AMC 2.0 [a] [b] [c] [d] x

Document information

Document number: eud-1048 Document version: 2.0 Valid as of: AMC v1.5/v2.0 Copyright 03.2010 Aastra Technologies Limited In PDF Viewer, click on this link to download the latest version of this document:
https://pbxweb.aastra.com/doc_finder/DocFinder/eud-1048_en.pdf?get&DNR=eud-1048
eud-1048_en.book Page 8 Monday, March 22, 2010 4:25 PM
When starting the Aastra Mobile Client application
Your system administrator has already everything prepared. You begin with these steps:
Installation for Symbian-based and Android-based[a] devices
1. You receive three or four1) SMS messages on your mobile phone. The messages contain the download address, configuration data and licence. Open the SMS message containing the download address. 2. Select the internet address and call the linked internet pages with the Download message command. Confirm the internet access. 3. Follow the steps in the download wizard. Confirm the settings and begin downloading via Agree and download now. 4. After downloading, confirm the software installation. Then launch the installed software from the mobile phones user interface. 5. When starting, the application searches the SMS messages received for the configuration and licence. It automatically downloads the information in the messages. After a restart of the application the Aastra Mobile Client is ready for use.
Depending on the Aastra communications system the Aastra Mobile Client is used with.
eud-1048_en.book Page 9 Monday, March 22, 2010 4:25 PM
Installation for BlackBerry devices
Note: Depending on the enterprise server you use, the installation may differ. Please contact your system administrator for more information. 1. You receive three or four1) SMS messages on your mobile phone. The messages contain the download address, configuration data and licence. Open the SMS message containing the download address. Depending on the mobile phone you might receive an e-mail in place of the SMS. 2. Select the internet address and call the linked internet pages with the Get link command. 3. Follow the steps in the download wizard. Confirm the settings and begin downloading via Agree and download now. 4. After downloading, confirm software installation. 5. When you start the Aastra Mobile Client for the first time, the operating system will indicate that the application is attempting to access telephone information. Select Do not ask me again and accept. 6. It will then show you the permissions lists of the Aastra Mobile Client. Both settings (Interactions and Injection) should be set to Allow. Save the settings. Note: Please contact your system administrator if you need more information. 7. a) When you are starting the Aastra Mobile Client you will have to activate the licence and configuration SMS, if not done already. To do so open your inbox, highlight the relevant SMS and select the menu item Activate licence/configuration. Once you have done so for both SMS messages you will have to restart the Aastra Mobile Client. The Aastra Mobile Client is now ready for use. b) If the licence has expired you will receive a pop-up message. Click the red key to minimise the application in the background. Then open your inbox, highlight the licence SMS and select the menu item Activate licence/configuration. Once the licence has successfully been activated, the Aastra Mobile Client will automatically be closed. Restart you the Aastra Mobile Client. It is now ready for use.

eud-1048_en.book Page 10 Monday, March 22, 2010 4:25 PM
General settings of the mobile phone
Some functions of the mobile communications network may interfere with operating your mobile phone at the Aastra communications system. You need to deactivate the following mobile carrier functions: As long as you have activated your voice mail in your local enterprise voice mail system, switch off all call forwardings directed to the mobile networks voice mail. Switch off automatic announcements which are replayed if your mobile phone is not reachable. Switch off SMS messages which may be sent when you have missed calls. Usually you manage call forwardings in the mobile network with the mobile phones user interface. Please refer to the user's guide of your mobile phone for details. Announcements or automatically sent SMS messages can possibly be deactivated by your mobile network operator only.
eud-1048_en.book Page 11 Monday, March 22, 2010 4:25 PM

Operation

Starting, minimising and ending the Aastra Mobile Client
When you launch the Aastra Mobile Client from your mobile telephone, the regular telephony software installed by the mobile telephone manufacturer is simultaneously active. You can switch back and forth between the programmes. To make switching convenient, you should create a one-touch key or a desktop link for the Aastra Mobile Client. Please refer to the user's guide of your mobile phone for details.
To start the application on: Android: Click the Aastra Mobile Client icon in the main menu. BlackBerry: Click the Aastra Mobile Client icon in the main menu. Symbian: Open the Aastra Mobile Client in the installations folder or click the icon you have configured. To keep the Aastra Mobile Client active in the background: BlackBerry: Press the back key. This is also supported in an active call. Symbian: Press the red key. This can only be done when there is no active call. To close the Aastra Mobile Client: In the Options menu select the Exit command. Note: The Aastra Mobile Client software should be active at all times and only be exited in special cases.

