Dell Vostro A840 and A860 laptops
AFFORDABLE. RELIABLE. WORRY-FREE.
JUST RIGHT FOR YOUR GROWING BUSINESS
DELL VOSTRO A840 and A860 Laptops
Dedicated to helping your business succeed, Dell is leading the way in designing solutions to meet your needs at every stage of growth. Our latest Vostro models deliver affordable solutions to address basic computing tasks on any budget. With two new laptops to choose from, you will be ready for business with features optimized for everyday office computing.

GO MOBILE YOUR WAY

Stay productive and focused on your business in the office, on the road, or at home. The Vostro A840 and A860 deliver the technology you need to execute everyday business tasks no matter where you are. Discover the advantages of the Dell Vostro A840 and A860 laptops: Compact and easy to take anywhere. Integrated Wi-Fi, modem and Bluetooth options keep you connected and in sync for on-the-go collaboration. Easy to deploy and manage for out-of-the-box productivity. Pre-configured with core office productivity applications and no annoying trialware.
TRUST DELL FOR RELIABLE SOLUTIONS
Hardware failures can compromise your productivity. Dell helps you avoid them with high-quality industry-standard components and proven Intel technology. Each system is reliability tested under Dells stringent quality standards, so it will perform as expected upon arrival. Designed for everyday mobile office computing, the Vostro A840 and A860 laptops are ready to help you take on the rigors of your business day and keep you looking professional.
RELAX WITH WORRY-FREE SERVICES AND SUPPORT
Dells services and support are easy to use and designed to keep your growing business on track and in budget. Dell can provide you with the services and support you need to help you remain focused on your business not on your technology. If problems should arise, our knowledgeable technicians are ready to help with solutions tailored for your specific needs. Take your business on the road now. Visit your local retailer or DELL.COM/Vostro_XX
Vostro A840 Laptop Genuine Windows Vista Home Basic Ubuntu Linux 8.04
Vostro A860 Laptop Genuine Windows Vista Business Genuine Windows Vista Home Basic Ubuntu Linux 8.041 Intel Core 2 Duo Processor T5670 (1.8GHz, 2MB L2 Cache, 800MHz FSB) Intel Pentium Dual-Core Processor T2390 (1.86GHz, 1MB L2 Cache, 533MHz FSB) Intel Celeron Dual-Core T1400 (1.73GHz, 512KB L2 Cache, 533MHz FSB) Intel Celeron 560 (2.13GHz, 1M L2 Cache, 533MHz FSB) Intel GM965 Express chipset with ICH8M Integrated Intel Graphics Media Accelerator X3100+ 15.6" Widescreen HD (1366 x 768) with anti-glare Dual-Channel DDR2 Memory 512MB, 1GB, or 2GB Two memory slots offering up to 4GB3 Memory Bandwidth: 667 MHz 4-cell 32 WHr or 6-cell 48 WHr smart lithium ion battery 65 Watt AC adapter 5400RPM SATA Hard Drive: 80GB, 120GB, 160GB 802.11b/g Wi-Fi standard Integrated 10/100 RJ 45 Ethernet network interface 56K v92 Internal Data/Fax Modem Optional Bluetooth Module (2.0 + Enhanced Data Rate) 24X DVD/CD-RW combo drive 8X DVD+/-RW with double-layer DVD+/-R write capability One audio speaker with enclosure Type I/II PCMCIA PC card slot 3-in-1 media memory card reader SD/SDIO/MMC Security cable slot AC adapter connector IEEE-1394a, USB 2.0 (x2), VGA, RJ-45 10/100 and RJ-11 56k v.92, Mic-in, Headphone jacks 31.5 mm front 36.8 mm back x 376 mm x 255 mm Starting weight with 4-cell battery is 2.46 kg5 Starting weight with 6-cell battery is 2.54 kg year limited hardware warranty7

