NOTE TO CATV SYSTEM INSTALLER: This reminder is provided to call CATV system installers attention to Article 820-40 of the NEC that provides guidelines for proper grounding and, in particular, specifies that the cable ground shall be connected to the grounding system of the building, as close as possible to the point of cable entry as practical.
Copyright 2002 by Motorola, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation or adaptation) without written permission from Motorola, Inc. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Motorola may make improvements or changes in the product(s) described in this manual at any time.
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. Dolby Digital is manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby Laboratories. Copyright 2002 Dolby Laboratories. All other product or service names are the property of their respective owners. All rights reserved. Motorola, Inc. 2002

Contents

Section 1

Introduction

Standard Features......1-2 Optional Features......1-3 Using This Manual......1-4 Related Documentation.....1-4 Document Conventions.....1-4 If You Need Help.....1-5 Calling for Repairs......1-5

Section 2

Overview
Triple Tuner......2-1 Front Panel......2-1 Rear Panel.......2-3 RF Bypass Switch Option.....2-4 Remote Controls.....2-5 DRC 400 Remote Control.....2-5 Installing Batteries in the Remote Control....2-7

Section 3

Installation
Installing the DCT5100.....3-1 Standard Cabling Diagram.....3-2 RF Bypass Switch Cabling Diagrams.....3-3 Audio/Video Cabling Diagrams.....3-4 Audio-Only Receiver.....3-8 IR Blaster Transmitter......3-10 Locating the IR Receiver on the VCR.....3-10 Installing the IR Blaster.....3-11 Checking the IR Blaster.....3-11 Data Devices......3-12 Rear Panel Connections.....3-12 Ethernet RJ-45 Network Interface.....3-12 HPNA RJ-11 Interface (optional)....3-12 USB.....3-13

DCT5100 Installation Manual
IEEE 1394 (optional)..... 3-13 Front Panel Connections..... 3-13 Smart Card Interface..... 3-13 Additional USB Port..... 3-13 Boot Cycle...... 3-14 Boot Cycle Error Codes..... 3-15 Operational Check...... 3-17

Section 4

Diagnostics
Accessing Diagnostics...... 4-1 d01 General Status...... 4-3 Error Codes...... 4-4 Connected State...... 4-4 PLATFORM ID..... 4-4 FAMILY ID...... 4-4 MODEL ID...... 4-4 REMOD CHANNEL..... 4-5 SETTOP TIME..... 4-5 d02 Purchase Status..... 4-5 Unsent Purchases..... 4-6 Unacknowledged Reports..... 4-6 Last Acknowledged Purchase..... 4-6 Last Purchase Reportback...... 4-6 IPPV Status...... 4-6 d03 Out-Of-Band (OOB) Diagnostic..... 4-7 OOB FREQUENCY..... 4-8 OOB CARRIER LOCK..... 4-8 OOB DATA..... 4-9 OOB EMM DATA...... 4-9 OOB Signal-to-Noise Ratio (SNR)..... 4-9 OOB Automatic Gain Control (AGC)..... 4-10 NETWORK PID...... 4-10 EMM PID...... 4-10 EMM PROVIDER ID..... 4-10 d04 In-Band (IB) Diagnostic...... 4-11 MODE...... 4-12 CARRIER LOCK..... 4-12 DATA...... 4-12 Signal-to-Noise Ratio (SNR)..... 4-13 Automatic Gain Control (AGC)..... 4-SECOND ERROR COUNTS.... 4-13 d05 Unit Address...... 4-14 TVPC INSTALLED..... 4-14
UNIT ADDRESS......4-15 NETWORK ADDRESS.....4-15 OOB MULTICAST 16 ADDRESS....4-16 MULTICAST 16 ADDRESS.....4-16 MAC ADDRESS......4-16 d06 Current Channel Status......4-17 TYPE......4-18 AUTHORIZATION Reason Code....4-19 PICTURE CARRIER or In-Band Frequency....4-19 AUTHORIZED......4-19 PURCHASABLE.....4-20 PREVIEW......4-20 MPEG VIDEO LOCK......4-20 MPEG AUDIO LOCK.....4-21 PCR LOCK......4-21 d07 RF MODEM (Upstream).....4-22 RF Modem STATUS......4-23 CENTER FREQUENCY......4-23 REQUESTED POWER LEVEL.....4-23 ACTUAL POWER LEVEL.....4-23 REPORTBACK ADDRESS......4-23 LAST RB ATTEMPT TIME.....4-23 d08 Code Modules.....4-24 BOOTLOADER......4-26 DIGITAL SECURE PROCESSOR.....4-26 ANALOG SECURE PROCESSOR.....4-26 Downloadable Object Information Table.....4-26 OBJECT NAME / VERSION....4-26 STATUS.....4-26 SEGS / TIME.....4-27 d09 MEMORY CONFIGURATION.....4-27 MEMORY CONFIGURATION.....4-27 d10 Keypad - LED......4-28 Front-Panel Keypad Diagnostic....4-28 d11 INTERFACE STATUS.....4-29 INTERFACE STATUS.....4-29 d12 USER SETTING STATUS.....4-30 OUTPUT TYPE.....4-30 CLOSED CAPTION......4-31 PEN SIZE.....4-31 FONT STYLE.....4-31 FOREGROUND COLOR....4-31 FOREGROUND OPACITY.....4-32 BACKGROUND COLOR....4-32

