Photo Printer

The Perfect Printer for Your Digital Camera.
Bubble Jet Direct printing from the Canon PowerShot S30 and S40 digital cameras Print photos directly from digital camera memory cards 4" x 6" borderless photos in approx. 60 seconds Photos lightfast for approx. 25 years*
True Harmony In A Digital World.
Your favorite digital camera. The Canon S820D Photo Printer. Perfect partners in bringing your digital world to life. You take the shots, then insert your digital cameras memory media into the S820D printers Direct Printing Card slot and print spectacular 4" x 6" borderless photos in about 60 secondsand 8.5" x 11" shots in just about two minutes. With Canons unique Bubble Jet Direct feature and Canons new generation of digital cameras, such as the PowerShot S30 and S40, you can print even easier via USB cable. Use the push-button control panel and optional LCD display to easily customize your pictures. Photos remain vibrant and true-to-color for approximately 25 years when printed on Canon Photo Paper Pro.
Photo-lab Quality from your Desktop.
The S820D printer produces silver-halide quality 2400 x 1200 dpi photo prints right out of the box, thanks to a high-performance 6-color ink system. Plus, Canon advanced MicroFine Droplet Technology combines cutting-edge achievements in inkdroplet size, accurate ink application, consistent droplet quality and ink composition. The result is spectacular print resolution and 49 gradation levels, producing dramatically reduced graininess as well as breathtaking detail and color reproduction.
Intelligent Ink Management.
The S820D printer features the Canon Think Tank System Six large, individual ink tanks, one for each color, make it easy to. replace just the color that runs out, rather than the entire cartridge. Plus, a unique optical low-ink sensor warns you with an onscreen message when an ink tank is low, giving you plenty of time to replace the tank before it runs out.
* Based on Canon Inc. studies using Canon Photo Paper Pro, under glass, utilizing industrystandard lighting conditions and controlled temperature and humidity. Results may vary based on individual environmental factors. See www.usa.canon.com/consumer/lightfast for details.

Technical Information

Long Lasting Color* Borderless Color Photo Print Speed** Number of Nozzles Print Resolution Compatibility Standard Interfaces Buffer/RAM Paper Sizes Paper Handling Approx. 25 years 4" x 6"approx. 1 minute 8.5" x 11"approx. 2 minutes 1,536 nozzles (256 x 6 colors) 2400 x 1200 dpi in black 2400 x 1200 dpi in color Windows 95/98/2000/Me, WindowsXP, Mac OS (8.6 to 9.X) and Mac OS X (native) via Web USB 80KB Letter, legal, A4, A5, 4" x 6", U.S. #10 or European envelopes, banner paper Built-in sheet feeder100 sheets @ paper weight 17 lb. Banner Paper(up to 6 connected sheets) Glossy Photo Card20 sheets Glossy Photo Paper1 sheet High Gloss Photo Film1 sheet High Resolution Paper80 sheets Envelopes10 Photo Paper Pro 4" x 6"20 sheets Photo Paper Pro For Borderless Printing 4" x 6"20 sheets Photo Paper Pro 8.5" x 11"1 sheet Transparencies30 sheets T-shirt transfers1 sheet 37 dB(A) 120V AC, 60Hz 1-year limited warranty with InstantExchange warranty program*** Setup Software and Users Guide CD-ROM, including: Printer drivers, PhotoRecord (Windows), ZoomBrowser EX (Windows), ImageBrowser (Mac) and PhotoStitch (Windows/Mac), electronic Users Guide and electronic Photo Application Guide
Noise Level (approx.) Power Source Warranty Software Included

