Data Sheet

Cisco SPA962 6-Line IP Phone with 2-Port Switch Cisco Small Business IP Phones
IP Phone with Color Display Enhances Business Communication Requirements Highlights
Full-featured 6-line business-class IP phone supporting Power over Ethernet 802.3af Connects directly to an Internet telephone service provider or to an IP PBX Dual switched Ethernet ports, speakerphone, caller ID, call hold, conferencing, and more Appealing 4-inch, true color LCD
Comprehensive Interoperability and SIP-Based Feature Set
Based on Session Initiation Protocol (SIP), the Cisco SPA962 has been tested to ensure comprehensive interoperability with equipment from leading voice over IP (VoIP) infrastructure suppliers, enabling service providers to quickly roll out competitive, feature-rich services to their customers. With hundreds of features and configurable service parameters, the Cisco SPA962 addresses the requirements of traditional business users while taking full advantage of IP telephony. Features such as easy station moves and shared line appearances (across local and geographically dispersed locations) are just some of the many capabilities of this phone.
Carrier-Grade Security, Provisioning, and Management
The Cisco SPA962 uses standard encryption protocols to provide secure remote provisioning and unobtrusive in-service software upgrades. Secure remote provisioning tools offer detailed performance measurement and troubleshooting, enabling network providers to deliver high-quality support to their subscribers. Remote provisioning also saves service providers the time and expense of managing, preloading, and reconfiguring customer premises equipment. Stylish and functional in design, the Cisco SPA962 VoIP telephone is a must for businesses using a hosted IP telephony service, an IP PBX, or a large-scale IP Centrex deployment. The SPA962 uses industry-leading VoIP technology from Cisco to deliver a high-quality IP phone that is unparalleled in features, value, and support. Standard features on the Cisco SPA962 include six active lines, dual switched Ethernet ports, support for 802.3af Power over Ethernet (PoE), a high-resolution color display, a speakerphone, and a 2.5-mm headset port. Each line can be configured independently to use as a unique phone number (or extension) or can be configured to use a shared number that is assigned to multiple phones. The power supply for the SPA962 is sold separately and is required if PoE capability is not implemented.
2009 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.

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Figure 1.
Cisco SPA962 6-Line IP Phone with 2-Port Switch
Cisco SPA962 Key Telephone Functions and Features
Up to six lines with independent configuration and registration Highly secure call support: SIP over Transport Layer Security (TLS), and Secure Real-Time Transport Protocol (SRTP)

Line status: active line indication, name and number Menu-driven user interface, with support for multiple languages Digits dialed with number auto-completion Shared/bridged line appearance** High-quality speakerphone Call hold Music on hold** Call waiting Caller ID name and number Outbound caller ID blocking Call transfer: attended and blind Call conferencing Automatic redial On-hook dialing Call pickup: selective and group** Call park and unpark** Call swap Call back on busy Call blocking: anonymous and selective Call forwarding: unconditional, no answer, on busy Hot line and warm line automatic calling Call logs (60 entries each) list calls made, answered, and missed Redial from call logs Personal directory with auto-dial (100 entries) Do not disturb (callers hear busy signal)

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Uniform Resource Identifier (URI) (IP) dialing support (vanity numbers) On-hook default audio configuration (speakerphone and headset) Multiple ring tones with selectable ring tone per line Called number with directory name matching Call number using name, via directory matching or caller ID Subsequent incoming calls with calling name and number Date and time with intelligent daylight savings support Call duration and start time stored in call logs Call timer Name and identity (text) displayed at startup Distinctive ringing based on calling and called number 10 user-downloadable ring tones: Speed dialing Configurable dial/numbering plan support, per line Intercom** Group paging** DNS SRV and multiple A records for proxy lookup and proxy redundancy Syslog, debug, report generation, and event logging Built-in web server for administration and configuration with multiple security levels Automated provisioning, multiple methods: up to 256-bit encryption: (HTTP, HTTPS, Trivial File Transfer Protocol [TFTP])
Option to require administrator password to reset unit to factory defaults
**Feature requires support by SIP server

