BlackBerry basics troubleshooting
No application opens when I press a Convenience key
Verify that you have not deleted the application that you assigned to the key. Assign a different application to the key.
Some features are not available on my device
Depending on your wireless service plan or the type of email account that is associated with your BlackBerry device, some features might not be available on your device.
If your device is associated with an email account that uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If a system administrator has set an option for you, a red lock indicator appears beside the option field. For more information about the features that are available on your device, contact your system administrator or wireless service provider.

Shortcuts

Phone shortcuts
To answer a call, press the Send key. To insert a plus sign (+) when typing a phone number, hold 0. To add an extension to a phone number, press the X key. Type the extension number. To assign a speed dial number to a key, on the Home screen or in the phone, hold the key. To turn on the speakerphone during a call, press the period (.) key. To turn off the speakerphone during a call, press the period (.) key. To check your voice mail, hold 1. To type a letter in a phone number field, hold the Alt key. Use the multi-tap input method to type the letter. To move to the top of the Phone screen, press the Space key. To view the last phone number that you typed in the phone, press the Space key and the Enter key. To dial the phone number, press the Send key. To view your contact list in the phone, press the Space key. Hold the Send key. To switch phone numbers, in the phone, click your active phone number. Click a phone number.
Camera and video camera shortcuts
To take a picture or record a video, press the Right Convenience key. To change the flash mode for a picture or to turn on low-light mode for a video, press the Space key. To zoom in to a subject before taking a picture, press the Volume Up key. To zoom out from a subject before taking a picture, press the Volume Down key.

Message shortcuts

In a message To reply to a message, press the exclamation point (!) key. To reply to all, press the question mark (?) key. To forward a message, press the period (.) key. To move to the last cursor position after you close and reopen a received message, press 5. In a message list To open a highlighted message, press the Enter key. To compose a message from a message list, press the comma (,) key. To view received messages, press the Alt key and 3. To view call logs, press the Alt key and the period (.) key. To view voice mail messages, press the Alt key and 7. To view SMS text messages, press the Alt key and the question mark (?) key. To view all your messages, press the Escape key. Move around a message list To move up a screen, press the Shift key and the Space key. To move down a screen, press the Space key. To move to the top of a message list, press 1. To move to the bottom of a message list, press 7. To move up a message, press 2. To move down a message, press 8. To move to the next date, press 6. To move to the previous date, press 4.

Typing shortcuts

To insert a period, press the Space key twice. The next letter is capitalized. To capitalize a letter, hold the letter key until the capitalized letter appears.
To type the alternate character on a key, press the Alt key and the character key. To type an accented or special character, hold the letter key and roll the trackball to the left or right. Click a selected character. For example, to type , hold 3 and roll the trackball to the left until is highlighted. Click the trackball. To type a number in a number field, press a number key. You do not need to press the Alt key. To type a number in a text field, hold the Alt key and press the number key. To type a letter in a number field, hold the Alt key and use the multi-tap input method. To turn on NUM lock, hold the Shift key and press the Alt key. To turn off NUM lock, press the Alt key. To switch typing input languages, in the device options, on the Language screen, verify that the Use Input Language Shortcut field is set to Yes. Hold the Alt key and press the Enter key. Continue to hold the Alt key and highlight a language. Release the Alt key. To type a long word quickly, type part of the word. In the list that appears when you type, highlight an item with the same initial letters as the word that you want to type. Roll the trackball to the right. In the second list that appears on the screen, highlight the word that you want to type. Press the Enter key. Insert symbols To insert an at sign (@) or a period (.) in an email address field, press the Space key. To type a symbol, press the Symbol key. To view more symbols, press the Symbol key again. Type the letter that appears below the symbol. Work with text To highlight a line of text, press the Shift key and roll the trackball up or down. To highlight text character by character, hold the Shift key and roll the trackball left or right. To cancel a text selection, press the Escape key. To cut highlighted text when typing, press the Shift key and the Backspace/Delete key. To copy highlighted text when typing, press the Alt key and click the trackball. To paste highlighted text when typing, press the Shift key and click the trackball.

Search shortcuts

To search for a contact in a list of contacts, type the contact name or initials separated by a space. To search for text in an attachment, press Q. To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. Press Q.

Attachment shortcuts

Calendar shortcuts

For shortcuts to work in Day view, in the calendar options, change the Enable Quick Entry field to No. To schedule an appointment, press the period (.) key. To move to the next day, week, or month, press 9. To move to the previous day, week, or month, press 3. To move up an hour, press 2. To move down an hour, press 8. To move to the current date, press the exclamation point (!) key.

Phone basics

Find your phone number
In the phone, your phone number appears at the top of the screen. If you have more than one phone number associated with your BlackBerry device, your active phone number appears at the top of the screen.

Make a call

1. On the Home screen or in the phone, perform one of the following actions: Type a phone number. Type part of a contact name. Highlight a contact or phone number. 2. Press the To end the call, press the key. key.

Answer a call

Press the Send key. To end the call, press the End key.

Answer a second call

1. Press the Menu key. 2. Perform one of the following actions: To answer the incoming call and place the current call hold, click Answer - Hold Current. To answer the incoming call and end the current call, click Answer - Drop Current.

Ignore a call

Press the End key.

Mute a call

During a call, press the Mute key. To turn mute off, press the Mute key again.

Place a call on hold

1. During a call, press the Menu key. 2. Click Hold. To resume a call, press the Menu key. Click Resume.

Turn on the speakerphone

During a call, press the period (.) key. Do not hold the BlackBerry device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the safety and product information booklet for your device.
Turn off the speakerphone
Perform one of the following actions: To turn off the speakerphone during a call, press the period (.) key again. To turn off the speakerphone and listen privately to a voice mail message, song, or video, press the Menu key. Click Activate Handset Speaker.
Dial using numbers or letters
When you type a letter in a phone number, your BlackBerry device dials the number that is associated with the letter on a conventional phone keypad. To type a number, press a number key. To type the first letter on a key, hold the Alt key. Press the letter key once. To type the second letter on a key, hold the Alt key. Press the letter key twice.
Switch applications during a call
1. During a call, press the Menu key. 2. Click Home Screen. Note: If you switch to a different application and you want to end the call, press the End key.

