Information tab..... 76 HP Instant Support... 76 Security and privacy.... 77 To gain access to HP Instant Support... 77 myPrintMileage.... 77 How Do I..... 78 Printer Services tab.... 80 Using the HP Printer Utility (Macintosh)... 81 Viewing the HP Printer Utility panels... Troubleshooting Troubleshooting tips and resources.... 84 General troubleshooting tips.... 85 Printing a demo page.... 86 Printing a diagnostics page.... 87 Resolving printing problems.... 88 Printer shuts down unexpectedly.... 88 Check power and power connections... 88 Check printer vents... 88 All printer lights are blinking.... 88 A non-recoverable error has occurred... 88 Printer is not responding (nothing prints)... 88 Check printer setup... 88 Check the print cartridge initialization... 88 Check the printer software installation.. 88 Check cable connections.... 88 Check printer setup for network environment... 89 Check any personal firewall software installed on the computer.. 89 Printer does not accept a print cartridge... 89 Print cartridge does not fit the printer... 89 Printer does not recognize the print cartridge... 89 Clean the print cartridge contacts... 89 The printer is rejecting the pen... 90 Printer takes a long time to print... 91 Check the system configuration.. 91 Verify the number of software programs running on the computer. 91 Check the printer software settings.. 91 A large file is printing.... 91 The printer may be in Ink-backup Printing Mode... 91 Blank page printed.... 92 Check for empty print cartridges... 92 The protective tape on the print cartridge nozzle has not been removed. 92 Check media settings... 92 Something on the page is missing or incorrect... 92 Check margin settings.... 92 The printer may be in Ink-backup Printing Mode... 92 Verify the ink levels of the print cartridges... 92 The print cartridges may need to be cleaned.. 92 Check color print settings.... 92 Check the print location and length of USB cable.. 93
Placement of the text or graphics is wrong.. 93 Check how the media is loaded.. 93 Check the media size... 93 Check margin settings.... 93 Check the page-orientation setting.. 93 Check the printer location and length of USB cable.. 93 Poor print quality and unexpected printouts.... 94 Poor quality printouts.... 94 Check the print cartridges... 94 The printer may be in Ink-backup Printing Mode... 94 Verify the ink levels of the print cartridges... 94 The print cartridges may need to be cleaned.. 94 Check the paper quality... 94 Check the type of media loaded in the printer... 95 Check rollers in the printer... 95 Check the printer location and length of USB cable.. 95 Meaningless characters print... 95 Check the cable connections... 95 Check the document file... 95 Ink is smearing.... 95 Check print settings... 95 Check the media type.... 95 Check the margin settings... 96 Ink is not filling the text or graphics completely... 96 The printer may be in Ink-backup Printing Mode... 96 Verify the ink levels of the print cartridges... 96 The print cartridges may need to be cleaned.. 96 Check the media type.... 96 The print settings may need to be changed... 96 Output is faded or dull colored... 96 Check the print mode... 96 You may not be using the best print cartridge for the project.. 96 Check the paper type setting... 97 Check the print cartridges... 97 Colors are printed as black and white... 97 Check the print settings... 97 The printer is printing in Ink-backup Printing Mode.. 97 Wrong colors are printing.... 97 Check the print settings... 97 Check the print cartridges... 97 Printout shows bleeding colors... 97 Check the print settings... 97 Check the print cartridges... 97 Colors do not line up properly.... 98 Check the print cartridges... 98 Check the graphics placement... 98 Lines or dots are missing from text or graphics... 98 The printer may be in Ink-backup Printing Mode... 98 Verify the ink levels of the print cartridges... 98 The print cartridges may need to be cleaned.. 98