The DCT5100 has a unique Triple Tuner architecture. One tuner is dedicated to video services, another to the DOCSIS channel for high-speed data services, and the third tuner is used for the out-of-band control channel. Users have the capability of simultaneously performing high-speed Internet access and IP Telephony functionality while continuing to watch traditional video services. The DOCSIS tuner can also be shared by an external device through an Ethernet connection on the back panel without interrupting TV viewing.

Front Panel

The controls on the front panel provide functional navigation of the DCT5100 if the remote control is lost or is temporarily out of service. Certain functions, such as those requiring a numeric entry, are not available without a remote control. Figure 2-1 illustrates the front panel, which contains selection and tuning buttons, various displays, the power switch, and connectors for USB, audio and video:

Figure 2-1 Front panel

N CHAN EL
INFO M. SGS MENU ON POW ER USB VIDEO IN L AUDIO I N R

MUTE P

Table 2-1 describes the front-panel controls and LEDs:

Table 2-1 Front panel

Feature

Function

The Universal Serial Bus (USB) connector is used to support devices such as keyboards, joysticks, scanners, disk storage, PCs, printers, and digital cameras. The VIDEO IN connector accepts baseband video from a VCR, camcorder, or other video device.

VID EO I N

L A UDIO IN R
This audio input connector pair accepts audio from a VCR, camcorder, or other audio device. Displays the channel number or time of day. There are four indicator lights on the LED screen: MSGS. the DCT5100 has received messages for you to read ON the DCT5100 is powered on A/B the RF bypass is active REMOTE the remote control is in use

SMART CARD

This interface is intended to support electronic commerce activity utilizing a smart card. Contact your service provider for availability.
Moves the cursor around the program guide and menu screens.

MEN U POW ER IN FO

Displays the main menu. Turns the device on or off. Displays the current channel and program information (not supported by all applications).
Use to manually enable the RF bypass function. You must have a cable-ready TV for this function to operate. Selects menu options, pay-per-view events or programs from the program guide. Displays the program guide. Changes the channels by moving up or down.

SELEC T

G UID E

The VCR and TV receive their audio/video signals from the currently selected input device on the digital receiver. This is important when the subscriber has another audio/video device such as a DVD player, a secondary VCR, a CD player, or other electronic component. It is recommended that you connect the TV to the monitor output so On-Screen menus associated with the receiver can be displayed. (In many cases the receivers themselves have interactive on-screen menus). Figure 3-3 illustrates the DCT5100 interfacing directly to a digital receiver:
Figure 3-3 Audio system cabling
ETHERNET AUDIO IN R L SPDIF IN VIDEO OUT

either/or

Digital Receiver
MONITOR OUT DVD IN AV #2 IN AV #1 IN OUT TAPE IN OUT DIGITAL

COAXIAL

RIGHT OPTICAL LEFT
OUTPUT CABLE/ ANTENNA IN AUDIO VIDEO

INPUT AUDIO VIDEO

To TV R L R L
If your stereo receiver has the ability to check both the baseband and SPDIF ports for appropriate channels, you will want to connect both the baseband and SPDIF connections. Otherwise, do not connect both the baseband left/right RCA connections and the RCA SPDIF digital connection. The baseband connections are not necessary because the SPDIF port carries audio for both digital and analog channels providing for a single audio interface.
Figure 3-4 illustrates how to connect video outputs of the DCT5100:
Figure 3-4 Video System Cabling
MONITOR OUT DVD IN AV #2 IN AV #1 IN OUT IN TAPE OUT DIGITAL