Improve voice recognition of numbers
1. 2. 3. 4. In the device options, click Voice Dialing. Press the Menu key. Click Adapt Digits. Complete the instructions on the screen.

Voice mail

Check your voice mail
Verify that you have a voice mail access number. Depending on your theme, you might be able to check your voice mail from the Home screen. 1. In the phone, press the Menu key.
2. Click Call Voice Mail.
Change the voice mail access number
If a voice mail access number is not already set on your BlackBerry device, you can type the access number for a different voice mail system. If you have more than one phone number associated with your device, you can only set the voice mail access number for the active phone number. 1. 2. 3. 4. 5. 6. In the phone, press the Menu key. Click Options. Click Voice Mail. Type a voice mail access number and a password. Press the Menu key. Click Save.

Speed dial

Make a call using speed dial
You can make a call using speed dial in the phone, on the Home screen, in a message list, or in an open message. Hold the key that you have assigned to the contact or phone number.
Assign a speed dial number to a key
1. 2. 3. 4. 5. In the phone, press the Menu key. Click View Speed Dial List. Click an unassigned key. Click New Speed Dial. Click a contact.
Change the contact assigned to a speed dial key
1. 2. 3. 4. In the phone, press the Menu key. Click View Speed Dial List. Click a contact or phone number. Perform one of the following actions: To change the contact that is assigned to a speed dial key, click Edit. Click a new contact. To assign the contact to a different speed dial key, click Move. Roll the trackball to move the contact to the new speed dial key. Click the trackball. To delete the contact from the speed dial list, click Delete.

Conference calls

Make a conference call
You cannot add more than two contacts to a conference call. 1. During a call, press the Menu key. 2. Click Conference Call. 3. Type a phone number or highlight a contact. 4. Press the Send key. 5. During the second call, press the Send key.
Create a phone number link for a conference call
1. Type a phone number for the conference call bridge. 2. Type X and the access code.

Leave a conference call

Verify that your wireless service provider supports this feature. If you make a conference call, you can leave the conference call and the call continues without you. 1. During a conference call, press the Menu key. 2. Click Flash.

Caller ID

Add a caller ID picture for a contact
1. 2. 3. 4. 5. 6. 7. 8. 9. In the address book, highlight a contact. Press the Menu key. Click Add Picture. Highlight a picture. Press the Menu key. Click Select. Center the picture in the box. Click the trackball. Click Crop and Save.

You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling. 3. Perform any of the following actions: To accept the suggested spelling, click the highlighted word. To ignore the suggested spelling, press the Escape key. To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All. To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary. To stop checking spelling, press the Menu key. Click Cancel Spell Check.
Save a draft of a message
1. When composing a message, click the trackball. 2. Click Save Draft.
Blind carbon copy a contact
1. When composing a message, press the Menu key. 2. Click Add Bcc.
Attach a contact to a message
1. When composing a message, press the Menu key. 2. Click Attach Address. 3. Click a contact.
Set the importance level for a message
1. When composing a message, press the Menu key. 2. Click Options. 3. Set the Importance field. 4. Press the Menu key. 5. Click Save.

Save a message

1. In a message, press the Menu key. 2. Click Save.

Reply to a message

1. In a message, click the trackball. 2. Click Reply or Reply to All.
Delete the original text from a reply message
1. When replying to a message, press the Menu key. 2. Click Delete Original Text.

Forward a message

1. In a message, press the Menu key. 2. Perform one of the following actions: Click Forward. Click Forward As. Click a message type.

Delete a message

1. In a message, click the trackball. 2. Click Delete.

Delete multiple messages

1. In a message list, highlight a date field. 2. Press the Menu key. 3. Click Delete Prior. Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation.
Mark a message as opened or unopened
In a message list, perform one of the following actions: Highlight a message. Press the Menu key. Click Mark Opened or Mark Unopened. Highlight a date field. Press the Menu key. Click Mark Prior Opened.

Visit a web page

Depending on your wireless service provider, multiple browsers might appear on your BlackBerry device. For more information about the charges associated with using each browser, contact your wireless service provider. 1. In the browser, perform one of the following actions: If a web address field appears on the screen, type a web address. If a web address field does not appear on the screen, press the 2. Click the trackball.
key. Click Go To. Type a web address.

Follow a link

Click a link.
Move back or forward a web page
1. On a web page, press the Menu key. 2. Click Back or Forward.
View a thumbnail version of a web page
1. On a web page, press the Menu key. 2. Click Page Overview. To close the thumbnail version of the web page, press the Menu key. Click Close.
Move to a section of a long web page quickly
1. In a thumbnail version of the web page, position your cursor on the location of the web page you want to view. 2. Press any key to close the thumbnail. The section of the web page that you want to view appears on the screen.
Move through a web page line by line
1. On a web page, press the Menu key. 2. Click Select Mode. To select only links and fields as you move through a web page, press the Menu key. Click View Mode.

Switch browser views

You can view web pages in Mobile view or Desktop view. Desktop view displays web pages in a wide screen format that is similar to the format in which web pages appear in a browser on a computer. 1. On a web page, press the Menu key. 2. Click Desktop View or Mobile View.

Refresh a web page

1. On a web page, press the Menu key. 2. Click Refresh.
View a list of web pages you visited recently
1. On a web page, press the Menu key.

2. Click History.

Stop loading a web page
1. When a web page is loading, press the Menu key. 2. Click Stop.

Return to the home page

1. On a web page, press the Menu key. 2. Click Home.

Close the browser

1. In the browser, press the Menu key. 2. Click Close.
Links, pictures, and web page addresses
View the address for a link or picture
1. On a web page, highlight a link or picture. 2. Press the Menu key. 3. Click Link Address or Image Address.
View the address for a web page
1. On a web page, press the Menu key. 2. Click Page Address.

Copy an address for a web page, link, or picture
1. On a web page, perform one of the following actions: Highlight a link. Press the Menu key. Click Link Address. Highlight a picture. Press the Menu key. Click Image Address. Press the Menu key. Click Page Address. 2. Click Copy Address. To paste the address, press the Menu key. Click Paste.
Forward a link or picture from a web page
1. 2. 3. 4. 5. On a web page, highlight a link or picture. Press the Menu key. Click Link Address or Image Address. Click Send Address. Click a message type.
To return to the browser after you send the message, press the Escape key.
Forward a web page address
1. On a web page, press the Menu key. 2. Click Send Address. 3. Click a message type. To return to the browser after you send the message, press the Escape key.
View a full picture on a web page
1. On a web page, highlight a picture. 2. Press the Menu key. 3. Click Full Image.
Zoom in to or out from a picture
1. In a picture, press the Menu key. 2. Click Zoom. 3. Roll the trackball up or down. To zoom back to the original picture size, press the Menu key. Click Fit to Screen.

