New Record Saved Personal Options Disable
ADVANCED MAILBOX MAIN MENU:
Access voice mail messages Record voice mail messages Access e-mail messages Access personal mailbox options Access message options Access faxes Disable Automatic Speech Recognition
Voice mail Record E-mail Personal Options Facsimile Disable
*Message options vary based on media type.
*Some feature codes may not apply to your endpoint. For a list of feature codes specific to your endpoint, consult the user guide.

REMOTE FEATURE ACCESS

Remote Feature Access allows you to change your station password, place your endpoint in Do-Not-Disturb mode, and forward calls from another endpoint or through a special dial-up line. If you do not hear a tone after each step, or if you hear repeating tones, you have made a mistake or the feature is restricted. Start over. To use Remote Feature Access: 1. EITHER, call _______________ (number provided by your system administrator). If required, enter your password. OR, use any endpoint on the system. 2. Enter 9. 3. Enter your extension number. 4. Enter your password and press #. You can now use the features described below and at right. To change the station password: 1. Enter 2. 2. Enter your current password and press #. 3. Enter the new password and press #. 4. Enter the new password again for verification and press #.
To turn on Do-Not-Disturb: 1. Enter 0. 2. Enter message number 01-20 (see the default DND message list below). 3. If desired, enter the optional second-line message text (see the dialpad character chart on the next page). 4. Hang up. To turn off Do-Not-Disturb: Enter 3

and hang up.

DIALPAD CHARACTERS
NUMBER OF TIMES BUTTON IS PRESSED BUTTON 9
1 A D G J M P T W 2 & B E H K N Q U X 3 ( C F I L O R V Y 4 ) ' ! * # or / or # S ? Z 8 9

DO-NOT-DISTURB MESSAGES

01 DO-NOT-DISTURB 02 LEAVE A MESSAGE 03 IN MEETING UNTIL 04 IN MEETING 05 ON VACATION* TIL 06 ON VACATION* 07 CALL ME AT 08 AT THE DOCTOR 09 ON A TRIP 10 ON BREAK 11 OUT OF TOWN TIL 12 OUT OF OFFICE 13 OUT UNTIL 14 WITH A CLIENT 15 WITH A GUEST 16 UNAVAILABLE 17 IN CONFERENCE 18 AWAY FROM DESK 19 GONE HOME 20 OUT TO LUNCH
NOTE: The characters associated with the 5 and 6 dialpad digits are dependent on the software version.
To turn on Call Forward: 1. Enter one of the following Call Forward feature codes:
All Calls If No Answer If Busy If No Answer/Busy 357 358

SOFTWARE COMPATIBILITY

Depending upon which software version your telephone system is using, some of the features included in this guide may not be available for your endpoint. Check with your system administrator to see which software version your telephone system currently uses and if there are any features restrictions for your system. The Model 8560 and 8660 IP endpoints are compatible with Axxess system software versions 7.0 and later, and Inter-Tel 5000 system software versions 1.1 and later. Endpoints using Axxess software versions 3.0 to 6.x have limited functionality in the following areas: The STN SPDL button will not work; however, you can still use this feature by dialing the Station Speed-Dial feature code (see page 60). The PAGE button will not work; however, you can still use this feature by dialing the Page feature code (see page 64). The Message Indicator lamp will not work; however, the function properly (see page 36).

button will still

The dedicated headset audio jack will not work; however, you can still use the headset by plugging the headset into the handset jack and dialing the Headset On/ Off feature code (see page 32). The optional Mini-DSS will not work. The TRANSFER , light.

OUTGOING

SYS SPDL

lamps will not

The Model 8560 and 8660 IP endpoints are not supported by Axxess software versions 3.0 and earlier. NOTE: This information about compatibility applies to endpoints programmed to use the default button locations. Your buttons may have been programmed differently. If you are uncertain about the configuration, ask your system administrator.

