HP Deskjet D1400 Printer series
HP Photosmart Software Help
2007 Hewlett-Packard Development Company, L.P.

Visual

The printer software is accessible for users with visual impairments or low vision through the use of Windows accessibility options and features. It also supports most assistive technology such as screen readers, Braille readers, and voice-to-text applications. For users who are color blind, colored buttons and tabs used in the software and on the HP printer have simple text or icon labels that convey the appropriate action.
Hewlett-Packard Company notices
The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Mobility

For users with mobility impairments, the printer software functions can be executed through keyboard commands. The software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper guides can be operated by users with limited strength and reach.

Acknowledgements

Microsoft, MS, MS-DOS, and Windows are registered trademarks of Microsoft Corporation. TrueType is a U.S. trademark of Apple Computer, Inc. Adobe, AdobeRGB, and Acrobat are trademarks of Adobe Systems Incorporated.

Support

For more details about the accessibility of this product and HP's commitment to product accessibility, visit HP's Web site at: www.hp.com/accessibility.

Terms and conventions

The following terms and conventions are used in this user's guide.
The HP Deskjet printer is also referred to as the HP Deskjet, HP printer, or printer.

Cautions and warnings

A Caution indicates possible damage to the HP Deskjet printer or to other equipment. For example: CAUTION: Do not touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections. A Warning indicates possible harm to you or to others. For example: WARNING! Keep both new and used print cartridges out of the reach of children.

Accessibility

Your HP printer provides a number of features that make it accessible for people with disabilities.

Contents

3 Welcome....5 Special features....6 Get started Printer at a glance.....7 Power button and light....8 Paper tray.....8 Unfold the paper tray...9 Use the paper tray....10 Print cartridges....10 Replace print cartridges....10 Ink-backup mode.....11 Ink-backup mode output....12 Exit ink-backup mode....12 Connect the printer USB.....13 Print photos Print borderless photos....14 Print photos with a border....16 HP Real Life Technologies photo fix...17 Exif Print.....17 Store and handle photo paper...18 Save money when printing photos...18 Print other documents Print e-mail.....19 Print documents....20 Print letters.....21 Print envelopes....22 Print postcards....23 Print index cards and other small media....24 Print labels.....25 Print CD/DVD tattoos....25 Print transparencies....27 Print brochures....27 Print greeting cards....28 Print booklets....29 Print posters....31 Print iron-on transfers....32 Printing tips Print a test page....34
Printing shortcuts.....34 Create printing shortcuts....35 Set the page order....35 Fast/Economical printing....36 Print multiple pages on a single sheet of paper..36 Print in grayscale.....36 Two-sided printing....37 Print preview.....37 Set a custom paper size....38 Select a paper type....38 Change the print speed or quality...38 Print resolution....39 Maximum dpi....39 Resize a document....40 Bound two-sided documents....Printer software Make the HP Deskjet the default printer...42 Set default print settings....42 Printer Properties dialog box....43 What's This? help....44 Ink Status window....44 Download printer software updates...45 Maintenance Install print cartridges....46 Print cartridges....46 Selection numbers....46 Printing with one print cartridge...47 Installation instructions...47 Align the print cartridges....50 Automatically clean print cartridges...50 View estimated ink levels....50 Maintain the printer body....51 Remove ink from your skin and clothing...51 Manually clean print cartridges....51 Maintain print cartridges....53 Print cartridge storage and handling...53 Print cartridge protector....53 Printer Toolbox....54

To remove plastic tape from a print cartridge Hold the print cartridge so that the copper strips are on the bottom and facing toward the printer, and then carefully remove the plastic tape.

Remove plastic tape

CAUTION: Do not touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections. Do not remove the copper strips. They are required electrical contacts. For more information about ink-backup mode, see the following topics: Ink-backup mode output Exit ink-backup mode

Ink-backup mode output

Printing in ink-backup mode slows the printer and affects the quality of printouts.
Installed print cartridge Black print cartridge Tri-color print cartridge Result Colors print as grayscale. Colors print but black is grayed and is not a true black.