Rotate a picture

1. In a picture, press the Menu key. 2. Click Rotate. The picture turns 90 degrees in a clockwise direction.
Set how pictures load in the browser
1. 2. 3. 4. In the browser, press the Menu key. Click Options. Click Browser Configuration. Perform one of the following actions:
To load pictures on WML web pages only, set the Show Images field to On WML Pages Only. To stop pictures from loading on all web pages, set the Show Images field to No. To turn off placeholders for pictures, set the Show Image Placeholders field to No. 5. Press the Menu key. 6. Click Save Options.
Change the picture quality in the browser
Lower-quality pictures take less time to load in the browser. 1. 2. 3. 4. 5. 6. In the browser, press the Menu key. Click Options. Click General Properties. Change the Image Quality field. Press the Menu key. Click Save.
Load pictures on a web page
1. On a web page, press the Menu key. 2. Perform one of the following actions: To load some pictures, click More Images. To load all pictures, click All Images.

Web page requests

About saving web pages and web page requests
While a web page is loading, you can save the web page request in a message list. When you save a web page request, you can use other pages while you are waiting for the web page to load. You can also save web pages to a message list. When you save a web page, you can view the text on the page at any time. A saved web page displays content that was current at the time that the web page was saved.
Save a web page request to a message list

Rename a bookmark folder

You can only rename folders that you created. 1. Highlight a folder. 2. Press the Menu key. 3. Click Rename Folder.

Delete a bookmark folder

You can only delete folders that you created. 1. Highlight a folder. 2. Press the Menu key. 3. Click Delete Folder.

Web feeds

About web feeds
Web feeds provide you with information about updates to web site content. You can open a web feed to view a list of titles and descriptions for updated web site content. For example, if you open a sports web feed for a news web site, you can scan a list of sports stories that the web site has published since the last time that you checked the web feed. If a title interests you, you can view the web feed content, or if an audio version of the content is available, you can listen to the web feed content. You can open web feeds on web pages, or you can subscribe to web feeds and open them from your bookmark list. In your bookmark list, web feeds that have been updated since the last time you checked them appear in italic. In a web feed, unopened web feed titles appear in bold. If one or more web feeds are available on a web page, the Add Web Feed option appears in the menu.

Subscribe to a web feed

1. 2. 3. 4. 5. On a web page, press the Menu key. Click Add Web Feed. Select the check box beside a web feed. In the Auto Synchronize field, set how often the browser should check for updates to the web feed. In the Start time field, set the time of day when the browser should start checking for updates.
6. Press the Menu key. 7. Click Add.

View web feed content

1. In a web feed, highlight a title. 2. Press the Menu key. 3. Perform one of the following actions: To view a summary of the story, click Show Description. To view the full story, click Read Story. To hide a description, highlight a title. Press the Menu key. Click Hide Description.
Listen to web feed content
If your BlackBerry device is associated with an email account that uses the BlackBerry Internet Service, you can listen to web feed content that does not exceed 5 MB. If your BlackBerry device is associated with an email account that uses the BlackBerry Enterprise Server, you might not be able to listen to web feed content that exceeds 128 KB. For more information, contact your system administrator. 1. In a web feed, highlight a title. 2. Press the Menu key. 3. Click Get Audio.

Browser push options

Process MDS: Set whether your BlackBerry device accepts browser push messages from the BlackBerry Enterprise Server or BlackBerry Internet Service.
MDS Hosts: Set whether your device accepts push messages from all BlackBerry Enterprise Servers or BlackBerry Internet Services, or no BlackBerry Enterprise Servers or BlackBerry Internet Services. Process SMSC: Set whether your device accepts SMS-based browser push messages. SMSC Hosts: Set which SMSC hosts your device accepts browser push messages from. To accept browser push messages from a specific SMSC host, type the phone number for the SMSC host. Process IP: Set whether your device accepts browser push messages that web applications send through a WAP gateway. IP Hosts: Set which WAP gateways your device accepts browser push messages from. To accept browser push messages from a specific IP host, type the IP address for the WAP gateway.

Browser troubleshooting

No browser is available on my device
Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. Verify that your wireless service plan includes this service.
I cannot set up automatic synchronization for bookmarks
When you add a bookmark, you can only set the Auto Synchronize and Start Time fields if content protection is turned off.

Applications

Add an application
1. 2. 3. 4. On a web page, highlight a link for an application. Press the Menu key. Click Download. Click OK.
View properties for an application
1. In the device options, click Advanced Options. 2. Click Applications. 3. Click an application.
Delete a third-party application
1. 2. 3. 4. 5. In the device options, click Advanced Options. Click Applications. Highlight a third-party application. Press the Menu key. Click Delete.
Receive a device password prompt before you add an application
Verify that you have set a BlackBerry device password. 1. 2. 3. 4. 5. In the device options, click Security Options. Click General Settings. Change the Prompt on application install field to Yes. Press the Menu key. Click Save.
View the size of an application database
1. In the device options, click Status. 2. Press the Menu key. 3. Click Database Sizes.
Application troubleshooting
I cannot add applications
Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. Verify that your device has enough memory to add the application.

Pause a media file

When playing a song, video, or voice note, click the pause icon. To resume playing the song, video, or voice note, click the play icon.
Fast-forward or rewind a media file
1. When playing a song, video, or voice note, click the progress bar. 2. Roll the trackball to the right or left. 3. Click the trackball.
Play the next or previous song in a category
1. When playing a song, press the Menu key. 2. Click Next Track or Previous Track.

Repeat a media file

1. 2. 3. 4. 5. In the media application, click a media type. If necessary, click a category. Click a song, video, or voice note. Press the Menu key. Click Repeat.
To stop repeating a song, video, or voice note, press the Menu key. Click Repeat.