Stereo TV

INPUT S-VIDEO VIDEO AUDIO LEFT AUDIO RIGHT

CABLE/ ANTENNA IN

When connecting the video path, never connect both baseband composite video and S-Video together. Use only one connection because some entertainment equipment will not support both video inputs simultaneously.
Figure 3-5 illustrates video cabling for high-definition TV:

Figure 3-5 HDTV Cabling

Component Video Input

Audio-Only Receiver

When connecting to an audio-only receiver, such as a home mini system, follow a daisy-chain convention. Figure 3-6 illustrates how the audio and video paths flow through each device in a daisy-chain fashion:
Figure 3-6 Audio-only receiver

CD player

AUDIO OUT R L
AUDIO IN R L SPDIF IN VIDEO OUT
INPUT CABLE/ ANTENNA IN AUDIO VIDEO S-VIDEO AUDIO OUTPUT VIDEO S-VIDEO

Stereo receiver

DIGITAL INPUT COAX
INPUT AUDIO VIDEO S-VIDEO

OUTPUT

AUDIO IN

AUDIO VIDEO S-VIDEO

SPEAKER CONNECTORS

OPTICAL R L R L

AUDIO OUT
The audio/video configuration illustrated enables digital stereo recording, including Dolby Surround sound. Use only one set of RCA input connectors on the stereo. Figure 3-7 shows the audio/video connections with a stereo at the end of the chain:
Figure 3-7 Audio with stereo last
INPUT CABLE/ ANTENNA IN AUDIO VIDEO S-VIDEO AUDIO

OUTPUT VIDEO S-VIDEO

OUTPUT AUDIO VIDEO S-VIDEO

DIGITAL

IR Blaster Transmitter
The optional IR Blaster provides control of the subscribers VCR from the DCT5100. It consists of a low-power infrared transmitter attached to a six-foot cord and a mounting bracket. The mounting bracket is a clear plastic holder that has a pad of adhesive tape that enables you to install the IR Blaster near the VCR IR receiver. A mini-pin connector at the end of the cord connects the IR Blaster to the DCT5100. The IR Blaster is sold separately as an accessory item. The availability and functionality of the IR Blaster depends on the installed application software. Figure 3-8 illustrates the IR transmitter installed in the mounting bracket:
Figure 3-8 IR transmitter installed in mounting bracket
Once installed, the IR Blaster is activated automatically through the electronic program guide. Individual VCR codes are broadcast through the out-of-band data channel and are updated periodically as new codes are added. The procedure for installing the IR Blaster is described in the following paragraphs.
Locating the IR Receiver on the VCR
The IR receiver area is not visible on some VCRs. To locate it: Obtain a piece of opaque material, such as a 3- by 5-inch index card. Use the card to block off areas of the VCR where the IR receiver might be located. Try to turn the VCR on and off with the remote control pointed directly at it, and close enough to reduce the possibility that the receiver will see IR reflections. Note the blocked area where the VCR is unresponsive to the remote control. This region contains the sensor and can be marked by loosely taping the index card to the area. Because the IR Blaster radiates in an area approximately 40 degrees wide, you do not need to be precisely on target with the receiver. You may prefer to offset the location of the IR Blaster transmitter so that it is less likely to interfere with operation of the VCR remote control.

Front Panel Connections

The DCT5100 front panel includes a SmartCard interface and an additional USB port. Smart Card Interface The DCT5100 is equipped with an ISO 7816 SmartCard interface. This device is intended for Electronic Commerce use. Additional USB Port The USB port is used to daisy-chain USB equipped devices such as printers and storage devices. This port can also be used to interface with USB keyboards, joysticks, and other USB peripherals used for PCs. Two USB ports are also available on the rear panel.

Boot Cycle

After connecting the proper cabling to the DCT5100, plug the power cord into the DCT5100 and electrical wall outlet. Begin performing the boot cycle procedure: The LED displays HUNT and then FR 1. The DCT5100 begins searching for the headend Out of Band (OOB) frequency carrier. If the OOB frequency is not set to 75.25 MHz, the LED flashes FR 1 and then flashes FR 2. This searching process repeats until the correct OOB frequency is found and the required message for your set-top model is acquired. Table 3-1 illustrates the LED displays and OOB frequencies:
Table 3-1 LED displays OOB frequencies

