DATASHEET
AXIS 212PTZ/212PTZ-V Network Cameras
Full overview and instant zoom - without moving parts.
> Full overview > Instant Pan/Tilt/Zoom > 3x zoom > No moving parts > Vandal-resistant
AXIS 212 PTZ/212 PTZ-V are no ordinary PTZ cameras. They are the only PTZ network cameras that provide full overview, and instant, one-click pan/tilt/zoom - with maintained sharp image resolution. And its all done without moving parts, so theres no wear and tear. In short, its a whole new definition of PTZ.
A full 140 field of view provides video of the entire monitored area. Conventional PTZ cameras can view only one part of the whole video scene at a time. Zooming in from full overview to close-up is instant, in one-step clicks. Theres no delayed reaction. Pan and tilt functions work in the same way. Many cameras cannot deliver an overview with sharp resolution, nor maintain resolution when zooming. AXIS 212 PTZ network cameras, with their 3x zoom, maintain sharp images at all times. AXIS 212 PTZ network cameras are unique in using a wide-angle lens and a 3 megapixel sensor to achieve PTZ functionality. No moving parts are needed, which means no wear and tear. AXIS 212 PTZ-V has a vandal-resistant casing that provides effective protection against tampering as no part can be forcibly moved. AXIS 212 PTZ/212 PTZ-V are easy to install with built-in Power over Ethernet and an angled wall mount.
Technical specifications AXIS 212PTZ/212PTZ-V Network Cameras
Camera Models Image sensor Lens Minimum illumination Shutter time Pan/Tilt/Zoom AXIS 212 PTZ: Tamper-resistant casing AXIS 212 PTZ-V: Vandal-resistant casing 1/2 progressive scan CMOS 3.1 Megapixel F1. 8, fixed iris, focal length: 2.7 mm Angle of view, horizontal: vertical: 10 lux wide mode, 20 lux tele mode 1/10000 s to 1/5 s 3x zoom, 0.1 s from wide to tele 20 preset positions 70 pan 52 tilt Max speed 400/s Guard Tour Designed for continuous movement MPEG-4 Part 2 (ISO/IEC 14496-2) Motion JPEG 160x90 to 640x480 Up to 30 fps in VGA at max. zoom Up to 30 fps in VGA at max. zoom Simultaneous MPEG-4 and Motion JPEG Controllable frame rate and bandwidth VBR/CBR MPEG-4 Compression, color, brightness, sharpness, white balance, exposure control, fine tuning of behavior at low light Text and image overlay Two-way, half-duplex AAC LC 8 kHz 32 kbit/s G.711 PCM 64 kbit/s G.726 ADPCM 32 or 24 kbit/s Built-in microphone, external microphone input or line input, line level output Network Security Supported protocols Password protection, IP address filtering, HTTPS encryption, IEEE 802.1X network access control IPv4/v6, HTTP, HTTPS, QoS Layer 3 DiffServ, FTP, SMTP, Bonjour, UPnP, SNMPv1/v2c/v3 (MIB-II), DNS, DynDNS, NTP, RTSP, RTP, TCP, UDP, IGMP, RTCP, ICMP, DHCP, ARP, SOCKS
System integration Open API for software integration, including VAPIX Application from Axis Communications available at www.axis.com Programming Interface Intelligent video Video motion detection, audio detection Alarm triggers Alarm events Video buffer General Casing Processors and memory Power Connectors Operating conditions Approvals Intelligent video and external input File upload via FTP, HTTP and email Notification via email, HTTP and TCP External output activation 9 MB pre- and post alarm AXIS 212 PTZ-V: 1000 kg (2200 lb) impact-resistant casing ARTPEC-A, 32MB RAM, 8MB Flash 4.9 5.1 V DC max 3.6 W Power over Ethernet IEEE 802.3af Class 1 RJ-45 Ethernet 10BaseT/100BaseTX PoE, DC jack Terminal block for 1 alarm input and 1 output 3.5 mm mic/line in, 3.5 mm line out C (F) Humidity 20 80% RH (non-condensing) EN 55022 Class B, EN 55024, EN 61000-3-2, EN 61000-3-3, FCC Part 15 Subpart B Class BVCCI Class B, ICES-003 Class B, C-tick AS/NZS CISPR 22, EN 60950 Power supply: UL, CSA AXIS 212 PTZ: 504 g (1.1 lb.) AXIS 212 PTZ-V: 660 g (1.5 lb.) Power supply, mounting and connector kits, angled wall mount, Installation Guide, CD with installation tools, recording software and Users Manual, Windows decoder 1-user license

Video Video compression Resolutions Frame rate MPEG-4 Frame rate Motion JPEG Video streaming Image settings Audio Audio streaming Audio compression Audio input/ output
Weight Included accessories
More information is available at www.axis.com

Dimensions

77 mm (3.0")

212 PTZ

Optional accessories
AXIS 295 Video Surveillance Joystick Vertical tilt adaptor

127 mm (5")

144 mm (5.7")

212 PTZ-V

132 mm (5.2")

94 mm (3.7")

89 mm (3.5")
For information on AXIS Camera Station and video management software from Axis Application Development Partners, see www.axis.com/products/video/software/
2008 Axis Communications AB. AXIS COMMUNICATIONS, AXIS, ETRAX, ARTPEC and VAPIX are registered trademarks or trademark applications of Axis AB in various jurisdictions. All other company names and products are trademarks or registered trademarks of their respective companies. We reserve the right to introduce modifications without notice.

