The Choice Buy Electrolux EWN14991W/S is available in white or silver.

PRODUCTS Test

The Choice Buy Siemens WM12E44S produced fantastic results at low temperatures.
The Choice Buy Electrolux EWN13570W/S gave good rinsing results.
The Choice Buy Whirlpool AWO/D 5516 has a delay start feature allows you to delay your wash by up to 23 hours.

Washing Machines

With results just in from the labs, Consumer Choice brings you the latest washing machines on test.
This time Consumer Choice has tested 23 machines in total, bringing you our widest range to date. We've also included, for the first time, some compact models for those of you that need a space saving option (see Also worth considering). This bounty crop of machines reveals six Choice Buys, with a range of features and price points. The big disappointment, however, from these tests were the rinsing results. Nearly every machine in the test was let down by poor rinsing. Even most of the Choice Buy machines gave relatively poor rinsing results. Good rinsing is especially important if you have sensitive skin, or have a particular sensitivity to laundry detergent. And poor rinsing means that there is more detergent left on the clothes at the end of the cycle. Some machines do, however, offer an extra rinse cycle, either added to your chosen program or as a separate rinse only option. With only one or two exceptions, all the machines we tested included these features. trying to persuade us to switch to a lower temperature wash to save not only the environment but lots of money too. Sustainable Energy Ireland (SEI) advise us to use the lowest water temperature required for the items being washed in order to save electricity. While not all clothes can be washed at 30, should we be washing the ones that can at this lower temperature? And are you actually saving energy and water, and more importantly money? Consumer Choice compared the 30 and the 40 wash settings on most of the washing machines tested to find out. The comparison table shows that, of the 20 machines where both temperature settings were tested, though a few of the machines had longer 30 washing cycles, on average you would be saving yourself 14 minutes by switching to the lower temperature. This translates into energy savings. Switching from 40 to 30 gives you an average saving of 77c per wash, based on a 6kg wash. If you do 5 washes a week that's a potential saving of 200 a year. That's quite a considerable reduction on your electricity bill. As for water savings, the machines we tested varied too greatly in whether they used more or less water per wash. There was no clear pattern from the machines tested. So it turns out that the advertising might just be right in this case. You can save money and help the environment by switching from 40 to 30.

Useful contacts

Electrolux Group Electrolux Zanussi-Electrolux tel (01) www.electrolux.ie Siemens Ireland tel (01) www.siemens.ie Whirlpool Ireland tel (01) www.whirlpool.ie Sustainable Energy Ireland tel (01) www.sei.ie

30 detergent

But what about the quality of the wash? Surely if you're switching to a lower temperature, the washing results will suffer. The last test of washing machines (see Consumer Choice, August 2007, p308) showed that cleaning ability of most machines at 30 was slightly worse than at 40 because the detergent had to work harder. As a way to encourage people to wash at a lower temperature, some manufacturers have introduced products aimed at improving washing results at the lower temperature, 30 washes. Again Consumer Choice tested these claims. We compared the 40 wash using a standard detergent with the 30 wash using a commercial 30 detergent. It is difficult to make a

AT A GLANCE

Switching to 30. Six Choice Buys.

Switching to 30

So we've all seen the ads on TV,

PRODUCTS APRIL 2008

consumer choice
direct comparison because we are comparing different machines and sample sizes. However, the comparison table shows us that the majority of machines showed an improvement in washing performance at 30, and with only two exceptions, the remainder don't show any difference between temperature settings when using a 30 detergent. Despite the differences in washing machines and sample sizes, the results indicate that using a 30 detergent at 30 improves washing results when compared to a standard detergent used at 40 on most washing machines. Getting cleaner clothes and saving the planet? Well that's my good deed for the day.
8kg drum, perfect for big families, to a smaller slim line 3kg drum, which would fit well into an apartment, or a smaller kitchen. However the standard 6kg drum should be sufficient for most homes. Spin Speed: The spin speed gives the amount of revolutions per minute (rpm) of the drum on the spin cycle. The higher the spin, the less water left in your clothes at the end of the cycle. This saves time on the washing line and money if you use a tumble dryer. Most machines come with a variable spin speed, allowing you to choose a lower setting for more delicate clothes. Child locks: Child locks can stop your children opening the washing machine door and potentially injuring themselves. All of our Choice Buys, except the Siemens WM12E44S (5), have this feature included.
Electronic displays: Some machines are now equipped with an electronic or an LCD display screen, which gives you information such as the program you selected, what stage the washing program is at, and how much time is left in the cycle. Energy labels: The energy label on a washing machine, and indeed all appliances, indicates the energy efficiency of the machine. Appliances are rated from A to G, with A being the most energy efficient. More efficient models will save you money on your electricity bill and by using less electricity will be kinder to the environment. The energy labels for washing machines consist of three letters. The first gives you the overall energy efficiency of the model. The second refers to the washing performance, indicating the cleanliness of the wash based on a 60 cotton wash. The third shows the spin drying efficiency.

