MODULAR AMPLIFIERS: VISTA & SWITCHER

M12 & MX10

HANDS-FREE OFFICE SOLUTIONS: VISTA UNIVERSAL AMPLIFIER AND HEADSET SWITCHER MULTIMEDIA AMPLIFIER
VISTA UNIVERSAL AMPLIFIER
Easy to Install and Use. Adapts almost all telephones for use with a variety of Plantronics headset styles. Easy to Adjust. Separate controls allow independent adjustment of outgoing and incoming volume. Easy One-Button Selection of Headset or Handset. Easy to Hear and Be Heard. Call Clarity technology sets a new standard for sound quality. Easy on the Ears, Too. SoundGuard Plus delivers automatic sound protection by keeping incoming sounds at comfortable hearing levels.

Model M12

Now theres an easy answer to all your hands-free communication needs the Vista Universal Amplifier Vista is easy to use and works with your choice of Plantronics headsets to deliver precise levels of listening and talking comfort, superior protection, and excellent audio performance. Vista includes near-universal compatibility with single- and multiline telephones,* as well as ergonomically designed Volume, Headset / Handset and Mute controls. The Quick Disconnect between the adapter and the headset allows you to move away from your phone without removing the headset or disconnecting the call. Comes with a lightweight 10-foot coil cord.
*Will not work with dial-in-handset or cordless telephones.

2-YEAR

PLANTR
HEADSET SWITCHER MULTIMEDIA AMPLIFIER
Single Headset with Telephone and Audio Device. Convenient use of both the telephone and audio device, using the same high-quality Plantronics headset. Easy to Install. Adapts almost all telephones for use with a variety of Plantronics headset styles. Easy Audio Compatibility. Compatible with most audio devices, e.g., computer soundcard, voice / fax modem, CD player or tape recorder / player. (Eight-foot audio device cable with 3.5 mm plugs for microphone and headphone connection included.) Easy to Operate. Simple button controls for headset/ handset selection and telephone / audio selection. Easy to Adjust. Separate controls allow independent adjustment of outgoing and incoming volume for the telephone, and incoming volume for the audio device. Easy to Hear and Be Heard. Call Clarity technology sets a new standard for sound quality. Easy on the Ears, Too. SoundGuard Plus delivers automatic sound protection by keeping incoming sounds at comfortable hearing levels.

Model MX10

The Plantronics Headset Switcher Multimedia Amplifier enables advanced desktop applications, increasing the productivity of headset users. Speech Recognition provides many computer users a preferred option to using the keyboard and mouse. With speech recognition software installed, users interface directly with the computer, simply by speaking into the microphone of a Plantronics headset. Reduce risk of repetitive stress injuries. Increase productivity for slow typists. Create and update customer / patient records. Reduce transcription errors, delays and costs by dictating documents. Make computers accessible to disabled employees.
Computer-Based Training reduces costs by bringing courses to the desktop. Interactive, multimedia-based training is often more effective than traditional classes. Content delivered over a network or on CD-ROM. Trainees learn at their own pace. 2-YEAR Can switch back to their telephone-based job responsibilities at any time. PLANTR O
Desktop Conferencing allows people in distant W AR locations to use their computers to interact. R ANT Reduces costs and boosts productivity by providing an effective alternative to business travel. Enables data conferencing to exchange and edit documents in real time, or work with one or more colleagues in the same application.
All Plantronics products are manufactured at facilities that meet ISO 9001 Certification Standards and meet or exceed FCC, UL, Industry Canada, and CSA requirements. Plantronics, the logo design, and SoundGuard are registered trademarks and Call Clarity, Headset Switcher, and SoundGuard Plus are trademarks of Plantronics, Inc.

Corporate Headquarters:

VISTA cov.eng.mech

9/16/02

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Universal Modular Amplifier M12

E n c i n a l C r u z

S t r e e t

S a n t a C A T e l

0 1. 0. 4. 6 0

43346-01 (998)

User's Guide
w w w. p l a n t r o n i c s. c o m
Printed in USA 1998 Plantronics, Inc.