Other Features

Hardware
320 x 240 true color, 4-inch LCD Six illuminated call appearance line buttons with tricolor LEDs LED indicates line state: active, idle, on hold, unregistered Line LED configurable to 13 different states (on/off, color, flash) Dedicated illuminated buttons for: Audio mute on/off Headset on/off Speakerphone on/off
Four soft-key buttons 4-way rocking directional knob for menu navigation Support for up to two attached attendant consoles, adding up to 64 programmable buttons Voicemail message waiting indicator light Voicemail message retrieval button

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Dedicated hold button Settings button for access to feature, setup, and configuration menus Volume control rocking up/down knob controls handset, headset, speaker, ringer Standard 12-button dialing pad High-quality handset and cradle Built-in high-quality microphone and speaker Headset jack: 2.5 mm LED test function Two Ethernet LAN ports with integrated Ethernet switch: 100BASE-T RJ-45 802.3af-compliant PoE Optional 5 VDC universal (100240V) switching: power supply is ordered separately

Regulatory Compliance

FCC, CE, Class B Canadian ICES-003, A-Tick Certification

Security

Password-protected system, preset to factory default Password-protected access to administrator and user-level features HTTPS with factory-installed client certificate HTTP digest: encrypted authentication via MD5 (RFC 1321) Up to 256-bit Advanced Encryption Standard (AES) encryption

Documentation

Quick-start installation and configuration guide User guide Administration guide Provisioning guide: for service providers only

Package Contents

Cisco SPA962 IP phone, handset, and stand Handset cord RJ-45 Ethernet cable Quick installation guide Power supply is ordered separately; models PA100-NA, PA100-EU, PA100-UK, PA100-AU

Specifications

Table 1 contains the specifications for the Cisco SPA962. Table 2 compares the Cisco SPA962 with other Cisco Small Business IP Phones.

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Table 1.
Specifications for the Cisco SPA962 6-Line IP Phone with 2-Port Switch
MAC address (IEEE 802.3) IPv4 - Internet Protocol v4 (RFC 791) ARP - Address Resolution Protocol DNS - A record (RFC 1706), SRV record (RFC 2782) DHCP Dynamic Host Configuration Protocol Client (RFC 2131) ICMP - Internet Control Message Protocol (RFC 792) TCP - Transmission Control Protocol (RFC 793) UDP - User Datagram Protocol (RFC 768) RTP - Real Time Protocol (RFC 1889, 1890) RTCP - Real Time Control Protocol (RFC 1889) DiffServ - Differentiated Services (RFC 2475) Type of Service - ToS (RFC 791, 1349) VLAN tagging 802.1p/Q - Layer 2 quality of service (QoS) SNTP - Simple Network Time Protocol (RFC 2030)

Data Networking

SIP v2 (RFC 3261, 3262, 3263, 3264) SIP over TLS SRTP SIP proxy redundancy: dynamic via DNS SRV, A records Reregistration with primary SIP proxy server SIP support in Network Address Translation NAT networks (including serial tunnel [STUN]) SIPFrag (RFC 3420) Codec name assignment Voice algorithms: G.711 (A-law and -law), G.726 (16/24/32/40 kbps), G.729 A, G.723.1 (6.3 kbps, 5.3 kbps) Dynamic payload support Adjustable audio frames per packet Dual-tone multifrequency (DTMF): in-band and out-of-band (RFC 2833) (SIP INFO) Flexible dial plan support with interdigit timers IP address/URI dialing support Call progress tone generation Jitter buffer - adaptive Frame loss concealment VAD - voice activity detection with silence suppression Attenuation/gain adjustments VMWI - voicemail waiting indicator - via NOTIFY, SUBSCRIBE Caller ID support (name and number) Third-party call control (RFC 3725)