Exit ink-backup mode

Install two print cartridges in the printer to exit ink-backup mode. For information about installing a print cartridge, see Installation instructions.

Connect the printer

The printer connects to the computer with a universal serial bus (USB) cable. NOTE: For best printing performance, use a USB 2.0 compatible cable.
For instructions about connecting the printer with a USB cable, see the Setup Guide that came with the printer. NOTE: A USB cable might not be packaged with your printer.

Print photos

The printer software offers several features that make printing digital photos easier and improve photo quality. Learn how to print photos
Print a borderless photo.
Print a photo with a border.
Learn how to perform other photo printing tasks Print an Exif Print-formatted photo if you have Exif Print-enabled software. Prevent photo paper from curling by following the photo paper storage and handling guidelines. Use HP Everyday Photo Paper to save money and ink when printing photos.

Print borderless photos

To print borderless photos, use 4 x 6 inch photo paper with a 0.5 inch tab (10 x 15 cm with 1.25 cm tab). The photo prints without borders on three sides and with a small border on the bottom edge that you tear off to make the photo completely borderless. Guidelines Use 4 x 6 inch photo paper with a 0.5 inch tab (10 x 15 cm with 1.25 cm tab). Do not print borderless photos in ink-backup mode. Always have two print cartridges installed in the printer. For more information, see Ink-backup mode. Open the file in a software program such as HP Photosmart Software and resize the photo. Ensure that the size corresponds to the paper size that you want to use. For maximum fade resistance, use HP Premium Plus Photo Paper. Verify that the photo paper that you are using is flat. For information about preventing photo paper from curling, see the photo paper storage instructions. Do not exceed the paper tray capacity: 15 sheets of photo paper.

16 Print photos

4. In the Printing Shortcuts list, click Photo Printing-with white borders, and then select the following options: Print Quality: Normal or Best NOTE: For maximum dpi quality, go to the Features tab, and then click Maximum dpi in the Print Quality drop-down list. Paper Type: An appropriate photo paper type Paper Size: An appropriate photo paper size Orientation: Portrait or Landscape 5. If necessary, change the HP Real Life Technologies photo fix setting. 6. Select any other print settings that you want, and then click OK. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box.
HP Real Life Technologies photo fix
HP Real Life Technologies enhance the quality of your printed photos. In most cases, you do not need to change the Basic default print setting. The Basic setting sharpens the images that you print, and improves the quality and clarity of low resolution images, such as those downloaded from the Internet. You can change the setting to Full if the images that you print are under exposed or over exposed, contain dark areas or red eye, or have colors that appear washed out. You can also select the Off setting if you prefer to edit the image manually in a software program such as HP Photosmart Software. To change the HP Real Life Technologies setting 1. Open the Printer Properties dialog box. 2. Click the Features tab. 3. In the HP Real Life Technologies Photo fix drop-down list, select the appropriate setting for the photo you are printing.

Exif Print

Exif Print (Exchangeable Image File Format 2.2) is an international digital imaging standard that simplifies digital photography and enhances printed photos. When a photo is taken with an Exif Print-enabled digital camera, Exif Print captures information such as exposure time, type of flash, and color saturation, and stores it in the image file. The printer software then uses this information to automatically perform image-specific enhancements to create outstanding photos. To print Exif Print-enhanced photos, you must have the following items: A digital camera that supports Exif Print Exif Print-enabled photo software, such as HP Photosmart Software
To print Exif Print-enhanced photos 1. Open the photo in an Exif Print-enabled software program that allows editing, such as HP Photosmart Software. 2. Open the Printer Properties dialog box. 3. Click the Features tab. 4. In the Paper Type drop-down list, click More, and then select the appropriate photo paper type. 5. In the Print Quality drop-down list, click Normal, Best, or Maximum dpi. 6. Select any other print settings that you want, and then click OK. The printer software automatically optimizes the printed image.

