Setting Up Email on Your BlackBerry Device
2006 Sprint Nextel. All rights reserved. SPRINT, the Going Forward logo, and other trademarks are trademarks of Sprint Nextel. The BlackBerry and RIM families of related marks, images, and symbols are the exclusive properties and trademarks or registered trademarks of Research in Motion Limited used by permission. June 16, 2006

Setting Up Email

Choosing Your Email Setup Option
To begin sending and receiving email messages on your BlackBerry device, you must integrate your device with a supported email account (up to 10 supported accounts) using one of the following options:
BlackBerry Internet Service Option
Use this option if one or more of the following situations apply: You purchased your BlackBerry device in a store. You want to set up a new email account for use with your BlackBerry device. You want to send and receive email messages on your BlackBerry device from one or more existing, supported email accounts. If this setup option applies to you, see Setting Up for Email Using BlackBerry Internet Service on page 2 for more information.
BlackBerry Enterprise ServerTM Option
Use this option if all the following situations apply: A system administrator is managing a BlackBerry Enterprise Server within your company. A system administrator has confirmed that you are permitted to use the BlackBerry Enterprise Server. You want to receive messages from a corporate Microsoft Outlook, IBM, Lotus Notes, or Novell GroupWise email account. Your supported email account resides on a Microsoft Exchange, IBM Lotus Domino, or Novell GroupWise email server. You subscribe to a wireless service that supports account setup using the BlackBerry Enterprise Server. If this setup option applies to you, see Setting Up for Email Using BlackBerry Enterprise Server on page 9 for more information.
Setting Up for Email Using BlackBerry Internet Service
You can set up for email using a Web browser on your BlackBerry device or on a computer. To set up for email, you must create a login ID and password. The first time that you log in to the BlackBerry Internet Service Web site, you can add a supported email address, create a BlackBerry email address, or do both. Add an email address if you have an existing, supported email account that you want to access from your BlackBerry device. Create a BlackBerry email address if you do not have another existing, supported email account, or if you need an additional email address that you can use to send and receive email messages. Note:
If you are adding a work email address, you might need to use a computer to add the address. See About Adding an Email Address on page 4 for more information.
Setting Up for Email Using Your BlackBerry Device
1. Verify that your BlackBerry device is connected to the Nationwide
Sprint PCS Network and that you are in a wireless coverage area. (See your getting started guide for details.)
2. Click Email Settings. (The Sign In screen will be displayed.) 3. On the Sign In screen, click Create New Account and then click Get Link.
To follow a link in the browser, click the link and then click Get Link.
4. Read the legal terms and conditions carefully. Perform one of the following
actions: To decline the legal terms and conditions and stop the setup process, click No. To accept the legal terms and conditions and continue the setup process, click Yes.
5. Type the login information.
User ID: Type a login name of your choice for the BlackBerry Internet Service Web site. Password: Type a login password of your choice for the BlackBerry Internet Service Web site. Confirm Password: Retype your login password.
6. Write down your user ID and password and keep the information in a safe
place. You must type this information every time that you log in to the BlackBerry Internet Service Web site.

7. Click Next. 8. Select a language for the BlackBerry Internet Service Web site. 9. Perform one of the following actions:
To add an email address for an existing supported email account (up to 10), type the full email address (for example, yourname@ispname.com). Type the password for your email account. To create a BlackBerry email address, click Create a BlackBerry email address. In the Username field, type the name that you want to appear before the at sign (@) in your new BlackBerry email address.
10. Click Next. 11. Click OK.
Setting Up for Email Using a Computer
To use this setup option, you require the following items: Internet browser: Microsoft Internet Explorer version 6.0 (or later) or TM Netscape Communicator version 7.2 (or later) with JavaScript enabled. Operating System: Microsoft Windows 2000, Windows XP, or Mac OS 10.3 (or later). To set up your email using your computer:

1. 2. 3. 4.

