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Aastra Communications Systems
Aastra 800 Aastra A150 IntelliGate Aastra IntelliGate OpenCom 100 A300 OpenCom 100 Aastra OpenCom 1000 BusinessPhone 2045 BusinessPhone MX-ONE 2065
Aastra Mobile Client: Fixed Mobile Convergence Mobile phones on Aastra communications systems single mode (AMC 1.5 and AMC 2.0) Users Guide
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Content

Welcome to Aastra. 4
Overview. Fixed Mobile Convergence. Introduction. User information. Disclaimer. Trademarks. Mobile operating system. Aastra communications system. System and Software-related functions. Document information. 7 7
When starting the Aastra Mobile Client application. 8
Installation for Symbian-based and Android-based[a] devices. 8 Installation for BlackBerry devices. 9 General settings of the mobile phone. 10

Operation. 11

Starting, minimising and ending the Aastra Mobile Client. 11 Answering calls. 11 Making calls. 12

Enhanced Operation. 13

Telephony Functions. 13

AMC Settings. 16

Automatic Start. Auto Login. Keypad autolock. User PIN. Fast Forward Number (only MX-ONE). Dial Mode. Voice Mail. Language. Configuration of exception numbers (or GSM service numbers)[a]. 18
AMC Function Icons on Home Screen. 19
Call list. Voice Mail. Profiles. Contacts. Synchronizing your contacts. SMS access. 22 22
eud-1048/2.0 AMC v1.5/v2.0 03.2010
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Mobile Least Cost Routing (Optional). 23
Automatic HTTPS callback function (MX-ONE only).23 Call through (DTMF).24 Travel SIM function (optional) (MX-ONE only).24 SIM Switch Number.24

Index. 25

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Welcome to Aastra

Thank you for choosing this Aastra product. Our product meets the strictest requirements with regard to quality and design. The following user's guide will assist you in using the Aastra Mobile Client application and answer most of the questions that may arise. If you require further technical support or information about other Aastra products, please refer to our website at http://www.aastra.com. It provides additional notes and tips on the product.

Overview

The Aastra Mobile Client brings system telephony features to your mobile telephone. It takes just a few steps to install, and can be used immediately and conveniently without spending too much time time learning it.

Fixed Mobile Convergence

Fixed Mobile Convergence (FMC) is the integration of mobile telephones into the fixed-line communications system of a company. The Aastra Mobile Client software (AMC) allows you to access the Aastra communications system services from your mobile phone, enabling complete integration with the communications system as a normal extension. Use your mobile phone at the Aastra communications system the familiar communications environment accompanies you around the world and is always available. Switch at any time from mobile telephone to system telephone even in the middle of a call. Depending on the situation, select the mobile telephone or stationary system telephone accessible worldwide with the best audio quality. Be always accessible with one single number free people calling you from having to keep track of several network and call numbers.
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Introduction

User information
This user's guide describes the Aastra Mobile Client application. You will find the users guide and other documents for your application at http://www.aastra.com or http://www.aastra.com/ docfinder. For more information please refer to the documentation or to your dealers homepage. It is your responsibility to inform yourself about the scope of functions, operation and proper use of your equipment. Check whether you have all the user information available on your product, whether it conforms to your products version and whether it is up to date. Read through the user information carefully before using the Aastra Mobile Client. Store the user information within easy reach and refer to it whenever uncertainties arise in connection with the use of the application. If individual features differ on the Aastra communications systems, a reference is made in this users guide.

Disclaimer

This product was manufactured in accordance with ISO 9001 quality guidelines. This product and the user information belonging to it have been produced with the utmost care. The products functions have been tested and approved after comprehensive conformity tests. Nonetheless errors cannot be entirely excluded. The warranty is limited to the replacement of defective hardware. The manufacturers shall not be liable for any direct or indirect damage that may be caused by incorrect handling, improper use, or any other faulty behaviour on the part of a product. Potential hazards are mentioned in the relevant places in the user information. Liability for loss of profit shall be excluded in any case.

Trademarks

The designations used in this manual for software and hardware are registered trademarks and are thus subject to the relevant regulations. Aastra, Aastra 800, Aastra 5000, Aastra IntelliGate Series, Aastra 400 Series, BusinessPhone, MX-ONE, OpenCom 100, and OpenCom 1000 are registered trademarks of Aastra Technologies Limited.
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Mobile operating system

The Aastra Mobile Client software is availabe in two versions: Single mode (Aastra Mobile Client 1.0 and Aastra Mobile Client 2.0) and dual mode (Aastra Mobile Client Plus 2.0). You will find the users guide and other documents for dual mode at http://www.aastra.com or http:// www.aastra.com/docfinder. Aastra Mobile Client version 1.5 (single mode) is running on mobile phones using the following telephony operating systems: Symbian S60 3rd Edition (Symbian was created with the aim of developing and standardizing an operating system that enables mobile phones from different manufacturers to exchange information), BlackBerry (RIM OS). Aastra Mobile Client version 2.0 (single mode) is running on mobile phones using the following telephony operating systems: Symbian S60 3rd Edition, Symbian S60 5th Edition (touchscreen phones), BlackBerry (RIM OS), Android.
Note: The Aastra Mobile Client licence depends on the mobile phone type and the mobile phone number. This means that you need to have a renewal licence when you either change your mobile phone and/or your mobile phone number. Contact your system administrator for more information.
Aastra communications system
Aastra Mobile Client version 1.5 (single mode) is running on the following Aastra communications systems: Aastra 800 Aastra IntelliGate BusinessPhone MX-ONE OpenCom 100 OpenCom 1000
Aastra Mobile Client version 2.0 (single mode) is running on the following Aastra communications systems: MX-ONE
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System and Software-related functions
Some systems or system versions do not support all the features. The corresponding text sections are identified by a letter inside square brackets [a]. The list below indicates which system versions support the relevant features. For more information contact your system administrator.