WHAT TO LOOK FOR

Capacity: The capacity of the machine tells you, in kilograms, how much washing will fill a full load. There's quite a choice, from a large

SPECIFICATION

PRICE () capacity (kg) size (cm) wxhxd top spin speed (rpm) energy label cotton 40 (23%) easycare (15%)
FREESTANDING 9 Zanussi-Electrolux ZWF14581W/S a Electrolux EWN14991W/S Electrolux EWN13570W/S Whirlpool AWO/D 5516 Siemens WM12E44S Zanussi-Electrolux ZWF12070 W/S Bosch WAS32466 b Bosch WAS24466 b Hotpoint AQGD169S 450 595/7.6 7.60x84x67 60x84x68 59x84x70 59x84x58 60x85x59 59x84x62 60x84x64 60x84x63 59x84x65 60x84x64 59x84x59 60x84x66 59x84x58 59x84x57 59x84x58 59x84x56 59x85x64 59x85x61 59x83x58 59x84x1400 AAB AAA AAB AAB AAB AAB AAA AAB AAA AAB AAA AAB AAA AAB AAB AAA AAB AAB AAB AAB
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10 Beko WMA727W 11 Baumatic BFWE1470W 12 Hotpoint AQXXLCandy CM Candy GO Hotpoint WFHoover HNL71463D 17 LG WM12336FD K 18 Maytag MAF9501AES/W 19 Hoover VHDIndesit SIXL145 BUILT IN/COMPACT 21 Baumatic BTWM5 c 22 Bosch WLX 24162 d

6 4.5 3

59x81x54 60x85x44 50x67x55

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23 Zanussi-Electrolux ZWC1300W d
a With JETWASH. b With WASH PLUS. c Built in model. d Compact model.

APRIL 2008 PRODUCTS

ALSO WORTH CONSIDERING
Stuck for space? If you've just bought one of the many apartments that have been popping up all over Ireland, or just want to save yourself some space then consider the Bosch WLX 24162 (22). This Bosch came top of the compact models, although didn't score quite well enough to be a Choice Buy. It may be compact but still has an impressive 4.5kg drum. Cleaning results were good across all washes, particularly at 30. And although washing results were less impressive for the easycare program, it took only 49 minutes. One problem though, it's quite noisy. For people with disabilities: Wheelchair users should consider the Zanussi-Electrolux ZWF14581W/S (1). The door opens wide, allowing you to get closer to the machine. All controls and settings were easy to see and access from a sitting position and indicator lights could also be clearly seen when seated. People with reduced mobility should take a look at the Bosch WAS32466 (7).

The door can be opened with one hand and little force is needed to open and close it. The detergent dispenser tray is also easy to open and remove, although it is tricky to clean if you have reduced mobility. Indicator lights are clearly visible from a standing position, meaning you don't need to bend down to see them. For people with manual dexterity problems the Bosch WAS32466 (7) also came out on top in the CAI tests. Little force was needed to open the door and controls were easy to get a grip of and push, with only a small amount of power required to operate the electronic program selector. The visually impaired should consider the Bosch WAS24466 (8). While this Bosch came just top of the scores, all three Bosch washing machines scored highly in this test. The dispenser is easy to fill with good wide openings to all compartments. The indicator lights are large and bright, with the label close by, and there is a good contrast between labelling and the background, making it easier to see.
USING THE TABLE The more stars the better. SPECIFICATION Price: Typical retailers price if you shop around. Capacity: The maximum load of washing you can fit in the machine. Size: Hoses and any other external equipment are included. Spin speed: Some machines have adjustable spin speeds, so we give the highest here. Energy label: Based on a 60 wash, these are the manufacturer's energy efficiency ratings for energy efficiency, washing performance and spin drying. 'A' is the most energy efficient.
TEST PERFORMANCE Running cost: How expensive it is to run the machine. Cotton 40: Standard 40 cotton wash using a standard detergent. Easycare: Standard program for synthetics and mixed loads using a standard detergent. Cotton 30: 30 cotton wash using a commercial 30 detergent. Rinse: How much detergent is left on the clothes at the end of the cycle. Spin drying: How much water is left in the clothes at the end of the cycle. Convenience: How easy the machine is to load and unload, to use the detergent dispenser and how clear the user instructions are. Noise: How noisy the machine is.