Print documents

Guidelines For draft documents, use Fast/Economical printing. Save paper with two-sided printing. Do not exceed the paper tray capacity: 80 sheets of paper. Prepare to print 1. Slide the paper guide all the way to the left. 2. Place plain paper in the right side of the tray. The side to be printed on should face down.
3. Push the paper into the printer until it stops. NOTE: The paper will extend over the edge of the tray. 4. Slide the paper guide firmly against the edge of the paper.
Print 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click General Everyday Printing, and then specify the following print settings: Paper Type: Plain paper Paper Size: An appropriate paper size 4. Select the following print settings: Print Quality if you want a print quality other than Normal Print On Both Sides if you want to print on both sides of the paper For more information, see Two-sided printing. 5. Select any other print settings that you want, and then click OK. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box.

Print letters

Guidelines For information about printing an envelope for your letter, see envelopes. Do not exceed the paper tray capacity: 80 sheets of paper. Prepare to print 1. Slide the paper guide all the way to the left. 2. Place plain paper in the right side of the tray. The side to be printed on should face down. NOTE: If you are using letterhead paper, the letterhead should face down and point toward the printer.
Print 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click Presentation Printing, and then specify the following print settings: Paper Type: Plain paper Paper Size: An appropriate paper size 4. Select any other print settings that you want, and then click OK. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box.

Print envelopes

Guidelines Avoid using envelopes that have the following features: Clasps or windows Thick, irregular, or curled edges Shiny or embossed coatings Wrinkles, tears, or other damage You can print a single envelope or multiple envelopes. Align the envelope edges before inserting the envelopes in the paper tray. Do not exceed the paper tray capacity: 10 envelopes.
Prepare to print 1. Slide the paper guide all the way to the left. 2. Place the envelopes in the right side of the tray. The side to be printed on should face down. The flap should be on the left side.

Print NOTE: If your software program includes a label printing feature, follow the instructions that are provided with the software program. Otherwise, follow the instructions below. 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click General Everyday Printing, and then specify the following print settings: Paper Type: Plain paper Paper Size: An appropriate paper size 4. Click OK. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box.

Print CD/DVD tattoos

NOTE: This feature might not be available in your country/region.
Guidelines See the instructions that are included with the CD/DVD tattoo for the most current printing tips. To avoid damaging the printer, do not feed a CD/DVD tattoo through the printer more than once. Make sure the CD/DVD tattoo covers the entire backing sheet with no exposed spaces. Separating any part of the CD/DVD tattoo from the protective backing sheet before printing could damage the printer. Avoid using a CD/DVD tattoo that is pulling away from the protective backing, or that is wrinkled, curled, or damaged in any way. Do not exceed the input tray capacity: 1 sheet of CD/DVD tattoo paper. Prepare to print 1. Raise the output tray, and then remove all paper from the input tray. 2. Slide the paper guide all the way to the left. 3. Place one sheet of CD/DVD tattoo paper in the right side of the input tray. The side to be printed on should face down. 4. Push the paper into the printer until it stops. 5. Slide the paper guide firmly against the edge of the paper.
6. Lower the output tray. Print 1. Open the Printer Properties dialog box. 2. Click the Features tab, and then specify the print settings in the order shown below: Size: 5x7in. Paper Type: Click More, click Specialty Papers, and then click HP CD/DVD Tattoo. Print Quality: Best NOTE: If you are using the HP Photosmart Essential Software, click the Advanced tab. Then expand Printer Features, and set Mirror Image to On. 3. Select any other print settings that you want, and then click OK. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box.

Print transparencies

Guidelines For great results, use HP Premium Inkjet Transparency Film. Do not exceed the paper tray capacity: 20 transparencies. Prepare to print 1. Slide the paper guide all the way to the left. 2. Place the transparencies in the right side of the tray. The side to be printed should face down and the adhesive strip should face up and toward the printer. 3. Carefully push the transparencies into the printer until they stop, so that the adhesive strips do not catch on one another. 4. Slide the paper guide firmly against the edge of the transparencies.
Print 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click Presentation Printing, and then specify the following print settings: Paper Type: Click More, and then select an appropriate transparency film. Paper Size: An appropriate paper size 4. Select any other print settings that you want, and then click OK. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box.