Uninstalling the printer software
To uninstall the software for Windows computers If you are using Windows 2000 or Windows XP, you must have administrator privileges to uninstall the printer software. 1. 2. 3. 4. 5. 6. 7. If the printer is connected directly to the computer using a USB cable, disconnect the printer. Close any running applications. From the Start menu, open the Control Panel. Double-click Add/Remove Programs. Select the printing software that you wish to remove. Click the button for adding or removing software. Follow the instructions on the screen to complete the removal of the printer software. NOTE If the uninstallation process fails, restart the computer and complete the steps above to uninstall the software. 8. 9. (To run the scrubber utility, complete the following steps.) Disconnect the printer from the computer. On the computer, restart Windows.
10. Insert the Starter CD in the CD drive. If the CD menu appears, exit the CD menu. 11. Locate the scrubber utility on the Starter CD and run the utility. For Windows 2000 and Windows XP, use the scrub2k.exe file located in the Utils\Scrubber \Win2k_XP folder.
12. Double-click the scrubber.exe file. 13. Restart your computer, and re-install the printer driver. To uninstall the software for Macintosh computers 1. 2. If the printer is connected directly to the computer using a USB cable, disconnect the printer. Restart the computer. NOTE If you do not restart the computer before you uninstall the software, some files are not removed from your computer when you run the Uninstall option. 3. 4. 5. 6. 7. Insert the Starter CD into the CD drive. Double-click the CD icon on the desktop. Double-click the installer icon located in the Installer folder and follow the instructions on the screen. When the Main Installation dialog box appears, select Uninstall from the drop-down list located in the upper-left part of the dialog box. Follow the instructions on the screen to remove the printer software.
Customizing the printer software setup program
The Starter CD contains a utility that allows system administrators to create customized installation packages that can be launched silently. System administrators can then distribute a customized installation package by sharing it from a local or mapped network drive. To access the utility, select Customization Utility from the CD menu. A software installation package with the selected language and selected printer components will be created. To run the print driver from a customized installation package, open the folder that contains the package and double-click the Install.bat file. NOTE The Customization Utility is available only for Windows.

NOTE Printing from one print cartridge, rather than two, may be slower and the print quality may be affected. It is recommended to print with both print cartridges. If using only the Photo print cartridge, colors may not print correctly. For borderless printing, the tri-color print cartridge must be installed.

Calibrating the color

Whenever you replace a print cartridge, the printer automatically calibrates the colors to ensure the best printing quality. If you are not satisfied with the appearance of the colors, you can calibrate colors manually, as described below. Toolbox or printer driver (Windows): Click the Printer Services or Services tab. Then, click Calibrate Color and follow the onscreen instructions. HP Printer Utility (Macintosh): In the Configuration Settings area, select Color Calibration. Click Calibrate Color and follow the onscreen instructions. NOTE To calibrate color, both tri-color and photo print cartridges must be installed.
Installing the optional automatic two-sided printing accessory (duplex unit)
The printer can automatically print on both sides of a sheet of paper when a duplex unit is attached to the back of the printer. NOTE The duplex unit is an optional accessory that is available for the HP Photosmart Pro B8300 series printer. It may be purchased separately in some countries/regions (see HP supplies and accessories.) To install the duplex unit 1. 2. 3. Remove the rear access panel by pushing the release buttons toward each other. Pull the rear access panel out of the printer. Insert the duplex unit straight into the back of the printer until both sides snap into place. NOTE Do not press the buttons on either side of the duplex unit when installing it. Use these buttons only for removing the duplex unit from the printer.
Printing and loading media
This section contains the following information: Selecting print media Loading media in the input tray Using the automatic paper-type sensor Changing print settings Understanding smart software features Printing digital photographs Printing borderless Printing in grayscale Printing panoramic photos Printing a document Printing with the front or rear manual feed slot Printing on various media types Printing on custom-sized paper Printing on envelopes Printing on cards and smaller-sized media Printing multiple pages on a single sheet of paper Printing booklets Printing posters Printing banners Printing labels Printing iron-on transfers Printing on both sides (duplexing) Cancelling a print job

Selecting print media

Your printer is designed to print on a variety of media types (such as photo paper, plain paper, envelopes, and transparencies) and sizes. The printer works well with most office paper types, and provides the best results on paper that accepts ink well. Always use media that conforms with the types, sizes, and weights listed in Understanding specifications for supported media. It is best to test a variety of media types before buying large quantities. Find a media type that works well. NOTE Use HP media for optimum print quality. These print media types are specifically designed to work well with the printer. For ordering information, see HP supplies and accessories.

