paper guide

If necessary, squeeze the paper guide, and move it to match the width of the paper. Be sure to not bind the paper the paper stack.

QUICK START

Pull the paper tray cover toward you.
Push the paper tray cover back into place.
load documents to fax or copy
You can load up to 10 pages in the document feeder. Load the documents face down (printed side toward the machine).
Adjust guides to document width.

send a fax

Place the document to be sent (up to 10 pages) in the document feeder. the number by using one of these methods: Entering the number and pressing Start/Enter. Removing the handset, entering the number, and pressing Start/Enter. Using the Loudspeaker button to listen as you dial, then pressing Start/Enter. Pressing and holding a One Touch button. For more information, see one-touch dialing on page 18. Pressing the Speed Dial button, entering a speed dial code and pressing Start/ Enter. For more information, see dial from the phone book on page 18. Note: One touch and speed dial codes must have been previously programmed. For more information, see store a number in the phone book on page 17. Dial

receive a fax

How faxes are received depends on how the Answer Mode is set.

FAX or TAM answer mode

The fax machine will answer the telephone, automatically detect fax tones, and receive a fax. Tip! If you answer the telephone and hear fax tones, press the Start/Enter button to receive the fax.

AUTO answer mode

In AUTO mode the telephone rings for a certain number of rings (see set rings to answer on page 12), then switches to FAX receiving.

TEL answer mode

If the answer Mode is set to TEL, you must manually receive faxes.
Answer the telephone. If you hear fax tones, press the Start/Enter button. Once you hear fax tones from both machines (this may take several seconds), you may hang up the telephone.

make a copy

You can make multiple copies of a10 page document.

Press Copy twice.

multiple copies or copies with options 1 Turn the page face down and insert it into the document feeder.
Press Copy. Number of Copies then 01 [0140] will display. Tip! The maximum number of copies depends on the model you purchased. If you want more than one copy, use the phone pad to enter the number of copies. Press Copy to start copying or press Start/Enter to go to the next option. Zoom Rate then 97% will display. Press to select the reduction or enlargement percentage you want (50, 75, 87, 93, 97, 100, 120, 125, or 150). Press Copy to start copying or press Start/Enter to go to the next option. Collate then Off will display. Press to select On if you want the copies collated. If Collate is Off, pressing either Copy or Start/Enter will start copying. If Collate is On, press Copy to start copying or press Start/Enter to go to the next option. Print Order then Normal will display. Press to select Reverse if you want the last page printed first. Printing the copies in reverse order will cause the first page to be on top when the copy is complete.

10 Pressing either Copy or Start/Enter will start copying.
single copyno options 1 Turn the page face down and insert it into the document feeder.

make a telephone call

Use one of the following methods: Pick up the handset and dial the number. Press and hold a One Touch number. This turns on the loudspeaker. When you are connected, pick up the handset. For more information, see one-touch dialing on page 18. Press the Speed Dial button, enter a speed dial code and press Start/Enter. This turns on the loudspeaker. When you are connected, pick up the handset. For more information, see dial from the phone book on page 18.
Note: One touch and speed dial codes must have been previously programmed. For more information, see store a number in the phone book on page 17.
the hp fax, front panel and menus
This chapter lists the basic features of your new HP Fax and introduces you to the machine. For detailed instructions, refer to the later chapters. The HP Fax 1010 offers the following features: 40 page fax memory 50 page paper tray 10 page document feeder 50 speed dialing locations (including10 One-Touch) (see page 17). Distinctive Ring (DRPD) capability (this feature only is available in certain areas) (see page 15). Broadcasting to send the same document to multiple destinations (see page 23). Fax forwarding to forward documents to another fax machine (see page 25). Delayed fax to send the document at a later time (see page 23). Send/Receive Polling (see page 24). Caller ID (see page 12). Last 10 number redial (see page 31). Junk fax blocking (with Caller ID) (see page 13). Reports to help you manage your work (see page 28).

the hp fax 1010

front view
paper support paper guide

document feeder

document support

paper tray

handset
paper tray cover document guide
the hp fax, front the hp fax, front the hp fax, front the hp fax, front the hp fax, front the hp fax, front the hp fax, front the hp fax, fron panel and panel and panel and panel and panel and panel and panel and panel and menus menus menus menus menus menus menus menus

rear view

power cord socket
Connect extension phone or answering machine here.