WHICH? TEST PERFORMANCE

cotton 30 cotton 40 (h:m) (3.5%) easycare (h:m) (2.5%) rinse (11%) spin drying (10%) energy consumption (10%) wwww wwww www www www wwww wwww wwww wwww wwww wwww wwww wwww wwww www wwww wwww wwwww www wwww water consumption( 10%) wwww wwww wwww wwww wwww wwww wwww wwww wwww wwww wwww wwww wwww wwww wwww www wwww wwww ww ww convenience (10%) noise (5%)

SCORE %

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choice buys

1 ZanussiElectrolux ZWF14581W/S 450 The Choice Buy ZanussiElectrolux ZWF14581 comes in white with quite a reasonable price tag. It gave superb cleaning results in all categories with both the default settings and Zanussi's Jetsystem + wash in the CAI tests. So you know whatever wash settings you choose your clothes are going to come out clean. It was also one of the quietest machines on test. It features a unique night wash program, which holds the spin cycles until morning making it even quieter while still allowing you to take advantage of cheaper electricity during the night. It has an LCD screen which allows you to clearly see what stage in the cycle your machine is at. This otherwise fantastic machine is let down slightly by its rinsing so if you have a sensitivity to detergent consider using an extra spin cycle. Capacity 7kg Spin speed 1400rmp Energy label AAB 40 Cotton 2hr 03min Easycare 1hr 21min Colours White Delay start Yes 20hrs 2 Electrolux EWN14991W/S 595 This machine is available in white (W) at the above price and also in silver (S) for the slightly more expensive 650. It also has the largest drum of the Choice Buys, at 8kg, making it a good choice for large families. While the 40 and easycare washes produced excellent results this machine really shone on the 30 program, allowing you to save electricity and money. Spin drying was also impressive, meaning a shorter drying time once the clothes are out of the machine. This Electrolux is also equipped with a Time Manager facility allowing you to adapt the length of the washing cycle to the time you have available. It also has a handy LCD display. Capacity 8kg Spin speed 1400rpm Energy label AAA 40 Cotton 2hr 18min Easycare 1hr 20min Colours White, silver Delay start Yes 20hrs 3 Electrolux EWN13570W/S 459 The Choice Buy Electrolux EWN13570WS gives excellent cleaning results on the 40 and easycare washes, but is let down slightly by the 30 cycle. It does however give good rinsing results, important for removing as much detergent from your clothes as possible. The machine also features a drum which is tilted slightly backwards, allowing for easier loading and unloading, and is one of the quieter machines we tested. It has an LCD screen to keep you up-to-date on the wash progress. As with the other Choice Buy Electrolux (2), this machine features Time Manager, allowing you to choose the length of time for the wash. Capacity 6kg Spin speed 1300rpm Energy label AAB 40 Cotton 1hr 58min Easycare 1hr 21min Colours White Delay start Yes 20hrs 5 Siemens WM12E44S 1009 This Siemens is the most expensive of our Choice Buy washing machines, costing nearly twice as much as most of the other Choice Buys. It produced fantastic results at low temperatures which is great if you want to switch to 30 without compromising cleaning efficiency. If you're in a hurry, the easycare cycle takes just 55 minutes, although cleaning results aren't quite as impressive for this cycle. It comes in a stainless steel finish and is very stylish looking, much more elegant than some of its white counterparts. It has an LCD screen that allows you to keep an eye on wash progress. Despite the price this machine might be for those of you who don't want to compromise on cleaning performance to get a great looking machine. Capacity 6kg Spin speed 1200rpm Energy label AAB 40 Cotton 2hr 13min Easycare 55min Colours Silver Delay start Yes 19hrs