Display

| dl EF FP ____ Hunt FR 1 FR 2 FR 3 FR 4 FR 5 FR 6 FR 7 FR 8 FR 9 FR 10 Au

Frequency

N/A N/A N/A N/A N/A 75.25 MHz 104.20 MHz 72.75 MHz 92.25 MHz 98.25 MHz 103.75 MHz 107.25 MHz 107.40 MHz 110.25 MHz 116.25 MHz N/A
OOB network download in progress Erasing Flash memory Flash memory is being programmed Network download complete Hunting for OOB frequency Attempting to lock on frequency 1 Attempting to lock on frequency 2 Attempting to lock on frequency 3 Attempting to lock on frequency 4 Attempting to lock on frequency 5 Attempting to lock on frequency 6 Attempting to lock on frequency 7 Attempting to lock on frequency 8 Attempting to lock on frequency 9 Attempting to lock on frequency 10 Authenticating code object (displays only after download)
When the correct OOB frequency is acquired, the LED flashes FR number.
When multiple OOB frequencies are used, the DCT5100 pauses 40 seconds on each valid frequency. The LED displays dl and a progress indicator, which identifies a software object download. The progress indicator, or crawling ant, moves one position around the dl display for each segment of download received. If the dl stops moving up and down on the LED for an extended period of time, contact the headend operator. The progress indicator usually moves at a consistent rate as segment downloads are received. If all the segments are retrieved in the first pass, the EF, AU and FP messages are displayed on the LED. If segments are dropped, the progress indicator appears to stall and then inch forward after the dropped segments are retired. When the progress indicator alternates between rapid and sluggish movement, this may indicate that the stream is spinning too fast for existing plant conditions. The LED displays EF for up to 60 seconds when the software object download is complete during flash erasure and then displays FP for up to 60 seconds during flash programming. The DCT5100 is ready for initialization by the headend controller when the LED display is blank. Verify that the DCT5100 is powered up or reset within two minutes of a completed download.

Ensure the set-top is installed with the base platform or Thin Client software and that it is connected to an ac outlet. Press POWER and then within 2 seconds press SELECT for Heritage mode. or Simultaneously press both CURSOR and CURSOR and hold both keys for three seconds for Enhanced mode. The DIAGNOSTICS main menu is displayed on the OSD and d01 is displayed on the front-panel LED. The DCT5100 is now in diagnostic mode.
Use the following keys to navigate diagnostics menus: Press CHANNEL , CHANNEL , CURSOR , or CURSOR to select d01 through E. Press CURSOR , CURSOR , SELECT or ENTER to execute the selected diagnostic. Select E from the main menu to exit. Pressing POWER also exits diagnostic mode.
Table 4-1 illustrates the OSD of the diagnostic main menu. Note, d13 INTERACTIVE INFO will only be displayed when Thin Client is running in the DCT5100.
Table 4-1 Main menu - OSD
DIAGNOSTICS d01 d02 d03 d04 d05 d06 d07 d08 d09 d10 d11 d12 d13 E GENERAL STATUS PURCHASE STATUS OOB STATUS IN BAND STATUS UNIT ADDRESS CURRENT CHANNEL STATUS UPSTREAM MODEM CODE MODULES MEMORY CONFIG KEYPAD/LED INTERFACE STATUS USER SETTING STATUS INTERACTIVE INFO EXIT
Figure 4-1 is an example of the LED for the main menu selected diagnostic:
Figure 4-1 Main menu diagnostic - LED
Selected diagnostic from main menu

d01 General Status

The GENERAL STATUS diagnostic provides system status information that displays on the OSD and LED. The information is updated each time the diagnostic is accessed. Table 4-2 illustrates the GENERAL STATUS OSD:
Table 4-2 GENERAL STATUS - OSD
GENERAL STATUS ERROR: PLATFORM ID: FAMILY ID: MODEL ID: REMOD CHANNEL: SETTOP TIME: E 3 xxxxxxxxxx GPS DISCONNECTED
Figure 4-2 is an example of a GENERAL STATUS diagnostic LED:
Figure 4-2 General status - LED

Environment code

Error code

Error Codes

Error codes are displayed on the LED when an error occurs. If multiple errors occur, the last recorded error is displayed. Errors displayed on the LED begin with EP (base platform or Thin Client) Error codes ranging from 00 to 17 to remain consistent with digital set-tops prior to the DCT5100. Error code EP18 applies to the DCT5100 only. Table 4-3 lists the different types of hardware errors, and the corresponding error code displayed on the LED:

Table 4-21 illustrates the digital CURRENT CHANNEL STATUS OSD:
Table 4-21 Digital CURRENT CHANNEL STATUS - OSD
CURRENT CHANNEL STATUS TYPE: INBAND FREQUENCY: DIGITAL aaa 0xbb