Search for a media file

1. In the media application, click a media type. 2. If necessary, click a category. 3. In the Find field, type part or all of a name for a song, ring tone, video, or voice note.
Switch applications during a song
1. Press the End key. 2. Click an application. To return to the media application, press the Menu key. Click Now Playing.

Download a ring tone

Verify that your wireless service provider supports this feature. 1. In the media application, click Ring Tones. 2. Click All Ring Tones. 3. Press the Menu key. 4. Click Download Tunes.
Amplify the volume for songs, ring tones, and videos
1. 2. 3. 4. 5. In the media application, press the Menu key. Click Options. Change the Volume Boost field to Yes. Press the Menu key. Click Save.
Keep backlighting on when you play a video
1. 2. 3. 4. 5. In the media application, press the Menu key. Click Options. Change the Turn Off Automatic Backlighting field to No. Press the Menu key. Click Save.

Playlists

Add a song or video to a playlist
1. 2. 3. 4. 5. In the media application, click Music. Highlight a song or video. Press the Menu key. Click Add to Playlist. Perform one of the following actions: Click New Playlist. Type a name for the playlist. Click the trackball. Click a playlist.
Delete a song or video from a playlist
1. 2. 3. 4. 5. 6. In the media application, click Music. Click Playlists. Click a playlist. Highlight a song or video. Press the Menu key. Click Delete.
Change the order of songs or videos in a playlist
1. 2. 3. 4. 5. 6. 7. 8. In the media application, click Music. Click Playlists. Click a playlist. Highlight a song or video. Press the Menu key. Click Move. Roll the trackball to the new location. Click the trackball.

1. 2. 3. 4. In the device options, click Media Card. Set the Media Card Support field to Off. Press the Menu key. Click Save.

Media troubleshooting

I cannot play a song or video on a web page
Your BlackBerry device might not support the size or the file format of the song or video file.
I cannot open media files
Try performing the following actions: If you are trying to open a media file on your BlackBerry device and your device is connected to your computer, disconnect your device from the computer or turn off mass storage mode. If you are trying to open a media file on your computer using mass storage mode, verify that you have closed the media manager tool of the BlackBerry Desktop Manager. If you are trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager, verify that mass storage mode is turned off on your device.
If you encrypted the media files on your media card using a media card encryption key and you are trying to open an encrypted media file using your computer or a device other than the BlackBerry device that you used to encrypt the file, insert the media card into the BlackBerry device that you used to encrypt the file. In the media card options, change the Encryption Mode field to None or Security Password.
My device does not recognize my media card
Disconnect your BlackBerry device from your computer. Turn off mass storage mode support. Format the media card.
My device is not using the correct ring tone or Home screen background
If you are using a ring tone or Home screen background picture that you encrypted on your media card using your BlackBerry device password and you reset your device, unlock your device.

Map basics

Get directions
1. On a map, press the Menu key. 2. Click Get Directions. 3. Perform one of the following actions to specify a starting location: To specify your current location, click Where I Am. To specify a new location, click Enter An Address. To specify a saved location, click From Favorites. To specify a location for a contact, click From Address Book. To specify a recently viewed location for a contact, click the location. 4. Repeat step 3 to specify an ending location. To get directions from the ending location to the starting location, press the Menu key. Click Reverse Directions.

Switch notification profiles
In the profile list, click a notification profile.
Create a notification profile
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. In the profile list, click Advanced. Press the Menu key. Click New Profile. Type a name for the profile. Highlight an item. Press the Menu key. Click Edit. Set notification options. Press the Menu key. Click Save. To set notification options for another item, repeat steps 5 through 10. Press the Menu key. Click Save.
Change a notification profile
1. 2. 3. 4. In the profile list, click Advanced. Highlight a notification profile. Press the Menu key. Click Edit.
5. Change the notification profile. 6. Press the Menu key. 7. Click Save.
Delete a notification profile
You can only delete notification profiles that you created. 1. 2. 3. 4. In the profile list, click Advanced. Highlight a notification profile. Press the Menu key. Click Delete.
Set the same ring tone for all notification profiles
2. 3. 4. 5. 6. 7. 8. 1. In the profile list, click Advanced. Highlight a notification profile. Press the Menu key. Click Show Tunes. Click a media folder that contains ring tones. Highlight a ring tone. Press the Menu key. Click Set As Phone Tune.
Prevent notification during calls
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. In the profile list, click Advanced. Highlight a notification profile. Press the Menu key. Click Edit. Highlight an item. Press the Menu key. Click Edit. Set the Notify Me During Calls field to No. Press the Menu key. Click Save. To set the Notify Me During Calls field for another item, repeat steps 5 through 10. Press the Menu key. Click Save.

Silence your device

In the profile list, perform one of the following actions: To receive LED notification only, click Quiet. To receive vibrate notification only, click Vibrate. To turn off all notification, including notification profile exceptions and LED notification, click Off.
View a list of saved ring tones
1. In the profile list, click Advanced. 2. 3. 4. 5. Highlight a notification profile. Press the Menu key. Click Show Tunes. Click a media folder that contains ring tones.
To play a ring tone, highlight a ring tone. Press the Menu key. Click Play.
Verify that your wireless service provider supports this feature. 1. 2. 3. 4. In the media application, click Ring Tones. Click All Ring Tones. Press the Menu key. Click Download Tunes.

LED notification

The LED light on the top of your BlackBerry device flashes different colors to indicate different statuses. Green: You are in a wireless coverage area. Blue: Your device is connected to a Bluetooth enabled device. Red: A new message has arrived and your selected notification profile is set to notify you using the LED. If you are using your device with a smart card, your device is accessing data on the smart card. Amber:
The battery power level for your device is low.

To move the application icon out of an application folder, click the Up folder.

Hide an application icon

Depending on your theme, you might not be able to hide some application icons. 1. In the application list, highlight an application icon. 2. Press the Menu key. 3. Click Hide. To view a hidden application, press the Menu key. Click Show All.
Delete an application folder
1. In the application list, highlight an application folder. 2. Press the Menu key. 3. Click Delete.

Keyboard options

1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the Key Rate field. Press the Menu key. Click Save.

Themes

About themes
Depending on your wireless service provider, you might be able to set a theme on your BlackBerry device that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your device, or you might be able to download themes that are in.cod file format.