AMC 2.0 [a] [b] [c] [d] x

Document information

Document number: eud-1048 Document version: 2.0 Valid as of: AMC v1.5/v2.0 Copyright 03.2010 Aastra Technologies Limited In PDF Viewer, click on this link to download the latest version of this document:
https://pbxweb.aastra.com/doc_finder/DocFinder/eud-1048_en.pdf?get&DNR=eud-1048
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When starting the Aastra Mobile Client application
Your system administrator has already everything prepared. You begin with these steps:
Installation for Symbian-based and Android-based[a] devices
1. You receive three or four1) SMS messages on your mobile phone. The messages contain the download address, configuration data and licence. Open the SMS message containing the download address. 2. Select the internet address and call the linked internet pages with the Download message command. Confirm the internet access. 3. Follow the steps in the download wizard. Confirm the settings and begin downloading via Agree and download now. 4. After downloading, confirm the software installation. Then launch the installed software from the mobile phones user interface. 5. When starting, the application searches the SMS messages received for the configuration and licence. It automatically downloads the information in the messages. After a restart of the application the Aastra Mobile Client is ready for use.
Depending on the Aastra communications system the Aastra Mobile Client is used with.
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Installation for BlackBerry devices
Note: Depending on the enterprise server you use, the installation may differ. Please contact your system administrator for more information. 1. You receive three or four1) SMS messages on your mobile phone. The messages contain the download address, configuration data and licence. Open the SMS message containing the download address. Depending on the mobile phone you might receive an e-mail in place of the SMS. 2. Select the internet address and call the linked internet pages with the Get link command. 3. Follow the steps in the download wizard. Confirm the settings and begin downloading via Agree and download now. 4. After downloading, confirm software installation. 5. When you start the Aastra Mobile Client for the first time, the operating system will indicate that the application is attempting to access telephone information. Select Do not ask me again and accept. 6. It will then show you the permissions lists of the Aastra Mobile Client. Both settings (Interactions and Injection) should be set to Allow. Save the settings. Note: Please contact your system administrator if you need more information. 7. a) When you are starting the Aastra Mobile Client you will have to activate the licence and configuration SMS, if not done already. To do so open your inbox, highlight the relevant SMS and select the menu item Activate licence/configuration. Once you have done so for both SMS messages you will have to restart the Aastra Mobile Client. The Aastra Mobile Client is now ready for use. b) If the licence has expired you will receive a pop-up message. Click the red key to minimise the application in the background. Then open your inbox, highlight the licence SMS and select the menu item Activate licence/configuration. Once the licence has successfully been activated, the Aastra Mobile Client will automatically be closed. Restart you the Aastra Mobile Client. It is now ready for use.

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General settings of the mobile phone
Some functions of the mobile communications network may interfere with operating your mobile phone at the Aastra communications system. You need to deactivate the following mobile carrier functions: As long as you have activated your voice mail in your local enterprise voice mail system, switch off all call forwardings directed to the mobile networks voice mail. Switch off automatic announcements which are replayed if your mobile phone is not reachable. Switch off SMS messages which may be sent when you have missed calls. Usually you manage call forwardings in the mobile network with the mobile phones user interface. Please refer to the user's guide of your mobile phone for details. Announcements or automatically sent SMS messages can possibly be deactivated by your mobile network operator only.
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Operation

Starting, minimising and ending the Aastra Mobile Client
When you launch the Aastra Mobile Client from your mobile telephone, the regular telephony software installed by the mobile telephone manufacturer is simultaneously active. You can switch back and forth between the programmes. To make switching convenient, you should create a one-touch key or a desktop link for the Aastra Mobile Client. Please refer to the user's guide of your mobile phone for details.
To start the application on: Android: Click the Aastra Mobile Client icon in the main menu. BlackBerry: Click the Aastra Mobile Client icon in the main menu. Symbian: Open the Aastra Mobile Client in the installations folder or click the icon you have configured. To keep the Aastra Mobile Client active in the background: BlackBerry: Press the back key. This is also supported in an active call. Symbian: Press the red key. This can only be done when there is no active call. To close the Aastra Mobile Client: In the Options menu select the Exit command. Note: The Aastra Mobile Client software should be active at all times and only be exited in special cases.

Answering calls

A call to your system telephone extension is signalled on your mobile telephone after a brief delay as well. The Aastra Mobile Client shows the number of the calling party on its display. This is also the case if the application is minimised and running in the background.
1. Call numbers are always displayed in the international format (+44.). If there is a matching entry in the phonebook of the mobile phone, the relevant name will be displayed as well. 2. BlackBerry: You can answer calls via the standard operating procedures of your mobile phone or via Menu key > Answer. Symbian: You can answer calls via the standard operating procedures of your mobile phone or via Options > Answer. Note: Depending on the subscription type, a caller number might not be displayed in all calling cases. If the caller number is hidden, the communications systems main phone number might be displayed.
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Making calls

Please note that the Aastra Mobile Client call setup time lasts slightly longer than the normal mobile call setup time. To make an internal call, dial the internal call number of the person you wish to call. To make an external call, dial the external call number of the person you wish to call in canonical format (+44.) or dial the systems exchange access code followed by the call number. All external calls you make via Aastra Mobile Client are routed through the Aastra communications system. This means that your mobile phone calls the communications system, which routes your call further to the person you are calling. So, only the cost of connecting to the communications system is charged to your mobile phone. Your call will be presented to the called party with your office dial through number. If you do not wish to make external calls via the communications system (e.g. private calls), you must first make sure that the Aastra Mobile Client is set to dual identity mode in the Aastra Mobile Client settings menu and then minimised, and that the phones native menu is in the foreground, before dialling the call number. You can also make calls directly from the call list or from the stored contacts.

