5312/5324 IP Phones

SIP User and Administrator Guide Release 7.2
5312 and 5324 IP Phone SIP User and Administrator Guide
NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation (MITEL). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes. Mitel is a registered trademark of Mitel Networks Corporation. Internet Explorer is a trademark of Microsoft Corporation. Netscape Navigator is a trademark of Netscape Communications Corporation. Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged.
5312/5324 IP Phones SIP User and Administrator Guide Release 7.2 October, 2008 58011941
, Trademark of Mitel Networks Corporation Copyright 2008 Mitel Networks Corporation All rights reserved

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Table of Contents
TABLE OF CONTENTS GETTING STARTED.... 1
SIP User Accounts and Passwords... 1 SIP Administrative Mode.... 1 About Your SIP Phone.... 1
Elements of Your Phone..... 2
Ring/Message indicators.... 5
TIPS FOR YOUR COMFORT AND SAFETY.. 6
Don't cradle the handset!.... 6 Protect your hearing... 6 Adjust the viewing angle.... 6
Call Encryption Indicator..... 7
Accessories for Your Phone... 7
Headsets..... 7 Conference Units..... 7
Supporting Documentation... 7
Accessing the Web Configuration Tool Online Help... 7 Accessing Other Documentation.... 7
CUSTOMIZING YOUR PHONE... 9
Superkey Menu Interface.... 9 Web Configuration Tool... 9
Web Configuration Tool Accounts and Passwords... 9 Accessing the Web Configuration Tool.... 10
Display-Assisted Feature Selection... 10
Selecting Menu Options.... 10 Entering Numbers and Letters.... 10
Ringer Control.... 11 Handset Volume Control.... 12 Speaker Volume Control.... 12 Display Contrast Control.... 12 Display Language.... 12 Personal Keys.... 12
Programming a Personal Key... 13 Line Keys..... 13 Pre-assigned Personal Keys.... 14

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Speed Dial Keys.... 14
Program a Speed Dial Key... 14 Delete a Speed Dial Key.... 15 Programming Features in Speed Dial Keys.... 15
MAKING AND ANSWERING CALLS... 16

Making Calls..... 16

Dial by Number.... 16 Dial by Name (5324 IP Phone only).... 16 Dial by SIP URL or IP Address (5324 IP Phone only)... 16 Dial by Phone Book Entry.... 17 Dial by Call Logs Entry.... 17 Redial..... 17 Using Speed Dial Keys.... 17

Answering Calls..... 18

Answer a Call..... 18 Auto Answer..... 18 Answer a Call Waiting.... 19 Calling and Called Party Display.... 19

CALL HANDLING.... 20

Hold..... 20
Hold a Call..... 20 Retrieve a Call from Hold.... 20 Change On-Hold Settings.... 20

Call Forward..... 20

Program Call Forward.... 20 Enable/Disable Call Forward.... 21

Call Transfer..... 21

Transfer a Call to an Unconnected Third Party.... 21 Transfer a Call to a Third Party Already on Hold... 22
Conference Call (Three-Way).... 22
Add a Third Party to a Call in Progress.... 22 Add a Party On Hold to a Call in Progress... 22 Leave a Conference Call.... 23
Messages - Advisory.... 23
Create an Advisory Message.... 23 Enable/Disable your Advisory Message... 23
Messaging Voice Mail.... 23
Access your Voice Mail Messages... 24
USING ADVANCED FEATURES... 25

Do Not Disturb.... 25

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Table of Contents Enable/Disable Do Not Disturb.... 25

Call Logs.... 25

View a Call Log Entry.... 25 Delete a Call Log Entry..... 26 Call a Call Logs Entry.... 26
Call Forking.... 26 Handset, Handsfree and Headset Modes... 27
Switch between Handset and Handsfree... 27 Switch between Handset and Headset.... 27 Switch between Headset and Handsfree... 27
Muting a Call..... 27 Phone Book.... 28
Create a Phone Book Entry.... 28 Modify a Phone Book Entry.... 28 Delete a Phone Book Entry.... 29 Call a Phone Book Entry.... 29
Shared Lines and Keys.... 29
Shared Line Programming Requirements:... 29 Programming Shared Line Keys.... 29 Line Key Status..... 30

