Beta documentation. Content and software are subject to change.
Google Talk for BlackBerry Devices

Version 1.0 - Beta

User Guide
Google Talk for BlackBerry Devices Version 1.0 - Beta User Guide Last modified: 28 February 2006 Part number: SWD_X_IM(EN)-028.000 At the time of publication, this documentation is based on Google Talk for BlackBerry Devices Version 1.0 - Beta. Send us your comments on product documentation: https://www.blackberry.com/DocsFeedback. 2006 Research In Motion Limited. All Rights Reserved. The BlackBerry and RIM families of related marks, images, and symbols are the exclusive properties of Research In Motion Limited. RIM, Research In Motion, Always On, Always Connected, the envelope in motion symbol, BlackBerry, and BlackBerry Enterprise Server are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries. Google, Google Talk, and Gmail are either registered trademarks or trademarks of Google Inc. in the United States and/or other countries. All other brands, product names, company names, trademarks and service marks are the properties of their respective owners. The BlackBerry device and/or associated software are protected by copyright, international treaties and various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D445,428; D433,460; D416,256. Other patents are registered or pending in various countries around the world. Visit www.rim.com/patents.shtml for a list of RIM [as hereinafter defined] patents. This document is provided as is and Research In Motion Limited and its affiliated companies (RIM) assume no responsibility for any typographical, technical or other inaccuracies in this document. RIM reserves the right to periodically change information that is contained in this document; however, RIM makes no commitment to provide any such changes, updates, enhancements or other additions to this document to you in a timely manner or at all. RIM MAKES NO REPRESENTATIONS, WARRANTIES, CONDITIONS OR COVENANTS, EITHER EXPRESS OR IMPLIED (INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, MERCHANTABILITY, DURABILITY, TITLE, OR RELATED TO THE PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE REFERENCED HEREIN OR PERFORMANCE OF ANY SERVICES REFERENCED HEREIN). IN CONNECTION WITH YOUR USE OF THIS DOCUMENTATION, NEITHER RIM NOR ITS RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES OR CONSULTANTS SHALL BE LIABLE TO YOU FOR ANY DAMAGES WHATSOEVER BE THEY DIRECT, ECONOMIC, COMMERCIAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR INDIRECT DAMAGES, EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF BUSINESS REVENUE OR EARNINGS, LOST DATA, DAMAGES CAUSED BY DELAYS, LOST PROFITS, OR A FAILURE TO REALIZE EXPECTED SAVINGS. This document might contain references to third party sources of information, hardware or software, products or services and/or third party web sites (collectively the Third-Party Information). RIM does not control, and is not responsible for, any Third-Party Information, including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third-Party Information. The inclusion of Third-Party Information in this document does not imply endorsement by RIM of the Third Party Information or the third party in any way. Installation and use of Third Party Information with RIM's products and services may require one or more patent, trademark or copyright licenses in order to avoid infringement of the intellectual property rights of others. Any dealings with Third Party Information, including, without limitation, compliance with applicable licenses and terms and conditions, are solely between you and the third party. You are solely responsible for determining whether such third party licenses are required and are responsible for acquiring any such licenses relating to Third Party Information. To the extent that such intellectual property licenses may be required, RIM expressly recommends that you do not install or use Third Party Information until all such applicable licenses have been acquired by you or on your behalf. Your use of Third Party Information shall be governed by and subject to you agreeing to the terms of the Third Party Information licenses. Any Third Party Information that is provided with RIM's products and services is provided "as is". RIM makes no representation, warranty or guarantee whatsoever in relation to the Third Party Information and RIM assumes no liability whatsoever in relation to the Third Party Information even if RIM has been advised of the possibility of such damages or can anticipate such damages.

Research In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8 Canada Published in Canada
Research In Motion UK Limited Centrum House, 36 Station Road Egham, Surrey TW20 9LF United Kingdom