Brokering1) Call waiting1) Callback1) Conference Consultation1) Enquiry1)
Exit1) Fast forwarding1) Hold call1) Take back1) Toggle1) Transfer
Depending on the Aastra communications system the Aastra Mobile Client is used with. Out-call services: Function Absence Info Call pickup1)
Explanation The predefined absence info can be activated or deactivated by this function. Takes a current call from your system phone on your mobile phone (or vice versa): After a slight delay, you can continue the current call on your mobile phone. The Take number is configured in the Settings menu.
Call protect1) Call retrieve1) Call waiting protection1) Do not disturb1)
Prevents that calls are forwarded from the communications system to the mobile phone. Direct calls to the mobile phone number are not affected. Enables you to take a call from a waiting queue. Switches call waiting protection on or off: Select the setting you want in the menu which is activated after a brief delay. Activates/Deactivates the Do not disturb function after a brief delay. While the function is off, no calls are routed to your Aastra Mobile Client.
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Out-call services: Function Forwarding1) Explanation Configures or deletes a call forwarding: 1. Use the select keys to select the call forwarding type you want: Call forwarding: immediately Forwarding on No Reply: after time Forwarding if Busy: if busy Activate with the select key or with the OK softkey. 2. Select the destination you want in the next menu: User: a call number Voice Mail: the voice mail Forwarding off: turn off Activate with the select key or with the OK softkey. After a brief delay, the call forwarding configuration you want is activated on the communications system. Note: Depending on the Aastra communications system your system administrator is able provide you with further forwarding functions he can add in the feature file. Please contact you Aastra Mobile Client administrator for more information. Log on/Log off procedure for Master/Slave: With this simple procedure the slave can be set to Log on and Log off mode. During Log off mode the slave (AMC user) is blocked for incoming calls. Incoming calls will only be indicated on the master telephone. During this logged-off period it is still possible for the slave to set up a call. If the slave is logged on, incoming calls will be indicated depending on the configuration on both phones or only on the slave. Specify where incoming calls shall be routed to. Function only appears if the personal call routing is configured in the communications system for this user. Activates a Redkey function. Function only appears if the alarm key is configured in the communications system. See Call pickup.

Master/Slave1)

Personal call routing1) Redkey1) Take1) Time group

Switches the current time group: In the menu select the time group you want which is activated after a brief delay on the OpenCom 100 / Aastra 800 communications systems. Triggers a call to your voice mail: After a brief delay, you might get the voice mail request to enter your user PIN. Enter the PIN and then follow the voice mail operating instructions.

Voice Mail

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AMC Settings

Note: Some settings might be hidden depending on what was set in the Aastra Mobile Client admin settings menu via the SMS remote configuration.

Automatic Start

You can activate the automatic start function of your mobile telephone. The automatic start function launches the Aastra Mobile Client automatically when you switch on the mobile telephone.
1. Select the Settings command in the Options menu. 2. In the Settings menu, change the Automatic start option to the On setting. 3. BlackBerry: Press the Back softkey. Symbian: Select Save to exit the Settings menu. Note: The Aastra Mobile Client software should be active at all times and only be exited in special cases.

Auto Login

In the Settings menu change the Auto Login option to On to register the Aastra Mobile Client automatically to the communications system.

Keypad autolock

The keypad autolock is a function that automatically locks the Aastra Mobile Client display when it has been idle for a certain time. The Keypad autolock period is set in seconds in the Settings menu. Select the Lock keypad in the Options menu to lock the keypad manually.
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User PIN

When you change your user PIN on the Aastra communications system you will also have to change your preconfigured PIN on the Aastra Mobile Client if your communications system requires a PIN for the login.
1. Select the Settings command in the Options menu. 2. In the Settings menu, select the User PIN command. 3. Enter your new user PIN. 4. BlackBerry: Confirm it with Save. Symbian: Confirm with the OK softkey.
For the next outgoing call via your Aastra communications system the new user PIN is used for the login procedure, if the communications system requires a PIN.
Fast Forward Number (only MX-ONE)
The Fast forward number is the number used when requesting the fast forwarding function during an active call.

Dial Mode

In the Settings menu you may configure the Aastra Mobile Client in two different dialling modes: Dual Identitiy and Always Aastra MC. Dual Identity (Standard): Select this menu option if you want to use the Aastra Mobile Client to route outgoing calls via your Aastra communications system and to make direct mobile phone calls when the Aastra Mobile Client application is minimised. Dual identity mode is often used when you use your mobile phone for both business and private calls. Always Aastra MC: All outgoing calls are routed via your Aastra communications system, even if the Aastra Mobile Client is minimised and running in the background. During the dialling procedure the Aastra Mobile Client is automatically active. Note that emergency calls shall directly be placed from the mobile phone and not from the Aastra Mobile Client.

Voice Mail

The voice mail number of your company which is used to call and retrieve your voice mail messages.
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Language

The Aastra Mobile Client language is automatically set to the same language as set for the telephone. The language is defined in the Settings menu of your mobile phone.
Note: If the language set in the telephone is not supported by the Aastra Mobile Client software, English will be used as default language. Question marks will appear in front of words when using the application with a language not supported by your Aastra Mobile Client version. Contact your Aastra Mobile Client distributor to obtain the requested language file.
Configuration of exception numbers (or GSM service numbers)[a]
You are able to set the exception numbers in the Settings menu. Exception numbers are numbers that are not to be routed via the communiations systems, for example the number of the mobile voice mail in the operator network. Please contact your system administrator for more information.
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AMC Function Icons on Home Screen

Call list

The Aastra Mobile Client keeps a call list which entries you can use for your next call.
BlackBerry: When the Aastra Mobile Client runs in the foreground, the call list is directly on the display. Symbian: Select the Call list command in the Options menu, or go to the icon as pictured and press the select key. The call list is also displayed when you press the green call key without entering a call number.
The call list is displayed. The calls are either organised according to call type in three different folders or arranged in one call list in chronological order with the following symbols:
Call number dialled Received call Missed call
Using the options menu you can delete an individual entry or the entire call list.