Getting Started

SECTION CONTENTS PAGE Introduction. Adjusting Your Endpoints Viewing Angle. Adjusting Your Endpoints LCD Contrast. Setting Up Voice Mail. Initializing Your Mailbox. Recording Your Personal Greetings. Recording Your Voice Mail Directory Name. Making and Receiving Calls. Intercom Calls. Outside Calls. Emergency Calls. Call Waiting. Placing Calls On Hold. Placing Conference Calls. Transferring Calls. To Another Extension. To Voice Mail. To an Outside Number. Using Reverse Transfer. Forwarding Calls. Manual Call Forwarding. Automatic System Forwarding. Redirect Calls. Redialing a Number. Displaying Information on Your Endpoint. Date, Time, Name, and Extension Number. Outside Partys Name/Number. Using a Headset. Using the Speaker and Microphone. Mute Button. Group Listen Using the Speaker. Enhanced Speakerphone Mode. Using the Message Button. Leaving Messages. Retrieving Messages. Accessing Your Mailbox. Disabling and Enabling ASR. Accessing Voice Mail Messages. Listening to Voice Mail Messages. Recovering Deleted Voice Mail Messages. Recording and Sending Voice Mail Messages. Canceling Unheard Voice Mail Messages. Using Do-Not-Disturb Mode. Using Reminder Messages.

Receiving Intercom Calls

Your endpoint can receive both intercom and non-handsfree intercom calls. If the handsfree feature is enabled on your endpoint, intercom calls are automatically answered. Non-handsfree intercom calls (see page 21) override the handsfree option. If your handsfree feature is disabled, or if you receive a non-handsfree intercom call, you must pick up the handset or press a button to answer the call. To enable or disable your endpoints handsfree answering feature: With the handset in the cradle, dial 9. To receive an intercom call: If the handsfree feature is enabled, respond handsfree. If the handsfree feature is disabled, press or
or lift the handset for privacy.
To receive a non-handsfree intercom call: EITHER, Lift the handset for privacy. OR, Press

enabled.

to answer the call.
NOTE: You must lift the handset if the caller has the Ring Intercom Always feature Instead of answering a ringing call, you can press one of the following menu buttons: SEND TO V-MAIL: Sends the call directly to your voice mailbox. You will not see this option if you do not have a mailbox. IC CALL TO DND: Places your endpoint in DND mode and blocks the call. (See page 45 for more information about DND mode.) SEND TO DEST: Redirects the call to the intercom or outside number that you enter. (See page 31 for more information about the Redirect Call feature).
If the Off-Hook Voice Announce feature is enabled for your endpoint, when you hear a single tone and see an incoming call display, you can do one of the following: To accept the call on the speakerphone without ending your current call: When you hear a double tone, you may talk handsfree with the caller through the speakerphone. (The caller on the handset will be able to hear both you and the party on the speakerphone.) To block the call from coming through the speaker: Press one of the following menu buttons: SEND TO BUSY: Returns a busy signal to the caller. SEND TO V-MAIL: Sends the call to your voice mailbox (if you have one). IC CALL TO DND: Blocks the call by placing your endpoint in DND mode. (See page 45 for more information about DND mode.) NOTE: This feature is not available on the 8660 endpoint.

Outside Calls

With outside calls, you can talk to people who arent members of your telephone system. When you make an outside call, however, you must dial any area codes or long distance digits that your telephone company requires.

Placing Outside Calls

GETTING STARTED To place an outside call: 1. With or without the handset lifted, press button. 2. Dial the desired number.

OR, Press CNF once, and then press CONNECT TO CONFERENCE. You and the new party are added to the conference. To end the conference and place all parties on individual hold: Press CNF and then press to place all of the parties on individual hold. You can then speak to one party at a time by pressing or a flashing button. To mute your microphone: Press MUTE or the MUTE menu button. This turns your microphone on or off during the conference. If mute is enabled, you can hear the conferenced parties, but they cannot hear you. To transfer the conference to another extension or to voice mail: Press TRANSFER or the TRANSFER CNF menu button and dial the desired extension number. Then hang up when you are ready to complete the transfer.

TRANSFERRING CALLS

Although transferring calls is considered a basic function of an endpoint, your endpoint has many advanced options for this feature. With your endpoint, you can transfer a call to another extension, voice mail, or even an outside line.