7. Click Continue to finish printing the booklet. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box.

Print posters

Guidelines For poster printing, sections of the poster are automatically arranged on individual sheets that can be taped together. After the sections of a poster have been printed, trim the edges of the sheets and tape the sheets together.
Do not exceed the paper tray capacity: 80 sheets of paper.
Print 1. Open the Printer Properties dialog box. 2. Click the Features tab, and then specify the following print settings: Paper Type: Plain paper Orientation: Portrait or Landscape Size: An appropriate paper size 3. Click the Advanced tab, and then click Printer Features. 4. In the Poster Printing drop-down list, select the number of sheets for the poster. 5. Click the Select Tiles button.
6. Check that the number of tiles that are selected matches the number of sheets for the poster, and then click OK. 7. Select any other print settings that you want, and then click OK. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box.

Print iron-on transfers

Guidelines When printing a mirror image, the text and the pictures are horizontally reversed from what is displayed on the computer screen.
Do not exceed the paper tray capacity: 10 iron-on transfers.
Prepare to print 1. Slide the paper guide all the way to the left. 2. Place the iron-on transfer paper in the right side of the tray. The side to be printed on should face down. 3. Push the paper into the printer until it stops. 4. Slide the paper guide firmly against the edge of the paper.
Print NOTE: If your software program includes an iron-on transfer printing feature, follow the instructions that are provided with the software program. Otherwise, follow the instructions below.
1. Open the Printer Properties dialog box. 2. Click the Features tab, and then specify the following print settings: Print Quality: Normal or Best Paper Type: Click More, click Specialty Papers, and then click Other specialty paper. Size: An appropriate paper size 3. Click the Advanced tab. 4. Click Printer Features, and then set Mirror Image to On. NOTE: Some iron-on transfer software programs do not require you to print a mirror image. 5. Select any other print settings that you want, and then click OK. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box.

Set the page order

The page order determines the order in which your multipage documents print.

Set the page order 35

Chapter 7
To set the page order 1. Open the Printer Properties dialog box. 2. Click the Advanced tab. 3. Click Document Options, and then click Layout Options. 4. Select one of the following Page Order options: Front to back: Prints the first page of the document last. This setting saves time because you do not have to reorder the printed pages. It is the appropriate setting for most print jobs. Back to front: Prints the last page of the document last. 5. Select any other print settings that you want, and then click OK.

Fast/Economical printing

Use Fast/Economical printing to produce draft-quality printouts quickly. To use Fast/Economical printing 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click Fast/Economical Printing. 4. Specify the print settings that you want, and then click OK.
Print multiple pages on a single sheet of paper
Use the printer software to print multiple pages of a document on a single sheet of paper. The printer software automatically resizes the document text and images to fit on the printed page. To print multiple pages on a single sheet of paper 1. Open the Printer Properties dialog box. 2. Click the Features tab. 3. In the Pages Per Sheet drop-down list, select the number of pages that you want to appear on each sheet of paper. 4. In the Page Order drop-down list, select a layout for the pages. A preview of the page order is displayed at the top of the Features tab. 5. Select any other print settings that you want, and then click OK.

Print in grayscale

To print in grayscale 1. Open the Printer Properties dialog box. 2. Click the Color tab. 3. Click Print In Grayscale. 4. In the Print In Grayscale drop-down list, select an option. 5. Select any other print settings that you want, and then click OK.

Two-sided printing

Use two-sided printing, also called duplexing, to print on both sides of the paper. Printing on both sides of the paper is not only economical, but environmentally conscious as well. To print a two-sided document 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts drop-down list, click Two-sided (Duplex) Printing. 4. In the Print On Both Sides drop-down list, click Manually. 5. Select any other print settings that you want, and then click OK. The printer prints the odd-numbered pages first. 6. After the odd-numbered pages have been printed, reload the printed pages with the printed side facing up.

7. Click Continue to print the even-numbered pages. To create a two-sided document with a binding, see Bound two-sided documents.
General Everyday printing
Use General Everyday printing to print documents quickly. Documents E-mail

Print preview

Use the print preview function to view a printout on your computer before printing a document. If the printout does not look correct, you can cancel the print job and adjust the print settings as needed. To preview a printed document 1. Open the Printer Properties dialog box. 2. Click the Features or the Color tab. 3. Select the Show preview before printing check box.
4. Select any other print settings that you want, and then click OK. Before the document prints, a preview is displayed. 5. Do one of the following: Click OK to print the document. Click Cancel to cancel the print job. Adjust the print settings as needed before printing the document.

