View activity updates

The Recent Updates button only appears when there are activity updates. The activity updates list displays certain contact activities and group activities, such as when display pictures are changed or when members are added to a group. By default, the activity updates list contains the latest 25 updates. 1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon. 2. On the contact list screen, click Recent Updates. To clear the activity updates list, press the Menu key. Click Clear All.
Change the options for activity updates
On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon. On the contact list screen, press the Menu key. Click Options. Perform any of the following actions: To change the number of updates that appear in the activity updates list, change the Show Recent Updates field. To stop grouping the activity updates for a contact or group, clear the Group Recent Updates From Same Contact/Group check box. To view what media files contacts have played, select the Display Music Updates From Contacts check box. You can only view media updates for contacts who have set BlackBerry Messenger to display this information. 5. Press the Menu key. 1. 2. 3. 4.

6. Click Save.

Search your BlackBerry Messenger contact list
You can search for display names and group names on the contact list screen in BlackBerry Messenger. If you or the contact has changed the contact's display name, you might not be able to find the contact using the search feature. 1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon. 2. On the contact list screen, type the name of a contact or group. To clear the search results, press the Escape key.

Troubleshooting

Some features are not available in BlackBerry Messenger
Features might not be available for any of the following reasons: Your wireless service provider might not have set up some features or might prevent you from using some features or options. Your wireless service plan might prevent you from using some features or options. If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. Some features might not be available for you to use for some contacts. These contacts might be using a previous version of BlackBerry Messenger or their wireless service provider or organization might prevent them from using the feature that you are trying to use. For more information about the features that are available on your device, contact your wireless service provider or organization.

My contacts are not appearing in BlackBerry Messenger
Your BlackBerry Messenger contacts might not appear on the contact list screen if, for example, you switched BlackBerry devices or if you updated your BlackBerry Device Software without backing up and restoring your device data. If you saved a backup file of your contact list to your device, on a media card, or to your computer using the BlackBerry Desktop Manager, you can restore your contact list using that backup file. Depending on your organization, if you previously associated an email address with a device on which the latest version of BlackBerry Messenger was installed, you might be able to restore your contact list over the wireless network. Related topics Restore your BlackBerry Messenger contact list over the wireless network, 36 Restore your BlackBerry Messenger contact list using a backup file, 37
Find more troubleshooting information
To troubleshoot an issue and read knowledge base articles, visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.

Availability

Change your status
1. 2. 3. 4. 5. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon. On the contact list screen, press the Menu key. Click My Profile. Click the Status field. Click a status.

Add a status message

1. 2. 3. 4. 5. 6. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon. On the contact list screen, press the Menu key. Click My Profile. In the Status Message field, type a status message. Press the Menu key. Click Save.

Create a custom status

1. 2. 3. 4. 5. 6. 7. 8. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon. On the contact list screen, press the Menu key. Click My Profile. Click the Status field. Click Personalize Status. Type a status. Click a status indicator. Click OK.
Change or delete a custom status
You can only change or delete statuses that you have created. 1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon. 2. On the contact list screen, press the Menu key. 3. Click My Profile.

4. 5. 6. 7.

Click the Status field. Highlight a custom status. Press the Menu key. Click Edit or Delete.
Receive notification when a contact becomes available
You can receive a message when the contact becomes available. Depending on the active sound profile on your device, you might also receive an audible notification. 1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon. 2. On the contact list screen, in a contact category, highlight an unavailable contact. 3. Press the Menu key. 4. Click Set Alert. 5. Click OK. To turn off the notification, click Clear Alert.

I cannot add a contact using a barcode
Try performing any of the following actions: If the screen of a device turns off, press the Escape key on the BlackBerry device. If there is a glare on the screen of the device that is displaying the invitation barcode, you might need to move the device away from the object that is causing the glare. Set the device that is displaying the invitation barcode on a flat, level surface. Move the other device about 4 in. (10 cm) above the first device until all four corners of the barcode appear on the screen of the device that is scanning the barcode.
A contact that I tried to add to BlackBerry Messenger is not appearing
If a contact that you tried to add remains in the Pending category, the person might not have received your invitation. Some possible causes are that the person's BlackBerry device is turned off or the person might not have yet responded to your invitation. Depending on your organization, you might not be able to add a person who is not in your organization. Try performing any of the following actions: If the person has not yet received the invitation, wait until the person receives and accepts the invitation before the person appears as a contact. If you added a contact and then switched devices shortly after, if the contact does not appear in your contact list or in the Pending category, you might need to add the contact again using your current device. If the contact remains in the Pending category for a long period of time, you can delete the contact and then try to add the person again.