Contents

Google Talk for BlackBerry devices.... 7 Friends...... 9 Conversations......11 Availability status.....13 Troubleshooting.....15
Google Talk for BlackBerry devices
About Google Talk for BlackBerry devices program Sign in to the Google Talk for BlackBerry devices program Sign out of the Google Talk for BlackBerry devices program Close the Google Talk for BlackBerry devices program Delete the Google Talk for BlackBerry devices program Note: You can send and receive email messages and use other programs on your BlackBerry device while the Google Talk for BlackBerry devices program is open. An alert appears in the BlackBerry device status section of the screen when you receive a new instant message.
About Google Talk for BlackBerry devices program
You can use the Google Talk for BlackBerry devices program to communicate with other Google Talk users using your BlackBerry device. To use the Google Talk for BlackBerry devices program, you must have Google Talk for BlackBerry devices installed on your BlackBerry device and you must have a Google Talk user name and the Google Talk for BlackBerry devices program installed on your BlackBerry device. Your Google Talk user name is the portion of your Gmail address before the at sign (@). To get a Gmail account, you must have a United States based SMScompatible phone number or a contact, or Friend, must invite you. Visit mail.google.com for more information about Gmail. If you are signed in to Google Talk on your computer and on your BlackBerry device, and you reply to a Google Talk message on your BlackBerry device, subsequent messages for that conversation are sent to your BlackBerry device.
Sign in to the Google Talk for BlackBerry devices program
1. On the Home screen, click the Google Talk icon. 2. Type your Google Talk user name and password. 3. Perform one or more of the following actions: To avoid typing your password each time you sign in, select the Save Password check box. To set your BlackBerry device to sign in to Google Talk automatically each time that you start the device, select the Automatically sign me in check box. 4. Click Sign-in. Note: If you forget your Google Talk user name or password, visit www.google.com/support/talk. Related topic About Google Talk for BlackBerry devices program (See page 7.)

Beta documentation. Content and software are subject to change. Google Talk for BlackBerry Devices User Guide
Sign out of the Google Talk for BlackBerry devices program
On the Friends list screen, click the trackwheel. Click Sign-out. Note: When you sign out of the Google Talk for BlackBerry devices program, you do not receive Google Talk messages on your BlackBerry device. If you sign out without closing existing conversations, you can access the conversations the next time that you sign in to the Google Talk for BlackBerry devices program.
Close the Google Talk for BlackBerry devices program
On the Friends list screen, click the trackwheel. Click Close. Notes: When you close the Google Talk for BlackBerry devices program, existing conversations remain active, and you can still receive Google Talk messages. In the BlackBerry device status section of the screen, a bubble icon indicates that a new Google Talk message has arrived. Conversations remain active when you turn off, reset, or remove the battery from the BlackBerry device.
Delete the Google Talk for BlackBerry devices program
1. In the BlackBerry device options, click Applications. 2. Click the Google Talk for BlackBerry devices program. 3. Click Delete.

Friends

About the Friends list Add a Friend Delete a Friend Block a Friend View Friend information Rename a Friend Manage offline Friends Manage blocked Friends

Delete a Friend

On the Friends list screen, click a Friend. Click Delete Friend. Click Delete. Note: If you delete a Friend from your Friends list, you are not deleted from that contacts Friends list.

Block a Friend

On the Friends list screen, click a Friend. Click Block. Note: To remove a Friend from your Blocked list, on the Friends list screen, click a blocked Friend. Click Unblock.

About the Friends list

The Friends list displays your individual contacts, or Friends. A Friend is an individual Google Talk user. If you are using Google Talk on your BlackBerry device, your BlackBerry device uses your standard Google Talk Friends list.

View Friend information

On the Friends list screen, click a Friend. Click View Friend Info.

Add a Friend

On the Friends list screen, click the trackwheel. Click Add a Friend. In the User name field, type an email address to send an invitation to. Click OK. Related topics About the Friends list (See page 9.) I cannot add a Friend. (See page 15.) A Friend no longer appears in my Friends list. (See page 15.)

Rename a Friend

On the Friends list screen, click a Friend. Click Rename Friend.

Manage offline Friends

1. On the Friends list screen, click the trackwheel. 2. Click Options. 3. Select the Show Offline Friends option. 4. Click the trackwheel. 5. Click Change Option.
6. Perform one of the following actions: To show offline Friends, click Yes. To hide offline Friends, click No. To group offline Friends, click Group. 7. Click the trackwheel. 8. Click Save. 9. Click Close. Related topic A Friend no longer appears in my Friends list. (See page 15.)

Manage blocked Friends

1. On the Friends list screen, click the trackwheel. 2. Click Options. 3. Select the Show Blocked Friends option. 4. Click the trackwheel. 5. Click Change Option. 6. Perform one of the following actions: To show blocked Friends, click Yes. To hide blocked Friends, click No. 7. Click the trackwheel. 8. Click Save. 9. Click Close. Related topic A Friend no longer appears in my Friends list. (See page 15.)

Conversations

About conversations Start a conversation Open an existing conversation End a conversation Manage conversation history View your calender

End a conversation

During a conversation, click the trackwheel. Click End Conversation. Note: To close the message screen without ending the conversation, click the trackwheel. Click View Friend List.