Set a custom paper size

Use the Custom Paper Size dialog box to print on a special paper size. NOTE: This feature is not available for all paper types. To define a custom paper size 1. Open the Printer Properties dialog box. 2. Click the Features tab. 3. In the Size drop-down list, select Custom. The Custom Paper Size dialog box is displayed. 4. In the Name box, type a name for the custom paper size. 5. In the Width and Length boxes, type the dimensions of the custom paper size. The minimum and maximum dimensions are displayed beneath Width and Length. 6. Click the unit of measurement: Inches or Millimeters. 7. Click Save to save the custom paper size. 8. Click OK to exit the Custom Paper Size dialog box. 9. To use the custom paper size, select its name in the Size drop-down list.

Select a paper type

When printing a higher-quality document, HP recommends that you select a specific paper type. To select a specific paper type 1. Open the Printer Properties dialog box. 2. Click the Features tab. 3. Click More in the Paper Type drop-down list, and then select the paper type that you want to use. 4. Click OK. 5. Select any other print settings that you want, and then click OK.

Ink nozzles Copper contacts
6. Slide the print cartridge firmly into the cradle at a slight upward angle until you feel resistance.
7. Push the cartridge into the cradle. You hear a snap when the print cartridge is correctly positioned. 8. Close the printer cover. 9. Align the print cartridges for optimum print quality. For information about storing print cartridges, see Maintain print cartridges. For information about recycling empty print cartridges, see HP inkjet supplies recycling program. WARNING! Keep both new and used print cartridges out of the reach of children.
Align the print cartridges
After installing a print cartridge, align the print cartridges to ensure the best print quality. To align print cartridges 1. Load Letter or A4 unused plain white paper in the paper tray. 2. Open the printer Toolbox. 3. Click Align the Print Cartridges. 4. Click Align, and then follow the onscreen instructions. The HP Deskjet prints a test page, aligns the print cartridges, and calibrates the printer. Recycle or discard the test page.
Automatically clean print cartridges
If your printed pages are faded or if they contain ink streaks, the print cartridges might be low on ink or might need to be cleaned. For more information, see View estimated ink levels. If the print cartridges are not low on ink, clean the print cartridges automatically. To clean the print cartridges 1. Open the printer Toolbox. 2. Click Clean the Print Cartridges. 3. Click Clean, and then follow the onscreen instructions. If your documents are still faded after cleaning, manually clean the print cartridge contacts. CAUTION: Clean print cartridges only when necessary. Unnecessary cleaning wastes ink and shortens the life of the cartridge.
View estimated ink levels
Follow these instructions to view the estimated ink levels of the print cartridges that are installed in the printer: 1. Open the printer Toolbox. 2. Click the Estimated Ink Level tab.

50 Maintenance

NOTE: If the print cartridges were used before being installed in the printer, or if they are not genuine HP cartridges or have been refilled, the estimated ink levels will not appear on the Estimated Ink Level tab. The Estimated Ink Level tab also contains print cartridge ordering information. To view this information, click the Print Cartridge Information button. NOTE: Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the device and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information see www.hp.com/go/inkusage.
Maintain the printer body
Because the HP Deskjet ejects ink onto the paper in a fine mist, ink smudges will eventually appear. To remove smudges, stains, or dried ink from the exterior 1. Turn off the HP Deskjet, and then disconnect the power cord. 2. Wipe the outside of the HP Deskjet with a soft cloth that has been lightly moistened with water. CAUTION: Do not use any type of cleaning solution. Household cleaners and detergents might damage the printer finish. Keep all fluids away from the interior. Do not lubricate the metal rod on which the print cartridge cradle slides. Noise is normal when the cradle moves back and forth.