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Your personal voice mail records voice messages from missed calls. The Aastra Mobile Client software then shows that a voice mail message has arrived.
Note: Aastra Mobile Client users of the MX-ONE communications systems receive an SMS for voice mail indication. 1. BlackBerry: Press the BlackBerry key then select and confirm the menu option Voice Mail. 2. Then open the menu and select Delete notificaiton and confirm with the select key or the OK softkey. The display of the notification is removed. 1. Symbian: Use the navigation keys to select the Voice Mails entry. Confirm with the select key. The Voice Mails menu opens. 2. Select the Listen command and confirm with the select key or with the OK softkey. You call your voice mail to listen to the new message. 3. Then open the menu and select Delete notifcation and confirm with the select key or the OK softkey. The display of the notification is removed. Note: You have possibly activated call diversion for your mobile call number, diverting the rejected calls to the voice mail of the mobile network operator. This could result in problems with this feature. In this case please contact your network provider and ask him to deactivate your voice mail to allow the Aastra communications system to manage this feature centrally for all your devices.
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Profiles

BlackBerry: As a BlackBerry user you can continue to use the mobile phones profile management. You therefore have to minimise the Aastra Mobile Client in the background. Please refer to the user's guide of your mobile phone for more details on your mobile phone profiles. Symbian: The Aastra Mobile Client permits direct access to the profiles saved on the mobile phone.
1. Select the Profiles command in the Options menu. Or go to the icon as pictured and press the select key. The list of profiles is displayed. Press the Home softkey to exit the list of profiles without making a selection. 2. Use the navigation keys to select the profile you want. Confirm with the select key or press the Options softkey. A menu of commands is displayed. The menu content depends on the functions of your mobile phone. 3. Select e.g. the Activate command to activate the settings of the profile selected.
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Contacts

The Aastra Mobile Client offers calls to contacts saved in the mobile telephone.
Select the Contacts command in the Options menu.
BlackBerry: You can also start your search in the Aastra Mobile Client by entering a contact name. If you are searching contacts using the BlackBerry graphical interface you can select a contact and open the menu using the BlackBerry key and select Aastra MC call. The call will then be established using the Aastra Mobile Client. Press the Home softkey or the Home key to exit the list of contacts without selecting anything. Symbian: You can also go to the icon as pictured and press the select key. The list of contacts is displayed.

Synchronizing your contacts
Since there are contact management applications provided by most mobile telephone providers (e.g. using Microsoft Outlook via a BlackBerry Enterprise Server, etc) this topic is not part of this users guide. For more information how to manage the synchronization of your contacts please refer to the users guide of your mobile phone. The required software is provided with most mobile phones or is available on the internet pages of the manufacturer.

SMS access

You can access the mobile phone SMS application via the Aastra Mobile Client home view. The receipt of a new SMS message is signalled in the Aastra Mobile Client client. Note that the SMS icon is only displayed with Aastra Mobile Client version 2.0.
Symbian: Select the SMS command in the Options menu.
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Mobile Least Cost Routing (Optional)
The Mobile Least Cost Routing function (Mobile LCR) minimises mobile roaming expenses by routing the call through the least expensive path. The logic is based on an LCR table managed by the system administrator via the Aastra provisioning portal and via the Aastra Mobile Client over-the-air provisioning system. Aastra Mobile Client uses the LCR to determine which call method is the most cost efficient for each call. The options are: Automatic HTTPS callback Call through Local call using Travel SIM The function is transparent to the user of Aastra Mobile Client, and works from any mobile network.
Automatic HTTPS callback function (MX-ONE only)
When you are abroad, it is usually less expensive to receive a call than it is making one. The Aastra Mobile Client solution automatically selects the least expensive method in each case. When you make a call, the call is established in the background. The Aastra Mobile Client sends the signals via the mobile phone data channel to the MX-ONE system. The HTTPS callback setup time might take longer than a call when you are at home and not making a roaming call. During the setup of the call a text is displayed, e.g. Waiting for Callback. If the Mobile LCR call setup fails, Aastra Mobile Client makes a direct mobile call and the Mobile LCR is deactivated during the call. The reason for a failed call connection is usually a lack of GPRS or 3G data connection.
Notes: The first time you use the HTTPS callback function you might get a message to approve a HTTPS certificate. Answer yes to the question and the call will be established. Next time you call the mobile phone you should have the HTTPS certificate and not get the question again. If you do, please contact you Aastra Mobile Client administrator. The Aastra Mobile Client will frequently download the LCR table from the LCR AMC portal (configured by the AMC administrator). If LCR table download fails, an error message will appear in the AMC GUI.

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Call through (DTMF)

The Aastra Mobile Client will force the call via the configured business communications system using DTMF for sending the number to the system (0,5 sec per digit).
Travel SIM function (optional) (MX-ONE only)
When you are abroad, it is often more cost efficient to use a local SIM card. The travel SIM feature allows you to use a local SIM card and still make use of the one number user concept. The Aastra Mobile Client automatically updates the communications system with information which mobile call number is the currently used number.
Notes: Your system administrator must preconfigure the SIM card phone number in the MX-ONE system. See also "SIM Switch Number", page 24. 1. When you switch SIM cards, you are requested by the Aastra Mobile Client to enter the mobile call number of the SIM card you are switching to. Enter the mobile call number in the canonical format (+44.). 2. The Aastra Mobile Client sends the mobile call number to the MX-ONE. All calls to the mobile extension will then be redirected to the mobile call number. 3. When you switch back to the first SIM card, you will be prompted for the mobile call number of that card. Note: If the wrong mobile call number is entered in the Aastra Mobile Client, or if the SIM card is not preconfigured in the MX-ONE system, the Aastra Mobile Client will display an error message.