Answering calls

A call to your system telephone extension is signalled on your mobile telephone after a brief delay as well. The Aastra Mobile Client shows the number of the calling party on its display. This is also the case if the application is minimised and running in the background.
1. Call numbers are always displayed in the international format (+44.). If there is a matching entry in the phonebook of the mobile phone, the relevant name will be displayed as well. 2. BlackBerry: You can answer calls via the standard operating procedures of your mobile phone or via Menu key > Answer. Symbian: You can answer calls via the standard operating procedures of your mobile phone or via Options > Answer. Note: Depending on the subscription type, a caller number might not be displayed in all calling cases. If the caller number is hidden, the communications systems main phone number might be displayed.
eud-1048_en.book Page 12 Monday, March 22, 2010 4:25 PM

Making calls

Please note that the Aastra Mobile Client call setup time lasts slightly longer than the normal mobile call setup time. To make an internal call, dial the internal call number of the person you wish to call. To make an external call, dial the external call number of the person you wish to call in canonical format (+44.) or dial the systems exchange access code followed by the call number. All external calls you make via Aastra Mobile Client are routed through the Aastra communications system. This means that your mobile phone calls the communications system, which routes your call further to the person you are calling. So, only the cost of connecting to the communications system is charged to your mobile phone. Your call will be presented to the called party with your office dial through number. If you do not wish to make external calls via the communications system (e.g. private calls), you must first make sure that the Aastra Mobile Client is set to dual identity mode in the Aastra Mobile Client settings menu and then minimised, and that the phones native menu is in the foreground, before dialling the call number. You can also make calls directly from the call list or from the stored contacts.

Note: Call numbers that are not saved in canonical format or are saved without exchange access code will be interpreted as internal call numbers. Therefore, make sure that you save the call numbers of your external contacts in canonical format (E.164 format) (+44.).
eud-1048_en.book Page 13 Monday, March 22, 2010 4:25 PM

Enhanced Operation

Telephony Functions
You have various telephony functions available as for example Enquiry or Conference. Contact your system administrator for more information or read the users guide. You will find the users guide and other documents for your application at your dealers homepage. The Aastra Mobile Client offers menu-controlled access to system telephony functions. There are two types of functions at your disposal: Out-call services, as for example Activating Call forwarding, and In-call services, as for example Enquiry.
1. BlackBerry: Press the BlackBerry key. The Functions menu opens. The content of this menu depends on the current call status. Press the Home softkey or the back key to exit the menu without selecting a function. Symbian: Select the Functions command in the Options menu, or go to the icon as pictured and press the select key. 2. Use the navigation keys to select the function you want. Activate the selected function with the select key or with the OK softkey. The function is executed. If you are not in an active call, a connection to the Aastra communications system is established. The requested function is subsequently transmitted using DTMF tones.
The following tables explain the available functions. Please note that not all functions mentioned are supported by all Aastra communications systems. These functions are separately marked in the table.
eud-1048_en.book Page 14 Monday, March 22, 2010 4:25 PM
In-call services: Function Blind Transfer
Explanations Transfers the active call directly to a third party. You can either enter a phone number or choose to open the contacts view. The first call will disappear from the home screen as soon as the other party accepts the transferred call. During an enquiry call, toggles between the caller on hold and the enquiry caller. Send call waiting indication to busy caller: While busy tone is signalled select Call waiting. Saves a callback request when the caller you want is busy. Initiates a three-way conference with the enquiry caller and the caller on hold. See Enquiry. Parks your current call. The person on the parked call hears music on hold. Enter the call number and confirm with the select key or with the OK softkey to conduct an enquiry call. Retrieves a call on hold. The enquiry call is terminated and you return to talking with the caller on hold. Will move the ongoing call to a predefined number (desk phone/softphone). Puts the ongoing call on hold. Calls on hold can be resumed on your own or on another phone. See Exit. See Brokering. Connects the enquiry caller and the caller on hold. If this feature is not offered connect the two calling parties by hanging up.