Press the Resume button to proceed with printing. To resume printing from the input tray, remove the paper from the front manual feed slot.
Loading the rear manual feed slot
1. 2. Before you load the paper, adjust the paper guide to the size of paper you are printing by aligning it with the appropriate icon below the rear manual feed slot. Insert a single sheet of paper print-side up into the left side of the rear manual feed slot. The printer grips the paper.
Press the Resume button to proceed with printing. If you are printing more than one page, press the Resume button after inserting each sheet of paper.
Printing on various media types
NOTE Use HP media for optimum print quality. These media types are specifically designed to work with your printer. See HP supplies and accessories for ordering information. If you are printing transparencies, HP recommends removing each transparency as it prints and setting it aside to dry. For Windows 1. 2. 3. 4. 5. 6. 7. 8. Load the print media (see Loading media in the input tray). Open the printer driver (see Printing a document). Click the Features tab. Select the media type from the Paper Type drop-down list. Select the media size from the Size drop-down list. Select the paper source from the Paper Source drop-down list. Change any other desired print settings and click OK. Print your document.
For Macintosh 1. 2. 3. 4. 5. 6. 7. Load the print media (see Loading media in the input tray). Click File, and then click Page Setup. Select the media size and click OK. Click File, and then click Print. Open the Paper Type/Quality panel. Click the Paper tab and select the media type and source. Change any other desired print settings and click Print.
Printing on custom-sized paper
NOTE The paper width must be between 76.2 and 330.2 mm (3 and 13 inches); the paper length must be between 127 and 1,270 mm (5 and 50 inches) For Windows 1. 2. 3. 4. Load the print media (see Loading media in the input tray). Open the printer driver (see Printing a document). Click the Features tab. Select Custom in the Size drop-down list. If you are using Windows XP or Windows 2000, type a name and click Save. 5. 6. 7. 8. 9. In the custom paper size dialog box, type values for the width and length. Choose any of the predefined names from the Name drop-down list and click Save to save the custom settings. Click OK. From the Size drop-down list, select the name of the custom paper size that you created. Select the paper source from the Paper Source drop-down list.
10. Change any other desired print settings and click OK. 11. Print your document. For Macintosh 1. 2. 3. 4. 5. 6. 7. 8. 9. Load the print media (see Loading media in the input tray). Click File, and then click Page Setup. From the Paper Size drop-down list, select Custom Page Sizes. Click +, and then type values for the width, height, and margins. Click OK and click Save. Click File, and then click Page Setup. Select the custom paper size just created and click OK. Click File and click Print. Change any other desired print settings and click Print.

Printing booklets

Booklet printing automatically arranges and resizes the pages of a document so when the document is folded into a booklet, the page order is correct.
Performing manual booklet printing
For Windows 1. 2. 3. 4. 5. 6. 7. Load the appropriate paper (see Loading media in the input tray). Open the printer driver (see Printing a document). Click the Features tab. On the Two-sided printing drop-down list, select Manual. Select Flip Pages Up to change the page orientation, if desired. Select a booklet layout from the Booklet Layout drop-down list. See Performing manual duplexing, steps 7 through 10.
Performing automatic booklet printing
You can print booklets automatically if a duplex unit is installed on the printer (see Installing the optional automatic two-sided printing accessory (duplex unit)). NOTE The duplex unit is an optional accessory that is available for the HP Photosmart Pro B8300 series printer. It can be purchased separately in some countries/regions (see HP supplies and accessories). For Windows 2000 and Windows XP, verify that the duplex unit is installed and that the auto-duplex feature is enabled. Open the print driver, select Properties and select Device Settings. Make sure that Allow Manual Duplexing is disabled. You can also access this feature from the Printing Shortcuts tab. Open the printer driver, select the Printing Shortcuts tab, and select the feature from the What do you want to do? dropdown list. For Windows 1. 2. 3. 4. 5. 6. 7. 8. Load the appropriate paper (see Loading media in the input tray). Open the printer driver (see Printing a document). Click the Features tab. On the Two-sided printing drop-down list, select Use Auto-Duplex Unit. Select Preserve Layout. Select a binding option on the Booklet Layout drop-down list. Change any other desired print settings and click OK. Print your document.
For Macintosh 1. 2. 3. 4. 5. 6. Load the appropriate paper (see Loading media in the input tray). Click File, and then click Print. Open the Two-Sided Printing panel. Select Print Both Sides. Select the desired binding orientation by clicking the appropriate icon. Change any other desired print settings and click Print.

Printing posters

You can enlarge your document from a single page to multiple tiles that can be pasted together into a poster. You can use this feature to enlarge a single-page document to many tiles depending on the size of your document. NOTE You can also access this feature from the Printing Shortcuts tab. Open the printer driver, select the Printing Shortcuts tab, and select the feature from the What do you want to do? drop-down list. For Windows 1. 2. 3. 4. 5. 6. 7. Load the appropriate media into the input tray (see Loading media in the input tray). Open the printer driver (see Printing a document). Click the Advanced tab. In the Poster Printing drop-down list, select the number of sheets for your poster. To print specific tiles in the poster, click Select Tiles. Change any other desired print settings and click OK. Print your document. After the sections of a poster have been printed, trim the edges of the sheets, then tape the sheets together.