Chat basics

Start a chat
1. 2. 3. 4. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon. On the contact list screen, in a contact category, click a contact. Type a message. Press the Enter key.

Add an emoticon

1. In BlackBerry Messenger, during a chat, press the Menu key. 2. Click Add Smiley. 3. Click an emoticon.

Send a file to a contact

If your BlackBerry device is running BlackBerry Device Software 5.0 or later, you might be able to send files that are stored on your organization's network. For more information about accessing a file from your organization's network, on the menu in the files application, click Help. Depending on your wireless service provider or organization, this feature might not be supported. 1. In BlackBerry Messenger, during a chat, press the Menu key. 2. Click Send File. 3. Perform one of the following actions: To send a picture, click Picture. Click Camera or File. Take a picture or click a picture. Type a caption. Click Send. If necessary, select a picture size option. Click OK. To send a document, click File. Click a file. To send a voice note, click Voice Note. Click Start to record your message. If necessary, click Stop. Click Send. To send a contact attachment of a contact from the contacts application, click BlackBerry Contact. Click a contact. To send a contact attachment of a BlackBerry Messenger contact, click Messenger Contacts. Click one or more contacts. Click OK.

Depending on your wireless service plan or organization, this feature might not be supported. 1. In BlackBerry Messenger, during a chat, press the Menu key. 2. Click Email Chat.

Clear a chat

1. In BlackBerry Messenger, during a chat, press the Menu key. 2. Click Clear Chat.

End a chat

1. 2. 3. 4. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon. On the contact list screen, highlight a chat. Press the Menu key. Click End Chat or Leave Conference.

Chat history

Turn on chat history
You can save chat history on your BlackBerry device or on a media card. 1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon. 2. On the contact list screen, press the Menu key. 3. Click Options. 4. Change the Save Message History field to Device or Media Card. 5. Press the Menu key. 6. Click Save.
View the chat history for a contact
You can only perform this task if you have previously turned on chat history. 1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon. 2. On the contact list screen, in a contact category, highlight a contact. 3. Press the Menu key. 4. Click View History. 5. Click a chat history.
Search for text in a chat history
You can only perform this task if you have previously turned on chat history. 1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon. 2. On the contact list screen, in a contact category, highlight a contact. 3. Press the Menu key. 4. Click View History. 5. Type the text. 6. Click Find Results. 7. In the search results, click a chat history.

Delete the chat history

1. 2. 3. 4. 5. 6. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon. On the contact list screen, in a contact category, highlight a contact. Press the Menu key. Click View History. Press the Menu key. Perform one of the following actions: To delete the chat history for an individual contact, click Delete Contact's History. To delete the chat history for all contacts, click Delete Complete History. Click Delete.

Chat options

View display names in BlackBerry Messenger chats
1. 2. 3. 4. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon. On the contact list screen, press the Menu key. Click Options. Select the Show Display Names in Chat check box.
5. Press the Menu key. 6. Click Save. If you added a contact that uses SMS text messaging to BlackBerry Messenger, you might need to change your SMS options to view names in SMS chats.

I cannot send or receive GPS location information
Try performing the following actions: If you are outdoors, move away from buildings and expose your BlackBerry device to open sky. If you are indoors, move close to a window. If you have paired your device with a Bluetooth enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is turned on. If you are using GPS technology for the first time, wait a short period of time for your device to get your GPS location. If the contact is using a previous version of BlackBerry Messenger, if the contact's device does not have a internal GPS receiver, or if the contact has not paired his or her device with a Bluetooth enabled GPS receiver, some features might not be available for you to use for that contact.

BlackBerry Groups

Group basics

About BlackBerry Groups

You can use the BlackBerry Groups feature of BlackBerry Messenger to create or join a group of people that you want to stay connected with, such as family, friends, or co-workers. You can share pictures, lists, and appointments with the members of your group. You can also chat with members and comment on shared items. A group can contain up to 30 members and can include members who are not part of your BlackBerry Messenger contacts. The groups that you belong to are listed on the contact list screen of BlackBerry Messenger. You can also add a shortcut icon for the group to the Home screen of your BlackBerry device so that you can quickly access the group. Depending on your wireless service provider or organization, this feature might not be supported.