The Choice Buy Zanussi-Electrolux ZWF14581W/S gave superb cleaning results in all categories.
6 ZanussiElectrolux ZWF12070W/S 350 This is the cheapest of our Choice Buys, yet still gives great 4 Whirlpool AWO/D 5516 cleaning results, so 440 it's perfect if you're This Choice Buy Whirlpool on a budget. It gave excellent cleaning even gives results on the easycare adequate rinsing, cycle. The 40 cycle also removing more The Choice Buy Zanussi-Electrolux produced good results. The detergent from the ZWF12070W/S has an easycare cycle clothes than other delay start feature allows that takes just over an hour. you to delay your wash by machines, which is up to 23 hours, the longest of all our Choice important for people with sensitive skin. Its Buys. This allows you to take advantage of quick, with the easycare cycle taking just over cheaper electricity during the night. The LCD an hour. As with our other Zanussi-Electrolux display tells you how long is left before the (1) Choice Buy, it has a night wash program wash is ready. It has a 30 minute quick wash which allows you to wait until the morning to program, among others, allowing you to enter the noisier spin cycle. This is a great quickly wash lightly soiled items. It was also feature if you live in an apartment, as it won't quiet on both the wash and spin cycles. disturb yours or anyone elses sleep. Capacity 6kg Spin speed 1200rpm Capacity 6kg Spin speed 1200rpm Energy label AAB 40 Cotton 1hr 59min Energy label AAB 40 Cotton 1hr 22min Easycare 1hr 25min Colours White Easycare 1hr 04min Colours White, silver Delay start Yes 23hrs Delay start Yes 9hrs

THE LENGTHS WE GO TO

Since we last brought you a report on washing machines (see Consumer Choice, August 2007, p308) we have changed the types of soilings, or stains, used in the CAI tests. Consumer Choice is now using, among others, blood, milk, ink and olive oil. These soilings are added to specially prepared cloth which is put into the wash with shirts, towels, pillowcases and other items. To measure how much of these soilings have been removed, after three wash cycles a spectrophotometer is used to see how much light now penetrates the soils and therefore how much of the soil has been removed.

Essential Reports

Choosing a

washing machine

TESTED

2 S ST BUY BE

Best Buy washing machines, washer-dryers and detergents
INDEPENDENT EXPERT ADVICE YOU CAN TRUST

Inside

15 Installation and maintenance

A quick guide

16 Brand reliability 19 Detergents
16 brands that we know all too well We compare common types of detergent Liquids, powders and liquitabs

Letter from the editor

Welcome to the Which? guide to choosing a washing machine. Buying a washing machine is far from simple there are so many models and features that may or may not improve your wash. Weve tested 136 machines and identified 22 Best Buys to make the task easier. And we explain the jargon, take a look at powders, liquids and tablets, and test washer-dryers. Whether its giving advice on setting up your TV or choosing the right dishwasher, Which? gives you all the facts you need to make the decision thats best for you. We test more products more rigorously and in greater depth than anyone else, so you can be sure that youre getting the best information available. And we cut through the techno-babble to give you clear, no-nonsense advice thats easy to understand. But the most important thing about us is that we are totally independent. Nobody pays us we take no advertising or freebies, and we buy all our products at full price, just like you. Were funded by consumers, for consumers. So we can tell it like it is and give you the straight facts good or bad. Neil Fowler Editor, Which?
20 Detergent Best Buys 23 Detergent features explained

Contents

03 How to buy
How to choose the right washing machine What to look out for when buying a machine 22 machines that will get to grips with grease, grime and gunge Taking 124 models for a spin round the Which? labs
And commonly asked questions
24 How we test detergents
Fat, protein and vegetables must be removed if a detergent is to achieve Best Buy status Get rid of those hard-to-remove stains Are these the solution if you have space for one machine only? Get rid of those hard-to-remove stains

05 Features explained

25 Best Buy stain removers 26 Washer-dryers
06 Best Buy washing machines
12 How we test washing machines 13 Washing machine test results
Prices and scores of every machine we tested Choose the right temperature
27 Features explained & FAQs 28 Best Buy washer-dryers
Three top scoring washer-dryers, but be prepared for a compromise These machines are really put through the mill with piles of washing and drying to do
14 Using your washing machine
29 How we test washer-dryers

About Which?