LINE HANDSET

front panel

Feature

Purpose

the hp fax, front the hp fax, front the hp fax, front the hp fax, front the hp fax, front the hp fax, front the hp fax, front panel and panel and panel and panel and panel and panel and panel and menus menus menus menus menus menus menus

the menus

SET UP SYSTEM Language Sending Confirm Paper Size Auto Redutction Discard Size Rings to Answer Rcv. Start Code ECM Mode Caller ID Set Junk Fax No. Auto Journal DRPD Silent Mode Resolution Contrast Image TCR Dial Mode Set Fax Forward Cancel Schedule Set Polling Send Journal Default System Set Delayed Fax Key Sound Dial/Schedule Set Broadcasting Alarm Sound System ID ADVANCED FAX SET UP SOUND MEMORY CLEAR MAINTENANCE Clean Cartridge View Ink Level Adjust Scanner Self Test

SET SYSTEM ID

SET DATE & TIME

Fax Number

Date Format

Fax Name

Date & Time

navigate the menus

ready mode
Whenever the HP Fax is ready for faxing and copying (called Ready mode), it will display the date, time, and answer mode. For example, OCT-05 14:23 FAX

menu buttons

Use the Menu buttons to navigate the menu items.

Menu Scroll/Volume

Copy Start/Enter Cancel
Press the Menu button to access the menu system. Use the buttons to scroll through the options on a particular level. Press Start/Enter to select a particular menu option. Press Cancel to return to Ready mode.
Example To change the default Resolution setting to Fine, you would take the following steps.
Press the Menu button repeatedly until Set Up System displays. Press Start/Enter. Language will display. Use the to scroll until Resolution displays.
Press Start/Enter. Standard will display. Use the to scroll until Fine displays.
Press Start/Enter. Press Cancel to return to Ready mode.
enter dates, times, text, and telephone numbers
Use these buttons when menu items ask you to enter dates, time or text. If the date format seems unfamiliar, check that you selected the correct one for your country when setting up your HP Fax (see set the date and time on page 27). Some items on the display will show up with the blinking cursor under the item to change. Simply press the key for the new character or number or use the to move to the one you want to change. To enter a pause in a telephone number, press Redial/Pause. A P will appear in the display. Press the button multiple times for a longer pause. When entering text, press the phone pad button repeatedly to scroll through the characters. Use the following table for reference.

most text fields

The letters and numbers scroll as shown next to each button for text fields such as the phone book.

Space 1

PQRS7 nothing if text, use symbol button to enter *
WXYZ9 nothing if text, use symbol button to enter #

Symbols

+,./*#&()0
fax header telephone number
For most telephone numbers you can only enter the numbers (for example, 1234567890). For the fax header that prints on all your faxes (see set the fax header information on page 28), you can enter some punctuation in the number. To punctuate the telephone number in the fax header, use these buttons:
Follow these instructions to finish setting up your HP Fax 1010.

set the answer modes

How the product receives faxes depends on the answer mode you chose when you set up the product. You can send faxes in any answer mode. The answer mode setting determines how the product answers the incoming call. How are you going to use your HP Fax?
Fax machine with few or no voice calls. Telephone and fax machine without an answering machine. As a fax machine with an external answering machine. Using Distinctive Ring (DRPD) service to set up a separate telephone number for your fax on the same physical line as your other numbers.
Read about. FAX mode AUTO mode TAM mode
See distinctive ring (DRPD) on page 15.
When no document is loaded, press the Ans.Mode/Contrast button until the desired option displays. FAX mode
In Ready mode, FAX appears in the right hand corner of the display. When you get a call, the machine answers after the second ring, and receives the fax automatically. When reception is complete, the machine returns to Ready mode. If you want to change the number of rings before it answers, see set rings to answer on page 12. In Ready mode, AUTO appears in the right hand corner of the display. When a call comes in, the machine answers it. If a fax is being received, the machine goes into receive mode. If the machine does not sense a fax signal, it will ring in a different tone to tell you it may be a regular telephone call. If you do not pick up the handset it will switch back to receive mode after several more rings. If you want to change the number of rings before it answers, see set rings to answer on page 12.