Verify that the computer is connected to the Internet. In a Web browser, in the Web address field, type www.sprint.blackberry.com. Click Create New Account. Read the legal terms and conditions carefully. Perform one of the following actions: To decline the legal terms and conditions and stop the setup process, click I Disagree. To accept the legal terms and conditions and continue the setup process, click I Agree. [ESN (dec)] for your BlackBerry device.
5. Type the personal information number (PIN) and electronic serial number
To find your PIN and ESN (dec) on your device, click Options > Status.

6. Click Continue.

Setting Up Email on Your BlackBerry Device 3
7. Type the login information.
User ID: Type a login name of your choice for the BlackBerry Internet Service Web site. Choose Password: Type a login password of your choice for the BlackBerry Internet Service Web site. Confirm Password: Retype your login password. Language: In the drop-down list, click the language for the BlackBerry Internet Service Web site (if applicable).
8. Write down your user ID and password and keep the information in a safe
9. Click Sign Up. 10. Perform one of the following actions:
11. Click Next. 12. Click OK.
About Adding an Email Address
You can add up to 10 supported email addresses that are associated with the following email account types to the BlackBerry Internet Service: ISP (using POP or IMAP). Microsoft Exchange (using Microsoft Outlook Web Access or the BlackBerry Mail Connector). IBM Lotus Domino (using the BlackBerry Mail Connector).

You can add most email addresses for most supported email accounts using your BlackBerry device. You must add email addresses for some types of supported email accounts using a computer.
Email Account Type Most Email Accounts Personal - Microsoft Outlook Personal - POP or IMAP Work - Microsoft Outlook Web Access Work - Microsoft Outlook Work - IBM Lotus Notes
BlackBerry Device Web Browser

Computer Web Browser

Depending on your email provider, you might not be able to add email addresses for certain email account types. Contact your email provider for more information. Note:
You might be prompted to install the BlackBerry Mail Connector on your computer when you add a supported work email address. The BlackBerry Mail Connector is designed to enable the BlackBerry Internet Service to retrieve email messages from a Microsoft Outlook or IBM Lotus Notes work email account from behind a companys firewall.
Logging In to the BlackBerry Internet Service Web Site
Logging In Using Your BlackBerry Device
You must log in to the BlackBerry Internet Service Web site to add or remove supported email accounts and to manage settings and message delivery options. To log in to your account:
1. Verify that your BlackBerry device is connected to the Nationwide Sprint PCS
Network and that you are in a wireless coverage area.
2. Click Email Settings. (If Email Settings is not an available option, due to your
device software version, click Internet Browser > Internet Email Setup.)
3. On the Sign In screen, type your login information.
User ID: Type your login name for the BlackBerry Internet Service Web site. Password: Type your login password for the BlackBerry Internet Service Web site.
4. Click Submit and then click Get Link.
Logging In Using a Computer
You must log in to the BlackBerry Internet Service Web site to add or remove email accounts and to manage settings and message delivery options. To log in to your account:
1. Verify that the computer is connected to the Internet. 2. In a Web browser, in the Web address field, type www.sprint.blackberry.com. 3. Type your login information.

4. Click Login.

Requesting Your Login Password
If you forget your BlackBerry Internet Service Web site password, you can request that the password be sent to your BlackBerry device. To request your login password using your BlackBerry device:

1. On the BlackBerry Internet Service Web site login screen, click Forgot your

password.

2. In the User ID field, type your login name for the BlackBerry Internet Service

Web site.

3. Click Submit.
To request your login password using a computer:
2. Type the required information:
In the User ID field, type your login name for the BlackBerry Internet Service Web site. In the PIN field, type the PIN for your BlackBerry device.
To find your PIN on your device, click Options > Status.
3. Click Request Password.