To Another Extension

1. EITHER, Press TRANSFER or the TRANSFER menu button. OR, Press the TRANSFER TO HOLD menu button to place the call on hold at the

other endpoint.

2. Dial the desired extension number or press the IC DIRECTORY menu button to
look up the number. To transfer to your message center, press the MESSAGE CENTER menu button. 3. Wait for an answer, announce the call, and then hang up. If the number is busy, there is no answer, or the transfer is refused, press the flashing button to return to the caller. NOTE: If you are receiving a transferred call and the Transfer-To-Connect option is
enabled for your endpoint, you are automatically connected to the transferred caller once the transferring party hangs up. If this option is disabled, you must press a CALL button to answer the transferred call.

To Voice Mail

1. Press TRANSFER or the TRANSFER menu button. 2. Press the VOICE MAIL menu button. 3. EITHER, Dial the desired mailbox number and hang up.
OR, Hang up to send the call to the voice mail menu (so that the caller can select the mailbox number).

To an Outside Number

1. 2. 3. 4.
Press TRANSFER or the TRANSFER menu button. Select an outgoing line by pressing the OUTSIDE PHONE menu button. Dial the desired telephone number. Wait for an answer, announce the call, and then hang up. If the number is busy, there is no answer, or the transfer is refused, press the flashing button to return to the caller.

USING REVERSE TRANSFER

The Reverse Transfer (Call Pick Up) feature allows you to answer a call that is ringing or holding at another endpoint. For example, if the attendant transfers a call to you but you have stepped away from your endpoint, you can pick up the call using another endpoint. To answer a call ringing or holding at another endpoint:

Retrieving Messages

To retrieve a message (Message button and lamp are flashing): Lift the handset and press MSG. A call is automatically placed to the endpoint or message center that left the message. (See the following section for information about accessing your mailbox.) To select the message you want to answer first: 1. With the handset in the cradle, press the VIEW MESSAGE menu button to view the waiting message. If more than one message is waiting, scroll to the desired message using the PREVIOUS or NEXT menu buttons or press the (high) or (low) end of the volume button. 2. Press the REPLY menu button to respond to the desired message. To cancel a waiting message: 1. Press MSG or the VIEW MESSAGE menu button to view the message to be canceled. 2. Press or the DELETE menu button to cancel the displayed message.
If you have a message waiting in your mailbox, you must access your mailbox to retrieve it. NOTE: If your telephone system uses Enterprise Messaging (EM), your mailbox may have the Automatic Speech Recognition (ASR) feature enabled. When ASR is enabled for your mailbox, you have the option of issuing a spoken command or pressing a dialpad button. See page 12 for ASR guidelines. ALSO: If your mailbox has E-Mail Reader enabled, you have an advanced mailbox.
See page 79 for information and instructions about using the advanced mailbox.
When you access your mailbox, depending on the voice processing system, enabled features, and mailbox status, you may hear one of the following messages: Mailbox almost full or full: If your mailbox is full, no new messages can be received until you delete waiting or saved messages. Quota grace limit reached: The quota grace limit is an EM feature. If this feature is enabled, it allows a mailbox to overfill beyond normal capacity. When the quota grace limit has been reached, this announcement is played. Message count and type: The system announces the number of new and/or saved messages that are in your mailbox. The system also informs you if the messages are priority messages. If E-Mail Reader is enabled for your mailbox, the media type is indicated. Remote Messaging: The system indicates if the Remote Messaging feature is enabled (see page 54). It also alerts you if a programming error has been detected when attempting to place a Remote Messaging call. To access your mailbox: 1. Dial the voice mail extension number. (You hear the main menu.) 2. During or after the greeting, say Login or press to identify yourself as a subscriber. 3. Say or enter your mailbox number. 4. Enter your mailbox password (if programmed), then press #. If you do not have a password, press # to bypass the password prompt. See page 53 for information on programming passwords. NOTE: Generally, saying Skip or pressing