About conversations

New conversations appear in the Google Talk for BlackBerry devices Conversations list and in the main messages list.
Manage conversation history
During a conversation, click the trackwheel. Click one of the following menu items: Copy Conversation History Clear Conversation History

Start a conversation

On the Friends list screen, click a Friend. Click Send IM. Type a message. Press the Enter key. Related topics The text that I type sometimes changes after I type it. (See page 15.) My BlackBerry device is not sending or receiving Google Talk messages. (See page 15.)

View your calender

During a conversation, click the trackwheel. Click View Calendar. To find more information about using the calendar, in the calendar, click the trackwheel. Click Help. Note: To return to your conversation, press the Escape button.

Open an existing conversation
On the Friends list screen, in the Conversations list, click a Friend. Click Open Conversation. Note: You can also open conversations from the main message list.

Availability status

Set your availability status Set an availability alert About notification profiles Set a notification profile 3. Click a notification profile. 4. Click Edit. 5. Set the notification options. 6. Click the trackwheel. 7. Click Save.
Set your availability status
On the Friends list screen, click the trackwheel. Click My Status. Click a status. Click OK.
Note: For more information about notification profiles, in the profiles list, click the trackwheel. Click Help. Related topics About notification profiles (See page 13.) I am not being notified when Google Talk messages arrive. (See page 15.)
Set an availability alert
On the Friends list screen, click an offline Friend. Perform one of the following actions: To receive notification when the Friend is available, click Alert Me. To avoid receiving notification when the Friend is available, click Clear Alert.
About notification profiles
You can set notification options such as vibrate or tone for the Google Talk for BlackBerry devices program in the profiles list. The Google Talk Alert notification option specifies how you are notified when a Friend that you have set an availability alert for becomes available. The Google Talk New Message notification specifies how you are notified of incoming Google Talk messages.
Set a notification profile
1. In the profiles list, click a profile. 2. Click Edit.

Troubleshooting

My BlackBerry device is not sending or receiving Google Talk messages. I am not being notified when Google Talk messages arrive. I cannot add a Friend. A Friend no longer appears in my Friends list. The text that I type sometimes changes after I type it.
A Friend no longer appears in my Friends list.
Verify that the group list that the Friend is in is not collapsed. To expand the group list, on the Friends list screen, click the group. Click Expand. If you have set your BlackBerry device to hide offline Friends and the Friend is offline, the Friend does not appear in the Friends list. See Manage offline Friends on page 9 for more information.

My BlackBerry device is not sending or receiving Google Talk messages.
Verify that your BlackBerry device is connected to the wireless network. See the printed documentation that accompanied your BlackBerry device for more information about wireless coverage levels.
The text that I type sometimes changes after I type it.
If AutoText recognizes the key combination, it automatically replaces text that you type. To view and edit AutoText entries, in a conversation, click the trackwheel. Click Edit AutoText. See the user guide that accompanied your BlackBerry device for more information about AutoText.
I am not being notified when Google Talk messages arrive.
Verify that audible notification is set. In the profiles list, click the profile that is currently enabled. Set the notification option for Google Talk New Message to Vibrate, Tone, or Vibrate+Tone. Verify that the notification volume is sufficiently loud.

I cannot add a Friend.

Verify that the email address to which you sent the invitation is correct.
2006 Research In Motion Limited Published in Canada.

Google Talk for BlackBerry Smartphones

User Guide

Version: 2.5
SWDT391406-561391-0512090202-001

Contents

Basics....... About Google Talk for BlackBerry smartphones.... Sign in to Google Talk for BlackBerry smartphones.... Change your display picture..... About sound profiles...... Find more troubleshooting information..... Availability....... About your status...... Change your status...... Add a status message....... Create a custom status...... Receive notification when a friend is online..... Friends....... Add a friend....... View a friend's information...... Link a friend with a contact in the contacts application..... Rename a friend...... Delete a friend...... Block a friend...... View blocked friends...... Organize offline friends...... A friend no longer appears in my friend list..... Chats...... Send a message...... Add an emoticon...... Send a file to a friend....... Email a chat....... Copy a chat...... Clear a chat...... Switch chats....... End a chat....... Prevent chats from appearing in the messages application.... Stop grouping messages in chats...... I am not receiving notification for incoming messages.... Text sometimes changes after I type it..... Chat history....... 10 11
Turn on chat history...... View the chat history for a friend...... Search for text in a chat history...... Delete a chat history...... Provide feedback...... IT policy rules...... Legal notice.......