Advantages of using the duplex unit
Print on both sides of a page without manually reloading the page. Print long documents quickly and efficiently. Use less paper by printing on both sides of paper. Create professional-looking brochures, reports, newsletters, and other special items. NOTE After the first side of the page is printed, the printer pauses while the ink dries. Once the ink is dry, the paper is pulled back into the duplex unit and the reverse side of the page is printed. For Windows 1. 2. 3. 4. 5. 6. 7. 8. 9. Load the appropriate paper (see Loading media in the input tray). Open the printer driver (see Printing a document). Click the Features tab. In the Two-sided printing drop-down list, select Use Auto-Duplex Unit. To automatically resize each page to match the document's onscreen layout, select Preserve Layout. Clearing this option may result in unwanted page breaks. Select Flip Pages Up to change the page orientation, if desired. Choose a booklet layout from the Booklet Layout drop-down list, if desired. Change any other desired print settings and click OK. Print your document.
For Macintosh 1. 2. 3. 4. Load the appropriate paper (see Loading media in the input tray). Click File, and then click Print. Open the Two-Sided Printing panel. Select Print Both Sides.
Select the desired binding orientation by clicking the appropriate icon. Change any other desired print settings and click Print.

Cancelling a print job

You can cancel a print job using one of the following methods: Control panel: Press the Cancel button. This will clear the job that the printer is currently processing. It does not affect jobs waiting to be processed. Windows: Double-click the printer icon that appears in the lower right corner of the computer screen. Select the print job, and then press the Delete key on the keyboard. Macintosh: Click the Printer Setup Utility icon, and then double-click the printer icon. Select the print job and click Delete.

Using the Toolbox

This section contains the following information: Toolbox overview Printer Status tab Information tab Printer Services tab Using the HP Printer Utility (Macintosh)

Toolbox overview

The Toolbox provides status and maintenance information about your printer. It also provides access to documentation and online help tools for solving printer problems. NOTE The Toolbox is available for Windows only. For Macintosh, see Using the HP Printer Utility (Macintosh). To open the Toolbox: 1. 2. 3. Click the Start menu. Select the Printer and Faxes settings. Right-click the HP Photosmart Pro B8300 series icon, and select Printer Preferences.
Chapter 5 Using the Toolbox

Printer Status tab

The Printer Status tab displays ink level information for each print cartridge and also printer status. The printer selection drop-down list lets you select the printer you wish to use with the Toolbox utilities. It lists printers that are compatible with the Toolbox. The status window displays messages related to current printer status, such as Printing job, Top cover open, and Print cartridge empty.

Lines or dots are missing from text or graphics
One of the print cartridges may be low on ink. To view the ink levels, print a diagnostics page (see Printing a diagnostics page). For Windows, if the Toolbox is installed, you can find ink-level information by clicking the Estimated Ink Level tab. If the print cartridge is low on ink, replace it (see Inserting the print cartridges).
Check the print cartridge contact pads
The print cartridge contact pads might need cleaning. See Using the print cartridges.
Resolving paper-feed problems
This section provides solutions to common paper-feed problems. Another paper feed problem is occurring
For information on resolving jams, see Clearing jams.
Another paper feed problem is occurring
Media is not supported for the printer or tray
Use only media that is supported for the printer and the tray being used. See Understanding specifications for supported media.
Media is not picked up from input tray
Make sure the media guides are set to the correct markings in the trays for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack. Make sure media in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl. Make sure the tray is inserted properly.
Media is not coming out correctly
Make sure the output tray extension is extended, otherwise, printed pages may fall off the printer. Remove excess media from the output tray. There is a limit to the number of sheets the tray can hold. If the duplex unit is not installed properly during a duplex job, media may exit through the rear of the printer. Reinstall the duplex unit or close its cover.

Pages are skewing

Make sure that media loaded in the input tray is aligned to the right and front guides.
Multiple pages are being picked up
Make sure the media guides are set to the correct markings in the trays for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack. Make sure that the tray is not overloaded with paper. When you load paper, avoid fanning the stack. Fanning paper can cause static electricity to build up and intensify multiple-pick problems. When reinserting a tray into the printer, do so gently. Forceful insertion with a full stack of paper may cause sheets to slide up within the printer, causing the printer to jam or pick multiple sheets at one time.