Operating Systems

Intel CoreTM2 Duo Processor T5670 (1.8GHz, 2MB L2 Cache, 800MHz FSB) Intel Pentium Dual-Core Processor T2390 (1.86GHz, 1MB L2 Cache, 533MHz FSB) Intel Celeron Dual-Core T1400 (1.73GHz, 512KB L2 Cache, 533MHz FSB) Intel Celeron 560 (2.13GHz, 1M L2 Cache, 533MHz FSB) Intel GM965 Express chipset with ICH8M Integrated Intel Graphics Media Accelerator X3100+ 14.1" Widescreen WXGA (1280 x 800) with anti-glare Dual-Channel DDR2 Memory 512MB, 1GB, or 2GB Two memory slots offering up to 4GB3 Memory Bandwidth: 667 MHz 4-cell 32 WHr or 6-cell 48 WHr smart lithium ion battery 65 Watt AC adapter 5400RPM SATA Hard Drive: 80GB, 120GB 802.11b/g Wi-Fi standard Integrated 10/100 RJ 45 Ethernet network interface 56K v92 Internal Data/Fax Modem Optional Bluetooth Module (2.0 + Enhanced Data Rate) 24X DVD/CD-RW combo drive 8X DVD+/-RW with double-layer DVD+/-R write capability One audio speaker with enclosure 3-in-1 media memory card reader SD/SDIO/MMC Security cable slot AC adapter connector

Processor Type

Chipset Graphics2 Displays

Memory2

Battery Power Supply Primary Storage4

Connectivity Options

Optical Drive/ Media Bay Audio

Expansion Slots

IEEE-1394a, USB 2.0 (x2), VGA, RJ-45 10/100 and RJ-11 56k v.92, Mic-in, Headphone jacks 31.1 mm front 35.6 mm back x 339.7 mm x 250 mm Starting weight with 4-cell battery is 2.03 kg5 Starting weight with 6-cell battery is 2.11 kg year limited hardware warranty7
Dimensions (HxWxD) & Weight

Standard Warranty

Recommended External Peripherals and Accessories Customer Kits 2nd battery 6-cell: In separate box 2nd battery charger: In separate box DellTM E1609W, E1909W, E178FP, E198FP, E178WFP, E198WFP Dell 1110, Dell 2330d, and Dell 2330n Dell V105, Dell V305, Dell V505 Dell 1609WX, 1409X, 2309X 2nd battery 6-cell: In separate box 2nd battery charger: In separate box Dell E1609W, E1909W, E178FP, E198FP, E178WFP, E198WFP Dell 1110, Dell 2330d, and Dell 2330n Dell V105, Dell V305, Dell V505 Dell 1609WX, 1409X, 2309X
External displays Printers

Projectors

Factory Installed with hardware support only. Significant system memory may be used to support graphics, depending on system memory size and other factors. Up to 1 GB may not be available with 32-bit operating systems due to system resource requirements. GB means 1 billion bytes and TB equals 1 trillion bytes; actual capacity varies with preloaded material and operating environment and will be less. Preliminary starting weight with DVD/RW, integrated graphics and 4-cell battery. Weight varies with configuration and manufacturing variability. Preliminary starting weight with DVD/RW, integrated graphics and 6-cell battery. Weight varies with configuration and manufacturing variability. For a copy of limited hardware warranty, write Dell USA LP, Attn: Warranties, One Dell Way, Round Rock, TX 78682 or visit www.dell.com/warranty
simplify Productivity at dell.com/Vostro

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Vostro | A840/A860 Setup and Quick Reference Guide
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Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Macrovision Product Notice
This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.

_________________

Information in this document is subject to change without notice. 2008 Dell Inc. All rights reserved. Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Vostro, Wi-Fi Catcher, DellConnect, are trademarks of Dell Inc.; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc., and is used by Dell under license; Intel, Pentium, Core, and Celeron are registered trademarks of Intel Corporation in the U.S. and other countries; Microsoft, Windows, Windows Vista, and the Windows Vista start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. PP37L, PP38L August 2008 P/N G514H Rev. A02
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Contents

About Your Computer. Front View. Right View. Left View
Transferring Information to a New Computer. Specifications

8 Troubleshooting 15 17

17 Error Messages.

System Messages

Battery Removal Quick Setup.
Troubleshooting Software and Hardware Problems. Dell Diagnostics
Connecting to the Internet
Setting Up Your Internet Connection.

Troubleshooting Tips.

Power Problems Memory Problems
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Lockups and Software Problems.

Finding Information

Dell Technical Update Service.

Getting Help.

Dell Support Center

Obtaining Assistance.

Reinstalling Software Drivers.
Technical Support and Customer Service. Online Services. AutoTech Service.