Brokering1) Call waiting1) Callback1) Conference Consultation1) Enquiry1)
Exit1) Fast forwarding1) Hold call1) Take back1) Toggle1) Transfer
Depending on the Aastra communications system the Aastra Mobile Client is used with. Out-call services: Function Absence Info Call pickup1)
Explanation The predefined absence info can be activated or deactivated by this function. Takes a current call from your system phone on your mobile phone (or vice versa): After a slight delay, you can continue the current call on your mobile phone. The Take number is configured in the Settings menu.
Call protect1) Call retrieve1) Call waiting protection1) Do not disturb1)
Prevents that calls are forwarded from the communications system to the mobile phone. Direct calls to the mobile phone number are not affected. Enables you to take a call from a waiting queue. Switches call waiting protection on or off: Select the setting you want in the menu which is activated after a brief delay. Activates/Deactivates the Do not disturb function after a brief delay. While the function is off, no calls are routed to your Aastra Mobile Client.
eud-1048_en.book Page 15 Monday, March 22, 2010 4:25 PM
Out-call services: Function Forwarding1) Explanation Configures or deletes a call forwarding: 1. Use the select keys to select the call forwarding type you want: Call forwarding: immediately Forwarding on No Reply: after time Forwarding if Busy: if busy Activate with the select key or with the OK softkey. 2. Select the destination you want in the next menu: User: a call number Voice Mail: the voice mail Forwarding off: turn off Activate with the select key or with the OK softkey. After a brief delay, the call forwarding configuration you want is activated on the communications system. Note: Depending on the Aastra communications system your system administrator is able provide you with further forwarding functions he can add in the feature file. Please contact you Aastra Mobile Client administrator for more information. Log on/Log off procedure for Master/Slave: With this simple procedure the slave can be set to Log on and Log off mode. During Log off mode the slave (AMC user) is blocked for incoming calls. Incoming calls will only be indicated on the master telephone. During this logged-off period it is still possible for the slave to set up a call. If the slave is logged on, incoming calls will be indicated depending on the configuration on both phones or only on the slave. Specify where incoming calls shall be routed to. Function only appears if the personal call routing is configured in the communications system for this user. Activates a Redkey function. Function only appears if the alarm key is configured in the communications system. See Call pickup.

Master/Slave1)

Personal call routing1) Redkey1) Take1) Time group
Switches the current time group: In the menu select the time group you want which is activated after a brief delay on the OpenCom 100 / Aastra 800 communications systems. Triggers a call to your voice mail: After a brief delay, you might get the voice mail request to enter your user PIN. Enter the PIN and then follow the voice mail operating instructions.

Voice Mail

eud-1048_en.book Page 16 Monday, March 22, 2010 4:25 PM

AMC Settings

Note: Some settings might be hidden depending on what was set in the Aastra Mobile Client admin settings menu via the SMS remote configuration.

Automatic Start

You can activate the automatic start function of your mobile telephone. The automatic start function launches the Aastra Mobile Client automatically when you switch on the mobile telephone.
1. Select the Settings command in the Options menu. 2. In the Settings menu, change the Automatic start option to the On setting. 3. BlackBerry: Press the Back softkey. Symbian: Select Save to exit the Settings menu. Note: The Aastra Mobile Client software should be active at all times and only be exited in special cases.

Auto Login

In the Settings menu change the Auto Login option to On to register the Aastra Mobile Client automatically to the communications system.

Keypad autolock

The keypad autolock is a function that automatically locks the Aastra Mobile Client display when it has been idle for a certain time. The Keypad autolock period is set in seconds in the Settings menu. Select the Lock keypad in the Options menu to lock the keypad manually.
eud-1048_en.book Page 17 Monday, March 22, 2010 4:25 PM

User PIN

When you change your user PIN on the Aastra communications system you will also have to change your preconfigured PIN on the Aastra Mobile Client if your communications system requires a PIN for the login.

1. Select the Settings command in the Options menu. 2. In the Settings menu, select the User PIN command. 3. Enter your new user PIN. 4. BlackBerry: Confirm it with Save. Symbian: Confirm with the OK softkey.
For the next outgoing call via your Aastra communications system the new user PIN is used for the login procedure, if the communications system requires a PIN.
Fast Forward Number (only MX-ONE)
The Fast forward number is the number used when requesting the fast forwarding function during an active call.

