EMP Monitor Operation Guide V4.30

Meanings of symbols used

The following table shows the symbols used in this manual, along with descriptions of what they mean.
s [ (name) ] "(name)" Timer Indicates a page where a related topic or a more detailed explanation is provided. Indicates the name of the buttons on the remote control or the control panel. Example: Esc button Indicates the name of the buttons or items on EMP Monitor. Example: Select "Timer" - "Timer Settings". Select Timer - Timer Settings.

Contents

If the projector name or IP address changes after registration. 20 For projectors that have been registered manually. 20 For projectors that have been registered using automatic search. 20 Cancelling (deleting) projector registrations. 20

EMP Monitor Features

EMP Monitor Functions. 6 Operating environment. 7
Compatible computers. 7 Installing EMP Monitor. 7 Limitations imposed by a Windows Vista environment. 8 Before starting operations. 8
Monitoring window layout. 21
Monitoring using Grouping view. 21 Meanings of Grouping view icons. 21 Using the icons in Grouping view. 22 Monitoring using Detail list view. 23 Meanings of Detail list view icons. 23 Selecting display items. 25 Sorting lists. 26 Searching for desired icons (Projector list). 26 Monitoring using the system tray. 26 Displaying projectors with problem or warning statuses in a list. 27 Checking properties in detail. 28 Displaying group properties. 28 Displaying projector properties. 29 Displaying and deleting logs. 29 Displaying logs. 30 Deleting logs. 30

Using EMP Monitor

Registering and deleting projectors for monitoring. 10
Starting EMP Monitor. 10 Registering projectors using automatic search (Searching for and registering projectors that are located in the same segment). 11 Procedures for automatic search. 11 Procedures for registration. 12 Setting the range of addresses to do an automatic search and registration. 13 Procedures for automatic search. 13 Procedures for registration. 15 Registration by specifying an IP address (Manual registration). 17 Registering several projectors to a monitoring group all at once. 18
Using the control functions. 31
Carrying out control using control buttons. 31 Carrying out control using a web browser (Web control). 32 Carrying out control using timer settings. 33 Procedures for new timer settings. 34
E-mail notification function settings. 35 E-mail notification of problem/warning/status. 37
Application lock function. 39
Switching application lock between enabled and disabled. 39 Enabling the application lock. 39 Disabling the application lock. 39 Setting a password for cancelling application lock. 39

Appendix

Troubleshooting. 41
Projectors cannot be monitored or controlled. 41 An e-mail message is not sent when a problem occurs with a projector. 41

General Notices. 42

Copyright Notice. 42 Trademarks. 42

EMP Monitor Functions

EMP Monitor lets you carry out operations such as checking the statuses of multiple EPSON projectors that are connected to a network at a computer monitor, and controlling the projectors from the computer. Following are brief descriptions of the monitoring and control functions that can be carried out using EMP Monitor. Registering projectors for monitoring and control Projectors on the network can be searched for automatically, and you can then select projectors to be registered from the projectors that are detected. You can enter the IP addresses for target projectors to register them. Registered projectors can also be assigned to groups so that they can be monitored and controlled in groups. Monitoring the statuses of registered projectors The power status (ON/OFF) for projectors and problems or warnings requiring attention can be checked visually by means of icons. You can select groups of projectors or a single projector that you are interested in, and then check the cumulative lamp operating time or the details of information such as input sources, problems, and warnings for these projectors. Controlling registered projectors Projectors can be selected in groups or as single projectors, and you can then carry out operations for the selected projectors such as turning the power on and off and switching their input sources. Web control functions can be used to change the settings in the projector's configuration menu. If there are certain control actions which are carried out regularly at particular times or on particular days, you can use Timer Settings to register timer settings.

Mail notification function settings You can set e-mail addresses to which notifications are sent if a status requiring attention, such as a problem, occurs with a projector that has been registered.
To enable projectors to be monitored and controlled even when they are in standby mode*, make the following settings at the projectors. The settings that need to be made will vary depending on the projector you are using. s Projector User's Guide Set Network Monitoring to ON. Set Standby Mode to Network ON. * When the projector's indicator is lit orange.