Ordering Information

Printer and Accessories Ink Tanks S820D Photo Printer BCI-6Bk Black BCI-6PC Photo Cyan BCI-6PM Photo Magenta BCI-6C Cyan BCI-6M Magenta BCI-6Y Yellow Banner Paper (continuous/50 sheets) Glossy Photo Cards (4" x 6"/20 sheets) Glossy Photo Paper (8.5" x 11"/20 sheets) High Gloss Photo Film (8.5" x 11"/10 sheets) High Resolution Paper (8.5" x 11"/100 sheets) Photo Paper Pro (4" x 6"/20 sheets) Photo Paper Pro For Borderless Printing (4" x 6"/20 sheets) Photo Paper Pro (8.5" x 11"/15 sheets) Transparencies (8.5" x 11"/50 sheets) T-Shirt Transfers (8.5" x 11"/10 sheets) T-Shirt Transfers (8.5" x 11"/250 sheets) 2-year extension with InstantExchange/ASF 7291A001 4705A003 4709A003 4710A003 4706A003 4707A003 4708A003 F51-2571-500 1032A002 1026A009 1041A005 1033A011 5699A005 1029A014 1029A004 1043A004 CST-6178-000 CST-6044-000 CST-6202-000

For More Information Visit
www.usa.canon.com/consumer www.canonprintplanet.com For a name of a dealer nearest you, call: 1-800-OK-CANON Canon U.S.A., Inc. One Canon Plaza Lake Success, NY 11042 1-800-OK-CANON Canon Canada, Inc. 6390 Dixie Road, Mississauga Ontario L5T 1P7, Canada 1-800-OK-CANON Canon Latin America, Inc. 703 Waterford Way, Suite 400 Miami, FL 33126 1-305-260-7400

Canon Specialty Papers

Extended Service Plan
* Based on Canon Inc. studies conducted using Canon Photo Paper Pro, under glass, utilizing industry-standard lighting conditions and controlled temperature and humidity. Results may vary based on individual environmental factors. See www.usa.canon.com/consumer/lightfast for details. ** 4" x 6" photo print speed based on default mode driver setting using Canon Photo Paper Pro For Borderless Printing 4" x 6". 8.5" x 11" photo print speed based on default mode using Photo Paper Pro. Print speed will vary depending on system configuration, software, document complexity, print mode and page coverage. *** InstantExchange warranty program is subject to certain conditions and restrictions. See warranty information in the Quick Start Guide. System requirements vary by application. Conditions and restrictions apply. See Extended Service Plan for details.
2002 Canon U.S.A., Inc. Canon, BCI, Canon Know How, Canon Think Tank System and MicroFine Droplet Technology are trademarks of Canon Inc. Print Planet is a service mark of Canon U.S.A., Inc. Microsoft, Windows, and the Windows logo are trademarks or registered trademarks of the Microsoft Corporation in the United States and/or other countries. Mac and the Mac logo are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. All other product and brand names are trademarks of their respective owners. Specifications are subject to change without notice. Print speed will vary depending on system configuration, software, document complexity, print mode and page coverage. As an ENERGY STAR partner, Canon U.S.A., Inc. has determined that this product meets the ENERGY STAR guidelines for energy efficiency. PISG-G613-0202 40-42140-0202

s About the Operation Panel
If the operation panel becomes damaged and the liquid crystal solution in the panel leaks out, DO NOT taste or swallow the liquid.
If the liquid is accidentally swallowed, call a physician immediately. If the liquid gets on your hands or clothes, wash them immediately with soap.
Printer Driver Functions (Windows)
Opening the Printer Properties Dialog Box Printer Properties Dialog Box Description BJ Status Monitor Functions Cancelling a Print Job Uninstalling Printer Drivers
Opening the Printer Properties Dialog Box
The Printer Properties dialog box can be opened from either within an application, or directly from the Windows Start menu.
s Opening the Printer Properties dialog box from an application
This method is generally used to specify printer settings just before printing. The operations may vary slightly depending on the application. This section describes only the general procedure for opening the Printer Properties dialog box.
In an application, select the command to print a document. The Print dialog box can usually be opened by selecting Print from the File menu.
Ensure that Canon S820D is selected in the Name eld. Then click the Properties button. The Printer Properties dialog box opens.
Depending on the application, the command and menu names may differ,
and there may be more steps involved in opening the Printer Properties dialog box. For further details, see the user's manual for the application.
s Opening the Printer Properties dialog box directly from the Start menu
This method is used for maintenance operations, such as printhead cleaning, or to specify printer settings common to all application programs. When the Printer Properties dialog box is opened from the Start menu, the Windows operating system adds several tabs, including the Details tab. These do not appear when the Printer Properties dialog box is opened from within an application. For further information about these additional tabs, refer to your Windows documentation.
Click the Start button, then select Settings, Printers. For Windows XP, click Start and select Control Panel - Printers and Other Hardware - Printers and Faxes.
Select the Canon S820D icon. Open the File menu and select: Windows Me/Windows 98 Properties Windows XP/Windows 2000 Printing Preferences. The Printer Properties dialog box opens.
Printer Properties Dialog Box Description
Main Tab Page Setup Tab Stamp/Background Tab Effects Tab Proles Tab Maintenance Tab
The screens in this section refer to Windows Me/Windows 98 operation.
The equivalent screens for Windows XP and Windows 2000 may look slightly different.
Printer Properties Dialog Box Description 18