34051/EN/R1/0812

www.axis.com

AMC audio controls

AXIS 212 PTZ/-V can transmit audio to clients using either the built-in microphone or a connected external microphone and can play audio received from clients via a connected speaker. There are audio controls for controlling the microphone and the client computers speaker output. These controls are only available when audio is enabled, see AXIS Media Control, on page 9 and Audio Settings, on page 19. See also the AMC Users Manual for more information at: http://www.axis.com/techsup/software/amc/ Click the Speaker and Microphone buttons to switch the sound off and on for the speaker and microphone, respectively.
Use the sliders to control the volume on the speaker and microphone. The volume can be set between 0 and 100. When using Half-duplex mode, this button toggles between allowing you to speak and listen. The first icon indicates that you can talk and the speaker connected to the camera will play your voice. The second indicates that you will hear audio from the camera. Simplex - Network Camera speaker only - the speaker connected to AXIS 212 PTZ/-V will play audio transmitted from any web client. This mode requires you to use the push to talk button. Simplex - Network Camera microphone only - transmits audio from AXIS 212 PTZ/-V to any web clients. This can be used in remote monitoring, web attractions etc., to provide live audio from a monitored situation. Note: External microphones and speakers are optional items and are not included with the product.
AXIS 212 PTZ/-V - Video Streams

Video Streams

AXIS 212 PTZ/-V provides several different image and video stream formats. The type to use depends on your requirements and on the properties of your network. Unicasting is communication between a single sender and a single receiver over a network. This means that the video stream goes independently to each user, and each user gets their own stream. Multicast is bandwidth-conserving technology that reduces bandwidth usage by simultaneously delivering a single stream of information to multiple network users. The Live View page in AXIS 212 PTZ/-V provides access to Motion JPEG and MPEG-4 video streams, as well as to single JPEG images. Other applications and clients can also access these video streams/images directly, without going via the Live View page.

How to stream MPEG-4

Deciding on the combination of protocols and methods to use depends on your viewing requirements, and on the properties of your network. Unicast RTP This unicast method (RTP over UDP) should be Unicasting is used for video streaming, so that your first consideration for live unicast video, there is no video traffic on the network until a especially when it is important to always have client connects and requests the stream. an up-to-date video stream, even if some Note that there are a maximum of 20 simultaneimages are dropped. ous unicast connections. This unicast method (RTP tunneled over RTSP) is useful as it is relatively simple to configure firewalls to allow RTSP traffic. This unicast method can be used to traverse firewalls. Firewalls are commonly configured to allow the HTTP protocol, thus allowing RTP to be tunneled. This method (RTP over UDP) should be used for live multicast video. The video stream is always up-to-date, even if some images are dropped. Multicasting provides the most efficient usage of bandwidth when there are large numbers of clients viewing simultaneously. A multicast broadcast cannot however, pass a network router unless the router is configured to allow this. It is not possible to multicast over the Internet, for example. Note also that all multicast viewers count as one unicast viewer in the maximum total of 10 simultaneous connections.

AXIS 212 PTZ/-V - Audio Settings

Audio Settings

AXIS 212 PTZ/-V can transmit audio to clients using either the built-in microphone or a connected external microphone and can play audio received from clients via a connected speaker. Note: The speaker connected to the audio output must have a built-in amplifier, for example, PC speakers.

Client PC

Internal microphone

TCP/IP Network

An example of a network using AXIS 212 PTZ/-V cameras to transmit audio and video across the network.
This section describes how to configure the basic audio settings for AXIS 212 PTZ/-V, for example, set the communication mode and adjust the sound levels in the microphone and speaker connected to the camera. Enable Audio - Check this box to enable audio in AXIS 212 PTZ/-V. Audio Channels - The Half-duplex mode transmits and receives audio in both directions, but only in one direction at a time. This means that you must select when to receive or transmit audio with the push-to-talk button. To speak, press and hold the button (check that the microphone is not muted). When done speaking, release the button and you will receive audio from the other end of the connection. Note that the push-to-talk button is configured from AMC, see AXIS Media Control, on page 9. It is also possible to configure the push-to-talk button so that it toggles between speaking and listening modes. When selecting the Simplex - Network Camera speaker only mode, the speaker connected to the camera will play audio, but no audio will be transmitted from the camera to other web clients. This could be used to for example, provide spoken instructions to a person seen in the camera. This mode requires you to use the push-to-talk button. Simplex - Network Camera microphone only mode transmits audio only from AXIS 212 PTZ/-V to web clients. It will not receive audio from any other web clients. This can be used in remote monitoring, web attractions etc., to provide live audio, as well as video, of a monitored situation. When using half-duplex, the Send the sound from the active client to all other clients option transmits the audio signal from the client that is talking to all the other clients. Audio Input - Audio from an external microphone or a line source can be connected to the Audio in connector of AXIS 212 PTZ/-V. The audio source must be set to Microphone or Line depending on the connected device. The Enable microphone power option provides DC power for an external microphone. If using a small electret condenser microphone such as a clip-on mic or a PC microphone, this option needs to be enabled.