199.2500 MHz

AUTHORIZED: PURCHASABLE: PURCHASED: PREVIEW: MPEG VIDEO LOCK MPEG AUDIO LOCK PCR LOCK YES YES YES YES YES YES
Figure 4-7 illustrates the LEDs for the analog and digital current channel status:
Figure 4-7 CURRENT CHANNEL STATUS - LED

Current channel analog:

Purchasable indicator

Preview indicator

Analog channel diagnostic indicator

Current channel digital:

Digital channel diagnostic indicator

Epoch authorization code

The channel TYPE indicates if the channel is analog or digital. There are separate OSD and LED displays for analog and digital channels. Table 4-22 lists the display information:
Table 4-22 Current channel TYPE OSD and LED

ANALOG DIGITAL

Current Channel Type is Analog Current Channel Type is Digital
Table 4-23 lists the variable description codes used in the current channel status OSD:
Table 4-23 Variable descriptions - OSD

OSD Variables

For analog: SCR scrambled CLR Clear For digital : ENC encrypted UNE unencrypted CLR Clear
current epoch authorization reason
The current channel encryption mode is displayed next to the channel type and is indicated with the aaa variable on the OSD. The analog encryption mode value of aaa is replaced with SCR indicating scrambled or CLR indicating a clear analog signal. The information is displayed on the OSD and LED updating every 5 seconds. The digital encryption mode value aaa is replaced with ENC indicating encrypted, UNE for unencrypted, or CLR for a clear digital signal. The value of bb is replaced with a hexadecimal number for the epoch authorization reason code.
AUTHORIZATION Reason Code
The current channel AUTHORIZATION reason code is in hexadecimal format. The reason code is for digital channels only and is displayed on the OSD and LED as an 0xbb variable.
PICTURE CARRIER or In-Band Frequency
The analog frequency is displayed as the picture carrier. The in-band frequency is a center RF carrier frequency tuned for the digital service. The frequency is displayed in MHz and ranges from 54 to 860 MHz.

AUTHORIZED

The AUTHORIZED diagnostic displays a parameter indicating if the set-top is authorized for the currently tuned service. Table 4-24 is a list of valid authorized values:

Table 4-32 Object STATUS

MEM ALLOC LOADING STARTING ENABLED ENANOT RUN STOPPING DISABLED DIS-NOT RUN

Status

Allocated Loading Enabling Enabled Enabled_Not_Runnable Disabling Disabled Disabled_Not_Runnable
Memory for object has been allocated. Object is currently being loaded. Object is in the process of being started (the constructor is running). Object is running. Object has been enabled, but it is not runnable. Object is in the process of being stopped (the destructor is running). Object has been disabled. Object has been disabled, and it is not runnable.
DELETING POSTPONED CONNECTED PEND CONNECT
Deleting Postponed Connect TryingToConnect
Object is in the process of being deleted. Object is not runnable in the current system; will be enabled on next boot. Connected to download PID awaiting data. Trying to connect.
SEGS / TIME Each object is displayed on the OSD and LED segments that remain for the object download in progress. The time (in GPS seconds) is displayed on the OSD when the download is complete.

d09 MEMORY CONFIGURATION

This diagnostic displays the memory configuration of the set-top. The AppOS may supplement the memory configuration with memory allocation per application in the future. Table 4-33 illustrates the memory status display:
Table 4-33 MEMORY CONFIGURATION - OSD

MEMORY CONFIGURATION

SYSTEM RAM: FLASH: NVRAM:

MB MB KB

An LED display is not available for this diagnostic. The information on the OSD is updated upon entry to this diagnostic.
The amount of allocated memory for the SYSTEM RAM and FLASH are displayed in MB. The amount of allocated memory for NVRAM is displayed in KB.

d10 Keypad - LED

This diagnostics is used to verify the functionality of the LEDs and front-panel keypad of the DCT5100.
Front-Panel Keypad Diagnostic
This diagnostic verifies the functionality of the LEDs and front-panel keypad. Each LED segment that is lit corresponds with a front-panel key press. The OSD displays characters in the format shown in Figure 4-10:
Figure 4-10 Character format display - OSD
A character on the OSD is highlighted when the corresponding front-panel key is depressed.

d11 INTERFACE STATUS

Table 4-34 illustrates the INTERFACE STATUS diagnostic OSD display when running in base platform or Thin Client:
Table 4-34 INTERFACE STATUS
INTERFACE STATUS DOCSIS Tuner & xmitter: 1394 I/O Device: USB I/O Device: 10bT Ethernet Device: Parallel Port: IR Transmitter: Hard drive status: Smart Card: INST NOT INST NOT INST NOT INST NOT INST NOT INST NOT INST NOT INST
The LED display is not available for INTERFACE STATUS diagnostics. The information on the OSD is updated upon entry to this diagnostic selection.