VISTA.engl.mech

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welcome
t o t h e Vi s t a U n iv e r s a l Modular Amplifier f ro m P l a n t ro n i c s .
Universal Modular Amplifier
Battery Access Door Telephone/Amplifier Compatibility Slide Switch Telephone/Amplifier Compatibility Slide Switch Cover Outgoing Volume Control Incoming Volume Thumbwheel Headset/Handset Selector Mute Headset Jack
The Vista Universal Modular Amplifier adapts your telephone to a Plantronics headset and provides control of the sound through your headset. The Vista amplifier has built-in sound conditioning and protection. This User Guide will help you install your Vista amplifier and learn its basic operations. The Vista amplifier is not designed to work on telephones that have the dial pad in the handset or on cordless telephones.

PA RT I

Install in 4 easy Steps Step 1: Install batteries. Step 2: Attach to phone and headset. Step 3: Set default settings. Step 4: Set telephone/amplifier compatibility switch.
5 Telephone Jack Screwdriver Handset Jack AC Power Supply Jack AC Power Supply Amplifier to QD Coil Cable Amplifier to Telephone Coil Cable

PA RT I I PA RT I I I

Make a test call. Learn the basics.

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Connect the Vista amplifier to your telephone as shown. Follow the four easy steps on the following pages for complete installation details.

PA R T

Amplifier Features
SoundGuard Plus Sound Compression protects you from harsh noises, such as fax tones Call Clarity System improves incoming and outgoing sound Switch easily between headset and handset Incoming and outgoing volume control Mute

install 4 easy steps in

I N S TA L L B AT T E R I E S AT TA C H T O P H O N E A N D HEADSET S E T D E FA U LT S E T T I N G S SET TELEPHONE/AMPLIFIER C O M PAT I B I L I T Y S W I T C H
connectionse a t u res & f

Page 2

I N S TA L L AT I O N S T E P S
1 installa t t e r i es b
The Vista Amplifier requires power to work with most phones. 1. Remove the Battery Access Door located on the side of the amplifier by placing your thumb on the door and pushing down. 2. Install two AA alkaline batteries and replace the door. 3. You will hear three beeps through the headset when the batteries are low.
2 attacho nto n d h e a d s e t ph e a
1. Unplug your telephones handset cord from the telephone base.
2. Plug your telephones handset cord into the Vista amplifier handset jack ( ).
3. Connect your telephone base to the Vista amplifier telephone jack ( ) using the short curly cord. On your telephone base, plug the short curly cord into the outlet normally used for your handset. 4. Plug the headset cord into the Quick Disconnect (QD) module on the long curly cord coming from the front of the amplifier. The QD will allow you to disconnect the headset from the amplifier when you are not using the phone, or need to move away from the amplifier, while leaving your headset in place.
2 e n g l i s h e n g l i s h 3

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3 set defaultg s settin
These are the default settings for headset use. 1. Headset /Handset Selector is depressed (colored indicator showing). 2. Mute Switch is released (no colored indicator showing). 3. Incoming Volume Thumbwheel is set to 4. 4. The Outgoing volume has been pre-set. You can adjust it when you place your first call (see page 6).
4 set telephone/amplifier Compatibility Switch
1. Put on headset. 2. Lift the phones handset off the cradle and place it on your desk. 3. If you dont hear a dial tone, adjust the Telephone/Amplifier Compatibility Switch as indicated below: 1. Remove the Telephone Compatibility Switch Access Door by placing two fingers or thumbs on the raised bumps and pushing down. 2. Remove the flat, plastic screwdriver from the bottom of the amplifier by sliding it through the braces holding it in place. 3. Make sure the amplifier is in the default settings, and your telephone handset is off of its cradle. 4. Using the screwdriver, slide the Compatibility Switch until you hear a clear dial tone. Experimenting with various switch settings will not harm the amplifier or your telephone.