Action Buttons

Show manual trigger button - When displayed on the Live View page, clicking these buttons (On and Off) manually starts and stops all events that are configured to trigger in this way. Show snapshot button - Enabling the display of the Snapshot button allows users to save a Motion JPEG snapshot from the video stream by clicking the button. This button is mainly intended for use with browsers other than Internet Explorer (IE), or when otherwise not using AXIS Media Control (AMC) to view the video stream. AMC provides its own snapshot button.
AXIS 212 PTZ/-V - Live View Config User-defined Links
Enter a descriptive name and enter the URL in the provided field. The link will appear on the Live View page. User-defined CGI links can be used to issue HTTP API requests, for example, PTZ commands. Example: 1. Check Show custom link 1. 2. Enter a descriptive name, for example, CAM START. 3. Select the Use as cgi link radio button and enter the cgi link in the field:
http://192.168.0.125/axis-cgi/com/ptz.cgi?continuouspantiltmove=-30,-30
4. Check Show custom link 2. 5. Enter a descriptive name, for example, CAM STOP. 6. Select the Use as cgi link radio button and enter the cgi link in the field:
http://192.168.0.125/axis-cgi/com/ptz.cgi?continuouspantiltmove=0,0
7. These links will appear in the web interface and can be used to control the PTZ camera. For more information on the Axis HTTP API, see the Support / Developer pages on the Axis Website at http://www.axis.com Please see the online help for further details.

User-defined links

HTML Examples
You can add live video from AXIS 212 PTZ/-V to your own web site. The camera can transmit a Motion JPEG stream to up to 20 simultaneous connections, although an administrator can restrict this to fewer. If MPEG-4 is set as video format, multicasting is used and the video stream will be available for an unlimited number of viewers connected to the parts of the network where multicast is enabled. Please note that a separate MPEG-4 license is required for each viewer. Select the preferred Video Format from the drop down list. The available options are Motion JPEG, MPEG-4 using AMC and MPEG-4 using QuickTime. The Motion JPEG selection has additional settings for Image type, Image size and other optional settings to configure the video stream to suit your Web page. Click Update once satisfied. The camera generates the required source code for your configuration. Copy this code and paste it into your own Web page code.

TCP Server

Receives notification messages
For details on each setting, please see the online help
available from each web page.
When the setup is complete, the connection can be tested by clicking the Test button (the connection test takes approximately 10 seconds).

Event Types

An Event Type describes how and when the camera will perform certain actions.
AXIS 212 PTZ/-V - Event Configuration Example: If somebody passes before the camera
and an event that uses motion detection has been configured to act on this, the camera can record and save images to an FTP server, and send a notification e-mail to a pre-configured e-mail address. Images can be sent as e-mail attachments.

Triggered Event

A Triggered event can be activated by: a push button connected to the cameras input port detected movement in a configured motion detection window a manually activated action, for example, from an action button in the web interface audio that is for example, louder than a specified level on restart (reboot) after for example, power loss
How to set up a triggered event
This example describes how to set up the camera to upload images when e.g the main door is opened: 1. Click Add triggered on the Event types page. 2. Enter a descriptive name for the event, for example, Main door open. 3. Set the priority - High, Normal or Low (see the online help). 4. Set the Respond to Trigger. parameters for when the event will be active, for example, only after office hours. 5. Select the trigger alternative from the Triggered by. drop-down list, for example, select Input ports, for a sensor connected to the door. 6. Set the When Triggered. parameters, i.e. define what the camera will do if the main door is opened for example, upload images to an FTP server or send an e-mail notification. 7. Click OK to save the Event in the Event Types list. Please see the online help Note: Up to 10 event types can be configured in the camera, and up to 3 of these can be configured to upload images. Files names can be formatted according to specific requirements. See File Naming & Date/Time Formats online help. for descriptions of each available option.
Pre-trigger and Post-trigger buffers
This function is very useful when checking to see what happened immediately before and/or after a trigger, for example, 30 seconds before and/or after a door was opened. Check the Upload images checkbox under Event Types > Add Triggered. > Triggered by. to expand the web page with the available options. All uploaded images are JPEG images. Include pre-trigger buffer - contains images stored internally in the server from the time immediately preceding the trigger. Check the box to enable the pre-trigger buffer, enter the desired length of time and specify the required image frequency. Include post-trigger buffer - contains images from the time immediately after the trigger. Configure as for pre-trigger. Notes: Pre-trigger and Post-trigger buffers will be lost if the connection to the event server fails. Maximum length of the pre-/post-buffer depends on the video image size and selected frame rate. If the pre- or post-buffer is too large for the network cameras internal memory, the frame rate is reduced and no images will be uploaded. If this occurs, an entry will be created in the unit's log file.