Main Tab

(2) (6) (3) (4)

(1) (2)

Media Type Ensure that this setting matches the type of media loaded in the printer. Print Quality Select the print quality you require from among the different options. To select custom Print quality, select Custom and click the Set. button.

(4) (5)

Color Adjustment Select the method of color adjustment. To make detailed color adjustments, select Manual, then click the Set. button. Grayscale Printing Select to print a grayscale version of a color document. Print Advisor. Click to start the Print Advisor. The Print Advisor simplies conguration of the printer driver. By having the user answer a series of questions, the Printer Advisor automatically congures the printer driver settings. Preview Area Before printing, verify that settings, such as the lever position, are correct.
To see a description of any item in the Printer Properties dialog box, click
the ? mark then click the desired item. To see a description of operating procedures, click the Help button. If the button does not appear when using Windows XP or Windows 2000, click the Start button then select Programs - Canon S820D - Guide.

Page Setup Tab

(1) (2) (3) (9) (4) (5) (6) (7) (8)
Page Size Ensure that the correct paper size is selected. Orientation Select landscape or portrait printing and ensure that it is the same orientation used in the application.
Printing Type Select the printing method from among the following. Normal-size Printing The document is printed according to the original dimensions. This setting is usually selected by default. Fit-to-Page Printing The document is automatically resized to t the paper size. When using this function, ensure that you have correctly specied the Page Size and the Printer Paper Size. Scaled Printing The document is resized when printed. When this is selected, you can specify the Printer Paper Size and Scaling. Page Layout Printing Pages are reduced and printed so that 2 to 16 document pages t on each printed page. Booklet Printing The multiple-page document is printed so that two pages of the document t on each printed page. The print order is set automatically. After the document is printed, you can create a booklet by folding and saddle-stitching the document. Poster Printing This enlarges and splits the print image across several sheets of paper. The printed sheets can then be assembled to make a large poster. Banner Printing Select this when printing on banner paper. Borderless Printing The image is printed on the entire paper surface, so that no margins are left on the four sides of the paper. The media types available for Borderless Printing are Photo Paper Pro and Glossy Photo Paper. For all other media types, the print quality may decrease.

Borderless Printing The image is printed on the entire paper surface, so that no margins are left on the four sides of the paper. The media types available for Borderless Printing are Photo Paper Pro and Glossy Photo Paper. For all other media types, the print quality may decrease. Amount of Extension When you select Borderless Printing, the sections that extend beyond the paper are not printed because the image is enlarged to a size slightly larger than the paper size. You can use the Amount of Extension slide bar to adjust how much the image extends beyond the paper. It is recommended that you normally set the slide bar to the right end. If you move the slide bar to the left to reduce the extension amount, a border may appear. Scale Specify the scaling percentage to resize the document for printing. Orientation Select landscape or portrait printing. Custom To specify a custom paper size, click this button to open the Custom dialog box after selecting Custom 1 to Custom 3 in the Paper Size pop-up menu. The Custom dialog box allows you to specify the length and width of the paper. Utilities Click to open the Printer Utility dialog box for maintenance operations, such as printhead cleaning and nozzle check pattern printing, as well as for changing the print mode.
Description of Print Settings 40

(5) (6) (7)

Save Settings Saves the settings specied in the Page Setup dialog box. (10) Preview Area This image allows you to conrm how the document will print with the selected paper settings.
Printer Utility Dialog Box
The Printer Utility dialog box is displayed when you click the Utilities button in the Page Setup dialog box.
Select the function you wish to perform. Display area showing the various maintenance functions, including cleaning and test pattern printing. Click the icon to start this function. For further details, refer to "Routine Maintenance."
Printing the Nozzle Check Pattern
Description of Print Settings 42
Printhead Cleaning Printhead Deep Cleaning
Note For information about Printhead Alignment, refer to the Quick Start Guide.

s Color Panel

To display the Color panel, click the Color display icon.