Identifying Drivers

Reinstalling Drivers and Utilities.
Automated Order-Status Service.
Restoring Your Operating System
Using Microsoft Windows System Restore. Using the Operating System Media.
Problems With Your Order. Product Information
Returning Items for Warranty Repair or Credit.
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A C A D A P T E R C O N N E C T O R Attaches an
AC adapter to the computer. The AC adapter converts AC power to the DC power required by the computer. You can connect the AC adapter with your computer turned on or off.
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Left View

P C C A R D S L O T Supports one PC Card, such
as a modem or network adapter. The computer ships with a blank installed in the slot to prevent foreign matter from entering the computer interior when a card is not installed.
3- I N -1 M E D I A C A R D R E A D E R Provides a fast and convenient way to view and share digital photos, music, videos, and documents stored on the following digital memory cards:
PC card slot IEEE 1394a connector network connector security cable slot 3-in-1 card reader slot USB connectors (2) VGA connector air vents 5 2
Secure digital (SD) memory card Secure Digital High Capacity (SDHC) card Multimedia card (MMC)
IEEE 1394 A C O N N E C T O R Connects devices supporting IEEE 1394a high-speed transfer rates, such as some digital video cameras. USB CONNECTORS
Connect USB devices, such as a mouse, keyboard, or printer, and so on.
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NETWORK CONNECTOR

(RJ-45)
Connects the computer to a network. The two lights next to the connector indicate status and activity for wired network connections. For information on using the network adapter, see the device users guide supplied with your computer.
A I R V E N T S The computer uses an internal fan to create airflow through the vents, which prevents the computer from overheating. The fan automatically turns on when the computer gets hot.

VGA CONNECTOR

Connects video devices, such as a monitor.

SECURITY CABLE SLOT

Lets you attach a commercially available antitheft device to the computer.
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About Your Computer CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your Dell computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer. designed to work with your Dell computer. Do not use a battery from other computers with your computer. CAUTION: Before removing or replacing the battery, turn off the computer, disconnect the AC adapter from the electrical outlet and the computer, disconnect the modem from the wall connector and computer, and remove any other external cables from the computer.

Setting Up Your Internet Connection
NOTE: It is recommended that you turn on and shut down your computer at least once before you install any cards or connect the computer to a docking device or other external device, such as a printer. 5 Connect to the Internet. See "Connecting to the Internet" on page 17 for more information. 17 NOTE: The instructions in this section are for computers with Windows Vista operating system only.
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Quick Setup To set up an Internet connection with a desktop shortcut provided by your ISP: 3 Save and close any open files, and exit any open programs. Double-click the ISP icon on the Microsoft Windows desktop. Follow the instructions on the screen to complete the setup.
Microsoft Windows Vista Operating System
Save and close any open files, and exit any open programs. Click the Windows Vista Start button Control Panel Under Network and Internet, click Connect to the Internet. In the Connect to the Internet window, click either Broadband (PPPoE) or Dial-up, depending on how you want to connect: Choose Broadband if you will use a DSL, satellite modem, cable TV modem, or Bluetooth wireless technology connection. Choose Dial-up if you will use a dial-up modem or ISDN.
If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP, perform the steps in the section below. NOTE: If you cannot connect to the Internet, see the Dell Technology Guide. If you have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later. NOTE: Have your ISP information ready. If you do not have an ISP, consult the Connect to the Internet wizard. 18
NOTE: If you do not know which type of connection to select, click Help me choose or contact your ISP.
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Quick Setup 5 Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup.
Transferring Information to a New Computer
NOTE: The instructions in this section are for computers with Windows Vista operating system installed. 1 Click the Windows Vista Start button , and then click Transfer files and settings Start Windows Easy Transfer. In the User Account Control dialog box, click Continue. Click Start a new transfer or Continue a transfer in progress. Follow the instructions provided on the screen by the Windows Easy Transfer wizard.
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Specifications

NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start Help and Support and select the option to view information about your computer. Processor Processor type Vostro A840 Intel Core2 Duo Intel Pentium Dual-Core Intel Celeron Dual and Single Core L1 cache L2 cache External bus frequency 32 KB per instruction, 32 KB data cache per core 512 KB, 1 MB, 2 MB or 4 MB per core depending on model 667 and 800 MHz