Finding More Information

See the BlackBerry Internet Service Online Help for more information about adding supported email accounts, creating a BlackBerry email address, or managing email settings and message delivery options. To view the BlackBerry Internet Service Online Help, log into the BlackBerry Internet Service Web site and click the Help link. Note:
If you log into the BlackBerry Internet Service Web site using a browser on your BlackBerry device, click the Help link on the Web page and then click Help (Get Link) in the menu.
Installing the BlackBerry Desktop Software
Install the BlackBerry Desktop Software on a computer to perform any of the following actions: Synchronize personal information management (PIM) data, such as contacts, tasks, and appointments. Backup and restore data on your BlackBerry device. Load new programs for your BlackBerry device, such as updated system software, games, and third-party personal information management programs. Charge your BlackBerry device using your computer. To install the desktop software, the following system requirements apply: Intel-compatible 486 or higher computer that is compliant with USB 1.1 or later. Windows 98, Windows ME, Windows 2000, or Windows XP. CD-ROM drive. Available USB port. If you use Windows 98 (not Windows 98 Second Edition), you must download the DCOM 98 version 1.3 update from www.microsoft.com/default.mspx for the USB driver to operate as expected. To install the BlackBerry Desktop Software:
1. Insert the BlackBerry Desktop Software Installation CD into your CD drive. 2. Complete the onscreen instructions.
Select BlackBerry Internet Service as your account integration option.
3. When the installation is complete, connect the smaller end of the USB cable
to your BlackBerry device.
4. Connect the larger end of the USB cable to an available USB port on your computer. 5. On the Windows taskbar, click Start. 6. Click Programs > BlackBerry > Desktop Manager.
To find more information about the features of the BlackBerry Desktop Software, click Help > Desktop Help Contents.
Setting Up for Email Using BlackBerry Enterprise Server
Your system administrator might set up your BlackBerry device for email on your behalf, or you might need to integrate your BlackBerry device with a supported email account yourself using one of the methods described here.

Using Enterprise Activation
If your system administrator has provided you with an Enterprise Activation password, you can integrate your supported email account (up to 10) directly from your BlackBerry device. To use Enterprise Activation:
2. On your BlackBerry device, click Enterprise Activation. 3. Type your supported corporate email account address. 4. Type the Enterprise Activation password provided by your system

administrator.

5. Click Activate.
Your system administrator might request that you install the BlackBerry Device Manager program on your computer to reduce the amount of data that is sent over the wireless network when your BlackBerry device is connected to your computer.
Using the BlackBerry Desktop Software
If your system administrator does not provide you with an Enterprise Activation password, you can install the BlackBerry Desktop Software on your computer to integrate your BlackBerry device with your supported email account. To install the BlackBerry Desktop Software, the following system requirements apply: Intel-compatible 486 or higher computer that is compliant with USB 1.1 or later. Windows 98, Windows ME, Windows 2000, or Windows XP. CD-ROM drive. Available USB port. If you use Windows 98 (not Windows 98 Second Edition), you must download the DCOM 98 version 1.3 update from www.microsoft.com/default.mspx for the USB driver to operate as expected.
To use the BlackBerry Desktop Software:
1. Insert the BlackBerry Desktop Software Installation CD into your CD drive. 2. Complete the onscreen instructions:
Select BlackBerry Enterprise Server or BlackBerry Desktop Redirector as your account integration option. Select BlackBerry Enterprise Server as your email redirection option.
4. Connect the larger end of the USB cable to an available USB port on your

computer.

5. On the Windows taskbar, click Start. 6. Click Programs > BlackBerry > Desktop Manager.
When you are prompted to generate an encryption key, complete the onscreen instructions.