Basics

About Google Talk for BlackBerry smartphones
You can use Google Talk for BlackBerry smartphones to chat with other Google Talk users from your BlackBerry smartphone. To use Google Talk for BlackBerry smartphones, you must have a Google Talk user name and the Google Talk for BlackBerry smartphones application installed on your smartphone. To get a Google account, visit google.com/accounts.
Sign in to Google Talk for BlackBerry smartphones
1. On the Home screen or in the application list, click Google Talk. 2. Type your Google Talk user name and password. 3. Click Sign In. To sign out, press the Menu key > Sign Out.
Change your display picture
1. 2. 3. 4. 5. On the friend list screen, press the Menu key > My Details. Press the Menu key > Change Picture. Click a picture. If necessary, center the picture in the box. Press the Menu key > Crop and Save. Press the Menu key > Save.

About sound profiles

You can set notification options, such as vibrate or tone, for Google Talk for BlackBerry smartphones in the sounds application. The Google Talk Alert item specifies how you are notified when a friend that you have set an availability notification for becomes available. The Google Talk New Message item specifies how you are notified of incoming Google Talk messages. Depending on the sound profile that is set in the sounds application on your smartphone, you might not hear the audible notification that you have set for Google Talk for BlackBerry smartphones. For more information about sounds, click the Help icon on the Home screen of your BlackBerry smartphone.
Find more troubleshooting information
To troubleshoot an issue and read knowledge base articles, visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.

Availability

About your status
Your status is made up of a status indicator and a status message. You can create a custom status by typing your own status message and choosing a status indicator.

Change your status

1. On the friend list screen, press the Menu key > My Details. 2. Change the Status field.

Add a status message

1. On the contact list screen, press the Menu key > My Details. 2. Type a status message. 3. Press the Menu key > Save.

Create a custom status

1. 2. 3. 4. On the friend list screen, press the Menu key > My Details. Change the Status field. Click Custom status. Type a status message. To change the status indicator that appears beside your status message to busy, select the Show busy icon check box. To add the custom status to the status list, select the Add to status message list check box. 5. Click OK.
Receive notification when a friend is online
You can receive a message when the friend is online. Depending on the sound profile that is set on your smartphone, you might also receive an audible notification. 1. On the friend list screen, in a friend group, highlight an offline friend. 2. Press the Menu key > Alert Me > OK.

Friends

Add a friend
1. 2. 3. 4. On the friend list screen, press the Menu key > Add a Friend. Type a user name. Click OK. To link the friend with a contact in the contacts application, perform one of the following actions: If the friend is already in the contacts application, click Select Contact. Click a contact. If the friend is not yet in the contacts application, click New Contact. Type the contact information. Press the Menu key > Save.
View a friend's information
1. On the friend list screen, highlight a friend. 2. Press the Menu key > Friend Details.
Link a friend with a contact in the contacts application
When you link a friend with a contact in the contacts application, you might be able to perform additional tasks. For example, during a chat, you might be able to call or send an email message quickly to the friend from the menu. 1. On the friend list screen, in a friend group, highlight a friend. 2. Press the Menu key > Link to BlackBerry Contact. If the friend is already in the contacts application, click Select Contact. Click a contact. If the friend is not yet in the contacts application, click New Contact. Type the contact information. Press the Menu key > Save.

Rename a friend

1. 2. 3. 4. On the friend list screen, highlight a friend. Press the Menu key > Friend Details. Type a new name. Press the Menu key > Save.

Delete a friend

1. On the friend list screen, in a friend group, highlight a friend. 2. Press the Menu key > Remove.

Block a friend

If you block a friend, you appear as offline in that friend's friend list. 1. On the friend list screen, in a friend group, highlight a friend. 2. Press the Menu key > Block. To unblock a friend, click Unblock.

View blocked friends

1. On the friend list screen, press the Menu key > Settings. 2. Change the Show Blocked Friends field to Yes. 3. Press the Menu key > Save. To hide blocked contacts, change the Show Blocked Friends field to No.

Organize offline friends

1. On the friend list screen, press the Menu key > Settings. To group offline friends, change the Show Offline Friends field to Group. To hide offline friends, change the Show Offline Friends field to No. To view offline friends, change the Show Offline Friends field to Yes. 2. Press the Menu key > Save.
A friend no longer appears in my friend list
Try performing the following actions: If you have changed settings to hide offline friends, organize offline friends so that you can view offline friends. If you have collapsed the group that the friend is in, expand the group. On the friend list screen, click the group.

