HP Pavilion ze5600 Notebook PC HP Pavilion ze5500 Notebook PC HP Pavilion ze5400 Notebook PC HP Pavilion ze5300 Notebook PC HP Pavilion ze5200 Notebook PC HP Pavilion ze4700 Notebook PC HP Pavilion ze4600 Notebook PC HP Pavilion ze4500 Notebook PC HP Pavilion ze4400 Notebook PC HP Pavilion ze4300 Notebook PC HP Pavilion ze4200 Notebook PC HP Pavilion ze4100 Notebook PC HP Compaq nx9010 Notebook PC HP Compaq nx9008 Notebook PC HP Compaq nx9005 Notebook PC HP Compaq nx9000 Notebook PC Compaq Evo Notebook N1050v Series Compaq Evo Notebook N1010v Series Compaq Presario 2500 Series Mobile PC Compaq Presario 2100 Series Mobile PC Compaq Presario 1100 Series Mobile PC
(All Models use technology code KE)

Service Manual

Copyright 2003, 2004 Hewlett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel, Celeron, and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Service Manual Fourth Edition April 2004 First Edition January 2003 Document Part Number: 319733-004

Contents

Introduction.... vii Product Information.... 1-1
Features.... 1-8 Operation..... 1-14 Specifications..... 1-18 Internal Design..... 1-24
Removal and Replacement.... 2-1
Disassembly Flowchart.... 2-3 Removing the Battery.... 2-4 Removing an SDRAM Module... 2-5 Removing the Wireless LAN Mini PCI Card... 2-7 Removing the Hard Disk Drive... 2-9 Recovering the Factory Software... 2-11 Replacing Small Parts.... 2-12 Removing the Keyboard Cover.... 2-13 Removing the Speaker Assembly.... 2-15 Removing the Keyboard.... 2-16 Removing the Switchboard PCA... 2-19 Removing the CD/DVD Drive.... 2-20 Removing the Display Assembly... 2-23 Removing the Top Case.... 2-26 Removing the Floppy Drive.... 2-32 Removing the Infrared (I/R) PCA.... 2-36 Removing the Audio PCA..... 2-38 Removing the Heat Sink (with Fan).... 2-40 Removing the CPU Module.... 2-44 Removing the RJ11/1394 Connector Module... 2-48 Removing the Motherboard.... 2-50 Replacing Components on a Bottom Case.... 2-59 Repairing the BIOS IC.... 2-61 Removing Other Components... 2-63
Troubleshooting and Diagnostics... 3-1
Support Service Partners..... 3-2 Troubleshooting..... 3-3 Diagnostic Tools..... 3-18
Replaceable Parts.... 4-1 Reference Information... 5-1
Password Removal Policy.... 5-2 Hewlett-Packard Display Quality Statement... 5-3 Service Notes and Obsolete Parts.... 5-5

Figures

Figure 1-1. Front View..... 1-8 Figure 1-2. Back View..... 1-9 Figure 1-3. Bottom View..... 1-10 Figure 1-4. Front View.... 1-11 Figure 1-5. Back View.... 1-12 Figure 1-6. Bottom View..... 1-13 Figure 1-7. Resetting the Notebook.... 1-17 Figure 1-8. Replaceable Module Diagram... 1-24 Figure 2-1. Disassembly Flow.... 2-3 Figure 2-2. Removing the Battery.... 2-4 Figure 2-3. Removing an SDRAM Module... 2-5 Figure 2-4. Removing an SDRAM Module... 2-6 Figure 2-5. Removing the Mini PCI Card.... 2-7 Figure 2-6. Removing the Mini PCI Card.... 2-8 Figure 2-7. Removing the Hard Disk Drive... 2-9 Figure 2-8. Removing the Hard Disk Drive Tray... 2-10 Figure 2-9. Removing the Keyboard Cover.... 2-14 Figure 2-10. Disconnecting the Speaker Cable.... 2-14 Figure 2-11. Removing the Speaker Assembly.... 2-15 Figure 2-12. Removing the Keyboard... 2-17 Figure 2-13. Removing the Switchboard PCA... 2-18 Figure 2-14. Removing the Switchboard PCA... 2-19 Figure 2-15. Removing the CD/DVD Drive... 2-21 Figure 2-16. Removing the CD/DVD Drive... 2-22 Figure 2-17. Removing the Display Assembly.... 2-24 Figure 2-18. Removing the Top Case.... 2-27 Figure 2-19. Removing the Top Case Screws... 2-29 Figure 2-20. Removing the Top Case Screws... 2-30 Figure 2-21. Removing the Top Case.... 2-31 Figure 2-22. Removing the Floppy Drive.... 2-33 Figure 2-23. Removing the Floppy Drive.... 2-35 Figure 2-24. Removing the I/R PCA.... 2-37 Figure 2-25. Removing the Audio PCA.... 2-39 Figure 2-26. Removing the Heat Sink (with Fan)... 2-41 Figure 2-27. Removing the Heat Sink (with Fan)... 2-43 Figure 2-28. Intel CPU Module Removal.... 2-45 Figure 2-29. AMD CPU Module Release.... 2-47 Figure 2-30. AMD CPU Module Removal.... 2-38 Figure 2-31. AMD CPU Module Installation.... 2-39 Figure 2-32 Removing the CPU Module.... 2-39 Figure 2-33. Removing the RJ11/1394 Connector Module... 2-49 Figure 2-34. Removing the Motherboard... 2-51 Figure 2-35. Removing the Hard Disk Drive Guide... 2-53

HP Pavilion ze4700

Processor Memory Display AMD Athlon (1.91-, and 2.08-GHz) Up to GB (1024 MB) SDRAM using 512-MB modules. At least 128 MB SDRAM preinstalled. 15.0-inch XGA (1024 x 768) or SXGA+ (1400 x 1050) or 14.1-inch XGA (1024 x 768) active-matrix TFT ATI Mobiltiy radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off

HP Pavilion ze4600

Processor Memory Display Video AMD Athlon (1.47-, 1.53-, 1.67-, 1.8-, 2.2-, and 2.08-GHz) Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 128 MB SDRAM preinstalled. 15.0-inch XGA (1024 768) or SXGA+ (1400 1050) or 14.1-inch XGA (1024 768) active-matrix TFT ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off

HP Pavilion ze4500

Processor AMD Athlon (1.67-, 1.8-, 2.2-, and 2.0-GHz) Intel Celeron (2.4-GHz) Memory Display Video Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 128 MB SDRAM preinstalled. 15.0-inch XGA (1024 768) or 14.1-inch XGA (1024 768) active-matrix TFT ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off

HP Pavilion ze4400

Processor Memory Display Video AMD Athlon (1.47-, 1.53-, 1.67-, 1.8-, 2.2-, and 2.0-GHz) Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 128 MB SDRAM preinstalled. 15.0-inch XGA (1024 768) or 14.1-inch XGA (1024 768) active-matrix TFT ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability Windows XP Professional or Home preinstalled. On, Standby, Hibernate, Off

HP Pavilion ze4300

Processor Mobile Intel Pentium 4-M (1.8-, 2.0-, 2.2-, and 2.4-GHz) Intel Celeron (1.8-, 2.0-, and 2.2-GHz) AMD Athlon (1.47-, 1.53-, 1.67-, 1.8-, 1.87-, and 2.0-GHz) Memory Display Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 128 MB SDRAM preinstalled. 15.0-inch XGA (1024 768) or SXGA+ (1400 1050) or 14.1-inch XGA (1024 768) active-matrix TFT ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off

HP Compaq nx9000

Processor Memory Display Video AMD Athlon (1.8- or 2.0-GHz) Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 256 MB SDRAM preinstalled. 15.0-inch XGA (1024 768) or SXGA+ (1400 1050) active-matrix TFT ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off
Compaq Evo Notebook N1050v
Processor Mobile Intel Pentium 4-M (1.8-GHz) Intel Celeron (1.6-GHz) Memory Display Video Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 256 MB SDRAM preinstalled. 15.0-inch XGA (1024 768) or 14.1-inch XGA (1024 768) active-matrix TFT ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability. Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off
Compaq Evo Notebook 1010v
Processor Memory Display Video Intel Celeron (1.6-GHz) Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 128 MB SDRAM preinstalled. 14.1-inch XGA (1024 768) active-matrix TFT ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off

Compaq Presario 2500

Processor Mobile Intel Pentium 4 (2.0-, 2.3-, 2.4-, 2.53-, 2.66-, 2.8-, and 3.06-GHz) Intel Celeron (2.6- and 2.8-GHz) Memory Display Video Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 256 MB SDRAM preinstalled. 15.0-inch XGA (1024 768) or SXGA+ (1400 1050) or 14.1-inch XGA (1024 768) active-matrix TFT ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off

Compaq Presario 2100

Processor Intel Pentium 4-M (1.8-, 1.9-, 2.0-, and 2.2-GHz) Intel Pentium 4-D (2.53-GHz) Intel Celeron (1.6-, 1.7-, 1.8-, 2.0-, and 2.4-GHz) AMD Athlon (1.46-, 1.53-, 1.67-, and 1.8-GHz ) AMD Athlon XP-M (1.87-, 2.0-GHz) Memory Display Video Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 128 MB SDRAM preinstalled. 15.0-inch XGA (1024 768) or SXGA+ (1400 1050) or 14.1-inch XGA (1024 768) active-matrix TFT ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off

Compaq Presario 1100

Processor Memory Display Video Operating System Power States Intel Celeron (1.6- and 1.8-GHz) Up to 512 MB SDRAM using 256-MB modules. At least 256 MB SDRAM preinstalled. 15.0-inch XGA (1024 768) or SXGA+ 1400 1050) or 14.1-inch XGA (1024 768) active-matrix TFT ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off