802.1x

IEEE 802.1x is a standard for port-based Network Admission Control providing secure authentication of wired and wireless network devices. IEEE 802.1X is based on EAP (Extensible Authentication Protocol). To access a network protected by IEEE 802.1x, devices must authenticate themselves. The authentication is performed by a third-party entity called an authentication server, typically a RADIUS server, examples of which are FreeRADIUS and Microsoft Internet Authentication Service. In Axis implementation, the network device and the authentication server authenticate themselves with the help of digital certificates using EAP-TLS (Extensible Authentication Protocol - Transport Layer Security). The certificates are provided by a Certification Authority (CA). You need: a CA certificate to validate the identity of the authentication server a CA-signed client certificate and a private key to authenticate the network device
To allow the network device to access a network protected by IEEE 802.1X: 1. Obtain a CA certificate, a client certificate and a client private key (contact your network administrator). 2. Go to Setup > System Options > Security > 802.1X and upload the CA certificate, the client certificate and the client private key. 3. Under Settings, select the EAPOL version, provide your EAP identity and private key password. 4. Check the box to enable 802.1X and click Save. Certificates CA certificate - The CA certificate is used to validate the identity of the authentication server. Enter the path to the certificate directly, or locate the file using the Browse button. Then click Upload. To remove a certificate, click Remove. Client certificate and Client private key - The client certificate and private key are used to authenticate the network device. They can be uploaded as separate files or in one combined file (e.g. a PFX file or a PEM file). Use the Client private key field if uploading one combined file. For each file, enter the path to the file, or locate the file using the Browse button. Then click Upload. To remove a certificate, click Remove. Settings EAPOL version - Select the EAPOL version (1 or 2) as used in your network switch. EAP identity - Enter the user identity (maximum 16 characters) associated with your certificate. Private key password - Enter the password (maximum 16 characters) for the private key. Enable 802.1x - Check the box to enable the IEEE 802.1X protocol.

Date & Time

Current Server Time - displays the current date and time (24h clock). The time can be displayed in 12h clock format in the Overlay (see below). New Server Time - Select your time zone from the drop-down list. If you want the server clock to automatically adjust for daylight savings time, select Automatically adjust for daylight saving time changes. From the Time Mode section, select the preferred method to use for setting the time: Synchronize with computer time - sets the time from the clock on your computer. Synchronize with NTP server - the camera will obtain the time from an NTP server every 60 minutes. Set manually - this option allows you to manually set the time and date. Note: If using a host name for the NTP server, a DNS server must be configured under TCP/IP settings. See Network > TCP/IP below. Date & Time Format Used in Images - specify the formats for the date and time (12h or 24h) displayed in the video streams. Use the predefined formats or use your own custom date and time formats. See Advanced File Naming & Date/Time Formats in the online help for information on how to create your own file formats.

NAT traversal (port mapping) - A broadband router allows devices on a private network (LAN) to share a single connection to the Internet. This is done by forwarding network traffic from the private network to the outside i.e. the Internet. Security on the private network (LAN) is increased since most broadband routers are pre-configured to stop any attempts to access the private network (LAN) from the public network/Internet. Use NAT traversal when your AXIS 212 PTZ/-V is located on an intranet (LAN) and you wish to make it available from the other (WAN) side of a NAT router. With NAT traversal properly configured, all HTTP traffic to an external HTTP port in the NAT router will be forwarded to the camera.

LAN (intranet)

Broadband (NAT) router

WAN (internet)