Send a message

1. On the friend list screen, click a friend. 2. Type a message. 3. Press the Enter key.

Add an emoticon

1. When you are composing a message, press the Menu key > Add Smiley. 2. Click an emoticon.

Send a file to a friend

If your BlackBerry smartphone is associated with an email account that uses a BlackBerry Enterprise Server, you might be able to send files that are stored on your organization's network. For more information about accessing a file from your organization's network, click the Help icon on the Home screen of your BlackBerry smartphone. 1. On the friend list screen, highlight an online friend. 2. Press the Menu key > Send File. To send a picture, click Picture. Click a picture. To send a document, click File. Click a file. To send a voice note, click Voice Note. Record your message. Click Send. To send a contact attachment, click Contact. Click a contact. To send multiple files, click Multiple. Click a file. On the chat screen, click Add another file. Click another file. Click Send.

Email a chat

Depending on your wireless service plan, this feature might not be supported. During a chat, press the Menu key > Email Chat.

Copy a chat

During a chat, press the Menu key > Copy Chat.

Clear a chat

During a chat, press the Menu key > Clear Chat.

Switch chats

1. During a chat, press the Menu key > Switch Chat. 2. Click a friend.

End a chat

During a chat, press the Menu key > End Chat.
Prevent chats from appearing in the messages application
1. On the friend list screen, press the Menu key > Settings. 2. Change the Show Chats in Messages Application field to No. 3. Press the Menu key > Save. To view chats in the messages application again, change the Show Chats in Messages Application field to Yes.
Stop grouping messages in chats
In a chat, by default, consecutive messages that you send or receive are grouped together. 1. On the friend list screen, press the Menu key > Settings. 2. Change the Group Sequential Messages in Chats field to No. 3. Press the Menu key > Save.
I am not receiving notification for incoming messages
In the sounds application, try performing the following actions: Verify that the All Alerts Off sound profile is not selected. Verify that the Volume fields in the Google Talk New Message item are not set to Silent.
Change the notification options for the Google Talk New Message item.
Text sometimes changes after I type it
If AutoText recognizes specific text, it is designed to replace the text that you type with the AutoText entry automatically. To view or change AutoText entries, during a chat, press the Menu key > Edit AutoText. For more information about AutoText, click the Help icon on the Home screen of your BlackBerry smartphone.

Chat history

Turn on chat history
1. On the friend list screen, press the Menu key > Settings. 2. Change the Save Chat History field to Device or Media Card. 3. Press the Menu key > Save.

View the chat history for a friend
You can only perform this task if you have previously turned on chat history. 1. On the friend list screen, highlight a friend. 2. Press the Menu key > View History. 3. Click a chat history.
Search for text in a chat history
You can only perform this task if you have previously turned on chat history. 1. On the friend list screen, highlight a friend. 2. Press the Menu key > View History. 3. Type the text. 4. Click Search. 5. In the search results, click a chat history.

Delete a chat history

You can only perform this task if you have previously turned on chat history. 1. On the friend list screen, highlight a friend. 2. Press the Menu key > View History. 3. Press the Menu key. 4. Perform one of the following actions: To delete the chat history for an individual friend, click Delete Contact's History. To delete the chat history for all friends, click Delete Complete History.

Provide feedback

To provide feedback on this deliverable, visit www.blackberry.com/docsfeedback.

IT policy rules

BlackBerry Enterprise Server administrators can use IT policy rules to prevent users from accessing certain applications and features. For more information about IT policy rules, visit http://docs.blackberry.com/en/ to read the BlackBerry Enterprise Server Policy Reference Guide.