teach the hp fax the ring pattern
The HP Fax will learn the ring pattern when you call it from another telephone or fax machine.
Be ready to call the fax machine. Press Menu repeatedly until Set Up System displays and press Start/Enter. Use to scroll through the options until DRPD Mode displays and press Start/Enter. Call this fax from another fax machine. Waiting Ring. will display. Call the HP Fax. DRPD OK will display when the pattern has been learned. Press Cancel to return to Ready mode.
set up distinctive ring (DRPD) answer mode
Once you have activated distinctive ring, it becomes one of the answering modes you can select by pressing the Ans.Mode/Contrast button. Press Ans.Mode/Contrast repeatedly until DRPD Mode appears in the display. In Ready mode, DRPD appears in the right hand corner of the display. Now, the HP Fax will manage calls and faxes as if it were set to AUTO mode (see AUTO mode on page 11).
Tip! Distinctive ring must be set up again if you reassign your fax number or connect the machine to another telephone line. Once set up again (that is, the fax machine has learned the ring pattern and the answering mode is correctly set), you should test the fax machine by calling the fax number and another number on the same line. The machine should respond appropriately to a call placed to the fax number with fax tones, and to a normal telephone call with the expected ring pattern.
Your HP Fax has a built-in phone book that allows you to enter up to 50 names and numbers for faxing or telephone use. Once entered, you can dial the number by any of these methods. One-Touch (first 10 numbers) Speed dial code Searching the phone book
store a number in the phone book
Once in the phone book these numbers can be dialed using one touch buttons, speed dial codes, or by searching the phone book.
Enter a two-digit (0050) number and press Start/Enter. Numbers from 00 to 09 will be used for One-Touch dialing, and from10 to 50 for Speed dialing. Enter the telephone/fax number you want to store (up to 40 digits) and press Start/ Enter. If you want a pause between numbers (for example, when entering an access code where you need to wait for a second dial tone), press Redial/Pause. A P appears in the display. For a longer pause, simply press Redial/Pause again. to move the cursor If you make a mistake while entering a number, use under the digit, then enter the correct digit. Cancel will backspace delete in the field. Enter the name (up to 20 characters) and press Start/Enter. If you do not want a name, just skip this step by pressing Start/Enter. Tip! If you have subscribed to a Caller ID service, we recommend that you enter a name.

Press Cancel to exit.

print the phone book
Press Report/Help. Press until Phonebook displays and press Start/Enter.

speed dialing

Hold the Speed Dial button for about two seconds. The display shows Speed [00-50]>##.
All numbers must be stored in the phone book before use.

dial from the phone book

Dialing works the same for both faxes and telephone calls. If a document is loaded, the HP Fax sends the fax.

one-touch dialing

Press and hold the number (0 through 9) on the phone pad. You can refer to the number assigned to each code by printing the phone book. See print the phone book on page 17. Tip! You can also dial these numbers using the speed dial code as described below.
speed dialing 1 Press Speed Dial.
Enter a two-digit speed dial code. You can refer to the number assigned to each code by printing the phone book. See print the phone book on page 17. Press Start/Enter.

