Transfer again after dialing to complete the action.) ConferenceCreates a conference call with all parties, including you. (Press Confrn again after dialing to complete the action.)
Dial from a corporate directory (while on another call)
Tip Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields.
Using Personal Directory on Your Phone
The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials. This section describes how to set up and use Personal Directory on your phone. Alternately, see the Using Personal Directory on the Web section on page 46.
Access Personal Directory (for PAB and Fast Dial codes) Search for a PAB entry
1. Press the Menu button and select Directory > Directory Services > Personal Directory (exact name can vary). 2. Enter your Cisco Unified CallManager user ID and password, then press
1. Access Personal Directory, then choose Personal Address Book. 2. Enter search criteria and press Submit. 3. You can choose Previous or Next to move through listings. 4. Highlight the PAB listing that you want and press Select.
Dial from PAB entry
1. Search for a listing. 2. Highlight the listing and press Select. 3. Press Dial. (You may need to press the more softkey to see Dial.) 4. Enter the participants phone number. 5. Highlight the number that you want to dial (Home, Work, or Mobile) and press OK. 6. Press OK again to dial the number.
Delete a PAB entry
1. Search for a listing. 2. Highlight the listing and press Delete. 3. Choose OK to confirm the deletion.
Edit a PAB entry
1. Search for a listing. 2. Highlight the listing and press Edit to modify a name or email address. 3. If necessary, choose Phones to modify a phone number. 4. Press Update.
Add a new PAB entry
1. Access Personal Directory, then choose Personal Address Book. 2. Access the Search page by choosing Submit. (You do not need to input search information first.) 3. Press New. 4. Use your phone keypad to enter a name and email information. 5. Choose Phones and use the keypad to enter phone numbers. Be sure to include any necessary access codes such as a 9 or 1. 6. Choose Submit to add the entry to the database.
Cisco IP Phone 7912G
As the market leader in IP telephony, Cisco continues to deliver unsurpassed end-to-end data and true voice-over-IP (VoIP) solutions, offering the most complete, stylish, and fully featured IP phone portfolio to enterprise and small to medium-size customers. Cisco IP phones provide unmatched levels of integrated business functionality and converged communications features beyond todays conventional voice systems. Cisco IP phone products include pixel-based displays to bring productivity-enhancing applications to the phone, customization options that can be modied as needs change, and inline power support over Ethernet. The Cisco IP Phone 7912G provides core business features and addresses the communication needs of a cubicle worker
who conducts low to medium telephone trafc. The Cisco IP Phone 7912G offers four dynamic soft keys that guide a user through call features and functions. The graphic capability of the display provides a rich user experience by providing calling information and intuitive access to features. In addition, XML applications deliver impressive applications and network data to the Cisco IP Phone 7912G display. The Cisco IP Phone 7912G supports an integrated Ethernet switch, providing LAN connectivity to a colocated PC. In addition, the Cisco IP Phone 7912G supports inline power, which allows the phone to receive power over the LAN. This capability gives the network administrator centralized power control, translating into greater network availability. The combination of inline power and Ethernet switch support reduces cabling needs to a single wire to the desktop. Cisco IP Phone 7912G Features The Cisco IP Phone 7912G is designed to be easy to use with conveniently placed features. Pixel-based displayA pixel-based display provides intuitive access to calling features. Four soft keys dynamically present calling options to the user. The scroll toggle bar allows easy movement through the displayed information. Menu keyThis key allows users to quickly access information such as call logs and phone settings.