Dial Mode

In the Settings menu you may configure the Aastra Mobile Client in two different dialling modes: Dual Identitiy and Always Aastra MC. Dual Identity (Standard): Select this menu option if you want to use the Aastra Mobile Client to route outgoing calls via your Aastra communications system and to make direct mobile phone calls when the Aastra Mobile Client application is minimised. Dual identity mode is often used when you use your mobile phone for both business and private calls. Always Aastra MC: All outgoing calls are routed via your Aastra communications system, even if the Aastra Mobile Client is minimised and running in the background. During the dialling procedure the Aastra Mobile Client is automatically active. Note that emergency calls shall directly be placed from the mobile phone and not from the Aastra Mobile Client.

Voice Mail

The voice mail number of your company which is used to call and retrieve your voice mail messages.
eud-1048_en.book Page 18 Monday, March 22, 2010 4:25 PM

Language

The Aastra Mobile Client language is automatically set to the same language as set for the telephone. The language is defined in the Settings menu of your mobile phone.
Note: If the language set in the telephone is not supported by the Aastra Mobile Client software, English will be used as default language. Question marks will appear in front of words when using the application with a language not supported by your Aastra Mobile Client version. Contact your Aastra Mobile Client distributor to obtain the requested language file.
Configuration of exception numbers (or GSM service numbers)[a]
You are able to set the exception numbers in the Settings menu. Exception numbers are numbers that are not to be routed via the communiations systems, for example the number of the mobile voice mail in the operator network. Please contact your system administrator for more information.

eud-1048_en.book Page 19 Monday, March 22, 2010 4:25 PM
AMC Function Icons on Home Screen

Call list

The Aastra Mobile Client keeps a call list which entries you can use for your next call.
BlackBerry: When the Aastra Mobile Client runs in the foreground, the call list is directly on the display. Symbian: Select the Call list command in the Options menu, or go to the icon as pictured and press the select key. The call list is also displayed when you press the green call key without entering a call number.
The call list is displayed. The calls are either organised according to call type in three different folders or arranged in one call list in chronological order with the following symbols:
Call number dialled Received call Missed call
Using the options menu you can delete an individual entry or the entire call list.
eud-1048_en.book Page 20 Monday, March 22, 2010 4:25 PM
Your personal voice mail records voice messages from missed calls. The Aastra Mobile Client software then shows that a voice mail message has arrived.
Note: Aastra Mobile Client users of the MX-ONE communications systems receive an SMS for voice mail indication. 1. BlackBerry: Press the BlackBerry key then select and confirm the menu option Voice Mail. 2. Then open the menu and select Delete notificaiton and confirm with the select key or the OK softkey. The display of the notification is removed. 1. Symbian: Use the navigation keys to select the Voice Mails entry. Confirm with the select key. The Voice Mails menu opens. 2. Select the Listen command and confirm with the select key or with the OK softkey. You call your voice mail to listen to the new message. 3. Then open the menu and select Delete notifcation and confirm with the select key or the OK softkey. The display of the notification is removed. Note: You have possibly activated call diversion for your mobile call number, diverting the rejected calls to the voice mail of the mobile network operator. This could result in problems with this feature. In this case please contact your network provider and ask him to deactivate your voice mail to allow the Aastra communications system to manage this feature centrally for all your devices.
eud-1048_en.book Page 21 Monday, March 22, 2010 4:25 PM

Profiles

BlackBerry: As a BlackBerry user you can continue to use the mobile phones profile management. You therefore have to minimise the Aastra Mobile Client in the background. Please refer to the user's guide of your mobile phone for more details on your mobile phone profiles. Symbian: The Aastra Mobile Client permits direct access to the profiles saved on the mobile phone.