(1) (2) (3) (4) (5)

Color Correction Select a color correction method: BJ Standard, ColorSync or None. BJ Standard is usually the optimum color correction method for printing with a Bubble Jet printer. When ColorSync is selected, you should also specify the Print Type and Printer Prole settings.
Print Type For printing that emphasizes intermediate colors, select Photo. For printing that emphasizes the brightness of primary colors, select Graphics. For documents that contain large amounts of a basic color, select Spot Color. Printer Prole Select optimized color characteristics (a prole) for the media type and other factors. Gamma Correction This function adjusts the color contrast (not including pure black and white). To adjust the contrast, select the check box and move the slide bar. Moving the bar to the right darkens the entire image while increasing contrast in the lighter areas and decreasing contrast in the darker areas. Color Balance Move the bar for each color to adjust the balance of color intensity. Moving the bar to the right intensies the color. Intensity Move the slide bar to adjust the print density. Moving the bar to the right increases the density.

Options Dialog Box

To open the Options dialog box, click the Options. button in the Print dialog box. (1)
Layout Allows you to print two or four pages of a document on a single page, or to enlarge printing so that a single page spans multiple sheets of paper (Poster Printing). If you select 2Page/Sheet Printing or 4Page/Sheet Printing, you should also set the Page Order to specify the document page order for printing. The Border option allows you to select whether to print a border around the individual document pages.
Duplex Printing The document is printed on both sides of the paper. After printing one side, turn the ejected page over, and print on the other side. Fit-to-page Printing The document is automatically resized to t the paper size. When using this function, ensure that you correctly specify the Printer Paper Size. Destination Select the print output destination. Printer is the usual selection. To check the layout or other image elements before printing, select Preview. To save the document as a PICT le, select PICT File. Print in reverse order Prints the document starting with the last page. Print collated pages Prints multiple copies of the document one copy at a time. Preview Area Shows how the layout will look when printed.
Register Settings Dialog Box
To open the Register Settings dialog box, click the Apply. button in the Print dialog box.
Settings Displays a list of the registered print settings. Import Imports a set of print settings. To use the settings, select the desired settings in the Settings list and click the Import button. Apply Saves the settings currently specied in the Print dialog box. After clicking the button, enter the name under which the settings are to be saved. Remove Deletes unwanted print settings. To delete unwanted settings, select the settings in Settings and click the Remove button. Defaults Restores the print settings selected in Settings to defaults. A check mark appears next to the selected print settings.

Description of Print Settings 54

BJ Print Monitor

The BJ Print Monitor allows you to check the progress of print jobs. You can launch the BJ Print Monitor if background printing is enabled in the Chooser utility.
s Opening the BJ Print Monitor
Select Chooser from the Apple menu. Set Backgrounding to On.
After starting a print job, select BJ Print Monitor in the Application menu. The BJ Print Monitor launches.

BJ Print Monitor 55

s BJ Print Monitor Functions
. Click to pause printing of the specied document. Click to resume printing. Click to cancel printing of the specied document. Displays the printer status. If an error occurs, instructions are displayed. Displays the printer status and ink status with images. Displays information about the documents queued for printing. The BJ Print Monitor allows you to change the print order of documents queued for printing. To change the print order, place the mouse pointer over the name of the document, hold the mouse button down while dragging the document name to the new position, then release. Note, however, that you cannot change the print order of a document already printing.
If you select Print from the File menu, you can print the PICT file saved in
Destination of the Option dialog box.