phone book dialing

You can search the entire phone book to find the number you want to dial.
search sequentially through the phone book
Press Mute/Search. Press to move upward or downward through the directory until you find the number you want. When the number you want appears in the display, press Start/Enter to dial.
search for a particular first letter
Press Mute/Search. Press the phone pad button labelled with the letter you want to find. For example, if you want to find the name NEW YORK, press the 6 button, which is labelled with MNO. The machine finds the closest entry. If the machine cannot find a name that begins with the given letter, the machine shows the message Not Found. When the name and number you want appears in the display, press Start/Enter.
This chapter covers basic information and functions that you may need or want to use with your HP Fax. These include: types of paper you can use types of documents you can send adjusting the resolution and contrast for faxed documents and copies adjusting the ringer and speaker volume automatic fax redial receiving faxes from an extension telephone

paper types and sizes

The HP Fax is designed to work optimally with plain paper (cotton bond: 20 lb, 75 g/m2) in the following sizes: A4, Letter, and Legal. Loading tip: Some papers have a side thats been conditioned for printing. The print side is usually indicated on the papers packaging. Always load with the print side facing you. You can load up to 50 sheets of paper in the paper tray. Satisfactory print and receive quality can be obtained with many types of plain paper. Since the quality of plain paper varies widely, test the print quality before buying large quantities of paper. Your machine uses a variety of papers including: Copier paper Bond paper Dual-purpose paper

broadcasting

With Broadcasting you can have your HP Fax send your fax to up to five fax numbers at once. The documents are automatically erased from memory when Broadcasting is finished.
Turn the document face down and feed it into the machine.
Select Set Broadcasting by pressing

and press Start/Enter.

Press Start/Enter when the correct number appears in the display. and press Start/Enter when If you have more destinations, select Y by using asked Another? Y/N and repeat steps from 4. If you have finished entering all the numbers, answer N and press Start/Enter.
Press Start/Enter. The document will be scanned into memory before transmission.

delayed fax

You can set your machine to send a fax any time in the next 24 hours. For example, it is usually cheaper to send a fax at night because telephone rates are lower than they are during the day. To cancel a scheduled fax, see to cancel the scheduled job on page 25.
Select Set Delayed Fax by pressing
Press Start/Enter when the number appears in the display.

advanced faxing

Enter the fax number. You can press Speed Dial and enter a speed dial code. Tip! One touch buttons do not work in this area, you must use their speed dial code instead. You can enter 5 fax numbers into one job.
Press Menu repeatedly until ADVANCED FAX appears and press Start/Enter.
Press Menu repeated until ADVANCED FAX displays and press Start/Enter.
In this chapter, you will learn how to use the advanced fax features of your machine.
If you have more destinations, select Y by using and press Start/Enter when asked Another? Y/N and repeat steps from 4. If you have finished entering all the numbers, answer N and press Start/Enter.
Enter the name if you want to name the transmission. If not, skip this step. Press Start/Enter. Enter the time (in the next 24 hours) for the transmission to start, in 24-hour format. For example, enter 2230 for 10:30 P.M. Press Start/Enter when the time appears correctly in the display. The document will be scanned into memory before transmission and be sent at the programmed time.

polling

Polling enables you to set up a document so it can be retrieved at a later time. For example, you can place the document in your machine, and the other party can retrieve it when they are in the office or when their calling rates are lower.

setting send polling

You can program your fax machine to send a document when it is requested by a remote fax machine. Note: Your HP Fax allows you to set one poll job at a time and it can be retrieved once.
Turn the document face down and feed it into the machine. Press Menu repeatedly until ADVANCED FAX appears and press Start/Enter. Select Set Polling Send by pressing and press Start/Enter.

Press Start/Enter when the display shows Fax Number. Enter the fax number to which your machine is connected. You can enter up to 20 digits, and include special characters (space, plus sign, etc.) To enter a space, press 1 twice. To enter parentheses ( ), press * multiple times until you see the symbol you want. To enter hyphen , press #. to move to the number and correct it. If you enter a wrong number, use Press Start/Enter when finished. Press Start/Enter when the display shows Fax Name. Enter the fax name (up to 40 characters) by using the number keypad. You can include special characters (space, plus sign, etc.). For more information, see enter dates, times, text, and telephone numbers on page 10. Press Start/Enter when the name in the display is correct.

print user reports

Your fax machine can print many reports for your use.