SIM Switch Number

The Aastra Mobile Client offers you the possibility to activate and use further SIM cards. This enables you to use local SIM cards of foreign countries when traveling abroad and still be reached with one number. All calls you receive to your company call number are routed to the SIM card in use. Your system administrator has to configure all SIM card numbers in the AMC Controller.
Note: See also "Travel SIM function (optional) (MX-ONE only)", page 24. 1. Insert your new SIM card and restart your mobile phone. 2. Select the Switch SIM card command in the Options menu. You are now able to use your mobile phone again.
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Aastra MC call. 17 AMC Dual mode.6 Licence.6 Single mode.6 Android.6 Answering calls. 11 Auto Login. 16 Auto start. 16 Automatic HTTPS callback function (MX-ONE only). 23 Automatic start. 16 BlackBerry devices. 9 Symbian-based devices. 8

Keypad autolock. 16 Keypad autolock period. 16
Language. 18 LCR. 23 Lock keypad. 16
Making calls. 12 Minimising the AMC. 11 Mobile Least Cost Routing. 23 Mobile operating system. 6

BlackBerry.6

Call list. Call through. Contacts Contact synchronisation. Contacts. 22 22

PIN. 17 Profiles. 21

Dial mode. 17 Always Aastra MC. 17 Dual Identity. 17 Disclaimer.5 Document information.7
Settings AMC Settings. 16 General settings of mobile phone. 10 SIM. 24 SIM switch number. 24 SMS access. 22 Software-related functions. 7 Starting the AMC. 11 Symbian Symbian S60 3rd Edition. 6 Symbian S60 5th Edition. 6 System-related functions. 7
Emergency numbers. Ending the AMC. Enhanced operation. Exception numbers. 13 18
Fast forward number. 17 Fixed Mobile Convergence.4 FMC.4 Function icons. 19
Telephony functions. 13 Telephony services. 13 Trademarks. 5 Travel SIM function (MX-ONE only). 24

GSM service numbers. 18

User information. 5 User PIN. 17

Home screen. 19

Installation for Android devices.8

Voice Mail. 17, 20

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Technical modifications and product availability subject to change without notice. Copyright Aastra Technologies Limited

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VS Logger - Supported PBXs, IPBXs and Phones Alcatel, Aastra, Avaya, Cisco, NEC, Nortel, Panasonic, Siemens and more
VS Logger voice recorders are compatible with the PBXs and phones produced by most major vendors, ensuring seamless attachment of call data to each call recording at the extension level. For those few models that are not directly supported, trunk side or handset recording are available and SMDR integration can often give much of the same call data. Versadial tests and adds new brands and models to its supported list each month so check back regularly for new additions!
Digital PBXs and phone models
Aastra Ascotel Intelligate 300, 2065 Aastra Office 25 Aastra Office 35 Aastra Office 45 Aastra Office 60 (Office 5360) Aastra Office 70 (Office 5370) Aastra Office 80 (Office 5380) Aastra NexSpan XS i760E i740N Aastra Nexspan M725E M740E M760E Alcatel 4200 Alcatel OmniPCX 4022 IP e-Reflexes Premium (4020 + HW) 4037 IP e-Reflexes Advanced (4035 + HW) IP Touch 4008 IP Touch 4018 IP Touch 4028 IP Touch 4038 IP Touch 4068 PIMphony (Basic / Pro / Team) 4980 Softphone IP MyPhone Reflex 4019 (9-series) Reflex 4029 (9-series) Reflex 4039 (9-series) 4004 Reflex First 4010 Reflex Easy 4020 Reflex Premium 4035 Reflex Advanced Reflex 4003 Reflex 4011 Reflex 4012 Reflex 4023 Reflex 4034 Reflex 4039 Reflex 4004 First Reflex 4010 Easy Reflex 4020 Premium Reflex 4035 Advanced Reflex 4059 PC Operator Alcatel 4300 Nitsuko (now NEC) DX2E, DXE 32, DX32 i-PABX, iSeries DX2ET-16TXH (SERIES-1) DX2E-12BTH (SERIES-2.0) DX2ET-TXH DX2E-16T-LC2 DX2ET-24TSXH I-series Nortel DMS-100 Nortel Matra MC401 MC405 MC420 MC520 MC620 MC640 M720 Aastra Matra M730 Aastra Matra M740/E Aastra Matra M760/E Aastra Matra M780 Aastra Matra Nortel Meridian 3905 M2006 (Aries) M2008 (Aries) M2009 (Aries) M2018 (Aries) M2216 (Aries) M2316 (Aries) M2616 (Aries) M3110 (Orion) M3310 (Orion) M3820 (Orion) M2250 (single extension only)