BlackBerry Mail Store Service
BlackBerry Enterprise Server

Version: 5.0

Technical Note
SWD-705372-0526022458-001

Contents

1 BlackBerry Mail Store Service..... Database tables in the BlackBerry Configuration Database that store contact information.. Contact information that the BlackBerry Mail Store Service stores in the BlackBerry Configuration Database. How the BlackBerry Mail Store Service accesses contact information that is stored on the messaging server.. When the BlackBerry Mail Store Service updates the contact list.... 13
2 Configuring the BlackBerry Mail Store Service instance that updates the contact list... How the BlackBerry Mail Store Service instances update multiple contact lists... Configure the BlackBerry Mail Store Service instance that updates the contact list... 3 Update the contact list manually..... 4 Create a user account that is not in the contact list in the BlackBerry Configuration Database.. 5 Performance implications for the BlackBerry Mail Store Service... How the performance of the database server impacts the BlackBerry Mail Store Service.. How the performance of the messaging server impacts the BlackBerry Mail Store Service.. Configure the throttling for the BlackBerry Mail Store Service... 6 Glossary....... 7 Provide feedback...... 8 Legal notice......
In BlackBerry Enterprise Server version 5.0, the BlackBerry Mail Store Service connects to the messaging servers in your organization's environment and retrieves the contact information that the BlackBerry Administration Service requires to search for user accounts on the messaging servers. The BlackBerry Mail Store Service performs the following actions: synchronizes your organization's contact list to the BlackBerry Configuration Database updates the contact list in the BlackBerry Configuration Database every 24 hours automatically permits the BlackBerry Administration Service to access user account information that is stored in the mailbox or mail file on the messaging servers exposes an API that the BlackBerry Administration Service can use to connect to the BlackBerry Mail Store Service searches for contact information on behalf of the BlackBerry Administration Service You install a BlackBerry Mail Store Service when you install a BlackBerry Enterprise Server. The BlackBerry Mail Store Service connects to the messaging server using the same connection information that the BlackBerry Enterprise Server uses. The BlackBerry Administration Service is designed to communicate with the BlackBerry Mail Store Service using RPC.
Database tables in the BlackBerry Configuration Database that store contact information
The BlackBerry Mail Store Service synchronizes contact information to two database tables in the BlackBerry Configuration Database. Table name MsDomains MsAddresses Description This table contains a list of domains and messaging servers that are located in your organization's environment. This table contains a list of the email addresses that are included in your organization's contact list.
Contact information that the BlackBerry Mail Store Service stores in the BlackBerry Configuration Database

The BlackBerry Mail Store Service synchronizes contact information that is stored in the messaging environment to the BlackBerry Configuration Database. To compare the contact information changes that occurred between synchronization processes, the BlackBerry Mail Store Service maintains two copies of the contact information.
How the BlackBerry Mail Store Service accesses contact information that is stored on the messaging server
The BlackBerry Mail Store Service synchronizes contact information that is stored in the messaging environment to the BlackBerry Configuration Database. The contact information is stored in database properties in the BlackBerry Configuration Database. Database property name in BlackBerry Description Configuration Database version 4.1 UserConfig.ServerDN This property specifies whether this is the address for a user or distribution list. This property specifies the path to the administration server in an IBM Lotus Domino environment. This property specifies the display name for the user account. This property specifies the email address for the user account. This property specifies the unique mailbox path. This property specifies the path to the messaging server. This property specifies the NSF file location in an IBM Lotus Domino environment. This property specifies the UID of the user account in an IBM Lotus Domino environment.

Contact information

Database property name Type AdminServer
address type administration server path display name email address mailbox path messaging server path NSF file location unique ID
DisplayName MailboxSMTP MailboxKey ServerName MailboxLocation Unid
UserConfig.DisplayName UserConfig.MailboxSMTP Addr UserConfig.MailboxDN UserConfig.ServerDN UserConfig.MailboxDN UserConfig.UnId
In a Microsoft Exchange environment, the BlackBerry Mail Store Service can connect to the messaging server and search for contact information using MAPI or LDAP. By default, the BlackBerry Mail Store Service uses MAPI to search for contact information. If you configure the BlackBerry Enterprise Server to use LDAP to search for contact information, the BlackBerry Mail Store Service can also use LDAP to search for contact information. In an IBM Lotus Domino environment, the BlackBerry Mail Store Service uses the C API in IBM Lotus Notes to search for contact information in the IBM Lotus Notes Address Book.
When the BlackBerry Mail Store Service updates the contact list
For more information about how the BlackBerry Enterprise Server uses LDAP, visit www.blackberry.com/support to read article KB05174.
The Timer Manager in the BlackBerry Administration Service controls when the BlackBerry Mail Store Service updates the contact list. By default, the BlackBerry Mail Store Service starts updating the contact list when the computer that hosts the BlackBerry Administration Service displays the time as 12:30 AM. By default, the BlackBerry Mail Store Service removes old contacts from the contact list at 2:45 AM. The BlackBerry Configuration Database create process or BlackBerry Configuration Database upgrade process specifies the schedule that the BlackBerry Mail Store Service uses to update contact lists. The schedule uses the time zone that the computer that you used to create or upgrade the BlackBerry Configuration Database is located in. You cannot change the schedule using the BlackBerry Administration Service.