BJ Print Monitor 56

When the BJ Print Monitor is running, you can use it to cancel or suspend the currently printing job.
Select BJ Print Monitor in the Application menu. Click the name of the print job you wish to cancel, then click.
The document selected in the Print Monitor is deleted from the print list and the print job is cancelled.
To suspend printing, click the name of the document being printed then
click. To resume printing, click.
Using the Printer with a Network
The printer can be used with an Ethernet network environment. Follow the steps described below to connect the printer to the network.
s Before Setting up the Printer
Install the printer driver on each network computer that will use the printer. For information on installation, refer to the Quick Start Guide. Use a USB cable to connect the printer to the computer that will function as the print server.

s Printer Setup

To use the printer on a network, rst set up the print server, then set up each client machine. Print server setup procedure
Select Chooser in the Apple menu. Select Active in AppleTalk. Select the S820D icon, then select the printer name in Connected to.
Click Share. Conrm that S820D server is selected in Enter new print server name then click Send. Conrm that the new print server name has been added to Current print servers then click Close. Click the close box to close the Chooser.

Perform the subsequent operations as instructed on the screen.
Using the Memory Card Utility (Macintosh)
Starting the Memory Card Utility Setting the Application to Be Started Deleting the Memory Card Utility
Starting the Memory Card Utility
Before you eject a memory card, be sure to discard the " " icon into the
Trash. If you eject a memory card while the access lamp is on or blinking, the memory card may not operate properly. When you select Change the drives read/write attribute and set the Read/write mode, note the following points: - Change the write protection (switch or seal to prevent accidental erasing) of the memory card to write-enabled mode before inserting the memory card. If you insert a write-protected card, the computer may not operate normally. - If you change the contents of a memory card, you must format the memory card with a digital camera, otherwise you may not be able to take photographs. This printer supports only the format used by the digital camera. Since this printer does not support the unique format of the computer, format it with the digital camera. - If you change or manipulate the contents of a memory card from a computer, be sure to print the contents from the computer. If you print the contents from the operation panel, the information may not print properly.
In the Apple menu, click BJ Utility. The Memory Card Utility is displayed.
Start an application. Starts an application. Depending on the application, the contents of the memory card may be displayed.
Change the drives read/write attribute. Displays the Driver Settings dialog box where you can change the mode (Read-only mode, or Read/write enabled mode) of the card slot by following the on-screen instructions. By default, the mode is set to read only. Be sure to eject the memory card before you change the mode. Auto-start an application when a card is inserted./Do nothing when a card is inserted. Determines whether an application will start each time the memory card is inserted.
Do not display this dialog when a card is inserted. When this check box is selected, this screen is not displayed even when a memory card is inserted. Quit Closes the Memory Card Utility.
Set the application to be started whenever a memory card is inserted or Start an application. is clicked.

Damage caused by using a refilled cartridge is not covered by the Canon
warranty. Canon recommends using only original Canon ink tanks to ensure the best quality.
Ensure that the printer is on, and then open the front cover. The printhead holder moves to the center.
Remove the empty ink tank. Push the tab and remove the ink tank.
Do not touch the lock lever; remove only the ink tank.
Important Handle ink tanks carefully to avoid staining clothing or the surrounding area.
Discard empty ink tanks according to the local laws and regulations regarding disposal of consumables.
Unpack the new ink tank and pull off the orange tape. Discard the pastic wrapper.
Remove the orange protective cap from the bottom of the ink tank.
Never press here! Ink may squirt out of the tank.
Important Do not re-attach the protective cap once you have removed it.
Once you have removed the protective cap, do not touch the open ink port.
Insert the ink tank in the printhead holder. Press on the "PUSH" mark until the ink tank snaps rmly into place.
Close the front cover. The printhead holder moves to the right. The ink tank installation process is now complete.
To maintain optimal print quality, use an ink tank within six months of rst use.
Once an ink tank has been used, do not remove it from the printer and leave it out in the open. An ink tank left out in the open and then reinstalled in the printer may not function.
Printing the Nozzle Check Pattern
Print the nozzle check pattern to determine whether the ink sprays normally from the printhead nozzles, and to verify printhead alignment. Use this function when printed results are blurred or the color is incorrect. Nozzle check pattern printing can be started from the Windows and Macintosh printer drivers, or from the printer itself.
s Printing the Nozzle Check Pattern from the Printer Drivers
With the printer on, load a sheet of Letter or A4 paper in the printer. Open the Printer Properties dialog box.
Opening the Printer Properties Dialog Box
Click the Maintenance tab and then click the Nozzle Check icon. When the conrmation message is displayed, click OK.
Examining the Nozzle Check Pattern
Printing the Nozzle Check Pattern 90
With the printer on, load a sheet of Letter or A4 paper in the printer. Open the Page Setup dialog box. The Page Setup dialog box can normally be opened by selecting Page Setup. in the File menu.