RSS (Web) Feed.... 30

Enable/Disable RSS Feed.... 30

Time and Date.... 30

Change the Time and Date.... 31
ADMINISTRATOR TOOLS... 32
SIP Administrator Phone Passwords... 32
Change Phone Passwords... 32

SIP User Accounts.... 32

Configure/Modify a SIP User account... 32 View a User Name.... 33
Device Parameters... 33 Protocols.... 33
Enable/Disable Protocols.... 33 SRTP Call Encryption Indicator.... 34
Viewing/Modifying the Network Settings... 34
View the IP and MAC Addresses... 34 Modifying Network Settings.... 34
Upgrade the Phones Firmware.... 35
View the Firmware Version.... 35 Upgrading the Firmware.... 35
5312 and 5324 IP Phone SIP User and Administrator Guide Automating Firmware Upgrades.... 36 Configuring Voice Mail.... 36
Adjust Daylight Savings.... 37 Configuration Files.... 37 Hot Line..... 37 Media Configuration.... 37 Main Program and Boot Program Configuration Options.. 37 Global RSS Feed.... 37
SPECIFICATIONS.... 39 GLOSSARY.... 39

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Getting Started
The Mitel 5312 and 5324 IP Phones are full-feature, dual port, dual mode telephones that provide voice communication over an IP network. Each features a back-lit liquid crystal display (LCD) screen, display-assisted access to features, on-hook dialing and off-hook voice announce with handsfree answerback, and a large ring/message indicator. In SIP mode, the Mitel 5312 and 5324 IP Phones manage their own call states and features. SIP uses the Internet to connect your phone to other SIP phones. You can make calls on the Public Switched Telephone Network (PSTN), or regular, phone network. You can also call other SIP phones by dialing SIP URL or IP address. If you are registered with a SIP Service Provider, you may also be able to dial by user ID name or extension number. SIP phones have advanced features like shared lines: Bridged Line Appearances (BLA) in Sylantro environments and Shared Call Appearances (SCA) in Broadsoft environments. For information on how to program and change features on your SIP-supported phone, refer to this guide and to the Web Configuration Tool online Help (see Supporting Documentation on page 7).
SIP User Accounts and Passwords
Your Administrator usually configures SIP accounts for SIP phone Users and Administrators. You need a SIP User account in order to Register your phone with your SIP Service Provider Make calls by dialing a user ID name or extension number If you do not have a SIP user account, you can still use your phone with limited access to SIP features and functionality.

SIP Administrative Mode

Administrators need an administrator user account and password to Modify network configuration settings and SIP Service Provider information Access SIP setting menus through the phones Superkey menu interface and Web Configuration Tool. See Administrator Tools on page 32 for more information.

About Your SIP Phone

The 5312 and 5324 IP Phones have eight fixed-function keys and two arrow keys. The 5312 offers 12 personal keys, and the 5324 offers 24 personal keys for one-touch access to features. The 5312 and 5324 IP Phones offer display-assisted selection of features, on-hook dialing, handsfree speakerphone capability, and a large Ring/Message Indicator. For more key and feature information, see Elements of Your Phone on page 2.

Elements of Your Phone

Each element is numbered according to the call-outs (e.g. page 3. The 5312 IP Phone does not have softkeys. ) in Figure 1 and Figure 2 on