Remove the rear cover from the duplex unit (if installed), remove any paper, and replace the rear cover. If the paper jam is not visible by removing the rear cover, remove the duplex unit to locate the jam.
Lift up the output tray and remove any jammed paper from the input tray.
Open the top cover. The print cartridge carriage should return to the right side of the printer. If the carriage does not return to the right side, turn off the printer, and then move the carriage to the right. Pull any jammed paper towards you. CAUTION Do not reach into the printer when the printer is on and the print cartridge carriage is stuck.
After you clear the jam, close all covers, turn on the printer (if you turned it off), and press the Resume button. The printer will continue the print job on the next page. You will need to resend any pages that were jammed in the printer.
Tips for avoiding paper jams
Make sure nothing blocks the paper path. Do not use media that is damaged, curled, or wrinkled. It is recommended not to use paper with cutouts or perforations or paper that is heavily textured or embossed. To ensure that media feeds properly, load only one type of media at a time in the input tray or the manual feed slots. Make sure media is loaded correctly. See Loading media in the input tray. For the input tray and front manual feed slot, load the media print-side down with the right edge of the media aligned against the right edge of the tray or slot. Make sure the paper width guide and tray extension fit against the edges of the media. For the rear manual feed slot, load the media print-side up. Do not load more than 150 sheets of paper, or 15 envelopes, or a stack of media that exceeds the height of the paper width guide into the input tray. Do not load more than 10 sheets of paper into the front manual feed slot. Load only one sheet of paper at a time into the rear manual feed slot. Always use media that conforms with the types, sizes, and weights listed in Selecting print media. This section also lists tips and guidelines on recommended media.
Resolving photo printing problems
Also see Poor print quality and unexpected printouts for additional troubleshooting information. Make sure you are printing on the correct side of the media 1. 2. Load media print-side down in the input tray and front manual feed slot. Load media print-side up in the rear manual feed slot.
Check the print settings Open the printer driver (see Printing a document). On the Features tab (Windows) or the Paper Type/Quality panel (Macintosh), check the following settings: Select the appropriate photo paper type. Select the highest resolution option such as Best or Maximum dpi on the print quality drop-down list. Colors are tinted or incorrect If colors in photographs appear tinted or incorrect, follow these steps:

1. 2. 3.

If the demo page printed, your printer is working, but your network settings may be configured incorrectly. Check with your system administrator for more information. If the demo page did not print, this problem is likely caused by a failure in the printer or computer system. Call the HP Customer Care Center for help (see Customer support and warranty). Before calling, record your serial number and printer model, along with any information about your computer system that is available.

Printer lights reference

The printer lights indicate printer status and are useful for diagnosing printing problems. This section contains information about the printer lights, what they indicate, and what action to take if necessary.
Right print cartridge light (photo, black, or gray print cartridge) Left print cartridge light (tri-color print cartridge) Cancel button Resume button and light Power button and light
NOTE You can also find printer light descriptions on the printer diagnostics page. See Printing a diagnostics page.
Understanding the printer lights
Printer light indication Left and right print cartridge lights. Explanation and recommended action The left print cartridge light indicates tri-color print cartridge status; the right print cartridge light indicates photo or black print cartridge status. The print cartridge lights can be on or blinking in combination with the Power light and Resume light behaviors listed in this table. On: Print cartridge is low on ink or out of ink. Replace the print cartridge soon. See Inserting the print cartridges. Blinking: Print cartridge is damaged, missing, or incompatible. Reinstall or replace the print cartridge. See Inserting the print cartridges. If printing with a single print cartridge, ignore this light.

Printer lights cycle.

The printer lights cycle when the printer is reinitializing. No action required.

Power light on.

Printer is turned on and idle. No action required.

Power light blinks.

Printer is printing or processing a print job. No action required.
Power light blinks twice, stays off, then repeats the pattern.
Printer is cancelling a print job. No action required.
Chapter 7 Printer lights reference
Printer light indication Power light on, Resume light blinks.
Explanation and recommended action Check for one of the following conditions: Printer is waiting for special media to dry. Press the Resume button if you do not want to wait. You can change the dry time in the printer driver. See Ink is smearing. Printer is out of paper. Load paper and press the Resume button to continue the print job. There is a media/banner size mismatch. Make sure the media/banner size selected in the printer driver matches the media/banner size loaded in the printer. To eject the media/banner, press the Resume button. I/O stall. Make sure your system is running properly and the printer is properly connected to your system. Turn off the printer, and then turn it on again. Then resend the print job. To check the system, see the guidelines in Troubleshooting.

Power light off, Resume light blinks.
Paper motor stall. Clear the jammed paper. See Clearing jams. After clearing the jam, press the Resume button to continue the print job. If no paper jam exists, press the Resume button. If this does not work, turn off the printer, and then turn it on again. Then resend the print job.
Power and Resume lights blink together at same time.
Carriage stall. If there is a paper jam, clear the jammed paper. See Clearing jams. After clearing the jam, press the Resume button to continue the print job. If no paper jam exists, press the Resume button. If this does not work, turn off the printer, and then turn it on again. Then resend the print job.
Power and Resume lights blink, Left and right print cartridge lights on.
Service station stall. Open the top cover and unplug the power cord. Wait for the Resume and Power lights to go off. Close the top cover and plug in the power cord. Wait for the printer to reinitialize and resend the print job.
All printer lights blink together.
Hardware error. Make sure there is no paper jam in the printer. See Clearing jams. If you cannot resume the print job, cancel the print job. Turn off the printer, turn it back on, and then try to print again. If the problem persists, turn off the printer and disconnect the cable from the printer. Reconnect the cable, turn on the printer, and then try to print again.
Printer light indication Power and Resume lights on.
Explanation and recommended action Check for one of the following conditions: Make sure the top cover is closed. Make sure the rear access panel or duplex unit is correctly installed and locked into place.
Left print cartridge light on, Power light on.
Tri-color print cartridge is low on ink or out of ink. Reinstall or replace the print cartridge. See Inserting the print cartridges. You can still print with one print cartridge. See Printing with a single print cartridge.
Right print cartridge light on, Power light on.
Photo or black print cartridge is low on ink or out of ink. Reinstall or replace the print cartridge. See Inserting the print cartridges. You can still print with one print cartridge. See Printing with a single print cartridge.
Left and right print cartridge lights on, Power light on.