Vostro A860 Intel Core2 Duo Intel Pentium Dual-Core Intel Celeron Dual and Single Core 32 KB per instruction, 32 KB data cache per core 512 KB, 1 MB, 2 MB or 4 MB per core depending on model 667 and 800 MHz
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System Information Vostro A840 Chipset Data bus width DRAM bus width Processor address bus width Flash EPROM Graphics bus PCI bus Memory Intel GM965 Express/ICH8M 64 bits dual-channel (2) 64-bit buses 36 bits 2 MB internal 32 bits Vostro A840
Vostro A860 Intel GM965 Express/ICH8M 64 bits dual-channel (2) 64-bit buses 36 bits 2 MB internal 32 bits Vostro A860
Memory module connector two user-accessible SODIMM sockets two user-accessible SODIMM sockets Memory module capacities 512 MB, 1 GB, 2 GB 4-GB capable Memory type DDR2 SODIMM 512 MB, 1 GB, 2 GB 4-GB capable DDR2 SODIMM
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Specifications Memory (continued) Minimum memory Maximum memory Ports and Connectors Audio Mini-Card Modem Network adapter USB Video IEEE 1394 Vostro AMB 4 GB Vostro A840 microphone connector, stereo headphone/speakers connector one PCI-E Mini-Card slot RJ-11 port RJ-45 port Vostro AMB 4 GB Vostro A860 microphone connector, stereo headphone/ speakers connector one PCI-E Mini-Card slot RJ-11 port RJ-45 port
two 4-pin USB 2.0-compliant connectors two 4-pin USB 2.0-compliant connectors 15-hole connector 4-pin mini 15-hole connector 4-pin mini
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3-in-1 Media Card Reader 3-in-1 media memory card controller 3-in-1 media memory card connector Cards supported Communications Modem: Type Controller Interface Network adapter Wireless
Vostro A840 Ricoh 5C847 3-in-1 combo card connector SD/SDIO/MMC
Vostro A860 Ricoh R5C847 3-in-1 combo card connector SD/SDIO/MMC Vostro A860

Vostro A840

v.92 Data/Fax MDC Modem softmodem HDA Bus 10/100 Ethernet LAN on system board
internal WLAN and Bluetooth wireless internal WLAN and Bluetooth wireless support (if optional cards are purchased) support (if optional cards are purchased)
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Video Video type: Data bus
Vostro A840 integrated on system board, hardware accelerated integrated video
Vostro A860 integrated on system board, hardware accelerated integrated video Intel Extreme Graphics up to 128 MB Vostro A860 two-channel high definition audio (Azalia) Conexant CX20561-12Z 24-bit (analog-to-digital and digital-to-analog)
Video controller Intel Extreme Graphics Video memory Audio Audio type Audio controller Stereo conversion Interfaces: Internal External up to 128 MB Vostro A840 two-channel high definition audio (Azalia) Conexant CX20561-12Z 24-bit (analog-to-digital and digital-to-analog)

The optical drive does not respond to commands from the computer.

Error Messages

If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared.
D A T A E R R O R The hard drive cannot read

the data.

A U X I L I A R Y D E V I C E F A I L U R E The touch
pad or external mouse may be faulty. For an external mouse, check the cable connection. Enable the Pointing Device option in the system
D E C R E A S I N G A V A I L A B L E M E M O R Y One or more memory modules may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information.
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D I S K C : F A I L E D I N I T I A L I Z A T I O N The
hard drive failed initialization. Run the hard drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42).
THE FILE BEING COPIED IS TOO LARGE FOR T H E D E S T I N A T I O N D R I V E The file that you
are trying to copy is too large to fit on the disk, or the disk is full. Try copying the file to a different disk or use a larger capacity disk.
D R I V E N O T R E A D Y The operation requires a hard drive in the bay before it can continue. Install a hard drive in the hard drive bay. See your Service Manual at support.dell.com for more information. E R R O R R E A D I N G P C M C I A C A R D The computer cannot identify the ExpressCard. Reinsert the card or try another card. See your Service Manual at support.dell.com for more information. EXTENDED MEMORY SIZE HAS C H A N G E D The amount of memory recorded in
nonvolatile memory (NVRAM) does not match the memory installed in the computer. Restart the computer. If the error appears again, contact Dell (see "Contacting Dell" on page 69).
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? < > | Do not use these characters in filenames. G A T E A20 F A I L U R E A memory module may be loose. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. G E N E R A L F A I L U R E The operating system is