Provisioning, Administration, and Maintenance
Integrated web server provides web-based administration and configuration Telephone keypad configuration via display menu/navigation Automated provisioning and upgrade via HTTPS, HTTP, TFTP Asynchronous notification of upgrade availability via NOTIFY Nonintrusive, in-service upgrades Report generation and event logging Statistics transmitted in BYE message Syslog and debug server records configurable per line

Physical Interfaces

Two 100BASE-T RJ-45 Ethernet ports (IEEE 802.3, including 802.3af) Handset: RJ-9 connector Built-in speakerphone and microphone Headset 2.5-mm mono jack

Power Supply

Power supply is optional and is purchased as a separate line item Models: PA100-NA, PA100-EU, PA100-UK, PA100-AU DC voltage: +5 VDC 2.0A Switching type (100240V) automatic

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Indicator Lights/LED
6 line buttons with associated tricolor LED Line LED state indication: active, idle, on hold, unregistered Speakerphone on/off button with LED Headset on/off button with LED Mute button with LED Message waiting indicator LED Voicemail message retrieval button Hold button LED test function
Dimensions (W x H x D) Unit Weight Operating Temperature Storage Temperature Operating Humidity Storage Humidity
8 x 7.63 x 7.50 in. (203 x 194 x 191 mm) 2.4 lb (1.088 kg) 41~113F (5~45C) 13~185F (25~85C) 10 to 90% Non-condensing 10 to 90% Non-condensing

Table 2.

Model SPA901 SPA921 SPA922 SPA941 SPA942 SPA962
Cisco Small Business IP Phone Comparison Chart
Voice Lines Ethernet Ports High- Resolution Graphical Display No Yes Yes Yes Yes Color PoE Support No No Yes No Yes Yes
Cisco Limited Warranty for Cisco Small Business Series Products
This Cisco Small Business product comes with a 2-year limited hardware warranty with return to factory replacement. In addition, Cisco offers software application updates for bug fixes and telephone technical support at no charge for the first 12 months following the date of purchase. To download software updates, go to: http://www.cisco.com/go/smallbiz. Product warranty terms and other information applicable to Cisco products are available at http://www.cisco.com/go/warranty.

For More Information

For more information on Cisco Small Business products and solutions, visit: http://www.cisco.com/smallbusiness.

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Printed in USA

C78-525356-00

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Linksys 962 User Guide

Linksys SPA962 User Guide

Table of Contents

Table of Contents.....2 Introduction....3
The Linksys SPA962 IP Phone..... 3
Web Portal....3 Telephony Toolbar....4 Document Format....4 Feature Functionality....4 Feature Functionality....5
Account Codes - Verified..... 5 Account Codes Unverified..... 5 Ad-Hoc 3-Way Conference Calling..... 5 Call Forward Always..... 6 Call Forward Busy...... 7 Call Forward No Answer..... 7 Call Park..... 7 Call Park Retrieve..... 8 Call Pickup...... 8 Directed Call Pickup..... 8 Call Return...... 8 Call Transfer Blind...... 9 Call Transfer Consult..... 9 Call Transfer To Voicemail..... 9 Call Waiting...... 10 Cancel Call Waiting Per Call..... 10 Caller ID Blocking Per Call..... 10 Caller ID Delivery Per Call..... 10 Dialing...... 11 Do Not Disturb...... 11 Hold....... 12 Last Number Redial...... 12 Push-to-Talk...... 13 Speed Dial 100..... 13 Speed Dial 8...... 13 Voicemail...... 14

Zayo Managed Services

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Introduction

The purpose of this document is to inform Zayo Managed Services users on how use the Linksys SPA962 Phone with their Hosted PBX Service. Each feature available with the Professional Seat will be described along with instructions on how to use the feature. Some users may not have all of the functionality described in this document. Seat type purchased determines which features are available.
The Linksys SPA962 IP Phone

Web Portal

The Zayo Managed Services Web Portal is a robust online tool used to configure calling features such as selective call forward and find-me/follow-me. While many features can be activated using the phone, you may want to explore the Web Portal to fully enjoy all of the powerful call management tools available. Please see your companys Administrator for access to the Web Portal. Zayo Managed Services Linksys SPA962 User Guide Page 3 of 14

Telephony Toolbar

The Telephony Toolbar is a software application for Microsoft Outlook, Microsoft Internet Explorer, or Mozilla Firefox and can be used to configure calling features such as do-not-disturb and call forward, and can also be used for a wide variety of click to call features. The Telephony Toolbar complements the Web Portal and allows users easy access to often used calling features. Please see your companys Administrator for more information on the Telephony Toolbar.