When you receive a voice mail message, the voice mail system plays an envelope that can include the time and date the message was left, the source of the message, and/or the message length. By default, the envelope contains all of this information, but you can change your envelope, as described below. NOTE: If E-Mail Reader is enabled for your mailbox, you can also change your e-mail and fax message envelopes. See page 86 for instructions about how to change your voice mail, e-mail, and fax message envelopes. To change your voice mail message envelope: 1. Access your mailbox as described on page 37. 2. Say Personal or press 4 to select the Personal Options Menu. 3. Say Envelope or press 4 to select the Message Envelope Options Menu. You can then do any of the following: Say Time, Date or press 1 to enable or disable the time and date options. Say Source or press 2 to enable or disable the message source option. Say Length or press 3 to enable or disable the message length option. Say All Options or press 4 to enable all options and return to the Personal Options Menu. Say None or press 5 to disable the entire envelope and return to the Personal Options Menu. Say Accept or press # to accept the changes. Say Cancel or press to return to the Personal Options Menu. 4. Hang up.
Changing the Call Screening Transfer Method
NOTE: The Call Screening feature is available only if it is enabled for your mailbox.
Contact your voice mail administrator to see if this feature is enabled for your mailbox.
Depending on the transfer method you select, calls that are transferred from your mailbox may be one of the following: Unannounced Calls: Calls are sent directly to your extension. Announce-Only Calls: Before voice mail transfers a call to you, a prompt asks the caller to record his or her name. When you answer, you hear You have a call from (callers name). Then the call is sent to your extension. Screened Calls: Before voice mail transfers a call to you, a prompt asks the caller to record his or her name. When you answer, you hear You have a call from (callers name). You can choose whether or not to accept the call.
See page 69 for instructions about using the call screening feature. To change your transfer method (if allowed): 1. Access your mailbox as described on page 37. 2. Say Personal or press 4 to select the Personal Options Menu. 3. Say More or press 9 for More Options. 4. Say Transfer or press 5. The system tells you what your current transfer method is. You can then select the desired transfer method, as follows: Say Unannounced or press 1 to select unannounced transfers. Say Screened or press 2 to select screened transfers. Say Announce or press 3 to select announce-only transfers. Say Cancel or press to return to the Personal Options Menu without making changes. 5. Hang up.

To set up remote messaging for voice mail messages (if enabled): 1. Access your mailbox as described on page 37. 2. Say Personal or press 4 to select the Personal Options Menu. 3. Say Remote or press 5. You have the following options: Say Primary or press 1 to set up a primary cascade. Say Alternate or press 2 to set up an alternate cascade. 4. Say Level or press 1 and then say or enter the number (1-9) of the level you wish to program. You then have the following options: To set up or change an extension or outside number: Say Number or press 2. EITHER, say Internal or press 1 for an extension number. OR, say Outside or press 2 for an outside number. Say or enter the number. To set up or change pager notification: Say Pager or press 1. Say Personal or press 2. Say Change or press 1 to enable or disable the number.

5. Say Days or press

. Then select one of the following: Say Weekdays or press 1 for Monday-Friday. Say Days or press 2 for all days. Say Day or press 3 to select individual days. You are prompted to say or press numbers 1-7 which correspond to the days Sunday through Saturday. 6. Say Time or press 2. Then say or enter the times you want the message notification to start and stop. Enter or say the times with two digits for the hour and two digits for the minutes (e.g., 0900 = 9:00). If entering the time in 12-hour format: Say AM or press 1 for AM. Say PM or press 2 for PM.
NOTE: For 24-hour notification, program the starting and ending times to be

the same.

. You have the following options: Say All Messages or press 1 for all messages. Say Priority or press 2 for priority messages only. 8. Hang up or press # to save the settings and exit.

7. Say Category or press

NOTE: If for some reason voice mail is not able to use your remote notification, your
mailbox will receive a message stating that notification could not be completed.