The information in this section suggests solutions to common problems. If your printer is not operating properly and the suggestions in this guide do not solve your problem, try using one of the following support services to obtain assistance. Obtaining electronic support HP Instant Support HP Telephone Support Hewlett-Packard Limited Warranty Statement
Obtaining electronic support
You can obtain support from HP from the following electronic sources: Web Visit the printer Web site on hp.com for the latest software, product, operating system, and support information: http://www.hp.com/support/. Toolbox (Windows) The Toolbox provides easy, step-by-step solutions to common printing problems. See Using the Toolbox.
Chapter 9 Customer support and warranty
HP Instant Support is a Web-based tool that provides product-specific services, troubleshooting tips, and information about your printer's ink and media usage. You must have an Internet connection to use HP Instant Support. To access HP Instant Support, open the Toolbox and click HP Instant Support on the Information tab. NOTE HP Instant Support Web pages are dynamically created. Do not bookmark this site; always access it from the Toolbox.

HP Telephone Support

During the warranty period, you may obtain assistance from the HP Customer Care Center. Before you call Telephone support numbers

Before you call

To assist our Customer Care Center representatives to serve you better, prepare the following information before calling. 1. Print the printer diagnostics page. See Printing a diagnostics page. If the printer does not print, get the following information ready: 2. 3. 4. model number and serial number (check the back of the printer.) printer model
Check the operating system that you are using, such as Windows 2000. If the printer is connected to the network, check the network operating system, such as Windows NT Server 4.0. Obtain the printer driver and version number of the printer software, such as HP Photosmart Pro B8300 Version: 2.325.0.0. To find the printer driver version number in the printer driver, right-click the printer icon. Select Properties and click About. The version number displays in the Driver files list.
If you have a problem printing from a particular application, note the application and version number.
Telephone support numbers
In many locations, HP provides toll-free telephone support during the warranty period. However, some of the support numbers might not be toll free. For the most current list of telephone support numbers, see http://www.hp.com/support.
Hewlett-Packard Limited Warranty Statement
HP product Software Media Printer Print or Ink cartridges Duration of limited warranty 90 days 1 year Until the HP ink is depleted or the end of warranty date printed on the cartridge has been reached, whichever occurs first. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. 1 year unless otherwise stated

11 Regulatory information
FCC statement Miscellaneous regulatory information Environmental product stewardship program Disposal of Waste Equipment by Users in Private Households in the European Union

FCC statement

The U.S. Federal Communications Commission (in 47 cfr 15.105) has specified that the following notices be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help.
This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Modifications (part 15.21): The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by HP may void the user's authority to operate the equipment. For further information, contact the Manager of Corporate Product Regulations, Hewlett-Packard Company, 3000 Hanover Street, Palo Alto, CA 94304, (650) 8571501.

Notice to Users in Korea

Chapter 11 Regulatory information
Miscellaneous regulatory information

LEDs classification

Regulatory model number
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SNPRC-0405. This regulatory number should not be confused with the marketing name (e.g., HP Photosmart Pro B8300 series) or product numbers (e.g., C8492A or C8492B).
Environmental product stewardship program
Hewlett-Packard encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. HP is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools. High priority parts have been designed to access quickly for efficient disassembly and repair. For more information, visit HP's Commitment to the Environment Web site at: http://www.hp.com/hpinfo/ globalcitizenship/environment/index.html.