Notes: For NAT traversal to work, this must also be supported by the broadband router. The broadband router has many different names: NAT router, Network router, Internet Gateway, Broadband sharing device or Home firewall but the essential purpose of the device is the same.
Enable/Disable - When enabled, AXIS 212 PTZ/-V will attempt to configure port mapping in a NAT router on your network, using UPnP. Note that UPnP must be enabled in the camera (see System Options > Network > UPnP). AXIS Internet Dynamic DNS Service - Use this free service to assign a host name (user-friendly name) for easy access to your camera. If the IP address of the camera or NAT router changes, the AXIS Internet Dynamic DNS Service will automatically be updated with the new IP address. Use manually selected NAT router - Select this option to manually select a NAT router and enter the IP address for the router in the field provided. If a router is not manually specified, AXIS 212 PTZ/-V will automatically search for NAT routers on your network. If more than one router is found, the default router will be selected. Alternative HTTP port - Select this option to manually define an external HTTP port. Enter the port number in the field provided. If no port is entered here a port number will automatically be selected when NAT traversal is enabled. Notes: An alternative HTTP port can be used/be active even if NAT traversal is disabled. This is useful if for example, your NAT router does not support UPnP and you need to manually configure port forwarding in the NAT router. If a manually selected port is already in use, another will automatically be selected. When the port is selected automatically it will be displayed in this field. This can be changed by entering a new port number and clicking Save.
FTP - The FTP server running in AXIS 212 PTZ/-V enables the upload of for example, new firmware, user applications, etc. Check the box to enable the service. RTSP - The RTSP protocol allows a connecting client to start an MPEG-4 stream. Enter the RTSP port number to use. The default setting is 554. Network Traffic - The default connection setting is Auto-negotiate, which means that the correct speed is automatically selected. If necessary, you can set the connection speed by selecting it from the drop-down list: 10BaseT (Half/Full Duplex), or 100BaseTX (Half/Full Duplex).

SMTP (email)

Enter the host names or addresses for your primary and secondary mail servers in the fields provided, to enable the sending of notifications and image/video email messages from the camera to predefined addresses via SMTP. If your mail server requires authentication, check the box for Use authentication to log in to this server and enter the necessary information.
The Simple Network Management Protocol (SNMP) allows remote management of network devices. Depending on the level of security required, select the version of SNMP to use. The three levels of security are: SNMP V1 - includes no security. SNMP V2c - uses very simple security. The community name can be specified as a password for read or read/write access to all supported SNMP objects. The community is the group of network devices using SNMP. SNMP V3 - provides encryption and secure passwords. HTTPS must be enabled.
AXIS 212 PTZ/-V - System Options Traps for SNMP v1/v2
Traps are used by the camera to send messages to a management system for important events or status changes. Select Enable traps to activate trap reporting. Enter the email address the trap message is to be sent to, and specify the Trap community that should receive the message. There are four types of traps available for the network camera. Cold start Warm start Link up Authentication failed SNMP V3 - provides encryption and secure passwords. HTTPS must be enabled. To use traps with SNMP v3 an SNMP v3 management application is required. If the Enable SNMP v3 option is enabled, provide the Initial user password. Note that the initial password is activated only when HTTPS is enabled and can only be set once. If HTTPS is enabled, SNMP v1 and SNMP v2c should be disabled. When SNMP configuration is ready, click Save to use the new settings or Reset to return to the default values.
The camera includes support for UPnP, which is enabled by default. If also enabled on your computer, the camera will automatically be detected and a new icon will be added to My Network Places. Note: UPnP must also be enabled on your Windows XP. To do this, open the Control Panel from the Start Menu and select Add/Remove Programs. Select Add/Remove Windows Components and open the Networking Services section. Click Details and then select UPnP as the service to add.
These settings are the port range, IP address, port number (video and audio), and Time-To-Live value to use for the video stream(s) in multicast MPEG-4 format. Only certain IP addresses and port numbers should be used for multicast streams. For more information, please see the online help.

Bonjour

AXIS 212 PTZ/-V includes support for Bonjour. When enabled, the camera is automatically detected by operating systems and clients that support Bonjour.

Ports & Devices

I/O Ports - the pinout, interface support and the control and monitoring functions provided by this connector are described in The I/O Terminal Connector, on page 40.

Log Level for Log Files - From the drop-down list, select the level of information to be added to the Log file. Log Level for Email - From the drop-down list, select the level of information to send as email and enter the destination email address.
Scripting - This is a powerful and advanced function that enables the use of custom scripts.

Caution!

Improper use may cause unexpected behavior or even cause loss of contact with the unit. If a script does cause problems, reset the unit to its factory default settings. A backup file may be of use to return the unit to its latest configuration. Axis strongly recommends that you do not use this function unless you fully understand the consequences. Axis support does not provide assistance for problems with customized scripts. For more information, please visit the Developer pages at www.axis.com/developer Plain Config - This function is for the advanced user with experience of Axis network camera configuration. All parameters can be set and modified from this page. Help is available from the standard help pages.
Resetting to the Factory Default Settings
To reset the camera to the original factory default settings, go to the System Options > Maintenance web page (as described in Maintenance, on page 38) or use the Control button on the underside of the camera (see page 6) as described below:

Using the Control Button

To reset the camera to the factory default settings using the Control Button: 1. 2. 3. 4. 5. Disconnect the power adapter. Press and hold the Control button while reconnecting the power. Keep the Control button pressed until the Status Indicator color changes to amber (this may take up to 15 seconds). Release the Control button. When the Status Indicator changes to Green (which may take up to 1 minute), the process is complete and the camera has been reset. The unit will now have the default IP address 192.168.0.90
Note: Resetting to the factory default settings using the Control Button will cause all parameters (including the IP address) to be reset. Refer to Maintenance, on page 38 for other methods that do not reset the IP address.