SPEED DIALING

Speed dialing allows you (and your system administrator) to store and access frequently dialed numbers. Each number is stored in your endpoint (Station Speed Dial) or in the telephone system (System Speed Dial) and is identified by a location number. Once programmed, you can quickly dial these numbers by entering a feature code and dialing the desired location number. Because the system supports both Station and System Speed-Dial numbers, you can have access to over 1000 stored numbers.

Station Speed Dial

You can program and use up to ten personal speed-dial numbers on your endpoint. In addition, if you have programmable feature buttons, you can program them as speeddial buttons for one-touch dialing. To use a speed-dial button, you must: Store the number in a speed-dial location. Program an available feature button as a speed-dial button. Associate a speed-dial location with the new speed-dial button. NOTE: You can use the Speed-Dial feature even if your endpoint does not have MOVING ON

) ' ! * #or / ** N or # ** S ? Z ,

Voice Mail Directory

With the voice mail directory, subscribers and non-subscribers can use ASR (if enabled) or dialpad digits to search for names in the directory. Subscriber names are automatically added to the directory when their mailbox is initialized. ASR may not be able to locate names that are pronounced differently than they are spelled. For these types of names, use the alternate search method of spelling the name using the endpoint dialpad digits (see table below). You begin a search by dialing the system voice mail extension and selecting the directory option. You are prompted to say or spell the name of the mailbox user you want to search for. For example, if you say the name John, the system locates all of the subscribers with the first or last name of John. The list of names returned might include the names John Smith, John Jones, John Nielson, David John, Robert John, etc. When one to 10 matches are located, you can browse the list of returned names by selecting the Previous (say Previous or press 1 ) and Next (say Next or press 3 ) options. The directory lists are circular. That is, when the end of the list is reached, the next name played will be the first name in the directory. When the correct name is played say Yes or press # to select it. If the system locates more than 10 matches, you can either browse the list using the options mentioned above, or filter the list by responding to the filtering questions generated by the system. Based on your responses, the system filters the list to include first or last name matches only. If the system cannot locate an exact match, it returns the closest match found. To use the dialpad buttons to spell a name: When prompted, press the appropriate dialpad buttons to spell the name. The number of times a button is pressed determines which character is entered, as shown in the table below. When adjoining characters are under the same button, press FWD to advance to the next character. For example, 5666 FWD 66337777 enters Jones.

BUTTON 9 0

1 A D G J M P T W @
2 & B E H K N Q U X :

3 ( C F I L O R V Y.

4 ) ! * # S ? Z ,
To perform a directory search: 1. Dial the voice mail number. 2. Say Directory or press #. 3. Say the last name of the person you are searching for or press the appropriate dialpad buttons to spell the name (see page 71). If 10 or fewer matches are located, you can access and browse the list immediately (see step 4.) If the list contains more than 10 matches, you have the option to browse or filter the list. (skip step 4. and see step 5.)
4. If 10 or fewer matches are located, you have the following options:
Say Yes or press # to accept the name that is played. Say Previous or press 1 to browse to the previous name in the list. Say More or press 2 to hear more information about the subscriber. Say Next or press 3 to browse to the next name in the list. Say New or press 4 to search for a new name. Say Cancel or press * to exit the directory. 5. If more than 10 matches are located, the system prompts you to browse or filter the list. Do one of the following: Say Yes or press 1 to browse the list. (See step 4. for options). Say No or press 2 to select the filter option and then respond to one of the following filter questions: The system begins by asking you if the name you are searching for is the last name. If it is, say Yes, press 1 , say the last name, or spell the last name. If you did not respond to the first question, the system asks if the name you are searching for is the first name. If it is, say Yes, press 1 , say the first name, or spell the first name. After the list has been filtered by first or last name, a smaller list of names is returned. You can then browse the list and select the appropriate name (see step 4.)

4. Hang up if off-hook. Repeat this procedure to log into additional ACD groups, if

necessary.