loading in input tray 37 loading transparencies 37 ordering supplies 115 printing on cards 58 printing on custom-sized paper 55 printing on envelopes 56 printing on HP media 54 printing on transparencies 54 printing on various types 54 supported sizes 28 supported types 34 supported weights and capacities 35 tips for selecting and using 28 memory, included 129 minimize margins 41 minimum margins 35 myPrintMileage accessing via Toolbox 76 description 77 Web site 77 O operating system requirements 130 output tray, extendable illustration 6 P panoramic photos, printing 48 paper. See media paper jams clearing 101 tips for avoiding 103 paper width guide 7 PCL photographs 4800 x 1200 optimized dpi 43 digital photography technologies 43 Exif Print 43 guidelines for printing 42 HP Digital Photography 41 HP photo imaging software 44 PhotoREt IV 42 PhotoREt printing 43 printing 42 printing borderless 45 six-ink color printing 42
PhotoREt IV 42 poor print quality 94 posters, printing 64 Power button 8 power input 8 Power light 8 power-saving mode 2 print cartridge cradle 6 print cartridge latch 6 print cartridges aligning 20, 80 cleaning 21, 80 ink level display, Macintosh 81 ink level display, Windows 75 installing or replacing 18 maintaining and storing 22 Print Cartridge Protector 22 printing with a single print cartridge 23 supported 18 print speeds 128 printer display hardware information 76 language 128 memory 129 minimum margins 35 printer driver features 41 printer lights reference 109 registering via Toolbox 76 resolution 128 smart software features 41 special features 2 specifications 127 printer driver changing current print settings 50 changing default print settings 40 customizing setup program 14 installing in Macintosh 11 installing other drivers 15 smart software features 41, 128 software 9 system requirements 130 uninstalling 13 Printer Services tab, Toolbox 80 Printer Status tab, Toolbox 75
printer-driver help 4 printing banners 65 booklets 62 borderless printing 41, 45 cancelling print job 72 digital photographs 42 front manual feed slot 51 iron-on transfers 67 labels 66 minimize margins 41 minimum margins 35 multiple pages on single sheet 61 on both sides, automatic 69 on both sides, guidelines 68 on both sides, manual 68 on both sides, overview 68 on cards 58 on custom-sized paper 55 on envelopes 56 on HP media 54 on transparencies 54 on various media types 54 panoramic photos 48 panoramic printing 2 posters 64 power-saving mode 2 rear manual feed slot 51 using automatic paper-type sensor 39 with a single print cartridge 23 printing on both sides. See printing printing problems 88 product certifications 130 R readme file 4 rear access panel description 8 release buttons 8 rear manual feed slot description 8 printing 51 regulatory information 133 release notes 4 resolution, printer 128 Resume button 8 Resume light 8

HP Photosmart Pro B8300 Series
Quick Start Guide Guide de dmarrage rapide Gua rpida Guia de incio rpido
HP LaserJet Information Engineering
Copyright Information 2006 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Informations de copyright 2006 Copyright Hewlett-Packard Development Company, L.P. Toute reproduction, adaptation ou traduction sans autorisation crite pralable est interdite, sauf dans les cas autoriss par les lois sur le droit d'auteur. Les informations contenues dans ce document peuvent tre modifies sans pravis. Les garanties relatives aux produits et aux services HP sont dcrites dans les textes de garantie limite expresse qui les accompagnent. Aucun lment du prsent document ne peut tre interprt comme constituant une garantie supplmentaire. HP ne saurait tre tenu pour responsable des erreurs ou omissions de nature technique ou rdactionnelle qui pourraient subsister dans le prsent document.
Informacin de copyright 2006 Copyright Hewlett-Packard Development Company, L.P. Queda prohibida la reproduccin, adaptacin o traduccin sin previo aviso por escrito, excepto cuando lo permitan las leyes de copyright. La informacin aqu contenida est sujeta a cambios sin previo aviso. Las nicas garantas de productos y servicios HP estn establecidas en la declaracin de garanta que acompaa a dichos productos y servicios. Nada de lo que aqu se incluye est sujeto ni constituye ninguna garanta adicional. HP no se hace responsable de los errores tcnicos o editoriales ni de las omisiones aqu contenidas.
Informaes de Copyright 2006 Copyright Hewlett-Packard Development Company, L.P. A reproduo, a adaptao ou a traduo sem permisso prvia por escrito proibida, exceto quando permitido sob as leis de direitos autorais. As informaes contidas aqui esto sujeitas a alteraes sem aviso prvio. As nicas garantias de produtos e servios da HP esto definidas nas declaraes de garantia expressas que acompanham os produtos e servios. Nada neste documento dever ser interpretado como uma garantia adicional. A HP no ser responsvel por erros tcnicos, editoriais ou omisses contidas neste documento.

Safety Information

Informations relatives la scurit
Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock. 1 Read and understand all instructions in the documentation that comes with the printer. 2 Use only a grounded electrical outlet when connecting this product to a power source. If you do not know whether the outlet is grounded, check with a qualified electrician. 3 Observe all warnings and instructions marked on the product. 4 Unplug this product from wall outlets before cleaning. 5 Do not install or use this product near water, or when you are wet. 6 Install the product securely on a stable surface. 7 Install the product in a protected location where no one can step on or trip over the cord, and the cord cannot be damaged. 8 If the product does not operate normally, see Troubleshooting in the onscreen users guide on the HP Photosmart Pro software CD. 9 There are no user-serviceable parts inside. Refer servicing to qualified service personnel.