Upgrading the Firmware

When you upgrade the firmware with a file from Axis Web site, your camera will receive the latest available functionality. Always read the upgrade instructions and release notes available with each new release, before updating the firmware.
1. Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis Web site at www.axis.com/techsup 2. Go to Setup > System Options > Maintenance in the cameras Web pages. 3. In the Upgrade Server section, browse to the desired firmware file on your computer. Click Upgrade. Notes: Preconfigured and customized settings will be saved when the firmware is upgraded (as long as the same features are available in the new firmware) although this is not guaranteed by Axis Communications. After starting the upgrade process, always wait at least 5-10 minutes before restarting the camera, even if you suspect the upgrade has failed. Your dealer reserves the right to charge for any repair attributable to faulty upgrading by the user.
The software tool AXIS Camera Management can be used for multiple upgrades. Please visit Axis website at www.axis.com for more information.
Emergency Recovery Procedure
If power or the network connection to the camera is lost during the upgrade, the process will fail and the unit will become unresponsive. A flashing red Status LED indicates a failed upgrade. To recover the unit, follow the steps below. The serial number is found on the label attached to the bottom of the camera. 1. UNIX/Linux - From the command line, type the following: arp -s <IP address of camera> <Serial number> temp ping -s 408 <IP address of camera> Windows - From a command/DOS prompt, type the following: arp -s <IP address of camera> <Serial number> ping -l 408 -t <IP address of camera> 2. If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping. 3. Open a browser and type in the cameras IP address. In the page that appears, use the Browse button to select the upgrade file to use, for example, axis212ptz.bin. Then click the Load button to restart the upgrade process. 4. After the upgrade has completed (1-10 minutes), the unit will automatically restart and show a steady green on the Power and Status LEDs and flashing green or amber on the Network LED. 5. Referring to the installation guide, reinstall the camera. If the emergency recovery procedure does not get the camera up and running again, please contact Axis support at www.axis.com/techsup/

Axis Support

If you contact Axis support, please help us to help you solve your problems, by providing the server report, the log file and a brief description of the problem. Server Report - go to Setup > System Options > Support Overview. The server report contains important information about the server and its software, as well as a list of the current parameters. The Log file is available from Setup > System Options > Logs & Reports. The Log file records events in the unit since the last system restart and can be a useful diagnostic tool when troubleshooting.

Symptoms, Possible Causes and Remedial Actions
Problems setting the IP address
Try the installation again. The IP address must be set within two minutes after power has been applied to the camera. Ensure the Ping length is set to 408. See the Installation Guide. The camera is located on a different If the IP address intended for the camera and the IP address of your computer are subnet located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an appropriate IP address. The IP address is being used by another Disconnect the camera from the network. Run the Ping command. (In a Comdevice mand/DOS window, type ping and the IP address of the unit). If you receive: Reply from <IP address>: bytes = 32; time = 10 ms.. - this means that the IP address may already be in use by another device on your network. You must obtain a new IP address and reinstall the unit. If you see: Request timed out - this means that the IP address is available for use with your camera. In this case, check all cabling and reinstall the unit. Possible IP address conflict with The static IP address in the camera is used before the DHCP server sets a a dynamic another device on the same subnet address. This means that if the same default static IP address is also used by another device, there may be problems accessing the camera. To avoid this, set the static IP address to 0.0.0.0.
When using ARP/Ping The camera cannot be accessed from a browser The IP address has been changed by DHCP
Other networking problems
1) Move the camera to an isolated network or to one with no DHCP or BOOTP server. Set the IP address again, using the AXIS IP Utility (see the Installation Guide) or the ARP/Ping commands. 2) Access the unit and disable DHCP in the TCP/IP settings. Return the unit to the main network. The unit now has a fixed IP address that will not change. 3) As an alternative to 2), if dynamic IP address via DHCP or BOOTP is required, select the required service and then configure IP address change notification from the network settings. Return the unit to the main network. The unit will now have a dynamic IP address, but will notify you if the address changes. Test the network cable by connecting it to another network device, then Ping that device from your workstation. See the instructions above. To configure your broadband router to allow incoming data traffic to the camera: Enable the NAT-traversal feature which will attempt to automatically configure the router to allow access to the camera. This is enabled from Setup > System Options > Network > TCP/IP Advanced. Check the Internet firewall with your system administrator. Check if you need to configure the default router settings. Check that the correct network interface is selected in the AMC control panel applet (network tab). Check that the relevant MPEG-4 connection methods are enabled in the AMC control panel applet (network tab). In the AMC control applet, select the MPEG-4 tab and click the button Set to default MPEG-4 decoder. Check with your network administrator that the multicast addresses used by the camera are valid for your network. Check with your network administrator to see if there is a firewall preventing viewing. Check if your router supports multicasting, or if the router settings between the client and the server need to be configured. The TTL (Time To Live) value may need to be increased.