1. Select the Profiles command in the Options menu. Or go to the icon as pictured and press the select key. The list of profiles is displayed. Press the Home softkey to exit the list of profiles without making a selection. 2. Use the navigation keys to select the profile you want. Confirm with the select key or press the Options softkey. A menu of commands is displayed. The menu content depends on the functions of your mobile phone. 3. Select e.g. the Activate command to activate the settings of the profile selected.
eud-1048_en.book Page 22 Monday, March 22, 2010 4:25 PM

Contacts

The Aastra Mobile Client offers calls to contacts saved in the mobile telephone.
Select the Contacts command in the Options menu.
BlackBerry: You can also start your search in the Aastra Mobile Client by entering a contact name. If you are searching contacts using the BlackBerry graphical interface you can select a contact and open the menu using the BlackBerry key and select Aastra MC call. The call will then be established using the Aastra Mobile Client. Press the Home softkey or the Home key to exit the list of contacts without selecting anything. Symbian: You can also go to the icon as pictured and press the select key. The list of contacts is displayed.
Synchronizing your contacts
Since there are contact management applications provided by most mobile telephone providers (e.g. using Microsoft Outlook via a BlackBerry Enterprise Server, etc) this topic is not part of this users guide. For more information how to manage the synchronization of your contacts please refer to the users guide of your mobile phone. The required software is provided with most mobile phones or is available on the internet pages of the manufacturer.

SMS access

You can access the mobile phone SMS application via the Aastra Mobile Client home view. The receipt of a new SMS message is signalled in the Aastra Mobile Client client. Note that the SMS icon is only displayed with Aastra Mobile Client version 2.0.
Symbian: Select the SMS command in the Options menu.
eud-1048_en.book Page 23 Monday, March 22, 2010 4:25 PM
Mobile Least Cost Routing (Optional)
The Mobile Least Cost Routing function (Mobile LCR) minimises mobile roaming expenses by routing the call through the least expensive path. The logic is based on an LCR table managed by the system administrator via the Aastra provisioning portal and via the Aastra Mobile Client over-the-air provisioning system. Aastra Mobile Client uses the LCR to determine which call method is the most cost efficient for each call. The options are: Automatic HTTPS callback Call through Local call using Travel SIM The function is transparent to the user of Aastra Mobile Client, and works from any mobile network.

Automatic HTTPS callback function (MX-ONE only)
When you are abroad, it is usually less expensive to receive a call than it is making one. The Aastra Mobile Client solution automatically selects the least expensive method in each case. When you make a call, the call is established in the background. The Aastra Mobile Client sends the signals via the mobile phone data channel to the MX-ONE system. The HTTPS callback setup time might take longer than a call when you are at home and not making a roaming call. During the setup of the call a text is displayed, e.g. Waiting for Callback. If the Mobile LCR call setup fails, Aastra Mobile Client makes a direct mobile call and the Mobile LCR is deactivated during the call. The reason for a failed call connection is usually a lack of GPRS or 3G data connection.
Notes: The first time you use the HTTPS callback function you might get a message to approve a HTTPS certificate. Answer yes to the question and the call will be established. Next time you call the mobile phone you should have the HTTPS certificate and not get the question again. If you do, please contact you Aastra Mobile Client administrator. The Aastra Mobile Client will frequently download the LCR table from the LCR AMC portal (configured by the AMC administrator). If LCR table download fails, an error message will appear in the AMC GUI.
eud-1048_en.book Page 24 Monday, March 22, 2010 4:25 PM

Call through (DTMF)

The Aastra Mobile Client will force the call via the configured business communications system using DTMF for sending the number to the system (0,5 sec per digit).
Travel SIM function (optional) (MX-ONE only)
When you are abroad, it is often more cost efficient to use a local SIM card. The travel SIM feature allows you to use a local SIM card and still make use of the one number user concept. The Aastra Mobile Client automatically updates the communications system with information which mobile call number is the currently used number.
Notes: Your system administrator must preconfigure the SIM card phone number in the MX-ONE system. See also "SIM Switch Number", page 24. 1. When you switch SIM cards, you are requested by the Aastra Mobile Client to enter the mobile call number of the SIM card you are switching to. Enter the mobile call number in the canonical format (+44.). 2. The Aastra Mobile Client sends the mobile call number to the MX-ONE. All calls to the mobile extension will then be redirected to the mobile call number. 3. When you switch back to the first SIM card, you will be prompted for the mobile call number of that card. Note: If the wrong mobile call number is entered in the Aastra Mobile Client, or if the SIM card is not preconfigured in the MX-ONE system, the Aastra Mobile Client will display an error message.