automatic reports

These reports print automatically. Report name
Multi-Communication Power Fail Report

Content

This report prints automatically if you have faxed documents to more than one location by using Broadcasting. If you have a scheduled job (such as, delayed fax and send poll) and there is a power failure, this report is printed automatically when power is restored.

reports you can print

You can print these reports whenever you need to. Some of these reports can be set to print automatically also.
Press Report/Help. Choose the report you want by using.
Press Start/Enter when the desired report is displayed. The selected report will be printed. The available reports are shown below: Report name Content
This report covers the machines basic functions and commands. It can also be used as a quick reference guide. These reports show information concerning the transmission and reception activities. They can be printed on command. Or if the machine is set to do so, they will automatically print after every 40 transmissions or receptions. See Auto Journal on page 31.
Help List Sent Journal Received Journal

Report name

Phone book Sending Confirm
This report shows all of the numbers currently stored in the fax machines memory as One-Touch Dial and Speed Dial.

Schedule Inform

This report shows the document currently stored for Delayed FAX and Send Polling along with the fax number, starting time and type of scheduled event. This report shows the current settings of your HP Fax. After you have changed any setting, print this report to check your changes. This report shows the most recent 30 callers who have called your machine. This report shows the telephone numbers that are marked as a junk fax to be blocked. Your machine stores fax data into memory as far as the memory is available and lets you print it at later time. For more information, see reprinting faxes on page 29.

Load a plain WHITE sheet of paper (no writing or graphics) into the document feeder and press Start/Enter. The machine starts to scan the document to adjust the scanner. Printing quality may be unexpectedly worse if you do not use a plain WHITE paper for the adjustment.

Display

Exceeded Job Memory Cancel scheduled job and try again Ink Low. Install new ink cartridge
The broadcasting and delayed fax can hold 5 jobs in total. Cancel a scheduled job and try again. The print cartridge is low or has run out of ink. To install a new print cartridge, see replace the print cartridge on page 34. Although this message is displayed, you can make a copy or print a report. Incoming faxes will be stored in memory. You must manually print them, see reprinting faxes on page 29.
Install ink cartridge Print cartridge is not installed or improperly installed. Install mono ink cartridge Job Not Assigned Junk Fax Empty Junk Fax Full Load Document Memory Full
The print cartridge should be installed to copy, print a report or receive a fax. You attempted to cancel a scheduled job but no jobs are scheduled. You attempted to delete a junk fax number when there is no junk fax number. The machine can hold only 20 junk fax numbers. You must load a document before preceding. Memory has become full while receiving a fax. It will not answer the telephone until memory has been cleared. Print any faxes stored in memory and, if necessary, clear scheduled jobs See reprinting faxes on page 29 and see clearing memory on page 29. Memory has become full while scanning a document. Press Start/Enter to send or copy the scanned pages only. To cancel the job press Cancel and try again when memory becomes available, or split the new document into smaller parts. See clearing memory on page 29. The machine has data stored in memory. Replace the print cartridge with new one in order to print the faxes.
Memory Full Press Start/Enter to continue Memory Received Ink Low. Install new ink cartridge Memory Received Load paper and press Start/Enter
Load paper and press Start/Enter. There might be a jam. Clear the jam as described in paper jams during printing on page 35.

print quality problems

Light or blurred characters.
Check ink level as described in view ink level on page 33. To install a new print cartridge, see replace the print cartridge on page 34. Make sure the print cartridge is installed correctly. To clean the print cartridge, see maintain the print cartridge on page 36. Make sure the paper is straight and unwrinkled. Let ink dry before handling the paper. To clean the print cartridge, see maintain the print cartridge on page 36. If Ink Low. Install new ink cartridge is displayed, install a new print cartridge as described in replace the print cartridge on page 34. Remove and reinstall the print cartridge. Clean the print cartridge (see maintain the print cartridge on page 36.) Clean the print cartridge (see clean the print cartridge nozzles on page 36.) Clean the cartridge carrier (see clean the cartridge carrier contacts on page 37.)
Smudged or dark characters.
Characters with white lines.
Improperly formed or misaligned characters. Abnormal black horizontal lines