Operating environment

Compatible computers
Only Windows is supported.
OS Windows 98 Second Edition SP1 Windows Me Windows NT4.0 SP6 Windows 2000 Professional SP4 The following 32-bit operating systems: Windows XP Home Edition SP2 or later Windows XP Professional SP2 or later Windows Vista (All editions except Starter Edition) Windows Vista SP1 All editions except Starter Edition Internet Explorer Ver. 5.0 or later must be installed. CPU Memory capacity Free hard disk space Display Pentium MMX 166 MHz or higher (Pentium II 233 MHz or higher recommended) 64 MB or more (128 MB or more recommended) 50 MB or more SVGA (800 X 600) or higher resolution, 32 bit or higher display colour
EMP Monitor cannot be used in environments which do not allow pings to be transmitted. Windows NT4.0 does not support Arabic and Hebrew versions of EMP Monitor. You must update Windows Vista to Windows Vista SP1 to use the Ukrainian version of EMP Monitor.

Installing EMP Monitor

When you are using Windows 2000/Windows NT4.0/Windows XP/Windows Vista, you must have administrator authority in order to install EMP Monitor. When the language selected for the EMP Monitor installation varies from that of the OS being used, the EMP Monitor screens may not be displayed correctly. Procedure
Turn the computer on. To prevent problems from occurring during the installation, we recommend that you terminate all resident applications that can be ended. Load the following CD-ROM in your computer: EPSON Projector Software for Meeting & Monitoring or EPSON Projector Software for Monitoring. The installer automatically starts up. From here, continue with the installation by following the on-screen messages.
Macintosh computers cannot be used. Operations carried out at the computer may become slow depending on the number of projectors being managed. If this happens, use a computer with higher specifications.
Limitations imposed by a Windows Vista environment.
When using EMP Monitor under Windows Vista, note the following limitations. You must have administrator authority in order to use Register at startup on the Environment setup screen of EMP Monitor. Even after EMP Monitor has been uninstalled, the settings and log information will remain on the hard disk. If this information is no longer required, you may delete the EMP Monitor V4.30 folder. Provided the default settings were used at installation, this folder can be found at: "C:\Users\(User Name)\AppData\Local\VirtualStore\Program Files\EPSON Projector\EMP Monitor V4.30"

Before starting operations
Check the following points before starting up EMP Monitor. EMP Monitor must be installed on the computer to be used for monitoring and control. The computer and the projectors must be connected to the network. If using Windows 2000/Windows NT4.0/Windows XP/Windows Vista, the computer must be started up in Administrator mode. Depending on the projector model, a commercially-available serial TCP/IP conversion adapter and a connection cable are required in order to use EMP Monitor. s Projector User's Guide " Make the settings for the serial TCP/IP conversion adapter before connecting to the projector.
Registering and deleting projectors for monitoring
This operation is carried out when starting EMP Monitor for the first time after it has been installed and when you would like to add projectors. Once a projector has been registered, the status for the projector will be displayed automatically each time EMP Monitor is started from that point onwards.
The main window will be displayed. The area described in red box is referred to as Grouping view.

Starting EMP Monitor

Procedure
A Click Start - Programs (or All Programs) - EPSON Projector EMP Monitor V4.30 in that order to start EMP Monitor.
The operations to register projectors using the automatic search will vary depending on where the projectors are connected to in the network. When registering a projector that is located in the same segment as the computer in which EMP Monitor is installed. s "Registering projectors using automatic search (Searching for and registering projectors that are located in the same segment)" p.11 When registering projectors that are in multiple segments of the network. s "Setting the range of addresses to do an automatic search and registration" p.13
Registering projectors using automatic search (Searching for and registering projectors that are located in the same segment)
Procedures for automatic search
Click "Search". Automatic searching will be carried out, and the names of the projectors that have been detected will be displayed. If a projector does not appear in the list, use "Registration by specifying an IP address (Manual registration)". s p.17
A Right-click in Grouping view and select "New" - "Projector
(automatic search)". The Create new projector (automatic registration) window will be displayed. If Detail list view is displayed, select "New" - "Projector (automatic search)" from the Edit menu.
You can also carry out this operation by selecting New - Projector (automatic search) from the Edit menu. Projectors that are using a serial TCP/IP conversion adapter cannot be detected.