Printer lights cycle

Power light blinks
Printer is printing or processing a print job. No action required.
Power and Resume lights on
Check for one of the following conditions: Make sure the top cover is closed. Make sure the rear access panel is correctly installed and locked into place.

Troubleshooting

Printing a diagnostics page
Use the diagnostics page to view current printer settings, to help troubleshoot printer problems, and to verify installation of optional accessories, such as trays. The diagnostics page also contains a log of recent events. If you need to call HP, print the diagnostics page before calling.
Problems installing software
Check the computer system
Make sure the computer meets the system requirements (see the onscreen users guide on the HP Photosmart Pro software CD).
To print a diagnostics page
Press and hold the Power button, press the Resume button four times, and then release the Power button.
Verify installation preliminaries
Before installing software on a Windows computer, ensure all other programs are closed. If the computer does not recognize the path to the CD drive that you type, ensure you are specifying the correct drive letter. If the computer cannot recognize the HP Photosmart Pro software CD in the CD drive, inspect the CD for damage. Also, you can download the printer driver from http://www.hp.com/support.
Problems printing an alignment page
Check the printer to ensure the following:
Power light is on and not blinking. When the printer is first turned on, it takes approximately 45 seconds to warm up. No printer lights are on or blinking and the printer is in the Ready state. If lights are on or blinking, see Printer lights reference. Power cord and other cables are working and firmly connected to the printer. All packing tapes and materials are removed from the printer. Print cartridges are properly installed in the correct cradle. The icon on the print cartridge should match the icon on the cradle. Press down firmly on each one to ensure proper contact. Ensure you have removed the tape from each print cartridge. Print cartridge latch and all covers are closed. Rear access panel is locked into place. Media is loaded correctly in the tray and is not jammed in the printer.

Reinstall the printer software
If you are using Windows and the computer cannot detect the printer, run the Scrubber utility (located in the Utils\Scrubber folder on the HP Photosmart Pro software CD) to perform a clean printer driver uninstallation. Restart your computer, and re-install the printer driver.
Hewlett-Packard Limited Warranty Statement
HP product Software Media Printer Print or Ink cartridges Duration of limited warranty 90 days 1 year Until the HP ink is depleted or the end of warranty date printed on the cartridge has been reached, whichever occurs first. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. 1 year unless otherwise stated

Accessories

A. Extent of limited warranty 1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer. 2. For software products, HPs limited warranty applies only to a failure to execute programming instructions. HP does not warrant that the operation of any product will be interrupted or error free. 3. HP's limited warranty covers only those defects that arise as a result of normal use of the product, and does not cover any other problems, including those that arise as a result of: a. Improper maintenance or modification; b. Software, media, parts, or supplies not provided or supported by HP; c. Operation outside the product's specifications; d. Unauthorized modification or misuse. 4. For HP printer products, the use of a non-HP cartridge or a refilled cartridge does not affect either the warranty to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of a non-HP or refilled cartridge or an expired ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage. 5. If HP receives, during the applicable warranty period, notice of a defect in any product which is covered by HP's warranty, HP shall either repair or replace the product, at HP's option. 6. If HP is unable to repair or replace, as applicable, a defective product which is covered by HP's warranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase price for the product. 7. HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP. 8. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the product being replaced. 9. HP products may contain remanufactured parts, components, or materials equivalent to new in performance. 10. HP's Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP. Contracts for additional warranty services, such as on-site service, may be available from any authorized HP service facility in countries where the product is distributed by HP or by an authorized importer. B. Limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. C. Limitations of liability 1. To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer's sole and exclusive remedies. 2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. D. Local law 1. This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary from state to state in the United States, from province to province in Canada, and from country to country elsewhere in the world. 2. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty Statement may not apply to the customer. For example, some states in the United States, as well as some governments outside the United States (including provinces in Canada), may: a. Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer (e.g., the United Kingdom); b. Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or c. Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer cannot disclaim, or allow limitations on the duration of implied warranties. 3. THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS. HP Limited Warranty Dear Customer, You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your country. You may have additional statutory rights against the seller based on your purchase agreement. Those rights are not in any way affected by this HP Limited Warranty. Ireland: Hewlett-Packard Ireland Ltd. 30 Herbert Street IRL-Dublin 2 United Kingdom: Hewlett-Packard Ltd, Cain Road, Bracknell, GB-Berks RG12 1HN