Cisco Systems, Inc. All contents are Copyright 19922002 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement. Page 1 of 5
The user can retrieve voice-mail messages. The user can display missed calls, outgoing calls that have been placed, and incoming calls that have been received. The user can set various preferences such as ring types and display contrast. Hold keyThis lighted key provides users a red visual indication that they have placed a call on hold. A volume-control toggle provides easy decibel-level adjustments of the handset and ringer. The handset is hearing-aid compatible (meets American Disabilities Act [ADA] requirements). A single-position foot stand provides optimum display viewing and comfortable use of buttons and keys. The foot stand can be removed to allow wall mounting via mounting holes located on the base of the phone. XML Applications can be delivered to the display. Calling Features The Cisco IP Phone 7912G is designed to grow with system capabilities. Features will keep pace with new changes via software updates to the phone Flash memory. Examples of currently available features include: Support of a single line or directory number Calling name and number display Call waiting Call forward Call transfer Three-way calling (conference) On-hook dialing, predialing, and off-hook dialing Redial Call hold Call monitor (speaker only, no microphone) Messages soft key that allows access to voicemail messages Four speed dials congurable at the Cisco CallManager Network Features Cisco Discovery Protocol Automatic IEEE 802.1q (virtual LAN [VLAN]) conguration G.711a, G.711u, and G.729ab audiocompression coders-decoders (codecs) Integrated Ethernet switch 10/100BASE-T Ethernet connection through an RJ-45 interface for LAN connectivity Software upgrade supported using a Trivial File Transfer Protocol (TFTP) server Provisioning of network parameters through Dynamic Host Conguration Protocol (DHCP) Voice activity detection, silence suppression, comfort-noise generation, and error concealment
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Protocols Supported Compatible with Cisco CallManager Version 3.3(2) and later, using the Skinny Client Control Protocol (SCCP) protocol SIP (RFC 2543) Physical Specications Dimensions (H x W x D): 6.5 x 7 x 6 in. (20.3 x 17.67 x 15.2 cm) Weight: 1.9 lb (0.9 kg) Power Supply Inline power Power can also be supplied locally using an optional AC to 48-VDC power adapter (CP-PWR-CUBE), which requires one of the following country-specic cords: CP-PWR-CORD-NA (North America) CP-PWR-CORD-CE (Central Europe) CP-PWR-CORD-UK (United Kingdom) CP-PWR-CORD-AU (Australia) CP-PWR-CORD-JP (Japan) CP-PWR-CORD-AP (Asia Pacic) Temperature Operating temperature: 32 to 104F (0 to 40C) Relative humidity: 10 to 95% (noncondensing) Storage temperature: 14 to 140F (10 to 60C) Certication Regulatory Compliance CE Marking Safety UL 60950 CSA-C22.2 No. 60950 EN 60950 IEC 60950 AS/NZS 3260 TS 001
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EMC FCC Part 15 (CFR 47) Class B ICES-003 Class B EN55022 Class B CISPR22 Class B AS/NZS 3548 Class B VCCI Class B EN55024 EN50082-1 EN 61000-3-2 EN 61000-3-3 EN 61000-6-1 Telecom FCC Part 68 (CFR 47) (HAC) Service and Support Cisco IP Communications services and support reduce the cost, time, and complexity associated with implementing a converged network. Cisco and its partners have designed and deployed some of todays largest and most complex IP communications networksmeaning that they understand how to integrate an IP communications solution into your network. Cisco design tools and best practices ensure that the solution best ts your business needs from the start, eliminating costly redesigns and downtime. Cisco proven methods ensure a sound implementation that will deliver the functions and features you expecton time. Support services include remote network operations, network management tools to administer the converged application and network infrastructure, and technical support services. Through these services, your organization benets from the experience gained by Cisco and its partners. Taking advantage of this valuable experience, you can create and maintain a resilient, converged network that will meet your business needs todayand in the future. Ordering Information Table 1 lists part numbers for the Cisco IP Phone 7912G and Cisco CallManager. Table 1 Part Numbers
Part Number CP-7912G SW-CCM-UL-7912 SW-SMH-UL-7912 Description Cisco IP Phone 7912 hardware Station user license for Cisco CallManager Station user license for SIP
Cisco offers a standard one-year warranty. A Cisco SMARTnet optional service agreement is available.
