DM50 Series Digital Mailing System

(K700 series)

Your new system has been designed to let you set it up on your own. It should take approximately 20-25 minutes to complete the installation. It is important that you carefully read and follow the sequence of steps in this guide to successfully install this product.

Quick Install Guide

UK and ROI Version

Mailing Machine

Check you have the following.
Weighing Platform Ink Cartridge

Phone Cord

Power Cord

Phone Line Splitter

Pitney Bowes Postage Meter Labels
NOTE: If you have received a replacement system, you will only have a Mailing Machine and a Pitney Bowes Ink Catridge.
If anything is missing, please contact our support team at: customerservicesccc@pb.com
Check that the Mailing Machine 'Meter #' matches the meter number on the side of the packaging:
If the numbers do not match, contact Pitney Bowes immediately and do not continue with the steps in this guide.

Position your system

Please do not apply power to your machine until Step 5.
Remove all packing material. Choose a location for your system where it can remain plugged in and turned ON at all times. Also, locate the system so that it can be plugged into an analogue telephone socket or fax line. This is essential for refilling the machine with postage. Installation requires contact with our Data Centre. The Data Centre is open from 7am to 8pm Monday to Saturday including Bank Holidays. Please do not attempt to install your system outside these times.
To install your system, you must have an analogue phone line. The following are usually analogue phone lines: Fax lines. Lines used by modems or credit card readers. Residential phone lines. Some digital phone lines may damage the machine. If you are unsure about your phone line, contact your telephone company or local network administrator. Connect the phone cord between the socket on the rear of the machine and the analogue phone line wall socket. A phone line splitter is supplied if you want to share the line with a fax etc.

Connect Phone Cord

Connect Scale
Position the scale as shown. Connect the scale cable to the scale connector on the back of the machine. Tighten the connector screws.
Plug the power cord into a convenient socket and into the machine. Please wait about 2 minutes for the machine to initialise.

Connect Power

WARNING: As no on/off switch is fitted, the power cable is the primary disconnect. The power cable should be in such a position that access may be gained to disconnect the machine. Always plug the equipment into a properly grounded wall outlet. The socket outlet should be near the equipment and should be easily accessible. Use the mains lead supplied with your equipment.
Install the Ink Cartridge
Add ink cartridge, Continue - Press Enter
Press Enter/yes on the control panel.
When prompted, lift the cover. NOTE: If the carriage is not visible, close the cover and press Enter/yes again.
Press unlock symbol to open cartridge latch. Remove and discard the yellow packing material.
Remove new cartridge from its plastic wrapping.
Install the Ink Cartridge (continued)
Remove protective tape from bottom of ink cartridge.
Install new cartridge into machine. Align base of cartridge first before pushing the top back.
Press ink cartridge latch where shown until it clicks and loosely holds cartridge in place.
Close cover. Press Enter/yes.
IMPORTANT - Is Ink Cartridge installed?
Press Enter/yes. Wait about 2 minutes until prompted to insert an envelope or tape/label sheet.
When prompted, insert a spare envelope or a tape/label sheet for a test print.
NOTE: To print correctly, insert envelope or tape against the Right Registration Wall and gently slide it into the machine. The machine will detect the envelope or tape and automatically begin printing. Do not remove until printing has finished.

Right Registration Wall

Good test print - no missing lines
Poor test print - missing lines
If the test print is good, press Enter/yes on control panel. If the test print is poor, press no to perform additional maintenance and print another test image.
You have to add postage funds to your meter before you use it. Your system will automatically dial the Postage By Phone centre to download postage. This may take up to 3 minutes. Once the system has made a connection to the Postage by Phone Data Centre, your account balance will display.
Account Balance, Add Postage and Updating Software

Prepaid: xxxxx.xx

NOTE: If the connection is not successful, you will be asked if your phone requires a prefix to get an outside line (for example, if you have to dial 9). If you are using the same analogue phone line as the fax machine, check if the fax requires a dialling prefix. To set a dialling prefix (if necessary): - Press Enter/yes when asked for a prefix. - Press the number(s) you use to reach an outside line. - Press decimal point (.) if you need a pause after the dialling prefix. - Press Enter/yes again to set this dialling prefix. The system will automatically attempt to connect to the Postage by Phone Data Centre again.