C Click "Search".
Automatic searching will be carried out, and the names of the projectors that have been detected will be displayed.
A Select the projector(s) to be registerd from the displayed list,
and then click "Edit". The following window will be displayed.
B After entering the details, click "Register" to start the C To end the registration operation, click
registration. When the message is displayed, click "OK". To continue registering other projector(s), repeat Steps 1 and 2. in the top-right
corner of the window or click "Cancel". The icon(s) of the projector(s) you registered will be displayed in Grouping view or Detail list view. Refer to s "Monitoring window layout" p.21 for details on using the Grouping view and Detail list view.
Registration by specifying an IP address (Manual registration)
You can also carry out this operation by selecting New - Projector (manual registration) from the Edit menu.
(manual registration)". The following window will be displayed. If Detail list view is displayed, select "New" - "Projector (manual registration)" from the Edit menu.
Enter the IP address of the projector to be registered in the "IP address" box and then click "Search". When the message is displayed, click "OK". If using a serial TCP/IP conversion adapter and cable to connect the projector, select Use Serial TCP/IP conversion adaptor. Enter the port number in Port Number and then click Search. After searching is complete, enter the information for the projector to be registered while referring to the table below.
Display name Enter the name of the projector(s) to be displayed in Grouping view or Detail list view. Up to a maximum of 32 bytes can be entered. A space cannot be used as the first character. Select the icon(s) to be displayed in Grouping view or Detail list view. Select when registering a projector in a group. If no groups have been created, this cannot be selected. s "Registering several projectors to a monitoring group all at once" p.18 Projector name IP address Use Serial TCP/IP conversion adaptor. This shows the name that has been registered on the projector. This shows the IP address that you entered in step 2. Select this if using a serial TCP/IP conversion adapter to connect the projector.
Display icon Parent group
Port Number Monitor Password If using a serial TCP/IP conversion adapter to connect the projector, enter the port number. If a Monitor Password has been set for the projector, be sure to enter the Monitor Password that has been set. If the correct password is not entered at this time, it will not be possible to monitor and control the projector even though it is registered. If using a serial TCP/IP conversion adapter to connect the projector, the Monitor Password security function cannot be used. You can enter some kind of memo about the projector. The details you enter here will be displayed at the projector properties. Up to a maximum of 60 bytes can be entered. Monitor Select this when you want monitoring to start.

Registering several projectors to a monitoring group all at once
Projectors that have been registered can then be registered together into different groups so that they can be monitored and controlled together. Furthermore, if you select one of the registered groups as the Parent group, monitoring and control operations can be carried out for all projectors in that Parent group. A Parent group can be set for other parent groups, so that a hierarchical group arrangement can be created. First, create the registration groups, and then register projectors into the groups that have been created.
D After entering the details, click "Register" to start the
registration. When the message is displayed, click "OK". The icon(s) of the projector(s) you registered will be displayed in Grouping view or Detail list view.
Procedure from the Edit menu.
A Right-click in Grouping view and select "New" - "Group".
The following window will be displayed. Make the necessary settings while referring to the table below. If Detail list view is displayed, select New - Group from the Edit menu.
When the setup is complete, click "Register" to start the registration. When the message is displayed, click "OK". The icon(s) of the projector(s) you registered will be displayed in Grouping view or Detail list view. Right-click the projector icon(s) to register to the group you have created in Grouping view or Detail list view, and select "Edit". You can also carry out this operation by selecting Edit in the Edit menu. In the Edit projector window, select the group name to use for registering in Parent group and then click "Change". The status of the group registration will be displayed as an icon in Grouping view or Detail list view. The registration details can also be checked using Projector list in the View menu.

Group name

Enter the name of the group to be displayed in Grouping view or Detail list view. Up to a maximum of 32 bytes can be entered. A space cannot be used as the first character.
Display icon Parent group Monitor
Select the icon(s) to be displayed in Grouping view or Detail list view. This selects the parent group. If no groups have been created, this cannot be selected. Select this to monitor all projectors that have been registered in the group. If this is not selected, the settings made when the individual projectors were registered will be used. It cannot be set when creating a new group.