When you log in to a group, you may be automatically connected to a call after you hear a short ring burst. If the ACD Agent ID Automatic Connect option is enabled for your hunt group and you are using a headset, you will be automatically connected. If this option is not enabled for your hunt group, the call will ring until you answer it or until it times out to another extension. NOTE: Even if the ACD Agent ID Automatic Connect option is enabled, the first call you receive (after you log in or remove your endpoint from DND while logged in) will ring until you answer it. You will, however, be automatically connected to subsequent calls. To log out of one or more ACD hunt group: 1. EITHER, Dial 8 to log out of all of your ACD hunt groups at once. The display shows AGENT LOGGED OUT OF ALL ACDS, and you hear a confirmation tone. OR, With or without the handset lifted, dial 7. One of the following displays will appear: If you were logged in to only one hunt group, the display shows AGENT LOGGED OUT OF <hunt group>. The procedure is complete. If you were logged in to more than one hunt group, the display shows AGENT LOGOUT ACD NUMBER. Dial the extension number of the desired ACD hunt group. If you were not logged in to any hunt group, the display shows NOT LOGGED INTO ANY ACD GROUP. 2. Hang up if off-hook.
Ending an ACD Hunt Group Call
Each time you end an ACD hunt group call, a wrap-up timer is started. Until this timer expires, you will not receive another call through any ACD hunt group. You can, however, end the wrap-up session before this timer expires, as described below. To terminate the ACD Agent wrap-up period before the timer expires: With the handset in the cradle, dial 9. NOTE: If you were not logged in to an ACD hunt group, the display shows CANNOT

ACCESS RESERVED FEATURE.

Using E-Mail Reader
SECTION CONTENTS PAGE 91 Introduction. E-Mail Reader Features. Using Your Advanced Mailbox. Setting Up Your E-Mail Password. Accessing E-Mail Messages. Accessing Fax Messages. Recovering Deleted Messages. Changing Message Envelopes. Voice Mail Flowchart (Advanced Mailbox).
Enterprise Messaging (EM) is the voice processing system that provides advanced messaging features with the E-mail Reader feature. This section provides information and instructions about advanced mailbox tasks for users who have E-Mail Reader enabled for their mailbox. If your mailbox does not have E-Mail Reader enabled, you have a standard voice mailbox (see page 9). The instructions for many voice mail tasks are identical for standard voice mailbox and advanced mailbox users, therefore, the instructions for these common mailbox tasks are not repeated in this section. See the following pages for common mailbox tasks: Initializing your mailbox (see page 18) Recording your personal greetings (see page 19) Recording your voice mail directory name (see page 20) Accessing your mailbox (see page 37) Disabling and enabling ASR (see page 38) Accessing voice mail messages (see page 39) Recording and sending voice mail messages (see page 42) Canceling unheard voice mail messages (see page 44) Changing your mailbox password (see page 53) Changing the call screening transfer method (see page 55) Programming a fax destination (see page 56) Changing the message search order (see page 57) Programming remote messaging (see page 58) Screening calls (see page 69) Using the voice mail directory (see page 71)

NOTE: For a voice mail flowchart for standard mailbox users, see page 109.

E-MAIL READER FEATURES

When E-Mail Reader has been enabled for your mailbox, you have the advanced mailbox. The advanced mailbox unifies your local voice mail messages and your remote fax and e-mail messages in one convenient location. E-mail Reader uses Textto-Speech (TTS) capabilities to convert the text in an e-mail message to a.wav file. If E-Mail Reader is enabled for your mailbox, you can access voice mail, e-mail, and fax messages in your mailbox using your endpoint. When you access an e-mail message in your mailbox, E-Mail Reader first announces your e-mail according to the envelope options that you set (see page 90). Then, after the envelope is played, E-Mail Reader reads the text in the body of the message. Once you have listened to your e-mail, you can access additional options to reply, forward, save, or delete the message (see page 85). When you access a fax message, E-Mail Reader announces the fax envelope according to the envelope options that you set (see page 90). Because a fax message is received by your e-mail account as an attachment to an e-mail message in the form of a.tif file, E-Mail Reader cannot read the text in the body of the fax. To view the fax and read it, you must access it from your e-mail account. With your advanced mailbox you can save, delete, and forward a fax (to another fax machine) using the available menu options, when prompted (see page 88).
USING YOUR ADVANCED MAILBOX
After you set up your mailbox (see page 17), you can use personal or system greetings to let callers know if you are out of town, on a call, etc. You can send messages to individuals and to a group of people if your voice mail administrator has programmed a name for the group. In addition, various options allow you to customize your mailbox, manage your messages, and screen your calls. To allow the system to retrieve email and fax messages from your e-mail account, you must first set up your e-mail password (see page 83). When you access your mailbox (see page 37), the system announces how many new and saved voice mail, fax, and e-mail messages you have in your mailbox. You can choose which type of message you want to access by selecting voice mail, fax, or email from the main subscriber menu. Main menu options include the following: To access voice mail messages: Say Voice Mail or press To record voice mail messages: Say Record or press To access e-mail messages: Say E-Mail or press