November 2010

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4049 console 4059 console Ascom Ascotel 2020 (2 Wire) Office 20 Office 30 Office 40 Office 25 Office 35 Office 45/45 Pro Office 130/130 Pro Ascom Ascotel 2020 (4 Wire) Crystal Series Aspect ACD System Teleset 3010 Teleset 3190 Teleset 3192 Avaya DEFINITY (2 wire) XM24 Module 302B/C/D Console 54xx Series 64xx Series 84xx Series 302 Attendant Console display 6408 display 6416 display 6424 display 603E Call Master III 603H Call Master IV 607A Call Master V 606A Call Master VI 8528 24xx series Avaya DEFINITY (4 wire) 7400 Series 8400 Series 302A/B/C console 301B console M3901 (Taurus) M3902 (Taurus) M3903 (Taurus) M3904 (Taurus) M3905 (Taurus) Nortel Remote Office 9150 Nortel Norstar / BCM 7324 M7100 M7208 M7310 M7316 M7324 M7410 T7100 T7208 T7316 Nortel SL100 Panasonic KX-TDA50 KX-DT343 KX-DT333 KX-DT346 KX-DT366 KX-T7431 KX-T7453 KX-T7630 KX-T 72xx KX-T 73xx KX-T 74xx KX-T 75xx KX-T 76xx Philips IS3010 D622/S D623/S D624/S D310/2 D320/2 D325/2 D330/2 D340/2 D622/2 D623/2 D624/2 D310/4 D320/4 D325/4 D330/4 D340/4 D622/S D623/S D624/S Philips Sopho (2 Wire)

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note: remove 9400 Series. not supported! CallMaster V 8434 603A Call Master II 603E Call Master III 603F Call Master IV 602A Call Master I 8527 94xx Series Avaya DEFINITY 4W (5ESS Ext.) 8510 ISDN 8520 ISDN 8528 ISDN 75xx Series Avaya INDeX INDeX DT1 INDeX DT4 INDeX DT6 INDeX 2010 INDeX 2050 INDeX 2060 INDeX 20CC DT2050 INDeX DT3 INDeX DT5 INDeX 2030 Avaya Merlin Magix 4400 4400D 4406D+ 4412D+ 4424D+ 4424LD+ Magix MLX Avaya Merlin Magix MLX (BRI) NGX: D310 /2 Ergoline mod 1 2-wire D320 /2 Ergoline mod 2 2-wire D325 /2 Ergoline mod 3 2-wire D330 /2 Ergoline mod 3 2-wire D340 /2 Ergoline mod 4 2-wire Philips Sopho (4 Wire) D622S d623S d624S d310 / Ergoline mod 1 4-wire d320 / Erogline mod 2 4-wire d325 / Ergoline mod 3 4-wire d330 / Ergoline mod 3 4-wire d340 / Ergoline mod 4 4-wire Sopho Operator Phone B630 Sopho Console Model 60E Rockwell Spectrum Samsung DCS-828 Samsung Inforex DS-24SE-KTS IDCS 8D IDCS 18D IDCS 28D Samsung OfficeServ IAP Selta SAEkey / SAE IPX SAEFON CL08D SAEFON CL16D OP2 Attendant Console SAEFON LE SAEFON B SAEFON T SAEFON TK SAEFON E Selta SAE Instant Office / IPX Netfon 200 Netfon 400 Siemens AC Win AC Win MQ 3.0 AC Win Siemens HiCom / Hi Path optiPoint 410 entry optiPoint 410 economy optiPoint 410 economy plus optiPoint 410 standard optiPoint 410 advance optiPoint 410S series **} optiPoint 420 economy optiPoint 420 economy plus optiPoint 420 standard optiPoint 420 advance optiPoint 420S series **) optipoint 600 office **) OptiClient 130 S Softphone v4 hipath OptiClient 130 S Softphone V5

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MLX5 MLX5 display MLX10 MLX10 display MLX20L MLX28 Display MLX Series Avaya Swire 2400 Series 6400 Series 8400 Series Call Master III (603E) Call Master IV (603H) Call Master V (607A) Call Master VI (606A) 302C/D console Avaya SSeries 2400 Series 302B/C/D Console Bosch (Tenovis) Integral 3 (4 wire) TB13 TE13 TH13 TM13 TS13 Bosch (Tenovis) Integral 5D (2 wire) T3 Compact T3 Classic T3 Comfort TB13 TE13 TH13 TS13 TH93 TH93C Bosch (Tenovis) Integral 55D TB13 TE13 TH13 TS13 TH93 TH93C T3 Classic T3 Comfort Comdial Impact EADS (Aastra) Intecom E 2-wire ITE 12SD ITE 30SD ITE 760 Comdial Impact EADS (Aastra) Intecom E 4-wire TE30SD TE24B OpenStage 20 **) OpenStage 40 **) OpenStage 60 **) OpenStage 80 **) Siemens Hicom 100E Siemens Hicom 150E Optiset E** advance Optiset E** advance conf Optiset E basic Optiset E** standard Optiset E entry Optiset E basic Optiset E standard Optiset E comfort / advance plus Optiset E conference Optiset E memory AC 3.0 / 4.0 ACWIN 3.0 / 4.0 OptiPoint 500 entry OptiPoint 500 basic OptiPoint 500 economy OptiPoint 500 standard OptiPoint 500 advance Siemens Hicom 300E Rolm Phone 240E Rolm Phone 312L Rolm Phone 400 Rolm Phone 240 Rolm Phone 624SL Optiset Basic Optiset Standard Optiset Advanced OptiPoint 500 entry OptiPoint 500 economy OptiPoint 500 basic OptiPoint 500 standard OptiPoint 500 advanced Optiset E entry Optiset E basic Optiset E standard Optiset E comfort / advance plus Optiset E conference Optiset E memory AC 3.0 / 4.0 ACWIN 3.0 / 4.0 OptiPoint 500 entry OptiPoint 500 basic OptiPoint 500 economy OptiPoint 500 standard OptiPoint 500 advance Siemens Hicom 330E Optiset Basic Optiset Standard Optiset Advanced OptiPoint 500 entry OptiPoint 500 economy OptiPoint 500 basic OptiPoint 500 standard OptiPoint 500 advanced