paper feeding problems

Paper is jammed during printing. Paper sticks together.
Clear paper jam as described in paper jams during printing on page 35. Make sure you have less than 50 sheets in the paper tray. Humid conditions may cause some paper to stick together. Take the paper out and fan the pages and replace. Remove any obstructions inside the printer. When loading paper, do not force the paper down into the printer. If multiple sheets have caused a paper jam, clear the paper jam. (see paper jams during printing on page 35.)
Paper fails to feed. Multiple sheets of paper feed.
Paper skews or buckles in the paper tray. The paper tray can hold up to 50 sheets. Make sure the paper guides do not cause the paper to bow in the bin. When loading paper, do not force it down into the machine.
specifications and regulatory specifications and regulatory specifications and regulatory specifications and regulatory specifications and regulatory specifications and regulatory specifications and regulatory specifications and regulatory
This chapter contains product and supplies specifications, ordering information, and regulatory statements.
The HP Fax is designed to work optimally with plain cotton bond paper. The following paper sizes and weight can be used with your machine: Paper size

A4 Letter Legal

Dimensions
210mm x 297mm (8.3in x 11.7in) 216mm x 279mm (8.5in x 11.0in) 216mm x 356mm (8.5in x 14.0in)

Paper weight

70 90g/m2 (20 24lbs)
You can insert a document that is up to 10 pages long in the document feeder.

acceptable documents

Single sheet
Document size Max Min. Effective scanning width Number of sheets which can be loaded at a time Thickness of document Paper quality 0.07mm 0.15mm 0.018in 0.038in
216mm (W) x 356mm (L)a 8.5in (W) x 14in (L) 148mm (W) x 128mm (L) 5.8in (W) x 5in (L) 210mm 8.27in Up to 10 0.075mm 0.12mm 0.019in 0.03in

Uncoated on both sides

a. When sending a document that is longer than A4 (297 mm/11.69 in.), you must immediately take out each sheet as soon as it has been scanned. Otherwise, the document may jam.

INFORMATION

2 or more sheets
specifications and regulatory information

print cartridge

The HP Fax uses the following print cartridge.
hp no. 20 black inkjet print cartridge C6614

product specifications

The specifications are subject to change without notice.
Type of unit Communication System Compatibility Compression scheme Modem speed Scanning method Input document size Effective scanning width Effective recording width Power consumption Voltage Frequency Current Temperature range Humidity range Dimension (W x D x H)

Specification

Inkjet Desktop Facsimile Transceiver Public Switched Telephone Network (PSTN) and PABX ITU Group3 MH, MR, MMR 14400/12000/9600/7200/4800/2400bps CIS (Contact Image Sensor) 8.5 inches (216mm) 8.27 inches (210mm) 8 inches (203mm) Standby: 5 Wh Printing Mode: Maximum 15 Wh 110 127~ Hz 500 mA 50F to 95F (10C to 35C) 20 to 80% RH (non-condensing) 365 x 275 x 160mm (14.4 x 9.8 x 5.9in) (all trays folded) 365 x 340 x 270mm (14.4 x 13.4 x 10.6in) (all trays extended) 3.5 Kg (7.7 lb) (including handset) See Rating Label attached on the back of the machine. Scan Copy Faxing 200 x 200dpi Standard/Fine: 300 x 300dpi Super Fine/Photo: 600 x 300dpi Standard: 98 x 203dpi Fine: 196 x 203dpi Super Fine: 392 x 203dpi 50 YES 64 levels 0.5 Mbytes (capable of 40 pages at 4% coverage on A4) hp no. 20 (28ml) (C6614)
Weight Power source Resolution
Speed dials ECM mode Grey scale User memory capacity Ink Cartridge Part Number
specifications and regulatory
a sample of ITU #1 chart (reduced to 60.5%)
environmental product stewardship program
protecting the environment

regulatory notices

The following sections are statements from various regulatory agencies.