Other error messages

If you receive an error message, follow these directions. Out of paper message If you receive an out of paper message, follow the guidelines in Out of paper message. "There was an error writing to USB port" message The printer might not be receiving correct data from another USB device or USB hub. Connect the printer directly to the USB port on the computer. "Two-way communication cannot be established" or "Printer not responding" message The printer might not be able to communicate with the computer if the USB cable is too long. If you receive this error message, make sure that the USB cable is not greater than 3 meters (approximately 9.8 feet) in length. NOTE: For best printing performance, use a USB 2.0 compatible cable.

Installation problems

If the software installation program stops or fails, check the following topics for more information: Installation program stops "Unknown Device" message displays Printer name does not appear
If you continue to have problems, visit HP Technical Support at www.hp.com/support. Installation program stops Cause: If the installation program stops when it looks for new hardware, one of the following issues is causing a communication problem: The USB cable is old or defective. Software, such as an antivirus program, is running. Another device, such as a scanner, is connected to the computer.
Solution: To resolve the problem 1. Make sure that no USB devices other than the printer, the keyboard, and the mouse are connected to the computer. 2. Disconnect and reconnect the USB cable. 3. Make sure that the printer is connected directly to a USB port on the computer (instead of through a USB hub). 4. If the installation program still does not locate the printer, replace the USB cable, and then continue to the next step. 5. Click Cancel, and then restart the computer. 6. Turn the printer off, and then disconnect the USB cable and power cord. 7. Quit any antivirus programs or other software programs that are running on the computer. NOTE: To quit an antivirus program, follow the manufacturers instructions. 8. Reinstall the printer software: a. Insert the printer software CD into the drive. b. Follow the onscreen instructions. When the installation program prompts you, connect the USB cable and the power cord to the printer, and then make sure that the printer is on. NOTE: Do not connect the USB cable until you are told to do so. c. Follow the onscreen instructions to finish the installation. 9. Restart the antivirus program.

If an error message appears
Read the error message that explains the problem and its solution.
If no error message appears
Check the status of the printer by using the printer tools. To gain access to the tools, open the Printer Properties dialog box, click the Features tab, and then click the Printer services button. Use the printer tools to perform the following tasks: View estimated ink levels. Clean the print cartridges. Calibrate the printer. Print a test page. Perform other functions as needed.

Printer does not print

Verify the following Check the printer cable connection Clear the print queue Printer is stalled If the printer still does not print

Verify the following

Verify the following conditions if the printer is not printing: The printer is connected to the power source. The cable connections are secure. The printer is turned on. The print cartridges are the correct print cartridges for the printer and are properly installed. For more information, see Print cartridges and Installation instructions. The paper or other media is correctly loaded in the paper tray. The printer cover is closed. The rear access door is attached.
Check the printer cable connection
If your printer and computer are connected with a USB cable and the devices are not communicating with each other, try the following: Make sure the power cord is firmly connected to the printer and plugged into a power outlet. Check the USB cable. If you are using an older cable, it might not be working properly. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length. Check the connection from your printer to your computer. Verify that the USB cable is securely plugged into the USB port on the back of your printer. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn your printer off and then on again. If you are connecting the printer through a USB hub, make sure the hub is turned on. If the hub is on, try connecting the printer directly to your computer. Try connecting the USB cable to another USB port on your computer. After you check the connections, try restarting your computer. Turn your printer off and then on again. NOTE: For best printing performance, use a USB 2.0 compatible cable. Clear the print queue Cause: When you start a print job, it is sent to a list called the print queue. If the printer stops printing before the job is complete, the print job might be stalled in the print queue. Solution: To resolve a print job that is stalled in the queue 1. For Windows 2000, click Start, click Settings, and then click Printers. For Windows XP, click Start, and then click Printers and Faxes. 2. Double-click the name of the HP Deskjet printer. 3. Click the Printer menu, and then click Pause Printing. 4. Click the Printer menu again, and then click Cancel All Documents. 5. Click Yes to confirm the cancellation. 6. Click the Printer menu, and then uncheck Pause Printing. 7. If there are still documents in the list, restart the computer. 8. After restarting, if there are still documents in the list, repeat steps 1 6. After resolving a print job that is stalled in the print queue, the print queue still might not be clear. In that situation, you need to stop and then restart the print service. To stop and restart the print service 1. For Windows 2000, click Start, click Control Panel, and then click Administrative Tools. For Windows XP, click Start, click Control Panel, click Performance and Maintenance, and then click Administrative Tools. 2. Double-click Services, and then double-click Print Spooler.