Select "Option" from the View menu. The Option window will be displayed.
The projector information that is generated when a problem is detected is stored until EMP Monitor is closed. EMP Monitor displays will not be updated automatically even if the projector status returns to normal. Click "Refresh" in the main window to update the status. Detectable error information differs with the projector you are using.

Selecting display items

You can select only the required items to be displayed in Detail list view.
Select the check box of the item you want to display. Click "OK". When all of the details of the item cannot be displayed in Detail list view, drag the boundary line on the right of the item name so that the view is extended to the desired width.

Sorting lists

You can sort detailed lists by using a specific row as a sort key, such as projector name order or IP address order. Procedure Click the item name of the row you want to use as the sort key.
With Projector list, temperature level icons are not displayed regardless of the setting of Temperature level display group view at Environment setup. The Projector list lets you check the registration details for groups in a hierarchical diagram. When you click on an icon, Grouping view and Detail list view are scrolled so that the selected icon is displayed in the window.
Searching for desired icons (Projector list)
The Projector list feature is useful for searching in lists when many groups and projectors are registered and the icon you are looking for is not displayed on screen. Procedure Select "Projector list" from the View menu. The following window will be displayed.
Monitoring using the system tray
The projector statuses are always displayed as icons in the system tray, even when Grouping view or Detail list view is not always displayed, and the statuses can be checked by the icon patterns. When the configuration menus are set using the following operations, an icon appears in the system tray and the status can be monitored by means of the icon's pattern.

The icon patterns are explained below.

No problem Problem

Select "Environment setup" from the Tool menu. The Environment setup window will be displayed.
B Select "Resident in the task tray".
Displaying projectors with problem or warning statuses in a list
You can display a list of only the projectors which have a problem or warning status. Procedure Select "Warning and Error Projector list" from the View menu. The following Warning and Error Projector list window will be displayed. If you move the mouse pointer over the icon of the Error information, details of the error and the remedy will be displayed. If you double-click in a line, the properties for that projector will be displayed. s p.29

C Click "OK".

Right-click the icon in the system tray to open a pop-up menu to select the Open the main screen or Exit. If Register at start up in the Environment set up is selected, EMP Monitor starts automatically when the computer's power is turned on. When using EMP Monitor under Windows Vista, you must have administrator authority in order to use this function.
Type: Shows the group or projector status. Display name: Shows the display name. Power: Shows the power on status for the projector. Power on and normal status Power off and normal status Power on and abnormal status Power off and abnormal status Error information: Shows the warning or problem status using the following icons. Replace Lamp* High-temperature warning Replace Air Filter No Air Filter Low Air Flow Air Flow Sensor Err. Low air flow error Air filter air flow sensor error Computer2 BNC S-Video Video(RCA) Video(BNC) D-Video Easy MP USB Display USB LAN * Lamp Cover Open Lamp Error Lamp failure at power on
High internal temperature error Internal Error Fan error Sensor error Supply System Error (Ballast) Auto Iris Error Other error
Lamp Hours: Shows the lamp operating time for the projector. Source: Shows the input source that has been selected for the projector. Computer or Computer1 DVI or HDMI (Digital)
You can display Replace lamp at any time preset at Environment setup in the Tool menu.
Detectable error information differs with the projector you are using.
Checking properties in detail
You can check the properties of groups and projectors in detail.
Temperature level: The following five icons display the differing internal temperature status of the projector. Internal temperature normal Internal temperature normal High-temperature warning High-temperature warning Internal temperature error
Displaying group properties
Procedure You can use either of the following methods to display the properties. Displaying the properties for all groups in Grouping view Right-click in Grouping view and select Property.
Displaying properties for specified groups Right-click an icon in Grouping view and then select Property.