Which? is a non-profit-making organisation that aims to make consumers as powerful as the organisations they deal with in their daily lives. Which? campaigns to get a fairer deal for all consumers on a wide range of issues, tests more than 2,000 products a year and publishes the results of this rigorous testing and expertise in a wide range of magazines and books, and through an online subscription service and new digital store. Which? is entirely independent we take no ads or freebies and pay full price for everything we test. As a result, Which? is the number one independent source
Independent expert advice you can trust
of buying advice in the UK, with more than one million customers. services that achieve the highest results after rigorous testing by Which?.

WHICH? DONT Dont Buys BUY These are products

Best Buys

Which? aims to help you choose the best goods and services. The nationally WHICH? BEST recognised Which? BUY Best Buy is awarded only to products or
that perform extremely poorly in one or more of our key tests, or that achieve very low test scores.
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Features explained

We explain the washing machine features to look out for get the lowdown on capacity, spin speeds and extra functions
A typical family uses its washing machine five days a week, so drum capacity is getting larger and spin speeds higher to get the washing done more quickly.
I Capacity High-capacity washing machines are useful in large households or for bulky items such as duvets. Heavy users (who do more than five washes a week) are also more likely to need a larger-capacity machine. Check out the table below to find out how much washing you can fit in each size of drum. I Water and energy Water and energy use per kilogram of washing may be lower for large machines, but only when you fill them to capacity if you don't fill them completely, you'll waste water. I Spin speed Many machines feature 1,400, 1,600 or 1,800rpm spin speeds rather than the more common 1,200rpm, and this helps save time on the line or energy use in the tumble dryer by removing more water. However, you'll usually pay extra for this feature, and 1,200rpm is adequate for most loads.

Convenient features

The importance of the folllowing features will depend on how you use your washing machine.
I Extra rinsing This feature is useful for people with eczema, sensitive skin or allergies. An extra rinse removes more detergent from the washing check our Best Buys on p6 for details on rinsing.
A typical family uses its washing machine five days a week
I Variable spin speed Woollens, handwash-only clothes and delicate items can be damaged by high spin speeds. If the default spin speed for your washing machine is higher than 1,000rpm, it can useful to be able to reduce it for these items. I Delayed start Some washing machines let you set a wash to start after a specified number of hours. For example, you can select an overnight wash to take advantage of cheaper electricity rates. The amount of time a program can be delayed varies between one and 24 hours. I Electronic display A digital display lets you know what stage a wash program has reached and how long it has left to run. Some newer machines are fitted with liquid crystal display (LCD) touchscreens. However, you'll have to pay more for these models, and they don't necessarily make the washing machine easier to use. I Overdosing Some more expensive models include overdosing. If too much detergent is detected in a wash, the machine will automatically add an extra rinse cycle.