Processor and Bus Architecture (continued)
Compaq Evo Notebook N1050v: 1.8-GHz Mobile Intel Pentium 4 Processor-M with Intel Speed Step technology, 512-KBL2 cache, and 1.2- to 1.3-V core low-power processor with 400-MHz processor system bus -or1.6-GHz Intel Celeron processor with 256-KB L2 cache and 1.45-V core low-power processor with 133-MHz processor system bus Compaq Evo Notebook N1010v: 1.6-GHz Intel Celeron processor with 256-KB L2 cache and 1.45-V core low-power processor with 133-MHz processor system bus Compaq Presario 2500: 1.8-, 2.0-, 2.4-, 2.53-, 2.66-, or 2.80-GHz Intel Desktop Pentium 4 processor-D with Intel Speed Step technology, 512-KB L2 cache, and 1.2- to 1.3-V core low-power processor with 400-MHz processor system bus Compaq Presario 2100: 1.8-, 1.9-, 2.0-, or 2.2-GHz Mobile Intel Pentium 4 Processor-M with Intel Speed Step technology, 512-KB L2 cache, and 1.2- to 1.3-V core low-power processor with 400-MHz processor system bus -or2.53-GHz Intel Desktop Pentium 4 processor-D with Intel Speed Step technology, 512-KB L2 cache, and 1.2- to 1.3-V core low-power processor with 400-MHz processor system bus -or1.6-, 1.7-, 1.8-, or 2.0-GHz Intel Celeron processor with 256-KB L2 cache and 1.45-V core low-power processor with 133-MHz processor system bus -or1.46-, 1.53-, 1.67-, or 1.80-GHz AMD Athlon processor with 256-KB L2 cache and 1.45-V core low-power processor with 133-MHz processor system bus Compaq Presario 1100: 1.6- or 1.8-GHz Intel Celeron processor with 256-KB L2 cache and 1.45-V core low-power processor with 133-MHz processor system bus
14.1-inch XGA (1024 768), or 15.0-inch XGA (1024 768) or SXGA+ (1400 1050) active-matrix (TFT) LCD display Hardware 3D acceleration, hardware DVD acceleration External monitors up to resolution, 16M colors, and at least 85 Hz refresh rate (only 60 Hz at 1400 1050). Refresh rate and clarity may vary depending on monitor, resolution, and color depth ATI Mobility Radeon graphics accelerator with 16-, 32-, or 64-MB DDR graphics memory, 4x AGP graphics capability Dual display capability (depends on operating system support) Rechargeable lithium-ion (14.8 Vdc) or nickel-metal-hydride (9.6 Vdc) battery with LED charge-level gauge Battery life: up to 3 (Li ion) or 2 (NiMH) hours typical (varies with model, usage, and power settings) Fast battery recharge: 2 hours when system is off, 3 hours when system is on. Low-battery warning Suspend/resume capability Universal AC adapter: 100240 Vac (50/60 Hz) input, 19 Vdc output, or 75 W

To create the Utility partition without installing the factory software, select Advanced, and then select not to install the operating system. If the hard disk is partitioned into several logical drives, you can install the factory software on drive C without affecting other drives. select Advanced and then select to restore only the C partition.
7. When prompted to reboot the notebook, press ctrl+alt+del, and then follow any instructions that appear. 8. When the operating system has been installed and while Windows is running, replace the OS CD with the Driver Recovery CD. If autorun is not enabled, select Start > Run. Then type D:\SWSETUP\APPINSTL\SETUP.EXE (assuming D: is your drive designation), and then press enter. 9. Follow the on-screen instructions for installing the drivers. 10. After the drivers have been installed, the application software may be installed.

Replacing Small Parts

The user can replace the following small parts. Table 2-4. Replacing Small Parts Part
Rubber screw plugs, display (on display bezel) Door, Mini PCI

Replacement Procedure

Insert a small flat-blade screwdriver under the rubber screw plug and pry it loose. To replace, firmly press the adhesive side of the screw plug into the recess. On the bottom of the notebook, loosen the screws that secure the Mini PCI door to the bottom case, and then remove the door. On the bottom of the notebook, loosen the screws that secure the SDRAM module door to the bottom case, and then remove the door. Insert a small flat-blade screwdriver under the foot and pry it loose. To replace, firmly press the adhesive side of the foot into the recess. Grasp the rubber docking port cover with your fingers and gently remove it. To replace, firmly press the docking port cover into the opening in the bottom case. Insert a small flat-blade screwdriver at the top of the cover and gently pry it loose. To replace, insert the cover into the modem port opening.

Door, memory

Feet, rubber (on bottom of notebook) Rubber cover, docking port (ze4500 only) Cover, modem port
Removing the Keyboard Cover
Required Equipment 1 Phillips screwdriver Small flat-blade screwdriver

Removal Procedure

1. Unplug the AC adapter, if present, and then remove the battery. 2. Remove the two M2.54.0mm hinge cover screws that secure the keyboard cover to the rear of the notebook. 3. Carefully insert a flat-blade screwdriver blade under the keyboard cover near the right end, then near the center, then near the left end, and then gently lift up the center of the cover. Gently pry up the hinge covers if needed, being careful not to damage the plastics or wireless antenna underneath.

CAUTION: Be careful not to damage the antenna PCA that is connected to the left and right display assembly hinges. Damaging either antenna PCA can degrade notebook performance.
4. If necessary, while holding the center of the cover, carefully insert the flat-blade screwdriver under the right side of the display assembly hinge, gently pry up, and then lift the cover out. This procedure might need to be repeated on the left side of display assembly hinge to completely remove the cover.
Figure 2-9. Removing the Keyboard Cover
NOTE: When removing the keyboard cover on HP Pavilion 5300 and 5200, HP Compaq nx9010, and Compaq Presario 2500 models, disconnect the speaker cable as indicated in Figure 2-10.
Figure 2-10. Disconnecting the Speaker Cable
Reassembly Note Insert the tabs on the left- and right-center of the panel into the mating slots under the keyboard, and then press the panel into place.
Removing the Speaker Assembly
NOTE: The following speaker assembly removal procedures apply only to HP Pavilion 4x00, HP Compaq nx9005 and nx9000, Compaq Evo Notebook N1050v and N1010v, and Compaq Presario 2100 and 1100 Series notebooks. The HP Pavilion ze5x00, HP Compaq nx9010 and nx9008, and Compaq Presario 2500 Series notebook speakers are integrated into the top case. Refer to the Removing the Top Case section later in this chapter for procedures on removing the top case and speakers on the HP Pavilion 5x00, HP Compaq nx9010 and nx9008, and Compaq Presario 2500 Series notebooks.
1. Unplug the AC adapter, if present, and then remove the battery. 2. Remove the keyboard cover (page 2-13). 3. Remove the M2.56.0mm screw that secures the speaker assembly to the top case. 4. Disconnect the 4-wire cable from the switchboard PCA.
Figure 2-11. Removing the Speaker Assembly

Removing the Keyboard

1. Unplug the AC adapter, if present, and then remove the battery. 2. Remove the keyboard cover (page 2-13). 3. Remove the four M2.54.0mm screws that secure the keyboard to the top case. 4. Lift up on the keyboard at the switchboard PCA end, and then pull it toward the display assembly to release the tabs from the top case. 5. Turn the keyboard over, and then disconnect the motherboard cable. 6. Remove the keyboard.

Reassembly Notes

CAUTION: Do not excessively bend or fold the keyboard cable. Excessive flexing can damage the keyboard cable connectors.

Removing the Heat Sink (with Fan)
NOTE: This section applies only to HP Pavilion 4x00, HP Compaq nx9005 and nx9000, Compaq Evo Notebook N1050v and N1010v, and Compaq Presario 2100 and 1100 models. Required Equipment 0 Phillips screwdriver Removal Procedure
3. Remove the three M2.54.0mm retaining screws. 4. Lift up on the heat sink (with fan), and then disconnect the fan cable from the motherboard.
Figure 2-26. Removing the Heat Sink (with Fan)
CAUTION: Do not spin the fan blades with your finger or you could damage the fans bearings.
Reassembly Notes If the thermal pad is damaged, use a sharp knife or scraper to carefully remove it from the heat sink, and then attach a new thermal pad. Install the heat sink screws in this order:
1. Install all 3 screws lightly. 2. Fully tighten the screws in the order marked on the heat sink.
NOTE: This section applies only to HP Pavilion 5x00, HP Compaq nx9010 and HP nx9008, and Compaq Presario 2500 models. Required Equipment 0 Phillips screwdriver Removal Procedure
3. Disconnect the 2 fan cables from the motherboard. 4. Remove the 4 retaining M2.05.0mm screws in the 1, 2, 3, 4 sequence stamped on the heat sink. 5. Lift up on the heat sink (with fan).
Figure 2-27. Removing the Heat Sink (with Fan)
1. Install all 4 screws lightly. 2. Fully tighten the screws in the order stamped on the heat sink.