Figure 1: 5312 IP Phone

Figure 2: 5324 IP Phone
Elements of Your Phone Element

1) Display

Function
Provides a twoline, 20character liquid crystal display (LCD) viewing area that assists you in selecting and using phone features, accessing your voice mail, and identifying callers. When you are using the Superkey menu interface, prompts and feature information appear on the display screen. For information on selecting menu options with or without softkeys, see "Selecting Menu Options" elsewhere in this guide. Context-sensitive keys change depending on the modes of the operation and the menu currently displayed. Softkeys enable you to easily view and select a variety of features. Flashes to signal an incoming call and to indicate a message waiting in your voice mailbox. Provide the following audio control capability: (UP) and speakers. (DOWN) provide volume control for the ringer, handset, and handsfree
2) Softkeys (5324 IP Phone only) 3) Ring/Message Indicator 4) Volume, Speaker and Mute Controls
(SPEAKER) enables and disables Handsfree mode. (MUTE) enables Mute, which allows you to temporarily turn your phone's handset, headset or handsfree microphone off during a call. 5) Fixed Function Keys Give you access to the following phone functions: (SUPERKEY) : provides access to menus for your phone's additional features. Note : When navigating through Superkey menu options, press (SUPERKEY) to back up one menu level. (CANCEL) or
(CANCEL) : ends a call when pressed during the call, and, when you are programming the phone, eliminates any input and returns to the previous menu level. (REDIAL) : calls the last number dialed. (HOLD) : places the current call on hold. (TRANS/CONF) : initiates a call transfer or establishes a threeparty conference call. (MESSAGE) : provides access to your voice mailbox and flashes to notify you of messages waiting in your voice mailbox. Note : The Ring/Message indicator also flashes when messages are waiting. 6) Keypad 7) Programmable Personal Keys and Designation Card Use to dial. Provide one-touch access to Speed Dial, Shared Lines, Call Logs, Headset, Phonebook, Do Not Disturb, and Advisory Message features. See Programming a Personal Key on page 13. Designation Card Write the name (contact, feature, or line) of the Personal keys that you program on the designation card (use the side of the card with the textboxes provided). Use the slot behind the plastic cover at the bottom of the phone to remove/insert the designation card. 8) Handsfree Speaker 9) Handset Provides sound for Handsfree calls and background music. Use for handset calls. If you are in headset or handsfree mode, you do not need to use the handset.

Ring/Message indicators

When indicator is
Flashing rapidly Flashing slowly On Off

it means that

Your phone is ringing A message or callback message is waiting at your phone Your phone is ringing another phone Your phone is idle, or you are on a call
TIPS FOR YOUR COMFORT AND SAFETY
Don't cradle the handset!
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See the section on headset usage elsewhere in this guide for more information.

Protect your hearing

Your phone has a control for adjusting the volume of the handset receiver or headset. Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level.

Adjust the viewing angle

The stand built into your phone tilts to give you a better view of the keys. To tilt your telephone for better viewing: 1. Turn the phone so that the front faces away from you. 2. Hold the base unit firmly and press the release tabs on the sides of the stand to detach the base unit. 3. Hinge the hooks of the base unit into the notches on the back of the phone and snap into place as follows: a. For a high-angle mount, hinge the two lower hooks into the bottom set of notches and snap the two upper hooks into the middle set of notches. b. For a low-angle mount, hinge the two lower hooks into the middle set of notches and snap the two upper hooks into the top set of notches.
Call Encryption Indicator
The 5312 and 5324 IP Phones automatically provide Secure Real-time Transport Protocol (SRTP) voice encryption when connected to a phone that also supports SRTP. A secured call icon (closed padlock) appears on the display for encrypted calls, and for conference calls in which all connected parties support SRTP. An unsecured call icon (open padlock) appears on the display when the call connection is not secured (the connected party or parties do not support SRTP encryption). For an icon to appear, SRTP must be enabled. You can enable or disable SRTP on your phone using the Feature Configuration page of the Web Configuration Tool. (See Accessing the Web Configuration Tool Online Help on page 7.) Note: The padlock icon appears only when you are speaking to a party; it does not appear if you receive a busy signal.
Accessories for Your Phone

Headsets

The 5312 and 5324 IP Phones support a Mitel-approved headset with a Feature Control Switch. Install the headset only in the dedicated headset jack on the back of the phone. Installation disables your handset microphone. Disconnecting the headset at the jack or at the quick-disconnect plug restores handset operation. If handset operation is required for an extended period of time, press the Headset key to return the phone to handset mode.

Conference Units

Mitel SIP provides support for the Mitel 5310 IP Conference Unit for use with the 5312 and 5324 IP Phones. For more information about the conference unit, refer to the 5310 IP Conference Unit documentation (see Supporting Documentation on page 7) or contact your Administrator.