INTERFACE STATUS

This diagnostic displays the status of the following standard and optional interfaces as INST for installed or NOT INST for not installed: DOCSIS TUNER & XMITTER 1394 I/O DEVICE USB I/O DEVICE 10bT ETHERNET DEVICE PARALLEL PORT IR TRANSMITTER HARD DRIVE SMART CARD

d12 USER SETTING STATUS

This section displays the user settings. Table 4-35 shows an example of the diagnostic information recommended for the User Setting Status OSD. The actual format for the display may vary. The information on the OSD and LED is updated upon entry to the diagnostic OSD. Table 4-35 illustrates the USER SETTING STATUS display:
Table 4-35 USER SETTING STATUS OSD

USER SETTING STATUS

OUTPUT TYPE CLOSED CAPTION PEN SIZE FONT STYLE FOREGROUND COLOR FOREGROUND OPACITY BACKGROUND COLOR BACKGROUND OPACITY SERVICE SELECTION SETTINGS ASPECT RATIO:
1080I ENABLED STANDARD MONO SERIF BLACK AUTO WHITE AUTO PRIMARY LANGUAGE USER LETTERBOX

OUTPUT TYPE

Displays the High Definition video display format: OSD Display
1080I 720P 480P 480I NATIVE
1920 pixels wide by 1080 pixels high, 16:9 screen aspect ratio, 30 frames per second, interlaced. 1280 pixels wide by 720 pixels high, 16:9 screen aspect ratio, 30 frames per second, progressive. 720 pixels wide by 480 pixels high, 4:3 screen aspect ratio, 30 frames per second, progressive. 720 pixels wide by 480 pixels high, 4:3 screen aspect ratio, 30 frames per second, interlaced. Adjusts the video display format to match the video source format. Valid for 16:9 High Definition displays only.
When high definition output modes (1080I, 720P, or 480P) are selected, graphic overlays such as electronic program guides can only be viewed on the component video outputs. The baseband video output will continue to transmit baseband video (480I), but without graphic overlays.

CLOSED CAPTION

Displays the CLOSED CAPTION Rendering state selected by the user: OSD Display
Closed Caption rendering enabled. Closed Caption rendering disabled.
PEN SIZE Displays the PEN SIZE selected by the user: OSD Display
AUTO STANDARD LARGE SMALL
Pen Size is controlled by the Closed Caption stream. Standard Pen Size. Large Pen Size. Small Pen Size.
FONT STYLE Displays the FONT STYLE selected by the user: OSD Display
AUTO MONO SERIF PROPORTION SERIF MONO NO SERIF PROPORTION NO SERIF CASUAL CURSIVE SMALL
Font Style is controlled by the Closed Caption stream. Monospaced with serifs. Proportionally spaced with serifs. Monospaced without serifs. Proportionally spaced without serifs. Casual font type. Cursive font type. Small capitals.
FOREGROUND COLOR Displays the FOREGROUND COLOR option selected by the user: OSD Display
AUTO WHITE BLACK RED GREEN BLUE YELLOW
Foreground Color is controlled by the Closed Caption stream. White Foreground. Black Foreground. Red Foreground. Green Foreground. Blue Foreground. Yellow Foreground.

MAGENTA CYAN

Magenta Foreground. Cyan Foreground.
FOREGROUND OPACITY Displays the FOREGROUND OPACITY option selected by the user: OSD Display

SOCKET PORT STATE: 4 UNUSED UNUSED UNUSED UNUSED UNUSED
Figure 4-11 illustrates the code module LED display:
Figure 4-11 Sample INTERACTIVE INFO LED

IP ADDRESS

The IP ADDRESS for the set-top is assigned by the NC 1500. It is displayed as four decimal fields delimited by periods, for example, xxx.xxx.xxx.xxx where each xxx ranges from 000 to 255. 0.0.0.0 is displayed when the IP address is not configured or unknown.
The UPM is the upstream modem address. The value used for the UPM is the same as the terminal ID assigned by the DAC 6000. The UPM is a unique, system-generated, eight-digit integer between 1 and 16777215. 00000000 is displayed when the UPM is not configured or unknown.