Document Format

Below is an example of how each feature will be presented and examined in this document.
FEATURE NAME AND DESCRIPTION STEP BY STEP INSTRUCTIONS FOR USING THE FEATURE STEP BY STEP INSTRUCTIONS FOR EXTENDED FEATURE FUNCTIONALITY

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Feature Functionality

Account Codes - Verified

Requires a user to enter a unique number that identifies to which account an outbound call should be assigned.

Using the Feature

1. 2. 3. 4. GO OFF HOOK. Dial the NUMBER of the party you wish to call. An IVR will instruct you to enter your Account Code. Once your code is entered the call will connect.

Account Codes Unverified

Allows a user to enter a unique number to identify to which account an outbound call should be assigned.
1. GO OFF HOOK. 2. Press *02. 3. An IVR will instruct you to enter your Account Code. You will hear a stutter dial tone then a normal dial tone. 4. Dial the NUMBER of the party you wish to call.
Ad-Hoc 3-Way Conference Calling
Allow a user to make a three-way conference call.

1. During an active call, press the CONF soft key. This will place the current caller on hold and provide dial tone. 2. Dial the NUMBER of the party you wish to add. 3. When the party answers, press the CONF soft key to add this party to the existing call.

Extended Functionality

Hang Up and Leave the Two Remote Parties Joined 1. To leave a 3-way conference call, but leave the two remote parities joined, press the JOIN soft key. 2. This leaves the two remote parties joined together while hanging up your phone.

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Call Forward Always
Allow a user to redirect all incoming calls to another phone number. Users have the option to activate and deactivate the service by using the soft keys, or by dialing a feature code. NOTE: The user must use the same method to turn the function off that they used to turn the function on. Otherwise, the system will not recognize the off command.
Activate: Using the Soft Keys 1. Press the FORWARD soft key. 2. Enter the forwarding NUMBER with the KEYPAD. 3. A stutter tone will sound indicating the forwarding number has been programmed. 4. CALLS FORWARDED message and CLR FWD soft key appear on the screen as reminders that call forward always has been activated.
Forwarding will only forward incoming calls for the primary telephone number on the phone. If there are other telephone numbers in addition to the primary number on the phone, using the FORWARD soft key will cause incoming calls to the primary to be forwarded; however, incoming calls for other the other telephone numbers will continue to ring on the phone.
Deactivate: Using the Soft Keys 1. Press the CLR FWD soft key. 2. The CALLS FORWARDED message on the screen will go away and the FORWARD soft key appears. Activate: Using the Feature Code 1. GO OFF HOOK 2. Press *72 3. Follow the IVR instructions.
When enabling call forwarding using the * feature code, incoming calls are forwarded on the Zayo system instead of being sent to your phone. There will be no indication on your phone that call forwarding has been enabled. You will need to remember that call forwarding was enabled and will need to be disabled. You can disable call forwarding by dialing a * feature code or using the Telephony Toolbar or logging into the Web portal.
Deactivate: Using the Feature Code 1. GO OFF HOOK 2. Press *73

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Call Forward Busy
Enable a user to redirect calls to another destination when the users line is busy. Normally, a call would be directed to a users voicemail.
Activate: 1. GO OFF HOOK 2. Press *90 3. Follow the IVR instructions. Deactivate 1. GO OFF HOOK 2. Press *91

Call Forward No Answer

Enable a user to redirect calls to another destination when an incoming call is not answered within a specified number of rings. Normally, a call would be directed to a users voicemail.
Activate: Using the Feature Code 1. GO OFF HOOK 2. Press *92 3. Follow the IVR instructions. Deactivate: Using the Feature Code 1. GO OFF HOOK 2. Press *93