SIM Switch Number

The Aastra Mobile Client offers you the possibility to activate and use further SIM cards. This enables you to use local SIM cards of foreign countries when traveling abroad and still be reached with one number. All calls you receive to your company call number are routed to the SIM card in use. Your system administrator has to configure all SIM card numbers in the AMC Controller.
Note: See also "Travel SIM function (optional) (MX-ONE only)", page 24. 1. Insert your new SIM card and restart your mobile phone. 2. Select the Switch SIM card command in the Options menu. You are now able to use your mobile phone again.
eud-1048_en.book Page 25 Monday, March 22, 2010 4:25 PM
Aastra MC call. 17 AMC Dual mode.6 Licence.6 Single mode.6 Android.6 Answering calls. 11 Auto Login. 16 Auto start. 16 Automatic HTTPS callback function (MX-ONE only). 23 Automatic start. 16 BlackBerry devices. 9 Symbian-based devices. 8
Keypad autolock. 16 Keypad autolock period. 16
Language. 18 LCR. 23 Lock keypad. 16
Making calls. 12 Minimising the AMC. 11 Mobile Least Cost Routing. 23 Mobile operating system. 6

BlackBerry.6

Call list. Call through. Contacts Contact synchronisation. Contacts. 22 22

PIN. 17 Profiles. 21

Dial mode. 17 Always Aastra MC. 17 Dual Identity. 17 Disclaimer.5 Document information.7
Settings AMC Settings. 16 General settings of mobile phone. 10 SIM. 24 SIM switch number. 24 SMS access. 22 Software-related functions. 7 Starting the AMC. 11 Symbian Symbian S60 3rd Edition. 6 Symbian S60 5th Edition. 6 System-related functions. 7
Emergency numbers. Ending the AMC. Enhanced operation. Exception numbers. 13 18
Fast forward number. 17 Fixed Mobile Convergence.4 FMC.4 Function icons. 19
Telephony functions. 13 Telephony services. 13 Trademarks. 5 Travel SIM function (MX-ONE only). 24

GSM service numbers. 18

User information. 5 User PIN. 17

Home screen. 19

Installation for Android devices.8

Voice Mail. 17, 20

eud-1048_en.book Page 26 Monday, March 22, 2010 4:25 PM
Technical modifications and product availability subject to change without notice. Copyright Aastra Technologies Limited

Specification

Table of Contents Specification
SCOPE.... 3 CURRENT CONFIGURATION... 3
2.1 PABX....3 2.1.1 St Kilda Parts List...4 2.1.2 South Melbourne Equipment..4 2.1.3 Port Melbourne Equipment..5 2.1.4 Depot Equipment..5 2.1.Carlisle Street Equipment..5 2.2 Solidus Contact Centre...6
3. TENDER REQUIREMENTS:... 7

3.1 3.2 3.3 3.4 3.5 3.6

PABX Equipment Maintenance..7 Remote Monitoring...7 Moves, Adds & Changes..7 Solidus eCare Maintenance...8 Solidus eCare Additional Components...8 Additional Hardware Purchases...8

1. SCOPE

We are currently seeking a vendor to renew the Hardware and Software maintenance for our Aastra (Ericsson) telephony/software environment. Our current maintenance agreement expires 13th October 2009 The tender will also address the need for purchasing of additional Aastra PBX hardware/software/handsets. 2. 2.1 Current Configuration PABX
The Port Phillip City Council runs an Ericsson MD110 PABX Hybrid system with a mixture of Analogue, Digital & IP H323 (G.711 Codec) extensions. Each major site has a LIM connected back to the GroupSwitch over Ethernet using a HL950 converter. Remote Sites are connected via IP direct to the St Kilda Town Hall. The MD110 is running revision BC13