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NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME PROGRAMS AND TRY A G A I N You have too many programs open.
Close all windows and open the program that you want to use.
Click Uninstall. See the program documentation for installation instructions and reinstall the program.
O P E R A T I N G S YS T E M N O T F O U N D
Reinstall the hard drive (see your Service Manual at support.dell.com). If the problem persists, contact Dell (see "Contacting Dell" on page 69).
O P T I O N A L R O M B A D C H E C K S U M The
optional ROM has failed. Contact Dell (see "Contacting Dell" on page 69).
S E C T O R N O T F O U N D The operating system cannot locate a sector on the hard drive. You may have a defective sector or corrupted FAT on the hard drive. Run the Windows error-checking utility to check the file structure on the hard drive. See Windows Help and Support for instructions (click Start Help and Support). If a large number of sectors are defective, back up the data (if possible), and then reformat the hard drive. S E E K E R R O R The operating system cannot find a specific track on the hard drive. S H U T D O W N F A I L U R E A chip on the system
board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42).
A REQUIRED.DLL FILE WAS NOT F O U N D The program that you are trying to
open is missing an essential file. Remove and then reinstall the program. 1 Click the Windows Vista start button Control Panel Programs Programs and Features. Select the program you want to remove.
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TI M E - O F - D A Y C L O C K L O S T P O W E R
System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery. If the problem persists, try to restore the data by entering the system setup program, then immediately exit the program (see your Service Manual at support.dell.com). If the message reappears, contact Dell (see "Contacting Dell" on page 69).
T I M E R C H I P C O U N T E R 2 F A I L E D A chip
on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42).
UNEXPECTED INTERRUPT IN PROTECTED M O D E The keyboard controller may be
malfunctioning, or a memory module may be loose. Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 42).
X:\ IS NOT ACCESSIBLE. NOT READY
T I M E - O F - D A Y C L O C K S T O P P E D The
coin-cell battery that supports the system configuration settings may need to be changed. Connect your computer to an electrical outlet to charge the battery. If the problem persists, contact Dell (see "Contacting Dell" on page 69).

C P U F A N F A I L U R E Processor fan failure.
Replace processor fan. See your Service Manual at support.dell.com. 40
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N O T I M E R T I C K I N T E R R U P T A chip on the
system board might be malfunctioning or system board failure (see "Contacting Dell" on page 69 for assistance).
Troubleshooting Software and Hardware Problems
If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility. To start the Hardware Troubleshooter: Click the Windows Vista Start button and click Help and Support. ,
U S B O V E R C U R R E N T E R R O R Disconnect the USB device. Use external power source for the USB device. N OT IC E - H A R D D R I V E S E L F MONITORING SYSTEM HAS REPORTED
THAT A PARAMETER HAS EXCEEDED ITS NORMAL OPERATING RANGE. D A T A R E G U L A R L Y.
RECOMMENDS THAT YOU BACK UP YOUR

A PARAMETER OUT OF

Type hardware troubleshooter in the search field and press <Enter> to start the search. In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps.
RANGE MAY OR MAY NOT INDICATE A POTENTIAL HARD DRIVE PROBLEM
S.M.A.R.T error, possible hard drive failure.
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Dell Diagnostics CAUTION: Before working inside your
computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.
See your Service Manual at support.dell.com to review your computers configuration information, and ensure that the device that you want to test displays in the system setup program and is active. Start the Dell Diagnostics from your hard drive or from the Dell Drivers and Utilities media.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in Lockups and Software Problems (see "Lockups and Software Problems" on page 47) and run the Dell Diagnostics before you contact Dell for technical assistance. It is recommended that you print these procedures before you begin. NOTICE: The Dell Diagnostics works only on Dell computers. NOTE: The Dell Drivers and Utilities media is optional and may not ship with your computer. 42
Starting the Dell Diagnostics From Your Hard Drive
NOTE: If your computer cannot display a screen image, see "Contacting Dell" on page 69. 1 Ensure that the computer is connected to an electrical outlet that is known to be working properly. Turn on (or restart) your computer. When the DELL logo appears, press <F12> immediately. Select Diagnostics from the start menu and press <Enter>.