Supporting Documentation

Accessing the Web Configuration Tool Online Help
To access programming instructions in the Web Configuration Tool online Help: 1. Access the Web Configuration Tool Home Page (see Accessing the Web Configuration Tool on page 10). 2. Scroll to the bottom of the page. 3. In the left pane, under Support, click Help. The Help page opens, presenting links to this guide and the User Web Configuration Tool online Help. Note: If you have administrative privileges, you will have access to both the User and the Administrator Web Configuration Tool online Help systems.
Accessing Other Documentation
To access other Mitel phone and peripheral documentation: 1. In your browser, go to www.mitel.com
5312 and 5324 IP Phone SIP User and Administrator Guide 2. Click Resources 3. From the Documentation list, select Guides and then click User Guides.

Customizing Your Phone

To customize and use your phone features, use either of the following two interfaces: Superkey Menu Interface Web Configuration Tool

Superkey Menu Interface

The fixed-function keys provide access most features on your phone. The phones Superkey menu interface provides access to additional features. To access the Superkey menu interface, press the blue (SUPERKEY).

Web Configuration Tool

The Web Configuration Tool is an optional tool that you can use in addition to your phone to make calls and to personalize and modify your phone settings. You can access the Web Configuration from any personal computer (PC) connected to the Internet and running a web browser that is either Netscape Navigator 4.8 or later Internet Explorer 4 or later Any other equivalent browser. Note: If your network is protected by a firewall, you may not be able to access your phone using the Web Configuration Tool from outside the firewall.

Web Configuration Tool Accounts and Passwords
You must have either a User or Administrator account to access the tool. Your account determines the type of web configuration pages you can access when you connect to the phone. Your Administrator may change the default user name and password settings. If necessary, obtain your new user name and password from your Administrator. Table 1: Web Configuration Tool Default User Names and Passwords Default User Name

User user

Default Password (5312 IP Phone)
Default Password (5324 IP Phone)
Note: For Administrator default user name and password, see Administrator Tools on page 32.
Accessing the Web Configuration Tool
To access the Web Configuration Tool: 1. On your phone, do the following to obtain your phones IP address: Press (SUPERKEY). (SUPERKEY) to return to the
Press the Line 1 (Prime Line) key. Your phones IP address appears. Write down the IP address, and then press default display. 2. On your PC, launch your browser. 3. In your browsers URL or Address field, enter your phones IP address. The Web Configuration Tool login screen appears. 4. In the appropriate fields, enter your Web Configuration Tool user name and password. 5. Click OK. The Web Configuration Tool Home Page launches. Note: If you are a SIP Administrator, see Administrator Tools on page 32 for administrative options. Note: If you need help programming features, access the Web Configuration Tool online Help (see Accessing the Web Configuration Tool Online Help on page 7).
Display-Assisted Feature Selection

Selecting Menu Options

On a 5312 IP Phone, press *, 0 and # on the keypad to select menu items on the display. For example, if options * =YES 0=DEFAULT #=NO appear and you want to select YES, press *. On a 5324 IP Phone, press the softkeys to select menu items on the display.
Entering Numbers and Letters

5312 IP Phone

On the 5312 IP Phone, use the keypad to enter Extension numbers Phone numbers (PSTN numbers). Note: When you are dialing an extension or phone number on a 5312 IP Phone (only), do not press the * and # keys. Press # to call the dialed number. Press * to delete the last-entered digit.

5324 IP Phone

Depending on the context, the 5324 IP Phones keypad allows you to enter only numbers, or numbers, letters, and some special characters. On the 5324 IP Phone, you can dial Extension numbers Phone numbers (PSTN numbers) IP addresses

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Customizing Your Phone SIP URLs User ID names. Letters correspond to those on the keypad, and characters to the table below. A flashing cursor indicates the position of the character you are entering. The cursor automatically advances after one second, or if you press a different keypad key. To enter letters and special characters: Rapidly press the appropriate number key until the desired character appears on the display. To enter an uppercase letter: Press mode. (UP) before entering the letter. Press (DOWN) to return to lowercase