UPSTREAM ID

The UPSTREAM ID is a set-top transmission parameter assigned by the DAC 6000 for the interactive set-top. The UPSTREAM ID is a four-digit decimal value ranging from 0000 to 9999. 0000 is displayed if the UPSTREAM ID is not configured or unknown.

DOWNSTREAM ID

The DOWNSTREAM ID is a set-top transmission parameter assigned by the DAC 6000 for the interactive set-top. The DOWNSTREAM ID is a four-digit decimal value ranging from 0000 to 9999. 0000 is displayed if the DOWNSTREAM ID is not configured or unknown.
The STATE parameter indicates the interactive status of the set-top: LED

U C I dc

UNCONFIG MAC_CONNECT INIT_WAIT_DC_OR_C

State Description

Set-top is not configured for the interactive system and platform should run as Pre-Interactive. Set-top is waiting to establish connection to MAC Pid Stream. Set-top is running in the interactive initialization state and waiting for the default configuration or the contention channel list messages. Set-top is running in the interactive initialization state and waiting for Link Management Response ACK for Local Address Message. Set-top is running in the interactive initialization state and waiting for a Sign On acknowledgement. Set-top is running in the interactive initialization state and waiting for Logical Address or Sign On with verification Frequency message. Set-top is in the interactive initialization state and the TransMode has stopped. Set-top is running in the interactive state and waiting for the default configuration or the contention channel list messages. Set-top interactive state is running, sending idle messages, and waiting for any Prepare for Poll or MAC messages. Set-top interactive run state has stopped and set-top is waiting for status or transmission control message. Set-top interactive state is unknown or invalid.

Features List

Standard
Triple Tuner: Video/Audio/Data DOCSIS Out of Band DOCSIS Modem Clear Analog tuning BTSC Decode RF Return IR AC Convenience outlet A/B Cable module RF Bypass module USB (3 ports) Ethernet 10 Mbit Audio line-in/loop-through Video input (2) Smart Card reader S-Video output Audio SPDIF output (optical and coaxial) IR Blaster port Renewable security slot IEEE 1394 port Component video (Y Pb Pr)

Option

AGC ASTB CRC CSR DCT5100 DRAM EMM FLASH GPS HRC IPG IPPV IR Blaster IRC ITU MPAA MPEG-2 NVOD NVRAM OSD PCR PID PPV QAM QPSK RSA SNR SPDIF TCP/IP TRC TvPC VOD Automatic Gain control Advanced Set-top Box Cyclic redundancy check Customer Service Representative Digital Consumer Terminal 5100 Dynamic random access memory Entitlement management message(s) A type of nonvolatile memory Global positioning system Harmonically related carriers Interactive program guide Impulse Pay-Per-View Infrared Blaster Incrementally related carriers International Telecommunication Union Motion Picture Advisory Association An advanced compression standard for digital audio and video encoding established by the Motion Picture Experts Group Near Video on Demand Non-volatile random-access memory On-screen display Program clock reference Packet identifier Pay-Per-View Quadrature amplitude modulation Quadrature phase shift keying Return for Service Authorization Signal-to-noise ratio Sony Philips Digital Interface Format Transmission Control Protocol/Internet Protocol Technical Response Center TV PassCard Video on Demand