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Troubleshooting NOTICE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop, and then shut down your computer and try again. NOTICE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media. 4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive, and follow the instructions on the screen.
Starting the Dell Diagnostics From the Dell Drivers and Utilities Media
Insert the Drivers and Utilities media. Shut down and restart the computer. When the DELL logo appears, press <F12> immediately. NOTICE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again. NOTICE: The next steps change the boot sequence for one time only. On the next start-up, the computer starts according to the devices specified in the system setup program. When the boot device list appears, highlight CD/DVD/CD-RW and press <Enter>. Select the Boot from CD-ROM option from the menu that appears and press <Enter>. 43
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Troubleshooting Type 1 to start the CD menu and press <Enter> to proceed. Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version that is appropriate for your computer. When the Dell Diagnostics Main Menu appears, select the test that you want to run, and follow the instructions on the screen. If an error message appears on the screen, write down the exact message. This message may help support personnel to diagnose and fix the problem(s). If an error message occurs in a program, see the program documentation. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view.

Troubleshooting Tips

Follow these tips when troubleshooting your computer: If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed (see your Service Manual at support.dell.com). If a device does not work, ensure that the device is properly connected.
Power Problems CAUTION: Before working inside your
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Troubleshooting Reseat the memory modules (see your Service Manual at support.dell.com) to ensure that your computer is successfully communicating with the memory. Run the Dell Diagnostics (see "Dell Diagnostics" on page 42).
Lockups and Software Problems CAUTION: Before working inside your
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS
Reseat the memory modules (see your Service Manual at support.dell.com) to ensure that your computer is successfully communicating with the memory. Ensure that you are following the memory installation guidelines (see your Service Manual at support.dell.com). Ensure that the memory you are using is supported by your computer. For more information about the type of memory supported by your computer, see "Memory" on page 22. Run the Dell Diagnostics (see "Dell Diagnostics" on page 42).
The computer does not start up
ENSURE THAT THE POWER CABLE IS
FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET
The computer stops responding
NOTICE: You may lose data if you are unable to perform an operating system shutdown.
TU R N T H E C O M P U T E R O F F If you are
unable to get a response by pressing a key on your keyboard or moving your mouse, press the power button for at least 8 to 10 seconds (until the computer turns off), and then restart your computer. 47
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A program stops responding

END THE PROGRAM

1 Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager, and click the Applications tab. Click to select the program that is no longer responding, and click End Task.
A program is designed for an earlier Microsoft Windows operating system
RUN THE PROGRAM COMPATIBILITY WIZARD
The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows Vista operating system environments. 1 Click Start Control Panel Programs Use an older program with this version of Windows. In the welcome screen, click Next. Follow the instructions on the screen.
A program crashes repeatedly
NOTE: Most software includes installation instructions in its documentation or the media (CD or DVD).
CHECK THE SOFTWARE D O C U M E N T A T I O N If necessary, uninstall
and then reinstall the program.
A solid blue screen appears
TU R N T H E C O M P U T E R O F F If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press the power button for at least 8 to 10 seconds (until the computer turns off), and then restart your computer.

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Other software problems

CHECK THE SOFTWARE DOCUMENTATION
OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION
BACK UP YOUR FILES IMMEDIATELY
Use a virus-scanning program to check the hard drive, CDs, or DVDs Save and close any open files or programs and shut down your computer through the Start menu
Ensure that the program is compatible with the operating system installed on your computer. Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. Ensure that the program is installed and configured properly. Verify that the device drivers do not conflict with the program. If necessary, uninstall and then reinstall the program.
Dell Technical Update Service
The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications. To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate.
The Dell Support Center helps you find the service, support and system-specific information you need. For more information about Dell Support Center and available support tools, click the Services tab at support.dell.com. 49
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Troubleshooting Click on the icon in the taskbar to run the application. The home page provides links to access: Self Help (Troubleshooting, Security, System Performance, Network/Internet, Backup/ Recovery, and Windows Vista) Alerts (technical support alerts relevant to your computer) Assistance from Dell (Technical Support with DellConnect, Customer Service, Training and Tutorials, How-To Help with Dell on Call, and Online Scan with PCCheckUp) About Your System (System Documentation, Warranty Information, System Information, Upgrades & Accessories) For more information on Dell Support Center, see the Dell Technology Guide. It is available in Windows Help and Support (Start Help and Support) and at Dell Support Website (support.dell.com).
The top of the Dell Support Center home page displays your systems model number along with its service tag and express service code.
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Reinstalling Software

Drivers
If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver. Click the Windows Vista Start button and right-click Computer. Click Properties Device Manager. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue. Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon. , If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver (see "Reinstalling Drivers and Utilities" on page 51).