Secure the printer with adhesive tape, as shown, and then pack it in a plastic bag.
Attach protective material to both sides of the printer when packing the printer. Clearly label the box as "Fragile," if using a transport company.

Printing Media

Compatible Media Types Envelopes High Resolution Paper Glossy Photo Paper High Gloss Photo Film Glossy Photo Cards Photo Paper Pro Photo Paper Pro (Borderless) Transparencies T-Shirt Transfers Banner Paper

Compatible Media Types

You can use the following types of paper and other media.

s Size

Standard paper: From A5 size (5.83 x 8.27 in / 148.0 x 210.0 mm) to legal size (8.5 x 14.0 in / 215.9 x 355.6 mm) Non-standard paper: From 3.54 x 4.72 in to 8.5 x 23.0 in (From 90.0 x 120.0 mm to 215.9 x 584.2 mm) Others: Envelopes (US Com. #10 and European DL)
Important Do not use the following types of paper. Using such paper will not only
produce unsatisfactory results, but can also cause the printer to jam or malfunction. Folded, curled or wrinkled paper Wet paper Paper that is too thin (less than 17 lb / 64 g/m2) Paper that is too thick* (more than 28 lb / 105 g/m2) Picture postcards Postcards with an adhered photo or sticker Envelopes with a double ap Sealed envelopes Envelopes with an embossed or treated surface Paper with holes (such as loose-leaf paper) * non-Canon branded paper
Compatible Media Types 106

s Weight

17 to 28 lb (64 to 105 g/m2) Do not use paper heavier than this (except for supported Canon-brand media), as it could jam in the printer.

s Types

The following types of media can be used. For more information about the media and the printing methods, refer to the specic sections. Plain paper: Refer to the Quick Start Guide.
Envelopes High Resolution Paper Glossy Photo Paper High Gloss Photo Film Glossy Photo Cards Photo Paper Pro Photo Paper Pro (Borderless) Transparencies T-Shirt Transfers Banner Paper
Compatible Media Types 107

Follow the instructions described in "Photo Paper Pro".

Transparencies

This lm is ideal for printing presentation material for use with overhead projectors.
Place one sheet of plain Letter or A4 paper under the transparencies in the sheet feeder. Set the Paper Thickness Lever to the left. A maximum of 30 sheets can be loaded at once. Paper Thickness Lever Plain Paper Transparencies
You can print on either side of this media. However, for best results print on the side that curls in when you hold the short side of the paper.

Print Side

Media Type: Page Size: Transparency Ensure that the setting matches the size set in the application.
Remove each transparency as soon as it is printed. Do not touch the printed surface until the ink is xed (approx. 15 minutes).

Transparencies 126

T-Shirt Transfers
This paper is used to produce iron-on transfers. The image is printed backwards when Media Type is set to T-Shirt Transfer in the printer driver.
For the customers in the United States, refer to the instructions provided
with the T-Shirt transfer paper.
Load only one sheet at a time. If the T-Shirt transfer is curled, atten it by curling it in the opposite direction. Load the paper with the side that does not have green lines facing up. Set the Paper Thickness Lever to the right. Paper Thickness Lever
Media Type: Page Size: T-Shirt Transfer Ensure that the setting matches the size set in the application.
Remove each T-Shirt transfer as soon as it is printed. The T-Shirt transfer should be used as soon as it is printed. Refer to the supplied instructions for details on how to use this media.

Banner Paper

This is long paper that consists of consecutive sheets of Letter or A4 size paper, ideal for printing long posters or banners (up to six sheets long).
When tearing the banner paper, tear off one more sheet than you actually need to print. The maximum length for one print job is six sheets, so if you will be printing on six sheets, tear off a seven-sheet length.

Set the Paper Thickness Lever to the right. Load the banner paper with the printing side facing up. Gently fold the perforation between the rst and second sheets. Leave the rest of the paper folded up.
Place the printer where the printed banner output can hang over the edge of the table.
Ensure that the ink does not stain the table or oor.