Switch themes

1. In the device options, click Theme. 2. Click a theme.

Delete a theme

You can only delete themes that you have downloaded to your BlackBerry device. 1. In the device options, click Theme. 2. Highlight a theme.
3. Press the Menu key. 4. Click Delete.

Download a theme

Verify that your wireless service provider supports this feature. 1. In the device options, click Theme. 2. Press the Menu key. 3. Click Download Themes.

Display troubleshooting

My device screen turns off
When you do not use your BlackBerry device for a period of time, the screen turns off to conserve battery power. To turn on the screen, click the trackball or press a key.

My display changed

Depending on your theme, display options, such as your font and Home screen background, might change when you switch themes.

Language

Change the display language
Verify that your BlackBerry Device Software supports multiple languages. For more information, contact your system administrator or wireless service provider. 1. 2. 3. 4. In the device options, click Language. Change the Language field. Press the Menu key. Click Save.

Insert symbols To insert an at sign (@) or a period (.) in an email address field, press the Space key. To type a symbol, press the Symbol key. To view more symbols, press the Symbol key again. Type the letter that appears below the symbol. Work with text To highlight a line of text, press the Shift key and roll the trackball up or down. To highlight text character by character, hold the Shift key and roll the trackball left or right. To cancel a text selection, press the Escape key. To cut highlighted text when typing, press the Shift key and the Backspace/Delete key. To copy highlighted text when typing, press the Alt key and click the trackball. To paste highlighted text when typing, press the Shift key and click the trackball.
To search for a contact in a list of contacts, type the contact name or initials separated by a space. To search for text in an attachment, press Q. To search for text in a presentation, you must view the presentation in text view or in text and slide view. Press Q.

Map shortcuts

To zoom in to a map, press L. To zoom out from a map, press O. To move to the next direction on a route, press 6. To move to the previous direction on a route, press 4. To view status information at the top of a map, press Q. To hide status information at the top of a map, press Q again. To view tracking information at the bottom of a map while you are tracking your movement, press the Space key. To hide tracking information at the bottom of a map, press the Space key again.

Phone basics

Find your phone number
Perform one of the following actions: To view your active phone number, from the Home screen, press the Send key. Your active phone number appears beside the My Number field at the top of the screen. If you have multiple phone numbers associated with your BlackBerry device, to view a list of your phone numbers, from the Home screen, press the Send key. Click the My Number field at the top of the screen. If your wireless service plan supports SMS text and MMS messaging, the first phone number in the list is the phone number that you use to send and receive SMS text and MMS messages.

Make a call

1. On the Home screen or in the phone application, perform one of the following actions: Type a phone number. Type part of a contact name. Highlight a contact or phone number. key. 2. Press the To end the call, press the key.
Related topics Add a pause or a wait to a phone number, 125

Answer a second call

Create a slide show in an MMS message
1. When composing an MMS message, press the Menu key. 2. Click one of the following menu items: Attach Picture
Attach Audio Attach Video Attach Voice Note 3. Click a media file. 4. To add another media file, repeat steps 1 to 3. 5. To customize the slide show, perform any of the following actions: To add text to a slide, highlight the empty field below the attachment. Type text. To change how long a slide appears, change the Slide Duration field. To move an item on a slide, click the item. Click Move Field. Click the new location.
Related topics Attach a media file to an MMS message, 53

MMS message attachments

Attach a media file to an MMS message
1. When composing an MMS message, press the Menu key. 2. Click one of the following menu items: Attach Picture Attach Audio Attach Video Attach Voice Note 3. Click a media file.
Attach a contact or appointment to an MMS message
1. When composing an MMS message, press the Menu key. 2. Perform one of the following actions: To attach a contact, click Attach Contact. Highlight a contact. To attach an appointment, click Attach Appointment. Highlight an appointment. 3. Press the Menu key. 4. Click Continue.
Add an appointment to your calendar from an MMS message
1. 2. 3. 4. 5. In an MMS message, highlight an iCalendar attachment. Press the Menu key. Click View Appointment. Press the Menu key. Click Add To Calendar.
Add a contact to your contact list from an MMS message
1. 2. 3. 4. 5. In an MMS message, highlight a vCard attachment. Press the Menu key. Click View Attachment. Press the Menu key. Click Add to Contacts.
Save a media file from an MMS message
1. In an MMS message, press the Menu key. 2. Click one of the following menu items: Save Image Save Audio Save Ringtone Save Video Save Voice Note

MMS message options

Request delivery or read notification for an MMS message
1. When composing an MMS message, press the Menu key. 2. Click Options. 3. Perform any of the following actions: To receive notification when the message is delivered to the recipient, set the Confirm Delivery field to Yes. To receive notification when the recipient opens the message, set the Confirm Read field to Yes. 4. Press the Menu key. 5. Click Save.

1. 2. 3. 4. 5. On the Home screen, click the Options icon. Click Memory. Change the Mass Storage Mode Support field to Off. Press the Menu key. Click Save.
Turn off the mass storage mode prompt
1. 2. 3. 4. 5. On the Home screen, click the Options icon. Click Memory. Change the Auto Enable Mass Storage Mode When Connected field to Yes or No. Press the Menu key. Click Save.
To pause a song or video, press the Mute key. To resume playing a video or song, press the Mute key again. To play the next song in a category, press 6. To play the previous song in a category, press 4. To play the next song in a playlist, press and hold the Volume Up key. To play the previous song in a playlist, press and hold the Volume Down key. To turn on the audio boost feature to amplify the volume for songs, ring tones, and videos, press the Volume Up key until you reach the highest volume setting, and then press the Volume Up key four times quickly. To pan up in a picture, press 2. To pan down in a picture, press 8.