Program a Speed Dial Key

To program a Speed Dial key: (SUPERKEY), and then press >> until PROGRAM MEMORY KEYS? 1. Press appears. 2. Press OK. SELECT A KEY appears. 3. Press the Personal key you wish to program. The associated programming information appears on the display. If the key is not programmed, UNUSED KEY appears. 4. Do one of the following: If the selected key is currently programmed, press DEL (on a 5212) or DELETE (on a 5224) or EDIT. ENTER NUMBER appears. If the selected key is currently programmed as a different feature key, MDFY TO SPEEDDIALKEY appears. Press YES to modify the key to a Speed Dial key. ENTER NUMBER appears. If the selected key is not currently programmed, press ADDNEW. ENTER NUMBER appears. 5. Do one of the following: If you want to enter a name, press NUMBER (on the 5312) or NAME (on the 5324) 5324 IP Phone only: If you want to enter a SIP URL or an IP address, press URL. Note: Press < to delete characters. 6. Enter the destination information, and then press SAVE. KEY SAVED appears. 7. Press OK. PROGRAM MEMORY KEYS? appears. 8. Do one of the following: To program additional Speed Dials, press OK. SELECT A KEY appears. To return to the default display, press (SUPERKEY). 9. Write the feature name on the designation card (see Elements of Your Phone on page 2).

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Customizing Your Phone Note: If the number you are calling requires an intermediate Long Distance Carrier number to be dialed before the phone number, you can program a Speed Dial number for the Carrier. After pressing the Speed Dial number for the carrier, wait for connection to the Carrier. When connected, press the Speed Dial number for the party you are calling to send the DTMF (touchtone signals) to the Carrier. Note: If the Speed Dial number you want to program requires pauses (for example, if you normally dial a main number, wait for a prompt, and then dial an extension) you can program them into a Speed Dial key by entering a comma to represent a one-second pause. For example, to dial main number 592-2122 and then enter extension 111 after a 3-second pause, program a Speed Dial number as follows: 5922122,,,111.

Delete a Speed Dial Key

Transfer a Call to a Third Party Already on Hold
1. While on a call, press (TRANS/CONF). The call is put on hold. (TRANS/CONF). 2. Press the Line key of the call on hold, and then press 3. Hang up.
Conference Call (Three-Way)
When two parties are connected on a call, either of those parties can originate a three-way conference by adding a third party to the call in progress. Once three parties are connected, no more parties can be added to that call. A party can be involved in more than one three-way conference call at a time, but the calls cannot be merged. For example, A and B are on a call. A adds C to create three-way conference call ABC. B adds D to the call with A to make conference call ABD. ABC and ABD remain separate D is not added to conference call ABC. Note: During a conference call, any party can perform a call transfer as long as there is one free line on that phone. For call transfer information, see Call Transfer on page 21.
Add a Third Party to a Call in Progress
1. Press (TRANS/CONF). The current call is put on hold. 2. Press a free Line key, and then do one of the following: Dial the number. Press a Speed Dial key. Press 3. Press DIAL. 4. Press the CONF softkey (or the # to select CONF on the 5312). The call you put on hold in step 1 is connected to the call in progress. Note: If the new party does not answer, press party. (CANCEL) twice to return to the held (REDIAL).
Add a Party On Hold to a Call in Progress
1. Press (TRANS/CONF). The current call is put on hold. 2. Press the Line key of the party already on hold.

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Call Handling 3. Press progress. (TRANS/CONF). The call put on hold in step 1 is connected to the call in

Leave a Conference Call

Do one of the following: Hang up. Press HANGUP softkey (5324 IP Phone only). Press (CANCEL).
Note: Any of the three parties can hang up and the other two parties will remain connected.

Messages - Advisory

An advisory message about your whereabouts appears on your caller's display.
Create an Advisory Message
Access the Feature Configuration page of the Web Configuration Tool (see Accessing the Web Configuration Tool on page 7).
Enable/Disable your Advisory Message
To enable or disable an advisory message: 1. Press (SUPERKEY), and then press >> until FEATURES? appears.
2. Press OK, and then press until ADVISORY MESSAGES? appears. 3. Press OK. The first of several advisory messages appears. 4. Press (UP) or (DOWN) to navigate to the desired message.