Removing the CPU Module

(Authorized Service Providers Only)
Required Equipment Small flat-blade (3mm) screwdriver NOTE: This section applies only to HP Pavilion 4x00, HP Compaq nx9005 and nx9000, Compaq Evo Notebook N1050v and N1010v, and Compaq Presario 2100 and 1100 models.
Hard disk drive (page 2-9) Keyboard cover (page 2-13) Keyboard (page 2-16) Switchboard PCA (page 2-19) Display assembly (page 2-23) Top case (page 2-26) Heat sink (page 2-40)
3. Depending on model configuration, an Intel or an AMD CPU module mey be installed. For models using an AMD CPU, proceed to step 4. On models using an Intel CPU, proceed with the following substeps: a. Turn the lock screw one-half turn counterclockwise (you should here a light snap) to release the CPU module ( see Figure 2-28). b. Carefully lift the CPU module off the socket on the motherboard.
Figure 2-28. Intel CPU Module Removal
CAUTION: Each time you install a new CPU module, you must also replace the heat sinks thermal pad to maintain optimum heat transfer. Use a sharp knife or scraper to carefully remove the old thermal pad from the heat sink, and then attach the new thermal pad. c. To install, carefullu insert the CPU module into the motherboard (the CPU module is keyed for installation and can be inserted only one way). d. Turn the lock screw one-half turn clockwise to secure the CPU module.

6. Disconnect the 1394 cable from the motherboard. 7. Remove the M2.56.0mm screw that secures the RJ11/1394 connector module to the bottom case. 8. Remove the RJ11/1394 connector module.
Figure 2-33. Removing the RJ11/1394 Connector Module
HP Pavilion 5x00, HP Compaq nx9010 HP nx9008, and Compaq Presario 2500 Models

Removing the Motherboard

NOTE: Before Replacing the Motherboard If possible, record the computers electronic serial number before you replace the motherboard. You will then store the electronic serial number in the EEPROM on the new motherboard using the Service Utility floppy disk. 1. 2. 3. 4. Download the notebook service package from the Partnership Web site (see page vii), and create a Service Utilities floppy disk as described in the packages Readme file. Plug in an AC adapter. Insert the Service Utilities floppy disk in the floppy drive. Turn on the notebook. When the HP logo appears (on either the built-in display or the external monitor), press esc to display the boot menu, then choose Removable Device and boot from the floppy disk. Select the Serial Number option from the boot menu. When prompted, type A for the automatic update option. This stores the current system data from the old motherboard on the floppy disk.
Hard disk drive (page 2-9) Keyboard cover (page 2-13) Keyboard (page 2-16) CD/DVD drive (page 2-20) Display assembly (page 2-23) Top case (page 2-26) Floppy drive (page 2-32) Heat sink (page 2-40)
CAUTION: Wireless Models Be careful when removing and attaching antenna cables. Damage to cables or connectors can degrade performance.
3. Wireless models only: Remove the Mini PCI door and unplug the 2 antenna cables from the Mini PCI card. Do not remove the Mini PCI card at this time. 4. Remove the four M2.54.0mm screws (indicated by the small arrows in Figure 2-34) that secure the motherboard to the bottom case. 5. From the back of the notebook, remove the 6 standoffs (2 each from the external monitor port, serial port, and parallel port). 6. Remove the antenna cable from the metal holder on the motherboard. 7. For some HP Pavilion 4700 and 4600 models and some HP Compq nx9005 models: Disconnect the fan cable (large arrow) from the motherboard, remove the screw securing the fan to the base, and remove the fan. 8. Carefully lift the motherboard out of the bottom case. 9. If present, remove the modem port cover.
Figure 2-34. Removing the Motherboard
NOTE: This section applies only to HP Pavilion 5x00, HP Compaq nx9010, HP nx9008, and Compaq Presario 2500 models. Required Equipment 1 Phillips screwdriver Removal Procedure NOTE: Before Replacing the Motherboard If possible, record the computers electronic serial number before you replace the motherboard. You will then store the electronic serial number in the EEPROM on the new motherboard using the Service Utility floppy disk. 1. 2. 3. 4. Download the notebook service package from the Partnership Web site (see page vii), and create a Service Utilities floppy disk as described in the packages Readme file. Plug in an AC adapter. Insert the Service Utilities floppy disk in the floppy drive. Turn on the notebook. When the HP logo appears (on either the built-in display or the external monitor), press esc to display the boot menu, and then choose Removable Device and boot from the floppy disk. Select the Serial Number option from the boot menu. When prompted, type A for the automatic update option. This stores the current system data from the old motherboard on the floppy disk.

Declared to be caused by customer abuse.
If drive case is damaged, drive may not operate properly. Check notebook and drive for evidence of customer abuse.

Files corrupted

Run virus scan program. Check hard disk using Tools tab in disks Properties sheet. Test hard disk drive with e-Diagtools diagnostics. Back up files if possible, then use Recovery CDs to reformat hard disk and reinstall factory software.
Disk capacity less than normal
Check hard disk using Tools tab in disks Properties sheet. Check partitions using Control Panel, Administrative Tools, and Computer Management under Storage. Use Recovery CDs to reformat hard disk and reinstall factory software.
Disks reported capacity is less than actual size
Hard disk allocates approximately 20 MB to diagnostic software. This space is unavailable for other uses, and not included in hard disk capacity reported by Windows.
Floppy drive General problems No response from floppy drive. Floppy drive Motherboard CD/DVD drive Particular CD or DVD not playing properly Check disk for proper insertion, dirt, or damage. Clean with soft cloth or replace as needed. If CD was created on CD-RW drive, try using HP certified media. Read and write quality can vary for other media. Cannot read any CD or DVD Restart notebook. Make sure CD/DVD drive is installed properly. DVD may be double-sided. Movie may be paused. Press Play button. CD/DVD drive Make sure floppy drive is installed and connected correctly.

DVD movie stops playing

Region Code error
DVDs contain embedded regional codes that prevent them from playing outside region in which they are sold. This error occurs when trying to play DVD intended for different region. NOTE: Most DVD drives allow region code to be changed only a limited number of times (usually no more than 4). When this limit is reached, last change is hard-coded on DVD drive, and is permanent. Refer to DVD player software help for details.
HP warranty does not cover expense of correcting this situation.
System Error: Unable to read drive message
Make sure disk is clean, undamaged, and inserted correctly. Clean with soft cloth or replace as needed. Wait 5 to 10 seconds after closing tray before pressing Play. Restart notebook.

CD/DVD drive Motherboard

Make sure CD/DVD drive is installed properly.
No DVD or CD-RW software on notebook All DVD play is erratic
If software was removed, use the Recovery CDs to reinstall factory software. Some DVDs include software called PC Friendly. This software can cause errors or erratic play. If needed, uninstall PC Friendly and restart notebook.

The following table lists POST messages and explanations for reported problems If the system fails after you make changes in BIOS Setup, reset the notebook, enter BIOS Setup, and install the defaults or correct the error. Table 3-5 POST Messages Message

0200 Failure Fixed Disk

Fixed (hard) disk is not working or not configured properly Make sure the hard disk is installed properly Run BIOS Setup and make sure the hard disk type is correctly identified Stuck key on keyboard Keyboard is not working Keyboard controller failed the test Might require replacing the motherboard (contains the keyboard controller) Unlock the system to proceed Monitor type is not correctly identified in BIOS Setup Shadow RAM failed at offset nnnn of the 64k block at which the error was detected System RAM failed at offset nnnn of the 64k block at which the error was detected Extended memory is not working or not configured properly at offset nnnn Update to the latest BIOS version CMOS clock battery indicator shows that the CMOS battery is dead Connect the AC adapter for at least 24 hours, and then run BIOS Setup to reconfigure the system System CMOS has been corrupted or modified incorrectly, perhaps by an application that changes CMOS data In response, the BIOS has installed the default Setup values Use BIOS Setup to modify these values if needed If the error persists, check the system battery Connect the AC adapter for at least 24 hours; replace the motherboard Timer test failed Replace the motherboard Real-time clock failed the BIOS test Might require replacing the motherboard BIOS found the date or time to be out of range, and then reset the real-time clock You might need to use BIOS Setup to reset the legal date Previous POST did not complete successfully POST loads default values and offers to run BIOS Setup If the failure was caused by incorrect values that are not corrected, the next boot will likely fail This error is cleared the next time the system is booted Memory size found by POST differed from that specified in CMOS Drive A: is present but fails the BIOS POST diskette tests Make sure the drive is defined with the proper diskette type in BIOS Setup, and that the drive is connected correctly Type of floppy drive A: not correctly identified in BIOS Setup
0210 Stuck key 0211 Keyboard error 0212 Keyboard Controller Failed 0213 Keyboard locked Unlock key switch 0220 Monitor type does not match CMOSRun SETUP 0230 Shadow RAM Failed at offset: nnnn 0231 System RAM Failed at offset: nnnn 0232 Extended RAM Failed at offset: nnnn 0250 System battery is deadReplace and run SETUP 0251 System CMOS checksum badDefault configuration used
0260 System timer error 0270 Real time clock error 0271 Check date and time settings 0280 Previous boot incompleteDefault configuration used 0281 Memory Size found by POST differed from CMOS 02B0 Diskette drive A error
02B2 Incorrect Drive A typerun SETUP