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For More Information For more information about Cisco products, call or visit: United States and Canada: (toll free) 800 553-NETS (6387) Europe: Australia: 4107 Other: 408 526-7209 http://www.cisco.com
Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA www.cisco.com Tel: 408 526-553-NETS (6387) Fax: 408 526-4100
European Headquarters Cisco Systems International BV Haarlerbergpark Haarlerbergweg 13-CH Amsterdam The Netherlands www-europe.cisco.com Tel: 1000 Fax: 1100
Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA www.cisco.com Tel: 408 526-7660 Fax: 408 527-0883
Asia Pacic Headquarters Cisco Systems, Inc. Capital Tower 168 Robinson Road #22-01 to #29-01 Singapore 068912 www.cisco.com Tel: +7777 Fax: +7799
Cisco Systems has more than 200 ofces in the following countries and regions. Addresses, phone numbers, and fax numbers are listed on the
Cisco Web site at www.cisco.com/go/offices
Argentina Australia Austria Belgium Brazil Bulgaria Canada Chile China PRC Colombia Costa Rica Croatia Czech Republic Denmark Dubai, UAE Finland France Germany Greece Hong Kong SAR Hungary India Indonesia Ireland Israel Italy Japan Korea Luxembourg Malaysia Mexico The Netherlands New Zealand Norway Peru Philippines Poland Portugal Puerto Rico Romania Russia Saudi Arabia Scotland Singapore Slovakia Slovenia South Africa Spain Sweden S w i t z e r l a n d Ta i w a n T h a i l a n d Tu r k e y U k r a i n e U n i t e d K i n g d o m U n i t e d S t a t e s Ve n e z u e l a Vi e t n a m Z i m b a b w e
All contents are Copyright 19922003 Cisco Systems, Inc. All rights reserved. CCIP, CCSP, the Cisco Arrow logo, the Cisco Powered Network mark, Cisco Unity, Follow Me Browsing, FormShare, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, the Cisco IOS logo, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherSwitch, Fast Step, GigaStack, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, MGX, MICA, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, RateMUX, Registrar, ScriptShare, SlideCast, SMARTnet, StrataView Plus, Stratm, SwitchProbe, TeleRouter, The Fastest Way to Increase Your Internet Quotient, TransPath, and VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0304R) ETMG 203159CM 09/03
As the market leader in IP telephony, Cisco continues to deliver unsurpassed end-to-end data and true voice-over-IP (VoIP) solutions, offering the most complete, stylish, and fully featured IP phone portfolio to enterprise and small to medium-size customers. Cisco IP phones provide unmatched levels of integrated business functionality and converged communications features beyond today's conventional voice systems. Cisco IP phone products include pixel-based displays to bring productivity-enhancing applications to the phone, customization options that can be modified as needs change, and inline power support over Ethernet. The Cisco IP Phone 7912G provides core business features and addresses the communication needs of a cubicle worker who conducts low to medium telephone traffic. The Cisco IP Phone 7912G offers four dynamic soft keys that guide a user through call features and functions. The graphic capability of the display provides a rich user experience by providing calling information and intuitive access to features. In addition, XML applications deliver impressive applications and network data to the Cisco IP Phone 7912G display. The Cisco IP Phone 7912G supports an integrated Ethernet switch, providing LAN connectivity to a colocated PC. In addition, the Cisco IP Phone 7912G supports inline power, which allows the phone to receive power over the LAN. This capability gives the network administrator centralized power control, translating into greater network availability. The combination of inline power and Ethernet switch support reduces cabling needs to a single wire to the desktop.
|Product Type||VoIP phone|
|Conference Call Capability||3-way|
|Voice Mail Capability||Yes|
|Function Buttons||Menu navigation keys, hold button, redial button|
|Main Features||Integrated Ethernet switch, Power over Ethernet (PoE) support|
|VoIP Protocols||SCCP, SIP|
|Voice Codecs||G.729ab, G.711u, G.711a|
|Quality of Service||IEEE 802.1Q (VLAN)|
|IP Address Assignment||DHCP|
|Network Protocols||TFTP, Cisco Discovery Protocol (CDP)|
|Network Ports Qty||2 x Ethernet 10Base-T/100Base-TX|
|Compatible Software||Cisco CallManager 3.3(2) or later|
|Voice Features||Comfort noise generation (CNG), voice activity detection (VAD)|
|Type||LCD display - monochrome|
|Placing / Mounting||Wall-mountable, table-top|
|Compliant Standards||CE, VCCI, VCCI Class B ITE, CISPR 22 Class B, EN 60950, EN 61000-3-2, IEC 60950, EN 61000-3-3, EN55024, UL 60950, EN50082-1, CSA 22.2 No. 60950, EN55022 Class B, ICES-003 Class B, EN 61000-6-1|
|Dimensions & Weight (Base)|
|Universal Product Identifiers|
|Part Numbers||CP-7912G, CP-7912G-A, CP-7912G-A=, CP-7912G-SP|
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