Media troubleshooting

To pan right in a picture, press 6. To pan left in a picture, press 4. To return to the center of a picture, press 5. To zoom in to a picture, press 3. To zoom to the original picture size, press 7. To zoom out from a picture, press 9. To zoom to the original picture size, press 7. To rotate a picture, press the comma (,) key. To fit a picture to the screen size, press 1.
I cannot play a song or video on a web page
Your BlackBerry device might not support the size or file format of the song or video file.
I cannot open media files
Try performing the following actions: If you are trying to open a media file on your BlackBerry device and your device is connected to your computer, disconnect your device from the computer or turn off mass storage mode. If you are trying to open a media file on your computer using mass storage mode, verify that you have closed the media manager tool of the BlackBerry Desktop Manager. If you are trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager, verify that mass storage mode is turned off on your device. If you encrypted the media files on your media card using an encryption key that your device generated and you are trying to open an encrypted media file using your computer or a device other than the BlackBerry device that you used to encrypt the file, insert the media card into the BlackBerry device that you used to encrypt the file. In the memory options, change the Encryption Mode field to None or Security Password.
Related topics Turn off mass storage mode, 101 Encrypt the files on a media card, 100
My device does not recognize my media card
Try performing the following actions: Verify that your media card is inserted in your BlackBerry device correctly. For more information about inserting a media card into your device, see the printed documentation that came with your device. In your media card options, if there is message to format your media card, disconnect your device from your computer. Turn off mass storage mode. Format the media card. Turn on mass storage mode.

Change the list of contacts for a notification profile exception
1. 2. 3. 4. 5. 6. In the profile list, click Advanced. Highlight a notification profile exception. Press the Menu key. Click Edit. In the From field, press the Menu key. Click one of the following menu items: Add Name Change Name Delete Name
Delete a notification profile exception
1. 2. 3. 4. In the profile list, click Advanced. Highlight a notification profile exception. Press the Menu key. Click Delete.
Notification profile troubleshooting
My device is vibrating more times than expected
For calls, the number of times that the BlackBerry device vibrates is not determined by the number of vibrations that you set in your notification profile. The device vibrates until the caller or the wireless network ends the connection.
I am not receiving notification for incoming calls or messages
Try performing the following actions: In the notification profile list, verify that the Off notification profile is not selected. In a notification profile exception, verify that the Custom Ring Tone field is not set to Mute.
Related topics Switch notification profiles, 146 Change a notification profile exception, 150
I cannot change some fields in a Calls From notification profile exception
If you assign a custom ring tone to a contact in the contact list, a Calls From notification profile exception appears in the notification profile list. Because these notification profile exceptions are for calls only, you can only change the Custom Ring Tone field.

Typing

Typing basics

Type a symbol

1. Press the Symbol key. To view more symbols, press the Symbol key again. 2. Type the letter that appears below the symbol.
Type an accent or special character
To type an accented or special character, hold the letter key and roll the trackball to the left or right. Click a selected character. For example, to type , hold 3 and roll the trackball to the left until is highlighted. Click the trackball.
Cut, copy, and paste text
1. 2. 3. 4. 5. With text highlighted, press the Menu key. Click Cut or Copy. Place the cursor where you want to insert the cut or copied text. Press the Menu key. Click Paste.

Insert symbols To insert an at sign (@) or a period (.) in an email address field, press the Space key. To type a symbol, press the Symbol key. To view more symbols, press the Symbol key again. Type the letter that appears below the symbol. Work with text

Typing troubleshooting

To highlight a line of text, press the Shift key and roll the trackball up or down. To highlight text character by character, hold the Shift key and roll the trackball left or right. To cancel a text selection, press the Escape key. To cut highlighted text when typing, press the Shift key and the Backspace/Delete key. To copy highlighted text when typing, press the Alt key and click the trackball. To paste highlighted text when typing, press the Shift key and click the trackball.

I cannot type a password

Verify that you are using the multi-tap input method.
Related topics Type text using multi-tap, 154
SureType technology does not recognize a word
Use the list that appears when you type to help you build words that SureType technology does not recognize. Press the letter key for the first letter in the word once. Highlight a letter in the list. Press the letter key for the next letter in the word once. Highlight a letter combination. Click the trackball. Continue typing the word.

I cannot check spelling

You can only check spelling in English, French, German, Italian, Spanish, Dutch, and Brazilian Portuguese. You can only check the spelling of text that you type.

Language

Change the display language
To perform this task, you must have more than one language on your BlackBerry device. For more information, contact your wireless service provider or administrator. 1. 2. 3. 4. 5. On the Home screen, click the Options icon. Click Language. Change the Language field. Press the Menu key. Click Save.

Add a display language

You can add a display language using the application loader tool of the BlackBerry Desktop Manager. For more information about adding applications, including display languages, see the BlackBerry Desktop Software Online Help.
Delete a display language
In the setup wizard, complete the instructions on the Language removal screen.
To perform this task, you must have more than one language on your BlackBerry device. For more information, contact your wireless service provider or administrator.

1. 2. 3. 4. 5.

On the Home screen, click the Options icon. Click Language. Change the Input Language field. Press the Menu key. Click Save.
To perform this task, you must have more than one language on your BlackBerry device. For more information, contact your wireless service provider or administrator. 1. 2. 3. 4. 5. On the Home screen, click the Options icon. Click Language. Change the Voice Dialing Language field. Press the Menu key. Click Save.

Set how long backlighting remains on
1. 2. 3. 4. 5. On the Home screen, click the Options icon. Click Screen/Keyboard. Set the Backlight Timeout field. Press the Menu key. Click Save.
Stop backlighting from dimming automatically
1. 2. 3. 4. 5. On the Home screen or in the Settings folder, click the Options icon. Click Screen/Keyboard. Change the Automatically Dim Backlight field to Off. Press the Menu key. Click Save.

Display options

1. On the Home screen, click the Media icon.
Click Pictures. Click a category. Highlight a picture. Press the key. Click Set As Home Screen Image. key. Click Reset Home Screen Image.

Set owner information

When the flip is open and the BlackBerry device is locked, owner information appears on your device screen. 1. On the Home screen, click the Options icon. 2. Click Owner. 3. Type your contact information. 4. Press the Menu key. 5. Click Save.

Change the display font

Changes to the display font do not apply to the external display. 1. On the Home screen, click the Options icon. 2. Click Screen/Keyboard. 3. Change the font fields. 4. Press the Menu key. 5. Click Save.
About organizing applications
Depending on your theme, application icons can appear on the Home screen or in an application list. If your theme uses an application list, the first few applications in the application list might also appear on the Home screen.
Add an application folder
1. On the Home screen, press the Menu key.
Click Add Folder. Type a name for the folder. To change the folder icon, in the Icon field, click the trackball. Roll the trackball to highlight a folder icon. Click a folder icon. Click Add.
Change an application folder
You can only rename application folders that you create. 1. On the Home screen, highlight an application folder. 2. Press the Menu key. 3. Click Edit Folder. 4. Change the folder information. 5. Click Save.