Camera is accessible locally, but not externally Broadband router configuration
Firewall protection Default routers required Problems with the MPEG-4 format No MPEG-4 displayed in the client
No multicast MPEG-4 displayed in the client
Multicast MPEG-4 only accessible by local clients
Color depth set incorrectly on clients. Set to 16-bit or 32-bit color. If text overlays are blurred, or if there are other rendering problems, you may need to enable Advanced Video Rendering from the MPEG-4 tab in the AMC control panel applet. Ensure that your graphics card is using the latest device driver. The latest drivers can usually be downloaded from the manufacturer's web site. Color saturation is different in MPEG-4 Modify the settings for your graphics adapter. Please see the adapter's documentaand Motion JPEG tion for more information. Lower frame rate than expected Reduce number of applications running on the client computer. Check with the system administrator that there is enough bandwidth available. See also the online help. Check in the AMC control panel applet (MPEG-4 tab) that video processing is not set to Decode only I frames. Lower the image resolution. Lost or poor images in pre-trigger buf- Make sure that Cyclic refresh under Setup > Video & Image > Advanced > MPEG-4 fer (MPEG-4 video stream) is disabled. Image degeneration Decrease the GOV length, see the online help for more information.
Poor rendering of MPEG-4 images The Power indicator is not constantly lit Faulty power supply A firmware upgrade has been interrupted or the firmware has otherwise been damaged No images displayed on web page Problem with AMC (Internet Explorer only)
Check that you are using an AXIS PS-L power supply. See the Emergency Recovery Procedure above.
The Status indicator LED is flashing red and the camera is inaccessible
To enable the updating of video images in Microsoft Internet Explorer, set your browser to allow ActiveX controls. Also, make sure that AXIS Media Control (AMC) component is installed on your workstation. Installation of additional ActiveX com- Configure your camera to use a Java applet for updating the video images under ponent restricted or prohibited Live View Config > Layout > Default Viewer for Internet Explorer. See the online help for more information.
Video/Image problems, general Image too dark or too light Decreased image quality in zoomed in view Missing images in uploads Slow image update Poor performance

Check the video image settings. See the online help on Video and Image Settings. The camera requires sufficient light to deliver good image quality in zoomed in view. Better indoor lighting will increase image quality. This can occur when trying to use a larger image buffer than is actually available. Try lowering the frame rate or the upload period. Configuring, for example, pre-buffers, motion detection, high-resolution images, high frame rates, etc, will reduce the performance of the camera. Poor performance may be caused by for example, heavy network traffic, multiple users accessing the unit, low performance clients, use of features such as Motion Detection, Event handling, Image rotation other than 180 degrees. In Display Properties, configure your screen to show at least 65000 colors, i.e. at least 16-bit. Using only 16 or 256 colors will produce dithering artifacts in the image. Limited click-in-image functionality in QuickTime, use the pan, tilt, zoom toolbars instead.
Poor quality snapshot images Screen incorrectly configured on your workstation No Pan Tilt Zoom movement Problem with QuickTime Browser freezes Netscape 7.x or Firefox 1.4 (or later) can Lower the image resolution. sometimes freeze on a slow computer Problems uploading files Limited space
There is only limited space available for the upload of your own files. Try deleting existing files to free up space.
Motion Detection triggers unexpectedly Changes in luminance
Motion detection is based upon changes in luminance in the image. This means that if there are sudden changes in the lighting, motion detection may be triggered mistakenly. Lower the sensitivity setting to avoid problems with luminance. Check the sound card in the PC. Ensure that the mute button is not pressed and the volume settings are correct. Check that the correct Audio Input source is selected under Setup > Audio > Source. Select Microphone for the internal microphone or for a connected external microphone. Select Line for a connected line in source. The volume of the microphone is either too high or too low. Change the volume for the microphone in the toolbar on the Live View page. Too many users/clients connected to the camera may affect the sound quality adversely. Try limiting the number of clients allowed to connect under Basic Configuration > Users. Reduce the number of listeners and viewers and decrease the image resolution and compression. It is recommended that the camera's time setting is synchronized with an NTP Server. This is enabled under System Options > Date & Time. Check that the correct Audio Input source is selected under Setup > Audio > Source. Select Microphone for the internal microphone or for a connected external microphone. Select Line for a connected line in source. Audio break-up (stuttering audio) can be reduced using the Audio Buffer in AXIS Media Control. Right-click the video image and select Settings and Audio. A higher audio buffering level will reduce audio break-up, but may introduce a noticeable lag in audio transmission.