Create a group

When you create a group, you automatically become the administrator for the group. Depending on your wireless service provider or organization, you might not be able to use the BlackBerry Groups feature. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon. On the contact list screen, press the Menu key. Click Create New Group. Type a name for the group. Type a description that people see when they receive the invitation to the group. Change the Group Icon field. Perform any of the following actions: To prevent members from inviting other people to the group, change the Allow non-admin members invite others field to No. To prevent the group icon from appearing on the Home screen of your BlackBerry device, change the Show on Home Screen field to No. 8. Click Create Group. 1. 2. 3. 4. 5. 6. 7.

Join a group by scanning a barcode
To perform this task, your BlackBerry device must have a camera. Depending on your wireless service provider or organization, you might not be able to use BlackBerry Groups. 1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon. 2. On the contact list screen, press the Menu key.
3. Click Scan a Group Barcode. 4. Click Continue. 5. Hold your device so that all four corners of the barcode appear on your device screen. Continue to hold the device until you hear the success beep.
Send a chat, picture, or list to a person that is not a member of the group
1. 2. 3. 4. 5. In a group, click Chats, Pictures, or Lists. If necessary, click a group chat, picture, or list. Press the Menu key. Click Send <type of group data> To. Click an option.

Change group options

1. 2. 3. 4. 5. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon. On the contact list screen, in the BlackBerry Groups category, click a group. Press the Menu key. Click Group Details. Perform any of the following actions: To change the group icon, change the Group Icon field. To prevent the group icon from appearing on the Home screen of your BlackBerry device, change the Show on Home Screen field to No. To stop sharing your status with members, change the Share My Status Message field to No. To turn on group chat history, change the Save Message History field to Device or Media Card. To save group pictures, change the Save Pictures field to Device or Media Card. To use this feature your device must have on-board device memory or a media card. To stop receiving notification of group activities in the messages application, beside the Message List Integration field, click Settings. Select an option. Click OK. To stop receiving audible notifications and Home screen indicators for group activities, change the Turn off all notifications for this group field to Yes. 6. If you are an administrator of the group, perform any of the following actions: To change the group description, type a new description. To prevent members from inviting other people to the group, change the Allow non-admin members invite others field to No. To change the password that a member can type to become an administrator of the group, click Set or Change. 7. Press the Menu key. 8. Click Save.

Members

Invite a BlackBerry Messenger contact to join a group
When you invite a BlackBerry Messenger contact to join a group, the contact must accept your invitation before the contact is added to the group. Depending on the permissions that an administrator of the group has set, you might need to be an administrator of the group to perform this task. 1. 2. 3. 4. 5. 6. 7. 8. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon. On the contact list screen, in the BlackBerry Groups category, click a group. Click Members. Click Invite a new member. Click Select a contact from BlackBerry Messenger. If necessary, change the Category field. Select the check box beside the contact. Click Send.
Add a member by scanning a barcode
To perform this task, your BlackBerry device must have a camera. Depending on the permissions that the administrator of the group has set, you might need to be an administrator of the group to perform this task. 1. 2. 3. 4. 5. 6. 7. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon. On the contact list screen, in the BlackBerry Groups category, click a group. Click Members. Click Invite a new member. Click Scan a person's barcode. Click Continue. Hold your device so that all four corners of the barcode appear on your device screen. Continue to hold the device until you hear the success beep.
Related topics Display your profile barcode on your device, 10
Add a member by typing an email address or PIN
When you add a member by typing an email address or PIN, the person must accept your invitation before the person is added to the group.
Depending on the permissions that an administrator of the group has set, you might need to be an administrator of the group to perform this task. 1. 2. 3. 4. 5. 6. 7. 8. 9. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon. On the contact list screen, in the BlackBerry Groups category, click a group. Click Members. Click Invite a new member. Click Enter a person's email address, PIN, or name. Type part or all of the member information. Click the member information. If necessary, select the This address is a distribution list check box. Click Send.