Move an application icon

1. In the Home screen or in an application folder, highlight an application icon. 2. Press the Menu key. 3. Perform one of the following actions: To move the application icon to a different location on the Home screen, click Move. Roll the trackball to the new location. Click the trackball. To move the application icon into an application folder, click Move to folder. Click an application folder. To move the application icon out of an application folder, click Move to folder. Click Home or an application folder.

Hide an application icon

Depending on your theme, you might not be able to hide some application icons. 1. On the Home screen, highlight an application icon. 2. Press the Menu key. 3. Click Hide. To view a hidden application, press the Menu key. Click Show All.

Accessibility options

Switch themes
1. On the Home screen, click the Options icon. 2. Click Theme. 3. Click a theme.

Delete a theme

You can only delete themes that you have downloaded to your BlackBerry device. 1. On the Home screen, click the Options icon. 2. Click Theme. 3. Highlight a theme. 4. Press the Menu key. 5. Click Delete.

Download a theme

Depending on your wireless service provider, this feature might not be supported. 1. On the Home screen, click the Options icon. 2. Click Theme. 3. Press the Menu key. 4. Click Download Themes.

Change the contrast

You can change the color contrast to grayscale or reverse contrast. 1. On the Home screen, click the Options icon. 2. Click Advanced Options. 3. Click Accessibility. 4. Change the Color Contrast field. 5. Press the Menu key. 6. Click Save.

Display troubleshooting

My device screen turns off
When you do not use your BlackBerry device for a period of time, the screen turns off to conserve battery power. To turn on the screen, click the trackball or press a key.

My display changed

Depending on your theme, display options, such as your font and Home screen background, might change when you switch themes.
Related topics Change the display font, 167 Use a picture as the Home screen background, 96
No application opens when I press a Convenience key
Try performing the following actions: Open the flip. Verify that you have not deleted the application that you assigned to the key. Assign a different application to the key.
The notification details do not appear on the external display
If your BlackBerry device is locked or content protection is turned on, you receive notifications of new messages, phone calls, and calendar reminders, but the notification details, such as the sender and subject line in a message, do not appear on the external display.

Search

Messages, attachments, and web pages

Search for messages

You can search for messages on your BlackBerry device. You might also be able to search for messages in the email application on your computer or in another integrated email account if your device is associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. 1. On the Home screen, click the Messages icon. 2. Press the Menu key. 3. Click Search. 4. Specify the search criteria. 5. Press the Menu key. 6. Perform one of the following actions: To search for messages without saving your search criteria, click Search. To save the search criteria, click Save. Type a title. Press the Menu key. Click Save. To search for messages using the criteria from your last search, click Last. Press the Menu key. Click Search. Note: If you search for messages, your device does not search attachments. To stop a search, press the Escape key.

Search criteria

Search Type: Change whether you search for messages on your BlackBerry device or for messages in an email application on your computer or in another integrated email account. Name: Specify one or more contacts or email addresses that your device should search for in messages. You can also specify part of a name to widen the search. In: Change the type of address field that your device should search in for the name or email address. Subject: Specify one or more words that your device should search for in the subject of messages. Message: Specify one or more words that your device should search for in the body of messages.
Include Encrypted Messages: Specify whether your device searches encrypted messages, plain text messages, and digitally signed messages. Service: If your device is associated with more than one email address, change the email account that your device should search in for messages. Folder: Change the folder that your device should search for messages in. Show: Change the status of messages that your device should search for. Type: Change the type of messages that your device should search for.
Manage message search results
You can manage results of searches for messages in an email application on your computer or in another integrated email account. 1. In the search results, highlight a message. 2. Press the Menu key. 3. Perform one of the following actions: To view more available search results, click Get More Results. To add a message to a message list, click Add. To add all the messages to a message list, click Add All. To delete a message from the search results, click Delete. To delete the search results, click Delete Search. To start a new search, click Search. CAUTION: If you delete a message from the message search results, the message is also deleted from the email application on your computer or another integrated email account.
Search for messages by contact or subject
You can search for messages on your BlackBerry device by contact or subject. 1. On the Home screen, click the Messages icon. 2. Highlight a message. 3. Press the Menu key. 4. Click one of the following menu items: Search Sender Search Recipient Search Subject
View a list of saved searches
1. 2. 3. 4. 5. On the Home screen, click the Messages icon. Press the Menu key. Click Search. Press the Menu key. Click Recall.

Change a saved search

1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. On the Home screen, click the Messages icon. Press the Menu key. Click Search. Press the Menu key. Click Recall. Highlight a search. Press the Menu key. Click Edit Search. Edit the search criteria. Press the Menu key. Click Save.

Navigation

Set a home or work address
1. 2. 3. 4. 5. 6. 7. 8. 9. On a map, press the Menu key. Click Layers. If necessary, expand the Favorites folder and the Locations folder. Highlight Home or Work. Press the Menu key. Click Edit. Edit the address information. Press the Menu key. Click Lookup Address.
Zoom in to a direction on a route
1. On a map, highlight a direction on a route. 2. Press the Menu key. 3. Click Zoom To Point.
Zoom in to or out from a map
1. On a map, press the Menu key. 2. Click Zoom. 3. Perform one of the following actions: To zoom in, roll the trackball up. To zoom out, roll the trackball down. 4. Click the trackball.

Pan a map

On a map, roll the trackball.

Maps bookmarks

Add a bookmark for a location or route
1. On the Home screen, click the Maps icon.
2. On a map, press the Menu key. 3. Click Add To Favorites. 4. Perform any of the following actions: To rename the bookmark, in the Label field, type a new name. To file the bookmark in a different location, change the Folder field. 5. Click OK.
Change a bookmark for a location or route
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. On the Home screen, click the Maps icon On a map, press the Menu key. Click Find Location. Click Favorites. Highlight a bookmark. Press the Menu key. Click Edit. Change the bookmark. Press the Menu key. Click Save.
Delete a bookmark for a location or route
1. 2. 3. 4. 5. 6. 7. On the Home screen, click the Maps icon. On a map, press the Menu key. Click Find Location. Click Favorites. Highlight a bookmark. Press the Menu key. Click Delete.
Add a bookmark folder for locations or routes
1. 2. 3. 4. 5. 6. On the Home screen, click the Maps icon. On a map, press the Menu key. Click Find Location. Click Favorites. Press the Menu key. Click Add Subfolder.
File a bookmark for a location or route
1. On the Home screen, click the Maps icon. 2. On a map, press the Menu key.