5. Press TURNON or TURNOFF to enable or disable the message. When turned on, the Advisory Message key is lit and the chosen advisory message will be displayed in the LCD. 6. Do one of the following: To return to the main menu, press EXIT. (SUPERKEY). The advisory message To return to the default display, press alternates with the date and time on the default display. Note: To enable/disable advisory messages using the Web Configuration Tool, access the tools Feature Configuration page (see page 7).

Messaging Voice Mail

Your Administrator configures your voice mail information so you can receive and access voice mail messages. The Ring/Message Indicator flashes to indicate waiting messages. Note: For administrative information on voice mail, see Error! Reference source not found. on page Error! Bookmark not defined.

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Access your Voice Mail Messages
1. Lift the handset (optional). (MESSAGE) 2. Press Note: The MESSAGE button must be configured by the Administrator (in Advanced Webpage) to access the voice mail server. 3. Follow the voice mailbox prompts.

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Using Advanced Features

Do Not Disturb

Do Not Disturb (DND) forwards all calls directly to your voice mailbox so that a ringing phone will not disturb you. If Do Not Disturb is enabled and you do not have a voice mailbox set up, callers hear a busy signal. Note: When Do Not Disturb is enabled, *DND ON* alternates with the date on the phones display. If both Call Forward and Do Not Disturb are on, *DND ON* alternates with the time on the display. Note: You can disable this display using the Display Control section of the Feature Configuration page of the Web Configuration Tool.
Enable/Disable Do Not Disturb
1. Press (SUPERKEY), and then press >> until FEATURES? appears on the display. 2. Press OK, and then press until DO NOT DISTURB? appears. 3. Press OK. DO NOT DISTURB <current status> appears. 4. Press TURNON or TURNOFF to enable or disable Do Not Disturb. After the information is saved, DO NOT DISTURB <new status> appears. 5. Do one of the following: To return to the main menu, press EXIT. To return to the default display, press (SUPERKEY).
Note: To enable or disable Do Not Disturb using the Web Configuration Tool, access the tools Feature Configuration page (see Accessing the Web Configuration Tool on page 7).

Call Logs

Call Logs keeps a record of your missed, answered and outgoing calls. The 5312/5324 IP Phone logs the ten most recent missed, answered, and outgoing calls. The most recent call appears at the top of each log. Call Logs record party name, number, SIP URL or IP address, the call duration, and the time and date of each call. When you have missed incoming calls, the number of calls missed replaces the date on your phones display. Note: You can disable this display using the Display Control section of the Feature Configuration page of the Web Configuration Tool. Note: Call log information is saved automatically every 4 hours. If you reset your phone in that 4-hour interval, any call logs generated during that time will not be stored.

Switch between Headset and Handsfree
To go from headset to handsfree mode: Press the Headset key, and then press (SPEAKER). The Headset key turns OFF. Use the handsfree speaker to communicate with your party. To go from handsfree to headset mode: Press the Headset key. The Headset key turns ON. Use your headset to communicate with your party.

Muting a Call

To mute your phone so your party cannot hear you: Press (MUTE). The (MUTE) key turns ON.
To turn Mute off and return to the conversation: Press (MUTE) again. The (MUTE) key turns OFF.