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MAKE A TEST CALL.

make test call a

1. Put on headset. Refer to your headsets User Guide to adjust the microphone position for best performance. 2. Lift the phones handset off the cradle and place it on your desk. 3. Make sure your Vista amplifier settings are in default. See page 4 for details. 4. Call a friend or colleague. 5. Adjust the Incoming Volume using the Incoming Volume Thumbwheel. Refer to page 10 for more details. 6. Adjust the Outgoing Volume Control until the person on the other end can hear your voice at an appropriate level. See page 10 for more details. 7. If your friend cannot hear you, or you hear a buzz or hum, try changing the Compatibility Switch. See page 5 for more details. 8. Try activating the Mute function by depressing the Mute Switch (colored indicator showing). Release the Mute Switch (no colored indicator showing) to deactivate the Mute function. See page 11 for more details. 9. If you used batteries in your Vista amplifier, try removing the batteries. If you lose power, your phone model requires power for your Vista amplifier. Replace the batteries.

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LEARN THE BASICS.

Default settings

These are the default settings for headset use: 1. Headset /Handset Selector is depressed (colored indicator showing).

learn the basics

2. Mute Switch is released (no colored indicator showing). 3. Incoming Volume Thumbwheel is set to 4.
Making and Receiving Calls with a Headset
1. Put on headset. 2. Make sure the amplifier settings are in default. 3. Lift the phone handset off the cradle and place on your desk. 4. Make or receive your call. You will use the dial pad and/or other features of your telephone as you would normally. 5. To end the call, hang up the handset.
D E FA U LT S E T T I N G S MAKING AND RECEIVING CALLS WITH A HEADSET ADJUSTING
HEADSET INCOMING VOLUME HEADSET OUTGOING VOLUME
MUTING A CALL MAKING AND RECEIVING CALLS WITH A HANDSET

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LEARN THE BASICS
Adjusting Headset Incoming Volume

Muting a Call

1. Adjust the volume by turning the Thumbwheel on the top panel. 2. Try different volume settings. 1 is the quietest and 9 is the loudest. 3. Make a Test Call (see page 7) provides more details about adjusting your incoming volume.
1. Activate the Mute function by depressing the Mute switch (colored indicator showing). 2. Deactivate the Mute function by releasing the Mute switch (no colored indicator showing).

Making and Receiving Calls with a Handset Adjust ing Headset Outgoing Volume
1. Outgoing Volume is pre-set. Try making a test call before adjusting (see page 7). 2. To access the Outgoing Volume Control, remove the panel on the left-hand side of the amplifier. The same panel houses the Telephone/Amplifier Compatibility Switch.
1. Release the Headset /Handset switch (no colored indicator showing).
2. Use the phone handset as you normally would.
3. Use the screwdriver attached to the bottom of the amplifier to adjust the Outgoing Volume Control. Turn clockwise to make your voice louder to the caller. Turn counter-clockwise to make your voice quieter to the caller. 4. Replace the panel door and the screwdriver.

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MAINTENANCE AND TROUBLESHOOTING

Maintenance Hints

Trouble Shoot ing Guide

PROBLEM

ITEMS TO CHECK
maintenance and troubleshooting

SECTION

I DO NOT HEAR A DIAL TONE WHEN I TRY TO MAKE OR RECEIVE A PHONE CALL.
If you are using batteries, confirm that they are good and placed in the battery compartment correctly. If you are using an AC Power Supply, confirm that it is plugged in and the power outlet is turned on. Confirm that the Headset /Handset Selector switch is depressed (colored indicator showing). Confirm that you have lifted the telephone handset out of the cradle. Confirm that the telephone handset cable and the short curly pigtail to the telephone are connected to the correct jacks. (see "Installation) Confirm that the Telephone/Amplifier Compatibility Switch is in the correct setting for your phone (see Set the Telephone/Amplifier Compatibility Switch on page 5). You may want to try moving the switch through all of the positions until you hear a clear dial tone. Experimenting with various switch settings will not harm the amplifier or your phone.
The Plantronics Help Desk is ready to assist you! Monday through Friday 8:00 AM to 5:00 PM PST 800 544-4660