Manually Reinstalling Drivers
After extracting the driver files to your hard drive as described in the previous section: Click the Windows Vista Start button and right-click Computer. Click Properties Device Manager. ,
NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager. Double-click the type of device for which you are installing the driver (for example, Audio or Video). Double-click the name of the device for which you are installing the driver. Click the Driver tab Update Driver Browse my computer for driver software. 53
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Reinstalling Software Click Browse and browse to the location to which you previously copied the driver files. When the name of the appropriate driver appears, click the name of the driver OK Next. Click Finish and restart your computer.
Using Microsoft Windows System Restore
The Windows operating systems provide a System Restore option that allows you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. Any changes that System Restore makes to your computer are completely reversible. NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view. NOTE: Set your Dell computer to the Windows Classic view.
You can restore your operating system in the following ways: Microsoft Windows System Restore returns your computer to an earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and preserving data files. If you received the Operating System media with your computer, you can use it to restore your operating system. However, using the Operating System media also deletes all data on the hard drive. Use the media only if System Restore did not resolve your operating system problem.

How to remove and replace parts How to configure system settings How to troubleshoot and solve problems
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Finding Information Document/Media/Label Dell Technology Guide The Dell Technology Guide is available at support.dell.com. Microsoft Windows License Label Your Microsoft Windows License is located on your computer. Contents About your operating system Using and maintaining devices Understanding technologies such as RAID, Internet, Bluetooth wireless technology, e-mail, networking, and more. Provides your operating system product key.
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Getting Help

Obtaining Assistance
CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets. Follow the safety instructions that shipped with your computer. If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem: 1 See "Troubleshooting Tips" on page 44 for information and procedures that pertain to the problem your computer is experiencing. See "Dell Diagnostics" on page 42 for procedures on how to run Dell Diagnostics. Fill out the "Diagnostics Checklist" on page 68. 4 Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 64 for a more extensive list of Dell Support online. If the preceding steps have not resolved the problem, see "Contacting Dell" on page 69. NOTE: Call Dell Support from a telephone at or near the affected computer so that the support staff can assist you with any necessary procedures. NOTE: Dell's Express Service Code system may not be available in all countries. When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open
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Getting Help the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions. For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 64. NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

IEEE 1394 connector description, 10 Internet connecting, 17

license label, 61

End User License Agreement (EULA), 60 ergonomics information, 60 Express Service Code, 59
media Drivers and Utilities, 59 memory troubleshooting, 46
finding information, 59 72
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network connector description, 11 networks connecting, 17 Notebook System Software, 59
regulatory information, 60 reinstalling drivers and utilities, 51 software, 51
operating system media, 55 operating system product key, 61 S.M.A.R.T, 41 safety information, 60 security cable slot description, 11 Service Manual, 6061
phone numbers, 69 power power light conditions, 44 troubleshooting, 44
Service Tag, 59 setup computer, 15 quick setup, 15
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Index software problems, 48 reinstalling, 51 troubleshooting, 4849 updates, 49 specifications AC adapter, 30 all, 21 audio, 25 battery, 28 communications, 24 display, 26 environmental, 31 keyboard, 27 memory, 22 physical, 31 ports and connectors, 23 processor, 21 system information, 22 touch pad, 28 video, 25 support, 63 contacting Dell, 69 DellConnect, 64 online services, 64 regional, 64 technical support and customer service, 64 support information, 60
Terms and Conditions, 60 track stick/touch pad buttons description, 8 troubleshooting, 33, 60 blue screen, 48 computer not responding, 47 Dell Diagnostics, 42 error messages, 33 memory, 46 power, 44 power light conditions, 44 program crashes, 47
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Index troubleshooting (continued) programs and Windows compatibility, 48 software, 4749 tips, 44 Windows Vista Program Compatibility wizard, 48 wizards Program Compatibility wizard, 48
updates software and hardware, 49

view back, 10 front, 78

warranty information, 60 Windows License label, 61 75
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