Call Park

Enables a user to place a call on hold and allow a user to pick up the call at another phone.
1. During an active call, press the HOLD button. This will place the caller on hold. 2. Dial *68. 3. Follow the IVR instructions. Zayo Managed Services Linksys SPA962 User Guide Page 7 of 14

Call Park Retrieve

This feature enables a user to pickup a call that has been placed on hold using the Call Park feature.
1. GO OFF HOOK 2. Press *88. 3. Follow the IVR instructions.

Call Pickup

This feature enables a user to pickup a call that is coming in on another users line. The other users line must be in the same pickup group with the user activating the feature. Pickup groups are pre-configured by the System Administrator.
1. GO OFF HOOK 2. Press *98.

Directed Call Pickup

This feature enables a user to pickup a call that is coming in on another users line without being specifically assigned to a common group. The other users line must also have the Directed Call Pickup feature assigned to it.
1. GO OFF HOOK 2. Press *97 plus the extension that you wish to pickup.

Call Return

Allows a user to call back the last number that called their line, regardless of whether or not the phone was answered.
1. GO OFF HOOK 2. Press *69.

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Last Call Return Soft Key 1. Press the Call Rtn soft key, if displayed. Using the Call Directory 1. Press the SETUP button. 2. Select CALL HISTORY menu option. 3. Select ANSWERED CALLS or MISSED CALLS menu option. 4. Highlight phone number and press the DIAL soft key.

Call Transfer Blind

Allow incoming calls to be transferred to another line without consultation with the receiving party.

1. During the call, press the RIGHT NAVIGATION key then press the BLINDXFER soft key. 2. Enter the transfer NUMBER and then press the DIAL soft key.

Call Transfer Consult

Allow incoming calls to be transferred to another line with consultation with the receiving party.
1. During the call, press the TRANSFER soft key. This will place the caller on hold and provide dial tone. 2. Enter the transfer NUMBER with the KEYPAD. 3. When the second party picks up you may consult with them. 4. Press the TRANSFER soft key to transfer the call. 5. Press the flashing red LINE key to return to the first caller without transferring the call.
Call Transfer To Voicemail
Allow incoming calls to be transferred to any users voicemail.
1. During the call, press the HOLD button. This will place the caller on hold. 2. Dial *55 3. Follow the IVR instructions. Press the # key to send the caller to your own voicemail box. To send the caller to another voicemail box, enter the desired extension followed by the # key.

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Call Waiting
This feature enables a user to answer a call when engaged in another call. When a second call is received while a user is engaged in a call, the user is informed via a call waiting tone.
Retrieving the Second Call 1. When another call rings in, a waiting tone will sound and the caller information will appear on screen. 2. Press the blinking red LINE key to answer the call. The party you were previously speaking with will be put on-hold. Getting Back to the First Call 1. Press the flashing red LINE key that has the caller on hold. 2. This places the other call on hold.
Cancel Call Waiting Per Call
Allow users to turn off call waiting on a call-by-call basis.
1. GO OFF HOOK. 2. Press *70. You will hear a stutter dial tone then a normal dial tone. 3. Dial the NUMBER of the party you wish to call.
Caller ID Blocking Per Call
Allow users to block their caller ID on a call-by-call basis.
1. GO OFF HOOK. 2. Press *67. You will hear a stutter dial tone then a normal dial tone. 3. Dial the NUMBER of the party you wish to call.

Caller ID Delivery Per Call
Allow users to deliver their caller ID on a call-by-call basis when they have turned on the Caller ID Blocking feature within the Web Portal.

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1. GO OFF HOOK. 2. Press *65. You will hear a stutter dial tone then a normal dial tone. 3. Dial the NUMBER of the party you wish to call.