When you access a fax message using option six on the main menu, E-Mail Reader announces the fax message according to the envelope options that you selected (see page 90). E-Mail Reader does not have the capability to read the text in a fax. You can, however, save, delete, and forward a fax (to the fax number that you specify) using the associated options. To access fax messages and the associated options: 1. Access your mailbox as described on page 37. 2. Say Facsimile or press 6 to access your fax messages. Then select one of the following: Say New or press 1 to listen to new messages. Say Saved or press 3 to listen to saved messages. 3. After the fax envelope is played, you have the following options: Say Forward or press 3 to forward a copy of the message to another destination. Then say or enter the fax destination number. The system plays the fax destination number. Select one of the following: Say Yes or press # to verify the number. The system announces that the fax is scheduled for delivery. Say No or press to start over. Say Previous or press 4 to listen to the previous message. Say Envelope or press 5 to play the introductory message envelope (see page 90 for programming instructions). Say Next or press 6 to listen to the next message. Say Save or press 7 to save the message. Say Delete Message or press 9 to delete the message. NOTE: You may be prompted to confirm deleting the message. Say Yes to
delete the message or No to cancel the request to delete the message. 4. Hang up.
RECOVERING DELETED MESSAGES
Recovering deleted messages varies based on media type. If you delete a voice mail message, you can retrieve it within a specific time frame (up to 24 hours, programmed by your voice mail administrator). The specified time frame for retrieving deleted email and fax messages is determined by the Exchange administrator. Once you recover a deleted message, it is then restored to your saved-message queue. Deleted voice mail, e-mail, and fax messages that are not recovered within the specified time frames are automatically erased. NOTE: Contact your system administrator if you want to know how long you have to
recover deleted messages.
To recover deleted messages: 1. Access your mailbox as described on page 37. 2. Say Options or press 5 for Message Options. 3. Say Recover or press 2 to access undelete options. 4. Specify which media type you would like to recover. Your options are: Say Voice Mail or press 1 to recover a voice mail message. Say E-Mail or press 2 to recover an e-mail message. Say Facsimile or press 3 to recover a fax message. 5. EITHER, Say Listen or press 1 to listen to your deleted messages and choose which ones to recover. After each message you can: Say Replay or press 1 to replay the message. Say Reply or press 2 to reply to the message. Say Forward or press 3 to forward the message. Say Previous or press 4 to listen to the previous message. Say Envelope or press 5 to play the message envelope. Say Next or press 6 to listen to the next message. Say Recover or press 7 to recover the message. OR, say Recover or press 2 to recover all deleted messages. OR, Say Purge or press 3 to permanently delete all deleted messages. 6. Hang up.

FREQUENTLY ASKED QUESTIONS (FAQS)
This section includes some of the most frequently asked questions. If you have problems with your endpoint or mailbox, refer to this section before you contact your system, voice mail, or network administrator or your local Inter-Tel reseller.

Q1. A1.