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Phone Book
The Phone Book is a scrollable list of contacts from which you can make a call. The 5312 and 5324 IP Phones hold a maximum of 60 Phone Book contacts. Phone Book entries contain an automatic index number, the contacts name (maximum of 20 characters) and a number, SIP URL, or IP address. Note: To create, modify, or make calls from your Phone Book using the Web Configuration Tool, access the tools Phone Book page (see Accessing the Web Configuration Tool on page 7). Note: You cannot change your Phone Book settings while on a call.
Create a Phone Book Entry
1. Press (SUPERKEY), and then press >> until PHONE BOOK? appears. 2. Press OK. PHONE BOOK: <number of items> appears. 3. Press appears. (UP) and (DOWN) to navigate through the entries until ENTRY EMPTY
4. Press ADDNEW. PROGRAM ADDRESS? appears. 5. Press YES, and then enter the IP address or SIP URL of the contact. Note: Press < to delete characters. 6. Press SUBMIT. After the information is saved, PROGRAM NAME? appears. 7. Press YES, and then enter the name of the contact. 8. Press SUBMIT. After the information is saved, the name of the contact appears. 9. Press (SUPERKEY) to return to the default display.
Modify a Phone Book Entry
1. Press (SUPERKEY), and then press >> until PHONE BOOK? appears. 2. Press OK. PHONE BOOK: <number of items> appears. 3. Press (UP) and (DOWN) to navigate to the entry you want to modify.
4. Press CHANGE, and then press EDIT. PROGRAM ADDRESS? appears. 5. Do one of the following: To modify an address or a SIP URL, press YES, enter the address or SIP URL, and then press SUBMIT. After the information is saved, PROGRAM NAME? appears. To modify a name, press NO. PROGRAM NAME? appears. Press YES, enter the name, and then press SUBMIT. After the information is saved, the modified name appears. 6. Press (SUPERKEY) to return to the default display.

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Delete a Phone Book Entry
1. Press (SUPERKEY), and then press >> until PHONE BOOK? appears. 2. Press OK. PHONE BOOK: <number of items> appears. 3. Press (UP) and (DOWN) to navigate to the entry you want to delete.
4. Press CHANGE, and then press DELETE. CONFIRM DELETE? appears. 5. Press CONFIRM. The entry is deleted, and ENTRY EMPTY appears. 6. Press (SUPERKEY) to return to the default display.

Call a Phone Book Entry

See Dial by Phone Book Entry on page 17 to call a Phone Book entry

Shared Lines and Keys

There are three types of shared lines: SIP: basic shared line with limited features (supports call forking but does not have LED activity and lines are not linked. This type of shared line is available in normal SIP mode).
SIP_BLA line type: server-enhanced Sylantro Bridged Line Appearance line type SIP_SCA line type: server-enhanced Broadworks Shared Call Appearance line type BLA and SCA line types allow calls and lines to be shared by multiple users. A SIP server provides support for call presentation to multiple phones, call state notifications, and access control. Shared lines are shared among users but only the user who initiates activity on the line has full control over it. For example, if a user initiates a conversation on a shared line, other users can not affect that conversation. If the shared line is Ringing, or on Hold, any share user can pick up the line and be connected to the calling/held party. An exception to this scenario occurs when the server is configured to allow line seizure by multiple lines. Mitel SIP phones support multi-call server programming. Requirements for making calls and picking up held calls from shared lines are the same as normal (non-shared) lines.
Shared Line Programming Requirements:
Your Administrator must create a user entry (on the User List Config page of the Web Configuration tool) for the user with whom you want to share a line. Your Administrator must configure the type of shared line (SIP, BLA, or SCA) in the Line Type field on the User List Config page.
Programming Shared Line Keys
1. Access the Key Programming page of the Web Configuration Tool. 2. Click the Key Number of the key you want to assign as a shared line.

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5312 and 5324 IP Phone SIP User and Administrator Guide 3. From the Feature list, select Shared Line. 4. From the Context list, select the User ID with which to associate this key. 5. Enter a label/description for this key (optional). 6. Click Apply to apply the changes.

Line Key Status

Shared lines display the following indicator lamps: Line Status Trying Active Held Alerting LED Appearance Solid Red Solid Green Flashing Red Flashing Green Description When a user initiates a call on a shared line, the LED of that line and all shared lines glows red. When a call has been successfully connected, the LED of that line and all shared lines glows green. When a user puts another party on hold, the LED of that line and all shared lines flashes red. When a call is incoming, the LED of the called line and all shared lines flashes green.