HP support

Ink cartridge warranty information Support process HP support by phone
Ink cartridge warranty information
The HP cartridge(s) warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be found on the product as indicated:
For a copy of the HP Limited Warranty Statement, see the Reference Guide that came with the printer.

Support process

If you have a problem, follow these steps 1. Check the documentation that came with the HP Deskjet. 2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date device information and expert assistance and includes the following features: 3. Fast access to qualified online support specialists Software and driver updates for your HP Deskjet Valuable HP Deskjet and troubleshooting information for common problems
Proactive device updates, support alerts, and HP newsgrams that are available when you register your device For Europe only: Contact your local point of purchase. If your device has a hardware failure, you will be asked to bring it back to your local point of purchase. (Service is provided at no charge during the device limited warranty period. After the warranty period, you will be quoted a service charge.) Call HP support. Support options and availability vary by device, country/region, and language.

HP support by phone

Phone support period Placing a call After the phone support period

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.

Placing a call

Call HP support while you are in front of the computer and the HP Deskjet. Be prepared to provide the following information: Device model number (located on the label on the front of the device) Device serial number (located on the back or bottom of the device) Messages that appear when the situation occurs Answers to these questions: Has this situation happened before? Can you re-create it? Did you add any new hardware or software to your computer at about the time that this situation began? Did anything else occur prior to this situation (such as a thunderstorm, device was moved, etc.)?

What's This help 44

Product End-of-Life Disassembly Instructions
Product Category: Inkjet Printers Marketing Name / Model [List multiple models if applicable.] HP Deskjet D1400 Series (CB710A, CB711D, CB713A, CB708A, CB709A)
Purpose: The document is intended for use by end-of-life recyclers or treatment facilities. It provides the basic instructions for the disassembly of HP products to remove components and materials requiring selective treatment, as defined by EU directive 2002/96/EC, Waste Electrical and Electronic Equipment (WEEE). 1.0 Items Requiring Selective Treatment 1.1 Items listed below are classified as requiring selective treatment. 1.2 Enter the quantity of items contained within the product which require selective treatment in the right column, as applicable. Quantity of items Item Description Notes included in product Printed Circuit Boards (PCB) or Printed Circuit Assemblies (PCA) Batteries Mercury-containing components Liquid Crystal Displays (LCD) with a surface greater than 100 sq cm Cathode Ray Tubes (CRT) Capacitors / condensers (Containing PCB/PCT) Electrolytic Capacitors / Condensers measuring greater than 2.5 cm in diameter or height External electrical cables and cords Gas Discharge Lamps Plastics containing Brominated Flame Retardants Components and parts containing toner and ink, including liquids, semi-liquids (gel/paste) and toner Components and waste containing asbestos Components, parts and materials containing refractory ceramic fibers Components, parts and materials containing radioactive substances EL-MF877-00 Template Revision A Casing of external power supply Include the cartridges, print heads, tubes, vent chambers, and service stations. Power cord With a surface greater than 10 sq cm All types including standard alkaline and lithium coin or button style batteries For example, mercury in lamps, display backlights, scanner lamps, switches, batteries Includes background illuminated displays with gas discharge lamps ----------------------------1 ----------------Page 1
2.0 Tools Required List the type and size of the tools that would typically be used to disassemble the product to a point where components and materials requiring selective treatment can be removed. Tool Description Tool Size (if applicable) Basic Hand Tools - 1 hex screwdriver
3.0 Product Disassembly Process 3.1 List the basic steps that should typically be followed to remove components and materials requiring selective treatment: 1. 2. 3. 4. 5. 6. 7. 8. Remove print cartridges. Unscrew 4 screws holding on top case. Remove ink absorbers.
3.2 Optional Graphic. If the disassembly process is complex, insert a graphic illustration below to identify the items contained in the product that require selective treatment (with descriptions and arrows identifying locations).
EL-MF877-00 Template Revision A

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