Parity Check 2 nnnn

Press <F1> to resume, <F2> to Setup, <F3> for previous
Displayed after any recoverable error message Press <F1> to start the boot process or <F2> to enter BIOS Setup and change the settings Press <F3> to display the previous screen (usually an initialization error of an Option ROM, such as an add-on card) Write down and follow the information shown on the screen Optional message displayed during POST PS/2 mouse identified System BIOS copied to shadow RAM Displays the address nnnn of the upper limit of Upper Memory Blocks (UMB), indicating released segments of the BIOS that can be reclaimed by a virtual memory manager Video BIOS copied to shadow RAM
Press <F2> to enter Setup PS/2 Mouse System BIOS shadowed UMB upper limit segment address: nnnn Video BIOS shadowed
Sycard PCCtest 450/460 PC Card (Optional)
The PCCtest 450 and 460 cards (version 105) from Sycard Technology are the only recommended diagnostic tools that test the functionality of the PCMCIA slots using a PCMCIA card Each is a Type II PC card that works with test software to exercise PCMCIA functions (For details, see the Sycard Technology Web site http://wwwsycardcom/). The PCCtest product contains these components: PCCtest 450 or 460 (revision 1.05) PC card PCCtest 450/460 software disk (Software updates are available at the Sycard Technology Web site) Configuration headers (PC card/16-bit and CardBus/32-bit) that attach to the card
You will also need a CardBus extender card (such as the Sycard PCCextend 70) to avoid wear on the Sycard PCMCIA connector. Use the following tests to check the function of the notebooks PCMCIA slots See the Sycard documentation for details about running the tests.
Table 3-6 Sycard PCCtest Commands Slot All notebook models (PCI 1520) Upper Lower PCMCIA PC card (16-bit) test (PC card configuration header) pct450-v-1-b80 pct450-v-0-b80 CardBus (32-bit) test (CardBus configuration header) testcb-v-1-b80 testcb-v-0-b80
Windows Management Instrumentation (WMI)
The Windows Management Instrumentation is basically sets of rules for accessing information about a notebook WMI allows an application to determine, for example, the operating system being used, which hardware and software components are in the notebook, and possibly whether any of the components need replacing A local or remote application can use the WMI interface to check which hardware and software components are installed on your notebook, and might be able to tell how well they are working or if they need replacement Installing the WMI Package The WMI package is either preinstalled on the notebooks hard disk or can be downloaded from http://wwwhpcom/toptools (the contents are the same in both cases) The package must be properly installed before it can be used To install the WMI preloaded on the hard disk:

1. Start Windows, if it is not already running. 2. Select Start > Programs (or All Programs) > Hewlett-Packard > HP Toptools Agent > Setup.
Using WMI For a complete description of how to use WMI, see the following documentation provided with the notebook: A readme.txt file: select Start > Programs > Hewlett-Packard > HP Toptools Agent > Read me A Windows online help file describing Hewlett-Packards implementation of WMI (group and attribute definitions): select Start > Programs Hewlett-Packard > HP Toptools Agent > HP Toptools Help
Uninstalling the WMI Package
1. Select Start > Programs (or All Programs) > Hewlett-Packard > HP Toptools Agent > Uninstall WMI. 2. Restart the notebook.

BIOS Setup Utility

The BIOS Setup utility provides access to the notebooks basic configuration settings It is independent of the operating system Running the BIOS Setup Utility
1. Close all applications, then restart the notebook: select Start > Turn Off Computer > Restart. (If necessary, you can press ctrl+alt+del to restart.) 2. When the HP logo appears, press F2 to enter the BIOS Setup utility. 3. The pointing devices are not active in BIOS Setup, so you will need to use the keyboard to navigate.
Press the left and right arrow keys to move among menus. Press the up and down arrow keys to move among parameters in a menu. Press F5 or F6 to move through values for the current parameter, or press enter to change a setting.
4. After you select the options you want, press F10 or use the Exit menu to exit BIOS Setup.
If the settings cause a conflict between devices during reboot, the system prompts you to run BIOS Setup, and marks the conflicting settings. NOTE: The listings in the following table are for the initial BIOS release and might differ somewhat for other models
Table 3-7 BIOS Setup Menus and Parameters
All notebook models: Introduced with BIOS version KE.01.04 (Fall 2002)

Main Menu

BIOS Revision System Time System Date Language Internal Hard Disk Extended Memory CPU Serial Number Serial Number PC ID Service ID UUID MAC Address

No No No No No No No

Yes No No No No

No No No No No

No Yes Yes No

319470-001 319477-001 319478-001 319479-001 319480-001 319482-001 319483-001 319484-001
Base Enclosure DF SPS-CASE TOP 3F CPQ FF SPS-CASE, TOP 3F PAV FF SPS-COVER, KEYBOARD W/SPEAKERS CPQ SPS-PROC DT P4 1.8 GHZ SPS-PROC DT P4 2.2 GHZ SPS-DSPLY PANEL 14.1inch XGA PAV SPS-DSPLY PANEL 15.0inch XGA PAV SPS-DSPLY PANEL 15.0inch SXGA PAV SPS-DSPLY PANEL14.1-inch SGA PRES SPS-DSPLY PANEL 15.0inch SGA PRES SPS-DSPLY PANEL 15.0inch SXGA PRES SPS-COVER MEM/MINI PC 3F SPS-FAN 3F SMALL SPS-HEATSINK 3F W/2 FANS SPS-CABLE KIT 3F SPS-DOOR PCMCIA SPS PANEL IR 3F W/IR & BUTTON SPS PANEL IR 3F W/IR & W/O BTN SPS-BD AUDIO CONTROL 3F SPS-BD IR 3F SPS-BD SYSTEM DF SPS-BD SYSTEM FF SPS-COVER DSKT DRV BLANK SPS-BD RJ45/1394 SPS-BD RJ45 SPS-BD SYSTEM DF SPS-BD SYSTEM FF

No No No No No No No No

319486-001 319487-001
319489-001 319490-001 319492-001 319493-001 319494-001 319502-001 319503-001 319504-001 319505-001 319506-001 319507-001 319511-001 319512-001 319513-001 319612-011 319613-001
Yes No No No No No No No No No No No No No No No
319848-001 319849-001 319850-001 320691-001 320692-001 322998-001 322998-001 323099-001 323222-001 323223-001 F4600-60901 F4640-60901
SPS-PROC ATH XP1800+ 1.53-GHz 45W SPS-PROC ATH XP2000+ 1.67-GHz 45W SPS-PROC ATH XP1700+ 1.46-GHz 45W SPS-DRV DSKT 144 MB 3F SPS-DRV HD 80 G (4200 rpm) SPS-CASE TOP 3F CPQ DF SPS-CASE, TOP 3F PAV DF SPS-COVER, KEYBOARD W/SPEAKERS PAV SPS-PROC 24 GHz 400 MHz FSB SPS-PROC 24 GHz 533 MHz FSB AC-Adapter-Ultraslim Delta 75W s/PFC Cover, mem or Mini PCI1F w/ labels Tray, HDD1F Speaker assy1F SPS-KEYBOARD-AR SPS-KEYBOARD-BEL SPS-KEYBOARD-CZ SPS-KEYBOARD-DEN Keybd, FRENCH SPS-KEYBOARD-FC Keybd, GERMAN SPS-KEYBOARD-GRK SPS-KEYBOARD-HE SPS-KEYBOARD-HUN SPS-KEYBOARD-INTL Keybd, ITALIAN Keybd, JAPANESE SPS-KEYBOARD-NO SPS-KEYBOARD-PT SPS-KEYBOARD-RU Keybd, SPANISH SPS-KEYBOARD-SWE

Tables

Table 1-1. Notebook Products....1-1 Table 1-2. Product Comparisons....1-13 Table 1-3. Activating Power Modes...1-18 Table 1-4. Main Status Lights (front of notebook)...1-19 Table 1-5. Keyboard Status Lights....1-19 Table 1-6. Fn Hot Keys.....1-20 Table 1-7. Specifications....1-22 Table 1-8. Accessories....1-25 Table 1-9. Functional Structure Description...1-28 Table 2-1. Removal Cross-Reference...2-1 Table 2-2. Required Equipment....2-2 Table 2-3. Recommended Screw Torque Values...2-2 Table 2-4. Replacing Small Parts (User-Replaceable)...2-9 Table 2-5. Removing Components....2-38 Table 3-1. ASP Support Options....3-1 Table 3-2. Scope of Diagnostic Tools...3-5 Table 3-3. Troubleshooting Suggestions...3-6 Table 3-4. POST Terminal-Error Beep Codes...3-20 Table 3-5. POST Messages....3-23 Table 3-6. Sycard PCCtest Commands....3-25 Table 3-7. BIOS Setup Menus and Parameters....3-27 Table 4-1. Replaceable Parts....4-3 Table 4-2. Accessory Replaceable Parts....4-11 Table 4-3. Part Number Reference....4-12 Table 5-1. LCD Guidelines....5-3

Introduction

This manual provides reference information for servicing the HP Pavilion ze5200, ze4200, and ze4100 Notebook PCs (technology code KE), Compaq Evo Notebook 1050v and 1010v Series (technology code KE), and Compaq Presario 2500, 2100, and 1100 Series Mobile PCs (technology code KE). It is for use by authorized service personnel while installing, servicing, and repairing these products. The manual is designed as a self-paced guide that will train you to install, configure, and repair these notebooks. The manual is self-contained, so you can follow it even without having equipment available. The following table lists other sources of information about the notebook computers and related products.
Source HP Notebook Web Site

Address or Number

Comments
http://www.hp.com/notebooks (http://www.europe.hp.com/notebo
ok, European mirror) www.hp.com/go/bizsupport
HP Business Support Web site HP Partnership Web site HP Asia Pacific Channel Support Centre for DPSP Partners HP/MCD Web site America Online CompuServe HP Support Assist CD-ROM Microsoft Windows manual Microsoft Web site