Banner Paper 130

Media Type: Page Size: Plain Paper When using letter size banner paper: Letter When using A4 banner paper: A4 Copies: Must be set to "1" to print correctly. In Windows, select Banner Printing for Printing Type on the Page Setup tab. On a Macintosh, before creating the document, select Banner Printing in the Page Setup dialog box.

Troubleshooting

Cannot Install the Printer Driver Print Quality is Poor or Contains Errors Printer Does Not Start or Stops During Print Jobs Paper Does Not Feed Properly or Paper Jams The POWER Lamp Flashes Orange An Error Message is Displayed on the Screen Problems Unique to Windows

Windows Macintosh

Problems Unique to the Macintosh
Cannot Install the Printer Driver
s Follow the installation procedure correctly. Install the printer driver carefully following the procedures described in the Quick Start Guide. If the printer driver was not installed correctly, reinstall it. If you are using Windows, delete the printer driver before reinstalling it.
Uninstalling Printer Drivers
Note If the Installer was forcibly terminated due to an error in Windows, Windows
may be unstable and this will prevent the printer driver from being installed. Restart the computer before reinstalling the printer driver. s Close any other applications before installation. Sometimes the printer driver cannot be installed because another application is running.
s If the Installer for the printer driver does not start up automatically when you insert the Setup Software & Users Guide CD-ROM, double-click My Computer in the Windows screen, for Windows XP, click Start and select My Computer, and then double-click the CD-ROM icon.
If you are typing in the file name, you must specify the CD-ROM drive letter
and the installation program ("MSetup.exe"). The CD-ROM drive letter is computer dependent.

If the problem is not resolved by cleaning the printhead several times, the printhead may be worn out. Contact the Canon Customer Care Center. s Check the protective cap has been removed from the print head. Ensure that you align the printhead after removing the cap and reinstalling the printhead. For details on printhead alignment, refer to "Straight Lines are Misaligned."
Printhead Holder Does Not Move to the Center
s Ensure that the printer is turned on. The printhead holder will not move unless the power is on. If the POWER lamp is off, close the front cover and turn the power on. If the POWER lamp is ashing green, the printer is initializing. When the POWER lamp stops ashing, open the front cover again. s If the front cover has been left open for a while, close and reopen it. If the front cover is left open for more than 10 minutes, the printhead holder moves to the right to prevent the printhead from drying out. Close and reopen the front cover to return the holder to the center.
Paper Does Not Feed Properly or Paper Jams
Paper Does Not Feed Properly Paper Jams
Paper Does Not Feed Properly
s Conrm the paper conditions. If non-Canon brand media, the paper is not too thick (less than 28 lb / 105g/m2). The number of sheets loaded does not exceed the recommended level. The paper is not creased, curled or wrinkled.

Compatible Media Types

s Ensure that the left edge of the paper just touches the paper guide. s When printing envelopes, refer to "Envelopes" in "Printing Media," and prepare the envelopes before printing. Once you have prepared the envelopes, load them in the printer in portrait orientation. If the envelopes are placed in landscape orientation, they may not feed properly. s When using transparencies, load one sheet of plain paper in the printer rst, and then place the transparencies on top of it. The last transparency may not feed properly unless there is a sheet of plain paper beneath it.
Paper Does Not Feed Properly or Paper Jams 159

Paper Jams

Remove the paper according to the following procedure.
Slowly pull the paper out, either from the sheet feeder or from the paper output slot, whichever is easier. If the paper tears and a piece remains inside the printer, open the front cover and remove it. If you cannot pull the paper out, press the POWER button twice to eject the paper automatically.
After removing all paper, close the front cover. Reload the paper into the printer and press the RESUME/CANCEL button.
When reloading the paper into the printer, refer to "Paper Does Not Feed
Properly" to confirm that you are using the correct paper and are loading it into the printer correctly.

The POWER Lamp Flashes Orange
An error has occurred in the printer. The number of ashes indicates the type of error, as outlined below. Check the cause and take the appropriate action. s Two ashes: Out of paper, paper jam or paper feed error Replace the paper correctly and press the RESUME/CANCEL button. If paper has jammed in the printer, clear the jam and press the RESUME/CANCEL button. s Three ashes: Paper jam If paper has jammed in the printer, clear the jam, replace the paper in the printer correctly and press the RESUME/CANCEL button.