2.1.1 1

ST KILDA PARTS LIST MD ISDN TIE LINE RTU 1 PORT NETWORK INTERFACE (NIU2) TSW ERICSSON - CC 10 USER ERICSSON DIG TIE LINE ISDN QSIG E1 TSW AASTRA ADDIT 2-CH E1 (D600JCT) DNA SERVER MEDIA KIT ERICSSON MD APPL LINK RTU 1 ETHERNET SES MD IP EXTENSION RTU 1 PORT BOARD TMU/2 R3D ERICSSON -SEC IP MC START PKG4 CH 10%REB IP EXTENSION BOARD, TSW ERICSSON -SEC DM REALTIME 1 USER ERICSSON DNA DMG/500 SUBS AASTRA DNA LDAP INTERF UNLIMTED SERVER ERICSSON IP MC 1 CH AASTRA MC INIT 4-CH CSP E1 (D600JCT) MD110 PABX MAIN EQUIP BC13 MD110 EQUIPPED ENDS MD110 PRIMARY RATE ACCESS (PRA) MD110 DNA DIRECTORY MGR LIC EXP(250 LIC) MD110 DNA EXTENSION MGR LIC EXP(250 LIC) MD110 SINGLE PHASE RECTIFIER MD110 VOICE MESSAGING (VSU) FAN UNIT ERICSSON HL950 MINI-LINK 18E-26E RADIO UNIT(HIGH POWER) MINI-LINK E 0.3m-1.2m ANTENNA MINI-LINK E 4U (SAU 4MMUs 2SMUs) MINI-LINK MODEM UNIT MMU 342 PREVENTATIVE MAINTENANCE MD110 PABX MAIN EQUIP BC13 MD110 EQUIPPED ENDS CADSWIN WS LICENCE 900 EXTNS CADS CADS BUFFER - MD110 CADS LAN USER LICENSE 3-5 USER

2.1.299 2

SOUTH MELBOURNE EQUIPMENT MD110 PABX MAIN EQUIP BC13 MD110 EQUIPPED ENDS MD110 PRIMARY RATE ACCESS (PRA)
MD110 SINGLE PHASE RECTIFIER MD110 VOICE MESSAGING (VSU) FAN UNIT ERICSSON HL950 MINI-LINK 18E-26E RADIO UNIT (STD POWER) MINI-LINK 23E-38E RADIO UNIT MACRO (STD) MINI-LINK E 0.3m-1.2m ANTENNA MINI-LINK E 4U (SAU 4MMUs 2SMUs) MINI-LINK SERVICE ACCESS UNIT SAU(BASIC) MINI-LINK MODEM UNIT MMU 342 PREVENTATIVE MAINTENANCE
PORT MELBOURNE EQUIPMENT MD110 PABX MAIN EQUIP BC13 MD110 EQUIPPED ENDS MD110 SINGLE PHASE RECTIFIER FAN UNIT ERICSSON HL950 MINI-LINK 18E-26E RADIO UNIT(HIGH POWER) MINI-LINK 23E-38E RADIO UNIT MACRO (STD) MINI-LINK E 0.3m-1.2m ANTENNA MINI-LINK E 2U-3 (SAU 2MMUs SMU) MINI-LINK SERVICE ACCESS UNIT SAU(BASIC) MINI-LINK MODEM UNIT MMU 342 PREVENTATIVE MAINTENANCE
DEPOT EQUIPMENT MD110 PABX MAIN EQUIP BC13 MD110 EQUIPPED ENDS MD110 SINGLE PHASE RECTIFIER ERICSSON HL950 MINI-LINK 23E-38E RADIO UNIT MACRO (STD) MINI-LINK E 0.3m-1.2m ANTENNA MINI-LINK E 2U-3 (SAU 2MMUs SMU) MINI-LINK SERVICE ACCESS UNIT SAU(BASIC) MINI-LINK MODEM UNIT MMU 342 PREVENTATIVE MAINTENANCE

2.1.64

232 CARLISLE STREET EQUIPMENT MD110 PABX MAIN EQUIP BC13 MD110 EQUIPPED ENDS
MD110 SINGLE PHASE RECTIFIER ERICSSON HL950

SOLIDUS CONTACT CENTRE

We have Solidus eCare running as our Contact Centre. The Solidus version is presently v4.5 with expectations that in the immediate future it will be updated to version 6 (update work not included in this tender) The Solidus system runs on physical hardware due to a dependency on an ISDN interface board between itself and the PABX. (The Server Hardware maintenance is not required under this tender) Current Solidus Licensing: 58 Concurrent Voice Agents 6 Supervisor Agents (Non concurrent) 9 email licenses 12 Information Manager licences are available ( Supervisor type tool for real time stats) ( Non concurrent) 5 Report manager Clients for historical Report Management. (Non concurrent) 1 AASTRA SEC SMS GATEWAY - AU AASTRA SEC SMS-MODEM ENTERPRISE 1 PORT AASTRA SEC CM 1 USER ERICSSON SEC RM 1 USER ERICSSON SEC DM DIRECTORY 1 SITE AASTRA SEC SM ODBC 1 SITE ERICSSON SEC CM 2 USERS AASTRA SEC RM 2 USERS ERICSSON SEC IM 2 USERS ERICSSON SEC DM E-MAIL/SMS AGENT 1 USER ERICSSON SEC IM 4 USERS AASTRA SEC SM START PKG ERICSSON SEC DM DDE & COM 1 USER AASTRA SEC SM ADD 1 ACCESS ERICSSON -SEC DM SUPERVISOR 1 USER AASTRA SEC DM DDE & COM STRT PKG 20 USER AASTRA SEC WEB AGENT + 1 VA USER ERICSSON SEC DM STANDARD 1 USER AASTRA SEC DM START PACKAGE 20 USERS