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EADS (Aastra) Matra M6500 MC401 MC405E MC420E MC430E MC520 MC520N MC640 M720 M730 M740 M760 M760PO eOn Millenium eOn eQueue 501200-750 501200-001 501800-001 500600-001 500600-750 503000-001 503800-001 Ericsson Business Phone Ericsson MD110 Ericsson MD110 / MX-One (Voip) Dialog4224 (DBC224) Dialog 5446 IP Premium Communication Client Softphone BackStage Softphone DBA706 Dialog3201 (DBC201) Dialog3202 (DBC202) Dialog3203 (DBC203) Dialog3212 (DBC212) Dialog3213 (DBC213) Dialog2501 (DBC501) Dialog2563 (DBC562) Dialog2601 (DBC601) Dialog2631 (DBC631) Dialog2661 (DBC661) Dialog2662 (DBC662) Dialog4220 (DBC220) Dialog4222 (DBC222) Dialog4223 (DBC223) Dialog4225 (DBC225) DBC199 Operator Workstation (OWS) Operator Console (OPI II) Operator Console (OPI 3213) Trader Panel CTT10 / CTT11 Trader Panel TIU DBC201/211 (Dialog 3201/3211) DBC202/212 (Dialog 3202/3212) DBC203/313 (Dialog 3203/3213) DBC210 (Dialog 3210) DBC214 (Dialog 3214) DBC601 (Dialog 2601) DBC631 (Dialog 2631) Advanced Conference DE Standard DE Optiset E entry Optiset E basic Optiset E standard Optiset E comfort / advance plus Optiset E conference Optiset E memory AC 3.0 / 4.0 ACWIN 3.0 / 4.0 OptiPoint 500 entry OptiPoint 500 basic OptiPoint 500 economy OptiPoint 500 standard OptiPoint 500 advance Siemens Rolm 9751CBX Rolm Phone 240E Rolm Phone 312L Rolm Phone 400 Rolm Phone 240 Rolm Phone 624SL Rolm Phone 120 Siemens HiPath 3000 series OptiPoint 500 advance OptiPoint 500 basic OptiPoint 500 entry OptiPoint 500 standard OptiPoint 500 standard SL Optiset E advance conference Optiset E basic Optiset E standard Optiset E entry Optiset E basic Optiset E standard Optiset E comfort / advance plus Optiset E conference Optiset E memory AC 3.0 / 4.0 ACWIN 3.0 / 4.0 OptiPoint 500 entry OptiPoint 500 basic OptiPoint 500 economy OptiPoint 500 standard OptiPoint 500 advance Siemens HiPath 4000 series Optiset Basic Optiset Standard Optiset Advanced Optiset E** OptiPoint 500 entry OptiPoint 500 economy OptiPoint 500 basic OptiPoint 500 standard OptiPoint 500 advanced Advanced Conference DE Standard DE Optiset E entry Optiset E basic Optiset E standard

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DBC661 (Dialog 2661) DBC662 (Dialog 2662) Business Phone Sets DBC220 (Dialog 4220 LITE) DBC222 (Dialog 4222 Office) DBC223 (Dialog 4223 Professional) DBC224 (Dialog 4224 Operator) DBC225 (Dialog 4225 Vision) ESI KEY DFP 24 KEY DFP 48 KEY H DFP 48 KEY H DFP Fujitsu F9600v F10B-0816-B001 F10B-0791-B001 F10B-0794-B001 F10B-0789-B001 F10B-0790-B001 Harris H2020 Optic 1 Teleset Console Harris Map Optic 32 Inter-tel AXXESS KTS (Vision) 520.4300 Basic 550.4000 Standard 550.4100 Executive 550.4400 Standard 550.4500 Executive 560.4101 Basic 560.4201 Associate 560.4301 Professional 550.4000 Standard Display Phones 550.4100 Executive Display Phone 550.4300 Basic Phone 550.4400 Standard Display Phone 550.4500 Executive Display Phone 550.8500 Basic Digital Phone 550.8520 Standard Display Phone 550.8560 Executive Display Phone 551.4400 551.4100 Inter-Tel 5000 Inter-Tel CS8560 1TR6 Germany ISDN BRI 5ESS (AT&T) ISDN BRI Definity (at&t custom) Optiset E comfort / advance plus Optiset E conference Optiset E memory AC 3.0 / 4.0 ACWIN 3.0 / 4.0 OptiPoint 500 entry OptiPoint 500 basic OptiPoint 500 economy OptiPoint 500 standard OptiPoint 500 advance Siemens Realitis DX D60 D70 Tecom DX1688 DU8812D Telkom Opticon Series LKD 8DS Telrad IS (2 wire) Tadicom (Tadiran) Coral DKT2320 DKT-E 1110 DKT-E 2320 DKT-E 2311 DKT-E 2321 DKT-E 2322 DST-E FLEXSET 120 series FLEXSET 280 series Toshiba DK DKT3010-SD DKT3020-S DKT2010-SD DKT2020-S DKT2020-SD DKT2030-S Toshiba Strata CTX DKT3010-SD DKT3020-S DKT3220 DKT2010-SD DKT2020-S DKT2020-SD DKT2030-S DKT2501 DKT2510 DKT2520 DKT3010 DKT3020 DKT35xx