FCC statement

The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. Declaration of Conformity: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Class B limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient the receiving antenna. Increase the separation between the equipment and the receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help.
Product Regulations Manager, Hewlett-Packard Company, San Diego, 858-655-4100. The user may find the following booklet prepared by the Federal Communications Commission helpful: How to Identify and Resolve Radio-TV Interference Problems. This booklet is available from the U.S. Government Printing Office, Washington DC, 20402. Stock No. 004-000-00345-4. CAUTION Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by the Hewlett-Packard Company, may cause harmful interference and void the FCC authorization to operate this equipment.
DOC statement / Dclaration de conformit (Canada)

country or region

U.S. during warranty* Canada during warranty Canada post warranty (per call charge) Caribbean and Central America Chile Colombia Costa Rica Ecuador Guatemala Mexico Mexico (Mexico City) Panama Peru Puerto Rico Venezuela Venezuela (Caracas)

hp technical support

(208) 323-2551 (905) 206-4663 (877) 621-4722 1-800-711-2884 800-360-999 9-800-114-726 0-800-011-0524 1800-711-2884 1800-995-5105 01-800-472-9922 001-800-7112884 0-800-10111 1-877-2320-589 0-800-47468368 or 800-477-7777 (502) 207-8488
* U.S. phone support is available in both English and Spanish 24 hours a day, 7 days a week (days and hours of support may change without notice).

warranty

hewlett-packard limited global warranty statement for fax 1010 product extent of limited warranty
INFORMATION INFORMATION INFORMATION INFORMATION INFORMATION INFORMATION INFORMATION
Hewlett-Packard (HP) warrants to the end-user customer (Customer) that each HP Fax 1010 product (Product), including related software, accessories, media, and supplies, shall be free from defects in material and workmanship for the duration specified in the paragraph below, which duration begins on the date of purchase by the Customer. For each hardware Product, the duration of HP's limited warranty is one year for parts and one year for labor. For all other Products, the duration of HPs limited warranty for both parts and labor is ninety days. For each software Product, HP's limited warranty applies only to a failure to execute programming instructions. HP does not warrant that the operation of any Product shall be uninterrupted or error free. HP's limited warranty covers only those defects which arise as a result of normal use of a Product, and does not cover any other problems, including those which arise as a result of (a) improper maintenance or modification, (b) software, accessories, media, or supplies not provided or supported by HP, or (c) operation outside the Products specifications. For any hardware Product, the use of a non-HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the Customer or any HP support contract with the Customer. However, if Product failure or damage is attributable to the use of a non-HP or refilled ink cartridge, HP shall charge its standard labor and materials charges to service the Product for the failure or damage. If HP receives, during the applicable warranty period, notice of a defect in any Product, HP shall either repair or replace the defective Product, at HP's option. Where labor charges are not covered by HP's limited warranty, repairs shall be at HPs standard charges for labor. If HP is unable to repair or replace, as applicable, a defective Product which is covered by HP's warranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase price for the Product. HP shall have no obligation to repair, replace, or refund until the Customer returns the defective Product to HP. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the Product being replaced. HP products, including each Product, may contain remanufactured parts, components, or materials equivalent to new in performance. HP's limited warranty for each Product is valid in any country or locality where HP has a support presence for the Product and where HP has marketed the Product. The level of warranty service may vary according to local standards. HP shall have no obligation to alter the form, fit, or function of the Product in order to make it operate in a country or locality for which the Product was never intended to operate.