Dialing

Allow a user to make a call.
Placing a Call 1. Pick up HANDSET, press the LINE KEY, or press the SPEAKERPHONE KEY. 2. Enter the number you wish to call.
Predialing a Number 1. Without taking the phone off-hook, dial the NUMBER you wish to call using the KEYPAD. 2. Press the DIAL soft key.

Do Not Disturb

Allow users to set their station as unavailable so that incoming calls are given a busy treatment. Depending on how the user has set up their busy treatment, the callers will be directed to voicemail or forwarded to another line. NOTE: The user must use the same method to turn the function off that they used to turn the function on. Otherwise, the system will not recognize the off command.
Activate: Using the Phones Keys 1. Press the DND soft key. 2. Do Not Disturb message will appear on the screen.
the phone number is shared on another phone, enabling Do Not Disturb on the phone will simply turn on silent ring and does not make it busy. Calls may still be answered on any phone sharing the phone number. The Do Not Disturb button will place all line appearances into Do Not Disturb.
Deactivate: Using the Phones Keys 1. Press the CLR DND soft key. Zayo Managed Services Linksys SPA962 User Guide Page 11 of 14
Linksys SPA962 User Guide 2. The Do Not Disturb message will be removed from the screen. Activate: Using the Feature Code 1. GO OFF HOOK 2. Press *78 Deactivate: Using the Feature Code 1. GO OFF HOOK 2. Press *79
Allows user to place a call on hold and retrieve it.
Activate 1. Press the HOLD button. Deactivate 1. Press the flashing red LINE key.
If the phone number is shared on another phone, you can put a call on-hold and take the call off-hold at the other phone that is sharing the phone number.

Last Number Redial

Allow the user to redial the last number dialed with a feature code or a button.
1. Press the REDIAL soft key. 2. Select number to redial from the Redial List. 3. Press the DIAL soft key.
1. GO OFF HOOK 2. Press *66.

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Push-to-Talk
Provides intercom-like functionality. This feature allows a user to dial another station where the system will request the destination station to automatically answer. For this feature to work (called station automatically answers via the speakerphone), the called station must support an enhanced calling protocol. The calling station must also be in the called partys Push-to-Talk allowed access list.
Activate: Using the Feature Code 1. Pick up HANDSET or press the SPEAKERPHONE KEY. 2. Dial *50. You will hear a stuttered dial tone then a normal dial tone. 3. Dial the extension of the phone you want to intercom.

Speed Dial 100

Allow a user to use a feature code and 2 digits to complete a call.
Configure 1. GO OFF HOOK. 2. Press *75. You will hear a stuttered dial tone then a normal dial tone. 3. Using the KEYPAD Enter the Speed Dial 100 Code 00-99 plus the NUMBER you want to associate with it and then press the # key. 4. The IVR will notify you whether or not the programming was successful. Use 1. GO OFF HOOK. 2. Press # 3. Press the Speed Dial 100 Codes 00-99.

Speed Dial 8

Allow a user to hit only one button to complete a call.
Configure 1. GO OFF HOOK. 2. Press *74. You will hear a stuttered dial tone then a normal dial tone.

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Linksys SPA962 User Guide 3. Using the KEYPAD Enter the Speed Dial 8 Code 2-9 plus the NUMBER you want to associate with it and then press the # key. 4. The IVR will notify you whether or not the programming was successful. Use 1. GO OFF HOOK 2. Press the Speed Dial 8 Code 2-9 using the KEYPAD. 3. Press the DIAL soft key.

Voicemail

Allow a user to hear messages left in their voicemail box.
From your desk phone 1. Press the MESSAGES button. 2. At the voice prompt, enter your PASSWORD. 3. To navigate, follow the IVR choices. From Outside the Office: 1. Dial your phone NUMBER. 2. When the voice mail system answers, press the * key. 3. Enter your phones EXTENSION. 4. Enter your PASSWORD. 5. To navigate, follow the IVR choices.
Menu Save Delete Replay Message / Skip Envelope Fast Forward Rewind Play Message Envelope Call Back Sender Go to Menu 2 Key # 9

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