Sockets - Sockets are a method for communication between a client program and a server program over a network. A socket is defined as the endpoint in a connection. Sockets are created and used with a set of programming requests or function calls sometimes called the sockets application programming interface (API). SSL/TSL (Secure Socket Layer/Transport Layer Security) - These two protocols (SSL is succeeded by TSL) are cryptographic protocols that provide secure communication on a network. SSL is commonly used over HTTP to form HTTPS, as used for example, on the Internet for electronic financial transactions. SSL uses public key certificates to verify the identity of the server. Subnet/subnet mask - A subnet is an identifiably separate part of an organization's network. Typically, a subnet may represent all the machines at one geographic location, in one building, or on the same local area network (LAN). Having an organization's network divided into subnets allows it to be connected to the Internet with a single shared network address. The subnet mask is the part of the IP address that tells a network router how to find the subnet that the data packet should be delivered to. Using a subnet mask saves the router having to handle the entire 32-bit IP address; it simply looks at the bits selected by the mask. Switch - A switch is a network device that connects network segments together, and which selects a path for sending a unit of data to its next destination. In general, a switch is a simpler and faster mechanism than a router, which requires knowledge about the network and how to determine the route. Some switches include the router function. See also Router. TCP (Transmission Control Protocol) - TCP is used along with the Internet Protocol (IP) to transmit data as packets between computers over the network. While IP takes care of the actual packet delivery, TCP keeps track of the individual packets that the communication (for example, requested a web page file) is divided into, and, when all packets have arrived at their destination, it reassembles them to re-form the complete file. TCP is a connection-oriented protocol, which means that a connection is established between the two end-points and is maintained until the data has been successfully exchanged between the communicating applications. Telnet - Telnet is a simple method with which to access another network device, for example, a computer. The HTTP protocol and the FTP protocols allow you to request specific files from remote computers, but do not allow you logon as a user of that computer. With Telnet, you log on as a regular user with whatever privileges you may have been granted for specific applications and data residing on that computer. TVL (TV Lines) - A method of defining resolutions in analog video. UDP (User Datagram Protocol) - UDP is a communications protocol that offers limited service for exchanging data in a network that uses the Internet Protocol (IP). UDP is an alternative to the Transmission Control Protocol (TCP). The advantage of UDP is that it is not required to deliver all data and may drop network packets when there is for example, network congestion. This is suitable for live video, as there is no point in re-transmitting old information that will not be displayed anyway. Unicast - Communication between a single sender and a single receiver over a network. A new connection is established for each new user. URL (Uniform Resource Locator) - An address on the network. USB - (Universal Serial Bus) A plug-and-play interface between a computer and peripheral devices, for example, scanners, printers, etc. Varifocal lens - A varifocal lens provides a wide range of focal lengths, as opposed to a lens with a fixed focal length, which only provides one. VPN (Virtual Private Network) - This creates a secure tunnel between the points within the VPN. Only devices with the correct key will be able to work within the VPN. The VPN network can be within a company LAN (Local Area Network), but different sites can also be connected over the Internet in a secure way. One common use for VPN is for connecting a remote computer to the corporate network, via for example, a direct phone line or via the Internet. VOP (Video Object Plane) - A VOP is an image frame in an MPEG-4 video stream. There are several types of VOP: - An I-VOP is complete image frame. - A P-VOP codes the differences between images, as long as it is more efficient to do so. Otherwise it codes the whole image, which may also be a completely new image. WAN (Wide-Area-Network) - Similar to a LAN, but on a larger geographical scale. W-LAN (Wireless LAN) - A wireless LAN is a wireless local area network that uses radio waves as its carrier: where the network connections for end-users are wireless. The main network structure usually uses cables. Web server - A Web server is a program, which allows Web browsers to retrieve files from computers connected to the Internet. The Web server listens for requests from Web browsers and upon receiving a request for a file sends it back to the browser. The primary function of a Web server is to serve pages to other remote computers; consequently, it needs to be installed on a computer that is permanently connected to the Internet. It also controls access to the server whilst monitoring and logging server access statistics. WEP (Wireless Equivalent Privacy) - A wireless security protocol, specified in the IEEE 802.11 standard, which is designed to provide a wireless local area network (WLAN) with a level of security and privacy comparable to that usually expected of a wired LAN. Security is at two different levels; 40-bit and 128-bit encryption. The higher the bit number, the more secure the encryption. WINS (Windows Internet Naming Service) - Part of the Microsoft Windows NT Server, WINS manages the association of workstation names and locations with IP addresses, without the user or administrator having to be involved in each configuration change. WPA-PSK (Wi-Fi Protected Access - Pre-Shared Key) - This wireless encryption method uses a pre-shared key (PSK) for key management. Keys can usually be entered as manual hex values, as hexadecimal characters, or as a Passphrase. WPA-PSK provides a greater degree of security than WEP. Zoom lens - A zoom lens can be moved (zoomed) to enlarge the view of an object to show more detail.