Paper Jams

s Four ashes: Empty ink tank One of the ink tanks is empty. Replace it.
s Six ashes: No printhead installed Install a printhead. s Seven ashes: Defective printhead Remove and reinstall the printhead. Also, ensure that the protective cap has been removed. If reinstalling the printhead does not resolve the problem, replace it with a new one. s Eight ashes: Waste ink tank almost full The printer has a built-in waste ink tank for the ink used during printhead cleaning. Eight ashes indicates that the waste ink tank is nearly full. Press the RESUME/CANCEL button to cancel the error so you can continue printing. Before the waste ink tank becomes completely full, contact the Canon Customer Care Center to have the waste ink tank replaced.
Canon recommends to call the Canon Customer Care Center as soon as
this error occurs. Once the waste ink tank becomes completely full, printing will be no longer possible.
s POWER lamp ashes alternate green and orange: An error that requires contacting the Canon Customer Care Center may have occurred. Turn the printer off and unplug the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem remains, contact the Canon Customer Care Center.
An Error Message is Displayed on the Screen

Error Writing to USBxxx

Windows Windows
Application Error or General Protection Fault Other Error Messages Other Error Messages

Error Writing to USBxxx

s Ensure that the printer is turned on.
If the POWER lamp is off, turn the printer on. If the POWER lamp is ashing green, the printer is initializing. Wait until the POWER lamp stops ashing. s Ensure that the printer is securely connected to the computer.
If you are using a switch box or other devices, remove and reconnect the
printer directly to the computer and try printing again. If printing is now successful, there may be a problem with the device. Also there could be a problem with the cable(s). Replace the cable(s) and try printing again.
s If spooling is enabled, disable it to send the print data directly to the printer and try printing again.

Background printing failed (Windows Me/Windows 98) Restart Windows and try printing again. Could not print [application name] [le name] Try printing again once the current job is nished.
s If a message with the format "Error No.: Xn" (where "X" represents a letter and "n" represents a number) is displayed: Error No.: X202 Not enough memory for printing. Increase available memory by closing any other applications currently running. Error No.: X203 There is a problem with the printer driver. Uninstall the printer driver and reinstall it. Uninstalling Printer Drivers Error No.: X300 Ensure that the power is on, and that the printer and the computer are securely connected. If the problem remains, verify the Chooser setting.
In the Apple menu, select Chooser. Click the S820D icon and ensure that S820D is selected as the connected destination. If it is not selected, select it.
If the problem remains, disable all unnecessary Extensions and Control Panels from the Extensions Manager.
An Error Message is Displayed on the Screen 172
Problems Unique to Windows
The BJ Status Monitor is Not Displayed Cannot Print in Background (Windows Me/Windows 98 only)
The BJ Status Monitor is Not Displayed
s Ensure that "Enable bi-directional support for this printer" is selected.
On the Details tab (or Ports tab), click Spool Settings and select "Enable bi-directional support for this printer" (or "Enable bi-directional support").
s If the printer is connected to the parallel interface, ensure that the printer cable supports bi-directional communication. The BJ Status Monitor is displayed only when the computer and cable support bi-directional communication. If you do not know whether your computer and printer cable support bi-directional communication, contact your dealer or computer manufacturer.
Cannot Print in Background (Windows Me/Windows 98 only)
s Check the amount of free space on the hard disk. Background printing requires a certain amount of disk space. You may need to delete unnecessary les, or disable background printing. s Ensure that background printing is enabled.
Open the Printer Properties dialog box.
On the Page Setup tab, click Printer control. and select Background Printing.
Problems Unique to the Macintosh
Jagged Text/Graphics, or Banded Gradations Cannot Print in Background
Jagged Text/Graphics, or Banded Gradations
s Ensure that your application supports Quick Draw. If you are using a PostScript-compatible application, printed text and lines may appear jagged and gradations may appear banded. As S820D Photo Printer is not a PostScript printer but a Quick Draw printer, use an application compatible with Quick Draw for printing.