Configuring the BlackBerry Mail Store Service instance that updates the contact list
The BlackBerry Configuration Database contains your organization's contact list and a list of BlackBerry Enterprise Server instances. By default, the BlackBerry Mail Store Service instance that you installed with the first BlackBerry Enterprise Server instance that appears in the list updates the contact list. If you prevent the BlackBerry Mail Store Service that you installed with the first BlackBerry Enterprise Server instance from updating the contact list, the next available BlackBerry Mail Store Service instance in the list updates the contact list. By default, if you install multiple BlackBerry Mail Store Service instances, each instance can update the contact list in the BlackBerry Configuration Database. The first BlackBerry Mail Store Service instance that updates the contact list prevents the other instances from also updating the contact list. Each BlackBerry Mail Store Service instance searches for time stamp information in the BlackBerry Configuration Database to determine if another BlackBerry Mail Store Service instance is updating the contact list already before it starts to update the contact list. You must verify that at least one BlackBerry Mail Store Service instance can update the contact list in the BlackBerry Configuration Database so that the BlackBerry Administration Service can access the latest contact list information when you create and manage user accounts. If you prevent all of the BlackBerry Mail Store Service instances from updating the contact list, the BlackBerry Configuration Database might not contain the contact information for all user accounts on your organization's messaging server. If the BlackBerry Configuration Database does not contain contact information for a user account, you cannot create the user account by searching for the contact information in the BlackBerry Administration Service. You can only create the user account if you use the Add from company directory option in the BlackBerry Administration Service. The Add from company directory option permits the BlackBerry Mail Store Service to search the contact information that is stored in the messaging environment so that you can create the user account even if the BlackBerry Configuration Database does not contain the contact information for the user account.
How the BlackBerry Mail Store Service instances update multiple contact lists
If your organization's environment includes IBM Lotus Domino and you configured multiple contact lists or IBM Lotus Notes Address Books, all of the BlackBerry Mail Store Service instances might not have permission to read all of the contact lists. By default, if you configured multiple contact lists, a BlackBerry Mail Store Service instance can update some of the contact lists while the other BlackBerry Mail Store Service instances update other contact lists. To optimize the performance of the BlackBerry Mail Store Service instances, you can configure only one BlackBerry Mail Store Service instance to update all of the contact lists.