Notebook Product * DC742A UUG DC743A ABB DC743A ABV DC743A ABZ DC743A UUG DC744A ABB DC744A ABT DC744A ABV DC744A AB7 DC744A AB9 DC744A AK8 DC744A UUG DC745A ABU DC746A ABB DC746A ABE DC746A ABF DC746A ABV DC746A ABY DC746A AB7 DC746A AK8 DC747A ABM DC802A ABF DC802A ABZ DC803A ABF DC803A ABZ DC805A ABF
CPU ** Celeron 1.6-GHz Celeron 1.8-GHz Celeron 1.8-GHz Celeron 1.8-GHz Celeron 1.8-GHz Celeron 2.0-GHz Celeron 2.0-GHz Celeron 2.0-GHz Celeron 2.0-GHz Celeron 2.0-GHz Celeron 2.0-GHz Celeron 2.0-GHz Celeron 2.0-GHz
Display 14.1-in XGA 15.0-in XGA 15.0-in XGA 15.0-in XGA 15.0-in XGA 15.0-in XGA 15.0-in XGA 15.0-in XGA 15.0-in XGA 15.0-in XGA 15.0-in XGA 15.0-in XGA 15.0-in XGA
Hard Drive 20 GB 20 GB 20 GB 20 GB 20 GB 30 GB 30 GB 30 GB 30 GB 30 GB 30 GB 30 GB 30 GB
combination 256 MB/64 MB + diskette integrated combination 256 MB/64 MB + diskette integrated combination 256 MB/64 MB + diskette integrated combination 256 MB/64 MB + diskette integrated combination 256 MB/64 MB + diskette integrated combination 256 MB/64 MB + diskette integrated combination 256 MB/64 MB + diskette integrated combination 256 MB/64 MB + diskette integrated combination 256 MB/64 MB + diskette integrated combination 256 MB/64 MB + diskette integrated combination 256 MB/64 MB + diskette integrated combination/ 256 MB/64 MB no diskette integrated combination 512 MB/64 MB + diskette integrated combination 512 MB/64 MB + diskette integrated combination 512 MB/64 MB + diskette integrated combination 512 MB/64 MB + diskette integrated combination 512 MB/64 MB + diskette integrated combination 512 MB/64 MB + diskette integrated combination 512 MB/64 MB + diskette integrated combination 256 MB/64 MB + diskette integrated combination 256 MB/64 MB + diskette integrated combination 256 MB/64 MB + diskette integrated combination 512 MB/64 MB + diskette integrated combination 512 MB/64 MB + diskette integrated combination 256 MB/64 MB + diskette integrated
Pentium 4-M 2.0-GHz 15.0-in SXGA 40 GB Pentium 4-M 2.0-GHz 15.0-in SXGA 40 GB Pentium 4-M 2.0-GHz 15.0-in SXGA 40 GB Pentium 4-M 2.0-GHz 15.0-in SXGA 40 GB Pentium 4-M 2.0-GHz 15.0-in SXGA 40 GB Pentium 4-M 2.0-GHz 15.0-in SXGA 40 GB Pentium 4-M 2.0-GHz 15.0-in SXGA 40 GB Celeron 2.0-GHz Athlon 1.67-GHz Athlon 1.67-GHz Athlon 1.8-GHz Athlon 1.8-GHz 14.1-in XGA 15.0-in XGA 15.0-in XGA 15.0-in XGA 15.0-in XGA 40 GB 30 GB 30 GB 40 GB 40 GB
Pentium 4-M 2.0-GHz 15.0-in SXGA 30 GB
Notebook Product * DC806A ABH DC806A AB7 DC806A UUG DC807A AK8 DC808A ABE DC808A ABH DC808A ABY DC808A AB7 DC808A AK8 DC809A ABB DC809A ABV DC810A AK8 DC811A ABZ DC849A AB0 DD512A ABH DD513A AK8 DD514A UUG DD515A AB0 DD516A AB5 DD517A ABA DD664A ABU DD668A ABU DD669A UUG DD670A AB5 DD671A AB5
CPU ** Celeron 1.6-GHz Celeron 1.6-GHz Celeron 1.6-GHz Celeron 1.8-GHz Celeron 2.0-GHz Celeron 2.0-GHz Celeron 2.0-GHz Celeron 2.0-GHz Celeron 2.0-GHz

Keyboard and Pointing Device

LAN (certain models)

Modem (certain models)
Software-based modem. Data speed: 56 Kbps (V.92) maximum. Fax speed: 14.4 Kbps, Class 1 and 2. Modulation: V.21, V.22, V.22bis, V.23, V.32, V.32bis, V.34, V.90, V.92, X2, Bell 103, Bell 212A. Synchronous transfer: V.80. Compression: V.42bis, MNP5. Error correction: V.42, MNP2-4. Fax: Group 3 fax, Class 1. V.17, V.27ter, V.29, V.21. Radio: IEEE 802.11b, WECA Wi-Fi compliant, direct-sequence spread-spectrum. Operating frequency: 2.5-GHz ISM band, exact frequencies and channels depend on country. Raw data rate: 1, 2, 5.5, or 11 Mbps. Transmitter output: 15 dBm typical (approx. 30 mW), 16 dBm max (approx. 40 mW). Receiver sensitivity: 84 dBm typical. Range: up to 100 m (300 ft) or more, depending on environment and conditions. On-off button and indicator. Mini-PCI interface. 9-pin, 115,200-bps serial. 25-pin bi-directional ECP/EPP parallel. 15-pin VGA video-out with DDC support. S-video TV out (certain models). PS/2 keyboard/mouse. 4-Mbps IrDA-compliant infrared port (certain models). IEEE-1394 (certain models). Universal serial bus (USB 1.1), two ports. One or two 16-/32-bit PC Card slots, Type II or III, CardBus enabled. Optional port replicator (certain models). User and administrator passwords. System password. PC identification displayed at boot. WMI-accessible electronic serial number. Kensington MicroSaver lock slot. Operating temperature: 5 to 35 C (41 to 95 F). Operating humidity: 20 to 90 percent RH (5 to 35 C). Operating altitude: up to 3000 m (10,000 ft) at 25 C (77 F). Storage temperature: 20 to 50 C (4 to 122 F). CPU: Intel Mobile Pentium 4 processor-M. Core logic: ALI 1671/1535+ chipset. Display controller: ATI Mobility Radeon M6-C/P. Audio/Modem controller: Conexant Smart AMC CX20468-21. CardBus controller: TI PC1520. Keyboard/embedded controller: National PC87570. Super I/O: integrated in core logic. IEEE 1394: TI TSB43AB22. LAN: National NS83815. 802.11b wireless LAN: Ambit with Intersil Prism 2.5 chipset. or CPU: Intel Mobile Celeron processor. Core logic: VIA Twister-T + VT8231 chipset. Display controller: S3 Savage Pro integrated in core logic. Audio/Modem controller: Conexant Smart AMC CX20468-21. CardBus controller: O2Micro 6912. Keyboard/embedded controller: National PC87570. Super I/O: integrated in core logic. LAN: VIA Phy, MAC integrated in core logic. 802.11b wireless LAN: Ambit with Intersil Prism 2.5 chipset.

Wireless LAN (certain models)

Input/Output

Expandability Security Features

Environmental Limits

Major ICs

Table 1-8. Accessories

Pavilion ze4200, Evo N1050v, and Presario 2100
Accessory Memory F4694-60901 317434-001 F4695-60901 317435-001 F4696-60901 317436-001 Hard Drives 0950-4193 319412-001 0950-4318 0950-4287 0950-4168 0950-4162 319413-001 0950-4319 0950-4360 0950-4176 0950-4320 319414-001 0950-4288 319415-001 319416-001 320692-001
Description 128MB DDR266B 256MB DDR266B 512MB DDR266B
Pavilion ze5200 and Presario 2500
Pavilion ze4200 and Presario 2100
Evo N1010v and Presario 1100

Pavilion ze4100

HDD-20 GB 9.5mm, Hitachi ATA100 HDD-20 GB 9.5mm, IBM ATA100 FDB HDD-20 GB 9.5mm, TOSH ATA100 FDB HDD-30 GB 9.5mm, Hitachi ATA100 HDD-30 GB 9.5mm, IBM (diablo) ATA100 HDD-30 GB 9.5mm, IBM ATA100 FDB (Cascade) HDD-30 GB 9.5mm, TITAN Toshiba ATA100 (TITAN) HDD-30 GB 9.5mm, Toshiba ATA100 HDD-40 GB 9.5mm, IBM ATA100 FDB HDD-40 GB 9.5mm, Toshiba ATA100 SPS-DRV HD 60 G (4200 rpm) SPS-DRV HD 60 G (5400 rpm) SPS-DRV,HD,80GB,4200RPM
Accessory Power Options F4600-60901 F4809-60901 319411-001 8120-6312 317444-011 8120-6314 317444-002 317444-061 8120-6316 317444-291 317444-AD1 8120-8373 317444-AA1 317444-101 317444-111 317444-AB1 8120-8699 317444-031 8120-6313 317444-001 PC Cards F4640-60978 319468-051 F4640-60977 319468-002 Docking F4808-60901 F4808-60902

Description

Pavilion ze4200, Evo N1050v, and Presario 2100
Pavilion ze4200 and Presario 2100
Evo N1010v and Presario 1100

Pavilion ze4100

AC-Adapter-Ultraslim Delta 75W s/PFC Battery, LiIon 4.4AHr 8 Cell Li-Ion Cord, Pwr, Austr #ABG (2w) Cord, Pwr, Europe #ABB (2w) SPS-CORD-AC PWR 2 WIRE-INTL SPS-CORD-AC PWR 2 WIRE-IT Cord, Pwr, Japan #ABJ (2w) SPS-CORD-AC PWR 2 WIRE-KOR Cord, Pwr, Peoples Republic of China #AB2 (2w) SPS-CORD-AC PWR 2 WIRE-SWE SPS-CORD-AC PWR 2 WIRE-SWI SPS-CORD-AC PWR 2 WIRE-TAI Cord, Pwr, UK (EPSR) For Hong Kong (2w) Cord, Pwr, US #ABA (2w)