Displaying projector properties
Right-click on a projector icon in Grouping view or Detail list view and select Property.
If you double-click in a line, the properties for that group or projector will be displayed.
Shows the projector's serial number. If hyphens are displayed, confirm the serial number on the label of the projector. Displays the projector firmware version.
Displaying and deleting logs
In your web browser, you can check a transmission log of content such as what has been controlled by EMP Monitor, projector errors. You can delete logs once you have checked them.
When Log output is set to On at Environment setup in the Tool menu, transmission logs are stored. The default setting is Off.

Displaying logs

Procedure Select "Log" - "View" from the View menu. The web browser will open and the communication logs up until that time will be displayed.

Deleting logs

Procedure Select "Log" - "Delete" from the View menu. When the confirmation message is displayed, click "OK". All logs will be deleted and details of EMP Monitor control operations and details of projector errors from that point onward will be recorded in a new log.
Using the control functions
Carrying out control using control buttons
Click the icon of a projector to be controlled in Grouping view or Detail list view, and click a control button to enable control of only that selected projector. You can also enable control of all selected projectors by selecting more than one projector in Grouping view or Detail list view and clicking a control button. The methods of selecting more than one projector at the same time are as follow.
If you select a group icon in Grouping view, all projectors that have been registered in that group and that are set to be monitored can be controlled at the same time. Hold down the Ctrl key on the keyboard while clicking on the desired icons. Use drag and drop to select a range of desired icons.
The following table shows the meanings of the control buttons.
Power On Power Off Switch source Computer1 Switch source Computer 2 Switch source BNC Switch source S-Video Switch source Video (RCA) Switch source Video (BNC) Switch source DVI, HDMI Switch source D-Video Switch source EasyMP Switch source USB Display* Switch source USB* Switch source LAN* Turns the projector power on. Turns the projector power off. Switches the video input source to the Computer1 port or Computer port. Switches the video input source to the Computer2 port. Switches the video input source to the BNC port. Switches the video input source to the S-Video port. Switches the video input source to the Video port or video2 port. Switches the video input source to the Video1 port. Switches the video input source to the DVI port or HDMI port. Switches the video input source to the D4 port. Switches to EasyMP or EasyMP.net. Switches to USB Display. Switches the video input source to the external equipment connected via a USB (Type A) port. Switches the video input source to the image currently projected by EMP NS Connection. *

Projectors Selects a group or projector to check the status of. When a group is selected, the timer setting statuses for all projectors in that group are displayed. Date Shows the current day in a red box. Days for which timer settings have been made are shown in bold. Click or to switch to the calendar for the previous or next month. Shows a list of the timer settings. Enabled/disab Switches the timer settings that have been selected from led the timer list between enabled and disabled. Add Edit Registers new timer settings. s "Procedures for new timer settings" p.34 Lets you change the timer settings that have been selected from the timer list. If a group has been selected for status checking, the settings cannot be changed. Lets you delete timer settings that have been selected from the timer list.

Delete

Procedures for new timer settings
A Click "Add" on the timer setting window. The following
window is displayed and the new timer settings are applied.
After completing the timer settings, click "OK". The timer settings that have been made will be registered and they can be checked in the displayed timer list. You can enable and disable all of the timer settings that have been registered. Select Timer - Enable or Disable from the Tool menu.
At Operation, you can carry out the operations of turning the power on and off and switching the input sources, similarly for the control buttons on the main window. If you set the input source switching, the projector's power will turn on at the timer start time even if it is not on at the time. Because of this, it is not necessary to make two separate timer settings for turning the power on and switching the input source.
E-mail notification function settings
The mail notification function can be used to send corresponding notification messages to a preset e-mail address when a projector that is connected to the network assumes a certain status, or if it experiences a problem or warning. By using this function, the operator can be notified of a projectors status or problems even when the operator is in a different location from the projectors. Up to three addressees (destinations) can be registered and messages can be sent to all of them at once. If a critical problem develops with a projector which causes it to suddenly stop working, it may not be possible for the projector to send a message notifying an operator of the problem. If Standby Mode is set to Network ON or Network Monitoring is set to ON in the projector configuration menus, you can monitor the projector even when it is in standby mode (when its power is turned off). s Projector User's Guide On some projectors, the mail notification function can be set in the configuration menu. When notification messages are set to be sent in the projector's configuration menu, both the settings in the configuration menu and settings made on EMP Monitor are functional. Detectable status with the mail notification function differs with the projector you are using. Procedure