Configure the BlackBerry Mail Store Service instance that updates the contact list
1. 2. 3. 4. Copy the BlackBerry Enterprise Server installation media to a computer that hosts a BlackBerry Enterprise Server instance. Extract the contents to a folder on the computer. At the command prompt, navigate to <extracted_folder>\tools. Perform one of the following actions: To permit a BlackBerry Mail Store Service instance to update the contact list, type Traittool -host <instance_name> trait MailstoreAddressRefreshEnabled -set true, where <instance_name> is the name of the BlackBerry Enterprise Server instance that you installed the BlackBerry Mail Store Service with. To prevent a BlackBerry Mail Store Service instance from updating the contact list, type Traittool -host <instance_name> -trait MailstoreAddressRefreshEnabled -set false, where <instance_name> is the name of the BlackBerry Enterprise Server instance that you installed the BlackBerry Mail Store Service with. Repeat step 4 for each BlackBerry Mail Store Service instance.
Update the contact list manually
You can update the contact list in the BlackBerry Configuration Database so that you can include any organizational changes or updates in the contact list. The amount of time that the BlackBerry Mail Store Service requires to update the contact list depends on the contact list size. 1. 2. 3. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry solution topology > BlackBerry Domain > Component view. Click Email. Click Refresh available user list from company directory.
Create a user account that is not in the contact list in the BlackBerry Configuration Database
You can create a user account for a user even if the BlackBerry Mail Store Service did not yet synchronize the contact information for the user account to the BlackBerry Configuration Database. If the BlackBerry Mail Store Service did not synchronize the contact information and you create a user account, the BlackBerry Administration Service does not display the user account in the search results. 1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User. 2. Click Create user. 3. Search for a user account. 4. Click Add user from company directory. 5. In the Email address field, type the email address, in SMTP format, of the user account that you want to add. 6. Click Find user in company directory. 7. Click Save user to available user list and Create BlackBerry Enabled User. 8. If you installed multiple BlackBerry Enterprise Server instances, select the BlackBerry Enterprise Server that you want to add the user account to. 9. Click Continue. 10. Type and confirm an activation password. The password must not contain special characters. Specific BlackBerry devices do not support special characters and do not unlock when a user types a password that contains special characters. 11. In the Password expiration field, type the amount of time, in hours, that can elapse before the activation password expires. 12. Click Create user.

Performance implications for the BlackBerry Mail Store Service
How the performance of the database server impacts the BlackBerry Mail Store Service
The database server hosts the BlackBerry Configuration Database that the BlackBerry Mail Store Service uses to store contact information in. If the database server in your organization's environment is not performing as you expect, the performance of the database servers might impact how fast the BlackBerry Mail Store Service can write contact information to the BlackBerry Configuration Database. A typical entry in the MsAddresses table in the BlackBerry Configuration Database is approximately 300 bytes in size. The MsAddresses table contains two copies of the contact list so that you can manage user accounts. If more than two copies exist, the BlackBerry Mail Store Service uses a stored procedure to delete the extra copies nightly. The stored procedure deletes 3000 rows during each procedure call with a delay of 5 seconds between procedure calls. For example, if an environment includes 10,000 user accounts, the MsAddresses table contains contact information that is approximately 6 MBs in size. Table sizes might be larger depending on table whitespace and the internal storage structure of SQL.
How the performance of the messaging server impacts the BlackBerry Mail Store Service
If the messaging servers in your organization's environment are not performing as you expect, the performance of the messaging servers might impact how fast the BlackBerry Mail Store Service can search and receive contact information. If you configure the BlackBerry Enterprise Server to use LDAP to search for contact information in a Microsoft Exchange environment, the performance of the global catalog server impacts how fast the BlackBerry Mail Store Service can search and receive contact information. To optimize the performance of the BlackBerry Mail Store Service, you can consider permitting only the BlackBerry Mail Store Service that is located in the closest physical proximity to the BlackBerry Configuration Database to update the contact list.

Configure the throttling for the BlackBerry Mail Store Service
By default, the throttling for the BlackBerry Mail Store Service updates 5000 items each minute in the contact list in the BlackBerry Configuration Database. You can change the throttling for the BlackBerry Mail Store Service to improve the BlackBerry Mail Store Service performance. 1. In the Windows Services, right-click the BlackBerry MailStore Service service and click Properties.

2. 3. 4. 5.

Click Stop. In the Start parameters field, type -o=#<objects> -t=<seconds>. Click Start. Click OK.

Glossary

API application programming interface LDAP Lightweight Directory Access Protocol MAPI Messaging Application Programming Interface
messaging server A messaging server sends and processes messages and provides collaboration services, such as updating and communicating calendar and address book information. NSF Network Specific Facility RPC remote procedure call SMTP Simple Mail Transfer Protocol SQL Structured Query Language UID unique identifier

Provide feedback

To provide feedback on this deliverable, visit www.blackberry.com/docsfeedback.

Legal notice

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