Card, mini-PCI-802.11B France Card, mini-PCI-802.11B worldwide
Port Replicator Assy Simple Port Replicator hp/compaq

Internal Design

The motherboard PCA is the central component of the notebooks design. It plays a role in virtually all system functions. The CPU module and most other subsystems connect to the motherboard. The following figure shows the connections among the notebooks replaceable electronic modules. Table 1-9 on page 1-28 lists the roles that these modules play in the notebooks functional subsystems.
Figure 1-5. Replaceable Module Diagram
Table 1-9. Functional Structure Description
Bootup CPU module Motherboard Hard disk drive Floppy drive CPU module Motherboard Motherboard SDRAM module Battery Motherboard Switchboard PCA AC adapter Display Motherboard SDRAM module Display assembly Motherboard Hard disk drive Motherboard Floppy drive Motherboard Switchboard PCA Keyboard Motherboard Top case Motherboard Speaker assembly Status Motherboard Switchboard PCA Top case Motherboard Motherboard Motherboard IR PCA Motherboard Motherboard Motherboard Motherboard Motherboard PCMCIA socket Mini-PCI Antenna PCAs IR PCA Motherboard Motherboard Main processor (MMO). Primary system circuitry, system BIOS. First source of disk-based startup code. Second source of disk-based startup code. Main processor, numeric data processor, L1 and L2 cache. Primary system circuitry. Video RAM (XE4500). Changeable SDRAM (2 slots), video RAM (XE4100). Power storage. AC adapter socket, reset button, lid switch, power supply, power control circuitry. Power button AC-to-DC converter. Graphics controller, video RAM. Display output, backlight, power converter for backlight. Hard disk controller. Hard disk mechanism. I/O controller, floppy connector. Floppy drive mechanism. Keyboard BIOS, keyboard controller. Power switch, one-touch buttons Key switches. Keyboard circuitry, keyboard controller, keyboard BIOS. Touch pad sensor, click buttons, controller (PS/2 output). Audio controller, audio decoder, speaker amplifier, microphone, external audio jacks, headphone amplifier, audio-off switch. Speakers. LED circuitry, keyboard controller. Keyboard LEDs. Main status LEDs. I/O controller, serial connector. I/O controller, parallel connector. I/O controller. Infrared transmitter/receiver. PS/2 connector, keyboard controller. Bus controller (South Bridge), USB connector. I/O controller, S-video connector (certain models). Port replicator logic, port replicator connector (certain models). PCMCIA controller. PCMCIA connectors. I/O controller, radio, radio frequency circuitry. Transmit/receive antennas. On/off switch, indicator light. LAN circuitry, bus controller, LAN connector. Modem circuitry (certain models), modem connector.

1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: Hard disk drive (page 2-6). Keyboard cover (page 2-10). Keyboard (page 2-13). CD/DVD drive (page 2-16). Display assembly (page 2-17). Top case (page 2-20). Heatsink (page 2-16). Floppy drive (page 2-17).

Caution: Wireless Models

Be careful when removing and attaching antenna cables. Damage to cables or connectors can degrade performance.
3. Wireless models only: Remove the mini-PCI door and unplug the two antenna cables from the mini-PCI card. Do not remove the mini-PCI card at this time. 4. Remove the four screws that attach the motherboard to the bottom case. 5. From the back of the notebook, remove the six standoffs (two each from the external monitor port, serial port, and parallel port). 6. Remove the antenna cable from the metal holder on the motherboard. 7. Carefully lift the motherboard out of the bottom case. 8. If present, remove the modem port cover.

Standoff, 5mm (6)

Figure 2-18. Removing the Motherboard
After replacing the display assembly or motherboard, you must use the Service Utilities floppy disk to reprogram the EEPROM on the motherboard for the new display. 1. Download the notebook Series service package from the Partnership Web site (see page vi), and create a Service Utilities floppy disk as described in the packages Readme file. 2. Plug in an AC adapter. 3. Insert the Service Utilities floppy disk in the floppy drive. If the unit has no internal floppy drive, connect a USB floppy drive. 4. Turn on the notebook. 5. When you see the HP logo, press ESC to display the boot menu, then boot from the floppy drive. 6. Select the option to update the display/LCD identification stored on the motherboard.
If you are replacing the CPU module, you must also replace the thermal pad on the heat sink (see page 2-28).
Wireless Models Only Before installing the motherboard, make sure the round coaxial cables from the antenna PCAs are held in place by the clips in the bottom case. Make sure there is sufficient length to the front antenna PCA cables so they can easily be connected to the mini-PCI card.

Reassembly Procedure

Be extremely careful when replacing the motherboard. The motherboard has EMI springs attached to it that can bend very easily. Bending any EMI spring could cause a motherboard short.
Note: Reprogramming the BIOS IC A new BIOS IC contains only enough basic programming to enable the notebook to boot. After installing a new motherboard, you must reprogram the BIOS IC, preferably with the latest BIOSsee page 2-35.
1. Remove the following components from the old motherboard and install onto the new motherboard: CPU module Wireless LAN mini-PCI card (if present) SDRAM modules
2. Follow the reassembly notes in the section entitled Removing the Motherboard on page 2-32.

Figure 2-20. Replacing the Antennas Replacing a PCMCIA Door
If you need to remove or replace a PCMCIA door, see the figure below.
Figure 2-21. Removing a PCMCIA Door

Repairing the BIOS IC

The notebooks BIOS IC cannot be replaced separately. If it is defective, you must replace the motherboard. In some cases, however, you might be able to reprogram a malfunctioning BIOS IC using either e-DiagTools for Windows, a BIOS floppy disk, or a Crisis Recovery floppy disk. If the notebook will boot sufficiently, use e-DiagTools for Windows or a BIOS floppy disk to reprogram the BIOS IC. If you cannot boot the notebook adequately, use a Crisis Recovery floppy disk. See below for instructions for all three methods.
Using e-DiagTools for Windows
The BIOS update completely replaces the previous BIOS, so follow these directions exactly or you might damage the notebook. The BIOS update also resets the configurations in the BIOS Setup utilityexcept for BIOS passwordsso record these before performing the update.
Update the notebooks BIOS as follows: 1. In Windows, exit any programs that are running. 2. Undock the notebook if it is docked, and remove any PCMCIA cards from it. 3. Connect the AC adapter to the notebook. 4. Connect any cables or equipment needed to connect to the Internet. 5. Click Start > Programs (or All Programs) > Hewlett-Packard > Notebook > HP e-DiagTools > e-DiagTools for Windows. 6. Click Update, select Download New and click OK. Follow the instructions that appear. Once the update process begins, do not interrupt it. The first time you make an Internet connection from this program on a particular unit, click Change Settings in the Connect window to define your connection settings. 7. When the process completes, press the power button to reset the notebook. BIOS updates are available from the HP Business Support Web site (www.hp.com/go/bizsupport). Installation utilities and instructions for creating a BIOS floppy disk are provided with the updates.

Using a BIOS Floppy Disk

If you do not have a BIOS floppy disk, download the package from the Partnership Web site (see page vi) under Product Support Information in the Service and Support Library. Follow the instructions for creating the BIOS floppy disk.
Make sure to use the correct BIOS floppy disk for the notebook model you are repairing. The program does not verify the notebook model, so you could accidentally install the wrong BIOS.
1. Insert the BIOS floppy disk in the floppy disk drive. 2. Turn on the notebook and allow it to boot from the BIOS floppy disk. If the notebook does not turn on at all, do the following to boot from the BIOS floppy disk: a. Unplug the AC adapter. b. Press and hold Fn+B c. Plug in the AC adapter. d. Release Fn+B.

Additional Steps When replacing the HDD guide, make sure you only replace the two right screws. Do not replace the two left screws.
Press the tabs on both sides of the panel and then lift it from the bottom case.
Disconnect the front antenna PCA cables from the mini-PCI card (page 2-6). Be careful not to bend the metal tabs on the bottom case when removing or replacing either of the two antenna PCAs.
PCA, motherboard PCA, switchboard Socket, PCMCIA
1. Remove the two screws attaching the socket to the motherboard. 2. Unplug the PCMCIA socket from the motherboard.

Speaker assembly

Troubleshooting and Diagnostics
This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty components: ASP support information Troubleshooting information

! ! ! !

Checking for customer abuse (page 3-3). Troubleshooting the problem (page 3-3). Verifying the repair (page 3-4). Suggestions for troubleshooting (page 3-5). e-Diagtools diagnostic program (page 3-18). Power-on self-test (page 3-19). Sycard PCCtest 450/460 PC card (page 3-25). Windows Management Instrumentation (page 3-26). BIOS Setup utility (page 3-26).

Diagnostic tools

! ! ! ! !
Support by Authorized Service Providers
In the U.S., support of notebook computers by Authorized Service Providers (ASPs) is a purchasable option. Standard predefined models and standard special models do not include ASP support. The sales force has the option of creating models with ASP support using the specials process. The serial number label on the bottom of the notebook indicates the ASP support status for that model. See the following table.
Table 3-1. ASP Support Options
Serial Number Label NoASP ASP Support Status No reimbursement to ASP for parts or labor. However the ASP is authorized to repair the notebook, and reimbursement can be negotiated directly with the customer. Parts and labor will be reimbursed to the ASP.
In other countries, ASP support is standard in most situationsbut you should check the marking on the serial number label to verify the ASP support status for that model.