Legal notice

2011 Research In Motion Limited. All rights reserved. BlackBerry, RIM, Research In Motion, and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. Google and Google Talk are trademarks of Google Inc. All other brands, product names, company names, trademarks, and service marks are the properties of their respective owners. This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition, endorsement, guarantee, representation, or warranty of any kind by Research In Motion Limited and its affiliated companies ("RIM") and RIM assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or omissions in this documentation. In order to protect RIM proprietary and confidential information and/or trade secrets, this documentation may describe some aspects of RIM technology in generalized terms. RIM reserves the right to periodically change information that is contained in this documentation; however, RIM makes no commitment to provide any such changes, updates, enhancements, or other additions to this documentation to you in a timely manner or at all. This documentation might contain references to third-party sources of information, hardware or software, products or services including components and content such as content protected by copyright and/or third-party web sites (collectively the "Third Party Products and Services"). RIM does not control, and is not responsible for, any Third Party Products and Services including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third Party Products and Services. The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in any way. EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, ALL CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS, OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS OR WARRANTIES OF DURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY, MERCHANTABLE QUALITY, NONINFRINGEMENT, SATISFACTORY QUALITY, OR TITLE, OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE, OR RELATED TO THE DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN, ARE HEREBY EXCLUDED. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE. SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS. TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE, BUT CAN BE LIMITED, ARE HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL RIM BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES: DIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR AGGRAVATED DAMAGES, DAMAGES FOR LOSS OF PROFITS OR REVENUES, FAILURE TO REALIZE ANY EXPECTED SAVINGS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF BUSINESS OPPORTUNITY, OR CORRUPTION OR LOSS OF DATA, FAILURES TO TRANSMIT OR RECEIVE ANY DATA, PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN CONJUNCTION WITH RIM PRODUCTS OR SERVICES, DOWNTIME COSTS, LOSS OF THE USE OF RIM PRODUCTS OR SERVICES OR

ANY PORTION THEREOF OR OF ANY AIRTIME SERVICES, COST OF SUBSTITUTE GOODS, COSTS OF COVER, FACILITIES OR SERVICES, COST OF CAPITAL, OR OTHER SIMILAR PECUNIARY LOSSES, WHETHER OR NOT SUCH DAMAGES WERE FORESEEN OR UNFORESEEN, AND EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, RIM SHALL HAVE NO OTHER OBLIGATION, DUTY, OR LIABILITY WHATSOEVER IN CONTRACT, TORT, OR OTHERWISE TO YOU INCLUDING ANY LIABILITY FOR NEGLIGENCE OR STRICT LIABILITY. THE LIMITATIONS, EXCLUSIONS, AND DISCLAIMERS HEREIN SHALL APPLY: (A) IRRESPECTIVE OF THE NATURE OF THE CAUSE OF ACTION, DEMAND, OR ACTION BY YOU INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY OR ANY OTHER LEGAL THEORY AND SHALL SURVIVE A FUNDAMENTAL BREACH OR BREACHES OR THE FAILURE OF THE ESSENTIAL PURPOSE OF THIS AGREEMENT OR OF ANY REMEDY CONTAINED HEREIN; AND (B) TO RIM AND ITS AFFILIATED COMPANIES, THEIR SUCCESSORS, ASSIGNS, AGENTS, SUPPLIERS (INCLUDING AIRTIME SERVICE PROVIDERS), AUTHORIZED RIM DISTRIBUTORS (ALSO INCLUDING AIRTIME SERVICE PROVIDERS) AND THEIR RESPECTIVE DIRECTORS, EMPLOYEES, AND INDEPENDENT CONTRACTORS. IN ADDITION TO THE LIMITATIONS AND EXCLUSIONS SET OUT ABOVE, IN NO EVENT SHALL ANY DIRECTOR, EMPLOYEE, AGENT, DISTRIBUTOR, SUPPLIER, INDEPENDENT CONTRACTOR OF RIM OR ANY AFFILIATES OF RIM HAVE ANY LIABILITY ARISING FROM OR RELATED TO THE DOCUMENTATION. Prior to subscribing for, installing, or using any Third Party Products and Services, it is your responsibility to ensure that your airtime service provider has agreed to support all of their features. Some airtime service providers might not offer Internet browsing functionality with a subscription to the BlackBerry Internet Service. Check with your service provider for availability, roaming arrangements, service plans and features. Installation or use of Third Party Products and Services with RIM's products and services may require one or more patent, trademark, copyright, or other licenses in order to avoid infringement or violation of third party rights. You are solely responsible for determining whether to use Third Party Products and Services and if any third party licenses are required to do so. If required you are responsible for acquiring them. You should not install or use Third Party Products and Services until all necessary licenses have been acquired. Any Third Party Products and Services that are provided with RIM's products and services are provided as a convenience to you and are provided "AS IS" with no express or implied conditions, endorsements, guarantees, representations, or warranties of any kind by RIM and RIM assumes no liability whatsoever, in relation thereto. Your use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of separate licenses and other agreements applicable thereto with third parties, except to the extent expressly covered by a license or other agreement with RIM. Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server, BlackBerry Desktop Software, and/or BlackBerry Device Software. The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION. Research In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8 Canada Research In Motion UK Limited Centrum House 36 Station Road

Egham, Surrey TW20 9LF United Kingdom Published in Canada