The Set mail notification function window will be displayed.
Make the necessary settings while referring to the table below.
Mail notification function SMTP server IP address Set to ON to use the mail notification function. Enter the IP address of the SMTP server. Up to a maximum of 255 bytes can be entered. When you change a port number of the SMTP server, specify this port number. The default value is "25". You can enter a valid number from 1 to 65535. Sender mail address Recipient mail address 1 Recipient mail address 2 Recipient mail address 3 Enter the sender's e-mail address. Up to a maximum of 255 bytes can be entered. Specify the destination addresses for the notification e-mail. Up to three destinations can be set. Up to a maximum of 255 bytes can be entered.
A Select "Mail notification function" from the Tool menu.
C Click "Notification event" and check the items for mail
notification in the window that appears.

D Click "OK".

The Set mail notification function window appears again. Repeat Steps 3 and 4 to set the notification events to be notified.
E When the setup is complete, click "OK".
E-mail notification of problem/warning/status
The details contained in the e-mail message can consist of the following.
Message Internal Error Fan error Sensor error Lamp Cover Open Lamp failure at power on Lamp error High internal temperature error Low air flow error Air filter air flow sensor error High-temperature warning Replace Lamp Replace Air Filter No Air Filter Low Air Flow Air Flow Sensor Err. Clean Air Filter Notice No signal No image signals are being received by the projector. Check the connection status and check that the power for the connected equipment is turned on. Remedy s Projector User's Guide
If the projector experiences a problem or enters a status requiring attention, an e-mail like that shown below is sent to the address specified for Recipient mail address. If there is more than one problem, warning, or status, the corresponding messages are output to separate lines.
Item E-mail subject Body Details shown [Display name displayed in Grouping view or Detail list view] Projector status notification <Display name displayed in Grouping view or Detail list view> has entered the following status. <Warning/error/status message (Please see the table below)>
Message Other error Supply System Error (Ballast) Auto Iris Error Network error (TCP connection error) Check that the projector's power is turned on and the LAN cable is connected, and also check that Network Monitoring is set to ON and Standby Mode is set to Network ON. s Projector User's Guide Remedy Stop using the projector, disconnect the power cable from the electrical outlet, and contact Epson.s Projector's User's Guide

Check that the projector has been correctly Network error (ESC/VP.net connected to the network. s Projector User's communication error) Guide Network error (monitor password authentication error) Check the projector's Monitor Password.
Messages to inform that the projector has recovered from the error or warning statuses are sent.
Application lock function
You can use the application lock to prevent third parties from operating the projectors using EMP Monitor and from changing settings without authority. Opening and closing EMP Monitor and status monitoring can still be carried out even when the application lock is applied. In addition, when a password has been set, the password must be entered in order to cancel the application lock. This ensures that the application lock can not be easily cancelled, and thus improves system security.
The password entry window will be displayed, so enter the set password and then click "OK". If no password has been set (default setting), click OK without entering a password. It is recommended that you enter a password in order to strengthen security. The application lock will be cancelled and operations can be carried out as normal.
Switching application lock between enabled and disabled
Enabling the application lock
Procedure Select "Application lock" from the Tool menu. The application lock will be enabled and no operations will be possible other than opening and closing EMP Monitor and disabling the application lock.
Setting a password for cancelling application lock
Carry out the following operations while application lock is cancelled. Procedure
Select "Environment setup" from the Tool menu. The Environment setup window will be displayed. Select "Change the application lock password".
Disabling the application lock
Enter the password in both the "New password" and "New password (confirm)" boxes and then click "OK". The password can be up to 16 bytes in length. Single-byte alphanumeric characters can be used.
A Select "Application unlock" from the Tool menu.

Troubleshooting

An e-mail message is not sent when a problem occurs with a projector

Copyright Notice

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained herein. Neither is any liability assumed for damages resulting from the use of the information contained herein. Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions. Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation. This information is subject to change without notice.