Troubleshooting

The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repair, follow the basic troubleshooting steps shown below.
Check the customers description of the problem and any supporting information.
Check for customer abuse.
Try to duplicate the customers problem.
Troubleshoot the problem using: - Diagnostic tools. - Troubleshooting suggestions.

White display. Erratic display.
Adjust display brightness.
Bright or missing pixels or lines.
See quality statement on page 5-2.
Display assembly. Switchboard PCA. Display cable connection. Switchboard PCA. Display assembly. Motherboard. Display cable connection. Display assembly.
Check display cable connection.
Punctured display. Vertical crack near center of display. Usually caused by closing display with pencil-sized object on keyboard.
Check display cable connection. See quality statement on page 5-2. Declared to be caused by customer abuse. Declared to be caused by customer abuse.
Scratched display glass. Local area of dark or light discoloration visible when display is on. External display does not work.
Caused by excessive pressure applied to area on screen. Check connections. Press Fn+F5 several times. Try display on another computer. Check power source. Remove and reinstall hard drive. Check connector. Back up disk immediately. Was notebook or drive dropped? Back up disk immediately. Check hard disk installation. Check for alternate noise sources, such as PCMCIA drive or fan. External display. Motherboard.
Declared to be caused by customer abuse. Declared to be caused by customer abuse.
Hard disk Hard disk never spins. Hard disk makes clunking or scratching noise. Hard disk makes buzzing or whining noise.
Hard drive or connector. Motherboard. Hard drive.
If drive case is damaged, drive may not operate properly. Check notebook and drive for evidence of customer abuse.

Depends on noise source.

Symptom Files corrupted.
Disk capacity less than normal.
Disks reported capacity is less than actual size
Call Center: Suggestions Run virus scan program. Check hard disk using Tools tab in disks Properties sheet. Test hard disk drive with e-Diagtools diagnostics. Back up files if possible, then use Recovery CDs to reformat hard disk and reinstall factory software. Check hard disk using Tools tab in disks Properties sheet. Check partitions using Control Panel, Administrative Tools, Computer Management under Storage. Use Recovery CDs to reformat hard disk and reinstall factory software. Hard disk allocates approximately 20 MB to diagnostic software. This space is unavailable for other uses, and not included in hard disk capacity reported by Windows. No response from floppy drive.

Table 3-4. POST Terminal-Error Beep Codes
Beep Codes* 1 1-2 1-1-1-3 1-1-1-4 1-1-2-1 1-1-2-3 1-1-2-4 1-1-3-1 1-1-3-2 1-1-3-3 1-1-3-4 1-1-4-1 1-1-4-3 1-1-4-4 1-2-1-1 1-2-1-2 1-2-1-3 1-2-1-4 1-2-2-1 1-2-2-3 1-2-2-4 1-2-3-1 1-2-3-3 1-2-4-1 1-3-1-1 1-3-1-3 1-3-2-1 1-3-3-1 1-3-3-2 1-3-3-3 1-3-4-1 1-3-4-3 1-3-4-4 1-4-1-1 1-4-1-3 1-4-1-4 1-4-2-3 1-4-3-1 1-4-3-3 1-4-4-1 1-4-4-2 2-1-1-2 2-1-1-3 2-1-2-2 2-1-2-3 2-1-2-4 2-1-3-1 2-1-3-2 2-1-3-3 2-1-3-4 2-1-4-1 POST Description One short beep before boot. Search for option ROMs. Verify Real Mode. Disable Non-Maskable Interrupt (NMI). Get CPU type. Initialize system hardware. Disable shadow and execute code from ROM. Initialize chipset with initial POST values. Set IN POST flag. Initialize CPU registers. Enable CPU cache. Initialize caches to initial POST values. Initialize I/O component. Initialize local bus IDE. Initialize Power Management. Load alternate registers with initial POST values. Restore CPU control word during warm boot. Initialize PCI Bus Mastering devices. Initialize keyboard controller. BIOS ROM checksum. Initialize cache before memory Auto size. 8254 timer initialization. 8237 DMA controller initialization. Reset Programmable Interrupt Controller. Test DRAM refresh. Test 8742 Keyboard Controller (on motherboard). Set ES segment register to 4 GB. Auto size DRAM; or wrong type or no RAM installed. Initialize POST Memory Manager. Clear 512 kB base RAM. RAM failure on address line xxxx. RAM failure on data bits xxxx of low byte of memory bus. Enable cache before system BIOS shadow. RAM failure on data bits xxxx of high byte of memory bus. Test CPU bus-clock frequency. Initialize Phoenix Dispatch Manager. Warm start shut down. Shadow system BIOS ROM. Auto size cache. Advanced configuration of chipset registers. Load alternate registers with CMOS values. Initialize extended memory for RomPilot. Initialize interrupt vectors. POST device initialization. Check ROM copyright notice. Initialize I20 support. Check video configuration against CMOS. Initialize PCI bus and devices. Initialize all video adapters in system. QuietBoot start (optional). Shadow video BIOS ROM.

Beep Codes* 2-1-4-3 2-1-4-4 2-2-1-1 2-2-1-2 2-2-1-3 2-2-2-1 2-2-2-2 2-2-3-1 2-2-3-2 2-2-3-3 2-2-3-4 2-2-4-1 2-3-1-1 2-3-1-3 2-3-2-1 2-3-2-3 2-3-2-4 2-3-3-1 2-3-3-2 2-3-3-3 2-3-3-4 2-3-4-1 2-3-4-3 2-4-1-1 2-4-1-3 2-4-2-3 2-4-4-1 2-4-4-2 2-4-4-3 3-1-1-1 3-1-1-2 3-1-1-3 3-1-1-4 3-1-2-1 3-1-2-2 3-1-2-3 3-1-2-4 3-1-3-1 3-1-3-2 3-1-3-3 3-1-3-4 3-1-4-1 3-1-4-4 3-2-1-1 3-2-1-2 3-2-1-3 3-2-1-4 3-2-2-2 3-2-2-3 3-2-2-4 3-2-3-2 3-2-3-3 3-2-4-1 3-2-4-2 3-2-4-3 3-2-4-4 3-3-1-1 3-3-1-3 3-3-2-1 3-3-3-1 3-3-3-3 3-3-4-1 3-3-4-3 3-4-1-1 3-4-1-2 3-4-1-3 3-4-2-2 3-4-2-3 3-4-2-4 3-4-3-2 3-4-3-3 3-4-3-4
POST Description Display BIOS copyright notice. Initialize MultiBoot. Display CPU type and speed. Initialize EISA board. Test keyboard. Set key click if enabled. Enable USB devices. Test for unexpected interrupts. Initialize POST display service. Display prompt "Press F2 to enter SETUP". Disable CPU cache. Test RAM between 512 and 640 kB. Test extended memory. Test extended memory address lines. Jump to UserPatch1. Configure advanced cache registers. Initialize Multi Processor APIC. Enable external and CPU caches. Set up System Management Mode (SMM) area. Display external L2 cache size. Load custom defaults (optional). Display shadow-area message. Display possible high address for UMB recovery. Display error messages. Check for configuration errors. Check for keyboard errors. Set up hardware interrupt vectors. Initialize Intelligent System Monitoring. Initialize coprocessor if present. Disable onboard Super I/O ports and IRQs. Late POST device initialization. Detect and install external RS232 ports. Configure non-MCD IDE controllers. Detect and install external parallel ports. Initialize PC-compatible PnP ISA devices. Re-initialize onboard I/O ports. Configure Motherboard Configurable Devices (optional). Initialize BIOS Data Area. Enable Non-Maskable Interrupts (NMIs). Initialize Extended BIOS Data Area. Test and initialize PS/2 mouse. Initialize floppy controller. Determine number of ATA drives (optional). Initialize hard-disk controllers. Initialize local-bus hard-disk controllers. Jump to UserPatch2. Build MPTABLE for multi-processor boards. Install CD-ROM for boot. Clear huge ES segment register. Fix up Multi Processor table. Check for SMART Drive (optional). Shadow option ROMs. Set up Power Management. Initialize security engine (optional). Enable hardware interrupts. Determine number of ATA and SCSI drives. Set time of day. Check key lock. Initialize typematic rate. Erase F2 prompt. Scan for F2 keystroke. Enter SETUP. Clear Boot flag. Check for errors. Inform RomPilot about the end of POST. POST done - prepare to boot OS. Terminate QuietBoot (optional). Check password (optional). Initialize ACPI BIOS. Prepare Boot. Initialize SMBIOS. Initialize PnP Option ROMs.