How can I retrieve messages if I dont know the password for my voice mail? Try using your extension number, which is your default password. Or, maybe you dont have a password, in which case pressing # is all you need to do. If these options dont work, contact your system administrator, who can change or erase the password for you. You can then retrieve your messages and reset the password, if desired (see page 53). How do I change the time and date on my endpoint? Only your system administrator can change the time and date. Please contact your system administrator if you notice that the date and time are incorrect. How do I program System Speed-Dial numbers? Only your system administrator can program System Speed-Dial numbers. You can, however, program up to ten Station Speed-Dial numbers (see page 60). How can I set the number of rings that are allowed before the call is sent to voice mail? Only your system administrator can change the number of rings that are allowed before the call is forwarded to voice mail. How can I change the name displayed on my endpoint? Only your system administrator can change the usernames assigned to extensions. Why cant I retrieve deleted messages? The system may have erased your message. After a programmed amount of time has lapsed, up to 24 hours, the system automatically erases all deleted voice mail messages (see page 41). If you attempted to recover a deleted voice mail message within this time frame but you were still unsuccessful, your voice mail system may not have sufficient space programmed to store deleted messages. Or, your telephone system may not be using a software version that supports this feature. If you are attempting to recover a deleted e-mail or fax message (E-Mail Reader enabled) contact your voice mail administrator to see how long you have to recover deleted e-mail and fax messages. How do I scroll the display screen? Press (the low end of the volume button) to scroll down or (the high end of the volume button) to scroll up. Or, you can use the PREVIOUS or NEXT menu buttons.

Q2. A2.

Q3. A3.

Q4. A4.

Date, Time, Name, and Extension Number 32 Default Feature Codes 91, 98 Defaults 65 mailbox password 18 Deleting Station Speed-Dial Numbers 61
Delivery Options 43 Dial Tones 13, 50 Dialing Options 24 Dialing Speed-Dial Numbers 62 Dialpad Buttons 3 Direct Station Selection/Busy Lamp Field 8, 66 Directories outside 24 telephone 69 voice mail 71 Disabling account codes 68 automatic call answer 51 background music 51 call forwarding 74 cascade levels 59 do-not-disturb 74 group listen feature 34 hunt group calls 76 message envelope options 54 paging 64 record-a-call 63 system forwarding 30 time/date option 54 Disconnecting a Headset 33 Displaying date and time 32 feature buttons 65 information 32 outside partys name 32 secondary extension buttons 67 Displaying Information on Your Endpoint 32 Displays, LCD 7 Distributing Calls 76 Do-Not-Disturb 74 Dropping Out of a Conference 27 DSS/BLF 8
do-not-disturb 45 enhanced speakerphone 35 group listen feature 34 hunt group calls 76 paging 64 record-a-call 63 system forwarding 30 Ending a Conference Call 27 Ending an ACD Hunt Group Call 78 Endpoint Configuration changing language selection 52 changing volume levels 50 enabling automatic call answer 51 enabling background music 51 returning to default operation 52 selecting a ring tone 50 Enhanced Speakerphone Mode 35 Entering Account Codes 68 Enterprise Messaging 11 Erasing Station Speed-Dial Numbers 61 Exiting a Conference 27
Fax Destination Number 56 Fax Messages 88 Feature Button Functions 6 Feature Buttons 3 Features agent help 75 Automatic Speech Recognition (ASR) 12 E-Mail Reader 83 group listen 34 hold 26 last number dialed/saved 32 record-a-call 63 reverse transfer (call pick up) 29 ring intercom always 21 Flowchart advanced mailbox 91 Forced Account Codes 68 Full Mailbox 37
E-Mail Messages 85 E-Mail Reader 11, 83 Emergency Calls 25 Enabling automatic call answer 51 background music 51 call forwarding 74 cascade levels 59
Generating a Hookflash 65 Green Lamps 13 Greetings 19 Group Listen Using the Speaker 34
Handsfree Mode 13 Hold 27 Hookflash 65 Hunt Group Calls Enabled/Disabled 76 Hunt Groups 77
Messaging, Remote 37, 58 Microphone 27, 34 Mini-DSS 8 Multilingual Capability 52 Mute Button 27, 34 Muting the Microphone 27
Individual Hold 26 Initializing Your Mailbox 17 Intercom Calls 21 Introduction 50 IP (Internet Protocol) Endpoint Exceptions 5