You must now add postage to your system. Press Enter/yes and the machine will suggest a refill of 50 (50 in ROI).
NOTE: If the machine is left at the Postage by Phone 'account balance' screen for too long, it will automaticallly suggest 50 or 50.
Enter refill amount: 50.00
Either press Enter/yes to accept this amount, or press Clear/Back and type in the amount of postage you wish to add (the amount must be in increments of 10 (10 in the ROI)). Press Enter/yes to confirm.
Confirm the amount by pressing Enter/yes again. The system will communicate with the Data Centre to add postage. After a short time, the system will confirm that the funds have been added. Press Enter/yes to continue. After adding postage, you will be asked if you want a receipt. If you want a receipt, press Enter/yes and print an envelope or tape as you did with the test print. If you don't want a receipt, press no. Your system will now automatically check for available software updates or features (e.g. Ads/logos) you may have ordered, and will download them if necessary. The screen will display the status of the update. Once complete, the 'Home' screen will display.
Account Balance, Add Postage and Updating Software (continued)
0.00 postal class Your system is now ready to use.

0g date

However, you may wish the system to automatically select a particular Ad/logo, postage value, etc. rather than having to select these each time. To do this, you will need to setup what is called a 'Preset'. Once setup, the system will automatically revert to the preset settings when powered on and when woken from sleep mode. Step 8 overleaf describes how to select your desired settings and how to store them as a preset.
You dont have to program the values that go into the preset in the traditional sense. Instead, the system takes a snapshot of the current values on your machine when you define the preset. For example, if the machine is set up to print an ad, no class is selected, and a postage amount is already on the screen, these are the conditions that will be recorded by your system when you define the preset feature. To select an Ad/logo From the Home screen, press the down Review key until Ad: is displayed. Press Enter/yes to confirm. Press the Review keys until you see the Ad required, then press Enter/yes to confirm. If you cannot see the Ad you want, refer to 'Ad not available' in the Troublshooting section on the following page. You will now return to the Home screen with the Ad selected for printing. If you wish your preset to include other items such as a postal value, etc. set these now as described in Chapter 3 of the online Operating Guide. To store your settings as a preset Press Options. Use the Review keys to scroll to "Change Setup?", then press Enter/yes to confirm. Use the Review keys to scroll to "Use Preset Setup?", then press Enter/yes to confirm. At the "Turn Preset on? Y/N" prompt, press Enter/yes. At the "New postal rates since preset created" prompt, press Enter/yes. Use the Review keys to scroll to "Store new preset?", then press Enter/yes to confirm. Press no when the system displays "Review settings to be stored?". At the "Confirm store new preset" prompt, press Enter/yes. Press no when the system displays "View new preset?". Press no when the system displays "Stay in setup?". Your new preset is now stored.

Creating a Preset with your company logo (Ad)

Troubleshooting

No Dial Tone Check that you are using an analogue line such as: a) Fax lines b) Lines used by modems or credit card readers c) Residential phone lines Check that you have entered a dialling prefix if your phone system needs a code to reach an outside line.
Cannot Reach Data Centre Check that you have entered a dialling prefix if your phone system needs a code to reach an outside line.
Not Enough Funds You have tried to add more postage than you have in your Postage by Phone account.
Ad not available Any Ads ordered will be available for download within 10 working days of delivery of your machine. If you cannot see the Ad you want, it is possible that is is not yet available for your system to download. You can continue using your system, but you will need to connect to the Data Centre again at a later date to download your Ad. This process is described in Chapter 5 of the online Operating Guide.
Refer to our support website at:
If you have any problems.
www.pitneybowes.co.uk/welcomeDM50/
. and click on 'Troubleshooting'.
Elizabeth Way, Harlow, Essex, CM19 5BD, UK www.pitneybowes.co.uk

PB Form SDC668B (8-09)

Pitney Bowes Limited, 2009
We have made every reasonable effort to assure the accuracy and usefulness of this guide, however we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products. 12