Map options

3. 4. 5. 6. 7. 8.
Click Find Location. Click Favorites. Highlight a bookmark. Press the Menu key. Click Move. Click a new location.
Set the GPS receiver that you use to track your movement
To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry device with a Bluetooth enabled GPS receiver. 1. 2. 3. 4. 5. On a map, press the Menu key. Click Options. Change the GPS Source field. Press the Menu key. Click Save.

About two-factor authentication
Two-factor authentication, which requires an item that you have (for example, a smart card) and an item that you know (for example, a pass phrase), is designed to provide additional security for your BlackBerry device. You can use a smart card for two-factor authentication when you log in to your device, or you can use a software token for two-factor authentication when you log in to a VPN, connect to a Wi-Fi network, or use your device with RSA software as a hardware token. If you use two-factor authentication, you must type your pass phrase when you unlock your device change a general security option on your device change a smart card option use your device with RSA software log in to a VPN connect to a Wi-Fi network
Turn on two-factor authentication
You must have set a BlackBerry device password and have the smart card password that you received with your smart card. 1. 2. 3. 4. 5. 6. On the Home screen, click the Options icon. Click Password. Change the User Authenticator field to Smart Card. Press the Menu key. Click Save. Complete the instructions on the screen.
Import a certificate from a smart card
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. On the Home screen, click the Options icon. Click Security Options. Click Certificates. Press the Menu key. Click Import Smart Card Certs. Type your smart card password. Select the check box beside a certificate. Click OK. Type your key store password. Click OK.
Lock your device when you remove your smart card from your smart card reader
1. 2. 3. 4. 5. 6. On the Home screen, click the Options icon. Click Security Options. Click Smart Card. Change the Lock On Card Removal field to Enabled. Press the Menu key. Click Save.
About smart password entry
If you use two-factor authentication and your BlackBerry device password or smart card password is numeric, you might be able to use smart password entry in some password fields. When smart password entry is turned on, your device is designed to remember the format of a password that you type in a password field. When you type the password again, your device applies a smart password filter to the password field. If the password is numeric, a 123 indicator appears beside the password field and you do not have to press the Alt key to type numbers. If the password is alphanumeric, an ABC indicator appears beside the password field. To use smart password entry, two-factor authentication must be turned on and the correct smart card driver and smart card reader must be installed on your device.

You might need a software token to log in to a VPN or to connect to your organization's network using a Wi-Fi network. A software token includes a token code that your BlackBerry device regenerates periodically and a PIN. For more information about software tokens, contact your administrator.
Change the PIN for a software token on your device
1. 2. 3. 4. 5. On the Home screen, click the Options icon. Click Security Options. Click Software Tokens. Click a software token. Click Specify PIN.

VPN settings

Depending on the options that your administrator has set for you, this feature might not be supported.

About VPN profiles

A VPN profile contains the information that you require to log in to a VPN. If your organization uses a VPN to control access to its network, you might be able to log in to the VPN and access your organization's network using a Wi-Fi network. Depending on your organization, you might have more than one VPN profile on your BlackBerry device. For more information about VPN profiles, contact your administrator.
Prerequisites: Logging in to a VPN
Your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. The Wi-Fi network that your device is connected to must support connections to a VPN. For more information, contact your administrator. If you use a software token to log in to a VPN, the software token must be on your device and the software token information that appears in the VPN profile must be correct.

Log in to a VPN

1. 2. 3. 4. 5. On the Home screen, click the Options icon. Click Security Options. Click VPN. Select the Enable VPN check box. Click Log in.
Change the user name and password for a VPN profile
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. On the Home screen, click the Options icon. Click Security Options. Click VPN. Highlight a VPN profile. Press the Menu key. Click Edit. In the User name field, change the user name. In the User password field, change the user password. Press the Menu key. Click Save.
Change the software token for a VPN profile
To perform this task, the software token that you want to use must be installed on your BlackBerry device. For more information, contact your administrator. 1. On the Home screen, click the Options icon. 2. Click Security Options.
About security self-tests

3. 4. 5. 6. 7. 8. 9.

Interaction permissions for third-party applications
Cross Application Communication: Specify whether third-party applications can communicate and share data with other applications on your BlackBerry device. Device Settings: Specify whether third-party applications can turn on or turn off your device or change device options, such as display options. Media: Specify whether third-party applications can access media files on your device. Application Management: Specify whether third-party applications can add or delete application modules or access module information such as an application name or version.

Security troubleshooting

Themes: Specify whether your device can use third-party applications as a source for customized themes. Input Simulation: Specify whether third-party applications can simulate actions, such as pressing a key on your device. Browser Filtering: Specify whether third-party applications can register browser filters with the browser on your device to add, change, or delete web site content before it appears in your browser. Screen Capturing: Specify whether third-party applications can take screen shots of the device screen. Security Timer Reset: Specify whether third-party applications can reset the duration that your device remains unlocked after you stop using it.
Data permissions for third-party applications
Email: Set whether third-party applications can access email messages, SMS text messages, MMS messages, or PIN messages on your BlackBerry device. Organizer Data: Set whether third-party applications can access organizer data such as contacts, calendar entries, tasks, or memos. Files: Set whether third-party applications can access files that you store on your device. For example, you can set whether third-party applications can access files that you transfer to your device using the media manager tool of the BlackBerry Desktop Manager or Bluetooth technology. Security Data: Set whether third-party applications can access certificates or keys in the key store on your device.
I cannot download a certificate
If you changed the connection type that your BlackBerry device uses to connect to the LDAP certificate server, try switching to the default connection type.
I cannot unlock my device using my smart card
Try performing the following actions: Verify that the correct smart card is inserted in the smart card reader. Verify that the smart card is inserted in the smart card reader correctly. Verify that you typed the smart card password correctly. You should have received this password when you received your smart card. If you use a certificate to authenticate your smart card, verify that the certificate is not revoked or expired.
I cannot connect to a Wi-Fi network or log in to a VPN using a software token
Depending on your BlackBerry device model, this feature might not be supported. Verify that the time on your BlackBerry device is synchronized with the network time.

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