Display the group barcode on your device
When you display the barcode for a group on your BlackBerry device, other people can scan the barcode to join the group. Depending on the permissions that an administrator of the group has set, you might need to be an administrator of the group to perform this task. 1. 2. 3. 4. 5. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon. On the contact list screen, in the BlackBerry Groups category, click a group. Press the Menu key. Click Group Details. Click Display Group Barcode.
Invite a member to become a BlackBerry Messenger contact
When you invite a member to become a contact, the member must accept your invitation before the person is added to your BlackBerry Messenger contact list. After you invite a member from a group to become a BlackBerry Messenger contact, you can start a private chat by clicking the member. 1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon. 2. On the contact list screen, in the BlackBerry Groups category, click a group. 3. Highlight a member who is not yet a BlackBerry Messenger contact. 4. Press the Menu key. 5. Click Add to BlackBerry Messenger. 6. Click Yes. 7. Click Send. The member remains in the Pending category in your BlackBerry Messenger contact list until the member responds to your invitation.
Delete a member from a group
To perform this task, you must be an administrator of the group.
If you added the member as a BlackBerry Messenger contact, you might also want to delete the contact from your BlackBerry Messenger contact list. 1. 2. 3. 4. 5. 6. 7. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon. On the contact list screen, in the BlackBerry Groups category, click a group. Click Members. Highlight a member. Press the Menu key. Click Remove <member's name>. Click Remove.

Leave a group

After you leave a group, the group no longer appears on the contact list screen in BlackBerry Messenger, and you no longer receive activity updates for the group. 1. 2. 3. 4. 5. 6. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon. On the contact list screen, in the BlackBerry Groups category, click a group. Press the Menu key. Click Leave Group. Click Leave Group. If necessary, select the check box beside at least one member that you want to become an administrator. Click OK. Click Continue.

Group chats

Participate in a group chat
All members of a group can see group chats. 1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon. 2. On the contact list screen, in the BlackBerry Groups category, click a group. 3. Click Chats. 4. If necessary, click a group chat. 5. Type a message. 6. Press the Enter key.

Start a new group chat

All members of a group can see group chats. 1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon. 2. On the contact list screen, in the BlackBerry Groups category, click a group. 3. Click Chats. 4. Press the Menu key.
5. Click New Chat. 6. Type a subject for the group chat. 7. Click Create.

Delete a group chat

To perform this task, you must be an administrator of the group and the group must have more than one group chat. 1. 2. 3. 4. 5. 6. 7. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon. On the contact list screen, in the BlackBerry Groups category, click a group. Click Chats. Highlight a group chat. Press the Menu key. Click Delete Chat. Click Delete.

Pictures

About pictures
You can share pictures with all of the members in a group. You can share pictures that are stored on your BlackBerry device, or if your device has a camera, you can take a picture. You can mark pictures as favorites, comment on pictures, and add voice notes to pictures. A group can contain up to 20 pictures. Pictures in a group are deleted from your device automatically after 28 days, unless you mark a picture as a favorite or change the group options to save group pictures to your BlackBerry device or a media card.
Share a picture with a group
All members of a group can see pictures that you share. Pictures in a group are deleted from your BlackBerry device automatically after 28 days, unless you mark a picture as a favorite or change the group options to save group pictures to on-board device memory or a media card. 1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon. 2. On the contact list screen, in the BlackBerry Groups category, click a group. 3. Click Pictures. 4. Click Share Picture. 5. Click a picture. 6. Type a caption. 7. To add a voice note, click the Add Voice Note icon. Click Record. Click Attach. 8. Click Send.

Discuss a picture

You can discuss a picture with all members of the group. 1. In a group, click Pictures. 2. Click a picture. 3. Press the Menu key. 4. Click Discuss Picture. 5. Type a message. 6. Click Add Comment.

Mark a picture as a favorite
When you mark a picture as a favorite, you continue to see the picture in the group on your BlackBerry device even after 28 days. Other members might not see the picture after 28 days. Depending on the group options that you have set for pictures, other members of the group might be notified when you mark a picture as a favorite. 1. In a group, click Pictures. 2. Highlight a picture. 3. Press the Menu key. 4. Click Tag as Favorite. To stop displaying a picture as a favorite, click Remove Favorite Tag.
Add or replace a voice note
You can only record voice notes for pictures that you have shared with the group. 1. In a group, click Pictures. 2. Click a picture that you shared. 3. Press the Menu key. 4. Click Add Voice Note or Replace Voice Note. 5. Click Record. 6. Click Attach.

Play a voice note

You can play a voice note that a member of the group has added to a picture. 1. In a group, click Pictures. 2. Click a picture that has a voice note. 3. Press the Menu key. 4. Click Play Voice Note.

Change a caption

1. In a group, click Pictures.

2. 3. 4. 5. 6.