Hewlett Packard Company 1501 Page Mill Rd. Bldg. 6A, MS 1247 Palo Alto, CA 94304 USA www.hp.com
Important Safety Recall HP Fax 1010 and HP Fax 1010xi Recall and Rebate Program
June 26, 2008 Revised September 15, 2009

Program Highlights:

This program addresses a product failure and potential safety issue that occurs on the HP Fax 1010 and HP Fax 1010xi single-function fax machines. The product failure involves the power supplies used in this product. Specifically, under certain conditions mechanical stress on the power cord and power supply appliance inlet may result in an overheating event. HP is aware of only three reports of overheating. No injuries have been reported.
Dear Valued HP Customer, HP, in cooperation with the U.S. Consumer Product Safety Commission, announced a voluntary product recall program for the HP Fax 1010 and HP Fax 1010xi single-function fax machines. HP customers who own an HP Fax 1010 or HP Fax 1010xi should disconnect the fax machine from the electrical power source and contact HP to participate in the rebate program. Customers can contact HP either via the web site listed below or by calling HP Customer Care and Support at the number listed below for further information on the rebate program. We are taking this action as part of our continued commitment to provide the highest quality of safety and service to all of our customers.
Note: HP considers the defect to pose a potential safety hazard. Visit the HP Recalls web site at http://www.hp.com/go/fax1010recall for additional information. If you do not have access to the web site, you may contact HP at the appropriate in-country phone number listed below. USA and Canada: toll free 1-888-654-9296, from 6 AM to 6PM MT, Monday through Friday Mexico (not including Mexico City): toll free HP INVENT (47 468368) from 8 AM to 7 PM CT Monday through Friday Mexico City (local): from 8 AM to 7 PM CT Monday through Friday
Frequently Asked Questions
1. Why is HP recalling the 1010? HP recently learned of a product failure affecting the HP Fax 1010 and HP Fax 1010xi singlefunction fax machines. The product failure involves the power supplies used in these products. Specifically, under certain conditions mechanical stress on the power cord and power supply appliance inlet may result in an overheating event. HP has received three reports of overheating related to the power supplies used in the HP Fax 1010. No injuries have been reported. This recall only affects the HP Fax 1010 and HP Fax 1010xi which are sold by HP in the U.S., Canada and Mexico. 2. What should I do if I own an HP Fax 1010 or HP Fax 1010xi? HP customers who own an HP Fax 1010 or HP Fax 1010xi should disconnect the fax machine from the electrical power source and contact HP to participate in the rebate program. Customers can contact HP either via the web (http://www.hp.com/go/fax1010recall) or by calling HP Customer Care and Support at the appropriate in-country number listed below for further information on a rebate program for affected customers.
USA and Canada: toll free 1-888-654-9296, from 6 AM to 6PM MT, Monday through Friday Mexico (not including Mexico City): toll free HP INVENT (47 468368) from 8 AM to 7 PM CT Monday through Friday Mexico City (local): from 8 AM to 7 PM CT Monday through Friday
3. Can I continue to use my HP Fax? Customers who own an HP Fax 1010 or HP Fax 1010xi should stop using the product immediately and disconnect the unit from the electrical power source. HP considers this product failure to be a potential safety hazard. As part of the rebate program, customers will be able to purchase a new and comparable HP Fax product from HP. Customers who wish to save hard copies of information stored on the fax machine should run reports before disabling the system. An HP Customer Care and Support representative can help identify which reports you should run before disabling the system. 4. What does the rebate include? Customers who have an HP Fax 1010 or HP Fax 1010xi will receive a rebate from HP of up to $100US for US and Canadian customers or 1300 Mexican pesos for Mexican customers depending upon the HP model selected. More details are available on our Web site: http://www.hp.com/go/fax1010recall or by calling HP Customer Care and Support.
5. What models are included as replacement options? The following models are approved as replacements for the HP Fax 1010 and HP Fax 1010xi.
New Products Rebate amount in USA Standalone Fax machines HP 640 Fax US $80 HP 1040 Fax US $100 HP 1050 Fax US $100 HP 2140 Fax US $100 HP 3180 Fax US $100 Sheetfed multifunction printers with fax capability HP OfficeJet J3680 All-in-One US $90 HP LaserJet M1319f MFP US $100 Updated September 15, 2009 to include HP 2140 Fax

6. How can I return my product to HP? Customers should contact HP, either via our web site: http://www.hp.com/go/fax1010recall or by calling HP Customer Care and Support at the appropriate in-country number listed below for more information on how to disable the machine and take advantage of the rebate program.