Beep Codes* 3-4-4-1 3-4-4-2 3-4-4-3 3-4-4-4 4-1-1-1 4-1-1-2 4-1-1-3 4-1-1-4 4-1-2-1 4-1-2-2 4-1-2-3 4-1-2-4 4-1-3-1 4-1-3-2 4-1-3-3 4-1-3-4 4-1-4-1 4-1-4-2 4-1-4-3 4-2-1-3 4-3-1-1 4-3-1-2 4-3-1-3 4-3-1-4 4-3-2-1 4-3-2-2 4-3-2-3 4-3-2-4 4-3-3-1 4-3-3-2 4-3-3-3 4-3-3-4 4-3-4-1 4-3-4-2 4-3-4-3 4-3-4-4 4-4-1-1 4-4-1-2 4-4-1-3 4-4-1-4 4-4-2-1 4-4-2-2 4-4-2-3 4-4-2-long, 2 short
POST Description Clear parity checkers. Display MultiBoot menu. Clear screen (optional). Check virus and backup reminders. Try to boot with INT 19. Initialize POST Error Manager (PEM). Initialize error logging. Initialize error display function. Initialize system error handler. PnPnd dual CMOS (optional). Initialize note dock (optional). Initialize note dock late. Force check (optional). Extended checksum (optional). Redirect Int 15h to enable remote keyboard. Redirect Int 13h to Memory Technologies Devices such as ROM, RAM, PCMCIA, and serial disk. Redirect Int 10h to enable remote serial video. Re-map I/O and memory for PCMCIA. Initialize digitizer and display message. Unknown interrupt. Initialize the chipset. Initialize the bridge. Initialize the CPU. Initialize system timer. Initialize system I/O. Check force recovery boot. Checksum BIOS ROM. Go to BIOS. Set Huge Segment. Initialize Multi Processor. Initialize OEM special code. Initialize PIC and DMA. Initialize Memory type. Initialize Memory size. Shadow Boot Block. System memory test. Initialize interrupt vectors. Initialize Run Time Clock. Initialize video. Initialize System Management Manager. Output one beep. Clear Huge Segment. Boot to Mini DOS. Boot to Full DOS. Improper video configuration (reprogram EEPROM) or external ROM checksum failure.
The following table lists POST messages and explanations for reported problems. If the system fails after you make changes in BIOS Setup, reset the notebook, enter BIOS Setup, and install the defaults or correct the error.

Table 3-5. POST Messages

Message
0200 Failure Fixed Disk Fixed (hard) disk is not working or not configured properly. Make sure the hard disk is installed properly. Run BIOS Setup and make sure the hard disk type is correctly identified. 0210 Stuck key Stuck key on keyboard. 0211 Keyboard error Keyboard is not working. 0212 Keyboard Controller Failed Keyboard controller failed the test. might require replacing the motherboard (contains the keyboard controller). 0213 Keyboard locked Unlock key switch Unlock the system to proceed. 0220 Monitor type does not match CMOS Run SETUP Monitor type is not correctly identified in BIOS Setup. 0230 Shadow RAM Failed at offset: nnnn Shadow RAM failed at offset nnnn of the 64k block at which the error was detected. 0231 System RAM Failed at offset: nnnn System RAM failed at offset nnnn of the 64k block at which the error was detected. 0232 Extended RAM Failed at offset: nnnn Extended memory is not working or not configured properly at offset nnnn. Update to the latest BIOS version. 0250 System battery is dead Replace and run SETUP CMOS clock battery indicator shows that the CMOS battery is dead. Connect the AC adapter for at least 24 hours, then run BIOS Setup to reconfigure the system. 0251 System CMOS checksum bad Default configuration used System CMOS has been corrupted or modified incorrectly, perhaps by an application that changes CMOS data. In response, the BIOS has installed the default Setup values. Use BIOS Setup to modify these values if needed. If the error persists, check the system battery. Connect the AC adapter for at least 24 hours; replace the motherboard. 0260 System timer error Timer test failed. Replace the motherboard. 0270 Real time clock error Real-time clock failed the BIOS test. Might require replacing the motherboard. 0271 Check date and time settings BIOS found the date or time to be out of range, and reset the real-time clock. You might need to use BIOS Setup to reset the legal date. 0280 Previous boot incomplete Default configuration used Previous POST did not complete successfully. POST loads default values and offers to run BIOS Setup. If the failure was caused by incorrect values that are not corrected, the next boot will likely fail. This error is cleared the next time the system is booted. 0281 Memory Size found by POST differed from CMOS Memory size found by POST differed from that specified in CMOS. 02B0 Diskette drive A error Drive A: is present but fails the BIOS POST diskette tests. Make sure the drive is defined with the proper diskette type in BIOS Setup and that the drive is connected correctly. 02B2 Incorrect Drive A type run SETUP Type of floppy drive A: not correctly identified in BIOS Setup. 02D0 System cache error Cache disabled RAM cache failed and BIOS disabled the cache. May require replacing the motherboard. A disabled cache slows system performance considerably. 02F0: CPU ID: CPU socket number for Multi-Processor error.

You will also need a CardBus extender card (such as the Sycard PCCextend 70) to avoid wear on the Sycard PCMCIA connector. Use the following tests to check the function of the notebooks PCMCIA slots. See the Sycard documentation for details about running the tests.
Table 3-6. Sycard PCCtest Commands
Slot Upper Lower PCMCIA PC card (16-bit) test (PC card configuration header) pct450-v-1-b80 pct450-v-0-b80 CardBus (32-bit) test (CardBus configuration header) testcb-v-1-b80 testcb-v-0-b80
All notebook models (PCI 1520)
Windows Management Instrumentation (WMI)
The Windows Management Instrumentation is basically sets of rules for accessing information about a notebook. WMI allows an application to determine, for example, the operating system being used, which hardware and software components are in the notebook, and possibly whether any of the components need replacing. A local or remote application can use the WMI interface to check which hardware and software components are installed on your notebook, and might be able to tell how well they are working or if they need replacement.
Installing the WMI Package
The WMI package is either preinstalled on the notebooks hard disk or can be downloaded from http://www.hp.com/toptools (the contents are the same in both cases). The package must be properly installed before it can be used. To install the WMI preloaded on the hard disk: 1. Start Windows, if it is not already running. 2. Click Start > Programs (or All Programs) > Hewlett-Packard > HP Toptools Agent > Setup.

Using WMI

For a complete description of how to use WMI, see the following documentation provided with the notebook: A README.TXT file: click Start > Programs > Hewlett-Packard > HP Toptools Agent > Read me. A Windows online help file describing Hewlett-Packards implementation of WMI (group and attribute definitions): click Start > Programs Hewlett-Packard > HP Toptools Agent > HP Toptools Help. 1. Click Start > Programs (or All Programs) > Hewlett-Packard > HP Toptools Agent > Uninstall WMI. 2. Restart the notebook.
Uninstalling the WMI Package

BIOS Setup Utility

The BIOS Setup utility provides access to the notebooks basic configuration settings. It is independent of the operating system.
Running the BIOS Setup Utility

External Pointing Devices Legacy USB Support Wake On LAN from Power Off Security Menu User Password is Administrator Password is Set User Password
Disables the internal pointing devices when an external pointing device is connected. Enables BIOS support for USB mouse, keyboard, and floppy drive during startup. Lets the notebook be turned on via the LAN port. If this option is enabled, the notebook uses increased power while it is shut down. Description Shows if a user password is set. Shows if an administrator password is set. Press ENTER to set, change, or clear the user password. The password can have no more than 8 characters (0-9, A-Z), and cannot include special or accented characters. Press ENTER to set, change, or clear the administrator password, which protects BIOS Setup settings. The password can have no more than 8 characters (0-9, A-Z), and cannot include special or accented characters. Sets whether a user password is required when the computer boots. Requires the administrator password for changes. Description Shows the order of boot devices. Move the entries to change the order. Built-in LAN provides diskless boot from a network server.

Auto Enabled Disabled

Default Clear Clear Enter
Set Administrator Password
Password Required to Boot Boot Menu Hard Disk Removable Device CD/DVD Built-in LAN Exit Menu Save Changes and Exit Discard Changes and Exit Get Default Values

Disabled

Default 1. Hard Disk 2. Removable Device 3. CD/DVD 4. Built-in LAN
Description Saves Setup changes, and then exits and reboots. Discards any Setup changes made since last save, and then exits and reboots. Does not affect password, date, or time changes. Restores default settings, and remains in Setup. Does not affect password, date, or time changes.
Updating the Notebooks BIOS
Hewlett-Packard might from time to time provide updates to the notebooks BIOS. Use e-DiagTools for Windows to download and install these BIOS updates as needed (page 2-36).

Replaceable Parts

This chapter contains an exploded view of the notebook and the following lists of parts: Notebook replaceable parts (page 4-3). Accessory replacement parts (page 4-11). Part number reference (page 4-12).
Figure 4-1. Exploded View
Table 4-1. Replaceable Parts
Pavilion ze4200, Evo N1050v, and Presario 2100
Part Exchange Description Number Part Number Cover, Keyboard 1F Pavilion F5761-60904 319428-001 Cover, Keyboard 1F F5771-60904 Compaq 319430-001 Display 15.0-inch SXGA+ F5761-60912 F5761-69012 Pavilion KE Display 15.0-inch XGA F5761-60911 F5761-69011 Pavilion KE 319437-001 Display 14.1-inch XGA F5761-60910 F5761-69010 Pavilion KE 319436-001 Display 15.0-inch SXGA+ F5771-60903 F5771-69003 (Compaq) Display 15.0-inch XGA F5771-60902 F5771-69002 (Compaq) Display 14.1-inch XGA F5771-60901 F5771-69001 (Compaq) SPS-DSPLY PANEL 14.1-inch 319483-001 XGA PAV SPS-DSPLY PANEL 15.0-inch 319484-001 XGA PAV SPS-DSPLY PANEL 15.0-inch 319485-001 SXGA PAV SPS-DSPLY PANEL14.1-inch 319486-001 SGA PRES SPS-DSPLY PANEL 15.0-inch 319487-001 SGA PRES SPS-DSPLY PANEL 15.0-inch 319488-001 SXGA PRES SPS-DSPLY PANEL 15.0-inch 319441-001 SXGA CPQ SPS-DSPLY PANEL 15.0-inch 319440-001 XGA CPQ SPS-DSPLY PANEL 14.1-inch 319439-001 XGA CPQ Speaker assy 1F F4640-60908 319447-001 SPS-BD AUDIO 319504-001 CONTROL 3F