Highlight a picture. Press the Menu key. Click Edit Caption. Type a new caption. Click Send.
Delete a picture from a group
After you delete a picture from a group, you can no longer see it in the group on your BlackBerry device. Other members might continue to see the picture. 1. In a group, click Pictures. 2. Highlight a picture. 3. Press the Menu key. 4. Click Delete Picture. 5. Click Yes. 6. If you shared the picture or if you are an administrator of the group, to delete the picture for all members, click Yes.

About lists

You can create lists to share with all members in a group. You can assign due dates, change the priority level for list items, and set an owner for list items. You can also change list items or mark them as completed. Members can comment on list items and send a list to people outside of the group.

Create a list

1. 2. 3. 4. 5. 6. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon. On the contact list screen, in the BlackBerry Groups category, click a group. Click Lists. Click Start New List. Type a name for the list. Click OK.

Discuss a list

You can discuss a list with all members of the group. 1. In a group, click Lists. 2. Click a list. 3. Press the Menu key. 4. Click Discuss List.
5. Type a message. 6. Click Add Comment.

Add a list item

1. 2. 3. 4. 5. In a group, click Lists. Click a list. Click Create New Item. Type a name for the list item. Perform any of the following actions: To add a category for the list item to appear under, type a category name. To assign responsibility for the list item to a member, type part of the member's name. Click the member. To set the priority level for the list item, change the Priority field. To specify a due date, change the Due field. Click Date. Click a date. To set the priority level to automatically change to high at a specified time for a list item with a due date, change the Make high priority field. 6. Click Save.

To view the status of the registration for the email address, repeat steps 1 to 5.
Remove a registered email address from BlackBerry Messenger
After you remove a registered email address from BlackBerry Messenger, you can no longer restore your contact list over the wireless network using that email address. If you remove all of the email addresses that are registered from BlackBerry Messenger, your contact list will not be backed up automatically until you register an email address with BlackBerry Messenger again. 1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon. 2. On the contact list screen, press the Menu key. 3. Click Options. 4. Click Back Up. 5. Click Back up files remotely. 6. On the Remote Backup screen, highlight an email address. 7. Press the Menu key. 8. Click Edit Email Status. 9. Press the Menu key. 10. Click Deactivate Email.
Restore your BlackBerry Messenger contact list over the wireless network
To perform this task, you must have associated at least one of the email addresses with your device that you previously registered with BlackBerry Messenger. For more information about associating your device with an email address, visit www.blackberry.com/go/docs to read the BlackBerry Internet Service User Guide or contact your organization. Depending on your wireless service plan or organization, this feature might not be supported. 1. 2. 3. 4. 5. 6. 7. 8. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon. On the contact list screen, press the Menu key. Click Options. Click Restore. Click Restore using email. If necessary, select an email address. Click Continue. Click Continue. Click Continue.
You might be automatically re-invited to groups that you previously belonged to when you restore your BlackBerry Messenger contact list. Related topics My contacts are not appearing in BlackBerry Messenger, 5
Create a backup file of your BlackBerry Messenger contact list
You can have up to five backup files on your BlackBerry device or media card. 1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon. 2. On the contact list screen, press the Menu key. 3. Click Options. 4. Click Back Up. 5. Click Back up files locally. 6. Change the Save backup files to field to Device or Media Card. 7. To save a backup file automatically when your contact list changes, select the Auto save contact list changes check box. 8. Click Back Up Now.

My restored contact list does not contain the contacts or groups that I expect
If you restored your contact list using a backup file, verify that the backup file that you used is the latest version. To view the properties of a file on your device, press the Menu key and click Properties. If you restored your contact list using a backup file and you did not set BlackBerry Messenger to automatically save a copy of your contact list changes to your device or media card, the backup file that you used might have been created before you made changes to your contact list. If you restored your contact list using a backup file and your contact list does not contain your groups, you might need to ask someone from the group who has permissions to add members to add you to the group again. If you set BlackBerry Messenger to back up your contact list over the wireless network, you might need to associate an email address with your device that you previously registered with BlackBerry Messenger. In some cases, you might need to back up your contact list over the wireless network again before your contact list is recovered.

Glossary

GPS Global Positioning System PIN personal identification number SMS Short Message Service

Provide feedback

To provide feedback on this deliverable, visit www.blackberry.com/docsfeedback.

IT policy rules

BlackBerry Enterprise Server administrators can use IT policy rules to prevent users from accessing certain applications and features. For more information about IT policy rules, visit http://docs.blackberry.com/en/ to read the BlackBerry Enterprise Server Policy Reference Guide.

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