Tender Requirements:

The Port Phillip City Council presently runs an Aastra (Ericsson) MD110 hybrid telephony system, combining a mixture of analogue, digital and VoIP systems spread across multiple locations. Note: We would like to arrange co-termination of the Solidus maintenance (due in June) with our current PABX maintenance schedule. This will mean that the solidus maintenance will be in excess of 1 year, or the PABX maintenance will be for a period of 8 months.
PABX EQUIPMENT MAINTENANCE
Tenders are to quote on the maintenance for equipment/software listed in part 2.1.1 2.1.5. The Term for the maintenance renewal shall be 1 year. Tenderers are requested to provide the maintenance cost for each item. Maintenance schedule shall list the replacement times for each item listed in part 2.1.1 2.1.5 in the event that the item becomes faulty/inoperable All sites and equipment are currently covered for callouts 6am 6pm which we would like to maintain. Callout fees outside of this range should be listed separately with hourly rates. Please list all SLAs for fault response / resolution Provide estimate for 2nd & 3rd year maintenance. If estimate is incorrect and value is deemed above CPI then Port Phillip City Council reserve the right to terminate the agreement. Port Phillip City Council reserve the right to change the bill of materials in the event that the environment changes before 13th October. 3.2 REMOTE MONITORING
Remote monitoring capabilities of the PABX are to be provided. Submissions should explain in detail how the technology functions, what type of alarms will be captured/actioned. Please note it is part of the filtering criteria that the remote monitoring function does not require IP access to the Port Phillip City Council network. List the pricing for monitoring options and associated SLAs 3.3 MOVES, ADDS & CHANGES
Vendors are asked to list all Prices and SLAs for all Moves, Adds and Change requests for the MD110 system
SOLIDUS ECARE MAINTENANCE
Tenders are to quote on the maintenance for software & licenses listed in part 2.2. Tenderers are requested to break out the maintenance cost on each item. The Port Phillip City Council reserve the right to change the bill of materials in the event that the environment changes before 13th October. Please add a separate line item for the addition of Software assurance for software listed in part 2.2 Provide estimate for 2nd & 3rd year maintenance. If estimate is incorrect and value is deemed above Consumer Price Index then Port Phillip City Council reserves the right to terminate the agreement.
SOLIDUS ECARE ADDITIONAL COMPONENTS

Tenderers are requested to list their Partner Status with Aastra (Premiym Platinum) and list mark-up (in percentage) for each solidus agent type as Port Phillip City Council may wish to procure additional agents. Provide pricing on official solidus training for users and administrators
ADDITIONAL HARDWARE PURCHASES
Tenderers are requested to list their Partner Status with Aastra (Premium Platinum) and list mark-up (in percentage) for the following categories: Handsets Digital & IP (H323 & SIP) SoftPhones Analogue Cards Digital Cards IP Cards & associated licenses DG22i IP to Analogue Converters
Tender Criteria Tenderers are explicitly advised that only the highest standards of response and service will be acceptable. Reactionary performance as well as general delivery standards will be stringently scrutinized in order to safeguard the operational requirements of the Port Phillip City Council. Tenderers must guarantee the management of every aspect of a project from initial contact to the final project review according to customer service best practice. Total commitment from suppliers to create and maintain close ties with Port Phillip City Council will be a prerequisite. It is envisaged that initiatives such as account management with periodic meetings and briefings will be part of the process. It is expected that vendors replying to specific categories are specialists in at least one or all of the products identified and should list specialties in reply. Port Phillip City Council reserve the right to terminate this agreement if the telephony platform changes.