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PROBLEM MY CALLERS SAY THAT THEY CANT HEAR ME AT ALL OR THEY CANT HEAR ME VERY WELL.
Make sure the microphone of your headset is positioned in front or near your mouth. If you are using a noise-cancelling headset, the position of the microphone is very important. You may need to adjust the Outgoing Volume. See Adjusting Headset Outgoing Volume on page 10). Confirm that the Telephone/Amplifier Compatibility Switch is in the correct setting for your phone (see "Set the Telephone/Amplifier Compatibility Switch on page 5). You may want to try moving the switch through all of the positions until your caller hears you clearly. Experimenting with various switch settings will not harm the amplifier or your telephone. Try moving the Telephone/Amplifier Compatibility Switch through all of the positions until the hum disappears. Experimenting with various switch settings will not harm the amplifier or your telephone. If you are using batteries to power the Vista Amplifier, the three beeps tell you that the batteries are low and need to be replaced. See Install Batterieson page 2.

I GET A LOW PITCHED HUM IN MY HEADSET SPEAKER AND/OR MY CALLERS COMPLAIN THEY CAN HEAR HUM.
I HEAR THREE BEEPS IN THE HEADSET.

parts and accessories

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R E P L A C E M E N T PA R T S A N D A C C E S S O R I E S F O R V I S TA
For information on accessories and spare parts, call Plantronics at 1-800-544-4660, or visit the Plantronics web site at www.plantronics.com

AC Power Supply

ITEM PA R T #
Velcro Amplifier Attachment Kit

26503-01

17521-01
Telephone/Amplifier Compat ibility Slide Switch Door
Amplifier Security Device
(attaches amplifier to desk.)
Telephone/Amplifier Compatibility Slide Switch Door

Battery Door

44015-01

40696-01

Plantronics Custom Cradle Mate

PA R T #

44014-01
(holds handset off-hook and a flashing BUSY light indicates when headset is in use)
Amplifier to Telephone Coil Cable
(male to male modular plugs)
PA R T # Amplifier to Telephone 40974-01 Coil Cable ITEM

Cradle Mate only

40715-01
(easy-to-use device that mechanically holds handset off-hook)
Amplifier to QD Coil Cable
(QD to male modular plug)

40714-01

26716-01

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WARRANTY AND SERVICE
The following warranty and service information applies only to the U.S. and Canada. For information in other countries, please contact your local distributor. To obtain in or out of warranty service, please prepay shipment and return the unit to the appropriate facility listed below: IN THE UNITED STATES Plantronics Service Center 345 Encinal Street Santa Cruz, CA 95060 Tel. (8 00) - (831) 458-7700 Fax (800) 279-0162 IN CANADA Plantronics Service Center 1455 Pitfield Blvd. Saint-Laurent, Quebec H4S 1G3 Tel. (800) 540-8363 (514) 956-8363 Fax (514) 956-1825
FCC REGISTRATION INFORMATION
This equipment complies with Part 68 of the FCC rules. On the bottom of the modular adapter is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN) for this equipment. If requested, this information must be provided to the telephone company. The telephone company may make changes in its facilities, equipment, operation or procedures that could affect the operation of the equipment. If this happens, the telephone company should provide you advance notice in order for you to make the necessary modifications to maintain uninterrupted services. If you experience problems with your headset, please refer to the warranty section for information on warranty and repair service. If the problem is causing harm to the telephone network, the telephone company may request that you remove the equipment until the problem is resolved. In extreme cases, the telephone company may be forced to disconnect your service before notifying you of the problem.

Please use the original container, or pack the unit(s) in a sturdy carton with sufficient packing material to prevent damage. Include the following information: 1. A proof-of-purchase indicating model number and date of purchase. 2. Bill-to address 3. Ship-to address 4. Number and description of units shipped 5. Name and telephone number of person to call, should contact be necessary 6. Reason for return and description of the problem Damage occurring during shipment is deemed the responsibility of the carrier, and claims should be made directly with the carrier.
The name Plantronics, the Plantronics logo and SoundGuard are registered trademarks of Plantronics, Inc. Vista, Quick Disconnect, Call Clarity and SoundGuard Plus are trademarks of Plantronics, Inc. Velcro is a registered trademark of Velcro USA.