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ISDN BRI DMS-100 (Nortel) ISDN BRI Euro-ISDN (Europe) ISDN BRI INS64 (Japan) ISDN BRI NI-1 (North America) Iwatsu ADIX-E IX-12KTD-2 IX-12KTD-3 Iwatsu Enterprise-CS Icon 5800 LG Aria LG Aria LKD-2NS (2 button Non-Display Keyphone) LKD-8DS (8 button Display Keyphone) LKD-30D (30 button Display Keyphone) LKD-30LD (30 button Large-Display Keyphone) LDP-7004D (4-Button Non-Display Keyphone) LDP-7008D (8-Button Display Keyphone) LDP-7016D (16-Button Display Keyphone) LDP-7024D (24-Button Display Keyphone) LDP-7024LD (24-Button Large Display Keyphone) LGP-xxx LG (Lucky Goldstar) Starex LGP-30D Mitel SX2000, SX200 Superset 410 Superset 420 Superset 430 Superset 401+ Superset 4001 Superset 4015 Superset 4025 Superset 4125 Superset 4150 Superset Console 1000 NEC Aspire Model 0890041 (22 Button No Display) Model 0890043 (22 button w/ Display) Model 0890045 (34 button w/ Display) IP1WW-DSLT (NEC Aspire) IP1WW-12TH (NEC Aspire) IP1WW-12TXH (NEC Aspire) IP1WW-24TXH (NEC Aspire) IP1WW-24TSXH (NEC Aspire) DX2E (series2.0) DSLT Basic (Nitsuko) DX2E (series2.0) 12BT XX (Nitsuko) DX2E (series2.0) 24BT XX (Nitsuko) DX2E (series2.0) 12 Standard (Nitsuko) DX2E (series2.0) 12 Display (Nitsuko) DX2E (series2.0) 24 Display (Nitsuko) DX2E (series2.0) 24 Superdisplay (Nitsuko) NEC Electra Elite DTL-2E-1 (DT310 Series)
IP PBXs and phone models (VoIP)
Alcatel OmniPCX (OXO / OXE) IP Touch 4018 IP Touch 4028 IP Touch 4038 IP Touch IP e-Reflexes Easy / D351 IP 4010 IP e-Reflexes Premium / D352 IP 4010 IP e-Reflexes Advanced / D354 IP PIMphony (Basic / Pro / Team) 4980 Softphone Avaya IP Office 4601 IP 4602 IP 4610 SW IP 4620 IP 4621 SW IP 4622 SW IP 4625 IP 4630 SW IP 4690 IP Speakerphone 5601 IP 5602 IP 5610 IP 5620 IP Cisco CallManager 7902G 7905G 7910G 7912G 7920 Wireless 7940G 7960G 7970G 7971G-GE H323/H225 Ericsson MD110/MX-One Dialog 4420 IP Basic Dialog 4422 IP Office Dialog 4425 IP Vision Mitel 3300 MX/LX 5201 IP Phone 5207 IP Phone 5215 IP Phone (Dual Mode) 5220 IP Phone (Dual Mode) 5230 IP Phone 5235 IP Phone 5240 IP Phone NEC-Phillips NEAX/IPS/IPC/IS/IV Dterm IP / ITR 4D Dterm IP / ITR 8D Dterm IP / ITR 16D/16LD Dterm IP / ITR 32D Nortel BCM/M1/Succession

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DTL-6DE-1 (DT310 Series) DTL-8LD-1 (DT330 Series) DTL-12D-1 (DT330 Series) DTL-12PA-1 (DT330 Series) DTL-24D-1 (DT330 Series) DTL-32D-1 (DT330 Series) DTP 8D-1A (Dterm series E) DTP-32DE-1 (Dterm series E) DTR-2-1 (Dterm Series i) DTR-4D-1 (Dterm Series i) DTR-8-1 (Dterm Series i) DTR-8D-1 (Dterm Series i) DTR-16D-1 (Dterm Series i) DTR-16LD-1 (Dterm Series i) DTR-32D-1 (Dterm Series i) DTP-32DA-1 (DtermSeriesE) DTP-32D Series E (75) DTP-16D Series E (75) DTU-32D Elite DTU-16D Elite DTP-8D Series E (75) DCU 60 (add on) DTP-8-1 DTP-16-1 DTP-8D-1 DTP-16D-1 DTP-32D-1 DTP-32DE-1 DTU-8-1 DTU-16-1 DTU-32-1 DTU-8D-1 DTU-8D-2 DTU-16D-1 DTU-16D-2 DTU-32D-1 DTU-32D-2 ETJ-8-2 ETJ-16DC-1 ETJ-16DC-2 ETJ-16-2DD NEC NEAX 2000 NEC NEAX 2400 IMS NEC NEAX 2400 IPK NEAX 1000 NEC Professional DTL-24-1 (DT 300) Dterm8D DtermSeries75 Dterm8 DtermSeries75 Dterm32D DtermSeries75 Dterm16D DtermSeries75 Dterm Series 3 (32 button) DTR 8D-2 Dterm Series I DTR 8D-1 Dterm Series I DTR 8-1 Dterm Series I DTR 32D-1 Dterm Series I DTR 2DT-1 Dterm Series I DTR 16D-1 Dterm Series I DTP-32DA-1 (DtermSeriesE) DTP-32D-1 (DtermSeriesE) DTP-16D-1 (DtermSeriesE) IP Phone 2007 IP Phone 1150EIP Phone 8501 (LG/Nortel) Headset 8502 (LG/Nortel) IP Phone 8540 (LG/Nortel) IP Phone 2001 IP Phone 2002 IP Phone 2004 IP Phone 2008 IP Phone 1110 IP Phone 1120E IP Phone 1140E IP Audio Conference Phone 2033 IP Softphone 2050 Mobile USB Headset Adapter for IP Softphones Mobile Voice Client 2050 WLAN Handset 2210 WLAN Handset 2211 SELTA SAEkey/IPX SAEFON CLI76D Siemens Hicom/HiPath optiPoint 410 economy optiPoint 420 economy optiPoint 420 standard optiPoint 420 advance VOIP SIP SIP Siemens Openstage 20/40/60/80 Vodavi 3500-01 3012-71