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What size drum do you need?
Size Capacity 6 small towels 2 pillowcases 6 t-shirts 2 sheets 2 pairs of jeans 14 socks 6 small towels 2 pillowcases 10 t-shirts 2 sheets 4 pairs of jeans 14 socks 8 small towels 5 pairs of jeans 30 socks 4 pillow cases 3 sheets 15 t-shirts Verdict Under normal circumstances, a 6kg load is large enough for most households
7.5kg provides an opportunity to squeeze in an extra pair of jeans or two
10kg is more than double the load a typical user would wash in one go
Washing machine test results
Price () Score Price () Score Price () Score
WASHING MACHINES AEG-ELECTROLUX L12510Vi AEG-ELECTROLUX L52810 AEG-ELECTROLUX L62810 AEG-ELECTROLUX L64810 AEG-ELECTROLUX L74810 AEG-ELECTROLUX L86810 ARISTON A1237 BAUMATIC BFWE1470W BAUMATIC BTWM5 BAUMATIC BTWM6 BEKO WMA510 BEKO WMA510S BEKO WMA620 BEKO WMA657W BEKO WMA727S BEKO WMA727W BEKO WMA745 BOSCH WAE 2416 Classixx BOSCH WAE 2416S Classixx BOSCH WAE 24465 Exxcel BOSCH WAE24363 Classixx BOSCH WAE24467 Exxcel BOSCH WAE2446B Exxcel BOSCH WAE2446S Exxcel BOSCH WAE28363 Classixx BOSCH WAS 24466 Logixx BOSCH WAS 32466 Logixx BOSCH WFX i2840 BOSCH WLX 24162 CANDY AQ1000 CANDY CM1146 CANDY CWB110 CANDY GO1282 CANDY GO1482 CDA CI330 CREDA W200FW DAEWOO DWD1410D ELECTRA E6620W ELECTROLUX EWF12108W ELECTROLUX EWN13570W Inspire ELECTROLUX EWN14991S Insight ELECTROLUX EWN14991W Insight GORENJE WA61121 GORENJE WA62121 GORENJE WA63141 HAIER HWC1460 TVE HAIER HWC1460 TVEME HOOVER HNL7126 HOOVER HNL71463D
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HOOVER HNL7166 HOOVER HNL8146 HOOVER VHD812 HOOVER VHD8142 HOOVER Vision HD8122 HOTPOINT Aqualtis AQGD169S HOTPOINT Aqualtis AQXXL129 HOTPOINT Aquarius WF320 HOTPOINT Aquarius+ WF645 HOTPOINT BWM129 HOTPOINT First Edition FEW12 HOTPOINT WF321 Aquarius HOTPOINT WF326 Aquarius HOTPOINT WF541 Aquarius HOTPOINT WF546 HOTPOINT WT721 HOTPOINT WT741 (Graphite) HOTPOINT WT741 Ultima HOTPOINT WT746 Ultima HOTPOINT WT960 Ultima HOTPOINT WT965 Ultima INDESIT Moon SIXL145 INDESIT Moon SIXL145S INDESIT WIA121 INDESIT WIB111 INDESIT WIE127 INDESIT WIE147 INDESIT WIL 133 INDESIT WIL 143 INDESIT WIL123 S INDESIT WIL144SP INDESIT WIXE127 INDESIT WIXL123 INDESIT WIXL123S INDESIT WM12 / X JOHN LEWIS JLBIWM1401 JOHN LEWIS JLWM1203 JOHN LEWIS JLWM1407 LG WM12331 FD K LG WM12336FD LG WM-14311FD LG WM1437BFD LG WM1437LFD LG WM1437PFD LG WM1437RFD LG WM1437SFD LG WM1437WFD LG WM14440TDS LG WM14445TDS MATSUI MWM145

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MAYTAG MAF9501AE MAYTAG MAF9501AES MIELE W 2809i WPM MIELE W1512 MIELE W1514 MIELE W1714 SERVIS M6312 SERVIS M6500 SERVIS M6500S SERVIS M6654 SERVIS M6654S SERVIS M6802 SERVIS M6854 SIEMENS WM12E44S SIEMENS WM14S493 SMEG WMF16AX TRICITY BENDIX AW1201 TRICITY BENDIX AW1401 WHIRLPOOL AWM 9000 6th sense WHIRLPOOL AWO/D AS128 AquaSteam WHIRLPOOL AWO/D4705 WHIRLPOOL AWO/D5516 WHIRLPOOL AWO/D5716 WHIRLPOOL AWO10761 WHIRLPOOL AWO3571 WHIRLPOOL SCW1012 WHITE KNIGHT WK1200 ZANUSSI ZT1012 ZANUSSI-ELECTROLUX ZJ1218 ZANUSSI-ELECTROLUX ZWC1300W ZANUSSI-ELECTROLUX ZWF12070S ZANUSSI-ELECTROLUX ZWF12070W ZANUSSI-ELECTROLUX ZWF1221 ZANUSSI-ELECTROLUX ZWF1221S ZANUSSI-ELECTROLUX ZWF1451W ZANUSSI-ELECTROLUX ZWF14581
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Different scores

Some machines in the table were tested using a previous test program. Thats because we changed our testing in the latter part of 2007, which means that, although you can generally compare older results with the latest machines weve tested, the results don't directly correspond. However, each score still gives a good indication of the overall performance of a washing machine.
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