495014-001 05/02 MGBI

>> Troubleshooting Motorola DCT5100 HD Digital Cable Receiver
Before calling your service provider, review this troubleshooting guide. This information can help you quickly solve the problem.
Problem The DCT5100 will not power on. Possible Solutions Verify that the AC power cord is connected to the DCT5100 and an AC outlet. If the DCT5100 is connected to a switched outlet on another unit verify that the unit is powered on. Press the Power button on the front panel of the DCT5100 instead of the remote control unit. The batteries in the remote control unit may be depleted. The DCT5100 may have received a software update. The DCT5100 may not power on while the new software is being installed. Try again in a couple of minutes. Verify that the remote control unit is in Cable mode. Replace the batteries in the remote control unit with fresh batteries. Make sure that there is a clear line of sight between the remote control unit and the DCT5100. Aim the remote control directly at the front panel of the DCT5100. The angle between the remote control unit and the DCT5100 may be too large. Stand in front of the DCT5100 and not too far to either side.
The remote control unit does not work.
There is no audio when viewing cable channels. Verify that the Mute button for the DCT5100 has not been pressed. If the audio output of the DCT5100 is connected to the television, verify that the Mute button for the TV has not been pressed. If the audio output of the DCT5100 is connected to a home theater receiver, verify that the receiver is set to the appropriate input source and that the Mute button for the receiver has not been pressed. Verify that the audio cables are firmly connected between the DCT5100 and the audio playback device (TV, Receiver, etc.) There is no audio from the center and/or surround speakers of a home theater unit connected to the DCT5100. Not all Dolby Digital programs feature full 5.1 surround sound. In some cases, the programs may only contain left and right stereo audio. Make sure that the SPDIF cable (coaxial or optical) is firmly connected to the DCT5100 and the home theater receiver Verify that the home theater unit is set to a surround sound audio mode (Dolby Digital, Dolby Pro Logic II, Dolby Pro Logic). Verify that the home theater unit is properly configured to work with all connected speakers. Verify that the television is powered on and has been adjusted to the appropriate input source for the DCT5100. Verify that the DCT5100 is powered on and tuned to an authorized cable channel. Verify that the coaxial cable feed is firmly connected to the DCT5100 and the wall jack. The Digital Visual Interface (DVI) output of the DCT5100 may not yet be enabled. Use the component video (Y Pb Pr) output of the DCT5100 instead. If the video output of the DCT5100 is connected to a home theater unit, verify that the home theater unit is powered on and adjusted to the appropriate input source. Not all High Definition (HD) televisions can display all of the output formats (1080i, 720p, 480p, 480i) available on the DCT5100. Enter the User Settings menu and cycle through the available output formats until a picture is displayed on your television. Verify that all video cables are firmly connected between the DCT5100 and the television.
There is no picture on the TV screen.
>> Troubleshooting Continued

Problem There are no graphics, closed captions, or program guides appearing on the TV screen. Possible Solutions The DCT5100 cannot generate graphics on all video outputs at all times. If the DCT5100 is set to 1080i, 720p, or 480p output format, then graphics will only be available on the High Definition video outputs (DVI and component video). If the DCT5100 is set to 480i, then graphics will be available on all video outputs. If the DCT5100 is connected to a Standard Definition (SD) television, make sure that the DCT5100 is configured to use the 480i output mode. Verify that closed captions on the DCT5100 have been enabled in the User Settings menu. Widescreen TVs will display 4:3 programs in this format unless set to Stretch. Turn on the 4:3 OVERRIDE feature in the User Settings menu. This will allow most widescreen TVs to stretch the video to fill the screen (consult the TV manual for information on stretching 4:3 video). If the DCT5100 is connected to a widescreen TV, verify that the TV TYPE is set to 16:9 in the User Settings menu. Many HD programs are broadcast in the pillarbox format with black bars to the left and right of the picture. These programs are broadcast in 16:9 HD formats even though the video is not 16:9. All 4:3 High Definition TVs will display HD programs in the letterbox format (black bars above and below the picture) because of the shape of the display screen. Turn on the 4:3 OVERRIDE feature in the User Settings menu. This will allow most standard screen TVs to display a full screen picture when the DCT5100 is tuned to a 4:3 program. Set the TV TYPE to 4:3 Pan-Scan. This will allow the DCT5100 to remove the black bars above and below the picture when possible. Some SD programs are broadcast in the letterbox format with black bars above and below the picture. Some widescreen TVs offer a zoom feature that may be able to remove the black bars (consult the TV manual for information on zooming 4:3 video). This may occur on a 4:3 TV if the 4:3 OVERRIDE setting is set to OFF. Adjust the setting to either 480i or 480p depending on the capabilities of your TV. 4:3 Standard Definition programming will then fill the screen. This may occur on a 16:9 TV if the active video in a standard definition broadcast is broadcast in letterbox format. To confirm, wait for a commercial or look for a graphic, such as a network logo. If the commercial fills the screen from top to bottom, or the graphic appears below the active video, the program is being letterboxed by the broadcaster. You can minimize this by activating the Zoom feature on your TV. In some instances, broadcasters may include black bars on either side of a widescreen broadcast. This is referred to as Hybrid aspect ratio and, on a 4:3 TV, will result in a black border surrounding the video. Since this is part of the broadcast, the DCT5100 cannot correct the video. You may be able to minimize the border using your TVs Zoom feature.

There are black bars to the right and left of the picture.
There are black bars above and below the picture.
There are black bars on all four sides of the picture.
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. Features and functions subject to change without notice. All rights reserved. Printed in the U.S.A. Motorola, Inc. 2003.