View the IP and MAC Addresses
To view the phones IP and MAC addresses: 1. Press appear. 2. Press (SUPERKEY), and then press the Line 1 key. The IP and MAC addresses (SUPERKEY) to return to the default display.
Modifying Network Settings
To modify network settings using the Web Configuration Tool: Access the Configuring Network Settings topic of the Administrator's Web Configuration Tool online help. To modify network settings using the Superkey Menu Interface 1. Press display. (SUPERKEY), and then press >> until ADMIN TOOLS? appears on the
2. Press OK, and then press until NETWORK SETTINGS? appears. 3. Press OK, enter your administrator password, and then press SUBMIT. 4. Press NEXT until the network configuration settings you want to change appear.

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Administrator Tools 5. Press REVIEW to view the current settings of the selected setting, and then do one of the following: (Optional) To enable or disable DHCP, press TURNON or TURNOFF. To change a value, press CHANGE, enter the new value, and then press SUBMIT. After the information is saved, the next setting appears. To leave a value as it is, press EXIT or NEXT. 6. Repeat steps 4 and 5 until all desired changes have been made. 7. Press (SUPERKEY) to return to the default display.
8. For the settings to take effect, reboot the phone (i.e. unplug the power source from the phone, and then plug the power source back in).
Upgrade the Phones Firmware
IMPORTANT: If you are upgrading from a previous load, please ensure you are following the correct upgrade procedure as outlined in the latest product Release Notes available from the SIP Software Download Page. The SIP Software Download Page provides access to the latest SIP firmware loads, upgrade procedures, and Release Notes. To access the latest SIP firmware loads, upgrade procedures, and Release Notes: 1. In your browser, go to www.mitel.com, click Login, and log in to Mitel OnLine. 2. Move your cursor over Products and Services, and select SIP Desktop Devices. 3. In Related Links click SIP Software Download Page for firmware loads or Product Documentation to access the SIP documentation. For detailed information about firmware upgrades: Access the About the Firmware Updates Page topic in the Administrators Web Configuration Tool Online Help (see page 7).

View the Firmware Version
To view the firmware version using the Web Configuration Tool: Access the Home Page of the Web Configuration Tool and click Firmware Updates. Firmware version is also available on the top left corner of Home page. To view the firmware version using the Superkey Menu Interface: 1. Press (SUPERKEY).
2. Press the Line 2 key. Both the main and boot firmware versions appear on the display. 3. Press (SUPERKEY) to return to the default display.

Upgrading the Firmware

To upgrade the firmware using the Web Configuration Tool: Access the Configuring Network Settings and Updating Firmware sections of the Administrator's Web Configuration Tool.

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5312 and 5324 IP Phone SIP User and Administrator Guide To upgrade the phones firmware through the Superkey Menu Interface: 1. Press (SUPERKEY), and then press >> until FEATURES? appears.
2. Press OK, and then press until UPGRADE FIRMWARE? appears. 3. Press OK. CHOOSE PROTOCOL appears. 4. Press the desired protocol (HTTP or TFTP), or press AUTO. BEGIN UPGRADE NOW? appears. 5. Press CONFIRM. The downloading process begins and the phone reboots. This process may take approximately 1 to 2 minutes. When the time and date appear on the display, the download and reboot is complete and the phone is ready for use. CAUTION: DO NOT remove power from the phone while phone is upgrading its memory with the new firmware. This may result in severe damage to your phone. Troubleshooting Tip: If your phone displays "SIP MAIN NOT FOUND", it is likely that your system has experienced a power failure. The SIP Phone Boot firmware "borrows" Flash sectors from the SIP Main area during firmware installation. At the end of a normal installation, the sectors are restored without affecting SIP Main. However, if power is removed during Boot installation, then SIP Main is erased and will have to be reinstalled on the phone.
Automating Firmware Upgrades
You can configure phones to poll the server for new versions of firmware. When the phone detects a firmware upgrade, it downloads the new version and stores it in memory. When it is next idle, the phone reboots with the new firmware. To automate firmware upgrades, your Administrator can set a Firmware Upgrade option and a polling interval on the Firmware Update page of the Web Configuration Tool. For programming options, refer to the online help supplied with the Web Configuration Tool. To upgrade firmware on multiple phones, refer to the Mass Deployment topic in the Administrators Tools section of the Web Configuration Tool Online Help.